16
Inspections
On record
9
With violations
Visits that cited something
7
Clean visits
Nothing cited
21
Violations cited
Individual findings
11
Standards cited
Distinct rules
8
Complaint visits
Prompted by a complaint

The Elms of Lynchburg LLC was inspected 16 times between August 27, 2025 and June 16, 2026 by the Virginia Department of Social Services. 9 of those visits ended with violations cited and 7 with none. Across that history VDSS cited 21 violations under 11 distinct standards. 8 inspections were prompted by a complaint.

A violation is a licensing standard - a rule in the Virginia Administrative Code - that the inspector found the facility was not meeting. Each is shown with the evidence the inspector recorded and, where VDSS publishes it, the facility's own plan of correction.

Every inspection listed here is currently published on the VDSS site.

Provider Information

Facility type
Assisted Living Facility
License type
One Year
License expires
03/23/2027
Administrator
Anette Allen-Santos
Licensing inspector
Jennifer Stokes
Inspector phone
(540) 589-5216
Approved for
Non-Ambulatory · Assisted Living · Special Care Unit

Inspection History

16

Select an inspection to read the areas reviewed, the inspector's comments and any violations cited.

June 16, 2026Complaint survey1 violation
Inspection dates
06/16/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 BUILDINGS AND GROUND22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 06/16/2026 9:35AM to 10:30AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 05/19/2026 regarding allegations in the areas of: resident care and related services & Buildings and grounds Number of residents present at the facility at the beginning of the inspection: 30 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. However, violation(s) not related to the complaint but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem-solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-680-I
Based on resident record review and staff interview, the facility failed to ensure that all required information shall be included on the medication administration record (MAR).
Evidence
  1. The June 2026 MARs for residents 1 and 2 do not have documentation of staff initials for the administration of multiple medications for numerous times/days throughout June 2026. Staff person 1 confirmed this is accurate.
Plan of correction
1. Corrective Action for Affected Residents Immediate audit of MARs completed. Reviewed narcotic logs, pharmacy refills, physician orders, and communication logs. Interviewed staff responsible for medication administration. Completed late entries where verification supported administration. Filed incident reports where doses could not be verified. Notified physicians and responsible parties where omissions occurred. Completed clinical assessments for adverse outcomes. 2. Identification of Other Residents at Risk Conducted 100% audit of all resident MARs for June 2026. Reviewed initials/signatures, PRN documentation, controlled substances, and treatment records. Corrected discrepancies immediately. 3. Systemic Changes Revised medication administration policy. Mandatory re-education for all medication staff. Competency testing with 90% passing requirement. Implemented end-of-shift MAR reconciliation. Incoming shift verification process. Supervisor daily MAR review. 4. Monitoring Process Daily MAR reviews x 30 days. Weekly MAR audits x 8 weeks. Monthly QA review x 3 months. Monthly staff competency checks. Findings reviewed in clinical and QA meetings. Progressive discipline for repeat noncompliance. 5. Compliance Date Facility alleges compliance by: July 19th, 2026 Additional Accountability Measures Repeat omissions result in written disciplinary action. Three occurrences in 90 days may result in suspension or termination of medication administration privileges. Administrator Attestation I certify that this Plan of Correction constitutes the facility's credible allegation of compliance and that all corrective actions will be completed by the date indicated.
June 16, 2026Complaint survey0 violations
Inspection dates
06/16/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 BUILDINGS AND GROUND22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 06/16/2026 9:35AM to 10:30AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 05/20/2026 regarding allegations in the area(s) of: resident care and related services & buildings and grounds Number of residents present at the facility at the beginning of the inspection: 30 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
March 30, 2026Complaint survey0 violations
Inspection dates
03/30/2026
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 BUILDINGS AND GROUNDS22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 03/30/2026 9:25AM to 9:55AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 03/23/2026 regarding allegations in the area(s) of: personnel, resident care and related services, & buildings and grounds Number of residents present at the facility at the beginning of the inspection: 27 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
February 24, 2026Inspection6 violations
Inspection dates
02/24/2026
Areas reviewed
22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDINGS AND GROUND22VAC40-73 EMERGENCY PREPAREDNESS22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSARTICLE 1 – SUBJECTIVITY32.1- (37) REPORTED BY PERSONS OTHER THAN PHYSICIANS63.2- (1) GENERAL PROVISIONS63.2- (16) PROTECTION OF ADULTS AND REPORTING63.2- (17) LICENSURE AND REGISTRATION PROCEDURES63.2- (18) FACILITIES AND PROGRAMS22VAC40-90 BACKGROUND CHECKS FOR ASSISTED LIVING FACILITIES22VAC40-90 THE SWORN STATEMENT OR AFFIRMATION22VAC40-90 THE CRIMINAL HISTORY RECORD REPORT22VAC40-80 THE LICENSE22VAC40-80 THE LICENSING PROCESS
Comments
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/24/2026 7:50AM to 4:15PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 29 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 5 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 Observations by licensing inspector: breakfast, noon-time meal, medication administration, medication cart audit An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-40-B
Based on staff record review and staff interview, the facility failed to ensure the criminal history record report shall be obtained on or prior to the 30th day of employment for each employee.
Evidence
  1. Th criminal history record report for staff person 6, date of hire 01/11/2026, was not available during the on-site inspection on 02/24/2026. Interview with staff persons 1 and 2 confirmed that the facility has not yet obtained the criminal history record report for staff person 6.
Plan of correction
The facility immediately initiated the criminal history background check for Staff Person #6 on 02/24/2026.Documentation of submission was obtained and placed in the employee personnel file. Upon receipt, the completed criminal histo1y report will be filed in the employee record and reviewed by the Administrator for compliance. Human Resources Hiring and Onboarding Policy requires: Background check submission prior to first day of work whenever possible. Tracking of submission and receipt dates in a centralized onboarding checklist. The Personnel File Compliance Checklist requiring verification of criminal history record receipt within 30 days will be reviewed The Business Office Manager/HR designee will continue to maintain Background Check Tracking with due dates and status indicators. The Administrator or designee will conduct: Weekly review of all new hires for required documentation for 90 days. Quarterly personnel record audits thereafter. Findings will be documented on the Personnel Record for survey review.
22VAC40-73-720-A
Based on resident record review and staff interview, the facility failed to ensure Do Not Resuscitate (DNR) Orders for withholding cardiopulmonary resuscitation from a resident in the event of cardiac or respiratory arrest may only be carried out in a licensed assisted living facility when the written order is included in the individualized service plan (ISP).
Evidence
  1. The record for resident 3 contains a signed Durable Do Not Resuscitate Order that was signed and dated 11/22/2025.
  2. The ISP that was provided to the licensing inspector (LI) by staff person 1 during the on-site inspection, dated 02/20/2026, does not contain information that the resident has a Durable Do Not Resuscitate Order. Staff person 1 confirmed this is accurate.
Plan of correction
On 2/25/2026, the Administrator/designee reviewed Resident #3's record and verified the presence of the valid DDNR order. The ISP was immediately updated to include: Confirmation of DDNR status Location of DDNR documentation in record Emergency response protocol consistent with DDNR status Staff awareness and care coordination instructions Updated ISP was reviewed with resident/representative and signed. On 2/25/2026, the Administrator/designee completed a 100% audit of all resident records to identify residents with: DDNR orders Advance directives POST/DNR documentation Any ISP lacking documentation of advance directive status was immediately corrected and updated. The facility reinforced the requirement that all DDNR and advance directive documentation trigger ISP review/update within 7 days of receipt or identification. Admission checklist reviewed and included: Advance directive verification. DDNR presence ISP documentation confirmation Implementation Advance Directive Tracking implementation reviewed: Resident directive status Date obtained ISP update date Responsible staff DDNR orders will be maintained in: Resident chart designated advance directive section. ISP reference section Emergency information binder per facility policy Administrator/designee will conduct: Monthly audits for 3 months, then quarterly Random ISP audits verifying directive documentation Results will be reviewed through the facility QAPI process. On 2/26/2026, staff received education regarding: Virginia assisted living requirements for DDNR implementation ISP documentation expectations Emergency response consistent with advance directives Documentation location and accessibility Education attendance maintained in staff training records.
