Citations Summary
Jun 2022 – May 202614 Inspections Conducted
10
No citations found
71% of all inspections
4
Resulted in citations
29% of all inspections
29 Total Citations — state avg: 41
Issued across those 4 inspections
14Standard Health
15Life Safety Code
Severity of Citations
How serious were those 29 citations?
0
Minor potential harm
All corrected ✓
0
No actual harm
None in this period
In plain language
- Across 14 inspections in the current reporting window, 10 found no citations at all; inspectors issued 29 citations in total.
- Of those, 14 were standard health citations (quality of care) and 15 were related to the Life Safety Code (fire protection).
- The state logged 97 complaints about this facility; 18 led to on-site inspections.
- The state has 1 formal enforcement action (fines or stipulations) on record.
A citation is a rule violation noted by a state inspector. Most are corrected through a plan of correction; the sections below show each citation, its severity, and how the facility compares with the statewide average.
Provider Information
Type
Nursing Home
Operating Certificate
0662301N
County
Chautauqua
Phone
(716) 985-4612
Operated By
Heritage Village Rehab and Skilled Nursing, Inc (Not for Profit)
DOH Regional Office
Western NY
Occupancy Rate
0%
Staff Flu Vaccination
96%
Inspection Details
Surveys with Citations Only▼
Standard Health Citations
ADL Care Provided For Dependent Residents
Standard Health Citation — quality of care
Drug Regimen Review, Report Irregular, Act On
Standard Health Citation — quality of care
Free From Abuse And Neglect
Standard Health Citation — quality of care
Grievances
Standard Health Citation — quality of care
Posted Nurse Staffing Information
Standard Health Citation — quality of care
Qapi/qaa Improvement Activities
Standard Health Citation — quality of care
Rn 8 Hrs/7 Days/wk, Full Time Don
Standard Health Citation — quality of care
Sufficient Nursing Staff
Standard Health Citation — quality of care
Life Safety Code Citations
Cooking Facilities
Life Safety Code Citation — NFPA requirements
Electrical Equipment - Power Cords And Extens
Life Safety Code Citation — NFPA requirements
Electrical Systems - Essential Electric Syste
Life Safety Code Citation — NFPA requirements
Electrical Systems - Other
Life Safety Code Citation — NFPA requirements
Exit Signage
Life Safety Code Citation — NFPA requirements
Fire Drills
Life Safety Code Citation — NFPA requirements
Gas Equipment - Cylinder And Container Storag
Life Safety Code Citation — NFPA requirements
Protection - Other
Life Safety Code Citation — NFPA requirements
Sprinkler System - Maintenance And Testing
Life Safety Code Citation — NFPA requirements
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
▼
Standard Health Citations
Reporting - National Health Safety Network
Standard Health Citation — quality of care
▼
Standard Health Citations
Bowel/bladder Incontinence, Catheter, Uti
Standard Health Citation — quality of care
Facility Assessment
Standard Health Citation — quality of care
Free From Abuse And Neglect
Standard Health Citation — quality of care
Sufficient Nursing Staff
Standard Health Citation — quality of care
Life Safety Code Citations
Fire Alarm System - Testing And Maintenance
Life Safety Code Citation — NFPA requirements
Gas Equipment - Cylinder And Container Storag
Life Safety Code Citation — NFPA requirements
Hazardous Areas - Enclosure
Life Safety Code Citation — NFPA requirements
Portable Fire Extinguishers
Life Safety Code Citation — NFPA requirements
Sprinkler System - Maintenance And Testing
Life Safety Code Citation — NFPA requirements
Subdivision Of Building Spaces - Smoke Barrie
Life Safety Code Citation — NFPA requirements
Severity Scale Reference
Level 0 — No Harm Potential
Level 2 — Minor Potential Harm
Level 3 — Actual Harm
Level 4 — Immediate Jeopardy
Complaints
Jun 2022 – May 2026Above state average. This facility received 163.0 complaints per 100 beds vs. a statewide rate of 57.4. 4 citations resulted from those complaints (6.7 per 100 beds vs. 5.3 statewide).
Total Complaints
97
55,669 statewide
Per 100 Occupied Beds
163.0
57.4 state avg
On-Site Inspections
18
7,566 statewide
Citations Issued
4
6.7 per 100 beds · avg 5.3
Facility-Reported Incidents
80%
55% statewide
| Citations by Category | This Facility |
|---|---|
| Administration | 1 |
| Dietary Services | 0 |
| Other Services | 2 |
| Physical Environment | 0 |
| Quality of Care | 2 |
| Resident Rights | 2 |
| Total | 7 |
Enforcement & Fines
Jun 2016 – May 20261 enforcement action totaling $6,000 in fines over the reporting period. Resolved via Stipulation & Order agreements with the NY Department of Health where applicable.
August 2, 2024
$6,000
Stipulation & Order #NH-25-052 · Signed August 27, 2025
Reason: Quality of Care
Reason: Quality of Care