Glow Cares Assisted Living Facility — Virginia Inspection Report

Inspections

On record

With violations

Visits that cited something

Clean visits

Nothing cited

Violations cited

Individual findings

Standards cited

Distinct rules

Complaint visits

Prompted by a complaint

Glow Cares Assisted Living Facility was inspected 6 times between November 7, 2022 and April 6, 2026 by the Virginia Department of Social Services. 4 of those visits ended with violations cited and 2 with none. Across that history VDSS cited 21 violations under 18 distinct standards.

A violation is a licensing standard - a rule in the Virginia Administrative Code - that the inspector found the facility was not meeting. Each is shown with the evidence the inspector recorded and, where VDSS publishes it, the facility's own plan of correction.

Every inspection listed here is currently published on the VDSS site.

Provider Information

Facility type

Assisted Living Facility

License type

One Year

License expires

05/30/2027

Administrator

Adedoyin Olokodana

Licensing inspector

Yvonne Randolph

Inspector phone

(804) 441-1180

Approved for

Ambulatory Only · Assisted Living

Inspection History

Select an inspection to read the areas reviewed, the inspector's comments and any violations cited.

April 6, 2026Inspection11 violations

Inspection dates

04/06/2026

Areas reviewed

22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDINGS AND GROUND22VAC40-73 EMERGENCY PREPAREDNESS

Comments

Type of inspection: Renewal Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 4/6/26, 11:30 am to 1:30 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 4 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 2 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 Observations by licensing inspector: file documentation, facility maintenance and cleanliness, staff-resident interaction, family visit Additional Comments/Discussion: manager nor administrator on site An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standards or law, and violations were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standards or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Yvonne Randolph, Licensing Inspector at (804) 441-1180 or by email at yvonne.randolph@dss.virginia.gov

Violations

22VAC40-73-190-C

Based on record reviews, the facility did not ensure that, prior to being placed in charge, the designated staff member in charge shall receive training on his duties and responsibilities and is provided written documentation of such duties and responsibilities.

Evidence

Staff 1 identified herself as the staff member in charge. A review of the file for staff 1 found no written documentation of training on specific duties and responsibilities of the designated direct care staff in charge.

Plan of correction

Not published by VDSS.

22VAC40-73-45-A

Based on a documentation review, the facility has failed to maintain the minimum amount of liability insurance coverage required by 22VAC40-73-50,

Evidence

The liability insurance policy provided for review expired on 1-28-26.

Plan of correction

Not published by VDSS.

22VAC40-73-250-D

Based on record reviews, the facility did not ensure that each staff person shall annually submit the results of a risk assessment, documenting that the individual is free of tuberculosis in a communicable form,

Evidence

The tuberculosis evaluation in the record for staff 2 is dated 3-19-25.

Plan of correction

Not published by VDSS.

22VAC40-73-50-A

Based on record reviews, the facility did not ensure that the disclosure statement shall be on the current form developed by the department.

Evidence

The current form developed by the department is dated 11/24. The form found in the records of resident 1 and 2 is dated 10/19.

Plan of correction

Not published by VDSS.

22VAC40-73-350-B

Based on record reviews, the facility did not ensure that the facility shall ascertain, prior to admission, whether a potential resident is a registered sex offender.

Evidence

The records for residents 1 and 2 did not include any documentation on accessing information on sex offenders.

Plan of correction

Not published by VDSS.

22VAC40-73-310-B

Based on record reviews, the facility did not ensure a documented interview between the administrator or a designee responsible for admission and the individual and his legal representative.

Evidence

A documented interview was not found in the records of residents 1 and 2.

Plan of correction

Not published by VDSS.

22VAC40-73-320-A

Based on record reviews, the facility did not ensure that within 30 days preceding admission, a person shall have a physical examination by an independent physician.

Evidence

Resident 1 was admitted to the facility on 5-14-24, her physical examination is dated 10-21-25.

Plan of correction

Not published by VDSS.

22VAC40-73-450-C

Based on record reviews, the facility did not ensure that the individualized service plan include a description of an identified need and date identified based upon the admission physical examination,

Evidence

The physical examination for resident 1 dated 10-21-25 document a diabetic need, his service plan did not address this need.

Plan of correction

Not published by VDSS.

22VAC40-73-580-A

Based on a documentation review, the facility did not ensure compliance with those Virginia Department of Health regulations, as

Evidence

d by an annual inspection report. Evidence: The health inspection provided for review on 4-6-26 is dated 2-6-26.

Plan of correction

Not published by VDSS.

22VAC40-73-250-C

Based on record reviews, the facility did not ensure that staff records have verification of receipt of a job description.

Evidence

The record for staff 1 did not include documentation that staff received a job description.

Plan of correction

Not published by VDSS.

