Rivers Edge Rehabilitation And Care

3. Resident was admitted to the facility in 12/2025. On 6/1/26 at 12:31 PM, Resident 27 stated the toilet in her/his room did not flush, would run continuously at times, and required manual adjustment. Resident 27 stated staff were aware of the issue, but it was not repaired. On 6/3/26 at 3:26 PM, Staff 11 (CNA) stated Resident 27GÇÖs toilet was frequently clogged, and she had informed the prior maintenance director about the issue twice in the past. A 6/3/26 Work Order Report revealed a work order to address Resident 27GÇÖs malfunctioning toilet was generated on 4/10/26 and closed on 5/27/26. On 6/4/26 at 9:00 AM, Staff 8 (Maintenance Director) stated he was unaware of an issue with Resident 27's toilet and was unable to give a reason why the work order was closed when the work was not completed. -á -á -á -á , 1. Resident 28 was admitted to the facility in 11/2025.-á On 6/1/26 at 12:10 PM, Witness 2 (Family Member) stated she/he was dissatisfied with the cleanliness and condition of Resident 28GÇÖs room: the blinds were broken, there was a hole in the window frame leading directly to the outside, the floor was frequently dirty, and the residentGÇÖs fall mat was dirty and sticky. Witness 2 stated the broken blinds and window frame hole were both present when the resident moved into the room, and she/he had spoken to the previous maintenance director about the need for repair. Resident 28GÇÖs room was observed to have accumulated dirt and dust on the floor, particularly around the furniture and under the window. The window blinds were coated with dust and five of the slats were broken. There was a hole in the bottom left corner of the window frame that led directly to the outside, big enough for a fingertip to poke through. Resident 28GÇÖs fall mat was soiled with large brown stains and sticky spots.-á On 6/2/26 at 3:54 PM Staff 12 (Housekeeping Manager) acknowledged Resident 28GÇÖs room and fall mat were dirty and needed to be cleaned. Staff 12 stated the blinds were difficult to clean since they were broken. -á On 6/4/26 at 8:55 AM Staff 8 (Maintenance Director) stated he was aware of the broken blinds, but not the window frame hole in Resident 28GÇÖs room. Staff 8 stated repairs such as broken blinds and a hole in the window frame required immediate repair.-á On 6/4/26 at 10:59 AM Staff 1 (Administrator) stated repairs to blinds and windows were to be made as soon as the damage occurred, and all staff members were responsible for reporting repair needs to maintenance.-á 2. Resident 5 was admitted to the facility in 2023. On 6/1/26 at 11:24 AM, Resident 5 stated several months ago she/he requested maintenance move the pictures hanging behind her/his bed to a location where she/he could see them, and the light next to the door was not working, but neither request was addressed. Observations of Resident 5GÇÖs room revealed pictures were hung behind the residentGÇÖs bed where she/he could not see them, and the light next to the door did not work. Resident 5GÇÖs floor was dirty with accumulated dust and debris. Next to the residentGÇÖs dresser on the floor was a dirty sock, a tube of cream, various pieces of plastic packaging, and a pair of nail clippers. The residentGÇÖs bed was angled away from the wall and the area between the wall and bed was dirty and dusty. The area under Resident 5GÇÖs wheelchair had sticky red spots and visible dirt.-á On 6/2/26 at 3:54 PM Staff 12 (Housekeeping Manager) acknowledged Resident 5GÇÖs room was dirty and needed to be cleaned. A 6/3/26 Work Order Report revealed a work order for moving Resident 5GÇÖs pictures and fixing the light in her/his room was generated on 5/18/26 and closed on 5/22/26.-á On 6/4/26 at 9:13 AM Staff 8 (Maintenance Director) stated he was unaware of Resident 5GÇÖs previous request to have her/his pictures moved or that the light in the room did not work. Staff 8 was unable to give a reason why the work order was closed when the work was not completed.-á

Deficient Practice: The facility failed to maintain a safe, clean, comfortable, and homelike environment by not ensuring resident room cleanliness, timely repairs, hand rail repairs, and completion of maintenance work orders. 1. Immediate corrective action: Residents 28, 5, and 27 received immediate corrective actions, including deep cleaning, replacement or repair of damaged items, plumbing and lighting repairs, and verification by the Housekeeping Manager, Maintenance Director, and Administrator. Damaged handrail end caps were replaced with approved materials to restore smooth, cleanable surfaces. 2. Identification of potential impact: All residents had the potential to be affected. A facility-wide environmental audit of resident rooms, bathrooms, and common areas was completed. Any identified housekeeping or maintenance issues were corrected or entered into the work order system. A facility-wide audit of handrails and other high-touch surfaces was completed, and any deficiencies were repaired or replaced. 3. Measures to prevent recurrence: · Work order process revised to ensure repairs are completed before closure. · Weekly environmental rounds implemented and expanded to include handrails and other high-touch surfaces. · Housekeeping staff re-educated on cleaning standards and reporting maintenance concerns. · All staff educated on reporting environmental issues promptly. · Resident concerns tracked in TELS until resolved. 4. Monitoring plan: · Weekly environmental, housekeeping, handrails, high-touch surfaces, and work order audits for 4 weeks, then monthly for 3 months. · Administrator reviews work orders for timely completion. · Audit results are reported to QAPI monthly for 3 months or until sustained compliance.

The facilityGÇÖs Abuse Prevention Policy and Procedure, dated 6/12/18, indicated: -All incidents, accidents, and injuries of unknow origins such as bruising or skin tears, and resident-to-resident contacts will be identified through the 24-hour report and an incident report in order to initiate an investigation. The Administrator and the Director of Nursing will be notified. -Mandated Reporters are to immediately report to their onside supervisor and the State Hotline number be they have reasonable cause to believe abuse, neglect, involuntary seclusion, abandonment, or financial exploitation has occurred, or when they have reason to suspect an incident is sexual or physical assaults. The Director of Nursing and/or Administrator shall be immediately notified of all allegations of abuse and neglect. -á -á Resident 45 was admitted to the facility in 7/2018 with a diagnosis of respiratory failure. -á Resident 45's 1/1/26 Progress Note revealed she/he alleged abuse and psychosocial harm. Resident 45 reported two CNAs assisted her/him to reposition in bed and her/his back was injured because the CNAs ""overdid it.""-á -á Resident 45's 1/1/26 Event-Other investigation form revealed on 1/1/26 a handwritten note by Staff 17 (CNA) was found on the Resident Care Manager's floor. The note indicated on 12/30/25 Resident 45 was heard screaming in pain. Resident 45 reported staff caused her/him to be in pain by assisting her/him in bed when she/he did not need to be repositioned.-á -á On 6/4/26 at 2:38 PM Staff 17 stated if a resident reported abuse she/he notified the charge nurse. Staff 17 stated on 12/30/25 when Resident 45 reported abuse she/he reported to Staff 18 (Former RN) and also wrote a note to the Resident Care Manager.-á -á On 6/4/2026 9:59 AM Staff 1 (Administrator) stated staff should have reported Resident 45's allegation of abuse on 12/30/25 and the facility did not report to the state within the required time frame. On 6/5/26 at 10:37 AM Staff 18 stated on 12/30/25 she was not notified of Resident 45's allegation of abuse. Staff 18 stated if she/he was notified, she would have reported to management. -á -á -á -á

Based on interview and record review it was determined the facility failed to ensure allegations of abuse were reported timely for 1 of 6 sampled residents reviewed for accidents and abuse. All residents in the facility have the potential to be impacted by this deficiency. To prevent recurrence, the facility will: - Staff provided education regarding the types of abuse and neglect, along with the need for timely reporting to the appropriate parties. - DNS or designee will complete an audit reviewing all allegations to ensure that reporting was completed timely. This audit will be completed weekly x4 weeks and then monthly thereafter until substantial compliance is achieved. - Any findings from these audits will be brought to QAPI for review as indicated.

The facilityGÇÖs undated Quarterly Assessments policy revealed quarterly MDS assessments were conducted to track the residentGÇÖs status between comprehensive assessments to ensure critical indicators of gradual change in a residentGÇÖs status were monitored. -á Resident 7 was admitted to the facility in 7/2022 with diagnosis including obstructive sleep apnea, chronic respiratory failure with hypoxia and hypercapnia (the bodyGÇÖs tissues do not receive enough oxygen and the lungs cannot effectively remove carbon dioxide leading to dangerous carbon dioxide buildup in the blood), and Chronic Obstructive Pulmonary Disease (COPD) A review of the 4/25/26 Quarterly MDS revealed the resident was not using oxygen or a BiPAP (Bilevel Positive Airway Pressure that delivers pressurized air through a mask providing two pressure levels: a higher pressure for inhaling and a lower pressure of exhaling). -á The physician order, last signed on 5/31/26, revealed an order with a start date of 2/5/26 indicating Resident 7 was to receive continuous oxygen at two Liters per minute through nasal cannula (NC) or bled into the BiPAP. On 6/1/26 at 1:38 PM Resident 7 was observed with a NC placed in her/his nostrils and received oxygen through a portable oxygen machine. Resident 7 stated she/he required the use of continuous oxygen. Resident 7 stated while she/he was in bed she/he received oxygen through the BiPAP machine bled through from the oxygen concentrator and while up in the wheelchair received oxygen through the portable oxygen machine and the NC. On 6/4/26 at 12:12 PM Staff 5 (MDS Coordinator) stated he was an offsite MDS Coordinator that went to the facility once a week. Staff 5 stated he collected information for each section of the MDS through the residentGÇÖs physicians order, progress notes and any documentation uploaded into the residentGÇÖs medical record. Staff 5 acknowledged Resident 7 required continuous oxygen, used a BiPAP and he coded the 4/25/26 Quarterly MDS inaccurately. -á On 6/4/26 at 2:08 PM Staff 2 (DNS) acknowledged Resident 7GÇÖs 4/25/26 Quarterly MDS was coded inaccurately related to oxygen and BiPAP use.

Based on observation, interview and record review it was determined the facility failed to ensure the MDS was coded accurately related to oxygen and non-invasive mechanical ventilator for 1 of 3 sampled residents reviewed for respiratory care. All residents in the facility have the potential to be impacted by this deficiency, which places residents at risk for inaccurate assessments. To prevent recurrence of this deficiency: - A corrected MDS for resident #7 was submitted with accurate coding to reflect use of oxygen/BiPAP. - MDS coordinator provided education regarding appropriate coding of respiratory care, including O2 and BiPAP. - DNS or designee will conduct an audit of completed MDSs to ensure appropriate coding of respiratory care completed. This audit will be conducted weekly x4 weeks and then monthly thereafter until substantial compliance is achieved. - Any findings from these audits will be brought forward to QAPI as indicated.

Resident 4 was admitted to the facility in 12/2023 with a diagnosis of diabetes.-á -á Resident 4's 6/24/25 Physician Orders revealed Insulin Lispro (fast acting insulin) was to administer every two hours PRN CBG greater than 400. -áResident 4's PRN Insulin Lispro was not to be administered within two hours of her/his scheduled Lispro which was to be administered after meals.-á -á Resident 4's 5/2026 DAR (Diabetic Administration Record) revealed her/his CBG was greater than 400 on 5/1/26 at 1:00 PM, 5/7/26 at 9:00 AM, 5/12/26 at 12:00 PM and 6:26 PM, and 5/26/26 at 8:25 AM. Resident 4's DAR revealed staff did not administer the PRN Insulin Lispro.-á -á Resident 4's clinical record did not have documentation to indicate on 5/1/26, 5/7/26, 5/12/26, and 5/26/26 her/his CBG was rechecked after the CBGs were greater than 400. -á On 6/4/26 at 2:04 PM Staff 4 (RN Regional Consultant) verified in 5/2026 Resident 4's CBG was greater than 400 on four occasions and there was no documentation to indicate her/his CBG was rechecked or PRN insulin Lispro was administered.

Based on interview and record review it was determined the facility failed to provide PRN insulin per physician orders for 1 of 5 sampled residents reviewed for unnecessary medications. All residents in the facility with orders for PRN insulin have the potential to be impacted by this deficiency, placing residents at risk for elevated blood sugars. To prevent recurrence: - Resident #4's insulin orders were reviewed and updated to ensure clarity and appropriate administration - Nursing staff provided education regarding providing PRN insulin per MD orders. - DNS or designee will conduct an audit of all residents with PRN insulin to ensure that insulin is being administered per MD order. This audit will be conducted weekly x4 weeks and then monthly thereafter until substantial compliance is achieved. - Any findings of these audits will be brought forward to QAPI as indicated.

2.Resident 44 was admitted to the facility in 5/2026 with diagnoses including pneumonia. Resident 44GÇÖs health record indicated resident had a BIMS score of nine, indicating a moderate cognitive deficit. Resident 44GÇÖs 5/22/26 care plan and admission orders indicated Resident 44 was a high aspiration risk and required one on one supervision for all eating and drinking. On 6/1/26 at 1:42 PM, Resident 44 was observed asleep in bed. Two cups were located on the bedside table within reach of the resident. One cup without a lid contained juice, and a second cup with a lid contained water. On 6/1/26 at 2:55 PM, Staff 16 (Restorative Aide) stated Resident 44 required one to one supervision during all meals, and Resident 44 was not to be left unsupervised, were to cue the resident during meals and assist with all food and liquid intake as needed. Staff 16 stated she never witnessed the resident chocking or coughing during meals. On 6/1/26 at 3:41 PM, Resident 44 stated she/he did not have a history of choking while consuming liquids. On 6/1/26 at 3:56 PM, Staff 3 (LPN Resident Care Manager), stated Resident 44 required one to one supervision during all meals and required staff to be present to monitor and assist with eating and liquids as needed. Staff 3 stated fluids should not be left at the bedside unless the fluids were well out of reach of the resident. On 6/1/26 at 4:16 PM, Resident 44 was observed awake in bed. Two cups were located on the bedside table within reach of the resident. One cup without a lid contained juice, and a second cup with a lid which contained water. The resident did not reach for any fluids on his bedside table. On 6/1/26 at 3:55 PM Staff 27 (CNA) stated she worked with the resident who had poor vision and was to be taken to the dining room for assistance with all meals. Staff 27 stated she would refer to the Kardex (a quick guide for CNAs to provide care to residents) but was unaware the resident required one to one supervision and was not to have liquids at bedside. On 6/1/26 at 4:22 PM, Staff 26 (CNA) stated she was aware Resident 44 was not to drink from a straw but was unaware the residents required one to one supervision and was not to have fluids at her/his bedside.-á On 6/2/26 at 11:27 AM, Staff 2 (DNS) and Staff 4 (RN Regional Consultant) stated Resident 44 required one to one supervision which meant staff to be present for all food and liquid intake and fluids were not to be kept at the bedside unless they were placed out of reach. , 1. Resident 38 was admitted to the facility in 9/2025 with a diagnosis of dysphagia (difficulty swallowing).-á -á Resident 38's 9/10/25 Speech Therapy Evaluation and Plan of Treatment revealed she/he had minimal signs of dysphagia but due to her/his cognitive status and confusion, she/he was not able to follow instructions for swallowing strategies. Resident 38 was assessed to not have signs of aspiration. Recommendations included she/he was to have close supervision for oral intake and be upright for meals.-á -á Resident 38's 9/10/25 in-room Aspiration Precautions Information sheet (posted above Resident 38's head of bed) did not instruct staff to provide supervision for meals.-á -á-á Resident 38's 2/23/26 Aspiration Precautions information sheet (located in the dining room in a binder) revealed she/he was to be provided 1:1 monitoring while eating.-á -á Resident 38's 3/25/26 Order Details revealed she/he was to have 1:1 supervision for meals with small bites and sips.-á -á On 6/1/26 at 4:20 PM Resident 38 was observed in bed with her/his eyes shut. Two cups of fluids within arm's reach were observed on Resident 38's bedside table. -á On 6/1/26 at 4:22 PM Staff 20 (CNA) stated Resident 38 was able to eat independently. Staff 20 reviewed Resident 38's in-room Aspiration Precautions Information sheet and stated Resident 38 was able to eat and drink without supervision. If Resident 38 was assessed to need 1:1 supervision staff would need to be with the resident while she/he consumed food and fluids.-á -á On 6/1/26 at 4:52 PM and 6:02 PM Staff 3 (LPN Resident Care Manager) stated a resident's in-room Aspiration Precautions Information sheet and the sheet located in the dining room should contain the same information. Staff 3 stated 1:1 supervision meant there should not be drinks within reach in a resident's room and staff were to be present with all intakes.-á -á On 6/1/26 at 5:32 PM Staff 25 (CNA) stated if a resident had aspiration precautions a sign was placed in a resident's room with instructions. Staff 25 stated Resident 38 was able to eat and drink independently and did not require 1:1 supervision.-á-á -á On 6/2/26 at 11:27 AM Staff 2 (DNS) stated the most current information for residents' aspiration precautions was located in the dining room. If a resident's Aspiration Precautions Information sheet indicated a resident was to be provided 1:1 supervisor, no food or drinks were to be left within reach at the bedside unless specified on the form.

Based on observation, interview and record review it was determined the facility failed to ensure aspiration precautions were followed for 2 of 5 sampled resident (#’s 38 and 44) reviewed for accidents. This placed residents at risk for adverse outcomes related to aspiration. To prevent recurrence: Resident #44 has discharged. Resident #38 has been re-evaluated by SLP and aspiration precaution recommendations have been used to update the precaution information in the aspiration books, signage in their room, their orders, and the care plan. All residents with aspiration precautions have the potential to be impacted. 100% audit of all residents on aspiration precautions completed to ensure the information in each aspiration book, signage in room, orders, and care plan match for compliance. Residents with aspiration precautions who need updated speech evaluations have been evaluated and any changes made have been updated. All new admits identified as needing aspiration precautions will be added to the aspiration books with matching signage hung in their room. Nursing staff have been in-serviced on ensuring aspiration precautions are followed. DNS, or designee will complete weekly audits x 4 weeks of residents on aspiration precautions will be done, then monthly thereafter until substantial compliance is achieved.

Resident 7 was admitted to the facility in 7/2022 with diagnosis including obstructive sleep apnea, chronic respiratory failure with hypoxia and hypercapnia (the bodyGÇÖs tissues do not receive enough oxygen and the lungs cannot effectively remove carbon dioxide leading to dangerous carbon dioxide buildup in the blood), and Chronic Obstructive Pulmonary Disease (COPD) A review of the 7/23/26 Annual MDS revealed Resident 7 had a BIMS of 15 indicating she/he was cognitively intact and it revealed Resident 7 utilized oxygen. The physician order, last signed on 5/31/26, revealed an order with a start date of 2/5/26 indicating Resident 7 was to receive continuous oxygen at two Liters per minute through nasal cannula (NC) or bled into the BiPAP. A review of 6/2026 TAR revealed to clean the oxygen concentrator and filter every Tuesday night shift starting on 2/10/26. On 6/2/26 this task was documented as completed by Staff 15 (LPN). Observations on 6/1/26 at 1:23 PM, 6/2/26 at 3:27 PM, and 6/3/26 at 8:50 AM revealed the external vent on the back of the oxygen concentrator to have a layer of dust when touched with a finger. On 6/1/26 at 1:38 PM Resident 7 stated she/he required the use of continuous oxygen. Resident 7 stated while she/he was in bed she/he received oxygen through the BiPAP machine bled through from the oxygen concentrator and while up in the wheelchair received oxygen through the portable oxygen machine and the NC. On 6/2/26 at 3:48 Staff 24 (CNA) stated Resident 7 received continuous oxygen and only the nurses cleaned the exterior of the oxygen concentrator machines.-á On 6/3/26 at 8:56 AM Staff 15 stated Resident 7GÇÖs oxygen concentrator did not have a filter to clean, and she did not clean the exterior of the oxygen concentrator as nursing didnGÇÖt do that. On 6/3/26 at 9:28 AM Staff 2 (DNS) stated she expected the charge nurse to wipe down the exterior of the oxygen concentrator, including the vent on the back. Staff 2 observed Resident 7GÇÖs oxygen concentrator and acknowledged it had a layer of dust that should not be there. -á

Based on observation, interview, and record review it was determined the facility failed to maintain oxygen equipment for 1 of 3 sampled residents (#7) reviewed for oxygen therapy. This placed residents at risk for increased risk for respiratory failure. To prevent recurrence: All oxygen concentrators were immediately cleaned at the time this deficiency was identified. A 100% audit was conducted of all residents who use oxygen therapy to ensure there is a routine cleaning schedule implemented with details on the process included. All nursing staff have been educated on the importance of maintaining oxygen equipment. Education on oxygen therapy equipment has been added to new hire orientation. DNS, or designee will complete weekly audits x 4 weeks of residents on oxygen therapy will be done, then monthly thereafter until substantial compliance is achieved.

Resident 4 was admitted to the facility in 12/2023 with a diagnosis of kidney disease. -á Resident 4's 12/19/25 Annual MDS revealed she/he was cognitively intact.-á -á On 6/1/26 at 11:09 AM Resident 4 stated she/he did not go to dialysis on 6/1/26 because the facility did not set up transportation.-á -á On 6/4/26 at 4:12 PM Staff 14 (Social Services Director) stated the company that provided Resident 4 transportation to dialysis had a contracted schedule which needed to be renewed every 90 days. The contract was not renewed prior to expiration and Resident 4 missed dialysis on 6/1/26.-á -á On 6/4/26 at 4:16 PM DNS stated the facility should always ensure the transportation contract was renewed before it expired to ensure a resident did not miss dialysis.-á

Based on interview and record review it was determined the facility failed to ensure a resident had transportation for dialysis for 1 of 1 sampled resident (#4) reviewed for dialysis. This placed residents at risk for fluid retention. To prevent recurrence: The SSD immediately rescheduled resident #4’s dialysis appt to the following day and set-up the ride when learning that the transportation did not arrive to pick the resident up. Resident #4 did not experience any negative outcomes from his/her missed appointment. All residents with medical appointments that are set up as reoccurring and have an associated transportation contract will now have a reminder added to their TAR set one week prior to the ending of the contract. All residents with reoccurring appointments outside of the facility that require transportation contracts are at risk for this alleged deficient practice of ensuring transportation is provided to medically necessary appointments. A 100% audit was conducted of the 2 residents who meet these criteria to ensure their TAR has a reminder to review the transportation contract 1 week prior to its expiration. Education provided to SSD, med records, AD, RCM, and all licensed nurses. DNS, or designee will complete weekly audits x 4 weeks of residents with reoccurring appointments that require contracted transportation, audits will be done monthly thereafter. Audit findings will be reported to the QAPI Committee monthly for three months or until sustained compliance.

1. Resident 2 was admitted to the facility in 7/2023 with a diagnosis of a genetic disorder characterized by chronic constipation.-á -á Resident 2's 7/2/24 Order Details revealed she/he was to be administered MiraLAX (laxative) every morning for constipation ""hold for loose stools."" -á Resident 2's bowel care record from 5/5/26 through 6/3/26 revealed on 5/23/26 and 5/24/26 she/he had two loose each day. -á Resident 2's 5/2026 MAR revealed MiraLAX (was not held on 5/23/24, 5/24/26, or 5/26/26. -á On 6/3/26 atn12:34 PM Staff 21 (CMA) stated if a resident had an order to hold bowel medications for loose stools the medication should not be administered if a resident had a loose stool. Staff 21 stated CNAs notified her if a resident had a loose stool. -á On 6/3/26 at 3:43 PM Staff 2 (DNS) verified bowel care was not held when Resident 2 had loose stools. The information for loose stools was also on the bowel list which was printed daily and staff were to review the list prior to administering bowel care medications.-á -á -á 2.-áResident 4 was admitted to the facility in 12/2023 with a diagnosis of kidney disease.-á -á Epocrates.com (web-based pharmacy resource) revealed interactions included the use of torsemide and sertraline. The combination of these two medications could increase the risk of low sodium levels and sodium levels should be monitored. -á National Library of Medicine defines low blood sodium as levels lower than 135.-á -á Resident 4's Labs report from 2/2025 through 3/15/25 revealed on 3/5/25 her/his sodium level was low at 130. -á Resident 4's 6/2026 MAR included she/he was administered torsemide (removes excess fluid) and sertraline (antidepressant) daily. -á On 6/4/26 at 2:20 PM Staff 3 (LPN Resident Care Manager) stated Resident 4 often had her/his laboratory tests obtained during dialysis. Staff 3 verified Resident 4's last documented sodium level was on 3/5/25.-á -á On 6/4/26 at 4:16 PM Staff 2 (DNS) stated each resident's physician provided standing orders for routine laboratory tests. Staff 2 stated Resident 4 did not have standing orders for routine laboratory tests, verified on 3/5/25 her/his sodium was low, and no additional sodium levels were ordered or obtained after 3/2025.-á

Based on interview and record review it was determined the facility failed to ensure a resident's bowel care was held per physician orders and labs were monitored for 2 of 5 sampled residents (#2 and 4) This placed residents at risk for dehydration. To prevent recurrence: All residents who are on bowel care orders with instructions to hold med for loose stools will be audited to ensure medications were held for loose stools. Staff will be trained on the alert section of the PCC dashboard that shows when residents are reported to be having loose stools and how to run a bowel report, and the process for reporting and holding bowel medications. Director of Nursing or designee will audit three residents per week on bowel medications for one month and then three charts per month until substantial compliance is reached to ensure bowel meds are being held properly. Monitoring of labs for dialysis residents will be per provider order. All residents on dialysis had their medical record audited for receiving sodium depleting medications or medication combinations that can deplete sodium. Any residents found to be at risk were discussed with the provider to determine if routine Sodium level monitoring was appropriate. Any resident that the provider orders Sodium level monitoring for will have order enter on the TAR. Director of Nursing or designee will audit all dialysis residents each week x 4 and then once per month until substantial compliance is reached. Audit findings will be reported to the QAPI Committee monthly for three months or until sustained compliance.

