Inspection Findings:
Based on observation, interview and record review, it was determined the facility failed to ensure service plans were reflective of residents' current care needs and were reviewed quarterly for 4 of 6 sampled residents (#s 2, 3, 5 and 6) whose service plans were reviewed. Findings include, but are not limited to:1. Resident 2 was admitted to the facility in 01/2021 with diagnoses including diabetes and chronic kidney disease. a. Resident 2's service plan dated 07/27/22 was not updated quarterly.b. During an interview with Staff 3 (RCC) on 04/24/23, Resident 2 was identified to be administered medications by facility staff. The service plan noted the resident self-administered his/her own medications.The need to ensure the service plans were updated at least quarterly and reflected residents' current needs was reviewed with Staff 1 (Regional VP of Operations) and Staff 2 (Corporate Travel RN) on 04/26/23 at 10:30 am. They acknowledged the findings.2. Resident 3 was admitted to the facility in 08/2012 with diagnoses including Alzheimer's dementia. Observations and interviews with the resident and staff during the survey on 04/24/23 and 04/25/23, revealed the service plan dated 02/16/23, was not reflective in the following areas:* No longer on hospice;* Was bedbound and no longer transferred out of bed;* No longer had bed canes on his/her bed;* No longer used a walker;* Was using his/her oxygen continuously, not PRN;* Was no longer being administered aspirin; and * Was currently being seen for palliative care.The need to ensure service plans reflected residents' current needs was reviewed with Staff 1 (Regional VP of Operations) and Staff 2 (Corporate Travel RN) on 04/26/23 at 10:30 am. They acknowledged the findings.
3. Resident 5 was admitted to the facility in 08/2021 with diagnoses including spinocerebellar ataxia (inherited brain disorder).The service plan available to staff dated 04/12/23, temporary service plans, and progress notes dated 01/24/23 through 04/22/23 were reviewed. Interviews with care staff and Resident 5 were conducted and observations were made. The resident's service plan was not reflective nor did it provide clear caregiving instruction in the following areas: * Supportive devices; and* Fall prevention interventions. The need to ensure service plans were reflective of the residents' care needs and provided clear caregiving instruction was discussed with Staff 1 (Regional VP of Operations) and Staff 2 (Corporate Travel RN) on 04/26/23. They acknowledged the findings.
4. Resident 6 was admitted to the facility in 09/2019 with diagnoses including edema, history of falls, major depressive disorder and anxiety disorder. a. The current service plan dated 09/27/22 had not been updated quarterly. b. The current service plan dated 09/27/22 and temporary service plans from 01/24/23 to 04/07/23 were reviewed. The service plan was not reflective of the resident's current status or did not provide clear direction to staff in the following areas:* Home health PT/OT services;* Motorized wheelchair use;* Substance abuse;* Nail care;* Cleaning and supply ordering for CPAP/BiPAP machine (for breathing);* Fall history;* Fall interventions;* Use of transfer pole;* Significant weight change; and* Wound care.The need to ensure service plans were completed quarterly, were reflective of residents' current needs, and included a written description of who shall provide the services and what, when, how, and how often the services shall be provided was discussed with Staff 1 (Regional VP of Operations) and Staff 2 (Corporate Traveling RN) on 04/26/23 at 11:15 am. They acknowledged the findings.
Based on observation, interview, and record review, it was determined the facility failed to ensure service plans were reflective of resident care needs and provided clear direction regarding the delivery of services for 2 of 3 sampled residents (#s 1 and 7) whose service plans were reviewed. This is a repeat citation. Findings include, but are not limited to: 1. Resident 7 moved into the facility in 03/2014 with diagnoses including hypertensive heart disease with heart failure.Observations of the resident, resident and staff interviews and review of the service plan, dated 05/23/23 showed the service plan was not reflective of the resident's current care needs or did not provide clear direction to staff in the following areas: * Use of recliner for sleep;* Use of side rails for bed mobility;* Use of transfer pole for transfer;* Use of raised toilet seat;* Transfer status; and* Ambulation status.The need to ensure Resident 7's service plan was reflective of current care needs and provided clear direction to staff was discussed with Staff 2 (Corporate Traveling RN) on 08/24/23 at 10:30 am. He reviewed the service plan and acknowledged the findings.
2. Resident 1 was admitted to the facility in 04/2007 with diagnoses including Cerebral Palsy and insomnia. Interviews with the resident and staff during the survey on 08/23/23 and 08/24/23, revealed the service plan dated 07/24/23, was not reflective in the following areas:* Use of bilateral siderails instead of bed halos on his/her bed for bed mobility;* Assistance needed with incontinence briefs;* Assistance needed with oral care; and * Fall interventions related to wearing non-skid socks.The need to ensure Resident 1's service plan was reflective of current needs and provided clear instruction was reviewed with Staff 2 (Corporate Traveling RN) on 08/24/23 at 12:15 pm. He acknowledged the findings.
