11
Inspections
20
Deficiencies
0
Actual Harm or Above
6
Occurrences
December 10, 2025
Last Inspection
S/S D/E/F Potential for harm

The most recent inspection of GOOD SAMARITAN SOCIETY -- FORT COLLINS VILLAGE on record is dated December 10, 2025. Across 11 published inspections, state surveyors cited 20 deficiencies, none of which reached the actual-harm level.

Colorado publishes inspections on a rolling window, so older surveys may no longer appear. Citation codes 0000 and 9999 are the surveyor's opening and closing comments, not deficiencies, and are excluded from the counts above. Where the state required one, the facility's own plan of correction is shown beneath the finding it answers.

Provider Information

Status
Active
Facility Type
SNF/NF Dual Certification
Administrator
Korell, Natalie
Owner
THE EVANGELICAL LUTHERAN GOOD SAMARITAN SOCIETY
Phone
(970) 226-4909
Payor Source
Medicare, Medicaid, Private Pay
City
FORT COLLINS
ZIP
80525-4054

Inspections & Citations

11 inspections · 20 deficiencies
12/10/2025Recertification Survey · ID 1D73F7-L18 deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
INITIAL COMMENTS: (ID Prefix Tag #K000) are informational only and a representation of the facility's general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a). This survey was conducted on December 10, 2025, to comply with the National Fire Protection Association (NFPA) 101 Life Safety Code (2012), Chapter 19, "Existing Health Care Occupancies."This structure is a one (1) story, Type II (000) construction. The original building is Type II (000) construction; the Weiss Therapy addition was added in 2000, the Chapel addition was added in 2003, and the Hoeger addition was added in 2007. All buildings are classified as Type V construction. There is an adjoining Assisted Living Building that is separated by a two-hour fire-rated construction. Existing life safety features that met the requirements for new construction at the time of licensure or certification shall be maintained and not diminished. The facility is licensed for 64 beds. The facility is protected throughout by a National Fire Protection Association (NFPA) 13 automatic wet-pipe fire sprinkler system. This facility is classified as fully sprinklered. The results of this survey were discussed with the Administrator and the Maintenance Director during the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0200Means of Egress Requirements - Other
Findings
STANDARD not met based on observation and staff interview during the survey; it was determined that the facility failed to continuously maintain the exit discharge and access means of egress to full use in case of an emergency. Life Safety Code 101 Section 19.2.1 and 7.2.1.7. The fire-rated panic hardware on the kitchen door has been removed and replaced with a slide-action lock. 7.2.1.7 Panic Hardware and Fire Exit Hardware. 7.2.1.7.1 Where a door assembly is required to be equipped with panic or fire exit hardware, such hardware shall meet all of the following criteria: (1) It shall consist of a cross bar or a push pad, the actuating portion of which extends across not less than one-half of the width of the door leaf.(2) It shall be mounted as follows:(a) New installations shall be not less than 34 in. (865 mm), and not more than 48 in. (1220 mm), above the floor.(b) Existing installations shall be not less than 30 in. (760 mm), and not more than 48 in. (1220 mm), above the floor.(3)It shall be constructed so that a horizontal force not to exceed 15 lbf (66 N) actuates the cross bar or push pad and latches. 7.2.1.7.2 Only approved panic hardware shall be used on door assemblies that are not fire-rated door assemblies. Only approved fire exit hardware shall be used on fire-rated door assemblies. New panic hardware and new fire exit hardware shall comply with ANSI/UL 305, Standard for Safety Panic Hardware, and ANSI/BHMA A156.3, Exit Devices. If the egress is not properly maintained, this deficiency could affect all residents, staff, and visitors within the smoke compartment during a fire emergencyThe exit discharge deficiency was discussed during the exit conference with the Administrator and Maintenance Director.
Plan of correction · submitted by the facility
F-200 Means of Egress Requirements (Kitchen Door)Corrective Action- Door To be replaced and new latching mechanism to be installedIdentification of Others- No other doors were identified through auditsEducation- Environmental Services Director to provide education to maintenance team that modifications to any Fire Rated or Life Saving door(s) / Equipment is strictly forbidden without authorization or permitting from proper authorities. Systemic Changes- Will be included with annual fire door inspections. Expected completion date- 1/15/2026 Due to Mfg. delay from holidays
0223Doors with Self-Closing Devices
Findings
Standard not met. During the survey, it was observed that the facility failed to maintain sprinkler-protected hazardous areas in accordance with Life Safety Section 8.7.1, 19.3.2.1, and 19.3.2.1.1. The self-closing device has been removed from the library door, which is considered a hazardous area rated for one hour of separation due to the volume of combustibles. 2. The self-closing device has been removed from the Barber Shop door, which is considered a hazardous area rated for one hour of separation due to the volume of combustibles. 19.3.2.1 Hazardous Areas. Any hazardous areas shall be safeguarded by a fire barrierhaving a 1-hour fire resistance rating or shall be provided with an automatic extinguishing system in accordance with 8.7.1. 2012 Life Safety Code 101-19.3.2.1.3. The doors shall be self-closing or automatically closing. This deficiency may allow smoke and heat to transfer between the hazardous area and other parts of the building, potentially compromising the safety of all residents and staff within the primary smoke compartment. The Maintenance Director noted the absence of a self-closing device on the door during the survey.
Plan of correction · submitted by the facility
Corrective Action- auto closers installed and tested to latch correctly; mag lock repaired in Salon. (See Pictures)Identification of Others- No other concerns with self-closing devices notedEducation- Environmental Services Director educate maintenance staff to include all auto closure doors in their monthly inspections. Will be reviewed at our monthly QAPI.Systemic Changes- Modify monthly door inspections to include all auto door closuresExpected completion date- 1/5/2026
0293Exit Signage
Findings
STANDARD not met by observation and staff interviews during the survey. It was determined that the facility failed to maintain the marking of means of egress per the 20212 Life Safety Code 101- Section 7.10. The directional indicator for the gym exit sign is pointing in the wrong direction. Life Safety Code 19.2.10.1. Means of egress shall have signs per section 7.10. The directional indicator shall be outside the Exit legend, not less than 3/8 in. (1cm) from any letter. The directional indicator shall be of a chevron type. The directional indicator shall be identifiable as a directional indicator at a distance of 40 ft. (12.2m). A directional indicator larger than the minimum established in this paragraph shall be proportionately increased in height, width, and stroke. The directional indicator shall be located at the end of the sign for the direction indicated. This deficient practice could affect all residents, staff, and visitors in one smoke compartment if code-compliant exit signage is not provided for building egress. The Maintenance Director acknowledged the deficiency of the exit signage during the facility tour.
Plan of correction · submitted by the facility
Corrective Action- Exit sign replaced to meet requirements. (See Pictures)Identification of Others- No other exit signs were identified through auditsEducation- Environmental Services Director will provide education to maintenance staff on the proper inspections of Exit Signage. Will be reviewed at our monthly QAPI.Systemic Changes- Monthly auditsExpected completion date- 1/5/2026
0321Hazardous Areas - Enclosure
Findings
STANDARD not met, as evidenced by the observation and staff interview during the facility tour. It was determined that the facility failed to maintain sprinkler-protected hazardous areas per 101 Life Safety Code Section 19.3.2.1. Smoke barrier ceiling in the boiler room has large pieces of drywall missing and no longer complies with the requirement that hazardous areas be separated from other spaces by smoke-resisting construction. Protection from Hazards. 19.3.2.1 Hazardous Areas. Any hazardous areas shall be safeguarded by a fire barrier having a 1-hour fire resistance rating or shall be provided with an automatic extinguishing system in accordance with 8.7.1. This deficient practice could affect all residents and staff in all the smoke compartments, should there be smoke and heat transfer between the hazardous area and other portions of the building. The Maintenance Director acknowledged the missing drywall in the ceiling during the facility tour. He stated that a water leak had occurred, and the repairs have not been completed yet.
Plan of correction · submitted by the facility
Corrective Action-Continue to remove damaged hard-cap ceiling and replace with new fire rated sheetrock as per the discussion with the Inspector. Identification of Others- No other concerns issues located at this timeEducation- Environmental Services Director will reinforce the need to make repairs to Fire Rated areas in a timely manner. Will be reviewed at our monthly QAPI.Systemic Changes- Ceilings will be monitored on monthly audits. Expected completion date- 1/15/2026
0363Corridor - Doors
Findings
Standard not met. During the record review, it was determined that the facility did not comply with the corridor door requirements as outlined by (NFPA 101) and (NFPA 80). This deficiency could potentially impact occupants, including residents, staff, and visitors within the affected smoke compartments in the event of a fire emergency. At the time of the survey, there was no written record for the annual inspection, testing, or maintenance report of each fire door. NFPA 101 4.5.8 Maintenance. Whenever or wherever any device, equipment, system, condition, arrangement, level of protection, or any other feature is required for compliance with the provisions of this Code, such device, equipment, system, condition, arrangement, level of protection, or other feature shall thereafter be maintained, unless the Code exempts such maintenance. Referenced Publications 2.2* NFPA Publications. NFPA 80, Standard for Fire Doors and Other Opening Protectives, 2010 edition. This deficiency could potentially impact all residents, staff, and visitors within the affected smoke compartments in the event of a fire emergency. The annual door inspection was discussed during the survey with the Director of Maintenance and again at the exit conference.
Plan of correction · submitted by the facility
Corrective Action- Vortex Doors to inspect and bring into complianceIdentification of Others- Audit completed on all other smoke/fire doorsEducation- Environmental Services is familiar with required annual testing of smoke/fire door requirements. Will be reviewed at our monthly QAPI.Systemic Changes- Annual door inspections added to InspectionsExpected completion date- 1/15/2026
0911Electrical Systems - Other
Findings
STANDARD not met: The facility did not comply with the National Fire Protection Association 70 and the National Electrical Code, as observed during staff interviews and surveys regarding the maintenance of electrical equipment. The electrical receptacle (KTCH-R3) located in the kitchen is pulled out of the electrical box, exposing energized electrical connections. NFPA 70, National Electrical Code Article 370-25. Covers and Canopies in completed installations, each box shall have a cover, faceplate, or fixture canopy. This deficient practice could affect all residents in the smoke compartments due to increased potential hazards of electrical fire. The Maintenance Director acknowledged the electrical hazard during a tour of the facility.
Plan of correction · submitted by the facility
Corrective Action- Outlet has been reinstalled and tested (See Pictures)Identification of Others- No other concerns issues located at this timeEducation- Environmental Services Director or designee will educate all other staff members in proper notification and lock out tag out procedures. Will be reviewed at our monthly QAPI.Systemic Changes- Education will be provided regarding required reporting and lock out tag out. Expected completion date- 12/31/2026
0914Electrical Systems - Maintenance and Testing
Findings
STANDARD not met based on record review and documentation of inspection and testing of the non-hospital grade electrical outlets in patient care areas as required by sections 6.3.4.1.3 and 6.3.4.2.1.1 of NFPA 99, Health Care Facilities Code. No written test records of the continuity of the grounding circuit, polarity of hot and neutral connections, and retention force of the grounding blade in patient care areas were conducted annually. NFPA Standard: NFPA 99 Health Care Facilities Code (2012)6.3.3.2 Receptacle Testing in Patient Care Rooms. 6.3.3.2.1 The physical integrity of each receptacle shall be confirmed by visual inspection. 6.3.3.2.2 The continuity of the grounding circuit in each electrical receptacle shall be verified. 6.3.3.2.3 The correct polarity of the hot and neutral connections in each electrical receptacle shall be confirmed. 6.3.3.2.4 The retention force of the grounding blade of each electrical receptacle (except locking-type receptacles) shall be not less than 115 g (4 oz). 6.3.4.1 Maintenance and Testing of Electrical System. 6.3.4.1.3 Receptacles not listed as hospital-grade, at patient bed locations and in locations where deep sedation orgeneral anesthesia is administered, shall be tested at intervals not exceeding 12 months. 6.3.4.2 Record Keeping. 6.3.4.2.1* General. 6.3.4.2.1.1 A record shall be maintained of the tests required by this chapter and associated repairs or modifications. 6.3.4.2.1.2 At a minimum, the record shall contain the date, the rooms or areas tested, and an indication of which items have met, or have failed to meet, the performance requirements of this chapter. This deficient practice could affect all residents, staff, and visitors throughout the facility if the continuity of the grounding circuit, polarity of hot and neutral connections, and retention force of the grounding blade were to fail due to a lack of testing. The non-hospital grade electrical outlets testing at the patient’s care areas deficiency was discussed with the Director of Maintenance during the survey.
