6
Inspections
2
Deficiencies
0
Actual Harm or Above
30
Occurrences
May 5, 2026
Last Inspection
S/S B/C Minimal potential

The most recent inspection of CAPPELLA OF GRAND JUNCTION on record is dated May 5, 2026. Across 6 published inspections, state surveyors cited 2 deficiencies, none of which reached the actual-harm level.

Colorado publishes inspections on a rolling window, so older surveys may no longer appear. Citation codes 0000 and 9999 are the surveyor's opening and closing comments, not deficiencies, and are excluded from the counts above. Where the state required one, the facility's own plan of correction is shown beneath the finding it answers.

Provider Information

Status
Active
Facility Type
Assisted Living Residence (Licensed Only)
Administrator
Sisneros, Suzanne
Owner
CAPPELLA OF GRAND JUNCTION LLC
Phone
(970) 822-7070
Payor Source
Private Pay
City
GRAND JUNCTION
ZIP
81506

Inspections & Citations

6 inspections · 2 deficiencies
5/5/2026Licensure and Licensure Complaint (Combined) · ID KQQU11No deficiencies
0000Initial CommentsSurveyor note
Findings
A relicensure survey with complaint #CO39826, #CO40493, and #CO40926 was completed on 5/6/26. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
9999Final ObservationsSurveyor note
Findings
THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary. The residence was advised to review and maintain the following processes in accordance with the existing program regulations at 6 CCR 1011-1, Chapter 7.(U1568) 14.21 The assisted living residence shall be responsible for complying with authorized practitioner orders associated with medication administration except for those medications which a resident self-administers.(U1600) 14.29 All prescribed and PRN medications shall be listed and recorded on a medication administration record (MAR) which contains the name and date of birth of the resident, the resident ' s room location, any known allergies, and the name and telephone number of the resident ' s authorized practitioner.(D) Each qualified medication administration person, nurse, or authorized practitioner shall document accurate information in the medication administration record including any medication omissions, refusals, and resident reported responses to medications.(U2706) 22.32 The assisted living residence shall ensure that oxygen tanks are secured upright at all times in a manner that prevents tanks from falling over, being dropped, or striking each other.
Plan of correction
The state did not require a plan of correction for this citation.
2/19/2025Licensure Complaint · ID 0IH711No deficiencies
0000Initial CommentsSurveyor note
Findings
A licensure complaint, prompted by #CO38832, was completed on 2/19/25. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
1/18/2024Revisit: Licensure Complaint · ID 46FW12No deficiencies
0000Initial CommentsSurveyor note
Findings
A licensure complaint revisit was completed on 1/18/24 for the previous deficiency cited on 1/5/23. The residence is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
1/18/2024Licensure Complaint · ID ZFY411No deficiencies
0000Initial CommentsSurveyor note
Findings
A licensure complaint, prompted by #CO34556 and #CO34061, was completed on 1/18/24. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
4/26/2023Revisit: Licensure (Re-licensure) · ID 1ZD312No deficiencies
0000Initial CommentsSurveyor note
Findings
A revisit survey was completed on 6/2/23 for all previous deficiencies cited on 12/14/22. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
9999Final ObservationsSurveyor note
Findings
Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Plan of correction
The state did not require a plan of correction for this citation.
1/5/2023Licensure Complaint · ID 46FW112 deficiencies
0000Initial CommentsSurveyor note
Findings
A licensure complaint, prompted by #CO30510, was completed on 1/5/23. Deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
1146Res Care Srvs-Comp Res Asmnt Annl/CICS/S B
Findings
Based on record review and interview, the residence failed to ensure a comprehensive assessment was updated when the resident's condition changed from baseline status, affecting two of three sample residents (#1, #3). (Cross-reference Q1180)Findings include: 1. Residence Policy The residence's Change of Condition policy, dated November 2021, read in part: "Documentation in the medical record will include notifications, new interventions and provided support, assessment findings, resident's response to changes and residents/families communication." 2. Resident #1 was admitted to the residence on 12/12/19 with a diagnosis of Alzheimer's disease. Residence incident reports read Resident #1 had falls on 11/11, 12/6, 12/13/22, and 1/1/23. Additionally, the reports read Resident #1 was hospitalized on 12/22/22. Residence progress notes for Resident #1 read as follows: 11/9/22: Resident #1 showed confusion on where he was and staff offered to show resident where his room was 11/11/22: Resident #1 was found laying on floor of bedroom after sliding from bed 11/21/22: Resident #1 asked why he was by the dining room as the resident was unsure why he was there. Staff returned Resident #1 to his apartment. Later that day, the resident had trouble walking down to breakfast. 12/1/22: The resident's foot hurt and swollen. 12/6/22: Resident #1 slammed the bedroom door and informed staff he did not know where he was or what he was doing. 12/7/22: Resident #1 got off of the bed using his walker, tripped and ended up on the floor. 12/13/22: Resident #1 was found laying on the floor. 12/16/22: Resident #1 was slowing down with his walking and needing the walker for longer distances. 12/22/22: Resident #1 was hospitalized. 1/1/23: Resident #1 had fall and was hospitalized. Blister on inner left leg. The residence completed level of care evaluations on 10/20/22 and 12/27/22. The 10/20/22 and 12/27/22 assessments read Resident #1 was at a for falls, used a walker, and had weakness in his legs which could result in using a wheelchair for longer distances. However, the resident experienced changes from baseline between these dates and no assessment was completed. On 1/5/23 at 1:20 p.m., the resident care coordinator (RCC) stated Resident #1 six months prior to the onsite had experienced a change from baseline status. The RCC stated she believed the resident needed a higher level of care and stated he had not been wanting to eat or move around and had been having increased difficulty with ambulation. On 1/5/23 at approximately 2:45 p.m., the administrator stated Resident #1 had a level of care evaluation done in late December 2022 due to the wound that had shown up on the resident. Further, she added Resident #1 had some mobility decline and stated he had not been the same emotionally for approximately one month. 