Marquis Hope Village

Based on observation, interview and record review it was determined the facility failed to identify, in a timely manner, a resident who experienced a significant change in status for 1 of 2 sampled residents (#18) reviewed for accidents. This placed residents at risk for injuries and unidentified care needs. Findings include: Resident 18 was admitted to the facility in 3/2025 with diagnoses including falls. Resident 18's 3/26/25 Admission MDS indicated the resident was cognitively intact and had no behavioral symptoms, including wandering. The resident had no functional limitations and was able to use her/his upper extremity freely. A 4/30/25 Unwitnessed Fall Investigation revealed Resident 18 fractured her/his left arm when she attempted to self-transfer to the bed. A 5/1/25 progress note revealed Resident 18 was to be monitored and placed on alert charting for 14 days to determine if the resident experienced a significant change in condition. A review of Resident 18's medical record revealed no indication the resident refused care or was placed on alert charting. On 5/22/25 at 9:35 AM, Staff 11 (CNA) stated Resident 18 was not resistant to care when she/he was admitted to the facility but had since become resistant to care. Staff 11 stated Resident 18 exhibited verbal aggression toward staff. Staff 11 stated Resident 18 was able to perform peri-care and complete upper body dressing independently. On 5/22/25 at 10:53 AM Resident 18 was observed in another resident's room and looked through papers on the bedside table. Resident 18 looked through another resident's personal papers without asking for permission and the other resident was unaware of the incident. On 5/22/25 at 11:23 AM, Staff 13 (CNA) stated Resident 18's functional status declined after sustaining a fracture. Staff 13 stated the resident did not have behaviors and was able to complete upper body tasks independently when she/he admitted to the facility. Staff 13 stated Resident 18 experienced a change in her/his baseline, refused care and wandered the halls. On 5/22/25 at 12:38 PM, Staff 4 (Social Service Director) stated Resident 18 was cognitively intact and able to make decisions about her/his care upon admission but had since become cognitively impaired. Staff 4 stated Resident 18 was moderately impaired for decision-making. Additionally, Staff 4 stated Resident 18 had not exhibited behaviors at the time of admission but later voiced suicidal ideations and threatened her/his roommate. On 5/22/25 at 2:55 PM, Staff 14 (LPN Resident Care Manager) stated she/he was unsure of the criteria of when to complete a Significant Change of Condition Assessment. Staff 14 stated she placed Resident 18 on alert charting for two weeks. She acknowledged no progress note was made to determine if the resident experienced a significant change and needed to converse with Staff 2 (DNS). On 5/22/25 at 3:54 PM, Staff 2 stated no progress note was made regarding a significant change of condition. Staff 2 acknowledged Resident 18's cognition and functional abilities changed. Staff 2 stated she was unsure if Staff 14 spoke to the staff about recent ADL decline. Staff 2 acknowledged a significant change of condition assessment should have been completed.

Resident #18 continues to reside in the facility. A significant change Assessment has been completed for Resident #18 as of 5.24.25 after identifying assessment deficiency. All residents who have a change of condition are potentially impacted. 100% audit of residents in the window of 14 day observation period for significant change of condition progress note has been completed. The DNS will complete in servicing with resident care managers and social services regarding criteria for significant change per RAI manual and need for progress note after significant change observation period has been completed indicating whether there has been a change of condition or not. DNS will audit alert charting specific for monitoring of significant change, weekly X4 and 30 days for 3 months thereafter. Results will be reviewed by QA committee to ensure ongoing compliance. Corrective action will be complete by 7/12/2025.

Based on observation, interview and record review it was determined the facility failed to ensure care plan interventions were in to prevent falls for 1 of 2 sampled residents (#18) reviewed for accidents. This placed residents at risk for injuries. Findings include: Resident 18 was admitted to the facility in 3/2025 with diagnoses including fracture of the humerus (a bone which connects the shoulder to the elbow). The Admission MDS dated 3/26/25 indicated Resident 18 was cognitively intact and she/he had a history of falls with no fractures in the last six months. A review of Resident 18's medical record revealed the resident fell once on 3/28/25, twice on 4/14/25, once on 4/30/25 and once on 5/11/25. Resident 18's 5/11/25 Care Plan revealed the following: -The resident was to be seated in a high visibility area. -The resident was to have a visual cue in her/his room to remind her/him to use the call light. -The resident was on frequent checks. -The resident was not allowed to be left alone in her/his room unsupervised. A observation on 5/20/25 at 11:38 AM revealed Resident 18 had no visual cues or reminders in her/his room to utilize the call light. A observation on 5/20/25 from 4:40 PM to 4:50 PM, revealed Resident 18 was in her/his wheelchair by the front door of her/his room and no staff were present. On 5/22/25 at 9:35 AM, Staff 11 (CNA) stated he was unaware if Resident 18 was on frequent checks and stated all residents are on fall precautions. On 5/22/25 at 10:25 AM, Staff 12 (CNA) stated she was unaware if Resident 18 had any recent falls. Staff 12 stated she was unsure how often she was supposed to check on Resident 18. On 5/22/25 at 10:53 AM Resident 18 was observed in another resident's room and looked through papers on the bedside table. Resident 18 looked through another resident's personal papers without asking for permission. On 5/22/25 at 11:23 AM, Staff 13 (CNA) stated Resident 18 wandered the hallways often. Staff 13 stated she was unsure how often the resident needed to be checked on but thought Resident 18 should be supervised because she/he made threats to leave the facility. Staff 13 stated she had not observe any visual cues in the resident's room to remind her/him to use the call light. On 5/22/25 at 2:55 PM, Staff 14 (LPN/Resident Care Manager) stated Resident 18 should have a visual cue reminder in the room to remind her/him to use the call light and was unaware one was not in the resident's room. Staff 14 stated she expected staff to frequently check on Resident 18 which she defined as every 15 minutes. Staff 14 further stated Resident 18 was not to be left alone in the room when she/he was up and in her/his wheelchair. On 5/22/25 at 3:54 PM, Staff 2 (DNS) acknowledged the Resident 18 had no visual cues posted in her/his room to remind the resident to utilize the call light. Staff 2 stated staff were expected to implement and follow the care plan and acknowledged the care plan was not followed.

