Brookdale Lake Ridge was inspected 7 times between November 16, 2020 and July 17, 2025 by the Virginia Department of Social Services. 4 of those visits ended with violations cited and 3 with none. Across that history VDSS cited 10 violations under 9 distinct standards. 1 inspection was prompted by a complaint.
A violation is a licensing standard - a rule in the Virginia Administrative Code - that the inspector found the facility was not meeting. Each is shown with the evidence the inspector recorded and, where VDSS publishes it, the facility's own plan of correction.
VDSS publishes inspections on a rolling window. 6 of these 7 are still on the state's site; the other 1 has since dropped off it and is reproduced from Assisted Living Magazine's archive of the original VDSS reports.
Provider Information
Inspection History
7Select an inspection to read the areas reviewed, the inspector's comments and any violations cited.
July 17, 2025Inspection
- During a tour of the building on 7/18/2025, the LI observed resident 5’s oxygen concentrator was set to 2 liters. During document review on 7/18/2025 it was observed the physician order for oxygen, dated 5/14/2025, was prescribed at 3 liters continuous oxygen, and the medication administration record (MAR) included the physician order for 3 liters continuous oxygen.
- Staff 1 and staff 3 confirmed the physician order and MAR documentation. Staff 1 and staff 3 accompanied LI to resident 5’s room and also confirmed the oxygen concentrator was set at 2 liters continuous oxygen.
- During document review on 9/17/2025 the LI observed the semi-annual review of emergency preparedness with staff and residents did not include one of the six required elements: accessing emergency medical information, equipment, and medications for residents.
- During an interview with staff 1 on 7/17/2025, staff 1 confirmed the review of the emergency preparedness plan did not include all the required elements of this subsection.
- During the document review on 7/17/2025, the LI requested the designated direct care staff person in charge written documentation for staff 4, hired 3/26/2025.
- Staff 1 confirmed staff 4 would be the designated staff in charge during their shift and written documentation was not completed.
- During the document review on 7/17/2025, the LI observed that the Relias training report for Staff 6, hired on 3/12/2025, did not include 10 hours of training in cognitive impairment. No additional training sources had been completed that could count toward the total required hours.
- Staff 2 confirmed staff 6 did not complete the required number of training hours within four months of their hire date.
- During a record review on 7/17/2025, the Licensing Inspector (LI) observed that fire drills were conducted on 4/30/2025 at 2:14 P.M., 5/28/2025 at 1:35 P.M., and 6/18/2025 at 1:25 P.M. All three drills were completed during the first shift.
- Staff 1 and staff 2 confirmed the fire drills were completed the first shift.
March 10, 2025Inspection
- Staff 1 submitted an incident report on 2/1/2025 regarding resident 1 (admitted 1/20/2025). 2.During an interview with the Licensing Inspector (LI) on 3/10/2025, staff 1 stated that staff 3 (hired 3/25/2008) did not use a gait belt while transferring resident 1 from their wheelchair to their bed. Resident 1’s individual service plan, dated 1/20/2025, states resident requires assistance during transfers.
- Facility policy “Gait/Transfer/Walking Belts” stated that gait belts are to be used when assisting with ambulation.
- Staff 3 had received training on transfers, including the use of gate belts, on 8/10/2021, 8/4/2022, 8/24/2023, and 11/7/2024.
- Staff 1 confirmed staff 3 did not follow facility policies and procedures.
March 10, 2025Complaint survey
- During document review on 3/10/2025, the LI observed resident 2 (admitted 1/22/2025) had a physician order (dated 1/23/2025) for a hospice nurse or Brookdale staff to change resident 2’s dressing every 7 days and as needed (PRN) due to soiling.
- LI observed a hospice note on 2/20/2025 stating the wound dressing was not on the resident and open in the brief. Hospice notified staff on duty that the wound needs to be covered at all times.
- Staff 2 stated treatment orders are placed on resident medication administration record (MAR). LI reviewed the January 2025, February 2025, and March 2025 MAR’s. The physician treatment order to change the wound dressing PRN due to soiling by Brookdale staff was not included on the MAR.
- Staff 1 and staff 2 confirmed the physician order was not incorporated into resident 2’s MAR and followed up on.
