22
Inspections
47
Deficiencies
0
Actual Harm or Above
33
Occurrences
May 14, 2026
Last Inspection
S/S D/E/F Potential for harm
The most recent inspection of RIVERBEND HEALTH AND REHABILITATION CENTER on record is dated May 14, 2026. Across 22 published inspections, state surveyors cited 47 deficiencies, none of which reached the actual-harm level.
Colorado publishes inspections on a rolling window, so older surveys may no longer appear. Citation codes 0000 and 9999 are the surveyor's opening and closing comments, not deficiencies, and are excluded from the counts above. Where the state required one, the facility's own plan of correction is shown beneath the finding it answers.
Provider Information
Status
Active
Facility Type
SNF/NF Dual Certification
Administrator
Deckman, Courtney R
Owner
COTTONTAIL CREEK HEALTHCARE INC
Phone
(970) 669-0345
Payor Source
Medicare, Medicaid, Private Pay
City
LOVELAND
ZIP
80534-5228
Inspections & Citations
22 inspections · 47 deficiencies5/14/2026Recertification Survey · ID 22F6B7-L16 deficiencies▼
0000INITIAL COMMENTSSurveyor note▼
Findings
INITIAL COMMENTS (ID Prefix Tag #K000) are informational only and represent the facility's general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a). This survey was conducted on May 14, 2026, for compliance with the National Fire Protection Association (NFPA 101) Life Safety Code (2012) Chapter 19 “Existing Health Care Occupancies.”This structure is a one (1) story, Type III (200) IIIB construction. The facility has a partial basement used only for support services, with no resident access. The facility is licensed for 100 beds, and the census on the date of the survey was 82. The facility is protected throughout by a National Fire Protection Association (NFPA) 13 automatic wet-pipe and anti-freeze fire sprinkler systems. The facility is classified as fully sprinklered. The results of this survey were discussed with the Maintenance Supervisor and the Facility Administrator during the exit conference.
Plan of correction
The state did not require a plan of correction for this citation.
0161Building Construction Type and Height▼
Findings
During the record review, observations, and interviews, it was determined that the facility failed to provide documentation in accordance with Section 4.5.8 of the Life Safety Code. Without an accurate copy of the life safety plans. We cannot verify that the construction type, fire separations, and smoke barriers are being maintained within the facility in accordance with NFPA 101, Life Safety Code. This was evidenced by the following:1. No records or documentation of annual inspections above the ceiling to verify fire protection systems and fire/smoke barriers are being maintained. NFPA 101, 4.5.8 Maintenance. Whenever or wherever any device, equipment, system, condition, arrangement, level of protection, or any other feature is required for compliance with the provisions of this Code, such device, equipment, system, condition, arrangement, level of protection, or other feature shall thereafter be maintained, unless the Code exempts such maintenance.
Plan of correction · submitted by the facility
K161Building Construction Type and Height Resident Specific: No residents Identified but could affect all residents, staff and visitors within the facility. Identification of others: Potential to affect all occupants, who might include staff, residents and visitors. System and Measures: During the record review, observations, and interviews, it was determined that the facility failed to provide documentation in accordance with Section 4.5.8 of the Life Safety Code. Without an accurate copy of the life safety plans. We cannot verify that the construction type, fire separations, and smoke barriers are being maintained within the facility in accordance with NFPA 101, Life Safety Code. Findings Include: No records or documentation of annual inspections above the ceiling to verify fire protection systems and fire/smoke barriers are being maintained. The facility has requested a time limit waiver so we can get the Life Safety plans per the guidance from Life Safety. Monitoring: Maintenance will maintain the Life Safety plans once they are received. In compliance on: 5/14/2027
0211Means of Egress - General▼
Findings
Based on observations and staff interviews, it was determined that the facility failed to maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. This was evidenced by the following: Memory care exit gate drags on the ground and is difficult to open. NFPA 101, 7.1.10.1* General. Means of egress shall be continuously maintained free of all obstructions or impediments to full instant use in the case of fire or other emergencies. NFPA 101, 19.2.1 General. Every aisle, passageway, corridor, exit discharge, exit location, and access shall be in accordance with Chapter 7. This deficient practice could affect all residents, staff, and visitors throughout the smoke compartment if this exit discharge is needed during an emergency. The exit deficiency was discussed during the exit conference.
