61
Inspections
On record
34
With violations
Visits that cited something
27
Clean visits
Nothing cited
95
Violations cited
Individual findings
58
Standards cited
Distinct rules
22
Complaint visits
Prompted by a complaint

Runk & Pratt of Forest was inspected 61 times between January 21, 2021 and May 19, 2026 by the Virginia Department of Social Services. 34 of those visits ended with violations cited and 27 with none. Across that history VDSS cited 95 violations under 58 distinct standards. 22 inspections were prompted by a complaint.

A violation is a licensing standard - a rule in the Virginia Administrative Code - that the inspector found the facility was not meeting. Each is shown with the evidence the inspector recorded and, where VDSS publishes it, the facility's own plan of correction.

VDSS publishes inspections on a rolling window. 56 of these 61 are still on the state's site; the other 5 have since dropped off it and are reproduced from Assisted Living Magazine's archive of the original VDSS reports.

Provider Information

Facility type
Assisted Living Facility
License type
One Year
License expires
10/14/2026
Administrator
Meia Booker
Licensing inspector
Jennifer Stokes
Inspector phone
(540) 589-5216
Approved for
Special Care Unit · Assisted Living · Non-Ambulatory

Inspection History

61

Select an inspection to read the areas reviewed, the inspector's comments and any violations cited.

May 19, 2026Inspection0 violations
Inspection dates
05/19/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 05/19/2026 8:35AM to 10:00AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 05/01/2026 regarding allegations in the area of: resident care and related services Number of resident records reviewed: 1 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
April 17, 2026Inspection2 violations
Inspection dates
04/17/2026
Areas reviewed
22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 04/17/2026 9:30AM to 10:45AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 04/13/2026 regarding allegations in the areas of: resident care and related services & additional requirements for facilities that care for adults with serious cognitive impairments Number of residents present at the facility at the beginning of the inspection: 54 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem-solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-460-D
Based on resident record review and staff interview, the facility failed to ensure supervision of resident schedules, care, and activities including attention to specialized needs, such as prevention of falls and wandering from the premises.
Evidence
  1. Resident 1 was admitted to the facility, which is a safe, secure unit, on 01/21/2026. The record for resident 1 contains an assessment of serious cognitive impairment, dated 01/09/2026, that the resident has a serious cognitive impairment due to a primary psychiatric diagnosis of dementia and is unable to recognize danger or protect his own safety and welfare. The record for resident 1 contains a report of resident physical examination, dated 01/08/2026, that the resident has a significant medical history of dementia.
  2. The licensing inspector (LI) received an incident report via email from staff person 1 on 04/13/2026 that at approximately 4:08AM on 04/13/2026 resident 1 had wandered out of the building of the front lobby door.
  3. During on-site inspection on 04/17/2026, the LI and staff person 1 reviewed camera footage that shows staff person 3 in the front office pushing the button to release the lock to the front lobby door to let staff person 2 out of the front lobby door; staff person 2 proceeded to exit the front lobby door at approximately 3:40AM and then went through the next door which goes to the parking lot of the facility. Staff person 1 informed the LI that when the button is held down in the front office to release the lock to the front lobby door, the alarm doesn’t sound; however, once the button is released and if the front lobby door is still open, the alarm will continue to sound until the door is secured and locked. From approximately 4:02AM to 4:03AM (not 4:08AM as documented in the incident report), camera footage shows resident 1 walking toward the front lobby door and exiting the facility through the front lobby door by using the doorknob and exiting the next door to parking lot of the facility. Staff person 1 informed the LI that staff working in the facility during the time staff person 2 left the building at 3:40AM and resident 1 leaving the facility through the front lobby door at 4:03AM that there was no alarm that sounded alerting the staff that the front lobby door was not secured. Camera footage shows that at 4:16AM staff person 2 reentered the facility. Staff person 1 informed the LI that at this time, staff person 2 let staff person 3 know that there was someone out in the parking lot and wasn’t sure if the individual was a resident of the facility or not. Staff person 3 started conducting rounds at this time and notified staff person 4 that resident 1 was not in their room or anywhere within the facility and began searching the exterior of the facility. Staff person 4 contacted staff person 1 at 4:34AM that resident 1 was not inside the facility and staff person 1 came to the facility to continue the search at 4:45AM. Staff person 1 informed the LI during the on-site inspection that staff persons 2 and 3 were the staff who found the resident at 5:02AM behind the building of a local business. According to Google Maps, the business staff persons 2 and 3 located resident 1 at is 0.3 miles from the facility. Hospital paperwork, dated 04/13/2026 at 6:12AM, states that the resident left the facility and was found in the woods at 5:00AM with abrasions to bilateral inner ankles and a laceration to right forearm. According to timeanddate.com, the temperature for 04/13/2026 from 3:54AM to 5:54AM, was between 63 degrees Fahrenheit and 61 degrees Fahrenheit.
Plan of correction
The Administrator/Designee will direct all direct care staff on duty to monitor and verify that lobby doors are securely and completely closed while conducting rounds and concierge responsibilities, with particular attention following visitor entry and exit.
22VAC40-73-1130-C
Based on staff assignment sheets, camera footage and staff interview, when more than 40 residents are present, at least four direct care staff members plus at least one more direct care staff member for every additional 10 residents, or portion thereof, shall be awake on duty at all times during night hours in each special care unit and shall be responsible for the care and supervision of the residents.
Evidence
  1. The facility’s census on 04/13/2026 was 54 which requires the facility to have at least 6 direct care staff members on duty.
  2. The assignment sheet for the 11:00PM to 7:00AM shift for 04/12/2026 through 04/13/2026 contains documentation that there were 6 direct care staff members working in the building; however, during the on-site inspection on 04/17/2026 camera footage that was reviewed by staff person 1 and the licensing inspector (LI) shows that staff person 2 left the facility at 3:40AM and did not come back into the facility until 4:16AM which left only 5 direct care staff members in the facility during this time. Staff person 1 confirmed this is accurate.
Plan of correction
The Administrator/Designee will ensure staffing levels are appropriately maintained and aligned with resident census requirements for each shift to support safe and effective operations.
April 17, 2026Complaint survey2 violations
Inspection dates
04/17/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 04/17/2026 11:00AM to 12:45PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 04/07/2026 regarding allegations in the area of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 54 Number of resident records reviewed: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation of non-compliance with standard(s) or law. However, violation(s) not related to the complaint but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem-solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-325-C
Based on resident record review and staff interview, the facility failed to ensure should a resident who meets the criteria for assisted living care fall, the facility must show documentation of interventions that were initiated to prevent or reduce risk of subsequent falls.
Evidence
  1. The uniform assessment instrument (UAI) in the record for resident 1, dated 09/17/2025, states on page 2 of 2 that resident 1 is assisted living level of care.
  2. The record for resident 1 contains a note written by staff person 3 at 3:48PM on 02/21/2026 that resident 1 was observed sitting on his backside beside his bed on the floor and that on 02/25/2026 a physician visited the resident due to the fall the resident had on 02/21/2026. A physician note, dated 03/10/2026, states that the physician visited resident 1 on 03/10/2026 due to a fall the resident had on 03/06/2026 with a subsequent emergency department visit and head strike.
  3. During the on-site inspection, the record for resident 1 did not contain documentation of interventions that the facility had initiated to prevent or reduce the risk of subsequent falls from the resident’s falls that occurred on 02/21/2026 and 03/06/2026. Staff person 1 confirmed this is accurate.
Plan of correction
Administrator/Designee will ensure that interventions for any falls are documented within the resident's chart. Administrator/Designee will review any falls and audit charts to ensure fall interventions have been documented after each subsequent fall.
22VAC40-73-70-A
Based on resident record review and staff interview, the facility failed to report to the regional licensing office within 24 hours any major incident that has negatively affected or that threatens the life, health, safety, or welfare of any resident.
Evidence
  1. The record for resident 1 contains a note written by staff person 2 at 8:19PM on 03/06/2026 that resident 1 was observed laying on the floor next to his bed in front of his locked wheelchair, unable to state what happened, was bleeding from his left eyebrow and was sent to the emergency department for further evaluation. The record for resident 1 contains a physician’s note, dated 03/10/2026 at 10:50AM, that the physician was visiting with the resident due to a recent fall with head strike and subsequent emergency department visit and had left temple bruising with small hematoma noted and 4 sutures in place on his eyebrow. Interview with staff person 1 revealed to the licensing inspector (LI) that this incident involving resident 1 had not been reported to the regional licensing office.
  2. The record for resident 1 contains a note written by staff person 3 at 1:56PM on 03/25/2026 that resident 1 was observed sitting on his bottom on the floor of his room in front of his wheelchair, resident was unable to state what happened, staff person 3 observed a skin impairment to his left elbow and basic first aid was performed. A note written by staff person 2 at 11:12PM on 03/25/2026 states that resident 1 was observed laying on his back asking staff to get him up, resident was unable to state what happened, a small skin impairment was observed to his right elbow, a bruise to left side of forehead and resident 1 was sent to the emergency department for further evaluation. Staff person 3 documented on 03/26/2026 at 10:09AM that resident 1 returned to the facility with a diagnosis of a closed head injury, fall frequently, and superficial laceration of upper extremity. The record for resident 1 contains physician’s orders, dated 03/26/2026, for home health skilled nursing to perform wound care to the resident’s left hand skin tear, right elbow skin tear, and left elbow skin tear 2 times weekly and PRN. Interview with staff person 1 revealed to the LI that these incidents involving resident 1 had not been reported to the regional licensing office.
  3. Staff person 1 emailed the LI a self-reported incident at 2:30PM on 04/07/2026 that at 3:15PM on 04/04/2026 resident 1 was observed on the floor near his doorway, complained of head pain, had a left lower arm skin tear, resident was taken to the emergency department and returned to the facility on 04/05/2026 with a diagnosis of a closed head injury and a subdural hemorrhage. Interview with staff person 1 confirmed that this incident involving resident 1 had not been reported to the regional licensing office within 24 hours.
Plan of correction
Administrator/Designee will ensure to report any major incidents to the regional licensing office within 24 hours. Administrator will perform routine audits to electronic health records to review any incidents and ensure notifications/reports are sent within the required timeframe.
March 31, 2026Inspection1 violation
Inspection dates
03/31/2026
Areas reviewed
22VAC40-73 PERSONNEL
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 03/31/2026 9:30AM to 10:15AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 03/26/2026 regarding allegations in the area of: personnel Number of residents present at the facility at the beginning of the inspection: 53 Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem-solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-110-1
Based on facility documentation and staff interview, the facility failed to ensure all staff shall be considerate and respectful of the rights, dignity, and sensitivities of persons who are aged or infirm or who have disabilities.
Evidence
  1. The licensing inspector (LI) received a self-reported incident via email from staff person 1 at 3:46PM on 03/26/2026 that at around 6:50AM on 03/26/2026 staff persons 2 and 3 overheard staff person 4 yelling and cursing at resident 1 during rounds, staff persons 2 and 3 reported the incident to staff person 5, and staff person 5 notified staff person 1 of the incident.
  2. The self-reported incident contained documentation that the facility released staff person 4 from their duties effective immediately on 03/26/2026. Staff person 1 confirmed this is accurate.
Plan of correction
Staff were not considerate and respectful of the rights, dignity, and sensitivities of residents. Administrator/Designee will reinforce facility policy on Resident Rights, Aggressive Staff Training and Staff Conduct with all staff.
March 18, 2026Inspection1 violation
Inspection dates
03/18/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 03/18/2026 9:15AM to 12:45PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 02/10/2026 regarding allegations in the area of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 53 Number of resident records reviewed: 2 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. However, violation(s) not related to the self-report but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem-solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-650-E
Based on resident record review and staff interview, the facility failed to ensure the resident’s record shall contain the physician’s or other prescriber’s signed written order or a dated notation of the physician’s or other prescriber’s oral order and shall be organized chronologically in the resident’s record.
Evidence
  1. The record for resident 1 contains a report of resident physical examination, dated 12/04/2025, that includes a signed physician’s order for Melatonin 9MG by mouth once daily and Heparin 5000-unit subcutaneous injection (Sub-Q) every 8 hours. The resident’s December 2025 MAR does not include documentation of Melatonin 9MG by mouth once daily; however, resident 1’s December 2025 medication administration record (MAR) contains documentation of Melatonin 10MG daily at bedtime with a start date of 12/09/2025 and an end date of 12/13/2025 and it was administered to the resident at 8:00PM on 12/10-13/2025. Resident 1’s December 2025 MAR does not include documentation of Heparin 5000-unit Sub-Q injection every 8 hours
  2. During on-site inspection, staff person 1 informed the licensing inspector (LI) that they obtained the signed physician’s order for Melatonin 10MG orally at bedtime for 5 days from the pharmacy which discontinued the Melatonin 9MG by mouth once daily physician’s order and obtained from an email the updated report of resident physical examination for resident 1 which discontinued Heparin 5000-unit Sub-Q injection every 8 hours as they were not available in resident 1’s record.
Plan of correction
Administrator/Designee will ensure medication orders and HP are correct prior to admission date or on admission date. Designee will give Administrator a copy of admission paperwork for review and Administrator will perform audit to ensure all orders and medications match and/or have discontinued orders and placed in resident’s chart. Date of correction 3/18/2026-Administrator received Melatonin and Heparin orders at time of inspection from Admission Team and Pharmacy
March 18, 2026Inspection0 violations
Inspection dates
03/18/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 03/18/2026 9:15AM to 12:00PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 03/04/2026 regarding allegations in the area(s) of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 53 Number of resident records reviewed: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
March 18, 2026Inspection0 violations
Inspection dates
03/18/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 03/18/2026 9:15AM to 12:00PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 02/14/2026 regarding allegations in the area(s) of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 53 Number of resident records reviewed: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
March 18, 2026Inspection0 violations
Inspection dates
03/18/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 03/18/2026 9:15AM to 10:45AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 02/13/2026 regarding allegations in the area(s) of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 53 Number of resident records reviewed: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
January 28, 2026Inspection1 violation
Inspection dates
01/28/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/28/2026 10:00AM to 2:00PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 01/23/2026 regarding allegations in the areas of: resident care and related services & additional requirements for facilities that care for adults with serious cognitive impairments Number of resident records reviewed: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. However, violation(s) not related to the self-report but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-680-D
Based on resident record review and staff interview, the facility failed to ensure medications shall be administered in accordance with the physician’s or other prescriber’s instructions.
Evidence
  1. The record for resident 1 contains a signed physician’s order, dated 01/15/2026, containing the following: stop Olanzapine 15MG – start Olanzapine 20MG by mouth every evening and stop Benztropine 0.5MG by mouth twice daily – start Benztropine 1MG by mouth twice daily.
  2. During the on-site inspection on 01/28/2026, resident 1’s January 2026 medication administration record (MAR) contains documentation that the resident is still being administered Benztropine 0.5MG by mouth two times daily and Olanzapine 15MG every evening.
  3. Interview with staff person 1 confirmed that the facility has not been following the 01/15/2026 signed physician’s order for the aforementioned medications.
Plan of correction
Administrator/Designee will ensure medications will be administered in accordance with physician order. DON/Designee will give the Administrator a copy of new orders for review and the Administrator will perform routine audits to ensure accurate start and stop dates in Electronic Health Record.
January 28, 2026Inspection2 violations
Inspection dates
01/28/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/28/2026 10:00AM to 2:00PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident received by VDSS Division of Licensing on 01/26/2026 regarding allegations in the areas of: resident care and related services & additional requirements for facilities that care for adults with serious cognitive impairments Number of resident records reviewed: 2 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. However, violation(s) not related to the self-report but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-440-F
Based on resident record review and staff interview, the facility failed to ensure the uniform assessment instrument (UAI) shall be completed within 90 days prior to admission to the assisted living facility, except that if there has been a change in the resident’s condition since the completion of the UAI that would affect the admission, a new UAI shall be completed.
Evidence
  1. Resident 1 was admitted to the facility on 01/21/2026. During on-site inspection on 01/28/2026, staff person 1 provided the licensing inspector (LI) with resident 1’s UAI; however, the provided UAI was dated 04/29/2025. Staff person 1 confirmed that the UAI that was provided to the LI is the only UAI the facility has for resident 1 and confirmed it is older than 90 days.
Plan of correction
Administrator/Designee will ensure that UAI will be completed within 90 days prior to admission. Administrator/Designee will review new admit paperwork prior to admitting to facility to ensure UAI is within 90 day timeframe and if not, will notify Admissions Team to obtain updated UAI from discharging source.
22VAC40-73-450-A
Based on resident record review and staff interview, the facility failed to ensure on or within seven days prior to the day of admission, a preliminary plan of care shall be developed to address the basic needs of the resident that adequately protects the health, safety, and welfare, the preliminary plan shall be developed by a staff person with the qualifications specified in subsection B of this section and in conjunction with the resident, and, as appropriate, other individuals noted in subdivision B 1 of this section, and the preliminary plan shall be identified as such and be signed and dated by the licensee, administrator, or his designee (i.e., the person who has developed the plan), and by the resident or his legal representative.
