9
Inspections on file
5
Deficiencies cited
7
Visits with none
0
Substandard care
0
Immediate jeopardy

The most recent inspection on file for Preserve at Mentor Ridge The took place on April 28, 2026. Across the 9 inspections published by the Ohio Department of Health, surveyors cited 5 deficiencies.

A deficiency is a rule the surveyor found the facility was not meeting. Ohio inspects against two rule books at once, so most findings carry a federal code and an Ohio code for the same problem; each is counted once here, the way the state counts it. Correction dates are the state's confirmation that the issue was fixed.

This report reproduces what Ohio publishes and nothing else. Of the 9 inspections listed, the state publishes the surveyor's written findings for 2; for the other 7 it publishes only the date, the type of visit and the number of deficiencies - 7 of which found none.

Facility Details

Ohio license number
#2899R
County
Lake
Administrator
Dana Wagner
Director of nursing
Jeanne Schussler
Phone
(440) 975-1960
Ownership
Non Profit - Corporation

Inspections

9 on file · 5 deficiencies
April 28, 2026Complaint survey · listed in Ohio's index; no findings report publishedNo deficiencies
No deficiencies cited
Ohio lists this visit in its inspection index with no deficiencies. The state publishes a findings report only when a visit cites something, so there is no further detail to show.
October 20, 2025Licensure survey · listed in Ohio's index; no findings report publishedNo deficiencies
No deficiencies cited
Ohio lists this visit in its inspection index with no deficiencies. The state publishes a findings report only when a visit cites something, so there is no further detail to show.
July 10, 2025Complaint survey1 deficiency
R-0349Medication record for administered medicationsOhio citation · correction confirmed 10/20/2025
What the surveyor found

Based on medical record review, staff interview, review of the controlled substance logs, and review of facility policy, the facility failed to ensure the medical record for Resident #52 accurately reflected all medications given, including the date, time, signature of the staff who administered the medication, and whether the medication was effective. This affected one (Resident #52) of four residents reviewed for appropriate dose of schedule II narcotics per physician orders.

Findings include:

Review of the closed medical record for Resident #52 revealed an admission date of 10/20/22 and a discharge date of 07/04/25 due to death in the facility. Diagnoses included Alzheimer's Disease, dementia, cognitive communication deficit, essential hypertension, and anxiety.

Review of the physician orders revealed an order dated 06/13/25 to admit to hospice for the diagnosis of a malignant neoplasm of unspecified connective soft tissue.

Review of the physician orders further revealed an order dated 06/14/25 for morphine sulfate oral solution 20 milligrams (mg) per milliliter (ml), 9opioid pain medication) give 0.25 ml by mouth every two hours as needed for pain or shortness of breath.

Review of the CONTROLLED DRUG RECEIPT/RECORD/DISPOSITION FORM revealed Resident #52 was given two doses of 0.25 ml of morphine sulfate since the 15ml bottle of liquid morphine was received (documented as received on 06/14/25). Further review of the form revealed 0.25ml of morphine sulfate was signed out as given at 11:15 A.M. by Licensed Practical Nurse (LPN) #350 on 07/02/25, leaving 14.75ml of medication in the bottle after starting with 15ml at the beginning of that shift. The second dose of 0.25ml morphine was signed out by LPN #325 at 1:45 A.M. on 07/04/25, leaving 14.5ml of morphine sulfate in the bottle.

Review of the Medication Administration record (MAR) for June 2025 and July 2025 revealed one dose of morphine sulfate was documented as given to Resident #52 at 1:48 A.M. on 07/04/25 for a pain level assessed as a six out of ten. Further review of the MAR revealed no other morphine was documented as being administered to Resident #52.

Review of the SHIFT TO SHIFT NARCOTIC COUNT RECORD dated 07/02/25 revealed two nurses signed at change of shift noting no discrepancies were found with the drug count when LPN #350 came on duty the morning of 07/02/25 and LPN #310 was going off duty (15 ml in the bottle) and two nurses signed with no noted discrepancies at change of shift when LPN #350 was going off duty and LPN #325 was coming on duty the evening of 07/02/25 (14.25 ml in the bottle).

