Avamere at Three Fountains

Based on observation, interview, and record review it was determined the facility failed to ensure a resident was assessed for self-administration of medications and physician orders were in place for 1 of 5 sampled residents (#13) reviewed for medications. This placed residents at risk for adverse medication-related consequences. Findings include: The 2001 Self-Administration of Medications facility policy indicated, as part of the comprehensive assessment, the interdisciplinary team was to assess each resident's cognitive and physical abilities to determine whether self-administration was safe and appropriate. Resident 13 was admitted to the facility in 9/2024 with diagnoses including cellulitis (bacterial infection) of right lower limb and peripheral vascular disease (reduced circulation of blood in veins). The 12/11/24 Quarterly MDS indicated Resident 13 was cognitively intact, had chronic pain and her/his pain occasionally interfered with her/his sleep and daily activity. The 12/11/24 Vitals and Pain Only Evaluation indicated Resident 13 received PRN pain medications and the resident did not feel her/his pain was an issue. The 1/2025 MAR and TAR revealed no orders for Biofreeze (topical pain relief) or Icy Hot (topical pain relief to treat minor muscle and joint pain). Review of Resident 13's clinical record revealed no assessment for the self-administration of medications. On 1/13/25 at 1:07 PM Staff 32 (CNA) stated Resident 13 had pain in her/his right knee and was observed by Staff 32 to self-administer topical pain medication which was provided by the resident's family. Staff 32 was aware orders for the topical pain medication should be in place and nurses informed. On 1/13/25 at 1:18 PM Resident 13 stated she/he had no unmanaged pain except in her/his knees which she/he addressed with the self-administration of topical pain creams. Resident 13 revealed tubes of Biofreeze and Icy Hot in her/his cabinet drawer at her/his bedside. On 1/14/25 at 12:33 PM Staff 16 (CMA) confirmed Resident 13's pain was addressed with PRN pain medications in addition to the Biofreeze the resident utilized for knee pain. Staff 16 indicated staff were aware Resident 13 self-administered her/his topical pain medication. On 1/14/25 at 2:27 PM Staff 10 (LPN) stated she was not aware any nurse was informed Resident 13 self-administered any topical pain medications and orders for the medications were not in place. On 1/15/25 at 2:52 PM Staff 1 (Administrator) and Staff 2 (DNS) acknowledged Resident 13 was not assessed to self-administer her/his topical pain medication and orders for the medication were needed.

F554 Resident Self-Administer Meds: F554 CFR(s): 483.10(c)(7) 483.10(c)(7) The right to self-administer medications if the interdisciplinary team, as defined by 483.21(b)(2)(ii), has determined that this practice is clinically appropriate. Resident identified: Based on observation, interview, and record review it was determined the facility failed to ensure a resident was assessed for self-administration of medications and physician orders were in place for 1 of 5 sampled residents (#13) reviewed for medications. This placed residents at risk for adverse medication related consequences. Resident 13 had medications removed from her room and placed in the treatment cart and an order for staff to apply PRN was initiated. Others affected: Other residents have the potential to be affected. Other resident's rooms were checked for OTC medications and cream. Residents found with OTC medication in their rooms were considered for self-administration, if appropriate, or medications were removed, and an order was placed for PRN application/administration by staff. Education: DNS or designee will educate staff about residents having medications and creams in their rooms that are not to be at bedside without a self-administration evaluation Actions to Prevent Occurrence/Reoccurrence: DNS or designee will round up to 3 resident rooms to ask and look for OTC medications and creams that should not be at bedside. This will occur weekly x 4, monthly x 3 and reviewed in QAPI until substantial compliance is met.

Based on observation, interview, and record review it was determined the facility failed to ensure a resident was provided restorative services for 2 of 2 sampled residents (#s 13 and 30) reviewed mobility. This placed residents at risk for decrease in range of motion. Findings include: A 7/2017 Restorative Nursing Services facility policy Interpretation and Implementation indicated restorative goals and objectives were to be individualized and outlined in the resident's plan of care to maintain dignity and self-esteem. 1. Resident 13 was admitted to the facility in 9/2024 with diagnoses including cellulitis (bacterial infection) of right lower limb and peripheral vascular disease (reduced circulation of blood in veins). The 12/11/24 Quarterly MDS indicated Resident 13 was cognitively intact, had chronic pain, weakness, deconditioning and was at risk for related declines. A 12/6/24 Restorative Program Referral indicated Resident 13 was to maintain her/his current level of functioning with the use of exercise bands as tolerated, stand tolerances in parallel bars and assistance to her/his wheelchair three to five days each week. The 1/7/24 revised care plan indicated Resident 13 was at risk for decreased mobility and was on a maintenance RA program. A 30 day look back of the Nursing Rehabilitation task indicated on 12/20/24 and 1/3/25 services were received by Resident 13 and on 12/27/24 the resident refused services. No additional RA hours were documented. The 12/28/24 and 1/11/25 Weekly Progress Notes by Staff 33 (RA) indicated Resident 13 did not received RA therapy. On 1/12/25 at 9:22 AM Resident 13 stated RA was available to assist with exercise bands for a period of time and then services stopped. Resident 13 indicated Staff 9 (LPN-Resident Care Manager) was notified of the concern. On 1/13/25 at 2:53 PM Staff 39 (PT Assistant) stated therapy would submit RA referrals to Staff 9 to implement. Staff 39 indicated there were times when Resident 13 refused RA services and refusals should be documented. On 1/13/25 at 3:19 PM Staff 9 acknowledged Resident 13 received limited RA services during the last 30 days. On 1/14/25 at 12:06 PM Staff 33 stated she was unable to provide RA services for residents from 12/23/24 through 12/28/24 and during the last seven days because she was scheduled to work as a CNA. On 1/15/25 at 2:52 PM Staff 1 (Administrator), Staff 2 (DNS), and Staff 3 (Assistant DNS) stated the facility attempted to schedule RA staff daily but acknowledged, since 12/2024, RA services had not occurred as expected due to lack of available CNAs. 2. Resident 30 was admitted to the facility in 10/2024 with diagnoses including diabetes and cellulitis (bacterial infection) of right lower limb. The 11/3/24 Admission MDS indicated Resident 30 was cognitively intact, was at risk for falls, required one staff to assist with mobility using her/his front wheel walker and received no RA services. A 11/23/24 Restorative Program Referral indicated Resident 30 was to maintain her/his current level of function with assisted use of her/his front wheel walker or exercise equipment as tolerated utilizing seated exercises, knee marches, ball squeezes and light hip exercise two to three times each week. The 12/7/24 revised care plan indicated Resident 30 had a RA program related to her/his risk for decreased mobility. A 30 day look back of the Nursing Rehabilitation task indicated on 12/17/24 and 12/25/24 RA services were received by Resident 30. No additional RA hours were documented. The 12/7/24 Weekly Progress Notes by Staff 33 (RA) indicated Resident 30 received one day of RA therapy. The 1/11/25 Weekly Progress Notes by Staff 33 (RA) indicated Resident 30 received no RA services during the week. On 1/14/25 at 12:06 PM Staff 33 stated Resident 30 asked her when RA would begin again and acknowledged the resident received limited RA services. On 1/14/25 at 3:10 PM Resident 30 stated she/he did not receive RA services for three weeks and they were to occur three times weekly. Resident 30 stated she/he voiced her/his concerns to Staff 9 (LPN-Resident Care Manager) who coordinated RA services but RA services were not provided. Resident 30 believed her/his legs were more stiff and painful due to the lack of RA services. On 1/15/25 at 9:13 AM Staff 17 (CNA) stated Resident 30 requested RA services for her/his leg pain and because only RA staff were permitted to provide RA services, he was only able to assist Resident 30 with walking while in her/his room. On 1/15/25 at 1:16 PM Staff 9 confirmed Resident 30 complained about the lack of RA services and acknowledged Resident 30 was a "prime candidate" for RA services because of her/his high level of function which was important to maintain. Staff 9 stated the facility should have daily RA services available in order to meet the RA schedule of Resident 30. On 1/15/25 at 2:52 PM Staff 1 (Administrator), Staff 2 (DNS), and Staff 3 (Assistant DNS) stated the facility attempted to schedule RA staff daily but acknowledged, since 12/2024, RA services had not occurred as expected due to the lack of available CNAs.

F688 Increase/Prevent Decrease in ROM/Mobility Resident identified: Based on observation, interview, and record review it was determined the facility failed to ensure a resident was provided restorative services for 2 of 2 sampled residents (#s 13 and 30) reviewed mobility. This placed residents at risk for decrease in range of motion. RA was removed from the CNA schedule to prevent getting pulled to the floor as a CNA and allowing RA to be available to work with residents on a regular basis and help prevent decline of mobility Others affected: Other residents participating in the RA program have the potential to be affected. RA was removed from the CNA schedule to prevent getting pulled to the floor CNA and allowing RA to be available to work with residents on a regular basis and help prevent decline of mobility Education: DNS or designee will educate staffing coordinator and nursing that RA is to be excluded in floor coverage for CNAs and authorization must be gotten from the Admin or DNS prior to removing them from the RA position. DNS or designee will continue to hire CNAs to allow for coverage on the floor to exclude RAs Actions to Prevent Occurrence/Reoccurrence: DNS or designee will audit the schedule of previous days to verify the RA has not been pulled to the floor. This will occur weekly x 4, monthly x 3 and reviewed in QAPI until substantial compliance is met.

Based on observation, interview, and record review it was determined the facility failed to ensure transmission-based precautions were followed, surfaces were sanitized and linen was properly transported for 3 of 5 halls reviewed for infection control precautions. This placed residents and staff at risk for cross-contamination. Findings include: The 12/29/21 facility Categories of Transmission-Based Precautions instructed staff: -to wear an isolation gown that was securely tied around the staff's neck and back when entering a COVID-19 positive room on special droplet precautions. -to use dedicated, non-critical resident equipment (stethoscopes) when possible to prevent cross-contamination. The 1/2025 Resident Line Listing Report, COVID-19 indicated 19 residents tested positive during the month including 9 residents who tested positive on 1/13/25. The 1/9/25 Attention Staff: PPE (Personal Protective Equipment) Donning and Doffing Education and Reminders instructed staff to remove their N-95 (droplet protection mask) and eye protection after exiting a COVID-19 positive resident room and replace with a new N-95 mask and eye protection after hand hygiene was performed. 1. On 1/14/25 at 9:21 AM Room 23 was observed to require special droplet precautions. Staff 34 (LPN) exited Room 23, wore a N-95 mask and face shield out of Room 23 and hung a contaminated stethoscope on the room door handle towards the hall. Staff 34 did not change her N-95 mask or face shield and removed the stethoscope from the door handle to sanitize the stethoscope without sanitizing the door handle. On 1/14/25 at 9:33 AM Room 20 was observed to require special droplet precautions. Staff 35 (RN) entered the room and wore a face shield and N-95 mask. On 1/14/25 at approximately 9:38 AM Staff 35 exited Room 20 and did not change her N-95 mask or face shield. Staff 35 stated she worked in the facility three days and was instructed to wear a N-95 mask and face shield at all times while in the facility with no further instructions. A surveyor directed Staff 35 to read the PPE instructions on the outside of Room 20. Staff 35 read the instructions and left to obtain clarification from Staff 34 without changing her N-95 mask or face shield. On 1/14/25 at 9:39 AM Staff 38 (CMA) was observed to exit Room 23, performed hand hygiene and touched the contaminated door knob. Staff 38 stated he was unaware the door knob was contaminated. On 1/14/25 at 9:50 AM Staff 34 acknowledged she did not change her N-95 mask or face shield as expected and droplet precaution rooms needed a clean area outside the rooms to sanitize equipment and prevent cross-contamination. On 1/14/25 at 10:05 AM Staff 37 (Housekeeping Director) stated housekeeping staff were not instructed to removed their N-95 masks or face shield when they exited rooms on droplet precautions. On 1/14/25 at 11:00 AM Staff 4 stated she was made aware of the breach in infection control standards when staff exited rooms on droplet precautions and the lack of clean surfaces to ensure proper sanitation of equipment. Staff 4 acknowledged an immediate in-service for staff related to infection control expectations was necessary. 2. The 1/2014 Departmental (Environment Services)-Laundry and Linen facility procedure instructed staff to ensure hygienically clean linen by covering clean linen carts. On 1/15/25 at 12:26 PM Staff 36 (Laundry) was observed to deliver personal laundry on a cart near Rooms 59 to 60 without a cover. Staff 36 stated "I always deliver this way with no cover." Staff 36 indicated residents' personal laundry did not need a cover and she left residents' personal laundry uncovered and hanging outside rooms on droplet precautions. On 1/15/25 at approximately 1:00 PM Staff 37 (Housekeeping Director) acknowledged linen was to remain covered when in the hall. On 1/16/25 at 8:34 AM Staff 2 (DNS) confirmed the expectation was for all linen carts to be covered when in the hall whether clean linen was general or personal. , 3. On 1/12/25 at 8:28 AM Staff 27 (CNA) was observed exiting a room on COVID 19 precautions. Staff 27 removed a surgical mask which covered an N-95 mask, Staff 27 did not remove the N-95 mask. Staff 27 stated she was trained to cover the N-95 with a surgical mask when entering a COVID 19 precaution room and then remove the surgical mask upon exit. She was not trained to remove the N-95 mask and replace it with a new N-95 mask. On 1/15/25 at 11:35 AM Staff 4 (LPN Infection Preventionist) stated when staff exit a room on COVID 19 precautions, they are expected to remove all PPE, including the N-95 mask, and replace it with a new N-95 mask. 4. On 1/13/25 at 9:04 AM Staff 31 (CNA) was observed sitting on a bed in a room on Enhanced Barrier Precautions (EBP) without wearing a gown. Staff 31 stated the resident was on EBP and she should have put on a gown before sitting on the resident's bed. On 1/15/25 at 11:35 AM Staff 4 (LPN Infection Preventionist) stated when staff are caring for a resident on EBP or touching the resident's bed, they are expected to wear a gown and gloves. 5. On 1/14/25 at 3:16 PM Staff 28 (CMA) was observed changing her N-95 mask after exiting a room on COVID 19 precautions. Staff 28 was observed removing her dirty N-95 mask and without completing hand hygiene, putting on a clean N-95 mask. Staff 28 stated she should have used sanitizer after she removed the dirty N-95 mask. On 1/15/25 at 11:35 AM Staff 4 (LPN Infection Preventionist) stated staff are expected to sanitize their hands "as soon as the N-95 mask comes off their face."