Evidence
  1. Resident 1 was admitted to the facility on 01/21/2026. During on-site inspection on 01/28/2026, the record for resident 1 did not contain a preliminary plan of care or a comprehensive individualized service plan (ISP). Staff person 1 informed the licensing inspector (LI) that there is no preliminary plan of care or a comprehensive ISP for resident 1.
Plan of correction
Administrator/Designee will ensure ISP; A preliminary plan will be completed no later than seven days before or on the day of admission to ensure the resident’s basic needs and overall health and safety are met. Designee will complete ISP upon day of admit if one has not been completed seven days prior. Administrator will audit chart day of admission to ensure a preliminary or comprehensive ISP has been completed.
January 28, 2026Complaint survey0 violations
Inspection dates
01/28/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/28/2026 10:00AM to 2:00PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 01/12/2026 regarding allegations in the area(s) of: resident care and related services & additional requirements for facilities that care for adults with serious cognitive impairments Number of resident records reviewed: 2 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
January 28, 2026Inspection0 violations
Inspection dates
01/28/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/28/2026 10:00AM to 2:00PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 01/22/2026 regarding allegations in the area(s) of: resident care and related services & additional requirements for facilities that care for adults with serious cognitive impairments Number of resident records reviewed: 2 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
January 28, 2026Inspection0 violations
Inspection dates
01/28/2026
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/28/2026 10:00AM to 2:00PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 11/30/2025 regarding allegations in the area(s) of: resident care and related services & additional requirements for facilities that care for adults with serious cognitive impairments Number of resident records reviewed: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
November 21, 2025Inspection0 violations
Inspection dates
11/21/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/21/2025 10:10AM to 11:45AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
November 21, 2025Inspection0 violations
Inspection dates
11/21/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/21/2025 10:10AM to 11:45AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 11/14/2025 and 11/21/2025 regarding allegations in the area of: resident care and related services Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
November 21, 2025Complaint survey0 violations
Inspection dates
11/21/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/21/2025 10:10AM to 11:45AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 11/05/2025 regarding allegations in the area of: resident care and related services Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
October 6, 2025Inspection0 violations
Inspection dates
10/06/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/06/2025 11:00AM to 11:50AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 09/30/2025 regarding allegations in the area of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 58 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
September 3, 2025Complaint survey0 violations
Inspection dates
09/03/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/03/2025 8:18AM to 10:00AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/22/2025 regarding allegations in the area(s) of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 54 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
September 3, 2025Complaint survey0 violations
Inspection dates
09/03/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/03/2025 8:18AM to 9:15AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/22/2025 regarding allegations in the area(s) of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 54 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
September 3, 2025Complaint survey0 violations
Inspection dates
09/03/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/03/2025 8:18AM to 9:11AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/22/2025 regarding allegations in the area(s) of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 54 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
September 3, 2025Complaint survey0 violations
Inspection dates
09/03/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/03/2025 8:18AM to 9:13AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/22/2025 regarding allegations in the area(s) of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 54 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
August 21, 2025Inspection1 violation
Inspection dates
08/21/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/21/2025 7:43AM to 3:30PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported was received by VDSS Division of Licensing on 07/31/2025 and 08/13/2025 regarding allegations in the area of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 55 Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. However, violation(s) not related to the self-report but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-440-D
Based on resident record review and staff interview, the facility failed to ensure that the uniform assessment instrument (UAI) was completed as required by 22VAC30-110 for private pay individuals.
Evidence
  1. The record for resident 1 contains the following document: on 10/24/2024 resident 1 hit resident 2 in the face; no injuries occurred, on 04/28/2025 resident 1 was standing, a female resident passed by him and the female resident attempted to talk to resident 1 and resident 1 pushed the female resident, on 05/25/2025 resident 1 was walking through the hallways, attempted to push the resident next to him but did not make any contact with the resident, on 07/31/2025 resident 1 hit another resident in the right eye while seated at dining room lunch table, on 08/09/2025 resident 1 was attempting to hit other residents and on 08/13/2025 resident 1 was observed by staff hitting a female resident in a hallway.
  2. The UAI in the record for resident 1, reassessment date 08/19/2025, contains documentation that the resident is abusive/aggressive/disruptive weekly or more – wanders throughout facility at times & requires redirection, attempts to hit staff during ADL care & requires redirection; however, the UAI does not contain any documentation for this identified need of the resident attempting or actually having altercations with other residents.
  3. Staff person 1 agreed that the resident’s UAI should contain documentation about the resident having abusive/aggressive/disruptive behaviors toward other residents.
Plan of correction
Administrator/ Designee will ensure the UAI captures behaviors identified for each resident who displays behaviors. UAIs will be updated annually and as needed with any change in behaviors. Routine audit will be performed. Date of correction 8/21/25.
August 21, 2025Inspection6 violations
Inspection dates
08/21/2025
Areas reviewed
22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDINGS AND GROUND22VAC40-73 EMERGENCY PREPAREDNESS22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSARTICLE 1 – SUBJECTIVITY32.1 REPORTED BY PERSONS OTHER THAN PHYSICIANS63.2 GENERAL PROVISIONS63.2 PROTECTION OF ADULTS AND REPORTING63.2 LICENSURE AND REGISTRATION PROCEDURES63.2 FACILITIES AND PROGRAMS22VAC40-90 BACKGROUND CHECKS FOR ASSISTED LIVING FACILITIES22VAC40-90 THE SWORN STATEMENT OR AFFIRMATION22VAC40-90 THE CRIMINAL HISTORY RECORD REPORT22VAC40-80 THE LICENSE22VAC40-80 THE LICENSING PROCESS22VAC40-80 COMPLAINT INVESTIGATION22VAC40-80 SANCTIONS
Comments
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/22/2025 7:43AM to 3:30PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 55 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 11 Number of staff records reviewed: 3 Number of interviews conducted with staff: 4 Observations by licensing inspector: breakfast, morning medication administration, medication cart audit, noon-time meal An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-450-F
Based on resident record review, the facility failed to ensure individualized service plans (ISPs) shall be reviewed and updated at least once every 12 months and as needed for a significant change of a resident’s condition.
Evidence
  1. The record for resident 2 contains a signed physician’s order, 06/20/2025, to cleanse wound to left heel with wound cleanser, pat dry, apply hydrofera blue, ABD pad, wrap with rolled gauze 3 x weekly.
  2. Home health notes provided to the licensing inspector (LI) during the on-site inspection confirmed that the resident is still receiving wound care to her left heel.
  3. The ISP in the record for resident 2, dated 11/16/2024, does not contain documentation and has not been updated to reflect that the resident is receiving wound care three times weekly by home health for her left heel wound.
Plan of correction
Administrator/Designee will ensure ISP reflects appropriate documentation for any wounds being treated for residents in the facility. Routine audits will be performed to ISP to ensure compliance in documentation. Date of correction 8/21/25
22VAC40-73-680-D
Based on resident record review, the facility failed to ensure medications shall be administered in accordance with the physician’s or other prescriber’s instructions.
Evidence
  1. The record for resident 3 contained a signed physician’s order, dated 08/04/2025, for Moxifloxacin 0.5% eye drops instill 1 drop into right eye 4 times a day for 7 days for eye infection for a total of 28 doses.
  2. The resident’s August 2025 medication administration record (MAR) contains documentation that the start date for the eye drops was 08/05/2025 and the end date was 08/13/2025 and that the resident was administered 35 doses of the aforementioned eye drops when the resident should have only received 28 doses of the aforementioned eye drops.
Plan of correction
Administrator/Designee will ensure medications will be administered in accordance with physician order. Routine audits will be performed to ensure accurate start and stop dates on medication administration records. Date of correction 8/21/25
22VAC40-73-550-G
Based on staff record review, the facility failed to ensure that a review of resident rights and responsibilities was completed annually with all staff.
Evidence
  1. The record for staff person 2, hired on 03/21/2011, has documentation that the last annual review of resident rights and responsibilities for this employee was completed on 06/19/2024.
  2. The record for staff person 3, hired on 03/08/2022, has documentation that the last annual review of resident rights and responsibilities for this employee was completed on 07/31/2024.
Plan of correction
Administrator/Designee will ensure resident rights are reviewed annually and as needed with all staff members. Routine audits of employee files will be performed to ensure compliance. Date of Correction by 10/1/25
22VAC40-73-870-A
Based on observations during a tour of the facility, the facility failed to ensure the interior of all buildings shall be maintained in good repair and kept clean.
Evidence
  1. During on-site inspection on 08/21/2025, two licensing inspectors (LIs) noted that an air vent in the ceiling of the resident dining room across from the nurses’ station, an air vent in the ceiling near the lobby, a square air vent in the ceiling in the hallway by the lobby, and an air vent in the ceiling by the resident dining room near the entrance of the facility’s kitchen were noted to contain dust and areas of a dark substance.
Plan of correction
Administrator/Designee/Maintenance will ensure the air vents are kept clean throughout the facility. Routine maintenance rounds will be performed to ensure the interior of the building is kept clean and free of clutter and/or dust. Date of Correction 9/19/25
22VAC40-73-640-A
Based on observation during medication cart audit and facility plan review, the facility failed to ensure to implement its medication management plan in regard to methods to ensure accurate counts of all controlled substances whenever assigned medication administration staff changes.
Evidence
  1. The facility’s medication management plan states that a narcotic log is completed by off-going and on-coming RMAs/LPN and a signature is required by both RMAs/LPN per shift.
  2. Staff person 2 was the registered medication aide (RMA) administering medications during the morning of the on-site inspection. At approximately 7:55AM during on-site inspection, the licensing inspector (LI) noted that staff person 2 had already signed the narc count sheet for 08/21/2025 as the outgoing 7AM-3PM RMA for medication cart C and at approximately 7:57AM staff person 2 had already signed the narc sheet for 08/21/2025 as the outgoing 7AM-3PM RMA for medication cart B.
  3. Interview with staff person 5 confirmed that staff should not sign as the outgoing medication staff person until they have counted all the narcotics with the oncoming medication staff person and confirmed an accurate count of all narcotics.
Plan of correction
Education provided to RMA on following the medication management plan of signing the narcotic sheet at the end of shift. Routine audits to narcotic sign in/out log by Administrator/Designee. Date of correction 8/21/25
22VAC40-90-40-B
Based on staff record review and staff interview, the facility failed to ensure that a criminal history record report was obtained on or prior to the 30th day of employment for each employee.
Evidence
  1. The record for staff person 4, hired on 03/05/2025, has a criminal history record report dated 04/15/2025 with a status of “Researching”. In an interview during the on-site inspection with the licensing inspector (LI) and staff person 6, staff person 6 expressed that a completed criminal history record report for staff person 4 was not obtained.
Plan of correction
Administrator/Designee will ensure background checks are completed and placed in the employee's file on or prior to 30th day of employment. Routine audits of employee files will be performed to ensure compliance. Date of Correction-10/1/25, HR submitted a duplicate background check request on 8/21/25 to receive a copy of criminal record check for the employee.
August 21, 2025Complaint survey1 violation
Inspection dates
08/21/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/21/2025 8:45AM to 3:30PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/21/2025 regarding allegations in the area of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 55 Number of resident records reviewed: 0 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 5 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegations of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-460-G
Based on staff interviews and observations, the facility failed to ensure that care and services to each resident were provided by staff who are able to communicate with the resident in a language the resident understands to ensure an accurate exchange of information.
Evidence
  1. While conducting an on-site inspection on 08/21/2025, one licensing inspector (LI) received a complaint regarding some staff who work in the facility are not able to communicate with residents in a way that ensures the needs of the residents are being met.
  2. At approximately 11:30AM on the day of on-site inspection, one LI went to the facility dining room to observe resident 1 during the lunch meal. After being unable to find resident 1 in the dining room, the LI asked staff person 1 where resident 1 could be located. Staff person 1 stated that resident 1 was currently not in the dining room and stated that staff person 2 had resident 1 on their assignment for the day. The LI then approached staff person 2, who is listed on the facility employee schedule as an aide, and asked what room resident 1 resides in. Staff person 2 did not respond/reply to the question so the LI repeated the question to staff person 2. Staff person 2 looked at the LI but for a second time did not respond/reply to the question.
  3. In interviews conducted by two LIs, several staff reported that staff person 2 does not speak English very well and uses a phone translation app to be able to communicate.
  4. Two LIs requested to interview staff person 2 on 08/21/2025 at 1:25PM in the presence of staff persons 4 and 5. Staff person 2 was noted to enter the room, take out their phone and pulled a translation app up on their phone. Both LIs introduced themselves and explained that they had a few questions to ask staff person 2. Staff person 2 was asked how long they have worked in the facility and after looking at their phone, staff person 2 held up 2 fingers. One LI then asked staff person 2 if a resident stated “I do not feel well, my chest hurts, please help me”, what would you do? Staff person 2 proceeded to look at their phone but did not respond/reply to the question. The one LI then asked, “I’m scared” and “I am hungry” and asked staff person 2 what they would do if a resident made these statements. Staff person 2 looked again at their phone and then stated “No Comprende”.
  5. During the interview with staff person 2 in the presence of staff persons 4 and 5, the LI’s also questioned staff person 2’s ability to read and comprehend a resident’s Individualized Service Plan (ISP). The current ISP for resident 1 was handed to staff person 2 and one LI asked staff person 2 if they knew what this was and if they could read the information on the ISP. Staff person 2 looked at the document provided to them but did not respond/reply as to what it was or what information was contained in the document.
Plan of correction
Violation 22VAC40-73-460-G Administrator/Designee will ensure current staff and future new hires are able to communicate and meet english communication standards that residents can understand. Any current employee who is not able to effectively communicate with the residents preferred language will be offered reassignment duties in non direct patient care roles. These staff will be replaced with trained staff that are proficient in the residents preferred language in order to meet the regulatory requirement of staffing ratios. All staff providing direct care will now be required to demonstrate language proficiency by understanding and documenting resident care needs and being able to communicate effectively with supervisors, residents, and emergency services. Date of correction will be February 1st 2026
August 21, 2025Complaint survey0 violations
Inspection dates
08/21/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/21/2025 7:43AM to 3:30PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 08/11/2025 regarding allegations in the area of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 55 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
August 21, 2025Complaint survey0 violations
Inspection dates
08/21/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/21/2025 7:43AM to 3:30PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 07/08/2025 regarding allegations in the area of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 55 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
August 21, 2025Inspection0 violations
Inspection dates
08/21/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/21/2025 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 04/24/2025 and 07/16/2025 regarding allegations in the area of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 55 Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
May 15, 2025Inspection0 violations
Inspection dates
05/15/2025
Areas reviewed
22VAC40-73 PERSONNEL
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 05/15/2025 11:20AM to 12:20PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 56 Number of resident records reviewed: 0 Number of staff records reviewed: 14 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
May 15, 2025Inspection0 violations
Inspection dates
05/15/2025
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 05/15/2025 11:20AM to 12:20PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 56 Number of resident records reviewed: 0 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
May 15, 2025Inspection0 violations
Inspection dates
05/15/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 05/15/2025 11:20AM to 12:20PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 56 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: noon-time meal An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
January 8, 2025Inspection3 violations
Inspection dates
01/08/2025
Areas reviewed
22VAC40-73 PERSONNEL
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/08/2025 9:10AM to 2:15PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 52 Number of resident records reviewed: 0 Number of staff records reviewed: 20 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.stokes@dss.virginia.gov
Violations
22VAC40-73-200-E
Based on staff record review, review of the facility employee schedule and staff interviews, the facility failed to develop and implement a written plan for supervision of direct care staff who have not yet met the requirements for training/qualifications for direct care staff.
Evidence
  1. The records for staff persons 3, 4, 5, 6, 7, 8, 9, 11, 12, 13, 14, 15, 16, 17, 19 and 20 do not have documentation that they have completed a department approved 40-hour direct care training program provided by a registered nurse or licensed practical nurse. The facility daily assignment logs from 12/01/2024 through 01/08/2025 has documentation of these employees working independently in a direct care staff capacity.
  2. In an interview with 2 licensing inspectors (LI’s) and staff person 1, staff person 1 confirmed that these individuals are working without supervision as direct care aides. Staff person 1 also expressed that the facility did not have a written plan for supervision of direct care staff who have not yet met the requirements for training/qualifications for direct care staff.
Plan of correction
Administrator/Designee has developed and implemented a written plan for supervision of direct care staff who have not yet met the requirements. This plan identifies staff pending training completion, supervisory structure, responsibilities and guidelines, staff training and development, monitoring, and evaluation, documentation and conclusion. Once the required 40-hour direct care training is completed, the direct care staff member will be capable of handling the responsibilities of their position.
