Evergreen Memory Care Community

Residential Care Facility
3720 N CLAREY ST, EUGENE, OR 97402

Facility Information

Facility ID 50R279
Status Active
County Lane
Licensed Beds 64
Phone 5416893900
Administrator DANIELLE KOEHN
Active Date Jun 13, 2001
Owner Evergreen OpCo, LLC
3760 North Clarey Street
Eugene OR 97402
Funding Medicaid
Services:

No special services listed

5
Total Surveys
17
Total Deficiencies
0
Abuse Violations
10
Licensing Violations
6
Notices

Violations

Licensing: 00334374-AP-285391
Licensing: CALMS - 00038660
Licensing: 00086810-AP-064967
Licensing: 00085274-AP-063651
Licensing: 00078092-AP-057670
Licensing: 00075675-AP-055736
Licensing: 00033919AP-023854
Licensing: SR19286
Licensing: SR19259
Licensing: ES188584

Notices

CALMS - 00045569: Failed to use an ABST
CALMS - 00006307: Failed to provide infection control
CALMS - 00001212: Failed to provide safe environment
CO17511: Failed to properly plan care
CO16300: Failed to provide safe environment
CO16065: Failed to properly plan care

Survey History

Survey KIT006052

2 Deficiencies
Date: 8/7/2025
Type: Kitchen

Citations: 2

Citation #1: C0240 - Resident Services Meals, Food Sanitation Rule

Visit History:
t Visit: 8/7/2025 | Not Corrected
1 Visit: 10/23/2025 | Not Corrected
Regulation:
OAR 411-054-0030 (1)(a) Resident Services Meals, Food Sanitation Rule

(1) The residential care or assisted living facility must provide a minimum scope of services as follows: (a) Three daily nutritious, palatable meals with snacks available seven days a week, in accordance with the recommended dietary allowances found in the United States Department of Agriculture (USDA) guidelines, including seasonal fresh fruit and fresh vegetables; (A) Modified special diets that are appropriate to residents' needs and choices. The facility must encourage residents' involvement in developing menus. (B) Menus must be prepared at least one week in advance, and must be made available to all residents. Meal substitutions must be of similar nutritional value if a resident refuses a food that is served. Residents must be informed in advance of menu changes. (C) Food must be prepared and served in accordance with OAR 333-150-0000 (Food Sanitation Rules).
Inspection Findings:
Based on observation, and interview, it was determined the facility failed to maintain the kitchen in good repair and in a sanitary manner in accordance with Food Sanitation Rules, OAR 333-150-000. Findings include, but are not limited to:

Observation of the facility main kitchen and the four unit kitchenettes occurred on 08/07/25 from 11:00am thru 1:30 pm and identified the following.

a. An accumulation of food spills, splatters, loose food and trash debris, dirt, dust, black matter and grease was visible on or underneath the following:

* All unit kitchenette cabinets under the sink with black debris buildup
* Kitchenette corner cabinets in multiple units

b. The following areas needed repair:

* All unit kitchenette cabinets under the sink with significant water damage to cabinets, piping with black debris buildup and/or evidence of water leakage.
* Microwave in Rockies unit observed with burn damage and multiple unsmooth/non cleanable areas and was in need of replacement.
* Pipe entering/exiting main kitchen ceiling with gaps around piping

c. Main hand wash sink in main kitchen area did not have a splash guard to prevent potential contamination. Clean dishes and a toaster were observed stored right next to sink. Another sink in the back of the kitchen had rags/clothes/debris stored in the sink bowl/basin area rendering it unusable. Staff 2 (Dining Services Director) acknowledged the sink in the back of the kitchen was not used very often by staff.

At 1:00 pm, surveyor reviewed identified areas with Staff 1 (Administrator). Staff 1 acknowledged areas needing correction.

OAR 411-054-0030 (1)(a) Resident Services Meals, Food Sanitation Rule

(1) The residential care or assisted living facility must provide a minimum scope of services as follows: (a) Three daily nutritious, palatable meals with snacks available seven days a week, in accordance with the recommended dietary allowances found in the United States Department of Agriculture (USDA) guidelines, including seasonal fresh fruit and fresh vegetables; (A) Modified special diets that are appropriate to residents' needs and choices. The facility must encourage residents' involvement in developing menus. (B) Menus must be prepared at least one week in advance, and must be made available to all residents. Meal substitutions must be of similar nutritional value if a resident refuses a food that is served. Residents must be informed in advance of menu changes. (C) Food must be prepared and served in accordance with OAR 333-150-0000 (Food Sanitation Rules).

This Rule is not met as evidenced by:
Plan of Correction:
Under the kitchette sinks that was found to be deficent will be corrected by the maintiance director cleaning the pipes and replacing the sections of pipe that are leaking. Rubber mats will be placed on the floor under the sinks.
Checking this area for clealiness will be added to the RCC daily check sheet.

The Microwave in the rockies has been replaced
All microwaves are added to the NOC shift cleaning checklist and will be monitored by the RCC

The Gap around the pipe entering the kitchen celing will be filled in by the Maintiance director Using spray foam insulator.

A splash guard will be placed at the hand washing sink to help avoid potential contamination. The DSD will monitor for effectiveness.

The sink in the back of the kitchen will not be used to store anything any longer. The DSD will monitor daily for compliance.

