26
Inspections
54
Deficiencies
4
Actual Harm or Above
76
Occurrences
December 1, 2025
Last Inspection
S/S D/E/F Potential for harmS/S G Actual harmS/S J/L Immediate jeopardy

The most recent inspection of VETERANS COMMUNITY LIVING CENTER AT FITZSIMONS on record is dated December 1, 2025. Across 26 published inspections, state surveyors cited 54 deficiencies, 4 of which reached actual harm or immediate jeopardy.

Colorado publishes inspections on a rolling window, so older surveys may no longer appear. Citation codes 0000 and 9999 are the surveyor's opening and closing comments, not deficiencies, and are excluded from the counts above. Where the state required one, the facility's own plan of correction is shown beneath the finding it answers.

Provider Information

Status
Active
Facility Type
SNF/NF Dual Certification
Administrator
SIMMONS, RAENELL LYNN
Owner
STATE OF COLORADO
Phone
(720) 857-6400
Payor Source
Medicare, Medicaid, Private Pay
City
AURORA
ZIP
80045-7125

Inspections & Citations

26 inspections · 54 deficiencies
12/1/2025Complaint Survey · ID 1D95B8-H1No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A survey for Incident #2627681 was conducted on 12/01/25. No deficiencies were cited. The actual survey exit date was 10/15/25. Per AHFSA guidance from CMS on 11/17/25, the survey end date has been adjusted to the date the CMS-2567 was issued to the provider, on 12/1/25.
Plan of correction
The state did not require a plan of correction for this citation.
6/2/2025Complaint Survey · ID ORH911No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A complaint survey, prompted by #CO40049, #CO40118, Incident #39987 and Incident #39988 was conducted on 5/28/25 to 6/2/25. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
3/27/2025Complaint Survey · ID 3XB711No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A survey prompted by Incident #39528 was conducted on 3/27/25. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
2/28/2025Revisit: Recertification Survey · ID 4LXS22No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A document revisit was completed with all deficiencies being corrected. No other deficiencies were cited and no response is needed.
Plan of correction
The state did not require a plan of correction for this citation.
1/22/2025Revisit: Complaint, Recertification Survey · ID 4LXS12No deficiencies
0000Initial CommentsSurveyor note
Findings
A revisit survey was completed on 1/22/25 for all previous deficiencies cited on 11/21/24. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
12/10/2024Complaint, Recertification Survey · ID 4LXS2110 deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
The Initial Comments (ID Tag 0000) are informational only and are a representation of the facility's general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.90(a). The facility is a two story, Type II (111), protected non-combustible structure and is protected throughout by an automatic fire sprinkler system (classified as Fully Sprinklered). The unoccupied, non-combustible attic space is inaccessible and does not require automatic sprinkler protection. The facility was surveyed on December 10, 2024, using the National Fire Protection Association, (NFPA) Life Safety Code (2012) Chapter 19, Existing Health Care Occupancies. Existing life safety features that met the requirements for new construction at the time of licensure or certification shall be maintained and not diminished. The deficiencies cited were discussed with the Administrator and Maintenance Director during the exit conference conducted at the end of the on-site survey.
Plan of correction
The state did not require a plan of correction for this citation.
0321Hazardous Areas - EnclosureS/S D
Findings
Based on observation and staff interviews during the survey, it was determined that the facility failed to maintain firewalls in accordance with NFPA 101, 4.6.12. The therapy mechanical room, has California three patches in the ceiling. 4.6.12.1 Whenever or wherever any device, equipment, system, condition, arrangement, level of protection, fire-resistive construction, or any other feature is required for compliance with the provisions of this Code, such device, equipment, system, condition, arrangement, level of protection, fire-resistive construction, or other feature shall thereafter be continuously maintained. Maintenance shall be provided in accordance with applicable NFPA requirements or requirements developed as part of a performance-based design, or as directed by the authority having jurisdiction. The deficiency affected one room of a multi-room smoke compartment. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors throughout the facility. The maintenance Director discussed deficient items at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0341Fire Alarm System - InstallationS/S D
Findings
Based on a record review, it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72. The kitchen patio south strobe falling off the wall9.6.1.3 A fire alarm system required for life safety shall be installed, tested, and maintained in accordance with the applicable requirements of NFPA 70, National Electrical Code, and NFPA 72, National Fire Alarm and Signaling Code, unless it is an approved existing installation, which shall be permitted to be continued in use. The deficiency affected one of approximately 30 strobes within the smoke compartment. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0353Sprinkler System - Maintenance and TestingS/S F
Findings
Through observation during the documentation review, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 25, and 13.1. wires on sprinkler pipe a-126 central supply 2. Need quarterly reports 3. First-floor heritage room c14a valve flowing during semi-annual July 1st, 20244. D-221 gap exceeding ½ inch around sprinkler head also above nurses stationNFPA 25 5.2.2.2 Sprinkler piping shall not be subjected to external loads by materials either resting on the pipe or hung from the pipe. NFPA 101 Life Safety Code Standards require automatic sprinkler systems to be continuously maintained in reliable operating condition and are inspected and tested periodically. Section 19.7.6, 4.6.128.5.6.4 Where sprinklers penetrate a single membrane of a fire resistance–rated assembly in buildings equipped throughout with an approved automatic fire sprinkler system, noncombustible escutcheon plates shall be permitted, provided that the space around each sprinkler penetration does not exceed 1/2 in. (13 mm), measured between the edge of the membrane and the sprinkler. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors throughout the facility. The maintenance Director discussed deficient items at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0355Portable Fire ExtinguishersS/S F
Findings
Based on observations and records review, it was determined that the facility did not maintain fire extinguishers In accordance with NFPA 10. At the time of the survey no documentation or records that all fire extinguishers through-out the facility were subjected to annual inspections. Life Safety Code 101, 2012 Edition, section 9.7.4. Where required by the provision of another section of this code, portable fire extinguishers shall be installed, inspected and maintained in accordance with NFPA 10 Standards for Portable Fire ExtinguishersThis deficiency has the potential to affect occupants, who might include residents, staff, and visitors throughout the facility. The administrator and maintenance director discussed deficient items at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0363Corridor - DoorsS/S F
Findings
Based on observation and staff interview, it was determined that the facility failed to arrange and maintain fire doors in accordance with Life Safety Code and NFPA 80. The fire door inspection conducted showed C100C, stair 4, B-203 dinning room, Stair 2 B208, D100, D100C, Stair 1 b100, Stair 1 B200. Repairs were not corrected at the time of inspection. Report completion on 2.21.24.5.2.3 Functional Testing. 5.2.3.1 Functional testing of fire door and window assemblies shall be performed by individuals with knowledge and understanding of the operating components of the type of doorbeing subject to testing5.2.3.2 Before testing, a visual inspection shall be performed to identify any damaged or missing parts that can create a hazard during testing or affect operation or resetting. NFPA 80 5.2* Inspections. 5.2.1* Fire door assemblies shall be inspected and tested not less than annually, and a written record of the inspection shall be signed and kept for inspection by the AHJ.This deficiency has the potential to affect occupants, who might include residents, staff, and visitors throughout the facility. The maintenance team discussed deficient items at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0521HVACS/S F
Findings
Based on observation and staff interview, it was determined that the facility failed to maintain smoke dampers in accordance with Life Safety Code Section NFPA 105Records were not available at the time of the survey to document the inspection and testing operation of the fire dampers installed in the facility as required one year after the initial inspection. The facility had a waiver expire on 7/31/24, and the dampers are still not repaired. NFPA 105, 6.5.1 Smoke dampers for dedicated and non-dedicated smoke control systems shall be inspected and tested in accordance with NFPA 92A, Standard for Smoke-Control Systems Utilizing Barriers and Pressure Differences. 6.5.2* Each damper shall be tested and inspected one year after installation. The test and inspection frequency shall then be every 4 years, except in hospitals, where the frequency shallbe every 6 years. 6.5.3 Care shall be exercised that all tests are completed in a safe manner wearing the appropriate personal protective equipment. 6.5.4 Full unobstructed access to the damper shall be verified and corrected as required. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0712Fire DrillsS/S D
Findings
Based on the record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6Fire drills closer than an hour apart, not at varied timesNFPA 101, 19.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, and administrative staff) with the signals and emergency action required under varied conditions. The deficient practice was observed for one month of the twelve months of fire drills reviewed. This deficiency could affect occupants, including residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0753Combustible DecorationsS/S F
Findings
Through observation during the survey, it was determined that the facility failed to meet the Combustible Decorations requirements in accordance with NFPA 101, 19.7.5.6. This was evidenced by:Christmas decorations were throughout the path of egress. During the inspection, the facility did not have proof of fire-resistive protection or that the decorations were fireproof. Life Safety Code Section 19.7.5.6 Combustible decorations shall be prohibited in any health care occupancy, unless one of the following criteria is met:(1)They are flame-retardant or are treated with approved fire-retardant coating that is listed and labeled for application to the material to which it is applied.(2)The decorations meet the requirements of NFPA 701, Standard Methods of Fire Tests for Flame Propagation of Textiles and Films.(3)The decorations exhibit a heat release rate not exceeding 100 kW when tested in accordance with NFPA 289, Standard Method of Fire Test for Individual Fuel Packages, using the 20 kW ignition source.(4)*The decorations, such as photographs, paintings, and other art, are attached directly to the walls, ceiling, and non-fire-rated doors in accordance with the following:(a)Decorations on non-fire-rated doors do not interfere with the operation or any required latching of the door and do not exceed the area limitations of 19.7.5.6(b), (c), or (d).(b)Decorations do not exceed 20 percent of the wall, ceiling, and door areas inside any room or space of a smoke compartment that is not protected throughout by an approved automatic sprinkler system in accordance with Section 9.7.(c)Decorations do not exceed 30 percent of the wall, ceiling, and door areas inside any room or space of a smoke compartment that is protected throughout by an approved supervised automatic sprinkler system in accordance with Section 9.7.(d)Decorations do not exceed 50 percent of the wall, ceiling, and door areas inside patient sleeping rooms, having a capacity not exceeding four persons, in a smoke compartment that is protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7.(5)*They are decorations, such as photographs and paintings, in such limited quantities that a hazard of fire development or spread is not present. Life Safety Code Section 19.7.5.1 Draperies, curtains, and other loosely hanging fabrics and films serving as furnishings or decorations in health care occupancies shall be in accordance with the provisions of 10.3.1(see 19.3.5.11), and the following also shall apply: (1) Such curtains shall include cubicle curtains. (2) Such curtains shall not include curtains at showers and baths. (3) Such draperies and curtains shall not include draperies and curtains at windows in patient sleeping rooms in smoke compartments sprinklered in accordance with 19.3.5. (4) Such draperies and curtains shall not include draperies and curtains in other rooms or areas where the draperies and curtains comply with all of the following: (a) Individual drapery or curtain panel area does not exceed 48 ft2 (4.5 m2). (b) Total area of drapery and curtain panels per room or area does not exceed 20 percent of the aggregate area of the wall on which they are located. © Smoke compartment in which draperies or curtains are located is sprinklered in accordance with 19.3.5. This deficiency can potentially affect occupants, including residents, staff, and visitors within 1 smoke compartment. Deficient items were discussed with the maintenance director during the survey and the Maintenance Director and Administrator at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0907Gas and Vacuum Piped Systems - Maintenance PrS/S F
Findings
Based on observations and records review, it was determined that the facility did not maintain oxygen storage in accordance with NFPA 99. 1. Oxygen is stored in egress. 2. Oxygen stored in the walkway of the exterior door of the maintenance shopNFPA 99 11.3.2.1Storage locations shall be outdoors in an enclosure or within an enclosed interior space of noncombustible or limited-combustible construction, with doors (or gates outdoors) that can be secured against unauthorized entry. All medical gas were not stored in a location meeting all requirements of 5.1.3.3.2 Design and Construction of NFPA 99. This deficiency can potentially affect occupants, including residents, staff, and visitors, within this area of the smoke compartment of the facility. The administrator and maintenance director discussed deficient items at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0923Gas Equipment - Cylinder and Container StoragS/S F
Findings
Based on observation during the course of the survey it was determined the facility failed to maintain a hazardous area in accordance with NFPA 99. This was evidenced by the following:Oxygen Transfill rooms need a vent 12" of the floorNFPA 556.15.7 Inlets to the Exhaust System. 6.15.7.1 The exhaust ventilation system design shall take into account the density of the potential gases released. 6.15.7.2 For gases that are heavier than air, exhaust shall be taken from a point within 12 in. (304.8 mm) of the floor. 6.15.7.3 For gases that are lighter than air, exhaust shall be taken from a point within 12 in. (304.8 mm) of the ceiling. These deficiencies have the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the Administrator and Maintenance director at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
11/21/2024Complaint, Recertification Survey · ID 4LXS118 deficiencies
0000Initial CommentsSurveyor note2 building records
Findings · record 1 of 2
A recertification survey with Incident #37854, #38506, #38507, #38508 and #38510 was completed on 11/18/24 to 11/21/24. Eight deficiencies were cited.
Findings · record 2 of 2
An Emergency Preparedness survey was conducted from 11/18/24 to 11/21/24. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
0550Resident Rights/Exercise of RightsS/S D
Findings
Based on observations, record review and interviews, the facility failed to promote and maintain the resident's dignity for one (#65) of one resident reviewed for dignity and respect out of 45 sample residents. Specifically, the facility failed to ensure call light was in reach for Resident #65's use with limited range of motion. Findings include:I. Resident #65A. Resident statusResident #65, age greater 65, was admitted on 1/12/24. According to the November 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease, Parkinson's disease (a disorder of the central nervous system that affects movement, often including tremors) and neurocognitive disorder with lewy bodies (a brain disorder that can lead to problems with thinking, movement, behavior and mood). The 10/15/24 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairments with a brief interview for mental status (BIMS) score of 11 out of 15. He required substantial/maximal assistance with oral hygiene, toileting, showering/bathing, upper and lower body dressing, putting on/taking off footwear and personal hygiene. B. Observations and resident interviewResident #65 was interviewed on 11/18/24 at 3:06 p.m. Resident #65's call light which was a blue flat call light was placed on the tray table. Resident #65 said he was not able to reach his call light. He said his call light was always placed where he could not reach it. Resident #65 attempted to reach for the call light and could not reach it. On 11/20/24 at 2:35 p.m. Resident #65's call light was placed on the tray table which was an arm length away from the resident. Resident #65 was interviewed again on 11/21/24 at 11:25 a.m. Resident #65 said when he needed help he would roll over to his left side and hit the call light button on the wall. He said he would also yell for help. Resident #65 said he has had to wait an hour sometimes before staff would come by to help him. Resident #65 said when he was not able to push his call light made him feel lonely and angry. C. Record reviewThe care plan for activities of daily living (ADL's), revised 10/25/24, documented Resident #65 required total assistance with his ADL's due to diagnoses of Parkinson's disease, history of cerebrovascular accident (stroke) and lewy bodies dementia. Interventions included providing total assistance with bed mobility and a hoyer lift (mechanical lift) and two persons for transfers. D. Staff interviewsRegistered nurse (RN) #2 was interviewed on 11/21/24 at 11:40 a.m. RN #2 said the call light would be placed according to the resident's mobility. She said she made sure the residents had the call light placed in their hand or clipped it to their clothing. She said she checked in on the residents frequently or every two hours. RN #2 said all the staff were responsible for making sure the call lights were placed where residents could reach them. She said there were different call lights for everyone. She said the residents had the red push button call light or the blue flat call light. She said the staff made accommodations to meet the resident's needs with the different call lights that were available. RN #2 said Resident #65 had limited range of motion and Parkinson's disease. RN #2 said Resident #65 was alert and oriented and able to make his needs known. RN #2 said Resident #65 was not able to reach for things and his call light should be placed on his chest. She said if Resident #65 was not able to reach his call light that he would call out for help. She said Resident #65 should not be rolling over to his left side to push the call light on the wall, because the call light should have been within the resident's reach. Certified nurse aide (CNA) #1 was interviewed on 11/21/24 at 12:00 p.m. CNA #1 said call lights should be within reach of the residents at all times. She said all staff were responsible for making sure call lights were in reach for all residents. CNA #2 said Resident #65 was able to use hisright hand. She said Resident #65 was able to reach his tray table with his right hand. She said Resident #65 preferred to have his call light on the tray table so that was where she placed it. She said Resident #65 did not like things to be put on his stomach. She said she was not aware of Resident #65 rolling over to his left side to hit the call light on the wall. She said Resident #65 did not call out for help very often. The assistant director of nursing (ADON) was interviewed on 11/21/24 at 4:28 p.m. The ADON said there was not a specific place to place the call light. She said call lights should be within the reach of the residents. She said every resident was different and some residents preferred to have their call light on their tray table, attached to their pillow or bedside table. She said residents with limited range of motion should have their call light within reach, attached to their blanket or by their hand. She said all of the staff who were caring for the resident were responsible for making sure call light was within reach. The ADON said Resident #65 had left sided weakness. She said all of his items should be placed on his right side. She said if the call light was placed on Resident #65's right side that he would be able to reach it. She said Resident #65's call light should be attached to his bedside table as he could extend his right arm to reach it. She said the call light could also be attached to the edge of the mattress or hooked on the right side of his bed. She said Resident #65 could reach for the call light if placed on the tray table. She said she did not think the call light was out of reach for Resident #65. She said Resident #65 rolling to his left side to hit the call light on the wall was not an appropriate way to use the call light, because the call light should have been within the resident's reach.
Plan of correction
The state did not require a plan of correction for this citation.
0600Free from Abuse and NeglectS/S E
Findings
Based on observations, record review and interviews, the facility failed to ensure four (#127, #60, #45 and #92) of five residents reviewed for abuse out of 45 sample residents were kept free from abuse. Specifically, the facility failed to:-Prevent resident to resident physical abuse between Resident #127 and Resident #60, who had a known history of physically aggressive behaviors towards other residents and staff who he perceived to be in his personal space and had documented recent physically aggressive behaviors with staff;-Have timely effective interventions to protect Resident #127, who had a history of physical aggression and wandering into other residents' rooms and invading their personal space; and, -Prevent resident-to-resident sexual abuse of Resident #45 by Resident #92 on 5/29/24 and 9/16/24. Findings include:I. Facility policy and procedureThe Abuse policy and procedure, revised 2/21/23, was provided by the nursing home administrator (NHA) on 11/21/24 at 1:22 p.m. It revealed in pertinent part,"Physical abuse includes, but is not limited to hitting, slapping, punching, biting and kicking."Understanding behavioral symptoms of residents that may increase the risk of abuse and neglect such as: aggressive and/or catastrophic reaction of residents; wandering or elopement type behaviors; resistance to care; outbursts or yelling out; and, difficulty in adjusting to new routines or staff."Residents at risk for abusive situations are identified and appropriate care plans are developed."II. Facility investigation of abuse between Resident #60 and Resident #127 on 11/17/24. The 11/17/24 abuse investigation documented an unwitnessed resident-to-resident physical altercation between Resident #60 and Resident #127. The staff observed the two residents on the floor fighting in the television room with one another after lunch. The staff separated the two residents and Resident #127 said that Resident #60 had hit Resident #127 on the head with his shoes and Resident #127 hit Resident #60 back. Resident #127 sustained skin tears to his forehead and left hand. The investigation indicated the residents were separated and placed on 15-minute checks. It indicated the on duty nurse did a skin assessment and provided first aid to Resident #127 for his skin tears on his face and left hand. The facility substantiated the allegation of physical abuse at the conclusion of the internal investigation. III. Resident #60A. Resident status Resident #60, age greater than 65, was admitted on 9/5/19. According to the November 2024 computerized physician orders (CPO), diagnoses included Parkinson's disease (degenerative disease that causes involuntary movements), dementia with Lewy bodies and post traumatic stress disorder (PTSD). The 8/22/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairments with a brief interview for mental status (BIMS) score of three out of 15. He required substantial/maximal assistance with toileting, partial/moderate assistance with personal hygiene, set up assistance with eating and was independent with bed mobility and transfers. The assessment did not indicate the resident exhibited physical behaviors towards others. B. Record reviewThe trauma informed (PTSD) care plan, initiated 11/21/19 and revised 8/23/24, indicated Resident #60 had dementia with behavioral disturbances and had a history of physical altercations with peers and had been moved to three different units. It indicated he was at increased risk for physical altercations related to his increasingly poor impulse control and frustration tolerance. It indicated a trigger was someone invading his space or room. Interventions included administering antipsychotic medication, monitoring for behaviors, notifying the physician for increasing behaviors, monitoring the resident with other peers and intervening if interaction becomes aggressive, avoiding placing with a roommate. The physical aggression care plan, initiated 9/22/22and revised 11/17/24, indicated that Resident #60 had the potential of being physically aggressive towards the staff and other residents. It indicated on 1/25/23 he had a physical altercation with another resident when Resident #60 found the other resident in his bed, on 7/22/23 Resident #60 went into another resident's room had a physical altercation when he thought the other resident was in his house and on 4/22/24 Resident #60 raised his fist and threatened another resident. Interventions included analyzing and documenting what triggers and deescalates behaviors (initiated 9/22/22), providing physical and verbal cues to alleviate anxiety, goals for more pleasant behavior (initiated 9/22/22), monitoring and reporting the resident causing danger to self and others (initiated 9/22/22), redirecting the resident to stay near nurse station and show his room if needed (initiated 11/17/24), reminding the resident to ask for assistance to get peers out of his room, call light with sign to call for assistance when unwanted visitors found in his room, velcro stop sign across his door (initiated 9/22/22), providing a poster with his name redirecting to his room (initiated 7/24/23). Behavior monitoring of 15-minute checks for 72 hours initiated on 1/26/23, 7/24/23 and 11/17/24.-A review of Resident #60's comprehensive care plan did not reveal personalized interventions until 7/24/23, after the second documented physical altercation. The facility daily behavior monitoring, from 10/23/24 to 11/20/24, documented Resident #60 had physically aggressive behaviors including yelling/screaming, kicking/hitting, pushing/grabbing, pinching/scratching, biting on 10/31/24, 11/1/24 and 11/17/24.-However, a review of Resident #60's electronic medical record (EMR) did not reveal if the facility's routine daily behavior monitoring was for physically aggressive behaviors directed at staff or other residents. The 10/16/24 nursing progress notes documented Resident #60 hit a staff member and yelled that he needed a court order before receiving any care. He then hit other staff members and refused care from all staff members. The 10/31/24 nursing progress notes documented Resident #60 was resisting care to take off his wet underwear and was hitting, kicking and biting at staff members. The 11/17/24 nursing progress notes documented Resident #60 had an altercation with another resident and hit him on the face. He was to be monitored every 15-minutes for 72 hours. The house supervisor, the physician and the family were notified. IV. Resident #127A. Resident statusResident #127, age 78, was admitted on 9/23/24. According to the November 2024 CPO, diagnoses included type 2 diabetes mellitus and PTSD.The 9/30/24 MDS assessment revealed the resident had severe cognitive impairments with a BIMS score of seven out of 15. He required partial/moderate assistance with personal hygiene and was independent with eating, toileting, bed mobility and transfers. The assessment did not indicate the resident exhibited physical behaviors towards others. B. Resident observation and interviewOn 11/18/24 at 12:01 p.m. Resident #127 was observed with a cut on his left forehead that was covered with steristrips (wound closure strips) and a cut with a bruise on his left hand that was covered with steristrips. Resident #127 was interviewed on 11/18/24 at 3:41 p.m. Resident #127 said on the previous evening a large man reached out and grabbed his hand and hit him in the face. He said the incident made him a little bit afraid and he would defend himself if he had to. He said the police were there to investigate the incident the previous evening. He said he did not remember all the details and did not remember who hit him. C. Record reviewThe wandering care plan, initiated 9/26/24 and revised 10/18/24, indicated Resident #127 wandered in and out of other residents' rooms and significantly intruded on the privacy of others. Interventions included offering pleasant diversion, identifying patterns of wandering and providing structured activities. The physical aggression care plan, initiated 10/22/24 and revised 11/12/24, indicated Resident #127 was at risk for physical aggression due to threatening posture, raising his fists, kicking and pushing staff. Interventions included analyzing circumstances, triggers and what deescalated behavior, observing behaviors with family, providing physical and verbal cues to alleviate anxiety, assisting to set goals for more pleasant behavior, giving choices about care and activities and monitoring for any signs of the resident posing danger to self and others.-A review of Resident #127's comprehensive care plan did not reveal personalized interventions to prevent further abuse from aggression by other residents. The 11/17/24 nursing progress note documented the staff found resident #127 on the floor fighting with another resident. Resident #127 told staff the other resident hit him on the head with his shoes and he hit him back. Resident #127 had a skin tear to the forehead and one on the left hand. The physician, the director of nursing (DON), the police and the NHA were notified. The 11/17/24 nursing progress note documented Resident #127 was on monitoring for a physical altercation with another resident. Steristrips were applied to the left forehead and left hand. V. Staff interviewsCertified nurse aide (CNA) #6 was interviewed on 11/21/24 at 9:20 a.m. CNA #6 said Resident #60 and Resident #127 usually got along but on 11/17/24 they were on the ground fighting after lunch. She said Resident #127 was a recent transfer onto the unit due to his wandering. She said Resident #60 did not like anyone in his personal space or his room. She said the staff also kept a big stop sign across Resident #60's room to deter Resident #127 and other residents from going into his room. She said said the stop sign across the door did not stop Resident #127 or other residents from entering the room. She said Resident #127 liked morning activities to keep him busy and he liked conversation with other residents. She said currently both residents were on every 15-minute checks to monitor. Licensed practical nurse (LPN) #1 was interviewed on 11/21/24 at 12:45 p.m. LPN #1 said Resident #60 and Resident #127 were both fighters and Resident #60 could be aggressive. She said both residents were difficult to redirect. She said Resident #60 had other resident-to-resident physical altercations in the past, but she was not sure when or with whom. She said the stop sign across Resident #60's door did not stop Resident #127 or other residents from entering the room. LPN #1 said the only way to keep residents out of rooms was to redirect them away from those rooms. She said both residents were on frequent 15-minute checks for behavior monitoring. She said both residents had been interacting without further aggression since the incident. She said Resident #127 remembered he was in a fight but he did not remember with whom. The NHA was interviewed on 11/21/24 at 5:03 p.m. The NHA said the physical altercation between Resident #60 and Resident #127 happened on 11/17/24. She said it was an unwitnessed altercation and staff was unsure of who initiated the altercation. She said Resident #60 did not remember any details. She said he did have a history of being physically and verbally aggressive with staff and often refused care. She said she was not aware of him becoming physically aggressive with another resident and if he was it was more than a year ago. She said she was not aware Resident #60 did not like other residents in his personal space or room and was not aware that one of the interventions was a stop sign across his door. She said Resident #60 also had a personal history of being a boxer. The NHA said Resident #127 was a recent transfer onto the unit from another facility. She said Resident #127 was upset with being in a new environment and he was unable to smoke. She said those were the only instancesof agitation that she was aware of for the resident. She said he was getting better as he was adjusting to his new environment. The NHA said the social worker and the unit manager (UM) were back and were currently still investigating the incident. She said once the investigation was completed and a root cause of the altercation was identified, additional interventions would be put into place. She said proactively, in any resident-to-resident physical altercation, initial interventions would be to separate the residents involved and place them on frequent every 15-minute behavior monitoring to ensure the safety of the residents. VI. Incidents of sexual abuse between Resident #45 and Resident #92A. Incident on 5/29/24The facility's abuse investigation, dated 5/29/24, documented the allegation occurred on 5/29/24 at approximately 2:00 a.m. It documented Resident #92 entered Resident #45's room while she was sleeping and began touching her genital area. It documented that the alleged incident lasted approximately five minutes, and Resident #45 did not consent or want the interaction. The investigation documented the social services director (SSD), the unit manager (UM) and the social services assistant (SSA) interviewed Resident #45 on 5/29/24 at 2:15 p.m. It documented that Resident #92 went into Resident #45's room and woke her up by touching her vaginal area. It documented Resident #45 asked Resident #92 "what are you doing?" and Resident #92 proceeded to touch her. It documented that Resident #45 said the incident lasted approximately five minutes and that she did not consent to the interaction or want it. Resident #45 was offered to go to the hospital for further evaluation and she agreed. The investigation documented the SSA and the deputy director (DD) interviewed Resident #92 on 5/30/24 at 11:15 a.m. It documented Resident #92 said he went into Resident #45's room, "reached down there and then she woke up." Resident #92 said he touched Resident #45 for a couple of minutes and could not hear Resident #45 talk because he was not wearing his hearing aids. Resident #92 said Resident #45 did not move her hands or attempt to move his arm during the incident. He said Resident #45 normally liked when he touched her and that he had not acted differently than he had with her before. He also said he would not "stop there" again. The investigation included a statement, dated 5/31/24, from certified nurse aide (CNA) #8. CNA #8 said she had not witnessed anything different or concerning about Resident #45 and Resident #92. She said she heard registered nurse (RN) #3 ask Resident #92 why he was sneaking out of "that room" in the night. The investigation included a progress note, date unspecified, in which RN #3 documented she saw Resident #92 coming out of Resident #45's room and that he got a little nervous when he saw RN #3. RN #3 documented Resident #92 kept hushing her and later asked if she was going to inform Resident #45's roommate of what RN #3 saw. RN #3 documented she would report the incident to the day shift staff for them to notify the social services department. The investigation documented that the police, adult protective services (APS), the resident's families, the ombudsman, the resident's providers and the special victims unit were notified of the alleged incident. The investigation documented the plan of action included moving Resident #92 to a different unit and floor. It also documented Resident #92 was placed on one-to-one observation with 15-minute checks. It also included obtaining orders to send Resident #45 to the emergency room for further evaluation. The investigation documented Resident #45 had a sexual assault nurse examination completed in the emergency room. There was no documentation in the investigation indicating whether the abuse was substantiated or not.-However, sexual abuse occurred due to Resident #92's willful touching of Resident #45's genital area without her consent. B. Incident on 9/16/24The investigation report, dated 9/16/24, documented the alleged event occurred on 9/16/24 at 10:00 a.m. It documented the activities director (AD) observed Resident #45 and Resident #92 leaving an activity. The AD observed Resident #92 going up to Resident #45 and touching her breasts. The AD told Resident #92 to stop the inappropriate behavior in a public area and he did. The residents were immediately separated. The police, APS, the ombudsman, the resident's family and the residents' providers were notified of the alleged incident. The investigation documented Resident #45 was interviewed on 9/16/24 at 12:20 p.m. by the SSD, the SSA and the UM. Resident #45 said Resident #92 propelled his wheelchair to her and promptly grabbed her breast with his hand. She said she did not ask him to do this and told him "no, not here," after which he stopped. It documented that no changes in Resident #45's behavior were observed. The investigation documented Resident #92 was interviewed on 9/16/24 at 2:00 p.m. by the SSD and the SSA. It documented Resident #92 initially said "no" when asked if anything unusual occurred after the facility activity, however, he later admitted to touching Resident #45 when he was informed that facility staff knew about the incident. It documented Resident #92 got defensive when informed Resident #45 did not provide consent and that she did not like being intimately touched in public areas. It documented the SSD educated Resident #92 on the definition of consent. The investigation documented the AD was interviewed on 9/16/24 at 1:16 p.m. The AD said she observed Resident #92 roll up to Resident #45 without saying anything and touch her breasts. The AD said she told Resident #92 to keep his hands to himself and he stopped touching Resident #45 after the AD repeated herself a second time. The investigation documented the plan of action included immediately educating Resident #92 about consent, boundaries and inappropriate behaviors in public areas. It also documented Resident #92's intimacy care plan was updated to reflect he would obtain staff assistance to ensure any future intimate encounters were consensual, safe and private. The investigation concluded the abuse was substantiated. VII. Resident #92 - assailant A. Resident statusResident #92, age greater than 65, was admitted on 12/8/22. According to the November 2024 computerized physician orders (CPO), diagnoses included major depressive disorder, type 2 diabetes mellitus, dementia, spinal stenosis (narrowing of the spinal canal that puts pressure on the spinal cord), anxiety disorders and obesity. The 9/9/24 minimum data set (MDS) assessment revealed the resident was moderately cognitively impaired with a brief interview for mental status (BIMS) score of eight out of 15. He was dependent on staff for total assistance for oral and toileting hygiene, dressing and all transfers. He needed moderate assistance with bathing and moving from a lying to a sitting position, and was independent with eating and moving left to right in bed. The MDS assessment documented the resident had a hearing aide or other hearing appliance. B. Record reviewThe behavior care plan, initiated 5/29/24 and revised 9/17/24, revealed Resident #92 had previously had an intimate relationship with a female resident on the second floor. The care plan documented that due to an allegation by the female resident that his sexual behavior toward her in May 2024 was not wanted at the time it occurred, he was moved to the first floor. The care plan indicated Resident #92 had some decline in cognition due to dementia and he might have been experiencing disinhibition of sexual expression as a result. The care plan documented Resident #92 touched the female resident in a nonconsensual sexual manner on 9/16/24. The care plan documented Resident #92 and the female resident had expressed a desire to have intimate encounters at times in a private area and not in the female resident's room. The care plan documented Resident #92 needed reminders of the environment in which he could have consensual intimate encounters that were appropriate and safe such as a private area, not in a public place and away from the female resident's room. Pertinent interventions included discussing Resident #92's behavior with him and explaining or reinforcing what behavior was appropriate if he wished to have an intimate experience with the female resident, such as a private place to meet, obtaining consent from the female resident and honoring her choice if she did not wish to engage in an intimate encounter at any given time (initiated 5/29/24 and revised 9/18/24), staff to address the resident's needs for intimacy and sexual expression in safe and socially appropriate way (initiated 5/31/24) and encouraging the resident to approach social services or nursing staff if he needed assistance locating a safe and private area to engage in an intimate encounter with the female resident (initiated 9/18/24). The cognitive deficit care plan, initiated 9/17/24, documented Resident #92 had a decline in his cognition due to his diagnosis of dementia and he had slight difficulty recalling information at times. He forgot at the moment but might recall it later. He needed staff to provide reminders of information that was important to him. Pertinent interventions included encouraging the resident to seek out staff if he needed information about recent events and appointments. An additional behavior care plan, initiated 9/19/24, documented Resident #92 had used sexual gestures with female staff showing his middle finger and asking if staff "wanted some" and had tried to hold the hands of staff when they administered him medications or other items. He had been identified as having poor impulse control due to his progression of dementia and needed reminders of the staff's role and to have limits set with sexual behavior. He was able to understand communication from others despite his cognitive deficit. Pertinent interventions included staff were to inform Resident #92 what care was being provided so he knew what to expect, if Resident #92 used sexually-suggestive language or tried to hold staff's hand in an inappropriate manner, staff was to tell the resident in a calm way that staff's role was to address his care needs and request he refrain from using this language or trying to touch staff in a sexual manner (initiated on 11/1/24). Resident #92's sexual intimacy capacity for consent assessment was completed on 5/9/24. The assessment documented the resident showed the ability to answer yes/no questions accurately, was physically able to leave an undesirable situation and verbally or non-verbally able to alert others when needing help. The interaction pattern documented his interactions with resident #45 as friendly.-However, the facility failed to complete an updated assessment after it was noted the resident had a decline in cognition due to his diagnosis of dementia. A nurse progress note, dated 5/29/24 at 6:43 a.m., documented Resident #92 was seen coming out of Resident #45's room. Resident #92 got nervous when he saw the nurse and kept hushing her. The note said the nurse would report the incident to the day shift for them to notify social services notification. A nurse progress note, dated 5/29/24 at 4:23 p.m., documented the UM and the director of nursing (DON) discussed the incident with Resident #92. He was notified that they were told he inappropriately touched Resident #45. Resident #92 said it was true and he would not do it again. The social worker, Resident #92's power of attorney and his provider were notified. Fifteen minute checks were started. -A review of Resident #92's electronic medical record (EMR) did not reveal documentation regarding the incident on 9/16/24. VIII. Resident #45 - victim A. Resident statusResident #45, age less than 65, was admitted on 4/1/21 and readmitted on 7/15/24. According to the November 2024 CPO, diagnoses included multiple sclerosis (degenerative muscle disease), mild cognitive impairment of unknown origin, major depressive disorder, adjustment disorder with mixed anxiety and depressed mood and morbid obesity. The 9/16/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 14 out of 15. She was dependent on staff for assistance with toileting hygiene, transfers, dressing and bathing. She was independent in eating and oral hygiene. B. Resident interviewResident #45 was interviewed on 11/19/24 at 12:30 p.m. Resident #45 said Resident #92 went into her room around 2:00 a.m., the night of the incident and inappropriately touched her genital area. She said she did not feel afraid of Resident #92 and said she told him "no" and to "get out" when she caught him. She said a nurse saw Resident #92 leaving her room and the police were notified. Resident #45 said she did not want to press charges because "he's a good guy", but she did want Resident #92 to be reprimanded. C. Record reviewThe behavior care plan, initiated 4/21/21 and revised 6/4/24, documented Resident #45 was at risk for financial exploitation due to her previously sending money to men overseas. The care plan also documented she was involved in a three-way relationship with herself and two peers and all had consented to sexual intimacy. Pertinent interventions included discussing Resident #45's behavior with her and explaining or reinforcing why the behavior was inappropriate or unacceptable and educating Resident #45 to yell for help, use her call light and report any non-consensual sexual behavior towards her. Resident #45's cognitive decline care plan, initiated 4/23/21 and revised 8/11/21, documented she had impaired cognitive functioning due to her diagnosis of multiple sclerosis and she had difficulty making decisions and some short-term memory issues. Pertinent interventions included communicating with Resident #45 and her guardian regarding the resident's capabilities and needs, cueing, reorienting and supervising as needed and presenting just one thought, idea, question or command to the resident at a time. A sexual intimacy capacity for consent assessment form was completed on 5/9/24. The assessment documented the resident showed the ability to answer yes/no questions accurately, was physically able to leave an undesirable situation and verbally or non-verbally able to alert others when needing help. The interaction pattern documented she had no concerns with her interactions with Resident #92, however, she was having fewer interactions with him because she did not want to upset her other partner/roommate. A second sexual intimacy capacity for consent assessment form was completed on 9/18/24. The assessment documented the resident showed the ability to answer yes/no questions accurately, was physically able to leave an undesirable situation and verbally or non-verbally able to alert others when needing help. The interaction pattern documented her interactions with resident #92 as friendly, and that both residents wished to be friends and have intimate encounters. However, Resident #45 said she wanted parameters in place which included no sexual activity in a public place, no surprises and for her to give consent. An interdisciplinary team (IDT) risk management review note, dated 5/29/24 at 2:00 a.m. documented Resident #45 was inappropriately touched by a male resident. The resident's provider and guardian were notified and physician's orders were obtained to send Resident #45 to the emergency room for evaluation and treatment. It also documented that interventions included placing Resident #45 on another unit for her safety upon return from the emergency room. -Resident #45 had a sexual assault nurse examination completed in the emergency room. She was discharged back to the facility with orders to continue previously ordered antibiotic therapy for a urinary tract infection. -A review of Resident #45's EMR did not include documentation regarding the incident on 9/16/24. IX. Staff interviewsThe SSD and the SSA were interviewed together on 11/21/24 at 3:05 p.m. The SSD said the situation between Resident #45 and Resident #92 was very complex. She said Resident #92 was moved to a different unit and floor after the incident in May 2024. She said Resident #45 was seen making contact with Resident #92 after the May 2024 incident. The SSD said Resident #45 was not great at setting boundaries for herself and that she encouraged both residents to remain apart, however, they both voiced they still wanted to be friends. The SSD said she was unsure if Resident #92 fully understood the provided education on boundaries and consent. The SSA said Resident #45 was interested in a romantic relationship with Resident #92, however, she was not okay with surprise interactions and him not asking beforehand. He said he was unsure if Resident #92 fully understood the education staff provided on boundaries and consent. The NHA and the divisional social worker (DSW) were interviewed together on 11/22/24 at 5:02 p.m. The NHA and the DSW both said Resident #45 and Resident #92 considered themselves boyfriend and girlfriend before the incident on 5/29/24 and it was the first time he approached her at night. The DSW said Resident #45 was not cognitively impaired. She said she could be manipulative. She said Resident #92 was less cognitively intact and he was intermittently confused. She said Resident #92 had sexual impulses and poor impulse control due to cognitive decline. She said he was receptive to education regarding consent prior to contact with others. The DSW said that the facility's sexual intimacy capacity for consent assessment form did not need to be signed by residents and was based on the resident's observed body language, the providers' input and the residents' statements. The DSW said the assessments were filled out by the SSD and the unit social worker and were completed quarterly or for a change of condition. She did not specify why a new assessment was not completed for Resident #92 after the incident in May 2024 or when his cognitive decline was observed. The NHA said Resident #92 was moved to a separate unit immediately after the first incident on 5/29/24. She said it was easier for staff to identify when Resident #92 was going to a different unit and help ensure Resident #45's safety. She said it had been more effective having both residents on separate floors and that new staff were alerted to potential issues when oriented to the floor. She said it was ultimately the nurse's responsibility to alert staff of any issues before their shift.
Plan of correction
The state did not require a plan of correction for this citation.