Interview on 07/10/25 at 1:05 P.M. with the Director of Nursing (DON) confirmed morphine sulfate 0.25ml was signed out on 07/02/25 at 11:15 A.M. on the controlled substance record by LPN #350 but not on the MAR. The DON further confirmed she spoke with LPN #350 who admitted to giving Resident #52 the morphine on 07/02/25 but not signing it off on the MAR.

Telephone interview on 07/10/25 at 1:27 P.M. with LPN #350 confirmed Resident #52 was administered the 0.25ml of morphine on 07/02/25, but she forgot to document administration on the MAR. LPN #350 further revealed she recalled reassessing the pain level and the medication was effective (there was no documentation of the reassessment). During the interview, LPN #350 confirmed the change of shift narcotic count was performed the evening of 07/02/25 with LPN #325, who agreed and signed off that the bottle was examined and contained the correct amount of medication after the dose had been administered earlier that day. LPN #325 was unable to be reached by phone for interview.

Follow-up interview with the DON on 07/10/25 at 3:50 P.M. confirmed once medications are administered, the nurses were expected to document administration on the MAR.

Review of the policy titled General Guidelines for Medication Administration effective 06/21/17 revealed administered medications were to be documented immediately on the MAR following administration to each resident.

Rule
Ohio Administrative Code - residential care rules
May 8, 2025Complaint survey · listed in Ohio's index; no findings report publishedNo deficiencies
No deficiencies cited
Ohio lists this visit in its inspection index with no deficiencies. The state publishes a findings report only when a visit cites something, so there is no further detail to show.
December 23, 2024Licensure survey · listed in Ohio's index; no findings report publishedNo deficiencies
No deficiencies cited
Ohio lists this visit in its inspection index with no deficiencies. The state publishes a findings report only when a visit cites something, so there is no further detail to show.
July 19, 2024Complaint survey · listed in Ohio's index; no findings report publishedNo deficiencies
No deficiencies cited
Ohio lists this visit in its inspection index with no deficiencies. The state publishes a findings report only when a visit cites something, so there is no further detail to show.
May 29, 2024Complaint survey · listed in Ohio's index; no findings report publishedNo deficiencies
No deficiencies cited
Ohio lists this visit in its inspection index with no deficiencies. The state publishes a findings report only when a visit cites something, so there is no further detail to show.
March 22, 2024Complaint survey · listed in Ohio's index; no findings report publishedNo deficiencies
No deficiencies cited
Ohio lists this visit in its inspection index with no deficiencies. The state publishes a findings report only when a visit cites something, so there is no further detail to show.
September 11, 2023Licensure survey4 deficiencies
R-0345Labeling of medicationsOhio citation · correction confirmed 05/29/2024
What the surveyor found

Based on interview, observation, record review, review of Teriparatide injection: Package Insert- Drugs. Com, and policy review the facility failed to ensure multi-use pen and/ or vials for injections were dated when opened. This affected one resident (#47) out of one resident observed receiving an injection. This had the potential to affect two residents (#24 and #47) that had orders for receiving an injection.

Findings include:

Review of medical record for Resident #47 revealed an admission date of 11/12/21 with diagnoses including history of falling, cardiac arrhythmia, and hypertension.

Review of September 2023 physician order revealed Resident #47 had an order that included: Teriparatide subcutaneous solution pen injector 600 microgram per 2.4 milliliter (ml) inject .08 ml subcutaneously (SQ) one time per day for osteoporosis.

Observation on 09/11/23 at 9:17 A.M. revealed Licensed Practical Nurse (LPN) #600 administered Resident #47 her Teriparatide as ordered. Observation revealed the pen injector was already opened and undated as to when it had been opened.

Interview on 09/11/23 at 9:25 A.M. with LPN #600 verified the Teriparatide pen injector was undated when it had been opened, and she did not know when it had been opened.

