NY DOH Inspection Report

Massena Rehabilitation & Nursing Center

📍 89 Grove Street, Massena, NY 13662

Nursing HomeCert 4402304NSt. Lawrence County

Citations Summary

Jun 2022 – May 2026
103 Total Citations — state avg: 41
Issued in the reporting period
64Standard Health
39Life Safety Code
Severity of Citations
How serious were those 103 citations?
0
Minor potential harm
All corrected ✓
0
No actual harm
None in this period
In plain language
  • Across 31 inspections in the current reporting window; inspectors issued 103 citations in total.
  • Of those, 64 were standard health citations (quality of care) and 39 were related to the Life Safety Code (fire protection).
  • The state logged 238 complaints about this facility; 19 led to on-site inspections.
  • The state has 2 formal enforcement actions (fines or stipulations) on record.

A citation is a rule violation noted by a state inspector. Most are corrected through a plan of correction; the sections below show each citation, its severity, and how the facility compares with the statewide average.

Provider Information

Type
Nursing Home
Operating Certificate
4402304N
County
St. Lawrence
Phone
(315) 769-2494
Operated By
MARNC Operating, LLC (For Profit)
DOH Regional Office
Central New York
Occupancy Rate
84%
Staff Flu Vaccination
99%

Inspection Details

Surveys with Citations Only
August 15, 2025 CERTIFICATION/COMPLAINT Survey 17 Health 17 LSC
▼
Standard Health Citations
Bedrails
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤 Pattern October 10, 2025
Behavioral Health Services
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated October 10, 2025
Criminal History Record Check Process
Standard Health Citation — quality of care
Level 0 👤 Scope October 10, 2025
Food Procurement,store/prepare/serve-sanitary
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread October 10, 2025
Free Of Accident Hazards/supervision/devices
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated October 10, 2025
Grievances
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤 Pattern October 10, 2025
Infection Control
Standard Health Citation — quality of care
Level 0 👤 Scope October 10, 2025
Infection Prevention & Control
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated October 10, 2025
Label/store Drugs And Biologicals
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤 Pattern October 10, 2025
Menus Meet Resident Nds/prep In Adv/followed
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated October 10, 2025
Nutritive Value/appear, Palatable/prefer Temp
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤 Pattern October 10, 2025
Resident Rights/exercise Of Rights
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated October 10, 2025
Right To Be Informed/make Treatment Decisions
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated October 10, 2025
Right To Forms Of Communication W/ Privacy
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated October 10, 2025
Safe/clean/comfortable/homelike Environment
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤 Pattern October 10, 2025
Sufficient Dietary Support Personnel
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread October 10, 2025
Use Of Outside Resources
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated October 10, 2025
Life Safety Code Citations
Cooking Facilities
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread October 10, 2025
Develop Ep Plan, Review And Update Annually
Life Safety Code Citation — NFPA requirements
Level 1 · Potential for minimal harm 👤👤👤👤👤 Widespread October 10, 2025
Doors With Self-closing Devices
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤 Pattern October 10, 2025
Electrical Equipment - Power Cords And Extens
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤 Isolated October 10, 2025
Electrical Equipment - Testing And Maintenanc
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤 Pattern October 10, 2025
Electrical Systems - Essential Electric Syste
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread October 10, 2025
Elevators
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread October 10, 2025
Fire Alarm System - Testing And Maintenance
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread October 10, 2025
Fire Drills
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤 Pattern October 10, 2025
Hazardous Areas - Enclosure
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤 Isolated October 10, 2025
Horizontal Sliding Doors
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤 Isolated October 10, 2025
Maintenance, Inspection & Testing - Doors
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread October 10, 2025
Means Of Egress - General
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤 Pattern October 10, 2025
Sprinkler System - Maintenance And Testing
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread November 28, 2025
Stairways And Smokeproof Enclosures
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤 Isolated October 10, 2025
Subsistence Needs For Staff And Patients
Life Safety Code Citation — NFPA requirements
Level 1 · Potential for minimal harm 👤👤👤👤👤 Widespread October 10, 2025
Utilities - Gas And Electric
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤 Pattern October 10, 2025
November 19, 2024 COMPLAINT Survey 1 Health 0 LSC
▼
Standard Health Citations
Quality Of Care
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated December 30, 2024
February 12, 2024 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
February 6, 2024 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
January 30, 2024 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
January 29, 2024 COMPLAINT Survey 1 Health 0 LSC
▼
Standard Health Citations
Nutrition/hydration Status Maintenance
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated March 25, 2024
January 8, 2024 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