Resident #18 continues to reside in the facility. Resident #18’s care plan and interventions have been reviewed, updated as indicated. Expectations have been communicated to staff in shift huddles week of 5.26.25. Visual cue has been added to Resident #18’s room. All residents who are a high fall risk are potentially impacted by this citation. 100% audit of all current residents with care plan interventions indicating “frequent checks” and “visual cue in his/room” has been completed by comparing care plan to what is occurring in the room and with staff. DNS has provided in servicing has occurred with all CNAs, LNs and RCMs on checking the care plan and Kardex interventions daily for updates and to ensure upon inputting into care plan that visual cues are in place. DNS will audit weekly X 4 weeks then monthly for X 90 days to ensure ongoing compliance with visual cues in rooms as depicted on care plans and that staff are completing frequent checks as dictated on care plans. IDT will discuss each morning during stand up. Corrective action will be completed by 7/12/2025.

Based on interview and record review it was determined the facility failed to ensure CNA staff annual performance reviews were completed for 3 of 3 sampled CNA staff (#s 7, 8 and 9) reviewed for sufficient and competent nurse staffing. This placed residents at risk for a lack of competent staff. Findings include: A review of personnel records on 5/22/25 indicated the following employees had not received their annual performance evaluations: -Staff 7 (CNA), hired date was 2/2019 and a performance review was not completed. -Staff 8 (CNA), hired date was 1/2019 and a performance review was not completed. -Staff 9 (CNA), hired date was 4/2020 and a performance review was started in 4/2025 and not completed. On 5/23/25 at 9:45 AM PM Staff 2 (DNS) confirmed annual performance reviews were not completed for Staff 7, Staff 8 and Staff 9.

The staff members identified as not having completed annual performance evaluations will be completed as of 6.20.25. 100% audit of current CNA staff with annual review dates and completion status of their annual performance review has been completed. Admin has in serviced staffing director and DNS on requirements for CNA performance evaluations every 12 months. DNS will complete and review each CNA staff’s annual evaluation the month it is due moving forward to ensure timely completion. Admin will audit monthly for 3 months to ensure ongoing compliance. Corrective action will be completed by 7/12/2025.

Based on observation, interview and record review it was determined the facility failed to ensure dental services were provided for 1 of 2 sampled residents (#19) reviewed for activities of daily living. This placed residents at risk for lack of dental care needs. Findings include: Resident 19 was admitted to the facility in 4/2024 with diagnoses including major depressive disorder. Resident 19's 5/24/24 Dental Care Plan revealed the following: -The resident had upper and lower dentures. -Staff were to provide the resident with oral hygiene supplies and assist with oral hygiene if she/he was too weak. -Staff were to assist with proper storage and clean the resident's dentures daily. A Social Services Quarterly Assessment dated 4/25/25 indicated the resident had moderately impaired cognition, had no dental status changes and continued to use her/his dentures. On 5/19/25 at 3:36 PM Resident 19 was observed in bed without dentures in place. On 5/21/25 at 9:36 AM Staff 12 (CNA) stated Resident 19 had not worn her/his dentures for "at least a year." Resident 19's denture case was observed on the counter next to her/his bedroom sink. Staff 12 opened the case, and the resident's dentures were observed in a clear fluid and the dentures were covered with black debris. When asked why the resident no longer wore her/his dentures, Staff 12 stated they did not fit. On 5/21/25 at 10:03 AM Staff 11 (CNA) stated the resident had not worn her/his dentures for a few months. Staff 11 stated the dentures caused the resident pain and he reported the concern to a nurse approximately two months ago. On 5/21/25 at 3:20 PM Staff 15 (LPN) stated she was unaware of any dental concerns for Resident 19 and was unsure if the resident wore dentures. On 5/22/25 at 10:43 AM Resident 19 was observed without top and bottom dentures in place. The resident stated the dentures needed to be adjusted. On 5/23/25 at 8:56 AM Staff 4 (Social Services Director) stated she was responsible for arranging dental services for residents with dental needs, including dentures. Staff 4 stated she was unaware of any concerns regarding Resident 19's dentures. On 5/23/25 at 9:11 AM Staff 3 (RNCM) stated staff were expected to report concerns regarding resident dentures to Staff 4 so dental services could be scheduled. Staff 3 stated she was unaware of reported concerns regarding Resident 19's dentures or she/he no longer wore dentures. Staff 4 acknowledged an appointment for dental services should had been initiated for Resident 19.

Resident 19 no longer resides in the facility. 100% audit of all current residents with dentures has been audited. Residents have been scheduled as needed. DNS will in service CNAs and LNs on proper practices to inform RCM/SSD if resident dentures are not fitting correctly. Administrator will complete in service with SSD on scheduling dentist appointments timely for all residents and process to review of dental needs with MDS process. Social services director will conduct monthly audits for 3 months then quarterly for 6 months for which residents need to be seen by dentist. QA committee will review audit results. Corrective action will be completed by 7/12/2025.

Based on observation, interview and record review it was determined the facility failed to ensure kitchen staff wore appropriate hair restraints during meal preparation and tray line for 1 of 1 facility kitchen reviewed for sanitation. This placed residents at risk for unsanitary foods and food-borne illness. Findings include: Review of the US FDA Food Code 2022 revealed: -Food employees shall wear hair restraints such as hats, hair coverings or nets, beard restraints, and clothing that covers body hair, that are designed and worn to effectively keep their hair from contacting exposed food. On 5/19/25 at 9:10 AM on the initial kitchen tour observed Staff 10 (Dietary Manager) had facial hair and was observed putting breakfast items and cleaning the kitchen counters without a beard restraint in place. On 5/22/25 at 11:40 AM, Staff 10 was observed without a beard restraint while preparing lunch meals, taking food temperatures, and plating food. On 5/22/25 at 1:04 PM Staff 10 stated he expected his staff to follow hygiene protocols and wear hair restraints while working in the kitchen. Staff 10 stated he had offered beard restraints in past, but had never worn one himself. On 5/22/25 at 1:18 PM Staff 1 (Administrator) stated she expected the dietary staff to follow hygiene procedures and wear hair restraints including a beard restraint when working in the kitchen.