3. Resident #3 was admitted to the residence on 9/21/22. On 1/5/23 at 9:10 a.m., Staff #1, Staff #2, and a third staff member were observed providing assistance to Resident #3. All three staff members had to assist in transferring Resident #3 from the toilet to her wheelchair. Residence incident reports read Resident #3 had falls on 10/1/22, 11/25/22, and 12/17/22. Residence progress notes for Resident #3 read as follows:11/10/22: Resident #3 refused to get out of bed and could not walk, hold up her head or body due to being too weak. 11/16/22: Resident #3 had a hard time getting up from the toilet and transferring from the recliner to the wheelchair. 11/24/22: Resident #3 tired and could not walk, hold herself up or dress or undress herself. 11/28/22: Resident #3 was unable to help with transfers and was not able to stand with the bar in the bathroom. 12/11/22: Resident #3 was not able to participate in transfers. The resident needed two staff to assist with a transfer. 12/17/22: Resident #3 was unable to bend her knee due to pain when transferring, which caused the resident to slip out of staff's hands. Resident #3 subsequently resident was placed on the floor. 12/18/22: Resident #3's right knee and lower leg were larger than the left knee 12/19/22: Resident #3 complainant her knee hurt after the fall, swelling was observed but no other injuries were noted. The residence had completed a level of care assessment on Resident #3 however; no assessment had been completed since although the resident had experienced changes in her baseline. The care assessment, dated 11/16/22, read Resident #3 required one staff member for assitance with transferring and did not require an assistive device to transfer to the bed, chair, or toilet. On 1/5/23 at 8:11 a.m., Staff #1 stated Resident #3 had become more than a two person transfer approximately one week prior to the onsite visit. On 1/5/23 at 8:11 a.m., Staff #2 stated Resident #3 had been having a change in condition that started a few days prior to the onsite visit. On 1/5/23 at 8:22 a.m., Resident #3 stated she had been having more pain in her leg. She stated due to the pain, it was more comfortable for her to stay in bed. On 1/5/23 at 12:08 p.m., Resident #3's family member stated Resident #3 had been having new knee pain for approximately three weeks at the time of the onsite visit. He stated approximately two weeks prior to the onsite visit, he was at the residence and Resident #3 was able to stand and get into her wheelchair but stated she no longer could stand up. On 1/5/23 at approximately 2:45 p.m., the administrator stated Resident #3 needed a higher level of care. She stated on 1/4/23 she had received a report from Resident #3's external service provider which read Resident #3 was a maximum assistance with transfers. The administrator added she had been informed the resident required three staff members for transfer on 1/5/23. She stated prior to 1/5/23, Resident #3 was a one to two person transfer depending on the staff member. On 1/5/23 at approximately 2:45 p.m., the administrator stated a change of condition would be anything outside of the residents baseline, such as a new diagnosis, a change in activities of daily living, hospitalizations, and falls if they are recurring. She stated Resident #1 was a resident with recurring falls. The administrator added within 72 hours of a resident having a fall, she would prefer an assessment was completed. Further, she stated Resident #1 should have had assessments completed for his fall. The administrator confirmed she had only completed one change in baseline assessment since she took over the task on 12/30/22.
Plan of correction · submitted by the facility
12.9 Resident Care Services – Comprehensive Resident AssessmentCORRECTIVE ACTION: A change of condition assessment and service plan was completed on Resident #1 on 1/19/23 to include full assistance with ADLs, changes in mobility needs/transfers, fall prevention interventions and coordination of wound care provided by outside provider. A change of condition assessment and service plan was completed on Resident #3 on 1/16/23 to include updates with transfer assistance, the use assistive devices and initiated hospice services. IDENTIFICATION OF OTHER RESIDENTS: Following the survey, the Executive Director (ED)/RCC audited resident records, progress note and interviewed care team to identify any residents who change of condition from baseline status in the last 30 day. Those residents identified with a change of condition had a comprehensive assessment completed and service plan updated. MEASURES OR SYSTEMIC CHANGES TO BE PUT INTO PLACE:Risk training provided by Regional Director of Clinic Services to ED/RCC on how to respond to changes of condition, including medical attention, documentation, notification of physician and responsible party on January 9th, 2023. ED/RCC provided in-service to care team on response to resident change of condition, including medical attention, reviewed stop and watch alert charting system in the resident health record, appropriate documentation and the notification process to physician and responsible party on January 10th, 2023. RDO and RCC implemented and in-serviced all care team members February 1st, 2023, with a new fall prevention monitoring program to include immediate post fall huddle, incident reporting procedures and leadership assessment to identify risk factors and interventions that are documented on service plan. MONITORING AND INCLUSION INTO QA:During daily huddle, ED or designee will review and follow up any resident incidents, alert charting, or high priority progress notes to identify change of condition to ensure a comprehensive assessment is completed in a timely manner with appropriate interventions in place. This will begin immediately and continue as regular standard practice. Wellness Audit will be completed each week by ED or designee to review daily care team follow-up reports, residents at risk report, resident change of condition, incident reports and notifications for completion and accuracy. This will begin immediately and continue as regular standard practice. Resident’s change of condition will be reviewed monthly during the Quality Assurance Review including quality indicators and benchmarks by the ED and designee. To ensure resident change of condition or health status is reviewed, interventions in place with appropriate notifications to physicians and responsible parties in a timely manner. This will be completed monthly for 90 days and quarterly thereafter.