0657Care Plan Timing and RevisionS/S E
Findings
Based on observations, record review, and interviews, the facility failed to revise and review comprehensive care plans for five (#122, #104, #81, #46 and #65) of 11 residents reviewed out of 45 total sample residents. Specifically, the facility failed to:-Ensure Resident #122, Resident #104 and Resident #81's care plans were reviewed and revised to reflect the use of an anticoagulant (blood thinner) medication; -Ensure Resident #46's care plan included prescribed medications for antianxiety, opioids, and anticoagulants; and,-Ensure Resident #65's skin treatment care plan was implemented. Findings include:I. Facility policy and procedureThe Comprehensive Care Planning policy, 9/30/24, was received from the nursing home administrator on 11/21/24 at 5:00 p.m. It read in pertinent part, "It is the policy to develop and implement a comprehensive person-centered care plan for each resident consistent with resident right that includes measurable objects and timeframes to meet a resident's medical, nursing, and mental and psychological needs that are identified in the resident's comprehensive assessment. "The comprehensive care plan will be reviewed and revised by the interdisciplinary team after each comprehensive and quarterly minimum data set (MDS) assessment."The comprehensive care plan will include measurable objectives and timeframes to meet the resident's needs as identified in the resident's comprehensive assessment. The objectives will be utilized to monitor the resident's progress. Alternative interventions will be documented as needed. Qualified staff responsible for carrying out interventions specified in the care plan will be notified of their roles and responsibilities for carrying out interventions, initially and when changes are made."II. Resident #122A. Resident statusResident #122, age 68, was admitted on 10/1/24. According to the November 2024 computerized physician orders (CPO), diagnoses included personal history of transient ischemic attack (TIA), and cerebral infarction without residual deficits and cerebrovascular disease. The 10/7/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. The MDS assessment indicated the resident as receiving an anticoagulant. B. Record reviewThe November 2024 physician's orders revealed a physician's order for Apixaban (anticoagulant) 5 milligrams (mg) twice a day for cerebral infarction, ordered on 10/1/24. The care plan last revised on 10/25/24 failed to show a care plan was developed for the use of the anticoagulant. III. Resident #104A. Resident statusResident #104, age 86, was admitted on 12/25/23. According to the November 2024 CPO diagnoses included, atherosclerotic heart disease, type 2 diabetes and congestive heart failure. The 10/8/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. The MDS assessment indicated the resident was receiving an anticoagulant. B. Record reviewThe November 2024 physician's orders revealed a physician's order for Apixaban (anticoagulant) 5 mg twice a day for aortic aneurysm (a bulge in the heart) with a start date of 10/3/23. The care plan last revised on 10/8/24 failed to show a care plan was developed for the use of the anticoagulant. IV. Resident #81A. Resident statusResident #81, age greater than 65, was admitted on 4/25/24. According to the 10/31/24 clinical care plan, the diagnoses included cerebrovascular accident with seizures, and hypertension. The 7/24/24 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairments with a BIMS score of 10 out of 15. The MDS assessment documented the resident was receiving an anticoagulant. B. Record reviewThe November 2024 physician's orders revealed a physician's order for Apixaban (anticoagulant) 2.5 mg twice a day for cerebral infarction, ordered on 10/21/24. The care plan last revised on 10/31/24 failed to show a care plan was developed for the use of the anticoagulant. C. Staff interviewsThe assistant director of nursing (ADON) was interviewed on 11/21/24 at 3:45 p.m. The ADON said residents who were prescribed an anticoagulant such as the Apixaban should have a care plan regarding the prescribed medications. She said the care plan was important because the Apixaban was a high risk drug. She said the care plans were a "collective work of art" which meant that each department was responsible to keep the care plans up to date. The ADON said the care plans were reviewed during the MDS assessment. The ADON said she reviewed the care plans for Resident #122, Resident #104 and Resident #81 and said there were no care plans for the use of the anticoagulant. IV. Facility follow upOn 11/21/24 at 5:00 p.m., the ADON said she had the care plans updated and that she had completed an audit on all residents who receive an anticoagulant. VI. Resident #46A. Resident statusResident #46, age greater than 65, was admitted on 4/18/24 and readmitted 8/17/24. According to the November 2024 CPO, diagnoses included heart disease, chronic kidney disease stage 3, type 2 diabetes mellitus, post traumatic stress disorder, depressive episodes and anxiety disorders. The 8/23/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. He needed supervision with shower transfers and bathing and was independent with all other activities of daily living. The MDS assessment documented the resident received the following medications: antianxiety, antidepressant, opioids and a diuretic. B. Record reviewA review of Resident #46's November 2024 CPO revealed he was prescribed the following medications:-Apixaban (an anticoagulant) 5 mg tablet to be taken by mouth twice daily, ordered on 8/17/24.-Oxycodone (an opioid medication) 15 mg three times a day, ordered on 10/16/24.-Lorazepam (anti-anxiety medication) 0.5 mg at bedtime, ordered on 8/19/24.-Escitalopram Oxalate (Lexapro an anti-depressant) 20 mg, ordered on 8/17/24. A review of Resident #46's comprehensive care plan revealed the facility failed to include focus care plan areas for the resident's use and monitoring of anticoagulant, opioid, antianxiety and antidepressant medications. VII. Resident #65A. Resident statusResident #65, age greater than 65, was admitted on 1/12/24. According to the November 2024 CPO, diagnoses included Alzheimer's disease, Parkinson's disease (a disorder of the central nervous system that affects movement, often including tremors) and neurocognitive disorder with lewy bodies (a brain disorder that can lead to problems with thinking, movement, behavior and mood). The 10/15/24 MDS assessment revealed the resident had moderate cognitive impairments with a BIMS score of 11 out of 15. He required substantial/maximal assistance with oral hygiene, toileting, showering/bathing, upper and lower body dressing, putting on/taking off footwear and personal hygiene. B. Resident interviewResident #65 was interviewed on 11/18/24 at 3:18 p.m. Resident #65 said he developed a pressure sore on his bottom two weeks ago. He said he knew he had a sore on his bottom because the staff were putting cream on his bottom. He said sometimes it hurt and sometimes it did not hurt. C. Record reviewThe November 2024 CPO revealed the resident had a physician's order for triad hydrophilic wound dress external paste (wound dressings), apply to buttocks topically two times a day, ordered on 10/18/24. The care plan for skin, initiated on 1/12/24 and revised on 11/21/24 documented, Resident #65 had a history of shearing between buttocks and moisture associated skin damage (MASD) to bilateral buttocks. Interventions included alternating pressure air therapy mattress to promote skin integrity, providing frequent repositioning as the resident would allow, observing the resident's skin weekly, notifying the medical doctor (MD) if any changes were noted in the resident's skin integrity. On 11/21/24 (during the survey) an intervention was added to include providing treatment to buttocks as ordered, wound doctor to follow up weekly and notifying MD as needed if no improvement.-Review of the resident's comprehensive care plan revealed the facility failed to identify the resident was receiving external paste two times a day. D. Staff interviewsThe social services director (SSD) and the social services assistant (SSA) were interviewed together on 11/21/24 at 3:14 p.m. The SSD and The SSA said care plans were completed upon admission. The SSD and The SSA said the resident's care plans were updated quarterly and as needed. The SSD and the SSA said depending on the care plan focus, they would assist in making sure they were completed. The SSD said the unit managers, restorative, therapy were responsible for writing the care plans pertinent to their department. The SSD said the nursing staff were responsible for creating care plans specific to the resident's skin conditions. The unit manager (UM) was interviewed on 11/21/24 at 3:28 p.m. The UM said the nurses were responsible for implementing a care plan for the resident's skin. The UM said anybody who noticed issues with the resident's skin could implement a skin care plan and interventions. The UM said all of the nurses could update the care plan especially if there were any new skin issues. The UM said today (11/21/24) there was a MASD wound on Resident #65's bottom. The UM said she called the doctor and the daughter and notified them of the new skin issues. The UM said she did education with her staff on timely reporting of wound/pericare. The UM said she knew nursing staff were following the order to apply triad cream twice a day, but did not know how bad his condition had became. The UM said the nurse did not tell her how bad it was. The UM said she did not know how Resident #65's skin issues were missed. The assistant director of nursing (ADON) was interviewed on 11/21/24 at 4:40 p.m. The ADON said the nursing staff implemented basic care plans upon admission. The ADON said different departments would put in their own care plans. The DON said the UM and the minimum data set coordinator (MDSC) updated the skin care plans. The ADON said updating the care plans was a group effort. The ADON said Resident #65 had a skin care plan in place. She said she was not aware that the care plan was not updated to include the physician's order on 10/18/24. She said she did not know how it was missed.
Plan of correction
The state did not require a plan of correction for this citation.
0684Quality of CareS/S D
Findings
Based on record review, observation and interviews, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice for one (#65) of three residents reviewed out of 45 sample residents. Specifically, the facility failed to ensure a certified nurse aide (CNA) reported Resident #65's new skin alterations timely. Findings include:I. Resident #65A. Resident statusResident #65, age greater than 65, was admitted on 1/12/24. According to the November 2024 computerized physician's orders (CPO), diagnoses included Alzheimer's disease, Parkinson's disease (a disorder of the central nervous system that affects movement, often including tremors) and neurocognitive disorder with lewy bodies (a brain disorder that can lead to problems with thinking, movement, behavior and mood). The 10/15/24 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairments with a brief interview for mental status (BIMS) score of 11 out of 15. He required substantial/maximal assistance with oral hygiene, toileting, showering/bathing, upper and lower body dressing, putting on/taking off footwear and personal hygiene. The MDS assessment documented Resident #65 was at risk for developing pressure ulcers. B. Observations and interviewsOn 11/21/24 at 10:05 a.m. a wound observation was completed with registered nurse (RN) #1 and the unit manager (UM). Resident #65 was repositioned to the left side and his brief was removed. The dressing was removed, a thick cream and powder was observed over bilateral buttocks. There were several small excoriated, shallow abrasion appearing areas were noted over Resident #65's left and right buttock. RN #1 and the UM said they were not aware of Resident #65's new skin issue.-However, the resident's new skin issues were noted prior to the observation by a CNA (see the UM's interview below). D. Record reviewThe care plan for skin, initially initiated on 1/12/24, and revised on 11/21/24 documented, Resident #65 had a history of shearing between buttocks and moisture associated skin damage (MASD) to bilateral buttocks. Interventions included alternating pressure air therapy (APM) two mattress to promote skin integrity, providing; frequent repositioning as the resident would allow, observing skin weekly and, notifying the medical doctor (MD) if any changes in skin integrity. On 11/21/24, interventions were added was to include providing treatment to buttocks as ordered, having the wound doctor to follow up weekly and notifying the MD as needed if no improvement. The November 2024 CPO revealed the resident had a physician's order for triad hydrophilic wound dressing external paste (wound dressings) apply to buttocks topically two times a day, ordered on 10/18/24. The 11/19/24 weekly skin assessment documented Resident #65's skin was dry and warm to a touch, fair turgor, the left thigh donor site was okay, no drainage or discoloration was noted. Observation of skin at the sacrum/coccyx/ischial pressure areas documented intact, triad paste was applied liberally during incontinence care. II. Staff interviewsRegistered nurse (RN) #1 was interviewed on 11/21/24 at 11:48 a.m. RN #1 said the certified nurse aides (CNA) reported any new skin conditions to the nurse on duty. She said she would call and notify the UM and the UM would see the resident to address the concern. She said she or the UM would notify the wound doctor of the new issues. She said the wound doctor came in every week to check wounds. RN #1 said the nurses assessed the resident's skin every week or twice a week. She said when the residents received a shower CNAs should be assessing the resident's skin. RN #1 said Resident #65 had MASD on his bottom. She said she checked Resident #65 two days ago (11/19/24) and his bottom was intact. She said Resident #65 has had ongoing issues with his skin where his skin would heal and then the areas would come back. She said Resident #65's skin was monitored during incontinence care. She said resident #65's skin was assessed twice or more during a shift and depending on how often he needed to be changed. RN #1 said Resident #65 was alert and oriented. RN #1 said Resident #65 did not tolerate pain and would let staff know if he was experiencing pain. She said Resident #65 did not report having any pain or discomfort on his bottom. She said the staff repositioned Resident #65 every two hours. CNA #2 was interviewed on 11/21/24 at 12:06 p.m. CNA #2 said if she saw any problems or changes in a resident's skin she would report the changes to the nurse on duty. She said she always let the nurse know of any changes in skin conditions. CNA #2 said she knew Resident #65 had an opened area on his bottom. CNA #2 said sometimes Resident #65's skin looked red and other times it looked fine. She said cream was applied to Resident #65's bottom every time after incontinence care was provided. She said Resident #65's skin was checked at least three times a shift. The UM was interviewed on 11/21/24 at 3:28 p.m. The UM said the nurses were responsible for following the physician's orders of putting the cream on Resident #65's bottom. The UM said if the CNAs were changing the residents and saw any issues they would call the nurse and let them know. The UM said today (11/21/24) Resident #65 was noted to have MASD on his bottom. The UM said she called the doctor and the daughter to notify them of the skin issues. The UM said she did education with her staff on timely reporting of wound/pericare. The UM said she knew the nursing staff were following the order to apply triad cream twice a day, but did not know how bad the skin had become. The UM said the staff did not report to her how bad it was. The UM said she provided education to the CNAs regarding reporting skin issues to the nurses immediately. The UM said she did not know how Resident #65's skin issues were not reported to the nurse immediately upon the CNA discovering the area. The assistant director of nursing (ADON) was interviewed on 11/21/24 at 4:40 p.m. The ADON said Resident #65 had weekly assessments done to monitor his skin. She said the staff would have found out if Resident #65 was having issues during his weekly skin assessments. The ADON said the CNA who was providing care should have seen the skin wound and reported it the UM right away. She said Resident #65's last skin observation was on 11/19/24. She said the weekly skin assessment did not report Resident #65 having any issues going on at that time. III. Facility follow upOn 11/21/24 at 11:30 a.m. the UM provided documentation on timely reporting of wound/pericare that two CNAs were given and received education on. It read in pertinent part, "During pericare, please gently wipe the skin and dab, especially after bowel movement, most of our resident's skin are fragile and thin and can easily rub off and be open."If you notice any open area, notify the nurse right away and the nurse would notify the medical doctor and family."Treatment order should be put in place and monitored as ordered until resolved."Open wounds could be painful, lead to infection and could be fatal if not treated in a timely manner."
Plan of correction
The state did not require a plan of correction for this citation.
0688Increase/Prevent Decrease in ROM/MobilityS/S D
Findings
Based on record review and interviews, the facility failed to ensure one (#45) of one resident, out of 45 sample residents, with limited range of motion (ROM) received appropriate treatment and services to prevent further decrease in ROM. Specifically, the facility failed to ensure the physician's order for Resident #45 to use the facility's exercise bike was followed. Findings include:I. Resident #45A. Resident statusResident #45, age less than 65, was admitted on 4/1/21 and readmitted on 7/15/24. According to the November 2024 computerized physician's orders (CPO), diagnoses included multiple sclerosis (degenerative muscle disease), mild cognitive impairment of unknown origin, major depressive disorder, adjustment disorder with mixed anxiety and depressed mood and morbid obesity. The 9/16/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. She was dependent on staff for total assistance with toileting hygiene, transfers, dressing, bathing. She needed maximal assistance rolling left and right, and moderate assistance with personal hygiene. She was independent in eating and oral hygiene. The MDS assessment indicated the resident required a hoyer lift (mechanical lift) with two-person assist for transfers. B. Resident interviewResident #45 was interviewed on 11/19/24 at 1:12 p.m. She said she had difficulty bending and flexing both of her knees. Resident #45 said the staff did not assist her with ROM exercises. She said she wanted to get on the exercise bike. She said she was told by the therapy team that she was not cleared nor had a physician's order to use the exercise bike. C. Record reviewA physician's order, dated 9/6/24, documented Resident #45 was to use the facility's bike for knee pain. The order did not specify how frequently this should occur, or if staff assistance was required to assist her. A physician's order, dated 5/28/24, documented the discharge of Resident #45 from physical therapy. It documented Resident #45 would participate in her updated facility maintenance plan with restorative nursing three to five times weekly to maintain lower extremity strength and mobility. A fall care plan, initiated on 5/6/21 and revised 6/16/22, documented Resident #45 was at risk for falls related to gait/balance problems due to multiple sclerosis. Pertinent interventions included restorative occupational therapy (OT) exercises one to three times weekly as tolerated, and restorative physical therapy (PT) exercises three to fives times weekly. A review of Resident #45's restorative facility maintenance plan task, dated 10/22/24 to 11/20/24 documented she was actively receiving restorative physical and occupational therapy approximately three to five times weekly. -No documentation in Resident #45's care plan found discussing her potential risk for limited ROM secondary to diagnoses of multiple sclerosis and morbid obesity. II. Staff interviews RN #1 was interviewed on 11/21/24 at 12:03 p.m. RN #1 said Resident #45 had limited ROM in upper and lower extremities due to her diagnosis of multiple sclerosis. RN #1 said Resident #45 did go for restorative therapy services, however, he was unsure what services she actually received. RN #1 said the facility's therapy gym did have a hoyer lift (mechanical lift) and two different types of exercise bikes for residents to use. The physical therapist (PT) was interviewed on 11/21/24 at 1:23 p.m. The PT said that the exercise bikes can only be used by residents with a physician's order. He said the residents were unable to use the exercise bikes if they needed a hoyer lift to get onto the exercise bike and that alternative exercise options were utilized instead. The PT said when residents were screened for therapy services, they went through an assessment to determine appropriate exercises. He said once the assessment was completed , a resident-specific facility maintenance plan was generatedto instruct the restorative services team on what therapies the resident should receive. He stated that Resident #45 had completed an assessment and that a facility maintenance plan had been generated for her. The restorative manager (RM) was interviewed on 11/21/24 at 1:30 p.m. The RM said the facility's therapy department created a ROM program for residents and decided what treatments and exercises are most suitable for them. The RM confirmed that residents needing a hoyer lift could not use the facility's exercise bikes. She said that the facility staff were limited due to the time constraints of therapy treatments and treatment sessions were 15 minutes each. The RM said Resident #45's facility maintenance plan instructed her to use the standing table for approximately 10 to 15 minutes. She said Resident #45 actively participates in therapies approximately 75 to 100% of the time. The RM said Resident #45 was potentially deconditioning due to her disease process and weight gain.
Plan of correction
The state did not require a plan of correction for this citation.
0790Routine/Emergency Dental Srvcs in SNFsS/S E
Findings
Based on observations, record review and interview, the facility failed to assist a resident in obtaining routine or emergency dental services, as needed for three (#81, #45, and #93) out of 45 sample residents. Specifically, the facility failed to:-Ensure a referral to dental services was completed three days after Resident #81 broke two of his teeth and started to experience pain when he ate; -Ensure Resident #45 was seen by the dentist in a timely manner after the resident reported dental pain; and,-Assist Resident #93 in obtaining new dentures or fixing his broken dentures to address the mouth pain he was having. Findings include:I. Facility policy and procedureThe Dental Services policy, last revised on 9/30/24 was received from the nursing home administrator (NHA) on 11/21/24 at 6:36 p.m. The policy read in pertinent part, "It is the policy to provide oral health care and dental services to each resident. Dental services will be offered upon admission, annual and as needed and upon request". "If the resident is experiencing mouth pain the DON (director of nursing) or designee will be notified. Nursing should complete an oral assessment and notify social services staff to schedule a dental screening if indicated. All assessments should be documented in the medical record". II. Resident #81A. Resident statusResident #81, age greater than 65, was admitted on 4/25/24. According to the November 2024 computerized physician's order (CPO), diagnoses included cerebrovascular accident with seizures, and gastroesophageal reflux disease. The 10/23/24 clinical care plan stated that the resident had impaired cognitive function related to neurological symptoms following CVA. The resident was dependent on staff for oral care. B. Observations and resident interviewResident #81 was interviewed on 11/18/24 at 3:29 p.m. The resident said he had two broken teeth and nobody was helping him to get them fixed. He said they hurt and that he had trouble eating. The resident was observed to have broken teeth on the bottom of his mouth. C. Record reviewA nurse note, dated 11/8/24 at 11:35 p.m., documented Resident #81 complained of oral pain. The nurse gave him an as-needed oxycodone and notified the social worker via email to schedule an appointment with dental services.-A review of Resident #81's comprehensive care plan did not reveal a person centered focus for the resident's oral needs.-A review of Resident #81's electronic medical record (EMR) did not indicate documentation that the resident had been referred to see the dentist related to his broken teeth. D. Staff interviewsThe social service director (SSD) and social worker (SW) #1 were interviewed on 11/22/24 at 3:00 p.m. The SSD said she was not aware that a referral to a dentist needed to be completed within three days. The SSD and SW #1 were not aware Resident #81 was having dental pain. The SSD said if the resident had severe pain the resident could be taken to a dentist outside of the facility. The SSD said the facility contracted with a dentist, however, he only came once a month. The SSD said the visiting dentist could not see every resident on the monthly visit. She said Resident #81 was not scheduled for the dentist visits to the facility on 9/16/24 or 11/18/24. II. Resident #45A. Resident statusResident #45, age less than 65, was admitted to the facility on 4/1/21 and readmitted to the facility on 7/15/24. According to the November 2024 CPO, diagnoses included multiple sclerosis (degenerative muscle disease), mild cognitive impairment of unknown origin, major depressive disorder, adjustment disorder with mixed anxiety and depressed mood and morbid obesity. The 9/16/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 14 out of 15. She was dependent on staff for assistance with toileting hygiene, transfers, dressing and bathing. She was independent in eating and oral hygiene. No dental concerns were documented in the MDS assessment. B. Resident interviewResident #45 was interviewed on 11/19/24 at 12:46 p.m. Resident #45 said she had dental pain in her upper right jaw. She said she did not have any difficulty eating due to the pain. She said it was painful for her to drink cold water. Resident #45 said she mentioned the dental pain to the facility's staff. She said she never received follow-up from the staff nor had a dental appointment been scheduled. C. Record reviewA nutrition/dietary note, dated 9/11/24, documented Resident #45 reported a tooth in the upper right side of her mouth was causing discomfort and caused her to chew on the left side of her mouth. It documented that the facility's social services team was notified of Resident #45's pain. A social services note, dated 9/18/24, documented Resident #45's quarterly review. It documented that Resident #45 was cognitively intact and she reported mild depressive symptoms. It documented Resident #45 was to receive counseling and psychiatric medication review services. It also documented that Resident #45 attended facility activities and also enjoyed activities in her room. -The 9/18/24 note contained no documentation regarding Resident #45's dental pain, or indicate a referral had been made for Resident #45 to see the dentist. The ancillary service care plan, initiated on 4/23/21 and revised on 7/22/21, documented Resident #45 would be seen for ancillary services as needed. Pertinent interventions included: encouraging Resident #45 to alert staff when she has an ancillary need. D. Staff interviewsThe SSD and the social services assistant (SSA) were interviewed on 11/21/24 at 3:05 p.m. The SSA said the residents notified either himself or the nursing staff if they had a dental concern. The SSA said ancillary appointment requests for the residents were scheduled by the transportation department. He said if the transportation department was unable to schedule an appointment for a resident, the facility's social services team would assist in scheduling the resident for an ancillary provider visit at the facility. The SSA said the social services staff would attempt to schedule resident appointments as soon as possible. For emergencies they would try for same-day appointments, and minor concerns/requests would be scheduled for the next available appointment. The SSD confirmed the transportation department scheduled residents for ancillary service appointments. She said this was done to ensure the department had the availability to transport residents to their appointments. The SSD said if there were dental emergencies, the social services team would attempt to get an ancillary provider to go to the facility. The SSD and the SSA said they were not sure why Resident #45 had not been scheduled for a dental appointment since her complaint was first reported in September 2024. III. Resident #93A. Resident statusResident #93, age 68, was admitted on 10/31/22. According to the November 2024 CPO, the diagnoses included low back pain and major depressive disorder. The 8/28/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. The resident was independent with oral care. The MDS assessment did not indicate if Resident #93 had any dental problems.-However, Resident #93 had missing teeth from his dentures. B. Resident interview and observationResident #93 was interviewed on 11/21/24 at 12:00 p.m. Resident #93 said he had reported to the staff his mouth discomfort that was caused by his missing front teeth on his dentures and discomfort on the bottom of his mouth. Resident #93 said he was told that he would have to pay $1600 for new dentures and was not provided any other information. Resident #93 was missing front teeth from his upper dentures. C. Record ReviewThe dental care plan, updated on 11/14/24, documented the resident had an upper denture that was in disrepair that did not cause him pain or difficulty chewing. Pertinent interventions were for the resident to see a dentist yearly and to monitor for weight loss. The nurse progress note, dated 8/29/24, documented the social service department was notified Resident #93 needed new dentures due to pain on the bottom of his mouth and the missing teeth on the top.-A review of Resident #93's EMR did not reveal any follow up to the referral for the dentist. D. Staff interviewSW #1 was interviewed on 11/21/2024 at 2:21 p.m. SW #1 said he had seen a dentist but there was a $1600 cost, as he was not covered 100% through the veterans administration. SW said she was unsure why there was no follow up to the 8/29/24 progress note where Resident #93 reported pain and discomfort and stated in house dentists got behind due to not coming into the facility due to COVID-19 and influenza outbreaks recently. SW #1 said they were behind on getting residents appointments and treatment due to recent outbreaks causing the in house dentist to cancel.
Plan of correction
The state did not require a plan of correction for this citation.
0806Resident Allergies, Preferences, SubstitutesS/S D
Findings
Based on observations, record review and interviews, the facility failed to provide food that accommodated resident preferences for one (#10) of one resident out of 45 sample residents. Specifically, the facility failed to provide food choices according to Resident #10's preference. Findings include:I. Resident #10A. Resident statusResident #10, age greater than 65, was admitted on 8/2/21. According to the November 2024 computerized physician orders (CPO), diagnoses included unspecified osteoarthritis (degenerative bone and joint disease), dementia and protein-caloric malnutrition. The 9/11/24 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairments with a brief interview for a mental status (BIMS) score of six out of 15. He required assistance with toileting, showers, dental hygiene, dressing, and personal hygiene. Resident #10 also required set-up assistance for his meals. B. Resident interviewResident #10 was interviewed on 11/20/24 at 10:15 a.m. Resident #10 said he did not like the food the facility served. He said he did not receive the food which he liked to eat. He said he liked refried beans, possole and other cultural Mexican food. Resident #10 said he was not asked what he wanted to eat and the staff just brought him his meals. C. Record reviewThe care plan, dated 11/20/24, documented the resident was at risk for nutritional weight loss related to protein caloric malnutrition. Pertinent approaches included offering food choices, cutting up the resident's food and providing hot sauce with meals. The resident's meal ticket documented two hot sauce packets were to be served with his meal tray and a coke with each meal. The meal ticket identified the resident liked Mexican food and to serve it to the resident when on the menu. D. ObservationsOn 11/19/24 at 2:09 p.m. the resident received his meal which consisted of a grilled cheese sandwich and an applesauce. He did not receive any hot sauce with his meal. The resident was sleeping when his meal was served, and when he awoke he was assisted up into his wheelchair. The unidentified certified nurse aide (CNA) left the room and then returned with the grilled cheese sandwich.-The unidentified CNA did not ask the resident what he wanted to eat and brought him a grilled cheese. On 11/20/24 at 6:06 p.m. the dinner meal was served. He was served chicken nuggets cut up with gravy over the top of french fries and a dinner roll. The resident did not receive a coke or hot sauce as indicated on his meal ticket. E. Staff interviewThe registered dietitian (RD) was interviewed on 11/22/24 at approximately 3:00 p.m. The RD said Resident #10 was at nutritional risk. She said the resident liked to eat Mexican food. She said that he should be offered Mexican food a few times a week. She said the hot sauce should be served with each meal. The dietary manager (DM) was interviewed on 11/22/24 at 6:30 p.m. The DM said the resident did like to eat Mexican food. He said that the menu did have Mexican food weekly. He said hot sauce was available in the dining room. The DM reviewed the meal ticket and confirmed it documented he was to receive two hot sauces and also a coke were to be served with his meal.
Plan of correction
The state did not require a plan of correction for this citation.
0880Infection Prevention & ControlS/S F
Findings
Based on observations, record review and staff interviews, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicatable diseases and infections. Specifically, the facility failed to:-Ensure the facility's water management program (WMP) described the building water systems, identified specific areas where legionella could grow and spread and decided where and how to monitor control measures to prevent Legionella and waterborne pathogen growth; and,-Ensure scissors were cleaned in a sanitary manner after wound care. Findings include:I. Water management program A. Professional referenceThe Center for Disease Control and Prevention (CDC) recommendations for Legionella (3/15/24) was retrieved on 11/25/24 from https://www.cdc.gov/control-legionella/php/wmp/index.html. It read in pertinent part, "Many buildings need a water management program (WMP) for their building water system or specific devices. WMPs identify hazardous conditions and outline steps to minimize the health impact of waterborne pathogens. Developing and maintaining a WMP is a multi-step process that requires continuous review. The seven steps of a Legionella WMP are to: Establish a WMP team; describe the building water systems; identify areas where legionella could grow and spread; decide where to apply and how to monitor control measures; establish interventions when control limits are not met; ensure the program runs as designed and is effective and document and communicate all the activities. "Use flow diagrams and a written description to describe the building water systems. Include details like: How water enters the building, how water is distributed in the building, location of hot tubs, water heaters or boilers, and cooling towers, and where the building connects to the municipal water supply. Identify where potentially hazardous conditions could occur in the building water systems. Examples include areas where water temperature could promote Legionella growth or where water flow might be low. Establish control measures and limits for each hazardous condition."Control measures are actions taken in the building water systems to limit growth and spread of Legionella. They can include adding disinfectant, cleaning, and heating. Control limits are acceptable values for the control measures being monitored. They can include a maximum, minimum, and range of values. Control points are locations where control measures are applied."B. Facility policy and procedureThe Legionella Surveillance policy, revised 8/14/23, was provided by the nursing home administrator (NHA) on 11/18/24 at 1:30 p.m. The policy read in pertinent part, "Legionella surveillance is one component of the facility's water management plans for reducing the risk of legionella and other opportunistic pathogens in the facility's water systems. In the absence of Legionella infections for a period of at least one year, the facility shall implement primary prevention strategies."Primary prevention strategies include: Cooling towers and potable water systems shall be routinely maintained. At-risk medical equipment shall be cleaned and maintained in accordance with manufacturer recommendations. Non-potable water systems shall be routinely cleaned and disinfected. Nebulation devices shall be filled only with sterile fluid. Cold water shall be stored above 140 degrees Fahrenheit (F)and circulated at a minimum return of 124 (F)."-The Legionella Surveillance policy did not describe the building water systems; identify specific areas and locations where legionella could grow and spread; and decide where to apply and how to monitor control measures. The policy failed to include specific facility locations monitored such as water heaters, water filters, electronic and manual faucets, showerheads and hoses, ice machines, pipes, valves and fittings, cooling towers, medical devices (such as CPAP machines) and evaporative coolers. The policy did not include how often the cooling towers, potable water system, at-risk medical equipment, and non-potable water systems should be cleaned and disinfected and how to monitor the control measures. C. ObservationsOn 11/18/21 at 9:30 a.m. the first floor Heritage Left wing, resident rooms #105 to room #132, were observed to be empty of residents. The rooms were observed as closed off or utilized as storage space. D. Staff interviewsThe NHA, the facility director of maintenance (FDM) and the deputy director (DD) were interviewed together on 11/21/24 at 5:08 p.m. The NHA said the facility's legionella surveillance policies were reviewed annually and during the monthly quality assurance and performance improvement meeting (QAPI). The NHA said she had not seen the CDC legionella toolkit (kit on developing water management programs to reduce risk for Legionnaires' disease) prior to the survey. The FDM said he thought the facility's previous leadership team created the current legionella surveillance policy that was in use. The FMD said when he began as the maintenance director at the facility building he discovered multiple documents missing from the maintenance department and said it was possible the previous water management plan disappeared at that time. The FDM said he had not seen the legionella tool kit prior to the survey and said he was not aware a flow chart describing the facility water system and corresponding monitoring points were required for the facility's legionella surveillance policy. The DD said the facility had a hallway of unoccupied resident rooms and these rooms contained dead legs (plumbing system with infrequent water flow). The FMD said a housekeeping staff member went weekly to the unoccupied resident rooms to flush the toilets, sinks and showerheads and run the water. -However, the unoccupied resident hallway and monitoring activities were not included in the facility's legionella surveillance policy. II. Wound careA. Manufacturer guidelinesThe PDI Super Sani Cloth disinfecting wipes manufacturer guidelines (2024), were retrieved on 12/1/24 from https://pdihc.com/in-service/super-sani-cloth-disinfecting-wipes/. It included the following recommendations in pertinent part,"Bactericidal, Tuberculocidal and Virucidal, effective for 30 microorganisms with a contact time of two minutes."May be used on hard nonporous surfaces."B. ObservationsRegistered nurse (RN) #2 was providing wound care to Resident #8's bilateral heel wounds on 11/21/24 at 10:20 a.m. RN #2 obtained scissors and placed them on the clean work surface with the clean supplies. -She failed to clean the scissors before laying the scissors on her clean field. RN #2 removed the border dressing on the left heel and cleansed the wound with a wound cleanser, performed hand hygiene and placed new gloves on her hands. She opened a clean calcium alginate dressing and cut the dressing with the scissors to size to fit the wound on Resident #8's left heel. RN #2 was observed after wound care leaving the room with the scissors and returned to the medication cart. She was observed wiping the scissors down with PDI Sani hand wipes and immediately placed them back on the counter. She did not return to the room with the scissors.-She failed to sanitize and disinfect the scissors appropriately after use. C. Staff interviewsRN #2 was interviewed on 11/21/24 at 11:00 a.m. RN #2 said the scissors that were used for wound care were to be cleaned and sanitized with bleach wipes or the purple top Sani Cloth germicidal wipes. She said the scissors should remain wet for five to ten minutes. She said the scissors were Resident #8's designated scissors. The unit manager (UM) was interviewed on 11/21/24 at 11:03 a.m. The UM said all of the residents that required wound care had their own dedicated scissors that were kept with their wound supplies in their room. She said, after the scissors were used, they should be cleaned with the appropriate germicidal wipes, which were the PDI Super Sani Cloth germicidal wipes and stay wet for the correct amount of time. She said the PDI Sani Hand wipes were not the approved wipes for the disinfection and sanitization of the scissors after wound care. She said she instructed RN #2 to dispose of those scissors since RN #2 now had two scissors and could not differentiate which scissors belonged to Resident #8.
Plan of correction
The state did not require a plan of correction for this citation.
10/27/2023Revisit: Recertification Survey · ID IUZ523No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
An onsite revisit was completed with all deficiencies being corrected with the exception of any waived deficiency or deficiencies. All waived deficiencies will be corrected at a later date as per the approved waiver. A plan of correction is not required.
Plan of correction
The state did not require a plan of correction for this citation.
10/17/2023Revisit: Complaint Survey · ID FRHT12No deficiencies
0000Initial CommentsSurveyor note
Findings
A revisit survey was completed on 10/17/23 for all previous deficiencies cited on 7/27/23. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
9/21/2023Revisit: Recertification Survey · ID IUZ522No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
The Initial Comments (ID Tag 0000) are informational only and are a representation of the facility's general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.90(a). The facility is a two story, Type II (111), protected non-combustible structure and is protected throughout by an automatic fire sprinkler system (classified as Fully Sprinklered). The facility was surveyed on Sep 21, 2023, using the National Fire Protection Association, (NFPA) Life Safety Code (2012) Chapter 19, Existing Health Care Occupancies. Existing life safety features that met the requirements for new construction at the time of licensure or certification shall be maintained and not diminished. An onsite revisit was conducted and deficiencies K-324 and K-918 were not corrected. A response is required. All waived deficiencies will be corrected at a later date as per the approved waiver.
Plan of correction
The state did not require a plan of correction for this citation.
8/29/2023Revisit: Recertification Survey · ID IUZ512No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A revisit survey was completed on 8/29/23 for all previous deficiencies cited on 6/28/23. The facility is in substantial compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
8/29/2023Revisit: State Licensure Survey · ID MJW512No deficiencies
0000Initial CommentsSurveyor note
Findings
A revisit survey was completed on 8/29/23 for all previous deficiencies cited on 6/28/23. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
7/28/2023Recertification Survey · ID IUZ52113 deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
The Initial Comments (ID Tag 0000) are informational only and are a representation of the facility's general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.90(a). The facility is a two story, Type II (111), protected non-combustible structure and is protected throughout by an automatic fire sprinkler system (classified as Fully Sprinklered). The unoccupied, non-combustible attic space is inaccessible and does not require automatic sprinkler protection. The facility was surveyed on Jul 28, 2023, using the National Fire Protection Association, (NFPA) Life Safety Code (2012) Chapter 19, Existing Health Care Occupancies. Existing life safety features that met the requirements for new construction at the time of licensure or certification shall be maintained and not diminished. The deficiencies cited were discussed with the Administrator and Maintenance Director during the exit conference conducted at the end of the on-site survey.
Plan of correction
The state did not require a plan of correction for this citation.
0222Egress DoorsS/S E
Findings
Based on observation it was determined the facility failed to provide delayed egress doors signage in accordance with NFPA 101. Delayed egress doors in dementia wing needs 15 second delay signage NFPA 101, 7.2.1.6.1.1 Approved, listed, delayed-egress locking systems shall be permitted to be installed on door assemblies serving low and ordinary hazard contents in buildings protected throughout by an approved, supervised automatic fire detection system in accordance with Section 9.6 or an approved, supervised automatic sprinkler system in accordance with Section 9.7, and where permitted in Chapters 11 through 43, provided that all of the following criteria are met:(1)The door leaves shall unlock in the direction of egress upon actuation of one of the following:(a)Approved, supervised automatic sprinkler system in accordance with Section 9.7(b)Not more than one heat detector of an approved, supervised automatic fire detection system in accordance with Section 9.6(c)Not more than two smoke detectors of an approved, supervised automatic fire detection system in accordance with Section 9.6(2)The door leaves shall unlock in the direction of egress upon loss of power controlling the lock or locking mechanism.(3)*An irreversible process shall release the lock in the direction of egress within 15 seconds, or 30 seconds where approved by the authority having jurisdiction, upon application of a force to the release device required in 7.2.1.5.10 under all of the following conditions:(a)The force shall not be required to exceed 15 lbf (67 N).(b)The force shall not be required to be continuously applied for more than 3 seconds.(c)The initiation of the release process shall activate an audible signal in the vicinity of the door opening.(d)Once the lock has been released by the application of force to the releasing device, relocking shall be by manual means only.(4)*A readily visible, durable sign in letters not less than 1 in. (25 mm) high and not less than 1/8 in. (3.2 mm) in stroke width on a contrasting background that reads as follows shall be located on the door leaf adjacent to the release device in the direction of egress:PUSH UNTIL ALARM SOUNDSDOOR CAN BE OPENED IN 15 SECONDS(5)The egress side of doors equipped with delayed-egress locks shall be provided with emergency lighting in accordance with Section 7.9. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within this wing of the smoke compartment. Deficient items were discussed with the administrator and maintenance director at the exit conference
Plan of correction
The state did not require a plan of correction for this citation.