-á Resident 16 was admitted to the facility in 4/2026 with a diagnosis including diabetes.-á -á Resident 16's 4/27/26 Admission MDS revealed she/he was cognitively intact -á On 6/2/26 at 8:56 AM Staff 19 (CMA) was observed to prepare Resident 16's medications, enter Resident 16's room, place her/his medicine cup with the prepared medications on her/his computer table, then Staff 19 exited her/his room.-á The medications which were left on the bedside table included:-á-á -amlodipine (treats high blood pressure) -atorvastatin (anti-lipid) -disulfiram (treats alcohol use disorder) -Biktarvy-á (anti-viral medication) -vitamin B12 (Supplement) -Farxiga (treats heart failure) -metformin (treats diabetes) -multvitamin (supplement) -Omeprozole (treats reflux disease) After Staff 19 left the room, this surveyor asked if Resident 16 was assessed to self-administer medications. Staff 19 stated Resident 16 did not have an assessment to leave medications at bedside, returned to her/his room, and requested Resident 16 to consume the medications.-á -á On 6/3/26 at 3:43 PM Staff 2 (DNS) stated medications were not to be left at the bedside unless a resident was assessed to be safe, had orders to leave at the bedside, and was reflected on the care plan. Staff 2 acknowledged leaving medications at the bedside was considered a medication error.-á

Based on observation, interview, and record review it was determined the facility had a medication error rate of greater than 5%. The facility error rate was with 32 percent with 8 errors in 25 opportunities. This placed residents at risk for adverse medication regimen. To prevent recurrence: Resident 16 was assessed for self-administration of medications. Based on this assessment it was determined that resident 16 is appropriate for self-administration of medications. Education provided to CMA regarding medication errors related to leaving meds without watching administration. Education also provided to notify a charge nurse when residents request to self-administer medications so an assessment can be completed. Same education also provided to all nursing staff and medication aides. DNS, or designee will complete weekly med pass observation audits x 4 weeks then monthly audits will be completed until substantial compliance is reached. Audit findings will be reported to the QAPI Committee monthly for three months or until sustained compliance.

The facilityGÇÖs undated Food Preparation and Service policy indicated: -Food preparation staff are to adhere to proper hygiene and sanitary practices to prevent the spread of foodborne illnesses. -Bare hand contact with food is prohibited. Gloves are worn when handling food directly and changed between tasks. Disposable gloves are single-use items and discarded after each use. -Food and nutrition services staff wear hair restraints (hair net, hat, beard restraint, etc.) so that hair does not contact food. 1. On 6/3/26 at 11:29 AM, Staff 9 (Cook) was observed working in the kitchen without a hair restraint. Staff 9GÇÖs hair was pulled back into a braid, which was observed swinging onto the front of her shoulder while she actively prepared food items for lunch. On 6/3/26 at 11:30 AM, Staff 7 (Dietary Director) stated Staff 9 forgot to replace her hair restraint after returning from lunch break. Staff 7 stated he believed a hair restraint was required only when the employeeGÇÖs hair was not pulled back and contained. On 6/4/25 at 10:35 AM, Staff 6 (Regional Dietary Director) stated hair restraints were -áto be worn at all times while working in the kitchen. 2. Observation of the facilityGÇÖs kitchen on 6/3/26 between 12:00 PM and 12:30 PM, revealed the following: -Staff 9 (Cook) opened the refrigerator and removed a bag of salad. Staff 9 opened the bag without gloves and used her bare hands to dish out the salad. Staff 9 returned the bag of salad to the refrigerator. -Staff 9 picked up a biscuit with bare hands, cut into pieces, and placed them onto a plate. -Staff 9 picked up pre-made sandwiches with bare hands and placed them on plates. On 6/3/26 at 12:28 PM, Staff 7 (Dietary Director) acknowledged Staff 9 did not properly follow guidelines for handling ready to eat food. On 6/4/26 at 10:35 AM, Staff 6 (Regional Dietary Director) stated staff are expected to use utensils or gloves when handling ready-to-eat food items. 3. On 6/4/26 at 10:20 AM, during interview with Staff 6 (Regional Dietary Director) and Staff 7 (Dietary Director), black tape was observed wrapped around the edge of the metal table used to hold clean dishes from the dishwasher. Staff 7 stated the tape was applied after the table was damaged. Staff 6 acknowledged the tape created a surface that could not be adequately cleaned and stated the tape needed to be removed. -á -á

The facility failed to ensure proper food handling and sanitation practices, including hair restraint use, prevention of bare-hand contact with ready-to-eat foods, and maintenance of cleanable food preparation surfaces. 1. Immediate corrective action: No residents were adversely affected. Staff received immediate re-education on hair restraints, hand hygiene, glove use, and safe food handling. The damaged food preparation surface was repaired or replaced, and the kitchen was inspected for sanitation compliance. 2. Identification of potential impact: All residents had the potential to be affected. A comprehensive dietary audit and staff observations were completed to verify compliance with food handling practices and sanitation standards. Any deficiencies were corrected immediately. 3. Measures to prevent recurrence: •All dietary staff were educated on F812 food safety requirements. •Competency validation completed for hand hygiene, glove use, hair restraints, and ready-to-eat food handling. •Daily kitchen sanitation rounds implemented. •Monthly inspection of dietary equipment and work surfaces added. 4. Monitoring plan: •Weekly food handling, sanitation, and surface audits for 4 weeks, then monthly for 3 months. •Maintenance inspects dietary work surfaces monthly. •Audit results reviewed by QAPI monthly for 3 months or until sustained compliance.

Upon the 6/1/26 survey entrance, observed several handrail end cap pieces were missing from handrails in resident areas.-á On 6/3/26 the facility implemented an improvised repair by covering the handrail ends caps with a plastic foam material and black tape. The application of tape created crevices between the layers, and portions of the tape protruded at angles where it was folded. The handrail closest to the dining room was not fully covered with tape, leaving an exposed area of the plastic foam. On 6/3/26 at 2:28 PM Staff 12 (Housekeeping Manager) was observed wiping the handrails but not the taped areas.-á On 6/4/2026 at 9:17 AM observed taped areas were peeling. Staff 12 stated the peeling tape resulted in an uncleanable surface.-á On 6/4/26 at 11:30 AM Staff 13 (Infection Preventionist) acknowledged the taped handrails could not be properly cleaned or disinfected.-á

Per letter dated 7/2/26, this tag will be removed following IDR resolution. Refer to F584 POC for details.

The facilityGÇÖs 5/2008 Pest Control policy indicated: -This facility maintains an on-going pest control program to ensure the building is kept free of insects and rodents. -Windows are screened at all times. On 6/1/26 at 12:13 PM observed an open bathroom window without a screen in Room 7. No insects were observed at that time. On 6/1/26 from 5:47 PM to 6:21 PM, during dinner in the main resident dining room, a window without a screen was open and a mosquito, unidentified large bug, and a fly were observed. Staff 14 (Social Services Director) closed the window and stated it was due to insects getting in through the window. Five windows in the dining room did not have screens.-á On 6/2/26 at 9:36 AM, a fly was observed on the surveyorGÇÖs computer while in the south hall. On 6/3/26 at 12:50 PM, a fly was observed in Staff 3GÇÖs (LPN Resident Care Manager) office. On 6/4/26 at 9:00 AM, Staff 8 (Maintenance Director) stated he was aware several screens needed to be replaced or repaired and stated he was conducting an audit of all window screens the following week. On 6/4/26 at 1:22 PM, Staff 1 (Administrator) stated screens were required to be in place on all windows as part of the facilityGÇÖs pest control policy and acknowledged the facility had several missing or damaged screens. -á -á

The facility failed to maintain a pest-free environment due to missing or damaged window screens, allowing insects into resident care and common areas. 1. Immediate corrective action: No residents were adversely affected. Unscreened windows were closed, damaged screens were repaired or replaced, affected areas were cleaned, and temporary pest control measures were implemented. 2. Identification of potential impact: All residents had the potential to be affected. A facility-wide inspection of all windows and screens was completed, and any deficiencies were corrected or scheduled for immediate repair. 3. Measures to prevent recurrence: · Window screen inventory and monthly inspections added to TELS. · Work order process reinforced to ensure timely completion and verification. · Staff re-educated on pest control, window screen reporting, and infection prevention. · Increased pest monitoring has been implemented throughout the facility. 4. Monitoring plan: · Weekly window screen and environmental audits for 4 weeks, then monthly for 3 months. · Pest sightings documented and addressed immediately. · Administrator reviews pest-related work orders. · Audit results reviewed by QAPI monthly for 3 months or until sustained compliance.

Based on interview, observation and record review it was determined the facility failed to follow resident rights for 2 of 2 sampled residents (#s 13 and 26) reviewed for resident rights and incontinence care. This placed residents at risk for lack of dignity. Findings include: 1. Resident 13 admitted to facility in 11/2023, with diagnoses including congestive heart failure (a progressive heart disease that affects pumping action of the heart muscles). A 12/2024 Annual MDS assessment revealed Resident 13 had a BIMS of 15 (cognitively intact). A review of Resident Council notes from 7/2024 revealed Resident 13's concerns about leaking briefs had been discussed at Resident Council and the facility response recorded was they would work to ensure the most appropriate product was used and supply an incontinence pad for Resident 13's wheelchair. A review of Resident 13's 8/2024 care plan revealed no changes were made related to incontinence. On 2/24/25 at 10:05 AM, Resident 13 stated her/his brief leaked when she/he urinated. Resident 13 stated she/he preferred to participate in activities but mostly stayed in her/his room because she/he did not want to be embarrassed by her/his brief leaking. On 2/26/25 at 11:50 AM, Resident 13 was observed wheeling down the facility hall with a wet peri area. On 2/27/25 at 8:15 AM, Staff 17 (CNA) stated he occasionally noticed Resident 13 with leaking briefs. Staff 17 stated Resident 13 used to attend activities frequently but now seemed to mostly stay in her/his room. On 2/27/25 at 9:27 AM, Resident 13 was observed in her/his wheelchair in the hallway and a strong smell of urine from the resident. On 3/03/25 at 9:57 AM, Staff 4 (CNA) stated she was aware Resident 13 sometimes had leaking briefs and correct application of her/his briefs was critical to prevent leakage. On 3/3/25 at 12:22 PM, Staff 3 (LPN/Resident Care Manager) stated she was responsible for care planning for Resident 13. She stated she was not aware of Resident 13's issues with leaking briefs and staff should have informed her Resident 13's briefs were leaking. On 3/3/25 at 1:07 PM, Staff 2 (DNS) stated she was aware Resident 13 had brought up the issue of leaking briefs. Staff 2 stated CNA staff determined moderate briefs were sufficient for Resident 13 and she thought the issue had been resolved. , 2. Resident 100 admitted to the facility in 12/2023, with diagnoses including heart failure. A 1/2/24 progress note written at 12:31 AM revealed Resident 100 passed away on 1/2/24 at 12:30 AM. A 1/2/24 progress note written at 11:59 AM revealed Resident 100's body was picked up at 11:45 AM. Resident 26 admitted to the facility in 12/2023 with diagnoses including heart failure. A 12/23/24 Annual MDS revealed Resident 26 had a BIMS of 15 which indicated she/he was cognitively intact. A 1/3/24 progress note revealed Resident 26 was upset over her/his roommate passing away and the body being left in their room for several hours after death. A review of the medical record revealed no documentation staff offered to move Resident 26 out of the room or move Resident 100's body out of the shared room while they waited for her/him to be picked up. On 2/24/25 at 11:45 AM, Resident 26 stated she/he was upset because Resident 100 was left in their shared room after her/his death. On 2/28/25 at 12:41 PM, Staff 7 (Social Services Director) stated she recalled the incident and stated Resident 26 should have been put on alert following the death of the roommate and being left in the room for multiple hours with Resident 100's body. Staff 7 stated she did not know if Resident 26 was offered to move out of the room while the body was in the room and stated she would have been upset if she was left in a room with a deceased resident for over 11 hours. On 2/28/25 at 1:27 PM, Staff 3 (LPN Resident Care Manager) stated at the time of Resident 100's death Resident 26 was not moved to another room and Resident 26 was not placed on alert charting following the death of her/his roommate.

Resident #13 issue of leaking brief was addressed and the most appropriate product was located to minimize leakage. Resident #26 was interviewed to ensure that the resident now feels comfortable in current room. The Director of Nursing or Designee reviewed current residents to ensure residents needs were accommodated to maintain independence and dignity. The Director of Nursing or designee re-educated staff on accommodating resident needs so they maintain their highest level of independence and dignity. The Director of Nursing or Designee will do random audits to ensure residents are accommodated in order to maintain their highest level of independence and dignity weekly X 2 weeks, then monthly X 2 months. The Director of Nursing or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Director of Nursing is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to ensure a resident or resident's representative was provided the risk and benefits information for psychotropic medications prior to administration for 1 of 5 sampled residents (#9) reviewed for medications. This placed residents at risk for lack of informed consent. Findings include: Resident 9 was admitted to the facility in 6/2022 with a diagnosis of depression. A 1/17/25 hospice Certification and Plan of Care revealed Resident 9 was admitted to hospice services on 1/17/25. Orders indicated Abilify (an antipsychotic medication) was to be administered daily, Cymbalta (an antidepressant medication) was to be administered daily, and lorazepam (an antianxiety medication) was to be administered PRN for restlessness. Review of Resident 9's clinical record revealed no evidence of consent forms for the administration of Abilify, Cymbalta, or lorazepam. On 2/27/25 at 9:18 AM, Staff 8 (LPN) stated consents for psychotropic medications were to be obtained from residents prior to medication administration. On 2/27/25 at 11:42 AM, Staff 3 (LPN Resident Care Manager) stated hospice should have obtained consents for the psychotropic medications upon admission to hospice services. Staff 3 stated she did not see the consents for the medications in Resident 9's clinical record. On 2/28/25 at 9:36 AM, Witness 2 (Hospice Director) stated hospice staff reviewed general admission consent and treatment plans upon admission to hospice services. Hospice did not go over the risk and benefits of psychotropic medications unless the facility provided a specific form and notified hospice staff to include the education in the admission process.

Resident #9 was provided the risk and benefits information for psychotropic medications. The Director of Nursing or Designee reviewed current residents to ensure residents or resident’s representative with psychotropic med use is provided the risk and benefits information for psychotropic medications. The Director of Nursing or Designee re-educated staff on ensuring that residents or resident’s representative is provided the risk and benefits information for psychotropic medications prior to administration if appropriate. The Director of Nursing or Designee will do random audits to ensure residents are provided the risk and benefits information for psychotropic medications prior to administration if appropriate weekly X 2 weeks, then monthly X 2 months. The Director of Nursing or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Director of Nursing or Designee is responsible for ensuring compliance.

Based on observation, interview, and record review it was determined the facility failed to ensure resident equipment, resident windows, walls, and bathroom lighting were in good working order and water was hot for 4 of 8 sampled residents (#s 6, 13, 22, and 26) reviewed for environment. This placed residents at risk for an unhomelike environment. Findings include: 1. Resident 6 was admitted to the facility in 12/2024 with diagnoses including dementia. On 2/26/25 at 12:00 PM, Resident 6's bathroom was observed to be dim with the light on. On 3/3/25 at 10:23 AM, Resident 6's bathroom was observed to be dark with the lights on. On 3/3/25 at 10:25 AM, Staff 13 (CNA) stated Resident 6 used the bathroom. Staff 13 stated the light had been dim for at least a week. On 3/3/25 at 10:38 AM Staff 5 (Maintenance Director) confirmed the bathroom light was dim and it was unsafe for a resident to go in there with the dim light. On 3/3/25 at 12:28 PM Resident 6 stated she/he took her/himself to the bathroom and had a difficult time seeing her/his way around in the bathroom. , 2. Resident 13 admitted to facility in 11/2023 with diagnoses including congestive heart failure (a progressive heart disease that affects pumping action of the heart muscles). A 12/2024 Annual MDS assessment revealed Resident 13 had a BIMS of 15 (cognitively intact). On 2/24/25 at 10:00 AM and on 2/27/25 at 10:08 AM, Resident 13 stated her/his walls were damaged from the bed scraping on the wall and she/he brought it up to maintenance several times but they were not repaired. Resident 13 sated the condition of the walls in her/his room bothered her/him because they were not repaired. On 3/3/25 at 9:28 AM, Staff 5 (Maintenance Director) stated it was hard to get repair completed due to rooms were occupied and he could not paint rooms with residents in the room. On 3/3/25 at 1:46 PM, Staff 1 (Administrator) stated she recognized walls in disrepair were not a homelike environment for residents. , 3. Resident 22 was admitted to the facility in 2023 with a diagnosis of diabetes. A 12/18/24 annual MDS revealed Resident 22 was cognitively intact. On 2/24/25 at 4:52 PM, Resident 22's bathroom window was observed to have a crack which extended from the left side and spread to the right side. Resident 22's water in her/his sink was checked for one minute and it was cool to the touch. On 2/27/25 at 2:09 PM, with Staff 6 (Business Office Manager) Resident 22's sink water was tested and it was 59 degrees F. On 2/27/25 at 2:31 PM, Resident 22 stated her/his water was cold and her/his window was cracked since she/he was admitted to the facility. On 2/27/25 at 2:35 PM, Staff 1 (Administrator) stated staff performed a weekly water check but the form they filled out did not include the temperatures which were taken so she could not verify the location or temperatures. Staff 1 verified the cracked window and cold water temperatures were identified on 2/24/25. On 3/3/25 at 10:51 AM, Staff 5 (Maintenance Director) stated a pump was out therefore the hot water was not being pushed to rooms including Resident 22's room. , 4. Resident 26 admitted to the facility in 12/2023 with diagnoses including heart failure. A 12/23/24 Annual MDS revealed Resident 26 had a BIMS of 15 which indicated she/he was cognitively intact. On 2/24/25 at 5:18 PM Resident 26 stated there was a time her/his bed had been stuck with the head up for ten days. A 2/3/25 Physical Therapy note revealed Resident 26's bed was stuck in a high position with the head and knee elevated which resulted in Resident 26 being unable to get out of bed and unable to roll in the bed. A 2/5/25 Physical Therapy note revealed Resident 26's bed was broken and stuck in a high position. A 2/6/25 Physical Therapy note revealed resident 26's bed was broken and she/he could not get in and out of the bed safely. A 2/7/25 progress note revealed Resident 26 reported to Staff 7 (Social Services Director) concerns about her/his bed being broken and not yet repaired. Resident 26 stated she/he was not able to get out of bed because the bed was stuck too high and it was difficult to have a bowel movement due to the bed being at a tilt. A 2/7/25 progress note revealed Resident 26's bed controller was fixed. On 2/26/25 at 8:56 AM, Staff 9 (CNA) stated she recalled Resident 26's bed being broken and stated it was broken for around three days. Staff 9 stated Resident 26 was stuck with one side of the head up and the other side down so she/he was stuck laying sideways and could not get out of the bed during this time. Staff 9 stated the facility management was aware of the broken bed. On 2/27/25 at 11:13 AM, Staff 7 (Social Services Director) stated she was made aware of Resident 26's bed not working on 2/7/25 and the bed was repaired later that day. Staff 7 did not know how long the bed was stuck but stated Resident 26 was laying flat with part of the the top of the bed swaying down. Staff 7 stated Staff 5 (Maintenance Director) and Staff 1 (Administrator) were notified and the bed was repaired the same day she was notified of it. On 2/27/25 at 2:32 PM, Staff 5 (Maintenance Director) stated he was aware of Resident 26's bed being broken and stated it was stuck at a level that she/he could not get out of bed. Staff 5 stated the bed was broken for a couple days.

Resident #6 bathroom light was fixed. Resident #13 scrapes on wall were repaired. Resident #22 bathroom window was repaired and hot water issues are scheduled for repair. Resident #26 bed was repaired. The Maintenance Director or Designee reviewed current residents to ensure resident equipment, windows, walls, bathroom lighting are in good working order and hot water issues have been scheduled for repair. The Administrator or designee re-educated staff on ensuring that residents have a comfortable and homelike environment including properly working equipment. The Maintenance Director or Designee will do random audits to ensure residents have a comfortable and homelike environment including properly working equipment weekly X 2 weeks, then monthly X 2 months. The Administrator or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Administrator is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to follow up on grievances for 1 of 4 sampled residents (# 26) reviewed for staffing. This placed residents at risk for not having their needs addressed. Findings include: Resident 26 admitted to the facility in 12/2023 with diagnoses including heart failure. A 12/23/24 Annual MDS revealed Resident 26 had a BIMS of 15 which indicated she/he was cognitively intact. A 5/14/24 progress note revealed Resident 26 complained to Staff 7 (Social Services Director) about long call light times. Staff 7 told Resident 26 she would address the issue. A 5/24/24 progress note revealed Resident 26 complained to Staff 7 about long call light times and her/his room not being clean. Staff 7 told Resident 26 she would report the concerns to the appropriate people. A 5/29/24 progress note revealed Resident 26 complained to Staff 7 about food issues and long call light times. Staff 7 told Resident 26 she would report the concerns to the appropriate department. A 6/3/24 progress note revealed Resident 26 complained to Staff 7 about the night shift not doing a good job, long call light times, and rude staff. Staff 7 told Resident 26 she would report this to the administrator and resident care manager. A review of the medical record revealed no documented follow up to the concerns. A review of the grievance binder revealed no grievances related to the concerns. On 2/28/25 at 12:28 PM Staff 7 (Social Services Director) stated when Resident 26 made complaints about staffing and call lights she reported the concerns to nursing and did nothing else with it. On 2/28/25 at 12:57 PM Staff 3 (LPN Resident Care Manager) stated when she followed up with Resident 26 she would just have a conversation and encouraged her/him that there was never a problem with staffing. On 2/28/25 at 1:15 PM Staff 29 (Regional Nurse Consultant) and Staff 2 (DNS) stated going forward the facility planned to follow the grievance process when there were concerns expressed to staff and Staff 2 stated she was unaware of Resident 26's concerns identified in the progress notes. On 2/28/25 at 3:57 PM Resident 26 reviewed the concerns she/he expressed and stated the facility did not resolve them and had not gotten back to her/him about the concerns.

