10
Inspections
On record
5
With violations
Visits that cited something
5
Clean visits
Nothing cited
11
Violations cited
Individual findings
10
Standards cited
Distinct rules
3
Complaint visits
Prompted by a complaint

Hawksbill Assisted Living was inspected 10 times between October 13, 2021 and September 18, 2025 by the Virginia Department of Social Services. 5 of those visits ended with violations cited and 5 with none. Across that history VDSS cited 11 violations under 10 distinct standards. 3 inspections were prompted by a complaint.

A violation is a licensing standard - a rule in the Virginia Administrative Code - that the inspector found the facility was not meeting. Each is shown with the evidence the inspector recorded and, where VDSS publishes it, the facility's own plan of correction.

Every inspection listed here is currently published on the VDSS site.

Provider Information

Facility type
Assisted Living Facility
License type
One Year
License expires
10/02/2026
Administrator
Gloria Good
Licensing inspector
Angela Via
Inspector phone
(540) 682-1739
Approved for
Assisted Living · Non-Ambulatory

Inspection History

10

Select an inspection to read the areas reviewed, the inspector's comments and any violations cited.

September 18, 2025Inspection3 violations
Inspection dates
09/18/2025
Areas reviewed
22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 BUILDINGS AND GROUND22VAC40-73 EMERGENCY PREPAREDNESS22VAC40-90 THE SWORN STATEMENT OR AFFIRMATION22VAC40-90 THE CRIMINAL HISTORY RECORD REPORT
Comments
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 9/18/2025 from 10:15 a.m. to 4:30 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 41 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed:3 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 4 Observations by licensing inspector: Residents were observed relaxing in common areas, dining at the mid-day meal and participating in activities. Liability insurance was reviewed. Additional Comments/Discussion: Facility will be mailing the License Renewal Application. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jill James, Licensing Inspector at (540) 418 - 2631 or by email at jill.james@dss.virginia.gov@dss.virginia.gov
Violations
22VAC40-73-640-A
Based on observation and staff interview, the facility failed to implement its written plan for medication administration, specifically hand sanitation.
Evidence
  1. On 9/18/2025, LI observed the 2:30 p.m. medication pass. It was noticed that the registered medication aide (RMA) did not use hand sanitizer in-between administering each resident’s medications.
  2. Facility provided LI with a copy of the written medication administration plan which stated on page 1 that RMAs should follow the steps for administering medications based on the medication administration refresher manual-0001.
  3. During an interview with the LI on 9/18/2025, staff 2 acknowledged that the RMA did not follow the facility procedures for medication administration which stated hands should be washed or an alcohol-based hand sanitizer used in between administering each resident’s medications.
Plan of correction
Medication Aide will do a complete Medication Administration review.
22VAC40-73-450-C
Based on record reviews, the facility failed to ensure the individualized service plan (ISP) included a written description of what services would be provided to address identified needs, specifically for fall risk.
Evidence
  1. Resident 3 (admission 8/4/2025), was assessed on 8/4/2025 as being at a high risk for falls. The comprehensive ISP dated 8/6/2025 under the fall assessment section listed resident assessed as a high fall risk prior to admission and stated, “performed annually and as needed”. The ISP did not include a written description of what services would be provided to address the identified need.
  2. Resident 2 (admission 7/26/2025) was assessed on 7/26/2026 as being at a high risk for falls. The comprehensive ISP dated 7/28/2025 under the fall assessment section stated, “to monitor annually”. The ISP did not include a written description of what services would be provided to address the identified need.
Plan of correction
More details were entered on care plans.
22VAC40-73-610-B
Based on observation and staff interview, the facility failed to ensure a menu for available snacks was dated and posted in an area conspicuous to residents.
Evidence
  1. On 9/18/2025, the licensing inspector (LI) toured the facility and did not see any snacks at the refreshment station or a menu posted of what snacks were available.
  2. On 9/18/2025 during an interview with the LI, staff 2 stated the snack menu was typically posted in the common room along with snacks but confirmed both were missing at the time of the inspection.
Plan of correction
Snacks were posted at refreshment station.
July 17, 2025Inspection0 violations
Inspection dates
07/17/2025
Areas reviewed
Resident Care and Related Services
Comments
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 7/17/2025 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 3/17/2025 regarding allegations in the area(s) of: Resident Care and Related Services. Number of residents present at the facility at the beginning of the inspection: 41 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: NA Number of interviews conducted with staff: 1 Observations by licensing inspector: NA Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the (allegation(s)/self-report) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Sarah Pearson, Licensing Inspector at (540) 680-9469 or by email at sarah.pearson@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