22VAC40-73-200-C
Based on staff record review and staff interviews, the facility failed to ensure that employees working as direct care staff in the facility successfully completed a department approved 40-hour direct care staff training program provided by a registered nurse or a licensed practical nurse within the first two months of employment.
Evidence
  1. During on-site inspection conducted on 01/08/2025, 2 licensing inspectors (LI’s) noted documentation of a training conducted by staff person 1 in the records for staff persons 3, 4, 5, 7, 8, 10, 12, 13, 14, 15 and 17. The certificates have documentation that the employees “Has successfully completed the 40-hour training approved by the Virginia Department of Social Services” and “The curriculum is based on section 22VAC40-73-200-C”. During an interview with 2 LI’s and staff person 1, staff person 1 informed the 2 LI’s that they had not used the department approved training.
  2. During on-site inspection conducted on 01/08/2025, 2 LIs noted documentation of a training conducted by staff person 2 in the records for staff persons 6, 11, 16, 19 and 20. The certificates have documentation that the employees “Has successfully completed the 40-hour training approved by the Virginia Department of Social Services” and “The curriculum is based on section 22VAC40-73-200-C”. During an interview with 2 LI’s and staff person 1, staff person 1 was unable to produce any documentation of curriculum approved training for these staff persons used by staff person 2.
  3. During on-site inspection conducted on 01/08/2025, 2 LIs noted documentation of a training conducted by staff person 21 in the record for staff person 9. The certificates have documentation that the employees “Has successfully completed the 40-hour training approved by the Virginia Department of Social Services” and “The curriculum is based on section 22VAC40-73-200-C”. During an interview with 2 LI’s and staff person 21 on 12/05/2024, staff person 21 expressed that they had not conducted training at any of the facilities.
Plan of correction
Administrator/Designee will ensure Direct Care Staff complete the 40-hour Assisted Living Facility Direct Care Staff Training. The training will be provided by a registered nurse (RN) or licensed practical nurse (LPN) in the community setting, if/when the Runk and Pratt School of Instruction training courses are completed by registered nurses or licensed practical nurses. This ensures that the training is conducted by a qualified licensed healthcare professional.
22VAC40-73-150-C
Based on review of staff records, facility documentation and interviews with staff, the facility administrator failed to be responsible for the general administration and management of the facility and oversee day to day operations of the facility regarding training and supervision of staff.
Evidence
  1. During on-site inspection conducted on 01/08/2025, staff persons 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 19 and 20 hired during staff person 1’s time as the facility administrator were noted to be on the facility daily assignment sheets working as direct care staff. In an interview conducted on 01/08/2025 with 2 licensing inspectors (LI’s) and staff person 1, staff person 1 confirmed that the direct care training did not follow the department approved curriculum as the curriculum was not available in the facility but that they used a check-off sheet. When asked to see the check-off sheets, staff person 1 was unable to provide check-off sheets for these staff persons.
  2. During on-site inspection on 01/08/2025, 17 employees hired between 07/20/2021 and 11/13/2024 who have not yet met required training as outlined in standard 22VAC40-73-200-C-1 through 7 were noted to be on the facility daily assignment sheets working independently as direct care staff. Staff person 1 confirmed that the facility does not have a written plan of supervision for these employees until their training is completed.
Plan of correction
Administrator will ensure all direct care staff follow the 40-Hour Direct Care Staff Curriculum completed by RN or LPN. Administrator will ensure staff are not reflected on the daily assignment sheet or assigned to work independently until training is completed. The following Direct Care Staff completed the 40-hour Direct Care Course at Runk and Pratt School of Instruction. Staff person # 6 on 1/17/25, #9 on 1/17/25, # 11 on 1/17/25, #16 on 1/17/25. The following staff will complete the 40-hour Direct Care Course Curriculum by Runk and Pratt School of Instruction by May 15, 2025 Persons #3, #4,# 5, #7, #12, #13, #14, #17, #19, # 20, Staff Person #8 Terminated on 1/31/25, Staff Person #10 Terminated on 10/24/24 Staff Person #15 Terminated on 2/11/25
January 8, 2025Inspection4 violations
Inspection dates
01/08/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS22VAC40-90 BACKGROUND CHECKS FOR ASSISTED LIVING FACILITIES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/08/2025 9:10AM to 2:15PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 52 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 7 Number of staff records reviewed: 4 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 3 Observations by licensing inspector: noon-time meal An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at (540) 589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-1180-B
Based on observation during a walk through of the building, the facility failed to ensure when there are indications that ordinary materials or objects may be harmful to a resident, these materials or objects shall be inaccessible to the resident except under staff supervision.
Evidence
  1. At approximately 9:17AM, it was noted by the licensing inspector (LI) that the door to room B7 was unlocked and unattended. Inside of the room were two operable power tools and a green and black case on the floor that contained nails, screws and multiple miscellaneous small items/objects. This was also observed by staff person 6.
Plan of correction
Upon findings, the door was locked by the administrator and the outside contractor conducting work within the building was made aware and standard related to this violation.
22VAC40-73-680-E
Based on resident record review and staff interview, the facility failed to ensure medical procedures or treatments ordered by a physician or other prescriber shall be provided according to his instructions and documented and the documentation shall be maintained in the resident’s record.
Evidence
  1. The record for resident 3 contains a signed physician’s order, dated 03/15/2024, for Entresto 24MG-26MG tablet take one by mouth two times a day for congestive heart failure and to hold the medication if the resident’s systolic blood pressure is less than 100.
  2. The October 2024, November 2024, December 2024, and January 2025 medication administration records (MARs) for resident 3 contain multiple dates each month that the resident’s blood pressure reading is not documented.
  3. Interview with staff person 6 on 01/08/2025 revealed that there is no other documentation of blood pressure readings for the resident except what is documented on the aforementioned MARs for the resident.
Plan of correction
The new EMAR system has been updated. To ensure accuracy the medication aide/nurse must enter the blood pressure documentation in the EMAR system before the EMAR system will allow the medication aide to sign off the medication. Inservice was conducted with medication aides on documentation of blood pressure parameters and following the physician orders.
22VAC40-73-610-D
Based on observation during the noon-time meal, facility documentation and staff interviews, the facility failed to ensure when a diet is prescribed for a resident by his physician or other prescriber, it shall be prepared and served according to the physician’s or other prescriber’s orders.
Evidence
  1. The special diet list posted in the kitchen, dated 12/12/2024, indicates that residents 2, 3, 6 and 7 are prescribed a no concentrated sweets diet. Interview with staff person 6 confirmed this posting is accurate as of on-site inspection on 01/08/2025.
  2. During the noon-time meal on 01/08/2025, it was observed by two licensing inspectors (LIs) that chocolate chip cookies were served as dessert. Interview with staff person 2 confirmed all residents were served a chocolate chip cookie for dessert during lunch. Staff person 2 showed the container the chocolate chip cookies were from which indicated each cookie contains 26 grams of total carbohydrates, 16 grams of total sugars and includes 15 grams of added sugars.
  3. Interview with staff person 2 revealed that she is not aware of how to prepare a concentrated sweets diet.
Plan of correction
Inservice conducted with kitchen staff related to NCS diet and serving alternatives. Meals and snacks - staff will ensure when a diet is prescribed for a resident it shall be prepared and served according to physicians orders.
22VAC40-73-610-E
Based on staff interview and facility material review, the facility failed to ensure a copy of a diet manual containing acceptable practices and standards for nutrition shall be kept current and readily available to personnel responsible for food preparation.
Evidence
  1. Residents 2, 3, 6 and 7 are to be served a no concentrated sweets diet.
  2. The two licensing inspectors (LIs) requested to review the facility’s diet manual that is available to the staff responsible for food preparation. The manuals that were provided to the LIs by staff persons 2 and 6 did not contain any information about how staff are to prepare a no concentrated sweets diet. Interview with staff person 6 confirmed this is accurate.
Plan of correction
The diet manual has been updated with US Food Standards of Professional Practice/Diet Guide which includes NCS diet with practices and standards of nutrition for food preparations.
January 8, 2025Inspection0 violations
Inspection dates
01/08/2025
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/08/2025 9:10AM to 2:15PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Self-reported incidents were received by VDSS Division of Licensing on 11/11/2024, 12/11/2024, 12/22/2024 and 12/31/2024 regarding allegations in the area of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 52 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-reports of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at (540) 589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
October 29, 2024Inspection1 violation
Inspection dates
10/29/2024, 01/08/2025
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/29/2024 1:45PM to 2:35PM and 01/08/2025 9:10AM to 2:15PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 10/25/2024 regarding allegations in the areas of: personnel & resident care and related services Number of residents present at the facility at the beginning of the inspection: 52 Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at (540) 589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-460-G
Based on staff interviews, the facility failed to ensure that care and services to each resident were provided by staff who are able to communicate with the resident in a language the resident understands to ensure an accurate exchange of information.
Evidence
  1. The licensing inspector (LI) received a self-reported incident via email on 10/25/2024 from staff person 1 that contained the following information: on 10/24/2024 at 9:32PM staff person 3 contacted staff person 1 due to resident 1 becoming combative with staff person 2. During this incident, resident 1 scratched staff person 2 and staff person 2 admitted to staff person 3 that she purposely scratched resident 1 back and that resident 1 and staff person 2 started pulling on each other and the resident ended up on the floor. Staff person 3 then saw blood on resident 1’s fingers (the resident had scratches on his fingers on his right hand) and staff person 2 thought it was funny and stated, “that’s why I have skin on my nails”. A written statement by staff person 3 stated that the resident also had two scratches on the top of his head. Staff person 1 contacted staff person 2 at 11:48PM on 10/24/2024 and terminated her employment.
  2. On 11/06/2024, the LI attempted to speak with staff person 2 via phone regarding the incident; however, staff person 2 could not understand what the LI was saying and hung up on the LI. Then the staff person sent two text messages to the LI that stated, “You can write to me in Spanish” and “I don’t know English, please explain it to me via text message”.
  3. Interview with staff person 1 on 01/08/2025 revealed that when staff person 2 was employed at the facility the staff person would not have been able to read individualized service plans (ISPs) or other documentation pertinent to be able to provide care and services to residents and that staff person 2 used an app on her phone that translates written English to Spanish. Staff person 1 also stated that when she provided aggressive behavior training to staff person 2 on 08/30/2024, staff person 3 translated the training in Spanish to staff person 2 due to staff person 2 not being able to understand English.
Plan of correction
The facility will ensure the proper methods of communication are in place.
October 22, 2024Inspection1 violation
Inspection dates
10/22/2024
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/22/2024 8:56AM to 9:35AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 10/12/2024 regarding allegations in the areas of: resident care and related services & additional requirements for facilities that care for adults with serious cognitive impairments Number of residents present at the facility at the beginning of the inspection: 56 Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: communal shower room on C hall An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-1180-B
Based on resident record review and staff interviews, the facility failed to ensure when there are indications that ordinary materials or objects may be harmful to a resident, these materials or objects shall be inaccessible to the resident except under staff supervision.
Evidence
  1. The record for resident 1 contains documentation that the resident has a serious cognitive impairment due to a primary psychiatric diagnosis of dementia and is unable to recognize danger or protect his/her own safety and welfare and therefore resides in a safe, secure unit. The uniform assessment instrument (UAI) for the resident, dated 02/23/2024, indicates the resident is disoriented – some spheres, some of the time to time and situation.
  2. The licensing inspector (LI) received an incident report via email from staff person 1 on 10/12/2024 that on 10/11/2024 at 8:59PM resident 1 approached staff person 2 that he had cut himself on his left wrist with a razor. The resident told staff person 2 he went into the bathroom where he obtained a razor and he did this because he misses his mother. Upon searching the resident’s room, staff person 2 found a twin blade razor in the resident’s trashcan and an abrasion was observed by staff person 2 on the resident’s left wrist. Resident 1 then proceeded to request 911 services because he was suicidal and 911 was called by staff person 2. Resident 1 was transported to the emergency room for further evaluation. Interview with staff person 1 on 10/22/2024 revealed to the LI that the razor the resident obtained is the brand of razor that is used by the facility staff for residents.
  3. The incident report indicated that maintenance was notified of the bathroom door hinges being loose at the time resident 1 entered the bathroom. Interview with staff person 3 on 10/22/2024 confirmed to the LI that the doorknob could be locked to the bathroom on C hall; however, the door hinges were loose and that when the door was pulled shut, the door would not catch therefore an individual could still get into the bathroom.
Plan of correction
Maintenance installed a lock on the cabinet in the bathroom. Razors are now being stored behind two locks.
October 7, 2024Inspection16 violations
Inspection dates
10/07/2024, 10/08/2024
Areas reviewed
22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDINGS AND GROUNDS22VAC40-73 EMERGENCY PREPAREDNESS22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSARTICLE 1 – SUBJECTIVITY32.1 REPORTED BY PERSONS OTHER THAN PHYSICIANS63.2 GENERAL PROVISIONS63.2 PROTECTION OF ADULTS AND REPORTING63.2 LICENSURE AND REGISTRATION PROCEDURES63.2 FACILITIES AND PROGRAMS22VAC40-90 BACKGROUND CHECKS FOR ASSISTED LIVING FACILITIES22VAC40-90 THE SWORN STATEMENT OR AFFIRMATION22VAC40-90 THE CRIMINAL HISTORY RECORD REPORT22VAC40-80 THE LICENSE22VAC40-80 THE LICENSING PROCESS22VAC40-80 COMPLAINT INVESTIGATION22VAC40-80 SANCTIONS
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/07/2024 7:30AM to 3:15PM & 10/08/2024 8:45AM to 11:00AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 57 Number of resident records reviewed: 8 Number of staff records reviewed: 6 Number of interviews conducted with residents/family: 2 Number of interviews conducted with staff: 6 Observations: breakfast, morning medication administration, medication cart audits, and noon-time meal Additional Comments/Discussion: To ensure the facility has a thorough understanding of the standards, the licensing inspector had a discussion with the administrator regarding standards 22VAC40-73-70-B, 22VAC40-73-70-C, 22VAC40-73-130-A, 22VAC40-73-325-C, 22VAC40-73-460-G and 22VAC40-73-640-A (regarding the facility’s medication management plan). The licensee, regional director and an administrator from a sister facility were also present for the preliminary exit interview. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-70-C
Based on resident record review and documentation review, the facility failed to submit a written report of each incident specified in 22VAC40-73-70-A to the regional licensing office within seven days from the date of the incident that included all required information.
Evidence
  1. Staff person 1 emailed the licensing inspector (LI) on 08/09/2024 at 10:28AM that resident 7 was observed laying on the floor in her bedroom on 08/09/2024 at 5:18AM, initially denied pain and was assisted x 2 to standing position and into her recliner. After sitting in her recliner, the resident verbally complained of right hip pain and right shoulder pain and was unable to move her right arm when asked if she could lift it. EMS was contacted to transport to emergency department for further evaluation.
  2. The LI did not receive any follow-up information regarding the resident’s visit to the emergency department.
Plan of correction
Administrator or designee will send inspector any new significant information when information becomes available or resolution of the incident after submission of report.
22VAC40-73-325-C
Based on resident record review and staff interview, the facility failed to ensure should a resident who meets the criteria for assisted living care fall, the facility must show documentation of an analysis of the circumstances of the fall and interventions that were initiated to prevent or reduce the risk of subsequent falls.
Evidence
  1. The uniform assessment instrument (UAI) for resident 3, dated 08/24/2024, and the UAI for resident 4, dated 02/02/2024, both indicate that the residents are assisted living level of care.
  2. The record for resident 3 contains documentation that the resident had a fall on 09/04/2024 and the record for resident 4 contains documentation that the resident had a fall on 07/17/2024 and 07/19/2024.
  3. The records for residents 3 and 4 do not contain documentation of an analysis of the circumstances of the falls and interventions that were initiated to prevent or reduce the risk of subsequent falls.
Plan of correction
After each fall, the facility will show documentation of an analysis of the circumstances of the fall and interventions that initiate to prevent and/or reduce risk of subsequent falls.
22VAC40-73-1130-C
Based on staff assignment sheets, when more than 40 residents are present, at least four direct care staff members plus at least one more direct care staff member for every additional 10 residents, or portion thereof, shall be awake and on duty at all times during night hours in each special care unit and shall be responsible for the care and supervision of the residents.
Evidence
  1. The facility’s census on 09/30/2024, 10/01/2024, 10/05/2024, and 10/06/2024 was 57 indicating the facility should have at least 6 direct care staff members on duty; however, staff assignment sheets provided by staff person 1 contain documentation that during the night hours (10:45PM to 7:15AM) on the aforementioned dates there were only 5 direct care staff members on duty. Interview with staff person 1 confirmed that this is accurate.
Plan of correction
Facility Administrator or designee will ensure that during the night shift hours, when more than 40 residents are present, at least 4 direct care members plus at least one more direct care staff for every additional 10 residents.