Kitchen staff has implement the use of beard restraints to effectively keep their hair from contracting exposed food. Dietary manager will ensure all staff are wearing appropriate beard restraints on a daily basis. Administrator has in serviced kitchen staff and dietary manager on proper use of hair and beard restraints including when and how to utilize them appropriately. Administrator will conduct weekly audits X 4 weeks of all staff to ensure compliance. QA committee to ensure ongoing compliance. Corrective action will be completed by 7/12/2025

**************************************** OAR 411-086-0060Comprehensive Assessment and Care Plan Refer to F637 **************************************** OAR 411-086-0140 Nursing Services: Problem Resolution & Preventive Care Refer to F689 *************************************** OAR 411-086-0310 Employee Orientation and In-Service Training Refer to F730 *************************************** OAR 411-086-0210 Dental Services Refer to F791 *************************************** OAR 411-086-0250 Food and Nutrition Services: Dietary Services Refer to F812 ***************************************

Based on observation, interview and record review the facility failed to implement enhanced barrier precautions for residents with diabetic wounds for 1 of 3 sampled residents (#2) reviewed for skin conditions. This placed residents at risk for facility acquired infections. Findings include: Resident 2 admitted to the facility on 3/27/25 with diagnoses including diabetic ulcers. Resident 2's 4/9/25 wound care orders instructed staff to apply idosorb 0.9% to the resident's diabetic foot ulcers, cover with gauze, and secure with a foam dressing daily. There was no evidence in Resident 2's medical record that she/he was on enhanced barrier precautions for her/his diabetic ulcers. On 4/10/25 at 11:43 AM, observation of Resident 2's wound revealed Staff 3 (LPN) did not wear a PPE gown and utilize enhanced barrier precautions when she completed wound care to the resident's three diabetic foot ulcers. On 4/10/25 at 12:57 PM, Staff 3 verified she did not wear a PPE gown when she completed Resident 2's wound care. On 4/10/25 at 12:59 and 1:10 PM, Staff 2 (DNS/Infection Preventionist) acknowledged Staff 3 did not follow enhanced barrier precautions when she completed Resident 2's wound care.

All residents with Diabetic Ulcers needing Enhanced Barrier Precautions are potentially impacted. Resident #2 has been placed on Enhanced Barrier Precautions as of 4.10.25, when the deficiency was identified. The facility has initiated audits of all current residents with diabetic ulcer to ensure Enhanced Barrier Precautions have been included on care plans and indicated on PCC of all residents with diabetic ulcers. DNS to complete re-training sessions for all nursing staff focusing on policies and procedures for Enhanced Barrier Precautions. DNS will complete weekly audits of residents with diabetic ulcers will be conducted weekly X 4 weeks then monthly X 90 days. Results of these audits will be reviewed by the QA committee monthly to ensure ongoing compliance. Corrective action will be completed as of 5.2.2025.

********************** OAR 411-086-0330 Infection Control and Universal Precautions Refer to F880 **********************

Based on interview and record review it was determined the facility failed to assess a resident for safe self-administration of medication for 1 of 1 sampled resident (#26) reviewed for ADL care. This placed residents at risk for unsafe medication administration. Findings include: The facility's Self-Administration Medication policy last revised on 5/2010, indicated the following: -As part of their overall evaluation, the staff and practitioner assess each resident's mental and physical abilities, to determine whether a resident is capable of self-administering medications. -In addition, the staff and practitioner will perform a more specific skill assessment, including (but not limited to) the resident's ability to read the medication labels; comprehension of the purpose and proper dosage and administration time for her/his medications; ability to remove medications from container and to ingest and swallow them and the ability to recognize risks and major adverse consequences. -Self-administered medications must be stored in a safe and secure place, which is not accessible by other residents. If safe storage is not possible in the resident's room, the medications of residents permitted to self-administer will be stored on a central medication cart or in the medication room. Resident 26 admitted to the facility in 11/2023 with diagnoses including stroke and depression. A Physician Order dated 11/30/23 revealed Resident 26 was to receive nicotine polacrilex (assists a person to quit smoking) mouth/throat gum, 2 mg, one piece by mouth every eight hours related to tobacco use. A 12/6/23 Admission MDS indicated Resident 26 had a BIMS score of 14 and she/he was cognitively intact. A review of Resident 26's clinical record revealed no evidence that a self-administration of medication assessment was completed. On 12/28/23 from 9:29 AM through 10:30 AM, Resident 26 was observed in bed asleep and on her/his bedside table was a small pill cup with a green square object inside the pill cup. On 12/28/23 at 10:45 AM Staff 10 (CMA) stated the contents of the pill cup on Resident 26's bedside table was "nicotine gum", which she "always" left there for the resident to use when she/he craved a cigarette. On 12/29/23 at 11:54 AM Staff 2 (RNCM) stated Resident 26's should not have been allowed to self-medicate unless a self-medication assessment was completed. Staff 2 acknowledged Resident 26 did not have a self-administration assessment completed.

Resident #26 remains a resident at the facility. The unsupervised medication was immediately removed from the resident’s bedside. All residents have the potential to be impacted by this deficient practice. 100% of resident rooms have been audited to assure that no medications are left with residents that have not been assessed for self-administration of medications. To ensure ongoing compliance, Certified Medication Aides (CMAs) and License Nurses (LNs) of the facility have been inserviced by the facility Director of Nursing Services (DNS) on assessing residents for self-administration of medication and policy regarding unsupervised medication administration. DNS, and/or designee will conduct weekly bedside audits x4 weeks, then random monthly for 90 days to ensure medications are not left at bedside without self-medication assessment completed. Audits will be reported to facility QA committee to ensure ongoing compliance.

Based on interview and record review it was determined the facility failed to ensure residents received Advance Beneficiary Notification (ABN) information for 1 of 3 sampled residents (#22) reviewed for discharge. This placed residents at risk for financial hardship. Findings include: Resident 22 was admitted to the facility on 11/18/23 with diagnoses including diabetes. The 11/30/23 NOMNC (Notice of Medicare Non-Coverage) indicated Resident 22's skilled days ended on 12/3/23. Review of Resident 22's medical record indicated the resident remained in the facility pending Medicaid. There was no documentation indicating Advance Beneficiary Notification information was provided to the resident. On 12/28/23 at 11:21 AM Staff 4 (Admission Care Coordinator) stated Resident 22 was pending Medicaid and acknowledged the resident did not receive Advance Beneficiary Notification information, including the daily cost if Medicaid was not approved.

Resident #22 remains a resident at the facility, a late ABN notice has been issued to resident. All residents who are on Medicare A skilled level of care and will remain in the facility after last covered day of Medicare A, have the potential to be impacted by this deficient practice. Care Coordinator has been inserviced by the facility Administrator on Advanced Beneficiary Notification (ABN) and when to issue them to residents to assure the residents are not placed at risk for financial hardship. Administrator, and/or designee will conduct weekly audits x4 weeks to ensure compliance with ABN notice requirements. Will continue monthly for 90 days, to ensure meeting ongoing compliance. Any instance of noncompliance will be reviewed at the quarterly Quality Assurance (QA) meeting.