Resident #26 was interviewed, and concerns were identified and addressed. The Social Services Director or Designee reviewed current residents to ensure concerns were addressed in a timely manner and went through the appropriate grievance process. The Administrator or designee re-educated staff on the policies and procedures related to grievances. The Social Services Director or Designee will do random audits to ensure the grievance policy is followed weekly X 2 weeks, then monthly X 2 months. The Social Services Director or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Administrator is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to protect the resident's right to be free from physical abuse by another resident for 1 of 3 sampled residents (#39) reviewed for abuse. This placed residents at risk for injury related to abuse. Findings include: Resident 39 was admitted to the facility in 9/2024 with diagnoses including post traumatic stress disorder (PTSD). Resident 20 was admitted to the facility in 11/2024 with diagnoses including PTSD. On 1/18/25 a Facility Reported Incident (FRI) was received by the State Survey Agency, which alleged Resident 20 hit Resident 39 on the head several times. Resident 39's 1/18/25 Progress Note indicated she/he reported to the nurse she/he was hit by Resident 20 on the top of the head several times. The facility's investigation dated 1/20/25, revealed Resident 39 and Resident 20 were in the dining room. Resident 39 was on her/his phone when Resident 20 asked Resident 39 to turn her/his phone down. Resident 39 stated she/he did turn her/his phone down, Resident 20 stated Resident 39 refused to turn her/his phone down. Resident 20 went over to Resident 39 and hit Resident 39 on the head several times. The residents were separated and assessed, no injuries noted. The police were notified and Resident 39 pressed charges against Resident 20. Both residents were placed on alert charting and no further incidents occurred. The facility substantiated abuse. On 2/28/25 at 10:09 AM, Staff 11 (LPN) stated on 1/18/25 Resident 39 went to the nurse's station and reported Resident 20 hit Resident 39 on the head several times after Resident 20 asked Resident 39 to turn down the volume on her/his phone. Staff 11 stated the residents were separated and Resident 39 was assessed for injury, no injuries noted. The police were notified and Resident 39 pressed charges against Resident 20. Staff 11 stated Resident 20 did not like loud noises and would yell if something in the environment was too loud. Staff 11 stated Resident 20 had no previous physical behaviors and had no physical behaviors since the incident on 1/18/25. On 2/28/25 at 1:33 PM, Staff 3 (LPN/Resident Care Manager) stated on 1/18/25 there was an incident with Resident 39 and Resident 20. Staff 3 stated Resident 39 was watching a video on her/his phone without using her/his headphones, which irritated Resident 20. Staff 3 stated Resident 20 hit Resident 39 on the head several times. Staff 3 stated Resident 20 usually had verbal behaviors and the incident on 1/18/25 was the only time Resident 20 had physical behaviors. Resident 20 acknowledged the incident occurred and that it was abuse.

Resident #39 was assessed to ensure he remains free from physical abuse. The Administrator or Designee reviewed current residents to ensure that they remain free from physical abuse. The Administrator or Designee re-educated staff on the policies and procedures related to protecting the resident’s right to be free from abuse. The Administrator or Designee will do random audits to ensure that residents remain free from physical abuse weekly X 2 weeks, then monthly X 2 months. The Administrator or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Administrator is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to provide bowel care and failed to follow physician orders for medication parameters for 3 of 5 sampled residents (#s 9, 22, and 24) reviewed for medications. This placed residents at risk for constipation and adverse medication regimen. Findings include: 1. Resident 9 was admitted to the facility in 6/2022, with a diagnosis of dementia. A bowel record dated 1/29/25 through 2/27/25 revealed Resident 9 had a bowel movement on 2/1/25 and did not have another bowel movement until 2/7/25. A 2/2025 MAR revealed Senna (laxative) was administered on 2/4/25 and the results of the administration were unknown. Progress Notes from 1/29/25 through 2/7/25 did not include an assessment related to Resident 9's lack of bowel movement. On 2/27/25 at 9:18 AM, Staff 10 (CMA) stated every day a bowel sheet was printed for all residents. If a resident did not have a bowel movement for three days, bowel care was initiated. On 2/27/25 at 9:18 AM, Staff 8 (LPN) stated if a resident refused bowel care the nurse was to document in the resident's Progress Notes an assessment and the rationale bowel care was not provided. On 2/28/25 at 9:36 AM, Staff 2 (DNS) verified bowel care was to be administered if a resident did not have a bowel movement for three days. A nurse was to document an assessment if a resident stated they did not require bowel care. Staff 2 verified Resident 9 did not have a bowel movement for five days and there was no documented nursing assessment. 2. Resident 22 was admitted to the facility in 12/2023, with a diagnosis of depression. A bowel record dated 1/29/25 through 2/25/25 revealed Resident 22 had a bowel movement on 2/2/25 and did not have another bowel movement until 2/6/25. Resident 22 also was documented to have a bowel movement on 2/21/25 and did not have another bowel movement until 2/25/25. Resident 22's 2/2025 MAR revealed she/he did not have PRN bowel care medications ordered. Resident 22's Progress notes from 2/2/25 through 2/25/25 revealed no bowel assessments. On 2/27/25 at 9:18 AM, Staff 10 (CMA) stated every day a bowel sheet was printed for all residents. If a resident did not have a bowel movement for three days, bowel care was initiated. On 2/27/25 at 9:18 AM, Staff 8 (LPN) stated if a resident refused bowel care the nurse was to document in the resident's Progress Notes an assessment and the rationale bowel care was not provided. On 2/28/25 at 9:36 AM, Staff 2 (DNS) verified bowel care was to be administered if a resident did not have a bowel movement for three days. A nurse was to document an assessment if a resident stated they did not require bowel care. Staff 2 stated Resident 22 was very independent, was able to use the bathroom without assistant, and staff may not have documented all of Resident 22's bowel movements. Staff 2 verified Resident 22 did not have a bowel movement for four days on two occasions, there were no PRN bowel care orders initiated and administered from the standing orders, and there were no nursing assessments in the resident's clinical records. , 3. Resident 24 was admitted to the facility in 10/202,4 with diagnoses including heart failure. A 10/31/24 physician order for Lasix (a diuretic medication) indicated to hold the medication for a systolic blood pressure (SBP) less then 110. A review of Resident 24's 2/2025 MARs revealed the following: -On 2/4/25 the blood pressure was 109/62 and the MAR was signed as administered. -On 2/6/25 the blood pressure was 108/60 and the MAR was signed as administered. -On 2/12/25 the blood pressure was 98/59 and the MAR was signed as administered. -On 2/14/25 the blood pressure was 96/50 and the MAR was signed as administered. -On 2/17/25 the blood pressure was 99/62 and the MAR was signed as administered. -On 2/19/25 the blood pressure was 102/60 and the MAR was signed as administered. -On 2/21/25 the blood pressure was 108/59 and the MAR was signed as administered. -On 2/25/25 the blood pressure was 108/61 and the MAR was signed as administered. On 2/27/25 at 1:31 PM, Staff 10 (CMA) stated Resident 24 received Lasix if she did not put a hold note in the progress notes. A 2/27/25 review of Resident 24's 2/2024 Progress Notes revealed no evidence of Staff 10 holding Resident 24's Lasix. On 3/3/25 at 10:28 AM, Staff 2 (DNS) stated based on Resident 24's blood pressure parameters, her/his Lasix should have been held for the identified days in 2/2025.

Resident #9 was provided proper bowel care. Resident #22 bowel care orders initiated and administered from the standing orders. Resident #24 Lasix protocol reviewed and followed as ordered. The Director of Nursing or Designee reviewed current residents to ensure that nurses assess the residents who trigger for no bowel movements, residents receive proper bowel care if appropriate and physician orders are followed properly for medication parameters on Lasix protocol. The Director of Nursing or designee re-educated staff on ensuring that nurses assess the residents who trigger for no bowel movements, residents receive proper bowel care if appropriate and physician orders are followed properly for medication parameters on Lasix protocol. The Director of Nursing or Designee will do random audits to ensure that nurses assess the residents who trigger for no bowel movements, residents receive proper bowel care if appropriate and physician orders are followed properly for medication parameters on Lasix protocol weekly X 2 weeks, then monthly X 2 months. The Director of Nursing or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Director of Nursing is responsible for ensuring compliance.

Based on observation, interview, and record review it was determined the facility failed to ensure cigarette lighters were not stored in resident rooms for 1 of 3 sampled residents (#5) reviewed for smoking. This placed residents at risk for burns. Findings include: Resident 5 was admitted to the facility in 10/2022 with a diagnoses of seizures and heart disease. The facility's undated Smoking Policy for Residents revealed smoking was only permitted in designated smoking areas and all cigarettes and lighters were to be kept locked at the nurse's station. A 12/30/24 Smoking Assessment indicated Resident 5 was a supervised smoker due to noncompliance with the smoking policy including sharing cigarettes with nonsmoking residents. On 2/26/25 at 2:06 PM, Resident 5 was observed by the back door, in a nonsmoking area, in her/his wheelchair, and was smoking a cigarette. Staff were not with the resident. On 2/26/25 at 2:11 PM, with Witness 4 (State Fire Marshall) Resident 5 stated she/he kept her/his cigarette lighter in a box in her/his coat pocket. Resident 5 pulled the box from her/his coat pocket and provided the lighter to Witness 4. Witness 4 notified Resident 5 the lighter would be given to Staff 1 (Administrator). Resident 5 stated she/he did not let other residents use the lighter. On 2/26/25 at 3:27 PM, Staff 17 (Activities Director) stated residents were to keep lighters and cigarettes at the nurse's station. Staff 17 stated Resident 5 was to check out her/his lighter and cigarettes out at the nurse's station when she/he had smoking breaks. On 2/26/25 at 3:31 PM, Staff 18 (CNA) stated Resident 5 was allowed to smoke off facility property two times a day and had to obtain her/his smoking paraphernalia from the nurse's station. Staff 18 stated if she saw a resident in a nonsmoking area she would notify the nurse. On 2/26/25 at 3:58 PM, Staff 8 (LPN) stated there used to be a check out sheet at the nurse's station where the nurses would check out cigarettes and lighters for residents, including Resident 5. Staff 8 stated she returned from personal leave on 2/7/25 and the sign out sheet was no longer at the nurse's station and it was harder to keep track of the lighters. On 2/26/25 04:40 PM, Staff 2 (DNS) and Staff 3 (LPN resident care manager) stated Resident 5 was a supervised smoker because she/he did not comply with the smoking policy. Staff stated she/he did not have any injuries related to smoking, and confirmed the resident was not to have smoking paraphernalia in her/his room. ,

Resident #5 smoking materials were properly stored and resident educated on updated policy. The Administrator or Designee reviewed current resident smokers to ensure dependent and independent smokers have a safe way to store smoking materials while maintaining their independence. The Administrator or designee educated staff on the updated smoking policy. The Administrator or Designee will do random audits to ensure residents are educated on the updated smoking policy and that cigarette lighters are stored safely and properly according to their designation as a dependent or independent smoker weekly X 2 weeks, then monthly X 2 months. The Administrator or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Administrator is responsible for ensuring compliance.

Based on observation, interview and record review it was determined the facility failed to ensure respiratory equipment was maintained for 1 of 1 sampled resident (#13) reviewed for respiratory care. This placed residents at risk for increased risk for respiratory concerns. Findings include: Resident 13 admitted to the facility in 11/2023, with diagnoses including congestive heart failure (a progressive heart disease that affects pumping action of the heart muscles). A 12/2024 Annual MDS assessment revealed Resident 13 had a BIMS of 15 (cognitively intact). Review of Resident 13's 8/2024 and 2/2025 TARS revealed an order for PRN oxygen, but no instruction for the resident's oxygen concentrator to be cleaned. On 2/24/25 at 10:05 AM, Resident 13 stated the facility had not cleaned her/his oxygen concentrator and it was "filthy" the last time they cleaned it. The facility's Departmental Respiratory Therapy policy revealed oxygen cannula and tubing were to be changed every seven days and filters were to be washed every seven days. On 3/3/25 at 12:22 PM, Staff 3 (LPN/Resident Care Manager) stated nursing staff were responsible for oxygen concentrators and they should be cleaned on night shift every Sunday including when a resident was on PRN oxygen. She stated she could find no documentation in Resident 13's record her/his oxygen concentrator had been cleaned. On 3/3/25 at 12:58 PM, Resident 13 stated her/his oxygen concentrator was last cleaned 6-9 months ago. On 3/3/25 at 1:07 PM, Staff 2 (DNS) stated oxygen concentrators needed to be cleaned weekly.

Resident #13 oxygen concentrator was cleaned, cannula and tubing were changed and the filters were washed. The Director of Nursing or Designee reviewed current residents to ensure concentrators are maintained and cleaned properly and on schedule. The Director of Nursing or designee re-educated staff on ensuring concentrators are maintained and cleaned properly and on schedule. The Director of Nursing or Designee will do random audits to ensure concentrators are maintained and cleaned properly and on schedule weekly X 2 weeks, then monthly X 2 months. The Director of Nursing or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Director of Nursing is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to provide care and services related to dialysis for 1 of 1 sampled resident (#22) reviewed for dialysis. This placed residents at risk for dialysis access complications. Findings include: Resident 22 was admitted to the facility in 12/2023, with a diagnosis of kidney failure. The facilities Dialysis Access and Care Policy revised on 2/2023 revealed: -Do no use the access site arm to take blood samples, or give injections. -Do not use the access arm to take blood pressure. -Document in the resident's medical record every shift the location, condition of dressing, if dialysis was done, report from dialysis, and observations post-dialysis. A 12/18/24 Annual MDS revealed Resident 22 received dialysis and was cognitively intact. A care plan initiated 12/12/23 revealed Resident 22 had scheduled dialysis on Monday, Wednesday, and Fridays. Staff were to monitor her/his dialysis site upon return from dialysis. Staff were to send the dialysis communication book with the resident to dialysis. Resident 22's care plan did not include instructions for staff to not obtain the resident's blood pressure on her/his arm with the dialysis access, nor included emergency instructions in the event of complications related to the resident's dialysis site, such as bleeding. On 2/26/25 at 10:14 AM, Staff 8 (LPN) was observed to assess Resident 22's dialysis site upon return from dialysis. Staff 8 stated the dialysis site assessment was documented on the dialysis communication sheet which was kept in the resident's dialysis communication book. Staff 8 stated the dialysis site was only assessed and documented on dialysis days on the dialysis sheet. On 2/27/25 at 12:01 PM, Staff 3 (LPN Resident Care Manager) stated Resident 22 was cognitively intact and if staff attempted to obtain a blood pressure on her/his arm with the dialysis access she/he would stop staff. Staff 3 acknowledged if Resident 22 had a change of mental status and was not able to speak, she/he would not be able to stop staff. Staff 3 also acknowledged there was no monitoring of the dialysis site on non-dialysis days. On 2/28/25 at 11:45 AM, Staff 16 (CNA) stated if a resident was not to have a blood pressure in a specific arm due to their dialysis site there was usually a sign in the room. Staff 16 stated Resident 22 did not have a sign in her/his room. Staff 16 stated if Resident 22's dialysis site started to bleed she would keep it covered and call the nurse. On 2/28/25 at 11:49 AM, Staff 2 (DNS) verified the care plan did not have directions for staff to not obtain blood pressures on the arm with the dialysis access and did not have instructions on how to care for the dialysis site if it started to bleed.

Resident #22 had care plan updated to include instructions to not obtain blood pressures on the arm with the dialysis access and how to care for the dialysis site if it started to bleed as well as daily monitoring of the site. The Director of Nursing or Designee reviewed current residents on dialysis to ensure the care plan includes directions for staff to not obtain blood pressures on the arm with the dialysis access and how to care for the dialysis site if it starts to bleed. The Director of Nursing or Designee re-educated staff on ensuring dialysis residents care plan includes directions for staff to not obtain blood pressures on the arm with the dialysis access and how to care for the dialysis site if it starts to bleed as well as daily monitoring of the site. The Director of Nursing or Designee will do random audits to ensure dialysis residents care plan includes directions for staff to not obtain blood pressures on the arm with the dialysis access and how to care for the dialysis site if it starts to bleed as well as daily monitoring of site weekly X 2 weeks, then monthly X 2 months. The Director of Nursing or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Director of Nursing is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to ensure a resident who was a trauma survivor received trauma-informed care for 1 of 3 sampled resident (#12) reviewed for abuse. This placed residents at risk for unmet trauma needs and a decrease in their quality of life. Findings include: Resident 12 was admitted to the facility in 7/2022, with diagnoses including post-traumatic stress disorder (PTSD). A 1/22/25 MDS indicated Resident 12 was cognitively intact. On 2/24/25 at 12:03 PM, Resident 12 stated about a month ago she/he was coming out of the shower room and another male resident was in the hall. Resident 12 stated the other resident looked her/him up and down and stated he wanted to shower with Resident 12. Resident 12 stated this made her/him uncomfortable and triggered her/his PTSD. A 2/24/25 review of Resident 12's care plan revealed no evidence of a PTSD care plan. On 2/27/25 at 10:17 AM, Staff 2 (DNS) stated Resident 12 had a PTSD care plan initiated on 2/26/25. A 2/28/25 investigation for a 1/14/25 resident-to-resident incident involving Resident 12 indicated Resident 12's PTSD was triggered by the incident and a PTSD care plan was started on 2/26/25 by the RCM. On 2/28/25 at 9:59 AM, Staff 7 (Social Services Director) stated she completes a trauma/PTSD assessment with resident when she completes her initial social service assessment, upon admission. Staff 7 stated residents are care planned based on that assessment and any diagnosis of PTSD. Staff 7 stated she did not work at the facility when Resident 12 was admitted and she was unsure of when or if Resident 12 had a trauma/PTSD assessment completed but she was working on completing the assessment now. A 11/14/24 Progress Note revealed Resident 12's provider completed a PTSD assessment in 11/2024. The assessment did not identify any of Resident 12's PTSD triggers. On 2/28/25 at 10:54 AM, Staff 1 (Administrator) stated Resident 12's PTSD was not care planned because she/he did not ask to be care planned, and "we try not to pry." On 2/28/25 at 10:58 AM, Staff 3 (LPN/Resident Care Manager) stated Resident 12 was care planned for PTSD within the last couple of days but should have been care planned upon admission or upon receiving the diagnosis of PTSD in 11/2024. On 3/3/25 at 10:43 AM, Staff 2 (DNS) stated Resident 12's PTSD should have been assessed and care planned upon admission.

Resident #12 PTSD was assessed and care planned. The Social Services Director or Designee reviewed current residents to ensure a trauma/PTSD assessment has been completed and care plan updated as appropriate. The Administrator or Designee re-educated SSD on ensuring residents who are trauma survivors receive culturally competent, trauma informed care in order to eliminate or mitigate triggers that may cause re-traumatization of the resident. The Social Services Director or Designee will do random audits to ensure residents have a trauma/PTSD assessment completed and care plan updated as appropriate weekly X 2 weeks, then monthly X 2 months. The Administrator or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Administrator or Designee is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to ensure each CNA received annual performance reviews for 2 of 5 sampled CNAs (#s Staff 21 and Staff 23) reviewed for in-service education. This placed residents at risk for lack of care by competent staff. Findings include: On 3/3/25 at 12:31 PM and 1:17 PM, annual performance reviews of Staff 21 (CNA) and Staff 23 (CNA) were requested from Staff 1 (Administrator). Staff 1 was unable to provide the performance reviews and confirmed Staff 21 and Staff 23 did not have their annual performance reviews completed within the last 12 months.

Residents are potentially at risk for lack of competent care due to annual performance reviews not being completed. The Director of Nursing or Designee reviewed current NA staff to ensure that each nurse aide has a completed performance review at least every 12 months from hire date. The Administrator or designee re-educated DNS on ensuring that each nurse aide has a completed performance review at least every 12 months from hire date to ensure residents are cared for by competent staff. The Director of Nursing or Designee will do random audits to ensure each nurse aide has a completed performance review at least every 12 months from hire date to ensure residents are cared for by competent staff weekly X 2 weeks, then monthly X 2 months. The Director of Nursing or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Director of Nursing is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to provide medically-related social services for arranging mental health services for 2 of 2 sampled residents (#s 20 and 39) reviewed for abuse and unnecessary medications. This placed residents at risk for unmet behavioral health needs and a decrease in their quality of life. Findings include: 1. Resident 20 was admitted to the facility in 11/2024, with diagnoses including schizoaffective disorder, bipolar disorder, post-traumatic stress disorder, and borderline personality disorder. Resident 20's 1/18/25 Progress Note indicated he hit another resident several times on top of the head. The facility's investigation dated 1/20/25 noted Resident 20 was to follow up with mental health due to hitting another resident. A review of Resident 20's medical record on 2/28/25 revealed no evidence Resident 20 was seen by mental health provider after 1/20/25. On 2/28/25 at 2:22 PM, Staff 1 (Administrator) stated the facility did not have a mental health provider who visited the facility. Staff 1 stated the facility was working with their medical provider group to get a mental health provider for the facility. On 3/3/25 at 10:37 AM, Staff 2 (DNS) acknowledged Resident 20 had not been seen by a mental health provider since the resident-to-resident incident on 1/18/25. 2. Resident 39 was admitted to the facility in 9/2024 with diagnoses including bipolar disorder and post-traumatic stress disorder. Resident 39's 1/18/25 Progress Note indicated she/he was hit on top of the head several times by another resident. The facility's investigation dated 1/20/25 noted Resident 39 was to follow up with mental health due to hitting another resident. A 2/28/25 review of Resident 39's medical record revealed no evidence Resident 39 was seen by mental health after 1/20/25. On 2/28/25 at 2:22 PM, Staff 1 (Administrator) stated the facility did not have a mental health provider who visited the facility. Staff 1 stated the facility was working with their medical provider group to get a mental health provider for the facility. On 3/3/25 at 10:37 AM, Staff 2 (DNS) acknowledged Resident 39 had not been seen by a mental health provider since the resident-to-resident incident on 1/18/25.

Resident #20 was scheduled to see a mental health provider. Resident #39 was scheduled to see a mental health provider The Social Services Director or Designee reviewed residents with behavioral health needs to ensure they have access to a mental health provider if appropriate. The Administrator or Designee re-educated the SSD on ensuring residents are reviewed for behavioral health needs and if appropriate, offering them access to a mental health provider. The Social Services Director or Designee will do random audits to ensure residents deemed appropriate for behavioral health needs have access to them weekly X 2 weeks, then monthly X 2 months. The Social Services Director or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Administrator is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to act upon pharmacist recommendations for 1 of 5 sampled residents (# 32) reviewed for unnecessary medications. This placed residents at risk for a decrease in their quality of life. Findings include: Resident 32 was admitted to the facility in 5/2023, with diagnoses including depression, schizoaffective disorder, and anxiety. A review of Resident 32's Physician Orders revealed a 7/29/24 order for aripiprazole (an antipsychotic medication) for schizoaffective disorder, a 7/30/24 order for duloxetine (an antidepressant medication) for depression, and a 7/29/24 order for depakote (a mood stabilizing medication) for schizoaffective disorder. Resident 32's 1/10/25 Pharmacist's Recommendation to Prescriber noted a gradual dose reduction (GDR) for the resident's psychotropic medications (ariprazole, duloxetine, or depakote). The resident's recommendation was signed by her/his provider on 1/28/25, with an order for a psychiatric consult to discuss if a GDR was appropriate. A review of Resident 32's medical record revealed no evidence the pharmacist's recommendation was acted upon for a psychiatric consult. On 3/3/25 at 10:41 AM, Staff 2 (DNS) acknowledged Resident 32 had not had a psychiatric consult since 1/28/25 and stated orders for pharmacy recommendations should be followed up on within one week of receiving the order. Staff 2 stated the facility did not follow up timely for a psychiatric consult for Resident 32.