1180Res Care Srvs-Fall Mgt PrS/S C
Findings
Based on record review and interview, the residence failed to establish a fall management program that included detailing in each resident's care plan the individualized approach necessary to address fall risks related to deficits in strength and balance, affecting two of three sample residents (#1, #3). (Cross-Reference Q1146)Specifically, Resident #1 had falls on 11/11, 12/6, and 12/13/22. The 12/13/22 fall resulted in pain and bruising over the left side of the resident's body. The residence failed to update the care plan for Resident #1 for the falls on 11/11, 12/6, and 12/13/22 detailing the individualized approach necessary to address fall risks. On 12/27/22 the residence updated the care plan for Resident #1; however, it was not updated after the resident sustained another fall on 1/1/23. Findings include: 1. Residence Policy The residence's fall management policy, dated December 2021, read in part: "The health and wellness director/assisted living director or designee will investigate the fall with the intention of preventing further falls for the person who fell and for other people who may be in a similar situation. Changes to service plans will be made, as needed." 2. Resident #1 was admitted to the residence on 12/12/19 with a diagnosis of Alzheimer's disease. Residence incident reports read Resident #1 had falls on 11/11, 12/6, 12/13/22, and 1/1/23. Additionally, the reports read Resident #1 had a hospitalization on 12/22/22. Residence progress notes for Resident #1 read as follows: 11/11/22: Resident #1 was found laying on floor between his bed and dresser, the resident stated he slid out of bed 12/7/22: Resident #1 was found sitting on floor in the bathroom doorway. The resident stated he was getting off of his bed, using his walker and tripped. 12/13/22: Resident #1 was observed lying on the floor between the dinner table and the wall. 12/14/22: Resident #1 stated his left shoulder was sore all over and his elbow was tender. The resident's left hip had scrapes and small skin tear with large area of discolored skin. 12/17/22: A family member notified the residence that left side of Resident #1's the body was discolored. 12/18/22: Resident #1 had dark discoloration on the left side of his body as well as discoloration on right side of the his body by the waist 1/1/23: Resident #1 was on the floor laying between the bed and bathroom door with mattress pulled halfway off of the bed, his wheelchair was by the foot of the bed. The resident stated he was in pain and did not know how he got there. The residence's care plan for Resident #1 read a revision was completed on 12/27/22. The revision read for fall interventions, staff were to ensure Resident #1 had appropriate footwear on and that he was fully awake before attempting to stand and walk. Prior to the 12/27/22 revision, no additional fall interventions by staff had been added to the care plan since 1/14/21, although Resident #3 had falls on 11/11/22, 12/6/22, and 12/13/22. Additionally, the care plan read on 12/27/22 a revision was made to include the resident chose to sleep with his legs off the bed and laid sideways however; it did not read what staff were to do about his sleeping position. Residence fall assessments for Resident #1, dated 10/20/22 and 12/27/22 read Resident #3 was a high fall risk. On 1/5/23 at approximately 7:50 a.m., Staff #1 stated Resident #1 had a fall she was aware of however; she stated she was not at the residence when it occurred. Staff #1 stated she observed bruising on Resident #1's left side of his body. On 1/5/23 at 8:11 a.m., Staff #2 stated she had not seen Resident #1's fall but stated a few days after the fall, Resident #1 had complained of pain. On 1/5/23 at 10:58 a.m., Resident #1's practitioner stated she had seen Resident #1 on 12/19/22 and had noticed bruising throughout the left side of his body as well as small healing abrasions. On 1/5/23 at 12:31 p.m., the residence's former resident care coordinator stated she had responded to Resident #1's fall on 12/13/22. She stated the resident did not report pain at the time and did not appear to have inquiries. However, she added a few days following the fall, she noticed what appeared to be a large bruise on Resident #1. On 1/5/23 at 1:20 p.m., the resident care coordinator (RCC) stated Resident #1 had falls due to how he shuffled his feet when he walked. She stated he did not pick up his feet correctly when he walked. The RCC added Resident #1 did not walk close enough to this walker and stated he slept halfway off of his bed. Further, she stated she was aware Resident #1 had multiple falls. On 1/5/23 at approximately 2:45 p.m., the administrator stated the infection presenting as a blister on Resident #1's leg was more than likely what had contributed to the falls. She stated Resident#1 had fallen in the past. The administrator added the interventions the residence had in place to prevent Resident #1's falls were ensuring he knew how to use his call button, more frequent checks, and taking to him about movements and how he can move with his walker. Further, she stated Resident #1 had a tendency to get ahead of himself due to his mind telling him he could move faster than his body could. On 1/5/23 at 3:17 p.m., the family member for Resident #1 stated she saw Resident #1 on 12/14/22 and he stated his arm hurt but she did not look to see if he was injured. The family member stated on 12/15/22, she saw the bruises on Resident #1. The family member added Resident #1 did not lay correctly on his bed and that the practitioner at the emergency room informed her the falls could be related to Resident #1's infection on his leg. 3. Resident #3 was admitted to the residence on 9/21/22. Residence incident reports read Resident #3 had falls on 10/1/22, 11/25/22, and 12/17/22. Residence progress notes for Resident #3 read as follows: 10/1/22: Resident #3 slipped to the floor with staff member as the resident had difficulty when walking. 12/17/22: Resident #3 was unable to bend her knee due to pain when transferring, which caused resident to slip out of staff's hands. Subsequently Resident #3 was placed on the floor. 12/19/22: Resident #3 complained that her knee hurt after the fall. Swelling was observed and no other injuries were noted. The care plan for Resident #3, last updated on 9/29/22, read the resident needed reminders to call for assistance and that staff were to do stand by for transfers. The care plan did not read individualized approaches by staff to help prevent falls for Resident #3. The care plan had not been updated following the falls on 10/1, 11/25 and 12/17/22. The residence's fall risk assessment, dated 11/16/22, for Resident #3 read she was a high fall risk. On 1/5/23 at 12:08 p.m., the family member for Resident #3 stated he was aware of Resident #3's falls. On 1/5/23 at approximately 2:45 p.m., the administrator stated prior to being admitted to the residence, Resident #3 had mobility issues from a fall. She added, due to Resident #3's knee giving out during care, she had a fall. On 1/5/23 at approximately 2:45 p.m., the administrator stated if a resident had three falls within a 90 day period, they were considered a frequent faller by the residence. She stated the expectation would be for interventions to be in care plans for residents who had fallen, especially if they were rated a high fall risk on the assessment. The administrator confirmed she was not aware the care plans for Resident #1 and Resident #3 had not been updated after each of their falls.