January 2, 2024 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
December 26, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
December 18, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
December 15, 2023 CERTIFICATION/COMPLAINT Survey 11 Health 4 LSC
▼
Standard Health Citations
Facility Hiring And Use Of Nurse Aide
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated February 13, 2024
Food Procurement,store/prepare/serve-sanitary
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤 Pattern February 13, 2024
Infection Prevention & Control
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread February 13, 2024
Menus Meet Resident Nds/prep In Adv/followed
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated February 13, 2024
Nutritive Value/appear, Palatable/prefer Temp
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated February 13, 2024
Posted Nurse Staffing Information
Standard Health Citation — quality of care
Level 1 · Potential for minimal harm 👤👤👤👤👤 Widespread February 13, 2024
Responsibilities Of Providers; Required Notif
Standard Health Citation — quality of care
Level 0 👤 Scope February 13, 2024
Safe/clean/comfortable/homelike Environment
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤 Pattern February 13, 2024
Sufficient Dietary Support Personnel
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤 Pattern February 13, 2024
Sufficient Nursing Staff
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤 Pattern February 13, 2024
Treatment/svcs To Prevent/heal Pressure Ulcer
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated February 13, 2024
Life Safety Code Citations
Electrical Equipment - Testing And Maintenanc
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤 Pattern February 13, 2024
Electrical Systems - Essential Electric Syste
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread March 5, 2024
Sprinkler System - Maintenance And Testing
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤 Isolated February 13, 2024
Subdivision Of Building Spaces - Smoke Barrie
Life Safety Code Citation — NFPA requirements
Level 2 · Minor potential harm 👤 Isolated February 13, 2024
December 6, 2023 COMPLAINT Survey 1 Health 0 LSC
▼
Standard Health Citations
License/comply W/ Fed/state/locl Law/prof Std
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤 Pattern January 31, 2024
November 13, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
November 6, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
July 24, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
July 17, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
June 28, 2023 COMPLAINT Survey 5 Health 0 LSC
▼
Standard Health Citations
Drug Regimen Is Free From Unnecessary Drugs
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated August 14, 2023
Foot Care
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated August 14, 2023
Laboratory Services
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated August 14, 2023
Quality Of Care
Standard Health Citation — quality of care
Level 3 · Actual Harm 👤 Isolated August 14, 2023
Treatment/svcs To Prevent/heal Pressure Ulcer
Standard Health Citation — quality of care
Level 3 · Actual Harm 👤 Isolated August 14, 2023
June 26, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
June 20, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
June 12, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
June 5, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
May 30, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
May 23, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
May 15, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
May 8, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
May 2, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
March 30, 2023 COMPLAINT Survey 3 Health 0 LSC
▼
Standard Health Citations
Free Of Accident Hazards/supervision/devices
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated May 15, 2023
Quality Of Care
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated May 15, 2023
Radiology/diag Srvcs Ordered/notify Results
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated May 15, 2023
March 20, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
February 28, 2023 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
October 31, 2022 COVID19 Survey 1 Health 0 LSC
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤👤👤👤👤 Widespread Not yet corrected
August 15, 2022 COMPLAINT Survey 2 Health 0 LSC
▼
Standard Health Citations
Bowel/bladder Incontinence, Catheter, Uti
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated September 19, 2022
Request/refuse/dscntnue Trmnt;formlte Adv Dir
Standard Health Citation — quality of care
Level 2 · Minor potential harm 👤 Isolated September 19, 2022
Severity Scale Reference
Level 0 — No Harm Potential Level 2 — Minor Potential Harm Level 3 — Actual Harm Level 4 — Immediate Jeopardy

Complaints

Jun 2022 – May 2026
Above state average. This facility received 161.6 complaints per 100 beds vs. a statewide rate of 57.4. 24 citations resulted from those complaints (16.3 per 100 beds vs. 5.3 statewide).
Total Complaints
238
55,669 statewide
Per 100 Occupied Beds
161.6
57.4 state avg
On-Site Inspections
19
7,566 statewide
Citations Issued
24
16.3 per 100 beds · avg 5.3
Facility-Reported Incidents
59%
55% statewide
Citations by CategoryThis Facility
Administration2
Dietary Services2
Other Services2
Physical Environment2
Quality of Care7
Resident Rights3
Total18

Enforcement & Fines

Jun 2016 – May 2026
2 enforcement actions totaling $30,000 in fines over the reporting period. Resolved via Stipulation & Order agreements with the NY Department of Health where applicable.
June 28, 2023
$20,000
Stipulation & Order #NH-23-098 · Signed October 17, 2023
Reason: Quality of Care
June 5, 2017
$10,000
Stipulation & Order #NH-18-014 · Signed April 6, 2018
Reason: Multiple Deficiencies