CQC Location ID:1-543983962
Date of assessment 13 August 2025 to 13 October 2025. Cleveland View is a care home providing personal care for up to 60 people. At the time of this assessment there were 56 people who were using the service. The service provides care for older people, some of whom are living with a dementia and younger adults. At the last inspection in April 2019, we rated the service good. We gathered information from people who used the service, relatives, the management team and staff and health and social care partners. People and relatives were positive about the care and support provided. They spoke positively about the staff team. Staff responsible for the administration of medicines had received training. People received their medicines safely. Safe recruitment procedures were followed and staff received training to meet the needs of the people they provided care and support to. Records of incidents and accidents were completed and the registered manager reviewed these to identify any themes or trends. Consent documentation was in place and staff knew what process to follow with obtaining consent. Staff were aware of how to manage risk and people were supported to take responsible risks. Staff were knowledgeable about the care people needed, but we identified some of the care plans needed further development. We provided feedback to the registered manager in relation this who told us these would be updated as a matter of importance. An ongoing plan of refurbishment was in place. Some bathrooms had recently benefitted from refurbishment. Effective governance systems were in place to ensure oversight of the service. .Staff and the management team worked well with visiting health and social care professionals and any safeguarding concerns were managed effectively. Staff said managers were approachable, supportive and listened to them. The registered manager and senior staff worked closely with staff to ensure care standards met required expectations.
People told us they felt safe. One person said, “I feel safe because they tell me about being careful and they’re always there just in case. There is always a couple of staff in the lounge.” Another person said, “I do feel safe. They [staff] acted very quickly when I got COVID and I usually see the doctor on her visits to the home.” People told us they were happy with the care and support they received. One person said, “Being truthful, the care is marvellous.” Another person said, “The care is good. They are always there when I need them.” A relative said, “Care is very good; they are always around [person] and engaging with [person].” We received mixed reviews on the food provided. One person said, “I love the food.” Another person said, “The food is a bit iffy. I’ve had better. I like good food but it’s plain here with no imagination.” A relative said, “[Person] gets plenty of food and the food appears nice, but I have never tasted it.” Another relative said, “[Person] did all the cooking at home so [person] is not impressed with the food.” People enjoyed the planned activities and outings. One person said, “I enjoy the activities, and I go to the football matches at Middlesbrough because the activities officer gets an allocation of 4 or 5 tickets.” People spoke positively about the registered manager. One person said, “I know the manager, and she comes round to see us.” A relative told us, “I know the manager and they involve me in decision making of his care.”