22VAC40-73-440-D
Based on resident record review and staff interview, the facility failed to ensure for private pay individuals that the uniform assessment instrument (UAI) shall be completed as required by 22VAC30-110.
Evidence
  1. The UAI for resident 1, dated 02/18/2026, contains documentation that resident 1 requires assistance with mobility; however, there is no documentation of what assistance the resident requires with mobility. Interview with staff persons 1 and 2 revealed that the resident requires mechanical help only with mobility. The UAI for resident 1, dated 02/18/2026, does not contain documentation on whether resident 1 requires assistance with stairclimbing. Interview with staff persons 1 and 2 revealed that the resident does not require any assistance with stairclimbing.
  2. The UAI for resident 2, dated 01/20/2026, contains documentation that resident 2 requires assistance with bowel and bladder; however, there is no documentation of what assistance the resident requires with bowel and bladder. Interview with staff persons 1 and 2 revealed that the resident does not require any assistance with bowel and bladder.
Plan of correction
Resident #1: The UAI dated 02/18/2026 was immediately reviewed by the Administrator/designee. The mobility section was revised to specify mechanical assistance required. The stair climbing section was clarified to reflect independence/no assistance required. The updated UAI was reviewed with care staff and incorporated into the resident record and service planning process. Resident #2: The UAI dated 01/2026 was immediately reviewed. The bowel and bladder sections were corrected to reflect independence/no assistance required. The corrected UAI was signed, dated, and filed in the resident record. All corrections were completed prior to submission of this Plan of Correction. To prevent recurrence, the facility will reinforce the following measures: A full audit of all private pay resident UAls was conducted to verify,Assistance levels are clearly specified (independent, supervision, physical, mechanical, etc.) All AOL domains, including stair climbing and elimination, are completed. Documentation reflects current functional status. The facility reviewed its UAI completion protocol which requires: Documentation of the type and level of assistance whenever assistance is indicated Completion verification using a standardized UAI review checklist Administrator or designee secondary review prior to filing The facility integrated UAI review into the Individualized Service Plan (ISP) development workflow to ensure consistency between assessment and care planning. The Administrator or designee will conduct: Monthly UAI audits for 3 months, then quarterly thereafter Review of newly completed or updated UAls within 72 hours of completion. Findings will be tracked on a UAI audit tool and reviewed through the facility Quality Assurance and Performance Improvement (QAPI) process. Any identified discrepancies will be corrected immediately and used for targeted staff coaching. Staff responsible for assessment completion and review received in-service education on: 22VAC30-110 UAI requirements Documentation of assistance levels. Alignment between UAI and ISP. Education included case examples and competency verification. Training documentation will be maintained in the facility education file.
22VAC40-73-450-D
Based on resident record review and staff interview, the facility failed to ensure when hospice care is provided to a resident, the facility and the licensed hospice organization shall communicate and establish an agreed upon coordinated plan of care for the resident and the services provided by each shall be included on the individualized service plan (ISP).
Evidence
  1. The record for resident 4 contains a home health note, dated 12/08/2025, that home health was discontinued on this date due to the resident being admitted to hospice services. Staff persons 1 and 2 verified that resident 4 is on hospice.
  2. The ISP in the record for resident 4, dated 06/04/2025 and with a recent update on 11/11/2025, does not contain documentation that resident 4 is receiving hospice services. Interview with staff persons 1 and 2 confirmed this is accurate.
Plan of correction
On 2/26/2026, the Administrator/designee conducted a 100% audit of all residents receiving hospice or home health services to verify ISP documentation accuracy. Any identified discrepancies were corrected immediately through ISP updates and interdisciplinary review. The facility reviewed the policy to ensure the process was followed for hospice determinations. Care Coordination Process Any initiation, discontinuation, or change in external healthcare services (hospice, home health, therapy) will trigger an ISP review within 7 days or sooner if clinically indicated to hospice services will be communicated by: Administrator RMA DRC, RN Nurse Consultant Memory Care Coordinator Notification documented in resident chart and ISP. Tracking review to be completed by DRC or designee: Service start date Service type ISP update due date Responsible staff The Administrator or designee will conduct monthly audits for 3 months, then quarterly thereafter, of residents receiving external healthcare services to ensure ISP accuracy. Audit results will be reviewed in QAPI meetings and corrective action taken as needed. On 2/26/2026, education was provided to licensed staff, RMAs, and care coordination personnel regarding ISP regulatory requirements Documentation of hospice involvement Interdisciplinary communication expectations Timelines for ISP revision
22VAC40-73-250-D
Based on staff record review and staff interview, the facility failed to ensure each staff person on or within seven days prior to the first day of work at the facility and each household member prior to coming in contact with residents shall submit the results of a risk assessment, documenting the absence of tuberculosis (TB) in a communicable form as
Evidence
  1. d by the completion of the current screening form published by the Virginia Department of Health or a form consistent with it and the risk assessment shall be no older than 30 days. EVIDENCE: The record for staff person 3 contained a Virginia TB Screening and Risk Assessment Tool document that contains staff person 3’s name and date of birth; however, there is no date on the document indicating when the TB screening and risk assessment was conducted. Staff person 2 confirmed this is accurate.
Plan of correction
On 2/26/2026, the Administrator obtained a completed and dated Virginia Department of Health TB Screening and Risk Assessment form for Staff Person #3_ The form was reviewed for completeness and placed in the employee health file_ Staff Person #3 was verified to be free from communicable tuberculosis symptoms at time of review. On 2/26/2026, the Administrator and Business Office Manager/designee completed a 100% audit of all active employee health files to verify: Presence of TB screening documentation Completion of required sections Date of screening Screening within required timeframe prior to hire or within seven days of start. Any missing, incomplete, or undated TB documentation identified during the audit was immediately corrected by obtaining new completed screening forms. No additional staff were found without TB screeninq; however, no staff required replacement forms due to incomplete dating. The facility will continue with the following measures: Hiring Process Controls. A TB screening checklist I in the New Hire Orientation Packet. No employee will begin work without verification of completed TB documentation unless obtained within the regulatory 7-day window. A standardized Employee Health Record Checklist is in place TB screening completion and date verification continue to be mandatory checklist items. The Business Office Manager/HR designee is responsible for initial verification. The Administrator conducts secondary verification prior to completion of orientation. The facility will continue to utilize: Virginia Department of Health TB Screening Tool OR Equivalent form containing all required elements and date fields. On 2/26/2026, re-education was provided to administrative staff regarding TB screening regulatory requirements Acceptable documentation elements. Dating requirements Employee health record compliance. Attendance records for this in-service are maintained. The Administrator or designee will complete: Weekly new hire record audits for 4 weeks. Monthly employee health file audits for 3 months Results will be reviewed during QAPI meetings. Any variances will result in immediate corrective action and staff re-education.
22VAC40-73-640-A
Based on facility plan review, medication cart audit, resident record review and staff interview, the facility failed to have, keep current, and implement a written plan for medication management in regard to methods to prevent the use of outdated, damaged, or contaminated medications.
Evidence
  1. Manufacturer’s instructions for Latanoprost Ophthalmic Solution 0.005% eye drops state that once a bottle is opened for use, it may be stored at room temperature up to 25 degrees Celsius (77 degrees Fahrenheit) for 6 weeks. During on-site inspection on 02/24/2026, at approximately 10:28AM, the licensing inspector (LI) and staff persons 1 and 5 noted an opened bottle of Latanoprost Ophthalmic Solution 0.005% eye drops for resident 6 and an opened bottle of Latanoprost Ophthalmic Solution 0.005% eye drops for resident 7. Neither of the aforementioned bottles contained a date of when the eye drops were opened. Staff person 5 confirmed that these were the only bottles of Latanoprost Ophthalmic Solution 0.005% eye drops on the medication cart in use for residents 6 and 7 and that according to the February 2026 electronic medication administration records (EMARS) for residents 6 and 7, Latanoprost Ophthalmic Solution 0.005% eye drops have been administered daily in the evening to these residents. Interview with staff person 1 revealed that if a medication has an expiration date once it is opened and used, based on manufacturer’s instructions, medication administration staff should document on the medication the date it was opened; however, this method is not identified in the facility’s medication management plan (MMP).