F880 Infection Control CFR(s): 483.80(a)(1)(2)(4)(e)(f) The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. 483.80(a) Infection prevention and control program. The facility must establish an infection prevention and control program (IPCP) that must include, at a minimum, the following elements: 483.80(a)(1) A system for preventing, identifying, reporting, investigating, and controlling infections and communicable diseases for all residents, staff, volunteers, visitors, and other individuals providing services under a contractual arrangement based upon the facility assessment conducted according to 483.71 and following accepted national standards; 483.80(a)(2) Written standards, policies, and procedures for the program, which must include, but are not limited to: (i) A system of surveillance designed to identify possible communicable diseases or infections before they can spread to other persons in the facility; (ii) When and to whom possible incidents of communicable disease or infections should be reported; (iii) Standard and transmission-based precautions to be followed to prevent spread of infections; (iv)When and how isolation should be used for a resident; including but not limited to: (A) The type and duration of the isolation, depending upon the infectious agent or organism involved, and (B) A requirement that the isolation should be the least restrictive possible for the resident under the circumstances. (v) The circumstances under which the facility must prohibit employees with a communicable disease or infected skin lesions from direct contact with residents or their food, if direct contact will transmit the disease; and (vi)The hand hygiene procedures to be followed by staff involved in direct resident contact. 483.80(a)(4) A system for recording incidents identified under the facility's IPCP and the corrective actions taken by the facility. 483.80(e) Linens. Personnel must handle, store, process, and transport linens so as to prevent the spread of infection. 483.80(f) Annual review. The facility will conduct an annual review of its IPCP and update their program, as necessary Resident identified: Based on observation, interview, and record review it was determined the facility failed to ensure transmission-based precautions were followed, surfaces were sanitized, and linen was properly transported for 3 of 5 halls reviewed for infection control precautions. This placed residents and staff at risk for cross contamination. No residents were directly identified. Staff were educated upon identification of infection control concerns including covering laundry, donning and doffing PPE, and PPE requirements for EBP and Special droplet precautions. Others affected: Other residents have the potential to be affected. Staff were educated upon identification of infection control concerns including covering laundry, donning and doffing PPE, and PPE requirements for EBP and Special droplet precautions. Education: IP or designee will educate staff on the requirements for PPE in the different types of isolation rooms including COVID+ and EBP rooms IP or designee will educate staff on the correct donning and doffing of PPE when entering and exiting a COVID+ room IP or designee will educate staff on appropriate hand hygiene when donning and doffing PPE. IP or designee will educate staff on covering laundry during transportation in the hallway for infection control purposes. IP or designee will educate staff on appropriate cleaning of medical equipment and surfaces when exiting an isolation room. Actions to Prevent Occurrence/Reoccurrence: IP or designee will audit up to 5 staff on the requirements for PPE in the different isolation rooms including COVID+ (if present) and EBP rooms. This will occur weekly x 4, monthly x 3 and reviewed in QAPI until substantial compliance is met. IP or designee will audit up to 5 staff on the correct donning and doffing of PPE when entering and exiting a COVID+ (if present) room. This will occur weekly x 4, monthly x 3 and reviewed in QAPI until substantial compliance is met. IP or designee will audit up to 5 staff on appropriate hand hygiene when donning and doffing PPE. This will occur weekly x 4, monthly x 3 and reviewed in QAPI until substantial compliance is met. IP or designee will audit up to 5 staff on covering laundry during transportation in the hallway for infection control purposes. This will occur weekly x 4, monthly x 3 and reviewed in QAPI until substantial compliance is met. IP or designee will audit up to 5 staff on appropriate cleaning of medical equipment and surfaces when exiting an isolation room. This will occur weekly x 4, monthly x 3 and reviewed in QAPI until substantial compliance is met.

Based on interview and record review it was determined the facility failed to ensure an antibiotic was indicated for use for 1 of 5 sampled residents (#24) reviewed for unnecessary medications. This placed residents at risk for developing drug resident organisms. Findings include: Resident 24 was admitted to the facility in 2018 with a diagnosis of anxiety. Progress Notes revealed the following: -12/31/24 Resident 24 reported painful urination and Staff 6 (NP) was notified. Staff 6 provided orders for nursing staff to obtain a urine sample and a culture and sensitivity from Resident 24. -1/1/25 nursing staff obtained Resident 24's urine sample, sent it to the lab, and the results were pending. Resident 24's UA resulted on 1/2/25 and was reviewed by Staff 6 on 1/3/25. A hand written note on the lab form indicated Cipro (antibiotic) was ordered. A 1/3/25 Order Details revealed Staff 6 ordered Ciprofloxacin (generic name for Cipro) two times a day for six days. A 1/6/25 Antibiotic Time Out form revealed Resident 24 was administered Ciprofloxacin for a UTI for initial symptoms of burning with urination. After the start of antibiotics Resident 24 did not have a fever, signs of a UTI, a change in activity, or a change in appetite. The form indicated Staff 6 was notified of Resident 24's status and antibiotics were to be continued. On 1/14/25 at 10:01 AM Staff 4 (IP LPN) stated at times, depending on a resident's medical history and UTI symptoms, antibiotics were started before a urine culture was finalized. Staff were to obtain the culture results and communicate with the resident's medical provider if the course of treatment needed to the changed. Staff 4 stated Resident 24 was started on an antibiotic before the urine culture was completed. After Resident 24's urine culture was received staff reached out to Staff 6 because the lab indicated the sample was incorrectly obtained. Staff 6 was not available and did not see the results of the labs. Staff 4 stated she communicated with Staff 9 (LPN Resident Care Manager) to let her know Staff 6 was not available. Staff 4 stated she reached out out to Staff 5 (Resident 24's Physician) and Staff 5 instructed staff to continue the antibiotic because Staff 6 initiated the treatment. Staff 4 stated she did not document the conversation with Staff 5. On 1/14/25 10:37 AM Staff 5 stated she was not notified of Resident 24's urine test results and the lab's inability to run a urine culture. After review of Resident 24's urine results, Staff 5 stated nursing staff did not properly obtain a urine sample and a culture was not performed. If the UA and associated labs were provided to Staff 5 she would have stopped the antibiotics. Staff 5 also stated if Resident 24's only symptom was burning with urination she likely would not have started Resident 24 on antibiotics in the first place. On 1/14/25 at 11:39 AM Staff 9 stated she was aware nursing staff obtained a urine sample for Resident 24. Staff 9 stated she was notified of the lack of urine culture on day six of the prescribed antibiotic therapy. Staff 9 stated Resident 24's only symptom prior to starting the antibiotic was burning with urination. On 1/14/25 at 2:22 PM Staff 6 stated Resident 24 had a UTI in 12/2024 and was prescribed an antibiotic based on the urine culture. At the end of 12/2024 when nursing staff reported Resident 24 had symptoms of a UTI she had staff obtain an UA and she started an antibiotic which would be susceptible to the organisms which were identified in Resident 24's previous urine culture. Staff 6 stated if she would have seen the results of the 1/3/2025 UA she would have stopped the antibiotics. On 1/14/25 at 2:56 PM, with Staff 2 and Staff 1, Staff 2 stated the facility follows IP protocols and staff were to reach out to the resident's medical provider within 72 hours after an antibiotic was initiated and a specimen culture resulted. Staff 2 stated there was a communication breakdown between Staff 6 and the nursing staff. Staff 2 stated if staff were not able to contact Staff 6 they should have communicated with Staff 5. Staff 2 stated Resident 24's antibiotic should have been stopped but was not.

F881 Antibiotic Stewardship: CFR(s): 483.80(a)(3) 483.80(a) Infection prevention and control program. The facility must establish an infection prevention and control program (IPCP) that must include, at a minimum, the following elements: 483.80(a)(3) An antibiotic stewardship program that includes antibiotic use protocols and a system to monitor antibiotic use. Resident identified: Resident #24 was identified for concerns related to antibiotic stewardship. Resident #24 had completed antibiotics, no further intervention necessary at this time. Others affected: Other residents on anti-infectants have the potential to be affected. A review of other residents on anti-infectants was completed and no other residents were identified for concerns. Education: DNS or designee will educate the IP and Licensed nurses regarding antibiotic stewardship, the inappropriate use of antibiotics and what to do if an anti-infective is started. Actions to Prevent Occurrence/Reoccurrence: IP or designee will audit up to 3 residents regarding antibiotic stewardship, to verify the correct need for anti-infectants. This will occur weekly x 4, monthly x 3 and reviewed in QAPI until substantial compliance is met.

Based on interview and record review it was determined the facility failed to ensure CNA staff had 12 hours of annual in-service training for 2 of 5 sampled CNAs (#s 17 and 18) reviewed for staffing. This placed residents at risk for a lack of quality care. Findings include: 1. Staff 17's (CNA) training and in-service logs revealed he received 6.75 of 12 required training hours. The 6.75 hours did not include dementia training. On 1/15/25 at 10:48 AM staff 17 acknowledged he did not get the 12 hours of training completed, including dementia training. On 1/15/25 at 10:45 AM and 11:04 AM Staff 2 (DNS) verified Staff 17 worked more than one year in the facility and Staff 3 (Assistant DNS) acknowledged Staff 17 did not have his 12 hours of training in the last one year. Staff 3 sated she and the resident care managers were to monitor the in-service training hours. 2. Staff 18's (CNA) training and in-service logs revealed she received 10.25 of 12 training hours in the last one year. On 1/15/25 at 10:45 AM and 11:04 AM Staff 2 (DNS) verified Staff 18 worked more than one year in the facility and Staff 3 (Assistant DNS) acknowledged Staff 18 did not complete her 12 hours of training in the last one year. Staff 3 sated she and the resident care managers were to monitor the in-service training hours. On 1/15/25 at 10:59 AM a call was placed to Staff 18. A return call was not received.

F947 Required In-Service Training for Nurse Aides: CFR(s): 483.95(g)(1)-(4) 483.95(g) Required in-service training for nurse aides. In-service training must483.95(g)(1) Be sufficient to ensure the continuing competence of nurse aides but must be no less than 12 hours per year. 483.95(g)(2) Include dementia management training and resident abuse prevention training. 483.95(g)(3) Address areas of weakness as determined in nurse aides' performance reviews and facility assessment at 483.71 and may address the special needs of residents as determined by the facility staff. 483.95(g)(4) For nurse aides providing services to individuals with cognitive impairments, also address the care of the cognitively impaired. Resident identified: Based on interview and record review it was determined the facility failed to ensure CNA staff had 12 hours of annual in-service training for 2 of 5 sampled CNAs (#s 17 and 18) reviewed for staffing. This placed residents at risk for a lack of quality care. Staff 17 & 18 were informed that they need to work an additional hour weekly to complete their required training hours. Staff #17 has completed Dementia training. No direct residents were affected. Others affected: Other residents have the potential to be affected. Other CNAs with greater than 1-year employment had their training hours reviewed; others identified will be informed that they need to work an additional hour weekly to complete their required training hours, including dementia training. Education: DNS or designee will educate CNAs on the requirements of 12-hour annual training requirements yearly and where this training can be obtained. DNS or designee will educate CNA's/CMA's on the requirement that, going forward, they will be scheduled to stay 1 hour past their scheduled time or come in 1 hour early, 1 time monthly to complete Relias training or attend a training meeting. Actions to Prevent Occurrence/Reoccurrence: DNS or designee will audit up to 2 employees that have been here over a year for work on completion of 12 hours training. This will occur weekly x 4, monthly x 3 and reviewed in QAPI until substantial compliance is met. CNA's/CMA's will be scheduled to stay 1 hour past their scheduled time or come in 1 hour early, 1 time monthly to complete Relias training or attend a training meeting. DNS or designee will audit up to 2 employees for work on completion of 12 hours training. This will occur weekly x 4, monthly x 3 and reviewed in QAPI until substantial compliance is met.