Based on interview and record review it was determined the facility failed to implement bowel care and follow physician orders timely for 2 of 5 sampled residents (#s 20 and 21) reviewed for medications. This placed residents at risk for adverse side effects and constipation. Findings include: 1. Resident 21 admitted to the facility in 11/2023 with diagnoses including chronic ulcerative colitis and dementia. A review of Resident 21's 11/29/23 Admission Physician Orders revealed an order for diphenoxylate-atropine (used in the management and treatment of diarrhea) 2.5-0.025 mg, give two tablets by mouth as needed for diarrhea twice daily. A Pharmacy Recommendation dated 11/30/23 revealed Resident 21 had an order for Lomotil (diphenoxylate-atropine), which was a controlled substance medication, and noted, "The pharmacy had not received a valid order and was unable to dispense the medication. Provide the pharmacy with a valid order for the medication to prevent a delay in dispensing." A Packing Slip dated 12/1/23 at 2:33 AM indicated Lomotil (diphenoxylate-atropine 2.5-0.025 mg) was delivered to the facility. A review of Resident 21's 11/2023 and 12/2023 MARs revealed Resident 21 did not receive the Lomotil until 12/2/23 at 11:16 AM (three days after it was ordered, and more than 24 hour after it was received by the facility). On 12/28/23 at 7:26 PM Witness 1 (Family Member) stated Resident 21 had chronic ulcerative colitis and the Lomotil was "important and helped" reduce her/his chronic ongoing diarrhea. On 12/29/23 at 9:32 AM Staff 18 (LPN) stated Resident 21 had chronic diarrhea and Lomotil was necessary to help reduce her/his diarrhea. Staff 18 was not aware there was an issue with the Lomotil not being dispensed due to not having a valid prescription. Staff 18 stated if a prescription was not valid, then a new prescription had to be completed and signed by the physician before the Lomotil could be dispensed. On 12/29/23 at 11:54 AM Staff 2 (RNCM) stated Resident 21 had a physician order for Lomotil on 11/29/23, but the prescription was not valid. Staff 2 stated they had to get a new prescription written from the physician before the Lomotil could be dispensed. Staff 2 stated they received a new prescription but it did not arrive until early in the morning on 12/1/23 and the resident was not offered a dose until 12/2/23. , 2. Resident 20 was admitted to the facility in 7/2022 with diagnoses including stroke. The facility's 4/5/18 Bowel Care Policy indicated: - The nurse was to review residents' bowel results daily and initiate a list of residents who did not have a BM (bowel movement) in 48 hours. - PRN bowel medication was to be administered after no BM in 48 hours. - PRN bowel medication (laxatives) order of administration was (MiraLAX or senna, Dulcolax suppository, tap water enema). - If the resident declined PRN bowel medications the refusal was to be documented and the physician notified. - If no bowel movement after all three PRN medications the physician was to be notified. Resident 20's Physician Order Summary Report as of 12/28/23 indicated the following PRN bowel medication orders: - MiraLAX PRN for no BM in 48 hours. - senna PRN for no BM in 48 hours. - Dulcolax suppository PRN for no BM, if MiraLAX or senna not effective within 24 hours. - Tap water enema, if Dulcolax suppository not effective within 8 hours. Resident 20's BM records from 11/30/23 through 12/28/23 indicated the resident did not have a BM on the following dates: - 12/3/23 through 12/6/23 (four days). - 12/8/23 through 12/11/23 (four days). - 12/13/23 through 12/17/23 (five days). - 12/24/23 through 12/28/23 (five days). No evidence was found in the resident's clinical record to indicate PRN bowel care medications were administered timely, or the physician was notified. On 12/29/23 at 10:03 AM Staff 7 (LPN) stated residents with no BM in 48 hours were included on the bowel care list and were to be administered PRN bowel medications as ordered. Staff 7 stated when a resident refused PRN bowel medications she documented the refusal on the MAR, assessed the resident and contacted the physician as indicated. On 12/29/23 at 1:37 PM Staff 3 (RNCM) stated Resident 20 was frequently on the bowel care list and often refused PRN bowel medications. Staff 3 stated she expected bowel care medications to start after a resident did not have a BM for 48 hours and proceeded as the physician ordered. Staff 3 acknowledged this did not occur for Resident 20.

Resident #20 remains a resident at the facility and bowel care medications are being administered per order. Resident #21 has been discharged from the facility. All residents with no bowel movement in 48 hours have the potential to be impacted by this deficient practice. 100% of residents have been audited to assure they are not being impacted by this deficient practice. To ensure ongoing compliance, Certified Medication Aides (CMAs) and License Nurses (LNs) of the facility have been inserviced by the facility Director of Nursing Services (DNS) on the facility bowel care policy and following physician orders timely. DNS, and/or designee will conduct weekly audits x4 weeks and random monthly for 90 days to ensure compliance with physician orders related to bowel care. meeting ongoing compliance. Results reviewed at the quarterly Quality Assurance (QA) meeting.

Based on observation, interview and record review it was determined the facility failed to provide appropriate foot care for 1 of 1 sampled resident (#26) reviewed for foot care. This placed residents at risk for lack of nail care and increased infections. Findings include: Resident 26 admitted to the facility in 11/2023 with diagnoses including stroke and depression. A 12/4/23 Progress Note indicated Staff 17 (LPN) "Trimmed nail on both hands. Res requested toenails be cut, they are too thick." The resident stated her/his "doctor usually did this, and [she/he] was agreeable to follow up with doctor on discharge." On 12/26/23 at 2:30 PM and 12/28/23 at 12:45 PM Resident 26's toes were observed with all toenails discolored, deformed, thickened (half-an-inch) and longer than one inch. Resident 26's right large toenail was brownish/black and the nail vertically extended above the face of the nail bed over one inch. On 12/28/23 at 12:50 PM Resident 26 stated she/he requested to have her/his toenails trimmed but it was not done. On 12/29/23 at 9:42 AM Staff 16 (LPN) stated she was aware of Resident 26's diabetic toenails because she was not able to trim her/his nails due to the thickness. Staff 16 stated Staff 14 (Social Service Director) was to be notified and was responsible for making a podiatrist appointment. On 12/29/23 at 11:54 AM Staff 2 (RNCM) stated nurses were responsible to trim diabetic toenails and was aware this was not being completed because of the condition of Resident 26's toenails. Staff 2 stated Staff 14 was responsible for addressing podiatrist appointments. On 12/29/23 at 1:14 PM Staff 14 (Social Service Director) stated she was out of the facility due to being sick and was not aware of Resident 26's foot needs. Staff 14 stated she was responsible for making the podiatry appointments.

