Regulation:
OAR 411-054-0070 (3-4) Staffing Requirements and Training – Pre-service
(3) PRE-SERVICE ORIENTATION FOR ALL EMPLOYEES. Prior to beginning their job responsibilities, all employees must complete orientation training regarding:
(a) A review of their written position description with their job responsibilities.
(b) RESIDENTS’ RIGHTS. Residents' rights and the values of community-based care, including the Department-approved LGBTQIA2S+ trainings.
(A) Effective December 31, 2024, all staff must have completed the required training. All new staff, hired on and after January 1, 2025, must complete the required training prior to beginning job responsibilities.
(B) The Department-approved LGBTQIA2S+ trainings shall address the elements described in paragraph (6)(b) of
this rule.
(c) Abuse and reporting requirements.
(d) Fire safety and emergency procedures.
(e) INFECTIOUS DISEASE PREVENTION. Prior to beginning their job responsibilities, unless the employee received the training described below within the 24-month period prior to the time of hiring, all employees must complete training addressing the prevention, recognition, control and reporting of the spread of infectious disease.
(A) The Department, in consultation with the Oregon Health Authority, has determined this training must address the following curricula:
(i) Transmission of communicable disease and infections, including development of a policy with criteria directing staff to stay home when ill with a communicable disease, so as not to transmit disease.
(ii) Policy addressing respiratory hygiene and coughing etiquette.
(iii) Standard precautions.
(iv) Hand hygiene.
(v) Use of personal protective equipment.
(vi) Cleaning of physical environment, including, but not limited to disinfecting high-touch surfaces and equipment, and handling, storing, processing and transporting linens to prevent the spread of infection.
(vii) Isolating and cohorting of residents during a disease outbreak.
(viii) Employees must also receive training on the rights and responsibilities of employees to report disease outbreaks
under ORS 433.004 and safeguards for employees who report disease outbreaks.
(B) INFECTIOUS DISEASE TRAINING CURRICULUM. Pre-service infectious disease training curriculum must be approved by the Department before facilities may offer training to staff.
(i) The pre-service training may be provided in person, in writing, by webinar or by other electronic means.
(ii) Facilities or other entities that want to provide training curriculum to facilities must first present that curriculum to the Department for review and approval.
(f) HOME AND COMMUNITY-BASED SERVICES (HCBS) TRAINING. All staff are required to complete the Department-approved HCBS training, as provided below:
(A) Effective March 31, 2024, all staff must have completed the required training.
(B) All new staff, hired on or after April 1, 2024, must complete the required training prior to beginning job responsibilities.
(g) FOOD HANDLING. If the staff member's duties include preparing food, they must have a food handler's certificate.
(4) PRE-SERVICE TRAINING FOR ALL DIRECT CARE STAFF.
(a) DEMENTIA. Prior to providing care to residents, all direct care staff must complete an approved pre-service dementia training.
(A) Documentation of dementia training:
(i) A certificate of completion shall be issued to direct care staff who satisfactorily complete approved dementia training.
Facilities shall also maintain records of all direct care staff who have successfully completed pre-service dementia training.
(ii) Each facility shall maintain written documentation of continuing education completed, including required pre-service dementia training, for all direct care staff.
(B) Portability of pre-service dementia training: After completing the pre-service training, if a direct care staff person is hired within 24 months by a different facility, the hiring facility may choose to accept the previous training or require the direct care staff to complete the hiring facility’s pre-service dementia training.
(C) A certificate of completion must be made available to the Department upon request.
(D) Pre-service dementia care training must include the following subject areas:
(i) Education on the dementia disease process, including the progression of the disease, memory loss, and psychiatric and behavioral symptoms.
(ii) Techniques for understanding, communicating, and responding to distressful behavioral symptoms, including, but not limited to, reducing the use of antipsychotic medications for non-standard uses.
(iii) Strategies for addressing social needs of persons with dementia and engaging them with meaningful activities.
(iv) Information concerning specific aspects of dementia care and ensuring the safety of residents with dementia, including, but not limited to, how to:
(I) Identify and address pain.
(II) Provide food and fluids.
(III) Prevent wandering and elopement.
(IV) Use a person-centered approach.
(b) ORIENTATION TO RESIDENT. Pre-service orientation to resident:
(A) Prior to providing personal care services for a resident, direct care staff must receive an orientation to the resident, including the resident’s service plan.
(B) Direct care staff members must be directly supervised by a qualified person until they have successfully demonstrated satisfactory performance in any task assigned and the provision of individualized resident services, as applicable
Inspection Findings:
Based on interview and record review, it was determined the facility failed to ensure 4 of 4 newly hired staff (#s 9, 11, 13 and 16) completed all required pre-service orientation training and pre-service dementia training prior to beginning their job responsibilities. Findings include, but are not limited to:
Staff training records were reviewed on 06/03/25 and revealed the following:
Training records for Staff 9 (CG), Staff 11 (Cook), Staff 13 (CG), and Staff 16 (CG), hired 05/21/25, 03/03/25, 05/21/25 and 05/01/25, respectively, identified the following:
a. Staff 9 lacked documented evidence pre-service orientation and pre-service dementia training was completed prior to beginning job responsibilities in the areas of:
* Abuse reporting requirements;
* Infectious Disease Prevention;
* Approved LGBTQIA2S+ course;
* Dementia disease process including progression, memory loss, psychiatric and behavioral symptoms;
* Techniques for understating, communicating and responding to behaviors, reducing use of antipsychotics;
* Strategies for addressing social needs & engaging them in meaningful activities; and
* Specific aspects of dementia including addressing pain, providing flood/fluids, preventing wandering, use of person-centered approach.
b. Staff 11 lacked documented evidence pre-service orientation training was completed prior to beginning job responsibilities in the areas of:
* Resident right and values of CBC care;
* Abuse reporting requirements;
* Fire safety and emergency preparedness;
* Approved Home and Community-Based Services (HCBS) course; and
* Approved LGBTQIA2S+ course.
c. Staff 16 lacked documented evidence pre-service orientation training was completed prior to beginning job responsibilities in the areas of:
* Approved LGBTQIA2S+ course.
d. Staff 9, 11, 13 and 16 lacked documented evidence of a written job description.
The requirements for pre-service orientation and pre-dementia training for all employees prior to starting their job duties was discussed with Staff 1 (ED) and Staff 2 (ED in Training) on 06/03/25. They acknowledged the findings.
Plan of Correction:
A revised New Hire Orientation Checklist will be implemented to clearly outline and track all required pre-service trainings and documentation prior to staff being placed on the schedule.
The orientation process will include all pre-service and dementia training modules to be completed using our state-approved training platform, signing the new hires job description, and being checked off for completion prior to starting on the schedule. The Office Manager or designee may approve and sign off on scheduling a new employee once the completed checklist and training certificates are on file.
A comprehensive audit of all staff files will be completed by 08/03/25 to ensure no additional staff are missing required pre-service documentation. Any staff missing the preservice documentation will be pulled from unsupervised duties and reassigned to complete all outstanding pre-service and dementia training modules. The Office Manager or designee will complete the audit on all staff files.