*************** OAR 411-086-0260 Pharmaceutical Services Refer to F554 *************** OAR 411-086-0150 Nursing Services: Restorative Care Refer to F688 *************** OAR 411-087-0230 Laundry Services OAR 411-086-0330 Infection Control and Universal Precautions Refer to F880 and F881 *************** OAR 411-086-0310 Employee Orientation and In-Service Training Refer to F947 ***************

Based on interview and record review it was determined the facility failed to ensure residents were free from misappropriation of their narcotic medications for 3 of 3 sampled residents (#s 103, 104 and 105) reviewed for drug diversion. This placed residents at risk for unmet medication care needs. Findings include: On 11/27/23, the Past Noncompliance was corrected when the facility completed a root cause analysis of the incident and determined three incidents of misappropriation of resident's narcotic medication were found. An interview on 3/28/24, with Staff 1 (Administrator) and Staff 2 (DNS) revealed the facility's plan of correction included the following: -Staff 7 (RCM/LPN) began Investigation immediately upon being informed of the missing medications and Staff 8 was put on administrative leave. -All staff with access to medication carts were drug screened. -All discarded medications were destroyed. -Access to medication carts was minimized during the investigation. -All narcotic books (ledgers) were audited. -No residents were negatively impacted by the missing medications. -Missing medications were reported to physician, State Agency, and Law Enforcement Agency on 11/14/23 and 11/27/23. -Staff 8 (LPN) was suspended pending the investigation and later terminated. -Staff education completed for all CMAs and LPNs on fully completing each section of the narcotic books and on the narcotic destruction process. Training included: Narcotic Books and Page Transfer In-service, Controlled Substance Log Book, Shift Audit Record, Example Documentation, Pharmacy: Pulling Controlled Medications from the Cubex Machine. -Any narcotic discrepancies are to be reported immediately to nurse management. -Carts checked at least weekly for discontinued narcotics. -DNS or designee to audit all med carts weekly for narcotic destruction needs. -DNS or designee will audit up to three narcotic books weekly for accuracy for four weeks, then monthly for three months, until substantial compliance was met. On 4/1/24 at 3:42 PM Staff 1 and Staff 2 were notified of past non-compliance. 1. Resident 103 was admitted to the facility in 7/2021, with diagnoses including palliative care (end of life) and chronic pain. An Incident Report dated 11/14/23 indicated Staff 3 (CMA) reported to Staff 4 (RCM/LPN) her concern of missing narcotics during her narcotics count. Staff 4 reviewed the medication destruction logs and found the missing medication card of oxycodone (a narcotic pain medication) had been signed to another page in the facility's Narcotic Book with a different medication and resident name on the card. A search was conducted but staff were unable to find the missing medication card. A review of the facility's Narcotic Log Book indicated a page was initiated on 9/23/23 for Resident 103's narcotic pain medication (oxycodone). Resident 103 received her/his medication twice on 9/29/23 and once on 9/30/23. The bottom of the page indicated the balance of the medications were transferred to Unit I, Book 80, page 125, with a balance of 27 tablets. The new page was backed dated 9/24/23. The balance transfer date on the page was prior to the dates any medication was administered. The signature on the page was identified by the facility as a forgery. A facility investigation document dated 11/14/23 by Staff 2 (DNS), indicated the day shift CMA remembered counting a page (in the narcotic book) for a recently deceased resident but the corresponding card of narcotics was not in the medication cart. The card was unable to be located by staff. The destruction logs were checked by the RCM and she found the page of oxycodone had been signed as if transferred to another page in the narcotic book but that page had a different medication and resident's name on it. On 11/12/23, two additional cards of oxycodone were identified to be missing from another cart. An investigation for narcotic diversion was started. Law enforcement and the state agency were notified. On 3/28/24 at 2:15 PM, Staff 1 (Administrator) acknowledged the misappropriation of medications had occurred. 2. Resident 104 was admitted to the facility in 9/2023, with diagnoses including fractured leg and chronic pain. An Incident Report dated 11/14/23, indicated Staff 5 (CMA) notified a RCM she felt there were missing narcotics from her medication cart. Staff 5 went page by page through the narcotic book and identified missing medication. One missing card of oxycodone was found previously for another resident and two missing cards of oxycodone were found to be missing for Resident 104. A review of the facility's Narcotic Log Book indicated pages were initiated on 10/5/23 and 10/14/23 for Resident 104's PRN narcotic pain medication (oxycodone). Resident 104 received her/his last medication from the 10/5/23 card on 11/1/23 and from the 10/14/23 card on 11/3/23. The bottom of the page indicated the balance of the medications were transferred to other books and pages which were found to already have entries for other residents. The balance transfer dates on the pages were illegible. The signature on the page was identified by the facility as a forgery. The facility investigation dated 11/14/23, indicated the resident received her/his last dose of the medication on 11/3/23 when she/he had out patient surgery. The RCM found two pages of the narcotic book had been signed as if the medications were transferred to another page but those pages had different medications and residents on them. The two cards in question were not accounted for anywhere in the books or in the facility. The missing medications identified were noted to be discontinued medications. An audit of the narcotic books in use showed no further concerns. Law enforcement and the state agency were notified. On 3/28/24 at 2:15 PM, Staff 1 (Administrator) confirmed the misappropriation of medications had occurred. 3. Resident 105 was admitted to the facility in 5/2019 with diagnoses including traumatic brain injury and neuralgia (shock-like pain that follows the path of a nerve). A Facility reported incident dated 11/27/23, indicated a CMA reported a narcotic was signed out of the narcotic book after a medication count was completed and after the keys were handed off. The signature in the book appeared to be forged. No adverse effects were noted as a result of the potential misappropriation. The facility determined a dose of Resident 105's oxycodone was signed out of the narcotic book at 6:20 PM on 11/27/23 and was not documented on the eMAR, and the resident did not receive the dose of the medication at 6:20 PM. Staff were unable to find the missing dose of medication and misappropriation of property was not ruled out. Facility staff noted the medication was similar, and the signature on the narcotic book page resembled the signatures identified in their previous drug diversion investigation opened on 11/14/23. On 3/28/24 at 2:15 PM, Staff 1 (Administrator) acknowledged the misappropriation of medication had occurred. Staff 1 also stated Staff 8 was the only one with keys to the cart during the timeframe the narcotic went missing.

Based on interview and record review it was determined the facility failed to ensure Staff 6 (LPN) adhered to professional standards for 1 of 7 sampled residents (#101) reviewed for significant medication error. As a result, Resident 101 experienced a decline in condition and required hospitalization for a drug overdose. Findings include: On 8/30/23 the Past Noncompliance was corrected when the facility completed a root cause analysis of the incident and determined Staff 6 failed to adhere to professional standards of practice for medication administration. An interview on 3/28/24, with Staff 1 (Administrator) and Staff 2 (DNS) revealed the facility's plan of correction included the following: -Staff education completed for all CMAs and LPNs on: Administering Medications Policy, 7 Rights of Medication Administration, 5 Ways to Identify Residents and medication pass audit. -DNS completed education with the responsible nurse. -DNS or designee will conduct random audits of CMAs or LNs weekly for completing the seven rights of medication administration and how to identify residents for four weeks, then at least monthly for three months. OAR 8510450050 "Scope of Practice Standards for Licensed Practical Nurses" indicated the following: (A) Implementing treatments and therapy, appropriate to the context of care, including, but not limited to, medication administration, nursing activities, nursing, medical and interdisciplinary orders; health teaching and health counseling. (c) Be knowledgeable of the professional nursing practice standards applicable to LPN practice and adhere to those standards. OAR 8510450070 Conduct Derogatory to the Standards of Nursing (4)Conduct related to communication: (a)Failure to accurately document nursing interventions and nursing practice implementation. (b)Failure to document nursing interventions and nursing practice implementation in a timely, accurate, thorough, and clear manner. This includes failing to document a late entry within a reasonable time period. (c)Entering inaccurate, incomplete, falsified, or altered documentation into a health record or agency records. This includes but is not limited to: Failing to communicate information regarding the client's status to other individuals who are authorized to receive information and have a need to know. (8)Conduct related to other federal or state statute or rule violations: (q) Failing to dispense or administer medications in a manner consistent with state and federal law. Resident 101 was re-admitted to the facility in 8/2023 with diagnoses including recent placement of a cardiac pacemaker (implanted medical device that generates electrical pulses to chambers of the heart), respiratory failure and end stage kidney disease with dialysis (clinical purification of blood). A Facility Reported Incident indicated on the evening of 8/16/23, Resident 101 received ten medications prescribed for Resident 106. Resident 101 was administered the following medications: -Advair (a steroid medication), -Clozaril (an antipsychotic medication), -Olanzapine (an antipsychotic medication), -Metformin (an anti-diabetic medication), -D-Mannose (a UTI prevention medication), -Flomax (an alpha blocker medication), -Combivent (a beta 2-adrenergic agonist medication), -Tylenol (an analgesic), -Vitamin C and, -Systane eyedrops. The report indicated the medications was given by Staff 6 (LPN) just after 7:00 PM. The report indicated Staff 6 realized he had administered the wrong medications to Resident 101 and the resident had a decrease in her/his level of consciousness. The physician was notified and the resident was sent out to the hospital on 8/17/24 at 1:09 AM. A Hospital History and Physical dated 8/17/23, indicated on arrival the resident had an altered mental status related to an unintentional drug overdose. The plan was to address the acute encephalopathy (alteration of mental status due to systemic factors) due to the drug overdose. While at the nursing facility the resident was administered the following medications: metformin 2,000 mgs (an antidiabetic medication), clozapine 175 mgs (an antipsychotic medication), Olanzapine 5 mgs (an antipsychotic medication) and seven other medications prescribed to another resident. The clinical impression included metformin and an antipsychotic overdose. On 3/29/24 at 8:15 AM, Staff 6 stated he gave Resident 101 ten medications prescribed for Resident 106. Staff 6 stated while giving Resident 101 the medications, she/he stated this "was a lot of medications." Staff 6 stated he did not follow up on Resident 101's statement. Staff 6 stated it was a "lapse in his practice" for not verifying the correct resident before administering the medications. Staff 6 stated he realized later he had made the mistake. Staff 6 stated he also went back and gave Resident 101 her/his prescribed medications after being aware of his initial medication error. The resident received mirtazapine (an antidepressant medication), Eliquis (a blood thinner medication), vitamin D and artificial tears eye drops. Medication documentation indicated the resident received those medications at 8:30 PM which was after the 7:00 PM medication error and she/he was also administered nitroglycerin (heart medication) at 10:39 PM. Staff 6 stated, "I should have checked with someone before giving her/him additional medications on top of the incorrect medications. I just used my nursing judgement." On 4/1/24 at 1:40 PM, Staff 1 (Administrator) and Staff 2 (DNS) confirmed Staff 6 made a significant medication error, which resulted in Resident 101 being hospitalized. Staff 1 acknowledged Staff 6 did not follow protocol for the safe administration of medications and failed to contact the physician prior to administering additional medications to Resident 101. Staff 1 also confirmed Staff 6 failed to provide appropriate documentation in the medical record for the other resident who's medications were administered to Resident 101. Refer to F760

Based on interview and record review it was determined the facility failed to ensure the resident was free from a significant medication error for 1 of 3 sampled residents (#101) reviewed for medications. As a result, Resident 101 was hospitalized for a drug overdose. Findings include: On 8/30/23 the Past Noncompliance was corrected when the facility completed a root cause analysis of the incident and determined significant medication errors were found. An interview on 3/28/24, with Staff 1 (Administrator) and Staff 2 (DNS) revealed the facility's plan of correction included the following: -Staff education completed for all CMAs and LPNs on "Administering Medications Policy, 7 Rights of Medication Administration, 5 Ways to Identify Residents and medication pass audit." -DNS completed Education with the responsible nurse. -DNS or designee will conduct random audits of CMAs or LNs weekly for completing seven rights of medication administration and how to identify residents for four weeks, then at least monthly for three months. Resident 101 was re-admitted to the facility in 8/2023, with diagnoses including recent placement of a cardiac pacemaker (implanted medical device that generates electrical pulses to chambers of the heart), respiratory failure, and end stage kidney disease with dialysis (clinical purification of blood). A Facility Reported Incident indicated on the evening of 8/16/23, Resident 101 received ten medications prescribed for Resident 106. Resident 101 was administered the following medications: -Advair (a steroid medication), -Clozaril (an antipsychotic medication), -Olanzapine (an antipsychotic medication), -Metformin (an anti-diabetic medication), -D-Mannose (a UTI prevention medication), -Flomax (an alpha blocker medication), -Combivent (a beta 2-adrenergic agonist medication), -Tylenol (an analgesic medication), -Vitamin C and Systane eyedrops. The report indicated the medications were given by Staff 6 (LPN) just after 7:00 PM. The report indicated Staff 6 realized he had administered the wrong medications to Resident 101 and the resident had a decrease in her/his level of consciousness. The physician was notified and the resident was sent out to the hospital on 8/17/24 at 1:09 AM. A Facility Discharge Summary dated 8/17/23, indicated the resident was transferred to the hospital after she/he was given medications belonging to another resident at the bedtime medication pass on 8/16/24. The diagnosis was accidental overdose. The resident's condition on discharge was noted as poor. A Hospital Emergency Department Triage Note dated 8/17/23 at 1:18 AM, indicated Resident 101 received her/his own prescribed medications as well as ten medications from another resident at the facility. The facility monitored and became concerned when the resident became A&O x 0 (alert and oriented times zero or the lowest level of consciousness) when she/he was normally A&O x 4 (alert and oriented to person, place, time, and event). A Hospital History and Physical dated 8/17/23, indicated on arrival the resident had an altered mental status related to an unintentional drug overdose. The plan was to address the acute encephalopathy (alteration of mental status due to systemic factors) due to the drug overdose. While at the nursing facility the resident was administered the following medications: metformin 2,000 mgs (an antidiabetic medication), clozapine 175 mgs (an antipsychotic medication), Olanzapine 5 mgs (an antipsychotic medication) and seven other medications prescribed to another resident. The clinical impression included metformin and an antipsychotic overdose. On 8/17/23 the resident also became severely hypotensive (low blood pressure), lost consciousness and became unresponsive. On 8/18/23 the resident had severe hypotension (shock), hypokalemia (low potassium critical for proper functioning of cells, particularly heart muscle cells), and lethargy. The resident was transferred to the ICU (Intensive Care Unit). On 3/28/24, Staff 1 (Administrator) provided the facility's Accident Incident Manual - Medication Error Check List which indicated Staff 6 failed to: -Ask the resident to state their name. -Use the picture identifier, the name plate on the resident's door or any other acceptable identifier prior to administering the medications to Resident 101. On 3/29/24 at 8:15 AM, Staff 6 (LPN) stated he gave Resident 101 ten medications prescribed for Resident 106 shortly after 7:00 PM. Staff 6 stated while giving Resident 101 she/he stated this "was a lot of medications." Staff 6 stated he did not follow up on the remark. Staff 6 stated it was a "lapse in his practice" for not verifying the correct resident before administering the medications. Staff 6 stated he also went back and gave Resident 101 her/his prescribed medications after being aware of his initial medication error. The resident received mirtazapine (an antidepressant medication), Eliquis (a blood thinner medication), vitamin D and artificial tears eye drops. Medication documentation indicated the resident received those medications at 8:30 PM which was after the 7:00 PM medication error and she/he was also administered nitroglycerin (heart medication) at 10:39 PM. Staff 6 stated, "I should have checked with someone before giving her/him additional medications on top of the incorrect medications. I just used my nursing judgement." On 4/1/24 at 1:40 PM, Staff 1 (Administrator) and Staff 2 (DNS) confirmed Staff 6 made a significant medication error which resulted in Resident 101 being hospitalized. Staff 1 acknowledged Staff 6 did not follow protocol for the safe administration of medications and failed to contact the physician prior to administering additional medications to Resident 101. Staff 1 also confirmed Staff 6 failed to provide appropriate documentation in the medical record for the other resident whose medications were administered to Resident 101.

