7
Findings
above the state median of 6
4
Repeat findings
cited at the previous review too
April 5, 2024
Last state review

Massachusetts inspects every assisted living residence at least once every two years. At its most recent compliance review on April 5, 2024, the state cited 7 findings at The Atrium at Drum Hill. 4 of them had already been cited at the previous review. Across the 145 Massachusetts residences with a published report, the median is 6.

This page covers one review, not a history, and it is not a score or a ranking. A finding means the state identified something the residence has to correct; it does not on its own mean a resident was harmed. The state does not publish what happened after this review, so a finding listed here may since have been fixed.

Facility details

Owner
Benchmark Senior Living, LLC.
Action taken
Plan of correction required
Initial certification
5/31/1998
Current certification
5/31/2022 through 5/31/2024
Previous compliance review
6/28/22

What the state found

7 findings · 4 repeat
Food and dietary servicesMissing components of Dietary Requirements.▼

Meals, dietary review and how the kitchen is run.

What the inspector found

EOEA reviewed the Residence’s dietary plan reviews from 2022 through the date of compliance review to confirm consistency with the most recent edition of Dietary Guidelines.

Current Resident menus were missing designations of which selections meet the daily recommend allowances of sodium, sugar and fat content as established by the Food and Nutrition Board of the of the National Research Council of the National Academy of Sciences.

General Requirements for an ALR: Dietary Reviews
651 CMR 12.04(2)(b)(4)

Resident screening and assessment · Resident care plansInconsistent with documenting all requirements of Assessments and Service Plans. Missing Bedrail assessments.
Repeat finding
▼

Resident screening and assessment: Checking, before and during residency, that the residence can meet a resident's needs.

Resident care plans: The written plan describing the care each resident is assessed to need.

The state cited these together under one finding.

What the inspector found

EOEA reviewed five (5) Resident Records to determine compliance with requirements for the Screening and Assessment, Service Plan Development and Service Plan Requirements.

Four (4) records were without documentation to confirm the initial assessment was conducted by a nurse.

Three (3) records were missing documentation of assessment results for Resident allergies.

Three (3) records were missing documentation of assessment results for Resident diagnosis.

Two (2) records were missing documentation of assessment results for Resident dietary needs.

Documentation of individualized enrichment activities provided to the resident was missing in three (3) Special Care Residence (SCR) records.

EOEA reviewed the Residence records of two (2) Residents utilizing bed rails / U-bars or similar devices for the period of 2022 through the date of the Compliance Review to determine compliance with the required assessment by a physical/occupational therapist every six months.

Documentation of an assessment conducted by a physical/occupational therapist every six months was missing for two (2) Residents utilizing a bed rail/ U-bar for the calendar years reviewed.

This was also cited at the previous compliance review.

General Requirements for an ALR: Screening and Assessment Service Plan Development and Requirements
651 CMR 12.04(6)(a) 651 CMR 12.04(7)(a)(1)(2)(4) 651 CMR 12.04(8)(a)(3)(b)

Quality assurance programMissing or incomplete components of the Quality Assurance and Performance Improvement requirements.
Repeat finding
▼

The residence's own program for auditing and improving the care it gives.

What the inspector found

EOEA reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Resident Safety Assurances and Medication Quality for the calendar years 2022 through the date of the Compliance Review.

Resident Safety Assurances

Documentation of a bi-annual review of the Evidenced Informed Falls Prevention Program, required per Residence policy, was missing in the 2022 calendar year reviewed.

This was also cited at the previous compliance review.

General Requirements for an ALR-Service and Service Coordination: Quality Assurance and Performance Improvement
651 CMR 12.04(10)(b)(d)(e)

Incident reportingThe Residence filed 49 incident reports greater than 24 hours after the incident or accident.
Repeat finding
▼

Telling the state, on time, when something happens to a resident.

What the inspector found

EOEA reviewed the Residence records and incident reports from June 2022 through the date of the Compliance Review to determine whether the Residence complied with the requirement to qualifying incidents to EOEA within 24 hours after the occurrence of the incident or accident.

The Residence filed 49 incident reports greater than 24 hours after the incident or accident.

This was also cited at the previous compliance review.

Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies
651 CMR 12.04(11)(e)

Resident progress notesInconsistent documentation of significant events.
Repeat finding
▼

The running notes staff keep on how each resident is doing day to day.

What the inspector found

EOEA reviewed five (5) Resident records to determine compliance with record requirements.

Inconsistent documentation of significant occurrences in the Progress Notes for two (2) Residents.

This was also cited at the previous compliance review.

Resident Record: Progress Notes
651 CMR 12.05(1)(c)

Resident recordsMissing documentation of information necessary for the continuity of care.▼

Records that keep a resident's care information complete and available to staff.

What the inspector found

EOEA reviewed the documentation maintained in two 90-day correspondence logs to communicate information necessary to maintain the continuity of care for Residents in the Residence.

The logs did not consistently document all significant or pertinent information necessary to maintain the continuity of care for all Residents.

Record Requirements: Correspondence Log
651 CMR 12.05(4)

Staff trainingInconsistent documentation of Introductory Visits.▼

Training and skills checks the residence must give and document for its staff.

What the inspector found

EOEA reviewed the records of five (5) Residents to determine compliance with the requirements that a nurse review the Resident’s service plan with all relevant personal care workers within the 48 hours after the provision of service or with any change of condition for the Resident.

Five (5) records were without documentation to support that Introductory Visits were consistently conducted with all applicable staff prior to or within 48 hours after the provision of Personal Care (PC) services, at the time of move-in or at the time of change in the Resident’s condition.

Training Requirements: Introductory Visits and Review
651 CMR 12.07(7)

Glossary

Abbreviations the state uses without explaining them
EOEAExecutive Office of Elder Affairs — the former name of AGE, used in older reports.
SCRSpecial care residence — a unit for residents living with dementia.
What the residence must doThe residence must send the state a plan to correct each finding, what it will do to keep it from happening again, who is responsible and by when. The state also asked for specific proof, listed here as written.▼
Specific Corrective Actions

Submit to EOEA the following:

Confirm the completion of an Introductory Visit for all current care staff with all Residents.