Inspection dates
03/10/2026
Areas reviewed
22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDINGS AND GROUND22VAC40-73 EMERGENCY PREPAREDNESS22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS
Technical assistance
Comments
Violations
22VAC40-73-950-E
Based on record review and staff interview, the facility failed to develop and implement an orientation and semi-annual review on the emergency preparedness and response plan for all staff, residents, and volunteers, with emphasis placed on an individual’s respective responsibilities. The review should be documented by signing and dating.
Evidence
- The emergency preparedness and response plan was reviewed and documented as completed on 02/26/2025 with only residents signing and dating. Upon request, the facility was unable to provide a semi-annual review with all staff, residents, and volunteers.
- During the onsite inspection, 03/10/2026, staff 8 confirmed that the emergency preparedness and response plan was not documented as reviewed by all staff, residents, and volunteers signing and dating semi-annually.
Plan of correction
A. With respect to the specific situation cited:
There were no negative outcomes identified related to the missed semi-annual review of resident emergency procedures with current staff, residents, and volunteers. Community’s Executive Director along with Area Facility’s Manager provided Inservice for Maintenance Coordinator.
B. With respect to how the facility will identify situations with the potential for the identified concerns:
Community will continue conducting monthly drills with staff and residents. Executive Director or designee will confirm orientation and semi-annual reviews of the emergency preparedness and response plan are performed are documented accordingly.
C. With respect to what systemic measures have been put into place to address the citation:
Executive Director or designee will confirm drills, orientation, and semi-annual review of emergency preparedness and response plan performed in the community and have been acknowledged by staff, residents, and volunteers and documented appropriately. Issues identified will be resolved and brought to QAPI.
D. With respect to how the plan of correction will be monitored:
Executive Director or designee is responsible for implementation and ongoing compliance with the components of this Plan of Correction and for addressing and resolving variances that may occur.
22VAC40-73-240-F
Based on volunteer record review and staff interview, the facility failed to ensure that prior to beginning volunteer service, all volunteers should attend an orientation including information on their duties and responsibilities, resident rights, emergency procedures, and infection control. Volunteers should sign and date a statement that they have received and understand this information.
Evidence
- Volunteer 5’s (start date, 10/01/2025) record did not include orientation that included duties and responsibilities, resident rights, emergency procedures, and infection control.
- Volunteer 6’s (start date, 04/18/2025) record did not include orientation that included emergency procedures and infection control.
- During the onsite inspection, 03/10/2026, staff 7 acknowledged that prior to beginning volunteer services, volunteer 5 did not receive an orientation that included duties and responsibilities, resident rights, emergency procedures, and infection control; and volunteer 6 did not receive an orientation that included emergency procedures and infection control.
Plan of correction
A. With respect to the specific situation cited:
There were no negative outcomes resulting from volunteers missing orientation. Current volunteers have received orientation on their duties and responsibilities. Executive Director provided Inservice to Activity & Volunteer Coordinator
B. With respect to how the facility will identify situations with the potential for the identified concerns:
Executive Director conducted an orientation to current volunteers. Executive Director reeducated Activities and Volunteer Coordinator on the proper process to follow with new volunteers prior to starting volunteer services including duties and responsibilities, resident rights, emergency procedures, and infection control prior to volunteer start date.
C. With respect to what systemic measures have been put into place to address the citation:
The Executive Director or designee will confirm new volunteers receive community orientation that include duties and responsibilities, resident rights, emergency procedures, and infection control prior to start date. Executive Director or designee will confirm required orientation has been completed for current volunteers and incoming volunteers. Issues identified will be resolved and brought to QAPI.
D. With respect to how the plan of correction will be monitored:
Executive Director or designee is responsible for implementation and ongoing compliance with the components of this Plan of Correction and for addressing and resolving variances that may occur.
22VAC40-73-930-D
Based on resident record review and staff interview, the facility failed to ensure that once the resident had gone to bed each evening until the resident had arisen each morning, at minimum, direct care staff should make rounds no less often than every two hours, except that rounds may be made on a different frequency if requested by the resident and agreed to by the facility. Any agreement for a different frequency must be in writing, specify the frequency, be signed and dated by the resident and the facility, and be retained in the resident’s record. If there is a change in the resident’s condition or care needs, the agreement should be reviewed and if necessary, the frequency of rounds should be adjusted. If an adjustment was made, the former agreement should be replaced with a new agreement or with compliance with the frequency specified in this subdivision.
Evidence
- Resident 1’s individualized service plan (ISP; effective date, 03/05/2026) stated, “I am unable to use my signaling device due to my diagnosis of dementia and require safety needs to be anticipated and met.”
- During the onsite inspection, 03/10/2026, licensing inspector (LI) reviewed the last 30 days of the Nightly Safety Check documentation, which indicated that rounds were only documented as completed for 6 days, 03/05-10/2026.