**************************** OAR 411-085-0360 - Abuse Refer to F602 ***************************** OAR 411-086-0110 - Nursing Services: Resident Care Refer to F658, F760 *****************************

Based on observation, interview and record review it was determined the facility failed to ensure residents were assessed to self-administer medications for 1 of 2 sampled residents (#54) reviewed for nutrition. This placed residents at risk for unsafe medication administration. Findings include: Resident 54 was admitted to the facility in 2023 with diagnoses including seizures. An 8/11/23 Admission MDS and associated CAAs revealed Resident 54 was cognitively impaired and required assistance of one staff to eat meals. On 8/22/23 at 2:05 PM Resident 54 was observed in bed with her/his eyes open. A clear plastic medicine cup containing a pink, large flat tablet was observed on the bedside table and was within reach of the resident. On 8/22/23 at 2:09 PM the surveyor showed Staff 3 (LPN Resident Care Manager) the tablet on Resident 54's bedside table and Staff 3 stated the resident was not assessed to self-administer medications and medications were not to be left at the bedside.

This Plan of Correction is the center's credible allegation of compliance. Preparation and/or execution of this plan of correction does not constitute admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. This provider respectfully requests that the 2567 Plan of Correction be considered the Letter of Credible Allegation and requests a post survey review on or after September 30th, 2023. F554 1. Resident 54 was assessed for clinical appropriateness of self-administration of medication. Resident 54 has no negative effects from medication left in reach. Medication was removed prior to resident self-administering. 2. Other residents have the potential to be affected by this deficiency. All residents in facility as of 9/19/23 assessed for medications at bedside and self-administration of medications. 3. Systemic change to meet compliance. a. DNS or Designee will educate CMAs and LNs that a Self-Administration of Medications Evaluation must be completed for any resident who qualifies for self-administration and an order obtained from the provider. b. DNS or Designee will educate CMAs and LNs that medications are not to be left at bedside unless an order is in place for it. 4. Systemic Maintenance. a. DNS, Administrator, or designee will audit up to 5 residents for medication at bedside and appropriateness of self-administration of medication compliance weekly x4, then monthly x3. Results will be submitted to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facility's compliance with the regulation and practice.

Based on interview and record review it was determined the facility failed to ensure care plans were revised for 1 of 2 sampled residents (#54) reviewed for nutrition. This placed residents at risk for unmet needs. Findings include: Resident 54 was admitted to the facility in 2023 with diagnoses including seizures. An 8/11/23 Admission MDS and associated CAAs revealed Resident 54 was cognitively impaired and required assistance of one staff to eat meals and had difficulty swallowing. A Care Plan initiated 8/8/23 revealed the resident had impaired swallowing with risk for aspiration (food or fluid enters the airway during swallowing) and required one to one supervision with meals. On 8/22/23 at 2:05 PM Resident 54 was observed in bed with her/his eyes open, a water pitcher was on the bed-side table and the pitcher was within reach of the resident. Staff was not in the room with the resident. A sign was observed above the resident's bed titled "Aspiration Precautions." The amount of supervision with meals was marked "1:1" supervision. On 8/22/23 at 2:09 PM Staff 3 (LPN Resident Care Manager) stated the resident was no longer at risk for aspiration and the one to one supervision was due to her/his inability to physically feed her/himself and the care plan was not up-to-date. On 8/22/23 at 2:33 PM Staff 15 (Therapy Directory) stated speech therapy worked with Resident 54 and Staff 15 verified there were no current aspiration concerns, but the resident required one to one supervision to ensure she/he was able to bring food to her/his mouth.

F657 1. Resident 54 was assessed for not updating aspiration risk care plan. Resident 54 had water pitcher within reach and aspiration precautions in room stated 1:1 supervision. No negative effects were noted prior to discharge. Resident 54 discharged on 8/31/23. 2. Other residents have the potential to be affected by this deficiency. All residents in facility as of 9/18/23 with altered texture diets audited for water allowance in reach and aspiration risk and care plan updates. No other residents were identified. 3. Systemic change to meet compliance. a. DNS or Designee will educate nursing staff on aspiration precautions. b. DNS or Designee will educate LNs, RCMs. SLPs on Procedures for Aspiration Precaution Changes. 4. Systemic Maintenance. a. DNS, Administrator, or designee will audit up to 5 residents receiving speech therapy for changes in aspiration precautions, water allowances, and care plan update compliance weekly x4, then monthly x3. Results will be submitted to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facility's compliance with the regulation and practice.

Based on observation, interview and record review it was determined the facility failed to provide a meaningful activity program for 3 of 4 sampled residents (#s 40, 48 and 54) reviewed for activities. This place residents at risk for lack of social interaction and isolation. Findings include: 1. Resident 40 was admitted to the facility in 2020 with diagnoses including dementia. A 7/15/23 Annual Preference for Routine and Activities form revealed Resident 40 was able to answer the questions. The resident indicated it was very important to her/him to do her/his favorite activities which included listening to music. The resident indicated it was somewhat important to be around pets and groups of people. A 7/17/23 Annual MDS and associated CAAs indicated the resident had impaired cognition, was able to make her/his needs known and required time to respond. A Care Plan revised on 7/25/23 revealed the resident liked to watch the Lone Ranger, listen to country and soft music and liked some sensory activities (blocks). Staff were to invite the resident to activities of interest, provide a calendar and in-room materials as indicated (the type of materials was not specified). A 7/26/23 through 8/23/23 Self Directed Activity log, included listening to music and being around pets. There were no activities documented in the log. A 7/26/23 through 8/23/23 Group Activity log revealed the resident was not offered to attend any activities. A 7/26/23 through 8/23/23 One to One Activity log revealed the resident had two interactions. On 8/23/23 At 3:07 PM Staff 16 (CNA) stated Resident 40 did not participate in activities. The resident did not like the sensory blocks and did not like to be with others. On 8/23/23 at 3:24 PM Staff 14 (Activity Director) stated a calendar was provided to all residents and they checked with residents to see if they wanted to attend activities. CNA staff were also to check with residents see if they wanted to attend an activity. The activity staff tried to provide one to one activities for residents with dementia. Staff 14 stated they had pet visits at least five days a week. Staff 14 acknowledged there were not very many documented activities provided as offered for Resident 40. On 8/24/23 at 9:23 AM Staff 18 (CNA) stated Resident 40 usually just slept in her/his room. At times staff offered to take the resident to activities and/or provided the resident a magazine to look at. The resident usually watched television. 2. Resident 54 readmitted to the facility in 8/2023 with diagnoses including seizures. A Care Plan initiated 6/2023 revealed the resident liked to watch game shows, play bingo, be outside, and spend time with family and pets. Staff were to invite the resident to activities of the resident's preference. An 8/6/23 Preferences for Routine and Activities form revealed the resident was able to answer the questions and it was very important for the resident to listen to music, be around pets, go outside, participate in religious activities and do her/his favorite activities. An 8/11/23 Admission MDS and CAAs revealed the resident had a cognitive decline, was alert, able to make needs known, and direct her/his care. The resident was dependent on staff for transfers out of bed. Activity documentation from 8/2/23 through 8/23/23 revealed the resident had three one to one visits and was offered to attend one group activity. There was no indication the resident was offered pet therapy. Observations revealed on 8/21/23 at 1:05 PM Resident 54 was in bed with her/his eyes shut. The television was off and there was no music playing in the background. On 8/21/23 at 2:45 PM Resident 54 stated she/he liked to play board games. On 8/23/23 at 3:34 PM Staff 14 (Activity Director) stated a calendar was provided to all residents and they checked with residents to see if they wanted to attend activities. CNA staff were also to check with residents see if they wanted to attend an activity. The activity staff tried to provide one to one activities for residents with dementia. Staff 14 stated they had pet visits at least five days a week. Staff 14 stated Resident 54 was provided in-room bingo and should have a bingo card on a clipboard in her/his room. The facility just had a pet visit and the resident should have been visited. Staff 14 acknowledged there were not many documented activities provided as offered for Resident 54. On 8/23/23 at 4:13 PM with Staff 16 (CNA), a BINGO form on a clip board was not observed in Resident 54's room. , 3. Resident 48 was admitted to the facility in 2021 with diagnoses including dementia and lung cancer. A 9/7/22 revised care plan indicated to invite Resident 48 to activities of interest, and she/he liked the outdoors and to watch news and western shows. The 5/30/23 Annual MDS indicated Resident 48's cognition was moderately impaired, she/he had no physical limitations to her/his lower extremities and was not transferred out of her/his bed during the review period. The 7/22/23 through 8/21/23 Task Activity: One on One indicated on 7/31/23 Resident 48 received passive interaction. No additional activities were documented during the period. On 8/21/23 at 5:10 PM Resident 48 was observed in bed and stated she/he knew it took effort to get her/him out of bed but wanted support to get up depending on the activity. On 8/22/23 at 11:39 AM Staff 12 (CNA) stated Staff 10 (Activity Assistant) at times went into Resident 48's room and did not stay long. On 8/23/23 at 10:43 AM Staff 10 stated she relied on CNA staff to motivate Resident 48 to get out of bed and the resident often refused or slept. Staff 10 stated she visited Resident 48 monthly when she dropped off the monthly activity calendar and acknowledged more frequent interactions with Resident 48 would be beneficial. On 8/23/23 at 11:14 AM Staff 14 (Activity Director) stated residents with dementia needed daily interaction and acknowledged once a month activity for Resident 48 and was not sufficient.

F679 Activities Meet Interest/Needs Each Resident 1. It was determined that the facility failed to provide a meaningful activity program for three out of four (#40, 48, 54) residents interviewed. a. Resident 40 indicated that being around pets was important to them. Resident 40 was determined, after facility staff interviews, that the facility dog had made frequent visits almost 5 days a week as he prefers. Resident preferences are active in the care plan. b. Resident 48 determined to have cognition moderately impaired. It was determined that the resident was only documented to receive passive interaction with no additional activities that were documented. Resident 48 was determined to be encouraged to get out of bed to participate in activities, but often refused to do so. Resident preferences to be added to care plan. c. Resident 54 was determined to have little documentation done on activities being offered in their room. It was determined that activities were being done and offered, just not documented appropriately. Resident discharged. From the facility on 8/31/23. 2. Other residents identified as having the potential to be affected. Other residents in the facility were assessed on 9/26/2023 for meaningful activities being offered to them. 3. Systemic Change to Meet Compliance a. Administrator, Director of Nursing, or Designee will educate activities director and activities assistant on proper activities to be provided to residents to match their preferences and care plan. b. Administrator, Director of Nursing, or Designee will provide education regarding proper documentation and follow through for resident refusing to participate. c. Administrator, Director of Nursing, or Designee will educate activities director and activities assistant on proper documentation regarding one to one activities in resident rooms. 4. Systemic Maintenance a. Activities Director or designee will audit 3 random resident charts weekly for 6 months to see if documentation matches activities provided to resident. b. Results will be reported to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facility’s compliance with the regulation and practice.

Based on observation, interview and record review it was determined the facility failed to accurately assess pressure ulcers for 1 of 3 sampled residents (#10) reviewed for pressure ulcers. This placed residents at risk for inaccurate treatment. Findings include: Resident 10 was admitted to the facility in 2023 with diagnoses including malnutrition. A 1/12/23 care plan indicated Resident 10 had potential/actual impairment to skin integrity. On 6/22/23 the care plan indicated Resident 10 had new MASD (moisture associated skin damage) to her/his coccyx (tail bone) and sacrum (near the lower back and spine). The 7/24/23 through 8/22/23 Skin and Wound Evaluation Reports, including photos, indicated Resident 10 had MASD and IAD (incontinence associated dermatitis) on her/his sacrum with 80 percent slough (yellow/white material in the wound bed). Based on reviewed photos, the assessments inaccurately described the wounds. On 8/24/23 at 9:59 AM Staff 13 (LPN) was observed to perform a dressing change. The coccyx/sacral area had three open areas with slough in all three. The wounds were observed to be unstageable pressure ulcers (full thickness skin loss in which the base of the ulcer is obscured by slough). On 8/24/23 at 10:41 AM Staff 3 (LPN Resident Care Manager) acknowledged the wounds should have been assessed as unstageable pressure ulcers and the assessments were not accurate.