Plan of correction · submitted by the facility
12.15 Resident Care Services- Fall Management ProgramCORRECTIVE ACTION: A Fall assessment and service plan were completed on Resident #1 on 1/19/2023 to include full assistance with ADLs, changes in mobility needs/transfers, individual fall prevention interventions. A Fall assessment and service plan were completed on Resident #3 on 1/16/2023 to include updates with transfer assistance, individual fall prevention interventions as well as hospice services. IDENTIFICATION OF OTHER RESIDENTS: Following the survey, the ED and RCC reviewed all fall related incident reports in the past 30 days. Those residents identified will falls in the past 30 days had a fall assessment completed and service plan updated with individualized interventions in place. MEASURES OR SYSTEMIC CHANGES TO BE PUT INTO PLACE:On 1/9/23 Risk training provided by Regional Director of Clinic Services to ED and RCC on new fall management program including the appropriate procedures for fall huddles, completion of incident reporting and tracking, leadership fall assessments as well as updating service plans with individualized fall interventions to prevent further fall or injury risk. On 2/1/23 RDO and RCC in-serviced care team on new fall management program that includes fall huddles and incident report tracking. MONITORING AND INCLUSION INTO QA:During daily huddle, ED or designee will review and follow up any resident incidents, alert charting, or high priority progress notes to identify falls and ensure fall management program is followed appropriately. This will begin immediately and continue as regular standard practice. Wellness Audit will be completed each week by ED or designee to review daily care team follow-up reports, residents at risk report, resident change of condition, incident reports and notifications for completion and accuracy. This will begin immediately and continue as regular standard practice. Resident falls will be reviewed monthly during the Quality Assurance Review including quality indicators and benchmarks meetings by the ED and designee. To ensure falls are reviewed, assessments completed, and service plans have individual interventions in place to prevent further risk. This will be completed monthly and be standard practice.

Reportable Occurrences

30 records
4/15/2026Physical Abuse · ID 2623U246006Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 4/15/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Staff responded to client (A)'s emergency pendant, who reported waking up to their roommate hitting them. During the course of the investigation, the healthcare entity separated both clients, contacted the police, conducted interviews, and reviewed records. Both clients experienced cognitive impairment, had conflicting information about the incident, and about who the aggressor was. Both clients refused to be assessed by staff; however, no injuries were observed. Client (B) expressed concerns about client (A)'s cognitive impairment progression. The facility implemented staff redirection strategies, family involvement, and contacted client (A)'s medical provider to review their medications for potential adjustments. The facility encouraged client (A) to leave their room during behavior expressions and encouraged client (B) to notify staff when feeling unsafe. Due to the results of the investigation being inconclusive, the event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 6/1/2026 · released to the public 6/11/2026.
3/25/2026Neglect · ID 2623U246005Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 3/25/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported neglect of a client. Staff (2) alleged that staff (1) did not follow client (A)'s care plan. This created significant potential for harm. During the course of the investigation, the healthcare entity suspended staff (1), contacted police and medical providers, conducted interviews, and reviewed records. Staff assessed client (A), and no visible injuries or skin breakdown were indicated. Staff completed client (A)'s required care tasks. Staff (1) confirmed the incident and admitted to incorrect documentation. The facility terminated staff (1)'s employment. The facility reeducated staff on care task expectations, accurate documentation, and mandatory reporting. The facility implemented interventions to ensure client hygiene, comfort, and dignity, including consistent monitoring of incontinence needs. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 5/19/2026 · released to the public 5/26/2026.
3/19/2026Verbal Abuse · ID 2623U246004Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 3/19/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported verbal abuse of a client. Client (C) cornered client (B) and began to yell and make accusatory and demeaning statements. Staff attempted to intervene; however, client (C) continued to follow clients (A) and (B), while being verbally aggressive. Client (C) grabbed client (B). During the course of the investigation, the healthcare entity separated the clients, ensured they felt safe, contacted police, conducted interviews, and reviewed records. Client (A) and (B) denied fear or harm and reported feeling safe. Due to cognitive decline, all three clients were unable to provide detailed information about the incident. The facility implemented redirection, increased supervision, and a medication review with client (B)'s medical provider. Due to no fear or injury, the event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 5/8/2026 · released to the public 5/18/2026.