Plan of correction · submitted by the facility
Corrective Action- Inspection checklist has been generated and is to be included in Annual inspection requirements. (See Attached Excell Spread Sheet)Identification of Others- No other concerns issues located at this timeEducation- Director of Maintenance has instructed Maintenance staff in the proper testing of outlets. Will be reviewed at our monthly QAPI.Systemic Changes- Inspection checklist GeneratedExpected completion date- 1/5/2026
0918Electrical Systems - Essential Electric Syste
Findings
STANDARD not met by record review and staff interviews during the survey, it was determined that the facility failed to maintain emergency power systems in accordance with section 19.2.9.1 of the Life Safety Code and the referenced 2010 NFPA 110, Section 8.3.8 Maintenance and Operational Testing. The facility generator's annual analytical report indicates high levels of sulfur in the fuel system. NFPA 110, Section 8.3.8, a fuel quality test shall be performed at least annually using approved ASTM standards. This deficient practice has the potential to affect all residents throughout the facility in the event of power loss. The emergency generator deficiency item was discussed with the Maintenance Director during the survey and the exit conference with the Administrator.
Plan of correction · submitted by the facility
Corrective Action- Backup Generator rented from Generator Source to serve as backup until such time as current generator is repaired and tested or replaced. (See Pictures). Identification of Others- No other concerns issues located at this timeEducation- Environmental Services Director to include in the Emergency Preparedness Manual procedures and contacts for replacement generator in case of future incidents or failures of house generator. Will be reviewed at our monthly QAPI.Systemic Changes- Modifications to Emergency Preparedness Manual to include Generator backup. Expected completion date- Backup generator in place on 12/11/25. Parts for Generator are currently being sourced by Vendor/ Service Company. Rental to stay in place until permanent generator repaired or replaced and tested.
12/4/2025Complaint, Recertification Survey · ID 1D73F7-H14 deficiencies
0000Initial CommentsSurveyor note2 building records
Findings · record 1 of 2
A recertification survey was conducted from 9/22/25 to 12/4/25. Four deficiencies were cited. The actual exit date was 9/25/25, but unable to process before Federal government shutdown on 10/1/25. Per AHFSA guidance from CMS on 11/17/25, the survey end date has been adjusted to the date the CMS-2567 was issued to the provider, on 12/4/25.
Findings · record 2 of 2
An Emergency Preparedness survey was conducted from 9/22/25 to 12/4/25. No deficiencies were cited. The actual exit date was 9/25/25, but unable to process before Federal government shutdown on 10/1/25. Per AHFSA guidance from CMS on 11/17/25, the survey end date has been adjusted to the date the CMS-2567 was issued to the provider, on 12/4/25.
Plan of correction
The state did not require a plan of correction for this citation.
0688Increase/Prevent Decrease in ROM/Mobility
Findings
Based on record review and interviews, the facility failed to ensure residents with limited range of motion (ROM) received appropriate treatment and services to increase ROM and/or prevent further decrease in ROM for one (#43) of three residents reviewed for restorative services out of 29 sample residents. Specifically, the facility failed to ensure Resident #43 was provided with a splint or palm guard in her left hand to prevent potential worsening of her hand contracture (a condition of shortening and hardening of muscles, tendons or other tissue, often leading to deformity and rigidity of joints). Findings include:I. Facility policy and procedureThe Range of Motion (ROM) Sanford policy, revised 8/5/25 was received from the nursing home administrator (NHA) on 9/26/25 at 12:36 p.m. It read in pertinent part,“Based on the resident’s comprehensive assessment, the location will ensure that a resident entering without a limited range of motion will not experience reduction of motion unless the resident’s clinical condition demonstrates that a reduction in range of motion is unavoidable.“In addition, the location will ensure that a resident with a limited range of motion receives appropriate treatment and services to increase range of motion as much as possible and to prevent further decrease in range of motion.”II. Resident #43A. Resident statusResident #43, age 82, was admitted on 5/1/25. According to the September 2025 computerized physician orders (CPO), diagnoses included type two diabetes, blindness in one eye, fibromyalgia (musculoskeletal pain and fatigue) and chronic congestive heart failure (weakened heart muscle). The 8/6/25 minimum data set (MDS) assessment identified Resident #43 was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. The assessment documented Resident #43 was dependent on staff for toileting hygiene, lower body dressing, putting on/taking off footwear, and transferring to/from the bed to chair. B. Resident interview and observationResident #43 was interviewed on 9/25/25 at 9:20 a.m. Resident’s left hand was contracted and she was unable to extend all her fingers. The resident said she sometimes had her brace. She said her brace disappeared the other night but therapy was working on finding her a new one. C. Observations On 9/22/25 at 2:30 p.m. Resident #43 was not wearing her palm protector on left hand (a device used to prevent finger contractures). On 9/23/25 at 2:20 p.m. Resident #43 was wearing her palm protector on her left hand. On 9/25/25 at 9:10 a.m. Resident #43 was not wearing her palm protector. It was on her table in her room. D. Record reviewReview of Resident #43’s comprehensive care plan did reveal documentation that Resident #43 had a contracture. The care plan did not list any interventions for the management of the contracture. Review of Resident #43’s September 2025 CPO did not reveal a physician’s order for palm protector to prevent contractures. Review of Resident #43’s occupational therapy notes revealed the first palm protector was given to Resident #43 on 7/7/25. Resident #43 complained of left hand pain 8 out of 10 and did not bump it on anything. The nurse compared the right and left hand and the left looked slightly darker than the right. The OT placed a palm guard on Resident #43’s left hand to protect it and keep the hand in a better position. The nurse said they would keep an eye on it.-However, her care plan did not indicate how often and for how long the palm protector should be on. Review of Resident #43’s Kardex (staff directive tool) did not include information regarding a hand brace or palm protector. D. Staff interviews Registered nurse (RN) #3 was interviewed on 9/25/25 at 9:15 a.m. RN #3 said the RNs or the certified nurse aides (CNA) could put braces or palm protectors on residents. She said information on how and when to apply equipment should be in the treatment administration record (TAR). CNA #1 was interviewed on 9/25/25 at approximately 9:30 a.m. CNA #1 said Resident #43 should have her palm protector put on in the morning and taken off at night when she went to bed. CNA #1 said information on Resident #43’s brace and placement could be found on the care plan, physician’s orders or the Kardex. CNA #1 said usually there were pop ups (prompts) that the CNAs followed to make sure tasks were completed. CNA #1 said there were currently not pop ups for Resident #43’s palm protector. RN #2 was interviewed on 9/25/25 at approximately 9:30 a.m. RN #2 said there was not a physician’s order for a brace or palm protector for Resident #43. Occupational Therapist (OT) #1 was interviewed on 9/25/25 at 2:50 p.m. OT #1 said Resident #43 was admitted with a contracted index finger. She said that upon admission, best practice was to take measurements of resident’s contractures. She said she was not sure whether or not the therapy department took measurements. OT #1 said when the resident was admitted to the facility, the therapy team offered different things for her to wear to prevent contractures but she did not want them. OT #1 said that should have been documented. The interim director of nursing (DON) was interviewed on 9/25/25 at 4:27 p.m. The interim DON said when a resident was initially admitted to the facility and had contractures a care plan should have been created. The interim DON said the nursing staff should be updating the care plan and there should be a physician’s order for the brace or palm protector. The interim DON said if there was a physician’s order, a range of motion task would pop up on the CNA tasks and the CNAs would acknowledge it. The interim DON said this information should be on the Kardex sheet to reference. The interim DON said the therapy team should also evaluate the resident. The interim DON said once the therapy team had evaluated the resident, therapy should be educating nursing staff on the brace and then education should be passed on through verbal reports for the nursing staff. The interim DON said communication tools the staff used included white boards in the resident’s room, communication tabs in the electronic charting system and communication questions with the nurses or charge nurse. The interim DON said the charge nurse should verify the brace was on. The interim DON said there was not a restorative program at the facility currently. The interim DON did not know why the resident did not have a physician’s order for a palm protector and why her care plan was not updated with a palm protector intervention.
Plan of correction · submitted by the facility
F-Tag 6881. Resident #43-Order was immediately received and entered, the for the palm protector. Care plan was updated to reflect the left palm protector’s schedule for use. Education was completed by therapy to the nursing staff on the proper way to place the palm protector. 2. MDS (minimum date set) will review other residents that have an adaptive device to verify care plans, orders, and the device was being utilized as appropriate. 3. During weekly Medicare meetings, residents will be reviewed to identify who is at risk for ROM (range of motion decline to ensure that interventions are put into place. All nurses and therapy staff will receive education by 1/3/26 and /or before their next shift by the CLDS (educator) on what is required for adaptive devices, which will include proper care plans, orders, and being educated on how to properly place the device. Therapy to also provide education to nursing staff on proper device placement. Therapy will go to MDS coordinator and/or designee to enter information into care plans and enter orders in PCC (point click care) and then educate nursing staff about device. DNS (director of nursing services) or designee to run order listing report to help capture any new Therapy orders. MDS coordinator will report daily to IDT (interdisciplinary team) at daily clinical meeting to communicate about new adaptive devices. 4. The DNS or designee will be auditing weekly x4, monthly x2, and quarterly there after until consistent compliance is 100%. Results of focus audits will be reviewed and reported at monthly Quality Assurance Performance Improvement (QAPI) meetings. 5. Facility will be in substantial compliance by 1/3/2026
0742Treatment/Srvcs Mental/Psychoscial Concerns
Findings
Based on observations, record review and interviews, the facility failed to ensure residents diagnosed with a mental disorder or psychosocial adjustment difficulty received appropriate treatment and services to attain the highest practicable mental and psychosocial well-being for two (#70 and #10) of five residents out of 29 sample residents. Specifically, the facility failed to: -Identify Resident #70 had a history of suicidal ideation in order to monitor for worsening signs and symptoms of depression or suicidal ideation; -Identify and implement effective interventions for Resident #10’s yelling behavior;-Ensure hours of sleep were monitored for Resident #10 while she was on antidepressant medications known to cause drowsiness; and, -Ensure Resident #70 and Resident #10 were offered mental health services. Findings include: I. Resident #70 A. Resident statusResident #70, age greater than 65, was admitted on 9/11/25. According to the September 2025 computerized physician orders (CPO), diagnoses included dementia, chronic myeloid leukemia (cancer of the blood and bone), depression and insomnia. The 9/17/25 minimum data set (MDS) assessment revealed the resident was severely cognitively impaired with a brief interview for mental status (BIMS) score of three out of 15. He used a wheelchair and had an impairment on both the upper and lower extremities. He required supervision with eating and he required substantial assistance with showering, oral hygiene and personal hygiene. The MDS assessment revealed Resident #70 had little interest or pleasure in doing things, felt down, depressed or hopeless, and felt tired or had little energy on seven to 11 days during the assessment look-back period. The MDS assessment revealed the resident had thoughts he would be better off dead or hurt himself on two to six days during the assessment look-back period. The MDS assessment indicated the resident’s patient health questionnaire (PHQ-9 - a multi-purpose tool used for screening, diagnosing, monitoring and measuring the severity of depression) was seven out of 27, which indicated mild depression. B. Resident interview Resident #70 was interviewed on 9/25/25 at 10:28 a.m. Resident #70 said he was not happy at the facility. He said none of his relatives visited him. He said he would talk to a professional about how he felt about living at the new facility if he was given the chance. C. Record review Resident #70’s suicide statement care plan, initiated and revised on 9/25/25 (during the survey), revealed the resident made statements he was ready to die and felt he would be better off if he was gone. He denied suicidal ideation, intent and plan. Interventions included giving the resident adequate rest periods per the resident’s requests, discussing with the family and resident any concerns, fears and issues, attempting non-pharmacological interventions for depression, enjoying one-on-one conversations, going outside, watching history and nature television programs. -However, despite the resident’s expressions of not wanting to be here anymore and feeling bad about himself from the 9/17/25 MDS assessment the facility failed to assess and monitor the resident for signs and symptoms of depression and suicidal ideation. The 9/2/25 physician’s progress note revealed Resident #70 was seen for worsening depression. The resident expressed feeling not worthy and wanting to “get out of here.” He reported feeling sad and stating he was in a nursing home and nobody visited him except for his wife and she could only come so often. He reported difficulty finding enjoyment in activities at the nursing home. He reported he had fleeting suicidal thoughts including thinking about jumping in front of traffic or cutting his artery with a hacksaw. He mentioned sleep saved him and he fell asleep before he was able to act on any of these thoughts. The depression and suicidal ideation plan was discussion of antidepressant medication therapy. The medical power of attorney (MPOA) declined medication initiation at the visit. The physician encouraged frequent mood reassessment