F686 1. Resident 10 was assessed for inaccurate assessment of pressure ulcers. Wound was staged as an MASD in June and on 8/22 observed to be unstageable. Wound was reassessed during survey and assessment and treatment order was corrected. No negative effects were noted. 2. Other residents have the potential to be affected by this deficiency. All residents with wounds as of 9/18/23 were assessed for accuracy of wound staging. No other residents were identified. 3. Systemic change to meet compliance. a. DNS or Designee will educate LN's on accurately describing wounds. b. DNS or Designee will educate wound LN on accurately staging wound assessments. 4. Systemic Maintenance. a. DNS, Administrator, or designee will audit up to 5 residents receiving wound therapy for accuracy of wound staging weekly x4, then monthly x3. Results will be submitted to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facility's compliance with the regulation and practice.

Based on interview and record review it was determined the facility failed to provide adequate dementia behavior identification and monitoring for 2 of 3 sampled residents (#s 2 and 31) reviewed for dementia care. Findings include: 1. Resident 2 was admitted to the facility in 2020 with diagnoses including dementia with agitation and anxiety disorder. A 12/13/22 Significant Change MDS and Behavioral Symptoms CAA revealed Resident 2 had behaviors of rejecting care from staff, behaviors appeared to be related to confusion and disorientation and staff were to approach the resident in a calm quiet manner. Staff were to reapproach if care by was refused. The 5/1/23 through 8/22/23 TARs revealed no behaviors for Resident 2 were observed. A 6/5/23 revised care plan indicated Resident 2 received anti-psychotic medication related to her/his dementia, staff were to report side effects of medications to nursing including depression, refusal to eat, social isolation, difficulty swallowing, muscle cramps, fatigue and behaviors not usual to Resident 2. No specific behaviors related to Resident 2 were identified. A 6/13/23 BIMS Evaluation indicated Resident 2 was severely cognitively impaired. The 6/14/23 Psychotropic Medication Review revealed Resident 2 yelled out and raised her/his voice to other residents, had verbal outbursts, cursed loudly and was socially inappropriate during the last month. No combative behaviors were identified. On 8/23/23 at 12:03 PM Staff 6 (RA) stated on 8/23/23 Resident 2 grabbed Staff 6's shirt while she provided care to her/him and did not let go. Staff 6 stated she reported the incident to Staff 24 (LPN). Staff 6 stated Resident 2 was frustrated because of her/his newer inability to verbally communicate and her/his normal behavior included combativeness with staff. On 8/23/23 at 3:10 PM and 8/24/23 at 12:21 PM Staff 17 (LPN) stated CNAs were to chart Resident 2's behaviors if they were encountered, not all CNAs knew how to chart in the system and Staff 17 would only chart behaviors for Resident 2 if they were new. On 8/23/23 at 3:25 PM Staff 24 stated she was not aware of any incident when Resident 2 grabbed Staff 6's shirt. Staff 24 stated Resident 2's behaviors were consistent so none were documented and Resident 2's listed behaviors did not include refusal of care which was her/his most consistent behavior. On 8/25/23 at 10:02 AM Staff 11 (CNA) stated Resident 2's combativeness with staff fluctuated from day to day and recently Staff 11 called a nurse to assist when Resident 2 grabbed Staff 11's hair and did not let go. Staff 11 stated she was not aware of what behaviors for Resident 2 were to be monitored and it would be helpful to have that information on Resident 2's care plan. On 8/25/23 at 10:51 AM Staff 3 (LPN-Resident Care Manager) stated she was unable to provide any documented behaviors for Resident 2 during the previous quarter prior to her/his 6/14/23 Psychotropic Medication Review. Staff 3 stated she witnessed Resident 2's behaviors which included refusal of medications when she/he grabbed a nurse's arm and was aware in-person education for charting behaviors by nursing staff was lacking. Staff 3 acknowledged Resident 2's combative behavior on 8/23/23 should have been documented, Resident 2's behavior monitor and care plan for dementia needed to be updated and nursing did not monitor Resident 2's behaviors as needed. , 2. Resident 31 was admitted to the facility in 2021 with diagnoses including dementia and anxiety. The 12/30/22 Annual MDS and related CAAs indicated Resident 31 had memory deficits related to dementia. The resident showed signs and symptoms of cognitive impairment, staff were to anticipate the resident's needs, explain care before providing it, and offer reality orientation as needed. The Psychotropic Drug Use CAA indicated the resident was at risk for side effects, sedation, dry mouth, constipation and agitation. Care plan interventions and behavior tracking were in place. The revised care plan dated 6/5/23 indicated: problematic way the resident may attention seek: -Throwing bed control at staff -Throwing TV remote at staff -Attempts at physical abuse towards staff -Verbal abuse towards staff -Witnessed controlled into seated position on the floor, then lays down and says she/he fell. Interventions included: -Behavior monitoring -Reinforce positive statements -Speak in a clear direct manner -Resident 31 was prescribed Seroquel (antipsychotic) related to dementia with behaviors. The 12/22/21 Kardex (a care plan utilized by CNA staff) Behavior/Mood indicated staff were to explain why care is needed prior to beginning cares, give positive attention and if the resident resists ADLs or care, leave the resident safe and return a few minutes later. The 8/2023 Behavior Monitoring record indicated behaviors were: -Physical aggression towards staff -Verbal aggression towards staff. Interventions for the behaviors included: -Assess for pain, -Redirect -Return to room -Leave safe in room and return -One on One -Offer toileting -Offer snack/coffee -PRN medications The Kardex did not reveal the behaviors or interventions which were on the care plan and behavior monitoring. The 8/1/23 through 8/24/23 Tasks did not include documentation of the resident's behaviors or interventions. On 8/25/23 at 9:43 AM Staff 26 (CMA) stated the Kardex did not address Resident 31's behaviors. Staff 26 stated she saw the resident yell, tried to hit other residents with her/his fists. Staff 26 stated the specific behaviors and interventions should be on the Kardex. Staff 26 also verified there was no documentation for behaviors in the task section for the CNAs. On 8/25/23 at 10:52 AM Staff 11 (CNA) stated she witnessed the resident's behaviors of yelling and balling up her/his fist. Staff 11 stated the Kardex mentioned only a few interventions which were not helpful. Staff 11 stated she was not aware of triggers or more behaviors besides yelling and balling up fists. On 8/25/23 at 10:48 AM Staff 3 (LPN Resident Care Manager) stated Resident 31's care plan had generic interventions for behaviors. Staff 3 acknowledged behavior monitoring was not accurate or consistent and interventions to mitigate dementia related behaviors were not implemented.

F744 Treatment/Service for Dementia 1. Residents 2 and 31 were determined to have inadequate dementia behavior identifications and monitoring when reviewing records. Behavior care plans were updated to reflect resident specific behaviors and interventions. No negative effects were noted. 2. Other residents have the potential to be affected by this deficiency. Residents with a diagnosis of dementia with behaviors were reviewed for resident specific behaviors and interventions in resident record. Residents identified will have care plans updated. 3. Systemic Change to Meet Compliance a. Social Service Director or designee will not use generic interventions for behaviors. Behavior monitoring and interventions will be done per resident’s individual behaviors and actions. b. Administrator or designee will educate social services on resident centered behavior care planning, monitoring and interventions. c. Social Service Director or designee will educate and in-service staff on reporting and documenting behaviors as well as reading and understanding the Kardex properly. 4. Systemic Maintenance a. Social Service Director or designee will audit up to 5 behavior Kardex's weekly x4, then monthly x3. Results will be submitted to QAPI until substantial compliance is met. b. Administrator or designee will audit yp to 5 dementia behavior care plans for resident centered behaviors, monitoring, and interventions weekly x4, them monthly x3. Results will be submitted to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facility’s compliance with the regulation and practice.

Based on observation, interview and record review it was determined the facility failed to ensure a GDR (Gradual Dose Reduction) was completed for 1 of 5 sampled residents (#40) reviewed for medications. This placed residents at risk for adverse medication reactions. Findings include: Resident 40 was admitted to the facility in 2020 with diagnoses including dementia. A Care Plan initiated 8/6/20 revealed Resident 40 was administered Seroquel (antipsychotic medication) for dementia with behaviors. If frustrated, staff were to provide the resident with breaks, paraphrase, make eye contact and monitor the resident's body language. Behavior logs for 2022 revealed the following: -1/2022 no behaviors -2/2022 five days of behaviors (combative, agitated or refused care) -3/2022 one day with behaviors (agitated/combative) -4/2022 two days with behaviors (refused care, agitated or aggressive) -5/2022 no behaviors -6/2022 one day with behaviors (agitation, refused care and verbal aggression) -7/2022 one day with behaviors (refusal of care and agitation) -8/2022 eight days with behaviors (agitation, refusal of care, verbal aggression and combative) -9/2022 13 days with behaviors (combative) -10/2022, 11/2022 & 12/2022 no behaviors A total of 31 days with behaviors in one year. Progress Notes from 2/1/23 through 8/23/23 revealed no behaviors. A 1/20/23 Note To Attending Physician/Physician revealed the pharmacist recommended a GDR for Resident 40's Seroquel unless clinically contraindicated. The form included a note from the pharmacist which included the resident showed signs of agitation and struck a CNA within the last six months. The form did not specify the number of times the resident was agitated. The physician did not approve the GDR and the rationale was "not indicated due to continued behaviors." Documentation Survey Reports (CNA documentation) from 1/2023 through 8/24/23 revealed -one day with behaviors in 2/2023. -two days with behaviors in 5/2023. A 7/27/23 Annual MDS and CAAs revealed Resident 40 had dementia with severe agitation. The resident became angry with staff and refused care. At times the resident was able to be redirected. The resident was on an antipsychotic medication due to behaviors. On 8/23/23 at 3:07 PM Staff 16 (CNA) stated she worked with Resident 40 for approximated two years and the resident used to be very aggressive but was now much better. If staff approached the resident in a slow calm manner the resident was easy to work with and was cooperative. If the resident started to resist care, staff were to pause and wait for the resident to be calm. On 8/23/23 at 3:16 PM Staff 17 (LPN) stated she worked with Resident 40 for approximately two years and the resident did not exhibit her/his behaviors as often as she/he used to. The resident's behavior was usually refusal of cares. On 8/24/23 at 9:23 AM Staff 18 (CNA) stated she worked with Resident 40 for approximately one year. The resident had behaviors about 30 percent of the time. The behavior was resisting care. Occasionally the resident hit staff but if staff slowly approached the resident and explained care prior to providing care, the resident was cooperative. Staff 18 stated the resident slept a lot. Observations on 8/23/23 revealed Resident 40 in bed attempting to eat, and alert and engaged when spoken to. On 8/24/23 at 10:00 AM Staff 3 (LPN Resident Care Manager) stated Resident 40 was administered the same dose of Seroquel since 7/2021 and there was no GDR. The resident's antidepressant was stopped in 7/2022. Staff 3 acknowledged the documentation in the last year did not demonstrate a significant number of behaviors. The CNAs were to document in the ADL record and nurses were to document in the Progress Notes. Staff 3 acknowledged the resident's record did not demonstrate a number of behaviors to justify no GDR attempt. Staff 3 indicated she could not be sure if the actual number of behaviors was captured in documentation.

F758 1. Resident 40 was assessed for not ensuring a GDR of antipsychotic was completed. Behavior documentation was found to not be reflective of resident's behaviors. POC Behavior monitoring documentation tasks updated to every shift and a review of behaviors since 8/25 was completed with provider. A GDR will be attempted based on provider's review. No negative effects were noted. 2. Other residents have the potential to be affected by this deficiency. All residents on antipsychotics as of 9/18/23 were assessed for GDR. No other residents were identified. 3. Systemic change to meet compliance. a. DNS or Designee will educate nursing staff on required behavior documentation. b. POC Behavior monitoring documentation scheduled every shift for residents. c. DNS or Designee will educate LNs on required information for GDR of antipsychotics. 4. Systemic Maintenance. a. DNS, Administrator, or designee will audit up to 5 residents receiving antipsychotics for behavior documentation and GDR weekly x4, then monthly x3. Results will be submitted to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facility's compliance with the regulation and practice.

Based on interview and record review it was determined the facility failed to ensure residents were provided routine dental care for 2 of 3 sampled residents (#s 44 and 48) reviewed for dental needs. This placed residents at risk for dental pain. Findings include: 1. Resident 44 was admitted to the facility in 2021 with diagnoses including a neurological disorder. An 8/7/23 Quarterly MDS revealed the resident did not have dental pain and was able to make needs known. On 8/21/23 at 4:26 PM Resident 44 stated she/he did not have a recent dental appointment. On 8/24/23 at 11:15 AM Staff 7 (Social Service Director) stated it was very difficult to get Medicaid residents in for routine dental care and dental hygiene appointments. The current wait time was approximately one year. Staff 7 stated Resident 44 did not have a routine dental appointment in the last year. , 2. Resident 48 was admitted to the facility in 2021 with diagnoses including dementia and lung cancer. The 5/30/23 Annual MDS indicated Resident 48's cognition was moderately impaired, she/he had her/his own natural teeth with no issues, staff was able to conduct a mouth exam and she/he required one person to assist with personal hygiene. On 8/21/23 5:22 PM Resident 48 stated she/he received no offer to see a dental hygienist for two years and wanted to see one. On 8/23/23 at 10:34 AM Staff 12 (CNA) stated Resident 48 complained of discomfort when her/his teeth were brushed and she reported the concern to nursing. On 8/23/23 at 4:14 PM and 8/24/23 at 11:15 AM Staff 7 (Social Services Director) stated she was not aware Resident 48 had issues with her/his teeth, available dental services for residents on Medicaid were limited to emergency care, and she acknowledged no routine dental services were offered or provided for Resident 48. On 8/24/23 at 10:26 AM Staff 13 (LPN) stated she examined Resident 48's teeth on 8/24/23 and the resident needed her/his teeth cleaned.