22VAC40-73-310-D

Based on record reviews, the facility did not ensure that the facility administrator shall provide written assurance to the resident that the facility has the appropriate license to meet his care needs at the time of admission. A copy shall be kept in the resident’s record.

Evidence

Written assurance was not found in the records of residents 1 and 2.

Plan of correction

Not published by VDSS.

November 6, 2024Inspection1 violation

Inspection dates

11/06/2024

Areas reviewed

Technical assistance

The Liability Insurance Statement, revised Disclosure Statement, and revised model Resident Agreement forms will be posted to the VDSS website on the ALF program page under the “Current ALF Providers” section. The Liability Insurance Statement and revised Disclosure Statement forms are required DSS forms and must be used beginning January 23, 2025. ALF can begin using them earlier than that date once the ALF obtains liability insurance. The resident agreement or acknowledgement must be updated whenever there are changes to any of the policies or information referenced or identified in the agreement or acknowledgement and dated and signed by the licensee or administrator and the resident or the resident’s legal representative. The updated resident agreement or acknowledgement must include the new requirement listed in 22VAC40-73-390.A.4.m.

Comments

Type of inspection: Mandated Monitoring Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/6/24 11:45a to 12:30 a The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 4 Number of resident records reviewed: 2 Number of staff records reviewed: 2 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 1 Observations by licensing inspector: physical plant, resident-staff interaction, activity, file documentation An exit meeting was conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standards or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation will be addressed in order to return the facility to compliance and maintain future compliance with applicable standards or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Yvonne Randolph, Licensing Inspector at (804) 662-7454 or by email at yvonne.randolph @dss.virginia.gov

Violations

22VAC40-73-450-D

Based on file reviews, the facility did not ensure that when hospice care is provided to a resident, the assisted living facility and the licensed hospice organization shall communicate and establish an agreed upon coordinated plan of care for the resident and that services provided by each shall be included on the individualized service plan.

Evidence

The individualized service plan for resident # 2 did not address hospice services provided..

Plan of correction

Not published by VDSS.

April 9, 2024Inspection6 violations

Inspection dates

04/09/2024

Areas reviewed

22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENt22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDINGS AND GROUND22VAC40-73 EMERGENCY PREPAREDNESS

Comments

Type of inspection: Renewal Date of inspection the licensing inspector was on-site at the facility for each day of the inspection: 1/9/24 10:30 The Acknowledgement of Inspection form was emailed for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 4 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 2 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 1 Observations by licensing inspector: Required postings, medication storage/availability/administration, staff/resident interaction, facility maintenance and cleanliness, resident care, file documentation Additional Comments/Discussion: Inspected additional bedroom for request to increase capacity. Provider to forward floor plans, room measurements and documentation of approval from locality regarding proposed use An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Yvonne Randolph, Licensing Inspector at 804-662-7454 or by email at yvonne.randolph@dss.virginia.gov

Violations

22VAC40-73-450-D

Based on a review of four resident records, hospice services provided were not included on the individualized service plan for two residents.

Evidence

Residents # 2 and # 3 receive hospice care. Their service plans did not include the services provided by hospice.

Plan of correction

Administrator has updated the ISP for Resident #2 to reflect hospice care services, 4-10-24. Going forward the Administrator will ensure that hospice services are reflected in the ISP. Resident #3 was discharged from hospice services on 9-19-23, thus not reflected in the ISP. The previous hospice provider was contacted 4-11-24 for proof of service dates documentation. That document will be retained in Resident #3 records.

22VAC40-73-440-A

Based on observation and record review, each staff did not submit the results of a risk assessment on or within seven days prior to the first day of work, documenting the absence of tuberculosis in a communicable form.

Evidence

The documented date of hire for staff staff # 2 is 1-8-24. The risk assessment was documented as completed on 2-28-24. Based on a review of four residents, all residents were not assessed using the uniform assessment instrument (UAI) prior to admission. Evidence:
The documented date of admission for resident #1 is 10-6-23. The UAI was documented as completed on 10-21-23.
The documented date of admission for resident # 2 is 7-17-23. The UAI was documented as completed on 10-21-23
The documented date of admission for resident # 3 is 7-27-23. The UAI was documented as completed on 10-21-23.

Plan of correction

The Administrator and Manager will ensure that a UAI is utilized and completed during the assessment process, prior to admission.

22VAC40-73-310-H

Based on a review of four resident records, one resident was admitted and retained with a documented prohibited care need.

Evidence

The physician documented a prohibited care need on the physical examination for resident # 1.

Plan of correction

The Administrator and Manager will ensure that the physician completing physical is aware that the intention for the resident is to be admitted into an assisted living facility and not a skilled nursing facility. The physician mistakenly documented a prohibited condition that the resident requires continuous licensed nursing care, under the impression that the box needed to be checked yes. Physician has been contacted on 4-10-24 and a new physical will be completed reflecting no prohibited conditions.