0293Exit SignageS/S F
Findings
Based on observation and staff interview, it was determined that the facility failed to arrange and maintain exit signage in accordance with Life Safety Code Section NFPA 101. Emergency Exit Lighting | No inspection report available at time of surveyExit sign memory care dining room need to repaired hanging from ceiling Exit sign need to be replaced by smoke doors | Sign has tape over lit arrows | Tape is starting fall down from sign misidentifying the correct exit route (Patriot Wing)NFPA 101, 7.9.3.1.1 Testing of required emergency lighting systems shall be permitted to be conducted as follows:(1) Functional testing shall be conducted monthly, with a minimum of 3 weeks and a maximum of 5 weeks between tests, for not less than 30 seconds, except as otherwise permitted by 7.9.3.1.1(2).(2)* The test interval shall be permitted to be extended beyond 30 days with the approval of the authority having jurisdiction.(3) Functional testing shall be conducted annually for a minimum of 11/2 hours if the emergency lighting system is battery powered.(4) The emergency lighting equipment shall be fully operational for the duration of the tests required by 7.9.3.1.1(1) and (3).(5) Written records of visual inspections and tests shall be kept by the owner for inspection by the authority having jurisdiction. NFPA 101, 4.5.3.3 Awareness of Egress System. Every exit shall be clearly visible, or the route to reach every exit shall be conspicuously indicated. Each means of egress, in its entirety, shall be arranged or marked so that the way to a place of safety is indicated in a clear manner. NFPA 101, 7.10.1.2.1* Exits, other than main exterior exit doors that obviously and clearly are identifiable as exits, shall be marked by an approved sign that is readily visible from any direction of exit access. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0325Alcohol Based Hand Rub Dispenser (ABHR)S/S D
Findings
Based on observation it was determined the facility failed to maintain Alcohol Based Hand Rub dispensers in accordance with NFPA 101. Hand Sanitizer in locker room over 2 electrical power sources 19.3.2.6* Alcohol-Based Hand-Rub Dispensers. Alcohol-based hand-rub dispensers shall be protected in accordance with 8.7.3.1, unless all of the following conditions are met:(8) Dispensers shall not be installed in the following locations:(a) Above an ignition source within a 1 in. (25 mm) horizontal distance from each side of the ignition source(b)To the side of an ignition source within a 1 in. (25 mm) horizontal distance from the ignition source(c)Beneath an ignition source within a 1 in. (25 mm) vertical distance from the ignition sourceThis deficiency has the potential to affect occupants, who might include residents, staff, and visitors with access to this room within the smoke compartment. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0345Fire Alarm System - Testing and MaintenanceS/S F
Findings
Based on a record review it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code NFPA 101 and NFPA 72. No Annual or Semi-Annual fire alarm report available at the time of the surveySmoke Detector Sensitivity - No report available at the time of the surveyDetector covered with red tape boiler room by Antifreeze system Smoke detector coverage impeded in heritage wing by plastic drapeNotification device hanging from wall by C110Detector hanging soiled utility room memory care wing Notification in storage room damaged C-274NFPA 101, 9.6.1.3 A fire alarm system required for life safety shall be installed, tested, and maintained in accordance with the applicable requirements of NFPA 70, National Electrical Code, and NFPA 72, National Fire Alarm and Signaling Code, unless it is an approved existing installation, which shall be permitted to be continued in use. NFPA 101, Section 9.6.1.5* To ensure operational integrity, the fire alarm system shall have an approved maintenance and testing program complying with the applicable requirements of NFPA 70, National Electrical Code, and NFPA 72, National Fire Alarm and Signaling Code. NFPA 101 19.3.4.1 to comply with section 9.6. Section 9.6.1.3, fire alarm system testing and maintenance to comply with NFPA 72. NFPA 72 14.4.5.3.4; to ensure that each smoke detector or smoke alarm is within its listed and marked sensitivity range, it shall be tested using any of the following methods:(1) Calibrated test method(2) Manufacturer's calibrated sensitivity test instrument(3) Listed control equipment arranged for the purpose(4) Smoke detector/fire alarm control unit arrangement whereby the detector causes a signal at the fire alarm control unit where its sensitivity is outside its listed sensitivity range(5) Other calibrated sensitivity test methods approved by the authority having jurisdictionThese deficiencies have the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the Administrator and Maintenance director at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0346Fire Alarm System - Out of ServiceS/S F
Findings
Based on observations and records review, it was determined that the facility did not have Fire Alarm out of service guidance in accordance with NFPA 101. Out of Service Fire Alarm Guidance | Does not include verbiage for state notificationNFPA 101 9.6.1.6* Where a required fire alarm system is out of service for more than 4 hours in a 24-hour period, the authority having jurisdiction shall be notified, and the building shall be evacuated, or an approved fire watch shall be provided for all parties left unprotected by the shutdown until the fire alarm system has been returned to service. These deficiencies have the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the Administrator and Maintenance director at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0354Sprinkler System - Out of ServiceS/S F
Findings
Based on observations and records review, it was determined that the facility did not have Sprinkler System out of service guidance in accordance with NFPA 101 and NFPA 25Out of service Sprinkler Guidance - Not available at time of surveyNFPA 101, 9.7.6 Sprinkler impairment procedures shall comply with NFPA 25, Standard for the Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems. NFPA 25, 15.5.2 Before authorization is given, the impairment coordinator shall be responsible for verifying that the following procedures have been implemented:(1) The extent and expected duration of the impairment have been determined.(2) The areas or buildings involved have been inspected and the increased risks determined.(3) Recommendations have been submitted to management or the property owner or designated representative.(4) Where a required fire protection system is out of service for more than 10 hours in a 24-hour period, the impairment coordinator shall arrange for one of the following: (DFPC State rules if system is out of service for more than 4 hours fire watch required)(a) Evacuation of the building or portion of the building affected by the system out of service(b) *An approved fire watch(c)*Establishment of a temporary water supply(d)* Establishment and implementation of an approved program to eliminate potential ignition sources and limit the amount of fuel available to the fire(5) The fire department has been notified.(6) The insurance carrier, the alarm company, property owner or designated representative, and other authorities having jurisdiction have been notified.(7) The supervisors in the areas to be affected have been notified.(8) A tag impairment system has been implemented. (See Section 15.3.)(9) All necessary tools and materials have been assembled on the impairment site. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0355Portable Fire ExtinguishersS/S F
Findings
Based on observation it was determined the facility failed to maintain Fire Extingusishers with NFPA 10. Extinguisher cabinets not readily accessible | Cabinets are locked, staff do not have a key for access NFPA 10, 6.1.3 6.1.3.1 Fire extinguishers shall be conspicuously located where they are readily accessible and immediately available in the event of fire. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0363Corridor - DoorsS/S F
Findings
Based on observation it was determined the facility failed to maintain corridor doors in accordance with NFPA 101. Room C166, C170, C176, D-233 door did not latch when attempted during survey Gap in smoke door memory care wing | door did not seal during survey when attempted to close Gap in smoke door Patriot Wing | door did not seal during survey when attempted to closeMemory care wing smoke doors (resident doors) penetration above knobs NFPA 101, 19.3.6.3.1* Doors protecting corridor openings in other than required enclosures of vertical openings, exits, or hazardous areas shall be doors constructed to resist the passage of smoke and shall be constructed of materials such as the following:(1) 13/4 in. (44 mm) thick, solid-bonded core wood(2) Material that resists fire for a minimum of 20 minutesNFPA 101, 19.3.6.3.5* Doors shall be provided with a means for keeping the door closed that is acceptable to the authority having jurisdiction, and the following requirements also shall apply:(1) The device used shall be capable of keeping the door fully closed if a force of 5 lbf (22 N) is applied at the latch edge of the door.(2)Roller latches shall be prohibited on corridor doors in buildings not fully protected by an approved automatic sprinkler system in accordance with 19.3.5.7. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0372Subdivision of Building Spaces - Smoke BarrieS/S F
Findings
Based on observation it was determined the facility failed to maintain smoke barriers in accordance with NFPA 101. Penetrations boiler room smoke barrier by Antifreeze system Penetrations in smoke barrier by elevator equipment room coming from maintenance shop Penetration in smoke barrier over door B-205Ceiling Tile missing in room C-2148.5.1* Where required by Chapters 11 through 43, smoke barriers shall be provided to subdivide building spaces for the purpose of restricting the movement of smoke. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
0374Subdivision of Building Spaces - Smoke BarrieS/S F
Findings
Based on observation and record review, it was determined that the facility failed to maintain smoke doors in accordance with Life Safety Code Section NFPA 105Fire/Smoke Doors | No inspection report available at time of surveyNFPA 105, 5.25.2.1* Inspections5.2.1.1 Smoke door assemblies shall be inspected annually5.2.1.5 A written record shall be maintained and shall be made available to the authority having jurisdiction. 5.2.1.6 Records shall be maintained for not less than 3 yearsThis deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
0531ElevatorsS/S F
Findings
Based on observation it was determined the facility failed to maintain elevators in accordance with NFPA 101. Elevator inspection overdue 11/22 and report not completed since November for all three elevators in the facilityNFPA 101, 9.4.6 Elevator Testing. 9.4.6.1 Elevators shall be subject to periodic inspections and tests as specified in ASME A17.1/CSA B44, Safety Code for Elevators and Escalators. 9.4.6.2 All elevators equipped with fire fighters ' emergency operations in accordance with 9.4.3 shall be subject to a monthly operation with a written record of the findings made and kept on the premises as required by ASME A17.1/CSA B44, Safety Code for Elevators and Escalators. 9.4.6.3 The elevator inspections and tests required by 9.4.6.1 shall be performed at frequencies complying with one of the following:(1) Inspection and test frequencies specified in Appendix N of ASME A17.1/CSA B44, Safety Code for Elevators and Escalators(2)Inspection and test frequencies specified by the authority having jurisdictionThis deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0712Fire DrillsS/S F
Findings
Based on record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6Fire Drills not conducted at varied conditionApril - June Fire Drills no times listed on reports provided to surveyor NFPA 101, 19.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, and administrative staff) with the signals and emergency action required under varied conditions. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0918Electrical Systems - Essential Electric SysteS/S L
Findings
Based on observations, interviews, and record review during the standard life safety code survey completed on July 28, 2023, it was determined that the facility failed to maintain their diesel generator in accordance with NFPA 110. Specifically, the emergency power supply system, which the September 7, 2022 inspection report documented to be in disrepair remained in disrepair. The facility stated that these repairs had taken place but could not produce any documentation for the repairs to address the findings of the September 7, 2022 inspection report. All exit signage lighting and emergency lighting was wired to the generator. The facility did not have alternate lighting means readily available for staff to use in the event of a power failure. Without a functional generator, the facility was without means to provide for a safe and timely evacuation during a power failure. These failures created the likelihood of serious adverse outcomes, including significant bodily injury, harm, or death, for all residents, staff, and visitors if there were a power failure and fire event within the facility. The findings include:Cross reference to K293 regarding exit light inspections. Annual inspection records unavailable at time of inspection. Multiple exit lights were observed to be in disrepair. This noncompliance presented potential for delays in identifying exits during an evacuation during a power failure and fire event within the facility. Cross reference to K345 regarding fire alarm inspections. Facility unable to provide annual and semiannual fire alarm inspection records. Multiple smoke detectors were observed with improper installation/maintenance. This noncompliance presented potential for delays or failures in detecting smoke and responding to smoke/fire during a fire event within the facility. I. Immediate JeopardyA. Findings of Immediate JeopardyRegulatory Requirement:NFPA 110 (2010) 8.4.2.3, 8.4.2*8.4.2.3 Diesel -powered EPS installations that do not meet the requirements of 8.4.2 shall be exercised monthly with available EPSS load and shall be exercised annually with supplemental loads at not less than 50 percent of the EPS nameplate kW rating for 30 continuous minutes and at not less than 75 percent of EPS nameplate kW rating for 1 continuous hour for total test duration of not less than 1.5 continuous hours. 8.4.2* Diesel generator sets in service shall be exercised at least once monthly, for a minimum of 30 minutes, using one of the following methods:(1)Loading that maintains the minimum exhaust gas temperatures as recommended by the manufacturer(2)Under operating temperature conditions and at not less than 30 percent of the EPS nameplate kW ratingRecord Review:Review of the September 7, 2022 generator inspection documented the generator failed at 80% due to high temperature. In pertinent part, the report stated the generator, "started and ran the unit and it failed due to high engine temperature" Moreover, the report documented the generator produced a fuel knock sound while not being under load. Document review found that facility missed multiple weeks of required weekly inspections. There was no documentation for 2022/2023 monthly generator set inspections, monthly battery conductance testing or monthly transfer switch operation available to the surveyor during the inspection as required in NFPA 110. On July 26, 2023 a current fire alarm inspection report was requested. The facility did not provide a current fire alarm inspection report at the time or survey or during the post-survey grace period. Without a current fire alarm inspection report, the facility was unable to show the condition of the batteries in the fire alarm panel. Staff Interviews:Interviews with the nursing home administrator (NHA) and director of maintenance (DoM) on July 26, 2023 revealed the facility had no evidence of repairs to address the failures identified in the September 7, 2022 generator inspection report. The NHA and DoM acknowledged the missing weekly generator inspections and monthly conductance testing/transfer switch operation. The NHA and DoM acknowledged they were unable to furnish evidence current fire panel inspection report documenting the condition of the batteries in the panel. The DoM and NHA acknowledged without a functional emergency power system, all building occupants would be at risk of bodily injury, harm, or death in the event of a power failure and fire emergency due to the lack of way finding systems to guide residents, staff, and others to exit the building. The NHA and DoM acknowledged staff did not have ready-access to flashlights for alternative illumination should the emergency power supply fail. Vendor interview: A phone call with (vendor company name) on July, 26 2023 revealed that previous deficiencies had not been corrected. The technician stated the repairs had not taken place because they had no evidence of billing for repairs. The technician said they would not be able to repair the generator's documented problems on this day. The technician was still requested to come on site and re-inspect the generator and give the facility an updated diagnostic. Observations:During survey it was observed that facility did not have frog eye emergency lighting for the facility, which would detect an absence of light and power exit signage from battery back-up. The facility exit signs were observed not to have battery backup. The emergency exit signs were solely operated by facility shore power and emergency generator when on generator power. The facility's current emergency lighting system required generator power to function during a power outage. There are specific lights within the facility that remain on under emergency power; however, these lights would not work in the event of generator failure. No flashlights or other portable lighting was observed to be available in nurse's stations, staff areas, and common areas of the building to offer alternative means for use in way finding during evacuation in a power failure. The building was observed to have staff, residents, and others present throughout the survey. Some residents were ambulatory, some bed bound, some were using electrical durable medical equipment (DME). The majority of the residents, whether bed bound, ambulatory or using DME, would require staff support in the event of an evacuation (see below). B. Notification of Immediate JeopardyOn July 26, 2023 at 1:40 p.m., the NHA was informed the facility failures above created the likelihood for serious harm if the failures to implement a functional emergency power system was not corrected immediately. C. Facility Plan to Remove Immediate JeopardyOn 7/26/23 at 4:42 p.m., the facility submitted a plan to remove the immediate jeopardy. The removal plan read:"- Technician from (vendor company name) to inspect the generator immediately, July 26, 2023- Maintenance staff obtaining a portable generator to be installed immediately on July 26, 2023.- Clinical Staff have identified all residents with electrical durable medical equipment and replacementsare available ie: portable oxygen etc.- Hand bells will be passed to all residents.- Coolers will be placed in all nurses stations for emergency back up for medications that may need refrigeration.-Flashlights will be placed in all nurse stations for emergency use.- 15 minute fire watch to immediately start- Pharmacy will print out MARS/TARS for all residents in the event power goes out and a paperdocumentation is needed.- Maintenance Staff to complete the Fire Division prevention portal that the community is currently on fire watch and will call to inform the local jurisdiction as well, that the community is on a fire watch. NHA brought to the attention of the maintenance staff to obtain an emergency portable generator, and call the technician from (vendor company name) to come out to complete an inspection immediately. NHA directed clinical staff to identify residents with electrical DMEfor immediate replacement in the event of a power outage. Further instruction was given to provide all residents with hand call bells, and coolers and paper MARS/TARS were placed in each nursing station for proper medication management. Emergency supplies for flashlights were also placed in the nurses stations to serve as back up as well. NHA and maintenance staff audited inspection reports similar to the generator load test for further follow up and immediate corrective action. NHA in-serviced maintenance staff on the importance of maintaining the generator to include monthly full load testing and appropriate repairs to ensure that the Community is well equipped to provide power in the event of a power outage. NHA/ Designee will monitor for generator load tests, follow up and repairs during the monthly full load tests, to ensure that the generator is operating at 100%, for the next 90 days. Any patterned observation of the monthly monitor will be discussed during the regularly scheduled QAPI meeting for the next 3 months or until substantial compliance is achieved."D. Removal of Immediate JeopardyOn July 27, 2023 at 9:00 a.m., the NHA was notified the immediate jeopardy was removed as of July 26, 2023 at 4:42 p.m. The deficient practice remained at scope and severity of "F" - wide spread potential for more than minimal harm. E. Additional Documentation ReviewReview of the Centers for Medicare and Medicaid Services (CMS) form 672 and CMS form 802, each dated 7/27/2023, documented the following characteristics of the facility resident population:-Three (3) residents were bedfast all/most of the time-78 residents were chair-fast all/most of the time-46 residents required assistance with or assistance devices to ambulate-13 residents were totally dependent on staff for transfers-83 residents required one to two-person assistance with transfers-62 residents had dementia-related diagnosesReview of a list of residents using low-loss air mattresses (a type of DME that requires electrical power for full functionality) for pressure injury prevention or healing, provided by the facility on July 27, 2023, documented 38 residents used low-loss air mattresses. Review of a list of residents using other electricity-dependent DME (e.g., oxygen concentrators, continuous positive airway pressure (CPAP) machines), provided by the facility on July 27, 2023, documented 35 residents used other electricity-dependent DME.
Plan of correction
The state did not require a plan of correction for this citation.
7/27/2023Complaint Survey · ID FRHT111 deficiency
0000Initial CommentsSurveyor note
Findings
An Emergency Preparedness survey prompted by #CO33031 was conducted on 7/27/23. One deficiency was cited.
Plan of correction
The state did not require a plan of correction for this citation.
0015Subsistence Needs for Staff and PatientsS/S F
Findings
Based on record review and interview, the facility failed to develop and implement emergency preparedness policies and procedures based on the emergency plan. Specifically, the facility failed to have a policy and procedure to address alternate sources of energy to maintain temperatures to protect residents' health and safety. Findings include: I. Facility plan The emergency preparedness plan (EPP) was provided by the nursing home administrator (NHA) on 7/27/23 at 4:20 p.m. Review of the EPP revealed the facility did not have at minimum a policy and procedure to address alternate sources of energy to maintain temperatures to protect residents' health and safety included in the EPP. II. InterviewsThe life safety inspector (LSI) and the life safety training officer (LTSO) were interviewed on 7/27/23 at 11:30 a.m. The LSI and LTSO said the facility had not fixed a generator for the facility that was identified as not functioning properly in September 2022. The LSI and LTSO said as of yesterday 7/26/23 a plan was accepted to fix the situation which included a portable generator being installed at the facility to be utilized until the current generator was either fixed or replaced. The NHA was interviewed on 7/27/23 at 4:20 p.m. He said in September 2022 the facility was aware of a generator problem and did not have a policy and procedure in place to address alternate sources of energy to maintain temperatures to protect residents' health and safety. He said life safety had approved a plan to correct the generator problem on 7/26/23. He said the facility's EP manual was just updated May 2023 to reflect the current clinical needs and demographics of the residents.
Plan of correction
The state did not require a plan of correction for this citation.
6/28/2023Recertification Survey · ID IUZ5117 deficiencies
0000Initial CommentsSurveyor note2 building records
Findings · record 1 of 2
A recertification survey was conducted from 6/21/23-6/28/23. Seven deficiencies were cited.
Findings · record 2 of 2
An Emergency Preparedness survey was conducted from 6/21/23 to 6/28/23. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
0688Increase/Prevent Decrease in ROM/MobilityS/S D
Findings
Based on observations, record review and interviews, the facility failed to ensure one (#28) of one out of 53 residents with limited range of motion received appropriate treatment and services. Specifically, the facility failed to ensure preventative measures were put into place for Resident #28's bilateral hand contractures. Findings include: I. Facility policy and procedureThe Restorative Program policy and procedure, revised 11/1/10, was provided by the nursing home administrator on 6/28/23 at 4:30 p.m. It revealed in pertinent part, "Range of motion exercises are performed for the purpose of contracture, pain, deformity and disability prevention.""When restorative nursing services are no longer warranted, or the resident is appropriate for being transferred to nursing assistants, the restorative aide, restorative nurse will train the appropriate nursing assistants on the maintenance care or activities that need to be provided on an ongoing basis." II. Resident #28 statusResident #28, age over 65, was admitted on 2/9/15. According to the June 2023 computerized physician orders (CPO), the diagnoses include anorexia nervosa, moderate protein-calorie malnutrition, polyneuropathy (malfunction of nerves), hypertension, polyosteoarthritis (joint pain and stiffness), anemia and unsteadiness on feet. The 4/24/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for a mental score of 13 out of 15. She required physical assistance of one person with bed mobility, transfers, dressing, toileting and personal hygiene. The resident had occupational therapy for one day on 3/22/22. She had physical therapy from 4/11/22 to 5/26/22. She did not have restorative nursing programs like passive and active range of motion, splints or brace assistance. A. Resident interviewResident #28 was interviewed on 6/27/23 at 10:38 a.m. She said she had contractures to both of her hands. She said she was not aware of any preventative measures in place for her contractures. She said the staff did not use a splint or gloves. She said she had difficulty getting ready and going to the bathroom independently. B. ObservationsOn 6/26/23 at 9:11 a.m. Resident #28 was observed sitting in the common area. The resident had bilateral hand contractures. She was attempting to drink coffee in a coffee mug. Her hands were shaking and she was unable to drink her coffee. She did not have splints or gloves on either hand. -At 1:19 p.m. the resident was observed sitting in the common area, trying to drink apple juice out of a cup. She had difficulty lifting the cup and placing her mouth around the edge of the cup. She was able to drink less than half the cup of apple juice. She did not have splints or gloves on either hand. C. Record review The mobility care plan, initiated on 1/27/16 and revised on 6/22/23, documented the resident had the potential for self-care deficit due to pain and impaired dexterity to her hands. The care plan documented the resident had potential for altered comfort level related to stiff hands, feet and legs in the morning related to polyarthropathy (arthritis that affects multiple joints). The interventions included reporting the presence of pain/intolerance during self-care; using copper arthritic gloves for hand pain as tolerated; and assisting the resident to apply the gloves on in the morning and take them off at night. The 5/26/22 physical therapy discharge progress and summary documented for the resident to participate in a functional maintenance plan with restorative nursing one to three times a week to maintain her strength and dynamic standing for functional mobility with activities of daily living (ADLs) for decreased fall risk. -There was no plan to prevent the contractures from worsening. The restorative nursing notes from 6/27/22 and 7/27/22 documented the restorative management plan related to standing and ambulating. -It did not document a maintenance or contracture management program for the resident's bilateral hands. III. Staff interviews Licensed practical nurse (LPN) #2 was interviewed on 6/27/23 at 12:34 p.m. She said the contracture management plan for the resident was to avoid the resident being cold that could cause stiffness, administer Voltaren Gel (arthritis pain relief gel) and administer Tylenol. She said she did not know why the resident did not use a splint to prevent a worsening of the resident's bilateral hand contractures. She said the Voltaren Gel and Tylenol was used to treat the resident's pain in her hands. She said nursing staff used the gloves once in the winter time. She was not sure why it was still documented on the resident's care plan. Unit nurse manager (UM) #1 was interviewed on 6/27/23 at 12:55 p.m. She said the facility used Voltaren Gel and Tramadol (pain medication) to address the pain in Resident #28's hands. She said the resident had received therapy in the past, but she was unaware of a current contracture management program for the resident's bilateral hand contractures. The restorative nurse manager (RM) was interviewed on 6/27/23 at 1:35 p.m. She said the resident had a functional maintenance program (FMP) for a while which included physical therapy. She said the resident had declined physical therapy. She said the maintenance program was for standing and ambulation. She said she was unable to provide a contracture management program for Resident #28. The director of nursing (DON) was interviewed on 6/28/23 at 3:12 p.m. She said she did not know what the facility's contracture management program was for residents with contractions. She said residents were monitored to make sure contractures did not worsen by charting the resident's ADLs. She said interventions for contracture management included a screening for therapy or restorative programs, therapy balls, splints and to teach restorative care to the nursing staff. She said the restorative team was responsible for developing and carrying out the contracture management plan. She said she did not know if the resident's care plan included offering gloves daily and did not know if any interventions or a contracture management program were in place to prevent the worsening of Resident #28's bilateral hand contractures.
Plan of correction
The state did not require a plan of correction for this citation.
0689Free of Accident Hazards/Supervision/DevicesS/S J
Findings
Based on observation, record review and interviews, the facility failed to ensure one (#106) out of 53 sample residents, was kept safe and free from elopement. Specifically, the facility failed to ensure Resident #106, who was diagnosed with dementia, was at a high risk of elopement and had multiple elopement attempts was kept safe. On 6/2/23, the security guard was posted at the front desk. Resident #106 approached the front door with a wanderguard in place (which did not alarm), informed the security guard he was going to go outside and then walked out the front door. A certified nurse aide (CNA) was outside, who was familiar with the resident's history and attempted to direct him back into the facility, but was unsuccessful. The resident only returned to the facility with police intervention. The failure of the wanderguard system not alarming, the security guard not checking the elopement risk binder and the lack of communication between nursing and the security guards regarding the resident's multiple attempts to leave the facility led to the failure of the resident successfully eloping from the facility via the front door, which created the likelihood for serious injury or harm to occur. According to the nursing home administrator (NHA), the facility had installed the new wanderguard system two weeks prior and had not been informed by the wanderguard company that the doors needed to be calibrated nightly. On 6/24/23, Resident #106 exited the facility via the front door with the wanderguard alarm activated. The security guard turned off the alarm. The resident was found multiple blocks away from the facility by a staff member, who was driving. The facility failed to orient the security guard, who was new to the facility as an employee of an outside agency, regarding the wanderguard system, the book at the front desk with high risk elopement resident pictures and to investigate when the alarm was triggered. This failure led to the resident successfully eloping from the facility. Findings include:I. Immediate jeopardy A. Situation of immediate jeopardyResident #106, who was diagnosed with dementia and had a significant history of wandering and elopement, successfully eloped from the facility on two occasions. On 6/2/23, Resident #106 eloped from the facility when the resident's wanderguard did not alarm and the security guard did not follow the facility's policy to check the elopement binder. The lack of communication with the security guard of the resident's repeated attempts to elope from the facility contributed to the facility's failure to ensure the resident's safety. B. Imposition of immediate jeopardyOn 6/27/23 at 5:25 p.m., the NHA and director of nursing (DON) were notified of the immediate jeopardy situation created by the facility's failure to prevent to elopements from the facility for Resident #106. C. Facility plan to remove immediate jeopardyOn 6/28/23 at 12:15 p.m., the facility submitted a plan for the immediate jeopardy. The plan read:"1. Corrective actionImmediate action of the security guard currently on duty as well as the oncoming shift was provided education regarding the wanderguard system, the elopement binder and the facility policy and procedure if an attempted elopement occurred. Elopement binder was updated. One-to-one observation in place for Resident #106 while evaluation is completed to determine the resident's triggers, interventions, and/or need for additional placement. Evaluating the resident's triggers will continue through 7/5/23.2. Systemic changes In-service training for all front desk staff and security officers was completed to include: the elopement binder: use and understanding that individuals who are at risk for elopement are not able to leave the building unaccompanied; wandering and elopement policies: what to do in the event of elopement or attempt including specific approaches to utilize if a resident attempts to elope, including staying with the resident and calling 911 to assist in returning the resident to the building, contact information for key staff members: NHA and house supervisor cell phone numbers to call if a resident exits the building; and all new front desk and security staff will be trained upon new hire or new assignment at the facility prior to the first shift. Maintenance staff will perform weekly checks on doors that are armed with the wanderguard system. The checks will be documented in the wander guard binder kept in the maintenance office. The NHA or designee will monitor weekly for compliance and completion. 3. MonitoringAll wanderguard placements will be monitored by the nurse assigned to the resident every shift and documented on the medication administration record (MAR)/treatment administration record (TAR). The house supervisor will audit the functionality of every wanderguard in use nightly and document in the wanderguard binder. The director of nursing (DON) or designee will audit the wanderguard binder and the MAR/TARs weekly for completion and compliance. The NHA/designee will review the documents/audits weekly to ensure compliance. Monthly quality assurance and performance improvement (QAPI) meetings will review for compliance for three months or until three consecutive months of compliance have been met."D. Removal of the immediate jeopardyThe above plan was accepted on 6/28/23 at 1:35 p.m. and the immediate jeopardy was removed. However, observations, record review and interviews revealed deficient practice remained at a scope and severity, a potential for harm that was isolated. II. Facility policy and proceduresThe Elopements and Wandering Resident policy, revised on 2/1/23, was provided by the nursing home administrator (NHA) on 6/28/23 at 4:48 p.m. It read in pertinent, the facility "ensures that residents who exhibit wandering behavior and/or at risk for elopement receive adequate supervision to prevent accidents, and receive care in accordance with their person-centered plan of care addressing the unique factors contributing to wandering or elopement risk. "Wandering is random or repetitive locomotion that may be goal-directed (the person appears to be searching for something such as an exit) or non-goal directed or aimless."Elopement occurs when a resident leaves the premises or a safe area without authorization and/or any necessary supervision to do so."The facility is equipped with door locks/alarms to help avoid elopements. Alarms are not a replacement for necessary supervision. Staff are to be vigilant in responding to alarms in a timely manner. "The facility shall establish and utilize a systematic approach to monitoring and managing residents at risk for elopement or unsafe wandering, including identification and assessment of risk, evaluation and analysis of hazards and risks, implementing interventions to reduce hazards and risks, and monitoring for effectiveness and modifying interventions when necessary."Residents will be assessed for risk of elopement and unsafe wandering upon admission and throughout their stay by the interdisciplinary care plan team. The interdisciplinary team will evaluate the unique factors contributing to risk in order to develop a person-centered plan. Interventions to increase staff awareness of the resident's risk, modify the resident's behavior, or to minimize risks associated with hazards will be added to the resident's care plan and communicated to appropriate staff."Adequate supervision will be provided to help prevent accidents or elopements."Charge nurses and unit managers will monitor the implementation of interventions, response to interventions and document accordingly."The effectiveness of interventions will be evaluated, and changes will be made as needed. Any changes or new interventions will be communicated to relevant staff."Procedure post-elopement: a nurse will perform a physical assessment, document, and report findings to the physician; any new physician orders will be implements and communicated to the family/authorized representative; a social services designee will re-assess the resident and make any referrals for counseling or psychological/psychiatric consults; the resident and family/authorized representative will be included in the plan of care; staff may be educated on the reasons for elopement and possible strategies for avoiding such behavior; when repeated elopement attempts occur, after the facility has exhausted possible care approaches, the resident may be referred for alternate placement in an appropriate facility; and documentation in the medical record will include: findings from nursing and social service assessments, physician/family notification, care plan discussions, and consultant notes as applicable."III. Resident #106A. Resident statusResident #106, age 81, was admitted on 9/19/22. According to the June 2023 computerized physician orders (CPO), the diagnoses included unspecified dementia without behavioral disturbance, psychotic disturbance, mood disturbance and anxiety. The 4/7/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. He required supervision with bed mobility, transfer, ambulation within the room and in the corridor, dressing, toileting and personal hygiene. It indicated that the resident exhibited verbal behavioral symptoms directed toward others such as threatening others, screaming and cursing. It indicated the resident wandered at the facility. B. ObservationsOn 6/22/23 at 2:29 p.m. Resident #106 was observed walking around the unit unsupervised. Resident #106 wandered off his wing and began walking down the other wing of the unit. -There were no staff observed supervising the resident as he wandered. On 6/26/23 at 12:41 p.m. Resident #106 was observed in his room with the door closed. A staff member was sitting outside of the resident's room for one-to-one supervision. -At 1:40 p.m. the resident was observed sitting in the chair outside his room talking with the staff member. He said he wanted to leave the facility. He said he needed to go to the store and get some jeans and other items. C. Record reviewThe wandering care plan, initiated on 9/19/22 and revised on 6/8/23, documented that the resident was admitted to the facility with a history of wandering and elopement. It indicated that prior to the resident's admission, the resident showed a propensity to stray beyond the view or control of staff and required a high degree of monitoring and protection. The resident should be considered a wandering risk with dementia and poor insight and a history of ETOH (ethyl alcohol) abuse. It documented that on 9/26/22 the resident had not displayed wandering or exit seeking behaviors, was aware of where his room and dining room were located and the facility would trial the resident on an open neighborhood with a wanderguard in place. It indicated the resident required supervision when leaving the unit by staff or his legal guardian.-On 9/28/22, following the transfer to an unsecured unit, the resident displayed confusion, being quick to anger and trying to exit the facility through the garden.-On 6/2/23, Resident #106 eloped from the facility via the front door. It documented that the resident's triggers for wandering/eloping were frustration with his placement and wanting to go to his ex-wife's house to pick up his personal belongings. The interventions included assessing the resident's fall risk; distracting the resident from wandering by offering pleasant diversions, structured activities, coffee, iced tea, conversation, television and books (it indicated the resident preferred to be left alone, calling himself a "loner"); placing the resident's picture in the elopement risk binder located at the front desk of the facility; advising family and other support staff to sign out the resident when leaving the facility on pass; deescalating his behaviors by leaving him alone to calm down; wander guard placement on 9/27/22. -No additional interventions were put into place following 9/27/22. The activity care plan, initiated on 9/20/22 and revised on 12/29/22, documented the resident enjoyed watching baseball, listening to music, working on computers, watching videos and reading. It indicated that the resident described himself as a loner and had settled nicely and attended a variety of daily programs. The resident was taken to church by his friend weekly. It documented to allow the resident to be as independent as possible with his choices, validate when he felt frustrated, provide space when agitated by requests to go to the credit union and when his felt his needs were not being met. The interventions included assisting the resident to acclimate to the facility and its resources; assisting the resident to set up a personal needs account through his guardian; assisting the resident to sign up for outings of interest; encouraging the resident to seek reading material from the library; inviting and reminding the resident of group activities of interest; offering supplies for independent leisure; providing the resident space and time to cool down when he gets upset about wanting to go to the credit union and feeling like a prisoner; providing daily signs of programs; and providing snacks to the resident.-The interventions were last updated on 12/29/22. The 9/26/22 nursing progress note documented Resident #106 had been residing on the secure unit since his admission to the facility. The resident had not displayed any wandering or exit seeking behaviors. It indicated Resident #106 would be moved from the secured unit and trialed on an open unit with a wanderguard in place. 1. Resident #106's history of elopement attemptsThe 9/27/22 nursing progress note documented that Resident #106 was moved to an open unit. The 9/28/22 nursing progress note indicated the resident continued to be confused and tried to exit the facility through the garden. The 10/12/22 nursing progress note documented the resident had verbalized that he wanted to go out the front door. He said he had places to go and "things to do." It indicated the resident agreed to only go outside in the enclosed patios. The 10/25/22 nursing progress note documented the resident was observed leaving the building through the lobby and out the front doors. The facility staff were able to redirect him back inside the lobby and communicated that he would need someone such as a family member, guardian or friend with him for him to go out on pass. It indicated that the resident became angry, saying that he wanted to leave the building so that he could go to the bank, the bookstore, his church and to a place that has computer parts. The resident said that he felt trapped and bored.-A review of the resident's medical record did not indicate interventions or a plan had been put in place to address the resident's feelings and episode of elopement. The 11/3/22 nursing progress notes documented Resident #106 cut off his wanderguard off of his wrist. It indicated the house supervisor brought a replacement and the wanderguard was reapplied. The resident said he would cut it again and he did not want it. The 11/4/22 nursing progress note documented the resident attempted to leave the facility multiple times that morning and was brought back by staff members. The resident reported that he had places to go and that he was being jailed at the facility. It indicated the facility staff explained he was at the facility for his safety and the activities department was working on finding a volunteer that could take him to where he wanted to go. -However, on 12/29/22, the activity care plan was updated to include providing the resident space and time to cool down when he gets upset about wanting to go to the credit union and feeling like a prisoner. It did not address a schedule or attempts to take the resident on outings from the facility. The 2/3/23 nursing progress note documented Resident #106 attempted to leave early in the morning and staff brought him back from the elevator on the upper level of the building. He went to the front door afterwards with a cart saying he was going shopping. Resident had a one-to-one (staff supervision) for his wandering behavior and attempted one more after lunch to leave with his cart. The staff were able to redirect him and bring him back to his room. The 2/12/23 nursing progress notes documented that the nurse went towards the elevator on the second floor unit and saw Resident #106 walking towards staff, with a staff member behind him. He sat on the couch in the hallway and proceeded to say, "Are you going to stop me from going out?" When he was asked where he was going, the resident replied he was going to church. -Later that day, the resident got in the elevator and said he wanted to go downstairs. Resident #106 and a certified nurse aide (CNA) went downstairs together. The house supervisor was notified and the resident was placed on every 15 minute checks throughout the night up until 6:00 a.m. the next day. The 4/30/23 nursing progress notes documented the resident was on a one to one for three hours while he was going up and down the hallways, entering other resident rooms and went to other units at the facility looking for the exit. He said he needed to move his truck before it would get stolen. The resident was eventually redirected back to his room and assisted to bed by the facility staff. The 5/14/23 nursing progress note documented Resident #106 was up most of the night in the hallways trying to find a door to go outside despite many attempts by staff to redirect him. The resident said he wanted to get his truck so it would not be stolen. The 5/17/23 nursing progress note documented the resident was very confused that shift and was looking for the exit so he could go buy some beer from the store and check on his truck to make sure it was not stolen. It indicated the staff redirected the resident multiple times throughout the shift. The 5/21/23 nursing progress note documented that the house supervisor called the nurse to notify that resident was trying to leave to go to church. The resident was redirected back to his unit. The 5/22/23 nursing progress note documented that the resident continued to go to the front door of the facility wanting to leave. 2. Incident of elopement on 6/2/23The 6/2/23 nursing progress note documented that at approximately 9:30 p.m. the nurse was notified that a resident was outside the facility with a staff member. Resident #106 was outside walking with a staff member and the security guard, several blocks away from the facility and continued to refuse to return to the facility. The resident kept walking and said he was "looking for his real home" and he did not live at the facility. Since the resident was not able to be redirected back into the facility, the nurse called 911 for police assistance. The police arrived and he agreed to get in the squad car and return to the facility. Upon returning to the facility, the resident was placed on one-to-one monitoring for 72 hours. It indicated that the security guard told the nurse that Resident #106 had come to the front desk and told him he was going to go outside and enjoy the night air. The security guard said he did not know the resident had a wanderguard. A CNA was sitting in the parking lot of the facility when she recognized the resident. She informed the security guard that the resident was not able to be outside unattended. The CNA and the security guard were unable to redirect the resident back into the facility. The 6/6/23 nursing progress notes documented that the resident insisted on going out of the facility and to the store. The resident was constantly redirected back to his unit and room. The 6/5/23 in-service documentation revealed that Resident #106 had walked out the front door of the facility on 6/2/23 at approximately 9:30 p.m. The wanderguard did not alarm. The in-service indicated the company who installed the wanderguard system was contacted and came back to the facility on 6/7/23 to work on the wanderguard system. It indicated that pictures of residents with wanderguards were kept in a binder with the security guards.-According to the in-service sign in sheet, only one security guard was provided education. 3. Incident of elopement on 6/24/23The 6/22/23 nursing progress notes documented the resident was wandering on the second floor of the facility. The resident was redirected back to his room. The 6/24/23 nursing progress note documented that at approximately 5:41 a.m., the resident was identified as missing from the unit. The nurse documented that she had seen the resident at 4:30 a.m. The resident was unable to be located on both the first and second floor of the facility. The security guard said he had not seen a resident leave the facility. At approximately 6:05 a.m., a day shift staff member called to report that she saw the resident while she was driving, several blocks away from the facility and convinced him to return to the facility in her car. When the resident returned to the facility, he was placed on 15 minute safety checks and the NHA was notified. The video surveillance showed that Resident #106 had exited the facility at 4:47 a.m. The wanderguard system had been alarmed, however the security guard turned it off and did not attempt to determine the cause of the alarm. When asked why he did not notify the supervisor of the alarm being triggered, he said that he had not been educated on what to do if the alarm sounded. The 6/24/23 nursing progress notes documented that the resident went to the dining room for breakfast and was seen heading toward the elevator. He said he was going to storage to get his belongings and go to his apartment. The house supervisor was notified and sat with the resident until a CNA arrived for one to one supervision. Throughout the shift, the resident constantly asked to go to the shop or home and had to be redirected several times. The 6/24/23 in-service documentation revealed that Resident #106 exited the facility at 4:47 a.m. via the front door. It indicated that the wanderguard alarmed and was witnessed by the security guard, but did not redirect the resident back into the facility. The education indicated that staff were educated to redirect residents who trigger the wanderguard alarm back into the facility and review the resident binder located at the security desk, which had pictures of residents that were a high risk of elopement.-The in-service sign in sheet indicated that the security supervisor, the front desk and the lead security guard were provided education. It did not indicate any other security guards were provided education. The 6/25/23 nursing progress notes documented the resident was exit seeking constantly, asking staff members to take him to the store to look for his laptop or get some stuff. The resident became upset and yelled at staff for following him around, not listening to him and not letting him go to the store. The 6/27/23 nursing progress notes documented the resident repeatedly said he wanted to leave the facility to get a computer. When the staff would attempt to redirect the resident, he would raise his voice. IV. Staff interviewsSecurity guard (SG) #1 was interviewed on 6/27/23 at 1:39 p.m. He said the wanderguard system would alarm whenever a resident wearing a wanderguard entered the lobby. He said a binder was kept at the front desk of residents who had a wanderguard and who were at a high risk of elopement. He said the security guards worked one at a time, for 12 hour shifts. He said there were multiple security guards that were employed through a third party company that provided security for the facility. He said he had not been working on 6/24/23 when Resident #106 had eloped from the facility. He said when the wanderguard alarm was activated, the security guard should lock the door right away and call the house supervisor. SG #2 was not available for an interview during the survey process. SG #2 was the security guard on duty during Resident #106's elopement on 6/24/23. CNA #9 was interviewed on 6/27/23 at 2:03 p.m. She said when Resident #106 was not on one-to-one supervision, he would try to leave the facility. She said the resident had been on one-to-one supervision on and off throughout the month. She said when he would leave the facility, he would be placed on one-to-one supervision for three days and then they would just try and check on him throughout the day. She said Resident #106 would get really upset when he was followed or redirected back to his unit. Registered nurse (RN) #3 was interviewed on 6/27/23 at 2:15 p.m. She said Resident #106 wandered all the time. She said the resident constantly wanted to go outside. Social services (SS) #4 was interviewed on 6/27/23 at 2:41 p.m. He said Resident #106 went through phases of wandering. He said, right now, the resident was in a ramping up phase of wandering. He said the resident had been actively exit seeking for a few weeks. He said Resident #106 was diagnosed with dementia, however was able to complete the BIMS assessment. He said when the facility had conducted a SLUMS (St Louis University Mental Status test), the resident had scored a 15 out of 30, which indicated he had cognitive impairment. He said the resident's cognition fluctuated. He said that the facility staff attempted to orient him and he would perseverate on certain subjects such as his truck and trailer. He said the resident had been initially admitted to the facility in the secured unit because of exit seeking he had attempted at the hospital. He said the resident had not exhibited those behaviors when he was admitted to the facility, so he was moved to an unsecured unit with a wanderguard. He said he was unaware the resident had been exit seeking consistently since April 2023. He said the resident had eloped from the facility on 6/2/23 and 6/24/23. He said each time the resident had eloped, he was placed on one-to-one monitoring for 72 hours. He said the interdisciplinary team was currently in discussion to determine whether the resident still required one-to-one monitoring. The DON and the NHA were interviewed on 6/27/23 at 3:00 p.m. The DON said Resident #106 had originally been admitted to the secured unit but was too high functioning for the secured unit and was too aggressive. She said Resident #106 had not made any attempts to elope, so he was transferred to an unsecured unit with a wanderguard. The NHA said the resident had eloped from the facility on 6/2/23 and 6/24/23. He said on 6/2/23, the wanderguard alarm had malfunctioned. He said the company who installed it had been called out and it was determined the doors needed to be calibrated weekly. He said information was not provided to the facility by the install company. He said the maintenance department was responsible, going forward, to calibrate the doors every week. The NHA said the security guard was told by Resident #106 he was going to go outside. He said the security guard did not look at the elopement risk binder which was located at the front desk with pictures of all residents who were at high risk of elopement. He said the security guard should have verified that the resident was able to exit the facility by himself. The NHA said it was the mechanical failure of the door and the failure of the security guard that allowed the resident to successfully exit the facility. He said the CNA outside was the reason that the resident did not get far from the facility without a staff escort. The NHA said on 6/24/23, when Resident #106 eloped from the facility, the wanderguard did alarm. He said SG #2 had turned off the alarm and did not investigate the cause of the alarm. He said the resident was able to walk multiple blocks from the facility before another staff member, who was driving by saw him and returned the resident to the facility. The NHA said the security guards were employed by a third party company. He said SG #2 was newer to the facility. He said the facility did not provide an orientation to the facility's policies and procedures, specifically on residents who wandered and were at risk for elopement to SG #2. He said the facility did not have a process in place to provide orientation upon hire for the security guards. The NHA said Resident #106 had been placed on one-to-one supervision indefinitely, until a plan could be developed to keep the resident safe. The DON said they did not want to place the resident in the secured unit because of his verbal aggression. Licensed practical nurse (LPN) #4 was interviewed on 6/27/23 at 3:56 p.m. She said the exit door all had alarms that would sound if a resident with a wanderguard came close. She said when the alarm sounded, staff should search for the resident who set off the alarm. CNA #10 was interviewed on 6/27/23 at 4:00 p.m. She said the facility kept a list of all residents who had a wanderguard in place. She said the security guard was the only staff member notified if the alarm sounded at the front door. She said the security guard was supposed to call the unit to notify the staff that there was an alarm sounded and a missing resident. LPN #5 was interviewed on 6/27/23 at 4:06 p.m. She said staff did not know if the wanderguard alarm was activated. She said the staff relied on the security guard to call the nursing station to alert them. CNA #11 was interviewed on 6/27/23 at 4:17 p.m. She said that she was not able to hear when the wanderguard alarm went off. The NHA and the DON were interviewed on 6/27/23 at 5:20 p.m. The NHA said only one security guard had been provided education following Resident #106's first elopement on 6/2/23 and only one security guard and the security supervisor were educated following Resident #106's second elopement on 6/24/23. He said he was unsure of how many security guards worked at the facility, but it was more than two. The NHA said SG #2 had not been provided education after the 6/2/23 elopement (who was on duty for the elopement that occurred on 6/24/23).