Resident #32 has been scheduled for a psychiatric consult. The Director of Nursing or Designee reviewed residents with pharmacy recommendations for unnecessary medications to ensure follow up occurs in a timely manner The Regional Nurse Consultant or designee re-educated the DNS on ensuring residents with pharmacy recommendations for unnecessary medications is followed up and implemented if appropriate, in a timely manner. The Director of Nursing or Designee will do random audits to ensure residents with pharmacy recommendations for unnecessary medications is followed up and implemented if appropriate, in a timely manner weekly X 2 weeks, then monthly X 2 months. The Director of Nursing or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Director of Nursing is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to provide a rationale for PRN psychotropic medication and develop a care plan related to antianxiety medication side effects for 1 of 5 sampled residents (#9) reviewed for unnecessary medications. This placed residents at risk for sedation. Findings including: Resident 9 was admitted to the facility in 6/2022, with a diagnosis of depression. Resident 9's hospice Certification and Plan of Care revealed Resident 9 was admitted to hospice services on 1/17/25, with orders for lorazepam (an antianxiety medication) was to be administered PRN for restlessness. A care plan revised 1/28/25 revealed Resident 9 had ineffective coping and anxious behavior. Interventions included to give reassurance, report delusions to the nurse, and to "See Psychotropic medication plan of care." Resident 9's care plan did not address the resident's psychotropic medication use, side effects of the lorazepam, or nonpharmacological interventions to be used prior to administration of the lorazepam. Resident 9's 2/2024 MAR revealed lorazepam was renewed for 14 days starting on 2/19/25. Resident 9's clinical record revealed it did not have a rationale for the continuation of the resident's lorazepam. On 2/27/25 at 9:18 AM, Staff 8 (LPN) stated if a PRN antianxiety was to be administered nonpharmacological interventions were to be provided prior to administration. The interventions were to be documented on the MAR. On 2/27/25 at 11:42 AM, Staff 3 (LPN/Resident Care Manager) stated the lorazepam was the same as an antipsychotic medication. On 2/28/25 at 9:36 AM, Staff 2 (DNS) stated a rationale for the renewal of the lorazepam was required. Staff 2 verified there were no PRN interventions besides reassurance for anxiety and side effects for the lorazepam were not identified. Staff 2 stated lorazepam was not an antipsychotic medication and verified there was no psychotropic care plan.

Resident #9 care plan updated to reflect PRN interventions prior to administering psychotropic medications as well as side effects of these medications. The Director of Nursing or Designee reviewed current residents to ensure rationale for PRN psychotropic meds are documented and care plan reflects PRN interventions prior to administering psychotropic meds as well as side effects of these medications. The RNC (Regional Nurse Consultant) or designee re-educated DNS on ensuring rationale for PRN psychotropic meds are documented and care plan reflects PRN interventions prior to administering psychotropic meds as well as side effects of these medications. The Director of Nursing or Designee will do random audits to ensure rationale for PRN psychotropic meds are documented and care plan reflects PRN interventions prior to administering psychotropic meds as well as side effects of these medications weekly X 2 weeks, then monthly X 2 months. The Director of Nursing or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Director of Nursing is responsible for ensuring compliance.

Based on observation and interview it was determined the facility failed to store food in a sanitary manner for 1 of 1 resident refrigerator reviewed for food safety. This placed residents at risk for foodborne illnesses. Findings include: On 2/27/25 at 12:53 PM, a resident room refrigerator was observed with Staff 12 (Food Service Director) and observed the following: -An undated plate of meatballs. -An undated, uncovered bowel of pears. -A container of cottage cheese dated 2/12/25. -A sandwich dated 2/21/25. -An undated desert. -Two partial gallons chocolate milk with an expiration date of 2/7/25. -A jar of salsa with an expiration date of 2/20/25. -An open container of hot dogs with an expiration date of 1/16/25. -An open container of cole slaw with an expiration date of 2/20/25. -An open container of bologna with an expiration date of 2/18/25. -A green canister dated 11/14/23 with an unknown powder in it. -An undated pitcher with blue liquid in it labeled bowel prep with a resident's name on it. Staff 12 stated anything provided by the kitchen was dated and should be thrown out three days after that date, all other food needs to be thrown out by the expiration date. Staff 12 stated medications should not be stored in the resident's refrigerator and the dietary aid was responsible for cleaning out the resident's refrigerator monthly.

Residents were potentially at risk for foodborne illnesses due to failing to store food in resident refrigerator in a sanitary manner. The Dietary Manager or Designee reviewed¿processes for food kept in the resident refrigerator, and¿re-implemented a system to ensure food is properly dated, monitored, and discarded when appropriate. The Administrator or designee re-educated the dietary staff on the importance of ensuring food kept in the resident refrigerator is properly dated, monitored, and discarded in a timely manner. The Dietary Manager or Designee will do random audits to ensure food is properly dated, monitored, and discarded from the resident refrigerator in a timely manner weekly X 2 weeks, then monthly X 2 months. The Dietary Manager or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Administrator is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to ensure a therapy evaluation was obtained for 1 of 2 sampled residents (#38) reviewed for discharge. This placed residents at risk for weakness. Findings include: Resident 38 was admitted to the facility in 8/2024 with a diagnosis of a stroke. Resident 38's 8/29/24 hospital admission orders revealed "admit to skilled." There were no orders for PT, OT, or SLP. A 9/3/24 Physician Encounter Note revealed Resident 38 was to continue skilled PT, SLP, and OT at the facility until the resident had enough strength and function to return to her/his previous living situation safety and successfully. Review of Resident 38's record revealed there were no therapy services provided. On 2/27/25 at 11:50 AM and 2/28/25 at 8:46 AM, Staff 3 (LPN/Resident Care Manager) stated Resident 38 required little assistance from the facility and could be at a lower level of care. Staff 3 stated Resident 38 was never a skilled resident. Staff 3 reviewed the 9/3/24 Physician Encounter Note and stated therapy "got missed." Staff 2 stated she did not follow up with the resident's provider to ensure if the resident was to receive therapy services. On 2/28/25 at 8:53 AM, Staff 2 (DNS) verified Resident 38 did not receive therapy or an evaluation.

Resident #38 therapy evaluation was obtained The Administrator or Designee reviewed current residents to ensure therapy evaluations were completed if appropriate. The RDO re-educated the Administrator on ensuring residents are reviewed and therapy evaluations are completed if needed. The Administrator or Designee will do random audits to ensure therapy evaluations were completed if appropriate weekly X 2 weeks, then monthly X 2 months. The Administrator or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Administrator is responsible for ensuring compliance.

Based on interview and record review the facility failed to ensure residents were fully informed and understood the binding arbitration agreement for 1 of 3 sampled resident (# 12) reviewed for binding arbitration agreement. This placed residents at risk of being uninformed regarding their legal rights. Findings include: Resident 12 admitted to the facility in 11/2022, with diagnoses including quadriplegia (paralysis affecting all of a person's limbs). On 9/20/23 Resident 12 signed an Arbitration Agreement with the new owner of the facility. On 2/27/25 at 2:20 PM, Resident 12 stated she/he did not know what a binding arbitration agreement was. Resident 12 stated she/he never would have signed a document giving up the right to sue the facility in court if she/he had known that was what she/he was signing. In interviews on 2/28/25 at 11:55 AM and 12:26 PM, Staff 7 (Social Services Director) stated she left the form with Resident 12 at her/his request then returned after a few days and asked for the form. Staff 7 stated she would discuss the form with residents when requested, and was unaware she was required to explain the binding arbitration agreement with residents.

Resident #12 had the binding arbitration agreement explained to them and was offered a new one to sign if interested. The Social Services Director or Designee reviewed current residents to ensure they or their representatives have a understanding of the arbitration agreement. The Administrator or Designee re-educated the SSD on ensuring residents or their representatives have an understanding of the arbitration agreement. The Social Services Director or Designee will do random audits to ensure residents or their representatives have an understanding of the arbitration agreement weekly X 2 weeks, then monthly X 2 months. The Social Services Director or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Administrator is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to ensure residents were offered pneumonia vaccines for 5 of 5 sampled residents (#s 19, 22, 26, 38, and 39) reviewed for vaccines. This places residents at risk for pneumonia. Findings include: 1. Resident 19 was admitted to the facility in 9/2022 with a diagnosis of Parkinson's disease. Resident 19's clinical record revealed she/he was eligible for, but was not offered a pneumonia vaccine. On 2/27/25 at 11:02 AM and at 11:26 AM, Staff 2 (DNS) verified resident 19 was eligible to receive a pneumonia vaccine. A request was made for Staff 2 to provide documentation a pneumonia vaccine was offered to Resident 19. No additional information was provided. 2. Resident 22 was admitted to the facility in 12/2024 with a diagnosis of diabetes. Resident 22's clinical record revealed she/he was eligible for, but was not offered a pneumonia vaccine. On 2/27/25 at 11:02 AM and at 11:26 AM, Staff 2 (DNS) verified Resident 22 was eligible to receive a pneumonia vaccine. A request was made for Staff 2 to provide documentation a pneumonia vaccine was offered to Resident 22. No additional information was provided. 3. Resident 26 was admitted to the facility in 12/2023 with a diagnosis of kidney failure. Resident 26's clinical record revealed she/he was eligible for, but was not offered a pneumonia vaccine. On 2/27/25 at 11:02 AM Staff 2 (DNS) verified Resident 28 was eligible to receive a pneumonia vaccine. A request was made for Staff 2 to provide documentation a pneumonia vaccine was offered to Resident 26. No additional information was provided. 4. Resident 38 was admitted to the facility in 8/2024 with a diagnosis of a stroke. Resident 38's clinical record revealed she/he was eligible for, but was not offered a pneumonia vaccine. On 2/27/25 at 11:02 AM Staff 2 (DNS) verified Resident 38 was eligible to receive a pneumonia vaccine. A request was made to Staff 2 to provide documentation a pneumonia vaccine was offered to Resident 38. no additional information was provided. 5. Resident 39 was admitted to the facility in 9/2024 with a diagnosis of seizures. Resident 39's clinical record revealed she/he was eligible for, but was not offered a pneumonia vaccine. On 2/27/25 at 11:02 AM Staff 2 (DNS) verified Resident 39 was eligible to receive a pneumonia vaccine. A request was made to Staff 2 to provide documentation a pneumonia vaccine was offered to Resident 39. No additional information was provided.

Resident #19 no longer resides in the facility. Resident #22 was offered pneumonia vaccine. Resident #26 was offered pneumonia vaccine. Resident #38 was offered pneumonia vaccine. Resident #39 was offered pneumonia vaccine. The Director of Nursing or Designee reviewed current residents to ensure residents are offered a pneumonia vaccine when appropriate. The Regional Nurse Consultant or Designee re-educated DNS on ensuring residents are offered a pneumonia vaccine when appropriate. The Director of Nursing or Designee will do random audits to ensure residents are offered a pneumonia vaccine when appropriate weekly X 2 weeks, then monthly X 2 months. The Director of Nursing or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Director of Nursing or Designee is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to offer Covid-19 vaccines for 3 of 5 sampled residents (#s 19, 38 and 39) reviewed for vaccines. This placed residents at risk for respiratory illness. findings include: 1. Resident 19 was admitted to the facility in 9/2022, with a diagnosis of Parkinson's disease. Resident 19's clinical record revealed she/he was eligible but not offered the Covid vaccine. On 2/27/25 at 11:02 AM and at 11:26 AM, Staff 2 (DNS) verified Resident 19 was eligible to receive a Covid-19 vaccine. A request was made for Staff 2 to provide documentation a Covid-19 vaccine was offered to Resident 19. No additional information was provided. 2. Resident 38 was admitted to the facility in 8/2024, with a diagnosis of a stroke. Resident 38's clinical record revealed she/he was eligible for, but was not offered a Covid-19 vaccine. On 2/27/25 at 11:02 AM and at 11:26 AM, Staff 2 (DNS) verified Resident 38 was eligible to receive a Covid-19 vaccine. A request was made to Staff 2 to provide documentation a Covid-19 vaccine was offered to Resident 38. No additional information was provided. 3. Resident 39 was admitted to the facility in 9/2024, with a diagnosis of seizures. Resident 39's clinical record revealed she/he was eligible for, but was not offered a Covid-19 vaccine. On 2/27/25 at 11:02 AM, Staff 2 (DNS) verified Resident 39 was eligible to receive a Covid-19 vaccine. A a request was made to Staff 2 to provide documentation a Covid-19 vaccine was offered to Resident 39. No additional information was provided.

Resident #19 no longer resides in the facility. Resident #38 was offered a Covid vaccine. Resident #39 was offered a Covid vaccine. The Director of Nursing or Designee reviewed current residents to ensure residents are offered a covid vaccine when appropriate. The Regional Nurse Consultant or Designee re-educated DNS on ensuring residents are offered a covid vaccine when appropriate. The Director of Nursing or Designee will do random audits to ensure residents are offered a covid vaccine when appropriate weekly X 2 weeks, then monthly X 2 months. The Director of Nursing or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Director of Nursing or Designee is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to provide dementia training for 5 of 5 sampled staff (#s 4, 9, 21, 22, and 23) reviewed for dementia training. This placed residents with dementia at risk of not receiving appropriate care and services to attain or maintain their highest practicable self. Findings include: A review of the facility's in-service records revealed dementia training was not completed by Staff 4 (CNA), Staff 9 (CNA), Staff 21 (CNA), Staff 22 (CNA), and Staff 23 (CNA) within the last 12 months. On 3/3/25 at 1:59 PM, Staff 1 (Administrator) confirmed the reviewed staff did not complete dementia training within the last 12 months.

Residents are potentially at risk for lack of competent care due to dementia training not being completed. The Director of Nursing or Designee reviewed current NA staff to ensure that each nurse aide has completed dementia management training within the last 12 months from hire date. The Administrator or designee re-educated DNS on ensuring that each nurse aide has completed dementia management training within the last 12 months of hire and continuing dementia competencies each year. The Director of Nursing or Designee will do random audits to ensure each nurse aide has completed dementia management training within the last 12 months from hire date weekly X 2 weeks, then monthly X 2 months. The Director of Nursing or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Director of Nursing is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to ensure background checks were completed for staff employed two or more years for 3 of 3 sampled staff (#s 12, 26 and 27) reviewed for background checks. This placed residents at risk for abuse. Findings include: On 3/3/25 at 11:38 AM, Staff 24 (Staffing Director) and this surveyor reviewed three randomly selected staff who worked at the facility more than two years. The review revealed the following: -Staff 12 (Food Service Director) required a two-year background recheck by 1/3/24. There was no application in process for a new fitness determination for Staff 12; -Staff 26 (CMA) required a two-year background recheck by 10/4/24. The facility did not obtain Staff 26's new two-year fitness determination until 12/17/24; -Staff 27 (CMA) required a two-year background recheck by 12/15/24. The facility applied for Staff 27's new two-year fitness determination on 2/28/25. On 3/3/25 at 11:38 AM, Staff 24 stated all three staff members were scheduled for work during the time their fitness determinations had lapsed. On 3/3/25 at 2:14 PM, Staff 1 (Administrator) acknowledged the facility had failed to obtain fitness determinations timely.

Residents are potentially at risk of receiving care from ineligible staff due to background checks not being completed for staff employed two or more years The Staffing Director or Designee reviewed current staff to ensure background checks were completed for staff employed two or more years. The Administrator or Designee re-educated the Staffing Director on ensuring background checks were completed for staff employed two or more years. The Staffing Director or Designee will do random audits to ensure background checks are completed for staff employed two or more years weekly X 2 weeks, then monthly X 2 months. The Staffing Director or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Administrator is responsible for ensuring compliance.

Based on interview and record review it was determined the facility failed to ensure the state minimum bariatric CNA staffing ratios were maintained for 29 of 78 days reviewed for staffing. This placed residents at risk for delayed treatment and unmet care needs. Findings include: A census provided by the facility on 2/26/25 revealed the facility had four to five residents approved for the bariatric rate in 5/2024, 6/2024, 12/2024, and 1/2025. A review of the facility Direct Care Staff Daily Reports and facility staffing sheets from 5/15/24 through 6/15/24 and 12/15/24 through 1/31/25 revealed the following days when the state minimum bariatric CNA staffing ratios were not met: - 5/21/24 day shift - 5/23/24 evening shift - 5/24/24 day shift - 5/25/24 day shift and evening shift - 5/26/24 evening shift - 6/2/24 day shift - 6/4/24 day shift - 6/8/24 evening - 6/12/24 day and evening shift - 6/15/24 day and evening shift - 12/16/24 day shift - 12/18/24 day shift - 12/21/24 day shift - 12/22/24 day shift - 12/23/24 day shift - 12/24/24 day and evening shift - 12/25/24 evening shift - 12/26/24 day and evening shift - 1/2/25 day shift - 1/4/25 day and night shift - 1/5/25 day shift - 1/6/25 day and evening shift - 1/8/25 evening shift - 1/14/25 day and evening shift - 1/16/25 day shift - 1/19/25 day shift - 1/24/25 day shift - 1/26/25 evening shift - 1/28/25 evening shift On 3/3/25 at 2:10 PM, Staff 1 (Administrator) stated she was aware the facility did not meet the bariatric staffing levels for multiple shifts.

Residents are potentially at risk of delayed treatment and unmet care needs due to not meeting the minimum bariatric CNA ratios. The Staffing Director or Designee reviewed current staff to ensure the state minimum bariatric CNA staffing ratios were maintained. The Administrator or Designee re-educated the Staffing Director on ensuring the state minimum bariatric CNA staffing ratios are maintained. The Staffing Director or Designee will do random audits to ensure the state minimum bariatric CNA staffing ratios are maintained weekly X 2 weeks, then monthly X 2 months. The Staffing Director or Designee will report the results of these audits at the facility monthly Quality Assurance meeting for 60 days or until substantial compliance has been achieved. The Administrator is responsible for ensuring compliance.

*************** OAR 411-085-0310 Residents' Rights: Generally Refer to F550, F552, and F585 *************** OAR 411-087-0100 Physical Environment: Generally Refer to F584 *************** OAR 411-087-0430 Electrical Systems: Lighting Refer to F584 *************** OAR 411-085-0360 Abuse Refer to F600 *************** OAR 411-086-0110 - Nursing Services: Resident Care Refer to F684, F695, and F698 *************** OAR 411-086-0140 - Nursing Services: Problem Resolution and Preventive Care Refer to F689, F758, F883, and F887 *************** OAR 411-086-0350 - Smoking Refer to F689 *************** OAR 411-086-0240 - Social Services Refer to F699 and F745 *************** OAR 411-086-0260 - Pharmaceutical Services Refer to F756 *************** OAR 411-086-0310 - Employee Orientation and In-Service Training Refer to F730 and F947 *************** OAR 411-086-0250 - Dietary Services Refer to F812 *************** OAR 411-086-0220 - Rehabilitative Services Refer to F825 *************** OAR 411-086-0110 - Administrator Refer to F847 ***************

Based on observation, interview and record review it was determined the facility failed to ensure residents were treated with dignity and respect for 1 of 2 sampled residents (#13) reviewed for dignity. This placed residents at risk for lack of privacy and dignity. Findings include: Resident 13 was admitted to the facility in 2020 with diagnoses including chronic heart failure and diabetes. The facility's 2/2021 Dignity Policy indicated staff were to protect resident's privacy, including bodily privacy during assistance with personal care. Resident 13's 4/6/23 ADL Functional Status CAA indicated the resident was non-ambulatory and occasionally needed staff assistance with toilet hygiene following a bowel movement. On 10/3/23 at 12:43 PM Resident 13 was observed from the hallway sitting on a toilet in the bathroom located across the hall from her/his room. The door to the bathroom was open and the resident's electric wheelchair was in the doorway. The hallway had a strong fecal odor. Staff members were observed walking past the bathroom and did not offer privacy to the resident. On 10/3/23 at 12:48 PM Resident 13 exited the bathroom in the wheelchair unclothed with her/his body fully exposed and went to her/his room. There was fecal matter on the bathroom floor. Staff 9 (CNA) entered the resident's room to assist the resident and did not close the resident's door while providing ADL care. The resident was observed from the hallway with her/his door open and was bent over the bed with her/his buttocks exposed. On 10/3/23 at 1:02 PM Staff 9 acknowledged Resident 13's door remained open with the resident's buttocks exposed while she provided the resident ADL care. On 10/6/23 at 9:49 AM Staff 2 (DNS) and Staff 3 (LPN/Resident Care Manager) acknowledged Resident 13 did not have privacy when using the bathroom. Staff 3 stated she expected staff to close the resident's door when ADL care was provided to maintain the resident's privacy and dignity.

F550: Immediate: Met with resident to educate them about their right for privacy. Discuss ways to respect his privacy while also respecting his wishes. Identify others that may have been affected: All residents may be affected by this alleged deficiency. What changes will be made: Facility will have an in-service with nursing staff about respecting residents’ rights for privacy when providing care. Also, will educate nursing staff about closing the door for residents providing care independently after deeming it safe to do so. How we will monitor the changes: NHA will do weekly X4 weeks walkthroughs of the facility then randomly weekly thereafter. Will follow in QAPI for three months or until sustained compliance is achieved.

Based on interview and record review it was determined the facility failed to ensure residents were informed in writing of ABN (Advance Beneficiary Notification) for 1 of 2 sampled residents (#29) reviewed for discharge. This placed residents at risk for financial hardship. Findings include: Resident 29 admitted to the facility with Medicare Part A services on 5/18/23. The resident's last covered day of Medicare Part A services was 8/30/23. A NOMNC (Notification of Medicare Non-Coverage) was provided to Resident 29 on 8/29/23 however the resident refused to sign the document. Resident 29 remained in the facility after her/his services ended on 8/29/23. There was no evidence in the clinical record to indicate a written ABN was provided to explain the financial responsibilities for Resident 29. On 10/6/23 at 10:01 AM and 12:30 PM Staff 8 (Social Service Director) stated she provided Resident 29 with the NOMNC but did not provide Resident 29 with the ABN. Staff 8 acknowledged she did not provide an ABN to Resident 29.

F582: Immediate: Social Services went through and audited all recent 72-hour notices from therapy to ensure that NOMNCs and ABNs were issued correctly and timely. Identify others that may have been affected: All residents may be affected by this alleged deficiency. What changes will be made: Social Services will be re-educated on NOMNCs and ABNs and when to issue them. How we will monitor the changes: Social Services will send NHA an audit of all 72-hour notices issued and copies of all NOMNCs and ABNs issued weekly x4 weeks then 3 residents who were issued 72 hour notices will be picked at random monthly. Will follow in QAPI for three months or until sustained compliance is achieved.

Based on observation and interview it was determined the facility failed to ensure resident bathrooms were clean and kept in good repair for 1 of 2 sampled resident rooms (#26) reviewed for environment. This placed residents at risk for living in an unhomelike environment. Findings include: Multiple observations between 10/2/23 and 10/4/23 revealed the bathroom in the following condition: The bathroom was observed to have one of two light bulbs not working, the bathroom fan had a thick layer of fuzz/lint build up (approximately half an inch) and the toilet ran continuously. The base around the toilet was black in color and the floor around the toilet had a rust/brown color that extended approximately 5 inches in width on both sides. The floor on the back side of the toilet had a crack approximately 10 inches in length that extended to the wall. An uneven bulge on the floor located on the right side of the toilet was present. On 10/02/23 at 2:19 PM the resident in Room 26 stated the bathroom needed repairs several months ago and though she/he made a request to facility staff, the repairs remained untouched. On 10/4/23 at 3:04 PM Staff 13 (Maintenance Director) stated he maintained repairs for the facility and repaired any items not functioning in resident rooms and bathrooms. Staff 13 stated he was not aware of the repairs needed in Room 26. Staff 13 acknowledged the bathroom needed repairs.

F584: Immediate: The Maintenance Director went into the bathroom to look at the alleged fixes that needed to be made. The housekeeper went in to clean the bathroom. Waiting on call back from outside company to come address the floor. The plumber came out and fixed the crack in the toilet. Identify others that may have been affected: All residents may be affected by this alleged deficiency. What changes will be made: NHA and Housekeeping Manager will do a walkthrough weekly X 4 weeks to ensure all bathrooms are being cleaned then, weekly thereafter. NHA and Maintenance will do a walkthrough weekly to ensure all repairs are being completed for the first month then move to monthly walkthroughs. How we will monitor the changes: NHA will pick 3 bathrooms at random each day for the next month to look at for repairs and cleanliness. The next month it will be 3 toilets each week at random. The third month will be 3 bathrooms that month. Will follow in QAPI for 3 months or until sustained compliance is achieved.

Based on interview and record review it was determined the facility failed to transmit Discharge MDS Assessments and Quarterly MDS Assessments in a timely manner for 2 of 14 sampled residents (#s 32 and 139) reviewed for MDS completion. This placed residents at risk for untimely, inaccurate records and unmet needs. Findings include: 1. Resident 32 admitted to the facility on 5/11/23 and discharged on 7/13/23. A review of Resident 32's health record revealed no evidence a 7/13/23 Discharge MDS was transmitted. On 10/6/23 at 11:10 AM Staff 2 (DNS) acknowledged Resident 32's Discharge MDS was not transmitted timely. 2. Resident 139 admitted to the facility on 11/8/22 and she/he passed away in the facility on 11/22/22. A review of Resident 139's health record revealed her/his Discharge MDS was not transmitted. On 10/6/23 at 11:10 AM Staff 2 (DNS) acknowledged Resident 139's 11/22/22 Discharge MDS was not transmitted timely.