  2. During on-site inspection on 02/24/2026, at approximately 10:24AM, the LI and staff person 5 observed two medication cards of Ondansetron HCL 4MG – take 1 tablet by mouth every 8 hours as needed for nausea/vomiting for 7 days for resident 2 and a container of Triple Antibiotic Ointment – apply thin layer to scabbed area left nose twice a day for 7 days for resident 2. The record for resident 2 contained a physician’s order, dated 11/21/2025, for the Ondansetron HCL 4MG for 7 days and a physician’s order, dated 12/05/2025, for the triple antibiotic ointment for 7 days. Interview with staff person 1 revealed that since the two aforementioned medications for resident 2 were only prescribed for 7 days from the date of the physician’s order, medication administration staff should have taken these medications off the medication cart; however, this method is not identified in the facility’s MMP.
  3. During on-site inspection on 02/24/2026, at approximately 10:09AM, the LI and staff person 5 observed a medication card of Hydroxyzine HCL 10MG – take 2 tablets by mouth 4 times daily as needed for itching for resident 5 and a medication card of Lorazepam 0.5MG – take half tablet (0.25MG) by mouth once daily as needed for anxiety for resident 5. The record for resident 5 contains a signed physician’s discontinuing Hydroxyzine, dated 10/29/2025, and a signed physician’s discontinuing PRN Lorazepam, dated 11/26/2025. Interview with staff person 1 revealed that when medications are discontinued for residents, medication administration staff should take discontinued medications off the medication cart; however, this method is not identified in the facility’s MMP.
Plan of correction
On 02/24/2026, staff, Removed the two Latanoprost bottles from use. Replaced them with new bottles. Labeled new bottles with open date and discard date. Residents #6 and #7 continued to receive medication without interruption. The facility revised the ECP (EMR) Medication Management Plan to include Mandatory labeling of all medications with manufacturer-specified beyond-use dating once opened. Identification of medication categories requiring open-date labeling (eye drops, insulin, inhalers, creams, etc.). A standardized Medication Open Date Labeling Protocol is in effect. It requires, Documentation of open date, Calculated discard date, Verification during medication cart checks. Medication aides and nurses received education on manufacturer expiration guidance and documentation expectations. The RMA Director of Resident Care: Conduct weekly medication cart audits for 90 days focusing on open-date compliance. Transition to monthly audits thereafter. Results will be documented on the Medication Cart Audit Tool and reviewed during QAPI. RMA Director of Resident Care Administrator Medication Aides will be responsibleOn 02/24/2026, staff immediately: Removed all identified completed and discontinued medications from medication carts. Verified no further administration occurred after order completion discontinuation Reconciled medication carts against current physician orders. Medications were disposed of in accordance with facility medication destruction procedures. The facility revised the Medication Management Plan of the ELMS Extended Care Professional MAR SOFTWARE (ECP) to include the following procedures: Automatic Stop/ Completion Process Medications ordered for a defined duration (e.g., 7-day therapy) will be: Tracked using the eMAR stop date Removed from medication carts within 24 hours of completion Discontinued Medication Removal Process Upon receipt of a discontinuation order: Medication aide will immediately flag medication in eMAR. Medication will be removed from medication cart prior to next medication pass Medication will be stored in designated discontinued bin pending destruction using the ECP process Medication Cart Reconciliation Process Daily shift-to-shift cart check Weekly formal medication cart audit comparing: Physician orders eMAR Medication cart contents Policy Revision Medication Management Plan updated to include Completion date monitoring Discontinuation removal procedure Short-term medication tracking Documentation expectations ECP Medication administration staff received in-service training on: Short-term medication stop dates Discontinuation removal process Medication cart reconciliation expectations eMAR utilization for stop dates MONITORING RMA Clinical Director /RN Consultant will Conduct weekly medication cart audits for 90 days. v\udit will include verification of no expired, completed, or discontinued medications present. Results will be documented on the Medication Cart Audit Tool and reviewed in QAPI audit 90 days, audits will continue monthly. Administrator RMA Clinical Director, RN Medication Administration Staff
February 3, 2026Complaint survey3 violations
Inspection dates
02/03/2026, 03/12/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/03/2026 9:30AM to 3:30PM and 3/12/2026 9:20AM to 10:45AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 01/23/2026 regarding allegations in the area of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 29 Number of resident records reviewed: 19 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegations of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem-solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-680-E
Based on resident record review and staff interview, the facility failed to ensure medical procedures or treatments ordered by a physician or other prescriber shall be provided according to his instructions and documented and the documentation shall be maintained in the resident’s record.
Evidence
  1. The November and December 2025 medication administration records (MARs) for resident 5 contain documentation that resident 5’s blood sugar (BS) is to be checked once daily in the morning; however, resident 5’s November and December 2025 MARs do not contain documentation of the resident’s blood sugar for numerous times/days throughout November and December 2025. During an interview with staff person 1 on 03/12/2026, staff person 1 confirmed this is accurate.
  2. The November and December 2025 MARs for resident 6 contain documentation of Humalog insulin with meals and at bedtime – if resident’s (BS) is 0-299 – 0 units of insulin; 300-350 BS – 1 unit of insulin; 350-400 BS – 2 units; and if the resident’s BS if greater than 400 call provider for instructions; however, resident 6’s November and December 2025 MARs do not contain documentation of the resident’s blood sugar for numerous times/days throughout November and December 2025. During an interview with staff person 1 on 03/12/2026, staff person 1 confirmed this is accurate.
  3. The November and December 2025 MARs for resident 7 contain documentation to check resident 7’s blood sugar three times a day before meals and call Collateral 1 for blood sugar less than 60 or greater than 400; however, resident 7’s November and December 2025 MARs do not contain documentation of the resident’s blood sugar for numerous times/days throughout November and December 2025. During an interview with staff person 1 on 03/12/2026, staff person 1 confirmed this is accurate.
  4. The November and December 2025 MARs for resident 10 contain documentation to check resident 10’s blood sugar once a day; however, resident 10’s November and December 2025 MARs do not contain documentation of the resident’s blood sugar for numerous times/days throughout November and December 2025. During an interview with staff person 1 on 03/12/2026, staff person 1 confirmed this is accurate.
Plan of correction
On 3/12 2026, the Administrator/designee and RN, DRC conducted an immediate review of the records for Residents #5, # 6, 7, and #10. Verification of current Physician/NP orders for blood glucose monitoring and insulin administration. Immediate implementation of blood glucose monitoring as ordered, with documentation recorded on the current MAR. Review of insulin orders and sliding scale parameters to ensure safe medication administration. Physician/NP notification was completed if any irregularities or safety concerns were identified. No adverse outcomes were identified during the review. On 3/12/ 2026, the Administrator/designee conducted a 100% audit of all residents with Physician/NP orders for blood glucose monitoring and insulin administration to ensure: Blood sugar monitoring is performed according to Physician/NP orders. Documentation is present on the MAR or blood glucose monitoring record. Insulin administration is documented according to sliding scale parameters. Any missing documentation or discrepancies identified during the audit were addressed immediately through staff follow-up and corrective documentation where appropriate. The facility reinforced the following procedures: Blood glucose monitoring will be documented immediately after the reading is obtained on the MAR or approved blood glucose monitoring record. Insulin administration will not occur without a documented blood glucose reading when required by Physician/NP order. Medication administration staff must verify that required blood glucose monitoring has been completed before insulin administration. Medication administration staff must review the MAR at the end of each shift to ensure: All blood glucose checks ordered were completed. All insulin administration was properly documented. The RN, DRC or/ Administrator designee will review blood glucose monitoring documentation during routine medication audits. The Administrator or designee will conduct weekly MAR and blood glucose documentation audits for 4 weeks, followed by monthly audits for 3 months. Audit results will be reviewed through the facility Quality Assurance and Performance Improvement (QAPI) program. On 3/12 / 2026, medication administration staff (including RMAs, nurses, and other authorized medication staff) received ongoing education regarding: Physician/NP order compliance requirements Blood glucose monitoring procedures Sliding scale insulin protocol Proper documentation requirements on the MAR Resident safety risks related to undocumented glucose monitoring Training attendance records will be maintained in ECP electronic education files
22VAC40-73-680-D
Based on resident record review, the facility failed to ensure medications shall be administered in accordance with the physician’s or other prescriber’s instructions.