Plan of correction
The state did not require a plan of correction for this citation.
0699Trauma Informed CareS/S E
Findings
This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.
Plan of correction
The state did not require a plan of correction for this citation.
0757Drug Regimen is Free from Unnecessary DrugsS/S D
Findings
Based on observations, record reviews, and interviews, the facility failed to ensure one (#83) of five out of 53 sample residents were as free from unnecessary drugs as possible. Specifically, the facility failed to ensure Resident #83 was not given an excessive amount of acetaminophen that exceeded the recommended daily consumption. Findings include: I. Resident #83 statusResident #83, age 78 was admitted on 12/19/22. According to the June 2023 computerized physician orders (CPO), the diagnoses included malnutrition, muscle weakness, scoliosis, cognitive communication deficit, insomnia and chronic pain. The 3/28/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. He required physical assistance of one person for personal hygiene, dressing and toileting and set up assistance for transferring, walking and eating. A. ObservationOn 6/26/23 at 12:05 p.m., registered nurse (RN) #2 was observed administering Hydrocodone 5 mg (milligram)/Acetaminophen 325 mg and Tylenol (Acetaminophen) 650 mg to Resident #83. B. Record reviewThe June 2023 CPO documented:-Acetaminophen 325mg, two tablets by mouth every six hours for pain (order started on 4/8/23); and -Hydrocodone 5mg/Acetaminophen 325mg, one tablet by mouth three times daily for chronic pain (order started 6/20/23). The order specified total Acetaminophen not to exceed 3000 mg in 24 hours. A review of the medication administration record (MAR) indicated that Resident #83 received medications as ordered above from 6/20/23 to 6/26/23 (until observation). The resident's daily administration of Acetaminophen was 3575 mg. II. Staff interviewsRN#2 was interviewed on 6/26/23 at 12:30 p.m. He said 3000 mg acetaminophen was the maximum per day dose that was recommended for a resident to receive. RN #2 said he did not pay attention to any medication that was not given on his shift. RN #2 calculated the dose of Acetaminophen that the resident had been receiving and confirmed the resident had been receiving 3575 mg per day, 575 mg over the recommended dose maximum. He said that he would call the physician to change the order to reduce the amount of Acetaminophen the resident was receiving. The registered pharmacist (RPH) was interviewed on 6/28/23 at 11:55 a.m. The RPH confirmed the order of Hydrocodone 5mg/ Acetaminophen 325 mg one pill scheduled three times daily, with Tylenol 650 mg scheduled four times daily would be over the daily recommended total of 3000 mg Acetaminophen. She confirmed the resident had been receiving 575 mg in excessive doses of Acetaminophen. III. Facility follow-up The CPO was changed on 6/26/23 at 12:35 p.m., which reduced acetaminophen daily dose for Resident #83 to less than 3000 mg.
Plan of correction
The state did not require a plan of correction for this citation.
0758Free from Unnec Psychotropic Meds/PRN UseS/S D
Findings
Based on record review and interviews, the facility failed to ensure one (#58) of five residents reviewed out of 53 sample residents were as free from unnecessary medications as possible. Specifically, the facility failed to ensure Resident #58 was assessed for depression prior to an antidepressant medication being ordered and administered at the request of the resident's family. Findings include:I. Facility policy and procedure The Psychotropic Medications policy and procedure, reviewed 6/27/23, was provided by the nursing home administrator (NHA) on 6/28/23 at 4:30 p.m. It revealed in pertinent part, "Each resident or their responsible party if applicable is fully informed in advance about care and treatment and of any changes in that care or treatment that may affect the resident's well-being. Education must be provided in a language they understand using appropriate verbiage."Psychotropic medication may not be administered without consent from the resident or MDPOA (medical durable power of attorney, when applicable)."Psychotropic medications refer to medications that are used to treat mental illnesses: antidepressants, antianxiolytics, antipsychotics, hypnotics, stimulants, or any medications that may affect neurotransmitters in the brain. The facility will review psychotropic medications through a monthly psychotropic pharmacologic committee led by social services."The psychpharm committee will consist of interdisciplinary (IDT) members. Medications will be reviewed by the psychpharm committee to address proper usage of medications, and determine necessary changes to medications, through a process of gradual dose reductions (GDR) according to resident needs and regulations." II. Resident #58A. Resident status Resident #58, age 83, was admitted on 5/5/23. According to the June 2023 computerized physician orders (CPO), the diagnoses included aphasia (loss of ability to understand or express speech) following a stroke, right sided weakness and paralysis, heart failure, depression, high blood pressure and kidney disease. The 5/12/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 13 out of 15. He required a two person physical assistance for transfers, dressing and toileting; one person assistance for walking and personal hygiene. B. Resident interviewResident #58 was interviewed on 6/27/23 at 12:08 p.m. Resident #58 said his wife died six weeks ago and he had been grieving. He said he was not aware that he had been prescribed and administered an antidepressant. He said he did not feel any different and did not know if the antidepressant had made him feel better. C. Record reviewThe 5/8/23 physician progress note documented the resident had a history of depression. It indicated the resident was not prescribed an antidepressant and the resident denied having depression. The 5/24/23 social services progress note documented the resident was cognitively intact with no signs and symptoms of depression. The 5/25/23 interdisciplinary care conference summary note indicated the resident was present at the conference with his daughters attending via telephone. It documented that the resident scored a zero out of 27 on the patient health questionnaire for depression (PHQ-9), but the resident's family members said he was having depression. -The note did not include any indication the resident acknowledged the depression or consented to medication treatment. It did not indicate any behaviors the resident exhibited to indicate depression. The 5/26/23 nursing progress documented the resident's family requested Resident #58 be placed on an antidepressant. It indicated that verbal consent was obtained from the resident's daughter and an order was received to start Fluoxitine, an antidepressant.-It did not indicate that the resident had consented to the medication, nor indicate any behaviors the resident exhibited to indicate he had depression.-A review of the resident's medical record did not reveal documentation that the resident had been assessed for depression prior to the administration of the new antidepressant medication. The last PHQ-9 had been completed upon the resident's admission to the facility on 5/12/23 and a new one was not completed to determine if the resident had an increase in depression.-The medical record did not reveal documentation the social services department or another staff member had spoken with the resident to determine his feelings or possible increase of depression. It did not indicate the resident had been offered counseling services to assist with his grief prior to just being placed on an antidepressant medication.-It did not reveal documentation the comprehensive care plan had been updated to include the recent death of the resident's spouse, depression or the resident's use of an antidepressant. III. Staff interviewsRegistered nurse (RN) #1 was interviewed on 6/27/23 at 12:12 p.m. He said he had not noticed any new depression symptoms or behaviors for Resident #58. He said the resident did not seem any different than he had been since admission. He said consent should be obtained for any psychotropic medication. He said the resident's daughter had consented to the antidepressant medication. The social services director (SSD) was interviewed on 6/27/23 at 1:26 p.m. The SSD said if a family requested for an antidepressant medication, it should be discussed with the resident. She said the facility should determine, with the assistance of the resident, if the resident was experiencing symptoms. She said non-pharmacological interventions should be attempted prior to a medication being ordered or administered. The SSD said the resident's wife was at another facility. She said she was not aware that the resident's wife had died six weeks earlier. She said he scored a zero on PHQ9, which indicated the resident did not have any signs and symptoms of depression. The SSD said the resident's family requested an antidepressant at the care conference on 5/25/23. She said the resident had not been assessed for depression prior to the administration of the antidepressant medication. She said she did not know if the resident was consulted prior to the administration of the antidepressant. The SSD was interviewed again on 6/27/23 at 3:34 p.m. She said there was no documentation that the resident had exhibited increased depression. The SSD said after a resident experienced a loss, the care plan should be updated related to grief and psychosocial support. She said the facility should have offered counseling support and encouraged the resident's attendance at group activities. The SSD confirmed Resident #58 was capable of signing the consent for the medication and was not sure why they did not have this resident sign the consent. The director of nursing (DON) was interviewed on 6/28/23 at 3:20 p.m. The DON said if a family requested an antidepressant for a resident, the resident should be consulted and determined if they had an increase in signs and symptoms. She said the resident should be asked if they wanted or needed the medication. She said the social services department should perform a PHQ-9 depression screening, even if the depression screening had been done as recently as two weeks prior. The DON stated residents should sign their consents when they were capable of doing so.
Plan of correction
The state did not require a plan of correction for this citation.
0807Drinks Avail to Meet Needs/Prefs/HydrationS/S D
Findings
Based on observations, record review and interviews, the facility failed to ensure beverages were provided to maintain resident hydration for one (#90) of two out of 53 sampled residents. Specifically, the facility failed to ensure Resident #90 was offered a sufficient amount of water throughout the day and that the water pitcher was kept within the resident's reach. Findings include:I. Facility policy and procedureThe Hydration policy and procedure, revised 6/28/23, was provided by the nursing home administrator (NHA) on 6/28/23 at 4:48 p.m. It revealed in pertinent part, the facility "will provide each resident with sufficient fluid intake to maintain proper hydration for health."II. Resident #90 statusResident #90, age 91, was admitted on 11/12/21. According to the June 2023 computerized physician order (CPO), the diagnoses included Parkinson's disease, muscle weakness, dementia, hyperlipidemia, hypertension and osteoarthritis. The 5/19/23 minimum data set (MDS) assessment documented the resident had short term and long term memory impairment and required assistance with tasks of daily life. The resident required two person assistance with bed mobility, transfers and toileting. The resident required one person assistance with personal hygiene and dressing. A. ObservationsOn 6/22/23 at 2:49 p.m., Resident #90 was observed in the common area without any beverages within reach. During a continuous observation on 6/26/23 starting at 9:09 a.m. and ended at 2:00 p.m., the resident was observed lying in the recliner chair in the common room with a water pitcher present. The water pitcher was halfway full.-At 10:26 a.m. the resident was still in the recliner chair. The water pitcher was at the same level. -At 10:43 a.m., a certified nurse aide (CNA) added ice to the resident's water pitcher. She did not add any additional water. The CNA did not offer the resident a drink or remind the resident to drink his water. -At 1:23 p.m., the resident was asleep. His water pitcher was at the same level. Staff had not reminded or offerred the resident a drink. B. Record reviewThe activities of daily living care plan, initiated on 11/12/21 and revised on 5/22/23, documented the resident had a self-care performance deficit related to activity intolerance secondary to decreased mobility and impaired balance secondary to Parkinson's disease with cognitive decline. It indicated the resident required limited to extensive assistance at times to eat. The nutrition care plan, initiated on 11/17/21 and revised on 5/19/23, documented the resident was at risk for weight loss related to Parkinson's disease, dementia and mild protein- calorie malnutrition. The 5/19/23 quarterly nutritional assessment documented that the resident should average 360ml of hydration per meal. -The assessment did not indicate the amount of hydration the resident should have between meals or for the entire day. The CNA task documentation revealed the following: -On 6/22/23, the resident drank 150 milliliters (ml) at 11:24 a.m., during lunch and 240 ml at 6:14 p.m. during dinner. -On 6/26/23, the resident drank 240 ml at 2:10 p.m., during lunch and 360 ml at 9:27 p.m, during dinner. -The resident should consume 1,080 ml at meals per day that did not include the total fluid amount per day. On 6/22/23, he drank 630 ml which was 450 ml less than the recommended amount he should have at meals. On 6/26/23 he drank 960 ml., which was 120 ml less than what the recommended amount he should have at meals. III. Staff interviewsCNA #2 was interviewed on 6/27/23 at 9:39 a.m. She said that the resident required assistance with all activities of daily living (ADL). She said the resident needed reminders to drink fluid throughout the day. Licensed practical nurse (LPN) #2 was interviewed on 6/27/23 at 12:34 p.m. She said Resident #90 was not cognitively intact and required assistance with ADLs. She said the CNAs should offer the resident hydration throughout the day. The director of nursing (DON)was interviewed on 6/28/23 at 3:12 p.m. She said she did not know how often residents were offered a water pitcher or how often hydration was passed since she recently started in January 2023. She said the CNAs were responsible to encourage and offer hydration to the residents. She said the water pitchers should be within reach of the resident, whether they were in their room or in the common area. She said water pitchers should be checked by staff members who entered the resident's room or if in another area of the facility. She said staff should encourage residents to drink fluids when they provided ADL care. She said if the pitcher was full when CNAs did rounds, that should be an alert for the CNA to offer the resident some water. She said CNAs should be offering fluids throughout the day to Resident #90. She said residents were at risk of skin breakdown, dehydration, urinary tract infections and other conditions if they were not properly hydrated.
Plan of correction
The state did not require a plan of correction for this citation.
0867QAPI/QAA Improvement ActivitiesS/S F
Findings
Based on record review and interviews, the facility failed to have a system for identifying deviations in performance and adverse events, and develop and implement appropriate quality assurance and performance improvement (QA/QAPI) plans of action to correct identified quality deficiencies. Specifically, the quality assurance performance improvement (QAPI) program committee failed to identify and address concerns related to elopement from the facility that led to an immediate jeopardy during the survey on 6/21/23 to 6/28/23. Cross-reference F689: The facility failed to ensure Resident #106, who was diagnosed with dementia, was at a high risk of elopement and had multiple elopement attempts was kept safe. The failure of the wanderguard system not alarming, the security guard not checking the elopement risk binder and the lack of communication between nursing and the security guards regarding the resident's multiple attempts to leave the facility led to the failure of the resident successfully eloping from the facility via the front door, which created the likelihood for serious injury or harm to occur. The facility failed to orient the security guard, who was new to the facility as an employee of an outside agency, regarding the wanderguard system, the book at the front desk with high risk elopement resident pictures and to investigate when the alarm was triggered. This failure led to the resident successfully eloping from the facility twice. Findings include:I. Facility policy and procedureThe Quality Assessment Performance Improvement Plan policy and procedure, dated January 2021, was provided by the nursing home administrator (NHA) on 6/21/23 at 2:00 p.m. It revealed in pertinent part, "Our facility's QAPI plan serves as guide for our overall quality improvement program and initiatives. The decision making within the facility will be driven by quality assurance performance improvement principles. These decisions will assist in promoting quality of care and quality of life of residents. In addition, these principles will lead to an emphasis on resident choice, person directed care and resident transitions. Any system that affects the satisfaction of residents, families and associates will be considered an area of opportunity. This will include systems affecting the quality of care, quality of life and safety of residents."The QAPI Committee prioritizes performance improvement activities and monitors for improvement. In addition, the QAPI Committee will implement any performance improvement project topics indicated by data analysis."Performance improvement projects are completed in order to affect systematic changes. By affecting change positively, this will have an impact on the quality of life and quality of care for residents in our facility."II. Record reviewThe 6/2/23 Quality Assurance plan of correction regarding Resident #106's elopement from the facility on 6/2/23 documented the following:"Upon return to the community, the resident was assessed for injury by the nurse, placed on a one to one and the physician, family and (resident advocate) were notified. A work order was placed for the maintenance staff to assess the resident's wanderguard and the door alarm system for immediate repair. The director of nursing (DON) to determine how many wander alerts will be needed at the nurses station for the house supervisors to issue in case of equipment failure, and who will check all doors and current alarm guards that have been issued for good repair. Security to have confidential pictures of residents with wanderguards."-It did not identify that Resident #106 had made multiple elopement attempts since October 2022 and was not easily re-directed by the facility staff. The facility failed to identify that the education of the security guards regarding Resident #106's repeated elopement attempts were a failure in the elopement of Resident #106 from the facility.-The facility failed to identify the failure of the security guard tocheck the binder at the front desk when the resident informed him that he was going to walk outside, which was a system that was already in place. The 6/24/23 Quality Assurance plan of correction regarding Resident #106's elopement from the facility on 6/24/23 documented the following:"Upon return to the community, the resident was assessed for injury by the nurse, placed on a one to one, and the physician, family and (resident advocate) were notified. No injuries were noted. The wanderguard was checked and in good repair. The security staff supervisor was notified to conduct an immediate in-service onr the night shift security on redirecting residents who trigger the alarm, back into the facility and review of the resident binder located at the security desk with resident pictures who were at high risk of elopement."-The plan of correction documented education was provided to the security supervisor and the lead security guard. It did not document education being given to any additional security personnel.-It did not identify the failure of the security guard who was on duty and turned off the wanderguard alarm, but did not investigate the reason the alarm was activated, which allowed another successful elopement by Resident #106 from the facility.-The QAPI committee continued to fail to identify the true failures in the successful elopements of Resident #106 and put a plan in place to prevent further elopements. III. InterviewsThe NHA was interviewed on 6/28/23 at 4:05 p.m. The NHA said the facility had put a performance improvement plan (PIP) in place when Resident #106 eloped from the facility on 6/2/23. He said the QAPI committee had identified a mechanical failure with the first elopement on 6/2/23. He said the QAPI committee had not identified the additional failures of the security guard to check the binder before Resident #106 exited out the front door and the lack of education provided to the security guard of Resident #106's repeated elopement attempts and wandering. He said the facility had identified on the 6/24/23 elopement by Resident #106 that the failure to be the security guard not redirecting the resident back in the facility and checking the elopement binder at the front desk. He said the QAPI committee had not identified the additional failure of the security guard turning off the wanderguard alarm, not investigating why the alarm had been activated and the lack of education provided to the security guards on the resident elopement and wandering policies and procedures of the facility.
Plan of correction
The state did not require a plan of correction for this citation.
6/28/2023State Licensure Survey · ID MJW5111 deficiency
0000Initial CommentsSurveyor note
Findings
A licensure survey was completed on 6/21/23 to 6/28/23. One deficiency was cited.
Plan of correction
The state did not require a plan of correction for this citation.
0704Res Care - Accident Prevention and Attention
Findings
Based on observation, record review and interviews, the facility failed to ensure one (#106) out of 53 sample residents, was kept safe and free from elopement. Specifically, the facility failed to ensure Resident #106, who was diagnosed with dementia, was at a high risk of elopement and had multiple elopement attempts was kept safe. On 6/2/23, the security guard was posted at the front desk. Resident #106 approached the front door with a wanderguard in place (which did not alarm), informed the security guard he was going to go outside and then walked out the front door. A certified nurse aide (CNA) was outside, who was familiar with the resident's history and attempted to direct him back into the facility, but was unsuccessful. The resident only returned to the facility with police intervention. The failure of the wanderguard system not alarming, the security guard not checking the elopement risk binder and the lack of communication between nursing and the security guards regarding the resident's multiple attempts to leave the facility led to the failure of the residents successfully eloping from the facility via the front door, which created the likelihood for serious injury or harm to occur. According to the nursing home administrator (NHA), the facility had installed the new wanderguard system two weeks prior and had not been informed the doors needed to be calibrated nightly by the wanderguard company. On 6/24/23, Resident #106 exited the facility via the front door with the wanderguard alarm activated. The security guard turned off the alarm. The resident was found multiple blocks away from the facility by a staff member, who was driving. The facility failed to orient the security guard, who was new to the facility as an employee of an outside agency, regarding the wanderguard system, the book at the front desk with high risk elopement resident pictures and to investigate when the alarm was triggered. This failure led to the resident successfully eloping from the facility. Findings include:I. Facility failures with elopementResident #106, who was diagnosed with dementia and had a significant history of wandering and elopement, successfully eloped from the facility on two occasions. On 6/2/23, Resident #106 eloped from the facility when the resident's wanderguard did not alarm and the security guard did not follow the facility's policy to check the elopement binder. The lack of communication with the security guard of the resident's repeated attempts to elope from the facility contributed to the facility's failure to ensure the resident's safety. On 6/27/23 at 5:25 p.m., the NHA and director of nursing (DON) were notified the facility's failure to prevent to elopements from the facility for Resident #106. On 6/28/23 at 12:15 p.m., the facility submitted plan that read:"1. Corrective actionImmediate action of the security guard currently on duty as well as the oncoming shift was provided education regarding the wanderguard system, the elopement binder and the facility policy and procedure if an attempted elopement occurred. Elopement binder was updated. One-to-one observation in place for Resident #106 while evaluation is completed to determine the resident's triggers, interventions, and/or need for additional placement. Evaluating the resident's triggers will continue through 7/5/23.2. Systemic changes In-service training for all front desk staff and security officers was completed to include: the elopement binder: use and understanding that individuals who are at risk for elopement are not able to leave the building unaccompanied; wandering and elopement policies: what to do in the event of elopement or attempt including specific approaches to utilize if a resident attempts to elope, including staying with the resident and calling 911 to assist in returning the resident to the building, contact information for key staff members: NHA and house supervisor cell phone numbers to call if a resident exits the building; and all new front desk and security staff will be trained upon new hire or new assignment at the facility prior to the first shift. Maintenance staff will perform weekly checks on doors that are armed with the wanderguard system. The checks will be documented in the wander guard binder kept in the maintenance office. The NHA or designee will monitor weekly for compliance and completion. 3. MonitoringAll wanderguard placements will be monitored by the nurse assigned to the resident every shift and documented on the medication administration record (MAR)/treatment administration record (TAR). The house supervisor will audit the functionality of every wanderguard in use highly and document in the wanderguard binder. The director of nursing (DON) or designee will audit the wanderguard binder and the MAR/TARs weekly for completion and compliance. The NHA/designee will review the documents/audits weekly to ensure complianceMonthly quality assurance and performance improvement (QAPI) meetings will review for compliance for three months or until three consecutive months of compliance have been met."II. Facility policy and proceduresThe Elopements and Wandering Resident policy, revised on 2/1/23, was provided by the nursing home administrator (NHA) on 6/28/23 at 4:48 p.m. It read in pertinent, the facility "ensures that residents who exhibit wandering behavior and/or at risk for elopement receive adequate supervision to prevent accidents, and receive care in accordance with their person-centered plan of care addressing the unique factors contributing to wandering or elopement risk. "Wandering is random or repetitive locomotion that may be goal-directed (the person appears to be searching for something such as an exit) or non-goal directed or aimless."Elopement occurs when a resident leaves the premises or a safe area without authorization and/or any necessary supervision to do so."The facility is equipped with door locks/alarms to help avoid elopements. Alarms are not a replacement for necessary supervision. Staff are to be vigilant in responding to alarms in a timely manner. "The facility shall establish and utilize a systematic approach to monitoring and managing residents at risk for elopement or unsafe wandering, including identification and assessment of risk, evaluation and analysis of hazards and risks, implementing interventions to reduce hazards and risks, and monitoring for effectiveness and modifying interventions when necessary."Residents will be assessed for risk of elopement and unsafe wandering upon admission and throughout their stay by the interdisciplinary care plan team. The interdisciplinary team will evaluate the unique factors contributing to risk in order to develop a person-centered plan. Interventions to increase staff awareness of the resident's risk, modify the resident's behavior, or to minimize risks associated with hazards will be added to the resident's care plan and communicated to appropriate staff."Adequate supervision will be provided to help prevent accidents or elopements."Charge nurses and unit managers will monitor the implementation of interventions, response to interventions and document accordingly."The effectiveness of interventions will be evaluated, and changes will be made as needed. Any changes or new interventions will be communicated to relevant staff."Procedure post-elopement: a nurse will perform a physical assessment, document, and report findings to the physician; a any new physician orders will be implements and communicated to the family/authorized representative; a social services designee will re-assess the resident and make any referrals for counseling or psychological/psychiatric consults; the resident and family/authorized representative will be included in the plan of care; staff may be educated on the reasons for elopement and possible strategies for avoiding such behavior; when repeated elopement attempts occur, after the facility has exhausted possible care approaches, the resident may be referred for alternate placement in an appropriate facility; and documentation in the medical record will include: findings from nursing and social service assessments, physician/family notification, care plan discussions, and consultant notes as applicable."III. Resident #106A. Resident statusResident #106, age 81, was admitted on 9/19/22. According to the June 2023 computerized physician orders (CPO), the diagnoses included unspecified dementia without behavioral disturbance, psychotic disturbance, mood disturbance and anxiety. The 4/7/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. He required supervision with bed mobility, transfer, ambulation within the room and in the corridor, dressing, toileting and personal hygiene. It indicated that the resident exhibited verbal behavioral symptoms directed toward others such as threatening others, screaming and cursing. It indicated the resident wandered at the facility. B. ObservationsOn 6/22/23 at 2:29 p.m. Resident #106 was observed walking around the unit unsupervised. Resident #106 wandered off his wing and began walking down the other wing of the unit. -There were no staff observed supervising the resident as he wandered. On 6/26/23 at 12:41 p.m. Resident #106 was observed in his room with the door closed. A staff member was sitting outside of the resident's room for one-to-one supervision. -At 1:40 p.m. the resident was observed sitting in the chair outside his room talking with the staff member. He said he wanted to leave the facility. He said he needed to go to the store and get some jeans and other items. C. Record reviewThe wandering care plan, initiated on 9/19/22 and revised on 6/8/23, documented that the resident was admitted to the facility with a history of wandering and elopement. It indicated that prior to the resident's admission, the resident showed a propensity to stray beyond the view or control of staff and required a high degree of monitoring and protection. The resident should be considered a wandering risk with dementia and poor insight and a history of ETOH (ethyl alcohol) abuse. It documented that on 9/26/22 the resident had not displayed wandering or exit seeking behaviors, was aware of where his room and dining room were located and the facility would trial the resident on an open neighborhood with a wanderguard in place. It indicated the resident required supervision when leaving the unit by staff or his legal guardian.-On 9/28/22, following the transfer to an unsecured unit, the resident displayed confusion, being quick to anger and trying to exit the facility through the garden.-On 6/2/23, Resident #106 eloped from the facility via the front door. It documented that the resident's triggers for wandering/eloping were frustration with his placement and wanting to go to his ex-wife's house to pick up his personal belongings. The interventions included assessing the resident's fall risk; distracting the resident from wandering by offering pleasant diversions, structured activities, coffee, iced tea, conversation, television and books (it indicated the resident preferred to be left alone, calling himself a "loner"); placing the resident's picture in the elopement risk binder located at the front desk of the facility; advising family and other support staff to sign out the resident when leaving the facility on pass; deescalating his behaviors by leaving him alone to calm down; wander guard placement on 9/27/22. -No additional interventions were put into place following 9/27/22. The activity care plan, initiated on 9/20/22 and revised on 12/29/22, documented the resident enjoyed watching baseball, listening to music, working on computers, watching videos and reading. It indicated that the resident described himself as a loner and had settled nicely and attended a variety of daily programs. The resident was taken to church by his friend weekly. It documented to allow the resident to be as independent as possible with his choices, validate when he felt frustrated, provide space when agitated by requests to go to the credit union and when his felt his needs were not being met. The interventions included assisting the resident to acclimate to the facility and its resources; assisting the resident to set up a personal needs account through his guardian; assisting the resident to sign up for outings of interest; encouraging the resident to seek reading material from the library; inviting and reminding the resident of group activities of interest; offering supplies for independent leisure; providing the resident space and time to cool down when he gets upset about wanting to go to the credit union and feeling like a prisoner; providing daily signs of programs; and providing snacks to the resident.-The interventions were last updated on 12/29/22. The 9/26/22 nursing progress note documented Resident #106 had been residing on the secure unit since his admission to the facility. The resident had not displayed any wandering or exit seeking behaviors. It indicated Resident #106 would be moved from the secured unit and trialed on an open unit with a wanderguard in place. 1. Resident #106's history of elopement attemptsThe 9/27/22 nursing progress note documented that Resident #106 was moved to an open unit. The 9/28/22 nursing progress note indicated the resident continued to be confused and tried to exit the facility through the garden. The 10/12/22 nursing progress note documented the resident had verbalized that he wanted to go out the front door. He said he had places to go and "things to do." It indicated the resident agreed to only go outside in the enclosed patios. The 10/25/22 nursing progress note documented the resident was observed leaving the building through the lobby and out the front doors. The facility staff were able to redirect him back inside the lobby and communicated that he would need someone such as a family member, guardian or friend with him for him to go out on pass. It indicated that the resident became angry, saying that he wanted to leave the building so that he could go to the bank, the bookstore, his church and to a place that has computer parts. The resident said that he felt trapped and bored.-A review of the resident's medical record did not indicate interventions or a plan had been put in place to address the resident's feelings and episode of elopement. The 11/3/22 nursing progress notes documented Resident #106 cut off his wanderguard off of his wrist. It indicated the house supervisor brought a replacement and the wanderguard was reapplied. The resident said he would cut it again and he did not want it. The 11/4/22 nursing progress note documented the resident attempted to leave the facility multiple times that morning and was brought back by staff members. The resident reported that he had places to go and that he was being jailed at the facility. It indicated the facility staff explained he was at the facility for his safety and the activities department was working on finding a volunteer that could take him to where he wanted to go. -However, on 12/29/22, the activity care plan was updated to include providing the resident space and time to cool down when he gets upset about wanting to go to the credit union and feeling like a prisoner. It did not address a schedule or attempts to take the resident on outings from the facility. The 2/3/23 nursing progress note documented Resident #106 attempted to leave early in the morning and staff brought him back from the elevator on the upper level of the building. He went to the front door afterwards with a cart saying he was going shopping. Resident had a one-to-one (staff supervision) for his wandering behavior and attempted one more after lunch to leave with his cart. The staff were able to redirect him and bring him back to his room. The 2/12/23 nursing progress notes documented that the nurse wenttowards the elevator on the second floor unit and saw Resident #106 walking towards staff, with a staff member behind him. He sat on the couch in the hallway and proceeded to say, "Are you going to stop me from going out?" When he was asked where he was going, the resident replied he was going to church. -Later that day, the resident got in the elevator and said he wanted to go downstairs. Resident #106 and a certified nurse aide (CNA) went downstairs together. The house supervisor was notified and the resident was placed on every 15 minute checks throughout the night up until 6:00 a.m. the next day. The 4/30/23 nursing progress notes documented the resident was on a one to one for three hours while he was going up and down the hallways, entering other resident rooms and went to other units at the facility looking for the exit. He said he needed to move his truck before it would get stolen. The resident was eventually redirected back to his room and assisted to bed by the facility staff. The 5/14/23 nursing progress note documented Resident #106 was up most of the night in the hallways trying to find a door to go outside despite many attempts by staff to redirect him. The resident said he wanted to get his truck so it would not be stolen. The 5/17/23 nursing progress note documented the resident was very confused that shift and was looking for the exit so he could go buy some beer from the store and check on his truck to make sure it was not stolen. It indicated the staff redirected the resident multiple times throughout the shift. The 5/21/23 nursing progress note documented that the house supervisor called the nurse to notify that resident was trying to leave to go to church. The resident was redirected back to his unit. The 5/22/23 nursing progress note documented that the resident continued to go to the front door of the facility wanting to leave. 2. Incident of elopement on 6/2/23The 6/2/23 nursing progress note documented that at approximately 9:30 p.m. the nurse was notified that a resident was outside the facility with a staff member. Resident #106 was outside walking with a staff member and the security guard, several blocks away from the facility and continued to refuse to return to the facility. The resident kept walking and said he was "looking for his real home" and he did not live at the facility. Since the resident was not able to be redirected back into the facility, the nurse called 911 for police assistance. The police arrived and he agreed to get in the squad car and return to the facility. Upon returning to the facility, the resident was placed on one-to-one monitoring for 72 hours. It indicated that the security guard told the nurse that Resident #106 had come to the front desk and told him he was going to go outside and enjoy the night air. The security guard said he did not know the resident had a wanderguard. A CNA was sitting in the parking lot of the facility when she recognized the resident. She informed the security guard that the resident was not able to be outside unattended. The CNA and the security guard were unable to redirect the resident back into the facility. The 6/6/23 nursing progress notes documented that the resident insisted on going out of the facility and to the store. The resident was constantly redirected back to his unit and room. The 6/5/23 in-service documentation revealed that Resident #106 had walked out the front door of the facility on 6/2/23 at approximately 9:30 p.m. The wanderguard did not alarm. The in-service indicated the company who installed the wanderguard system was contacted and came back to the facility on 6/7/23 to work on the wanderguard system. It indicated that pictures of residents with wanderguards were kept in a binder with the security guards.-According to the in-service sign in sheet, only one security guard was provided education. 3. Incident of elopement on 6/24/23The 6/22/23 nursing progress notes documented the resident was wandering on the second floor of the facility. The resident was redirected back to his room. The 6/24/23 nursing progress note documented that at approximately 5:41 a.m., the resident was identified as missing from the unit. The nurse documented that she had seen the resident at 4:30 a.m. The resident was unable to be located on both the first and second floor of the facility. The security guard said he had not seen a resident leave the facility. At approximately 6:05 a.m., a day shift staff member called to report that she saw the resident while she was driving, several blocks away from the facility and convinced him to return to the facility in her car. When the resident returned to the facility, he was placed on 15 minute safety checks and the NHA was notified. The video surveillance showed that Resident #106 had exited the facility at 4:47 a.m. The wanderguard system had been alarmed, however the security guard turned it off and did not attempt to determine the cause of the alarm. When asked why he did not notify the supervisor of the alarm being triggered, he said that he had not been educated on what to do if the alarm sounded. The 6/24/23 nursing progress notes documented that the resident went to the dining room for breakfast and was seen heading toward the elevator. He said he was going to storage to get his belongings and go to his apartment. The house supervisor was notified and sat with the resident until a CNA arrived for one to one supervision. Throughout the shift, the resident constantly asked to go to the shop or home and had to be redirected several times. The 6/24/23 in-service documentation revealed that Resident #106 exited the facility at 4:47 a.m. via the front door. It indicated that the wanderguard alarmed and was witnessed by the security guard, but did not redirect the resident back into the facility. The education indicated that staff were educated to redirect residents who trigger the wanderguard alarm back into the facility and review the resident binder located at the security desk, which had pictures of residents that were a high risk of elopement.-The in-service sign in sheet indicated that the security supervisor, the front desk and the lead security guard were provided education. It did not indicate any other security guards were provided education. The 6/25/23 nursing progress notes documented the resident was exit seeking constantly, asking staff members to take him to the store to look for his laptop or get some stuff. The resident became upset and yelled at staff for following him around, not listening to him and not letting him go to the store. The 6/27/23 nursing progress notes documented the resident repeatedly said he wanted to leave the facility to get a computer. When the staff would attempt to redirect the resident, he would raise his voice. IV. Staff interviewsSecurity guard (SG) #1 was interviewed on 6/27/23 at 1:39 p.m. He said the wanderguard system would alarm whenever a resident wearing a wanderguard entered the lobby. He said a binder was kept at the front desk of residents who had a wanderguard and who were at a high risk of elopement. He said the security guards worked one at a time, for 12 hour shifts. He said there were multiple security guards that were employed through a third party company that provided security for the facility. He said he had not been working on 6/24/23 when Resident #106 had eloped from the facility. He said when the wanderguard alarm was activated, the security guard should lock the door right away and call the house supervisor. SG #2 was not available for an interview during the survey process. SG #2 was the security guard on duty during Resident #106's elopement on 6/24/23. CNA #9 was interviewed on 6/27/23 at 2:03 p.m. She said when Resident #106 was not on one-to-one supervision, he would try to leave the facility. She said the resident had been on one-to-one supervision on and off throughout the month. She said when he would leave the facility, he would be placed on one-to-one supervision for three days and then they would just try and check on him throughout the day. She said Resident #106 would get really upset when he was followed or redirected back to his unit. Registered nurse (RN) #3 was interviewed on 6/27/23 at 2:15 p.m. She said Resident #106 wandered all the time. She said the resident constantly wanted to go outside. Social services (SS) #4 was interviewed on 6/27/23 at 2:41 p.m. He said Resident #106 went through phases of wandering. He said, right now, the resident was in a ramping up phase of wandering. He said the resident had been actively exit seeking for a few weeks. He said Resident #106 was diagnosed with dementia, however was able to complete the BIMS assessment. He said when the facility had conducted a SLUMS (St Louis University Mental Status test), the resident had scored a 15 out of 30, which indicated he had cognitive impairment. He said the resident's cognition fluctuated. He said that the facility staff attempted to orient him and he would perseverate on certain subjects such as his truck and trailer. He said the resident had been initially admitted to the facility in the secured unit because of exit seeking he had attempted at the hospital. He said the resident had not exhibited those behaviors when he was admitted to the facility, so he was moved to an unsecured unit with a wanderguard. He said he was unaware the resident had been exit seeking consistently since April 2023. He said the resident had eloped from the facility on 6/2/23 and 6/24/23. He said each time the resident had eloped, he was placed on one-to-one monitoring for 72 hours. He said the interdisciplinary team was currently in discussion to determine whether the resident still required one-to-one monitoring. The DON and the NHA were interviewed on 6/27/23 at 3:00 p.m. The DON said Resident #106 had originally been admitted to the secured unit but was too high functioning for the secured unit and was too aggressive. She said Resident #106 had not made any attempts to elope, so he was transferred to an unsecured unit with a wanderguard. The NHA said the resident had eloped from the facility on 6/2/23 and 6/24/23. He said on 6/2/23, the wanderguard alarm had malfunctioned. He said the company who installed it had been called out and it was determined the doors needed to be calibrated weekly. He said information was not provided to the facility by the install company. He said the maintenance department was responsible, going forward, to calibrate the doors every week. The NHA said the security guard was told by Resident #106 he was going to go outside. He said the security guard did not look at the elopement risk binder which was located at the front desk with pictures of all residents who were at high risk of elopement. He said the security guard should have verified that the resident was able to exit the facility by himself. The NHA said it was the mechanical failure of the door and the failure of the security guard that allowed the resident to successfully exit the facility. He said the CNA outside was the reason that the resident did not get far from the facility without a staff escort. The NHA said on 6/24/23, when Resident #106 eloped from the facility, the wanderguard did alarm. He said SG #2 had turned off the alarm and did not investigate the cause of the alarm. He said the resident was able to walk multiple blocks from the facility before another staff member, who was driving by saw him and returned the resident to the facility. The NHA said the security guards were employed by a third party company. He said SG #2 was newer to the facility. He said the facility did not provide an orientation to the facility's policies and procedures, specifically on residents who wandered and were at risk for elopement to SG #2. He said the facility did not have a process in place to provide orientation upon hire for the security guards. The NHA said Resident #106 had been placed on one-to-one supervision indefinitely, until a plan could be developed to keep the resident safe. The DON said they did not want to place the resident in the secured unit because of his verbal aggression. Licensed practical nurse (LPN) #4 was interviewed on 6/27/23 at 3:56 p.m. She said the exit door all had alarms that would sound if a resident with a wanderguard came close. She said when the alarm sounded, staff should search for the resident who set off the alarm. CNA #10 was interviewed on 6/27/23 at 4:00 p.m. She said the facility kept a list of all residents who had a wanderguard in place. She said the security guard was the only staff member notified if the alarm sounded at the front door. She said the security guard was supposed to call the unit to notify the staff that there was an alarm sounded and a missing resident. LPN #5 was interviewed on 6/27/23 at 4:06 p.m. She said staff did not know if the wanderguard alarm was activated. She said the staff relied on the security guard to call the nursing station to alert them. CNA #11 was interviewed on 6/27/23 at 4:17 p.m. She said that she was not able to hear when the wanderguard alarm went off. The NHA and the DON were interviewed on 6/27/23 at 5:20 p.m. The NHA said only one security guard had been provided education following Resident #106's first elopement on 6/2/23 and only one security guard and the security supervisor were educated following Resident #106's second elopement on 6/24/23. He said he was unsure of how many security guards worked at the facility, but it was more than two. The NHA said SG #2 had not been provided education after the 6/2/23 elopement (who was on duty for the elopement that occurred on 6/24/23).