F640: Immediate: PCC has been implemented which triggers when MDS’s are due and when to transmit. Identify others that may have been affected: All residents may be affected by this alleged deficiency. What changes will be made: The medical records person who we just hired will be tracking all MDS’s and assessments. They will update each staff member on when their sections are due and send out reminders consistently of what is due and when. How we will monitor the changes: The Medical Records person will send the NHA a report weekly of MDS sections that still need to be completed and when. Will follow in QAPI for 3 months or until sustained compliance.

Based on observation, interview and record review it was determined the facility failed to provide a restorative program to prevent further decline in range of motion for 3 of 3 sampled residents (#s 5, 14 and 17) who were reviewed for mobility. This placed residents at risk for a decline in their range of motion abilities. Findings include: 1. Resident 5 admitted to the facility in 5/2016 with diagnoses including traumatic brain injury, stroke and abnormal gait. A 3/25/22 Restorative Therapy Plan indicated Resident 5 was to receive restorative therapy three to five times a week and staff were to assist Resident 5 with ambulation "50 to 70 feet with SBA (stand by assist), shoes, gait belt, and FWW (front wheeled walker) once daily." Restorative Therapy records from 9/1/23 through 10/5/23 (35 opportunities) indicated Resident 5 only received five days of her/his restorative therapy sessions. On 10/2/23 at 12:22 PM Resident 5 stated staff were to assist her/him with ambulation with a walker for exercise. Resident 5 stated she/he would like to participate in exercises but restorative therapy did not occur. On 10/4/23 at 10:11 AM Staff 5 (CNA) stated Resident 5 was supposed to receive restorative therapy to increase her/his strength but it did not always occur. Staff 5 stated CNAs were responsible to assist Resident 5 with her/his restorative therapy but did not occur and not all CNAs were aware it was their responsibility. On 10/5/23 at 10:45 AM Staff 4 (CNA) stated Resident 5 received restorative therapy but did not receive restorative therapy as she/he should. On 10/6/23 at 11:49 AM Staff 3 (LPN/Resident Care Manager) and Staff 2 (DNS) stated they expected CNAs to provide restorative therapy for Resident 5 and acknowledged this did not occur on a regular basis. , 2. Resident 14 was re-admitted to the facility in 11/2022 with diagnoses including Charcot Marie Tooth Disease (a condition which affects the nervous system). A 1/26/23 Quarterly MDS indicated Resident 14 was cognitively intact and required extensive assistance with bed mobility and transfers. In an 11/11/22 Care Plan the restorative program included passive range of motion to Resident 14's lower extremities, three to five times a week. A Physician Order dated 11/11/22 indicated Resident 14 was to receive a restorative program which included passive range of motion for both lower extremities three to five times a week to maintain functional strength/range of motion. On 10/2/23 at 1:29 PM Resident 14 stated she/he had not received restorative therapy for months. A Plan Of Care Response History form from 9/21/23 through 10/3/23 indicated zero minutes spent providing restorative therapy or passive range of motion exercises for Resident 14. ADL flowsheets from April 2023 through August 2023 indicated Resident 14 did not receive restorative therapy or passive range of motion to both lower extremities daily as ordered. On 10/4/23 at 10:14 AM Staff 18 (CNA) stated all CNAs were able to perform passive range of motion on a resident. Staff 18 stated he did not know if other staff performed restorative therapy with Resident 14 but acknowledged the resident was supposed to receive restorative therapy three to five times a week. On 10/4/23 at 12:20 PM Staff 19 (CNA) stated the passive range of motion exercises for Resident 14 took 45 minutes. Staff 19 stated Resident 14 had not received restorative therapy for some time. On 10/5/23 at 10:45 AM Staff 2 (DNS) acknowledged Resident 14 did not receive restorative therapy and passive range of motion to both lower extremities three to five times per week. Staff 2 stated she expected the CNAs to provide restorative therapy and passive range of motion to Resident 14. , 3. Resident 17 was admitted to the facility in 4/2020 with diagnoses including stroke with right sided weakness. A Physician Order dated 1/12/23 indicated Resident 17 was to receive a restorative program which included ambulation five to six times a week and ROM exercises three to five times a week to maintain functional strength/range of motion. Resident 17's current care plan for ADLs last revised on 7/18/23 indicated the resident had impaired ADL abilities related to right sided weakness due to a stroke. A 7/21/23 Quarterly MDS indicated Resident 17 had range of motion impairment to both upper and lower extremities on one side. Restorative Therapy records from 9/1/23 through 10/3/23 indicated Resident 17 only received seven restorative therapy sessions. On 10/2/23 at 2:19 PM Resident 17 stated the facility no longer offered ambulation or exercises. The resident expressed frustration as she/he did not want to lose current strength and range of motion. On 10/4/23 at 9:53 AM Staff 12 (CNA) stated Resident 17 received restorative services but did not receive restorative therapy as she/he should. On 10/6/23 at 2:30 PM Staff 2 (DNS) and Staff 3 (LPN/Resident Care Manager) stated CNAs were responsible for providing restorative therapy for Resident 17 per the physician order and care plan. They acknowledged restorative therapy was not offered on a regular basis.

F688: Immediate: DNS and Director of Rehab have been looking at each person on a Restorative Program to ensure it is appropriate for each resident. Identify others that may have been affected: All residents may be affected by this alleged deficiency. What changes will be made: The Restorative Program has been looked at and completed redone to be included in PCC for CNAs to sign off on. Tasks have been set up for each resident on a Restorative Program for both day and eve shift to allow for more opportunities for staff to complete it. Staff will be educated on the new Restorative Program and what is required of them. Charge nurses will be held accountable to ensure CNAs are completing the Restorative Program for each resident on the day they are supposed to. How we will monitor the changes: DNS/designee will run a report weekly for the first month to ensure that residents are being offered their restorative programs as designated. The second and third month the report will be run monthly. Will follow in QAPI for 3 months or until sustained compliance.

Based on observation, interview and record review it was determined the facility failed to ensure a medication error rate of less than five percent. There were three errors in 27 opportunities resulting in an 11.11% error rate. This placed residents at risk for adverse medication consequences. Findings include: 1. Resident 2 was admitted to the facility in 2021 with diagnoses including bone density disorder. Resident 2's 9/11/23 physician's orders included alendronate sodium (medication to treat brittle bones) weekly with directions to give the medication on an empty stomach with six to eight ounces of water. On 10/4/23 at 4:07 AM Staff 11 (LPN) was observed to administer the alendronate sodium medication to Resident 2. Resident 2 took the medication with two sips of water from her/his personal cup. Staff 11 did not provide the resident with six to eight ounces of water or encourage Resident 2 to consume additional water with the medication. On 10/5/23 at 1:01 PM Staff 11 stated she did not know Resident 2 was to receive six to eight ounces of water with the alendronate medication and verified the resident did not receive the specified amount of water. On 10/5/23 at 12:38 PM Staff 2 (DNS) stated she expected medications to be administered according to physician's orders. 2. Resident 6 was admitted to the facility in 2020 with diagnoses including hypertension (high blood pressure). Resident 6's 9/7/23 physician's orders included metoprolol (blood pressure medication) daily in the morning. The metoprolol had parameters to hold the medication if the resident's heart rate was less than 60 or systolic blood pressure (the upper number in a blood pressure reading) was less than 110. On 10/4/23 at 6:53 AM Staff 10 (LPN) was observed to administer metoprolol to Resident 6. Staff 10 was not observed to check or verify Resident 6's heart rate or blood pressure prior to the administration of the metoprolol. On 10/5/23 at 12:30 PM Staff 10 confirmed Resident 6's heart rate and blood pressure were not checked prior to administration of the metoprolol. On 10/5/23 at 12:38 PM Staff 2 (DNS) stated she expected medications to be administered according to physician's orders. 3. Resident 10 was admitted to the facility in 2018 with diagnoses including diabetes. Resident 10's 9/7/23 physician's orders included Lantus insulin 70 units to be administered to the resident subcutaneously (under the skin) in the morning. The Lantus manufacturer instructions indicated a test dose of two units prior to each dose with the Lantus insulin pen was required to remove air and ensure an accurate dose. On 10/4/23 at 7:43 AM Staff 6 (LPN) was observed to dial 70 units on the Lantus insulin pen without first performing the two unit test dose. On 10/4/23 at 7:43 AM the surveyor stopped Staff 6 and asked about the test dose. Staff 6 stated she was told the test dose was only needed when the pen was first accessed. Staff 6 confirmed with Staff 3 (LPN/Resident Care Manager) the test dose was required. On 10/5/23 at 12:38 PM Staff 2 (DNS) stated she expected medications to be administered according to manufacturer instructions.

F759: Immediate: Complete audit of orders will be done. Parameters with instructions were immediately added to medications that were found without them. Identify others that may have been affected: All residents may be affected by this alleged deficiency. What changes will be made: Triple check system put in place for all new orders. RCM will follow up with PCP 2x a week and as needed about orders. Nurses will be re-educated on possible medication errors that are common. How we will monitor the changes: DNS/designee will run a report weekly x4 weeks then monthly. Will follow in QAPI for 3 months or until sustained compliance.

OAR 411-085-0310 Residents' Rights: Generally

Refer to F550 ******************** OAR 411-085-0320 Residents' Rights: Charges and Rates Refer to F582 ******************** OAR 411-087-0100 Physical Environment Refer to F584 ******************** OAR 411-086-0300 Clinical Records Refer to F640 ******************** OAR 411-086-0150 Nursing Services: Restorative Care Refer to F688 ******************** OAR 411-086-0110 Nursing Services: Resident Care Refer to F759 ********************

Based on interview and record review it was determined the facility failed to ensure there was a sufficient quantity of linens for resident use for 1 of 2 months reviewed for laundry services. This placed residents at risk for lack of personal hygiene and increased risk of infection. Findings include: The 10/27/22 Resident Council Notes indicated there were no wash clothes or towels and residents could not get showers sometimes. Additionally there were not enough sheets or chucks (incontinent pads). On 2/3/23 at 2:00 PM Staff 5 (Agency LPN) stated until recently the facility only had two housekeepers who only could do laundry from 10:00 AM until 2:00 PM. Staff 5 stated she complained frequently about the lack of clean linen but nothing changed. On 2/8/23 at 9:30 AM Resident 2 stated she missed showers in the past because she was told by staff they were out of towels. On 2/8/23 at 10:44 AM Staff 23 (CMA) stated she was aware of the facility was often out of linens. On 2/8/23 at 10:50 AM Staff 24 (CNA) stated the facility would run out of bath towels and washcloths if there were too many residents scheduled for a shower especially on evening shift. On 2/8/23 at 11:06 Staff 7 (CNA) stated the facility ran out of linens more frequently in the last couple of months and sometimes residents missed their scheduled shower because there were no bath linens.

Immediate: Inventory of linen is done and if there is a need for more linen it will be ordered immediately. Resident 2 has ben reassured linens were ordered and she will receive her baths. Identify others that may have been affected: The facility will interview current residents to ensure their showers are occurring on their scheduled days and there is enough linen. Social services will complete a social interview and care plan the days the residents prefer their showers/baths. The DNS and RCM schedule the shower in the CNA point of care. Other residents are at risk for poor hygiene and possible infections r/t lack of linens and missed showers. What changes will be made: The Housekeeping Manager will go over linen inventory every two weeks with their District Manager to ensure there is enough linen in the facility. The District Manager will then send a synopsis to the NHA with a list of what needs to be ordered. Education will be completed by the DNS/ designee to make sure the house keeping manager knows the new linen ordering schedule, DNS and or designee will educate nursing staff to not keep linens in drawers in the rooms and will complete periodic room sweeps. How will we monitor the changes. SSD will continue interviewing residents at random per MDS schedule to ensure all residents are interviewed each quarter to make sure they have adequate linen for their showers. Care plans and CNA point of care will be updated accordingly. Housekeeping Manager and District Manager will continue to provide a linen inventory every two weeks. Will follow up on QAPI for 3 months to track and trend any findings. Audits will be completed weekly times 4 then monthly to ensure compliance.

Based on interview and record review it was determined the facility failed to ensure Resident 1 was free from non-consensual sexual contact for 1 of 1 sampled resident (#1) reviewed for sexual abuse. This failure was determined to be an immediate jeopardy situation because the facility failed to investigate and report allegations of sexual abuse and follow Resident 1's care plan to ensure Resident 1's safety which resulted in physical injury and mental distress. Findings include: Resident 1 admitted to the facility in 6/2022 with diagnoses including Huntington's disease (a condition that leads to progressive degeneration of nerve cells in the brain which affects movement, cognitive functions, and emotions) and anxiety. The 12/28/22 Quarterly MDS revealed Resident 1 had a BIMS score of 6 which indicated severe cognitive impairment. a. The 7/6/22 Cognitive Loss Care Plan indicated Resident 1 had impaired decision making skills which could lead to poor choices. The 11/26/22 5:30 AM Progress Note indicated Resident 1 had occasional restlessness during the night, was resistive to cares, required two person staff assistance for cares and bloody discharge was noted in her/his brief. The 11/26/22 Progress Note indicated Staff 5 (Agency LPN) was "summoned to resident room via CNA d/t [due to] copious amounts of blood in brief, on sheets and the floor...in addition to increased agitation and inconsolable behaviors." Staff 5 noted Resident 1 to have "more frequent movements while screaming out unintelligible statements." Resident 1 was "very resistive" to exam and "very guarded with genitals locking [her/his] legs closed at first." Resident 1 allowed Staff 5 to examine her/him when the male CNA stepped away. Resident 1 was noted to have copious amounts of bright red blood expelling from her/his vaginal area and had swelling and abrasions to the internal labia and vaginal vault. Resident 1 was unable to give a definitive response as to if sexual activity occurred with her/his significant other. When questioned the resident responded "I didn't want it. Maybe I did. It was rough. No, nothing happened." When questioned by Staff 5, Resident 1 was unable to vocalize if any foreign bodies were utilized. Resident 1 was "severely agitated" when EMS arrived. Resident 1's brief was changed prior to her/his transfer to the hospital and noted to be full of bright red blood. Staff 5 noted Resident 1's agitation increased with any male persons present which was a "new" behavior. Staff 5 indicated Witness 8 (Resident 1's Boyfriend) visited the prior evening and after Witness 8's departure staff noted increased resistance to cares and blood in Resident 1's brief. The 11/26/22 Hospital Records indicated Resident 1 was evaluated in the Emergency Room for reported painful intercourse the night before. Resident 1's last menstrual period was two years prior. A pelvic exam was performed which revealed no evidence of trauma and minimal bleeding. Lab work and a pelvic ultrasound was completed with no findings of concern. Multiple etiologies of the vaginal bleeding were considered, findings were most consistent for "mild local trauma" however vaginal bleeding in a postmenopausal person "must be considered." Resident 1 was to follow-up with an OB/GYN in one to two weeks. [There was no evidence the hospital was informed of a possible sexual assault and a sexual assault kit was not completed. A full work-up for vaginal bleeding of unknown origin was completed. The hospital records provided conflicting accounts of trauma.] Progress Notes revealed Resident 1 was on alert charting upon return from the hospital for vaginal bleeding but did not include monitoring for bruising around the breasts, genital area or inner thighs which could be further indication of a sexual assault. The 12/2/22 Facility Investigation revealed "the ED [Emergency Department] notes stated that it was probably bleeding after menopause but could not definitively say for sure" and referred to OB/GYN for follow-up. The investigation further revealed "it is difficult to say if for sure the sexual encounter happened" and the resident "can be a poor historian." Immediate action to keep Resident 1 safe was to keep the room door open when Resident 1 visited with Witness 8 and provide frequent checks. The investigation indicated one OB/GYN declined to schedule the appointment due to Resident 1's Huntington's chorea (involuntary jerking or writhing) movements and the inability to conduct a pelvic exam. Resident 1's provider would follow-up and perform the pelvic exam once the proper equipment was ordered and received. The 12/15/22 Provider Notes indicated Resident 1 was seen for an initial psychological visit for depression and to evaluate Resident 1's cognition. [There was no evidence of ongoing depression.] There was no evidence in Resident 1's medical record of a history of vaginal bleeding. There was no evidence another OB/GYN was contacted or her/his provider completed a pelvic exam as ordered by the ED physician. There was no evidence in facility records the equipment needed for a pelvic exam was ordered. On 2/2/23 at 11:52 AM Staff 1 (Administrator) verified Resident 1's follow-up pelvic exam was not completed and the facility did not have the equipment needed. On 2/3/23 at 2:00 PM Staff 5 (Agency LPN) stated Resident 1 had fresh blood and pea to quarter sized clots in her/his brief. Resident 1's outer labia was "very red" and there was some redness/irritation around the vaginal vault; and said, "It looked like it was traumatized." Staff 5 stated Witness 8 was "rough around the edges", could be "foul", "belligerent", carry alcohol and smelled of alcohol. Staff 5 stated she worked at the facility since 8/2022 and Resident 1 never had vaginal bleeding prior to the 11/26/22 incident. On 2/9/23 at 9:57 AM Staff 1 stated the facility did not report the 11/26/22 incident to law enforcement and she contacted two people from the State of Oregon (Witnesses 5, Operations and Policy Analyst and 6, Interim Program Manager) who told her she did not have to report the incident. Staff 1 stated she had no nursing background and did not know why after the 11/26/22 incident Resident 1 was only on alert charting for vaginal bleeding, did not include monitoring for bruising around the breasts, genital area or inner thighs and verified Resident 1 had not been tested for any sexually transmitted diseases. Staff 1 verified the facility did not follow-up with an OB/GYN as ordered by the hospital physician and further stated the facility could not restrain Resident 1 like the hospital was allowed to do. Staff 1 acknowledged the 11/26/22 progress note indicated Resident 1 had increased agitation, trauma to the genital area, blood and a change in behavior when around males; all of which were indications of sexual abuse. On 2/9/23 at 4:00 PM Witness 5 and Witness 6 were interviewed. Witness 5 stated she instructed Staff 1 to notify local law enforcement. Witness 6 stated he discussed the situation with Witness 5, agreed the facility needed to notify local law enforcement and did not communicate directly with the facility. On 2/15/23 at 5:02 PM Witness 7 (ED Physician) stated Resident 1's transfer to the hospital was not reported as an alleged sexual assault. Witness 7 stated if it had a full sexual assault exam would have been completed including getting samples, testing for sexually transmitted diseases and having law enforcement involvement. Witness 7 stated "it would have been a completely different exam" and the vaginal ultrasound would not have been ordered unless the sexual assault exam warranted it. Witness 7 stated, "100% we would never restrain [anyone] for a pelvic exam" and further stated performing the pelvic exam on Resident 1 was "no trouble." b. The 7/6/22 Cognitive Loss Care Plan indicated Resident 1 had impaired decision making skills which could lead to poor choices. A 12/2/22 revised intervention instructed staff to determine if decisions made by the resident endangered the resident or others and to intervene if necessary. It further indicated to provide supervision as needed by leaving the room door open when Witness 8 (Resident 1's Boyfriend)visited. The current care plan as of 2/9/23 did not indicate a visitor restriction was in place. A 12/31/22 at 1:38 AM Progress Note indicated Resident 1 had a large amount of blood in her/his brief after Witness 8 had visited with the room door closed. A 12/31/22 at 12:52 PM Progress Note revealed Resident 1 had a small amount of blood in her/his brief. Progress notes revealed Resident 1 was placed on alert charting for vaginal bleeding only. There was no evidence in the medical record the family or physician was notified, the root cause of the resident's bleeding was assessed by nursing staff, the resident was evaluated by a physician or a facility investigation was completed. On 2/3/23 at 2:00 PM Staff 5 (Agency LPN) stated the facility used a lot of agency staff and few regular facilty staff. Staff 5 stated there was never education for agency staff such as where to read care plans, how to read them, or if any resident needed something specific. Staff 5 stated it was "really scary" to be an agency nurse at this facility. On 2/8/23 at 9:53 AM Staff 2 (LPN Resident Care Manager) stated Resident 1 did not have any vaginal bleeding prior to the 11/26/22 incident and had none since the 12/31/22 incident. Staff 2 verified Resident 1 had no incidents of vaginal bleeding since Witness 8 was banned from the building. On 2/9/23 at 9:57 AM Staff 1 (Administrator) stated she did not complete a FRI or formal facility investigation of the 12/31/22 incident. Staff 1 stated she did not report the 12/31/22 incident to law enforcement because she contacted two people from the State of Oregon (Witnesses 5, Operations and Policy Analyst and 6, Interim Program Manager) who told her she did not have. Staff 1 verified Resident 1's care plan instructed staff to leave the resident room door open when Witness 8 visited yet Resident 1's 12/31/22 progress note revealed Resident 1's door was shut during the visit. Staff 1 stated the nursing staff believed the vaginal bleeding was her/his menstrual cycle because Resident 1 told staff it was her/his "period" and the events were approximately four weeks apart. [Resident 1 has severe cognitive impairment and her/his last menstrual period was 2 years prior per hospital records.] Staff 1 stated she had no nursing background and did not know why after the 12/31/22 incident Resident 1 was only on alert charting for vaginal bleeding, did not include monitoring for bruising around the breasts, genital area or inner thighs and verified Resident 1 was not tested for any sexually transmitted diseases. Staff 1 stated Witness 8 was banned from the facility but acknowledged this information was not on Resident 1's care plan. Staff 1 further stated this information was posted at the nurses station. When asked to show this surveyor where the posting was, Staff 1 was unable to locate the posting. After several minutes of looking for the posting Staff 1 found the posting on the bulletin board in the staff break room. Staff 1 agreed if a new agency nurse worked at the facility they would not have this information at the beginning of their shift. On 2/9/23 at 4:00 PM Witness 5 and Witness 6 were interviewed. Witness 5 stated she instructed Staff 1 to notify local law enforcement. Witness 6 stated he discussed the situation with Witness 5, agreed the facility needed to notify local law enforcement and did not communicate directly with the facility. On 2/15/23 at 10:52 AM the facility was notified of the Immediate Jeopardy (IJ) situation and an immediacy removal plan was requested. On 2/15/23 at 1:21 PM the facility submitted an acceptable immediacy removal plan which would abate the IJ situation. The immediacy removal plan included the following: *The boyfriend of Resident 1 is no longer allowed in the building as the police have restricted him from the building. The resident is two person care. A sign has been placed at the nurse's station for all staff to see. A care conference was done with the daughter to talk with her about the resident's cognition. *The facility will interview current residents within 48 hours to ensure they feel safe in the facility and with visitors. Will assess by an RN the five out of the six females with severe and moderate cognitive impairment for ability to consent within 48 hours. One female already has a guardian in place. *Care plan will be updated for Resident 1 within 48 hours. *Facility will in-service all staff starting today to reeducate them on the importance of abuse and reporting abuse within the next 48 hours and as they come on shift. *DNS/Designee will audit progress notes weekly. *Each care plan will be updated to reflect any visitor exemptions and signage will be placed at the nurse's station today. *Agency book will be updated, and a sign will be placed at the nurses' station, so agency know where to find the agency book. *Regional Nursing Consultant will reeducate the Administrator on the importance of abuse and reporting abuse within the next 48 hours. *Will continue interviewing residents at random per MDS schedule to ensure all residents are interviewed each quarter. If blood appears in resident's brief again MD will be notified, resident will be interviewed and assessed. If needed, police will be called and resident will be sent to the ER, and a FRI will be submitted. On 2/17/23 at 3:14 PM it was determined through staff interviews and review of facility documentation revealed all aspects of the POC were implemented and completed.