3/12/2026Neglect · ID 2623U246003Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 3/11/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported neglect of a client. Client (A)'s representative reported per the emergency department, that client (A) was not administered their prescribed medication from the facility for five days. This caused significant potential for harm. During the course of the investigation, the healthcare entity contacted police and medical providers, conducted interviews, and reviewed records. The facility confirmed the delivery of the medication from the pharmacy, that it was in stock at the facility, and that the medication was administered per the practitioner's orders with no gaps. Client (A) confirmed taking the prescribed medication and understanding their current prescribed medications. The facility retrained staff on reordering and administering medications and communicating with the client's medical team. The facility instructed staff to monitor client (A) and report any changes in condition. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 5/15/2026 · released to the public 5/22/2026.
12/15/2025Brain Injury · ID 2523U246013Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 12/15/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a brain injury of a client. A client experienced an unwitnessed fall and reported hitting their head. The client was transported to the hospital for further assessment where diagnostic imaging confirmed the presence of a brain bleed. During the course of the investigation, the healthcare entity adjusted the client’s medications and increased monitoring. Upon returning to the facility, the client was placed on two-hour safety checks and fall precautions to reduce the risk of recurrence. A few days later, the client exhibited a change in condition and returned to the emergency department for evaluation. From the client transferred to another facility due to their increased care needs. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 3/4/2026 · released to the public 3/11/2026.
12/8/2025Physical Abuse · ID 2523U246012Reported on time: No
Occurrence summary
SUMMARY OF FINDINGS:On 12/18/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Staff #1 was witnessed pulling Client (A) back onto the secured unit after Client (A) opened the exit door. Per the facility’s report, both parties were struggling against each other. During the course of the investigation, the healthcare entity assessed the client, notified law enforcement, and conducted interviews. Staff #2 intervened and was able to escort Client (A) back onto the unit without issue. Client (A) exhibited no visible injuries and did not express pain, but was unable to recall the incident due to diminished cognitive functioning. Client (A) was placed on increased monitoring to redirect away from the exit doors. Staff #1 confirmed using physical force to restrain Client (A), which was against facility policy. Staff #1’s employment was terminated. All staff received education on elopements, client rights, abuse, and mandatory reporting. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was not submitted within the required timeframe.
Publication
Sent to facility 4/1/2026 · released to the public 4/8/2026.
12/2/2025Death · ID 2523U246011Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 12/1/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported the death of a client. The client was found on their bathroom floor deceased by a visitor. During the course of the investigation the healthcare entity conducted interviews and reviewed documentation. The client was on hospice services at the time of their fall. The facility will continue to monitor clients on fall precautions. The death was reported to the coroner, however, the facility indicated the coroner stated the client most likely had a major cardiac event in the bathroom falling backwards. According to the report, the body was released, the death was not suspicious in nature. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 3/4/2026 · released to the public 3/11/2026.
10/30/2025Physical Abuse · ID 2523U246009Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 10/30/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical and verbal abuse of a client. Staff witnessed Client (B) strike Client (A) on the right side of their face, then verbally indicate it may happen again. Client (A) was observed holding their face where they had been struck. During the course of the investigation, the healthcare entity separated and assessed the clients, notified law enforcement, and conducted interviews with staff and clients. The facility reported Client (B) continued to threaten Client (A). Due to diminished cognitive functioning, Client (A) does not recall the event. When interviewed, Client (B) confirmed striking Client (A). Both clients were placed on increased monitoring following the incident. Staff were educated on de-escalation techniques and to recognize behavioral triggers for Client (B). The event was substantiated. This is the second report of a client to client altercation involving Client (A). Please refer to case ID 2523U246008 for further information. This is the second report of a client to client altercation involving Client (B). Please refer to case ID 2523U246003 for further information. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 1/16/2026 · released to the public 1/23/2026.
8/28/2025Physical Abuse · ID 2523U246008Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 8/28/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported physical abuse of a client. Staff heard yelling and found Client (A) in Client (B)’s room. During the course of the investigation the healthcare entity ensured the clients were separated before the police were notified. Client (A) was found to have a red area on their back. Client (B) had a skin tear for trying to grab Client (A) after staff interventions. Both the clients will have increased oversight. Client (A) will be monitored for wandering and redirected. Client (B)’s medications were reviewed, and the client was evaluated by hospice for additional services. The facility could not determine what happened but could conclude Client (B) hit Client (A) for being in their room. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 12/17/2025 · released to the public 12/31/2025.
5/31/2025Missing Person · ID 2523U246006Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 5/31/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a missing client. The client was an at-risk person and was missing for over an hour. The facility was unaware until the local pharmacy called and indicated the client was in their building. During the course of the investigation the healthcare entity conducted a headcount for all clients, interviewed clients and staff. The police were notified, staff #1 went to get the client and return them to the facility. The client's medications were adjusted to reduce evening time exit seeking behaviors and staff increased safety checks on the client. The windows were adjusted to prevent the client from exiting through them. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 11/11/2025 · released to the public 11/18/2025.
5/29/2025Misappropriation of Property · ID 2523U246004Reported on time: No
Occurrence summary
SUMMARY OF FINDINGS:On 5/29/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported misappropriation of client property. Client (A) alleged jewelry was missing. During the course of the investigation the healthcare entity conducted a search, and interviews. A family member indicated Client (A) had a history of hiding things, however 5-6 rings were missing, but they could not give a description. Staff had not observed any suspicious activity. The family was educated on removing valuables from the apartment and obtaining insurance for other valuable items. The police were notified and no assailant was identified. Due to the lack of information. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was not submitted within the required timeframe.