Evidence
  1. The record for resident 6 contains a signed physician’s order, dated 10/15/2025, to discontinue Farxiga 10MG oral daily (Dapagliflozin Propanediol 10MG); however, resident 6’s November 2025 medication administration record (MAR) contains 17 days of staff initials at 9:00AM that the aforementioned medication was administered to the resident. The record for resident 6 contains a signed physician’s order, dated 10/29/2025, to change Diclofenac Gel to PRN (as needed) four times daily; however, resident 6’s November 2025 MAR from 11/11/2025 to 11/26/2025 contains 37 instances of staff initials that Diclofenac Gel was administered to the resident with a description of the order that states Diclofenac Gen apply 2 grams to joint of upper extremities 4 times a day at 9:00AM, 1:00PM, 5:00PM and 9:00PM. The record for resident 6 contains a signed physician’s order, dated 11/26/2025, for Lokelma Powder 10 Grams every other day for elevated potassium. Resident 6’s December 2025 MAR contains staff initials for the administration of the aforementioned medication every day from 12/04/2025 through 12/25/2025 and 12/27/2025, 12/28/2025, and 12/29/2025.
  2. The record for resident 8 contains a signed physician’s order to discontinue Biofreeze to right heel and skin prep to both heels, dated 10/29/2025; however, resident 8’s November 2025 MAR contains documentation of staff initials as administering Biofreeze 15 times between 11/12/2025 to 11/11/25/2025 and administering skin prep to the resident’s heels at 8:00AM on 11/21/2025 and 11/23/2025.
  3. The record for resident 15 contains a discontinue order for Hydrocortisone, dated 10/29/2025; however Hydrocortisone was administered to the resident 7 times in November 2025. The record for resident 15 contains a physician’s order, dated 10/30/2025, to change Urispas from 4 times daily to 3 times daily; however, the aforementioned medication was administered 4 times daily in November 2025.
Plan of correction
On 3/12/2026, the RN, DRC Administrator/designee immediately reviewed the electronic medication records for Residents #6, #8, and #15. Verification of current Physician/NP orders for all medications and treatments. Immediate correction of the MAR to accurately reflect current Physician/NP orders. Discontinued medications and treatments were removed from active MARs. Medication administration staff were instructed to follow updated orders immediately. Physician/NPs were notified where appropriate to review medication status. A clinical review was conducted to ensure no adverse effects occurred. On 3/12/2026, the Administrator/designee conducted a 100% audit of all resident medication records and Physician/NP orders to ensure: Discontinued medications were removed from active MARs. PRN medications were correctly listed as PRN. Frequency changes were accurately reflected on MARs. Medication administration instructions matched Physician/NP orders. Any discrepancies identified were corrected immediately. The facility’s electronic newly implemented Physician/NP order verification procedure requires: All new or changed Physician/NP orders to be reviewed and transcribed to the MAR within 24 hours. A second verification is completed by the RN/DRC or Administrator designee. When a medication is discontinued, staff must: Immediately remove the medication from the active MAR. Remove the medication from the medication cart if applicable. Document the discontinuation in the resident record. Any change in medication frequency, dosage, or administration instructions must be verified during the next medication pass. Medication carts and MARs will be reconciled weekly to ensure accuracy between Physician/NP orders and documentation. The Administrator or designee will implement the following monitoring process: Weekly medication administration audits for 4 weeks. Monthly medication record audits for 3 months. Audits will verify: Physician/NP orders match MAR instructions. Discontinued medications are not administered. Frequency and PRN orders are followed correctly; Audit results will be reviewed during the facility Quality Assurance and Performance Improvement (QAPI) meetings. On 3/12/2026, medication administration staff received training regarding: Physician/NP order transcription and verification procedures. Discontinued medication removal process. Proper documentation on MARs. PRN vs scheduled medication administration requirements. Resident safety risks associated with medication order errors Attendance records are maintained in ECP electronic staff training files.
22VAC40-73-680-I
Based on resident record review and staff interview, the facility failed to ensure that all required information shall be included on the medication administration record (MAR).
Evidence
  1. The September 2025 MARs for residents 1, 2, 3, 4 and 5 do not have documentation of staff initials for the administration of medications for numerous times/days throughout September 2025 for the aforementioned residents. During an interview with staff person 1 on 03/12/2026, staff person 1 confirmed this is accurate.
  2. The November 2025 MARs for residents 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, and 19 do not have documentation of staff initials for the administration of medications for numerous times/days throughout November 2025 for the aforementioned residents. During an interview with staff person 1 on 03/12/2026, staff person 1 confirmed this is accurate.
  3. The December 2025 MARs for residents1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, and 19 do not have documentation of staff initials for the administration of medications for numerous times/days throughout December 2025 for the aforementioned residents. During an interview with staff person 1 on 03/12/2026, staff person 1 confirmed this is accurate.
Plan of correction
On 3/13/2026, the Administrator/designee, the RN consultant and director of resident care conducted a review of the MARs for all residents identified in the citation. Staff responsible for medication administration were interviewed to determine whether medications were administered as ordered. When administration could be verified through supporting documentation (shift notes, medication cart review, or Physician/NP orders), a late entry was completed according to facility documentation policy indicating the medication was administered and explaining the missing initials. Any medications that could not be verified were reviewed with the Physician/NP/NP and pharmacist as appropriate to ensure resident safety. No adverse outcomes were identified. On 3/13/2026, the facility conducted a 100% audit of all resident MARs for the previous 60 days to identify any additional documentation omissions. Any missing initials were addressed through appropriate late entry documentation and staff follow-up. The facility reinforced the following procedures: Staff administering medications must initial the MAR immediately after administration. Medication administration will not be considered complete until documentation is recorded on the MAR. End-of-Shift MAR Reconciliation Medication staff are required to review the MAR at the end of each medication pass to confirm all medications administered are documented/DRC Medication Documentation Audit The RN/DRC Administrator designee will perform daily spot checks of MAR documentation. The Medication Management Plan has been revised to include: MAR documentation expectations Late entry procedures End-of-shift MAR reconciliation requirement The RN/DRC or Administrator or designee will conduct electronic weekly MAR audits for 4 weeks, then monthly audits for 3 months to verify compliance with medication documentation requirements. Audit results will be reviewed during Quality Assurance and Performance Improvement (QAPI) meetings. On 3/13/2026, medication administration staff (RMAs, LPNs, and other authorized staff) received continuing education regarding: MAR documentation requirements Proper medication administration procedures Importance of Immediate Documentation Late entry documentation protocol. Training attendance is maintained in the facility Extended Care Professional (ECP)education records.
February 3, 2026Complaint survey0 violations
Inspection dates
02/03/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/03/2026 9:30AM to 3:30PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 01/23/2026 regarding allegations in the area(s) of: resident care and related services & additional requirements for facilities that care for adults with serious cognitive impairments Number of residents present at the facility at the beginning of the inspection: 32 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at (540) 589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
November 18, 2025Complaint survey1 violation
Inspection dates
11/18/2025, 01/09/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/18/2025 8:30AM to 3:30PM & 01/09/2026 9:01AM to 10:15AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 11/05/2025 regarding allegations in the area of: resident care and related services & additional requirements for facilities that care for adults with serious cognitive impairments Number of residents present at the facility at the beginning of the inspection: 33 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegations of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-460-D
Based on resident record review and staff interview, the facility failed to ensure supervision of resident schedules, care, and activities including attention to specialized needs, such as prevention of falls and wandering from the premises.
Evidence
  1. Resident 1 resides in the facility’s safe, secure unit. The record for resident 1 contains an assessment of serious cognitive impairment, dated 03/30/2023, that the resident has a serious cognitive impairment due to a primary psychiatric diagnosis of dementia and is unable to recognize danger or protect his own safety and welfare and a review of appropriateness of continued residence in special care unit, dated 01/09/2025, that the resident is still appropriate to reside in the safe, secure unit due to being unable to make decisions for well being and safety due to diagnosis of dementia and unable to self-preserve.