F600: Immediate: The boyfriend of Resident 1 is no longer allowed in the building as the police have restricted him from the building. The resident is two-person care. A sign has been placed at the nurses station for all staff to see. A care conference was done with the daughter to talk with her about the residents cognition already. Identify others that may have been affected: The facility will interview current residents within 48 hours to ensure they feel safe in the facility and with visitors. Will assess by an RN the 5 out of the 6 females with severe and moderate cognitive impairment for ability to consent within 48 hours. One female already has a guardian in place. What changes will be made: Care plan will be updated for Resident 1 within 48 hours. Facility will in-service all staff starting today to reeducate them on the importance of abuse and reporting abuse within the next 48 hours and as they come on shift. DNS/Designee will audit progress notes weekly. Each care plan will be updated to reflect any visitor exemptions and signage will be placed at the nurses station today. Agency book will be updated, and a sign will be placed at the nurses station, so agency know where to find the agency book. Regional Nursing Consultant will reeducate the Administrator on the importance of abuse and reporting abuse within the next 48 hours. How will we monitor the changes: Will continue interviewing residents at random per MDS schedule to ensure all residents are interviewed each quarter. If blood appears in resident 1’s brief again MD will be notified, resident will be interviewed and assessed. If needed, police will be called and resident will be sent to the ER, and a FRI will be submitted. DNS or designee will audit residents weekly x 4 then monthly for allegations and report as indicated Results will be taken to QAPI monthly for root cause analysis and PIP review.

Based on interview and record review it was determined the facility failed to report allegations of sexual abuse to the State Agency and Local Law Enforcement Agency for 1 of 1 sampled residents (#1) reviewed for sexual abuse. This placed Resident 1 at risk for further abuse and all residents at increased risk for abuse. Findings include: Resident 1 admitted to the facility in 6/2022 with diagnoses including Huntington's disease (a condition that leads to progressive degeneration of nerve cells in the brain which affects movement, cognitive functions, and emotions) and anxiety. 1. The 11/26/22 Progress Note indicated Resident 1 had vaginal bleeding and had signs of a sexual assault (Witness 8, Resident 1's Boyfriend, visited the prior evening). Resident 1 was transferred to the hospital for further evaluation. A FRI was sent into the State Agency for vaginal bleeding of unknown origin within the required timeframe. There was no evidence in the medical record the local law enforcement agency was notified. On 2/9/23 at 9:57 AM Staff 1 (Administrator) On 2/9/23 at 9:57 AM Staff 1 stated she did not report the 11/26/22 incident to law enforcement because she contacted two people from the State of Oregon (Witnesses 5, Operations and Policy Analyst and 6, Interim Program Manager) who told her she did not have. On 2/9/23 at 4:00 PM Witness 5 and Witness 6 were interviewed. Witness 5 stated she instructed Staff 1 to notify the local law enforcement. Witness 6 stated he discussed the situation with Witness 5, agreed the facility needed to notify local law enforcement and did not communicate directly with the facility. 2. A 12/31/22 at 1:38 AM Progress Note indicated Resident 1 had a large amount of blood in her/his brief and per the evening shift nurse, Witness 8 (Resident 1's Boyfriend) had visited with the room door closed. A 12/31/22 at 12:52 PM Progress Note revealed Resident 1 had a small amount of blood in her/his brief. There was no evidence in Resident 1's medical record or the facility records a FRI was sent to the State Agency or law enforcement was notified. On 2/9/23 at 9:57 AM Staff 1 (Administrator) On 2/9/23 at 9:57 AM Staff 1 verified she did not complete a FRI. Staff 1 stated she did not report the 12/31/22 incident to law enforcement because she contacted two people from the State of Oregon (Witnesses 5, Operations and Policy Analyst and 6, Interim Program Manager) who told her she did not have. On 2/9/23 at 4:00 PM Witness 5 and Witness 6 were interviewed. Witness 5 stated she instructed Staff 1 to notify the local law enforcement. Witness 6 stated he discussed the situation with Witness 5, agreed the facility needed to notify local law enforcement and did not communicate directly with the facility.

Immediate: FRI report was submitted for resident 1. Identify others that may be affected: All residents may be affected by the alleged deficient practice. Residents are at risk for abuse and or psychosocial harm if abuse and neglect policies are not followed. What changes will be made: Re-education to nursing staff about when to submit a FRI report and how much time we have to report it. FRI binder will be readily available at the nurses station for after-hours needs. The administrator will educate staff on abuse policies and procedures. How will we monitor the changes: RCM/DNS will audit progress notes on working days. NHA will review FRI log weekly. DNS or designee will audit residents weekly x 4 then monthly for allegations and report as indicated Results will be taken to QAPI monthly for root cause analysis and PIP review.

Based on interview and record review it was determined the facility failed to investigate an allegation of sexual abuse for 1 of 1 sampled residents (#1) reviewed for abuse. This placed residents at increased risk for sexual abuse, physical injury and psychosocial harm. Findings include: Resident 1 admitted to the facility in 6/2022 with diagnoses including Huntington's disease (a condition that leads to progressive degeneration of nerve cells in the brain which affects movement, cognitive functions, and emotions) and anxiety. Per record review, there was a previous allegation an injury of unknown origin with vaginal bleeding after a visit by Witness 8 (Resident 1's Boyfriend) on 11/26/22 which was investigated. A 12/31/22 at 1:38 AM Progress Note indicated Resident 1 had a large amount of blood in her/his brief and per the evening shift nurse, Witness 8 had visited with the room door closed. A 12/31/22 at 12:52 PM Progress Note revealed Resident 1 had a small amount of blood in her/his brief. There was no evidence in Resident 1's medical record or facility records a formal investigation was completed. On 2/9/23 at 9:57 AM Staff 1 (Administrator) stated she did not complete formal facility investigation. Refer to F600

Immediate: FRI report was submitted for resident 1. Identify others that may be affected: All residents may be affected by the alleged deficient practice. Residents are at risk for abuse and or psychosocial harm if abuse and neglect policies are not followed. What changes will be made: Re-education to nursing staff about when to submit a FRI report and how much time we have to report it. FRI binder will be readily available at the nurses station for after-hours needs. The administrator will educate staff on abuse policies and procedures. How will we monitor the changes: RCM/DNS will audit progress notes on working days. NHA will review FRI log weekly. DNS or designee will audit residents weekly x 4 then monthly for allegations and report as indicated Results will be taken to QAPI monthly for root cause analysis and PIP review.

Based on observation, interview and record review it was determined the facility failed to implement an ongoing resident centered activities program for 1 of 1 activity programs reviewed for activities. This placed residents at risk for decreased mental health and well-being. Findings include: Observations on 2/1/23 and 2/8/23 revealed no resident activities occurring with the exception of the resident smoke breaks. A review of the Activity Calendars form November 2022 through January 2023 revealed the following: *November 2022: Days with no resident activities: 11 Days with one game type activity 12 Days with movie only: 6 Days with 2 activities: 1 (Resident council and movie) *December 2022: Days with No activities: 12 Days with one game type activity only: 10 Days with movie only: 5 Days with 2 activities: 4 January 2023: Days with No activities: 14 Days with one game type activity only: 6 Days with movie only: 4 Days with 2 activities: 8 On 2/8/23 at 9:30 AM Resident 2 stated there were not enough activities and she/he was bored. On 2/8/23 at 9:37 AM Resident 8 stated there were no activities to her/his liking or frequency which she/he wanted. On 2/8/23 at 10:21 AM Staff 2 (Activities Director/Social Services) verified the activities listed on the calendar were correct and stated when she was not in the facility on the weekend no activity would occur. Staff 3 verified she had not put activities such as art, reading, news, discussion groups or sensory stimulation on the activity calendar. On 2/8/23 at 10:50 AM Staff 24 (CNA) stated there was a lack of resident activities at the facility and the residents had nothing to do which caused an increase in resident behaviors.

Immediate: The facility Hired an Activities Director and she starts 03/14/2023. Identify others that may be affected: All residents may be affected by the alleged deficient practice. Residents are at risk of mental health decline if activities are not offered. What changes will be made: Residents will be interviewed by new Activities Director to see what other activities they are interested in having at the facility. A monthly activity calendar will be printed and handed out to the residents monthly and PRN so residents are all aware of the activities for the month. The monthly calendar will include increased daily activities and 1 on 1 activities will be provider as requested. How will we monitor the changes: Activities Director will check in with each resident quarterly at random based on MDS schedule and track which activities each resident is participating in and when they refuse to participate in activities. The DNS or designee will perform audits weekly x 4 then monthly for weekly activity compliance. Results will be taken to QAPI monthly for root cause analysis and PIP review.

Based on interview and record review it was determined the facility failed to ensure the activities program was directed by a qualified professional for 1 of 1 Activity Directors reviewed for Activities. This placed residents at risk for a decreased sense of well-being and an increase in mental health and behavioral concerns. Findings include: A review of the November 2022, December 2022 and January 2023 Activity Calendars revealed most days had none or one group activity scheduled. On 2/8/23 at 10:50 AM Staff 24 (CNA) stated there were a lack of activities offered at the facility which led to resident boredom and an increase in resident behaviors. On 2/8/23 at 10:21 AM Staff 3 (Activities Director/Social Services) stated she did both the social services and activities role for the facility and prior to working at the facility her background was "with kids". Staff 3 verified in the previous five years she did not have the required one year working in a full-time therapeutic activities program, was not an OT or OT assistant and had not completed an approved training course. Staff 3 stated she knew of a couple of residents who had increased behaviors when they were bored so she would go visit them. Refer to F679

Immediate: The facility hired an Activities Director. Identify others that may be affected: All residents may be affected by the alleged deficient practice. What changes will be made: Will ensure that Activities Director obtains necessary certification if needed. A monthly activity calendar will be printed and handed out to the residents monthly and PRN so residents are all aware of the activities for the month. How will we monitor the changes: Activities Director will follow up with NHA weekly on their progress towards obtaining necessary certification. The DNS or designee will perform audits weekly x 4 then monthly for weekly activity compliance. Results will be taken to QAPI monthly for root cause analysis and PIP review.

Based on observation, interview and record review it was determined the facility failed to address behavioral concerns to ensure residents received care and services to attain their highest practicable well-being for 2 of 5 sampled residents (#s 5 and 6) reviewed for hygiene. This placed residents at risk for poor hygiene. Findings include: 1. Resident 5 admitted to the facility in 2020 with diagnoses including mental disorder and conduct disorder. On 2/8/23 at 12:24 PM Resident 5 was observed to have a disheveled, unclean appearance with dirty and unbrushed hair. The 11/28/22 Psychiatry Visit Note indicated the resident had a significant history of dementia and conduct disorder, staff reported the resident was stable on her/his current psychotropic medications and had no "thought content" concerns. [There was no evidence refusals of care and lack of hygiene was addressed.] The 1/11/23 ADL Care Plan revealed Resident 5 had episodes of ADL refusals, mostly surrounding oral care and showers but could be coaxed into showers most of the time. The December 2022 Shower Records indicated Resident 5 received one shower on 12/27/22. The January 2023 Shower Records revealed Resident 5 received one shower on 1/17/23. The February 2023 Shower Record, reviewed from the 1st through the 6th revealed no showers were given. On 2/17/23 at 3:11 PM Staff 2 (LPN Resident Care Manager) and Staff 4 (DNS) stated when a resident refused a shower staff were to redirect or have a different staff member approach. With Resident 5 it was a negotiation and needed to be Resident 5's idea. Staff 2 and 3 acknowledged only one shower was given in December 2022, one in January 2023 and none from February 1st through the 6th. Staff 2 acknowledged one time when she/he accepted a shower it was with a new staff member who had not worked with the resident previously. Staff 2 stated she would have to investigate why Resident 5 refused showers. Staff 2 stated she had not had any staff interaction related to Resident 5's shower refusals, stated the ADL Care Plan was correct and Resident 5 could be coaxed in to receiving a shower but overall it was "hit and miss" and "very related to mood." 2. Resident 6 admitted to the facility in 2020 with diagnoses including stroke. Observations of Resident 6 on 2/8/23 and 2/9/23 revealed an unkempt appearance with dirty hair and clothes. The 8/5/22 Psychiatry Telemed Visit revealed Resident 6 was doing well, no new orders or recommendations were given and the resident was to follow-up as needed. [There was no evidence the behavior of refusing showers was addressed. No further Psychiatry visits had occurred.] The 11/23/22 Physician Visit did not address resident behaviors or lack of hygiene. December 2022 Shower Records revealed Resident 6 received a shower or bath on the 3rd and 14th. January 2023 Shower Records revealed Resident 6 received a shower or bath on the 4th and 11th. The 1/5/23 Behavior Care Plan revealed Resident 6 refused care. Staff were instructed to leave and reapproach at a later time. On 2/9/23 at 9:50 AM Staff 2 (LPN Resident Care Manager) was aware Resident 6 only had two showers in December 2022 and two in January 2023. Staff 2 verified Resident 6 went from 1/11/23 through 2/9/23 without any bathing. Staff 2 stated when Resident 6 refused care staff were to leave and reapproach later due to her/his behaviors. Resident 6 would start to yell and if she/he was in the Hoyer (mechanical) lift it would be dangerous and pose a safety concern. On 2/17/23 at 10:14 AM Staff 1 (Administrator) verified Resident 6's last psychiatry visit was on 8/5/22.

Immediate: All residents will be seen by Mental Health Provider to address any shower refusals or behaviors. Resident #5 was given a shower and has been placed on a shower schedule per residents preference. Identify others that may be affected: All residents may be affected by the alleged deficient practice. What changes will be made: Staff will be re-educated on showers and cleanliness of residents and how best to approach residents who tend to refuse showers or changing their clothes. Staff will be re-educated on using the behavior binder for all refusals. Nurses will be re-educated about documenting any refusals. Care plans will be looked at to ensure the refusals are documented and any interventions are added that can help staff in getting the resident to agree to shower. How will we monitor the changes: Weekly audits of the behavioral monitoring in the Matrix TAR will be done by SSD to look for any trends in refusals to shower. Will follow up in QAPI for three months or until sustained compliance is achieved. The DNS or designee will perform audits weekly x 4 then monthly for weekly shower compliance. Results will be taken to QAPI monthly for root cause analysis and PIP review.

Based on observation and interview it was determined the facility failed to wear and use PPE correctly for 2 of 2 days observed for infection control. This placed residents and staff at risk for respiratory illness. Findings include: On 2/3/23 Staff 5 (Agency LPN) stated staff wore the same PPE and used the same medical equipment between COVID and non-COVID residents. 1. On 2/8/23 at 9:43 AM Staff 16 (Cook) was observed to wear his face mask under his chin and without any eye protection. Staff 16 verified he should wear the face mask correctly and a face shield. 2. On 2/8/23 at 10:47 AM Staff 26 (Laundry Aide) was observed to wear her face shield on the top of her head. When she observed this surveyor she lowered her face shield to the correct position and acknowledged she wore the face shield incorrectly. 3. On 2/8/23 at 12:00 Staff 23 (CMA) was observed to walk down the resident hallway with her face shield on top of her head instead of over her nose and mouth. Two additional CNA's were also observed with their face shields on the top of their heads. Staff 23 verified she and the other two CNA's wore the face shield incorrectly and stated the face shields got pushed up their heads because of the air "purifier/thing" blasting air in the hallways. 4. On 2/8/23 at 12:00 Staff 10 (LPN) was observed to exit resident room 26, a special droplet/contact precaution room on the north side of the building. Staff 10 did not remove or replace her N95 face mask. Staff 10 walked down the resident corridor, stopped to talk with multiple CNA's and then walked to the management office area on the south side of the building. At 12:08 PM Staff 10 came out of an office and walked to the treatment cart in the middle of the hallway. On 2/8/23 at 12:10 PM Staff 10 stated she had general concerns with cross contamination of equipment between isolation and regular resident rooms. Staff 10 verified she did not remove or replace her N95 mask after exiting room 26. 5. On 2/9/23 at 9:30 AM Staff 14 (Dietary Aide) was observed in the kitchen without a face shield. On 2/9/23 at 9:31 AM Staff 16 (Cook) acknowledged Staff 14 was required to wear a face shield but did not. 6. On 2/9/23 at 9:31 AM Staff 16 (Cook) was observed to walk down the hallway with his face shield resting on top of his ball cap. Staff 16 acknowledged he did not wear the face shield correctly and stated "everyone here wears them incorrectly".

Immediate: All staff will be re-educated on infection control policies. Identify others that may be affected: All residents may be affected by the alleged deficient practice. All residents and staff are at risk of contracting infections and or diseases from not practicing best infection control practices. What changes will be made: Continue enforcing PPE polices per handbook. How will we monitor the changes: Random walkthroughs will be done weekly by IDT team. Will follow up in QAPI for three months or until sustained compliance is achieved. The DNS or designee will perform audits 5 PPE and 5 Handwashing audits per week to establish infection control compliance. Results will be taken to QAPI monthly for root cause analysis and PIP review.

Based on observation and interview it was determined the facility failed to ensure a functional, clean and comfortable environment for 6 of 7 sampled resident rooms (#s 17, 19, 20, 21, 22 and 24) reviewed for environment. This placed residents at risk for ineffective lighting and an unclean living environment. Findings include: 1. On 2/1/23 resident room 21 was observed to have trash and used paper towels on the floor near the trash can. There was also garbage, including a spoon and food wrappers under the bed and by the nightstand. On 2/1/23 at 11:15 AM Staff 9 (CNA) verified trash was scattered around room 21's floor. 2. On 2/1/23 resident room 24 was noted to have a dirty bath towel on the floor. On 2/1/23 Resident 3 verified the towel on the floor was dirty. On 2/1/23 at 11:15 AM Staff 9 (CNA) verified the dirty towel was on the floor but stated it was the residents preference. On 2/1/23 at 11:17 AM Staff 9 was observed to remove the towel from room 24 and place in a soiled laundry bag. On 2/1/23 at 11:18 AM Resident 3 was re-interviewed and stated she/he liked to keep the towel on the floor to prevent water coming into her/his room. Resident 3 further stated she/he shared the bathroom and the toilet often overflowed into the room after the resident in the other room used the toilet. 3. On 2/8/23 at 9:27 AM resident room 22 was observed to have trash and a large pile of linen on the floor. Staff 15 (CNA) verified the trash on the floor and stated she placed the dirty linen on the floor and just had not gotten back to the room to pick it up. 4. On 2/8/23 at 9:30 AM resident room 20 was observed with trash on the floor. Resident 2 stated the room was "usually dirty". On 2/8/23 at 9:53 PM Staff 2 (LPN Resident Care Manager) verified there was trash on the floor. 5. On 2/8/23 at 9:37 AM Room 17 was observed to have a flickering fluorescent light. Resident 8 stated she/he was repeatedly told the light bulb would get fixed but it wasn't and it bothered her/him. On 2/8/23 at 9:52 AM Staff 2 (LPN Resident Care Manager) verified the light bulb was flickering. 6. On 2/8/23 at 9:40 AM resident room 19 was observed to have small pieces of trash on the floor. Resident 6 verified the trash was on the floor. On 2/8/23 at 11:06 AM Staff 7 (CNA) stated the facility needed more housekeepers and acknowledged resident rooms often had trash on the floor.

Immediate: Walkthroughs of all the rooms will be done daily by a department head. The charge nurse will round on the weekend. to ensure cleanliness and all lights are working. Housekeeping has been spoken to about adequately cleaning the rooms. Identify others that may be affected: All residents may be affected by the alleged deficient practice. Residents are at risk for decreased mental health and or infections if rooms are not kept clean. What changes will be made: Light fixtures will be fixed. Staff will be re-educated on cleanliness of rooms. How will we monitor the changes: Daily walkthroughs will be done by a department head. The DNS or designee will perform audits weekly x 4 then monthly for room cleanliness compliance. Results will be taken to QAPI monthly for root cause analysis and PIP review.

********************************** OAR 411-085-0360 Freedom from Abuse, Neglect, and Exploitation Refer to F600, F609 and F610 ********************************** OAR 411-086-0230 Activity Services Refer to F679 and F680 ********************************** OAR 411-086-0240 Social Services Refer to F740 ********************************** OAR 411-086-0330 Infection Control and Universal Precautions Refer to F880 ********************************** OAR 411-087-0100 Physical Environment Generally Refer to F584 and F921 **********************************

Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 11/14/2022 and 11/20/2022, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.

Based on interview and record review it was determined the facility failed to provide care and services in a manner that maintained and promoted dignity for 1 of 2 sampled residents (#2) reviewed for dignity. This placed residents at risk for not being treated in a dignified manner. Findings include: Resident 2 was admitted to the facility in 2016 with diagnoses including depression and anxiety. A 1/27/22 Annual MDS indicated Resident 2 had a BIMS of 15 cognitively intact, and was her/his own representative. A 4/15/22 care plan indicated Resident 2 was responsible for scheduling all her/his appointments and rides. Communication would be clarified between all parties involved. A 4/19/22 care conference note indicated Resident 2 informed staff she/he wanted to be in charge of scheduling all her/his appointments and rides. A 7/30/22 care plan indicated Resident 2's goal was to continue to make her/his own decisions and have meaningful discussions with staff regarding her/his care. Resident 2 requested staff notify her/him when they communicated with her/his doctor. A 7/14/22 PASRR II evaluation indicated Resident 2 stated within the last five months she/he did not feel safe talking to staff and administration about her/his concerns. Resident 2 stated she/he often felt like she/he was in trouble with staff and administration. Resident 2 stated "it used to feel like a family place, but now it feels unhappy." Resident 2 stated she/he was concerned about not getting accurate information from staff if she/he was not in control of her/his own medical decisions. A Geriatric Depression Scale indicated depression with a score of 10 out of 15. A 8/30/22 Pharmacy Consult Report recommended staff attempt a GDR (Gradual Dose Reduction) for Resident 2's antidepressant medication. On 9/1/22 Resident 2's physician reviewed the pharmacy recommendations and authorized the GDR. A 9/8/22 Progress Note indicated staff informed Resident 2 that her/his antidepressant medication was reduced. Resident 2 became very upset and stated she/he would contact her/his doctor. On 9/19/22 at 11:50 AM Resident 2 stated she/he did not trust staff to provide accurate information related to her/his care and did not trust staff with managing her/his appointments and medication management. Resident 2 stated she/he was her/his own responsible party and staff were supposed to notify her/him first regarding changes to her/his care. Resident 2 stated she/he was frustrated with staff because they continued to notify her/his POA (Power of Attorney) first to discuss her/his care decisions. Resident 2 stated this caused her/him to have increased anxiety and she/he did not feel staff treated her/him with dignity and respect. Resident 2 further stated she/he did not feel comfortable talking to the management about her/his concerns because they made her/him feel "retaliated against". On 9/22/22 at 6:06 PM Witness 4 (POA) stated he and Resident 2 spoke at least a couple times a week. Witness 4 stated over the past six months staff have called him multiple times before communicating with Resident 2 first to discuss her/his medical concerns. Witness 4 stated during this time he noticed Residents 2's anxiety had gotten worse. Witness 4 stated a few months ago they had a meeting with facility staf.f Resident 2 told them she/he wanted to be in charge of her/his medical decisions and appointments. Witness 4 stated since the meeting staff have continued to call him first. Witness 4 stated a few weeks ago staff notified him after the pharmacy recommended a dose reduction regarding Resident 2's antidepressant medication. Witness 4 stated after he spoke with staff, he called Resident 2 to discuss what staff had told him. Witness 4 stated Resident 2 became very agitated and upset and told him staff did not discuss her/his medication changes with her/him first. Witness 4 further stated Resident 2 used to feel happy living at the facility, but she/he had not felt this way in a long time. On 9/23/22 at 12:36 PM Staff 3 (LPN/Resident Care Manager Assistant) stated Resident 2 preferred to manage her/his medications and she/he requested to be fully informed when staff needed to communicate with her/his doctors. Staff 3 stated she forgot to discuss the medication changes with Resident 2. On 9/23/22 at 10:49 AM Staff 1 (Administrator) stated she was aware that Resident 2 did not feel comfortable talking to her. Staff 1 stated she was trying to rebuild the trust between her and Resident 2. Staff 1 confirmed the facility failed to ensure the resident was treated with respect and dignity.

Immediate Actions: Facility staff met with Resident 2 to discuss resident wishes re: care and choices. Following the discussion, the plan is that facility staff will notify the resident before notifying any family of clinical changes to allow the resident options re: care changes. Identify others that may have been affected: The facility will interview current residents to determine if care wishes are being met. Updates to care plans as needed to reflect resident wishes. What systemic changes will be made: Facility nursing staff to be educated on the resident right to be treated with dignity, including the importance of notifying the residents and/or representatives of any care changes prior to implementing them. Current residents and/or representatives will be informed of care changes prior to any action being taken. The RCM will audit the new orders each working day for care changes and proper notification. DNS/Designee will audit the progress notes weekly to assure notifications were made to resident/representative. How we will monitor the changes: SSD staff will continue interviewing residents/representatives per the MDS schedule to ensure all residents are interviewed every quarter for care choices. DNS and SSD will review audits and interview results at the monthly QAPI meeting for 3 months or until sustained compliance is achieved.