Publication
Sent to facility 8/19/2025 · released to the public 8/26/2025.
4/24/2025Physical Abuse · ID 2523U246003Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 4/24/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported physical abuse of a client. During the course of the investigation the healthcare entity ensured the clients were separated before the police were notified. Client (A) presented to staff with blood on the bridge of their nose, indicating Client (B) had hit them. Client (A)’s injury was treated by the paramedics. Neither client could recall the incident later due to cognitive impairment. Client (B) was sent to the hospital for an unrelated fall and did not return due to needing a higher level of care. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 9/22/2025 · released to the public 9/26/2025.
2/6/2025Physical Abuse · ID 2523U246002Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 2/6/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Staff witnessed client (A) hit client (B) in the back with a roll of silverware and grab their head and squeeze it and shake it back and forth. During the course of the investigation, the healthcare entity separated the clients, notified law enforcement, completed an assessment, and conducted interviews. Client (B) had no visible injuries. The facility increased safety monitoring, completed medication reviews and adjustment, and educated staff. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 8/19/2025 · released to the public 8/26/2025.
12/15/2024Physical Abuse · ID 2423U246014Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 12/15/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a physical abuse event. Client (B) alleged client (A) had been hitting her with a walker and running into her causing pain to the specific area. Client (B) reported it felt like the altercation resulted in a bone being re-cracked. During the course of the investigation, the healthcare entity implemented a monitoring plan and encouraged a medical assessment for client (B). No visible injury was observed and the family planned to take client (B) to a medical appointment the following week. Client (A) denied the allegation and as there were no witnesses to these alleged events, the event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was not submitted within the required timeframe.
Publication
Sent to facility 6/24/2025 · released to the public 7/1/2025.
12/13/2024Physical Abuse · ID 2423U246013Reported on time: No
Occurrence summary
SUMMARY OF FINDINGS: On 12/13/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported physical abuse of a client. During the course of the investigation, the healthcare entity, assessed the client and assured their safety. The client’s POA (power of attorney) reported the client had a large bruise of unknown origin on their left arm. There was no known alleged assailant. The client was assessed and the bruise appeared newer. The client did not know how this occurred and denied pain. The record review and staff interviews showed the client was independent with their daily care needs and very little hands on care was provided. The POA was interviewed and it was determined the POA recalled reaching for the client’s arm firmly to help redirect them to their room. The healthcare entity determined that physical abuse did not occur and the POA did not intentionally mean to cause the client any harm. The POA was provided with education. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 7/8/2025 · released to the public 7/15/2025.
12/13/2024Neglect · ID 2423U246012Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 12/17/24, the healthcare entity investigated a reportable event that occurred on 12/13/24. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a neglect event. Reportedly, staff #1 falsely documented that client (A) was present in the building and that staff conducted safety checks. However, client (A) did not return that night as expected and her whereabouts were unknown. The facility concluded staff #1 failed to follow facility policies for protective oversight, communication regarding a missing person, and falsely documented in client (A)’s medical record. Staff #1’s employment was terminated. Client (A) returned the following day without any reported injuries. The event was substantiated. Education was provided to the client regarding the use of her fob key and staff was reminded on the safety protocols. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 6/24/2025 · released to the public 7/1/2025.
12/4/2024Neglect · ID 2423U246011Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 12/4/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported neglect of a client. During the course of the investigation, the healthcare entity, assessed the client. Reportedly, it was discovered through a medication audit that client (A)’s blood thinner was pending confirmation at admission on 9/11/24; therefore, they did not receive this medication for approximately 3 months. The physician was notified and ordered laboratory tests. The client did not sustain any adverse effects from the error. The record review showed a previous staff member was aware of the issue and they failed to follow up to resolve the issue. The staff member was no longer employed at the time of this event. The healthcare entity determined policy and procedure was not followed by staff for timely notification with potential for significant client harm. Staff were provided with education. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 7/10/2025 · released to the public 7/17/2025.
10/26/2024Neglect · ID 2423U246009Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 10/28/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported neglect of a client. Staff #1 was alleged to be under the influence and slept during their shift. During the course of the investigation the healthcare entity conducted interviews and reviewed camera footage. Staff #1 admitted to sleeping, and was seen on the camera missing for periods of time. No harm came to any of the clients. Staff #1’s employment was terminated and all staff were educated on ethics, drug free work policy, no sleeping on the job and timely reporting. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 7/11/2025 · released to the public 7/18/2025.
10/26/2024Brain Injury · ID 2423U246008Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 10/26/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a brain injury of a client. During the course of the investigation the healthcare entity did an assessment, and obtained medical treatment for the client. The client’s care plan was updated to reflect safety interventions to include: fall precautions, increased safety checks, and additional support from hospice. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 2/11/2025 · released to the public 2/18/2025.
8/24/2024Brain Injury · ID 2423U246005Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 8/24/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a brain injury of a client. During the course of the investigation the healthcare entity did an assessment, and obtained medical treatment for the client before they will be admitted to a higher level facility, and not returning to this facility. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 2/6/2025 · released to the public 2/13/2025.
7/18/2024Misappropriation of Property · ID 2423U246004Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 7/18/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported misappropriation of client property. During the course of the investigation the healthcare entity searched for the missing money, and educated all clients on keeping their doors and valuables locked away. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 2/6/2025 · released to the public 2/13/2025.