June 16, 2025Complaint survey1 violation
Inspection dates
06/16/2025
Areas reviewed
22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 BUILDINGS AND GROUND22VAC40-80 COMPLAINT INVESTIGATION
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: June 16, 2025, from 3:00 p.m. to 4:30 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 3/05/2025 regarding allegations in the area(s) of: ADMINISTRATION AND ADMINISTRATIVE SERVICES and BUILDINGS AND GROUNDS. Number of residents present at the facility at the beginning of the inspection: 47 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed:1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 4 Observations by licensing inspector: During the inspection residents were observed in the common areas and at mealtimes. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the allegations; area(s) of non-compliance with standard(s) or law. A violation notice was issued; any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jill James, Licensing Inspector at (540) 418-2631 or by email at jill.james@dss.virginia.gov Violation Notice Issued: Yes
Violations
22VAC40-73-40-A
Based on record review and staff interview, the facility failed to ensure the facility policy was followed.
Evidence
  1. Photos of residents 1 and 2 were posted on the personal social media account of staff 2 on 12/15/2024.
  2. On 6/16/2025 staff 1 acknowledged that per policy, staff was not to post on personal social media accounts, only to the facility account.
Plan of correction
Employees are reminded not to post pictures of residents on social media.
June 16, 2025Inspection0 violations
Inspection dates
06/16/2025
Areas reviewed
22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDINGS AND GROUND22VAC40-73 EMERGENCY PREPAREDNESS22VAC40-90 THE SWORN STATEMENT OR AFFIRMATION22VAC40-90 THE CRIMINAL HISTORY RECORD REPORT
Comments
Type of inspection: Monitoring Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 6/19/2025 from 9:15 a.m. to 2:45 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jill James Licensing Inspector at (540) 418-2631 or by email at Jill.James@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
March 4, 2025Complaint survey1 violation
Inspection dates
03/04/2025
Areas reviewed
Resident Care and Related ServicesAdministration and Administrative Services
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3/4/2024 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 44 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: n/a Number of interviews conducted with residents: 5 Number of interviews conducted with staff: 5 Observations by licensing inspector: Licensing Inspector observed residents participating in activity programs and eating lunch. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the allegations; area(s) of non-compliance with standard(s) or law were: Resident Care and Related Services A violation notice was issued; any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Sarah Pearson, Licensing Inspector at (540) 680-9469 or by email at sarah.pearson@dss.virginia.gov
Violations
22VAC40-73-610-C
22VAC40-73-610C Based on resident interviews and staff interviews, the facility failed to provide second servings of food at meals when requested.
Evidence
  1. LI received complaint stating residents are told they can’t have seconds at meals.
  2. LI asked Resident 2, “can you get more food at meals?” and Resident 2 stated “sometimes you can and sometimes you can’t”.
  3. During interview with Resident 3 he stated there is not enough food and when he asks staff for more, they put their hands up in the air, and said they are not allowed to give more food.
Plan of correction
Residents were notified individually that second portions are available at every meal. During the Resident Council meeting on March 4th, 2025, residents were again notified about the second portion availability. In depth talk with residents that seconds of any item are available during mealtime. Typed sign by kitchen door stating that second portions are available at every meal. After serving, the Dietary staff asks residents if they would like seconds during mealtime.
March 4, 2025Complaint survey0 violations
Inspection dates
03/04/2025
Areas reviewed
PersonnelResident Care and Related ServicesStaffing and Supervision
Comments
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3/4/2025 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 44 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 3 Number of staff records reviewed: 3 Number of interviews conducted with residents: N/A Number of interviews conducted with staff: 2 Observations by licensing inspector: LI observed residents participating in activity programs and eating lunch. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Sarah Pearson, Licensing Inspector at (540) 680-9469 or by email at sarah.pearson@dss.virginia.gov
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
September 19, 2023Inspection0 violations
Inspection dates
09/19/2023
Areas reviewed
Administration and Administrative ServicesPersonnelStaffing and SupervisionAdmission, Retention and Discharge of ResidentsResident Care and Related ServicesBuildings and GroundsEmergency PreparednessMixed Population
Comments