Plan of correction · submitted by the facility
One to one observation was immediately placed for resident #106, while an updated evaluation was completed to determine triggers, interventions, and/or need for additional placement to include but not limited to, evaluating resident’s potential triggers thru 07/05/2023. The CP was updated with initial interventions to trial by 7/14/23 and one to one observation continued to evaluate if these interventions were successful through 7/28/23 and a new evaluation will be completed and interventions implemented at that time if necessary. The resident also had a new elopement form completed and placed in the elopement binder with security and front desk. The security guard in question did not return to the building and was reassigned, while all other assigned security staff were in-serviced on the Elopement Policy and Procedure and were oriented on the updated binder of residents who are at high risk for elopement. Audit was completed by DON or designee of other residents who were at risk for elopement to ensure if the resident is at risk of wandering, if the resident has a wander guard, in good repair, and in place for safety, if the resident has an elopement risk sheet in the elopement binder that is up to date and a care plan is in place for the risk of elopement. NHA provided In-service training for all front desk staff and security officers was completed to include:Elopement binder - Use and understanding that individuals who are at risk of elopement are not able to leave the building unaccompanied and on the Wandering and Elopement policies & procedures, and included what to do in the event of elopement or attempt including specific approaches to utilize if a resident attempts to elope such as , but not limited to, staying with the resident and calling 911 to assist in returning the resident successfully back to the building. Contact information for key staff - ie NHA and house supervisor cell phone numbers to call if a resident exits the building. New front desk and security staff will be trained upon new hire or new assignment at the facility prior to first shift worked. Maintenance staff will perform weekly checks of doors that are armed with the wander guard system. The checks will be documented in the wander guard binder kept in the maintenance office. The NHA or designee will monitor weekly for compliance and completion. All wander guard placements will be monitored by the nurse assigned to the resident every shift and documented on the MAR/TAR. The house supervisor will audit functionality of every wander guard in use nightly and document in the wander guard binder. The DON or designee will audit the wander guard binder and the MAR/TARs weekly for completion and compliance. Any patterned observations and results of the audits will be reviewed and discussed by the NHA/designee during the regular monthly scheduled QAPI for 3 months or until there are 3 consecutive months of compliance is observed. Date of alleged compliance: July 28, 2023
5/8/2023Focused Infection Control, Other-Fed Survey · ID CTJW111 deficiency
0884Reporting - National Health Safety NetworkS/S F
Findings
Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 05/01/2023 and 05/07/2023, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.
Plan of correction
The state did not require a plan of correction for this citation.
4/26/2023Revisit: Licensure Complaint Survey · ID JRHU12No deficiencies
0000Initial CommentsSurveyor note
Findings
A revisit survey was completed on 4/26/23 for all previous deficiencies cited on 2/27/23. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
4/26/2023Revisit: Complaint Survey · ID N0VV12No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A revisit survey was completed on 4/26/23 for all previous deficiencies cited on 2/27/23. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
4/24/2023Focused Infection Control, Other-Fed Survey · ID NXIL111 deficiency
0884Reporting - National Health Safety NetworkS/S F
Findings
Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 04/17/2023 and 04/23/2023, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.
Plan of correction
The state did not require a plan of correction for this citation.
4/17/2023Focused Infection Control, Other-Fed Survey · ID 2ZVQ111 deficiency
0884Reporting - National Health Safety NetworkS/S F
Findings
Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 04/10/2023 and 04/16/2023, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.
Plan of correction
The state did not require a plan of correction for this citation.
2/27/2023Licensure Complaint Survey · ID JRHU112 deficiencies
0000Initial CommentsSurveyor note
Findings
A survey for Incident #31254 was completed 2/13/23 to 2/27/23. Two deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
1509Resident Rights - Statement of Rights
Findings
Based on observation, record review and interviews, the facility failed to ensure that all residents were free from abuse, neglect, and exploitation, for two residents (#1 and #2) in one allegation of three residents reviewed for abuse out of 17 sample residents. On 1/26/23 at 12:54 a.m., Resident #1 was wandering the secured unit without staff supervision. Staff were unaware that Resident #1 had entered Resident #2's room in the night until Resident #1 was observed, by the unit nurse, exiting Resident #2's room with Resident #2 following behind. Resident #1 was bleeding from the lip and forearm (see assessed injuries below). The facility investigation dated 1/27/23 revealed:-Resident #2 expressed anger towards Resident #1 for being in his room; -Resident #1 presented with several observable signs of injury upon exiting Resident #2's room; and,-Resident #1 was unable to explain what happened; was reluctant to allow staff to treat his injuries initially. Resident #1 eventually let staff provide some first aid treatment and assess the injuries. Despite facility staff knowing Resident #1 had a history of being physically aggressive towards peers, as evidenced by electronic records revealing Resident #1 was in a number of prior documented resident to resident altercation incidents (see below); facility staff were not monitoring Resident #1 as he wandered the unit in the early morning hours of 1/26/23. The facility's failure to monitor the resident and implement consistent intervention to prevent a resident to resident altercation led to Resident #2 becoming angry with Resident #1's behavior. Resident #2 did not like other residents in his room and had a prior history of initiating physical altercations/resident to resident altercations with peers. Resident #1 did not like other individuals, staff or residents telling him what to do and had a history of wandering throughout the unit. Following the unwitnessed resident to resident altercation, Resident #1 sustaining several injuries including a laceration on the right upper lip; a swollen lower lip; a skin tear over a previous bruise on the arm; a scratch on the right forearm; multiple developing bruises to the left forearm and back of the left hand. Findings include:I. Facility policyThe Abuse Policy, revised 12/19/22, was provided by the nursing home administrator on 2/16/23 at 10:00 a.m. read in pertinent part: "It is the policy of the (facility name) to provide protection for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent mistreatment, abuse, neglect, and exploitation. (Facility name) will take necessary precautions to prevent resident abuse by anyone including staff members, other residents, volunteers, contracted staff, family members, resident representatives, visitors and any other individuals.-Statement: Every resident has the right to be free from mistreatment, abuse, neglect and exploitation."II. Resident to resident physical altercation 1/26/23, between Resident #1 and Resident #2 On 1/26/23 at 12:54 a.m. Resident #1 was wandering the secured unit without staff supervision. Staff were unaware that Resident #1 had entered Resident #2's room in the night until Resident #1 was observed by the unit nurse exiting Resident #2's room with Resident #2 following behind. Staff were unaware that a resident to resident altercation had occurred until the nurse observed blood coming out of the right side of Resident #1's mouth. Resident #2 expressed anger towards Resident #1 as reflected in Resident #2's interview statement (see below). Resident #1 was speaking "nonsensical" and was unable to explain what happened. The nurse did not know how long Resident #1 was in Resident #2's room or the duration of the resident to resident altercation. The nurse attempted to assess and examine Resident #1. The resident was reluctant to allow staff to treat his injuries but let staff provide some first aid treatment and assess the injuries. Nurse assessment of Resident #1 injuries revealed the resident was bleeding from the mouth and had a cut to the right upper lip and a swollen lower lip. There were several bruise marks on the resident's body (the nurse assessment did not assess the color, size or shape of the bruises. The resident had a new skin tear over one of the bruises measuring 3.0 (centimeters) cm x 1.0 cm; a scratch to the right forearm; and multiple bruises to the left forearm and back of the left hand. Initially, Resident #2 denied hitting Resident #1 and was inconsistent with details of what may have happened. Resident #2 was reinterviewed on 1/27/23 at 6:52 a.m., the following morning that revealed in pertinent part, Resident #2 said he went into his room to get some of "my stuff and there was a son-of-a (explicit word) sleeping in my bed, I threw his (explicit word ) out. I kicked him, I put my boot up his (explicit word). I pulled him by his hair, he had no business in here." Resident #2 could not identify Resident #1 but said "I don't know who he was, he didn't hit back. I've been an army green beret for 30 years, we don't get fearful."Anyone else who comes in here will leave the same way."Resident #1 was placed on one-to-one monitoring continuously, ongoing for an undetermined period of time; however, staff interviews revealed this was not always maintained (see interviews below). III. Resident #1A. Resident statusResident #1, age 76, was admitted on 9/30/21. According to the February 2023 computerized physician orders (CPO), diagnoses included Alzheimer's disease, unspecified dementia with behavioral disturbance and post traumatic stress disorder. According to the 1/4/23 facility assessment the resident had a severe cognitive impairment with a brief interview for mental status (BIMS) score of four out of 15. The resident usually understood others but missed some parts or intent of the message; and was usually understood in conversation but had difficulty communicating some words or finishing thoughts. The resident rejected care and staff assistance; displayed physically and verbally aggressive behaviors directed towards others; and wandered almost daily. The resident needed extensive assistance completing activities of daily living (ADLs)including bathing, dressing and grooming and toileting; with limited assistance to complete transfers. The assessment documented the resident was independent with walking around the unit despite being assessed for wandering and physically and verbally aggressive behavior towards others. The resident was on daily antipsychotic medications and antidepressants medications. B. Resident interviewResident #1 was not able to participate in an interview. C. Record reviewThe comprehensive care plan, created 12/28/22, identified the resident had alteration in mood and behavior problems as evidenced by striking out at other residents. The care focus documented the resident had "a short fuse and risked disruption of group activities related to verbal outbursts with other residents." Interventions included validating the resident's concerns and letting the resident calm down before redirection and inviting the resident to structured programs of interest. The resident was placed on one-to-one monitoring by a dedicated staff on 12/21/22, due to a physical altercation with another resident. Behavior tracking documentation dated 12/21/22, 12/30/22, 1/5/23, 1/13/23 revealed Resident#1 engaged in threatening and physically aggressive behavior on multiple occasions and was placed on a one-to-one supervision as a result of physically aggressive behavior towards others. Staff used redirection when on one-to-one supervision and when behavior was witnessed. The 12/28/22 care conference summary documented that the resident's daughter said her father had a history of explosive behaviors and was not surprised when facility staff reported that her dad was involved in an altercation. A review of Resident #1's progress notes revealed the following aggressive behaviors:On 12/21/22, Resident #1 was witnessed by housekeeping staff wandering in the hallway and hitting another resident. The staff intervened by moving Resident #1 away from the victim. Resident #1 was initially placed on every 15 minute checks and then placed on one-to-one monitoring. Laboratory tests were ordered, Lexapro and Tylenol medications were increased and Risperdal was decreased. An interdisciplinary team (IDT) note dated 12/23/22, documented this was the fifth time Resident #1 was involved in physical aggression where he was the aggressor, however there were not any changes made to his care plan for increased activities or direction on how to keep this resident from acting out. On 12/30/22, Resident #1 was involved in an altercation with staff while wandering from room to room. When the resident entered a room that was not his and closed the door. Staff opened the door and invited the resident to the common area. Resident #1 agreed and then hit the staff member on the right eye. Staff asked Resident #1 why he did that and the resident walked away. There is no documentation to indicate anything was changed in the care plan or direction given to prevent this behavior. On 1/13/23, Resident #1 was verbally and physically aggressive toward staff while providing care and help with toileting. The resident spat, kicked, and used inappropriate words. The staff left the residents room and reapproached later. On 1/15/23, Resident #1 went between two other residents and started talking to one of them. Staff noticed Resident #1 looked agitated so staff removed both residents from the area. Staff continued to monitor both residents from a distance. On 1/26/23, Resident #1 was observed by staff exiting Resident #2 rooms with blood on the lip; a skin tear over a previous bruise; a scratch on the right forearm; multiple developing bruises to the left forearm and back of the left hand; a small cut to the right upper lip; and a swollen lower lip. Resident #1 was placed on 15 minute checks. Further investigation by the IDT determined Resident #1 was found sleeping in Resident #2's bed which triggered the altercation. Resident #1 was then placed on one-to-one observation. There was not any documentation of changes that would help prevent another altercation, except to place Resident #1 on one-to-one monitoring. -Per staff interview and observation, the facility staff were not always able to meet this level of supervision for Resident #1 due to lack of an available dedicated one staff person (see observations and interviews below). On 2/7/23, Resident #1 was involved in an altercation with staff. The resident was wandering and continued to go into other resident rooms. Staff attempted to redirect but Resident #1 would not listen and hit and kicked staff. Staff walked away for some time and reapproached after several minutes but the resident was still aggressive. IV. Resident #2A. Resident statusResident #2, age 91, was admitted on 9/5/19. According to the February 2023 CPO, diagnoses included dementia, anxiety, and post traumatic stress disorder. According to the 2/22/22 facility assessment, the resident had a severe cognitive impairment with a BIMS score of three out of 15. The resident was understood by others; but sometimes only understood parts of conversation with others. The resident rejected care assistance occasionally and did not present with aggressive behavior towards self or others. (The resident record contradicted this assessment-see below). The resident required supervision and set up assistance to limited staff assistance to complete ADLs. The resident was able to walk but used a manual wheelchair to get around and wandered one to three days a week. The resident took daily antipsychotic medications. B. Resident interviewResident #2 was interviewed on 2/15/23 at 4:33 p.m. Resident #2 said he was frustrated with the other individuals on the unit, saying "they don't do the right things and expressing a desire to make them straighten up." Resident #2 showed off his room and talked about how he kept it in order. Resident #2 said she did not like other people in his room and believed other residents had stolen some of his personal belongings. C. Record reviewThe comprehensive care plan, created 12/7/22, identified the resident had behavioral disturbances related to dementia and cognitive decline. The resident was aggressive towards staff and other residents and as a result had been moved to three different units. Resident #2 was described as having poor judgment and poor safety awareness. According to the 12/7/22 comprehensive care plan, last revised 1/25/23; the resident has a history of prior elopements, elopement attempts, and poor insight and awareness. The care plan documented a care focus for physical and verbally aggressive behaviors towards others. The goal of the focus was that Resident #2 would not harm self or others and would demonstrate effective coping skills. The care focus documented that the resident became aggressive towards a peer and engaged in a resident to resident altercation with the resident (see resident altercations listed below). Additionally, Resident #2 had the potential to be verbally aggressive to peers and staff; becoming most frustrated with peers that require more assistance than he does; and engaging in verbal harassment of others when he believed the other person was not doing a good job. Interventions for managing aggressive behaviors included:-"Administer medications (Seroquel), as ordered. Monitor/document for side effects and effectiveness.-Analyze times of day, places, circumstances, triggers, and what de-escalates behavior and document the behavior.-Communicate and provide physical and verbal cues to alleviate anxiety; give positive feedback, assist verbalization of source of agitation, assist to set goals for more pleasant behavior, encourage seeking out of staff members when agitated.-Monitor/document/report, as needed, any signs and symptoms of Resident #2 posing danger to self and others.- As of 1/26/23;provide 15 minute checks for 72 hrs (hours). -Staff to remind Resident #2 to ask for assistance in getting peers out of his room.-Place call light in Resident #2's room with a reminder sign to call for assistance when "unwanted visitors are found in his room."-Provide positive feedback for good behavior. Emphasize the positive aspects of compliance."According to the facility incident investigation report dated 1/27/23 the resident was in six previous resident to resident physical altercations; on 2/17/22, 5/17/22, 10/20/22, 10/30/22, 12/6/22 and 12/21/22. Behavior documentation; detailed in a incident investigation dated 1/27/23 revealed Resident #2 had the potential to speak to his peers in a stern tone of voice. Resident #2 was also verbally aggressive towards staff. -On 3/8/22, Resident #2 was in a verbal altercation with another resident where Resident #2 raised his voice towards the peer over a cookie being in the common area. On 4/7/22, Resident #2 become physically aggressive with staff while staff was assisting the resident with incontinence care On 10/20/22, Resident #2 was involved in a physical altercation with another resident, the other resident was injured. On 10/30/22, Resident #2 hit another resident on top of his head without being provoked and denied doing so. The other resident was not seriously injured. A review of Resident #2's progress notes revealed the following aggressive behaviors:On 12/5/22, Resident #2 was disoriented and aggressive towards staff. The resident attempted to elope by looking for exits. Staff offered to contact the resident's daughter and he became angry. Staff tried to reorient the resident and he became angrier and could not be redirected. On 12/21/22, Resident #2 was observed hitting another resident twice without appearing to be provoked. Resident #2 denied hitting the other resident and said "I never hit anyone." When this was reported to the resident's family member; they said Resident #2 had a history of explosive temper when she was young. On 1/11/23, Resident #2 was aggressive towards staff. The resident moved to the secure unit and immediately acted out. The resident said "this is trickery on how I was brought here, I want to leave, I am my own person and you people are running Alcatraz for the looney." The resident started arguing with staff and backup was called. On 1/19/23, Resident #2 exhibited aggressive behavior over clothes he believed were stolen from his room. The resident was verbally aggressive to staff and unable to be redirected. Staff security was called and was able to calm the resident down and get him back to his room. On 1/20/23, Resident #2 was restless and not redirectable. V. Staff interviewsCNA #1 was interviewed on 2/13/23 at 4:43 p.m. The CNA did not know if Resident #1's one-to-one supervision continued at night when the resident went to bed but during the day dedicated staff was assigned to be the resident's one to one and the staff was rotated with shift change. CNA #1 stated that if residents were acting out they would try to redirect them or remove them from the area. LPN #1 was interviewed on 2/13/23 at 4:49 p.m. The LPN said the night shift on the unit was sometimes short staffed, so the nurse and CNAs took turns watching Resident #1 who was on one-to-one supervision. The social services director (SSD) was interviewed on 2/15/23 at 2:12 p.m. The SSD said she conducted the investigation into Resident #1 and Resident #2's alleged resident to resident altercation, she was unable to make the conclusion that Resident #2 cause the injuries to Resident #1 but said Resident #2 did not like other residents in his room and would become upset if he discovered someone in his room. The SSD acknowledged Resident #2 had a history of being physical aggressive towards other residents and said she believed despite not having confirmation and an eyewitness reporting that Resident #2 did something to cause Resident #1's injuries she believed Resident #2 caused Resident #1 injuries in a physical resident to resident altercation. The SSD said Resident #2 had been living on the non secured unit prior to being moved to the secured unit because he was being abusive towards peers and required a higher level of supervision and monitoring. The SSD said the interdisciplinary team (IDT) believed there was a physical altercation between Resident #1 and #2 on 1/26/23 that lead to Resident #1 being injured. As a result, Resident #1 was placed on permanent one-to-one supervision by a dedicated staff. The SSD acknowledged that Resident #1 wandered the unit frequently. Additionally, the facility had prior knowledge of both residents having a prior history of being physically aggressive towards others and that both had been in prior physical and verbal altercation with both staff and residents. The director of clinical operations (DCO) was interviewed on 2/15/23 at 3:30 p.m. The DCO said when residents were on a one-to-one status/supervision it was expected that the assigned staff/staff persons would provide this level of supervision 24 hours a day for the duration of the designated one-to-one monitoring period until the order was discontinued. The DCO said there were no exceptions except at night if the resident was sleeping; then it was acceptable to keep the resident in line of sight. The DCO said that staff were expected to know which residents need to be supervised more closely for unsafe and aggressive behaviors while wandering and which residents could be left to wander without one-to-one supervision and observation. AA #2 was interviewed on 2/27/23 at 3:00 p.m. AA #2 said Resident #1 had a declined in cognition and was less able to participate in preferred activities. Additionally, Resident #1 had a history of aggression towards peers. Resident #1 liked staff to provide care as long as they did not approach him with strict directives. Resident #1 disliked being told what to do and could become aggressive if approached in a manner in which he felt he was being told what to do. Resident #2 liked to observe activities from the back of the room; and felt he needed to keep control of the situation. Resident #2 also had a history of aggression towards peers and needed a higher level of supervision to protect his peers for his aggressive behavior.
Plan of correction · submitted by the facility
NHA brought to the immediate attention of the DON, ADON , Nurse Supervisor that Resident #1's 1:1 was monitored and consistent to ensure safety from abuse, while NHA discussed with Nurse Supervisor and Social Services Director (SSD), with whom an action plan was developed to provide Resident #1 , additional activities during the day. DON andSSD immediately added further interventions to address residents behavior care plan to ensure his physical aggressive behavior is addressed, to include, but not limited to, higher level of supervision and placement of stop signs on door to ensure other residents wandering in the secured unit , are deterred to enter Resident #2's room. SSD assessed for Residents with similar concerns of that of Resident #1 & Resident #2 , for immediate corrective action. NHA in-serviced DON, ADON, Nurse Supervisor, Activities Director, assigned Social Services Designee in the Secured Unit and SSD on the regulatory practice of ensuring that all residents are free from abuse and neglect, to include , but not limited to, monitoring and providing consistent supervision, participation in activities, and providing higher level of supervision. NHA or assigned designee will monitor weekly, for the next 90 days, that residents are free from abuse, neglect and exploitation. Any patterned observation from the monitoring will be discussed during the regularly scheduled monthly QAPI meetings.
2301Secure Environment - Compliance
Findings
Based on record review and interviews, the facility failed to ensure compliance with secure environment placement requirements for six (#1, #2, #5, #6, #7 and #8) of six residents reviewed. Specifically, the facility failed to:-Ensure the designated evaluation team for placement on a secure unit consisted of a non-facility staff member with a mental health or social work background for Residents #1, #2, #5, #6, #7 and #8; and, -Provide evidence of a pre-admission screening, a 30 day evaluation, or any continuing 180 day evaluations reviewed for appropriateness of placement for Resident #1, #6, #7 and #8. Findings include:I. Failure to follow secure placement requirementsChapter 5 secure environment placement requirements:"23.2: There shall be a designated team to evaluate placement of a resident in a secure environment. The team shall include, at a minimum, the director of nursing or designee, a social services staff member, the administrator or designee and an individual (with mental health or social work training as appropriate to the needs of the residents) who is not a facility staff member. 23.4 (d): An evaluation team finds, based on available evidence, that:...Less restrictive alternatives have been unsuccessful in preventing harm to self or others. Written findings and the factual basis for the placement are documented in the health information record. The resident or resident representative has given informed, written consent. 23.7 (b) The evaluation team described in section 23.2 shall re-evaluate the placement of everyresident 30 days after initial placement and no less often than every 180 days thereafter."II. Resident #1Resident #1, age 76, was admitted on 9/30/21. According to the February 2023 computerized physician orders (CPO), diagnoses included Alzheimer's disease unspecified, dementia with other behavioral disturbance, and Post Traumatic Stress Disorder. Record review-According to a 9/30/21 physician order, the resident was admitted to the memory care unit due to poor safety awareness as Resident #1 "lacks capacity and is at risk for injury due to his propensity to wander."The facility failed to provide evidence of a pre-admission screening, a 30 day evaluation, or any continuing 180 day evaluations reviewed for appropriateness of placement and signed by a non-facility member with a mental health or social work background. III. Resident #2Resident #2, age 91, was admitted on 9/5/19. According to the February 2023 CPO, diagnoses included Parkinson's disease, PTSD and dementia with other behavioral disturbance. Record review-According to a 1/20/23 physician order, the resident was transferred to the secured unit due to elopement risk. The facility failed to provide evidence of a pre-admission evaluation reviewed for appropriateness of placement and signed by a non-facility member with a mental health or social work background. IV. Resident #5Resident #5, age 86, was admitted on 2/20/23. According to the February 2023 CPO, diagnoses included dementia with anxiety. Record review-According to a 1/20/23 physician order, the resident was admitted to the secured unit due to poor safety awareness "due to wandering with potential for elopement."The facility failed to provide evidence of a pre-admission screening reviewed for appropriateness of placement and signed by a non-facility member with a mental health or social work background. V. Resident #6Resident #6, age 81, was admitted on 4/12/21. According to the February 2023 CPO, diagnoses included Alzheimer's disease unspecified, dementia with other behavioral disturbance, and psychotic disorder with delusions. Record review-According to a 4/12/21 physician order, the resident was admitted to the secured unit due to unsafe wandering with a history of attempts to leave a previous skilled nursing facility. The facility failed to provide evidence of a pre-admission screening, a 30 day evaluation, or any continuing 180 day evaluations reviewed for appropriateness of placementand signed by a non-facility member with mental health or social work background. VI. Resident #7Resident #7, age 90, was admitted on 5/21/21. According to the February 2023 CPO, diagnoses included Alzheimer's disease unspecified, dementia with other behavioral disturbance, and PTSD.Record review-According to a 5/24/21 physician order, the resident was admitted to the secured unit due to poor safety awareness "due to elopement from previous nursing home."The facility failed to provide evidence of a pre-admission screening, a 30 day evaluation, or any continuing 180 day evaluations reviewed for appropriateness of placement and signed by a non-facility member with mental health or social work background. VII. Resident #8Resident #8, age 93, was admitted on 2/3/21. According to the February 2023 CPO, diagnoses included Alzheimer's disease unspecified and dementia. Record review-According to a 6/4/21 physician order, the resident was transferred to the secured unit due to elopement risk. The facility failed to provide evidence of a pre-admission screening, a 30 day evaluation, or any continuing 180 day evaluations reviewed for appropriateness of placement and signed by a non-facility member with mental health or social work background. VIII. Staff interviewsThe social services director (SSD) was interviewed on 2/15/23 at 2:12 p.m. The SSD said when a recommendation was made for a resident's placement on the facility's secured unit an initial assessment was conducted to make sure the recommended placement was induced and appropriate. The criteria for secured until placement included specific justification. The resident had to have a diagnosis of dementia or Alzheimer's disease and the resident had to be deemed to be unsafe living in a less restrictive environment related to impaired health and safety concerns. Reasons for placement on the secured unit included poor safety awareness with risk for harm, unsafe wandering and risk of elopement from the facility; and aggressive and abusive behavior towards self and others. The SSD said placement recommendations were reviewed initially and quarterly thereafter by the interdisciplinary treatment team including social services, nursing, the administrator and a designated representative. The SSD said the designated representative was the resident physician. The SSD acknowledged the facility did not have a non-facility employee with a mental health training on the secured placement review committee. The director of clinical operations (DCO) was interviewed on 2/15/23 at 3:30 p.m. The DCO said secured unit placement assessments were done upon admission, quarterly thereafter and with change of condition. The DCO did not know the facility was required to have a designated representative with a mental health credential on the review committee and was not sure who was the designated non facility representative.
Plan of correction · submitted by the facility
NHA immediately brought to the attention of the Admissions team, Interdisciplinary Team (IDT) members including the Social Services Director (SSD), on the importance of providing evidence of pre-admission screening , 30 day evaluations or continuing 180 day evaluations, signed by a non-facility member with a mental health or social work background and immediately instructed that residents #1, #2, #5, #6, #7, #8 , who are in the secured unit, to be screened, evaluated and signed by a non-facility member with a mental health or social work background. Residents #1, #2, #5, #6, #7, #8 were assessed on 3/20.23. The SSD assessed on 3/18.2023, the other residents in the Secured unit for similar concerns , for immediate corrective action and evaluation from a non-facility staff member with a mental health or social work background. On March 20, 2023, NHA in-serviced the IDT and SSD on the regulatory practice and mandate of providing evidence of pre-admission screening , 30 day evaluations or continuing 180 day evaluations, signed by a non-facility member with a mental health or social work background that are placed in the Secured Unit. NHA or assigned designee will monitor weekly, for the next 90 days, for new admissions or residents being considered for Secured unit placement, to ensure that proper pre-admission screenings are completed with corresponding evaluations, and are signed by a non-facility member with a metal health or social work background. Any patterned observations of the monitoring will be discussed during the regularly scheduled monthly QAPI meetings.
2/27/2023Complaint Survey · ID N0VV116 deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A survey for Incident #30240 and #30690 was conducted between 2/13/23 and 2/27/23. Six deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
0600Free from Abuse and NeglectS/S G
Findings
Based on observation, record review and interviews, the facility failed to ensure that all residents were free from abuse, neglect, and exploitation, for two residents (#1 and #2) in one allegation of three residents reviewed for abuse out of 17 sample residents. On 1/26/23 at 12:54 a.m., Resident #1 was wandering the secured unit without staff supervision. Staff were unaware that Resident #1 had entered Resident #2's room in the night until Resident #1 was observed, by the unit nurse, exiting Resident #2's room with Resident #2 following behind. Resident #1 was bleeding from the lip and forearm (see assessed injuries below). The facility investigation dated 1/27/23 revealed:-Resident #2 expressed anger towards Resident #1 for being in his room; -Resident #1 presented with several observable signs of injury upon exiting Resident #2's room; and,-Resident #1 was unable to explain what happened; was reluctant to allow staff to treat his injuries initially. Resident #1 eventually let staff provide some first aid treatment and assess the injuries. Despite facility staff knowing Resident #1 had a history of being physically aggressive towards peers, as evidenced by electronic records revealing Resident #1 was in a number of prior documented resident to resident altercation incidents (see below); facility staff were not monitoring Resident #1 as he wandered the unit in the early morning hours of 1/26/23. The facility's failure to monitor the resident and implement consistent intervention to prevent a resident to resident altercation led to Resident #2 becoming angry with Resident #1's behavior. Resident #2 did not like other residents in his room and had a prior history of initiating physical altercations/resident to resident altercations with peers. Resident #1 did not like other individuals, staff or residents telling him what to do and had a history of wandering throughout the unit. Following the unwitnessed resident to resident altercation, Resident #1 sustaining several injuries including a laceration on the right upper lip; a swollen lower lip; a skin tear over a previous bruise on the arm; a scratch on the right forearm; multiple developing bruises to the left forearm and back of the left hand. Cross-reference F744 for failure to provide dementia care and services. Findings include:I. Facility policyThe Abuse Policy, revised 12/19/22, was provided by the nursing home administrator on 2/16/23 at 10:00 a.m. read in pertinent part: "It is the policy of the (facility name) to provide protection for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent mistreatment, abuse, neglect, and exploitation. (Facility name) will take necessary precautions to prevent resident abuse by anyone including staff members, other residents, volunteers, contracted staff, family members, resident representatives, visitors and any other individuals.-Statement: Every resident has the right to be free from mistreatment, abuse, neglect and exploitation."II. Resident to resident physical altercation 1/26/23, between Resident #1 and Resident #2 On 1/26/23 at 12:54 a.m. Resident #1 was wandering the secured unit without staff supervision. Staff were unaware that Resident #1 had entered Resident #2's room in the night until Resident #1 was observed by the unit nurse exiting Resident #2's room with Resident #2 following behind. Staff were unaware that a resident to resident altercation had occurred until the nurse observed blood coming out of the right side of Resident #1's mouth. Resident #2 expressed anger towards Resident #1 as reflected in Resident #2's interview statement (see below). Resident #1 was speaking "nonsensical" and was unable to explain what happened. The nurse did not know how long Resident #1 was in Resident #2's room or the duration of the resident to resident altercation. The nurse attempted to assess and examine Resident #1. The resident was reluctant to allow staff to treat his injuries but let staff provide some first aid treatment and assess the injuries. Nurse assessment of Resident #1 injuries revealed the resident was bleeding from the mouth and had a cut to the right upper lip and a swollen lower lip. There were several bruise marks on the resident's body (the nurse assessment did not assess the color, size or shape of the bruises. The resident had a new skin tear over one of the bruises measuring 3.0 (centimeters) cm x 1.0 cm; a scratch to the right forearm; and multiple bruises to the left forearm and back of the left hand. Initially, Resident #2 denied hitting Resident #1 and was inconsistent with details of what may have happened. Resident #2 was reinterviewed on 1/27/23 at 6:52 a.m., the following morning that revealed in pertinent part, Resident #2 said he went into his room to get some of "my stuff and there was a son-of-a (explicit word) sleeping in my bed, I threw his (explicit word ) out. I kicked him, I put my boot up his (explicit word). I pulled him by his hair, he had no business in here." Resident #2 could not identify Resident #1 but said "I don't know who he was, he didn't hit back. I've been an army green beret for 30 years, we don't get fearful."Anyone else who comes in here will leave the same way."Resident #1 was placed on one-to-one monitoring continuously, ongoing for an undetermined period of time; however, staff interviews revealed this was not always maintained (see interviews below). III. Resident #1A. Resident statusResident #1, age 76, was admitted on 9/30/21. According to the February 2023 computerized physician orders (CPO), diagnoses included Alzheimer's disease, unspecified dementia with behavioral disturbance and post traumatic stress disorder. According to the 1/4/23 minimum data set (MDS) assessment the resident had a severe cognitive impairment with a brief interview for mental status (BIMS) score of four out of 15. The resident usually understood others but missed some parts or intent of the message; and was usually understood in conversation but had difficulty communicating some words or finishing thoughts. The resident rejected care and staff assistance; displayed physically and verbally aggressive behaviors directed towards others; and wandered almost daily. The resident needed extensive assistance completing activities of daily living (ADLs)including bathing, dressing and grooming and toileting; with limited assistance to complete transfers. The assessment documented the resident was independent with walking around the unit despite being assessed for wandering and physically and verbally aggressive behavior towards others. The resident was on daily antipsychotic medications and antidepressants medications. B. Resident interviewResident #1 was not able to participate in an interview. C. Record reviewThe comprehensive care plan, created 12/28/22, identified the resident had alteration in mood and behavior problems as evidenced by striking out at other residents. The care focus documented the resident had "a short fuse and risked disruption of group activities related to verbal outbursts with other residents." Interventions included validating the resident's concerns and letting the resident calm down before redirection and inviting the resident to structured programs of interest. The resident was placed on one-to-one monitoring by a dedicated staff on 12/21/22, due to a physical altercation with another resident. Behavior tracking documentation dated 12/21/22, 12/30/22, 1/5/23, 1/13/23 revealed Resident#1 engaged in threatening and physically aggressive behavior on multiple occasions and was placed on a one-to-one supervision as a result of physically aggressive behavior towards others. Staff used redirection when on one-to-one supervision and when behavior was witnessed. The 12/28/22 care conference summary documented that the resident's daughter said her father had a history of explosive behaviors and was not surprised when facility staff reported that her dad was involved in an altercation. A review of Resident #1's progress notes revealed the following aggressive behaviors:On 12/21/22, Resident #1 was witnessed by housekeeping staff wandering in the hallway and hitting another resident. The staff intervened by moving Resident #1 away from the victim. Resident #1 was initially placed on every 15 minute checks and then placed on one-to-one monitoring. Laboratory tests were ordered, Lexapro and Tylenol medications were increased and Risperdal was decreased. An interdisciplinary team (IDT) note dated 12/23/22, documented this was the fifth time Resident #1 was involved in physical aggression where he was the aggressor, however there were not any changes made to his care plan for increased activities or direction on how to keep this resident from acting out. On 12/30/22, Resident #1 was involved in an altercation with staff while wandering from room to room. When the resident entered a room that was not his and closed the door. Staff opened the door and invited the resident to the common area. Resident #1 agreed and then hit the staff member on the right eye. Staff asked Resident #1 why he did that and the resident walked away. There is no documentation to indicate anything was changed in the care plan or direction given to prevent this behavior. On 1/13/23, Resident #1 was verbally and physically aggressive toward staff while providing care and help with toileting. The resident spat, kicked, and used inappropriate words. The staff left the residents room and reapproached later. On 1/15/23, Resident #1 went between two other residents and started talking to one of them. Staff noticed Resident #1 looked agitated so staff removed both residents from the area. Staff continued to monitor both residents from a distance. On 1/26/23, Resident #1 was observed by staff exiting Resident #2 rooms with blood on the lip; a skin tear over a previous bruise; a scratch on the right forearm; multiple developing bruises to the left forearm and back of the left hand; a small cut to the right upper lip; and a swollen lower lip. Resident #1 was placed on 15 minute checks. Further investigation by the IDT determined Resident #1 was found sleeping in Resident #2's bed which triggered the altercation. Resident #1 was then placed on one-to-one observation. There was not any documentation of changes that would help prevent another altercation, except to place Resident #1 on one-to-one monitoring. -Per staff interview and observation, the facility staff were not always able to meet this level of supervision for Resident #1 due to lack of an available dedicated one staff person (see observations and interviews below). On 2/7/23, Resident #1 was involved in an altercation with staff. The resident was wandering and continued to go into other resident rooms. Staff attempted to redirect but Resident #1 would not listen and hit and kicked staff. Staff walked away for some time and reapproached after several minutes but the resident was still aggressive. IV. Resident #2A. Resident statusResident #2, age 91, was admitted on 9/5/19. According to the February 2023 CPO, diagnoses included dementia, anxiety, and post traumatic stress disorder. According to the 2/22/22 MDS assessment, the resident had a severe cognitive impairment with a BIMS score of three out of 15. The resident was understood by others; but sometimes only understood parts of conversation with others. The resident rejected care assistance occasionally and did not present with aggressive behavior towards self or others. (The resident record contradicted this assessment-see below). The resident required supervision and set up assistance to limited staff assistance to complete ADLs. The resident was able to walk but used a manual wheelchair to get around and wandered one to three days a week. The resident took daily antipsychotic medications. B. Resident interviewResident #2 was interviewed on 2/15/23 at 4:33 p.m. Resident #2 said he was frustrated with the other individuals on the unit, saying "they don't do the right things and expressing a desire to make them straighten up." Resident #2 showed off his room and talked about how he kept it in order. Resident #2 said he did not like other people in his room and believed other residents had stolen some of his personal belongings. C. Record reviewThe comprehensive care plan, created 12/7/22, identified the resident had behavioral disturbances related to dementia and cognitive decline. The resident was aggressive towards staff and other residents and as a result had been moved to three different units. Resident #2 was described as having poor judgment and poor safety awareness. According to the 12/7/22 comprehensive care plan, last revised 1/25/23; the resident has a history of prior elopements, elopement attempts, and poor insight and awareness. The care plan documented a care focus for physical and verbally aggressive behaviors towards others. The goal of the focus was that Resident #2 would not harm self or others and would demonstrate effective coping skills. The care focus documented that the resident became aggressive towards a peer and engaged in a resident to resident altercation with the resident (see resident altercations listed below). Additionally, Resident #2 had the potential to be verbally aggressive to peers and staff; becoming most frustrated with peers that require more assistance than he does; and engaging in verbal harassment of others when he believed the other person was not doing a good job. Interventions for managing aggressive behaviors included:-"Administer medications (Seroquel), as ordered. Monitor/document for side effects and effectiveness.-Analyze times of day, places, circumstances, triggers, and what de-escalates behavior and document the behavior.-Communicate and provide physical and verbal cues to alleviate anxiety; give positive feedback, assist verbalization of source of agitation, assist to set goals for more pleasant behavior, encourage seeking out of staff members when agitated.-Monitor/document/report, as needed, any signs and symptoms of Resident #2 posing danger to self and others.- As of 1/26/23;provide 15 minute checks for 72 hrs (hours). -Staff to remind Resident #2 to ask for assistance in getting peers out of his room.-Place call light in Resident #2's room with a reminder sign to call for assistance when "unwanted visitors are found in his room."-Provide positive feedback for good behavior. Emphasize the positive aspects of compliance."According to the facility incident investigation report dated 1/27/23 the resident was in six previous resident to resident physical altercations; on 2/17/22, 5/17/22, 10/20/22, 10/30/22, 12/6/22 and 12/21/22. Behavior documentation; detailed in a incident investigation dated 1/27/23 revealed Resident #2 had the potential to speak to his peers in a stern tone of voice. Resident #2 was also verbally aggressive towards staff. -On 3/8/22, Resident #2 was in a verbal altercation with another resident where Resident #2 raised his voice towards the peer over a cookie being in the common area. On 4/7/22, Resident #2 become physically aggressive with staff while staff was assisting the resident with incontinence care On 10/20/22, Resident #2 was involved in a physical altercation with another resident, the other resident was injured. On 10/30/22, Resident #2 hit another resident on top of his head without being provoked and denied doing so. The other resident was not seriously injured. A review of Resident #2's progress notes revealed the following aggressive behaviors:On 12/5/22, Resident #2 was disoriented and aggressive towards staff. The resident attempted to elope by looking for exits. Staff offered to contact the resident's daughter and he became angry. Staff tried to reorient the resident and he became angrier and could not be redirected. On 12/21/22, Resident #2 was observed hitting another resident twice without appearing to be provoked. Resident #2 denied hitting the other resident and said "I never hit anyone." When this was reported to the resident's family member; they said Resident #2 had a history of explosive temper when she was young. On 1/11/23, Resident #2 was aggressive towards staff. The resident moved to the secure unit and immediately acted out. The resident said "this is trickery on how I was brought here, I want to leave, I am my own person and you people are running Alcatraz for the looney." The resident started arguing with staff and backup was called. On 1/19/23, Resident #2 exhibited aggressive behavior over clothes he believed were stolen from his room. The resident was verbally aggressive to staff and unable to be redirected. Staff security was called and was able to calm the resident down and get him back to his room. On 1/20/23, Resident #2 was restless and not redirectable. V. Staff interviewsCNA #1 was interviewed on 2/13/23 at 4:43 p.m. The CNA did not know if Resident #1's one-to-one supervision continued at night when the resident went to bed but during the day dedicated staff was assigned to be the resident's one to one and the staff was rotated with shift change. CNA #1 stated that if residents were acting out they would try to redirect them or remove them from the area. LPN #1 was interviewed on 2/13/23 at 4:49 p.m. The LPN said the night shift on the unit was sometimes short staffed, so the nurse and CNAs took turns watching Resident #1 who was on one-to-one supervision. The social services director (SSD) was interviewed on 2/15/23 at 2:12 p.m. The SSD said she conducted the investigation into Resident #1 and Resident #2's alleged resident to resident altercation, she was unable to make the conclusion that Resident #2 cause the injuries to Resident #1 but said Resident #2 did not like other residents in his room and would become upset if he discovered someone in his room. The SSD acknowledged Resident #2 had a history of being physical aggressive towards other residents and said she believed despite not having confirmation and an eyewitness reporting that Resident #2 did something to cause Resident #1's injuries she believed Resident #2 caused Resident #1 injuries in a physical resident to resident altercation. The SSD said Resident #2 had been living on the non secured unit prior to being moved to the secured unit because he was being abusive towards peers and required a higher level of supervision and monitoring. The SSD said the interdisciplinary team (IDT) believed there was a physical altercation between Resident #1 and #2 on 1/26/23 that lead to Resident #1 being injured. As a result, Resident #1 was placed on permanent one-to-one supervision by a dedicated staff. The SSD acknowledged that Resident #1 wandered the unit frequently. Additionally, the facility had prior knowledge of both residents having a prior history of being physically aggressive towards others and that both had been in prior physical and verbal altercation with both staff and residents. The director of clinical operations (DCO) was interviewed on 2/15/23 at 3:30 p.m. The DCO said when residents were on a one-to-one status/supervision it was expected that the assigned staff/staff persons would provide this level of supervision 24 hours a day for the duration of the designated one-to-one monitoring period until the order was discontinued. The DCO said there were no exceptions except at night if the resident was sleeping; then it was acceptable to keep the resident in line of sight. The DCO said that staff were expected to know which residents need to be supervised more closely for unsafe and aggressive behaviors while wandering and which residents could be left to wander without one-to-one supervision and observation. AA #2 was interviewed on 2/27/23 at 3:00 p.m. AA #2 said Resident #1 had a declined in cognition and was less able to participate in preferred activities. Additionally, Resident #1 had a history of aggression towards peers. Resident #1 liked staff to provide care as long as they did not approach him with strict directives. Resident #1 disliked being told what to do and could become aggressive if approached in a manner in which he felt he was being told what to do. Resident #2 liked to observe activities from the back of the room; and felt he needed to keep control of the situation. Resident #2 also had a history of aggression towards peers and needed a higher level of supervision to protect his peers for his aggressive behavior.