6/24/2024Physical Abuse · ID 2423U246003Reported on time: No
Occurrence summary
SUMMARY OF FINDINGS:On 6/26/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported physical abuse of a client. During the course of the investigation the healthcare entity ensured the victim and the alleged assailant, Staff member (1), were separated before the police were notified. The victim had a bruise to their eye. Staff member (1) stated the victim was hitting them before they stood up and possibly hit the victim before another staff member could assist. Staff member (1) was removed from all shifts. Staff were educated on abuse and timely reporting. Also provided dementia training and behavior management training to deescalate situations. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was not submitted within the required timeframe.
Publication
Sent to facility 4/3/2025 · released to the public 4/10/2025.
4/10/2024Missing Person · ID 2423U246002Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 4/10/24 resident (A) was brought back to the facility by a resident who resides in another building on campus. Resident (B) was also seen in an area of the building they are unauthorized to be in and staff brought them back into the secured area. Both residents reside in memory care and both residents were outside of the memory care area without the staff knowing about it. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the family. No injuries to either residents. The cameras were reviewed to determine what happened. The agency staff member stated they did not know what the alarms were for. The facility investigation concluded both residents pushed the egress door to the secured memory unit and were able to get outside. The agency staff member who deactivated the alarm did not complete a head count or an immediate search. To help prevent a recurrence, immediate training with all staff, including agency staff were done on the secured memory neighborhood and egress doors. Increased safety checks for both residents and a Ring camera was installed for staff to see outside the facility. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 11/26/2024 · released to the public 12/3/2024.
3/10/2024Neglect · ID 2423U246001Reported on time: Yes
Occurrence summary
SUMMARY FINDINGS:On 3/9/24 a family member alleged staff member (1) neglected resident (A) by not providing incontinence care when requested. Resident (A) was not provided assistance until the next shift when hospice staff and staff member (2) assisted resident (A). Resident (A) was assessed at that time and did not have any skin concerns, was declining quickly and was no longer responsive. Staff member (1) believed they could not assist resident (A) as they were receiving services from hospice staff and was actively passing. The facility’s investigation revealed there was no documentation or orders to not provide care to resident (A). Staff member (1) was neglectful and did not follow resident (A)’s plan of care. Additionally, staff member (1) documented incontinence care was provided. Staff member (1) voluntarily quit during the investigation. Training was provided to staff to follow care plans and accurate documentation. DEPARTMENT FINDINGS:In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 11/25/2024 · released to the public 12/2/2024.
12/14/2023Brain Injury · ID 2323U246008Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 12/14/23, staff member (1) was conducting safety checks when female resident (A) in her 80s, was found on the floor in the hallway. Resident (A) stated she hit her head and felt numb. Emergency services were called and resident (A) was sent out to the hospital for an evaluation and treatment. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the family, ombudsman and physician. Resident (A) was diagnosed with a concussion without loss of consciousness with a build up of pressure in the brain. Documentation revealed resident (A) has a diagnosis of dementia and poor safety awareness. Resident (A) routinely refused care from staff, medications at times and refused attending doctor appointments. The facility investigation concluded resident (A) had an unwitnessed fall due to the lack of safety awareness and cognitive impairment. Resident (A) is her own decision maker and continues to ambulate without supportive devices. To help prevent a recurrence, the facility planned to work with the resident on ambulation safety and fall prevention. The facility is also coordinating services with adult protective services to find a guardian, family member, or representative to help with decision making tasks. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
11/5/2023Verbal Abuse · ID 2323U246006Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 11/5/23, there was an allegation of a staff member (staff #1) yelling and belittling a memory support resident. The resident (A) did not want to return back to his apartment for fear of staff #1. An administrative staff member alleged s/he overheard parts of a conversation between Staff #1 and Resident (A) that were abusive. Resident (A) in his 80’s was upset at the interaction and subsequently told the administrative staff member, he was not doing well and believed Staff #1 had a problem with him. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, family/guardian, ombudsman and physician. Staff #1 was suspended pending the outcome of the investigation. Resident A was assessed by the nurse and found to have no behavioral or mood changes. The administrative staff member stated s/he overheard Staff #1 tell Resident (A) that he lived here now and was not going to get out. The resident was trying to talk to Staff #1 but s/he told him ‘that was it’ and s/he was not going to discuss it anymore. Resident (A) had significant cognitive impairment and was unable to participate in a follow up interview. Staff #1 stated s/he was frustrated that Resident (A) kept asking him/her questions when s/he was also trying to administer medications. S/he stated s/he had raised his/her voice and ignored his requests in order to finish medication administration. Other staff stated Staff #1 had a history of getting frustrated, yelling and cursing in community areas, in front of staff and residents. They reported s/he slammed and threw things in the medication office or the kitchen when s/he was frustrated. Other staff stated s/he used a loud and nasty tone with residents when s/he felt frustrated. From the investigation, the facility determined Staff #1 had not treated residents with respect and dignity and had acted unprofessionally in front of other residents and staff. To help prevent a recurrence, Staff #1's employment was terminated and administrative staff were to provide dementia and empathy training to all memory support staff. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the facility/agency acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 1/22/2024 · released to the public 1/22/2024.