once the resident moved to a new facility. The physician recommended implementing increased safety precautions and added orders for more frequent safety checks by staff every two hours and staff removed sharp objects and potential self harm tools from the resident’s room and coordinating with facility staff to encourage resident engagement in daily activities. The 9/9/25 referral discharge physician orders revealed Resident #70v may benefit from behavioral health consultation if his mood did not improve following the move. Send last progress notes so the future provider was aware. The 9/13/25 PHQ-9 score revealed a score of nine out of 27 which indicated mild depression. He had little interest or pleasure in doing things on seven to 11 days, felt down, depressed or hopeless on two to six days, felt tired or had little energy on 12 to 14 days, trouble concentrating on things seven to 11 days and moving or speaking so slowly that other people could have noticed occurred on two to six days during the assessment look back period. -Review of Resident #70’s electronic medical record (EMR) failed to identify that a suicide lethality assessment was completed after the 9/17/25 PHQ-9 assessment revealed the resident had thoughts he would be better off dead and the facility failed to document that the resident was scheduled to be seen for his depression and suicidal ideation. II. Resident #10 A. Facility policy and procedure The Psychotropic Medications policy and procedure, revised 5/12/25, was provided by the nursing home administrator (NHA) on 9/26/25 at 12:36 p.m. It read in pertinent part, “Based on a comprehensive assessment of a resident, the location must ensure that residents who use psychotropic drugs receive behavioral interventions, unless clinically contraindicated, in aneffort to discontinue these drugs. Throughout the administration of the psychotropic medications, the following must be completed: mood and behavior documentation must continue in order to monitor the effect the medication has on the behavior. Monitor for effectiveness and potential adverse consequences. The reduction committee will review the need for psychotropicmedications at least every three months and document the rationale for continuing the medication. The committee also will need to evaluate the resident’s target symptoms and the effect of the medication on the severity, frequency and other characteristics; any changes in the resident’s function during the last quarter; this can be done by reviewing the minimum data set (MDS) and whether the resident experienced any medication-related adverse consequences during the previous quarter.”B. Resident status Resident #10, age 88, was admitted on 3/30/21. According to the September 2025 CPO, diagnoses included dementia, chronic obstructive pulmonary disease, aortic stenosis, morbid obesity, lymphedema, disorder with mixed anxiety and depressed mood, insomnia and major depressive disorder. The 9/24/25 MDS assessment revealed the resident was cognitively impaired with a BIMS score of 12 out of 15. She had one impairment on her upper extremity and used a wheelchair. She required supervision with eating. She required substantial assistance with oral hygiene and personal hygiene. She was dependent on staff for toileting and showering. The assessment revealed the resident received an antipsychotic medication and an antidepressant medication. The assessment revealed the resident did not exhibit any behaviors and did not reject care. C. Resident interview Resident #10 was interviewed on 9/23/25 at 9:39 a.m. Resident #10 said the staff said she asked for help too much. She said staff said she needed too much personal care. She said staff did not always say that when she asked for help. She said staff said she asked for help too much off and on. Resident #10 was observed in her wheelchair next to her bed in herroom. D. Resident observations During a continuous observation on 9/23/25, beginning at 1:00 p.m. and ending at 1:49 p.m, Resident #10 was observed in her wheelchair next to her bed in her room. From 1:09 p.m. to 1:21 p.m. Resident #10 said please help three times, help me three times and help over ten times.-However, no staff members went into the resident’s room to see what the resident needed. At 1:24 p.m. an unknown certified nurse aide (CNA) walked in and walked out at 1:25 p.m. At 1:26 p.m. Resident #10 said help two times. At 1:29 p.m. the same unknown CNA went into Resident #10’s room with CNA #2. At 1:32 p.m. Resident #10 was observed in her bed. At 1:44 p.m. Resident #10 had two visitors enter her room. At 1:49 p.m. Resident #10’s visitor asked an unknown CNA who was in the hallway outside of Resident #10’s room if the resident could get up in her wheelchair. The CNA got the resident. During a continuous observation on 9/24/25, beginning at 3:00 p.m. and ending at 4:00 p.m. Resident #10 was observed in her bed with both of her eyes open. At 3:12 p.m. Resident #10 said hello two times. -However, no staff members went into the resident’s room to see what the resident needed. At 3:22 p.m. Resident #10 said help me three times. -However, no staff members went into the resident’s room to see what the resident needed. From 3:28 p.m. to 3:34 p.m. Resident #10 said help eight times. -However, no staff members went into the resident’s room to see what the resident needed. At 3:36 p.m. CNA #3 went into Resident #10’s room. At 3:46 p.m. Resident #10 was observed being escorted by CNA #3 to the common area. E. Record review Resident #10’s psychopharmacological medication care plan, initiated 8/26/21 and revised 6/13/25, revealed the resident used psychopharmacological medication related to major depressive disorder, dementia with behavior episodes and adjustment disorder with mixed anxiety. Interventions included consulting with pharmacy and healthcare providers to consider dosage reduction, discussing with healthcare providers and family the ongoing need for the use of the medication and monitoring the resident’s condition based on clinical practice guidelines or clinical standards of practice related to the use of psychotropic medications. Resident #10’s behavior symptom care plan, initiated 1/17/25 and revised 3/4/25, revealed the resident’s behavior included yelling out, banging on the wall, inappropriate comments to the staff during care. She denied care was given and stated nobody ever helped her when staff was recently in her room. Interventions included intervening as necessary to protect the rights and safety of others, approaching in a calm manner, diverting attention, removing the resident from the situation and taking her to alternate locations as needed, providing opportunities for positive interaction and attention, offering a warm blanket for comfort as needed, offering a weighted blanket for comfort as needed, repositioning as needed, assessing for pain, thirst, hunger and constipation and offering one on one reassurance and emotional support as needed. Resident #10’s cognitive deficit care plan, initiated 4/7/21 and revised 9/12/25, revealed Resident #10 exhibited forgetfulness and became upset and agitated with reminders. She had difficulty with timelines, she was repetitive with her concerns, and brought up past concerns after they had been resolved. She was unaware of current reality at times, such as saying she needed to be changed when staff just assisted her. She called out for help and then did not know what she needed help with. Interventions included enjoying one on one conversation especially about astrology, enjoying the presence of others, understanding consistent, simple and direct sentences, providing her with necessary cues, communicating with the resident regarding her capabilities and needs, asking yes or no questions, presenting just one thought, idea, question or command at a time and break tasks into one step at a time. Review of Resident #10’s September 2025 CPO revealed the following physician’s orders: Zoloft (antidepressant medication) 50 milligram (mg) tablet. Take one tablet by mouth one time a day for depression, ordered 3/1/25. Zyprexa (antipsychotic medication) 7.5 mg tablet. Take one tablet by mouth at bedtime for dementia with behaviors, ordered 6/13/24. Depakote 250 mg delayed release tablet. Take two tablets by mouth two times a day for dementia with behaviors, ordered 4/9/25. Mood monitoring: tearful, change in sleep habits, refusing medication, decrease in appetite, easily irritated with staff. Complete every shift for mood monitoring, ordered 6/9/24. Mood and behavior monitoring: calling out, tearful, accusations she is not being assisted, refusing medications or meals, irritable with staff, demanding behaviors, change in sleeping habits or self isolation. Complete every shift for mood and behavior monitoring, ordered 7/17/23. -A review of Resident #10’s EMR failed to reveal the resident’s hours of sleep were monitored. The 8/31/25 nurse progress note revealed Resident #10 had minimal yelling out. The 9/1/25 nurse progress note revealed the resident yelled out help throughout the night. The staff were attentive and responded quickly. The resident was forgetful what time it was during the day and thought it was daytime. Staff reassured the resident and she went back to sleep. The 9/2/25 nurse progress note revealed Resident #10 was in the family room with other residents calling out to go to bed after dinner and at shift change. The nurse told the resident many residents were requesting assistance to go to bed and everyone would have to wait until the CNAs were available to assist her. The resident acknowledged the information and she stopped calling out. The 9/10/25 nurse progress note revealed the resident was in the family room calling out for help. When asked how the nurse could help, the resident said she did not know. The resident was given a snack and a drink with a positive effect for 15 minutes. She continued to call out for help after the snack was consumed. The resident went to her room per her request. The resident was provided an additional blanket per her request. The resident had an illogical flow of ideas, changing subject, per baseline. Reassurance and emotional support were provided. The 9/16/25 care conference note revealed Resident #10 continued to call out, was unable to make needs known when approached and sometimes did not know why she was calling out. The 9/17/25 nurse progress note revealed the resident had minimal yelling during the shift. -There was no consistent documentation in Resident #10’s EMR regarding what interventions were attempted when the resident exhibited the identified behaviors and if the interventions were effective. -A review of Resident #10’s EMR failed to reveal the interdisciplinary (IDT) team met to review the resident’s psychotropic medications, what behaviors were being monitored, what non-pharmacological interventions were used to help manage the resident’s psychiatric behavior symptoms and the resident’s response to the interventions attempted. IV. Staff interviews CNA #2 was interviewed on 9/25/25 at 5:36 p.m. CNA #2 said she was familiar with Resident #70. CNA #2 said Resident #70 did not have any behaviors. CNA #2 said she was not aware of any signs or symptoms of depression or a history of suicidal ideation or attempts for the resident. Licensed practical nurse (LPN) #1 was interviewed on 9/25/25 at 4:21p.m. LPN #1 said Resident #70 did not have any behaviors. LPN #1 said he was not aware of any signs or symptoms of depression or a history of suicidal ideation or attempts for the resident. The social services director (SSD) was interviewed on 9/25/25 at 3:52 p.m. The SSD said she started working at the facility in February 2025 and this was her first nursing facility social worker position. She said she had a consultant she collaborated with asneeded. The SSD said she was responsible for completing the social services section of the MDS assessment. She said she recently hired a part-time social services assistant. The SSD said if the assistant completed the assessment, the SSD reviewed the section with her assistant. The SSD said if a resident answered yes to feeling better off dead or had little interest or pleasure in doing things, felt down, depressed or hopeless, she talked to the resident further to learn more about why the resident had those feelings. She said she would document the conversation as a progress note. The SSD said during the conversation she would complete a suicide ideation assessment to determine if the resident had a suicide plan. The SSD said after she talked to the resident, she would implement interventions to help the resident and it was documented in the resident’s care plan. She said mental health services were one intervention. The SSD said she would have a physician’s order for mental health services. The SSD was familiar with Resident #70. She said she completed the MDS social services assessment for Resident #70. She said when the resident answered yes to feeling better off dead, she talked to him for an hour to learn why he answered yes. The SSD said he did not feel better off dead, he said he hated being in a new facility, he missed his wife and he talked about how he missed his independence. The SSD said she thought she documented the conversation as a progress note. The SSD reviewed Resident #70’s progress notes during the interview and she said did not see a progress note that documented her conversation with the resident about his suicidal statements. The SSD said based on her conversation with Resident #70 and reviewing his chart, the resident had depression. The SSD said she should arrange for Resident #70 to see mental health services and she should collaborate with nursing staff so the nursing staff could monitor his depression. The SSD said nursing staff monitored depression through a physician’s order and documented the depression monitoring on the resident’s treatment administration record (TAR). The SSD said she collaborated with the IDT regarding what resident behaviors needed to be monitored. The SSD said the IDT reviewed residents who were on psychotropic medications during the psychotropic pharmacy meeting. The SSD said she was responsible for the psychotropic pharmacy meetings. She said residents were reviewed prior to the residents starting a psychotropic medication, quarterly and as needed. She said she took handwritten notes at the meetings and she did not document the meeting notes in the individual resident’s EMR. The SSD said typical interventions were resident specific and personalized based on what interventions were effective for the resident. The SSD said sitting with the resident, holding the resident’s hand, talking with the resident, repositioning, music, changing the music, a stress ball, a teddy bear, aromatherapy, a warm blanket and sitting in the sunshine were examples of interventions for residents. The SSD said interventions should be offered whenever the resident wanted and needed interventions. The SSD said she was familiar with Resident #10. The SSD said Resident #10 called out for help repetitively and if staff did not respond, she called out louder. The SSD said she had not determined effective interventions to reduce Resident #10’s behavior of calling out for help. She said saw the physician’s orders for Resident #10 to be seen for individual counseling and mental health services. The SSD said she was unable to determine when Resident #10 was seen for individual counseling and mental health services.