Plan of correction · submitted by the facility
K211Means of Egress - GeneralResident Specific: No residents Identified but could affect all residents, staff and visitors within the facility. Identification of others: Potential to affect all occupants, who might include staff, residents and visitors. System and Measures: Based on observations and staff interviews, it was determined that the facility failed to maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. This was evidenced by the following:Memory care exit gate drags on the ground and is difficult to open. The maintenance Director has completed the repairs to the gate, and it no longer drags. Monitoring: Maintenance will check the rest of the facility confirm all egress gates and doors are free to open with ease. This will be monitored monthly when doing door checks in TELS.In compliance on: 5/29/2026
0353Sprinkler System - Maintenance and Testing▼
Findings
Based on observations during the survey, it was determined that the facility failed to maintain the automatic fire sprinkler system in accordance with National Fire Protection Association (NFPA) 25, 5.2.1.2 This was evidenced by the following:Storage is too close to the fire sprinkler in the hall closet near room 29. This deficiency could affect occupants throughout the smoke compartment if the fire sprinkler system fails to perform as designed. The Maintenance Director acknowledged the automatic sprinkler deficiency during the walk-through. NFPA 25, 5.2.1.2* The minimum clearance required by the installation standard shall be maintained below all sprinkler deflectors. A.5.2.1.2 NFPA 13, Standard for the Installation of Sprinkler Systems, allows stock furnishings and equipment to be as close as 18 in. (457 mm) to standard spray sprinklers. This deficiency was discussed during the exit conference.
Plan of correction · submitted by the facility
K353Sprinkler System - Maintenance and TestingResident Specific: No residents Identified but could affect all residents, staff and visitors within the facility. Identification of others: Potential to affect all occupants, who might include staff, residents and visitors. System and Measures: Based on observations during the survey, it was determined that the facility failed to maintain the automatic fire sprinkler system in accordance with National Fire Protection Association (NFPA) 25, 5.2.1.2 This was evidenced by the following:Storage is too close to the fire sprinkler in the hall closet near room 29. Maintenance has removed the items near the sprinkler and has done an education with staff. Monitoring: Maintenance will check the rest of the facility confirm all storage areas are in compliance and will complete the educations for the staff. In compliance on: 5/29/2026
0363Corridor - Doors▼
Findings
Based on observation and staff interviews during the survey, it was determined that the facility failed to maintain corridor doors in accordance with the Life Safety Code Section 19.3.6.3This was evidenced by the following: Fire/smoke corridor doors near room 117 do not close completely,NFPA 101, 19.3.6.3.1 19.3.6.3.1* Doors protecting corridor openings in other than required enclosures of vertical openings, exits, or hazardous areas shall be doors constructed to resist the passage of smoke. NFPA 101, 19.3.6.3.2, (2) In smoke compartments protected throughout by an approved, supervised automatic sprinkler system in accordance with 19.3.5.7, the door construction materials requirements of 19.3.6.3.1 shall not be mandatory, but the doors shall be constructed to resist the passage of smoke. This deficient practice could affect all residents within the smoke compartments if egress becomes untenable due to smoke and heat transfer through the non-latching corridor doors and gaps in the door smoke seals. This was discussed during the exit conference.
Plan of correction · submitted by the facility
K363Corridor - Doors Resident Specific: No residents Identified but could affect all residents, staff and visitors within the facility. Identification of others: Potential to affect all occupants, who might include staff, residents and visitors. System and Measures: Based on observation and staff interviews during the survey, it was determined that the facility failed to maintain corridor doors in accordance with the Life Safety Code Section 19.3.6.3This was evidenced by the following: Fire/smoke corridor doors near room 117 do not close completely. Maintenance has done the repairs needed to the doors so they close with a positive latch. Monitoring: Maintenance has checked the rest of the doors and confirmed all doors are closing with a positive close and will maintain logs with monthly door checks in TELS.In compliance on: 5/29/2026
0521HVAC▼
Findings
Based on a review of records and staff interviews during the survey, the facility failed to maintain all corridors in accordance with NFPA 90A, Standard for the Installation of Air-Conditioning and Ventilation Systems, Section 4.3.12.1.1, Egress Corridors. This was evidenced by the following: During the record review and facility walk-through, it was found that the facility uses swamp coolers to cool the corridors, resident rooms, and adjacent areas, thereby turning all corridors into plenum spaces. This deficiency affects all residents and staff in all smoke compartments. NFPA 90A, 4.3.12.1.1* Egress corridors in nursing and long-term care facilities shall not be used as a portion of a supply, return, or exhaust air system serving adjoining areas unless otherwise permitted. This was discussed during the exit conference. NOTE: This facility has a current waiver for this deficiency.