10/4/2023Physical Abuse · ID 2323U246005Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 10/4/23, staff member (1) entered the room of two residents. Staff member (1) attempted to get female resident (A) in her 80 to get up and use the restroom. The male resident (B) in his 80s got irritated when resident (A) did not perform the task. Resident (B) got up from his seat and pulled on resident (A)’s arm and smacked her on her hand. Staff member (1) intervened and let resident (B) know they were there to provide assistance with care. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, family, ombudsman, Adult Protective Services and physician. After staff member (1) intervened, resident (B) told them staff (1) they could go and resident (A) could just “go in her pants.” No visible injuries were seen to the resident's arm or hand. Resident (A) did not want to leave resident (B). Resident (B) refused to leave resident (A). The family of resident (B) was contacted and did not want to separate the residents. Safety checks were implemented immediately. Resident (A) had a cognitive impairment with a diagnosis of dementia. Resident (B) stated he was frustrated and apologized to resident (A). Staff indicated resident (B) did get frustrated with resident (A). Documentation reflected resident (B) had previously yelled, threatened and was physical with resident (A) for not allowing staff to provide her with care. The facility investigation concluded resident (B) has a history of becoming frustrated with resident (A) and he struck her arm. This physical incident was witnessed by staff member (1). To help prevent a recurrence, resident (B) was provided with education that he does not need to assist with providing care. When he becomes frustrated, he would be asked to leave. The family decided to move the residents to another facility in October, 2023. Until then, both residents will remain on safety checks. Staff completed training regarding recognizing and reporting suspected abuse. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site review of this reportable event submitted by the agency/facility. This public summary is based on investigative findings provided by the licensed entity to the Occurrence section of the Department. The provider reports the information submitted to the Department is accurate and complete. Prior to the next onsite investigation of the agency/facility, this occurrence event will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the Department.
Publication
Sent to facility 9/13/2024 · released to the public 9/20/2024.
8/19/2023Missing Person · ID 2323U246004Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 8/19/23, resident (B) notified staff resident (A) could not be located. Staff searched for resident (A) and his whereabouts were unknown. Resident (A) had a severe cognitive impairment and was identified to at-risk to self. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, family/guardian, and physician. The family and police assisted in the search for resident (A). Resident (A) was found a half a mile away from the facility. Resident (A) was returned to the facility and had been missing for approximately one hour. No injuries were seen on resident (A). Resident (A) said he left the facility and became lost “trying to go home.” Prior to this event, resident (A) had been trialed on the lowest level of care as no attempts had been made for exit seeking. The facility investigation concluded resident (A) left without staff or family awareness. It was determined resident (A) required a higher level of care. To help prevent a recurrence, resident (A) was moved to a secured memory care unit for safety and will have safety checks at night and escorts for all meals and activities. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence section of the Department. The provider reports the information submitted to the Department is accurate and complete. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the Department.
Publication
Sent to facility 7/26/2024 · released to the public 8/2/2024.
8/11/2023Neglect · ID 2323U246003Reported on time: No
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 8/16/23, management was notified that qualified medication administration person (QMAP) (1) allegedly gave Advil medication to resident (A) multiple times without a physician's order and against medical advice. The Advil was allegedly administered to help address resident (A)'s pain. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the family, ombudsman, and physician. QMAP (2) reported they were told by QMAP (1) they had given resident Advil medication all the time. QMAP (1) was removed from administering medication to residents. Resident (A) had not reported changes, but did state he had been receiving the medication. Resident (A) was not able to identify the staff member who had been giving it to him after he had his family member bring it to the facility. QMAP (1) denied giving resident (A) the Advil. Other staff members state QMAP (1) said it was acceptable to give Advil to resident (A) without a physician's order. The physician of resident (A) stated they would not give an order for this medication due to risk associated with his diagnoses of kidney failure. The facility investigation concluded the medication was put in the medication cart without an order and medications were administered without a physician's order. QMAP (1) did not follow policies and procedures for medication administration and practiced outside of their own scope of practice. QMAP (1) resigned during the investigation. To help prevent a recurrence, resident (A)'s pain options were discussed with his physician. Education was provided to all staff regarding policy and procedures with medications and following physician orders. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence section of the Department. The provider reports the information submitted to the Department is accurate and complete. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the Department.
Publication
Sent to facility 7/26/2024 · released to the public 8/2/2024.
4/7/2023Brain Injury · ID 2323U246002Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 4/7/23, resident (A), in her 80s, was sent out to the hospital for an evaluation after a report of multiple falls occurring within two hours of her admission. Resident (A) was diagnosed with two brain bleeds and a laceration to her head. She was admitted to the hospital for treatment and monitoring. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the family/guardian and physician. Resident (A) had been admitted to the facility within hours of needing to be sent out to the hospital. Upon admission, she utilized safety devices when walking. Staff reported they assisted her with mobility and cued her to slow down and call for help. However, with her confusion and cognitive impairment, she got up by herself after care partners left and fell. Staff said she experienced a total of five falls within the first two hours. The facility reported current staff were not aware of a history of falls during the time of her admission as a former staff member completed the pre-admission assessment. It was identified that not all the details had been completely communicated with the team. When asking about an observed facial bruise noted at the time of her admission, the family reported the resident had fallen the day before and tumbled down the stairs a few weeks ago. The family member also disclosed they noticed a "drastic" change in the resident's cognition in the past 24 hours. Facility staff reported they attempted to add safety interventions after each fall, but some were refused by the resident. Resident (A) did not return to the facility and was transferred to a higher level of care. The facility investigation concluded resident (A) most likely suffered one brain bleed prior to admission, and possibly sustained the other from her falls in the facility. It was identified that the previous staff member from the management team did not communicate all information from their assessment and this was an isolated event. However, there were no findings to support any allegation of staff neglect related to the resident's falls. To help prevent a recurrence, regional staff provided education regarding admission assessments and staff should continue to follow the polices and procedures in place. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 1/8/2024 · released to the public 1/8/2024.