Citation #2: Z0142 - Administration Compliance

Visit History:
t Visit: 8/7/2025 | Not Corrected
1 Visit: 10/23/2025 | Not Corrected
Regulation:
OAR 411-057-0140(2) Administration Compliance

(2) The licensee of a memory care community must comply with both the licensing rules for the facility and Chapter 411, Division 57.
Inspection Findings:
Based on observations and interviews, it was determined the facility failed to follow licensing rules for Residential Care and Assisted Living Facilities. Findings include, but are not limited to:

Refer to C240.

OAR 411-057-0140(2) Administration Compliance

(2) The licensee of a memory care community must comply with both the licensing rules for the facility and Chapter 411, Division 57.

This Rule is not met as evidenced by:
Plan of Correction:
Refer to C240.

Survey BEEW

2 Deficiencies
Date: 8/5/2024
Type: State Licensure, Other

Citations: 3

Citation #1: C0000 - Comment

Visit History:
1 Visit: 8/5/2024 | Not Corrected
2 Visit: 10/4/2024 | Not Corrected
Inspection Findings:
The findings of the kitchen inspection, conducted 08/05/24, are documented in this report. The survey was conducted to determine compliance with the OARs 411-054-0030 for Residential Care and Assisted Living Facilities for Resident Services- Meals, and Oregon Health Service Food Sanitation Rules OARs 333-150-0000. Tag numbers beginning with C refer to the Residential Care and Assisted Living Facilities rules. Tag numbers beginning with the letter Z refer to the Memory Care Community rules.
The findings of the revisit to the kitchen inspection of 08/05/24, conducted 10/04/24, are documented in this report. It was determined the facility was in substantial compliance with the OARs 411-054-0030 for Residential Care and Assisted Living Facilities for Resident Services- Meals, and Oregon Health Service Food Sanitation Rules OARs 333-150-0000.

Citation #2: C0240 - Resident Services Meals, Food Sanitation Rule

Visit History:
1 Visit: 8/5/2024 | Not Corrected
2 Visit: 10/4/2024 | Corrected: 10/4/2024
Inspection Findings:
Based on observation, interview and record review, it was determined the facility failed to maintain the kitchen in good repair and in a sanitary manner in accordance with Food Sanitation Rules, OAR 333-150-000. Findings include, but are not limited to:Observation of the main facility kitchen and the memory care unit kitchenettes on 08/05/24 from 10:30 am through 2:00 pm revealed the following deficient practices:a. An accumulation of food spills, splatters, loose food and trash debris, dirt, dust, black matter and grease was visible on or underneath the following:* Fan above reach in fridge cages and blades;* Reach in refrigerator by beverage area in kitchen;* Industrial can opener blade;* Stainless steel shelving in baking/prep area;* Ceiling of microwave;* Reach in refrigerator in Rockies unit;* Toasters in units;* Lazy Susan cabinets in units;* Kitchenette floors in units; and * Table bases in Cascades unit.b. The following areas needed repair:* Caulking in ware washing area with black matter debris buildup;* Cabinets under microwave in units with shelving with exposed pressed/porous wood making non-cleanable surfaces; and * Reach in refrigerator in kitchen by beverage station reading 50 degrees during survey.c. Kitchen staff member observed to handle dirty dishes and reach into garbage disposal and handle lemons with the same gloves that they then handled clean dishes. No hand hygiene step was observed when going from a dirty task to a clean task as required. d. Thermometer in a reach in refrigerator holding resident beverages, multiple condiments, whipped topping and a pasta salad for evening meal was observed to be at 50 degrees. The thermometer was located in the door at the warmest portion of the fridge. Surveyor moved thermometer to the back/coldest part of the fridge and rechecked the temperature which dropped to 46 degrees but still above the required 41 degrees for cold storage. Review of refrigerator temperature logs revealed multiple days in May and July that the same fridge had been noted to be above 41 degrees and at times at 50 degrees. No evidence was found that the facility identified the incorrect and unsafe storage temperature of the fridge and made appropriate corrective actions to ensure food/beverages were being stored at the appropriate temperatures. e. Multiple small black ants were observed crawling on the floor around the small reach in refrigerator in Cascades unit. The ants were observed to crawl in/out of the broken seals in the floor/wall cove base.In an interview on 08/05/24 at 1:45 pm, Staff 1 (Executive director) and Staff 2 (Dining Services Manager) were informed of concerns found. Both staff 1 and 2 acknowledged areas in need of correction. Staff 2 was asked about the refrigerator temperatures and indicated whenever they checked the temperature it was at 41 degrees or below as required but indicated it was first thing in the morning and that the other cook checked the temperature in the afternoon. Staff 1 was unaware that the refrigerator was not effectively holding temperatures at 41 degrees or below and acknowledged there was no evidence that the appropriate interventions were put in place when temperatures were documented above the 41 degrees. Staff 1 indicated they would have maintenance look at the fridge and see if it could be adjusted to be cooler and that anything potentially hazardous would be discarded. If the current fridge could not maintain temperature, it would be repaired or replaced.
Plan of Correction:
A. All areas in the main kitchen noted to need cleaning have been deep cleaned and will remain on a deep cleaning schedule monitored by the DSD. All areas of the kitchenetts noted to need cleaning have been deep cleaned and will remain on a weekly deep cleaning schedule monitored by the resident care coordinator. B. The caluking around the wall at the back of the dish area will be replaced and added to the deepcleaning schedule monitored by the DSD. The Cabninets under the nicrowaves in the units will have the edging replaced as to repair the non cleanable surfaces. The refrigerator noted to be at 50 degrees at survey has been turned down and has been monitored daily by DSD and is reading below 41 degrees. we will continue to monitor daily and replace or repair if needed. The particle board making up the bottom of the cuppards under the sinks have been replaced closing up the open cut out areas. The pipes have all been inspected and cleaned. The items under the sinks have been removed .C. A staff training on hand hygiene for clean and dirty tasks will be heald by the DSD. DSD will monitor kitchen staff daily to ensure that procedures are being followed. D. A staff training on logging refrigerator temps and when to report them to the DSD will be held. The DSD will monitor the temps daily to ensure that they are within range. E. The kitchette floor has been cleaned and the ants have been removed. The small crack in the caulking on the floor trim has been repaired.