- Resident 1’s nightly safety checks were completed twice on 03/05/2026; three times on 03/08/2026; four times on 03/07/2026 and 03/10/2026.
- Resident 2’s ISP (effective date, 12/03/2025) stated, “I am unable to use my signaling device due to my dementia diagnosis and require safety needs to be anticipated and met.”
- During the onsite inspection, 03/10/2026, LI reviewed the last 30 days of the Night Safety Check documentation, which indicated that nightly rounds were not completed frequently, every two hours.
- Resident 2’s nighty safety checks were not completed on 02/10/2026, 02/17/2026, 02/22/2026, 02/24/2026 and 02/28/2026; once on 02/09/2026, 02/11/2026, 02/13-16/2026, 02/18/2026, 02/20-21/2026, 02/23/2026, 02/25-26/2026, 02/27/2026, 03/02/2026, and 03/06-09/2026; and twice on 02/12/2026.
- During the onsite inspection, 03/10/2026, staff 7 acknowledged that resident 1 and resident 2’s nightly safety checks were not documented as completed no less than every two hours.
Plan of correction
A. With respect to the specific situation cited:
There were no negative outcomes resulting from not documenting rounds every two hours. Assisted Living Coordinator and Reminiscence Coordinator conducted an audit of current resident ISPs to confirm that the documentation reflects the frequency in which safety checks are conducted for residents who are unable to use signaling devices.
B. With respect to how the facility will identify situations with the potential for the identified concerns:
Upon admission, change of condition, and annually, the Resident Care Director and Assisted Living Coordinator and/or Reminiscence Coordinator will review the resident needs and develop an ISP based on the assessment. The Assisted Living Coordinator and/or Reminiscence Coordinator will review the ISP with the interdisciplinary team, including the resident and responsible party to verify that is it consistent with resident needs and services provided. During the time, ISPs are reviewed for accuracy and inclusion of the frequency of safety checks for residents unable to use their signaling device.
C. With respect to what systemic measures have been put into place to address the citation:
Resident Care Director or designee will conduct audits of the ISPs monthly for 3 months to confirm that residents unable to use their signaling device reflect the frequency in which safety checks will be conducted. Resident Care Director will present audit results to the QAPI committee monthly for 3 months. At the conclusion of the 3 months, QAPI committee will evaluate and determine if additional focus is warranted. Resident Care Director, Assisted Living Coordinator and/or Reminiscence Coordinator, or designee will provide Inservice to direct care staff regarding ISP review and required documentation standard.
D. With respect to how the plan of correction will be monitored:
Executive Director or designee is responsible for implementation and ongoing compliance with the components of this Plan of Correction and for addressing and resolving variances that may occur.
22VAC40-73-560-H
Based on resident record review and staff interview, the facility failed to ensure that the complete resident record should be retained for at least two years after the resident leaves the facility.
Evidence
- During the onsite inspection, 03/10/2026, licensing inspector (LI) was unable to review documentation for any fall event that occurred prior to 02/09/2026 for resident 1 and resident 2.
- During the onsite inspection, 03/10/2026, LI requested staff 7 to provide the documentation; however, staff 7 acknowledged an inability to provide documentation for any date that was prior to the last 30 days.
Plan of correction
A. With respect to the specific situation cited:
Executive Director confirmed the community has access to resident records for at least 2 years after residents leave the community. There were no negative outcomes.
B. With respect to how the facility will identify situations with the potential for the identified concerns:
Executive Director or designee confirmed current resident records are available and accessible for at least 2 years by conducting routine audits
C. With respect to what systemic measures have been put into place to address the citation:
Executive Director re-educated Clinical and Administrative team on the importance of accessing resident records after discharge.
D. With respect to how the plan of correction will be monitored:
Executive Director or designee is responsible for implementation and ongoing compliance with the components of this Plan of Correction and for addressing and resolving variances that may occur.
22VAC40-73-990-B
Based on record review and staff interview, the facility failed to ensure the procedures in the plan for resident emergencies required in subsection A of this section should be reviewed by the facility at least every six months with all staff. Documentation of the review should be signed and dated by each staff person.
Evidence
- Upon request, the facility did not provide documentation that the procedures in the plan for resident emergencies were reviewed every six months with all staff.
- During the onsite inspection, 03/10/2026, staff 7 confirmed that the procedures in the plan for resident emergencies were not reviewed every six months with all staff.
Plan of correction
A. With respect to the specific situation cited:
There were no negative outcomes identified related to the missed semi-annual review of resident emergency procedures with current staff. The Executive Director, in collaboration with the Area Facility Manager, provided an inservice training to the Maintenance Coordinator to review and reinforce the community’s emergency response procedures.
B. With respect to how the facility will identify situations with the potential for the identified concerns:
Executive Director or designee will confirm the procedure in the plan for resident emergencies are reviewed by the community with current staff semi-annually.