22VAC40-73-720-A

Based on a review of four resident records, a written Do Not Resuscitate Order (DNR) was not included in the individualized service plan for one resident.

Evidence

The service plan for resident # 2 did include the DNR order.

Plan of correction

Administrator has updated the ISP for Resident #2 to reflect the DNR order. Going forward, the Administrator will ensure that DNR orders are documented in ISP.

22VAC40-73-250-D

Evidence

The documented date of hire for staff # 2 is 1-8-24. The risk assessment was documented as completed on 2-28-24.

Plan of correction

The Administrator and Manager will ensure that each staff member submit the results of a risk assessment on or within seven days prior to the first day of work, documenting the absence of TB in a communicable form.

22VAC40-73-680-M

Based on observation, medication ordered for PRN administration was not available or stored at the facility.

Evidence

Staff # 1 was asked and was unable to find Morphine ordered for PRN administration for resident # 2 in the medication cart.

Plan of correction

Manager sent expired medication to the pharmacy to dispose of, with intentions of receiving more medication in return. The manager spoke with hospice nurse on 4-10-24 concerning the medication. The hospice nurse apologized for not submitting the order earlier and medication is expected to arrive at the facility by 4-11-24. The PRN hospice medication was delivered on 4-11-204. Administrator and manager will ensure that all PRN medications are on site and available for administration.

April 18, 2023Inspection3 violations

Inspection dates

04/18/2023

Areas reviewed

Comments

Type of inspection: Renewal Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 4/18/23 11:30 am – 12:15p The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of resident records reviewed: 3 Number of staff records reviewed: 1 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 1 Observations by licensing inspector: Medication storage and administration, physical plant, lunch meal, postings An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standards or law, and violation(s were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Yvonne Randolph, Licensing Inspector at (804) 662-7454 or by email at Yvonne.randolph@dss.virginia.gov

Violations

22VAC40-73-440-A

Based on a review of three resident files, the uniform assessment instrument was not completed prior to admission for one resident.

Evidence

A uniform assessment instrument was not found during a review of the file for resident # 3

Plan of correction

UAI was found and placed in file.

22VAC40-73-450-A

A review of three resident files found that an individualized service plan was not completed within 72 hours of admission for one resident.

Evidence

An individualized service plan was not found during a review of the file for resident # 3

Plan of correction

Service plan completed and placed in file.

22VAC40-73-450-E

Based on a review of three resident files, the individualized service plan for two residents was not signed and dated by the resident or his legal representative.

Evidence

A signature of the resident or legal representative was not on the individualized service plans for residents # 2 and # 3

Plan of correction

Service plans have been signed,

January 11, 2023Inspection0 violations

Inspection dates

01/11/2023

Areas reviewed

22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS

Comments

Type of inspection: Monitoring Date of inspection the licensing inspector was on-site at the facility for the inspection: The Acknowledgement of Inspection form was forwarded for date of the inspection. 1/11/2023 Number of residents present at the facility at the beginning of the inspection: 0 Number of resident records reviewed: 0 Number of staff records reviewed: no changes in staff, staff qualifications and required paperwork reviewed previously Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Additional Comments/Discussion: A 60 day monitoring inspection was attempted. Communicated with licensee and facility administrator. The facility has no residents in care. Facility is currently recruiting residents. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please Yvonne Randolph, Licensing Inspector at (804) 662-7454 or by email at yvonne.randolph@dss.virginia.gov

Violations

✅

No violations cited

The inspector documented no violation of standards at this inspection.

November 7, 2022Inspection0 violations

Inspection dates

11/07/2022

Areas reviewed

¿ 22VAC40-73 GENERAL PROVISIONS¿ 22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES¿ 22VAC40-73 PERSONNEL22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS¿ 22VAC40-73 BUILDINGS AND GROUND¿ 22VAC40-73 EMERGENCY PREPAREDNESS

Technical assistance

Required Facility Postings

Comments

Type of inspection: Initial Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/7/22, 10-10:45 am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 0 Additional Comments/Discussion: An inspection was conducted to act upon an application for licensure as an assisted living facility. The inspection included the building and grounds along with room measurements to determine license capacity. A maximum of six ambulatory residents allowed based on the certificate of occupancy and room measurements. Number of resident records reviewed: 0 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: building and grounds, medication storage, postings Additional Comments/Discussion: An inspection was conducted to act upon an application for licensure as an assisted living facility. An exit meeting will be conducted to review the inspection findings. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Yvonne Randolph, Licensing Inspector at 804-66207454 or by email at yvonne.randolph@dss.virginia.gov

Violations

✅

No violations cited

The inspector documented no violation of standards at this inspection.