CQC Location ID:1-13175548248
Date of Assessment: 28 January 2025 to 11 March 2025. Castor Lodge Care Home is a residential care service supporting people who may be living with dementia. We carried out this assessment because of safeguarding concerns and complaints we received. At this assessment we found the service was in breach of two regulations of the Health and Social Care Act (2014) in relation to safe care and treatment and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment. Care plans and risk assessments for people were not always clear or up to date and the provider’s quality checks were not always effective at identifying areas for improvement. However, people and their relatives told us they were happy with the support staff provided. Staff knew how to report a safeguarding concern and the action to take following an incident. We found the environment was safe and facilities and equipment were well maintained.
People and their relatives gave us mixed feedback about staffing levels at the home. However, people told us they felt safe, and that staff were kind and caring. One person said, “I am never not happy, the staff are absolutely marvellous”. A relative told us “Carers go above and beyond”. People said they had choice and control, and 1 person said, “You are completely your own boss”. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We observed warm and positive interactions between staff and people living at the service. While people expressed general satisfaction with their care and treatment, our assessment found elements of care that did not meet the expected standards. This included important information not being recorded in people’s care plans about their end of life care wishes, medication, nutritional risks and mobility needs. Following feedback we provided, the senior management team started making immediate improvements.