  2. The uniform assessment instrument (UAI) for resident 1 reassessment date 03/31/2025, indicates that resident 1’s behavior pattern is wandering/passive – weekly or more and the type of inappropriate behavior is that the resident goes into other resident rooms and is wanting to leave the facility. The individualized service plan (ISP) for resident 1, dated 03/31/2025, indicates that the resident resides in the facility’s secured unit and that the resident will remain safe in a secured unit. The ISP also indicates that the resident has an identified need of wandering and that facility staff will involve the resident in small activity groups, redirection and coax into activity sessions.
  3. The licensing inspector (LI) received an incident report via email from staff person 1 on 11/01/2025 that at around 5:11PM on 11/01/2025 staff person 2 notified staff person 1 that they could not locate resident 1 anywhere in the facility and that 911 and the resident’s family were called. The incident report also states that the resident was located at 5:45PM by someone passing by on a nearby highland who flagged down a medic for help and the medic transported the resident to the emergency room.
  4. Interview with staff person 1 on 11/18/2025 revealed that the resident left the facility’s safe, secure unit via the door on the D hall of the unit that leads to the unfenced area of the outside of the building. Staff person 1 stated that the zip tie to the Maglock Release case was cut and the switch to the Maglock was turned off which allowed the resident to open the door to the outside of the building and elope. Staff person 1 informed the LI that the resident was found by a person in the community outside of a local business which according to Google Maps is located 0.6 miles from the facility. The resident was then taken to the hospital. Emergency department documentation, service date/time 11/01/2025 at 8:09PM, states that the chief complaint is EMS states on page 1 of 5 that resident 1 had a witnessed mechanical fall, resident 1 tripped on the sidewalk striking the right side of his head and right elbow and that it is believed that resident 1 wandered off from The Elms of Lynchburg.
Plan of correction
1. Corrective Action Taken for the Affected Resident (Resident #1) Corrective actions completed immediately to protect Resident #1: Resident #1 was returned to the facility and medically evaluated per emergency response and follow-up. The facility initiated enhanced supervision immediately upon resident return: Increased rounding frequency (minimum every ___ minutes) while awake Continuous observation during high-risk timeframes (shift change, evenings, activity transitions) The Administrator/Designee initiated an immediate care plan/ISP revision to include: Elopement risk status: High Specific interventions for exit-seeking and wandering Individual triggers and redirection techniques The facility completed an Immediate Post-Incident Risk Review including: Timeline reconstruction Door integrity and alarm function verification Staff assignment verification Resident #1’s family/Responsible Party was notified, and a care conference was done: Incident details Updated supervision plan Prevention measures moving forward If clinically indicated, the facility contacted the resident’s provider regarding: Behavioral monitoring Dementia progression Safety recommendations ¿ Date Completed:1 /19/2026 Responsible Party: Administrator / RN Consultant/Director of Resident Care ________________________________________ 2. How the Facility Will Identify Other Residents Who May Be Affected The facility will conduct a facility-wide audit to identify all residents at risk for wandering/elopement, specifically those who: Reside in the safe secure unit Have dementia or serious cognitive impairment Have “wandering,” “exit-seeking,” “unable to recognize danger,” or “unable to self-preserve” documented in UAI/ISP Have prior incidents, near-misses, or exit attempts Audit actions: Review UAIs, reassessments, and ISPs for all safe secure unit residents (and any others with wandering risks). Confirm each resident has: Clear documentation of wandering/elopement risk Supervision plan tied to behaviors Specific interventions and monitoring frequency Verify all identified residents have updated: ISP interventions Shift-to-shift communication tools (behavior alert, assignment sheet, care cards) ¿ Date Completed: 1/19/2026 Responsible Party: Administrator / Designe________________________________________ 3. Systemic Changes / Measures Implemented to Prevent Recurrence To prevent recurrence, the facility will implement the following policy, supervision, and safety controls: A. Safe Secure Unit Supervision Protocol Effective 1/19/2026: Staff will conduct documented resident checks at minimum: Every ___ minutes for high-risk residents Every ___ minutes for all other secure-unit residents Checks must include verification of resident location and engagement/safety. B. Elopement Prevention Policy Implementation The facility will implement/revise a policy titled: “Wandering, Exit-Seeking, and Elopement Prevention & Response” including: Risk identification criteria Required interventions (redirection, structured activity, escort protocols) Monitoring requirements and documentation Immediate actions when a resident cannot be located (Code/Alert procedure) 911 notification, family notification, and incident reporting expectations C. Door/Alarm/Environmental Safety Controls Effective immediately: Facility will inspect and document functionality of: Door alarms Magnetic locks / delayed egress systems Wander management devices Cameras Daily shift checks will be added to confirm alarm integrity. D. Staffing Workflow During High-Risk Timeframes The facility will implement additional safeguards during: Shift change Dinner service Activity transitions Visiting hours (due to limited character space, the facility's full POC will not appear on this notice)
November 18, 2025Inspection2 violations
Inspection dates
11/18/2025, 01/09/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/18/2025 8:30AM to 3:30PM & 01/09/2026 9:01AM to 10:15AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 10/29/2025 regarding allegations in the areas of: resident care and related services & additional requirements for facilities that care for adults with serious cognitive impairments Number of residents present at the facility at the beginning of the inspection: 33 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-460-D
Based on resident record review and staff interview, the facility failed to ensure supervision of resident schedules, care, and activities including attention to specialized needs, such as prevention of falls and wandering from the premises.
Evidence
  1. Resident 1 has resided at the facility since 09/16/2025. The Report of Resident Physical Examination in the record for resident 1, dated 09/09/2025, contains documentation for significant medical history that the resident has had decreased orientation, increased confusion and steady increase in confusion over past few months due to his wife passing away in January. The Report of Resident Physical Examination also states on page 2 that the resident requires supervision due to confusion and occasional exit seeking.
  2. The record for resident 1 contains a history and physical by a physician, dated 09/18/2025, that the resident admits to the facility from a skilled nursing facility following a hospitalization for mild dementia and the resident reports recent episode of memory loss and confusion, including an incident where he drove from Lynchburg to Alta Vista and did not know where he was or why he was going there and that the resident describes his memory as “excellent” but notes that he “just clicked out” during the incident.
  3. A note written by staff person 1, dated 10/17/2025 at 11:30AM, states that the resident has a new order for Hydroxyzine 25MG every 8 hours as needed (PRN) for agitation and that the resident has packed his clothes and stated he’s moving and also stated that he had to help his wife who is deceased, but not really. An additional note by staff person 1, dated 10/23/2025 at 5:00PM, states that the resident was seen by the nurse practitioner (NP) on this date at the facility and ordered a urine culture to rule out a urinary tract infection (UTI). A signed physician’s order in the record for resident 1, signed and dated 10/23/2025, states for a urine culture to be conducted due to altered mental status (AMS). During on-site inspection on 11/18/2025, staff person 1 informed the licensing inspector (LI) that the urine culture was negative for UTI.
  4. The LI received an incident report via email from staff person 2 on 10/29/2025 that on 10/29/2025 resident 1 left the facility on foot after 11:15AM. Resident 1 stated that he caught a cab to the apartment complex where he used to live. The office manager of the apartment complex recognized the resident and called the resident’s daughter. The resident’s daughter then called the facility at 12:01PM on 10/29/2025 to inform the facility of the whereabouts of the resident. According to Google Maps, the apartment complex is located 5.3 miles from the facility.
  5. A note written by staff person 3, dated 10/29/2025 at 2:00PM, contains documentation that at about 12:15PM on 10/29/2025 resident 1 was noticed to be missing, a building sweep and grounds sweep was conducted, but resident was not sighted during either. Resident 1 was last seen by staff person 3 at 11:15AM and was given his Ensure and resident 1 was visiting with another resident in room 110. Resident 1 was found at the apartment complex he use to live and was picked up and returned back to The Elms of Lynchburg about 1:00PM. Staff person 3 also documented that the resident had a fall while he was gone from the facility and has injuries to his left pinky finger and ring finger (fingernail area).