Plan of correction
The state did not require a plan of correction for this citation.
0678Cardio-Pulmonary Resuscitation (CPR)S/S J
Findings
Based on record review and interviews, the facility failed to ensure personnel provided basic life support, including cardiopulmonary resuscitation (CPR), to residents requiring such emergency care prior to the arrival of emergency medical personnel, in accordance with physician's orders and the residents advance directives, for two (#3 and #4) of three residents reviewed for medical orders for scope of treatment (MOST) and CPR directives, out of 17 sample residents. On 10/12/22 at approximately 10:00 p.m., Resident #4 was discovered unresponsive, not breathing and without a pulse; and on 10/16/22 at approximately 10:45 p.m. Resident #3 was discovered unresponsive, not breathing and without a pulse. The responding nurses assessed the residents, and in both incidents determined the residents were deceased due to body temperature by touch and stiffness, and made a decision not to follow either resident's advanced directive orders as written into their MOST forms. Both residents' MOST forms had written orders for CPR that were signed by the residents' qualified medical practitioner. The registered nurse supervisor (RN #2) who was on duty during both incidents advised the unit nurse not to perform CPR because the residents in RN #2's assessments were deceased. The facility's failure to ensure clinical staff were properly educated to adequately interpret and follow a resident's advanced directive orders for CPR lead to failure to provide emergency basic life support immediately when needed, including CPR, to Resident #3 on 10/16/22 and Resident #4 on 10/12/22. The nurse's actions to choose not to perform CPR placed all residents experiencing cardiac arrest and having advanced directive orders for CPR at risk of serious harm, serious impairment or death. Findings include: I. Immediate Jeopardy for serious harm A. Situation of immediate jeopardy On 10/16/22 at approximately 10:45 p.m. Resident #3 was discovered not breathing and without a pulse. Despite the resident having advanced directive orders for CPR, nursing staff made a determination that the resident was deceased and decided not to initiate CPR. The facility investigated the incident and discovered a second similar incident where a Resident #4 was found in cardiac arrest days earlier on 10/12/22. Resident #4 also had an advanced directive order for CPR and the nurses on duty made a determination the resident was deceased and chose not to do initial CPR or for emergency assistance. Both residents passed away in the care of the facility. The facility's failure to follow physician's orders and resident advanced directives wishes was neglectful to the health and safety of the residents in care. In addition, staff failing to follow physician's orders was a breach in professional standards of practice for a nurse. The determination that any resident was deceased was out of a nurse's scope of practice. The nurses failed to give the resident the opportunity for life saving measures. The NHA was notified of the immediate jeopardy on 2/15/23 at 6:45 p.m., followed up by an email copy of the written notice and that record review and interviews during the survey investigation confirmed deficient practice. B. Facility plan to remove the immediate jeopardy situation While the facility failed to implement an immediate plan of correction after the investigation into either Resident #3 or #4's death. The newly hired nursing home administrator (NHA) implemented immediate corrective action upon discovery of these related incidents just after hire. The facility developed the following immediate plan: The NHA provided the facility's plan of correction (POC) binder on 2/16/23 and was reviewed on 2/27/23. The binder included the following: Facility actions The NHA provided documentation of the facility's POC. The POC was initiated on 2/1/23 and monitoring of the POC was ongoing. The POC activities for compliance occurred as follows:;The POC plan 2/1/23: Investigative Action -All clinical staff were reviewed for recent completion of advanced directive and CPR education.-All clinical staff were checked for active CPR certification.-All residents were reviewed for current and up-to-date MOST orders.-All "red" MOST form binds were audited to make sure the residents' MOST documents were in the binder accessible to nursing staff; and that the documents were recently reviewed with the resident and or legal representative.-All resident MOST documents were audited against the resident electronic physician's order to ensure the orders in the electronic record were accurate. All clinical staff in the building (both facility hired and agency staff) were expected to successfully advance directive education and complete a mock drill showing competency for responding appropriately to a resident experiencing cardiac arrest. No clinical staff would not be allowed to work until CPR response education and mock drill have been completed. -Mock drills consisted of return demonstration for competency skill check with CPR procedure; demonstration of knowledge on how to use and access supplies on the crash cart; a debrief of process critique; and verification of current CPR certification. On 2/3/23 the facility requested all clinical staff review the facility Advance Directives policy, revised 10/21/22 and sign for understanding of the revised policy. The NHA in-serviced the assistant director of nursing/ interim DON (ADON/IDON)) and staff development coordinator (SDC) on the vital importance of all clinical staff being educated on interfering advanced directives and implementing CPR with each residents' established advanced directives. The SDC immediately called all remaining staff who were not educated to be immediately removed from the schedule and strongly encouraged to come in to complete the CPR education and attend a mock drill before being permitted to return to working with facility residents. Education in service, mock drills for proficiency in skills practice for CPR included ensuring that all clinical staff were properly educated in order to provide proficiency in interpreting advanced directives ordered and implementing CPR for each resident's established advanced directive, for CPR.-Progress was monitored daily until by the NHA through completion. This action was completed with nursing staff first as of 2/9/23 and by the certified nurse aides (CNAs) as of 2/13/23. The only exception was staff on leave. The facility has a plan to re-educate the staff on leave before their return to work. The director of clinical operations (DCO) reviewed the crash cart policy and carts supplies checklist. As of 2/8/23 the carts were resupplied and fully stocked and the night time supervisors were educated and task with checking and maintaining the carts with adequate supplies. The audit sheets recording completion of this task was to be reviewed by the DCO /designee for the next 60 days. On 2/13/23, the facility initiated a CPR post-test to all clinical staff to assess staff understanding of initial advanced directives education for proper CPR administration and participation in the CPR response mock drill. This action was completed on 2/27/23. -The post-test follow up consisted of staff written explanation of how they should respond to finding a resident down (without breath or pulse); how long CPR should be conducted for a resident who was full core; and what to do if someone tells you not to do CPR on a resident with full core orders. The test was assessed by the ADON and SDC. Interventions to prevent recurrence For the preceding 90 days through (April 2023), the ADON was tasked with daily monitoring of the clinical staff's proficiency in interpreting advanced directive order and implementing CPR for each resident with established directive for CPR whose health status warrants use of CPR. Any patterned observationof the monitoring would be discussed during the regular scheduled quality assurance performance improvement (QAPI) meetings. Registered nurse #1, #2 and licensed practical nurse (LPN) #3 were terminated around 1/9/23 following the completion of a thorough investigation into their conduct. All three nurses had been on suspension since the investigations began on 10/17/22. C. Removal of immediate jeopardy The immediate jeopardy situation was removed on 2/16/23. The deficient practice was reduced to G scope and severity, actual harm that was isolated. Interview and record review during the complaint investigation revealed the facility took corrective actions to identify any resident over the past six months who had passed away in the facility to determine if their advanced directives had been followed and found no other resident who had physician's orders and personal choice for CPR; and found no other resident had not received CPR as ordered. The facility also examined the advanced directive orders of current residents, to make sure MOST forms were completed appropriately and that the orders were reflected accurately in the resident record. II. Failure to ensure clinic staff provide residents emergency basic life support immediately when needed, including cardiopulmonary resuscitation (CPR). A. Facility policy and procedure The Advance Directives policy, revised 10/21/22, was provided by the nursing home administrator (NHA) on 2/15/23 at 1:24 p.m. It read, in pertinent part: "It is the policy of the (facility name) to provide protection for the health, welfare and rights of each resident by developing and implementing written policies and procedures in regards to advanced directives.-Definitions: 'advance directive' is a written instruction, recognized under State law (whether statutory or as recognized by the courts of the State), relating to the provision of health care when the individual is incapacitated.-The MOST program was established by legislation in Colorado in 2010 (C.R.S. 15-18.7: directives concerning medical orders for scope of treatment). The (facility name) use the MOST form (medical order for scope of treatment) to clarify treatment choices and goals and as the CPR directive. -"The facility will confer with the MOST form to determine if CPR should be initiated. "If a resident experiences a cardiac arrest, facility staff will provide basic life support, includingCPR and AED (automatic external defibrillator), prior to the arrival of emergency medicalServices (EMS), and:-In accordance with the resident's advance directives. "In the event of cessation of respirations/heartbeat; verify residents COR status (cardiac or respiratory zero - referring to whether or not a person wasn't CPR performed) with MOST form.-MOST forms should be kept in a centrally located place predetermined by facility.-The most current MOST form or current copy should be available.-If the resident or designee has indicated "CPR," initiate CPR and AED use per BLS (basic life support) protocols.-Call 911.-Continue CPR/AED until emergency services arrive and take over." The Cardiopulmonary Resuscitation (CPR) policy, revised 1/19/23, was provided by the NHA) on 2/15/23 at 1:24 p.m. It read, in pertinent part: "The facility will confer with the MOST form to determine if CPR should be initiated.-If a resident experiences a cardiac arrest, facility staff will provide basic life support, including CPR, prior to the arrival of emergency medical services, and:-In accordance with the resident's advance directives,-In the absence of advance directives or a Do Not Resuscitate order; and-If the resident does not show gross signs of death ( example decapitation, transection, or decomposition)." B. Residents 1. Resident #3 a. Resident status Resident #3, age 68, was admitted on 2/20/15 and expired on 10/16/22. According to the October 2022 computerized physician orders (CPO), diagnoses included multiple sclerosis, neuromuscular dysfunction of the bladder, dementia and hypertension. The 8/15/22 minimum data set (MDS) assessment revealed the resident had severely impaired cognition with a brief interview for mental status (BIMS) scoring of six out of 15. The resident required extensive to total assistance with completing activities of daily living. b. Record review Nurse's note dated 10/17/22 at 12:08 a.m. read: "Called to room by staff when they found this resident deceased. The resident was found at 11:00 p.m. by a CNA who was going to take the resident's vital signs. The resident was cold to touch and obviously deceased. (CNA's name) CNA, stated that the off going CNA (CNA's name) had told him he had 'just changed the resident' and they looked in on the resident (during rounds). (Name of the CNA on shift) thought the resident was sleeping. (physician's name) office was called and (physician assistant's name) gave pronouncement (of death) was given at 11:17 p.m. The coroner's office was paged at 11:21 p.m. There was a brief coroner's hold while we called the physician's office back for the C.O.D. (cause of death). ...released the body at 11:57 p.m." Resident #3's MOST document, signed by the resident's medical durable power of attorney (MDPOA) on 2/20/15 and the resident's physician assistant (PA) on 2/23/15, last reviewed with the resident's MDPOA on 5/19/22 revealed the resident had an order for CPR with "Yes CPR: attempt resuscitation" being checked. -Progress notes on the day of the resident's passing did not document nursing staff checking the resident COR status for CPR orders; initiation of CPR as the MOST directed; or that staff called 911/EMS for the resident. An internal facility investigation into Resident #3's death, dated 10/17/22, documented: Resident #3's MOST orders were followed when nursing staff failed to perform a full code with the initiation of CPR or call 911 /EMS. CPR was not performed As a part of the facility investigation, staff present on evening and night time shift on 10/16/22 going into 10/17/22, during Resident #3's passing, were interviewed as a part of the facility's investigation. Staff interviews revealed: -The PA's interview statement, dated 10/19/22, revealed the PA received a call from two facility nurses, the evening of 10/16/22, while on call with the status of Resident #3. The PA was unable to recall the nurses' names. The PA said the first nurse reported Resident #3 did not have a pulse and was not breathing. The PA questioned the nurse about the resident's COR status and when the nurse reported the resident was a full COR and had orders for CPR, the PA questioned the nurse why they had not initiated CPR and why 911/EMS services had not been called. The PA stated the first nurse responded "(the resident) is gone," and handed the phone to another nurse. The PA questioned the second nurse as to why CPR was not being initiated or why paramedics had not been called. The second nurse's response was "no, we're not going to do that, (the resident's) dead." -After learning that the resident had irregular vital signs (with a new onset irregularly high pulse and higher than normal blood pressure) earlier the same evening that the resident passed, the PA said there was no record of this being reported to the physician's office. (Cross-reference to F684 to address a change in the resident's condition). -CNA #3's interview statement, dated 10/19/22, revealed Resident #3 was awake and talking during rounds when incontinent care was provided some time between 9:00 p.m. and 9:30 p.m. Reporting "everything seemed normal." -CNA #4's interview statement, dated 10/20/22, revealed the CNA from the previous shift reported Resident #3 was checked and changed within the last hour. CNA #4 reported looking in on Resident #3 at the change of shift at approximately 10:00 p.m. The CNA's statement reported the lights were off, the resident was in a usual position, and was thought to be asleep. CNA #4 reported going back to Resident #3's room to take the resident's vital signs at 10:50 p.m. when the resident was found cold, pale and unresponsive. The CNA then notified the nurse on duty. -Registered nurse (RN) #1's interview statement, dated 10/20/22, revealed CNA #4 approached RN #1 during rounds, at approximately 10:45 p.m., CNA #4 requested RN #1 provide immediate assistance with Resident #3. RN #1 stated Resident #3 was without a pulse or blood pressure upon assessment. The resident was "very cold and stiff." RN #3 then called for the house supervisor who was also an RN. The house supervisor arrived to assess the resident and determined the resident was deceased. -RN #2's interview statement, dated 10/20/22, revealed that the RN received a call to report that Resident #3 was deceased. RN #2 reported assessing Resident #3 and finding the resident cold to the touch and without a pulse; stating the resident "was obviously dead." RN #2 called the coroner while RN #1 called the physicians on call. The on call practitioner, the PA questioned RN #2 why if the resident had full COR orders why had staff not started CPR and called for 911/EMS assistance. RN #2's statement documented a response to the PA that the resident was "dead." -RN #1 was interviewed by the social services director (SSD) on 10/21/22. The interview statement revealed RN #1 acknowledged making a decision not to do CPR because the resident did not have any vital signs and the resident's oxygen saturation rate did not register on the oximetry device nor was she able to get a blood pressure reading. RN #1 acknowledged knowing the resident was a full COR and that she did not know what to say to the PA when asked why CPR was not being performed; that was she handed to phone to RN #2 when the PA questioned her. RN #1 was last recertified for CPR July 2022. RN #1 acknowledged that when a resident with full COR orders for CPR was found not breathing and without a pulse CPE should be initiated and 911/EMS services should be called. RN #1 said the reason she had not performed CPR on Resident #1 was that the RN #1 thought the resident was in rigor mortis, because the resident was "stiff and cold to touch". RN #1 then acknowledged that she was not qualified to diagnose rigor mortis or death as it was outside of her scope of practice as an RN. Professional reference According to Rijen Shrestha; Tanuj Kanchan; Kewal Krishan. last Update: 5/15/22, Methods of Estimation of Time Since Death, retrieved from: https://www.ncbi.nlm.nih.gov/books/NBK549867/#:~:text=Rigor%20mortis%20appears%20approximately%202,after%20death)%20and%20then%20disappears. "The early post-mortem phase is probably the most important time period for PMI (post mortem interval) estimation as most medico-legal cases are examined in this time period. This period is also where the estimation of time since death is most relevant in establishing the timeline of events and developing a theory of circumstances of death. This period runs from 3 to 72 hours after death. The early post-mortem phase is most frequently estimated using the classical triad of post-mortem changes-rigor mortis, livor mortis, and algor mortis. "Rigor mortis appears approximately 2 hours after death in the muscles of the face, progresses to the limbs over the next few hours, completing between 6 to 8 hours after death. Rigor mortis then stays for another 12 hours (till 24 hours after death) and then disappears. "Clinical expertise is warranted to ensure that the postmortem changes are well-interpreted and inferences get drawn correctly." The facility investigation concluded that Resident #3 had an active MOST order for initiating CPR. The investigation also concluded that the nurses on duty, in charge of caring for Resident #3, RN #1 and #2, neglected Resident #3's wishes when they made a conscious decision to not provide CPR afterassessing the resident to not have a pulse or active breathing. As a part of the investigation, the facility conducted an audit of the previous 10 resident deaths to determine MOST orders and if the residents' MOST orders/advanced directives were followed. The audit revealed Resident #4 had MOST orders documenting full COR for CPR. Resident #4 went into cardiac arrest on 10/12/22 and the nursing staff failed to initiate CPR despite MOST orders for CPR. The resident passed away in the facility. 2. Resident #4 a. Resident status Resident #3, age 74, was admitted on 2/15/19 and expired on 10/12/22. According to the October 2022 computerized physician orders (CPO), diagnoses included stage 4 chronic kidney disease, seizure disorder, vascular dementia and type 2 diabetes. The 8/15/22 minimum data set (MDS) assessment revealed the resident had intact cognition with a BIMS scoring 13 out of 15. The resident required extensive to total assistance with completing activities of daily living. b. Record review Nurses note dated 10/12/22 at 11:13 p.m. read: Resident was seen by the CNA at 9:45 p.m. This writer was making his last round at 10:00 p.m. The resident was found unresponsive emesis (vomit) was noted, no vitals found. The house supervisor was notified immediately. Nurses note dated 10/13/22 at 12:08 a.m., read: "Called to room by nurse when resident was found unresponsive with no vital signs. Entered the room at 10:00 p.m. to find the resident deceased with a large amount of old bloody liquid emesis. Called MD's (medical doctor) office for pronouncement at 10:10 p.m. ...Called the county coroner's office at 10:20 p.m." Nurses note dated 10/13/22 at 2:06 a.m., read: "In previous note 'old bloody emesis' referred to the color of the liquid, being dark brown, and not frank blood, not the age of the emesis." Resident #4's MOST document, signed by the resident on 9/24/2020 and the resident's PA on 10/1/2020, last reviewed with the resident on 3/13/22 revealed the resident had an order for CPR with "Yes CPR: attempt resuscitation" being checked. -Progress notes on the day of the resident's passing did not document nursing staff checking the resident COR status for CPR orders; initiation of CPR as the MOST directed; or that staff called 911/EMS for the resident. An internal facility investigation into Resident #4's death, started 10/19/22 and concluded 10/28/22, documented: Resident #4's MOST orders were followed when nursing staff failed to perform a full code with the initiation of CPR or call 911/EMS. CPR was not performed. As a part of the facility's investigation staff present on evening and night time shift on 10/12/22, during the Resident #4's passing, were interviewed as a part of the facility's investigation. Staff interviews revealed: -LPN #3's interview statement dated 10/19/22 revealed the LPN found Resident #4 without a pulse on 10/12/22 at 10:00 p.m. The LPN immediately notified the house supervisor RN # 2. LPN #3 reported that RN #2 said doing CPR when the resident was dead would have no use. LPN #3 said there was additional confusion about Resident #4's COR status because the resident electronic medical record in orders documented the resident had orders reading do not resuscitate (DNR) while the MOST orders document the resident had orders for CPR. -CNA #3's interview statement dated 10/28/22 revealed CNA #3 had observed another CNA coming out of Resident #4's room at 9:45 p.m., after providing the resident incontinent care. CNA #3 said he believed Resident #3 was acting "fine" and had no concerns at the time. The facility investigation concluded, "the facility did not comply with preventing neglect, because Resident #4's advance directive, as indicated on the MOST document specified he was a yes to CPR." C. Staff interviews CNA #5 was interviewed on 2/15/23 at 11:04 a.m. CNA #5 said if a resident was discovered unconscious she would check for a pulse; if the resident did not have a pulse she would call for the nurse who would assess the resident and determine if CPR was required. LPN # 4 was interviewed on 2/15/23 at 11:10 a.m. LPN #4 said when nursing staff found a resident without a pulse and not breathing, the nurse was to check the resident COR status and start CPR right away if the resident had an order for CPR. Staff were to call 911, request EMS and continue CPR until the paramedics arrived and took over. There were no exceptions if the resident had CPR orders. The nurse must start CPR even if the nurse thought the resident was deceased, because it was not within the nurses' scope of practice to determine death and CPR if ordered must continue by facility staff until the paramedics arrived and took over and determined the course of treatment. LPN#4 acknowledged waiting to start CPR could be harmful because every minute the resident was not breathing counts; "the resident's life depends on quick response." LPN #4 said if the electronic physician's orders differed from the MOST form, staff were to follow the orders on the signed paper MOST document. The MOST documents were kept in a red binder at the nurse's desk for quick access. The MOST documents in the red binder were the most up-to-date COR status information. The MOST documents were reviewed with the resident and or resident's legal representative regularly and the documents were kept up-to-date by the social services department. LPN #4 said she knew this because the administration had provided a facility wide training for the nursing staff over the past month. LPN #5 was interviewed on 2/15/23 at 11:20 a.m. LPN #5 said facility administration recently provided nursing staff education on the facility's CPR policy and expectations for providing CPR. In addition, administration checked that every nursing staff was up to date with CPR training and confirmed competency with the skill. LPN #5 said when responding to a resident with no pulse or active breathing she would call for assistance; check for code status and immediately move the resident to the floor for a hard surface and initiate CPR if the resident had an order for CPR. Nursing staff were to continue CPR until the paramedics arrived and took over the resident's care. The nurse was not permitted to make a decision to stop CPR. CNAs at the facility were also CPR certified and were permitted to start and participate in CPR as long as their certification was up-to-date. The facility offered staff CPR certification training everyone can obtain and keep up-to-date with CPR procedure. The facility provided a CPR drill for nursing staff to ensure we knew how to respond to a resident without a pulse; this occurred about two weeks ago. CNA #6 was interviewed on 2/15/23 at 11:25 a.m. CNA #6 said if a resident was not breathing and had no pulse she would call for help; check the resident's code status in the red binder. Once verification that the resident had an order for CPR, staff would initiate CPR and continue until the paramedics arrived and took over CPR. LPN #6 was interviewed on 2/15/23 at 11:35 a.m. LPN #6 said when a resident was found unconscious the nurse should check for a pulse; if none call for other staff to assist; check the MOST book for resident code status; if the resident had full COR orders, staff should call 911 and start CPR on the resident and continue CPR until paramedics arrive and took over. The director of clinical operations (DCO) was interviewed on 2/15/23 at 3:30 p.m. The DCO said nursing staff upon discovering a resident without a pulse and not breathing, were to quickly check the COR status book at the nurses station and if the resident had orders for CPR the nurses were to start CPR immediately and have someone call 911/EMS. Nursing staff were to continue CPR until EMS arrived to take over. The DCO said it was outside of the nurses' (RN or LPN) scope of practice to diagnose the resident as deceased. The only exception to not initiating CPR when the resident had on order for CPR was if the resident was decomposed or decapitated. The DCO said all staff, nurses and CNAs, were expected to be up-to-date with CPR certification. Following Resident #3's passing and the completion of a facility wide investigation, the facility revised the CPR policy and began educating nursing staff again on expectations for initiating CPR when indicated. The medical director (MD) was interviewed on 2/15/23 at 3:53 p.m. The MD said he was not told about either of the two events occurring back in October 2022, where nursing staff failed to perform CPR on two residents with orders for CPR when the resident went into cardiac arrest, until approximately two weeks ago when the facility was audited by another entity and cited for deficient practice. The MD said the nurses in both situations failed to provide proper care by standards of practice because the nurses were expected to follow physician's orders and were not able by scope of practice to assess and diagnose death. The MD said the most up-to-date order for a resident living in the facility was the paper MOST document maintained by the facility. The nurses did not have the call not to follow the MOST orders for CPR directives. In order for the nurse not to perform CPR when the resident has an order for CPR, the nurse would have to call the MD on the call line and discuss the resident's condition with him. The MD said the nurse in the facility did not have time to make that call for such permission and he would never override the MOST orders. The correct procedure when finding a resident without a pulse, no active breath and orders for CPR, was to call 911 and start CPR as soon as possible. The NHA was interviewed on 2/15/23 at 6:45 p.m. The NHA was hired in the last couple of weeks. The NHA said the facility had just been audited when he started the position. The NHA was informed of this situation and the associated failures. At that time the facility had not yet acted on any corrective actions so the process of developing and implementing a plan of improvement began. The NHA acknowledged the facility had not acted initially on the investigative findings of the events surrounding the resident deaths; however, upon his accepting the position and discovering the failures he determined immediate action was required. The NHA confirmed the facility started to initiate corrective actions, on 1/30/23. The NHA said the facility had just completed all steps of the performance improvement plan (PIP) on 2/13/23. The NHA acknowledged the QAPI committee had addressed the failures; and developed an improvement plan to ensure the failures were fully addressed and corrected for compliance. The NHA said the QAPI committee was being educated on their role for oversight and improvement activities. (Cross-reference to F867 for failure to initiate improvement activities related to failures to provide resident CPR when ordered.)
Plan of correction
The state did not require a plan of correction for this citation.
0684Quality of CareS/S D
Findings
Based on record review and interviews, the facility failed to follow professional standards of practice by conducting a thorough assessment of symptoms; providing ongoing monitoring of new and emerging irregular symptoms; and notification to the physician when a resident experienced a change of condition, for one (#3) of three residents reviewed out of 17 sample residents. Specifically, the facility failed to-Fully assess Resident #3's health status for other concerning symptoms after the resident experienced a sudden spike in blood pressure, pulse and respirations;-Provide ongoing monitoring of Resident #3 after the resident experienced a change of condition; and,-Notify Resident #3's physician when the resident experienced a change of condition with irregular and elevated vital signs which resulted in the need for medical treatment recommendations. Cross-referenced to F678 failure to follow advanced directive orders to perform CPR when needed. Findings include: I. Professional reference According to Potter, P.A., Perry, A.G., et.al., Fundamentals of Nursing, 10 ed. (2020), E.sevier, St. Louis Missouri, p. 467. "The most frequent return measurements obtained by healthcare providers are those of temperature pulse, blood pressure, respiration, respiratory rate, and oxygen saturation as indicators of health. These measurements indicate effectiveness of circulatory system, respiratory, neural and endocrine body function. Because of their importance they are referred to as vital signs (VS). "Measurements of vital signs provide data to determine a patient's usual status of health and baseline data. Many factors such as the temperature of the environment, the patient's physical exertion, and the effects of illness can cause vital signs to change, sometimes outside of acceptable ranges. Alterations in vital signs are signals of change in physical functioning. Assessment of vital signs provides data to identify nursing diagnosis, implementing planning interventions, and evaluate outcomes of care. "Vital signs are a quick and effective way to monitor a patient's condition or identify problems, evaluating his or her response to interventions. When you (the nurse) learns the physiology variables influencing vital signs and recognize the relationship of their changes to one another and the other physical assessment findings, you (the nurse) can make precise determination about the patient's health status, and the need for medical or nursing interventions. Vital signs and other physiological measurements are the basis for clinical decision-making and problem solving. Many agencies adopt early warning scores determined by vital sign data entered into electronic medical records to alert nurses to potential changes and in a patient's condition."According to the Centers for Disease Control (CDC) High Blood Pressure Symptoms and Causes, last reviewed 5/18/21, retrieved from https://www.cdc.gov/bloodpressure/about.htm on 3/9/23: "Blood pressure is the pressure of blood pushing against the walls of your arteries. Arteries carry blood from your heart to other parts of your body. Blood pressure is measured using two numbers: The first number, called systolic blood pressure, measures the pressure in your arteries when your heart beats. The second number, called diastolic blood pressure, measures the pressure in your arteries when your heart rests between beats. "The higher your blood pressure levels, the more risk you have for other health problems, such as heart disease, heart attack, and stroke." The American College of Cardiology/American Heart Association Guideline for the Prevention, Detection, Evaluation, and Management of High Blood Pressure in Adults (2017 Guideline):"-Normal blood pressure measures are systolic: less than 120 mm Hg, and diastolic: less than 80 mm Hg. -Elevated blood pressure measures are systolic: 120-129 mm Hg, and diastolic: less than 80 mm Hg-High Blood Pressure (hypertension) measures are systolic: 130 mm Hg or higher and diastolic: 80 mm Hg or higher." II. Facility policy The Change of Condition (COC) policy, initiated 8/27/04 and revised 2/1/23, was provided by the nursing home administrator on 2/15/23 at 3:02 p.m. It read in pertinent part: "The (facility name) has established physician notification parameters to alert nursing staff of the potential or actual changes in a resident's condition. Parameters assist nursing staff in the recognition of urgent or subtle resident condition changes that warrant physician notification. It is recognized that early intervention in acute illness often is the best method of preventing serious morbidity and mortality in this population. "Licensed nursing staff will be competent and knowledgeable about the recognition of residentCOC, emergency procedures, and appropriate notification of administration, physician, and the resident responsible party/legal representative. In an emergency situation, the clinical judgment of the licensed nurse is essential to ensuring immediate emergency and/or medical treatment. The licensed nurse has an individual, ongoing responsibility to assess resident status and intervene appropriately. This requires knowledge of current clinical practice standards, through continuing education/in-service attendance and knowledge of the (facility name) internal policies, procedures, and protocols. "The following significant COC concerns have been identified within the protocols (including immediate and non-immediate notification):-Abnormal vital signs." The Change of Condition (COC) Notification policy, initiated 8/27/02 and revised 2/1/23, was provided by the nursing home administrator on 2/15/23 at 3:02 p.m. It read in pertinent part: "The purpose of this policy is to ensure the name of facility) promptly informs the resident, consults the resident's physician; and notifies, consistent with his or her authority, the resident's representative when there is a change requiring notification. "Circumstances requiring notification include:acute conditions." III. Resident #3 A. Resident status Resident #3, age 68, was admitted on 2/20/15 and expired on 10/16/22. According to the October 2022 computerized physician orders (CPO), diagnoses included multiple sclerosis, neuromuscular dysfunction of the bladder, dementia and hypertension. The 8/15/22 minimum data set (MDS) assessment revealed the resident had severely impaired cognition with a brief interview for mental status (BIMS) scoring of six out of 15. The resident required extensive to total assistance with completing activities of daily living. B. Record review A review of Resident #3 medical records revealed the resident was found unresponsive without breath or a pulse on 10/16/22 at approximately 10:45 p.m. The resident passed away in the care of the facility. Earlier the evening of 10/16/22 the resident's vital signs presented as irregular with an elevated spike in blood pressure and pulse. The resident record failed to document a nursing assessment for additional symptoms that could explain the resident change of condition. There was no documentation to show the nurse continued any further monitoring of the resident presenting symptoms. Additionally, the record failed to document any communication between the nurse and the resident physician, document the nurse notified the resident physician of the resident condition or documentation that any additional treatment methodology was sought. The resident vital signs record document the resident vital signs (see professional references above, for medical background), as follows: -The resident's blood pressure on 10/16/22 at 5:00 p.m., was 171/80 (normal 120/80). The record further revealed that the highest the resident's systolic blood pressure ever was in the last four months was 139. The resident pulse on 10/16/22 at 5:06 p.m., was 90 which was flagged as "irregular - new onset." The resident respirations on 10/16/2 at 5:06 p.m. were elevated at 22 breaths per minute. The facility documented an interview with the Resident #3's primary care practitioner/ physician's assistant (PA). The interview occurred on 10/19/22; the PA the office had not received a call from anyone at the facility to report Resident #3 was experiencing a change of condition in baseline vital signs. IV. Staff interviews The medical director (MD) was interviewed on 2/15/23 at 3:53 p.m. The medical director had recently become familiar with this resident and the events that preceded the resident passing the MD said the nurse taking care of the resident should have notified the resident physician as soon as the resident presented with a change of condition and provided additional monitoring for the resident's symptoms. The assistant director of nursing (ADON) was interviewed on 2/16/23 at 3:05 p.m. The ADON said the resident's physician should have been notified of the resident's change of condition to see if the physician had any additional treatment orders. All communication was to be documented in the resident's records. Registered nurse (RN) #3 was interviewed on 2/27/23 at 10:10 a.m. RN #3 said the procedure for addressing a resident change of condition depended on what kind of change the resident was experiencing. A change in the resident's physical or medical condition required a call to the resident's physician and the resident's family. To reach a resident physician after hour's the nurse would have to call the physicians on call service; if there was no answer or response the nurse would then call the facility MD, and as a last resort send the resident to hospital. The nurse was expected to document all efforts and communication with the physician in the resident progress notes in the electronic medical record (EMR). RN #4 was interviewed on 2/27/23 at 11:12 a.m. RN # 4 said when a resident experienced a change in condition the nurse would contact the resident's family and primary care physician. If the nurse was unable to reach the resident's physician, the nurse would then call the facility MD. RN #4 said there was always a physician available to call to report and discuss a resident's change of condition. The efforts to reach out to the resident's physician was to be documented in the resident's EMR. Sometimes the nursing supervisor would come to the unit to assist with assessing the resident condition and reporting findings to the resident's physician; when the unit had a lot going on. Licensed practical nurse (LPN) #7 was interviewed on 2/27/23 at 2:10 p.m. LPN #7 said when a resident had a change of condition after hours she would review the resident record and consult with the unit manager or nursing supervisor and then call the physician on call. LPN #7 said they had to sometimes leave a message and wait for a call back. If she could not reach a physician for treatment orders, she would then send the resident out to the hospital for further assessment.
Plan of correction
The state did not require a plan of correction for this citation.
0744Treatment/Service for DementiaS/S D
Findings
Based on observations, record review and interviews, the facility failed to effectively address the care and treatment needs of resident diagnosed with dementia to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being; for of two (#1 and #2) of three residents reviewed for dementia care, out of 17 sample residents. Specifically, the facility failed to identify effectively and implement person-centered approaches for dementia care to:-Identify, address, and/or obtain necessary services for the dementia care needs ofResident #1 and #2;-Develop and implement person-centered care plans that include and support thedementia care needs, identified in the comprehensive assessment, for Resident #1 and #2;-Develop individualized interventions related to the resident's symptomology andrate of progression (providing verbal, behavioral, or environmental promptsto assist a resident with dementia in the completion of specific tasks) for Resident #1 and #2; and,-Provide a consistent activities program for residents diagnosed with dementia to engage residents with meaningful activities throughout the day. Cross-reference to F600 for resident to resident physical abuseFindings include:I. Facility policyThe Secured Memory Care Policy, revised February 2023, was provided by the director of clinical operations (DCO) on 2/15/23 at 3:30 p.m.. It read in pertinent part: "Person-centered care plans are developed for residents based on resident assessments.-Care will be person-centered and will maximize the resident's dignity, autonomy, privacy, socialization, independence, choice, and safety.-Individualized, non-pharmacological approaches to care will be utilized, to include meaningful activities aimed at enhancing the resident's well-being.-Appropriateness for continued placement will be reviewed after the first 30 days and at least quarterly following admission into the secured memory care neighborhood.-Staff will be trained on dementia care practices annually and as needed to ensure they have the appropriate knowledge and skill sets to help resident's living in the secured memory care neighborhood."The Dementia Education policy, revised February 2023, was provided by the DCO on 2/15/23 at 3:30 p.m. It read in pertinent part:"Interventions for common dementia-related behaviors (for example, redirection, distraction, changing the environment,de-escalation or a calming activity)."Crisis intervention for dangerous behaviors. Examples include:i. Securing safety of other residentsii. Obtaining help from othersiii. Securing the safety of yourselfiv. Calming the aggressive resident"The Continuous Observation policy, revised February 2023, was provided by the DCO on 2/15/23 at 3:30 p.m.. It read in pertinent part: " One to one (1:1) continuous observation is a term used for a designated person whose role it is to provide one to one observation to an individual resident for a period of time."The designated person assigned to provide one to one observation for an individual resident is responsible for:-Engaging and interacting with the resident whenever the opportunity arises-Monitoring the resident's behavior, documenting and reporting any changes in behavior -Any other appropriate care or assistance, as needed-Ensuring the resident's safety-Ensuring the safety of other residents in the areaThe resident shall remain under direct line of sight continuously while indicated. The need for one to one observation will be continuously assessed during the critical periods and the interdisciplinary team (IDT) will decide when it is appropriate to discontinue. Staff will maintain one to one documentation records while the resident is under observation. Staff will document resident behaviors or other pertinent data in the medical record including the decision to continue or discontinue the observation is made by the IDT." II. Resident #1A. Resident statusResident #1, age 76, was admitted on 9/30/21. According to the February 2023computerized physician orders (CPO), diagnoses included Alzheimer's disease, unspecified dementia with behavioral disturbance and post traumatic stress disorder). According to the 1/4/23 minimum data set (MDS) assessment the resident had a severe cognitive impairment with a brief interview for mental status (BIMS) score of four out of 15. The resident usually understood others but missed some parts or intent of the message; and was usually understood in conversation but had difficulty communicating some words or finishing thoughts. The resident rejected care and staff assistance; displayed physically and verbally aggressive behaviors directed towards others; and wandered almost daily. The resident needed extensive assistance completing activities of daily living (ADLs)including bathing, dressing and grooming and toileting; with limited assistance to complete transfers. The assessment documented the resident was independent with walking around the unit despite being assessed for wandering and physically and verbally aggressive behavior towards others. The resident was on daily antipsychotic medications and antidepressants medications. B. Record reviewThe comprehensive care plan, created 12/28/22, identified the resident had alteration in mood and behavior problems as evidenced by striking out at other residents. The care focus documented the resident had "a short fuse and risked disruption of group activities related to verbal outbursts with other residents." Interventions included validating the resident's concerns and letting the resident calm down before redirection and inviting the resident to structured programs of interest. The resident was placed on one-to-one monitoring by a dedicated staff on 12/21/22, due to a physical altercation with another resident. III. Resident #2A. Resident statusResident #2, age 91, was admitted on 9/5/19. According to the February 2023 CPO, diagnoses included dementia, anxiety, and post traumatic stress disorder. According to the 2/22/22 MDS assessment, the resident had a severe cognitive impairment with a BIMS score of three out of 15. The resident was understood by others; but sometimes only understood parts of conversation with others. The resident rejected care assistance occasionally and did not present with aggressive behavior towards self or others. (The resident record contradicted this assessment-see below). The resident required supervision and set up assistance to limited staff assistance to complete ADLs. The resident was able to walk but used a manual wheelchair to get around and wandered one to three days a week. The resident took daily antipsychotic medications. B. Record reviewThe comprehensive care plan, created 12/7/22, identified the resident had behavioral disturbances related to dementia and cognitive decline. The resident was aggressive towards staff and other residents and as a result had been moved to three different units. An additional care focus revealed the resident watching television and listening to music. The resident did attend some group activities but needed gentle redirection while in scheduled programs due to the resident's tendency to become overbearing with others The resident could become domineering in conversations while pushing personal beliefs onto others. According to the 12/7/22 comprehensive care plan, last revised 1/25/23; the resident has a history of prior elopements, elopement attempts, and poor insight and awareness. The care plan documented a care focus for physical and verbally aggressive behaviors towards others. The goal of the focus was that Resident #2 would not harm self or others and would demonstrate effective coping skills. The care focus documented that the resident became aggressive towards a peer and engaged in a resident to resident altercation with the resident (see resident altercations listed below). Additionally, Resident #2 had the potential to be verbally aggressive to peers and staff; becoming most frustrated with peers thatrequire more assistance than he does; and engaging in verbal harassment of others when he believed the other person was not doing a good job. Interventions for managing aggressive behaviors included:-"Administer medications (Seroquel), as ordered. Monitor/document for side effects and effectiveness.-Analyze times of day, places, circumstances, triggers, and what de-escalates behavior and document the behavior.-Communicate and provide physical and verbal cues to alleviate anxiety; give positive feedback, assist verbalization of source of agitation, assist to set goals for more pleasant behavior, encourage seeking out of staff members when agitated.-Monitor/document/report, as needed, any signs and symptoms of Resident #2 posing danger to self and others.- As of 1/26/23;Provide 15 minute checks for 72 hrs (hours).-Staff to remind Resident #2 to ask for assistance in getting peers out of his room.-Place call light in Resident #2's room with a reminder sign to call for assistance when "unwanted visitors are found in his room."-Provide positive feedback for good behavior. Emphasize the positive aspects of compliance."IV. Resident observationsOn 2/13/23 from 1:28 p.m. to 5:00 p.m., the residents and staff on the secured unit were observed continuous. The scheduled 1:30 p.m. activity "finish the phrase" was provided to a couple of residents, one the unit. No alternative activity was offered to diesistrented resident's. The 2:30 p.m. activity did not occur and no substitute activity was provided to any resident on the unit. The staff did provide the 3:30 p.m. activity which was simply beverages and taking a break, where residents sat in recliners as they were befor the activity began. Resident were provided a beverage to drink. -Throught the observation Resident #2 was observed roaming the common area in a manual wheelchair. Resident #2 was not provided with any structured activities or any independent activity. Resident #2 tried to initiate conversaton with staff but staff were not very talkative with the resident.-At 1:38 p.m. Resident #1 was sitting in a recliner in the main room listening to music with staff monitoring him. The resident continued to sit in the main room having minimal interaction with anyone until his one-to-one staff changed at 4:00 p.m. After a brief greeting, Resident #1 continued to sit in the main room until the observation ended at 5:00 p.m. On 2/15/23 from 11:31 a.m. to 4:55 p.m. resident and saff in the secured unit were observed. -At 12:01 p.m., Resident #1 was in his room with his one-to-one staff member, and they went on a walk off the unit with the activities staff. Resident #2 was in his wheelchair in his room, just sitting with no activity. -At 12:27 p.m., Resident #1 returned to the unit where his one-to-one staff member took over his supervision. No additional activities were offered to the other residents and the staff had minimal interaction with the residents on the unit. The television was on in the main area and several residents were sitting in the main area watching while others slept. -At 1:30 p.m. the scheduled activity, finish that phrase, did not occur and no substitutions were not offered to any of the residents on the unit.-At 2:26 p.m., Resident #1 had moved from his room to the main area while staff worked at the nurses station behind the resident not look at or interact with Resident #1. The one-to-one staff assigned to the resident left for the day and the resident was not provided any activity. -At 2:30 p.m., a staff member offered Resident #2 and others ice cream. The scheduled activity of walking was not offered to any of the residents on the unit. No activities were offered in place of the walk. -At 2:50 p.m., licensed practical nurse (LPN) #2 said she was taking the one-to-one supervision of Resident #1, but instead went back to the nurses station and began typing on the computer with her back to Resident #1. -At 2:59 p.m, LPN #2 spoke from across the room to Resident #1and said "I'm coming," indicating that she would be at his side very soon. -At 3:00 p.m., LPN #2 took Resident #1 to his room to provide resident care. The resident remained in his room with the door closed for the remainder of the observation time. -At 3:10 Resident #2 returned to his room with the door open. He was not approached by staff or offered any activities. -At 3:30 p.m. the scheduled activity, easy craft, did not occur and substitutions were not offered to any resident on the unit. Residents were observed sitting in the unity recliners dozing without staff engagement. A couple of residents were observed wandering the unit. -At 4:55 p.m. staff began encouraging residents to go to the dining room for dinner and the continuous observation ended. -There were no structured activities offered to residents during this observation and the majority of residents were in their rooms sleeping, watching television or dozing in the recliners in the common area, Staff were observed passing medication, writing on the computer and talking amongst themselves; there was very little resident engagement. V. Resident InterviewResident #2 was interviewed on 2/15/23 at 4:33 p.m., Resident #2 said he was frustrated with the other individuals on the unit, saying "they don't do things right arount here" and expressing a desire to make them straighten up by kicking "them" in the (explicitive word). Resident #2 showed off his room and talked about how he kept it in order. VI. Staff interviewsCertified nurse aide (CNA) #1 was interviewed on 2/13/23 at 4:43 p.m. The CNA did not know if Resident #1's one-to-one supervision continued at night when the resident went to bed but during the day dedicated staff was assigned to be the resident's one-to-one supervision and the staff were rotated with shift change. CNA #1 stated that if residents were acting out they would try to redirect them or remove them from the area. LPN #1 was interviewed on 2/13/23 at 4:49 p.m. The LPN said the night shift on the unit was sometimes short staffed, so the nurse and CNAs took turns watching Resident #1 who was the only resident presently on one-to-one supervision. LPN #2 was interviewed on 2/15/23 at 11:31 a.m. LPN #2 said there was not any special resident specific training provided to staff to better manage residents who wandered or who were aggressive towards others; staff were trained "as they go."CNA #2 was interviewed on 2/15/23 at 12:08 p.m. CNA #2 said there was not any special training to work in the unit, only general orientation. She said they were trained to redirect the residents and if needed encourage them to go to another area of the neighborhood. CNA #2 said it was their job to keep the residents safe. Activities director (AD) #1 was interviewed on 2/15/23 at 2:49 p.m. The AD said there were tactile activities on the wall and an orange colored room with bins of items to engage residents. Staff could provide the resident with items to keep them engaged in activities. The director of clinical operations (DCO) was interviewed on 2/15/23 at 3:30 p.m. The DCO said when residents were on a one-to-one status/supervision it was expected that the assigned staff/staff persons would provide this level of supervision 24 hours a day for the duration of the designated one-to-one monitoring period until the order was discontinued. The DCO said there were no exceptions except at night if the resident was sleeping; then it was acceptable to keep the resident in line of sight. The DCO said the facility provided training on dementia and Alzheimer's care and management for all staff, regardless of whether or not the staff was assigned to work on the secured unit. AA #2 was interviewed on 2/27/23 at 3:00 p.m. AA #2 said the staff working on the secured unit had lots of activity related supplies available on the unit to provide to residents, for program engagement and distraction from engaging in less desirable behavior, such as resident to resident altercations. AA #2 said the activities department provided the residents on the secured unit with one evening activity a month, BINGO, which according to the secure unit activities calendar occurred the first and last Wednesday of the month at 6:30 p.m. AA #2 said the residents in the secured unit were tired in the evening so the focus was on morning and afternoon activities. AA #2 said the nursing staff had access to magazines and other supplies that they could provide to residents during non structured activity times to facilitate resident engagement. Staff were also encouraged to hold conversations with the resident based on known interests and past hobbies for social engagement. AA#2 said Resident #1 was interested in architecture and landscaping and like tactile stimulating activities. Resident #1 was on one-to-one supervision, the resident did well with programming and was very accepting of participating in activities with staff once engaged. Resident #1 was usually very agreeable to redirection especially from female staff when approached in a manner to offer care or ask the resident for assistance rather than giving the resident a directive or specific prompt. AA #2 said Resident #2 liked to be independent and in charge of things. Resident #2 did well when made to feel he was needed to help make sure things were running smoothly and orderly. Resident #2 liked to be able to put things in order. Resident #2 preferred activities to monitor the environment, and socialize with family and staff. Resident #2 did not like other resident's touching his belongings or entering his room.
