CQC Location ID:1-118898596
Date of assessment 27 November to 19 December 2025. The service supports older people, including people living with dementia. At the time of the assessment there were 42 people living at the service. We assessed the service due to concerns raised about end-of-life care, staff training and dignity and respect. We completed a comprehensive assessment, looking at all 33 quality statements. Medicines were not managed safely. One person had been receiving medicines covertly unnecessarily for approximately one month, and leaders had not identified this error. Additionally, one person’s Medicine Administration Record stated they had medicine allergies but there was no further information about which medicines the person was allergic to. Records did not always demonstrate people received their medicines as prescribed and records were not always clear to enable medicines to be administered safely. Governance systems, such as audits, had not been effective in relation to the oversight of medicines. However, staff had received an appropriate level of training to meet people’s needs. Staff supported people kindly and with compassion, and people appeared comfortable around staff. People’s care plans contained information about how they liked to be supported. The service was clean and well maintained. There were clear policies and procedures to guide staff to work safely. We identified a breach of the legal regulation in relation to safe care and treatment regarding the medicine administration systems.
People told us they were happy living at the service. Comments included, “‘I like it because everybody is so very friendly and very helpful. I have made friends here. There is always somebody to talk to and we take meals together. I’m definitely happy with everything here”, and “They look after you and take care of you. It’s a nice place.” People told us they felt safe and knew what to do if they had any concerns. People said they received support from regular staff which supported continuity of care. Most people felt there were enough staff, however one person felt staffing levels could improve on the weekends. People told us they were able to choose out of various options for mealtimes and drinks. People spoke positively about the manager. Comments included, “I know the manager [name] is very nice and we have a laugh. She makes time for me, and I know I could talk to her if there was a problem”, and “I see the manager around, I know her well, she is kind and listens to you.”