Plan of correction
1. Corrective Action Taken for Resident #1 (Immediate Action) What actions were taken to correct the specific deficiency for Resident #1? On 10/29/2025, upon identification that Resident #1 was missing, staff initiated an immediate building sweep and grounds sweep, notified leadership, and proceeded with resident search actions per facility procedure. Upon Resident #1’s return to the facility at approximately 1:00 PM, Resident #1 was assessed for injury, and staff documented the fall and injuries (left pinky and ring fingernail area). Resident #1 was reassessed for cognitive status and elopement risk, including contributing causes such as increased confusion, grief reaction, and change in mental status. Resident #1 was placed on heightened supervision until care plan updates and interventions were implemented, including: Increased observation rounds Staff-to-staff communication at shift change and throughout the day Immediate alert for exit-seeking behaviors Facility ensured Resident #1 had a clinical review following the elopement and change in mental status. Resident #1’s family/Responsible Party was contacted and informed of the incident and interventions. Staff Responsible: Administrator / RN CONSULTANT / Director of Resident Care 2. Systemic Changes to Ensure the Deficiency Does Not Recur What actions will be taken to correct the root cause and prevent recurrence for all residents? The facility will implement the following systemic corrective measures: A. Updated Elopement Risk Identification & Monitoring The facility will revise the Admission Review and Ongoing Assessment process to ensure that any resident with: confusion, dementia, decreased orientation, supervision needs, exit-seeking history/behaviors, is immediately identified as an elopement risk and placed on appropriate precautions. B. Individualized Service Plan (ISP) and Care Plan Updates For any resident with mental status changes, exit-seeking behaviors, or wandering risk, the facility will ensure: ISP reflects supervision level required Behavior monitoring interventions are clearly written Staff responsibilities are assigned (who, when, how often) Interventions include prevention and response actions C. Increased Supervision and Structured Rounding Implement enhanced rounding procedures for residents identified as elopement risks: Minimum rounding frequency: every 30 minutes (or more often as assessed) Documented resident location checks Increased monitoring during known high-risk periods (meal transitions, shift change, afternoons, evenings) D. Exit Door Safety Procedures Facility will verify and reinforce: exit door alarms functioning properly staff response expectations for door alarms monitoring entrances during high-traffic periods visitor accountability procedures to prevent “tailgating” through secured doors E. Change in Condition Protocol When a resident displays acute confusion, agitation, or exit-seeking: the facility will notify the licensed nurse/RN CONSULTANT provider will be notified promptly (same day) assessment will include possible causes such as UTI, dehydration, grief reaction, medication effects, or dementia progression interventions must be added to the care plan immediately F. Incident Reporting and Timely Family Notification The facility will ensure consistent documentation and timely notification including: incident report completion the same day physician/NP notification responsible party notification with time documented interventions documented and implemented immediately following the incident Staff Responsible: Administrator / RN CONSULTANT/ Director of Resident Care (due to limited character space, the facility's full POC will not appear on this notice)
22VAC40-73-440-D
Based on resident record review and staff interview, the facility failed to ensure for private pay individuals that the uniform assessment instrument (UAI) is completed as required by 22VAC30-110.
Evidence
  1. The UAI for resident 1, dated 09/04/2025, states on page 2 that the resident is disoriented – some spheres, some of the time; however, there is no documentation for which spheres are affected. Interview with staff person 1 revealed that the spheres affected are time and place.
Plan of correction
PLAN OF CORRECTION Deficiency Statement: The UAI for Resident #1 dated 09/04/2025 allegedly states on page 2 the resident is “disoriented some spheres some of the time,” however there is no documentation identifying which spheres are affected. Staff interview confirmed the spheres affected are time and place, but this was not reflected in the UAI documentation. ________________________________________ 1. Corrective Action Taken for Resident #1 On 9/18/2025, the Administrator/Designee reviewed the UAI for Resident #1. The facility ensured documentation was updated to clearly specify the cognitive spheres affected as time and place, consistent with staff observation and interview findings. The resident’s Individualized Service Plan (ISP) was reviewed and updated (if applicable) to reflect the correct cognitive status and support needs related to disorientation. ________________________________________ 2. How the Facility Will Identify and Correct Other Residents Potentially Affected The Administrator/Designee will conduct an audit of all current resident UAIs to verify: If cognition is marked as “disoriented,” the UAI specifies which spheres are affected (person, place, time, situation). Supporting documentation exists in the resident record (progress notes, nursing notes, assessments, care notes, etc.). Any UAI found with incomplete cognitive sphere documentation will be corrected immediately and reflected in the ISP as needed. Completion Date:1 /19/2026 ________________________________________ 3. Measures to Prevent Recurrence The facility will implement the following process changes: A. UAI Documentation Standard Effective 1/19/2026, staff completing or updating UAIs will ensure: If “disoriented some spheres some of the time” is selected, staff must document the specific sphere(s) affected: Time Place Person Situation Staff must also document the source of information supporting the selection (assessment observation, prior documentation, care team input). B. New UAI Verification Step The Administrator/Designee will review all UAIs for completeness before filing, using a checklist to verify cognitive sphere documentation is included when applicable. C. Policy/Procedure Update The facility will revise or implement a policy titled: “UAI Completion and Supporting Documentation Requirements” to include cognitive sphere clarity as a required element. Implementation Date: 1/19/2026 (due to limited character space, the facility's full POC will not appear on this notice)
November 18, 2025Inspection1 violation
Inspection dates
11/18/2025
Areas reviewed
22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDINGS AND GROUNDS22VAC40-73 EMERGENCY PREPAREDNESS22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSARTICLE 1 – SUBJECTIVITY32.1 REPORTED BY PERSONS OTHER THAN PHYSICIANS63.2 GENERAL PROVISIONS63.2 PROTECTION OF ADULTS AND REPORTING63.2 LICENSURE AND REGISTRATION PROCEDURES63.2 FACILITIES AND PROGRAMS22VAC40-90 BACKGROUND CHECKS FOR ASSISTED LIVING FACILITIES22VAC40-90 THE SWORN STATEMENT OR AFFIRMATION22VAC40-90 THE CRIMINAL HISTORY RECORD REPORT22VAC40-80 THE LICENSE22VAC40-80 THE LICENSING PROCESS22VAC40-80 COMPLAINT INVESTIGATION22VAC40-80 SANCTIONS
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/18/2025 8:30AM to 3:30PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 33 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 2 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-90-40-D
Based on staff record review and staff interview, the facility failed to ensure that an employee has not been convicted of any of the barrier crimes when a criminal history record was requested.
Evidence
  1. The document, “Barrier Crimes for Licensed Assisted Living Facilities and Adult Day Care Programs”, dated October 2023, states that an assisted living facility cannot hire anyone who has a conviction for an offense in clause (i) of the barrier crime definition in 19.2-392.02 of the Code of Virginia.
  2. The record for staff person 1, date of hire 09/24/2025, contained a Virginia Criminal Record, that staff person 1 was found guilty of a felony barrier crime on 02/10/2016 that is contained in 19.2-392.02 of the Code of Virginia. Interview with staff person 2 confirmed this is accurate.
Plan of correction
Upon notification of the violation the facility immediately conducted a review of the referenced individual's criminal background documentation. All applicable background screening records were verified to determine applicability under the current barrier crime statutes. No resident safety threat was identified. If the citation applied to the staff the individual was immediately removed from duties. The staff person was immediately removed. Future compliance will be ensured as follows: All leadership and hiring personnel will be retrained on the barrier crime definition. Training will be documented and retained in facility training files. Monthly audits of 10% of personnel files and Quarterly compliance reviews with Human Resources will be conducted.
November 18, 2025Complaint survey3 violations
Inspection dates
11/18/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/18/2025 8:30AM to 3:30PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 11/12/2025 regarding allegations in the areas of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 33 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. However, violation(s) not related to the complaint but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-680-I
Based on resident record review and staff interview, the facility failed to ensure that the medication administration record (MAR) contains all required components.
Evidence
  1. The record for resident 1 contains a signed physician’s order, dated 10/07/2025, for amlodipine 5MG 1 tablet daily, carvedilol 6.25MG 1 tablet two times daily, and polyethylene glycol 3350 (Miralax) 17 g once daily.