Citation #3: Z0142 - Administration Compliance

Visit History:
1 Visit: 8/5/2024 | Not Corrected
2 Visit: 10/4/2024 | Corrected: 10/4/2024
Inspection Findings:
Based on observations, interviews and record review, it was determined the facility failed to follow licensing rules for Residential Care and Assisted Living Facilities. Findings include, but are not limited to: Refer to C 240.
Plan of Correction:
Refer to POC for C240

Survey S47B

0 Deficiencies
Date: 10/3/2023
Type: State Licensure, Other

Citations: 1

Citation #1: C0000 - Comment

Visit History:
1 Visit: 10/3/2023 | Not Corrected
Inspection Findings:
The findings of the kitchen inspection, conducted 10/03/23, are documented in this report. It was determined the facility was in substantial compliance with the OARs 411-054-0030 for Residential Care and Assisted Living Facilities for Resident Services- Meals, and Oregon Health Service Food Sanitation Rules OARs 333-150-0000.

Survey YL7D

11 Deficiencies
Date: 7/10/2023
Type: Validation, Re-Licensure

Citations: 12

Citation #1: C0000 - Comment

Visit History:
1 Visit: 7/12/2023 | Not Corrected
2 Visit: 11/14/2023 | Not Corrected
Inspection Findings:
The findings of the re-licensure survey, conducted 07/10/23 through 07/12/23, are documented in this report. The survey was conducted to determine compliance with the OARs 411 Division 54 for Residential Care and Assisted Living Facilities, OARs 411 Division 57 for Memory Care Communities and OARs 411 Division 004 for Home and Community Based Services Regulations.Tag numbers beginning with the letter C refer to the Residential Care and Assisted Living rules. Tag numbers beginning with the letter Z refer to the Memory Care Community rules.Abbreviations possibly used in this document:ADL: activities of daily livingbid: twice a dayCBG: capillary blood glucose or blood sugar CG: caregivercm: centimeterED: Executive DirectorF: FahrenheitHH: Home HealthLPN: Licensed Practical NurseMA: Medication AideMAR: Medication Administration RecordMCC: Memory Care Communitymg: milligramml: milliliterMT: Medication TechnicianOT: Occupational TherapistPT: Physical TherapistPRN: as neededqd: every day or dailyqid: four times a dayQI: quality improvementRCC: Resident Care CoordinatorRN: Registered NurseTAR: Treatment Administration Recordtid: three times a day
The findings of the first revisit to the re-licensure survey of 07/12/23, conducted 11/13/23 through 11/14/23, are documented in this report. It was determined the facility was in substantial compliance with the OARs 411 Division 54 for Residential Care and Assisted Living Facilities and OARs 411 Division 57 for Memory Care Communities.

Citation #2: C0252 - Resident Move-In and Eval: Res Evaluation

Visit History:
1 Visit: 7/12/2023 | Not Corrected
2 Visit: 11/14/2023 | Corrected: 9/10/2023
Inspection Findings:
Based on interview and record review, it was determined the facility failed to ensure the move-in evaluation addressed all required elements for 1 of 1 sampled resident (#2) who was recently admitted to the facility. Findings include, but are not limited to:Resident 2 was admitted to the facility in 06/2023. The move-in evaluation, completed on 06/13/23, failed to address the following required elements:* Spiritual, cultural preferences and traditions;* Mental Health issues including: presence of depression, thought disorders or behavioral or mood problems; history of treatment; and effective non-drug interventions;* Pain: non-pharmaceutical interventions; * Complex medication regimen;* History of dehydration; and* Elopement risk or history. The need to ensure all required elements were addressed in the move-in evaluation was discussed with Staff 1 (Administrator), Staff 2 (Wellness Coordinator/LPN), and Staff 13 (Regional RN) on 07/11/23. They acknowledged the findings.
Plan of Correction:
1.) Each resident identified as being out of compliance has been brought in to compliance. 2.) Our move in assessment has been check over and meets all requirments of the OAR if filled in completely. At each move in assessment the nurse will ensure that all of the questions are fully answered by the resident or resident family. If resident is unwilling to answer any questions at assessment the nurse will follow up with the resident and family again prior to move in to ensure all resident specific information is entered.3.) Move in assessment will be evaluated by clinical team prior to move in. 4.) Clinical team consisting of Admin, Wellness director and RCC will monitor