Plan of correction · submitted by the facility
For Resident #70 by social worker, and the care plan was updated to reflect psychosocial wellbeing. Resident #10 9/18/25 monitoring for sleep was put in place. DNS met with family regarding comfort menu and nonpharm interventions options. Resident was referred to a psychiatric provider 10/7/25 for consult and med review. A Medical record review will be conducted by DNS and/or designee to identify any other residents with behaviors to ensure that interventions are present in the care plan and documented. The Behavioral Committee will meet weekly to review resident charts for behaviors to ensure that interventions are in place, care plans are updated and identify additional need for mental health services. A tracking tool will be developed to ensure all behaviors are properly identified and documentation is completed timely. Mental health referrals will be made, as appropriate, as per findings of psychotropic/behavioral meeting. Education will be provided by DNS and/or designee to nursing staff on nonpharm interventions for behaviors, documentation of interventions, appropriate assessments and available mental health services. Audits will be performed on all residents with noted behaviors and/or psychotropic medications. Auditing Trauma assessments on admission to make sure complete timely and if mental health referral needs to be made weekly x4, monthly x2, and quarterly thereafter. Facility will be in substantial compliance by 1/3/2026
0849Hospice Services
Findings
Based on record review and interviews, the facility failed to ensure the hospice services provided met professional standards and principles that applied to individuals providing services in the facility for one (#8) of three residents reviewed for hospice services out of 29 sample residents. Specifically, the facility failed to:-Establish an effective communication process, including how the communication would be documented between the facility and the hospice services provider for Resident #8; and,-Ensure the hospice agency’s care notes were easily accessible to the facility staff and included consistent documentation of the hospice care visits in Resident #8’s electronic medical record (EMR). Findings include:I. Facility policy and procedureThe Hospice Care policy and procedure, revised 11/1/24, was received from the nursing home administrator (NHA) on 9/26/25 at 12:36 p.m. It read in pertinent part, “Hospice care addresses symptom management, coordination of care, communication and decision making, clarification of goals of care, and quality of life for the dying resident and their family. Hospice care is provided by an interdisciplinary team (IDT) approach to address the physical, psychosocial, spiritual, and medical care to help someone with a terminal illness live as well as possible for as long as possible, increasing quality of life.”II. Facility-Hospice contractReview of Resident #8’s EMR revealed a contract between the facility and the hospice services company, which was signed by the resident’s representative on 2/21/25. It read in pertinent part, “A coordinated comprehensive plan of care shall be jointly developed by the facility and hospice. Hospice participation in the care plan conference and input from the hospice representative are required.”III. Resident #8A. Resident statusResident #8, age greater than 65, was admitted on 2/7/25. According to the September 2025 computerized physician orders (CPO), diagnoses included dementia, Parkinson's disease, cerebral ischemia (not enough blood flow to the brain leading to brain cell damage), cervical disc degeneration, osteoporosis, anxiety, anemia and hypertension. The 8/13/25 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of three out of 15. The resident required maximum assistance with activities of daily living (ADL) and had a performance deficit related to incontinence, activity intolerance, aggressive behavior, confusion, dementia, and limited mobility. The assessment documented that the resident was receiving hospice services. B. Record reviewThe September 2025 CPO revealed a physician’s order for Resident #8 to be admitted to hospice care services on 2/7/25 due to cerebral ischemia (not enough blood flow to the brain, causing brain cell damage). Review of Resident #8’s end-of-life care plan, initiated 9/5/25, revealed the resident was receiving hospice services for end-of-life comfort care. The hospice agency’s phone number was included in the care plan.-However, the care plan did not include interventions related to the coordination of the resident’s specific needs with hospice staff. -The care plan did not include documentation related to the specific care needs the hospice services company would be providing to the resident. Review of Resident #8’s EMR failed to reveal documentation of the hospice service company’s visits with the resident and what care was provided to the resident during the visits. IV. Staff interviewsCertified nurse aide (CNA) #3 was interviewed on 9/24/25 at 3:45 pm. CNA #3 said the hospice provider would perform some ADL care with Resident #8. CNA #3 said he did not know when hospice would come to the facility and provide care to the resident. CNA #3 said he did not keep track of the hospice care provided to the resident. He said if it was a bath day and the resident had not had a bath, the hospice agency’s bath team would give Resident #8 a bath. Licensed practical nurse (LPN) #2 was interviewed on 9/23/24 at 10:20 a.m. LPN #2 said the Resident #8 was receiving hospice services. LPN #2 said Resident #8 would sometimes get music therapy from the hospice provider. LPN #2 said she would need to call the hospice agency’s phone number if she had questions or concerns regarding the resident. LPN #2 said she would call the hospice agency for a change in the condition of the resident. LPN #2 said she when she called the hospice agency she could request that the hospice nurse come and see Resident #8 to evaluate the resident due to a change in condition. She said she did not know how often the hospice nurses or hospice CNAs came to see the resident. LPN #2 said she did not have a reference form to refer to for information on who and when hospice provided care for the resident. LPN #2 said she did not have access to the hospice agency’s notes in order to see what hospice services were provided during each hospice visit. The hospice registered nurse (RN) was interviewed on 9/24/25 at 3:10 p.m. The hospice RN said she documented her notes in her iPad, and then the notes were sent to the hospice services agency. The hospice RN said the facility would contact the hospice nurse for medication refills. The hospice RN said she did not share her visit notes with the facility; the notes were only documented in the hospice agency’s EMR. The hospice RN said she would get a call from the facility for falls, comfort care questions or if the resident was combative with personal care. The hospice RN said Resident #8 had impulsive behavior at times. The interim director of nursing (DON) was interviewed on 9/25/25 at 4:45 p.m. The interim DON said Resident #8 was receiving hospice services. The interim DON said the hospice contract indicated what services the hospice company provided to residents. The interim DON did not know the exact services that were provided by the hospice agency, what discipline within the hospice agency provided them or how often specific services were provided to Resident #8. The interim DON said in order for the facility staff to communicate with the hospice agency, a phone call would be made to the agency. The interim DON said when the hospice agency had a question or concern with a resident, they would call the facility.
Plan of correction · submitted by the facility
Resident #8, the hospice care notes were obtained and uploaded into the medical record. 9/26/25, Reviewed all other residents that are currently on hospice to verify documented communication is in the medical record. Education to the hospice companies’ representatives and nursing staff by the Fort Collins leadership team regarding the requirements for documented communication between facility and hospice with every visit, including documentation in PCC from hospice. This includes notes from Hospice to be put in residents’ medical records. All nurses to be educated on how to update care plan by DNS and /or designee. Audits will be completed on all residents that are on hospice for documented communication, weekly x4, monthly x2, and quarterly thereafter. Results will be taken to QAPI for review and further intervention. Facility will be in substantial compliance by 1/3/2026
0881Antibiotic Stewardship Program
Findings
Based on record review and interviews, the facility failed to establish an effective antibiotic stewardship program that included antibiotic use protocols and a system to monitor antibiotic use for two (#16 and #48) of the five residents reviewed for antibiotic use out of 29 sample residents. Specifically, the facility failed to track and monitor the use of long-term antibiotics for Resident #16 and Resident #48. Findings include:I. Professional reference According to The Centers for Disease Control and Prevention (CDC) Core Elements of Antibiotic Stewardship for Nursing Homes (2025), retrieved on 9/29/25 fromhttps://www.cdc.gov/antibiotic-use/hcp/core-elements/nursing-homes-antibiotic-stewardship.html?CDC_AAref_Val=https://www.cdc.gov/antibiotic-use/core-elements/nursing-homes.html"To track how and why antibiotics are prescribed, providers perform reviews on resident medical records for new antibiotics started to determine whether the clinical assessment, prescription documentation, and antibiotic selection were in accordance with facility antibiotic use policies and practices. When conducted over time, monitoring process measures can assess whether antibiotic prescribing policies are being followed by staff and clinicians."II. Facility policy and procedureThe Antibiotic Stewardship policy, dated 7/8/25, was received from the nursing home administrator (NHA) on 9/25/25 at 11:04 am. It read in pertinent part, “To guide Good Samaritan Society-Fort Collins Village locations for antibiotic stewardship plans. To decrease the incidence of multidrug-resistant organisms (MDRO). Promote appropriate use while optimizing the treatment of infections and reducing the possible adverse events associated with antibiotic use. To provide standard definitions to be used as guidelines when initiating antibiotics.”III. Resident #16A. Resident status Resident #16, age greater than 65, was admitted on 9/29/22. According to the September 2025 computerized physician order (CPO), diagnoses included congestive heart failure, atrial flutter, long-term anticoagulant use, chronic kidney disease, hyponatremia, urgency of urination and overactive bladder. The 9/3/25 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairments with a brief interview for mental status (BIMS) score of ten out of 15. The assessment revealed the resident was on an antibiotic. B. Resident interview Resident #16 was interviewed on 9/24/25 at 10:03 a.m. She said she did not currently have a urinary tract infection (UTI). The resident said she was not sure the last time she had a UTI. She said when she had a UTI in the past, it made her feel uncomfortable. She said she was not on any antibiotics currently. C. Record review Review of Resident #16’s September 2025 CPO revealed the following physician's order:Cephalexin (antibiotic) tablet 250 milligram (mg). Give 1 tablet by mouth one time a day for UTI prophylaxis (to prevent an infection from occuring), ordered 12/9/22. The physician's order for the Cephalexin failed to indicate a stop date for the use of the antibiotic. The antibiotic therapy care plan, revised 12/7/23, revealed the resident was on antibiotic therapy related to UTI prevention. Pertinent interventions included monitoring/documenting signs or symptoms of UTI.Review of Resident’s #16 EMR did not reveal documentation regarding the physician's justification for the long-term use of an antibiotic. Review of Resident #16’s EMR did not reveal documentation to indicate the facility's infection preventionist (IP) completed an antibiotic use assessment or documented the McGeer's criteria met to justify the physician's order for Cephalexin. Review of the IP infection surveillance documents from 6/25/25 to 8/25/25 revealed that the facility identified residents with active infections. -However, Resident #16 was not included on the infection surveillance documents. The 6/20/25 pharmacist note documented Resident #16 had received an antimicrobial agent, Cephalexin 250 mg once a day, since December 2022 for the prevention of UTI. The note documented prolonged use of antibiotics for infection prophylaxis increased the risk of resistance and the development of C. difficile infection.-However, review of the resident’s EMR did not reveal documentation that the facility took action to clarify the antibiotic use for Resident #16. IV. Resident #48A. Resident status Resident #48, age greater than 65, was admitted on 3/9/23. According to the September 2025 CPO, diagnoses included vascular dementia, atrial fibrillation, prediabetes, muscle weakness and lack of coordination. The 9/10/25 MDS assessment revealed the resident had severe cognitive impairments with a BIMS score of one out of 15. The assessment revealed the resident was on an antibiotic. B. Record reviewReview of Resident #48’s September 2025 CPO revealed the following physician’s order;Cipro Oral Tablet 250 MG (Ciprofloxacin HCl): Give 250 mg by mouth in the evening for UTI prophylaxis, ordered 2/18/24.-The physician's order for the Cipro failed to indicate the duration for the use of the antibiotic., The antibiotic therapy care plan, revised 8/6/23, revealed the resident was on antibiotic therapy related to UTI prevention. Pertinent interventions included encouraging fluid intake and monitoring/documenting/reporting signs or symptoms of UTI. Review of the Resident #48’s EMR did not reveal documentation regarding the physician's justification for the long-term use of an antibiotic. Review of Resident #48’s EMR did not reveal documentation to indicate the facility's IP completed an antibiotic use assessment or documented that McGeer's criteria were met to justify the physician's order for Cipro. The 6/21/25 pharmacist note documented that Cipro was started in February 2024 and was a long-term antibiotic. The note documented the evidence supporting prophylactic antibiotic use for recurrent UTI in older adults was lacking and the harms of long-term use may outweigh the benefits in older adults.-However, there was documentation that the facility reviewed the use of the long-term use of Cipro for Resident #48. V. Staff interviews Licensed practical nurse (LPN) #1 was interviewed on 9/25/25 at 10:40 a.m. LPN #1 said Resident #16 had been on an antibiotic since she started working at the facility. LPN #1 said there was a question as to why the antibiotic was prescribed prophylactically for UTI, without an end date. LPN #1 said Resident #16 had not experienced a UTI while at the facility. LPN #1 said she was not aware of Resident #16 ever having a UTI. The IP and the NHA were interviewed together on 9/25/25 at 4:42 p.m. The IP said the facility's process for monitoring and tracking infections and antibiotic use included mapping of current infections and outbreaks. The IP said the medical director reviewed antibiotic use as needed. The IP said if the resident's family refused to stop antibiotic use, it would continue prophylactically per family request. The IP said the process for prophylactic antibiotic use was continued by the family of the resident, even though the facility had an antibiotic stewardship program.