  2. The resident’s November 2025 MAR does not contain staff initials for the administration of the following medications: amlodipine 5MG on 11/13/2025, 11/15/2025 and 11/16/2025; carvedilol 6.25MG on 11/12/2025, 11/13/2025, 11/14/2025, 11/15/2025 and 11/16/2025; and Miralax on 11/12/2025, 11/13/2025, 11/15/2025 and 11/16/2025. Interview with staff person 1 confirmed this is accurate.
Plan of correction
TEOL implemented the following system wide corrections: Policy Revision The Medication Management Policy was revised explicitly to state: The RMA licensed to administer medications is responsible for timely reporting of: Medication refusals ineffectiveness of PRN or routine medications Adverse reactions Medication errors Communication timelines were immediate, samesday,24-hour reporting requirements. All medication staff completed mandatory retraining on: Medication observation responsibilities signs and symptoms requiring prescriber notification Competency validation was completed and placed in personnel files
22VAC40-73-640-A
Based on resident record review, facility policy review and staff interview, the facility failed to ensure to implement its medication management plan in regard to the identification of the medication aide or the person licensed to administer drugs responsible for routinely communication issues or observations related to medication administration to the prescribing physician or other prescriber.
Evidence
  1. The record for resident 1 contains a signed physician’s order, dated 10/07/2025, for polyethylene glycol 3350 (Miralax) 17g given by mouth every day.
  2. The resident’s October and November 2025 medication administration records (MARs) contain documentation that between 10/08/2025 to 11/17/2025 the resident refused Miralax 20 days.
  3. Interview with staff person 1 revealed that the facility’s medication management plan should include documentation that all medication administration staff should report medication refusals to the resident’s physician and the aforementioned refusals should have been reported to resident 1’s physician. Staff person 1 confirmed that there is no documentation that the resident’s doctor has been made aware of the aforementioned refusals.
Plan of correction
An immediate clinical review was completed for all affected residents. The prescribing physician /nurse practitioner were notified of any identified medication issues,observations,side effects or administration concerns discovered during record review Each residents Medication Management Plan was updated to clearly identify: The RMA licensed to administer medications as the responsible party for: Reporting medication refusals Side effects Effectiveness issues Adverse reactions Notifications and updates were documented in: Resident clinical notes Medication communication logs Prescriber contact records
22VAC40-73-680-D
Based on resident record review, the facility failed to ensure medications shall be administered in accordance with the physician’s or other prescriber’s instructions.
Evidence
  1. The record for resident 1 contains a signed physician’s order to discontinue Pantoprazole on 10/09/2025; however, the resident’s October 2025 medication administration record (MAR) contains staff initials as administering this medication on 10/11/2025 when it had been discontinued by the physician.
Plan of correction
A 100% audit of all current residents' medication management plans was completed to verify: Clear identification of the responsible medication staff Proper communication pathways to the prescriber Any resident records missing this designation were corrected immediately Pharmacy service consultant/RN consultant verified alignment between: Physicians' orders MAR documentation Medication Management plans
November 18, 2025Inspection0 violations
Inspection dates
11/18/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/18/2025 8:30AM to 11:30AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 11/10/2025 regarding allegations in the area(s) of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 33 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
October 23, 2025Inspection2 violations
Inspection dates
10/23/2025, 11/28/2025, 01/09/2026
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/23/2025 8:36AM to 11:15AM, 11/18/2025 8:30AM to 3:30PM, and 01/09/2026 9:01AM to 10:15AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 10/21/2025 regarding allegations in the areas of: personnel & resident care and related services Number of residents present at the facility at the beginning of the inspection: 33 Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. However, violation(s) not related to the self- report but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-680-E
Based on resident record review and staff interview, the facility failed to ensure medical procedures or treatments ordered by a physician or other prescribers shall be provided according to his instructions and documented and the documentation shall be maintained in the resident’s record.
Evidence
  1. The record for resident 1 contains a physician’s order, signed by a physician on 09/30/2025 with a start date of 09/05/2025, to check the resident’s blood sugars three times daily at 8:30AM, 12:00PM and 5:00PM.
  2. Resident 1’s September 2025 medication administration record (MAR) does not contain documentation of the resident’s blood sugar at 5:00PM on 09/23/2025, 09/24/2025, 09/25/2025, 09/26/2025, 09/27/2025 and 09/28/2025. Documentation of the October 2025 blood sugar readings for resident 1, provided by staff person 1 to the licensing inspector (LI) during the 11/18/2025 on-site inspection, contains numerous dates/times that the resident’s blood sugar was not documented. Staff person 1 confirmed this is accurate.
Plan of correction
Not published by VDSS.
22VAC40-73-680-D
Based on resident record review and staff interview, the facility failed to ensure medications shall be administered in accordance with the physician’s or other prescriber’s instructions.
Evidence
  1. The record for resident 1 contains a staff note written by staff person 2, dated 10/13/2025 at 3:45PM, that staff person 2 was notified by the registered medication aide (RMA) that resident 1 was unresponsive. Interview with staff person 1 on 01/09/2026 indicated that staff person 3 was the RMA who notified staff person 2 that the resident was unresponsive. Staff person 2 instructed staff person 3 to take resident 1’s blood sugar and the resident’s blood sugar was 36. Staff person 2 instructed staff person 4 to call 911. The record for resident 1 contains a signed physician’s order, dated 09/30/2025, for chewable glucose tablet 3.75 gram - special instructions: take 4 tablets by mouth once daily as needed for low blood sugar less than 90; however, staff person 2’s written note on 10/13/2025 at 3:45PM states that staff person 2 attempted to wake up resident 1 to give her 3 glucose tabs but the resident would not wake enough for the tablets to be fully administered and staff person 2 attempted to give the medication crushed to resident 1 to see if the resident could swallow; however, the resident was unable to swallow. Staff person 2 documented that when EMS arrived, the resident’s blood sugar was 46 and EMS transported the resident to the hospital. Staff person 2 notified Collateral 1 of the situation. Interview with staff person 1 on 01/09/2026 confirmed that there is no physician’s order for 3 tablets of the aforementioned medication or that the aforementioned medication can be crushed and administered to resident 1.
  2. During on-site inspection on 10/23/2025, staff person 5 provided the licensing inspector (LI) a typed and signed statement from Collateral 1 that included documentation that on 10/13/2025 at approximately 4:30PM staff person 2 had informed Collateral 1 that the resident’s blood glucose was 39 and that staff person 2 had crushed some glucose tablets and put them in the resident’s mouth the best she could and that the resident had been sent to the hospital.
Plan of correction
1) Corrective Action Taken for Resident #1 (Immediate Action) Action Taken: Immediately upon discovery of Resident #1 being unresponsive and blood glucose of 36, staff contacted 911, EMS responded, and the resident was transported to the hospital for further evaluation and treatment. Collateral contact/responsible party was notified. The Elms reviewed Resident #1’s physician order dated 09/30/2025 for glucose tablets 3.7 g, “take four tablets by mouth once daily as needed for low blood sugar <90,” and determined the order did not include clear direction for administration when resident is unresponsive or unable to swallow. Additional Corrective Actions Completed: The Elms contacted the resident’s prescribing provider immediately upon return/availability to obtain clarified hypoglycemia orders, including: “If resident is unresponsive or cannot swallow, DO NOT administer oral glucose tablets or crushed tablets. Call 911 immediately.” Consideration for glucagon order (if clinically appropriate) and parameters for use. Resident care plan and ISP updated to include hypoglycemia emergency response steps, swallow safety, and monitoring parameters. Completion Date:2 /1/2026 Responsible Person: Administrator / RN Consultant / Director of Resident Care ________________________________________ 2) How The Elms Will Identify Other Residents at Risk (The Elms community -Wide Review) Action Taken: The Elms will review was conducted for all residents with: Diabetes diagnosis Orders for PRN glucose, insulin, oral diabetic medication History of hypoglycemia Swallowing concerns, aspiration risk, altered mental status episodes Review Included: Ensuring each resident has: Clear hypoglycemia parameters (BG threshold, symptoms, recheck time frames) Clear emergency escalation orders Orders that address inability to swallow/unresponsiveness Documented monitoring schedule and follow-up actions Verification that medication administration records (MARs), PRN logs, and progress notes align. Findings/Corrections: Any unclear or incomplete hypoglycemia orders were sent to prescribers for clarification. Any care plans missing emergency response instructions were updated. Completion Date: 2/1/2026 Responsible Person: Administrator / RN Consultant / Director of Resident Care 3) Measures Implemented to Prevent Recurrence (System Fix) A. Hypoglycemia Protocol Implemented (Written Policy/Procedure) The Elms reimplemented a standardized Hypoglycemia Response Protocol requiring: If blood sugar is low and resident is ALERT and able to swallow: Give ordered glucose treatment per physician order Recheck blood sugar within 15 minutes Repeat treatment per provider parameters if still low Notify licensed nurse/administrator and document fully If resident is UNRESPONSIVE or unable to swallow: Do NOT give oral glucose tablets or crushed medication Call 911 immediately Place resident in safe position, monitor airway/breathing Notify administrator and responsible party Document event, interventions, EMS time, outcome Completion Date:1 /19/2026 Responsible Person: Administrator / RN Consultant (due to limited character space, the facility's full POC will not appear on this notice)
October 23, 2025Inspection2 violations
Inspection dates
10/23/2025, 11/18/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/23/2025 8:36AM to 11:15AM and 11/18/2025 8:30AM to 3:15PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 10/21/2025 regarding allegations in the area of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 33 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-680-D
Based on resident record review and staff interview, the facility failed to ensure medications shall be administered in accordance with the physician’s or other prescriber’s instructions.