Plan of correction · submitted by the facility
K521HVACResident Specific: No residents Identified but could affect all residents, staff and visitors within the facility. Identification of others: Potential to affect all occupants, who might include staff, residents and visitors. System and Measures: Based on a review of records and staff interviews during the survey, the facility failed to maintain all corridors in accordance with NFPA 90A, Standard for the Installation of Air-Conditioning and Ventilation Systems, Section 4.3.12.1.1, Egress Corridors. This was evidenced by the following:During the record review and facility walk-through, it was found that the facility uses swamp coolers to cool the corridors, resident rooms, and adjacent areas, thereby turning all corridors into plenum spaces. This deficiency affects all residents and staff in all smoke compartments. The facility has a current waiver and will monitor the expiration date and file for a new time limited waiver prior to the expiration date of the current waiver. .Monitoring: The facility has a current waiver and will monitor the expiration date and file for a new time limited waiver prior to the expiration date of the current waiver. In compliance on: 5/29/2026
0712Fire Drills▼
Findings
Based on a review of the records and staff interview, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, NFPA 101, Sections 19.7.1.6 and 4.7.4. This was evidenced by the following: Fire drills were not conducted at varying times and under varying conditions. The time of the drills was too close to the previous drills. This inadequate training could impact residents in all smoke compartments during actual emergencies when staff are unprepared for unusual conditions. NFPA 101 Fire drills in health care occupancies shall include the transmission of a fire alarm signal and simulation of emergency fire conditions. NFPA 101, 4.7.4. Drills shall be held at expected and unexpected times and under varying conditions to simulate the unusual conditions that can occur in an actual emergency. This deficiency was discussed with the Administrator and Maintenance Director during the exit conference.
Plan of correction · submitted by the facility
K712Fire DrillsResident Specific: No residents Identified but could affect all residents, staff and visitors within the facility. Identification of others: Potential to affect all occupants, who might include staff, residents and visitors. System and Measures: Based on a review of the records and staff interview, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, NFPA 101, Sections 19.7.1.6 and 4.7.4. This was evidenced by the following:Fire drills were not conducted at varying times and under varying conditions. The time of the drills was too close to the previous drills. The facility has conducted an education with the maintenance director and the executive director on conducting fire drills in accordance with the Life Safety Code and NFPA 101 Sections 19.7.1.6 and 4.7.4. Monitoring: The facility has conducted an education with the maintenance director and the executive director on conducting fire drills in accordance with the Life Safety Code and NFPA 101 Sections 19.7.1.6 and 4.7.4. This is currently in TELS but will be added to include the varying times for fire drills to stay in compliance. In compliance on: 5/29/2026
4/30/2026Complaint, Recertification Survey · ID 22F6B7-H17 deficiencies▼
0000Initial CommentsSurveyor note2 building records▼
Findings · record 1 of 2
A recertification survey with complaint #CO1913850, #CO1913851, #CO2669632, #CO2964871, #CO2989690, #CO2992317, Incident #2967698, Incident #2967770, Incident #2967819, Incident #2967865, Incident #2967891, Incident #2967925 and Incident #2989786 was conducted on 4/27/26 to 4/30/26. Seven deficiencies were cited.
Findings · record 2 of 2
An Emergency Preparedness survey was conducted from 4/27/26 to 4/30/26. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
0554Resident Self-Admin Meds-Clinically Approp▼
Findings
Based on observations, record review and interviews, the facility failed to ensure the self-administration of medications was clinically appropriate for one (#65) of one resident out of 51 sample residents. Specifically, the facility failed to ensure Resident #65 was assessed for self-administration of Visine eye drops and DeepSea nasal saline. Findings include:I. Facility policy and procedureThe Self Administration of Medications policy, undated, was provided by the nursing home administrator (NHA) on 4/30/26 at 5:09 p.m. It revealed in pertinent part, "All residents who desire to self-administer medication may do so if deemed safe by the provider and the facility. "The resident must follow all facility policies for self-medication."The facility shall compile a list of all resident medications along with any known allergies and verify the accuracy and completeness of the list with the resident and authorized practitioner at the time of admission."The facility shall review this list with the resident and authorized practitioner at least once a year and maintain documentation of such review."The facility will perform an evaluation of resident’s ability to self-administer safely upon admission, quarterly, and with a significant change. An evaluation may also be done if a new medication is ordered or if the staff believes the resident is not administering the medication safely."The facility shall report non-compliance, misuse, or inappropriate use of known medications by a resident who is self-administering to that resident’s authorized practitioner and responsible party if applicable."Any resident deemed safe to self-administer medications will have an assessment and a quarterly updated care plan."Failure to administer and/or store medications safely may result in the facility and provider removing the self-administration order."II. Resident #65A. Resident statusResident #65, age greater than 65, was admitted on 10/22/24. According to the April 