C. With respect to what systemic measures have been put into place to address the citation:
Executive Director or designee will confirm the procedures in the plan for resident emergencies are reviewed by the community semi-annually and acknowledged by current staff. Issues identified will be resolved and brought to QAPI.
D. With respect to how the plan of correction will be monitored:
Executive Director or designee is responsible for implementation and ongoing compliance with the components of this Plan of Correction and for addressing and resolving variances that may occur.
22VAC40-73-640-A
Based on resident record review and staff interview, the facility failed to ensure methods for verifying that medication orders were accurately transcribed to medication administration records (MARs) within 24 hours of receipt of a new order or change in an order.
Evidence
- Resident 6 was prescribed Hydromorphone 4 mg (take 1 tablet by mouth every six hours as needed for pain) on 09/02/2025. Resident 6’s September MAR indicated that Hydromorphone was transcribed and documented as administered on 09/05/2025.
- Resident 6 was prescribed Losartan 100 MG (take 1 tablet my mouth once daily) and RisaQuad (take 1 capsule by mouth once daily) on 09/02/2026. Resident 6’s September MAR indicated that Losartan 100 MG and RisaQuad were transcribed onto the MAR and documented as administered on 09/06/2025.
- During the onsite inspection, 03/10/2026, staff 7 acknowledged that resident 6’s prescribed medications (Hydromorphone 4 MG, Losartan 100 MG, and RisaQuad) were not transcribed to September 2025’s MAR within 24 hours of receipt of the new orders.
Plan of correction
A. With respect to the specific situation cited:
There were no negative outcomes resulting from the not transcribing medication orders to MARs within 24 hrs. The Resident Care Director and clinical team conducted an audit of current resident medication orders and medication carts to verify that medications were accurate, current, and appropriately correlated with physician orders.
B. With respect to how the facility will identify situations with the potential for the identified concerns:
Wellness Nurses and Medication Care Managers were re-educated by the Resident Care Director on communication practices related to updated medication orders, EMAR medication order entry, and required documentation standards.
C. With respect to what systemic measures have been put into place to address the citation:
Resident Care Director or Wellness designee will conduct weekly audits for 4 weeks, monthly audits for 2 months, to confirm accuracy between physician orders and the EMAR. During monthly audits, medication orders will be reviewed to determine if medications are still relevant. Issues that may be identified will be addressed and resolved and refresher training initiated as needed. Results of audit will be presented by Resident Care Director or wellness designee at QAPI for 3 months. QAPI Committee will evaluate the results of medication order audits.
D. With respect to how the plan of correction will be monitored:
Executive Director or designee will monitor for ongoing compliance routinely – addressing, documenting, and resolving variances that may occur.
22VAC40-73-460-D
Based on resident record review and staff interview, the facility failed to provide supervision of resident schedules, care, and activities, including attention to specialized needs, such as prevention of falls.
Evidence
- Resident 1’s individualized service plan (ISP; effective date, 03/05/2026) stated, “check on me at frequent intervals EVERY 2 Hours to see if I need any assistance and to offer me reassurance.”
- The fall report indicated that resident 1 experienced a fall on 01/14/2026. Upon request, the facility was unable to provide documentation that staff checked on resident 1 every two hours following the fall.
- Resident 2’s ISP (effective date, 12/03/2025) stated, “check on me at frequent intervals (every 2 hours) to see if I need any assistance and to offer me reassurance.”
- The assessment report indicated that resident 2 experienced a fall on 04/11/2025, 05/31/2025, 06/27/2025, 07/01/2025, 11/03/2025, 11/12/2025, and 01/14/2025. Upon request, the facility was unable to provide documentation that staff checked on resident 2 every two hours following each fall.
- During the onsite inspection, 03/10/2026, staff 7 acknowledged that after experiencing a fall, staff did not provide supervision to include attention to specialize needs and prevention of falls for resident 1 and resident 2, as indicated in their ISPs.
Plan of correction
A. With respect to the specific situation cited:
There were no negative outcomes resulting from not providing oversight of the resident ISPs. Current resident ISP were reviewed and updated. Assisted Living Coordinator and Reminiscence Coordinator conducted an audit of current resident ISPs.
B. With respect to how the facility will identify situations with the potential for the identified concerns:
Assisted Living Coordinator and/or Reminiscence Coordinator or designee provided Inservice to direct care staff regarding resident ISP review including providing supervision of resident schedules, care, activities, attention to specialized needs, including fall prevention. Assisted Living Coordinator and/or Reminiscence Coordinator will continue auditing resident ISPs to confirm accuracy.
C. With respect to what systemic measures have been put into place to address the citation:
Assisted Living Coordinator and/or Reminiscence Coordinator or designee will continue to audit current resident ISP to confirm proper documentation is being followed according to resident ISP. Issues identified will be corrected and brought to QAPI
D. With respect to how the plan of correction will be monitored:
Executive Director or designee is responsible for implementation and ongoing compliance with the components of this Plan of Correction and for addressing and resolving variances that may occur.