Resident #26 has been seen by a podiatrist and appropriate nail care has been provided. An audit of 100% of all other residents in the facility was conducted to assure they are not being impacted by this deficient practice. All residents with nail care requiring services of podiatrist have the potential to be impacted by this deficient practice. To ensure ongoing compliance, nursing staff and the Social Services Director of the facility have been inserviced by the facility Administrator of the procedure for coordinating podiatry services for residents. Administrator, and/or designee will conduct weekly audits x4 weeks to ensure compliance with Podiatry referrals. Will continue monthly for 90 days, to ensure meeting ongoing compliance. Results will be reviewed at the quarterly Quality Assurance (QA) meeting.

Based on interview and record review it was determined the facility failed to ensure dialysis treatment and care was in place including physician orders and communication with the dialysis provider for 1 of 1 sampled resident (#1) reviewed for dialysis. This placed residents at risk for dialysis complications. Findings include: Resident 1 admitted to the facility on 11/21/23 with diagnoses including end stage renal disease and dependent on dialysis (a procedure to remove waste products from the blood when the kidneys stop working). a. The 11/27/23 Admission MDS indicated at baseline the resident received dialysis treatments three times a week at a clinic outside the facility. Resident 1's care plan for renal failure with dialysis, created on 11/21/23, indicated treatment to the dialysis access site was to be followed per the physician orders. The 11/21/23 admission physician orders and the 12/18/23 last signed physician orders did not include any dialysis care orders. On 12/28/23 at 3:51 PM Staff 19 (RN) stated when the resident returned to the facility from the dialysis center, the charge nurse completed a physical assessment of the resident to ensure the pressure dressing was around the dialysis access site and there was no active bleeding. She indicated she removed the dressing several hours after the resident's return and continued to monitor for bleeding. Staff 19 stated every resident who was on dialysis had physician orders related to dialysis care. When asked if Staff 19 could show the surveyor the physician orders for dialysis care she could not locate any in the resident's chart. On 12/29/23 at 10:39 AM Witness 2 (Dialysis RN) stated every nursing facility should have physician orders for a resident's dialysis care. Witness 2 stated the facility was to remove the pressure dressing from Resident 1's dialysis access site several hours after the resident returned from the dialysis center and the resident was to be monitored for bleeding. On 12/29/23 at 9:29 AM Staff 2 (RNCM) acknowledged there were no physician orders in place for the resident's dialysis care. b. A dialysis communication form was reviewed and indicated the facility was to complete the section for Resident 1's last recorded weight, current blood pressure, any concerns, and the nursing staff signature and date. The dialysis center was to complete the section for pre and post dialysis weights, treatment provided, post dialysis instructions, staff signature and date, and when the next scheduled dialysis treatment was. A review of dialysis communication forms from 11/24/23 through 12/24/23 revealed incomplete communication forms on: 11/24/23, 11/27/23, 12/4/23, 12/11/23, 12/13/23, 12/15/23, 12/18/23, 12/20/23 and 12/22/23. These included missing information in both sections from the facility and the dialysis center. A review of the resident's clinical record revealed no documentation related to communication between the facility and the dialysis provider. On 12/28/23 at 12:40 PM Staff 7 (LPN) and on 12/28/23 at 3:51 PM Staff 19 (RN) stated the dialysis communication forms were completed by the facility and sent with Resident 1 to dialysis. Staff 7 and Staff 19 stated upon return to the facility, the charge nurse entered the resident's weights and any new orders from dialysis. Staff 19 stated if the communication form was incomplete from the dialysis center, the charge nurse attempted to call the dialysis center to obtain information. When the charge nurse was not successful, the RNCM followed up the next day. On 12/29/23 at 9:29 AM Staff 2 (RNCM) stated the communication between the facility and the dialysis center was a challenge. Staff 2 stated she requested the completed forms from the dialysis center and never received them. Staff 2 acknowledged the incomplete dialysis communication forms which included incomplete information from the facility and from the dialysis center.

Resident #1 remains a resident at the facility. Physicians order has been obtained for resident #1 for dialysis treatments and communication follow up has been put in place with resident #1’s dialysis clinic. All residents on dialysis have the potential to be impacted by this deficient practice. To ensure ongoing compliance, Licensed Nurses (LNs) and Resident Care Managers (RCMs) of the facility have been inserviced by the facility Director of Nursing Services (DNS) of the procedure for coordinating dialysis care for residents. DNS, and/or designee will conduct weekly audits x4 weeks, then monthly X 90 days to ensure compliance with physician orders for Dialysis care and Dialysis communication form completion/documentation. Results reviewed at the quarterly Quality Assurance (QA) meeting.

Based on interview and record review it was determined the facility failed to ensure the Direct Care Staff Daily Report (DCSDR) postings were accurate for 9 of 30 days reviewed for staffing. This placed residents at risk for incorrect staffing information. Findings include: Review of the 11/25/23 through 12/24/23 DCSDRs indicated the following days when the number of RN staff and hours worked were inaccurate on the daily postings: -11/25/23, 12/2/23, 12/3/23, 12/9/23, 12/10/23, 12/16/23, 12/22/23, 12/23/23, 12/24/23 On 12/28/23 at 1:43 PM Staff 5 (Staffing Coordinator) stated the DCSDRs were incorrect, the facility had RNs who worked on the identified dates and was unsure why the DCSDR weekend sheets were inaccurate. On 12/29/23 at 1:56 PM Staff 1 (Administrator) acknowledged the DCSDRs were inaccurate.

The incorrect Direct Care Staff Daily Reports (DCSDRs) were corrected immediately and an audit of the last 90 days DCSDRs were audited for accuracy. Facility had more RN hours, than reported on staffing sheets. To ensure ongoing compliance, the Staffing Coordinator of the facility has been inserviced by the facility Administrator on the required staffing postings. Administrator, and/or designee will conduct weekly audits x4 weeks to ensure compliance with DCSR staffing postings. Will continue monthly for 90 days, to ensure meeting ongoing compliance. Any instance of noncompliance will be immediately addressed, and results reviewed at the quarterly Quality Assurance (QA) meeting.