Plan of correction · submitted by the facility
PCP (primary care provider) and Medical Director were immediately notified regarding the prophylactic ABX (antibiotic) use. The provider for Resident #16 reached out to family on 10/1/25 to discuss the risk and benefit of long-term ABX use. Resident #48 the provider discontinued on 9/26/25. We reviewed medical records to identify any other residents that are on prophylactic antibiotics. Two other residents were identified that are on long term ABX. Follow up with PCPs will occur for rationale for use or discontinuation. Medical Director and designee will provide education for the medical providers regarding Antibiotic Stewardship, the need for documenting rationales for long term use of ABX and communicating with residents and families about UTIs. Staff nurses were educated on the Antibiotic Stewardship Policy by CDLS.DNS or designee will run an order listing report daily M-F to identify any residents that were started on antibiotics to ensure that ABX are reviewed and monitored for appropriate use. ABX use will be discussed monthly at QAPI.Audits will be completed weekly x4, monthly x2 and quarterly after. Results of audits will be taken to QAPI for review and further intervention. Facility will be in substantial compliance by 1/3/2026
1/16/2025Complaint Survey · ID LSP521No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
An abbreviated survey, promoted by #CO38971, was completed on 1/16/2025. No deficiencies were cited. No response is required. This structure is a one (1) story, Type II (000) construction. The original building is Type II (000) construction, the Weiss Therapy addition was added in 2000, the Chapel addition was added in 2003 and the Hoeger addition was added in 2007. All buildings are classified as Type V construction. There is an adjoining Assisted Living Building that is separated by a two-hour fire rated construction. Existing life safety features that met the requirements for new construction at the time of licensure or certification shall be maintained and not diminished. The facility is licensed for 64 beds. The facility is protected throughout by a National Fire Protection Association (NFPA) 13 automatic wet-pipe fire sprinkler system. This facility is classified as fully sprinklered.
Plan of correction
The state did not require a plan of correction for this citation.
1/16/2025Complaint Survey · ID WM3X11No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A complaint survey, prompted by #CO38961 was conducted on 1/16/25. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
10/24/2024Complaint Survey · ID 8EGP11No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A complaint survey, prompted by #CO37907 was conducted on 10/24/24. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
9/9/2024Complaint Survey · ID 2WRU11No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A complaint survey, prompted by #CO37116 was conducted on 9/9/24. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
5/22/2024Complaint Survey · ID V19Z11No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A complaint survey, prompted by #CO36042 was conducted on 5/22/24. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
3/27/2024Revisit: Complaint, Recertification Survey · ID KIN712No deficiencies
0000Initial CommentsSurveyor note
Findings
A revisit to the 1/9/24 survey was completed on 3/27/2024. The facility was in compliance with the regulation surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
2/22/2024Revisit: Recertification Survey · ID KIN722No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A document revisit was completed with all deficiencies being corrected. No other deficiencies were cited and no response is needed.
Plan of correction
The state did not require a plan of correction for this citation.
1/23/2024Recertification Survey · ID KIN7214 deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
INITIAL COMENTS (ID Prefix Tag #K000) are informational only and a representation of the facility's general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a). This survey was conducted on January 23, 2024 for compliance with the National Fire Protection Association, (NFPA 101) Life Safety Code (2012) Chapter 19 "Existing Health Care Occupancies."This structure is a one (1) story, Type II (000) construction. The original building is Type II (000) construction, the Weiss Therapy addition was added in 2000, the Chapel addition was added in 2003 and the Hoeger addition was added in 2007. All buildings are classified as Type V construction. There is an adjoining Assisted Living Building that is separated by a two-hour fire rated construction. Existing life safety features that met the requirements for new construction at the time of licensure or certification shall be maintained and not diminished. The facility is licensed for 64 beds and the census on the date of the survey was 48. The facility is protected throughout by a National Fire Protection Association (NFPA) 13 automatic wet-pipe fire sprinkler system. This facility is classified as fully sprinklered. The results of this survey were discussed with the Administrator and the Maintenance Director during the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0324Cooking FacilitiesS/S D
Findings
Based on observation it was determined that the facility failed to maintain the kitchen hood suppression system as required by NFPA 96, (Chapter 12, Section 12.1.2.3.1) and cooking appliance restraint as required by NFPA 54, 9.6.1.2. This was evidence by the following:1. Kitchen stove and cooking equipment missing wheel docking blocks. NFPA 96, 12.1.2.3 The fire-extinguishing system shall not require reevaluation where the cooking appliances are moved for the purposes of maintenance and cleaning, provided the appliances are returned to approved design location prior to cooking operations. NFPA 96, 12.1.2.3.1 An approved method shall be provided that will ensure the appliance is returned to an approved design location. NFPA 54, 9.6.1.2 Restraint. Movement of appliances with casters shall be limited by a restraining device installed in accordance with the connector and appliance manufacturer's installation instructions. This deficient practice could affect all residents, and staff should a fire occur and the suppression system fails to operate effectively due to non-code compliant positioning of cooking appliances. This deficiency was discussed during the exit conference.
Plan of correction · submitted by the facility
Corrective Action- Wheel chocks/docks installed in order to maintain proper alignment between equipment and fire suppression systems. Identification of Others- All residents have the potential to be affected by this deficiency. Education- Maintenance Director, Director of Food and Nutrition and Administrator educated on proper securing of appliances that are moveable, to ensure proper placement regarding fire suppression system Systemic Changes- Maintenance Director to ensure wheels chocks remain serviceable.
0345Fire Alarm System - Testing and MaintenanceS/S F
Findings
Based record review it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72. This was evidenced by:1. Fire alarm initiating and notification devices do not simultaneously deactivate when the fire alarm control panel is silenced. NFPA 101, Section 9.6.1.5* To ensure operational integrity, the fire alarm system shall have an approved maintenance and testing program complying with the applicable requirements of NFPA 70, National Electrical Code, and NFPA 72, National Fire Alarm and Signaling Code. NFPA 72, 14.2.1.1.2 Inspection, testing, and maintenance programs shall verify correct operation of the system. NFPA 72, 10.10.2 When an alarm signal deactivation means is actuated, both audible and visible notification appliances shall be simultaneously deactivated. Failure to maintain the fire alarm system has the potential to harm all occupants, staff, and visitors within the building should a delay occur in locating a fire throughout the facility. The deficiencies were discussed during the exit conference.
Plan of correction · submitted by the facility
Corrective Action- Contractor to reprogram alarm system to function per NFPA requirementsIdentification of Others- All residents have the potential to be affected by this deficiency. Education- Maintenance Director and Administrator educated on proper programming requirements of visual and audible fire alarm. Systemic Changes- Ensure that visual and audible alarms operate properly and are silenced simultaneously when this feature is activated.
0511Utilities - Gas and ElectricS/S D
Findings
Based on observation during the survey, it was determined that the facility failed to maintain proper gas practices in accordance with Life Safety Section 9.1 and NFPA 54, 11.1.2. This was evidenced by the following:1. Gas orifice on dryers is rated for 0-2000 feet in elevation in first floor laundry room. NFPA 101, 9.1.1 Gas. Equipment using gas and related gas piping shall be in accordance with NFPA 54, National Fuel Gas Code. NFPA 54, 11.1.2 High Altitude. Gas input ratings of appliances shall be used for elevations up to 2000 ft (600 m). The input ratings of appliances operating at elevations above 2000 ft (600 m) shall be reduced in accordance with one of the following methods:(1) At the rate of 4 percent for each 1000 ft (300 m) above sea level before selecting appropriately sized appliance(2) As permitted by the authority having jurisdiction.(3) In accordance with the manufacturer's installation instructions. This deficiency was discussed during the exit conference.
Plan of correction · submitted by the facility
Corrective Action- Proper orifices to be installed Order has been placed with the contractor and will be installed when the new items are received. Identification of Others- All residents have the potential to be affected by this deficiency. Education- Maintenance Director and Administrator educated on the types of gas orifices required for higher altitude locations. Systemic Changes- After reinstallation, Maintenance director will ensure the proper orifice is installed, per NFPA 54, 11.1.2.
0712Fire DrillsS/S F
Findings
Based on record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Sections 19.7.1.6 and 4.7.4. This was evidenced by the following: 1. Fire drills were not conducted during varying times and conditions. Time of drills were too close to previous drills on all shifts. NFPA 101 Fire drills in health care occupancies shall include the transmission of a fire alarm signal and simulation of emergency fire conditions. NFPA 101, 4.7.4. Drills shall be held at expected and unexpected times and under varying conditions to simulate the unusual conditions that can occur in an actual emergency. NFPA 101, 19.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, and administrative staff) with the signals and emergency action required under varied conditions. This was discussed during the exit conference.
Plan of correction · submitted by the facility
Corrective Action- Maintain a minimum of 2 hour intervals between like shift fire drillsIdentification of Others- All residents have the potential to be affected by this deficiency. Education- Director of Environmental Services (Maintenance Director) will conduct drills fire drills on each shift at varying and unexpected times. Systemic Changes- Maintenance Director to conduct fire drills at varied times to ensure timing and frequency requirements are met.
1/9/2024Complaint, Recertification Survey · ID KIN7114 deficiencies
0000Initial CommentsSurveyor note2 building records
Findings · record 1 of 2
A recertification survey with complaint #CO34498 was completed on 1/3/24 to 1/9/24. Four deficiencies were cited.