- During document review on 3/10/2025, the Licensing Inspector (LI) observed resident 1 (admitted 7/1/2024) had a documented fall on 1/17/2025 and was sent to the emergency room (ER) for further evaluation due to complaints of right hip pain. Resident 1 on 1/19/2025 was again sent to the ER due to unresponsiveness. Resident 1 returned to the facility on 1/25/2025 with a new diagnosis of COVID.
- Staff 1 confirmed resident 1 was sent to the ER on 1/17/2025 and 1/19/2025 and incident reports were not sent to the regional licensing office.
August 15, 2024Inspection
- Resident 1 UAI (date: 5/19/2024) identified resident as disoriented to place, time, and situations all of the time. Approved level of care was memory care.
- A Brief Interview Mental Status Screening (BIMMS) tool was administered (date 4/16/2024) to Resident 1 who scored 1, denoting severe cognitive impairment.
- Assessment of serious cognitive impairment (date 3/8/2024) administered by a licensed psychologist identified Resident 1 as unable to recognize danger or protect their safety and welfare.
- A incident report notifying Resident 1 eloped was submitted by Staff 5 to the Region 3 Licensing Administrator on 6/25/2024.
- The LI requested a copy of the facilities internal investigation which included the following timeline: on 6/24/2024, dinner trays were reportedly picked up from memory care around 5:30pm and the front concierge desk was staffed until 6:30pm and the concierge did not see Resident 1 walk past the desk.
- Collateral 1 reported to the LI, at approximately 8:15pm Collateral 1 received a call from a pedestrian who saw Resident 1 crossing the street at an apartment complex. The pedestrian approached Resident 1, identified resident needed assistance, noticed a bracelet with contact information on resident's wrist and called Collateral 1. The apartment complex is located approximately 1.5 miles from the facility. At approximately 8:20pm Collateral 1 called the facility and asked Staff 8 why Collateral 1 had not been notified that Resident 1 was not in the facility. Resident 1 was returned, by Collateral 1, to the facility at approximately 8:35pm the same day.
- Noted in the facilities Incident Investigation Report, page 3 of 6, was a note that the pass code to the memory care unit had been given to a non-associate.
- The Post Elopement investigation report includes a question if a security report was ran to ensure equipment was working properly and to determine how often the doors were opened? This question was marked “yes”. The LI questioned Staff 5, who completed the report, and Staff 5 could not explain why “yes” was entered when a report could not be run. Staff 7 was also questioned, and Staff 7 also reported that a report could not be run and entering “yes” should not have been entered.
- Staff 5 acknowledged to the LI during an interview on 8/15/2024 that the exact events and time that Resident 1 exited the building could not be determined. Staff 5 stated that a family member had access to the pass code to the secure unit should not have happened. Staff 5 stated the exact whereabout of the resident between dinner and when Collateral 1 called the facility notifying Resident 1 was not in the facility makes knowing how long the resident was outside the facility difficult. Staff 5 acknowledged that lapses occurred allowing the resident to exit the building unsupervised.
- Resident 1 eloped on 6/24/2024 during the second shift (3:00pm –11:00pm) from the special care unit. The approximate time of elopement is between 6:30pm and 7:00pm.
- The LI requested copies of the communication log from June 20, 2024, to June 27, 2024.
- The communication log on June 24, 2024, did not include written documentation of the elopement during the 3:00pm-11:00pm and 11:00pm – 7:00am shifts.
- The 6/25/2024 communication log documented the elopement during the 7:00am-3:00pm shift. The LI asked Staff 6 how the staff on 6/25/2024 would be made aware of the elopement if it was not documented on 6/24/2024 and the response was Staff 8 called in the next morning to communicate the elopement to the nurse.
- The LI requested a copy of the facility staff communication policy. The facility provided policy: Alert Charting – 3 as their policy for shift communication. The policy describes the nurse or designee should document in the resident record. It also states associates should notify the nurse of conditions or events and the nurse should enter information in the Alert Charting Log.
- Staff 4 and Staff 6 acknowledged that only nurses document in the communication log. They also acknowledged that the communication log did not communicate the elopement for each shift.