Based on observation, interview and record review it was determined the facility failed to ensure a medication error rate of less than five percent for 1 of 6 sampled residents (#240) reviewed for medication administration. The facility's medication error rate was 8%. This placed residents at risk for adverse medication consequences. Findings include: Resident 240 was admitted to the facility in 12/2023 with diagnoses including a fracture of the left femur (thigh bone). a. Resident 240's 12/8/23 Physician's Orders included torsemide (used to treat fluid retention) 10 mg tablet with instructions to administer 0.05 tablet daily. On 12/27/23 at 8:04 AM Staff 10 (CMA) was observed to administer torsemide to Resident 240. The torsemide 10 mg tablet was split in half prior to administration to the resident. On 12/28/23 at 12:00 PM Staff 10 acknowledged she administered Resident 240 half of the torsemide 10 mg tablet for a dose of 5 mg. She verified the order was to administer torsemide 0.05 tablet and not the 0.5 tablet which she administered to the resident. On 12/29/23 at 1:20 PM Staff 2 (RNCM) and Staff 3 (RNCM) stated when a physician's order required clarification the CMA was to notify the nurse, RNCM or DNS to check the order and contact the physician if needed for clarification. Staff 3 acknowledged this was not done for Resident 240's torsemide dose. b. Resident 240's 12/8/23 Physician's Orders included a lidocaine patch [used to treat pain (the resident could have up to three patches daily)] to be applied topically for pain. The facility's Self-Administration Medication policy last revised on 5/2010, indicated the following: -As part of their overall evaluation, the staff and practitioner assess each resident's mental and physical abilities, to determine whether a resident is capable of self-administering medications. -In addition, the staff and practitioner will perform a more specific skill assessment, including (but not limited to) the resident's ability to read the medication labels; comprehension of the purpose and proper dosage and administration time for her/his medications; ability to remove medications from container and the ability to recognize risks and major adverse consequences. -Self-administered medications must be stored in a safe and secure place, which is not accessible by other residents. If safe storage is not possible in the resident's room, the medications of residents permitted to self-administer will be stored on a central medication cart or in the medication room. On 12/27/23 at 8:04 AM Staff 10 (CMA) was observed to leave two lidocaine patches on Resident 240's overbed table. Review of Resident 240's clinical record indicated the resident was not assessed for medication self-administration prior to the lidocaine patches being left in the resident's room. On 12/29/23 at 1:20 PM Staff 2 (RNCM) confirmed Resident 240 did not have a physician's order to self-administer at the time the lidocaine patches were left in the resident's room. She stated her expectation was a self-administration assessment was completed and a physician's order in place prior to allowing the resident to self-medicate.

Resident #240 has been discharged from the facility. All residents have the potential to be impacted by this deficient practice. Resident’s medication order was corrected immediately and a medication order audit was completed to assure order accuracy. An audit was also completed of all residents to assure self-medication administration assessment had been completed as appropriate. To ensure ongoing compliance, Licensed Nurses (LNs) and Certified Medication Aides (CMAs) of the facility have been inserviced by the facility Director of Nursing Services (DNS) of the facility self-administration of medication policy and on physician order entry.

Based on interview and record review it was determined the facility failed to ensure CNA staff received 12 hours of in-service training annually for 2 of 5 randomly selected staff members (#s 11 and 13) reviewed for evidence of in-service training. This placed residents at risk for lack of quality care. Findings include: A review of the facility's staff training records revealed the following: -Staff 11 (CNA), hired 1/10/19, had six hours of documented training. -Staff 13 (CNA), hired 7/15/22, had one hour of documented training. On 12/29/23 at 1:26 PM Staff 5 (Staffing Coordinator) stated it was the facility's expectation that staff complete their trainings online and in person. On 12/29/23 at 1:56 PM Staff 1 (Administrator) acknowledged Staff 11 and Staff 13 did not meet the 12 hours required and provided no additional documentation.

Staff #11 and #13 have been received inservice to meet the 12 hours requirement. An audit of 100% of nursing staff was completed to assure the requirement was met. To ensure ongoing compliance, the Staffing Coordinator and nursing staff of the facility have been inserviced by the facility Administrator the 12 hour inservice requirement. Administrator, and/or designee will conduct weekly audits x4 weeks to ensure compliance C.N.A annual inservice hours. Will continue monthly for 90 days, to ensure meeting ongoing compliance. Results will be reviewed at the quarterly Quality Assurance (QA) meeting.

OAR-411-086-0260: Pharmaceutical Services

Refer to F554 ***** OAR-411-085-0320: Residents' Rights: Charges and Rates Refer to F582 ***** OAR-411-086-0110: Nursing Services: Resident Care Refer to F684, F687, F698 and F759 ***** OAR-411-086-0310: Employee Orientation and In-Service Training Refer to F947 ***** OAR-411-086-0100: Nursing Services: Staffing Refer to F732 *****

Based on interview and record review it was determined the facility failed to ensure a resident was free from misappropriation of property for 1 of 1 sampled resident (#4) reviewed for misappropriation. This placed residents at risk of stolen property. Findings include: Resident 4 admitted to the facility in 2022 with diagnoses including heart failure. The 1/2/23 Lost Resident Property Investigation Report revealed Resident 4 reported two missing gold rings. One ring had a diamond and sapphire, the other was a gold band. Resident 4 reported she/he had worn both rings to bed on 1/1/23. The investigation revealed law enforcement was involved. The 1/18/23 Offense/Incident Report (police report) indicated Resident 4 reported she/he awoke on 1/2/23 to find the two rings on her/his left hand, one ring on her/his right hand and a necklace she/he wore were gone. Resident 4 reported going to sleep with the jewelry on. The first and second offenses were documented as "Aggravated Theft I - Other" and the third offense was "Criminal Mistreatment I - All Other". The report revealed Witness 2 (Police Detective) identified Staff 4 (Agency CNA) as the perpetrator. The 5/13/23 Supplemental (police) Report indicated two rings were recovered at a local pawn shop and Staff 4 had additional charges of criminal mistreatment in the first degree and theft in the first degree for the theft of Resident 4's rings and theft in the second degree (by deception) for selling the stolen jewelry to the pawn shop. On 5/30/23 at 12:22 PM Staff 1 (Administrator) verified Resident 4 had jewelry including two gold rings stolen. Staff 1 further stated law enforcement identified Staff 4 as the perpetrator.