Plan of correction
The state did not require a plan of correction for this citation.
0838Facility AssessmentS/S F
Findings
Based on record review and interview, the facility failed to conduct and document a facility-wide assessment to determine what resources are necessary to care for its residents competently during both day-to-day operations and emergencies. Specifically, the facility failed to have a comprehensive facility assessment updated to meet the needs of the current resident population, by:-Conducting, documenting, reviewing and updating the facility wide assessment at least annually;-Identifying the needs of the residents requiring a secured unit for memory care and dementia management level of care; and,-Conducting and documenting into the facility assessment, a facility-based and community-based risk assessment, utilizing an all hazards approach that identified potential hazards, which might occur within the facility's community; and the facility's plan to address the vulnerabilities and challenges the facility would incur during an identified emergency/disaster. Findings include:I. Facility assessment The facility assessment dated 9/30/21, was reviewed and revealed it was not an up-to-date comprehensive assessment of the facility's resources necessary to provide daily care to the resident population. The facility assessment read in pertinent part: "The facility assessment at a minimum will be updated annually or with any significant changes to equipment, services provided, staffing patterns, acuity levels or changes to the population supported at the time of this assessment. Significant changes will be identified during quarterly QAPI (quality assurance performance improvement) review and/or regular scheduled facility meetings. The next assessment update is scheduled for October 2021." The facility had a secured unit with 14 residents. The facility assessment identified the facility had a secured unit but did not identify the resident population in the secured unit or the care required by the resident population, specifically the secured unit. The facility assessment did not identify the community's hazard vulnerabilities or provide a full list of approaches and services needed to keep the current resident population safe in emergencies and disasters natural and man-made. II. Interview The nursing home administrator (NHA) was interviewed on 2/26/23 at 4:45 p.m. The NHA acknowledged the facility assessment had not been updated in the last 12 months and was out of date. The NHA was new in the position in the last few weeks and had not had the opportunity to educate the staff on the requirements of the facility assessment so the leadership team could review and make the appropriate updates.
Plan of correction
The state did not require a plan of correction for this citation.
0867QAPI/QAA Improvement ActivitiesS/S F
Findings
Based on interviews and record review, the facility failed to ensure an effective quality assurance program to identify and address facility compliance concerns was implemented, in order to facilitate improvement in the lives of nursing home residents, through continuous attention to quality of care, quality of life, and resident safety. Specifically, the quality assurance performance improvement (QAPI) program committee failed to:-Obtain committee feedback; collect data; monitor adverse events; identify areas for improvement; prioritize improvement activities; implement corrective and preventative actions; and conduct performance improvement projects related to problem prone areas identified; and,-Address concerns related to the facility failure to provide emergency basic life support immediately when needed, including cardiopulmonary resuscitation (CPR) to residents, as needed. Findings include: I. Facility policy The Quality Assurance and Performance Improvement (QAPI) policy revised 11/7/22, was received on 2/27/23 at 2:30 p.m., from the nursing home administrator (NHA). It read in part: "Purpose: It is the policy of this facility to develop, implement, and maintain an effective, comprehensive, data-driven QAPI program that focuses on indicators of the outcomes of care and quality of life."Performance Improvement (Pl) is the continuous study and improvement of processes with the intent to improve services or outcomes, and prevent or decrease the likelihood of problems, by identifying opportunities for improvement, and testing new approaches to fix underlying causes of persistent/systemic problems or barriers to improvement."The QAPI plan will address the following elements:Design and scope of the facility's QAPI program and QAA Committee responsibilities and actions. Policies and procedures for feedback, data collection systems, and monitoring. Process addressing how the committee will conduct activities necessary to identify and correct quality deficiencies. Key components of this process include, but are not limited to, the following:-Tracking and measuring performance.-Establishing goals and thresholds for performance improvements.-Identifying and prioritizing quality deficiencies.-Systematically analyzing underlying causes of systemic quality deficiencies.-Developing and implementing corrective action or performance improvement activities.-Monitoring and evaluating the effectiveness of corrective action/performance improvement activities and revising as needed. A prioritization of program activities that focus on high-risk, high-volume, or problem-prone areas as identified in the facility assessment that reflects the specific units, programs, departments and unique population the facility serves. A commitment to quality assessment and performance improvement by the governing body and/or executive leaders. Process to ensure care and services delivered meet accepted standards of quality."The facility will maintain documentation and demonstrate evidence of its ongoing QAPI program. "Program Feedback, Data Systems, and Monitoring-The facility maintains procedures for feedback, data collection systems, and monitoring, including adverse event monitoring."Program ActivitiesAll identified problems will be addressed and prioritized, whether by frequency of data collection /monitoring or by the establishment of sub-committees. Considerations include, but are not limited to:-High-risk, high-volume, or problem-prone areas.-Incidence, prevalence, and severity of problems in those areas.-Measures affecting resident health, safety, autonomy, choice, and quality of care. Medical errors II. Review of the facility's regulatory record revealed it failed to operate a QA program in a manner to prevent repeat deficiencies and initiate a plan to correct F678 Cardiopulmonary Resuscitation (CPR) During the survey conducted between 2/13/23 and 2/27/23 failure to provide emergency basic life support immediately when needed, including cardiopulmonary resuscitation (CPR) to resident's, as needed, was cited at a J scope and severity (immediate jeopardy). III. Cross-referenced citations Cross-reference F600: The facility failed to provide implement interventions to prevent resident to resident altercations between residents on the secured dementia care unit, was cited at a G scope and severity, harm that was isolated. Cross-reference F684: The facility failed to assess and notify the physician when a resident experienced a change of condition, was cited a D scope and severity, with the possibility of more than minimal harm. IV. Staff interviews The nursing home administrator (NHA) was interviewed on 2/27/23 at 5:30 p.m. The NHA was hired in the last couple of weeks. The NHA said the first QAPI committed meeting he attended was on 1/19/23, just after starting the position. The NHA said the committee members presented program information but had not been addressing identified regulatory failures including the 10/12/23 and 10/16/22 incidents involving two residents passing while in the care of the facility. The NHA recognized the QAPI committee was not engaging in QAPI appropriate activities to address regulatory compliance, high risk concerns with identified improvement opportunities occurring throughout the facility. After recognizing the QAPI committees needed some operational direction, the NHA provided committee members an in-service on QAPI activities; set up an agenda and actions items for suture meetings; then scheduled a subsequent QAPI meeting, which occurred on 2/16/23. The NHA said improving QAPI function was an important and ongoing priority. The NHA acknowledged while the QAPI minutes showed the committee was presenting identified failures throughout the facility; the committee had not identified areas for improvement; prioritize improvement activities; implement corrective or preventative action. The NHA said he set a priority to work on improving the function and operation of the QAPI committee to be more effective.
Plan of correction
The state did not require a plan of correction for this citation.
2/21/2023Focused Infection Control, Other-Fed Survey · ID WEKI111 deficiency
0884Reporting - National Health Safety NetworkS/S F
Findings
Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 02/13/2023 and 02/19/2023, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.
Plan of correction
The state did not require a plan of correction for this citation.
1/23/2023Focused Infection Control, Other-Fed Survey · ID H8KZ111 deficiency
0884Reporting - National Health Safety NetworkS/S F
Findings
Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 01/16/2023 and 01/22/2023, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.
Plan of correction
The state did not require a plan of correction for this citation.
1/9/2023Focused Infection Control, Other-Fed Survey · ID FTW7111 deficiency
0884Reporting - National Health Safety NetworkS/S F
Findings
Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 01/02/2023 and 01/08/2023, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.
Plan of correction
The state did not require a plan of correction for this citation.

Reportable Occurrences

76 records
6/25/2026Brain Injury · ID 2602R932020Reported on time: No
Occurrence summary
SUMMARY OF FINDINGS:On 6/24/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a brain injury of a client. The client had an unwitnessed fall, was transferred to the hospital and ultimately diagnosed with a brain injury. During the course of the investigation, the healthcare entity assessed the client, conducted interviews, and reviewed records. The facility determined the client attempted to get up without calling for assistance and fell. The facility provided the client with a helmet to wear when not in bed and continued all other fall interventions. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was not submitted within the required timeframe.
Publication
Sent to facility 7/30/2026 · released to the public 8/6/2026.
6/2/2026Verbal Abuse · ID 2602R932014Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 6/2/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported verbal abuse of a client. Reportedly, client (B) yelled profanities and threatened to assault client (A) while in the dining room. During the course of the investigation, the healthcare entity separated the clients prior to notifying law enforcement, conducted interviews, and initiated increased safety monitoring. Client (A) did not recall the event nor did they report being fearful of client (B). Client (A) admitted to yelling and threatening client (A) due to believing that client (B) said something about them. The facility rearranged seating in the dining room, initiated private dining options for client (B) for a period of time, and educated staff regarding the changes made to the dining arrangements. The facility client (B) made verbal threats but client (A) was not fearful nor did they recall the threat. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 7/24/2026 · released to the public 7/31/2026.
5/28/2026Sexual Abuse · ID 2602R932015Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 6/4/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported sexual abuse of a client. Reportedly, client (B) reached under client (A)’s shirt and touched their breast without consent. During the course of the investigation, the healthcare entity separated the clients prior to notifying law enforcement, conducted interviews, assessed the client, and reviewed records. Client (A) had no visible injuries. Client (B) denied the allegations and indicated they touched client (A) on the shoulder. The facility determined the two clients were friends and at various times they both wanted to explore a romantic relationship. As the friendship progressed client (B) indicated they expressed a desire to only remain platonic friends and asked staff to assist with explaining this to client (A). Record review showed client (A) had a history of unsubstantiated allegations similar to the ones in this event. The facility offered counseling to client (A), updated the care plan to include support with appropriate romantic relationship boundaries, and client (B) moved to a different dining room. The facility was unable to confirm sexual abuse occurred due to inconclusive evidence, conflicting client interviews and no eyewitnesses. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 7/22/2026 · released to the public 7/29/2026.
5/17/2026Neglect · ID 2602R932013Reported on time: No
Occurrence summary
SUMMARY OF FINDINGS:On 5/19/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported neglect of a client. The client reported staff did not change their catheter causing them pain and discomfort. During the course of the investigation, the healthcare entity suspended staff, conducted interviews, assessed the client, and reviewed records. The client’s catheter was found to be clogged and was changed. The client reported their bed linen was soaked in urine due to catheter leaking, and they asked staff #1 to change the catheter. The client reported staff #1 did not change the catheter and said leakage is normal, changed their linens, and did not return for the rest of the night. Staff #1 indicated the client never requested the catheter be changed nor did they express discomfort when the linen change occurred. Staff #1 reported the client also specifically requested staff not return for the rest of the night so the client could get some sleep. Record review confirmed staff documented the client’s refusal of further care for the evening. The client was initially unable to recall whether they asked staff not to return and later reported they asked staff not to return. The facility implemented a two person care model, updated the care plan to reflect refusal of care, implemented updated orders related to the catheter, and educated staff regarding catheter care. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was not submitted within the required timeframe.
Publication
Sent to facility 7/28/2026 · released to the public 8/4/2026.
4/30/2026Physical Abuse · ID 2602R932011Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 5/5/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. The client was sent to the hospital with left side chest pain and was diagnosed with multiple rib fractures. During the course of the investigation, the healthcare entity notified law enforcement, conducted interviews, and reviewed records. Client (A) did not indicate they were harmed by anyone and did not know how their left side was injured. Record review showed the client had an unwitnessed fall approximately 45 days prior to the event. At the time of the client’s prior fall they were appropriately assessed and monitored with no signs of injury or pain. Hospital records and a third party advocacy agency ruled out abuse concerns related to the injury. The facility determined the client likely fractured their ribs during a prior fall and did not find any evidence of abuse. The facility initiated increased safety monitoring and provided pain management for the client. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 7/13/2026 · released to the public 7/20/2026.
4/29/2026Physical Abuse · ID 2602R932010Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 4/29/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Staff witnessed client (B) hit client (A) on the shoulder. During the course of the investigation, the healthcare entity separated the clients prior to notifying law enforcement, assessed the client, and conducted interviews. Client (A) did not sustain any visible injuries. Due to cognitive impairment neither client recalled the event. Staff reported client (B) thought client (A) was hurting a staff member and hit them in an attempt to intervene. The facility determined physical contact occurred but did not result in injuries and client (A) did not recognize they had been hit. The facility started increased safety monitoring and educated staff regarding client (B)’s desire to act as a protector and interventions to redirect them. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 6/26/2026 · released to the public 7/6/2026.
4/12/2026Brain Injury · ID 2602R932009Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 4/12/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a brain injury of a client. The client had an unwitnessed fall in their room and was later diagnosed with a brain injury. During the course of the investigation, the healthcare entity assessed the client, conducted interviews, and assessed the environment. The client reported they rolled out of bed, however staff did not hear noise coming from the client’s room. The facility determined all fall precautions were appropriately implemented. The facility made environmental changes to the room and offered the client a helmet. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 5/28/2026 · released to the public 6/4/2026.
3/20/2026Brain Injury · ID 2602R932008Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 3/20/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a brain injury of a client. After falling asleep in the common area, the client attempted to transfer independently from their chair to a walker, fell, and was diagnosed with a brain injury. During the course of the investigation, the healthcare entity conducted interviews and reviewed records. The client was at a high risk for falls related to impulsiveness and safety awareness. The facility determined all fall interventions were in place and appropriately implemented. The facility provided a new bell for the client to use within the common area, continued to encourage the client to wear a helmet during awake hours, and educated staff. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 4/22/2026 · released to the public 4/29/2026.
3/10/2026Physical Abuse · ID 2602R932007Reported on time: No
Occurrence summary
SUMMARY OF FINDINGS:On 3/10/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Staff witnessed client (B) hit client (A) on the cheek as they were passing each other in the hallway. During the course of the investigation, the healthcare entity separated the clients prior to notifying law enforcement, assessed the client, and conducted interviews. Client (A) did not sustain any visible injuries and could not recall the event. Client (B) did not recall the event. Client (B) was transferred to the hospital due to change of condition and was diagnosed with a urinary tract infection (UTI). The facility determined client (B) was experiencing a change of condition and did not intend to harm the other client. The facility implemented one-to-one supervision and treatment for the UTI for client (B). The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was not submitted within the required timeframe.
Publication
Sent to facility 6/12/2026 · released to the public 6/19/2026.
3/9/2026Physical Abuse · ID 2602R932006Reported on time: No
Occurrence summary
SUMMARY OF FINDINGS:On 3/11/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Staff witnessed client (B) hit client (A) in the head. During the course of the investigation, the healthcare entity separated the clients prior to notifying law enforcement, assessed the client, started increased safety monitoring, and conducted interviews. Client (A) did not sustain any visible injuries. Due to cognitive impairment neither client recalled the event. Client (B) was transferred to the hospital due to possible change of condition and diagnosed with a urinary tract infection (UTI). The facility determined client (B) was impaired due to the UTI and did not intend to harm client (A). Client (B) received an updated mental health assessment and one-to-one supervision. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was not submitted within the required timeframe.
Publication
Sent to facility 6/16/2026 · released to the public 6/23/2026.
2/27/2026Physical Abuse · ID 2602R932005Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 2/27/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. The client reported they had been slapped in the face by someone. During the course of the investigation, the healthcare entity notified law enforcement, assessed the client, and conducted interviews. The client did not have any visible injuries. The client was unable to provide information about when the event occurred and gave varying accounts regarding where the event occurred. The facility was unable to identify an alleged assailant based on the client’s limited description of gender and racial background. The facility initiated a two person care model and updated the care plan. The facility was unable to confirm physical abuse occurred due to lack of evidence. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 5/28/2026 · released to the public 6/4/2026.
2/19/2026Physical Abuse · ID 2602R932004Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 2/19/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Staff witnessed a physical altercation between two clients, resulting in client (B) punching client (A) in the chest and head and client (A) responding with punching as well. During the course of the investigation, the healthcare entity separated the clients prior to notifying law enforcement, assessed the clients, conducted interviews, and started increased safety monitoring. Witnesses indicated it started when one client became agitated at the volume of the other client’s voice. Staff attempted to intervene and the clients pushed staff out of the way and continued the altercation. The facility implemented 1:1 supervision for both clients, completed lab work to identify any medical issues contributing to aggression, and requested evaluation from medical providers. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 6/8/2026 · released to the public 6/15/2026.
1/6/2026Physical Abuse · ID 2602R932003Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 1/8/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Reportedly, staff #1 was rough when providing care causing the client bruising and pain. During the course of the investigation, the healthcare entity notified law enforcement, suspended staff, assessed the client, and conducted interviews. The client, who has a history of unsubstantiated allegations, was not found with any bruising upon assessment. Staff #1 denied the allegations, reported they tried to assist the client with incontinence support, and the client became upset and threatened to get them in trouble. The client’s roommate witnessed the client yelling and did not witness any concerning behavior from staff #1. The facility implemented a two person care model, removed staff #1 from the client’s care team, and educated staff. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 4/10/2026 · released to the public 4/17/2026.
1/2/2026Physical Abuse · ID 2602R932002Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 1/2/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Reportedly, client (B) hit client (A). During the course of the investigation, the healthcare entity separated the clients, conducted interviews, and assessed the clients. Staff reported they heard yelling and witnessed client (B) standing over client (A) with a clenched fist. Client (A) had a bruise and skin tear to the jaw area requiring first aid treatment. Client (A) reported the other client punched them while they were sleeping. Client (B) could not recall the event. The facility started increased safety monitoring, reviewed medications, and conducted a care conference. The event was substantiated. Client (B) was involved in another physical abuse event, please see case ID 2502R932025 for additional information. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 4/10/2026 · released to the public 4/17/2026.
11/16/2025Physical Abuse · ID 2502R932021Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 7/16/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Staff witnessed a verbal altercation between two clients, culminating in client (A) pushing client (B) causing them to fall to the ground. During the course of the investigation, the healthcare entity separated the clients prior to notifying law enforcement, completed an assessment, and conducted interviews. Client (B) sustained a small scratch requiring no treatment. Due to cognitive impairment client (A) did not recall the event. The facility increased monitoring, reviewed medications, educated staff, and offered a room change. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe
Publication
Sent to facility 10/30/2025 · released to the public 11/6/2025.
10/12/2025Misappropriation of Property · ID 2502R932030Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 10/13/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported misappropriation of client property. The client reported they were missing $700-$800 in cash from their wallet and alleged their family member may have taken it. During the course of the investigation, the healthcare entity contacted law enforcement and conducted interviews. The client was unsure if the family took their wallet and was unwilling to disclose how much money they had initially. The client was offered a personal needs account and room safe which they declined. The client was offered the ability to deny the family member from visiting which they declined. The client has a history of keeping large amounts of cash and the facility has offered many alternative ways to keep the money and educated the family in this regard. The facility had no knowledge of how much money the client kept in their possession and could not determine if it was lost or stolen. Law enforcement conducted a separate investigation. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 1/28/2026 · released to the public 2/4/2026.
9/13/2025Physical Abuse · ID 2502R932027Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 9/15/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. The client alleged staff dropped them when assisting with care causing them pain to their back and legs. During the course of the investigation, the healthcare entity notified law enforcement, suspended staff, conducted interviews, and assessed the client. Staff indicated the client started to fall from a seated position, they lowered the client to the ground, and the client did not complain of back or leg pain. The client later complained of pain, did not have visible injuries, and received medication for the pain. The facility implemented a two person care model for all care. The facility could not determine if the staff’s actions contributed to the fall or if the staff responded after a fall was in motion. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 12/18/2025 · released to the public 12/25/2025.
9/12/2025Physical Abuse · ID 2502R932026Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 9/12/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Client (B) shook hands with client (A) and client (B) squeezed hard causing pain and bruising to client (A). During the course of the investigation, the healthcare entity separated the clients prior to notifying law enforcement, conducted interviews, and assessed the client. Client (B) reported they did not understand why client (A) yelled out when they shook hands. Client (A) sustained bruising, was offered a splint, and received pain medication. The facility educated client (B) regarding their strength and other ways to greet clients. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 12/18/2025 · released to the public 12/25/2025.
8/12/2025Physical Abuse · ID 2502R932025Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 8/12/25, the healthcare entity investigated a reportable event of physical abuse of a client. Reportedly, client (A) wandered into client (B)’s room, pushed client (B) to the ground causing them a skin tear and bruise to the elbow. (occurrence type). During the course of the investigation, the healthcare entity separated the clients prior to notifying law enforcement, conducted interviews, reviewed medical records, and assessed client (B). Client (B) required first aid treatment for their skin tear. Client (A) initially admitted to pushing client (B), and later neither client could recall the event. The facility provided signage to one client’s door to prevent unwanted visitors and educated staff. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. The department review of the occurrence investigation was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe. In addition, this event has been identified for further investigation by the Department. An onsite investigation was conducted by a representative from the State agency. For results of that on-site investigation, please reference https://cdphe.colorado.gov/find-and-compare-facilities, specifically the inspection dated 12/1/25, Event ID 1D95B8-H1.
Publication
Sent to facility 12/10/2025 · released to the public 12/17/2025.
7/31/2025Physical Abuse · ID 2502R932024Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 7/31/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Staff witnessed client (A) pushing an unused wheelchair around and pushed the wheelchair into client (B). During the course of the investigation, the healthcare entity separated the clients prior to notifying law enforcement, conducted assessments and interviews, and started increased monitoring. Client (B) did not sustain any visible injuries; however, a reasonable person would conclude client (B) could have experienced pain in the moment and potentially experienced further harm had staff not intervened. Due to cognitive impairment, client (A) could not provide details regarding why they engaged in the actions they did. The facility removed all wheelchairs that are not in use from the common areas, completed medication reviews, and increased monitoring was continued. The event was substantiated. This is the second report of a client to client altercation involving client (A). Please refer to event ID#2502R932019 for further information. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 10/30/2025 · released to the public 11/6/2025.
7/28/2025Physical Abuse · ID 2502R932022Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 7/28/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Reportedly, staff was rough when providing care, including pushing the client against the wall and slamming them. During the course of the investigation, the healthcare entity notified law enforcement, suspended staff, and conducted interviews. The client sustained no visible injuries and reported pain at the time the care was provided. Staff denied the allegations. The facility continued to provide a two person care model for the client, removed the staff involved from the client’s care team, and educated staff regarding person centered care. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 10/30/2025 · released to the public 11/6/2025.
7/25/2025Physical Abuse · ID 2502R932023Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 7/29/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Client (A) alleged client (B) wandered into their room, grabbed their wrist and gestured like they were going to hit them. During the course of the investigation, the healthcare entity separated the clients, notified law enforcement, conducted interviews, and assessed the client. Client (A) did not have any visible injuries nor report pain. Client (B), who had recently moved from a secure unit, did not recall the event. The facility updated care plans, started behavior monitoring for client (B), and moved client (B) to a secure unit to minimize wandering. The facility was unable to determine if physical contact was made between the clients due to differing accounts of the event. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 12/18/2025 · released to the public 12/25/2025.
5/25/2025Physical Abuse · ID 2502R932019Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 5/25/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported physical abuse of a client. During the course of the investigation, the healthcare entity staff separated both clients from each other and placed them on frequent checks. Reportedly, client (A) grabbed client (B) by the neck and pushed them unprovoked. The record review showed both clients were diagnosed with cognitive impairment. Client (A) was placed on a 1:1 supervision. Client (B) said they would fight client (A) if they hit them again. Client (A) did not recall the event. The record review showed client (B) did not verbalize fear or pain; however, a reasonable person would conclude client (B) could have experienced pain in the moment and potentially experienced further harm had staff not intervened. In addition, client (B) threatened to fight client (A) if they hit them again. The record review showed the healthcare entity did not determine client (A) acted with intent; however, staff that witnessed the event said client (A) was angry in the moment and “went after” client (B). The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 9/24/2025 · released to the public 10/2/2025.
5/22/2025Neglect · ID 2502R932018Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 5/22/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported neglect of a client. During the course of the investigation, the healthcare entity placed staff#1 on administrative leave pending the outcome of the investigation. Client (A) alleged staff #1 did not give them pain medication when requested. Specifically, client (A) said staff #1 entered their room and said “you must not be in pain if you are sleeping.” The client was assessed and no adverse outcome was noted. Staff #1 said they attempted to administer the medication to client (A) between midnight and 4:00 a.m.; however, they could not awaken the client after several attempts. They were able to administer it approximately four hours later. The healthcare entity was unable to confirm that neglect occurred based on record review and staff interviews. Client (A)’s care plan was updated to include a medication review. Staff #1 was provided re-education and coaching and they will no longer provide care for client (A). The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 9/24/2025 · released to the public 10/1/2025.
5/16/2025Physical Abuse · ID 2502R932017Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 5/16/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported physical abuse of a client. During the course of the investigation, the healthcare entity separated both clients from each other's safety. Staff and other client interviews were conducted. Reportedly, client (A) was found with one hand on client (B)’s shoulder/neck area and one hand on top of client (B)’s head. Staff noted client (B) had bright red marks on their neck and left shoulder area. Client (B) said client (A) grabbed them by the head and shoulder without warning. Two clients in the community said they witnessed client (A) with hands on client (B). The record review showed client (B) did not verbalize fear or pain; however, a reasonable person would conclude client (B) could have experienced pain in the moment and potentially experienced further harm had staff not intervened. The record review showed the healthcare entity did not determine client (A) acted with intent although, staff interviews and other client interviews witnessed the event. Client (A) was placed on a 1:1 supervision. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 9/29/2025 · released to the public 10/6/2025.
4/24/2025Physical Abuse · ID 2502R932014Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 4/24/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported physical abuse of a client. During the course of the investigation, the healthcare entity separated client (A) from client (B) for safety. Reportedly, client (A) physically assaulted client (B) without provocation as witnessed by staff members nearby. Client (A) was escorted to their room and subsequently transferred to the hospital for evaluation. Client (B) was assessed and first aid and comfort provided. Client (A) had a history of several past occurrence events related to physical abuse. Client (A) was not returned to the facility. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 9/9/2025 · released to the public 9/16/2025.
4/8/2025Missing Person · ID 2502R932010Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 4/9/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported neglect of a client. During the course of the investigation, the healthcare entity staff conducted a ground search and attempted to contact the client by phone. The record review showed the client signed out on pass and did not return at the designated time. The client was not considered at risk and was missing for more than 8 hours. The client returned on their own and was assessed for any injuries. The client was at their baseline health and cognitively intact with no signs of distress. The healthcare entity identified policy was not followed and the staff did not identify the client as missing timely. The client’s care plan was updated. Staff were provided education. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 8/28/2025 · released to the public 9/4/2025.
3/12/2025Misappropriation of Property · ID 2502R932009Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 3/12/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported misappropriation of client property. During the course of the investigation, the healthcare entity, ensured the client’s safety and notified police and APS (Adult Protective Services). The client’s family member alleged the client’s bank account was missing $70,000. The family member suspected that possibly the client’s friends may have financially exploited them. The record review showed the client was cognitively intact and was their own responsible party. The client declined to provide any information and stated they had willingly provided their visitors with money. The healthcare entity was unable to confirm misappropriation and found that although the client was at risk, the matter was out of their control. Staff were provided education. The client was offered assistance to open a personal funds account within the facility. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 7/29/2025 · released to the public 8/5/2025.
2/27/2025Physical Abuse · ID 2502R932008Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 2/27/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported physical abuse of a client. During the course of the investigation, the healthcare entity, separated client (A) from client (B) and other potential clients for safety. Reportedly, client (A) was experiencing increased agitation and mental dysregulation and began striking out at staff and also struck client (B) present in the same vicinity in the face. Client (B) was assessed and no injuries were noted. Client (A) was sent to the hospital for a mental assessment related to their aggression. S/he was returned and placed on an indefinite 1:1 supervision. The healthcare entity determined client (A) acted intently by swinging their arms; however, they were unable to determine with certainty that physical abuse occurred due to client (B) denying pain or fear. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 7/10/2025 · released to the public 7/18/2025.
2/22/2025Neglect · ID 2502R932007Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 2/24/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported neglect of a client. During the course of the investigation, the healthcare entity, placed staff #1 on administrative leave pending the outcome of the investigation. Client (A) was assessed with no concerns identified and they were placed on 15 minute checks. Client (A)’s family member reported the client was not assisted to the commode after putting the call light on and they had an incontinent episode. Client (A) was interviewed and said staff #2 came to answer the light and told them staff #1 was busy at the time but would come to help them soon. S/he said by the time staff #1 came back, they had soiled themselves and they were angry. Staff #1 was interviewed and said they arrived to help the client but the client did not want them in their room so they left. The record review showed the client required a two person transfer/lift and preferred female staff. Staff and other client interviews were conducted and no concerns were found. The healthcare entity was unable to confirm neglect had occurred. The client was assisted when a second female staff member was available. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 6/24/2025 · released to the public 7/1/2025.
1/28/2025Physical Abuse · ID 2502R932004Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 1/28/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported physical abuse of a client. During the course of the investigation, the healthcare entity, placed staff #1 on administrative leave pending the outcome of the investigation. Client (A) reported staff #1 slapped them in the face trying to wake them up. The client stated they did not like this. Client (A) was assessed and no injuries were noted. The client was then placed on frequent safety checks. Staff #1 was interviewed and denied any wrongdoing. They said they went to check on the client and they were sliding out of their wheelchair. They tapped them on the shoulder and attempted to assist them back to bed but the client declined their help. Staff and other client interviews were conducted and no concerns regarding mistreatment were voiced. The healthcare entity was unable to confirm that physical abuse occurred based on inconclusive evidence. Client (A)’s care plan was updated to include two person assist for all cares. Staff were provided education. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 6/24/2025 · released to the public 7/1/2025.
1/3/2025Physical Abuse · ID 2502R932003Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 1/3/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported physical abuse of a client. During the course of the investigation, the healthcare entity placed staff #1 on administrative leave pending the outcome of the investigation. Client (A) reported while they were getting out of bed staff #1 grabbed their arm and threw them to the floor. Client (A) was assessed and no injuries were noted. The client was then placed on frequent checks for their safety. Staff #1 was interviewed and denied any wrongdoing. They said they did assist the client to get into their wheelchair and then wheeled him to the dining room. They said the client did become upset and did not want to go to the dining room. Staff and other client interviews were conducted and no concerns regarding mistreatment were voiced. Client (A)’s care plan was updated to reflect their preferences. Staff were provided education regarding the client’s care plan. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 6/16/2025 · released to the public 6/24/2025.
12/6/2024Physical Abuse · ID 2402R932047Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 12/6/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported physical abuse of a client. During the course of the investigation, the healthcare entity, staff separated client (A) and client (B) from each other. Client (A) hit client (B) in the mouth causing injury. Client (B) was provided first aid. Both clients were placed on frequent checks. Client (A)’s medications were reviewed and adjusted by the physician. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 5/29/2025 · released to the public 6/5/2025.
11/19/2024Neglect · ID 2402R932044Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 11/19/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported neglect of a client. During the course of the investigation, the healthcare entity, placed staff #1 on leave pending the outcome of the investigation and ensured the client’s safety. Client (A) reported that staff #1 refused to assist them to the bathroom and they were rude and hateful. Client (A) was assessed and no injuries were noted. This placed the client at risk for potential harm. Staff #1 was interviewed and said the client was a two person transfer and that they needed to get a second staff member to assist. Client (A) requested that staff #1 no longer work with them and staff #1 was removed and provided education regarding customer service. The healthcare entity was unable to confirm that neglect occurred based on inconclusive evidence. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 5/13/2025 · released to the public 5/20/2025.
11/17/2024Physical Abuse · ID 2402R932043Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 11/17/24, the healthcare entity investigated a reportable event of physical abuse of a client. This occurrence has been identified for further investigation by the Department. An onsite investigation was conducted by a representative from the State agency. For results of that on-site investigation, please reference https://cdphe.colorado.gov/find-and-compare-facilities, specifically the inspection dated 11/21/24, Event ID number 4LXS11. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. The department investigation of this occurrence was also conducted offsite. The healthcare entity occurrence report was/was not submitted within the required timeframe.
Publication
Sent to facility 5/13/2025 · released to the public 5/22/2025.
9/16/2024Brain Injury · ID 2402R932033Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 9/17/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a brain injury of a client. During the course of the investigation, the healthcare entity staff assessed the client following a fall and provided first aid. The client was sent to the hospital for evaluation. A CT scan of the brain was completed and the client was diagnosed with a brain bleed. The healthcare entity identified the client had been diagnosed with a brain bleed several months ago prior to admission and could not definitively conclude s/he had sustained a new brain bleed. The client’s care plan was updated with additional fall prevention measures. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 3/25/2025 · released to the public 4/2/2025.
9/16/2024Sexual Abuse · ID 2402R932032Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 9/16/24, the healthcare entity investigated a reportable event of sexual abuse of a client. This occurrence has been identified for further investigation by the Department. An onsite investigation was conducted by a representative from the State agency. For results of that on-site investigation, please reference https://cdphe..colorado..gov/find-and-compare-facilities,specifically the inspection dated 11/21/24, Event ID 4LXS11. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. The department investigation of this occurrence was also conducted offsite. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 4/3/2025 · released to the public 4/11/2025.
9/16/2024Sexual Abuse · ID 2402R932034Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 9/17/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported sexual abuse of a client. During the course of the investigation, the healthcare entity, separated client (A) from client (B) and monitored them closely. Client (A) reported client (B) had touched their breasts. Client (A) was assessed and no injuries were noted. Client (B) denied any wrongdoing. Staff and resident interviews and record review were conducted and the healthcare entity was unable to conclude the event occurred. Both clients' care plans were updated. Staff will continue to keep clients separated for safety. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 4/4/2025 · released to the public 4/11/2025.
9/2/2024Neglect · ID 2402R932030Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 9/3/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported neglect of a client. During the course of the investigation, the healthcare entity interviewed client (A) and they reported that staff #1 refused to help them to the bathroom and told them to wait for another hour. This placed the client at potential risk for harm. The client was assessed and no concerns were noted. Staff #1 was placed on administrative leave pending the outcome of the investigation. Staff #1 said they told client (A) that they were helping another client at the time and that someone would be in to help them soon. Staff interviews, record review and call light audits were completed and there was no evidence client (A) had to wait longer than five minutes for assistance. Staff was provided education. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 4/1/2025 · released to the public 4/8/2025.
7/19/2024Missing Person · ID 2402R932025Reported on time: No
Occurrence summary
SUMMARY OF FINDINGS:On 7/19/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a missing person event. During the course of the investigation, the healthcare entity notified police, family, physician and Adult Protective Services. The record review showed the client was not at risk and had been gone for 27 minutes based on video footage. The record review showed the client was assessed as being independent in the community prior to the elopement, and returning each time on their own. The record review showed policy and procedure was not followed and the client was not prompted to sign out at the front desk. The client was assessed upon their return and no injuries or concerns noted. The client’s care plan was revised and their elopement risk was reassessed. Frequent safety checks were initiated. Policy and procedures were reviewed with all staff. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was not submitted within the required timeframe.
Publication
Sent to facility 2/6/2025 · released to the public 2/14/2025.
5/29/2024Sexual Abuse · ID 2402R932017Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 5/29/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported sexual abuse involving client (A) by client (B). During the course of the investigation, the healthcare entity separated both clients involved and placed them on frequent checks. All appropriate agencies were notified. Client (A) was sent off-site for a medical exam. Staff and client interviews and record review was conducted. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe. In addition to this off-site occurrence review, an onsite investigation was conducted by a representative from the State agency. For results of that on-site investigation, please reference https://cdphe.colorado.gov/find-and-compare-facilities, specifically the inspection dated 12/2/24.
