The most recent inspection on file for Carriage Court of Hilliard took place on February 20, 2026. Across the 9 inspections published by the Ohio Department of Health, surveyors cited 6 deficiencies.
A deficiency is a rule the surveyor found the facility was not meeting. Ohio inspects against two rule books at once, so most findings carry a federal code and an Ohio code for the same problem; each is counted once here, the way the state counts it. Correction dates are the state's confirmation that the issue was fixed.
This report reproduces what Ohio publishes and nothing else. Of the 9 inspections listed, the state publishes the surveyor's written findings for 4; for the other 5 it publishes only the date, the type of visit and the number of deficiencies - 5 of which found none.
Facility Details
Inspections
9 on file · 6 deficienciesFebruary 20, 2026Complaint survey · listed in Ohio's index; no findings report publishedNo deficiencies▼
October 1, 2025Complaint survey · listed in Ohio's index; no findings report publishedNo deficiencies▼
June 12, 2025Complaint survey · listed in Ohio's index; no findings report publishedNo deficiencies▼
March 10, 2025Licensure survey · listed in Ohio's index; no findings report publishedNo deficiencies▼
January 27, 2025Complaint survey1 deficiency▼
R-0712Adequate and appropriate treatment and care▼
Based on record review, observation, care partner training guide review, review of employee file, resident interview, and staff interview, the facility failed to ensure a resident was provided care in manner the resident was assessed and planned for to be provided by the facility. This affected one (#34) of three residents reviewed for care and treatment. The faciliy identified 24 residents (#4, #6, #7, #10, #13, #16, #20, #21, #22, #23, #26, #31, #32, #33, #34, #35, #37, #39, #41, #47, #49, #52, #58 and #62) who require assistance with incontinence care. The facility census was 73.
Findings include:
Review of the medical record for Resident #34 revealed an admission date of 12/21/23, with diagnoses of diabetes mellitus, displaced bicondylar fracture of left tibia, major depressive disorder and urinary tract infection.
Review of comprehensive resident evaluation dated 12/09/24 revealed Resident #34 required staff assistance with transfer on or off the toilet, partial continence assistance with total incontinence of the bladder. Continence enabling devices and methods included: adult briefs, grab bar or transfer aid, and raised toilet seat. Review of continence goals revealed Resident #34 will receive assistance with continence needs and partial toileting and continence assistance.
Review of Resident #34's undated service plan details revealed goals of receiving assistance with continence needs, with no interventions noted.
Observation on 01/27/25 at 5:30 A.M., of Care Partner (CP) #74 providing incontinence care to Resident #34 revealed upon entering the room, CP #74 did not knock. CP #74 began to gather supplies for incontinence care. Once completed, CP #74 swiftly removed the sheet from on top of Resident #34, exposing Resident #34's soiled incontinence brief. CP #74 removed the side straps from the brief and rolled the front portion into Resident # 34's peri-area. CP #74 then swiftly lifted the resident with the chux without notifying the resident. CP #74 wiped the resident clean and removed the soiled brief entirely. CP #74 then rolled the resident back onto her back, wiping the resident's front area. At this time, this surveyor noticed Resident #34 grimace due to friction and shear of the wipe. CP #74 then again lifted up the absorbent pad without notice to the resident and placed a clean brief under the resident. CP #74 then rolled her back onto her back. During the entirety of this resident-to-care partner interaction, no explanation or conversation was conducted.
Interview on 01/27/25 at 5:35 A.M., with Care Partner #74 confirmed that she did not knock on the door, explain the peri-care process to residents and acknowledged that she did not converse with the resident during care.
Interview on 01/27/25 at 5:37 A.M., with Resident #34 indicated the peri-care was not performed gently, as the staff member was potentially in a rush. Resident #34 also stated that Care Partner #74 never explained the process of care and would always lift her without letting her know.
Review of Care Partner #74's employee file revealed an employee warning notice dated 01/03/24 indicating CP #74 has received complaints from residents about the staff member being rude when providing care. Plans for improvement include working on communication skills with residents and working on being polite. Further actions revealed failure to improve, embracing our company core values and making sure residents are taken care of properly and spoken to with respect, will result in a final warning with corrective action up to termination.
Review of the undated care partner training guide revealed perineal care includes explaining what you are going to do with the residents and ensuring to provide privacy, which includes covering the resident with a towel or sheet.
This violation represents non-compliance investigated under Complaint Number OH00160713.
Resident Satisfaction
2025-2026 surveyOhio interviews residents directly and publishes the results by area. Scores run from 0 to 100.
| Area | This facility | |
|---|---|---|
| Care and services | 85.4 | |
| Caregivers | 83.3 | |
| Environment | 94.6 | |
| Facility culture | 84.1 | |
| Meals and dining | 85.7 | |
| Moving in | 78.8 | |
| Spending time | 73.9 |