Review of facility policy labeled Medication Administration

Rule
Ohio Administrative Code - residential care rules
R-0392Establish/implement written infection control P/P; infection prevention and control program and designee requirementsOhio citation · correction confirmed 05/29/2024
What the surveyor found

Based on interview, observation, record review, and policy review the facility failed to maintain proper infection control measures during mealtime including proper hand hygiene and/ or not placing dirty dishes/ utensils on a cart that was serving meals. This affected 23 residents (#27, #28, #29, #30, #31, #32, #33, #35, #36, #37, #38, #39, #40, #41, #42, #43, #44, #45, #46, #47, #48, #49 and #50) who resided on the second floor and had the potential to affect all 48 residents residing at the facility.

Findings include:

Observation on 09/11/23 at 12:13 P.M. revealed Caregiver #601 placed gloves on and pushed a metal cart containing multiple lunch trays from the second floor servery down the hallway. Caregiver #601 entered Resident #38's room with his lunch tray. She proceeded to set up Resident #38's lunch tray by moving his bedside tray table and opening containers. She then proceeded to continue to wear the same gloves and pick up his breakfast tray that contained dirty dishes and utensils that were sitting on his counter. Caregiver #601 then placed the dirty breakfast tray onto the lunch cart that contained other lunch trays to be delivered. Caregiver #601 proceeded to push the cart down the hallway to pass more trays wearing the same gloves and did not perform hand hygiene. Observation revealed while pushing the cart, silverware from the cart fell to the floor, Caregiver #601 bent down with her gloved hands and picked up the silverware off the ground and placed onto Resident #38's breakfast tray on the cart. Observation revealed Caregiver #601 did not remove the gloves and/ or wash her hands after picking up the silverware from the floor. Caregiver #601 proceeded to Resident #43's room to deliver her tray. She set the tray on her over the bed table, opened her containers and placed a clothing protector in Resident #43's lap. Caregiver #601 then proceeded to leave Resident #43's room wearing the same gloves and did not perform hand hygiene and proceeded to pass the other trays on the cart.

Interview on 09/11/23 at 12:24 P.M. with Caregiver #601 verified that she did not perform hand hygiene after passing Resident #38 and #43's lunch tray. She also verified that she had removed Resident #38's breakfast tray from his room that contained dirty dishes and utensils and placed it on the lunch cart that contained lunch trays that needed to be served. She verified while passing trays, silverware had dropped to the floor, and she picked up the silverware from the floor without performing hand hygiene and proceeded to pass a tray.

Interview on 09/11/23 at 1:18 P.M. with the Director of Nursing revealed between each tray passed staff were to perform hand hygiene and was unsure why Caregiver #601 had placed gloves on to pass the trays. She also verified anytime staff picked something off the floor, staff was to perform hand hygiene and that they should not place dirty utensils and/ or dishes on a cart with meals that needed to be served. She revealed she did not have a policy regarding hand hygiene during mealtime and/ or not placing dirty dishes on meal cart that was serving meals.

Review of facility policy labeled Infection Control- Infection Surveillance

Rule
Ohio Administrative Code - residential care rules
R-0614Notify director when normal business interruption due to emergency/disasterOhio citation · correction confirmed 05/29/2024
What the surveyor found

Based on record review, interview, and policy review the facility failed to ensure residents who were capable of self-evacuating be evacuated in at least two fire drills a year on each shift and failed to conduct fire drills on each shift at least every three months. This had the potential to affect seven residents (#28, #31, #33, #37, #39, #46 and #47) who were able to self-evacuate and had the potential to affect all 48 residents residing in the facility. Findings include: 1. Review of the fire drills from September 2022 to August 2023 revealed residents who were capable of self-evacuating were only evacuated twice, 01/26/23 at 6:25 A.M. (night shift) and 06/24/23 at 9:36 A.M. (dayshift). Interview with Maintenance Director #602 on 09/11/23 at 11:45 A.M. verified residents capable of self-evacuation were only evacuated twice in the past year. Interview with the Director of Nursing on 09/11/23 at 1:18 P.M. revealed there were seven residents (#28, #31, #33, #37, #39, #46 and #47) who were able to self-evacuate. Review of the Fire ProcedureBased on record review, interview, and policy review the facility failed to ensure residents who were capable of self-evacuating be evacuated in at least two fire drills a year on each shift and failed to conduct fire drills on each shift at least every three months. This had the potential to affect seven residents (#28, #31, #33, #37, #39, #46 and #47) who were able to self-evacuate and had the potential to affect all 48 residents residing in the facility.