Citation #3: C0260 - Service Plan: General

Visit History:
1 Visit: 7/12/2023 | Not Corrected
2 Visit: 11/14/2023 | Corrected: 9/10/2023
Inspection Findings:
Based on observation, interview, and record review, it was determined the facility failed to ensure service plans were reflective of residents' needs and provided a written description of who shall provide the services and what, when, how, and how often the services shall be provided for 1 of 5 sampled residents (#5) whose service plans were reviewed. Findings include, but are not limited to:Resident 5 was admitted to facility in 06/2022 with diagnoses including dementia and repeated falls.The current service plan dated 05/14/23 and Interim Service Plans (ISP's) from 04/11/23 to 07/01/23 were reviewed. The service plan was not reflective of the resident's current status or did not provide clear direction to staff in the following areas:* Level of assistance required for transfers and toileting;* Modified diet requirements; and* Use of side rails, including safety checks.The need to ensure service plans were completed quarterly, were reflective of residents' current needs and included a written description of who shall provide the services and what, when, how, and how often the services shall be provided was discussed with Staff 1 (Administrator) and Staff 2 (Wellness Coordinator/LPN) on 07/11/23 at 2:05 pm. They acknowledged the findings.
Plan of Correction:
1. All residents' care plans found out of compliance have been reviewed, and corrected by using the care planning team consists of wellness director, caregiver, RCC family, and resident as able.2.) Care planning team will meet and discuss the next weeks care plans that will be due. Team will discuss the residents current care needs and the wellness director will take all TSPs and information gathered at the care planning meeting and make adjustments to ensure that each area of the care plan will reflects the residents current care needs.3.) Care plans will be evaluated at move in, 30 days and then quarterly. 4.) The Wellness director will ensure that all corrections are completed

Citation #4: C0262 - Service Plan: Service Planning Team

Visit History:
1 Visit: 7/12/2023 | Not Corrected
2 Visit: 11/14/2023 | Corrected: 9/10/2023
Inspection Findings:
Based on interview and record review, it was determined the facility failed to ensure service plans were developed by a Service Planning Team which consisted of the resident, the resident's legal representative if applicable, any person of the residents choice, the facility administrator or designee, and at least one other staff person who was familiar with or provided services, for 5 of 5 sampled residents (#s 1, 2, 3, 4, and 5) whose service plans were reviewed. Findings include, but are not limited to:Resident 1, 2, 3, 4, and 5's most recent service plans lacked documentation that a Service Planning Team reviewed and participated in the development of the service plans.On 07/12/23 the need to ensure service plans were developed by a Service Planning Team was discussed with Staff 1 (Administrator), Staff 2 (Wellness Coordinator/ LPN), and Staff 13 (Regional RN). They acknowledged the findings.
Plan of Correction:
1.) All residents' found out of compliance have been reviewed and corrected, using the care plan team of Wellness director, Admin, RCC caregiver, family, and resident as able. Signatures of the care planning team are documented.2.) Care plan meetings completed weekly for the next weeks care plans that are due. Care plan team will consist of the RN, Admin, direct care staff, family, and the resident, as able. Signatures of care plan team will be collected on the signature page. 3. Wellness Director or delegate will review evaluation schedule weekly, schedule care plan meetings, and enter information into the system. The system will be evaluated weekly to ensure within compliance.4. Wellness Director/Delegate/Admin

Citation #5: C0270 - Change of Condition and Monitoring

Visit History:
1 Visit: 7/12/2023 | Not Corrected
2 Visit: 11/14/2023 | Corrected: 9/10/2023
Inspection Findings:
2. Resident 5 was admitted to the facility in 06/2022 with diagnoses including dementia and repeated falls.Observations of the resident, interviews with staff, and review of the resident's service plan dated 05/14/23, and progress notes dated 04/01/23 through 07/07/23 were completed.The following short-term changes of condition lacked documentation of actions or interventions needed for the resident and communication of the determined actions or interventions to staff on all shifts:* 04/11/23 - Fall out of bed with head injury;* 06/17/23 - Fall out of wheelchair; and* 06/27/23 - Dietary change to pureed diet.The need to ensure short-term changes of condition had actions or interventions determined documented in the resident record and were communicated to staff on all shifts was discussed with Staff 1 (Administrator) and Staff 2 (Wellness Coordinator/LPN) on 07/11/23. They acknowledged the findings, and no additional documentation was provided.
Based on observation, interview, and record review, it was determined the facility failed to determine, document, and communicate resident-specific actions or interventions needed for 2 of 5 sampled residents (#s 2 and 5) who experienced changes of condition. Findings include, but are not limited to:1. Resident 2 was admitted to the facility in 06/2023 with diagnoses including Alzheimer's disease.During the acuity interview on 07/10/23, Resident 2 was identified as having recently experienced a "rapid decline." Staff 3 (Resident Care Coordinator) and Staff 11 (Med Tech MC) both reported s/he was able to walk independently, feed him/herself, and interact with staff when s/he was admitted to the facility, and in a short period of time s/he became bedbound, non-responsive, and unable to eat.The resident's clinical record was reviewed, staff were interviewed, and observations were made.Interviews with Staff 8 (Care Partner MC), Staff 17 (Care Partner MC), and Staff 11 (Med Tech MC) on 07/10/23, 07/11/23, and 07/12/23 confirmed the information about Resident 2 presented in the acuity interview.Between 07/10/23 and 07/12/23 the resident was observed to be in bed during the entire survey. Staff were observed attempting to feed him/her on 07/11/23, but s/he was not responsive and did not eat anything.There was no documented evidence in the resident's clinical record of his/her recent decline or instructions to staff about changes in his/her ADL care needs.The need for actions or interventions to be determined, documented, and communicated with all staff was discussed with Staff 1 (Administrator), Staff 2 (Wellness Coordinator/LPN), and Staff 13 (Regional RN) on 07/11/23 and 07/12/23. They acknowledged the findings.
Plan of Correction:
1.) Residents identified as being out of compliance having due to having change of condition have been assessed by the RN. Needed interventions put in place. Changes of conditions communicated to the resident's physician and staff.2.) All Staff have been trained on how to identify changes of condition (COC) and reporting expectations. Staff were aslo trained on documentation expectations. Nursing will assess the reported changes, iniciate a new (COC) assesment and careplan that reflects new care needs. Staff will review and sign the new care plan acknoledging the changes. Nursing will monitor change in conditions and review interventions for effectiveness.3.) Clinical team will monitor daily the resident chart notes, incident reports and weights to identify possible changes in condition. The new implemented Significant Change form are reviewed daily with follow up evaluation. Weekly written chart note of the progress of implemented interventions. 4. Wellness Director/Delegtate/Admin