F791- Routine/ Emergency Dental Services 1. Resident 48 and 44 were identified for not having routine dental care putting them at risk for dental pain. On 8/23 CNA reported resident 48 complained of discomfort when teeth were brushed. Upon LN assessment with surveyor, resident denied any dental pain. Next available appointments scheduled for both residents. 2. Other residents have the potential to be affected by this deficiency. All long-term care residents as of 9/21 assessed for dental discomfort. No other residents identified. 3. Systemic change to meet compliance. a. Admin, DNS or designee will educate SS on routine/emergency dental services and scheduling appointments. b. RCM or designee will complete an Oral/Dental Evaluation upon admission and quarterly, and PRN for each resident. 4. Systemic Maintenance a. Admin, DNS, or designee will audit up to 5 residents for scheduling of dental services weekly x4, then monthly x3. Results will be submitted to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facility's compliance with the regulation and practice.

Based on interview and record review it was determined the facility failed to ensure sanitation protocols were followed for 1 of 1 facility kitchen. This placed residents at risk for food-borne illnesses. Findings include: The 8/2023 High Temperature Dish Machine Log revealed from 8/4/23 through 8/21/23 during breakfast all final rinse water temperatures were below 180 degrees. The lunch period dish machine temperatures revealed only on 8/10/23, 8/16/23 and 8/21/23 were the required 180 degree final rinse water temperature for sanitation achieved. No corrective action notes were found for any dish machine temperatures that were out of range. On 8/21/23 at 12:26 PM Staff 9 (Dietary Aide) stated he believed any dish machine final rinse temperature above 175 degrees was acceptable and thought management monitored the High Temperature Dish Machine Log for out of range dish machine temperatures. On 8/21/23 at 12:56 PM Staff 8 (Dietary Manager) stated she regularly walked through the kitchen to ensure the dish machine was working, had knowledge staff recorded the dish machine temperatures without correct verification, acknowledged she did not address the out of range dish machine temperatures for the dish washer properly, and could not confirm the final rinse temperatures for the dish machine were consistently met. There were no resident food-related illnesses during this time frame.

F812-Food Procurement, Store/Prepare/Serve-Sanitary 1. Facility Kitchen high temperature log was reviewed. No further out of range temperatures were noted. In- Service was started immediately with Dietary staff related to the appropriate temperatures for a High Temperature Dish Machine & the corrective action to take in the event it is not meeting appropriate temperatures. In-Service completed on 8/24/23. No residents identified as being affected related to this deficiency. 2. Other residents were identified as having potential to be affected. In-Service completed on 8/24/23 with all dietary staff. 3. Systemic Change to Meet Compliance a. In- Service for all Dietary Staff related to the appropriate temperatures for a High Temperature Dish Machine & the corrective action to take in the event it is not meeting appropriate temperatures. 4. Systemic Maintenance b. Dietary Manager or Designee will check temperature logs 2x weekly x4 weeks and then weekly x4 months. 5. Administrator or designee will be responsible for this facilities compliance with the regulation and practice. Results will be reported to QAPI until substantial compliance is achieved.

Based on observation, interview and record review it was determined the facility failed to follow infection control standards for COVID-19 testing for 1 of 3 treatment carts, vital sign equipment sanitation for 1 of 4 halls (40's Hall), wound care for 1 of 2 sampled residents (#32) reviewed for pressure ulcers and catheter care for 1 of 1 sampled resident (#40) reviewed for catheters. This placed residents at risk for infections. Findings include: 1. On 8/23/23 at 2:38 PM Staff 12 (CNA) was observed to check vital signs in room 65, then walk across the hall to room 66 to check vital signs. Staff 12 was asked what she used to sanitize the equipment for room 65 and 66. She stated she used alcohol wipe prep pads. On 8/23/23 at 2:45 PM Staff 25 (MDS Coordinator) acknowledged staff should always use an EPA (Environmental Protective Agency) approved sanitizer for sanitizing all equipment. Alcohol wipe prep pads are not an approved sanitizer for this purpose. 2. On 8/24/23 at 3:34 PM a random observation of a treatment cart in the 40's hallway revealed a used COVID-19 test on top of the treatment cart not covered. The COVID-19 test was positive. Staff 17 (LPN) acknowledged used COVID-19 tests should be covered and not left on top of a cart with multiple residents and staff in the area. 3. Resident 32 was admitted to the facility in 2022 with diagnoses including pain. On 8/24/23 at 9:25 AM Staff 13 (LPN) was observed to perform a dressing change on Resident 32. Resident 32 had two Stage 2 pressure wounds to her/his hip. Staff 13 donned clean gloves, removed the dirty dressing from the wound, did not change her gloves, cleaned the wound and prepared to apply Santyl (ointment to remove dead tissue from pressure ulcers) and calcium alginate (dressing used for wound repair) to the wound with dirty gloves. Staff 13 was stopped before she applied ointment and dressing. On 8/24/23 at 9:25 AM Staff 13 (LPN) acknowledged she did not change her dirty gloves before the wound was cleansed in preparation for the ointment and dressing. , 4. Resident 40 was admitted to the facility with diagnoses including bladder obstruction. On 8/21/23 at 4:44 PM Resident 40's catheter drainage bag was observed on the floor. Staff 21 (LPN) stated the catheter drainage bag should not be on the floor and should be elevated or placed on a barrier. On 8/22/23 at 1:53 PM Resident 40's catheter drainage bag was observed on the floor. On 8/22/23 at 2:01 PM Staff 22 (CNA) stated the catheter drainage bag should not be on the floor. On 8/24/23 at 9:28 AM Staff 25 (MDS Coordinator) acknowledged the resident's catheter drainage bag should not be on the floor.

F880 1. a. Room 66 identified for potential infection control r/t staff member was observed to have not cleaned vital sign equipment with EPA approved sanitizer. No negative effects were noted. b. Residents on the 40s all identified for risk of potential infection control r/t a COVID test left on the treatment cart uncovered in the 40s hall. COVID test removed form cart. c. Resident 32 identified for risk of potential infection control r/t LN did not change gloves after removing dirty dressing. LN stopped prior to applying treatment and dressing. No negative effects were noted. d. Resident 40 at risk for infection control r/t catheter drainage bag observed on the floor without a barrier. Drainage bag hooked to bed and suspended in air. No negative effects were noted. 2. Other residents have the potential to be affected by this deficiency. a. All residents on 60s hall assessed for s/sx of infection. No other residents were identified. b. All other residents on the 40s hall assessed for s/sx COVID. No residents were identified. c. All current residents receiving wound care as of 9/19 assessed for s/sx wound infection. No residents were identified. d. All residents with catheter drainage bags assessed for bag hooked on bed or w/c and not directly placed on floor. No other residents identified. 3. Systemic change to meet compliance. a. DNS or Designee will educate nursing staff on proper sanitizing of equipment. b. DNS or Designee will educate LNs on infection control during COVID testing procedures. c. DNS or Designee will educate nursing staff on infection control during wound care procedures. d. DNS or Designee will educate nursing staff on proper storage for catheter drainage bags. 4. Systemic Maintenance. a. DNS, Administrator, or designee will audit up to 5 staff members for proper sanitizing of equipment weekly x4, then monthly x3. Results will be submitted to QAPI until substantial compliance is achieved. b. DNS, Administrator, or designee will audit up to 5 staff members for proper COVID testing procedures weekly x4, then monthly x3. Results will be submitted to QAPI until substantial compliance is achieved. c. DNS, Administrator, or designee will audit up to 5 staff members for proper infection control during wound care weekly x4, then monthly x3. Results will be submitted to QAPI until substantial compliance is achieved. d. DNS, Administrator, or designee will audit up to 5 residents with catheters for drainage bags to be stored properly weekly x4, then monthly x3. Results will be submitted to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facility's compliance with the regulation and practice.

Based on observation, interview and record review it was determined the facility failed to ensure an available call system activation device in a resident bathroom for 1 of 1 sampled resident (#57) reviewed for call lights. This placed residents at risk for the inability to call for assistance. Findings include: Resident 57 was admitted to the facility in 2021 with diagnoses including a neurological disorder. A 11/20/22 Annual MDS and associated CAAs revealed the resident was forgetful at times, required assistance with transfers and was incontinent of urine. On 8/21/23 at 4:36 PM the resident's bathroom was observed to not have a call light cord. On 8/23/23 at 8:59 AM Staff 3 (LPN Resident Care Manager) stated Resident 57 was to be assisted to the bathroom and was not to be left in the bathroom alone. Staff 3 also stated, at times, the resident self-transferred to the bathroom without calling staff for assistance and in the past fell in the bathroom. The resident was able to call out for help. On 8/23/23 at 9:52 AM Staff 4 (Maintenance Assistant) stated if the nursing staff identified a concern related to a resident's room, a work order request was to be placed in the work order log book. Staff 4 stated the nursing staff did not fill out a work order to let maintenance know the call light cord was missing in Resident 57's bathroom.

F919 Resident Call System 1. Resident 57 identified to have a failed pull cord system in their bathroom. Bathroom was observed to not have a call light cord. No adverse effects noted to have occurred with this resident. Facility maintenance staff replaced cord immediately and ensured it was working. 2. Other residents identified as having the potential to be affected. All resident rooms were checked for failed pull cord systems. No other concerns were noted. 3. Systemic Change to Meet Compliance a. Facility Maintenance Director or designee will educate nursing and therapy staff for procedure to report broken or missing call light cords. 4. Systemic Maintenance a. Facility Maintenance Director or designee to audit pull cords in 5 rooms weekly x4, then monthly x3. Results will be submitted to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facility's compliance with the regulation and practice.

Based on observation, interview and record review it was determined the facility failed to ensure automatic doors were functional for 1 of 1 non-smoking courtyard. This placed residents at risk for exposure to weather related elements and inability to re-enter the facility. Findings include: An estimate of repairs prepared on 4/21/23 revealed there were four operators (automatic door openers) recommended to be replaced associated with the doors to the non-smoking courtyard. On 8/22/23 at 6:08 PM Resident 125 stated the doors in the non-smoking courtyard did not work. It was the only area residents could go out and enjoy the fresh air. The other courtyard was where residents smoked. Resident 125 stated on two occasions she/he was assisted out to the non-smoking courtyard, but staff did not return to help her/him return into the facility. Resident 125 stated she/he fortunately had a cell phone to call the front desk for assistance. On 8/22/23 at 2:40 PM a tour of the non-smoking courtyard was conducted with Staff 1 (Administrator). The doors were not able to be opened with the automatic door opener and were heavy to pull. A sign was observed on the inside-facing surface of the non-smoking courtyard door indicating the courtyard was temporarily shut down for repair due to broken doors. A bolt was observed at the top of the door to prevent the door from manually being opened. On 8/22/23 at 9:27 AM Staff 5 (Maintenance Director) stated the facility called many companies to evaluate the courtyard door operators and the companies were not able to repair the brand of doors the facility had. The courtyard doors were broken for about three months. On 8/24/23 at 1:56 PM Staff 23 (Former CNA) stated she worked at the facility for approximately six years and the non-smoking courtyard doors were broken on and off during that period of time. The doors broke, were repaired, then broke again. The doors were really heavy and they were hard to open. One day she was at work and the front desk staff called and stated Resident 125 was outside in the non-smoking courtyard and was not able to open the doors. Resident 125 had a cell phone, called the facility's front desk staff, and Staff 23 opened the doors for the resident.

F921-Safe/functional/Sanitary/ Comfortable Environment 1. Resident 125 was identified as being affected by this deficiency. This resident has been discharged from the facility. 2. Other residents have the potential to be affected by this deficiency. Doors have been locked to the outside courtyard until able to be serviced. 3. Systemic Change to Meet Compliance a. Maintenance Director has parts and services scheduled through a vendor to replace automatic door openers when parts arrive. b. Doors to the courtyard will remain locked until the automatic door openers are replaced. 4. Systemic Maintenance a. Maintenance Director or designee will audit all automatic doors weekly x4 months and then 2x monthly for two months. b. Results will be reported to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facilities compliance with the regulation and practice.

*************** OAR 411-086-0260 Pharmaceutical Services Refer to F554 *************** OAR 411-086-0060 Comprehensive Assessment and Care Plan Refer to F657 *************** OAR 411-086-0230 Activity Services Refer to F679 *************** OAR 411-086-0140 Nursing Services: Problem Resolution and Preventive Care Refer to F686 and F758 *************** OAR 411-086-0240 Social Services Refer to F744 *************** OAR 411-086-0210 Dental Services Refer to F791 *************** OAR 411-086-0250 Dietary Services Refer to F812 *************** OAR 411-086-0330 Infection Control and Universal Precautions Refer to F880 *************** OAR 411-087-0130 Resident Care Unit Refer to F912 *************** OAR 411-087-0100 Physical Environment Generally Refer to F921

Based on interview and record review it was determined the facility failed to develop a comprehensive facility wide assessment for 1 of 1 facility. This placed residents at risk for unmet needs. Findings include: On 7/12/22 at 8:15 AM Staff 1 (Administrator) provided a copy of the facility assessment for review but stated the facility assessment was completed on 7/11/22 in the evening. The facility assessment was dated 7/11/22. On 7/15/22 at 1:50 PM Staff 1 stated he believed the last facility assessment completed was in 2020 but he was unable to locate the document. Staff 1 stated he completed a new facility assessment on 7/11/22.