22VAC40-73-250-C
Based on staff record review, the facility failed to ensure verification that the staff person has received a copy of his current job description was maintained on staff and included in the staff record.
Evidence
  1. The record for staff person 3, date of hire 05/28/2024, does not contain verification that the staff person received a copy of their current job description.
  2. The record for staff person 4, date of hire 05/17/2024, does not contain documentation of the staff person’s job description or verification that the staff person received a copy of their current job description.
Plan of correction
Administrator and designated staff member will ensure all new hires receive a copy of their job description and administrator/administrative assistant will use the chart matrix system to audit employee files to ensure accuracy.
22VAC40-73-120-A
Based on staff record review and staff interview, the facility failed to ensure the orientation and training required in 22VAC40-73-120-B and 22VAC40-73-120-C shall occur within the first seven working days of employment.
Evidence
  1. Interview with staff person 7 revealed that she started working at the facility on 09/04/2024.
  2. The record for staff person 7 does not contain documentation that she completed the required seven-day orientation training.
Plan of correction
The administrator will ensure that all initial training and orientation will occur within the first seven days of employment.
22VAC40-73-680-D
Based on observation of morning medication administration, resident record review and staff interviews, the facility failed to ensure medications shall be administered in accordance with the physician’s or other prescriber’s instructions.
Evidence
  1. The record for resident 2 contains a signed physician’s order, dated 09/03/2024, for sertraline hcl 100MG tab – take two tablets (200MG) by mouth 30 minutes after breakfast for depression. During observation of morning medication administration on 10/07/2024, at approximately 7:38AM it was observed by the licensing inspector (LI) that resident 2 had just come out of the dining room from eating breakfast and staff person 2 administered the resident’s morning medications which included sertraline hcl. Interview with staff person 2 confirmed that this was accurate.
  2. The September 2024 medication administration record (MAR) for resident 2 contains documentation for olanzapine 10MG take two tablets (20MG) by mouth every day for mood at 8:00AM; however, it was discontinued on the MAR on 09/21/2024 and the resident started receiving it at 8:00PM on 09/22/2024. Interview with staff person 1 revealed that the aforementioned medication should still be administered to the resident at 8:00AM as there was an issue with the medication information that was transferred to the EMAR in September due to the facility changing to a new EMAR system.
  3. The record for resident 6 contains a physician’s order for tab-a-vite take one tablet by mouth daily, dated 08/29/2024. The August 2024 and September 2024 MARs contain documentation that the resident was administered this medication on 08/31/2024 and 09/01/2024; however, the September 2024 MAR indicates that the medication was discontinued on 09/01/2024. Staff person 1 was unable to provide a discontinue order for this medication. The record for resident 6 contains a physician’s order for budesonide-formoterol fumarate 80-4.5 MCG/ACT inhalation aerosol (Symbicot), dated 08/29/2024, inhale 2 puffs into the lungs two times daily and folic acid take one tablet by mouth daily, dated 08/29/2024. The August, September, and October 2024 MARs do not contain the two aforementioned medications. Staff person 1 was unable to provide discontinued orders for these medications.
Plan of correction
1) 10/9/24-inservice conducted with medication Aides on following physician's orders. 2) 10/07/24-order clarification completed with physician and pharmacy. Correction was made in the new E-MAR system. 3) 10/08/2024- Physician contacted-Order clarification completed. A discontinued order was obtained.
22VAC40-73-250-D
Based on staff record review and staff interview, the facility failed to ensure each staff person on or within seven days prior to the first day of work at the facility shall submit the results of a risk assessment, documenting the absence of tuberculosis (TB).
Evidence
  1. Interview with staff person 7 revealed that she started working at the facility on 09/04/2024.
  2. The record for staff person 7 does not contain the results of a risk assessment documenting the absence of TB.
Plan of correction
When hiring or transferring current employees administrator/designee will ensure employees beginning their new position will have a negative TB test provided prior to start date.
22VAC40-90-40-F
Based on staff record review and staff interview, the facility failed to ensure a criminal history record report issued by the State Police shall not be accepted by the facility if the report is dated more than 90 days prior to the date of employment.
Evidence
  1. Interview with staff person 7 revealed that she was hired on 09/04/2024.The criminal history record report issued by the State Police in the record for staff person 7 is dated 05/09/2024.
  2. Interview with staff person 8 revealed that the facility did not obtain a new criminal history record report for staff person 7 when she moved from a sister facility.
Plan of correction
Ensure Human Resource obtains criminal background on or before start of employment.
22VAC40-80-120-E-2
Based on observation, the facility failed to ensure the findings of the most recent inspection of the facility was posted on the premises.
Evidence
  1. The most recent inspection completed at the facility was on 02/29/2024; however, during the walkthrough of the facility, it was noted by the licensing inspector that the inspection posted was from 08/29/2023.
Plan of correction
The inspection report dated 8/29/23 was removed and the inspection report dated 10/8/24 was posted.
22VAC40-73-680-E
Based on resident record review and staff interview, the facility failed to ensure medical procedures or treatments ordered by a physician or other prescriber shall be provided according to his instructions and documented and the documentation shall be maintained in the resident’s record.
Evidence
  1. The record for resident 3 contains a signed physician’s order, dated 09/06/2024, to record the resident’s blood sugar twice a day on Monday, Wednesday, and Friday for DM monitoring.
  2. The September 2024 medication administration record (MAR) for resident 3 indicates that the resident’s blood sugar is checked at 8:00AM and 5:00PM every Monday, Wednesday, and Friday. The September 2024 MAR indicates that the resident’s blood sugar was checked two times daily on Monday, Wednesday, and Friday during the month of September 2024; however, on 09/06/2024, 09/09/2024, 09/11/2024, 09/13/2024, 09/16/2024 and 09/16/2024 the resident’s blood sugar was only documented at 8:00AM. On 09/18/2024 and 09/20/2024 the resident’s blood sugar was not documented for either 8:00AM or 5:00PM and on 09/23/2024 the resident’s blood sugar was only documented for 5:00PM.
  3. Interview with staff person 1 on 10/08/2024 revealed that there is no other documentation of the resident’s blood sugar.
Plan of correction
10/10/24 - The new EMAR software system has been updated. To ensure accuracy the medication aide must enter a glucose reading in the EMAR before signing the EMAR. Inservice was conducted with Medication Aides on documentation.
22VAC40-73-610-D
Based on observation, resident record review and staff interviews, the facility failed to ensure when a diet is prescribed for a resident by his physician or other prescriber, it shall be prepared and served according to the physician’s or other prescriber’s orders.
Evidence
  1. The record for resident 4 contains a signed physician’s order, dated 08/16/2024, for a mechanical soft, ground meats diet.
  2. The record for resident 8 contains a signed physician’s order, dated 10/07/2022, for a mechanical soft diet.
  3. The special diet posting listed in the facility’s kitchen contains documentation that resident 4 is to be served a mechanical soft/ground meat diet and that resident 8 is to be served a mechanical soft, may have bread diet.
  4. During observation during the noon-time meal on 10/07/2024, residents 4 and 8 were served ham that was noted by the licensing inspector to not be mechanical soft/ground meat for resident 4 and not mechanical soft for resident 8 and was noted to be a cubed shape.
Plan of correction
Any diet that is prescribed by a physician will be prepared and served according to physician's orders. Inservice conducted with kitchen manager and staff on diets and following physician's orders.
22VAC40-73-290-B
Based on observation, the facility failed to implement its procedure for posting the name of the current on-site person in charge, as provided for in this chapter, in a place in the facility that is conspicuous to the residents and the public.
Evidence
  1. At approximately 7:55AM on 10/07/2024 and 8:45AM on 10/08/2024, the “supervisor in charge” posting located near the front door in the lobby that is used by the facility for posting the name of the current on-site person in charge, did not contain the name of the current on-site person in charge for the current shift.
Plan of correction
10/8/24 date of inspection - on this date the "supervisor in charge" was updated and posted in the front lobby area. Administrator/concierge will update daily.
22VAC40-73-450-E
Based on resident record review, the facility failed to ensure the individualized service plan (ISP) shall be signed and dated by the licensee, administrator, or his designee, (i.e., the person who has developed the plan).
Evidence
  1. The ISP in the record for resident 3, dated 08/24/2024, is not signed and dated by the licensee, administrator, or his designee (i.e., the person who developed the plan).
Plan of correction
Administrator and designated staff member will review all individualized service plans to make sure all are signed.
22VAC40-90-40-B
Based on staff record review, the facility failed to ensure the criminal history record report shall be obtained on or prior to the 30th day of employment for each employee.
Evidence
  1. The record for staff person 5, date of hire 12/20/2023, contained two criminal history record reports, dated 12/23/2023. One criminal history record report stated that a transaction is being processed and the other stated no identifiable records; however, there was no documentation of which criminal history record report was received back first on 12/23/2023. During on-site inspection on 10/07/2024, an additional criminal history record report was submitted for staff person 5 and a statement of “researching” was documented on the criminal history record report that was received back by the facility.
  2. The record for staff person 6, date of hire 11/28/2023, contained a criminal history record report dated 10/07/2024.
Plan of correction
Ensure Human Resource obtains Criminal background history report on or prior to the 30th day of employment for each employee.
22VAC40-90-30-B
Based on staff record review and staff interview, the facility failed to ensure the sworn statement or affirmation shall be completed for all applicants for employment.
Evidence
  1. Interview with staff person 7 revealed that she was hired on 09/04/2024. The record for staff person 7 does not contain a sworn statement or affirmation.
  2. Interview with staff person 8 revealed that the facility did not obtain a new sworn statement or affirmation for staff person 7 when she moved from a sister facility.
Plan of correction
Upon transferring employees Administrator/designee will ensure that a sworn disclosure statement form has been completed.
22VAC40-73-270-1
Based on staff record review and staff interview, the facility failed to ensure staff in assisted living facilities that accept, or have in care, residents who are or who may be aggressive or restrained receive training that shall include, at a minimum, information, demonstration, and practice experience in self-protection and in the prevention and de-escalation of aggressive behavior.
Evidence
  1. Staff person 3 was hired on 05/28/2024. Interview with staff person 1 revealed that the aggressive behavior training that staff person 3 received on 05/29/2024 did not include a demonstration component.
Plan of correction
The administrator will ensure that all initial hires receive the demonstration component of aggressive training within the first seven days of employment.
October 7, 2024Inspection1 violation
Inspection dates
10/07/2024, 10/08/2024
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/07/2024 7:30AM to 3:15PM & 10/08/2024 8:45AM to 11:00AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 09/11/2024 regarding allegations in the areas of: personnel and resident care & related services. Number of residents present at the facility at the beginning of the inspection: 57 Number of resident records reviewed: 0 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Additional Comments/Discussion: To ensure the facility has a thorough understanding of the standards, the licensing inspector had a discussion with the administrator regarding standard 22VAC40-73-70-B and 22VAC40-73-70-C. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. However, violation(s) not related to the self-report but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-70-B
Based on documentation review, the facility failed to ensure a report to the regional licensing office within 24 hours of any major incident that has negatively affected or that threatens the life, health, safety, or welfare of any resident contained the name or names of the resident or residents involved in the incident.
Evidence
  1. The licensing inspector (LI) received an email from staff person 1 on 09/11/2024 at 4:18PM that an allegation of staff person 2 being verbally abusive to a resident at the facility on 09/11/2024 had been brought to their attention.
  2. The email received from staff person 1 did not include the name of the resident that was involved in this incident. Interview with staff person 1 on 10/07/2024 revealed that resident 1 was the resident involved in this incident.
Plan of correction
All future reports shall include all details about the reporting of incidents as listed in 22VAC40-73-70. Administrator will refer to this standard in reporting all details to the licensed inspector.
February 29, 2024Complaint survey1 violation
Inspection dates
02/29/2024
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/29/2024 8:30AM until 10:15AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 02/21/2024 regarding allegations in the area of: resident care and related services An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the allegations, area(s) of non-compliance with standard(s) or law were: resident care and related services A violation notice was issued; any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-680-M
Based on resident record review and staff interview, the facility failed to ensure that medications ordered for PRN administration shall be available, properly labeled for the specific resident, and properly stored at the facility.
Evidence
  1. The record for resident 1 contained a physician’s order, dated 01/08/2024, for morphine 0.25ML (5MG) as needed every 3 hours for shortness of breath/pain. A bottle of morphine containing 15ML of morphine was delivered to the facility on 01/08/2024 for resident 1.
  2. The record for resident 1 contained a physician’s order, dated 02/17/2024, to discontinue the previous morphine order and to start morphine 1ML (20MG) as needed every 15 minutes for end-of-life care and morphine 0.75ML as needed every 3 hours for end-of-life care.
  3. The controlled drug record for resident 1’s prescribed morphine indicates that the resident received morphine from their prescribed bottle of morphine that was delivered to the facility on 01/08/2024 from 02/15/2024 at 11:40AM through 02/17/2024 at 4:00PM.
  4. When the last dose was used from resident 1’s prescribed bottle of morphine, staff person 1 then used resident 2’s prescribed bottle of morphine and administered 27 doses of this morphine to resident 1 on 02/17/2024 because there was no additional morphine available in the facility for resident 1.
  5. Phone interview with staff person 1 on 03/01/2024 confirmed that she did administer morphine that was prescribed for resident 2 to resident 1 because there was no additional morphine in the facility for resident 1 when she administered the last dose from resident 1’s bottle.
Plan of correction
3-4-2024 - Inservice conducted with all medication aides - in the in-service medication aides were instructed to abstain from using another resident's medication when advised from a hospice agency. Medication aides also instructed to ensure a refill is prescribed by hospice and delivered to the community for the prescribed resident before administering medication.
December 19, 2023Complaint survey0 violations
Inspection dates
12/19/2023
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 12/19/2023 10:00AM until 11:45AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 11/15/2023 regarding allegations in the area(s) of: personnel and resident care and related services. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
November 9, 2023Complaint survey3 violations
Inspection dates
11/09/2023
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/09/2023 10:40AM through 1:00PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 10/30/2023 regarding allegations in the areas of: personnel and additional requirements for facilities that care for adults with serious cognitive impairments. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegations of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-260-A
Based on staff record review and staff interview, the facility failed to ensure that each direct care staff member who does not have current certification in first aid shall receive certification in first aid within 60 days of employment.
Evidence
  1. During on-site inspection on 11/09/2023, the record for staff person 15, date of hire 04/19/2023 and first day of work 04/26/2023, and the record for staff person 9, date of hire 01/11/2023 and first day of work 01/23/2023, did not contain documentation that either staff person has current certification in first aid. Interview with staff person 25 confirmed that this is accurate.
Plan of correction
A first aid class has been scheduled for the two direct care staff members to obtain their first aid certification.
22VAC40-73-1140-B
Based on staff record review and staff interview, the facility failed to ensure that within four months of the starting date of employment in the safe, secure environment, direct care staff shall attend at least 10 hours of training in cognitive impairment.
Evidence
  1. The records for staff person 12, date of hire 06/01/2023, staff person 15, date of hire 04/19/2023, and staff person 9, date of hire 01/11/2023, did not contain documentation that these staff persons had completed at least 10 hours of training in cognitive impairment within four months of their starting date of employment. Interview with staff person 25 confirmed that this is accurate.
Plan of correction
All employees will complete dementia training within the first 4 months of employment.
22VAC40-73-1130-C
Based on document review, the facility failed to ensure during night hours that when more than 40 residents are present, at least four direct care staff members plus at least one more direct care staff member for every additional 10 residents, or portion thereof, shall be awake and on duty at all times in each special care unit and shall be responsible for the care and supervision of the residents.
Evidence
  1. The Document Census Report by Head Count For the Month of October 2023, showed the facility’s census count as follows: 63 on 10/30/2023 and 11/01/2023; 62 on 10/27/2023, 10/28/2023, and 10/29/2023; 61 on 10/09/2023, 10/11/2023, 10/14/2023, 10/15/2023, 10/16/2023, 10/20/2023, 10/21/2023, 10/24/2023, and 10/26/2023; and 60 on 10/22/2023.
  2. Based on the census, there should have been 7 direct care staff on duty at all times during the 11PM-7AM shift hours on 10/09/2023, 10/11/2023, 10/14 – 10/16/2023, 10/20/2023, 10/21/2023, 10/24/2023, 10/26-30/2023 and 11/01/2023.
  3. Timesheets for facility staff for the time period 10/8/2023 – 11/01/2023 showed that on 10/09/2023, 10/11/2023, 10/15/2023, 10/16/2023, 10/26-30/2023 and 11/01/2023 there were only 6 direct care staff on duty during the 11PM – 7AM shift and on 10/14/2023, 10/20/2023, 10/21/2023, and 10/24/2023 there were only 5 direct care staff on duty during the 11PM – 7AM shift.
Plan of correction
Facility Administrator or designee will ensure that during the night hours, when more than 40 residents are present, at least 4 direct care members plus at least one more direct care staff for every additional 10 residents.
