CQC Location ID:1-15519796566
Date of Assessment: 21 May 2025. Wandsworth Common Care Home is a service that provides nursing and personal care to older people. At the time of the inspection, 65 people lived at the care home who received personal care and support, of whom 19 were living with dementia. The service was registered with us in June 2023 and this is their first inspection since being taken over as a going concern by a new provider. The last rating for the service under the previous provider was good [published 25 October 2021]. The service is dual registered with the Care Quality Commission [CQC] which means they are owned and managed by two separate entities. This inspection was conducted by 2 Adult Social Care inspectors and was unannounced. As part of this comprehensive inspection we looked at all 5 key questions and the related quality statements. Based on the findings of this services inaugural CQC inspection we have rated them good overall. The service supported people to stay safe. Staff understood and managed risk well. They routinely monitored people’s care to continuously improve it. This ensured outcomes were positive and consistent. For example, the provider had successfully introduced AI driven video monitoring technology to help them monitor and reduce the number of falls and injuries people at risk experienced whilst alone in their bedroom. Staff also treated people with exceptional kindness and compassion and respected their privacy and dignity. Furthermore, staff promoted people’s independence and choices, so people knew their rights and had control over their own care and wellbeing. The environment was kept clean and a safe place for people to live. Staff recruitment practices were safe. There were enough staff with the right levels of knowledge, skills, and experience to safely meet people’s needs. Staff understood their roles and responsibilities. Staff were valued, supported, and received all the relevant training they needed to perform their roles and responsibilities well. Infection risks were managed well. Staff also managed medicines safely. People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. They monitored people’s health to support healthy living. Staff made sure people understood their care and support needs which enabled them to give informed consent. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity. They treated them as individuals. People were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. People received fair and equal care and treatment. The management of the service was consistent and stable. Managers were visible, knowledgeable and supportive of staff. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Managers and staff had a shared vision and culture based on listening, learning and trust. Governance systems were operated effectively. Managers investigated incidents thoroughly. Records were well-maintained and managed. The service had a good learning culture of improvement and inclusivity which had led to people experiencing positive outcomes. Managers and staff worked in partnership with external health and social care professionals and bodies to deliver the best possible care and support to people.
During our assessment, we received in-person verbal or email feedback from 8 people living at the care home, 4 relatives and 4 external health and social care professionals. We also spoke to various leaders and staff who worked for the provider including, the service’s registered manager, a senior regional director, a regional support manger, the care homes dementia care manager and 7 care staff. People were positive about the quality of the care provided at the service. People said they were happy living there and described the culture within the care home as open, friendly and welcoming. People said staff always treated them with respect and kindness, and made sure any personal care was provided sensitively, preserving their privacy and dignity. Typical comments included, “I am really happy living here. I feel like it’s very much my own home”, “The staff are all delightful” and “The staff are marvellous. This is a lovely place to live. I’m incredibly happy here”. This was confirmed by relatives and external care professionals who all expressed being equally happy with the standard of care and support their family members or clients received at the care home. One relative told us, “We are very, very happy indeed to have found Wandsworth Common Care Home. The place is quite amazing, in terms of the level of care, the quality of the amenities, and the warm, kind, enthusiastic and cheerful staff. There’s a life-affirming buzz that runs through the place.” An external care professional added, “I have been very impressed working with this care home and always feel confident in their ability to provide the best care and support to my clients.” We observed people were included and listened to by managers and staff who consistently interacted positively with them. People’s safety was prioritised and staff knew how to keep people safe from abuse or harm. People were supported by staff who were skilled and experienced and provided care in line with their choices and preferences. People were complimentary about the way the care home was led by the managers. People described the managers as accessible, approachable and friendly. A relative told us, “The managers are always present and approachable.” People also described how staff supported them to maintain their independence and respected their choices.