This plan of correction is the center’s credible allegation of compliance. Preparation and/or execution of this plan of correction does not constitute admission or agreement by the provider of the truth of the facts alleged of conclusions set forth in the statement of deficiencies. The plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. This provider respectfully requests that the 2567 Plan of Correction be considered the letter of Credible Allegation and requests a post survey review on or after August 17th, 2022. F838 Facility Assessment 1. The facility self-identified that the facility assessment had not been completed within the last year. The assessment was opened and completed with 4 hours of discovering it had not been done. 2. Administrator or designee reviewed the facility assessment and made additional updates to reflect the buildings needs. 3. The Administrator or designee will educate the IDT team on the Facility Assessment process and the require frequency of the assessment. 4. The administrator or designee will review the facility assessment at QAPI monthly x 3 and then quarterly and update whenever there is facility plans for any change that would require a modification to any part of this assessment but at minimum, annually, until substantial compliance is achieved. 5. The facility will be in compliance by 8/17/22

OAR-411-086-0010: Administration

Refer to F838 *****

Based on interview and record review it was determined the facility failed to notify a resident's representative and physician of a change in condition for 1 of 3 sampled residents (#1) reviewed for change in condition. This placed residents and responsible parties at risk for not being informed and delayed treatment. Findings include: Resident 1 was admitted to the facility in 8/2021 with diagnoses including COVID-19 and dementia. The 8/28/21 initial care plan indicated Resident 1 required one person assistance for eating and personal hygiene. On 9/8/21 a nursing progress note revealed a CNA reported Resident 1 required cuing to eat, an agency nurse offered Resident 1 food, assistance with eating was required and Resident 1 would be monitored. The 9/2021 Documented Survey Report revealed Resident 1 required total assistance for hygiene from 9/10/21 through 9/12/21 and total assistance for eating during lunch and dinner on 9/11/21. There was no documentation in the clinical record the attending physician or resident representative was notified of Resident 1's increased need for assistance with hygiene and eating. On 3/9/22 at 12:30 PM Witness 5 (Family) stated he was the primary contact and was not notified of the changes in Resident 1's condition that were present when he arrived to transport Resident 1 at the time of discharge on 9/12/21. On 3/11/22 at 9:44 AM Staff 4 (LPN/RCM) stated she did not work weekends and was not informed of the change in Resident 1's condition. On 3/11/22 at 11:31 AM Staff 1 (DNS) stated an alert for Resident 1 should have been generated on 9/8/21 regarding eating and continued for 72 hours to ensure the RCM and physician were aware of the changes in Resident 1's condition. Refer to F684.

This Plan of Correction is the center’s credible allegation of compliance. Preparation and/or execution of this plan os correction does not constitute admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. This provider respectfully requests that the 2567 Plan of Correction be considered the Letter of Credible Allegation and requests a post survey review on or after April 26th, 2022. F580 1. Resident 1 was identified for potential delay in treatment related to facility not notifying resident representative and provider of a change in condition. Resident 1 has discharged from the facility. 2. Other residents have the potential to be affected by this deficiency. All current residents as of 4/5/22 reviewed by DNS or designee for potential change in condition and notification to representative and provider for changes in condition. None identified at this time. 3. Systemic change to meet compliance. a. DNS or Designee will educate nursing staff on notifications to representative and provider for changes in condition of resident. 4. Systemic Maintenance. a. DNS, Administrator, or designee will audit up to 5 residents for compliance of notifications to provider and responsible party of a change in condition of a resident weekly x4, then monthly until substantial compliance is achieved. Results will be submitted to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facilities compliance with the regulation and practice. 6. Date of alleged compliance April 26th, 2022.

Based on interview and record review, the facility failed to implement an effective discharge planning process for 1 of 3 sampled residents (#1) reviewed for safe discharge. This placed residents at risk for unsafe discharges. Findings include: Resident 1 was admitted to the facility in 8/2021 with diagnoses including COVID-19 and dementia. The 8/28/21 initial care plan revealed Resident 1 required one person assistance for personal hygiene and eating, and barriers to discharge could change based on Resident 1's recovery. The 9/2021 Documented Survey Report revealed Resident 1 required total assistance for hygiene from 9/10/21 through 9/12/21 and total assistance for eating during lunch and dinner on 9/11/21. The 9/12/21 Discharge Summary and Plan revealed Resident 1 required one person physical assistance for care, Resident 1 was unable to sign, Staff 5 (Social Services Director) signed the discharge acknowledgements and information on 9/11/21 and Staff 22 (Nurse Practioner) signed on 9/9/21. A 9/12/21 progress note revealed Resident 1 had a significant decline over the weekend and required two person assistance into the car of Witness 5 (Family). On 3/8/22 at 4:14 PM Staff 5 stated she relied on nurses to inform her of any changes to care for Resident 1 and whether or not she/he was healthy enough to discharge. Staff 5 stated no updates on Resident 1's care were provided. On 3/9/22 at 2:26 PM Staff 11 (Admission Coordinator) stated she was responsible for the discharge of residents in the COVID-19 unit and no one let her know an extension of stay for Resident 1 was needed. On 3/10/22 at 1:44 PM review of Resident 1's discharge was discussed with Staff 1 (DNS). Staff 1 stated residents who were admitted to the COVID-19 unit were to be discharged after their allotted time of stay but extensions were available if a resident's discharge was not safe. No additional information related to Resident 1's discharge was provided.

This Plan of Correction is the centers credible allegation of compliance. Preparation and/or execution of this plan os correction does not constitute admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. This provider respectfully requests that the 2567 Plan of Correction be considered the Letter of Credible Allegation and requests a post survey review on or after April 26th, 2022. F660 1. Resident 1 was identified for risk of unsafe discharge related to decline in functional status. Resident 1 has discharged from the facility. 2. Other residents have the potential to be affected by this deficiency. All current discharges as of 4/5/22 reviewed by DNS or designee for updated accuracy of ADL functional level. None identified at this time. 3. Systemic change to meet compliance. a. DNS or Designee will educate nursing staff on notifications to charge nurse, RCM, provider, social services, and family for decline in ADL functional level of residents who are anticipated to discharge. b. DNS or Designee will educate RCMs and Social Services on updating the care plan and discharge summary appropriately to reflect accurate ADL functional level of residents anticipated to discharge. c. DNS or designee will provide education to RCMs and Social Services regarding criteria needed for a safe discharge. 4. Systemic Maintenance. a. DNS, Administrator, or designee will audit up to 5 residents to ensure residents with decline in ADL functional level have a safe discharge, as evidenced by: Notifications to required people are done, and care plan and discharge summary are accurate weekly x4, then monthly until substantial compliance is achieved. Results will be submitted to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facilities compliance with the regulation and practice. 6. Date of alleged compliance April 26th, 2022.

Based on interview and record review it was determined the facility failed to respond to changes in condition in a timely manner for 1 of 3 sampled residents (#1) reviewed for change of condition. This placed residents at risk for delayed treatment and unmet needs. Findings include: Resident 1 was admitted to the facility in 8/2021 with diagnoses including COVID-19 and dementia. The initial care plan indicated Resident 1 required one person assistance for eating and personal hygiene. The 9/9/21 Nutrition Assessment indicated Resident 1 ate independently. The 9/2021 Documentation Survey Report revealed Resident 1 required total assistance for hygiene from 9/10/21 through 9/12/21 and total assistance for eating during lunch and dinner on 9/11/21. On 9/8/21 a nursing progress note revealed a CNA reported Resident 1 required cuing to eat, an agency nurse offered Resident 1 food, assistance with eating was required and Resident 1 would be monitored. There was no documentation in the clinical record of further monitoring by nursing related to Resident 1's need for eating assistance. A 9/12/21 progress note revealed Resident 1 had a significant decline over the weekend and required two person assistance into the car of Witness 5 (Family). On 3/9/22 at 5:35 PM Staff 12 (CNA) stated Resident 1 declined quickly and confirmed the information was reported to nurses. On 3/11/22 at 9:44 AM Staff 4 (LPN/RCM) stated she did not work weekends and was not informed of the change in Resident 1's condition. On 3/11/22 at 11:31 AM Staff 1 (DNS) stated an alert for Resident 1 should have been generated on 9/8/21 regarding eating and continued for 72 hours and the RCM was not notified in order to follow with an assessment.

This Plan of Correction is the center’s credible allegation of compliance. Preparation and/or execution of this plan os correction does not constitute admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. This provider respectfully requests that the 2567 Plan of Correction be considered the Letter of Credible Allegation and requests a post survey review on or after April 26th, 2022. F684 1. Resident 1 was identified for potential delay in care related to facility responding to change in condition in a timely manner. Resident 1 has discharged from the facility. 2. Other residents have the potential to be affected by this deficiency. All current residents as of 4/5/22 reviewed by DNS or designee for potential delay in care related to change in condition. None identified at this time. 3. Systemic change to meet compliance. a. DNS or Designee will educate nursing staff on procedures for reporting changes in condition of a resident. b. DNS or Designee will educate nursing staff on documentation required for changes in condition of a resident. 4. Systemic Maintenance. a. DNS, Administrator, or designee will audit up to 5 residents for compliance of following appropriate procedures and documentation for changes in condition weekly x4, then monthly until substantial compliance is achieved. Results will be submitted to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facilities compliance with the regulation and practice. 6. Date of alleged compliance April 26th, 2022.

OAR- 411-086-0130: Nursing Services: Notification

Refer to F580 ***** OAR-411-086-0060: Comprehensive Assessment and Care Plan Refer to F660 ***** OAR-411-086-0110: Nursing Services: Resident Care Refer to F684 *****

Based on interview and record review it was determined the facility failed to ensure residents were free from verbal abuse for 1 of 3 sampled Residents (#8) reviewed for abuse. This placed residents at risk for abuse. Findings include: Resident 7 was admitted to the facility with diagnoses including schizophrenia (chronic brain disorder), bi-polar disorder (mental health condition that causes extreme mood swings), anxiety and depression. Resident 8 was admitted to the facility with diagnoses including Alzheimer's Disease (progressive mental deterioration). The Facility Incident Report dated 5/27/20 indicated Resident 15 witnessed Resident 7 was verbally abusive to Resident 8. Resident 7 yelled at, and about, Resident 8 and Resident 8 did nothing to provoke the incident. Resident 15 also stated Resident 7 used vulgar and sexist language and physically intimidated Resident 8 with her/his power wheelchair. The Facility Incident Report dated 5/27/20 also contained an interview with Resident 8 who stated Resident 7 made vulgar statements to her/him and she/he did not know why someone would say such things. Resident 8 stated she just wanted to avoid Resident 7 if she/he could. On 6/1/20 a clinical psychiatrist met with Resident 7 and stated to facility staff that given Resident 7's history including schizophrenia, cognitive impairment and personality it was likely that periodic delusions, paranoia and behavioral outbursts would persist. Resident 7's 10/2/20 annual MDS Behavioral Symptoms CAA indicated the resident had a history of behaviors which included verbal aggression (yelling, screaming, threatening) both staff and residents. It was also noted the resident's behavior significantly disrupted care and the living environment. Resident 7's care plan dated 1/14/20 included the resident had problematic behavior related to verbal aggression and abusive language to staff and residents. When the resident went by "the targeted resident's room" (Resident 8) she did "the finger" whether the other resident was there or not. Resident 7 yelled out, made false allegations and cursed. Staff were to attempt to re-focus Resident 7's behavior to something positive when the resident exhibited verbally abusive behavior. No care planned interventions related to Resident 8 being targeted verbally by Resident 7 were found for Resident 8. On 9/9/21 at 9:52 AM Staff 2 (DNS) acknowledged that after reading the information in the medical record Resident 7 was verbally abusive to Resident 8. On 9/10/21 at 10:22 AM Staff 12 (Social Services) indicated Resident 7 targeted Resident 8. It was unclear to staff why Resident 8 was targeted. There was a lot of verbal aggression and outbursts directed toward Resident 8 either to her/his face or within her/his presence. The outbursts happened about every other day and usually occurred in the hallways. Staff tried to intervene and redirect Resident 7 but the resident was very difficult to redirect.

1. Resident 8 and Resident 7 were assessed for potential of verbal abuse during a resident-to-resident verbal altercation. Resident 8 was assessed for psychosocial harm and found to have no negative effects. 2. Other residents had the potential to be affected by this deficiency 3. Systemic change to meet compliance a. DNS or designee will educate staff regarding resident-to-resident verbal altercations, and protection with interventions for potential verbal abuse. 4. System Maintenance a. DNS, Administrator, or designee will audit up to 5 staff for knowledge regarding verbal abuse, weekly x 4, then monthly. Results will be submitted to QAPI until substantial compliance achieved. 5. Administrator or designee will be responsible for this facilitys compliance with this regulation and practice.

Based on interview and record review it was determined the facility failed to ensure a thorough discharge summaries were completed for 1 of 3 sampled residents (#5) reviewed for facility discharges. This placed residents at risk for unsafe discharge. Findings include: Resident 5 admitted to the facility with diagnoses including heart failure and shortness of breath. The facility policy for Transfer or Discharge stated nursing services was responsible for obtaining orders for discharge or transfer, as well as the recommended services and equipment. A Physician Order dated 6/17/20 indicated Resident 5 was to receive Oxygen 1 to 2 liters per minute via nasal canula. Resident 5's Discharge Summary and Plan dated 7/13/20 contained no information related to oxygen and did not contain the physician order for oxygen. On 9/2/21 at 2:26 PM Staff 24 (RNCM) indicated the active oxygen order was not on the resident's discharge paperwork and the resident was discharged without the oxygen orders in place. On 9/7/21 at 4:04 PM Witness 5 (Social Service at receiving facility) stated on the day the resident admitted to their facility they sent the resident to the hospital because they did not receive orders for oxygen. Resident 5 complained of shortness of breath. The resident's oxygen level dropped to 81%. The ambulance drivers were able to get the resident's oxygen level to 91% and the resident went to the hospital. Hospital staff got the oxygen orders set up. Witness 5 indicated the nursing facility should have sent the resident with the order for oxygen. On 9/9/21 at 11:05 AM Staff 2 (DNS) acknowledged the facility should have had the oxygen order in place for the resident's discharge.