August 29, 2023Inspection3 violations
Inspection dates
08/29/2023
Areas reviewed
22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDINGS AND GROUND22VAC40-73 EMERGENCY PREPAREDNESS22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSARTICLE 1 – SUBJECTIVITY32.1 REPORTED BY PERSONS OTHER THAN PHYSICIANS63.2 GENERAL PROVISIONS63.2 PROTECTION OF ADULTS AND REPORTING63.2 LICENSURE AND REGISTRATION PROCEDURES63.2 FACILITIES AND PROGRAMS22VAC40-90 BACKGROUND CHECKS FOR ASSISTED LIVING FACILITIES22VAC40-90 THE SWORN STATEMENT OR AFFIRMATION22VAC40-90 THE CRIMINAL HISTORY RECORD REPORT22VAC40-80 THE LICENSE22VAC40-80 THE LICENSING PROCESS22VAC40-80 COMPLAINT INVESTIGATION22VAC40-80 SANCTIONS
Comments
Type of inspection: Renewal Date of inspection and time the licensing inspectors were on-site at the facility for each day of the inspection: 08/29/2023 9:00AM until 1:00PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 61 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 8 Number of staff records reviewed: 4 Number of interviews conducted with staff: 4 Observations by licensing inspector: audit of medication carts, observation of noon-time medication pass, observation of noon-time meal An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-980-A
Based on an observation of the facility’s first aid kit, the facility failed to ensure that items in the first aid kit with expiration dates did not have dates that have already passed.
Evidence
  1. A tube of Bacitracin Zinc ointment was noted within the facility’s first aid kit to have an expiration date of March 2019.
Plan of correction
The tube of Bacitracin Zinc ointment was removed the day of inspection. Bacitracin Zinc ointment presently in first aid kit dated til January 2024.
22VAC40-73-860-G
Based on observation during a tour of the facility physical plant, the facility failed to ensure that hot water at taps available to residents is maintained within a range of 105 degrees Fahrenheit to 120 degrees Fahrenheit.
Evidence
  1. During on-site inspection from approximately 9:12AM until 9:20AM the following water temperatures at residents’ bathroom sinks were documented by the licensing inspectors: 101.8 degrees Fahrenheit in room B7, 99.7 degrees Fahrenheit in room C4, 102 degrees Fahrenheit in room E3 and 102.3 degrees Fahrenheit in room E5.
Plan of correction
Maintenance contacted, water temperatures corrected. Maintenance will perform random checks and plan to check quarterly to address water temperatures.
22VAC40-73-930-D
Based on resident record review, the facility failed to ensure that documentation of daily rounds was completed for residents with an inability to use a signaling device.
Evidence
  1. The individualized service plan (ISP) for resident 9, dated 02/20/2023, indicates an identified need that the resident is to receive safety checks every two hours due to the resident’s inability to use the call bell. The August 2023 every two hour check off sheet for resident 9 provided on the day of the inspection does not have documentation of staff initials for two-hour checks being completed for multiple dates and times during the month.
  2. The ISP for resident 10, dated 02/25/2023, indicates an identified need that the resident is to receive safety checks every two hours due to the resident’s inability to use the call bell. The August 2023 every two hour check off sheet for resident 10 provided on the day of inspection does not have documentation of staff initials for two-hour checks being completed from 3:00PM until 9:00PM on 08/25/2023.
  3. The ISP for resident 11, dated 07/10/2023, indicates an identified need that the resident is to receive safety checks every two hours due to the resident’s inability to use the call bell. The August 2023 every two hour check off sheet for resident 11 provided on the day of inspection does not have documentation of staff initials for two-hour checks being completed from 11:00PM until 5:00AM on 08/27/2023.
Plan of correction
On August 31st a direct care inservice was held educating staff on proper documentation of two-hour safety checks.
August 1, 2023Complaint survey0 violations
Inspection dates
08/01/2023
Areas reviewed
22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/01/2023 9:55AM until 11:00AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 06/20/2023 regarding allegations in the area of: additional requirements for facilities that care for adults with serious cognitive impairments. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
March 2, 2023Inspection1 violation
Inspection dates
03/02/2023
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 03/02/2023 10:00AM until 11:30AM in conjunction with local adult protective services. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 02/14/2023 regarding allegations in the areas of: resident care and related services and additional requirements for facilities that care for adults with serious cognitive impairments The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-660-A-2
Based on document review and staff interview, the facility failed to ensure schedule II drugs and any other drugs subject to abuse were kept in a separate locked storage compartment.
Evidence
  1. On 02/14/2023, the licensing inspector (LI) was notified by staff 1 via phone call and email that resident 1 had gone into the nurses’ station at 9:01PM on 02/13/2023 and was seen on camera using the passcode to gain access to the locked nurses’ station and then was seen leaving the nurses’ station with a bottle of morphine that was in the pharmacy return box.
  2. Interview with staff 1 confirmed that the bottle of morphine that was in the locked nurses’ station was not in a separate locked storage container therefore it was not double-locked.
Plan of correction
On 2/14/23 maintenance installed a Lockly Secure Lock - a biometric locking system individualized system customized for each staff member to the nursing station door. Pharmacy return boxes now have combination locks on their boxes to ensure medications are double-locked at all times.
January 10, 2023Complaint survey1 violation
Inspection dates
01/10/2023
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/10/2023 10:10AM through 10:50AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 11/08/2022 regarding allegations in the areas of: personnel, staffing & supervision and resident care and related services. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. However, violation(s) not related to the complaint but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-70-A
Based on resident record review and staff interview, the facility failed to report to the regional licensing office within 24 hours any major incident that negatively affected a resident.
Evidence
  1. The record for resident 1 contained facility staff progress notes that the resident was found on the floor in his room, laying on his back and bleeding from the back of his head on 11/06/2022 at 2:46PM. 911 was called and the resident was transported to the local hospital and received five staples in his head. It was confirmed by staff 1 that the aforementioned information regarding resident 1 was not reported to the regional licensing office.
Plan of correction
Facility Administrator/Designee will ensure the licensing office will be notified within 24 hours per standard requirements.
September 21, 2022Inspection4 violations
Inspection dates
09/21/2022
Areas reviewed
22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDINGS AND GROUND22VAC40-73 EMERGENCY PREPAREDNESS22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSARTICLE 1 – SUBJECTIVITY32.1 REPORTED BY PERSONS OTHER THAN PHYSICIANS63.2 GENERAL PROVISIONS63.2 PROTECTION OF ADULTS AND REPORTING63.2 LICENSURE AND REGISTRATION PROCEDURES63.2 FACILITIES AND PROGRAMS22VAC40-90 BACKGROUND CHECKS FOR ASSISTED LIVING FACILITIES22VAC40-90 THE SWORN STATEMENT OR AFFIRMATION22VAC40-90 THE CRIMINAL HISTORY RECORD REPORT22VAC40-80 THE LICENSE22VAC40-80 THE LICENSING PROCESS22VAC40-80 COMPLAINT INVESTIGATION22VAC40-80 SANCTIONS
Comments
Type of inspection: Renewal Date of inspection and time the licensing inspectors were on-site at the facility for each day of the inspection: 8:45AM through 3:00PM on 09/21/2022. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 55 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 8 Number of staff records reviewed: 4 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 3 Observations by licensing inspector: one activity being held in the outdoor courtyard, noon-time meal, medication passes, and audit of all medication carts. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-640-A
Based on facility document review, the facility failed to implement their medication management plan regarding methods to ensure accurate counts of all controlled substances whenever assigned medication administration staff changes.
Evidence
  1. The facility's medication management plan, revised in February 2021, states the following: "8. Methods to ensure accurate counts of all controlled substances whenever assigned medication staff changes. RMA/LPN will count narcotics with on- coming/off-going shift and document in narcotic log record. A narcotic log is completed by off-going and on-coming RMAs/LPN and a signature is required by both RMAs/LPN per shift".
  2. The document "Narcotic Count Key Transfer Sheet'' located in medication cart D for September 2022 was not completed for the following dates and shifts: On 09/17/2022, 11 PM - 7 AM Oncoming; On 09/18/2022, 11 PM - 7 AM Outgoing and 11 PM - 7 AM Oncoming; On 09/19/2022, 11 PM - 7 AM Outgoing; On 09/20/2022, 11 PM - 7 AM Oncoming; On 09/21/2022, 11 PM - 7 AM Outgoing and 7 AM - 3 PM Oncoming.
Plan of correction
RMAs/LPNs have been in serviced on signing of narcotic sheets before and after each shift. Designee will perform daily visual checks to ensure accuracy.
22VAC40-73-680-D
Based on resident record review, the facility failed to ensure medications were administered in accordance with the physician's or other prescriber's instructions.
Evidence
  1. The record for resident 7 included a physician's order for Acetaminophen 325MG, dated 02/02/2022, take two tablets by mouth three times daily for pain. The September 2022 medication administration record (MAR) for the resident included documentation that this medication was not administered by staff 1 to the resident on 09/18/2022 at 3:00PM due to "outside of parameters: BP 120/88". The physician's order for the aforementioned medication does not include instructions that the medication can be held due to blood pressure parameters.
Plan of correction
All RMAs/LPNs have been retrained or, medications administration, five rights of medications administration and proper documentation.
22VAC40-73-870-A
Based on observation during a tour of the physical plant, the facility failed to ensure the interior of the building was maintained in good repair.
Evidence
  1. During a tour of the facility's physical plant, one licensing inspector (LI) observed multiple black scuff marks on the walls in the "E" hallway and the dining room of the "E" section of the facility.
Plan of correction
The interior of the building of the facility will be maintained in good repair and kept clean. Walls were clean the day after inspection.
22VAC40-73-680-B
Based on observation during a tour of the facility's physical plant, the facility failed to ensure that medications remained in the pharmacy issued container until administered to residents.
Evidence
  1. At approximately 9:04AM, the door to resident 1O's room was found to be open by one licensing inspector (LI) and the resident nor a staff member were found present in the room. The LI observed a small clear, plastic cup on the sink the resident's bathroom that contained a white substance and this was also observed by staff 3. Interview with staff 3 revealed that the resident has a prescription for Ammonium Lactate cream to be applied topically two times a day for dry skin and was most likely the cream found in the cup.
Plan of correction
Medications shall remain the pharmacy issued container, with the prescription label with direction label attached until administered to the resident. An in service will be conducted for RMAs/LPNs
September 21, 2022Complaint survey1 violation
Inspection dates
09/21/2022
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date of inspection and time the licensing inspectors were on-site at the facility for each day of the inspection: 09/21/2022 8:45AM until 3:00PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 09/15/2022 regarding allegations in the areas of: personnel and resident care and related services. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. However, violation(s) not related to the complaint but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-260-A
Based on staff record review, the facility failed to ensure a direct care staff member received first aid certification within 60 days of employment.
Evidence
  1. The date of hire for staff 1 was 03/08/2022. The record for staff 1 contained documentation that staff 1 did not obtain certification in first aid until 05/24/2022 which was not within 60 days of employment as required.
Plan of correction
New hires will be scheduled for First Aid/CPR training within 60 days of employment.
August 17, 2022Complaint survey1 violation
Inspection dates
08/17/2022
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/17/2022 10:00AM through 11:15AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 06/28/2022 regarding allegations in the area of: resident care and related service in regards to medication management. The evidence gathered during the investigation supported the allegation of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-640-A
Based on facility document review, the facility failed to ensure to implement their medication management plan.
Evidence
  1. The facility’s medication management plan, revised 02/2021, states the following for 640.3 (Methods to prevent the use of outdated, damaged or contaminated medications) and 640.11 (A plan for proper disposal of medication): Medications have been discontinued or found to be contaminated, damaged, and/or outdated should be disposed of properly. Schedule II medications will be of disposed of in the biohazard sharps container by (2) RMAs or LPNs. All Schedule II medications: a. labels removed and placed in trash/shredder box b. Medication is removed from bubble card or bottle and disposed of in sharps container c. Destruction Log require two authorized staff signatures. Staff 2 also indicated that controlled medications are also sometimes sent back to the prescribing pharmacy and require two authorized staff signatures.
  2. The document “Prescription returned to pharmacy” for resident 1, which is used by the facility when medications are returned to the pharmacy, indicates that Morphine was returned to the pharmacy on 09/18/2021 and 10 tablets of Lorazepam were returned to the pharmacy on 10/01/2021 by staff 1. The aforementioned document only contained the signature of staff 1.
  3. The document “Controlled Drug Record” for Morphine for resident 2 indicated by staff 1 that the medication expired on 01/08/2022 and only contains staff 1’s signature for the destruction.
  4. Two documents “Controlled Drug Record” contained the written statement by staff 1 “Deceased destroyed 1-1-22” for resident 3 for the following medications: Fentanyl patch, Lorazepam, and two containers of Morphine Sulfate. The two documents only contained staff 1’s signature for the destruction.
  5. The document “Controlled Drug Record” for Morphine for resident 4 indicates that the medication expired on 01/11/2022 and only contains staff 1’s signature for the destruction.
  6. The document “Controlled Drug Report” for resident 5’s Gabapentin contained documentation and staff 1’s signature that staff 1 wasted a single dose of the medication on 01/16/2022; however, staff 1 did not waste this medication in the presence of another staff member. Staff 2 confirmed this information was accurate.
  7. Two documents “Controlled Drug Record” contained the written statement by staff 1 “Deceased 1-10-22” for resident 6 for the following medications: Morphine and Lorazepam. The two documents only contained staff 1’s signature for the destruction.
  8. Two documents “Controlled Drug Record” for resident 7 for the medications Hydrocodone and Lorazepam contained the signature of staff 2 dated 01/04/2022. Staff 2 informed Collateral 1 that she made an error on both of the aforementioned Narcotic logs as they were wasted on 01/14/2022 instead of 01/04/2022 due to resident 7 passing away. Staff 2 stated she wasted the narcotics with staff 1; however, staff 1 did not sign the two aforementioned narcotic logs.
  9. The document “Controlled Drug Record” for resident 9’s Morphine contained the statement “returned 9-18-21 overstock”. Staff 2 informed Collateral 1 that the statement was written by staff 1 and that staff 1 did not sign the record nor did staff 1 have a witness confirm the morphine was being sent back to the pharmacy.
  10. The document “Controlled Drug Record” for resident 10’s Tramadol contained the signature of staff 2, dated 01/04/2022. Staff 2 informed Collateral 1 that the actual date was 01/14/2022 and that it should have also contained the signature of staff 1 as staff 1 and 2 destroyed the aforementioned medication together. (see attached)
Plan of correction
Registered medication aides/nurse have been trained on the proper medication polices and procedures. Training includes proper handling of controlled medications which includes proper handling of controlled medications, proper disposal of/proper returns to pharmacy for disposal including two authorized staff signatures.
June 21, 2022Inspection1 violation
Inspection dates
06/21/2022
Areas reviewed
22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 BUILDINGS AND GROUND22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS
Comments
Type of inspection: Monitoring Date of inspection and time the licensing inspector (under the supervision of the Licensing Administrator) was on-site at the facility for each day of the inspection: 06/21/2022 10:20AM until 12:45PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 62 The licensing inspector and the licensing administrator completed a tour of the physical plant that included the building and grounds of the facility. Additional Comments/Discussion: This inspection was conducted as the first of two inspections for the facility’s provisional license. High risk violations were reviewed during this inspection that were cited at the facility’s renewal inspection on 03/22/2022. A new resident record and a new staff record were fully reviewed. The noon-time meal was observed. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jennifer Stokes, Licensing Inspector at 540-589-5216 or by email at Jennifer.Stokes@dss.virginia.gov
Violations
22VAC40-73-1110-A
Based on resident record review, the facility failed to ensure prior to admitting a resident with a serious cognitive impairment due to a primary psychiatric diagnosis of dementia to a safe, secure environment, the licensee, administrator, or designee determined whether placement in the special care unit was appropriate.
Evidence
  1. Resident 1 was admitted to the facility on 06/16/2022 (the facility is a safe, secure environment). The document signed by staff 1 indicating her (administrator) approval for the resident to be admitted to the safe, secure environment did not include the date in which the letter was completed. This was also observed by staff 1 and 2 and Collateral 1.
Plan of correction
Document was corrected the date of inspection. The document shall be dated prior to admission.
June 21, 2022Complaint survey0 violations
Inspection dates
06/21/2022
Areas reviewed
22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 06/21/2022 from 10:15AM until 12:45PM. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 05/13/2022 regarding allegations in the area(s) of: additional requirements for facilities that care for adults with serious cognitive impairments. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility.
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
April 11, 2022Inspection1 violation
Inspection dates
04/11/2022
Areas reviewed
22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES
Technical assistance
To ensure a thorough understanding of the standards, the LI and adult protective services had a discussion with the Administrator regarding reporting and documentation of incidents that may occur in the facility.