Date of Inspection: September 19, 2023 Type of Inspection: Renewal Inspection If you have any questions or email changes, please do not hesitate to contact me at laura.lunceford@dss.virginia.gov. If you need a copy of any of the DSS Model forms or to review any inspection or regulation, you can find the information on the internet: www.dss.virginia.gov. Census 41 Number of records reviewed and interviews conducted- 8 records (both staff and residents), 7 interviews. All facility self-reported incidents since the last inspection were reviewed on this date. The Licensing Inspector observed the residents during activities and outdoors. The Licensing Inspector reviewed the following at the time of inspection: dietician report, fire drills, menus, activity calendars and staff drill documentation.
Violations
No violations cited
The inspector documented no violation of standards at this inspection.
September 29, 2022Inspection2 violations
Inspection dates
Sept. 29, 2022
Areas reviewed
22VAC40-73 GENERAL PROVISIONS22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 PERSONNEL22VAC40-73 STAFFING AND SUPERVISION22VAC40-73 ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS22VAC40-73 RESIDENT CARE AND RELATED SERVICES22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS22VAC40-73 BUILDINGS AND GROUND22VAC40-73 EMERGENCY PREPAREDNESS32.1 REPORTED BY PERSONS OTHER THAN PHYSICIANS63.2 GENERAL PROVISIONS63.2 PROTECTION OF ADULTS AND REPORTING22VAC40-90 BACKGROUND CHECKS FOR ASSISTED LIVING FACILITIES22VAC40-90 THE SWORN STATEMENT OR AFFIRMATION22VAC40-90 THE CRIMINAL HISTORY RECORD REPORT
Comments
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: Two licensing inspectors from approximately 9:58am until 11:45am Number of residents present at the facility at the beginning of the inspection: 39 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 9 Number of staff records reviewed: 4 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Rhonda Whitmer, Licensing Inspector at (540)292-5932 or by email at rhonda.whitmer@dss.virginia.gov
Violations
22VAC40-73-680-D
Based on review of residents’ records and interviews, the facility failed to ensure medications are administered in accordance with the physician’s instructions.
Evidence
  1. Resident 7 has the following order: Amlodip-Benaz 10-40mg capsule-Take one capsule by mouth daily.
  2. The September MAR for resident 7 indicates medication was not administered on 09/15/2022 through 09/28/2022. Documentation indicates “medication unavailable, med unavailable sheet completed”
  3. The LI interviewed the administrator who confirmed resident 7 did not receive the medication from 09/15/2022 through 09/28/2022 and physician was not notified.
  4. Resident 5 has the following order effective from 03/08/2021 through 09/07/2022: Blood Glucose Testing-Check blood sugar two times daily, call MD if less than 70 or greater than 350.
  5. Documentation in the September MAR indicates resident 5’s blood glucose was 398 on 09/01/2022 at 8:00am. There is no documentation of physician notification.
  6. Resident 5 has the following order: Novolog 100U/ML-Inject subcutaneously three times a day per sliding scale- 200-250 4 Units; 251-300 6 Units; 301-350 8 Units; 351-400 10 Units; Call NP if less than 80 or greater than 400.
  7. Documentation in the September MAR indicates resident 5’s blood glucose was 408 on 09/17/2022 at 5:00pm; 408 on 09/22/2022 at 5:00pm and 422 on 09/23/2022 at 5:00pm
  8. The LI interviewed the staff 3 who confirmed physician was not notified of resident’s blood glucose of 408 on 09/17/2022 at 5:00pm; 408 on 09/22/2022 at 5:00pm and 422 on 09/23/2022 at 5:00pm.
Plan of correction
Med techs were reminded to always notify the Administrator and physician when medications are not at the facility. Med techs were reminded to always notify physician when diabetic ranges are out of range. Medication training was done with all med techs on diabetic treatments.
22VAC40-73-620-A
Based on document review and an interview, the facility failed to ensure that on oversight of special diets by a dietician or nutritionist was completed at least every six months.
Evidence
  1. The dietary oversight on file is dated 11/20/2021.
  2. An interview with the administrator on 09/29/2022 confirmed that an oversight of special diets had not been completed since 11/20/2021.
Plan of correction
The Licensee will seek out and hire a Dietician/Nutritionist to work with the Administrator to monitor diets and weights.
October 13, 2021Inspection4 violations
Inspection dates
10/13/2021
Areas reviewed
22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
A monitoring inspection was initiated on 10/13/2021 and concluded on 10/27/2021. The administrator was contacted by telephone to initiate the inspection. The administrator reported that the current census was 39. The inspector emailed the administrator a list of items required to complete the remote documentation review portion of the inspection. The inspector reviewed three resident records, three staff records, fire drills, pharmacy review and criminal history reports submitted by the facility to ensure documentation was complete. Information gathered during the inspection determined non-compliance(s) with applicable standards or law, and violations were documented on the violation notice issued to the facility.
Violations
22VAC40-73-470-F
Based on document review and an interview, the facility failed to ensure that when a resident suffers serious accident, injury, illness or medical condition, or there is reason to suspect that such has occurred, medical attention from a licensed health care professional shall be secured immediately.
Evidence