Resident #4 has been discharged from the facility. All residents have the potential to be impacted by this deficient practice. Interventions are in place to decrease reoccurrence of an event like this for residents involved. Review completed to assure other residents were not impacted by this. Administrator, DNS, and Interdisciplinary Team in-serviced on residents being free from Misappropriation and Exploitation. Administrator, and/or designee will conduct weekly audits x4 weeks to ensure compliance that all residents are free from misappropriation and exploitation. Will continue monthly for 90 days, to ensure meeting ongoing compliance. Any instance of noncompliance will be immediately addressed, and results reviewed at quarterly quality assurance meeting.

Based on interview and record review it was determined the facility failed to notify the State Agency of misappropriation of resident property for 1 of 1 sampled resident (#4) reviewed for misappropriation. This placed residents at ongoing risk for stolen property. Findings include: Resident 4 admitted to the facility in 2022 with diagnoses including heart failure. The 1/2/23 Lost Resident Property Investigation Report revealed Resident 4 reported two missing gold rings. One ring had a diamond and sapphire, the other a gold band. Resident 4 reported she/he had worn both rings to bed on 1/1/23. The investigation revealed law enforcement was involved. The 1/2/23 and 5/13/23 police reports revealed Resident 4's jewelry was stolen by Staff 4 (Agency CNA). On 5/30/23 at 12:22 PM Staff 1 (Administrator) verified Resident 4 had two gold rings stolen, law enforcement was involved and identified Staff 4 as the perpetrator and stated the facility did not submit a FRI as required.

Resident #4 has been discharged from the facility. All residents have the potential to be impacted by this deficient practice. Interventions are in place to decrease reoccurrence of an event like this for residents involved. Review completed to assure other residents were not impacted by this. Administrator, DNS, and Interdisciplinary Team in-serviced on Abuse allegation investigation and reporting. Administrator, and designee will conduct weekly audits x4 weeks to ensure compliance with timely abuse investigation and reporting. Will continue monthly for 90 days, to ensure meeting ongoing compliance. Any instance of noncompliance will be immediately addressed, and results reviewed at quarterly quality assurance meeting.

************************* OAR 411-085-0360 Abuse Refer to F602 and F609 *************************

Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 12/19/2022 and 12/25/2022, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.

Based on interview and record review it was determined the facility failed to immediately report alleged violations involving resident sexual abuse to the State survey and certification agency and failed to report the results of investigations within five working days to the State survey and certification agency for 1 of 1 sampled residents (#1) reviewed for abuse. These failures placed residents at risk for repeat and continued abuse. Findings include: The facility's policy, Abuse Prevention Program, revised 12/2020 stated "Our facility is committed to protecting our residents from abuse by anyone...mandated staff training..the protection of residents during abuse investigations...timely and thorough investigations of all reports and allegations of abuse...the reporting and filing of accurate documents relative to incidents of abuse...an ongoing review and analysis of abuse incidents." The facility's Abuse, Neglect and Exploitation-Clinical Protocol, revised 10/2020 stated "The nurse will assess the individual and document related findings...for events of suspected Acute Sexual assault, the facility/nurse will immediately protect resident and notify authorities (Police and Protective Services). The facility staff will follow state and federal regulations for reporting suspected cases of abuse or neglect." [The policies did not include reference to report the results of all investigations to the administrator or his or her designated representative and to other officials in accordance with State law, including to the State Survey Agency, within five working days of the incident, and if the alleged violation is verified, appropriate corrective action must be taken.] Resident 1 was admitted to the facility in 11/2020 with diagnoses including fractured femur (large bone in the leg), anxiety, depression, and alcoholism in remission. The resident's 11/2020 MDS assessment indicated the resident had a BIMS score of 15 out of 15, indicating the resident was cognitively intact. A public complaint submitted on 2/8/22 indicated Resident 1 alleged they were sexually abused in 11/2020. There was no documentation found or provided by the facility the 11/2020 allegation of sexual abuse was reported to the State Agency. On 8/16/22 Staff 3 (SSD) stated Resident 1 originally did not want to say anything about allegedly being sexually abused until she/he overheard Staff 3 asking other residents questions about their care and Staff 13 (Agency CNA). Local law enforcement were notified, arrived and interviewed Resident 1. Staff 3 stated she gave her notes over to law enforcement and the Administrator. Staff 3 stated Resident 1 did not fill out a grievance form. Staff 3 stated she did not send in a report to the State Agency. On 8/30/22 at 3:44 PM Staff 1 (Administrator) and Staff 2 (DNS) stated the facility should have sent in a report to the State but felt the complaint was tied with another allegation and did not see a need to report.

Resident #1 has been discharged from the facility. All residents have the potential to be impacted by this deficient practice. Review completed to assure other residents were not impacted by this deficient practice. Administrator, DNS, and Interdisciplinary Team in-serviced on Abuse reporting guidelines. Administrator, and designee will conduct weekly audits x4 weeks to ensure compliance with timely abuse reporting. Will continue monthly for 90 days, to ensure meeting ongoing compliance. Any instance of noncompliance will be immediately addressed, and results reviewed at quarterly quality assurance meeting.

Based on interview and record review it was determined the facility failed to conduct a thorough investigation of alleged sexual abuse for 1 of 1 sampled residents (#1) reviewed for abuse. This placed residents at risk for future abuse. Findings include: Resident 1 was admitted to the facility in 11/2020, with diagnoses including a fractured femur (large bone in the leg), depression, anxiety and alcohol abuse in remission. According to the facility's Abuse, Neglect and Exploitation-Clinical Protocol revised 10/2020 a thorough investigation included: -The nurse will conduct an assessment and recognition of resident; -Immediately protect resident and notify authorities (Police and Protective Services); -Report findings to the physician and the physician will assess the resident to verify or clarify such findings; -The management and staff, wth the support of the physicians, will address situations of suspected or identified abuse and report them in a timely manner to appropriate agencies, consistent with applicable laws and regulations; -Facility staff will follow state and federal regulations for reporting suspected cases of abuse or neglect; -The staff and physician will monitor individuals who have allegedly been abused at least until their medical condition, mood, and function have stabilized and periodically therafter. There was no documented evidence the facility conducted an investigation to determine whether abuse had or had not occurred. There was no documented evidence the facility notified the attending physician. There was no documented evidence showing Resident 1 was placed on additional monitoring. On 8/30/22 at 3:44 PM Staff 1 (Administrator) and Staff 2 (DNS) stated due to law enforcement involvement and a verbal statement from the police officer not to investigate, the facility did not investigate and never followed up to complete the investigation.