Findings · record 2 of 2
An Emergency Preparedness survey was conducted from 1/3/24 to 1/9/24. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
0812Food Procurement,Store/Prepare/Serve-SanitaryS/S F
Findings
Based on observations, interviews and record review the facility failed to store, prepare, distribute and serve food in a sanitary manner in two of two nourishment rooms. Specifically, the facility failed to:-Ensure food was labeled and dated in the nourishment rooms; and, -Ensure timely inspection of the ice machine and ice machine water filter. Findings include:I. Ensure food was labeled and datedA. Professional referenceThe Colorado Department of Public Health and Environment (2019) The Colorado Retail Food Establishment Rules and Regulations, retrieved from: https://www.colorado.gov/pacific/sites/default/files/DEHS_RetailFd_6CCR10102_RFFC_EffJan2019.pdf. It revealed in pertinent part, "A date marking system that meets the criteria stated in (1) and (2) of this section may include: Using a method approved by the Department for refrigerated, ready-to eat potentially hazardous food (time/temperature control for safety food) that is frequently rewrapped, such as lunch meat or a roast, or for which date marking is impractical, such as soft serve mix or milk in a dispensing machine; Marking the date or day of preparation, with a procedure to discard the food on or before the last date or day by which the food must be consumed on the premises, sold, or discarded as specified in (a) of this section; Marking the date or day the original container is opened in a food establishment, with a procedure to discard the food on or before the last date or day by which the food must be consumed on the premises, sold, or discarded as specified in (b) of this section; or Using calendar dates, days of the week, color-coded marks, or other effective marking methods, provided that the marking system is disclosed to the Department upon request." (Retrieved 1/11/24). B. Facility policy and procedureThe Food and Supply Storage policy, revised January 2023, was provided by the nursing home administrator (NHA) on 1/9/24 at 2:49 p.m. It revealed in pertinent part, "Cover, label and date unused portions and open packages. "Date and rotate items; first in, first out (FIF). Discard food past the use-by or expiration date."The Safe Handling of Personal Food (Outside Food) policy, dated 11/26/18, was provided by the NHA on 1/3/23 at approximately 11:30 a.m. It revealed in pertinent part, "All food items must be covered, dated and labeled with common name of the items. Most refrigerated foods must be labeled with the date they are to be discarded. A general rule would be three days from the time it was prepared."C. ObservationOn 1/3/24 at 1:45 p.m. the following was observed in the rehabilitation unit nourishment room:-In the refrigerator, there was a container of clam chowder with a manufacturer expiration date of 12/13/23, a peanut butter and jelly sandwich that was dated 12/26/23, a loaf of bread with no label or date. -In the dry-storage, there were seven cartons of orange juice with a manufacturer expiration date of 12/2/23.-In the freezer, there was a package of frozen cheeseburger with no label or date. At 1:56 p.m. the following was observed in the long term care unit nourishment room:-In the refrigerator, there was an opened jar of mayonnaise with a manufacturer expiration date of 7/4/22, an opened container of coffee creamer with a manufacturer date of 7/1/23, a container of an unknown food item that had a one-fourth inch layer of black on the top of it with no label or date, a container of blueberries with white fluffy substance on it with no label or date, a container of blackberries with white fluffy substance on it with no label or date, an opened container of prune juice with a manufacturer expiration date of 12/2/23 and a ham and cheese sandwich dated 1/24.-In the freezer, there were two containers of unknown food items with no label or date, a box of frozen yogurt sticks that expired on 12/25/23 and three frozen milkshake beverages with no label or date on them. On 1/4/24 at 10:35 a.m. the following was observed in the long term care unit nourishment room:-In the refrigerator, there was a ham and cheese sandwich that was labeled 1/24, a container of blueberries with a white fluffy substance on it with no label or date, an opened container of coffee creamer with a manufacturer date of 7/1/23, a container of blackberries with a white fluffy substance on it with no label or date, a carton of prune juice with a manufacturer expiration date of 12/2/23, a container of an unknown food time with a layer of black substance on it and an opened jar of mayonnaise with a manufacturer expiration date of 7/4/22. The DM was interviewed during the observation and said the sandwich was labeled incorrectly and needed to be disposed of. The DM said the prune juice, coffee creamer, blueberries, blackberries, mayonnaise and unknown food item needed to be disposed of. -In the freezer, there were two containers of unknown food items with no label or date, a box of frozen yogurt sticks that expired on 12/25/23 and three frozen milkshake beverages with no label or date on them. The DM said the yogurt sticks and milkshakes needed to be disposed of. On 1/4/24 at 10:40 a.m. the following was observed in the rehabilitation unit nourishment room:-In the refrigerator, there was a container of clam chowder with a manufacturer expiration date of 12/13/23 and a loaf of bread with no label or date. The DM said the clam chowder and the loaf of bread needed to be disposed of.-In the dry storage, there were seven cartons of orange juice with a manufacturer expiration date of 12/2/23. The DM said the orange juice needed to be disposed of. D. Staff interviewsThe DM was interviewed on 1/4/24 at 10:35 a.m. The DM said the dietary department was responsible for ensuring the nourishment rooms were clean, food was labeled and dated and expired foods were disposed of timely. The DM said the nourishment room on the long term care unit needed attention. The DM said whoever put the food item into the refrigerator or freezer was responsible for ensuring the food was labeled and dated. The DM was interviewed again on 1/9/24 at 10:30 a.m. He said he spoke with the infection preventionist (IP) and the night shift nursing staff were going to begin double checking the nourishment rooms to ensure all food was properly labeled and dated. The IP was interviewed on 1/9/24 at 3:11 p.m. The IP said all food should be labeled and dated. The IP said expired foods should be disposed of timely. II. Ensure timely inspection of the ice machine and ice machine water filterA. Professional referenceThe Colorado Department of Public Health and Environment (2019) The Colorado Retail Food Establishment Rules and Regulations, https://www.colorado.gov/pacific/sites/default/files/DEHS_RetailFd_6CCR10102_RFFC_EffJan2019.pdf. It revealed, in pertinent part, "Equipment food-contact surfaces and utensils shall be clean to sight and touch. The food-contact surfaces of cooking equipment and pans shall be kept free of encrusted grease deposits and other soil accumulations. Non food contact surfaces of equipment shall be kept free of an accumulation of dust, dirt, food residue, and other debris. Non food-contact surfaces of equipment shall be cleaned at a frequency necessary to preclude accumulation of soil residues." (Retrieved 1/11/24)B. Facility policy and procedureThe Ice Machine Cleaning procedure, dated 5/30/12, was provided by the NHA on 1/9/24 at 8:40 a.m. It revealed in pertinent part, "Ice machines are cleaned and sanitized on a regular basis and checked by the Supervisor or Manager."Ice scoop is sanitized daily through the dishmachine."C. Observation and interviews On 1/3/24 at 1:41 p.m. the ice machine scoop holder had brown particles floating in the bottom of the holder. On 1/4/24 at 10:35 a.m. the ice machine scoop holder had brown particles floating in the bottom of the holder. The water filter was changed on 2/17/21. The water filter read to change the filter every 12 months. The DM was interviewed during the observation and said he would remove the ice machine scoop and ensure the ice scoop and the ice scoop holder were cleaned. The DM said an outside company came every six months to clean the filter. The DM said the filter needed to change annually and had not been changed since 2/17/21. The DM was interviewed again on 1/9/24 at 10:30 a.m. The DM said he implemented a new system to clean the ice machine scoop and the ice machine holder every night. The DM said the ice scoop and the ice scoop holder should be clean and free of debris. The DM said he had the outside company service the ice machine and change the filter.
Plan of correction
The state did not require a plan of correction for this citation.
0880Infection Prevention & ControlS/S F
Findings
Based on observations, record review and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the possible development and transmission of infectious disease. Specifically, the facility failed to:-Ensure professional standards of infection control were followed when cleaning resident rooms and bathrooms; and, -Ensure the facility followed the infection control program when Resident #17 had gastrointestinal symptoms. Findings include:I. Ensure professional standards of infection control were followed when cleaning resident rooms and bathroomsA. Facility policy and procedureThe Housekeeping and Custodial Overview policy, dated 4/14/23, was provided by the nursing home administrator (NHA) on 1/3/23 at 2:07 p.m. It revealed in pertinent part, "Housekeeping and custodial staff members are critical participants in infection control programs. Without solid cleaning practices, the ability to break the cycle of infection in any building becomes unobtainable."The Hand Hygiene policy, dated 3/29/22, was provided by the NHA on 1/9/23 at 2:49 p.m. It revealed in pertinent part, "Health care workers will use waterless alcohol-based hand sanitizer or soap and water to clean their hands: before entering patient room or before donning sterile gloves"B. ObservationsDuring a continuous observation on 1/8/24 beginning at 12:34 p.m. and ended at 12:55 p.m. the following was observed:-At 12:38 p.m. maintenance assistant (MA) #1 entered the room with gloves on. MA #1 began vacuuming the resident room. MA #1 got down on his hands and knees to vacuum underneath the resident bed, chair and other furniture items. MA #1 stood up and returned to the housekeeping cart to get a clean towel and entered the resident room again without performing changing his gloves. MA #1 began wiping down the bathroom sink. MA #1 returned to the cart, disposed of the towel, got a clean towel and returned to the bathroom to wipe off the toilet riser.-With the same dirty gloves, MA #1 gathered the trash bag from the bathroom and placed the bag in another trash can in the room. MA #1 returned to the housekeeping cart, disposed of the dirty towel, got a new clean towel and returned to the bathroom to wipe off the toilet. MA #1 flushed the toilet. -MA #1 returned to the housekeeping cart, disposed of the dirty towel and took off his gloves. MA #1 put on new gloves without performing hand hygiene. MA #1 returned to the resident bathroom and returned the toilet riser to the correct position. -MA #1 went back to the housekeeping cart and got the mop. MA #1 moped the bathroom. MA #1 returned to the cart. MA #1 got a clean towel and began dusting the resident's room without performing hand hygiene. -MA #1 removed three drinks and some personal items from the resident's bedside table. MA #1 placed the items onto the ground. MA #1 wiped off the resident's bedside table. MA #1 used the same gloved hands and picked the resident's hot chocolate up by the rim of the mug where the resident's mouth would touch and placed it back on the bedside table. MA #1 placed the other items back on the resident's bedside table. C. Staff interviewsThe infection preventionist (IP) was interviewed on 1/8/24 at 2:00 p.m. The IP said the housekeeping staff were responsible for cleaning the resident rooms daily. The IP said all staff including housekeeping staff should always conduct hand hygiene prior to putting on gloves and after taking off gloves. The IP said the housekeeping staff needed to perform a glove change and hand hygiene every time they returned to the housekeeping cart. The IP said MA #1 should have changed his gloves and performed hand hygiene after crawling on the floor to vacuum. The IP said personal items including drinks should never be placed on the floor. The IP said cups should not be handled with dirty gloves or handled from the part of the glass that the resident's mouth would touch. The maintenance supervisor (MS) was interviewed on 1/9/24 at 9:59 a.m. The MS said he was in charge of the housekeeping department. The MS said MA #1 worked as a maintenance assistant and a housekeeper. The MS said hand hygiene should be performed before and after glove usage. He said gloves should be changed when moving from a clean surface to a dirty surface or anytime they returned to the housekeeping cart. The MS said MA #1 needed to change his gloves and perform hand hygiene after crawling on the floor. The MS said the floor was a dirty surface. The MS said MA #1 should have wiped around the resident's items, instead of putting them onto the floor and cleaning. The MS said he would provide education to MA #1 and the other housekeeping staff. D. Facility follow-upThe MS provided a copy of the education that was provided to MA #1 on 1/9/24 at 11:14 a.m. It revealed in pertinent part, "Gloves are not to be worn in hallways with the exception of cleaning or sanitizing surfaces with chemical cleaners, the use of carpet extraction equipment, transport of dirty laundry carts."II. Ensure gastrointestinal symptoms were reported to the IP and the physician timely to prevent the spread of the norovirusA. Facility policy and procedureThe Identification and Reporting of Suspected Infections policy, dated 12/15/22, was provided by the NHA on 1/3/24 at 3:39 p.m. It revealed in pertinent part, "Purpose:to provide guidance in order to identify and contain, as rapidly as possible, any infection that is suspected in any client to prevent spread of infection to others. "Any of the following occurrences signals potential infection and will be reported Nurse and Infection Preventionist (Rehab/skilled): nausea or vomiting lasting more than 24 hours and diarrhea lasting more than 24 hours."B. Record review documented in Resident #17's medical recordThe 11/25/23 progress note documented Resident #17 complained of nausea today and had emesis three times. Resident #17 had refused her meals, but had accepted ginger ale, Sprite and water. The resident did not have a fever and was negative for COVID-19. The 11/26/23 progress note documented Resident #17 was in the bathroom and said she was nauseated. The resident was spitting up large amounts of mucous. The resident denied a sore throat, refused an oral nutritional supplement and refused all medications. The 11/27/23 progress note documented at 3:48 p.m. revealed the resident reported she was nauseous and did not feel good. The progress note documented the physician was called and an anti-nausea medication was requested. The progress note documented the facility was waiting for a response. The 11/27/23 progress note documented at 10:41 p.m. revealed the resident did not feel well today and was vomiting and nauseous. The 11/28/23 communication with physician progress note documented at 2:39 p.m. revealed the physician ordered Imodium as needed for Norovirus. -The facility failed to notify the physician and the IP when the resident first had gastrointestinal symptoms. C. Staff interviewsThe IP was interviewed on 1/8/24 at 3:11 p.m. The IP said Resident #17 had gastrointestinal symptoms on 11/25 and 11/26/23. The IP said the licensed nurses failed to inform her or the physician that Resident #17 had nausea and vomiting until 11/27/23. The IP said Resident #17 typically was very active throughout the entire facility. The IP said when she returned to work on 11/27/23 after the weekend, she was notified that Resident #17 had nausea and vomiting. The IP said the licensed nurses should have notified her sooner. The IP said when she found out about Resident #17 having nausea and vomiting on 11/27/23, two other residents had already developed symptoms and tested positive for norovirus on 11/27/23. The IP said norovirus spread through the facility and 31 residents contracted the virus. The IP said the nurses should have notified her of Resident #17's symptoms sooner, so the resident could have been placed on isolationto prevent the spread of the disease and she could have consulted with the medical director sooner to get further direction. The IP was interviewed again on 1/9/24 at 10:12 a.m. She conducted education regarding personal protective equipment (PPE) and the importance of reporting signs and symptoms of norovirus to the IP and the physician timely. The IP said the education was given verbally and she did not document the education she provided to the staff. Registered nurse (RN) #3 was interviewed on 1/9/24 at 1:07 p.m. RN #3 said if a resident had nausea, vomiting or diarrhea more than once she would report it to the IP and the physician to get further guidance. RN #3 said the nurse stations had an infection control surveillance form to fill out that would prompt the nurse to notify the IP and the physician.