1. Residents identified as “Resident 5” was identified having an unsafe discharge plan. However, no negative effects have been noted after assessment. 2. Other residents using supplemental oxygen have the potential to be affected by this deficiency. Social Services has audited all residents using oxygen and discharging in the next week to verify oxygen needs at discharge are addressed. 3. Systemic change to meet compliance a. Social Services Director or designee will provide education regarding criteria needed for a safe discharge. b. Social Services to update 72 hours huddle form to include the use of oxygen while resident is in the facility. c. MDS coordinator will have a column added for oxygen use on the PDPM board to be completed for new admission and PRN 4. System Maintenance a. DNS or designee will audit 5 discharge weekly x 4, then monthly. Results will be submitted to QAPI until substantial compliance achieved. b. Social Services Director or designee will audit for oxygen use on the 72 hours weekly x 4, then monthly. Results will be submitted to QAPI until substantial compliance achieved. c. MDS coordinator or designee will audit indication of oxygen on PDPM weekly x 4, then monthly. Results will be submitted to QAPI until substantial compliance achieved. 5. Administrator or designee will be responsible for this facility’s compliance with this regulation and practice.

Based on observation, interview and record review it was determined the facility failed to ensure staff followed the care plan related to fall safety for 2 of 3 sampled residents (#s 3 and 11) reviewed for accidents. Resident 3 fell out of bed and sustained a right hip fracture. Findings include: 1a. Resident 3 admitted to the facility in 2020 with diagnoses including dementia and a stroke. A comprehensive care plan dated 8/18/20 and revised on 3/4/21 indicated Resident 3 was a high fall risk related to a history of falls. Staff were directed to check on Resident 3 frequently when she/he was in bed and the bed was to be in a lowered position with fall mats on each side of the bed. A soft touch call light was to be within reach at all times. An Incident Report initiated on 3/5/21 revealed the following: -Resident 3 had an unwitnessed fall in her/his room. The resident was laying on her/his back on the floor and holding onto her/his right hip. Resident 3 was unable to move her/his right leg and the right foot was externally rotated. Resident 3 was sent to the hospital for evaluation. -Staff 17 (CNA) stated she laid Resident 3 down in bed at approximately 7:30 PM because she/he was tired. Staff 17 stated at approximately 8:30 PM she saw the resident sitting up in her/his bed and the bed was in a low position. She stated she knew the resident's bed was to be in the lowest position and to make sure her/his call light was within reach. Staff 17 stated she did not know Resident 3 was supposed to have fall mats on both sides of her/his bed. She indicated she did not see the fall mats in the room. Staff 3 stated she thought she had reviewed all her residents' care plans except for Resident 3's care plan. -Staff 7 (RN) stated she entered Resident 3's room to administer medication to her/his roommate and found Resident 3 laying on the floor on her/his back. The bed was in a low position and the resident was holding onto her/his right hip stating, "my hip hurts." Staff 7 completed her assessment; pain was noted to the right upper hip, Staff 8 (RCM-LPN) was notified, and the resident was sent out to the hospital. -Staff 7 and Staff 8 noticed Resident 3 had a fall mat on the right side of her/his bed but there was no fall mat on the left side of the bed which was folded in half and was between the nightstand and the wall. -An x-ray from the hospital revealed a right hip fracture was sustained. -Abuse and neglect were ruled out. On 9/7/21 at 9:38 AM Staff 7 stated Resident 3 was not alert and only oriented to herself/himself. Staff 7 stated she entered Resident 3's room on 3/5/21 to administer medications to her/his roommate and found Resident 3 on the floor. She noticed Resident 3's right leg was rotated externally, and she could not touch her/his right hip area because of pain, and the resident kept saying "that hurts." Staff 7 stated she noticed there were no fall mats on one side of her/his bed. Staff 7 stated Staff 17 did not place fall mats down on 3/5/21 in the evening when putting the resident to bed. Resident 3 was sent out to the hospital because she/he fractured her/his right hip. On 9/7/21 at 9:53 AM Staff 17 stated she cared for Resident 3 on 3/5/21 when Resident 3 was found on the floor in her/his room. She stated Resident 3 was a fall risk and her/his bed was supposed to be in the lowest position and fall mats were to be placed on both sides of her/his bed. Staff 17 stated she did not look at her/his care plan and did not see the fall mats in Resident 3's room. Staff 17 stated she heard the resident yelling and when she entered the room Staff 7 was already in the room. On 9/8/21 at 10:17 AM Staff 8 stated Staff 7 called her into Resident 3's room on 3/5/21 and the resident was on the floor holding onto her/his right hip. Staff 8 stated the resident was unable to move her/his right leg, was in pain and her/his right foot was pointed outwards. Staff 8 stated they kept the resident on the ground, and she/he was transported to the hospital. Staff 8 stated Staff 17 did not follow the care plan because Resident 3 did not have a fall mat in place on the side of the bed she/he fell out of and Staff 3 stated she did not look at the care plan and did not see the fall mats in the resident's room. b. An observation on 9/2/21 from 1:30 PM through 3:00 PM revealed Resident 3 was laying on his back, asleep in bed. The bed was approximately two in a half feet from the ground, and there were no fall mats in place but were leaned up against the wall in her/his room. A comprehensive care plan dated 8/18/20 and revised on 3/4/21 indicated Resident 3 was a high fall risk related to a history of falls. Staff were directed to check on Resident 3 frequently when she/he was in bed and the bed was to be in a lowered position with fall mats on each side of the bed. A soft touch call light was to be within reach at all times. On 9/2/21 at 11:46 AM Staff 10 (CNA) stated Resident 3 was a fall risk and when she/he was in bed staff should ensure the bed was in the lowest position and fall mats were in place on both sides of her/his bed. On 9/2/21 at 2:55 PM Staff 16 (Nursing Assistant) stated Resident 3 was a fall risk and when the resident was in bed. The bed should be in the lowest position with fall mats down on both sides of the bed. Staff 16 stated she reviewed the care plan at the beginning of her shift to know what the resident care needs were. On 9/2/21 at 3:21 PM Staff 12 (Social Service) entered Resident 3's room and acknowledged her/his bed was not in the lowest position and her/his fall mats were leaned up against the wall. On 9/2/21 at 5:04 PM Staff 8 (RCM-LPN) stated she expected all CNAs to review the care plan and the Kardex (a form utilized by CNAs to provide information related to ADL care for residents). Staff 8 stated she expected CNAs to ensure Resident 3's bed was in the lowest position with fall mats in place on the floor on each side of the bed. 2. Resident 11 admitted to the facility in 11/2020 with diagnoses including dementia and anxiety. A revised comprehensive care plan dated 11/25/20 indicated Resident 11 was a high fall risk related to dementia and anxiety. Resident 11 was a two-person assist using a gait belt with a slide board for transfers. An Incident Report initiated on 8/12/21 revealed the following: -Staff 22 (LPN) was called into Resident 11's room. The resident was sitting on the floor at the foot of her/his bed between the bed and the wheelchair. Staff 23 (CNA) stated she was assisting the resident with the slide board and the board tilted, which caused the resident to slide to the edge of the bed. Staff 23 grabbed the resident's gait belt and eased her/him to the floor. -Staff 22 assessed Resident 11 and she/he was not injured. Staff 23 indicated she did not review the care plan and thought the resident was a one person assist for transfers. -Staff 8 (RCM-LPN) completed the investigation and indicated Staff 23 did not follow the care plan because Resident 11 was a two person assist with a slide board for transfers for safety and weakness. Abuse and neglect were ruled out. On 9/2/21 at 11:48 AM Staff 10 (CNA) stated Resident 11 was alert to herself/himself and could answer simple questions. Staff 10 stated the resident was a fall risk and was a two-person assist using a gait belt for transferring her/him from the bed to a wheelchair. On 9/7/21 at 3:47 Staff 23 stated she cared for Resident 11 on 8/12/21 and thought the resident was a one-person transfer with the use of a slide board. Staff 23 stated the resident was not injured, she/he slid to the edge of her/his bed during the transfer, and she was able to assist Resident 11 down to the floor. Staff 23 stated she should have reviewed the resident's care plan. On 9/8/21 at 10:17 AM Staff 8 stated on 8/12/21 Staff 23 did not follow or check the care plan regarding Resident 11's transfer status.

1. “Resident 3” and “Resident 11” were assessed for not following the care plan. Resident #1 had no negative effects from not following the care plan. Resident #3 has recovered from injuries and has no additional negative effects. 2. Other residents have the potential to be affected by this deficiency 3. Systemic change to meet compliance a. DNS or designee will educate staff on of checking the care plan at the start of each shift and following a care plan. 4. System Maintenance a. DNS, Administrator, or designee will audit up to 5 rooms for care plan compliance r/t fall risk, weekly x 4, then monthly. Results will be submitted to QAPI until substantial compliance achieved. 5. Administrator or designee will be responsible for this facility’s compliance with this regulation and practice.

Based on interview and record review it was determined the facility failed to ensure staff followed resident care plans to ensure residents were free from accidents for 1 of 3 sampled residents (#3) reviewed for accidents. This placed residents at risk for falls. Findings include: Resident 3 was re-admitted to the facility in 3/2021 with diagnoses including fracture of the right femur and dementia. The Quarterly MDS dated 9/8/21 indicated Resident 3 had significant cognitive impairment and required extensive assist from two persons with transfers and bed mobility. Resident 3 had two falls since admission. The 9/9/21 care plan indicated Resident 3 was not to be left in her/his room unattended while seated in a wheelchair. Resident 3 had a history of impulsive movements, attempts to self-transfer and was at risk for falls. Therapy progress notes dated 10/19/21 and 10/20/21 revealed the resident had advanced cognitive deficits with very limited attention to a task and was not to be left alone if she/he was out of bed. A progress note dated 11/4/21 at 4:40 PM indicated Resident 3 fell in her/his room with no apparent injury. Resident 3 appeared to have slid out of her/his wheelchair and landed on the fall matt next to her/his bed. On 11/12/21 at 12:35 PM Staff 19 (CNA) stated she was familiar with Resident 3 who was a high fall risk and had a recent fall in her/his room. Staff 19 stated Resident 3 was care planned to not be left up in her/his room in a wheelchair unsupervised. Staff 19 stated Resident 3 was non-ambulatory and required two person assist for transfers and toileting due to weakness. On 11/19/21 at 4:27 PM Staff 3 (RN/RCM) stated Resident 3 had a history of falls was a high fall risk and required supervision when up in a wheelchair. Staff 3 stated for the past few months the entire facility was on isolation precautions due to a COVID-19 outbreak and all residents were required to remain in their rooms. Staff 3 stated Resident 3 was assisted into her/his wheelchair before meals and was left unsupervised when staff passed meal trays. Resident 3 also remained unsupervised in her/his room after meals until staff assisted her/him back to bed. Staff 3 stated Resident 3's fall interventions were supposed to be removed during this time and added back to her/his care plan once precautions were removed. Staff 3 confirmed staff failed to ensure Resident 3 was not left unattended in a wheelchair in her/his room at the time of the 11/4/21 fall. Staff 3 also confirmed the facility failed to modify the care plan to ensure the residents' safety when residents were dining in their rooms. On 11/22/21 at 11:25 AM Staff 2 (Interim DON) stated during the time of Resident 3's 11/4/21 fall, the facility was under isolation and the resident's fall interventions were to be removed from her/his care plan. Resident 3's fall interventions were then to be added back onto her/his care plan after isolations restrictions were lifted. Staff 2 did not provide information related to how the facility intended to reduce the resident's risk of falls during that time. Staff 2 reviewed Resident 3's care plan and confirmed the fall interventions were not removed and staff did not follow the resident's fall intervention care plan at the time of the 11/4/21 fall.

This Plan of Correction is the center's credible allegation of compliance. Preparation and/or execution of this plan of correction does not constitute admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. This provider respectfully requests that the 2567 Plan of Correction be considered the Letter of Credible Allegation and requests a post survey review on or after January 5th, 2022 F689 Free of Accident Hazards/Supervision/Devices 1. Resident 3 was assessed for staff not following the care plan as it relates to supervision in room when up in w/c. Resident 3 has no negative effects from staff not following the care plan. Interventions include that Resident 3 currently eats meals in dining room. 2. Residents with falls since 11/23/21 have had their care plans reviewed by DNS or designee and updated for supervision as indicated to provide safety and staff are following interventions directed by the care plan. 3. Systemic change to meet compliance. a. RCMs, MDS, and Social Services were educated on updating care plans after every fall, change in status, reviewing comprehensive care plans quarterly and with any significant change in condition and offer quarterly care conferences to residents and POA. b. Charge nurses and CNAs re-educated to review care plan at the start of each shift and following a care plan as it is written. c. Residents with falls will be reviewed during daily Clinical meetings, checked for care plan compliance and care plan updated appropriately by DNS or designee. 4. Systemic Maintenance. a. DNS, Administrator, or designee will complete audit to ensure residents that have a history of falls are receiving adequate supervision, as evidenced by: care plan interventions for supervision are in place, and review of care plan is documented in tasks every shift as part of the standard of care. Results will be submitted to QAPI until substantial compliance is achieved. 5. Administrator or designee will be responsible for this facilities compliance with the regulation and practice. 6. Date of alleged compliance 1/5/2022

OAR-411-085-0360: Abuse

Refer to F600 ***** OAR-411-086-0160: Nursing Services: Discharge Summary Refer to F661 ***** OAR-411-086-0140: Nursing Services: Problem Resolution & Preventive Care Refer to F689 *****

***** OAR-411-086-0140: Nursing Services: Problem Resolution & Preventive Care Refer to F689 *****