Citation #6: C0280 - Resident Health Services

Visit History:
1 Visit: 7/12/2023 | Not Corrected
2 Visit: 11/14/2023 | Corrected: 9/10/2023
Inspection Findings:
Based on interview and record review, it was determined the facility failed to ensure significant changes of condition were assessed by an RN in a timely manner for 2 of 3 sampled residents (#s 1 and 2) who experienced significant changes. Findings include, but are not limited to:1. Resident 2 was admitted to the facility in 06/2023, already on hospice, with diagnoses including Alzheimer's disease.During the acuity interview on 07/10/23, Resident 2 was identified as having recently experienced a rapid decline.A review of the resident's clinical record and interviews with staff identified the following:* When the resident was admitted to the facility in 06/2023, s/he was ambulating and eating independently and spent time each day walking around the unit.* The resident experienced a fall on 06/27/23.* Staff reported after the fall the resident stopped ambulating, was unable to feed him/herself, and became bedbound and "mostly" non-responsive.* Hospice indicated to staff the resident was in a "pre-transition" phase.There was no documented evidence the RN had completed a significant change of condition assessment which documented findings, resident status, and interventions made as a result of the assessment, and the service plan was not updated.The RN was unavailable for interview during the survey.The need to ensure a significant change of condition assessment was completed by an RN within 48 hours was discussed with Staff 1 (Administrator), Staff 2 (Wellness Coordinator/LPN), and Staff 13 (Regional RN). They acknowledged the findings.2. Resident 1 was admitted to the facility in 11/2022 with diagnoses including Alzheimer's disease.A review of the resident's record identified the following weights:* 04/01/23: 181.8 lbs.;* 06/01/23: 176 lbs.; and* 07/01/23: 165 lbs.Between 04/01/23 and 07/01/23 the resident lost 16.8 lbs., or 9.24% of his/her total body weight, in three months. This was a severe weight loss and constituted a significant change of condition.Between 06/01/23 and 07/01/23 the resident lost 11 lbs., or 6.25% of his/her body weight, in one month. This was a severe weight loss and constituted a significant change of condition.A review of the resident's progress notes revealed a significant change of condition assessment was completed by the RN on 07/07/23, over a week after the weight loss was triggered.The facility's RN was unavailable for interview during survey.The need to ensure significant change assessments were completed by the RN in a timely manner was discussed with Staff 1 (Administrator), Staff 2 (Wellness Coordinator/LPN), and Staff 13 (Regional RN) on 07/12/23. They acknowledged the findings.
Plan of Correction:
1.) Residents identified as being out of compliance having due to having change of condition have been assessed by the RN. Needed interventions added .2.) Clinical team will meet daily and review all notes from the prior day as well as incidnet reports and new weights as to identify changes in condition. RN will iniciate an COC assessment for any new changes of condition found. If RN is not present LPN will iniciate COC by adding a chart note and notifying the RN. Staff training on how to identify COC and requirements for reporting COC's to the licsensed nurses have been held.3. Chart notes and incident reports will be reviewed daily at our clinical meeting. 4. Wellness Director/Delegate/Admin