Plan of correction · submitted by the facility
Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the center is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the center’s allegation of compliance in accordance with section 7305 of the State Operations Manual. Residents effected by these deficient practices had rooms cleaned in a proper manner. Deficient practice was educated and corrected. Infection Prevention Nurse and physician were notified of gastrointestinal symptoms of effected residents. All residents have to potential to be effected by these deficient practices. Housekeeping staff to be educated on proper cleaning procedures to include hand hygiene and cleaning process. Nurses to be educated on proper procedures to report gastrointestinal symptoms to Infection Prevention and Physician. Housekeeping staff to be monitored and audited by Administrator or designee, 3 times a week for 4 weeks and weekly for 2 months. Nursing to be monitored and audited by Administrator or Infection Preventionist/designee regarding gastrointestinal concerns and reporting, 5 times a week x 4 weeks, and weekly for 2 months. Results of audits to be discussed and reviewed at facility QAPI meetings. Audits will continue until compliance has been met. Compliance date: 2/9/24
0881Antibiotic Stewardship ProgramS/S E
Findings
Based on record review and interviews, the facility failed implement an antibiotic stewardship program that included antibiotic use protocols and a system to monitor antibiotic use for three (#7, #16 and #5) of five residents reviewed for antibiotic use out of 29 sample residents. Specifically, the facility failed to ensure clinical signs and symptoms of an infection were identified and/or culture results were obtained prior to the administration of antibiotics for Residents #7, Resident #16 and Resident #5. Findings include:I. Professional referenceThe Centers for Disease Control and Prevention (CDC), antibiotic prescribing and usage in hospitals and long-term care, dated 2019, retrieved from https://www.cdc.gov/antibiotic-use/core-elements/hospital.html on 1/11/24, included the following recommendations:"Implement policies that apply in all situations to support antibiotic prescribing to include specifying the dose, duration and indication for all courses of antibiotics so that they are readily identifiable. Implement facility specific treatment recommendations, based upon the national guidelines and local susceptibilities and formulary options that optimizes antibiotic selections, duration, and common indications for the usage of community acquired pneumonia, urinary tract infections, skin and soft tissue infections."II. Facility policy and procedureThe Antibiotic Stewardship policy, dated 12/7/23, was provided by the nursing home administrator (NHA) on 1/3//24 at 3:39 p.m. It revealed in pertinent part, "Purpose: to provide guidance for (facility name) locations for antibiotic stewardship plans, to decrease the incident of multi-drug resistant organisms (MDROs), promote appropriate use while optimizing the treatment of infections and reducing the possible adverse events associated with antibiotic use; and to provide standard definitions to be sued as guidelines when initiating antibiotics. "Urinary Tract Infections: Residents without indwelling catheter: acute dysuria or fever and new or worsening in at least one of the following): in the absence of fever, two or more of the following): costovertebral angle tenderness, frequently, gross hematuria, suprapubic pain, urgency and urinary incontinence."III. Resident #7A. Resident status Resident #7, age 91, was admitted on 8/25/21. According to the January 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease and heart disease. The 10/25/23 minimum data set (MDS) assessment revealed the resident had severe cognitive impairments with short-term and long-term memory deficits. She was dependent for oral hygiene, toileting, showering, lower body dressing and personal hygiene. The MDS assessment documented the resident was frequently incontinent of bowel and bladder. B. Record reviewThe September 2023 CPO revealed the following physician order:-UA with urine culture one time only for confusion, ordered 9/26/23. The 9/28/23 progress note documented an urinary analysis (UA) was obtained using a sterile technique with a straight catheter. The resident tolerated will. The lab requisition was filled out and the urine was placed in the refrigerator. -A review of the resident's medical record did not reveal the resident had a fever or leukocytosis and did not meet McGeer's criteria. The incontinence care plan, initiated on 3/1/22 and revised on 7/31/23, revealed the resident had incontinence of bowel and bladder with no awareness of elimination patterns. The interventions included: checking and changing the resident per facility protocol, checking the resident at regular intervals and assisting with toileting as needed and providing incontinence products. IV. Resident #16A. Resident statusResident #16, age 86, was admitted on 3/30/21. According to the January 2024 CPO, diagnoses included: heart disease, obesity, depression and chronic pain. The 12/6/23 MDS assessment revealed the resident had moderate cognitive impairments with a brief interview for mental status (BIMS) with a score of 11 out of 15. She required set-up assistance with eating and oral hygiene. She was dependent for toileting, showering and lower body dressing. She required substantial assistance for upper body dressing and personal hygiene. The MDS assessment documented the resident was always incontinent of bowel and bladder. B. Record reviewThe 10/3/23 communication with the physician progress note documented the nurse practitioner ordered a UA to be completed after the resident had a shower. The note documented the resident's urine was positive for mixed flora. The nurse and resident were made aware.-A review of the resident's medical record did not reveal the resident had a fever or leukocytosis and did not meet McGeer's criteria. The 10/8/23 communication note documented the urine culture results were called to the provider and an order was given for cephalexin 500 milligrams (mg) twice a day for 10 days. The incontinence care plan, initiated on 12/27/21, revealed the resident was incontinent of bowel and bladder. The interventions included: checking the resident at regular intervals throughout the day and providing hygiene and providing incontinence products. V. Resident #5A. Resident statusResident #5, age 80, was admitted on 2/3/22. According to the January 2024 CPO, diagnoses included lymphedema (swelling) and mixed irritable bowel syndrome. The 10/25/23 MDS assessment revealed the resident had severe cognitive impairment with a BIMS with a score of six out of 15. She required set-up assistance for eating and oral hygiene. She required substantial assistance for toileting, showering and lower body dressing. She required parietal assistance for personal hygiene. The MDS assessment documented the resident was frequently incontinent of bladder and occasionally incontinent of bowel. B. Record reviewThe incontinence care plan, initiated on 2/10/22 and revised on 10/26/23, revealed the resident was frequently incontinent of bowel and bladder. The interventions included: encouraging residents to drink more fluids, using incontinence products and offering assistance as needed with toileting. -A review of the resident's medical record did not reveal the resident had symptoms that meet the McGreer's criteria to complete a UA. The medical record did not reveal a culture was completed prior to the start of the Augmentin antibiotic on 12/27/23. VI. Staff interviewsThe infection preventionist (IP) was interviewed on 1/8/24 at 3:11 p.m. The IP said Resident #7's family requested for the UA to be completed because they felt the resident had increased confusion. The IP said the nurse practitioner ordered the UA and did not ensure the resident met McGreer's criteria prior to ordering it. The IP said Resident #7 was started on Amoxicillin on 9/30/23 and ended the antibiotic on 10/5/23. The IP said the medical director completed training with the licensed nurse staff regarding McGreer's criteria and the signs and symptoms the residents needed to have prior to getting a UA order. The IP said she had noticed the nurse practitioner had ordered UAs for residents who did not meet the criteria. The IP said she was going to request the medical director to do training with the nurse practitioner regarding the McGreer's criteria. The IP said the resident needed to have certain symptoms and a fever or leukocytosis per McGreer's criteria to have an UA and cultures ordered. The IP said Resident #16 had confusion and painful urination prior to the order of the UA. The IP said the resident did not have a fever or leukocytosis, so therefore she did not meet the criteria to have an UA ordered. The IP said the resident was started on Cephalexin for 10 days. The IP said Resident #5 did not have a fever or leukocytosis, therefore she did not meet the criteria to have an UA ordered. The IP said the resident was started on Augmentin for seven days. The IP was interviewed again on 1/9/23 at 10:12 a.m. She said the facility used McGreer's criteria for antibiotic use. The IP said Resident #7, Resident #16 and Resident #5 should have not had a UA conducted as they did not meet the criteria. The IP said Resident #7, Resident #16 and Resident #5 should have not been prescribed antibiotics for a urinary tract infection as they did not meet the McGreer's criteria for antibiotic use. The IP said Resident #7, Resident #16 and Resident #5 were all incontinent. The IP said it would have been beneficial to review the cultures of the residents' UAs to determine if the cultures were related to fecal material. The IP said if she monitored which cultures were found in UAs she would be able to provide education to staff. The IP said for example if a lot of residents had bacteria cultures that were found in fecal matter, she would provide education on incontinence care to the nursing staff.
Plan of correction
The state did not require a plan of correction for this citation.
0883Influenza and Pneumococcal ImmunizationsS/S E
Findings
Based on record review and interviews, the facility failed to implement policies and procedures related to pneumococcal immunizations for eight (#9, #18, #21, #32, #5, #25, #3 and #16) of 10 residents reviewed for immunizations out of 29 sample residents. Specifically, the facility failed to:-Determine if additional doses of the pneumococcal vaccination were needed and offer the additional doses of the pneumococcal vaccination as needed to Resident #9, #18, #21, #5 and #25;-Offer Resident #32 a pneumococcal vaccination upon admission;-Offer Resident #32 an annual influenza vaccination; and,-Document declination forms, document risk versus benefit education and re-offer the pneumococcal vaccination annually for Resident #16 and Resident #3. Findings include:I. Professional referenceAccording to the Centers for Disease Control and Prevention (CDC) Recommended Immunization Schedule for Adults Aged 19 Years or Older, United States, 2022, retrieved on 12/13/23, from: https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf, in pertinent part, "Routine vaccination-pneumococcal-For those ages 19 to 64 with an additional risk factor or another indication was: One (1) dose PCV15 (pneumococcal 15-valent conjugate vaccine PCV15 Vaxneuvance) followed by PPSV23 (pneumococcal 23-valent polysaccharide vaccine PPSV23 Pneumovax 23)or one (1) dose PCV20 (pneumococcal 20-valent conjugate vaccine PCV20 Prevnar 20)." For those "over the age of 65 who meet age requirements and lack documentation of vaccination, or lack evidence of past infection was: One (1) dose PCV15 followed by PPSV23 or one (1) dose PCV20."Special situations: Age 19-64 years with certain underlying medical conditions or other risk factors who have not previously received a pneumococcal conjugate vaccine or whose previous vaccination history is unknown: One (1) dose PCV15 or one (1) dose PCV20. If PCV15 is used, this should be followed by a dose of PPSV23 given at least 1 year after the PCV15 dose. A minimum interval of 8 weeks between PCV15 and PPSV23 can be considered for adults with an immunocompromising condition, cochlear implant, or cerebrospinal fluid leak to minimize the risk of invasive pneumococcal disease caused by serotypes unique to PPSV23 in these vulnerable groups."Note: Immunocompromising conditions include chronic renal failure, nephrotic syndrome, immunodeficiency, iatrogenic immunosuppression, generalized malignancy, human immunodeficiency virus (HIV), Hodgkin disease, leukemia, lymphoma, multiple myeloma, solid organ transplants, congenital or acquired asplenia, sickle cell disease, or other hemoglobinopathies."Note: Underlying medical conditions or other risk factors include alcoholism, chronic heart/liver/lung disease, chronic renal failure, cigarette smoking, cochlear implant, congenital or acquired asplenia, CSF (cerebral spinal fluid) leak, diabetes mellitus, generalized malignancy, HIV, Hodgkin disease, immunodeficiency, iatrogenic immunosuppression, leukemia, lymphoma, multiple myeloma, nephrotic syndrome, solid organ transplants, or sickle cell disease or other hemoglobinopathies."II. Facility policy and procedureThe Immunizations/Vaccinations for Residents, Pneumococcal, Influenza, COVID-19 policy, dated 9/21/23, was provided by the nursing home administrator (NHA) on 1/8/24 at 11:00 a.m. It revealed in pertinent part, "Purpose: to provide residents and clients the opportunity to receive immunizations as they fit into their healthcare goals and to provide guidance for the location's immunization program including recommended vaccinations. "Upon admission, each client, resident and/or resident representative will receive the Vaccination Information Statements (VIS) for influenza and pneumococcal vaccines and the VIS or Fact Sheet for Recipients and Caregivers for the COVID-19 vaccine."If the client, resident and/or the resident representative consent to vaccination: ensure physician's order has been obtained for the vaccine(s) to be administered, obtain written consent if required by state regulation, if written consent is not required, obtain and document verbal consent, complete vaccine screening prior to administering vaccination and administer vaccination or refer to Provider or Pharmacy for vaccine administration. "Pneumococcal Vaccination: it is recommended that all clients and residents receive pneumococcal vaccination(s) per CDC (Center for Disease Control) guidelines for eligibility and timing."Annual Influenza Vaccination: It is recommended that all clients and residents receive influenza vaccination for the current year based on CDC recommendations. Residents admitted during influenza season should be vaccinated at the time of admission, if not previously vaccinated for the current influenza season." III. Resident #9A. Resident statusResident #9, age 79, was admitted on 4/3/19. According to the January 2024 computerized physician orders (CPO), diagnoses included epilepsy (seizure disorder) and type two diabetes mellitus. The 11/8/23 minimum data set (MDS) assessment revealed indicated the resident was not up to date on her pneumococcal vaccination but did not specify the reason. B. Record reviewA review of Resident #9's EMR revealed the resident was administered the Prevnar 13 vaccination on 4/11/17 and 8/15/19. -There was no documentation that indicated the resident had been offered the updated pneumococcal vaccination. IV. Resident #18A. Resident statusResident #18, age 86, was admitted on 11/29/22. According to the January 2024 CPO, diagnoses included heart failure, gastro-esophageal reflux disease (GERD) and lymphoid leukemia (cancer). The 12/6/23 MDS assessment indicated the resident was not up to date on her pneumococcal vaccination but did not indicate a reason. B. Record reviewA review of Resident #18's EMR revealed Resident #18 received the Prevnar 13 vaccination on 3/21/17. -There was no documentation that indicated the resident had been offered an additional pneumococcal vaccination. V. Resident #21A. Resident statusResident #21, age 89, was admitted on 8/11/23 and readmitted on 12/13/23. According to the January 2024 CPO, diagnoses included mild protein-calorie malnutrition and hypertension (high