  1. Facility form, “Resident Incident/Accident Report” prepared on 10/04/2021 at 9:15pm, indicated that resident 1 "roommate rang for resident staff, staff went in he was on the floor rounded up in a ball and hit his head on the night stand; complained of neck pain."
  2. Nurse's note dated 10/04/2021 at 9:30pm "resident rounded out of bed, hit his head on night stand and is complaining of neck pain. He was in a ball when staff found him, they got him up and put him in bed, called family to let them know."
  3. Nurse's note dated 10/05/2021 at 10:15am "NP upset that she wasn't called about resident 1 falling yesterday evening. Wants him sent out to be evaluated. Has bruising on both eyes and swelling above both eyes. Sent resident out at 10:20am"
  4. There is no documentation indicating medical attention from a licensed health care professional was obtained immediately for resident 1.
  5. An interview with the administrator on 10/26/2021 confirmed medical attention was not secured immediately for resident 1.
Plan of correction
Administrator will re-inservice staff on proper protocol after a fall or suspected fall. Post fall, suspected fall instructions are in med room and have each RMA review instructions and sign after reviewing.
22VAC40-73-70-A
Based on a review of documentation and an interview, the facility failed to report to the regional licensing office, within 24 hours, any major incident that affected or that threatens the life, health, safety, or welfare of any resident.
Evidence
  1. Facility form, “Resident Incident/Accident Report” prepared on 10/04/2021 at 9:15pm, indicated that resident 1 "roommate rang for resident staff, staff went in he was on the floor rounded up in a ball and hit his head on the night stand; complained of neck pain."
  2. Nurse's note dated 10/04/2021 at 9:30pm "resident rounded out of bed, hit his head on night stand and is complaining of neck pain. He was in a ball when staff found him, they got him up and put him in bed, called family to let them know."
  3. Nurse's note dated 10/05/2021 at 10:15am "NP upset that she wasn't called about resident 1 falling yesterday evening. Wants him sent out to be evaluated. Has bruising on both eyes and swelling above both eyes. Sent resident out at 10:20am"
  4. This incident was not reported to the regional licensing office within 24 hours as required.
Plan of correction
Administrator will re-inservice staff on proper protocol after a fall or suspected fall. Post fall, suspected fall instructions are in med room and have each RMA review instructions and sign after reviewing.
22VAC40-73-680-D
Based on review of residents' records, the facility failed to ensure medications are administered in accordance with the physician's orders and consistent with the standards of practice outlined in the current registered medication aide curriculum approved by the Virginia Board of Nursing.
Evidence
  1. Resident 2 has the following order effective 09/27/2021-Eliquis 5mg tablet-Take one by mouth twice a day for A-fib.
  2. The Medication Administration Record (MAR) for resident 1 indicates medication was not administered on 10/10/2021 through 10/17/2021 at 8:00am; 10/11/2021 and 10/14/2021 at 5:00pm due to "medication unavailable"
  3. Page 185 #2b of the registered medication aide curriculum approved by the Virginia Board of Nursing indicates "every attempt must be made to get the drug and the attempt(s) must be documented.
Plan of correction
Administrator will remind staff of the need to be more accurate when documenting medication administration in order to correspond with the actual dates, times and to the safety of the resident. The administrator will check MARs on a random basis to maintain compliance.
22VAC40-73-680-E
Based on a review of residents' medication administration records, the facility failed to ensure procedures or treatments ordered by a physician or other prescriber are provided according to his instructions and documented.
Evidence
  1. Resident 2 has the following order effective 09/27/2021: Blood glucose testing-Check blood glucose two times daily at 6:00am and 4:00pm. Call if less than 70 or greater than 300.
  2. Documentation in the Medication Administration Record (MAR) indicates resident's blood glucose level was 301 on 10/05/2021 at 6:00am; 306 on 10/07/2021 at 4:00pm; 337 on 10/14/2021 at 4:00pm; 316 on 10/15/2021 at 4:00pm.
  3. There is no documentation that prescriber was notified of blood glucose readings above 300.
Plan of correction
Administrator will remind staff of the need to be more accurate when documenting medication administration in order to correspond with the actual dates, times and to the safety of the resident. The administrator will check MARs on a random basis to maintain compliance.
October 13, 2021Inspection0 violations
Inspection dates
10/13/2021
Areas reviewed
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
Comments
A non-mandated self-report inspection was initiated on 10/13/2021 and concluded on 10/18/2021. A self-reported incident was received by the department regarding allegations in the areas of resident care and related services. The administrator was contacted by telephone to conduct the investigation. The licensing inspector emailed the administrator a list of documentation required to complete the investigation. The evidence gathered during the investigation did not support the self-report of non-compliance with standards or law.
Violations
No violations cited
The inspector documented no violation of standards at this inspection.