Citation #7: C0290 - Res Hlth Srvc: On- and Off-Site Health Srvc

Visit History:
1 Visit: 7/12/2023 | Not Corrected
2 Visit: 11/14/2023 | Corrected: 9/10/2023
Inspection Findings:
Based on interview and record review, it was determined the facility failed to coordinate care with outside providers, ensure staff were informed of new interventions, adjust the service plan if necessary, and ensure reporting protocols were in place for 1 of 3 sampled residents (# 2) who received outside services. Findings include, but are not limited to:Resident 2 was admitted to the facility in 06/2023 with a diagnoses of Alzheimer's Disease with behavioral disturbances. Resident 2's outside provider notes, dated 06/14/23 through 07/10/23, were reviewed, and the following changes in pain and new skin concerns were identified:* 06/22/23 Certified Nurses Aide (CNA): "lethargy, lower ability to ambulate, new behavior/grabbing"; * 06/28/23 CNA: "agitated during cares. Sm red area on bottom, two small red areas on L forearm, R knee-small";* 06/29/23 CNA: "Ribcage looks swollen - R side more swollen than Left. [Resident 2] stated nothing was painful. Eyes-skin near inner R eye red - and L outer red";* 06/30/23 CNA: "Declined taking off shirt and asked this CNA to stop when this CNA was washing stomach-chest. Patient was guarding [his/her] chest. Ribcage on both sides - swollen and painful. Discharge out of eyes - painful when gently wiping eyes - asked to "Not do that";* 6/30/23 RN: "orders for eye cream to follow and schedule tylenol";* 07/03/23 CNA: "declined a new shirt guarding chest and pulled shirt down. Feet cold and toes look purple. Lips look blue. Eyes - skin - red and painful when wiping. Painful when R arm touched. Seeing things and talking about tweezers that [s/he] needs to take to the cows. Lower ribcage swollen";* 07/05/23 CNA: "new-Red area on R elbow and slightly swollen. Ribcage swollen. Toes appear slightly purple and lips appear blue. Painful when dressing and rolling";* 07/06/23 CNA: "redness on R elbow - R elbow painful to touch. Skin around eyes - red"; and* 07/07/23 RN: "painful to right elbow when touched, some swelling noted. Fidgeting with eyes closed."There was no documented evidence staff were informed of new interventions and the service plan was adjusted to ensure continuity of care. The need to coordinate care with outside providers, inform staff of new interventions, adjust the service plan when needed, and have reporting protocols in place was discussed with Staff 1 (Administrator), Staff 2 (Wellness Coordinator/LPN), and Staff 13 (Regional RN) on 07/12/23. They acknowledged the findings.
Plan of Correction:
1. All residents' found out of compliance have been reviewed and corrected. Each residents Outside provider notes have been rechecked to ensure that all information was followed up on. 2.) Our Three check system has been re evaluated with the RCC doing first checks, LPN doing second checks and RN doing the third and final checks to ensure that all outside provider care is coordinated appropriately. 3.) Wellness director and Admin will monitor system weekly to ensure compliance4.) Wellness director and Admin

Citation #8: C0301 - Systems: Medication Administration

Visit History:
1 Visit: 7/12/2023 | Not Corrected
2 Visit: 11/14/2023 | Corrected: 9/10/2023
Inspection Findings:
Based on interview and record review, it was determined the facility failed to ensure medications administered by the facility were set-up and documented by the same person who administered the medications for 1 of 5 sampled residents (#2). Findings include, but are not limited to:Resident 2 was admitted to the facility in 06/2023 with diagnoses including Alzheimer's disease with behavioral disturbances.The resident's clinical record was reviewed and the following was identified:A progress note dated 06/15/23 stated: "[The resident] did not like me, and would not take the medicine from me. I got care partner to give it to [him/her]."In an interview on 07/11/23, Staff 1 (Administrator) indicated she was "surprised" the med tech would have a care partner administer medication to a resident. She stated she would investigate and speak with the med tech.The need for all medications to be administered by trained med techs and for medications to be administered and documented by the same person was discussed with Staff 1 (Administrator), Staff 2 (Wellness Coordinator/LPN), and Staff 13 (Regional RN). They acknowledged the findings.
Plan of Correction:
1.) Med tech was counseled and med tech training was held on appropriate ways to handle medication refusals and the need for medications to be passed and documented by the same person. 2.) RCC will do quarterly audits of med passes with each med tech to ensure that all med techs are following policies and procedures. 3.) Quarterly audits will be held. 4.) RCC, Wellness director and Admin will follow

Citation #9: C0361 - Acuity-Based Staffing Tool

Visit History:
1 Visit: 7/12/2023 | Not Corrected
2 Visit: 11/14/2023 | Corrected: 9/10/2023
Inspection Findings:
Based on interview and record review, it was determined the facility failed to ensure the ABST (Acuity Based Staffing Tool) was updated at least quarterly and following changes of condition, to determine appropriate staffing levels to address activities of daily living and other tasks related to care for 5 of 5 sampled residents (#s 1, 2, 3, 4, and 5). Findings include, but are not limited to: Observations, interviews, and review of clinical records, including service plans for Residents 1, 2, 3, 4, and 5, revealed the facility's ABST tool was not updated quarterly and when there was a significant change of condition to reflect the residents' care needs, in order to ensure the ABST was accurately determining the needed staffing levels.On 07/12/23 the need to ensure the ABST tool was updated to determine appropriate staffing levels to address activities of daily living and other tasks related to care was discussed with Staff 1 (Administrator), Staff 2 (Wellness Coordinator/ LPN), and Staff 13 (Regional RN). They acknowledged the findings.
Plan of Correction:
1.) All care plans have been compared against the ABST and necessary adjustments have been made to ensure all resident cares are correct.2. RCC will update the ABST when the Care plans are updated. Wellness director will give RCC a daily list of care plan updates at the daily clinical meeting.3.) ABST will be updated for new move ins, 30 day eval, each quarterly eval and COC's. Residents will be removed once discharged. Wellness director and Admin will do weekly checks for accuracy. 4.) RCC, Wellness director, Admin

Citation #10: Z0142 - Administration Compliance

Visit History:
1 Visit: 7/12/2023 | Not Corrected
2 Visit: 11/14/2023 | Corrected: 9/10/2023
Inspection Findings:
Based on observation, interview, and record review, it was determined the facility failed to follow licensing rules for Residential Care and Assisted Living Facilities. Findings include, but are not limited to:Refer to C 361.
Plan of Correction:
Plan of correction : Refer to C252, C260, C262, C270, C280, C290, C301, C361 and Z163