Based on interview and record review it was determined the facility failed to inform the resident of treatment risks and benefits, options and alternatives related to resident refusals of care and failed to obtain informed consent prior to the use of psychotropic medications for 2 of 8 sampled residents (#s 16 and 177) reviewed for ADLs and medications. This placed residents and responsible parties at risk for being uninformed. Findings include: 1. Resident 177 was admitted to the facility 9/6/22 with diagnoses including dementia. Resident 177's record indicated Witness 3 (Family) was her/his health care representative. A 9/6/22 Hospital After Visit Summary revealed the resident was to start trazadone (antidepressant) at HS. A September 2022 MAR revealed Resident 177 was administered trazadone from 9/7/22 through 9/21/22. Resident 177's record revealed an unsigned Consent For Use of Psychotropic Medication form, which included the risk and benefits of trazadone. On 9/22/22 at 12:51 PM Staff 3 (LPN/Resident Care Manager Assistant) verified the consent for the use of the trazadone was not signed or reviewed prior to the initiation of treatment. , 2. Resident 16 was admitted to the facility in 2020 with diagnoses including chronic lung disease and diabetes. Resident 16 was identified as her/his own responsible party and made her/his daily decisions about care. Resident 16's 9/2022 MAR revealed the resident refused the following: - Insulin administration 12 times, - CBG checks three times, - check and trim nails four times, - daily weights nine times, - COVID assessment five times, - weekly edema monitoring related to heart failure five times, - weekly skin checks five times. Resident 16's 7/13/22 care plan indicated she/he refused showers, vitals and medications. On 9/22/22 at 10:03 AM Staff 3 (LPN/Resident Care Manager Assistant) stated there should have been a care plan for behaviors, refusals and patient teaching. The facility approached the resident and tried to address the resident refusals but the resident behaviors did not change. On 9/23/22 at 9:24 AM Staff 9 (CNA) stated Resident 16 did not allow some people in her/his room, effectively refusing all care. Resident 16's record revealed three occurrences since admission where patient teaching occurred, the most recent was in 1/2020. On 9/27/22 at 2:00 PM Staff 1 (Administrator) and Staff 2 (DNS) confirmed there were only three occurrences of patient teaching since Resident 16 admitted in 2020, the most recent of which was in 1/2020 which was inadequate.

Immediate actions: For Resident 177, a verbal consent was obtained from the health care representative on 9/29/2022. For resident 16, a risk vs benefit form was completed, and verbal consent was given on 9/29/22 which included education on the benefits, risks, and alternatives for refusals of care. Identify others that may be affected: The facility will complete an audit of current residents with psychotropic medication to ensure that consents have been signed. If there is not a consent, the RCM will obtain one. The facility will also do an audit of current residents to see if they have a pattern of refusals. The RCM will offer a risk vs benefits to those with consistent refusals. What systemic changes will be made: The facility will educate nursing staff on the importance of resident education if/when they refuse recommended care and services. The facility will educate nursing staff on the importance of obtaining consent before starting a psychotropic medication. The RCM/designee will review progress notes each working day for new psychotropic medications and any care refusals. How we will monitor the changes: DNS/Designee will audit monthly for consents of psychotropic medications. The DNS will review progress notes monthly to assure that education is being provided for refusals, and if a risk vs benefit needs to be completed with the resident/representative. For outlier refusals, the DNS will ensure education was given to that resident. The DNS will present audit findings at the monthly QAPI meetings for 3 months or until sustained compliance is achieved.

Based on interview and record review it was determined the facility failed to ensure resident shower preference, medication regimen and care was provided per resident preference for 2 of 3 sampled residents (#s 2 and 13) reviewed for choices. This placed residents at risk for lack of personalized care. Findings include: 1. Resident 13 was readmitted to the facility in 2021 with diagnoses including a stroke. A 6/2022 CAA indicated Resident 13 was cognitively intact. On 9/19/22 at 9:55 AM Resident 13 stated she/he preferred bathing daily and stated she/he informed a CNA. On 9/22/22 at 9:07 AM Staff 8 (CNA) stated Resident 13 was scheduled for showers twice a week and never refused showers. Staff 8 stated in the past the resident asked for more showers and Staff 8 informed the Resident Care Manager. On 9/22/22 at 9:11 AM Staff 3 (LPN/Resident Care Manager Assistant) stated if a resident stated she/he wanted more than the scheduled two showers a week, she would add additional showers to the resident's care plan. Staff 3 stated she was not aware the resident wanted more showers. , 2. Resident 2 was admitted to the facility in 2016 with diagnoses including depression and anxiety. A 1/27/22 Annual MDS indicated Resident 2 had a BIMS of 15 cognitively intact, and was her/his own representative. A 1/27/22 psychotropic medication CAAs indicated Resident 2 stated she/he felt the antidepressant medication she/he was administered was helpful for her/him and she/he did not wish for changes to be made. A 7/30/22 care plan indicated Resident 2's goal was to continue to make her/his own decisions and have meaningful discussions with staff regarding her/his care. Resident 2 requested staff notify her/him when they communicated with her/his doctor. A 8/30/22 Pharmacy Consult Report recommended staff attempt a GDR (Gradual Dose Reduction) for Resident 2's antidepressant medication. On 9/1/22 Resident 2's physician reviewed the pharmacy recommendations and authorized the GDR. A 9/8/22 progress note indicated staff informed Resident 2 that her/his antidepressant medication was reduced. Resident 2 became very upset and stated she/he would contact her/his doctor. A 9/8/2022 physician order indicated staff were to administer once a day citalopram 10 mg (antidepressant medication). On 9/19/22 at 11:50 AM Resident 2 stated she/he was her/his own responsible party and staff were supposed to notify her/him first regarding changes to her/his care. Resident 2 stated she/he was frustrated with staff because they continued to notify her/his POA (Power of Attorney) first to discuss her/his care decisions. Resident 2 stated she/he did not feel staff honored her/his choices. On 9/22/22 at 6:06 PM Witness 4 (POA) stated over the past six months facility staff have called him multiple times before communicating with Resident 2 first to discuss her/his medical concerns. On 9/23/22 at 12:36 PM Staff 3 (LPN/Resident Care Manager Assistant) stated Resident 2 preferred to manage her/his medications and she/he requested to be fully informed when staff needed to communicate with her/his doctors. Staff 3 stated she forgot to discuss the medication changes with Resident 2 and acknowledged Resident 2's choices were not honored.

Immediate actions: The facility interviewed Resident 13 about shower preferences. The care plan has been updated and the shower schedule information has been added to the TAR. Facility staff met with Resident 2 to discuss resident wishes re: care and choices. Following the discussion, the plan is that facility staff will notify the resident before notifying any family of clinical changes to allow the resident options re: care changes. Identify others that may be affected: The facility will interview current residents about their care needs/preferences and will update care plans as needed What systemic changes will be made: Staff to be educated on resident right to choose their care and services The facility will attempt to accommodate special care requests, such as showering daily. Any changes made for the resident will be care planned, and the information will be added to the TAR At least Quarterly, the Social Services Director will review resident choices per the MDS schedule. Monthly the DNS/RCM will audit the progress notes and TARS to ensure the resident care is being delivered per resident preference. How we will monitor the changes: The DNS will review the audit result at the monthly QAPI meetings for 3 months or until sustained compliance is achieved.

Based on observation, interview and record review it was determined the facility failed to ensure a resident's privacy was maintained for 1 of 1 sampled resident (#177) reviewed for privacy. This placed residents at risk for loss of dignity. Findings include: Resident 177 was admitted to the facility in 2022 with diagnoses including dementia. On 9/21/22 at 10:47 AM Resident 177 was observed in bed, the resident's door was open, the resident was not covered with a blanket and her/his incontinence brief was visible from the doorway. On 9/21/22 at 11:27 AM Resident 177 was observed sitting at the bedside with staff, the resident room door was open, the resident wore an incontinence brief and the incontinence brief was visible from the doorway. On 9/22/22 at 9:28 AM Resident 177 was observed in bed with an incontinence brief. The resident was not covered with a blanket, the resident's door was not shut and the resident's incontinence brief was visible from the doorway. On 9/22/22 at 10:13 AM Staff 9 (CNA) stated the resident did not like to wear pants or shorts and when staff put pants on the resident the resident attempted to remove the clothing. Staff 9 acknowledged the resident's incontinence brief was often visible to residents or visitors who may be in the halls because the resident's door was always open. On 9/22/22 at 12:48 PM Staff 3 (LPN/Resident Care Manager Assistant) acknowledged Resident 177's incontinence brief was visible from the doorway and her/his privacy was not maintained.

Immediate actions: A Curtain was placed over the door of Resident 177s room. Resident 177 was also interviewed and had no issues/concerns with privacy or dignity. Identify others that may be affected: NHA will do a walkthrough to ensure that privacy/dignity is being met for current residents. What systemic changes will be made: Education will be provided to staff about resident privacy. NHA will conduct weekly walking rounds of the facility to ensure privacy is being met. Corrections will be made as needed to ensure resident privacy/dignity. How we will monitor the changes: NHA will review results/trends of the weekly walkthroughs of the facility with the QAPI committee monthly. Will follow in QAPI for 3 months or until sustained compliance is achieved.

Based on observation and interview it was determined the facility failed to ensure resident rooms were in good repair and sinks had hot water for 5 of 32 rooms (#s 3, 28, 29, 31 and 33) reviewed for environment. This placed residents at risk for lack of dignity and homelike environment. Findings include: During resident screening, throughout the day on 9/19/22, it was found that rooms 28, 29 and 31 did not have hot water at resident accessible sinks. Rooms 3 and 31 had broken window blinds. Room 29 was missing a window screen, room 31 had a loose bathroom sink and room 33 had a transfer pole with torn padding. On 9/21/22 at 1:40 PM Staff 1 (Administrator) verified the lack of hot water, broken blinds, missing window screen, loose bathroom sink and torn transfer pole padding.

Immediate actions: For rooms 28, 29, and 31, Stan the Hot Water Man, fixed a valve that had gone bad. He educated us that it may take some time for the hot water to reach certain places. The broken Blinds were fixed/replaced except in room 3, resident refused. Room 29 has had the screen replaced. The Sink was fixed in room 31. The Transfer pole was fixed in room 33. Identify others that may be affected: The NHA completed a walkthrough of all resident rooms to look for anything else that was broken/missing with corrections made as needed. What systemic changes will be made: The NHA/Maintenance Director will do routine walkthroughs of rooms weekly to ensure the resident environment is in good repair. Re-education of facility staff will be completed on how to properly use the maintenance log for needed environmental repairs that are found between the walkthroughs. How will we monitor the changes: The IDT team will do audits of 10 rooms at random a month. Results of the environmental audits will be discussed at the monthly QAPI meeting for 3 months or until sustained compliance is achieved.

Based on interview and record review it was determined the facility failed to report allegations of abuse timely for 2 of 4 residents (#s 15 and 80) reviewed for abuse. This placed residents at risk for abuse. Findings include: Resident 15 was admitted to the facility in 2019 with diagnoses including bi-polar (mood swings ranging from highs to lows) and anxiety. Resident 15 discharged 1/13/21. Resident 80 was admitted to the facility 2020 with diagnoses including heart disease and stroke. Resident 80 discharged 9/7/22. A FRI received by the State Agency on 5/26/20 at 12:00 PM indicated on 5/25/20 at 7:00 PM staff became aware of an alleged allegation of abuse between Resident 15 and Resident 80. On 9/19/22 at 11:45 AM Staff 1 (Administrator) acknowledged the facility failed to report the allegation of alleged abuse to the State Survey Agency within the required two-hour timeframe.

Immediate actions: A FRI report was submitted to the state. Identify others that may be affected: All residents have the potential to be affected by the alleged deficient practice. What systemic changes will be made: Re-education will be provided to nursing staff regarding when to submit a FRI report and how much time we have to report it per the regulation. A review of the FRI reporting binder will be completed with the LN staff. The FRI reporting binder will be readily available at the nurses station for any afterhours reporting needs. The RCM/DNS will audit progress notes on working days for any reportable events, and will take actions as needed to assure timely reporting if any events are noted. How will we monitor the changes: The NHA/designee will review the facility FRI log weekly to assure events are reported timely. NHA will review results of the audit with the QAPI committee for 3 months or until sustained compliance is achieved.

Based on interview and record review it was determined the facility failed to ensure a resident with a mental health disorder received a PASRR (Preadmission Screening and Resident Review) II evaluation after new onset of suicidal ideation for 1 of 2 sampled residents (#6) reviewed for PASRR. This placed residents at risk for not receiving needed health care services. Findings include: Resident 6 was admitted to the facility in 2022 with diagnoses including borderline personality disorder and schizoaffective disorder. Resident 6's Social Services Quarterly Assessment dated 5/13/21 indicated the resident recently made suicidal comments. The facility discussed having a PASRR II mental health evaluation and the resident thought it was a "good idea". A review of Resident 6's clinical record revealed no indication the resident was provided a PASRR II evaluation or mental health services. On 9/23/22 at 9:12 AM Staff 1 (Administrator) stated Resident 6 was not provided a PASRR II evaluation.

Immediate actions: The facility requested a PASRR-II for Resident #6 on 10/18/2022 and is awaiting the evaluation. Facility will follow up as needed. Identify others that may be affected: Facility will audit the current residents to see who may have triggered the need for a PASRR-II, and will make sure one was completed or requested. What systemic changes will be made: SSD will review all new admissions for PASRR completion and needs. Social Services Director will create a spreadsheet/tool to track all PASRR-IIs that need to be done. Education will be completed for nursing and social services staff re: the rule at F646 regarding need for PASRR-II. How will we monitor the changes: NHA will audit the SSD PASRR-II tracking tool monthly to ensure everyone who needs a PASRR-II is has received the service. The NHA will discuss the PASRR-II audit results in the monthly QAPI meetings for 3 months or until sustained compliance is achieved.

Based on observation, interview and record review it was determined the facility failed to update a care plan to reflect a resident's increased need for assistance with oral hygiene for 1 of 3 sampled residents (#13) reviewed for ADLs. This placed residents at risk for poor oral hygiene. Findings include: Resident 13 was readmitted to the facility in 2022 with diagnoses including a stroke. A 6/14/22 Significant Change Assessment indicated Resident 13 was cognitively intact, had increased weakness to the left side, was not able to use the left arm/hand for most ADL tasks due to a contracture and the resident required assistance with grooming. The assessment indicated the resident had a partial but the assessment did not indicate if the resident was able to hold and brush her/his partial. A Care Plan revised on 6/18/22 indicated the resident had a partial and was able to brush her/his teeth. Staff were to remind the resident to perform oral care BID. On 9/19/22 at 10:06 AM Resident 13 stated staff never cleaned her/his partial. Resident 13 removed her/his partial and there was white debris stuck to the upper plate. Resident 13 stated she/he could brush her/his teeth but could not brush her/his partial because it required the use of two hands and her/his left hand was weak. On 9/22/22 at 9:07 AM Staff 8 (CNA) stated the resident needed help with all ADLs which required the use of two hands. Staff 8 acknowledged the resident's care plan did not reflect the resident's need for assistance to clean her/his partial. On 9/22/22 at 11:15 AM Staff 3 (LPN/Resident Care Manager Assistant) stated the resident had a recent decline and had difficulty using the left hand and the care plan did not direct staff to assist the resident to clean her/his partial. Refer to F677

Immediate actions: Resident 13s ADL care plan was reviewed to ensure it reflects the residents current status and care needs regarding oral hygiene. Identify others that may be affected: IDT team will audit current residents care plans to ensure oral care needs are accurate. Corrections to be made as needed. What systemic changes will be made: The RAI team will be educated on review/updating and accuracy of care plans using the RAI manual. The RAI team will review and update the care plans each quarter and with any change of status or change in care needs. The DNS/RN will oversee the care plan process, and will review care-plans monthly for timely revision and accuracy of care needs. How will we monitor the changes: Results/trends of the DNS care plan reviews will be brought to the monthly QAPI committee for review. Will follow in QAPI for 3 months or until sustained compliance is achieved.

Based on observation, interview and record review, it was determined the facility failed to ensure a resident was assisted to clean her/his partial for 1 of 3 sampled residents (#13) reviewed for ADLs. This placed residents at risk for poor oral hygiene. Findings include: Resident 13 was readmitted to the facility in 2022 with diagnoses including a stroke. A 6/14/22 Significant Change Assessment indicated Resident 13 was cognitively intact, had increased weakness to the left side, was not able to use the left arm/hand for most ADL tasks due to a contracture and the resident required assistance with grooming. The assessment indicated the resident had a partial but did not indicate if the resident was able to hold and brush her/his partial. A Care Plan revised on 6/18/22 indicated the resident had a partial and was able to brush her/his teeth. Staff were to remind the resident to perform oral care BID. An 8/20/22 through 9/22/22 Point of Care History Report (ADL care provided) revealed "Provide reminders for [Resident 13] to perform oral cares each morning and evening as needed. Staff documented "Reviewed" or did not provide a response. On 9/22/22 at 11:03 AM Staff 10 (CNA) stated "Reviewed" meant staff read the information but did not indicate staff provided care. On 9/19/22 at 10:06 AM Resident 13 stated staff never cleaned her/his partial. Resident 13 removed her/his partial and there was white debris stuck to the upper plate. Resident 13 stated she/he could brush her/his teeth but could not brush her/his partial because it required the use of two hands and her/his left hand was weak. On 9/22/22 at 9:07 AM Staff 8 (CNA) stated the resident needed help with all ADLs which required the use of two hands. Staff 8 acknowledged the resident's care plan did not reflect the resident's need for assistance to clean her/his partial. On 9/22/22 at 11:15 AM Staff 3 (LPN/Resident Care Manager Assistant) stated the resident had a recent decline, had difficulty using the left hand and the care plan did not direct staff to assist the resident to brush her/his partial. Staff 3 also acknowledged the documentation did not specifically indicate denture care was provided.

Immediate actions: Resident 13s ADL care plan was reviewed to ensure it reflects the residents current status and care needs regarding oral hygiene. Identify others that may be affected: IDT team will audit current residents care plans to ensure oral care needs are accurate. Corrections as needed. What systemic changes will be made: Direct care staff and LN staff will be educated on the need to provide oral care per the care plan as well as the importance of notifying charge nurse of any refusals or changes to care needs. The RCM/designee will update care plans and POC/TAR charting with changes to oral care needs as appropriate. RCM will audit oral care documentation weekly to ensure care delivery per the care plan. How will we monitor the changes: DNS will audit the ADL care plans each quarter per the MDS schedule to assure accuracy of oral care needs. Results of the audits will be reviewed at the monthly QAPI meetings for 3 months or until sustained compliance is achieved.

Based on observation, interview and record review it was determined the facility failed to ensure physician orders were followed for 2 of 6 sampled residents (#s 2 and 77) reviewed for medications. This placed residents at risk for adverse medication consequences. Findings include: 1. Resident 77 was admitted to the facility in 2022 with diagnoses including diabetes. A January 2022 MAR revealed the resident was to be administered long-acting insulin, 26 units, at HS. A 1/19/22 Progress Note revealed the resident's CBG was 525 at HS and the resident's physician was notified. A 1/20/22 note indicated verbal orders were obtained to increase the resident's insulin to 28 units Q HS. Resident 77's January 2022 MAR revealed the resident's order to administer 26 units of long-acting insulin was discontinued, 28 units was administered on 1/20/22, but the new order to administer 28 units of long-acting insulin Q HS was not started until 1/25/22. The resident's record did not indicate the resident had a significant change in AM CBGs with the missed Q HS long-acting insulin. On 9/26/22 at 9:00 AM a request was made to Staff 2 (DNS) to provide documentation Resident 77's insulin orders were implemented on 1/21/22. No additional information was provided. , 2. Resident 2 was admitted to the facility in 2016 with diagnoses including depression and anxiety. A 1/27/22 Annual MDS indicated Resident 2 was cognitively intact and was her/his own representative. A 1/27/22 psychotropic medication CAAs indicated Resident 2 stated she/he felt the antidepressant medication she/he was administered was helpful for her/him and she/he did not wish for changes to be made. A 2/11/22 physician order indicated staff were to administer once a day citalopram 15 mg (antidepressant medication) for depression. A 4/19/22 care conference note indicated Resident 2 informed staff that she/he wanted to be in charge of scheduling all her/his appointments and rides. The 7/30/22 care plan indicated Resident 2's goal was to continue to make her/his own decisions and have meaningful decisions with staff regarding her/his care. Resident 2 request staff notify her/him when they communicate with her/his doctor. A 8/30/22 Pharmacy Consult Report recommended staff attempt a GDR (Gradual Dose Reduction) for Resident 2's antidepressant medication. On 9/1/22 Resident 2's physician reviewed the pharmacy recommendations and authorized the GDR. A 9/1/22 physician order indicated staff were to administer once a day citalopram 10 mg (antidepressant medication) for depression. A review of the MAR from 9/1/22 through 9/8/22 indicated staff administered once a day citalopram 15 mg (antidepressant medication). On 9/23/22 at 12:36 PM Staff 3 (LPN/Resident Care Manager Assistant) reviewed Resident 2's MAR and confirmed the facility failed to follow physician orders.

Immediate actions: Resident 77 no longer resides at the facility, and there was no negative outcome. Resident 2s order has been clarified, and the resident is receiving the correct medication dose. Identify others that may be affected: Residents with medication changes are at risk for the alleged deficient practice. Facility will complete an audit of medication changes in the past 30 days. Corrections as needed What systemic changes will be made: LN staff will be educated on the importance of following professional standards when processing provider orders to help avoid any adverse consequences re: medications. The RCM will review all new medication orders each working day to ensure accuracy and that orders are followed as directed The RCM will track and process all pharmacy GDR recommendations to ensure timely completion and ensure that orders are followed. How will we monitor the changes: DNS will review GDR orders monthly at psychotropic meeting for timeliness and accuracy. DNS will review 4 charts per month for medication changes to ensure no errors have occurred. Results of the DNS audits will be reviewed for trends/issues at the monthly QAPI meetings for 3 months or until sustained compliance is achieved.

Based on observation, interview and record review it was determined the facility failed to ensure residents were provided supervision for 1 of 7 sampled residents (#11) reviewed for accidents. This placed residents at risk for accidents. Findings include: Resident 11 was admitted to the facility in 2020 with diagnoses dementia and brain aneurysm (bulge or ballooning in a blood vessel in the brain). A 7/20/21 Elopement Assessment indicated Resident 11 was alert and oriented to time and place but not to details. Indicators included short term and long-term memory deficits, forgetfulness and lack of safety awareness. She/he was assessed to be a "slight" risk for elopement. A 7/23/21 care plan indicated Resident 11 frequently went out in the community with other residents. Resident 11 was at slight risk for elopement. Staff were to provide the resident redirection or distraction from exits. Staff were to encourage the resident to always sign in and out at the nurse's station when she/he left the facility and to ensure she/he does not leave facility alone. Staff were to provide frequent visual checks. If resident left the facility and could not be found staff were to refer to the elopement book. A 7/13/22 Quarterly MDS indicated Resident 11 had a BIMS of 14 that indicated she/he was cogitatively intact. A Visitor Sign-In-Sheet was reviewed from 7/20/22 through 9/19/22 indicated Resident 11 left the facility 21 times with Resident 6 (cognitively intact). No time returned was documented for 21 out of 21 days. On 9/21/22 at 10:29 AM Resident 11 stated she/he left the facility a couple times a month and staff never went with her/him and did not ask where she/he was going. A few minutes later Resident 11 stated she/he often went out into the community with Resident 6. Resident 11 stated staff sometimes reminded her/him to sign out. On 9/21/22 at 11:42 AM Staff 12 (CNA) stated Resident 11 had some memory loss and staff were supposed to provide frequent safety checks. Staff 12 stated a few weeks ago he could not find Resident 11 in the facility and was told by another CNA that she/he was out of the facility. Staff 12 stated the resident was out of the facility for a few hours but he did not know where or when the resident was supposed to return. Staff 12 further stated he did not know if the resident's care plan indicated that she/he was an elopement risk. On 9/21/22 at 12:35 PM Staff 9 (CNA) stated Resident 11 was supposed to be supervised when going out into the community but staff do not go with her/him. Staff 9 stated Resident 11 left the facility a couple times a week with Resident 6 and that they were gone for a couple hours. Staff 9 stated the resident was supposed to sign out and notify staff before she/he left but the resident often forgot. Staff 9 stated an elopement binder was located at the nurses' station but it had not been updated in months. Staff 9 further stated Resident 11's care plan "probably" indicated that she/he was an elopement risk but he was not sure". On 9/21/22 at 1:27 PM Staff 7 (LPN) stated she was aware Resident 11 left the facility and was usually gone for a few hours. Staff 7 stated the resident always had to be reminded to sign out. Staff 7 stated Resident 11 never left with staff but she/he did leave with Resident 6. Staff 7 further stated she did not know which residents were considered elopement risks and did not know the elopement process. On 9/21/22 at 1:41 PM Staff 6 (CMA) stated she was not aware if Resident 11 was an elopement risk. On 9/26/22 at 2:19 PM Staff 1 (Administrator) confirmed Resident 11 was an elopement risk. Staff 1 acknowledged the facility failed to ensure staff provided adequate supervision to prevent accidents.