Evidence
  1. Resident 1’s October 2025 medication administration record (MAR) contains documentation that the resident was administered Miralax at 8:00AM on 10/16/2025. In addition, the record for resident 1 contains a “PRN Medication Log” that contains documentation that the resident was administered Miralax at 4:33 (unsure if AM or PM) on 10/16/2025; however, the signed physician’s order for Miralax in the record for resident 1 states for the resident to be administered Miralax once daily.
  2. Interview with staff person 1 on 11/18/2025 revealed that the resident does not have a PRN order for Miralax.
Plan of correction
All medication will be given within physician-ordered parameters as per TEOL policy, The correct dosage, route, time and staff initials will be recorded as per policy of TEOL. The medication management documentation and resident care standards will reflect standards for PRN use of medications prescribed
22VAC40-73-680-I
Based on resident record review and staff interview, the facility failed to ensure that the medication administration record (MAR) contains all required components.
Evidence
  1. Resident 1’s September 2025 MAR does not contain staff initials of the administration for the resident’s following prescribed medications: Lidocaine patch on 09/29/2025 at 12:00AM; Bupropion HCL 150MG on 09/27/2025 at 8:00AM; Docusate Sodium 100MG on 09/23/2025, 09/24/2025, 09/25/2025 and 09/30/2025 at 8:00PM; Hydrocortisone 1% cream on 09/23/2025 at 8:00PM; Pantoprazole 40MG on 09/23/2025 at 8:00PM; Pregabalin 200MG on 09/26/2025 and 09/27/2025 at 8:00AM and on 09/23/2025 at 8:00PM; Cephalexin 500MG on 09/26/2025 and 09/27/2025 both days at 8:00AM and 12:00PM and on 9/23/2025 at 8:00PM; Atorvastatin 40MG on 09/23/2025 at 8:00PM; Melatonin 10MG on 09/23/2025 at 8:00PM and Senna 8.6MG (take 2 tablets to equal 17.2MG) on 09/23/2025 at 8:00PM. Resident 1’s September 2025 MAR contains circled staff initials for Hydrocortisone 1% cream on 09/29/2025 and 9/30/2025 at 8:00PM and Pantoprazole 40MG on 10/29/2025 at 8:00PM. Interview with staff person 1 revealed that if staff initials are circled it is an indication that the medication was not administered; however, the September 2025 MAR does not contain documentation of why the staff initials are circled.
  2. Resident 1’s October 2025 MAR does not contain staff initials of the administration for the resident’s following prescribed medications: Vitamin D2 1,250 MCG on 10/14/2025 at 8:00AM; Pregabalin 200MG on 10/16/2025 and 10/19/2025 at 8:00AM; Senna 8.6MG on 10/16/2025 and 10/21/2025 at 8:00AM and on 10/10/2025, 10/11/2025, and 10/12/2025 at 8:00PM. Resident 1’s October 2025 MAR contains circled staff initials of the administration for the resident’s following prescribed medications: Pregabalin 200MG on 10/20/2025 and 10/21/2025 at 8:00AM and on 10/18-21/2025 at 8:00PM; Miralax 17gm on 10/20/2025 and 10/21/2025 at 8:00PM and Flavoxate 100MG on 10/22/2025 at 2:00AM. Interview with staff person 1 revealed that if staff initials are circled it is an indication that the medication was not administered; however, the October 2025 MAR does not contain documentation of why the staff initials are circled.
  3. The record for resident 1 contains an order for Hydrocodone-Acetaminophen 5-325MG take 1 tablet by mouth every 6 hours as needed (PRN) for pain. Resident 1’s October 2025 MAR contains documentation that resident 1 was administered as needed (PRN) Hydrocodone-acetaminophen 5-325MG one time on 10/03/2025, two times on 10/05/2025, one time on 10/06/2025, two times on 10/07/2025, and one time on 10/15/2025; however, the MAR does not contain documentation of the time and the effectiveness of the aforementioned medication. The October 2025 MAR for resident 1 contains documentation that resident 1 was administered the aforementioned medication two times on 10/04/2025; however, there is only documentation of one of the times the medication was administered that includes the time the medication was administered and the effectiveness.
Plan of correction
TEOL acknowledges the cited deficiency regarding incomplete MAR. We recognize that accurate and timely MAR documentation is essential to resident safety, regulatory compliance and quality care All current resident MARS were audited by nursing leadership/designee for completeness and accuracy Missing required components were promptly corrected on current physicians' orders and pharmacy verification. Staff responsible for incomplete documentation were counseled real time A secondary verification check was implemented for all MAR entries for 7 consecutive days to ensure accuracy. The medication administration and documentation policy was reviewed and updated to clearly define all required MAR components Staff retraining initiated with completion time recorded Mandatory re-education initiated on the following: Proper MAR completion, Required components, Documentation timing standards, Error correction procedures Competency Validation: All staff were retested on MAR documentation Supervisory oversight: Resident Manager/designee will conduct weekly MAR audit using a standardized tool. New Hire training MAR documentation is mandatory prior to any staff administering medications independently
October 23, 2025Inspection0 violations
Inspection dates
10/23/2025, 11/18/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/23/2025 8:36AM to 11:15AM & 11/18/2025 8:30AM to 3:45PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 10/23/2025 regarding allegations in the area(s) of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 33 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
October 23, 2025Complaint survey0 violations
Inspection dates
10/23/2025
Areas reviewed
22VAC40-73 BUILDINGS AND GROUNDS22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/23/2025 8:36AM to 10:00AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
August 27, 2025Inspection0 violations
Inspection dates
08/27/2025
Areas reviewed
22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDINGS AND GROUND22VAC40-73 EMERGENCY PREPAREDNESS22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSARTICLE 1 – SUBJECTIVITY32.1 REPORTED BY PERSONS OTHER THAN PHYSICIANS63.2 GENERAL PROVISIONS63.2 PROTECTION OF ADULTS AND REPORTING63.2 LICENSURE AND REGISTRATION PROCEDURES63.2 FACILITIES AND PROGRAMS22VAC40-90 BACKGROUND CHECKS FOR ASSISTED LIVING FACILITIES22VAC40-90 THE SWORN STATEMENT OR AFFIRMATION22VAC40-90 THE CRIMINAL HISTORY RECORD REPORT22VAC40-80 THE LICENSE22VAC40-80 THE LICENSING PROCESS
Comments
Type of inspection: Initial Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/27/2025 9:18AM to 11:45AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 27 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Observations by licensing inspector: facility postings, memory care unit, resident rooms in assisted living and memory care unit, activity's room, courtyard Additional Comments/Discussion: Policies/procedures submitted with the initial application were reviewed. The licensing inspector had a discussion with facility administrator regarding the facility's disclosure statement, resident agreement, and the facility's food consumption monitoring policy to ensure they contain all required components. An exit meeting will be conducted to review the inspection findings. No violations were cited. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.