Comments
The licensing inspector (LI) for Runk & Pratt of Forest, in conjunction with local adult protective services, conducted an unannounced monitoring inspection on 04/11/2022 from 1:20PM until 3:00PM to follow up on a facility reported incident on 03/12/2022 regarding an incident between a resident and a visitor. Training records were reviewed for three staff, video footage was reviewed, and other documentation was reviewed regarding the incident. Findings were reviewed with facility staff during the inspection. An exit interview was conducted with the Administrator on the date of inspection, where findings were reviewed and an opportunity was given for questions, as well as for providing any information or documentation which was not available during the inspection. The LI also spoke with the Administrator via phone on 04/12/2022 and requested additional documentation that was provided to the LI via email by the Administrator. Please complete the “plan of correction” and “date to be corrected” for each violation cited on the violation notice and return it to your licensing inspector within 10 calendar days from today. If you have any questions, contact your licensing inspector at (540) 589-5216.
Violations
22VAC40-73-70-C
Based on review and staff interview, the facility failed to submit a written report of an incident to the regional licensing office within seven days from the date of an incident that negatively affected or that threatened the life, health, safety, or welfare of any resident that was signed and dated by the administrator and included all required information.
Evidence
  1. Staff 1 sent the inspector of record for the facility an email, dated 03/13/2022 at 7:06PM, that contained the following information, "I have an incident that occurred on 3/12/22 seen on camera, (Collateral 1) and (resident 1) had an altercation with possible contacted [sic] made by both, I have reviewed the footage and we have asked (Collateral 1) not to return [sic] an investigation can be completed. Wanted to make you aware."
  2. The inspector of record for the facility did not receive a written report of this incident within seven days from the date of the incident that was reported on 03/13/2022 that contained the required information. Staff 1 confirmed that she did not submit a written report as required.
Plan of correction
Administrator or designee will submit written report of any incident to the regional licensing office within the appropriate amount of time.
March 22, 2022Inspection12 violations
Inspection dates
03/22/2022
Areas reviewed
22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION, AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDING AND GROUNDS22VAC40-73 EMERGENCY PREPAREDNESS22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSArticle 1Subjectivity32.1 Reported by persons other than physicians63.2 General Provisions63.2 Protection of adults and reporting63.2 Licensure and Registration Procedures63.2 Facilities and Programs22VAC40-90 Background Checks for Assisted Living Facilities22VAC40-90 The Sworn Statement or Affirmation22VAC40-90 The Criminal History Record Report22VAC40-80 THE LICENSE22VAC40-80 THE LICENSING PROCESS22VAC40-80 COMPLAINT INVESTIGATION22VAC40-80 SANCTIONS
Technical assistance
The licensing inspectors (LIs) had a discussion regarding standard 970-A.
Comments
The licensing inspector (LI) for Runk & Pratt of Forest, along with another licensing inspector, conducted an unannounced renewal study on 03/22/2022 from 9:00AM until 4:00PM, finding 56 residents in care. The inspection included a tour of the physical plant, observation of a medication pass, a review of the medication storage carts, staff/resident interviews, and observation of portions of the midday meal. Eight resident records were thoroughly reviewed, and an additional five were partially reviewed in relation to the observation of the medication pass. Sworn disclosure statements and criminal record checks were examined for all newly hired staff since the facility's last mandated inspection, and the records of four staff were thoroughly examined. Additional facility documentation was surveyed for compliance with the Standards for Assisted Living Facilities. Findings were reviewed with facility staff during the inspection. An exit interview was conducted with the Administrator, three Administrators from other facilities owned by the licensee, the medical director's assistant, and the licensee/owner of the facility on the date of inspection, where findings were reviewed and an opportunity was given for questions, as well as for providing any information or documentation which was not available during the inspection. Please complete the “plan of correction” and “date to be corrected” for each violation cited on the violation notice and return it to your licensing inspector within 10 calendar days from today. If you have any questions, contact your licensing inspector at (540) 589-5216.
Violations
22VAC40-73-680-G
Based on observation, the facility failed to ensure that other-the-counter medication shall remain in the original container, labeled with the resident’s name, until administered.
Evidence
  1. During the physical plant tour of the facility at approximately 9:24 AM on the date of inspection, one licensing inspector observed an unlabeled container of Boost High Protein chocolate drinks in the refrigerator of the dining room off of E-hallway which was accessible to all residents.
Plan of correction
Nutritional Supplements will be labeled with the resident’s name, remaining in the original label until administered. The nutritional supplements/Boost are labeled and have been moved to a secured refrigerator, not accessible to residents.
22VAC40-73-860-I
Based on tour of the physical plant and observation, the facility failed to store cleaning supplies in a locked area.
Evidence
  1. At approximately 9:15AM during on-site inspection on 03/22/2022, one licensing inspector (LI) noted the door to the laundry room located on D hall to be unlocked. Inside the laundry room was a spray can that contained “Protech 5 spray disinfectant” that said “keep out of reach of children”.
Plan of correction
All cleaning supplies and other hazardous materials will remain in a locked area at all times.
22VAC40-73-650-A
Based on resident record review, the facility failed to ensure that no medication, dietary supplement, diet, medical procedure, or treatment was changed without a valid order from a physician or other prescriber.
Evidence
  1. The record for resident 5 contained a physician’s order, dated 03/02/2022, that showed the following medications to be administered daily at 7AM: aspirin 81MG, doxazosin mesylate 4MG, hydralazine 25MG, hydrocodone-acetamin 5-325MG, levetiracetam 100MG, potassium CL ER 10 MEQ, silace 50MG, tamsulosin 0.4MG, and valsartan 320 MG. The March 2022 medication administration record (MAR) for resident 5 shows that from 03/18/2022 through 03/22/2022 the aforementioned medications were administered by staff at 8AM each day.
  2. The record for resident 7 contained a physician’s order, dated 11/19/2021, that showed the following medications to be administered daily at 8AM: quetiapine fumarate 12.5MG and senexon-s tablet the following medications to be administered daily and 8PM: quetinapine fumarate 25MG and senexon-s tablet. The March 2022 MAR shows that the scheduled 8AM quetiapine fumarate 12.5MG and senexon-s tablet were administered at 9AM daily from 03/01/2022 through 03/22/2022 and the scheduled 8PM quetinapine fumarate 25MG and senexon-s tablet were administered at 9PM.
Plan of correction
No medication, dietary supplement, diet, medical procedure, or treatment will be started, changed, or discontinued by the facility without a valid order from a physician or other prescriber. Medications include prescription, over-the-counter, and sample medications. Medication dosing schedule has been updated and approved by the Physician/Nurse Practitioner to better coordinate medication administration times to ensure medications are given according to physician order.
22VAC40-73-640-A
Based on document review, the facility failed to ensure that their medication management plan was implemented.
Evidence
  1. The facility’s medication management plan, revised in February 2021, states the following: “8. Methods to ensure accurate counts of all controlled substances whenever assigned medication administration staff changes. RMA/LPN will count narcotics with oncoming/off going shift and document in narcotic log record. A narcotic log is completed by off-going and on-coming RMAs/LPN and a signature is required by both RMAs/LPN per shift.”
  2. The document “Narcotic Count/Key Transfer Sheet” located in medication cart E for March 2022 and for medication cart A for February 2022 contained multiple dates that did not include a signature of the outgoing and/or oncoming registered medication aide (RMA) or nurse.
Plan of correction
RMAs/LPNs will follow the medication management plan at all times.
22VAC40-73-680-D
Based on medication cart audit, staff interview and resident record review, the facility failed to ensure that medications were administered in consistency with the standards of practice outlined in the current medication aide curriculum approved by the Virginia Board of Nursing.
Evidence
  1. During audit of medication cart E, at approximately 10:31AM one licensing inspector (LI) observed a plastic soufflé medicine cup in the top drawer that contained three pills; one round dark colored pill and two round white pills labeled with 44 104. Staff 1 revealed to the LI that she had “popped” the pills before the residents’ scheduled administration time. Staff 1 stated that the two round white pills labeled with 44 104 were resident 10’s 12:00PM scheduled acetaminophen 325MG and that she could not recall which resident the one round dark colored pill was for. The record for resident 1 contained a physician’s order, dated 03/16/2022, for acetaminophen 325MG take two tablets at 12:00PM.
  2. Staff 1 is a registered medication aide in the Commonwealth of Virginia. The Commonwealth of Virginia Board of Nursing Medication Aide Curriculum for Registered Medication Aides, revised on 05/21/2013, states on page 8 the following: “3. medication aides may not pre-pour medications for anyone (self included).”
Plan of correction
Medication’s swill be administered in accordance with the physician's or other prescriber’s instructions and consistent with the standards of practice outlines in the current medication aide curriculum approved by the Virginia Board of Nursing.
22VAC40-73-870-A
Based on observation, the facility failed to ensure that the interior and exterior of all buildings shall be maintained in good repair and kept clean and free of rubbish.
Evidence
  1. During the physical plant tour of the facility at approximately 9:16 AM on the date of inspection, one licensing inspector (LI) observed dirty or stained carpet outside of room B1 and the adjacent exit door.
  2. During the physical plant tour of the facility at approximately 9:25 AM on the date of inspection, one LI observed brown liquid stains on the cabinet faces of the island in the dining room off of E-hallway.
  3. During the physical plant tour of the facility at approximately 9:28 AM on the date of inspection, one LI observed black scuff marks along the bottom part of the wall outside of room E-12 as well as in the conference room area off of the facility lobby.
Plan of correction
The interior of the facility will be maintained in good repair and kept clean. A general cleaning of the carpet was completed on 3/24/2022. The Professional Carpet Cleaning Company is schedule to clean the carpets of the facility on April 14, 2022, then a repeat cleaning is scheduled for June 1, 2022. The cabinets and kitchen island were cleaned on the day of inspection and scuffs on walls were removed on day of inspection.
22VAC40-73-50-A
Based on resident record review, the facility failed to ensure that the disclosure statement to prospective residents shall be on a form developed by the department and shall include all required components.
Evidence
  1. The records for resident 1, admitted 08/17/2021; resident 4, admitted 01/05/2022 and resident 6, admitted on 06/17/2021, contained disclosure statements (Assisted Living Facility Disclosure Statement Required By The Virginia Department of Social Services), signed on 08/17/2021; signed on 01/05/2022 and signed on 06/17/2021, (all signed by either resident and/or responsible party) that did not contain documentation on whether or not the facility has an on-site emergency electrical power source for the provision of electricity during an interruption for the normal electric power supply. The disclosure statements for residents 1, 4 and 6 were on a form developed by the facility and not on a form developed by the department.
Plan of correction
The Resident Disclosure Statement now includes the facility on-site emergency electrical power source (generator), An addendum has been sent to all Resident Representatives, facility is waiting return receipt of this acknowledgement.
22VAC40-73-680-C
Based on observation during medication pass, staff interview and resident record review, the facility failed to ensure medications were administered not earlier than one hour before and not later than one hour after the facility’s standard dosing schedule, except those drugs that are ordered for specific times.
Evidence
  1. During morning medication pass at approximately 9:23AM, staff 1 revealed to one licensing inspector (LI) that she was not able to administer resident 9’s scheduled 7AM levothyroxine 75 MCG because it was more than one hour later that the prescribed time. Staff 1 documented on the March 2022 medication administrator record (MAR) for the resident that the levothyroxine was “not given” on 03/22/2022.
Plan of correction
Medications shall be administered not earlier than one hour before and not later than one hour after the facility's standard dosing schedule, except those drugs that are ordered for specific times, such as before, after, or with meals. Registered Medication Aides will be in-serviced on the importance of medications being administered according to physician orders
22VAC40-73-450-C
Based on resident record review and staff interview, the facility failed to ensure that the individualized service plan (ISP) contained all required components.
Evidence
  1. The ISP for resident 1, with a review date of 01/07/2022, indicated that resident 1 receives physical therapy (PT) services at the facility; however, the ISP does not indicate the agency that is providing the services and when services are to be provided.
  2. The ISP for resident 4, dated 01/05/2022, indicated that resident 4 receives physical therapy (PT) services at the facility; however, the ISP does not indicate when services are to be provided.
  3. The ISP for resident 8, with a review date of 01/11/2022, indicated that the resident receives physical therapy at the facility; however, the ISP does not indicate the agency that is providing the services and when services are to be provided.
  4. The ISP for resident 8, with a review date of 04/17/2021, showed that the resident needs supervision during stair climbing. The uniform assessment instrument (UAI), dated 03/03/2022, showed the resident needs mechanical help and supervision human help with stair climbing. Interview with staff 6 revealed that the UAI was correct and the ISP is incorrect.
Plan of correction
The ISP will include a written description of what services will be provided, will address identified needs, and include all require components.
22VAC40-73-680-B
Based on observation during audit of the facility’s medication carts, the facility failed to ensure that medications remained in the pharmacy issued container, with the prescription label or direction label attached, until administered to residents.
Evidence
  1. During the facility’s on-site inspection on 03/22/2022, one licensing inspector (LI) observed the following medication carts during an audit with the following pills that were not in the pharmacy issued container and laying loose in the bottom of the drawers: Cart C – one small, white pill with an inscription of 54-840; Cart D – one small, yellow round pill with an inscription of 4214, one white, oblong pill with an inscription of 10, one light blue, oblong pill with an inscription 1I7, and one light green, oblong pill with an inscription of 4l6 located in the second drawer; and Cart E – one white, round pill with an inscription of G10, one light green small pill with an inscription of A, and one white, round pill with an inscription of 25 located in the second drawer.
Plan of correction
Medications will be removed from the pharmacy container, or the container will be opened, by a RMA/LPN and administered to the resident by the same staff person. Medications shall remain in the pharmacy issued container, with the prescription label or direction label attached, until administered to the resident. Administrator/Designee will perform medication routine cart audits to ensure medication compliance. An in-service will be conducted for RMAs/LPNs.
22VAC40-73-680-H
Based on medication cart audit and resident record review, at the time a medication is administered, the facility failed to document on a medication administrator record (MAR) all medications administered to residents.
Evidence
  1. The record for resident 10 contained a physician’s order, dated 01/21/2022, for lorazepam 0.5MG tablet take one tablet by mouth every 6 hours as needed (PRN) for anxiety.
  2. During audit of medication cart C during on-site inspection, one licensing inspector (LI) reviewed the controlled drug record for this medication for resident 10 that showed 30 tablets were received by the facility on 10/29/2021. According to the controlled drug record, there was one remaining lorazepam 0.5MG tablet for resident 10 in the bubble pack packaging; however, the bubble pack did not contain any lorazepam 0.5MG tablets at approximately 10:24AM and this was observed by staff 1 as well.
  3. The controlled drug count record for resident 10 showed that a PRN lorazepam 0.5MG tablet was administered to the resident by staff 5 on 03/11/2022 at 6:30 PM and by staff 4 on 03/15/2022 at 11:15 and 2:43; however, the March MAR for resident 10 did not show documentation that staff 4 and 5 administered the medication on these dates and times.
Plan of correction
At the time the medication is administered, the RMA/LPN will document on a medication administration record (MAR) all medications administered to residents.
22VAC40-73-1070-B
Based on observation, the facility failed to ensure that when there are indications that ordinary materials or objects may be harmful to a resident with a serious cognitive impairment, these materials or objects shall be inaccessible to the resident except under staff supervision.
Evidence
  1. During the physical plant tour of the facility at approximately 9:26 AM on the date of inspection, one licensing inspector observed an open box of plastic forks, which were accessible to all residents, on the counter in the dining area off of E-hallway.
Plan of correction
The container of plastic forks were immediately removed from resident reach at time of inspection, all staff will be educated on the importance of objects that may be harmful will be inaccessible to residents and used under direct staff supervision.
January 26, 2022Inspection1 violation
Inspection dates
01/26/2022
Areas reviewed
22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSArticle 1Subjectivity
Comments
A focused, non-mandated, monitoring inspection regarding an intensive plan of correction (IPOC) was initiated on 01/26/2022 and concluded on 01/26/2022 in the area of additional requirements for facilities that care for adults with serious cognitive impairments regarding staffing levels. The licensing inspector and the administrator reviewed the facility's night shift schedule for the time period of 01/09/2022 through 01/25/2022. Based on the findings from the inspection, the previous violation is being cited as a repeat violation. Any additional violations identified during the course of the inspection can be found on the violation notice. Please complete the “plan of correction” and “date to be corrected” for each violation cited on the violation notice and return it to your licensing inspector within 10 calendar days from today. If you have any questions, contact your licensing inspector at (540) 589-5216.
Violations
22VAC40-73-1130-C
Based on document review and staff interview, the facility failed to ensure during night hours that when more than 40 residents are present, at least four direct care staff members plus at least one more direct care staff member for every additional 10 residents, or portion thereof, shall be awake and on duty at all time in each special care unit and shall be responsible for the care and supervision of the residents.