Citation #11: Z0162 - Compliance With Rules Health Care

Visit History:
1 Visit: 7/12/2023 | Not Corrected
2 Visit: 11/14/2023 | Corrected: 9/10/2023
Inspection Findings:
Based on observation, interview, and record review, it was determined the facility failed to provide health care services in accordance with the licensing rules for Residential Care and Assisted Living Facilities. Findings include, but are not limited to:Refer to C252, C260, C 262, C270, C 280, C 290, and C 301.
Plan of Correction:
Plan of correction : Refer to C252, C260, C262, C270, C280, C290, C301, C361 and Z163

Citation #12: Z0163 - Nutrition and Hydration

Visit History:
1 Visit: 7/12/2023 | Not Corrected
2 Visit: 11/14/2023 | Corrected: 9/10/2023
Inspection Findings:
Based on observation, interview, and record review, it was determined the facility failed to ensure an individualized nutrition and hydration plan for each resident was developed and included in the service plan for 5 of 5 sampled residents (#s 1, 2, 3, 4, and 5) whose service plans were reviewed. Findings include, but are not limited to:Resident 1, 2, 3, 4, and 5's current service plans were reviewed during survey. Each service plan lacked information and staff instructions related to the individualized nutrition and hydration status and preferences and needs of the resident. The need to develop individualized service plans addressing residents' nutrition and hydration needs was discussed with Staff 1 (Administrator) and Staff 2 (Wellness Coordinator/LPN) on 07/11/23. They acknowledged the findings.
Plan of Correction:
1.) Each care plan found to be missing individualized nutrition and hydration plan has been updated.2.) At each move in assessment the nurse will ensure that questions are fully answered by the resident or resident family. If resident is unwilling to answer any questions at assesment the nurse will follow up with the resident and family again prior to move in to ensure all resident specific information is entered. Nurse will check in with caregivers periodically to gather information about the residents likes and dislikes to add to careplan as well. 3.) Move in assesment will be evaluated by clinical team prior to move in to ensure individualized information is present. 4.) Clinical team consisting of Admin, Wellness director and RCC will monitor

Survey Y3JL

2 Deficiencies
Date: 11/15/2022
Type: State Licensure, Other

Citations: 3

Citation #1: C0000 - Comment

Visit History:
1 Visit: 11/15/2022 | Not Corrected
2 Visit: 1/19/2023 | Not Corrected
3 Visit: 4/26/2023 | Not Corrected
Inspection Findings:
The findings of the kitchen inspection, conducted 11/15/22, are documented in this report. The survey was conducted to determine compliance with the OARs 411-054-0030 for Residential Care and Assisted Living Facilities for Resident Services- Meals, and Oregon Health Service Food Sanitation Rules OARs 333-150-0000.
The findings of the revisit to the kitchen inspection of 11/15/22, conducted 1/19/23, are documented in this report. The survey was conducted to determine compliance with the OARs 411-054-0030 for Residential Care and Assisted Living Facilities for Resident Services- Meals, and Oregon Health Service Food Sanitation Rules OARs 333-150-0000.

The findings of the second revisit to the kitchen inspection of 11/15/22, conducted 4/26/23, are documented in this report. It was determined the facility was in substantial compliance with the OARs 411-054-0030 for Residential Care and Assisted Living Facilities for Resident Services- Meals, and Oregon Health Service Food Sanitation Rules OARs 333-150-0000.

Citation #2: C0240 - Resident Services Meals, Food Sanitation Rule

Visit History:
1 Visit: 11/15/2022 | Not Corrected
2 Visit: 1/19/2023 | Not Corrected
3 Visit: 4/26/2023 | Corrected: 3/5/2023
Inspection Findings:
Based on observation, record review, and interview, it was determined the facility failed to ensure the kitchen was maintained in accordance with the Food Sanitation Rules OAR 333-150-000. Findings include, but are not limited to:Observations of the main facility kitchen, food storage areas, food preparation, and food service on 11/15/22 revealed splatters, spills, drips, and debris noted on: - Can opener blade and casing; - Stand mixer; - Food Processor; - Interior and exterior of the microwave; - Walls in food preparation area; - Interior of reach in freezer; - Food packages and containers in dry food storage area;, - Dishes and cookware stored on open shelving and racks; - Open stainless steel shelving and metal rack shelving; - Top of black reach in refrigerator and juice machine, - Ceiling vent above black reach in refrigerator; - Plastic knife case hanging on the wall; - Bakery racks; - Front grate of the ice machine; - Underneath shelving and equipment; - Floor of the walk in refrigerator; - Dishwashing area including flooring, walls, and equipment; and - Radio.* The stand mixer blade was noted to have the finished chipped off. * Cutting boards were deeply scored and flaking off pieces.* Open packages and dented cans were noted in the dry food storage area.* Dish washing racks were stored on the floor. Visible debris was noted on the clean side of the dish machine.* The rinse cycle thermometer on the dish machine was not operating. * Staff were using a mixture of bleach and dish soap for sanitizing. There was no evidence of testing the solution to ensure between 50 and 110 parts per million. When tested, it was above 200 parts per million. * Staff were observed to not change gloves between tasks while handling ready to eat foods.Observations of the kitchenettes on 11/14/22 revealed:* Splatters, spills, drips, and debris noted on: - Interior and exterior of cupboards and drawers and walls; - Outer surfaces of garbage cans and hampers; - Interiors of mini-refrigerators; - Interior and exterior of microwaves;and - Flooring and cove base.* Undated and unlabeled storage bags of cookies and rolls were noted in a drawer.* Food wrapped in aluminum was observed left in a microwave.* The mini-refrigerator/freezers were noted to have frost build up in the freezers and damage to the shelving in the refrigerators.Staff 2 (Dietary Manger) and the Surveyor toured the kitchen. Staff 2 acknowledged the above findings.The areas in need of cleaning and repair were reviewed with Staff 1 (Administrator). She acknowledged the findings.