Publication
Sent to facility 3/27/2025 · released to the public 4/3/2025.
5/16/2024Verbal Abuse · ID 2402R932015Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 5/16/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a verbal abuse event. During the course of the investigation, the healthcare entity reported a family member said they heard client (A) verbally threaten to harm client (B) in a loud voice if he did not do what client (A) was telling him to do. The family member reported client (B) appeared scared and was whimpering, except the family member was not sure if it was related to the threat or client (B)'s medical condition. Client (A) was moved to a new room and staff started frequent safety checks. Client (B) was not able to participate in a follow-up interview due to his medical condition. The facility identified client (A) said he had not been sleeping well due to client (B) making noise in their shared room. However, he did not recall making a threat as the family member alleged hearing. The facility reported client (A) did not make any physical actions to enter client (B)’s side of the room. As the allegation could not be corroborated by staff, the facility concluded the event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 2/26/2025 · released to the public 3/7/2025.
3/31/2024Physical Abuse · ID 2402R932012Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 3/31/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported an alleged physical abuse event between two clients. During the course of the investigation, the healthcare entity reported client (A) pushed client (B) causing him to fall with a skin tear. He complained of back pain, which could be related to his chronic co-morbidities. Staff separated the clients, conducted an assessment, provided first aid treatment, and started safety checks. A room move occurred for client (B). The incident started over an argument about the television volume and room lights. Staff continued to provide support and monitoring per their revised individual care plans. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 2/12/2025 · released to the public 2/19/2025.
3/23/2024Physical Abuse · ID 2402R932010Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 3/23/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported an alleged physical abuse event involving client (A). During the course of the investigation, the healthcare entity reported client (A)’s family member said the client alleged a staff member handled him in a rough manner causing pain. No staff member matched the description. No visible injuries were observed. Safety checks were started and staff reassessed client (A)’s pain needs. A trauma care plan was initiated. No other clients reported concerns of rough handling or staff abuse. The facility concluded client (A)’s allegation could not be corroborated. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 2/11/2025 · released to the public 2/19/2025.
2/14/2024Misappropriation of Property · ID 2402R932006Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, families/guardians and ombudsman. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 2/5/2025 · released to the public 2/12/2025.
1/23/2024Neglect · ID 2402R932004Reported on time: Yes
Occurrence summary
SUMMARY FINDINGS:On 1/23/2024 a resident was allegedly neglected due to not being transferred by staff members via Hoyer lift in accordance with their care plan. Staff reported using a sit-to-stand method to transfer the resident. The resident did not sustain any falls or injury as a result of the sit-to-stand transfers and remains at baseline. The resident reported the sit-to-stand transfers are "easier" and s/he prefers them. The provider (physician) was contacted to clarify weight bearing status. On 1/29/24 the facility received an order from the physician for physical therapy to evaluate and treat the resident for sit-to-stand transfers. Interventions put into place to help prevent a recurrence included immediate education to staff members on the resident’s transfer status and care plan. Education was also completed with staff ensuring appropriate transfer techniques were provided. A facility-wide resident audit was performed to ensure no other residents were at risk. DEPARTMENT FINDINGS:In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site review of this reportable event submitted by the facility. This public summary is based on investigative findings provided by the licensed entity to the Occurrence section of the Department. The provider reports the information submitted to the Department is accurate and complete. Prior to the next onsite investigation of the facility, this occurrence event will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the Department.
Publication
Sent to facility 11/20/2024 · released to the public 11/27/2024.
1/18/2024Sexual Abuse · ID 2402R932003Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 1/18/24, resident (A) alleged they were molested by two individuals last night and kept him up by touching his genitals inappropriately, kissing his cheeks and laying in bed with him. Resident (A) gave a possible description of two females and also reported that person had repeatedly hit him against the wall. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, family, the ombudsman, Adult Protective Services and the physician. Staff member (1) matching most of the description provided by resident (A) was placed on leave. Resident (A) was sent out to the emergency room for an evaluation of abuse with no reported findings from the hospital. Staff member (1) stated care was provided to resident (A) with staff member (2), a male, and the resident became combative, yelled, pinched and kicked staff. Staff member (2) corroborated there was no abuse witnessed. No other residents reported being abused or witnessing abuse. The facility investigation concluded after a thorough exam in the hospital for physical and sexual assault, and conversations with the responsible party of resident (A), the allegation as described by the resident was substantiated. To help prevent a recurrence, resident (A) would continue to receive staff assistance in pairs. Resident (A)’s medications were reviewed to help with hallucinations and his care plan was updated. Staff recevied education on reporting abuse. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 11/25/2024 · released to the public 12/3/2024.
1/14/2024Physical Abuse · ID 2402R932002Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 1/14/24, resident (A) reported that during personal care staff#1 and staff #2 were careless and caused him pain and injury to his Foley catheter. Resident (A) said that during the changing of his adult incontinence brief, the Foley was pulled and he felt that staff #3 did not do a thorough follow-up to check on him. AGENCY/FACILITY ACTION: The facility conducted an internal investigation and notified the police, physician, family/guardian, ombudsman and adult protective services. Staff #1 and staff #2 were placed on administrative leave pending the outcome of the investigation. Staff #3 immediately assessed resident (A) and no injuries or obstructions were observed to the area of the Foley catheter. Staff #1 and #2 said that while toileting resident (A) the Velcro tab on the brief caught on the leg strap and they had apologized for the tugging of the Foley catheter. The record review showed resident (A) was not offered or administered pain medication on the date of the incident. The facility did not substantiate the allegation of physical abuse based on inconclusive evidence and noted that the resident’s report of pain may likely have been caused from a prior incident of his Foley catheter coming out. Staff involved with resident (A) care on the date of the incident were educated regarding pain and Foley catheter care. Additionally, all staff were provided with an in-service regarding removal of adult incontinent briefs with any resident that had a Foley catheter. Staff were instructed to notify a charge nurse if any concerns arose during catheter care to help prevent a recurrence. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence section of the Department. The provider reports the information submitted to the Department is accurate and complete. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the Department.
Publication
Sent to facility 11/25/2024 · released to the public 12/2/2024.
1/12/2024Verbal Abuse · ID 2402R932001Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE:On 1/12/24, a resident reported a staff member had been abusive and slammed a door in their face. The resident also stated about three months ago a staff member had told them that they "could kill them" and s/he was fearful. The resident had varied reports of being harmed. At one point there was no injury and then s/he had bruises on their arms as a result. FACILITY / AGENCY ACTION:The facility conducted an internal investigation and notified the police, physician, families, ombudsman and adult protective services (APS). The resident was brought around the unit to observe all staff working. S/he did not identify any staff working on their neighborhood as making statements or harming them. The resident was assessed with no injuries or bruising found. The resident was interviewed three times and had varying statements of what happened as well as the description of the alleged staff member. The description changed from a man or woman with red hair to a tall black woman. When asked if they identified the staff member who had treated them roughly that morning, they stated, “I didn’t see her.” The resident stated the staff member assigned to work with them that morning was “okay” and not the person they were looking for. Other residents interviewed did not report feeling fearful of staff and denied that any staff had yelled, been rude, or made threatening statements. Staff interviewed did not witness any incidents of verbal or physical abuse. One staff member interviewed noted the resident was having increased confusion. Documentation review showed on 1/10/24 the resident was enrolled in hospice care due to advanced Parkinson’s disease with fluctuating cognition. The facility concluded the resident had a recent cognitive decline and increased confusion. They were enrolled in hospice two days prior to the allegation. The resident's statements about the allegation were varied and inconsistent. Staff and residents interviewed did not witness the event and residents interviewed did not report experiencing abuse. The physician ordered labs due to increased confusion and the resident was placed on monitoring for increased confusion. Staff are to secure the resident's oxygen tubing to their face using paper tape. It was noted the resident’s oxygen tubing had been sliding off the resident’s ears/glasses, possibly causing increased confusion. The facility will coordinate and collaborate with the hospice provider when a change of condition (COC) is observed. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the facility. This public summary is based on information provided by the facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the facility, this occurrence will be reviewed. The facility's response to this occurrence violated licensing standards by failing to report the occurrence within the required timeframes.
Publication
Sent to facility 11/20/2024 · released to the public 11/27/2024.
11/10/2023Missing Person · ID 2302R932039Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE:On 11/10/2023, a resident in their 60s left the facility unattended to go to an appointment at the local hospital. Staff members were not aware resident (A) left the premises, as the resident did not sign out of the facility. The resident was not considered to be at risk but also did not have independent community access. The facility was notified by the hospital that the resident was there. The resident was missing for two hours and 50 minutes. FACILITY / AGENCY ACTION:The facility conducted an internal investigation and notified the police, family ombudsman, and adult protective services (APS). Two staff members picked up the resident from the hospital and returned them to the facility. The resident refused a skin assessment however, labs were ordered and obtained for which the resident tested positive for urinary tract infection (UTI). The resident had a history of cognition fluctuations when they have a UTI. The resident stated they reported to multiple staff that they believed they had a doctor's appointment and left independently to attend the appointment. Documentation review showed the resident had 11 medical appointments scheduled for the month of November but did not have a doctor's appointment on 11/10/23. The facility concluded the allegation of Missing Person was substantiated. Staff concluded he most likely experienced increased confusion related to the UTI. Due to having a significant number of upcoming medical appointments, it caused the resident to believe he had an appointment he needed to go to that day. The facility obtained consent from the family and a wanderguard alarm bracelet was put on the resident. A new elopement risk assessment was completed and placed in elopement binders. DEPARTMENT FINDINGS:In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site review of this reportable event submitted by the agency/facility. This public summary is based on investigative findings provided by the licensed entity to the Occurrence section of the Department. The provider reports the information submitted to the Department is accurate and complete. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the Department. Prior to the next onsite investigation of the agency/facility, this occurrence event will be reviewed by the State Agency.
Publication
Sent to facility 11/1/2024 · released to the public 11/8/2024.
10/31/2023Diverted Drugs · ID 2302R932038Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 10/30/23, administration identified nurses have been requesting earlier refills for Ozempic medication for two residents. An investigation was initiated for potential drug diversion. Upon investigation, Ozempic pens (used for diabetic treatment) could not be located. The medications had been stored inside the medication room refrigerator. Without medication, the residents were potentially at-risk for blood sugar spikes that could potentially lead to other health problems. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, families/guardians and ombudsman. There were no reported adverse outcomes to the residents. Records indicated they received their medications as prescribed. Management reviewed nursing practices surrounding the use of the Ozempic pen for possible waste; specifically when priming the pen and removing air or bubbles. No staff had knowledge of any diversion or suspected diversion. From the findings, the facility was unable to prove a diversion occurred or what happened to the missing pens. Management concluded a reasonable explanation for the early refills could be from the “waste” process. Management made a decision to place this type of medication with other controlled medications. Education was provided to nursing staff regarding the handling of this medication and the priming process to help reduce any wasting. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence section of the Department. The provider reports the information submitted to the Department is accurate and complete. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the Department.
Publication
Sent to facility 7/8/2024 · released to the public 7/8/2024.
10/26/2023Physical Abuse · ID 2302R932037Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 10/26/23, a resident, in his 70s, alleged staff member (#1) was intentionally rough while providing care resulting in bruises to his arms. He reported staff #1 grabbed both of his arms. Per the plan of care, staff used a mechanical lift for transfers. The resident requested this staff member no longer work with him. AGENCY/FACILITY ACTION: The facility conducted an internal investigation and notified the police, physician, family, adult protective services, and ombudsman. Management placed staff #1 on administrative leave pending the outcome of the investigation. A licensed practical nurse (LPN) assessed the resident on 10/25/23 and 10/26/23. The assessments documented bruises over much of the residents body including bilateral arms. However, no new or fresh bruising was noted when comparing 10/26/23 data from the previous skin check completed on 10/25/23. The resident stated to the LPN that he bruises easily. Later during a police interview, the facility reported the resident recanted the allegation of intentional bruising or harm by the staff member #1. No other residents interviewed reported having concerns of rough handling. Staff #1 denied the allegation of grabbing the resident’s arms. Staff #2 stated the resident was observed moving his/her arms over and under the straps of the mechanical lift but did not observe staff member #1 touch or hold the resident's arms. Two other staff reported the resident tends to bump his arms on the straps of the mechanical lift, which could explain a source of his arm bruising. No staff reported witnessing any aggression or rough handling of the resident by staff #1. The facility investigation concluded the resident’s allegation of physical abuse or rough handling could not be substantiated. It was determined the bruising most likely occurred from the residents' own actions of bumping the lift device. Due to signs of a mental decline and mood changes, the resident's physician adjusted the resident's medications for improved symptom management. Staff updated the resident's care plan to reflect the potential for altered skin issues and continued providing verbal safety cues when assisting him with transfers. Following the investigation, staff #1 returned to work to a different assignment. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site review of this reportable event submitted by the agency/facility. This public summary is based on investigative findings provided by the licensed entity to the Occurrence section of the Department. The provider reports the information submitted to the Department is accurate and complete. Prior to the next onsite investigation of the agency/facility, this occurrence event will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the Department.
Publication
Sent to facility 9/30/2024 · released to the public 9/30/2024.
9/23/2023Physical Abuse · ID 2302R932034Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 9/23/23, staff observed a new bruise of unknown origin on the back of a resident’s hand. The bruised area measured at 45 mm x 35 mm. The resident, in his 90s, had a severe cognitive impairment and was unable to state what might have happened. When notifying a family member about the bruise, they made an allegation of physical abuse. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, family/guardians, ombudsman, physician, and Adult Protective Services. Staff noted he was not exhibiting signs of distress or fear. With further interviews, the family member denied witnessing any abuse. No staff or other residents were identified as potentially causing the bruise at time of this report. The facility reported the resident had a history of striking out at staff or the wall when they provided care. Documentation showed there were no recent reports of him striking out within the past few days. One staff member noted the presence of an over the bed table in front of the resident. As he was being interviewed, the staff member witnessed the resident hit the top of his hand on the edge of the table, which was the location of the current bruise. The staff member repositioned the table. No other residents interviewed reported having any concerns of abuse or mistreatment. From the findings, the facility concluded the bruise was self-inflicted and most likely caused by hitting the edge of his bedside table. There were no findings of abuse. Padding was placed on the wall and new arm protective sleeves were provided. In addition, staff was asked to ensure his bedside table was accessible but not placed directly in front of him. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 1/3/2024 · released to the public 1/3/2024.
9/23/2023Neglect · ID 2302R932036Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 9/25/23, there was an allegation of staff neglect in regards to wound care management for a resident. Allegedly, dressing changes were not completed per physician orders. A family member reported smelling an odor coming from the resident’s wounds and notified a unit manager. AGENCY/FACILITY ACTION: The facility conducted an internal investigation and notified the police, adult protective services and physician. A nurse checked the dressing and noted an old dressing in place. The nurse immediately removed the dressing to complete an assessment and new dressing change. With the assessment, the facility reported there was no adverse effect to the status of the wound. Staff notified the wound doctor to request a follow up assessment. Per the resident’s assessments, he was at risk for developing a pressure sore or impaired skin integrity along with having current wounds. The identified nurse (nurse #1) that did not follow physician orders for wound care treatments was placed on administrative leave. All residents in the facility that were identified with wounds or with dressings were checked. No issues were noted with any other residents. Nurse #1 reported the previous shift’s nurse said the wound assessment and dressing change had been completed on the resident, but the failed to verify the information in the treatment record. From the findings, the facility concluded the resident’s dressing was not completed as ordered. Education was provided to nurse #1 and others on ensuring staff read physician orders, verifying the treatment orders have been completed and that accurate documentation was completed during their shifts. Nurse #1 returned to work after receiving the education. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence section of the Department. The provider reports the information submitted to the Department is accurate and complete. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the Department.
Publication
Sent to facility 7/8/2024 · released to the public 7/8/2024.
9/15/2023Sexual Abuse · ID 2302R932032Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 9/15/23, a resident made an allegation of being raped by a staff member (staff 1). He reported the events have occurred over several years with the most recent incident occurring a few days earlier. He said he could not defend himself and felt the staff member was taking advantage of him and manipulating him. Staff reported the resident was tearful and shaking when expressing his allegation. AGENCY/FACILITY ACTION: The facility conducted an internal investigation and notified the police, ombudsman, Adult Protective Services, family/guardian, and physician. Management requested the resident be placed on 1-1 monitoring while notifications were being made and then he was sent to the hospital for a forensic evaluation. Management suspended the staff member pending statements and investigation. The resident returned without reported findings of sexual trauma. Staff 1 denied the allegations of sexual assault but did report they provided personal care after incontinence episodes. No other residents receiving care from staff 1 reported having no concerns of being inappropriately touched or sexual assault. No other staff reported being aware of the staff member sexually assaulting this resident. From the facility’s investigation, the management reported there were no findings to support the resident’s allegations of sexual assault. The facility reported the resident had several mental health diagnoses including a delusional disorder with hallucinations. Review of records showed the resident’s medications had been changed recently, which could be triggering an acute mental health change. Staff requested a mental health re-evaluation. The resident’s room was moved and management implemented two-person care. The staff member returned to work and was reassigned not to work with the resident. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence section of the Department. The provider reports the information submitted to the Department is accurate and complete. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the Department.
Publication
Sent to facility 5/29/2024 · released to the public 5/29/2024.
9/14/2023Neglect · ID 2302R932031Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 9/14/23, a family member visited a resident and discovered them lying in a urine soaked bed and noted a strong urine odor. The family member made an allegation of neglect and staff abuse because of these findings. The resident was in his 70s and dependent on staff to help meet his care needs. AGENCY/FACILITY ACTION: The facility conducted an internal investigation and notified the police, family/guardian, ombudsman, physician, and Adult Protective Services. Upon discovery, staff assisted the resident to shower and changed the bed linens. A nurse assessed the resident and reported no signs of skin irritation or breakdown. The resident reported having no report of pain. Staff working with the resident was placed on administrative leave pending investigation. Other staff conducted rounds on the residents residing in the same hall and no issues were identified. Staff working with the resident reported he experienced multiple incontinence episodes, and there were reported instances of refusal and agitation towards staff. Care was provided as the resident allowed, but at one point, he declined staff assistance. The night shift staff member said the resident refused to have bedding changed and acknowledged forgetting to notify oncoming staff about the situation. No other residents interviewed reported having any concerns with their care needs not being addressed. From the facility’s investigation, the facility concluded staff offered care services, but the resident declined. Education was provided on the expectations for staff to ensure they complete all tasks before leaving their shifts and the importance of communicating any resident issues to oncoming staff. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is reported to be accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the State Agency.
Publication
Sent to facility 4/23/2024 · released to the public 4/23/2024.
8/27/2023Physical Abuse · ID 2302R932030Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 8/27/23, Resident (C) left the dining room with the intention of going back to his room. However, resident (C) entered the wrong room thinking it was his room. It was alleged resident (C) physically attacked the two occupants of the room, which resulted in injury to residents (A) and (C). AGENCY/FACILITY ACTION: The facility conducted an internal investigation and notified the police, physician, families, ombudsman and adult protective services (APS). The three residents were separated and resident (C) was escorted back to their room and placed on one to one monitoring. Skin assessments were completed for all three residents. Resident (A) had a 1.2 cm x 1.1 cm injury to their right upper wrist, in between right thumb and index fingers measured 1.3 cm x 1.0 cm and a 2.0 cm x 1.7 cm injury to the left forearm. No treatment was needed. Resident (C) had bruised areas to both forearms and a skin tear to the right upper armpit. First aid was administered for the skin tear. Residents (A) and (B) stated resident (C) entered their room, told the residents they were in his/her room and struck them. Resident (C) had impaired cognitive function and impaired thought processes related to his dementia diagnosis and had no recollection of the event. Documentation review showed resident (C) had a care plan in place for PTSD symptoms of angry outbursts and striking out. The facility concluded the event occurred as stated by resident (A) and (B). Resident (C) got confused, entered the wrong room, got upset and struck out at residents (A) and (B). Modifications were made to the environment to help direct resident (C) to the correct unit and room. A medical assessment occurred as well to help determine if there was an underlying medical issue causing a change in his mentation. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the facility. This public summary was based on information provided by the facility to the Occurrence Section of the Department and reported to be accurate and complete at this time. Prior to the next onsite investigation of the facility, this occurrence will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility complied with licensing standards for reporting and conducting an internal investigation of this occurrence event.
Publication
Sent to facility 7/19/2024 · released to the public 7/19/2024.
8/18/2023Brain Injury · ID 2302R932029Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 8/18/23, resident (A), in his 70s, had an unwitnessed fall in his room and was found lying on the floor on his right side next to his bed. Resident (A) had a laceration above his right eyebrow with moderate bleeding and he complained of pain to his right upper extremity. Staff reported he was exhibiting signs of lethargy. Resident (A) had a cognitive impairment and was unable to state what caused his fall. First aid was rendered to resident (A) until he was transferred to the hospital by the paramedics. Diagnostic test results showed a brain bleed and he was admitted for treatment and monitoring. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the family and physician. Per the facility's review, fall policies were followed by staff. Resident (A) returned to the facility on 8/22/23 at his baseline, still with confusion and a diagnosis of an infection as well. Staff reassessed his fall safety needs, mobility status and unit placement. Resident (A)’s care plan was revised and updated to address the new fall interventions. The facility investigation concluded resident (A) had an unwitnessed fall in his room resulting in injury. With the findings of an infection in the hospital, this could have contributed to increased confusion. It appeared he got up by self and fell. To help prevent a recurrence, resident (A) was referred to therapy for an evaluation. His medications were reviewed to determine if a dose reduction might be needed. Alternative gear was recommended for him to wear to help provide additional protection if he suffered any further falls. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence section of the Department. The provider reports the information submitted to the Department is accurate and complete. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the Department.
Publication
Sent to facility 7/29/2024 · released to the public 7/29/2024.
8/8/2023Sexual Abuse · ID 2302R932028Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 8/8/23, Resident A alleged he was sexually assaulted by seven to ten men while he resided in the secured memory unit. The allegation was reported after the resident received peri care from a bowel incontinence episode performed by two female staff members. A review of scheduled staff working over the last 7 days completed to see if anyone or shift fit the description. Resident A was placed on a one staff to one resident program for monitoring and safety. AGENCY/FACILITY ACTION: The facility conducted an internal investigation and notified the local police, physician, ombudsman, adult protective services and family/guardian. The facility transported Resident A to the emergency room for an evaluation, which showed no signs of sexual trauma. During a follow up interview, resident A denied anything happened. Staff interviews determined Resident A had been upset when receiving peri care and was unable to process his emotions because of his cognitive impairment. The facility could not prove the allegation of abuse had occurred. Resident A was placed on a behavior monitoring for changes in mood and behaviors to help prevent a recurrence. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence section of the Department. The provider reports the information submitted to the Department is accurate and complete. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed by the State Agency. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the Department.
Publication
Sent to facility 6/26/2024 · released to the public 6/26/2024.
7/22/2023Physical Abuse · ID 2302R932027Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 7/22/23 at approximately 10:10 p.m., staff heard sounds and started a search to identify the source. A staff member discovered resident (A) in resident (B)'s room on the floor. Resident (A) was on top of resident (B) and they were fighting each other. The staff member called for additional assistance. As the residents were separated, resident (A) made a verbal threat towards resident (B), “I’m going to kill him.” Staff reported resident (A) continued to be agitated and made a comment that everyone was in his house. Both residents suffered injuries. The incident occurred in the memory care unit and neither resident was able to describe what occurred. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, families/guardians, ombudsman, Adult Protective Services and physician. Staff kept the residents separated. A nurse assessed both residents' visible injuries. Resident (B) suffered facial skin tears, two bite marks and a minor cut behind the left ear. There were no reported signs of distress following the incident. He could not recall how he suffered the injuries and denied being fearful. Resident (A) suffered a skin tear on his finger along with swelling, and he complained of pain to touch. A small cut was observed on his lower lip and bites marks were observed on one arm. First aid treatment was provided to both residents. For resident (A), the physician ordered x-rays and lab work. The facility did not provide the results of the x-ray findings. Staff reported resident (A) had been getting ready for bed in his room. Staff was not sure what triggered resident (A) to leave his room that night or how he became confused about his room location. Staff said resident (A) was usually cognizant of his room location. Management concluded resident (A) got confused and wandered into resident (B)’s room thinking it was his room. With resident (B)’s history of being territorial, he most likely got angry, which led to a verbal and physical alteration. To help prevent a recurrence, modifications were made to the environment to help resident (A) identify his room and to deter others from entering resident (B)’s room. Staff conducted 15-minute safety checks. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary was based on information provided by the agency/facility to the Occurrence Section of the Department and reported to be accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, a representative from the State agency would review the facility/agency’s occurrence reporting history. The occurrence report was submitted within the required timeframe. The facility/agency complied with licensing standards for conducting an internal investigation of this occurrence event and submitting a report of the findings to the State Agency.
Publication
Sent to facility 4/29/2024 · released to the public 5/6/2024.
7/3/2023Physical Abuse · ID 2302R932023Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 07/04/23 a male resident, in his 90s, reported a staff member on the evening shift had been rough when caring for him and had thrown his legs onto the bed. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, family/guardian, ombudsman and Adult Protective Services. The resident had a diagnosis of chronic pain due to degeneration of the lumbosacral vertebrae. The alleged staff member was placed on administrative leave during the investigation. The resident was assessed and had no injuries. He complained of pain with urination and lab work was ordered. The resident said the staff member always threw his legs onto the bed if he was not fast enough and he did not want to work with that person anymore. The staff member was interviewed and said the resident had taken himself to bed before s/he arrived in his room. The staff member said another staff member was present in the room. Both staff denied any rough treatment and said the resident had not made any complaint about his care. The facility could not substantiate the allegation. The staff member would no longer be assigned to this resident's care. The resident's lab work confirmed a urinary tract infection and antibiotic treatment was initiated. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 11/10/2023 · released to the public 11/13/2023.
6/29/2023Physical Abuse · ID 2302R932022Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 06/29/23 male resident (A), in his 70s, made stabbing motions with a butter knife at male resident (B). Resident (B) was also in his 70s. The residents were both cognitively impaired. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, families/guardians and ombudsman. The residents were in the dining room. Resident (A) made stabbing motions at resident (B) as he passed him. Resident (B) was laughing during the incident. It was unclear if resident (A) made actual contact with resident (B). The residents were separated. Resident (B) was assessed and had no injury. Resident (A) denied the incident had occurred but it had been witnessed by multiple staff. Resident (B) will be assisted to the dining room by staff. Resident (A) was put on behavior monitoring and was to be more closely monitored in the dining room. He will be given plastic silverware. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 8/3/2023 · released to the public 8/4/2023.
6/24/2023Neglect · ID 2302R932021Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 06/24/23 a male resident, in his 80s, left the facility through the front door. The resident was considered to be at risk to himself due to his cognitive impairment. A security guard saw the resident leave but did not attempt to redirect the resident back to the facility. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, family/guardian and ombudsman. A staff member was arriving at the facility and observed the resident outside. The resident was returned to the facility by staff. Camera footage was reviewed. The resident's wander guard did alarm and the security guard did observe the resident leave through the front door. The guard did not redirect the resident or notify the Nursing Supervisor. The guard initially denied seeing the resident leave the building. When confronted, he said he had not notified nursing because no one had educated him on how to respond. An audit was conducted of at-risk residents for elopement. The elopement binder was reviewed and a new form was created. All security guards were in-serviced on elopement and wander guard policies and educated to notify the house supervisor and staff. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 11/13/2023 · released to the public 11/14/2023.
6/2/2023Equipment Malfunction · ID 2302R932020Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 06/02/23 a male resident, in his 80s, walked out of the front door. The resident's wander guard did not alarm. The resident was considered to be at risk to himself due to his cognitive impairment. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, family/guardian and ombudsman. Security staff and a CNA (Certified Nursing Assistant) witnessed the resident exit the building. The CNA followed the resident and provided verbal redirection. Police arrived and assisted the CNA to return the resident to the facility. The wander guard was evaluated and found to not be working. The resident was assigned a one to one caregiver until a replacement wander guard could be provided. The investigation determined that security staff failed to identify and redirect the resident and notify other staff to assist in returning the resident safely to the facility. Security staff and front desk staff were in-serviced on redirecting residents who are a high risk for elopement. Security staff were given a binder identifying residents at risk for elopement. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The agency/facility's response to this occurrence violated licensing standards by failing to report the occurrence within the required timeframes.
Publication
Sent to facility 7/5/2023 · released to the public 7/12/2023.
5/3/2023Physical Abuse · ID 2302R932018Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 5/3/23, a family member reported a resident, in his 90s, alleged a staff member had been rough while helping him during a shower. He reported the staff member slammed him around. Afterwards, he alleged the staff member left him in the middle of his room for approximately two hours without his call light. He reported almost falling when trying to reach for the light. The staff member was identified as an agency staff member. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, family/guardian, ombudsman and Adult Protective Services. Management suspended the agency staff member. A nurse assessed the resident and observed new bruising to his wrists. The bruising pattern did not appear similar to hand or fingerprint grabs. With further interviews, the resident said the staff member rushed with care and always yanked and pushed him around. The agency staff member said they did not provide a shower to the resident alone. There were no reports of the resident complaining of pain. The second staff member said they did not observe any rough handling with the resident. After the shower, staff said they took the resident to breakfast. No other residents reported having any concerns of rough handling. Staff noted the resident had a hard time propelling the wheelchair, which could have contributed to the wrist bruises. From the findings, the facility did not substantiate an allegation of rough handling by the agency staff member. Staff continued providing care in pairs. Management did not renew the agency staff member’s work contract. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 11/6/2023 · released to the public 11/13/2023.
4/2/2023Physical Abuse · ID 2302R932016Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 04/02/23 male resident (A), in his 80s, kicked male resident (B). Resident (B) was in his 70s. The residents were cognitively impaired. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, families/guardians, ombudsman and Adult Protective Services. Resident (A) entered resident (B)'s room and began kicking resident (B). Resident (A)'s one to one staff member was not present. The residents were separated. Resident (B)'s one to one staff was resumed. Resident (B) was assessed and had no visible injury. Resident (B) did not recall the incident when interviewed. Resident (A) said he was upset because resident (B) was naked. Resident (A) had entered resident (B)'s room just as resident (B) was walking out of the bathroom. Resident (B) was naked from the waist down. Staff were educated to verbally cue and assist resident (A) in finding his own room. His one to one staff was continued. When one to one staff are not available, resident (A) is to be kept in line of sight. Education was provided for staff who work as one to one staff. They were educated that if they need to leave urgently, they must find coverage. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 7/20/2023 · released to the public 7/20/2023.
3/27/2023Neglect · ID 2302R932015Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 3/27/23, a non-clinical staff member (1) reported a resident was crying out for help for about 10-15 minutes. Allegedly, the nurse stood at their medication cart and did not assist the resident. Staff member (1) notified another staff member, who was responding to another resident calling out for help. Later, the staff member (1) heard the resident fell and reported the fall might have been prevented if the nurse had assisted the resident. The resident was in his 80s and was cognitively impaired. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, family/guardian, ombudsman and Adult Protective Services. Post fall, the nurse assessed the resident and reported he did not suffer any injuries. He denied falling and did not respond to questions about the event. Post-fall monitoring was started with the resident. The nurse was put on administrative leave during the investigation. When asked about the allegation, the nurse reported they did not hear the resident calling out for help noting it was a very busy day. The nurse said another resident had fallen around that time, and the nurse was very busy with this and other things going on. Review of records confirmed several staff along with the nurse were attending to another emergent situation. Two residents said they heard the resident calling out for help and staff were not responding. During further staff interviews, one staff member reported they observed the resident falling out of his wheelchair and called the nurse to ask how to help the resident. The nurse instructed the staff member to tell the resident, "push his butt back in the chair." However, it did not work and the resident continued to slide. At this time, the nurse attempted to reposition him in the chair without success. He was lowered to the floor, assessed and transferred back up into his chair. The facility reported the resident had a history of falls including sliding out of his wheelchair. No other residents interviewed reported concerns of not receiving staff help. From the findings, the facility did not substantiate an allegation of staff neglect against the nurse. The nurse and other staff were occupied addressing another resident emergency. However, management concluded the nurse used poor judgement in how they addressed the second situation. A verbal memorandum was issued to the nurse. Re-education was provided to staff regarding abuse prevention training and how to best handle residents calling for help, regardless of their physical abilities. A monitoring plan was developed with the nurse for the next 90 days. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the facility/agency acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 12/4/2023 · released to the public 12/5/2023.
3/23/2023Neglect · ID 2302R932019Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 5/17/23, after a resident had been transferred to the hospital, there was a discovery of a prior medical appointment not being made for one resident. The resident required the use of a Baclofen pump to help deliver medication for management of muscle spasms. Back in September 2022, an outside spine clinic recommended the resident return in March 2023 for the pump to be refiled with medication. This appointment was not scheduled. Due to the report of clinical symptoms on 5/15/23, staff was unsure if he was still receiving the medication through the pump. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, family/guardian, ombudsman and Adult Protective Services. Management staff conducted an audit on residents, who had medical devices to ensure follow up medical appointments were scheduled accordingly. Prior to the resident being sent to the hospital, nursing reported the resident started having medical complaints, which also included muscle spasms. Staff had been unsure of the amount of medication in the pump. Hospital staff reported there was still some medication left in the pump, and there was no recent interruptions in the flow of the medication. The medical change of condition was not attributed to an allegation of the pump being without medication. While in the hospital, the pump was refilled with the medication. Staff said the outside clinic managed the appointment times. Typically, a representative from the clinic reached out to the facility when it was time to set up transport for the appointment. Transport staff said the clinic did not call to set up transportation. A representative from the clinic reported a follow up appointment had not been entered into their system. Nursing summaries showed pain levels of either no pain or mild pain. In May, he received routine Tylenol twice a day and only requested prn (as needed) Tylenol three times prior to 5/15/23. The facility did not substantiate an allegation of staff neglect, as the resident had no interruption of his medication. After his hospitalization, he returned. New orders were received to help manage the timeline of his appointments for re-filling the pump. Management revised their internal consultation forms used with outside appointments to help identify any follow up appointment needs. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 12/7/2023 · released to the public 12/7/2023.
3/23/2023Neglect · ID 2302R932014Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 03/23/23 a male resident, in his 70s, went out on pass with his wife. Upon his return, the security guard noted the resident had fallen while coming back into the facility. His wife and the security guard assisted him backup. The resident's wife then allowed the resident to walk alone back to his unit. The resident's wife was aware the resident was a high risk for falls and required either stand by assistance with a walker or transport by a wheelchair. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, family/guardian, ombudsman and Adult Protective Services. The resident had diagnoses of dementia and Parkinson's Disease, as well as, neuropathy to his feet. Upon his return from the pass, the resident was assessed. He had a skin tear to his right elbow and an abrasion to his left second toe. The injuries were cleaned and monitored and pain medication administered. When the resident's wife was interviewed, she denied a fall had occurred. Staff interviews revealed a pattern of the resident's spouse being educated on his fall risks and her not following medical recommendations. A meeting to discuss safety concerns was scheduled for 03/29/23 to include the resident's wife. The resident's wife called the resident the day of the meeting and told him she was not feeling well and would not be attending the meeting. The staff will assess the resident upon his return from outings with his wife. An attempt to schedule another meeting with the resident's wife will be made. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 11/20/2023 · released to the public 11/27/2023.
3/9/2023Neglect · ID 2302R932013Reported on time: No
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 03/09/23 the facility found a note written by a staff member saying a male resident may have sustained a wound to his leg due to his TED hose not being changed. The resident was in his 70s with some cognitive impairment. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, family/guardian, ombudsman and Adult Protective Services. The staff member wrote the note in reference to a discussion about the resident in the Skin and Weight weekly meeting. All residents who wore TED hose were observed for any skin concerns. The resident in question was assessed. The resident had bruising and a blister to the top of his left shin. A dressing was applied. The resident's TED hose had been changed as ordered. The TED hose had been mentioned in the meeting as a possible causative factor but that had been ruled out. The resident had a history of bumping into things when getting in and out of his wheelchair. The resident demonstrated how he transferred himself and appeared to be the cause of the injury. The resident's care plan was updated to include having the resident ask for assistance with transfers DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The agency/facility's response to this occurrence violated licensing standards by failing to report the occurrence within the required timeframes. The Department reviewed and accepted the agency/facility plan to address timely reporting requirements.
Publication
Sent to facility 10/4/2023 · released to the public 10/10/2023.
3/5/2023Physical Abuse · ID 2302R932011Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 03/05/23 the facility was informed by a male resident's wife had alleged that someone had pushed the resident causing him to fall. FACILITY / AGENCY ACTION: The resident was in his 70s. The facility conducted an internal investigation and notified the police, physician, family/guardian, ombudsman and APS (Adult Protective Services). The resident had fallen and struck his head. He was assessed and complained of back and head pain and had emesis. The resident reported he had fallen out of bed. He was transferred to the hospital for further evaluation. The facility reached out the the resident's wife, who denied making the allegation that someone had pushed the resident. Staff reported the resident's wife seemed more confused and was difficult to reach at times. The resident remained in the hospital throughout the investigation being treated for pneumonia. A CT scan was negative for any findings related to his fall. The facility found no evidence of the resident being pushed. The facility filed a report with APS regarding the resident's wife due to observable changes in her cognition and increased confusion and remote living location. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 7/18/2023 · released to the public 7/20/2023.
2/6/2023Sexual Abuse · ID 2302R932008Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 02/06/23 a staff member entered female resident (B)'s room and observed male resident (A) with his pants down, exposing himself to resident (B). The residents were in their 80s. Resident (B) was significantly cognitively impaired. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, families/guardians, ombudsman and Adult Protective Services. Resident (A) was put on behavior monitoring for sexually inappropriate behavior. Resident (B) said she told resident (A) "you shouldn't be doing that". She said the incident made her uncomfortable and she was glad a staff member came into the room. Resident (A) said he had "misread" the situation when he exposed himself. Resident (B) was educated to use her call light for staff assistance when she had unwelcome visitors in her room or if someone was making her uncomfortable. Resident (A) remained on behavior monitoring. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 8/8/2023 · released to the public 8/8/2023.
1/26/2023Physical Abuse · ID 2302R932007Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 01/26/23 male resident (B), in his 70s, was observed coming out of male resident (A)'s room. Resident (A) was in his 90s. Resident (B) had numerous injuries. Both residents were cognitively impaired. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, families/guardians, ombudsman and Adult Protective Services. Resident (B) was exiting resident (A)'s room followed by resident (A). Resident (B) was bleeding from the right side of his mouth. The residents were separated. Resident (B) was put on one to one supervision. Resident (A) was put on 15 minute checks. Resident (B) was assessed and had sustained a skin tear over a bruise and a scratch to the right forearm, multiple bruises to the left forearm and back of the left hand and a small cut to the right upper lip. The lower lip was swollen. The injuries were cleaned and treated. Resident (A) refused an assessment but no injuries were visible. Resident (B) had no recollection of the incident. Resident (A) denied hitting resident (B) but said resident (B) was sitting on resident (A)'s bed and going through his things. Staff were monitoring resident (B) and attempting to identify a pattern as he had been involved in previous occurrences. Resident (A) was reminded to call for staff assistance if he was having a problem with another resident. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 6/6/2023 · released to the public 6/13/2023.
1/22/2023Physical Abuse · ID 2302R932006Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 01/22/23 a male resident, in his 70s, reported a staff member had been rough when getting him out of bed. The resident said the staff member grabbed his wrist while pulling him up out of bed. The resident said he told her she was gripping him too tightly on his right hand. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, family/guardian, ombudsman and Adult Protective Services. The staff member was put on administrative leave during the investigation. The resident was assessed. He had a large area of bruising to his right wrist. The resident was fitted with geri-sleeves labeled "Caution Right Arm". The staff member was interviewed. The staff member said that when the resident was trying to sit up, he said there was something wrong with his wrist where they did dialysis (fistula). The staff member said s/he had observed a bruise on his right hand prior to helping him. The staff member said the resident had not complained of pain after being helped. The staff member was educated on prevention of injury during transfers. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 6/6/2023 · released to the public 6/13/2023.
1/19/2023Missing Person · ID 2302R932004Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 01/19/23 a male resident, in his 90s, eloped from the facility. The resident had a diagnosis of dementia and was considered to be at risk to self. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, family/guardian, ombudsman and Adult Protective Services. The resident exited through a fire door. He was wearing a wander guard and the door alarm sounded. Security staff checked the surroundings but did not see the resident. A staff member spotted the resident outside and returned him to the facility. The resident was missing for nine minutes. The resident was assessed and had no injuries. He was put on one to one monitoring until he could be moved to the Memory Care Unit. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the facility/agency acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 7/11/2023 · released to the public 7/12/2023.
1/16/2023Neglect · ID 2302R932003Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 01/16/23 the wife of a male resident (A), in his 70s, reported the resident waited long times for response from staff when called, and that he was hungry all the time because staff do not feed him. She also reported that when he asks for ice water, sometimes he does not get any until the following day. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, families/guardian, ombudsman and Adult Protective Services. The resident was interviewed. He said he got plenty of water and there was a fresh cup of ice water on his bedside table. The resident's call light was found within reach. When asked if he used it, he said "no". The resident said staff fed him but "not enough". However, the resident had numerous documented issues about food. He would express conflicting food preferences and food allergies, but then choose some of these foods. The resident had a history of calling his wife and saying he had only had beans to eat all day, when he had eaten breakfast and an alternative lunch option. The allegation was not found to be substantiated. The dietician was notified of the resident's request for larger meal portions. Staff were educated regarding provision of food, including meals and snacks available to the residents. Resident (A) was educated that there were snacks on the unit and he could request snacks of his preference. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 8/25/2023 · released to the public 8/25/2023.