Evidence
  1. Document provided by staff 1, "Census Report by Head Count", for January 2022 showed that the facility's census for the time period 01/09/2022 through 01/12/2022 was 63 daily, the census for 01/13/2022 and 01/14/2022 was 62 daily, the census for 01/15/2022 through 01/20/2022 was 61 daily, and 01/21/2022 through 01/25/2022 was 62 daily. The night hours for the facility are 11PM through 7AM. Based on the census, there should have been 7 direct care staff on duty at all times during the night hours of 01/09/2022 through 01/25/2022. The staff schedule provided by staff 1 for 01/09/2022 through 01/25/2022 showed the following information regarding the facility's night hours of 11PM through 7AM: only 2 direct care staff were on duty 01/17/2022, 01/21/2022 and 01/24/2022; only 3 direct care staff were on duty on 01/10/2022, 01/13/2022, 01/15-16/2022, 01/18-20/2022, and 01/25/2022; only 4 direct care staff were on duty on 01/09/2022, 01/11/2022, 01/14/2022, and 01/22-23/2022; and only 5 direct care staff were on duty on 01/12/2022. Interview with staff 1 confirmed that this information was accurate.
Plan of correction
In accordance with census, facility will ensure staffing will comply with DSS regulations.
December 14, 2021Complaint survey0 violations
Inspection dates
12/14/2021
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 BUILDING AND GROUNDS22VAC40-80 COMPLAINT INVESTIGATION
Comments
The licensing inspector for Runk & Pratt of Forest conducted an unannounced complaint inspection in response to a complaint that was received by the licensing office on 12/14/2021. The complaint contained allegations in the areas of resident care and related services regarding medications and buildings and grounds regarding pest control. The LI reviewed documentation that was provided by the Administrator that included exterminator visits, reviewed one resident record and the LI also interviewed direct care staff regarding the allegations in the complaint. The LI and the Administrator had a discussion regarding standard 870-D. The information gathered during the investigation does not support the allegation, so the complaint is determined to be “not valid.” There are no violations resulting from this complaint investigation. Please sign, date, and return this notice to your licensing inspector within 10 calendar days from today. If you have any questions, contact your licensing inspector at (540) 589-5216.
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
October 19, 2021Inspection3 violations
Inspection dates
10/19/2021, 11/10/2021
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSArticle 1Subjectivity
Comments
The licensing inspector (LI) for Runk & Pratt of Forest initiated a monitoring inspection on 10/19/2021 via telephone with the Administrator and requested documents via email for a self-report of a resident elopement. On 11/10/2021 the LI conducted an on-site inspection from 9:25 AM until 11:00AM. Sixty-six residents were in care at the time of the inspection. The LI reviewed documentation for one resident provided by the facility and observed multiple occupied residents' rooms during the on-site portion of the inspection on 11/10/2021. Findings were reviewed with facility staff during the inspection. An exit interview was conducted with the Administrator on 11/10/2021, where findings were reviewed and an opportunity was given for questions, as well as for providing any information or documentation which was not available during the inspection. Violations were issued regarding the self-report and can be found on this violation notice. Please complete the “plan of correction” and “date to be corrected” for each violation cited on the violation notice and return it to your licensing inspector within 10 calendar days from today. You will need to specify how the deficient practice will be or has been corrected. Just writing the word “corrected” is not acceptable. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). If you have any questions, contact your licensing inspector at (540) 589-5216.
Violations
22VAC40-73-460-D
Based on resident record review and staff interview, the facility failed to ensure supervision of resident schedules, care, and activities, including attention to specialized needs, such as wandering from the premises.
Evidence
  1. The “Report of Resident Physical Examination” for resident 1, dated 08/06/2021, showed that the recommendation for care for the resident was “memory care, secure unit” and the resident is “non-ambulatory by reason of physical or mental impairment is not capable of self-preservation without the assistance of another person.”
  2. Resident 1 was admitted to the facility on 08/06/2021 which is a safe, secure environment.
  3. The “Assessment of Serious Cognitive Impairment” for resident 1, dated 08/06/2021, showed the resident’s behavior/psychomotor as “can become agitated @ times, asks to go to the bank, flight risk”, has a serious cognitive impairment due to a primary diagnosis of dementia, and is unable to recognize danger or protect his own safety and welfare. The individualized service plan (ISP) for resident 1, dated 08/06/2021, does not address resident 1’s care needs of becoming agitated at times, asking to go to the bank and being a flight risk.
  4. Incident report from staff 1 on 10/16/2021 stated that on 10/15/2021 “staff realized that the resident’s (resident 1) window was open and the screen was missing. Staff told the administrator and then all staff stopped what they were doing and went on foot and in cars to find the resident.” Email sent to the licensing inspector (LI) by staff 1 on 10/19/2021 stated the following: “(Staff 2) stated (resident 1) ate lunch and left dining room, resident stated he was going to take a nap, he locked his door and that is when aide (staff 2) came to in to my office (staff 1) to have me unlock door and check on him. He never announces he is taking a nap or locks his door.” Interview with staff 1 revealed that the resident eats lunch at 11:30 AM and was seen by staff in the dining room eating lunch at 11:30 AM on 10/15/2021.
  5. An interview with staff 1 revealed that the resident left the facility through his ground floor window and facility camera footage, reviewed by staff 1, showed the resident on the sidewalk of the facility at 11:52 AM on 10/15/2021. Email sent to LI by staff 1 stated that the resident was found by staff 3 outside of Wells Fargo 17967 Forest Road Forest, VA 24551 and was brought back to the facility by staff 3 at 12:51 PM. Google maps shows that Wells Fargo bank is a 0.2 mile walk from the facility.
  6. According to timeanddate.com, the temperature for 10/15/2021 from 11:54 AM to 12:54 PM was between 79 degrees Fahrenheit and 84 degrees Fahrenheit.
Plan of correction
The day of inspection ISP corrected now reflect resident is non-ambulatory and a flight risk.
22VAC40-73-450-C
Based on resident record review, the facility failed to ensure that the Individualized Service Plan (ISP) addressed all of the identified needs.
Evidence
  1. The “Report of Resident Physical Examination” for resident 1, dated 08/06/2021, showed that the resident is “non-ambulatory by reason of physical or mental impairment is not capable of self-preservation without the assistance of another person.” The ISP for resident 1, dated 08/06/2021, stated that the resident is ambulatory and “physically and mentally capable of exiting building during emergency”. Interview with staff 1 revealed that the ISP is incorrect.
  2. The “Assessment of Serious Cognitive Impairment” for resident 1, dated 08/06/2021, showed that the resident “can become agitated @ times, asks to go to the bank, flight risk”. These identified needs were not included on the ISP dated 08/06/2021 for resident 1.
Plan of correction
The day of inspection ISP corrected - ISP now reflects resident is non-ambulatory- ISP now reflects resident is a flight risk.
22VAC40-73-1150-B
Based on staff interview and observation, the facility failed to ensure that there were protective devices on the bedroom windows in residents’ rooms and on windows in common areas accessible to residents to prevent the windows from being opened wide enough for a resident to crawl through.
Evidence
  1. Interview with Staff 4 revealed that when resident 1 crawled through his bedroom window to the outside of the facility on 10/15/2021, the safety device (a white, plastic rectangle piece screwed into the track of the window) that was on the window was not appropriately installed. The resident was able to open the window, tilt the window toward himself inside the bedroom, remove the window screen and climb out of the ground floor window onto the sidewalk outside of the facility.
  2. During on-site inspection on 11/10/2021, at least the bedroom windows located in rooms A2, C5, C6, C7, D7 and E1 were able to be opened by the licensing inspector and staff 1. The windows had a white, plastic rectangle piece screwed into the track being used as safety devices; however, the inspector and staff 1 were able to open the windows high enough, slide the two buttons located on top of the windows to unlock the window from the tracks and then tilt the windows toward the inside of the residents’ rooms. The windows in the above mentioned rooms opened normally, allowing enough space for a person to crawl through to the outside.
  3. The window in room D7, closest to the end of the resident’s bed, did not contain a safety device thus allowing the window to open normally and completely.
  4. The windows located along the hallways in the facility on the other side of the enclosed, outside courtyard contained white, plastic rectangle pieces screwed into the tracks being used as safety devices; however, multiple windows along the hallway were also able to be opened normally and completely by the licensing inspector and staff 1 during on-site inspection on 11/10/2021.
Plan of correction
Protective devices have been installed to all windows, all windows, the outside perimeter of building and the courtyard area.
October 19, 2021Inspection1 violation
Inspection dates
10/19/2021
Areas reviewed
22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSArticle 1Subjectivity
Comments
A focused, non-mandated monitoring inspection was initiated on 10/19/2021 and concluded on 10/20/2021 to determine correction and compliance with a B2 violation cited during a previous focused, non-mandated monitoring inspection in the area of additional requirements for facilities that care for adults with serious cognitive impairments. The Administrator was contacted by telephone to conduct the investigation. The licensing inspector emailed the Administrator a list of documentation required to complete the inspection. The inspector reviewed the facility's night staff schedule for the past two weeks. The previous violation was reviewed and is being cited as a repeat violation. Any additional violations identified during the course of the inspection can be found on the violation notice.
Violations
22VAC40-73-1130-C
Based on document review and staff interview, the facility failed to ensure during night hours that when more than 40 residents are present, at least four direct care staff members plus at least one more direct care staff member for every additional 10 residents, or portion thereof, shall be awake and on duty at all times in each special care unit and shall be responsible for the care and supervision of the residents.
Evidence
  1. Document provided by staff 1, "Census Report by Head Count", for October 2021 showed that the facility's census for the time period 10/04/2021 through 10/11/2021 was 63 daily, the census for 10/12/2021 was 64, the census for 10/13/2021 through 10/17/2021 was 65 daily and the census for 10/18/2021 was 66. The night shift hours for the facility are 11PM through 7AM. Based on the census, there should have been 7 direct care staff on duty at all times during the night hours of 10/04/2021 through 10/18/2021. The staff schedule provided by staff 1 showed that only 5 direct care staff were on duty during the 11PM through 7AM shift on the following dates: 10/05/2021, 10/09-12/2021, 10/16/2021 and 10/18/2021. Also, the staff schedule showed that only 6 direct care staff were on duty during the 11PM through 7AM shift on the following dates: 10/04/2021, 10/08/2021, 10/14/2021 and 10/17/2021. Interview with staff 1 confirmed that this information was accurate.
Plan of correction
Please see intensive plan of correction.
August 27, 2021Inspection2 violations
Inspection dates
08/27/2021
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSArticle 1Subjectivity
Comments
A focused, non-mandated monitoring inspection was initiated on 08/27/2021 and concluded on 08/27/2021 to determine correction and compliance with B2 violations cited during a previous focused, non-mandated monitoring inspection in the areas of resident care and additional requirements for facilities that care for adults with serious cognitive impairments. The Administrator was contacted by telephone to conduct the inspection. The licensing inspector emailed the Administrator a list of documentation required to complete the inspection. The licensing inspector reviewed one resident record (physician's orders and medication administration record) and the facility's night staff schedule for the past five (5) days. Previous violations were reviewed. One violation is being cited as a repeat. Any additional violations identified during the course of the inspection can be found on the violation notice.
Violations
22VAC40-73-650-A
Based on resident record review, the facility failed to ensure that medications were not discontinued without a valid order from a physician or other prescriber.
Evidence
  1. The record for resident 1 contained a physician's order, dated 06/23/2021, for "Quetiapine Fumarate 25 MG TAB (Seroquel 25 MG Tablet) - Take 1 Tablet By Mouth Daily As Needed for Mood Disorder".
  2. The August 2021 medication administration record (MAR) for resident 1 did not contain information that this medication was available to the resident as needed and the record for resident 1 did not contain a physician's order to discontinue this medication. Interview with staff 1 confirmed this information was accurate.
Plan of correction
1.) Pharmacy was contacted and made aware the "as needed dose" was discontinued by pharmacy and never re-entered to MAR. 2.) Day of inspection order corrected and returned to MAR 3.) DON/Designee will audit new orders/MAR within same day as new physician orders written to ensure placement on MAR
22VAC40-73-1130-C
Based on document review and staff interview, the facility failed to ensure during night hours that when more than 40 residents are present, at least four direct care staff members plus at least one more direct care staff member for every additional 10 residents, or portion thereof, shall be awake and on duty at all times in each special care unit and shall be responsible for the care and supervision of the residents.
Evidence
  1. Document provided by staff 1, "Census Report by Head Count", for August 2021 revealed that the facility's census for the time period of 08/22-23/2021 was 60 and for the time period of 08/24/2021 through 08/26/2021 was 61 each day. The night shift hours for the facility are 11PM through 7AM. Based on the census, there should have been 6 direct care staff on duty at all times during the night hours of 08/22/2021 and 7 direct care staff on duty at all times during the night hours on 08/24/2021 through 08/26/2021. The staff schedule provided by staff 1 showed that only 4 direct care staff worked on the 11PM through 7AM shift on the nights of 08/22/2021 and 08/25/2021 and only 6 direct care staff worked on the nights of 08/24/2021 and 08/26/2021. Interview with staff 1 confirmed that this was accurate.
Plan of correction
Administrator or designee will ensure staffing is appropriate for number of residents residing in facility.
June 15, 2021Inspection3 violations
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSArticle 1Subjectivity
Comments
This inspection was conducted by licensing staff using an alternate remote protocol, necessary due to a state of emergency health pandemic declared by the Governor of Virginia. A focused monitoring inspection was initiated on 06/15/2021 and concluded on 06/15/2021 to determine correction and compliance with B2 violations cited during the facility's renewal inspection and a recent complaint inspection in the areas of personnel, resident care and additional requirements for facilities that care for adults with serious cognitive impairments in the facility's safe, secure environment. The licensing inspector spoke with the Administrator via phone and emailed the Administrator a list of documents needed to complete the inspection. The licensing inspector reviewed two resident records (physicians' orders and medication administration records), the facility schedule for the past five days and staff training provided by the facility. Previous violations were reviewed, violations were cited and can be found on this notice.
Violations
22VAC40-73-1130-C
Based on document review and staff interview, the facility failed to ensure during night hours that when more than 40 residents are present, at least four direct care staff members plus at least one more direct care staff member for every additional 10 residents, or portion thereof, shall be awake and on duty at all times in each special care unit and shall be responsible for the care and supervision of the residents.
Evidence
  1. Interview with staff 1 revealed that the facility’s census for the time period of 06/10/2021 through 06/15/2021 was 54 each day and that the night hours for the facility are 11PM through 7AM. Based on the census, there should have been 6 direct care staff on duty at all times during the night hours on 06/10/2021 through 06/14/2021. The staff schedule showed that only five direct care staff worked on the 11PM through 7AM shift beginning at 11PM on the nights of 06/10/2021, 06/12/2021 and 06/13/2021. Interview with staff 1 confirmed that this was accurate.
Plan of correction
Administrator or Designee will ensure staffing is appropriate for numbers of residents residing in facility.
22VAC40-73-650-C
Based on resident record review, the facility failed to have a physician’s or other prescriber’s oral orders reviewed and signed by a physician or other prescriber within 14 days.
Evidence
  1. The May 2021 medication administration record (MAR) for resident 2 showed that the resident was administered ? Vitafusion Power Zinc Gummy take 3 gummies by mouth and chew every day for supplement? from 05/01/2021 through 05/21/2021 daily at 7AM.
  2. The record for resident 2 contained a telephone order taken by staff 1, dated 05/21/2021, to ?Discontinue Vitafusion power zinc gummies?. This order had not been signed by a physician or other prescriber as of the date of inspection, 06/15/2021.
Plan of correction
The facility will ensure that physician orders are reviewed and signed by the physician or prescriber within 14 days.
22VAC40-73-680-D
Based on resident record review, the facility failed to administer medication in accordance with the physician’s or other prescriber’s instructions.
Evidence
  1. The record for resident 1 contained a telephone order taken by staff 1, dated 06/05/2021 at 7:54 PM, ?Acephen suppository given rectally for verbalized pain 650mg?.
  2. The June 2021 MAR for resident 1 did not contain documentation that resident 1 was administered this medication. Interview with staff 1 confirmed that in speaking with staff 2, staff 2 stated that she did not administer this medication to resident 1.
Plan of correction
Staff 2 educated on following physician orders
February 24, 2021Inspection5 violations
Inspection dates
Feb. 24, 2021
Areas reviewed
22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION, AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDING AND GROUNDS22VAC40-73 EMERGENCY PREPAREDNESS22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSArticle 1Subjectivity32.1 Reported by persons other than physicians63.2 General Provisions63.2 Protection of adults and reporting63.2 Licensure and Registration Procedures63.2 Facilities and Programs22VAC40-90 Background Checks for Assisted Living Facilities22VAC40-90 The Sworn Statement or Affirmation22VAC40-90 The Criminal History Record Report22VAC40-80 THE LICENSE22VAC40-80 THE LICENSING PROCESS22VAC40-80 COMPLAINT INVESTIGATION22VAC40-80 SANCTIONS
Technical assistance
To ensure that the facility had a thorough understanding of standards, the licensing inspection had a discussion with the Administrator and the Assistant Administrator regarding standards 100 A, 260 and 700-1.