blood pressure). The 12/19/23 MDS assessment indicated the resident was up to date on her pneumococcal vaccination. B. Record reviewA review of Resident #21's EMR revealed Resident #21 had received the Prevnar 23 on 2/18/13 and the Prevnar 13 on 4/19/17. -There was no documentation that indicated the resident had been offered an additional pneumococcal vaccination. VI. Resident #32A. Resident statusResident #32, age 89, was admitted on 11/17/23. According to the January 2024 CPO, diagnoses included dementia, anxiety and constipation. The 11/23/23 MDS assessment indicated the resident had not been offered the influenza or pneumococcal vaccinations. B. Record review-A review of Resident #32's EMR revealed Resident #32 had not received an annual influenza vaccination or a pneumococcal vaccination. VII. Resident #5A. Resident statusResident #5, age 80, was admitted on 2/3/22. According to the January 2024 CPO, diagnoses included gastro-esophageal reflux disease (GERD), opioid dependence, depression and lymphedema (swelling). The 10/25/23 MDS assessment indicated the resident was not up to date on her pneumococcal vaccination but did not indicate a reason. B. Record reviewA review of Resident #5's EMR revealed Resident #5 had received the Prevnar 13 vaccination on 12/2/15. -There was no documentation that indicated the resident had been offered an additional pneumococcal vaccination. VIII. Resident #25A. Resident statusResident #25, age 72, was admitted on 2/3/23. According to the January 2024 CPO, diagnoses included heart failure and type two diabetes mellitus. The 11/1/23 MDS assessment indicated Resident #25 was offered the pneumococcal vaccination and declined. B. Record review-A review of Resident #25's EMR revealed no documentation thatResident #25 had received or declined the pneumococcal vaccination. IX. Resident #16A. Resident statusResident #16, age 89, was admitted on 3/30/21. According to the January 2024 CPO, diagnoses included heart disease, lymphedema (swelling) depression and history of COVID-19. The 12/6/23 MDS assessment indicated Resident #16 was offered the pneumococcal vaccination and declined. B. Record review-A review of Resident #16's EMR revealed the resident had refused the pneumococcal vaccination on 3/31/21 (see the director of nursing interview below). -A request for the 3/31/21 declination form and risk versus benefit for Resident #16 was requested on 1/8/24. The declination form and risk versus benefit were not provided during the survey process (1/3/24 to 1/9/24). The facility did not offer the pneumococcal vaccination annually. X. Resident #3A. Resident statusResident #3, age 67, was admitted on 4/2/19. According to the January 2024 CPO the diagnoses included multiple sclerosis (disease of the central nervous system) and history of COVID-19. The 11/8/23 MDS assessment indicated Resident #3 was offered the pneumococcal vaccination and declined. B. Record review-A review of Resident #3's EMR revealed the resident had refused the pneumococcal vaccination on 5/28/19 (see the director of nursing interview below). -A request for the 3/31/21 declination form and risk versus benefit for Resident #3 was requested on 1/8/24. The declination form and risk versus benefit were not provided during the survey process (1/3/24 to 1/9/24). The facility did not offer the pneumococcal vaccination annually. XI. Staff interviews The director of nursing (DON) was interviewed on 1/8/23 at 2:00 p.m. The DON said the admissions coordinator and herself were responsible for determining which vaccinations a resident had received prior to admission. The DON said she was responsible for determining which vaccinations the resident needed, obtaining consent, obtaining physician orders and administering the vaccination. The DON said at times she delegated some of the tasks to the charge nurse. The DON said she utilized the State Immunization System to determine which vaccinations each resident needed to receive. The DON said according to Resident #9's EMR, she had received the Prevnar 13 vaccination on 8/15/19. The DON said the resident should have been offered an additional dose of the pneumococcal vaccination one year after the resident received the Prevnar 13 vaccination. The DON said Resident #18 had received the Prevnar 23 vaccination on 3/21/17. The DON said she was unsure of how often the Prevnar vaccination should be offered and she would consult with the medical director for further guidance. The DON said Resident #21 received the Prevnar 23 vaccination on 2/18/13 and the Prevnar 13 vaccination on 4/19/17. The DON said typically the Prevnar 13 vaccination was given a year prior the Prevnar 23 vaccination. The DON said she would need to consult with the medical director to see if the resident should be offered an additional dose of the pneumococcal vaccination. The DON said Resident #32 admitted to the facility in November 2023. The DON said Resident #32 had not been offered an annual influenza vaccination since admission. The DON said she would reach out to the resident's representative to offer the annual influenza vaccination. The DON said she was unsure if Resident #32 had received any pneumococcal vaccinations. The DON said she would utilize the State Immunization System and the resident's family to determine if Resident #32 had received any pneumococcal vaccination and then offer the pneumococcal vaccination if needed. The DON said Resident #32 should have been offered the influenza vaccination upon admission. The DON said Resident #5 received the Prevnar 13 vaccination on 12/2/15. The DON said the resident should have been offered the Prevnar 23 a year after receiving the Prevnar 13. The DON said Resident #5 needed to be offered the Prevnar 23 vaccination. The DON said she was unsure if Resident #25 had received any pneumococcal vaccinations. She said she would look up the resident in the State Immunization System to determine if the resident needed to be offered a pneumococcal vaccination. The DON said according to the immunization tab in Resident #16's EMR she refused the pneumococcal vaccination on 3/31/21. The DON said according to the immunization tab in Resident #3's EMR she refused the pneumococcal vaccination on 5/28/19. The DON said the residents should be offered the pneumococcal vaccination yearly after refusing it initially. The DON said the declination form and the risk versus benefit education should be documented in the resident's EMR annually. The DON said she needed to review all of the residents' pneumococcal vaccinations to ensure the pneumococcal vaccinations were up to date. The DON said going forward she would review all of the residents' EMR annually at the start of the influenza season to determine if they needed additional doses of the pneumococcal vaccination.
Plan of correction · submitted by the facility
Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the center is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the center’s allegation of compliance in accordance with section 7305 of the State Operations Manual. 1. Residents number 9, 18, 21, 32, 5, 25, 3 and 16 immunization status were reviewed within CIIS and physicians’ offices. Consents were sent to POA and orders requested/received from physicians.a. Resident #9 consent and orders received. Immunization given on 1/23/24b. Resident #18 consent and orders received. Immunization given on 1/23/24c. Resident #21 consent and orders received. Immunization given on 1/23/24d. Resident #32 consent and orders received. Immunization given on 1/23/24. Consent and orders received for Flu vaccine on 1/9/24. Vaccine administered on 1/9/24.e. Resident #5 consent and orders received. Immunizations given on 1/25/24f. Resident #25 POA and resident declined immunization. Risk vs benefit of immunization and education provided to all parties.g. Resident #3 consent and orders received. Immunizations given on 1/25/24h. Resident #16 consent and orders received. Immunizations given on 1/25/242. All residents have the potential to be affected by the deficient practice. All resident immunization records were reviewed within CIIS and physician offices. For those unable to obtain records, history will be obtained from resident or family. On 1/23/24 with consent and orders from physician, a total of 7 residents had declined the PNA vaccine, 2 vaccinations were up to date and 23 vaccines were given. On 1/25/24, 3 additional vaccinations were given. 3. Upon admission, the IP along with HIM and admission coordinator, or designees, will obtain immunization records from hospital, doctor or CIIS. For those that are unattainable IP, HIM, admissions coordinator or designee will obtain history from family or resident. Admitting nurse will provide vaccinations and/or education to the vaccine upon admission. Immunizations will be reviewed during influenza season to determine if vaccinations are needed. Staff involved in the admission process will undergo education on new process. 4. Compliance will be monitored/audited weekly for 4 weeks, then monthly for 2 months. Results of audits to be discussed and reviewed at facility QAPI meetings. Audits will continue until compliance has been met. 5. Compliance date: 2/9/24

Reportable Occurrences

6 records
4/28/2026Neglect · ID 26020314003Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 4/28/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a neglect event. Client (A)'s representative said while they were talking on the phone with client (A), client (A) requested staff assistance to use the restroom. Allegedly, staff (1) told the client they had to wait because they just helped client (A) use the restroom where they did not do anything. The representative notified the facility. During the course of the investigation, the healthcare entity checked on the client to help address any unmet needs. Nursing assessed the client and management conducted interviews. Management suspended staff (1). Nursing indicated there were no new skin integrity findings. According to client (A)'s diagnoses and staff, client (A) had urgency with urination and requested to use the restroom frequently. Client (A) stated it was hard to wait for the bathroom. Other clients reported longer wait times happened as staff care for others. Through interviews, assistance was provided but staff (1)'s verbal response did not align with the facility's values or mission. Staff (1)'s employment was terminated. The neglect event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 7/31/2026 · released to the public 8/7/2026.
1/13/2026Neglect · ID 26020314002Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 1/12/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a neglect event. Client (A)’s family reported staff were not responding to client (A)’s call light in a timely manner, over an hour wait time or staff did not respond at all. In addition, client (A) alleged when staff did respond they told her that “they were not at her beck and call” and staff placed the call light in a way that was not easily obtainable by client (A). During the course of the investigation, the healthcare entity checked on client (A) to ensure the call light was within reach and that her needs were met. Management suspended the identified staff, conducted an assessment and interviews and implemented a supportive and safety monitoring plan for the client. No skin integrity issues were identified, and social services conducted a trauma assessment with client (A). Staff reported they responded to the call light and moved it while care was provided. Both staff stated they did move the location of the call light due to a few accidental calls but ensured client (A) could still reach it. Staff denied making the comment but noted they were busy attending to all clients. Later, client (A) expressed she did hit the call light by accident a few times and stated she had more concerns about the staff’s attitude versus being neglected. No other staff or clients reported the same concerns. The facility took the opportunity to provide additional training to the staff regarding customer service, placing call lights and ensuring they maintain a proper attitude when working with clients. Both staff returned to work. An allegation of staff neglect could not be substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 3/27/2026 · released to the public 4/3/2026.
7/30/2025Physical Abuse · ID 25020314004Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 7/30/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a physical abuse event. Reportedly, client (B) alleged staff were rough and mishandled her while providing care. Client (B) requested the staff members be removed from her care. During the course of the investigation, the healthcare entity suspended the staff, conducted an assessment and interviews, notified the police and implemented a supportive and safe monitoring plan. No visible injury was observed, and she had no current complaint of pain. Staff reported the client nearly fell during a transfer, which required supportive assistance. Staff denied mishandling the client, and no other clients reported having any concerns about staff mistreatment. The facility concluded an allegation of abuse was not substantiated. The facility took the opportunity to provide additional customer service training to the staff. The suspended staff returned to work. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 10/29/2025 · released to the public 11/5/2025.
7/21/2025Neglect · ID 25020314003Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 7/22/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a neglect event. Reportedly, client (B) and family alleged concerns with staff (1)’s care approach and lack of infection control with peri-care. Client (B) complained of severe discomfort on her backside area all night relating it to staff (1)’s care. Client (B) requested another caregiver. During the course of the investigation, the healthcare entity suspended staff (1), conducted an assessment and interviews and provided emotional support to client (B). Re-education occurred to staff regarding handwashing and glove use with peri-care. Record review showed client (B) had a new open area on her buttocks that opened two days earlier and treatments were in place. Through interviews, staff (1) admitted that they did not use gloves but engaged in handwashing. The facility concluded an allegation of neglect was not substantiated as care was offered and provided. However, staff (1) should have used gloves per facility policy and standards of care. Prior to returning to work, staff (1) redid competency requirements for care, which included glove use. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 10/29/2025 · released to the public 11/5/2025.
7/29/2024Neglect · ID 24020314001Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 7/29/2024, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported neglect of a client. During the course of the investigation, the healthcare entity completed skin assessments on the client after staff (#1) alleged that staff (#2) did not complete a skin assessment properly. The client’s skin assessment showed significant improvement of a wound, however the assessment documentation was not performed properly, therefore all staff were educated on skin assessments and wound care documentation with audits. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 2/26/2025 · released to the public 3/6/2025.
7/28/2024Diverted Drugs · ID 24020314002Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 7/29/2024, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a drug diversion after a staff member inadvertently took a narcotic pill instead of an anti diarrhea, over the counter pill that was inside a cup next to a cup that had a client’s narcotic inside. During the course of the investigation, the healthcare entity educated staff on the policy for not using facility stock for personal needs including over the counter medications. Per interviews, staff (#1) was not feeling well and requested Imodium that was pulled from the medication cart stock by staff (#2) who was in the process of dispensing medications to clients and when the error was discovered management and the pharmacy was notified with a full narcotic count performed with no issues identified. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 3/26/2025 · released to the public 4/2/2025.