2. Resident 9 was admitted to the facility in 06/2022 with diagnoses chronic obstructive pulmonary disease, chronic kidney disease, edema, and asthma.The resident's service plan, dated 04/12/23, Interim Service Plans, and progress notes dated 10/08/23 through 12/06/23, were reviewed. Resident 9 and Staff 18 (CG) were interviewed. The service plan was not reflective of the resident's care needs and lacked a clear description of who would provide the services and what, when, how, and how often the services would be provided in the following areas:* Showering assistance;* PRN assistance with socks and shoes;* Monitoring of edema, including where the resident's edema was primarily located;* Where s/he takes his/her meals;* When to increase fluids and when to decrease fluids;* Oxygen use including who changed the concentrator tubing and filters and how often, portable tank use, and which company to go through for replacement parts and repair;* How to monitor the side rails and who to contact if they were in disrepair;* How to monitor the resident relating to the ability to disengage the seatbelt on his/her electric wheelchair;* What type of assistance the resident would need in case of an evacuation;* Assistance needed to re-charge the battery for the electric wheelchair; * Who would take care of Resident 9's cat when s/he was out of the building; * Ability to self direct PRN medications; and* Who to contact when s/he was in need of foot care. There was no documented evidence the service plan had been updated quarterly. The need to ensure the resident's service plan was reflective of current care needs, provided clear instruction to staff which included who would provide the services and what, when, how, and how often the services would be provided, and that the service plan be updated quarterly was discussed with Staff 2 (Corporate Traveling RN), Staff 19 (LPN), Staff 23 (RCC), and Staff 24 (Vice President of Operations) on 12/08/23. They acknowledged the findings.
3. Resident 10 was admitted to the facility in 12/2021 with diagnoses including a cerebral vascular accident (CVA), chronic pain and history of falls.Resident 10's most recent service plan was dated 02/23/23. There was no documented evidence the service plan had been reviewed and updated quarterly, as required.In an interview on 12/08/23, Staff 2 (Corporate Traveling RN)) and Staff 24 (Vice President of Operations) acknowledged Resident 10's service plan had not been updated quarterly. No further information was provided.
Based on observation, interview, and record review, it was determined the facility failed to ensure service plans were reflective of residents' needs, provided clear direction regarding the delivery of services and were reviewed quarterly for 4 of 4 sampled residents (#s 9, 10, 11 and 13) whose service plans were reviewed. This is a repeat citation. Findings include, but are not limited to:1. Resident 11 was admitted in 03/2013 with diagnoses including osteoporosis.Review of 10/02/23 service plan and interim service plans (dated 10/06/23 through 12/08/23) and observations of the resident found the service plan was not reflective of the resident's current needs and lacked clear instruction to staff in the following areas:* Mobility, including use of manual wheelchair;* Transfers, including use of a transfer pole, and* Outside provider services. The need to ensure service plans were reflective of resident's needs and provided clear instruction to staff was discussed with Staff 2 (Corporate Traveling RN) and Staff 24 (Vice President of Operations) on 12/08/23. They acknowledged the findings
4. Resident 13 was admitted to the facility in 11/2012 with diagnoses including unspecified mental disorder due to known physiological condition and cerebral infarction. The service plan dated 12/06/23, Interim Service Plans, and progress notes dated 10/08/23 through 12/06/23 were reviewed. Interviews with care staff and Resident 13 were conducted and observations were made. The resident's service plan was not reflective or failed to provide clear instruction to staff in the following areas: * Spiritual and cultural interests; * Alcohol use; and * Weight status. The need to ensure service plans were reflective of the residents' care needs and provided clear caregiving instruction was discussed with Staff 2 (Corporate Traveling RN), Staff 19 (LPN), Staff 23 (RCC), Staff 24 (Vice President of Operations) and Staff 25 (President at Arete Living) on 12/08/23. They acknowledged the findings.
Plan of Correction:
1. Residents #s 2, 3, 5 and 6, Person Centered Service Plans have been corrected and reflect each of these resident's current care needs.2. All Service Plans for current resident population are under review and will be brought to current status on or before compliance date of 6/25/23. New admission's service plans will be completed prior to move-in,within 30 days of move-in and then quarterly and with significant change.3. A Service Plan Team has been established and will schedule timely review of service plans on a weekly ongoing basis from this date forward for a period of 8 weeks then will meet monthly thereafter. A Service Plan Binder will be created and all residents will be divided into 1 of 4 weeks each month for review of select residents weekly within said month. All Service Plans are scheduled quarterly or immediately with any significant change. All changes to service plan will be made as needed.4. The community Executive Director is responsible for the implementation of services.1. Residents #1, and 7. Person Centered Service Plans have been corrected and reflect each of these resident's current care needs.2. All Service Plans for current resident population are under review and will be brought to current status on or before 10/08/23. New admission's service plans will be completed prior to move-in, within 30-days of move-in and then quarterly and with significant change of condition.3. A Service Plan Team has been established and will schedule timely review of service plans on a weekly onging basis from compliance date forward, and then will meet monthly thereafter. A Service Plan Binder will be created and all residents will be divided into 1 of 4 weeks each month for reiew of select residents weekly within said month. All Service Plans are schedule quarterly or immediately with any significant change. All changes to service plan will be made as needed.4. The community Executive Director is responsible for the implementation of services. 1. Residents #9, 10, 11, and 13's service plans have been updated to reflect resident's needs and preferences as well as clear instruction to staff. Service plans have been printed for all staff to review.2. To prevent recurrance, all current resident service plans will be audited for accuracy and reprinted if needed for service plan binders. Direct care staff will be reeducated regarding the importance of reporting any questions or concerns related to resident service plans as well as reviewing all ISPs (Interim Service Plans) as part of shift change. A form was implemented for care staff to document any discrepancies between resident service plans and actual care needs. Form is to be turned into RCC (Resident Care Coordinator), LN or ED so that service plans can be updated and reflective.3. ISPs will be reviewed at daily standup as part of the 24hr/72hr summary review and service plans will be updated as needed. Service plans will be evaluated and reviewed by all departments upon admission, at 30 days, quarterly and with significant change of condition.4. The Executive Director will be responsible for maintaining this system, along with the Resident Care Coordinator and LNs.