Immediate actions: Facility will reassess the elopement risk for Resident 11 and will care plan accordingly. Identify others that may be affected: Facility will re-evaluate the elopement risk for current residents and will care plan accordingly. Residents found to be at risk of elopement will be placed in the elopement binder for staff information and appropriate resident interventions. What systemic changes will be made: Education will be done with facility staff on elopement risks and where the elopement binder can be found. Resident elopement/safety Care plans will be updated quarterly and as needed with proper safety interventions by the RCM. Education and a risk vs benefit will be completed quarterly with those residents/representatives that leave the facility and may be a safety risk. How will we monitor the changes: The RCM/DNS will complete quarterly and PRN elopement risk audits to determine if the resident remains an elopement risk. Trending of the audit results will be reviewed at the monthly QAPI meetings for 3 months or until sustained compliance with the rule is achieved.

Based on interview and record review it was determined the facility failed to ensure there was a clinical rationale for the implementation of an indwelling urinary catheter prior to placement for 1 of 1 sampled resident (#6) reviewed for urinary catheter. This placed residents at risk for urinary tract infections. Findings include: Resident 6 was admitted to the facility in 2022 with diagnoses including urinary tract infection and urinary retention. Progress Notes dated 8/26/22 indicated Staff 11 (LPN) inserted an indwelling Foley urinary catheter. A review of Resident 6's clinical record revealed no comprehensive assessment or clinical rationale for the Foley catheter prior to it being inserted. On 9/21/22 at 10:34 AM and 9/22/22 at 10:06 AM Staff 2 (DNS) was asked to provide an assessment for Resident 6's catheter. On 9/27/22 at 9:46 AM Staff 2 stated no assessment was found.

Immediate actions: Resident 6s catheter was removed as planned on 9/25/2022. Identify others that may be affected: Facility will audit any residents with catheter for need and rationale with appropriate clinical need documentation. What systemic changes will be made: The facility will educate LNs on the rule at F690 regarding appropriate usage of urinary catheters and need for clinical rationale. The RCM/designee will review all new admission and new catheter placements for appropriate use, and clinical rationale to support the use of the catheter. RCM will discuss any concerns with provider for assistance. Facility will work with providers to ensure all residents with a catheter have appropriate dx and/or rationale and that communication is preserved in the medical record with the appropriate clinical rationale documented. How will we monitor the changes: The DNS/designee will audit residents with a urinary catheter monthly to ensure proper rationale is documented in the medical record. Results of the catheter audit will be brought to QAPI meetings for 3 months or until sustained compliance is achieved.

Based on observation, interview and record review it was determined the facility failed to ensure a resident was provided a diet per RD recommendations for 1 of 2 sampled residents (#12) reviewed for nutrition. This placed residents at risk for weight gain. Findings include: Resident 12 was admitted to the facility in 2021 with diagnoses including heart disease. An 8/31/22 Nutrition Note indicated the resident had weight gain and staff were to change the diet to a heart healthy diet to limit calories and fat. The assessment ruled out medical reasons for the weight gain. On 9/22/22 at 12:36 PM Resident 12 was provided her/his lunch tray. The lunch ticket indicated it was a general diet and not a heart healthy diet. Staff 8 (CNA) verified it was not a heart healthy diet. On 9/22/22 at 10:00 AM Staff 3 (LPN/Resident Care Manager Assistant) stated the resident's weights fluctuated and resident's consumption of food from outside sources, which she/he was able to order independently, contributed to the resident's weight gain. Staff 3 indicated they were to implement RD diet recommendations and acknowledged the resident's diet did not change from a general diet to a heart healthy diet. The resident's weight record did not reveal continued weight gain.

Immediate actions: Resident 12 is receiving diet per RD recommendations. Identify others that may be affected: Dietary Manager will audit all diet cards with diet orders and will compare them with RD recommendations to ensure correct diets are being served to the residents. Corrections as needed. What systemic changes will be made: RCM will review RD recommendations with resident/representative then fax or give the orders to the PCP for signature. Upon return of signed orders, RCM will review for processing and implementation. Nursing and dietary staff will be educated on the importance of timely implementation of RD recommendations. How will we monitor the changes: DNS, RCM, and Dietary manager will go over RD recs during weight variance review which happens weekly, with any corrections as needed at that time. Dietary manager Will review any noted trends or issues found at the weekly weight variance meetings at the monthly QAPI meetings for 3 months or until sustained compliance is achieved.

Based on interview and record review it was determined the facility failed to ensure medications had indications for use for 1 of 5 sampled residents (#177) reviewed for unnecessary medications. This placed residents at risk for unnecessary medications. Findings include: Resident 177 was admitted to the facility 2022 with diagnoses including dementia. A 9/6/22 Hospital admission orders included the following medications with no associated diagnoses or indications for use: -clotrimazole (antifungal cream) -docusate sodium (stool softener) -famotidine (decreases stomach acid) -melatonin (herbal sleep aid) -oxycodone (narcotic pain medication) -senna (treats constipation) -meloxicam (decreases inflammation) -tamsulosin (treats urinary retention) On 9/22/22 at 12:51 PM Staff 3 (LPN/Resident Care Manager Assistant) stated if a resident was admitted to the facility and the medications did not have indications for use the resident's physician was notified. Staff 3 acknowledged there were multiple medications without indications for use.

Immediate actions: Dx codes/reasons for use of medications was corrected for Resident 177 on 9/29/2022. Identify others that may be affected: Facility will complete an audit of current residents to ensure diagnoses/rationales are present for prescribed medications. Corrections as needed What systemic changes will be made: For each new admission accepted, the NHA will request diagnoses for all medications from the discharging entity. RCM will review all new admits within 72 hours to ensure that all medications have dx codes or indication for use. If these are not present, the RCM will contact the provider to obtain indication/Dx codes. How will we monitor the changes: The DNS will audit new admit charts within 7 days for any missing dx codes or indication for use of medications. The DNS Will present the audit findings at the monthly QAPI meetings for 3 months or until sustained compliance is achieved.

Based on interview and record review it was determined the facility failed to discontinue a psychotropic medication for 1 of 5 sampled residents (#6) reviewed for unnecessary medications. This placed residents at risk for adverse medication consequences. Findings include: Resident 6 was admitted to the facility in 2022 with diagnoses including borderline personality disorder and schizoaffective disorder. A pharmacist Consultation Report dated 8/29/22 through 8/30/22 included a recommendation to reduce Resident 6's paroxetine (antidepressant) from 20 mg to 10 mg for one week then discontinue the medication. The report included a response form the provider who declined the recommendation and instead ordered lamotrigine (mood stabilizer) reduced to 25 mg and to be discontinued in a week. A review of Resident 6's 9/2022 Physician's Orders revealed the lamotrigine 25 mg order was still in place and was not discontinued as ordered. On 9/22/22 at 10:06 AM Staff 2 (DNS) verified Resident 6's lamotrigine should have been discontinued but was not.

Immediate actions: Resident 6s lamotrigine has been discontinued per physician orders on 10/1/2022. Identify others that may be affected: Residents who have had a GDR are at risk for the alleged deficient practice. The facility will audit the most recent pharmacy consultant GDR recommendations to ensure all orders are followed. Corrections as needed. What systemic changes will be made: The Psychotropic committee members will review the rule at F758. The RCM will track and process all pharmacy GDR recommendations to ensure timely completion and that orders are followed. How will we monitor the changes: The DNS will audit provider responses to the monthly Rph GDR recommendations during the psychotropic meeting to assure timely response to any orders received. Results of the audits will be reviewed for trends/compliance at the monthly QAPI meeting for 3 months or until sustained compliance is achieved.

Based on observation and interview it was determined the facility failed to ensure food was palatable, attractive and maintained appetizing temperature for food served from 1 of 1 facility kitchen reviewed for food service. This placed residents at risk for poor food quality. On 9/19/22 at 12:06 PM Resident 2 stated most of the time the food was either undercooked or overcooked and was not tasteful. She/he stated a few days ago the kitchen served spaghetti and the noodles were dry, undercooked, had no sauce and the vegetables were mushy. On 9/20/22 at 8:42 AM Resident 17 stated the food was not appealing or palatable and was not the appropriate temperature. She/he stated the meat tasted terrible "like the bottom of the barrel". The noodles are undercooked and are not served with sauce. She/he further stated the quality of food was poor and appeared institutionalized. On 9/21/22 at 1:48 PM Staff 4 (Dietary Manager) stated during the last resident council meeting residents complained about mushy vegetables and the food and coffee not always being hot. On 9/23/22 at 8:31 AM Resident 5 stated "the food was terrible" at least half of the time the food served was bland and cold when it was supposed to be hot and appeared institutionalized. On 9/22/22 at 12:27 PM a sample tray was provided to survey staff. An example of a regular textured meal was provided. The meal included beef stew, canned yellow peaches and a white biscuit. The beef stew was hot but was bland. On the plate was a large portion of yellow peaches and a white biscuit and did not look appealing. The peaches were warm and tasted straight out of a can. The biscuit was cool and tasted like flour. A pack of butter was included but the food was not hot enough to melt the butter. The food was not appealing, palatable or appropriate temperature. On 9/27/22 at 11:08 AM Staff 1 (Administrator) was informed the food was not palatable, attractive and did not maintain appetizing temperatures. Staff 1 did not respond to the findings.

Immediate actions: The facility plate warmer was repaired on 10/11/22. NHA, DHS, and Nurse consultant taste tested trays on 9/26/22. Discussed food palatability at resident council. Identify others that may be affected: All residents have the potential to be affected by alleged deficient practice. What changes will be made: The Dietary Manager will conduct monthly trainings for kitchen staff re: the rules at F804. IDT is auditing random meals for temperatures, appearance, and palatability via test trays. Dietary Manager will create a spreadsheet to input the test tray responses/feedback of meal tasting for any noted trends or issues. Items to be addressed. The Dietary manager will interview, at random, 4 residents per month for food satisfaction. How will we monitor the changes: Results of the test tray trending, and the resident meal interviews will be reviewed during the monthly QAPI meetings for 3 months or until sustained compliance is achieved. Adjustments to the corrective action to be made based on committee recommendations.

Based on observation and interview it was determined the facility failed to ensure food safety requirements were met for 1 of 1 kitchen reviewed. This placed residents at risk for foodborne illness. Findings include: On 9/19/22 at 9:25 AM during the initial kitchen tour the following concerns were identified: *1 of 1 refrigerator contained open beverages and dressings that were not dated. *2 of 2 freezers contained packages of chicken, breaded fish sticks, pot roast, pork chops and sausage. Packages of meats were not dated or sealed properly, had signs of freezer burn and ice crystals inside the bag and the meat had a change in color (pale white). Packages of vegetables were not dated or sealed properly, and the packaging had multiple holes around the edges and inside the bag contained ice crystals. French fries, biscuits and waffles were not dated or sealed properly, the packaging had holes around the edges, and inside the bag contained ice crystals. Individual ice cream cups were not dated or sealed properly. The ice cream was also on the outside of the packaging. *Ice machine had visible white substance build up down the entire side of the machine and behind where the ice was dispensed. Under the ice machine was a bucket containing water that was almost overflowing. On 9/19/22 at 9:32 AM Staff 13 (Cook) confirmed the refrigerator and freezers had food items that were not dated and properly sealed. Staff 13 confirmed some of the frozen foods had frost bite and ice crystals and stated they should be thrown away. Staff 13 also stated kitchen staff did not have a cleaning schedule and she did not know when the ice machine was last cleaned. Staff 13 stated she would notify the dietary manager. On 9/19/22 at 9:43 AM Staff 14 (Dietary Aid) stated she had worked in the kitchen for four years and had never cleaned the ice machine and was unable to provide a cleaning schedule. On 9/19/22 at 10:21 AM Staff 14 and two surveyors observed the ice machine. The ice machine had two drainpipes that looked like a section of a garden hose that went into the wall behind the ice machine. In the storage closet behind the wall, the garden hoses protruded from the wall. The lower hose was connected to a plastic box on the floor which appeared to have fluid in it. The second green garden hose protruded further up the wall. This second tube appeared to have a slanted cut edge which was laying in the bottom of a sink in the closet. The hose and sink had stains and dirt build up and was not clean. Staff 14 stated she did not know how often the ice machine was cleaned. The ice machine drain did not have an air gap. On 9/19/22 at 11:21 AM Staff 1 (Administrator) was informed of the findings during the initial kitchen tour. Staff 1 stated she would expect foods to be dated and sealed properly and would remove all questionable foods from the freezer. Staff 1 stated she did not know the ice machine did not have an air gap and would call a professional plumber to service. Staff 1 also confirmed staff should have a cleaning schedule. On 9/22/22 at 12:24 PM a fan was observed under the refrigerator with built up dust. Staff 4 (Dietary Manager) stated a couple months ago the refrigerator in the kitchen was overheating and the maintenance director removed the bottom grill and placed a fan under the refrigerator to keep the motor cool. Staff 4 stated the fan had been running since to keep the motor cool. Staff 4 was asked about the thick layer of dust that ran across the entire bottom of the refrigerator and a layer of dust buildup inside the fan. Staff 4 acknowledged the dust build up and confirmed she did not know the last time it was cleaned and was unable to provide a cleaning schedule. Staff 4 also stated she did not know if the ice machine drain had an air gap or when the ice machine was last cleaned. Staff 4 confirmed the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety.

Immediate actions: All items that were not dated or sealed properly were immediately disposed of. The ice machine was serviced by Automatic Ice Co. on 9/30/22. Education was provided on the garden hose being part of what pulls dirty water out of the machine, and that an air gap was not necessary for this type of ice machine. The fan and the bottom of fridge were cleaned right away. A kitchen cleaning schedule has been instituted. Fan was removed from kitchen. Identify others that may be affected: All residents have potential to be impacted by the alleged deficiency. What systemic changes will be made: Dietary staff to be educated on the importance of adhering to the cleaning schedule The Ice machine will be deep cleaned twice a year, Dietary Manager has it on the cleaning schedule. Dietary staff will use zip lock bags for opened food items to assure that food is properly sealed. Dietary staff will date all food stock as it arrives. The Dietary manager will review the cleaning schedule daily to assure all cleaning tasks have been completed timely/routinely per the schedule. The dietary manager will complete Quarterly kitchen walkthrough inspections with the RD and correct any noted issues. How will we monitor the changes: The NHA will review the RD inspection reports monthly for patterns. The Dietary manager will present the kitchen inspection findings at the monthly QAPI meetings for 3 months or until sustained compliance is achieved.

Based on interview and record review it was determined the facility failed to ensure residents' medical records were complete and accurate for 2 of 3 sampled residents (#s 26 and 27) reviewed for nutrition and death. This placed residents at risk for inaccurate medical records. Findings include: 1. Resident 26 was admitted to the facility in 2022 with diagnoses including Huntington's disease (a disease that effects nerve function and muscle control). Resident 26's 6/29/22 Admission Nutrition Assessment included the following new diet changes: - NEMs (nutritionally enhanced meals), - check weights for three consecutive days then continue to monitor the resident's weight weekly - provide house supplement if the resident consumed less than 50% of their meal. On 9/26/22 Resident 26's record was reviewed and the following was noted: - A physician's order for staff to provide a house supplement if the resident consumed less than 50% of their meal with a start date of 7/8/22. - Weights were not taken three consecutive days. - Weekly weight monitoring was not started until 8/10/22. - Resident 26's diet card in the kitchen indicated NEM had been added to her/his diet but there was no physician orders in the resident's record for NEM. On 9/26/22 at 11:11 AM Staff 2 (DNS) stated the LPN was to note RD recommendations and forward the recommendations on to the physician for signature and implementation. Staff 2 confirmed NEM, weekly weights, and house supplement if resident meal intake is less than 50% had been implemented but Resident 26's medical record was not updated to reflect all these order changes. , 2. Resident 27 was admitted to the facility in 2021 with diagnoses including anemia, heart failure and traumatic brain injury. Progress Notes dated 7/20/22 at 11:31 AM and 12:49 PM revealed Resident 27's temperature and blood pressure were elevated and O2 sats were below the resident's normal range. Facility staff called for an ambulance, paramedics evaluated the resident and felt the resident needed to be transported to the hospital, but the resident refused. A physician's late entry Progress Note for 7/21/22 indicated Resident 27 was "quite ill" with a fever, high heart rate, low O2 sats and was less responsive. The resident refused to go to the hospital. The resident understood she/he was taking a significant risk (by not going to the hospital) and the resident was comfortable with that risk. The resident stated she/he wanted full treatment including CPR if her/his heart stopped. A Progress Note dated 7/22/22 at 8:25 AM by Staff 3 (LPN) indicated Resident 27 was found at 6:45 AM with no heartbeat and was cool to the touch. Staff brought the emergency cart and 911 was called. While staff were still on the phone, medics arrived and pronounced the resident deceased. The note did not indicate if staff attempted to perform CPR. On 9/26/22 at 9:51 AM Staff 3 stated when Resident 27 was found with no heartbeat, staff placed a backboard under the resident in preparation of performing CPR but the EMTs arrived before CPR was initiated. Staff 3 stated the resident was cool and clammy to the touch, skin was blue and was starting to get stiff. On 9/26/22 at 10:26 AM Staff 2 (DNS) verified the 9/26/22 Progress Note did not include information regarding the initiation of CPR, and details of the resident's condition including blue skin and becoming stiff.

Immediate actions: Resident 26  Orders for the RD recommendations have been entered into the medical record. Resident 27 - is no longer in the facility. Identify others that may be affected: DM to go through current the residents diet cards and MD orders to make sure they coincide with RD recommendations. Corrections as needed. What changes will be made: Facility will educate nursing staff regarding appropriate and complete clinical documentation. RCM, DNS, and DM will go over RD recommendations during the weekly weight variance meeting to ensure all orders are in as recommended. The RCM/designee will review progress notes each working day for complete and appropriate clinical documentation with follow up as needed. How will we monitor the changes: The DNS/designee will Audit progress notes weekly for appropriate clinical charting to assure completeness of the medical record. The DNS/designee will audit RD recommendations monthly for appropriate actions. Results of the audits will be reviewed for trends during the monthly QAPI meeting for 3 months or until sustained compliance is achieved.

Based on observation and interview it was determined the facility failed to ensure residents' call lights were functional for 5 of 28 sampled resident (#s 1, 4, 18, 19, and 24) reviewed for functional call light system. This placed residents at risk for delayed care. Findings include: During resident screening, throughout the day on 9/19/22, it was found that Residents 1, 4, 18, 19, and 24 did not have functioning call lights. Residents 1, 18, 19 and 24 had bells available to call for staff assistance. On 9/19/22 at 12:16 PM Staff 1 (Administrator) stated the call lights for Residents 1, 18, 19 and 24 broke after their internet system was repaired. She stated the call system had been broken for about a month and the residents were given bells to call for staff. She stated Resident 4's call light was a bulb that burned out over the weekend. On 9/19/22 at 12:28 PM, with Staff 1 present, Resident 4 stated she had not been given a bell to call for assistance while her call light was burned out. Staff 1 verified Resident 4's call light was still not working and the resident did not have another means to call for assistance. Staff 1 immediately went to a storage closet to get a bell for Resident 4. On 9/27/22 at 8:59 AM and 9:07 AM Staff 1 stated the problem with the broken call lights for Residents 1, 18, 19, and 24 was identified and she was waiting for estimates to repair the existing system or a complete replacement.

Immediate actions: The facility purchased louder bells to be used in rooms 1, 18, 19, and 24. Resident 4s call light bulb that was burnt out was replaced on 9/19/22. Facility continues to work with two companies, Steele Electric and InLight Electric, on fixing the call light system. Ultimately, we will choose the company who can come out to the facility and fix the issue the soonest. Identify others that may be affected: All residents have the potential to be affected by the alleged deficient practice. What changes will be made: While awaiting call light repairs, facility will continue to use the louder call bells for residents who need them while the call lights are being fixed. The facility will continue to work with the two companies to get the repairs completed as soon as possible. Facility will keep the resident doors open as residents will allow. Staff will complete frequent checks of the residents throughout the day and night to assure needs are met. Residents will be interviewed weekly by social services to ensure all resident care needs are being met timely. How will we monitor the changes: Results of the resident interviews will be reviewed at stand-up meeting and at the monthly QAPI meetings to assure all resident needs are being met timely. Adjustments to action plan as needed if issues are identified. Random testing of call lights by the NHA once call light system is repaired. Will follow in QAPI for 3 months or until sustained compliance is achieved.

Based on interview and record review it was determined the facility failed to ensure minimum CNA ratios were maintained for 14 of 31 days reviewed. This placed residents at risk for unmet needs. Findings include: Review of Direct Care Staff Daily Report forms dated 8/20/22 through 9/19/22 revealed the following shifts were short CNA staff: -8/20/22 night shift -8/26/22 day and night shift -8/28/22 day shift -9/4/22 night shift -9/6/22 day shift -9/7/22 day shift -9/8/22 evening shift -9/9/22 day shift -9/10/22 night shift -9/11/22 day shift -9/14/22 evening shift -9/16/22 day shift -9/17/22 night shift -9/18/22 day shift On 9/23/22 at 9:25 AM and 9:45 AM Staff 1 (Administrator) reviewed the above findings and acknowledged the facility did not have the required CNA ratios to meet facility census which included bariatric residents.

Immediate actions: Facility strives to staff to meet OAR M183 staffing ratios. Identify others that may be affected: All residents have the potential to be affected by the alleged deficiency. What systemic changes will be made: Currently the facility is working with multiple agencies for staffing. Offering mileage to agency staff as the facility is in a rural area. NHA will send out updated needs every day to staffing agencies. The facility schedules adequate staff per shift as much as possible with this national staffing shortage that is ongoing. The facility is recruiting staff to the best of their availability with the national staffing shortage. How will we monitor the changes: NHA brings the daily schedule to stand up every work day to review upcoming staffing with management to assure all shifts are covered to meet the regulation. Will review all staffing issues in QAPI for 3 months or until sustained compliance is achieved.

OAR 411-085-0310 Residents ' Rights: Generally

Refer to F550, F552, F561 and F583 *************** OAR 411-087-0100 Physical Environment: Generally Refer to F584 *************** OAR 411-085-0360 Abuse Refer to F609 *************** OAR 411-085-0240 Social Services Refer to F646 *************** OAR 411-086-0060 Comprehensive Assessment and Care Plan Refer to F657 *************** OAR 411-086-0110 Nursing Services: Resident Care Refer to F677 and F684 *************** OAR 411-086-0140 Nursing Services: Problem Resolution and Preventive Care Refer to F689, F690, F692, F757 and F758 *************** OAR 411-086-0250 Dietary Services Refer to F804 and F812 *************** OAR 411-086-0300 Clinical Record Refer to F842 *************** OAR 411-087-0440 Electrical Systems: Alarm and Nurse Call Systems Refer to F919 ***************

Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 11/29/2021 and 12/05/2021, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.