Findings include:

1. Review of the fire drills from September 2022 to August 2023 revealed residents who were capable of self-evacuating were only evacuated twice, 01/26/23 at 6:25 A.M. (night shift) and 06/24/23 at 9:36 A.M. (dayshift).

Interview with Maintenance Director #602 on 09/11/23 at 11:45 A.M. verified residents capable of self-evacuation were only evacuated twice in the past year.

Interview with the Director of Nursing on 09/11/23 at 1:18 P.M. revealed there were seven residents (#28, #31, #33, #37, #39, #46 and #47) who were able to self-evacuate.

Review of the Fire Procedure

Rule
Ohio Administrative Code - residential care rules
R-0661Maintain clean environment; housekeeping, garbage, rodentsOhio citation · correction confirmed 05/29/2024
What the surveyor found

Based on observation, interview, record review, and policy review the facility failed to ensure Resident #48, who used oxygen, had a No Smoking sign posted on the doorway of his room. This affected one resident (#48) out of four residents (#15, #23, #38, and #48) who are on oxygen. The facility census was 48. Findings include: Review of the medical record revealed Resident #48 was admitted on 09/08/23 with diagnoses including chronic obstructive disease, clostridium difficile, pulmonary disease, pleural effusion, acute respiratory failure with hypoxia, anxiety, heart failure, and emphysema. Review of the September 2023 physician's orders revealed Resident #48 had an order for three liters of oxygen continuous per nasal cannula. Observation on 09/11/23 at 10:45 A.M. with Maintenance Director #602 revealed Resident #48 was using oxygen via a nasal cannula and had an E tank (an approximate three-foot aluminum tank that holds oxygen) in his room. The doorway did not have a No Smoking sign. Interview on 09/11/23 at 10:50 A.M. Maintenance Director #602 verified Resident #48 did not have a No Smoking sign on his doorway. Review of the facility policy labeled Oxygen AdministrationBased on observation, interview, record review, and policy review the facility failed to ensure Resident #48, who used oxygen, had a No Smoking sign posted on the doorway of his room. This affected one resident (#48) out of four residents (#15, #23, #38, and #48) who are on oxygen. The facility census was 48.

Findings include:

Review of the medical record revealed Resident #48 was admitted on 09/08/23 with diagnoses including chronic obstructive disease, clostridium difficile, pulmonary disease, pleural effusion, acute respiratory failure with hypoxia, anxiety, heart failure, and emphysema.

Review of the September 2023 physician's orders revealed Resident #48 had an order for three liters of oxygen continuous per nasal cannula.

Observation on 09/11/23 at 10:45 A.M. with Maintenance Director #602 revealed Resident #48 was using oxygen via a nasal cannula and had an E tank (an approximate three-foot aluminum tank that holds oxygen) in his room. The doorway did not have a No Smoking sign.

Interview on 09/11/23 at 10:50 A.M. Maintenance Director #602 verified Resident #48 did not have a No Smoking sign on his doorway.

Review of the facility policy labeled Oxygen Administration

Rule
Ohio Administrative Code - residential care rules

Resident Satisfaction

2025-2026 survey

Ohio interviews residents directly and publishes the results by area. Scores run from 0 to 100.

89.9Overall satisfaction score
85.5Ohio average
Above Ohio average
AreaThis facility 
Care and services93.8
Caregivers96.3
Environment92.8
Facility culture88.6
Meals and dining92.0
Moving in95.8
Spending time79.5