Resident #1 has been discharged from the facility. All residents have the potential to be impacted by this deficient practice. Review completed to assure other residents were not impacted by this deficient practice. Administrator, DNS, and Interdisciplinary Team in-serviced on Abuse allegation investigation. Administrator, and designee will conduct weekly audits x4 weeks to ensure compliance with timely abuse reporting. Will continue monthly for 90 days, to ensure meeting ongoing compliance. Any instance of noncompliance will be immediately addressed, and results reviewed at quarterly quality assurance meeting.

OAR 411-085-0360 Abuse

Refer to F609 ****************************************** OAR 411-086-0110 Nursing Services: Resident Care Refer to F610 ******************************************

Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 03/07/2022 and 03/13/2022, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.

Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 02/21/2022 and 02/27/2022, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.

Based on interview and record review it was determined the facility failed to notify a resident's representative of a change in condition for 1 of 3 sampled residents (#8) reviewed for resident rights. This placed residents at risk for uninformed representatives. Findings include: Resident 8 admitted to the facility on 12/5/20 with diagnoses including bowel obstruction. Resident 8's 12/4/20 Admission Orders indicated the resident was to receive hospice services at the facility. The resident's care plan for hospice services, initiated on 12/7/20 indicated to keep the resident's representative informed of the resident's condition. A 12/7/20 at 9:49 PM progress note indicated Resident 8 was responsive and her/his vital signs were stable. A 12/8/20 at 7:11 PM progress note written by Witness 11 (Former RN) indicated Resident 8 was unresponsive and her/his oxygen saturation dropped to 79%. The progress note did not indicate the resident representative was notified of Resident 8's change in condition. A 12/9/20 at 8:36 AM progress note indicated Resident 8 passed away in the facility. On 10/6/21 at 2:04 PM Witness 3 (Complainant) stated Resident 8's resident representative was not notified of the resident's change of condition on 12/8/20. On 10/11/21 at 2:14 PM Witness 10 (Hospice RN) stated the hospice provider was not notified of Resident 8's change in condition on 12/8/20. Attempts to contact Witness 11 on 10/11/21 and 10/12/21 regarding this investigation were unsuccessful. During an interview on 10/13/21 at 10:05 AM with Staff 2 (DNS) and Staff 6 (RNCM) the staff acknowledged there was no evidence to indicate Resident 8's representative was contacted regarding the change of condition on 12/8/20.

Resident #8 is no longer at the facility. Resident #8 did experience a change of condition due to her hospice diagnosis. Family was present in the room for many resident assessments, including the resident assessment on 12/8/20. Although the family notification was not documented in the chart, they were present for a verbal update regarding the resident’s condition, per interview by DNS on 10/13/21 with the LN (Witness #11). Witness #11 reports that an attempt was made to reach surveyor on 10/13/21 twice, with voice message left to return call. No return call by surveyor received. All residents with change of conditions potentially impacted by this citation. DNS and RCMs have reviewed current residents who are on alert monitoring for change pf condition, to ensure documentation of notification has been made to responsible party. LN’s will be in-serviced regarding documentation of change of condition notifications with responsible parties regarding resident’s change of condition on 10/28/21. LN’s will be in-serviced on documentation of communication needed with hospice providers regarding change of condition on 10/28/21. DNS/RCM will monitor family notifications regarding change of condition through the daily report review and alert charting for change of condition. Communication with hospice providers, residents, and families will be reviewed quarterly in QA for 12 months via an audit conducted by the DNS/RCM, to ensure ongoing compliance.

Based on interview and record review it was determined the facility failed to ensure hospice services were coordinated in a timely manner for 1 of 3 sampled residents (#8) reviewed for resident rights. This placed residents at risk for unmet hospice needs. Findings include: Resident 8 admitted to the facility on 12/5/20 with diagnoses including bowel obstruction. Resident 8's 12/4/20 Admission Orders indicated the resident was to receive hospice services at the facility. The orders indicated Resident 8 was to receive a regular diet as tolerated. A 12/5/20 at 9:41 PM progress note written by Staff 18 (RN) indicated staff did not provide food or fluids to Resident 8 per family request. A 12/7/20 at 12:05 PM progress note indicated Resident 8's family requested no food or fluids to be provided to the resident and indicated the care plan was updated. Resident 8's care plan for nutrition included a revision on 12/7/20 which indicated the family did not want food or fluids offered to the resident. A 12/8/20 at 5:06 PM progress note indicated the family was upset because the facility was still offering fluids to Resident 8. A 12/8/20 physician order indicated Resident 8 was to be NPO (nothing by mouth). No evidence was found in the resident's clinical record to indicate Resident 8's hospice provider was contacted regarding the family's request for NPO until 12/8/20. On 10/6/21 at 2:04 PM Witness 3 (Complainant) stated Resident 8 had a bowel obstruction and vomited fecal matter when she/he ate. In addition, the resident was not alert enough to eat, so the family requested Resident 8 not receive food or fluids except with medication. Witness 3 stated staff continued to attempt to provide food and fluids to Resident 8 until the NPO order was received on 12/8/20. During interviews on 10/13/21 with Staff 18, Staff 19 (LPN) and Witness 8 (Former LPN), all acknowledged Resident 8's family requested the resident not receive food or fluids. None of the staff indicated the hospice provider was contacted regarding the request until 12/8/20. On 10/12/21 at 10:05 AM during an interview with Staff 2 (DNS) and Staff 6 (RNCM) they acknowledged the facility became aware of Resident 8's family request that the resident not receive food or fluids on 12/5/20. The staff acknowledged there was no evidence the hospice provider was contacted regarding this concern until 12/8/20.

Resident #8 is no longer at the facility. All residents who are on Hospice care are potentially impacted by this citation. DNS and RCMs will review 100% Hospice care planning to ensure coordination of care and services are in place. All licensed nurses will be in-serviced on communication and coordination of care and services with Hospice. DNS/RCM to audit weekly X 4 weeks residents on Hospice, to ensure communication and collaboration on care needs have been completed, then monthly X 90 days. Results of audits will be reviewed in facility QA meeting to ensure ongoing compliance.

******************* OAR 411-086-0130 Nursing Services: Notification Refer to F580 ******************* OAR 411-086-0110 Nursing Services: Resident Care Refer to F684 *******************

Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 07/19/2021 and 07/25/2021, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.