Comments
This inspection was conducted by licensing staff using an alternate remote protocol necessary due to a state of emergency health pandemic declared by the Governor of Virginia. A renewal inspection was initiated on 02/23/2021 and concluded on 02/25/2021. The Administrator was contacted by telephone to initiate the inspection. The Administrator reported that the current census was 50. The inspector emailed the Administrator a list of items required to complete the inspection. The inspector reviewed 3 resident records, 3 staff records, health care oversight, fire inspection, past three fire drills, most recent dietitian review, staff scheduled for the past two weeks and sworn disclosures and criminal record checks for all new hires since the facility's last mandated inspection submitted by the facility to ensure documentation was complete. The licensing inspector and the Administrator and Administrator Assistant had a discussion regarding standard 270. Information gathered during the inspection determined non-compliances with applicable standards or law, and violations were documented on the violation notice issued to the facility.
Violations
22VAC40-73-1110-A
Based on resident record review, the facility failed to ensure that prior to admitting a resident with a serious cognitive impairment due to a primary psychiatric diagnosis of dementia to a safe, secure environment there was written determination and justification for the decision from the licensee, administrator, or designee retained in the residents? files.
Evidence
  1. The records for residents 2 and 3 did not include a written determination and justification from the licensee, administrator, or designee prior to these residents being placed in the safe, secure environment.
Plan of correction
The Administrator/or designee will ensure that the appropriate of placement document will be reviewed and signed and placed in the resident record prior to move in.
22VAC40-73-270-1
Based on review of staff records, the facility failed to ensure training at least annually for staff in assisted living facilities that accept, or have in care, residents who are or who may be aggressive.
Evidence
  1. The record for staff 1, date of hire 10/15/2001, did not contain documentation that staff 1 had received annual aggressive behavior training during the training period 10/15/2019 through 10/14/2020.
Plan of correction
Staff 1 has received hands on aggressive resident training and methods of dealing with aggression.
22VAC40-73-450-C
Based on resident record review, the facility failed to ensure that the comprehensive individualized service plan (ISP) for a resident included a written description of what services will be provided to address identified needs.
Evidence
  1. The record for resident 2, admitted 01/28/2021, contained a physician’s order for “Oxygen ” 2 L via nasal cannula prn sat <92%?.
  2. The ISP for resident 2, with an identified need date of 02/19/2021, stated, “Oxygen Therapy ” O2 will be kept at level as ordered by MD?. The ISP does not include a written description of the specific instructions prescribed by the physician for the oxygen therapy.
Plan of correction
Individual service plan ISP was updated to reflect the order and current needs of resident.
22VAC40-73-550-G
Based on resident record review, the facility failed to ensure that the rights and responsibilities of residents in assisted living facilities were reviewed annually with each resident or his legal representative and written acknowledgment of the review was filed in the resident record.
Evidence
  1. The record for resident 1, admitted 02/26/2019, did not include documentation that the rights and responsibilities of residents in assisted living facilities were reviewed with resident 1 or the legal representative of resident 1 in 2020.
Plan of correction
Administrator or/and designated staff person will ensure that all annual review of resident rights and responsibilities is reviewed with each resident and/or their responsible party and it will be signed and dated.
22VAC40-73-680-D
Based on resident record review and staff interview, the facility failed to ensure that medications were administered in accordance with physician’s or other prescriber’s instructions.
Evidence
  1. The record for resident 2 contained a physician’s order, dated 02/20/2021, for ?Lasix 40 mg oral tablet SIG: 1.5 tab oral BID for 3 days?.
  2. The February 2021 medication administration record (MAR) for resident 2 did not include documentation that this medication was administered to resident 2.
  3. Interview with staff 4 confirmed that the medication had not been administered to resident 2.
  4. The record for resident 3 contained a progress note by staff 5, dated 12/18/2020 at 12:47 PM, that ?Resident was seen in facility 12-18-20 by Dr. Betz she has new orders to increase Namenda to 10mg QHS daily POA is aware of the new order and the visit.?
  5. “Behavioral Health Documentation”, dated 01/29/2021, showed the following: “Medications ” memantine (Namenda) 10 mg oral tablet, 10 mg = 1 tab, oral, bedtime?. This document contains an electronic signature from the physician on 01/29/2021 at 5:54PM.
  6. The December 2020 and January and February 2021 medication administration records (MARs) for resident 3 contains no documentation that this medication had been administered to the resident.
Plan of correction
The DON or Designee will review all orders within 24 hrs. and to ensure all medications ordered are sent from the pharmacy. DON/Designee shall contact the pharmacy if pharmacy fails to send prescribed medications.
February 16, 2021Complaint survey2 violations
Inspection dates
Feb. 16, 2021
Areas reviewed
22VAC40-73 ADMISSION, RETENTION, AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
This inspection was conducted by licensing staff using an alternate remote protocol, necessary due to a state of emergency health pandemic declared by the Governor of Virginia. A complaint inspection was initiated on 2/16/2021 and concluded on 2/25/2021. A complaint was received by the department regarding allegations in the areas of resident care and reporting. The administrator was contacted by telephone to conduct the investigation. The licensing inspector emailed the administrator a list of documentation required to complete the investigation. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standards or law.
Violations
22VAC40-73-325-B
325-B Based on record review, the facility failed to ensure that the fall risk rating shall be reviewed and updated after a fall.
Evidence
  1. The most current fall risk rating was dated 7/21/2020; however, progress notes for resident 1 indicate that she had fallen on 11/23/2020.
Plan of correction
Administrator or designee will review and update fall risk rating at least annually, when the condition of the resident changes, and after a fall.
22VAC40-73-450-F
450-F Based on record review, the facility failed to ensure that the comprehensive individualized service plan (ISP) shall include a description of identified needs and date identified based upon current physician’s orders.
Evidence
  1. The ISP, dated 7/21/2020, indicated that the vital signs for resident 1 shall be recorded once monthly; however, signed physician’s orders, dated 1/6/2021, indicated that effective 12/5/2020, a pulse oximeter reading and the temperature for resident 1 shall be checked every day, and if a temperature of 99 degrees Fahrenheit and an O2 reading of less than 91% results, then nursing staff shall be notified.
  2. The ISP, dated 7/21/2020, indicated that the weight of resident 1 shall be recorded once monthly; however, signed physician’s orders, dated 1/6/2021, indicated that effective 1/6/2021, the weight of resident 1 shall be recorded weekly for four weeks.
Plan of correction
Administrator or designee will ensure that care and services in the individualized service plan are provided and shall include a description of identified needs and date identifying current physician's orders.
February 5, 2021Complaint survey0 violations
Inspection dates
Feb. 5, 2021
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDING AND GROUNDS22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSArticle 1Subjectivity22VAC40-80 COMPLAINT INVESTIGATION
Technical assistance
To ensure the facility had a thorough understanding of standards, the licensing inspector had a discussion with the Administrator regarding standard 740 D.
Comments
This inspection was conducted by licensing staff using an alternate remote protocol, necessary due to a state of emergency health pandemic declared by the Governor of Virginia. A complaint inspection was initiated on 02/05/2021 and concluded on 03/03/2021. A complaint was received by the department regarding allegations in the areas of personnel, staffing and supervision, resident care and related services, buildings and grounds and resident accommodations. The Administrator was contacted by telephone to conduct the investigation. The licensing inspector emailed the Administrator a list of documentation required to complete the investigation. The evidence gathered during the investigation did not support the allegations of non-compliance with standards or law; however, one allegation of non-compliance with standards or law stated in this complaint; standard 1130 C (staffing levels) was cited in a separate complaint received recently by the department and can be found on that violation notice dated 01/21/2021. Any violations not related to the complaint but identified during the course of the investigation can be found on the violation notice.
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
January 21, 2021Complaint survey6 violations
Inspection dates
Jan. 21, 2021
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTSLICENSINGArticle 1Subjectivity22VAC40-80 COMPLAINT INVESTIGATION
Comments
This inspection was conducted by licensing staff using an alternate remote protocol, necessary due to a state of emergency health pandemic declared by the Governor of Virginia. A complaint inspection was initiated on 01/21/2021 and concluded on 02/25/2021. A complaint was received by the department regarding allegations in the areas of personnel and resident care and related services. The administrator was contacted by telephone to conduct the investigation. The licensing inspector emailed the administrator a list of documentation required to complete the investigation. The evidence gathered during the investigation supported one of the allegations of non-compliance with standards or law, and violations were issued. Any violations not related to the complaint but identified during the course of the investigation can be found on the violation notice.
Violations
22VAC40-73-1130-A
Based on document review, the facility failed to ensure that, except during night hours, when 20 or fewer residents are present, at least two direct care staff members are awake and on duty at all times in each special care unit (SCU) who are responsible for the care and supervision of the resident and for every additional 10 residents, or portion thereof, at least one more direct care staff member shall be awake and on duty in the unit.
Evidence
  1. Document, “Census Report by Head Count For the Month of: 2021-01”, showed the facility’s census count as follows: 62 on 01/12, 01/14 and 01/15/2021; 61 on 01/13, 01/16, and 01/17/2021; 60 on 01/18/2021; and 59 on 01/19/2021. Based on the census, there should have been 7 direct care staff on duty at all times during the day hours on 01/12 – 01/18/2021, and 6 direct care staff on duty at all times during the day hours on 01/19/2021. Interview with staff 10 revealed that the day hours for the facility are 7AM ? 3PM.
  2. Timesheets for facility staff for the time period 01/10/2021 – 01/24/2021 showed that on 01/14/2021 there were only 6 direct care staff on duty; however staff 12 did not start work until 11:29AM and staff 14 did not start work until 10:00AM meaning that during day shift on 01/14/2021 there were at times less than 6 direct care staff on duty at all times.
  3. Timesheets for facility staff for the time period 01/10/2021 – 01/24/2021 showed that on 01/15/2021 there were only 6 direct care staff on duty; however staff 16 did not start work until 1:05PM and staff 13 only worked from 7:06AM until 10:54AM meaning that during day shift on 01/15/2021 there were at times less than 6 direct care staff on duty at all times.
  4. Timesheets for facility staff for the time period 01/10/2021 – 01/24/2021 showed that on 01/16/2021 and 01/18/2021 there were only 6 direct care staff on duty at all times.
  5. Timesheets for facility staff for the time period 01/10/2021 – 01/24/2021 showed that on 01/19/2021 there were 7 direct care staff that worked; however, staff 12 did not start work until 11:36AM and staff 14 did not start work until 11:05 AM meaning that during day shift on 01/19/2021 there were at times less than 7 direct care staff on duty.
Plan of correction
Administrator or Designee will ensure staffing is appropriate for numbers of residents residing in facility.
22VAC40-73-1130-C
Based on document review, the facility failed to ensure during night hours that when more than 40 residents are present, at least four direct care staff members plus at least one more direct care staff member for every additional 10 residents, or portion thereof, shall be awake and on duty at all times in each special care unit and shall be responsible for the care and supervision of the residents.
Evidence
  1. Document, “Census Report by Head Count For the Month of: 2021-01”, showed the facility’s census as follows: 62 on 01/12, 01/14 and 01/15/2021; 61 on 01/13, 01/16 and 01/17/2021; 60 on 01/18/2021; and 59 on 01/19/2021. Based on the census, there should have been 7 direct care staff on duty at all times during the night hours on 01/12- 01/18/2021, and 6 direct care staff on duty at all times during the night hours on 01/18/2021 and 01/19/2021. Interview with staff 10 revealed that the night hours for the facility are 11PM ? 7AM.
  2. Timesheets for facility staff for the time period 01/10/2021 – 01/24/2021 showed that only three direct care staff worked on the 11PM ? 7AM shift beginning at 11PM on the following dates: 01/15/2021 and 01/16/2021; only four direct care staff worked on the 11PM-7AM shift beginning at 11 PM on the following dates: 01/12/2021, 01/14/2021 and 01/19/2021; and only five direct care staff worked on the 11PM- 7AM shift beginning at 11PM on the following dates: 01/13/2021 and 01/18/2021.
  3. Timesheets for facility staff for 01/17/2021 showed that four direct care staff worked during the 11PM ? 7AM shift; however the timesheet for staff 9 showed that staff 9 started work on 01/17/2021 at 11:56 PM and stopped work on 01/18/2021 at 2:27 AM meaning that only three direct care staff worked the full shift.
Plan of correction
Administrator or Designee will ensure staffing is appropriate for number of residents in facility.
22VAC40-73-290-A
Based on document review and staff interview, the facility failed to maintain a written work schedule that included the names and job classifications of all staff working each shift, with an indication of whomever is in charge at any given time, and noted any absences, substitutions, or other changes.
Evidence
  1. Interview with staff 10 revealed that the excel spreadsheet schedule provided to licensing representative during the complaint investigation is the document that the facility refers to when looking to see who is scheduled to work.
  2. The facility’s schedule for 01/12/2021 through 01/19/2021 showed the following: Staff 4 worked on 01/13/2021, Staff 3 and 4 worked on 01/14/2021 and 01/15/2021, Staff 9 worked on 01/16/2021, Staff 5 worked on 01/18/2021 and Staff 6 and 8 worked on 01/19/2021. However, timesheets for the pay period 01/10/2021 – 01/24/2021, for staff 3, 4, 5, 6, 8 and 9 showed that these staff did not work on these dates.
  3. The facility’s schedule for 01/12/2021 through 01/19/2021 showed that staff 7 did not work on 01/16/2021 and 01/17/2021. However, timesheets for the pay period 01/10/2021 – 01/24/2021 for staff 7 showed that staff 7 worked on 01/16/2021 and 01/17/2021.
  4. The facility’s schedule for 01/12/2021 through 01/19/2021 does not indicate which direct care staff is in charge during the following shifts; day shift: 01/13/2021, 01/18-19/2021; evening shift: 01/13/2021 and 01/18/2021; and night shift: 01/13/2021 and 01/16-18/2021.
Plan of correction
Administrator or Designee will ensure staffing work written schedule shall include person(s) in charge and shall include the name and job classifications of all staff.
22VAC40-73-650-A
Based on resident record review, the facility failed to ensure that no medication, dietary supplement, diet, medical procedure or treatment was not stopped or changed with a valid order from a physician.
Evidence
  1. The record for resident 1 contained a physician’s order, dated 12/04/2020, for ?Daily temps + O2 sats *Notify Nursing if Temp >99F and if O2 sats are <91% for monitoring?.
  2. The January 2021 medication administration record (MAR) for resident 1 showed that this physician’s order had an end date of 01/08/2021 and staff stopped initialing for this order after 01/08/2021; however, there was no physician order to discontinue this.
  3. The January 2021 MAR for resident 1 showed the following was started for resident 1 on 01/09/2021: ?VITALS: TEMP AND OXYGEN SAT. (VITALS: TEMP AND OXYGEN SAT.) CHECK AND RECORD TEMPERATURE AND OXYGEN SATURATION EVERY 4 HOURS 7AM “ 11 PM FOR MONITORING”; however, there was no physician’s order to do so.
Plan of correction
Administrator DON/Designee will ensure a discontinue order is written and is in effect before a new order starts.
22VAC40-73-700-1
Based on resident record, the facility failed to ensure a valid physician’s order for oxygen contained all the required components.
Evidence
  1. The record for resident 1 contained a physician’s order, dated 01/18/2021, that showed ? O2 @ 2LPM NC Continuosly for comfort. If pt removes may leave off.? The order does not contain the oxygen source.
Plan of correction
Day of inspection all oxygen orders changed to reflect the source.
22VAC40-73-700-5
Based on document and staff record review, the facility failed to ensure that all direct care staff responsible for assisting residents who use oxygen supplies have had training or instruction in the use and maintenance of resident-specific equipment.
Evidence
  1. The record for resident 1 contained a physician’s order for oxygen, dated 01/18/2021.
  2. The document “Runk & Pratt Pearls of Life Resident Daily Staffing Assignments” shows that on 01/18/2021, staff 1 was assigned to work the third shift on hall were resident 1 resided.
  3. The police report, dated 01/19/2021, showed that “(Staff 2) located (resident 1) care giver for the evening, (staff 1).” and noted ?(Collateral 1) asked (Staff 1) if she looked at the oxygen tank when she went in to check on (resident 1). (Staff
  4. stated she checked to make sure the hoses were attached, but the she was not familiar with how to read an oxygen tank and wouldn’t know what she was looked for.?
  5. The record for staff 1 does not contain documentation of training or instruction in the use and maintenance of resident-specific equipment in regards to oxygen.
Plan of correction
Mandatory in-service for all direct care staff scheduled for March 15, 2021 by Seven Hills Hospice on training and instruction in the use and maintenance of resident specific equipment/oxygen.