Massachusetts inspects every assisted living residence at least once every two years. At its most recent compliance review on May 14, 2024, the state cited 2 findings at Christopher Heights of Belchertown. Across the 145 Massachusetts residences with a published report, the median is 6.
This page covers one review, not a history, and it is not a score or a ranking. A finding means the state identified something the residence has to correct; it does not on its own mean a resident was harmed. The state does not publish what happened after this review, so a finding listed here may since have been fixed.
Facility details
What the state found
2 findingsEmergency call responseIn the month of June 2023 there were 50 e-call response times over the eight minutes required by the Residence policy.▼
How quickly staff answer a resident's emergency call button.
EOEA reviewed response times and tests of the emergency response system from the calendar years 2022 to 2024 to determine compliance with Service Coordination requirements.
In the month of December 2022 there were 44 e-call response times over the eight minutes required by the Residence policy.
In the month of June 2023 there were 50 e-call response times over the eight minutes required by the Residence policy.
In the month of March 2024 there were four e-call response times over the eight minutes required by the Residence policy.
General Requirements for an ALR - Service and Service Coordination Requirements: Emergency Response
651 CMR 12.04(2)(b)(3.)(b.)(c.)
Incident reportingThe Residence filed 11 incident reports greater than 24 hours after the occurrence of the incident during the period reviewed.▼
Telling the state, on time, when something happens to a resident.
EOEA reviewed the Residence records and submitted incident reports from May 10, 2022 through May 14, 2024 for evidence that all occurrences of an incident or accident that has or may have a Significant Negative Effect on a Resident’s health, safety or welfare were reported to EOEA within 24 hours after the occurrence of the incident or accident.
The Residence filed 11 incident reports greater than 24 hours after the occurrence of the incident during the period reviewed.
Corrective Actions.
General Requirements for an ALR - Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies
651 CMR 12.04(11)(e)
Glossary
Abbreviations the state uses without explaining themWhat the residence must doThe residence must send the state a plan to correct each finding, what it will do to keep it from happening again, who is responsible and by when.▼
The residence must send the state a plan to correct each finding, what it will do to keep it from happening again, who is responsible and by when.