Based on observation, record review, and interview, it was determined the facility failed to ensure the kitchen was maintained in accordance with the Food Sanitation Rules OAR 333-150-000. This is a repeat citation. Findings include, but are not limited to:Observations of the main facility kitchen, food storage areas, food preparation, and food service on 1/19/23 revealed splatters, spills, drips, dust and debris noted on: - Dishwashing Equipment; and - Fire sprinkler heads.* White cutting board on steam table was found to be deeply scored and stained.* Dish washing rack was observed stored on the floor. * Hole in the wall exposing electrical and piping found on the back left wall by the baking rack.*The rinse cycle thermometer on the dish machine was not operating correctly. The rinse dial was reading 170 and did not move. The wash cycle thermometer did not quite get to 180. The dish machine temperature logs were reviewed and revealed multiple readings that were not at the required 180 F for sanitation. Staff 2 (Dietary Manager) stated the process when dish machine was not operating correctly was to utilize the 3 compartment sink method. Staff 2 validated s/he was not notified when temperatures were not reaching 180 and could not verify that a 3 compartment sink method was utilized under those circumstances. Staff 2 utilized an instant read digital thermometer to validate rinse temperature was at 181.3 F after 4 runs of machine. Kitchen staff stated that the temperature gages "never work right". Staff 2 did validate that the dish machine had been serviced multiple times that month and there were still problems with the temperature gauges. Staff 2 (Dietary Manger) and the Surveyor toured the kitchen. Staff 2 acknowledged the above findings.Observations of the kitchenettes on 1/19/23 revealed:* Splatters, spills, drips, and debris noted on: - Interior and exterior of cupboards and drawers; - Interior and exterior of microwave; and - Flooring and molding.* One of the mini-refrigerator/freezer had damage to the shelving making it a non cleanable surface. One of four microwaves were found to be damaged making it a non cleanable surface.* Two coffee containers were found with scoops stored inside and touching the coffee grounds.* Under the sinks of all kitchenettes had a large cut out area in the cabinet. The underneath of these cabinets were dirty and had exposed particle board. Pipes were dirty with potential leaks on the pipes. One sink had a strong odor and visible standing fluid in a basin under the pipe. All areas had items stored under the sink that could be potentially contaminated by dripping grey water from the sink (toasters, coffee makers). *Multiple cabinet interiors had exposed particle board in various areas.The areas in need of cleaning and repair were reviewed with Staff 1 (Administrator). She acknowledged the findings.
Plan of Correction:
-Areas of the kitchenetts were noted to have spills of has been cleaned and an updated cleaning schedule has been published to ensure all areas remain in compliance.-All undated foods have been removed and staff have been trainied on dating any foods opened and proper storage policies. Resident care coodinator and Administrator will ensure compliance. -The mini fridges have been defrosted and cleaned. The damaged fridges have been replaced. -All areas noted that required cleaning have been cleand and an updated cleaning schedule has been published. Dining srevices director inspects daily cleaning and submits weekly quality assurance checklist to the Administrator.-Administrator will do weekly and as needed spot checks to ensure compliance with the cleaning requirements. The are of the diswasher noted to need cleaning has been deep cleaned and will be monitored by the dietary supervisor. The fire sprinkler heads are being replaced by Performance systerms intergrated as they were not able to be cleaned to our satisfaction.The cutting board on the steam table has been replaced.The whole in the wall behind the bread rack has been repaired.The rinse cycle on the dish machine has been repaired and is reaching 180 degrees. A procedure for when to contact the dietary supervisor has been posted.

Citation #3: Z0142 - Administration Compliance

Visit History:
1 Visit: 11/15/2022 | Not Corrected
2 Visit: 1/19/2023 | Not Corrected
3 Visit: 4/26/2023 | Corrected: 3/5/2023
Inspection Findings:
Based on observation, interview, and record review, it was determined the facility failed to follow licensing rules for Residential Care and Assisted Living Facilities. Findings include, but are not limited to:Refer to C 240.

Based on observation, record review and interview, it was determined the facility failed to follow licensing rules for Residential Care and Assisted Living Facilities. Findings include, but are not limited to: Refer to C240.
Plan of Correction:
Refer to C 240All areas of the kitchenetts noted to need cleaning have been deep cleaned and will remain on a weekly deep cleaning schedule monitored by the resident care coordinator. Staff have been notified that they are no loner allowed to have the scoops left in the coffe containers. The dietary supervisor will be ordering indvidually bagged servings of coffee going forward to elemanate the need for coffee scoops. The refrigerator noted to have damage has been replaced and the microvave noted to have damage has been replacedThe particle board making up the bottom of the cuppards under the sinks have been replaced closing up the open cut out areas. The pipes have all been inspected and cleaned. The items under the sinks have been removed .