2026 computerized physician orders (CPO), diagnoses included osteoarthritis (chronic joint disease), spinal stenosis, hypertension, major depressive disorder, generalized anxiety disorder and muscle weakness. The 3/11/26 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score (BIMS) of 15 out of 15. She required staff supervision for toileting and transfers, moderate assistance with personal hygiene, and set-up assistance with eating. B. Resident observation and interviewOn 4/28/26 at 10:04 a.m. Resident #65 was sitting in her power wheelchair in her room, facing her bed and the bedside drawer. The drawer was partially opened, revealing a bottle of DeepSea nasal saline and a bottle of Visine eye drops inside. Resident #65 said she used the medications by herself, so she kept them in her drawer. She said she used the medications frequently every day but did not remember how many times she used them per day. Resident #65 said the facility staff was aware of the medications in her drawer. C. Record reviewReview of Resident #65’s April 2026 electronic medication administration records (EMAR), from 4/1/26 to 4/29/26, revealed no documentation to indicate that the Visine eye drops and the DeepSea nasal saline had been administered to the resident.-However, Resident #65 said she used the Visine eye drops and DeepSea nasal saline every day. (see resident interview above).-Review of Resident #65’s electronic medical record (EMR) did not reveal that an assessment for the self-administration of Visine eye drops and DeepSea nasal saline had been completed for the resident.-Review of Resident #65’s April 2026 CPO revealed there was no active physician’s order for the Visine eye drops and the DeepSea nasal saline. III. Staff interviewsRegistered nurse (RN) #1 was interviewed on 4/30/26 at 9:15 a.m. RN #1 said Visine eye drops and DeepSea nasal saline were medications and required a physician’s order to administer. RN #1 said Resident #65required assessment to deem her safe to administer her own medication before being allowed to have medication in her possession. RN #1 said Resident #65 did not have a physician’s order for the Visine and DeepSea nasal saline. RN #1 said she would immediately inform her supervisor and remove the medications from the resident’s bedside drawer until it was deemed safe for her to have the medications in her possession. The director of nursing (DON) and the regional clinical resource were interviewed together on 4/30/26 at 10:45 a.m. The DON said Visine eye drops and DeepSea nasal saline were medications and required a physician’s order and a resident assessment in order for them to be self-administered and made available to Resident #1 in her bedside drawer. The DON said she was notified by RN #1 of the absence of a physician’s order and immediately placed an order for the Visine eye drops and the DeepSea nasal saline. The DON said without an assessment, there was no monitoring for side effects or drug-to-drug interactions The regional clinical resource said all medications should be stored in a secure area, out of reach of all residents, unless otherwise indicated. She said medications kept at residents’ bedsides were prone to contamination. She said if a resident touched the tip of a Visine bottle to an infected eye and continued to use it, or if another resident gained access to the bottle, it would create a significant infection control hazard. The regional clinical resource said the facility would immediately provide education to clinical staff to ensure medications were stored in a secure location. She said the facility would ensure all residents’ medications had the required physician’s orders and safety assessments for self-medication administration.
Plan of correction · submitted by the facility
#1 Corrective Action: The facility failed to ensure the self-administration of medications was clinically appropriate for one (#65) of one resident out of 51 sample residents. Specifically, the facility failed to ensure Resident #65 was assessed for self-administration of Visine eye drops and Deep Sea nasal saline. Director of nursing (DON)/designee recovered medications. Follow up was completed with medical doctor (MD) for orders to self-administer medications, care plan updated and self-administer assessment completed.#2 Identification of Others: The facility took the following actions to prevent any further self-administration of medications without orders by doing a complete room to room sweep of all resident rooms on 4/30/2026. No further concerns noted at this time.#3 Systemic Changes: The DON or designee have educated all nursing staff on ensuring no residents have medications at bedside. The education also included if the resident does have access to self-administration that all medications will be stored in a safe place and out of reach of other residents. Resident #65 was instructed to notify staff immediately if any outside medications are brought in to ensure proper interventions and safety measures are in place.#4 Monitoring: The DON or designee will complete 4 resident room sweeps 3 times weekly (for a minimum of 12 weeks) to ensure no resident without proper orders are self-administering medications. The audit will include the date, resident name, if any medications are at bedside, if they have an order to self-administer medications and if these items have a proper care plan along with MD orders. In addition, there will be a section for notes and staff education. Audits will be reviewed by the Risk Management/Quality Assurance Committee monthly until such time consistent substantial compliance has been achieved as determined by the committee. This will be recorded on an audit form. Audits will be reviewed by the Risk Management/Quality Assurance Committee monthly until such time consistent substantial compliance has been achieved as determined by the committee.
0568Accounting and Records of Personal Funds▼
Findings
Based on record review and interviews, the facility failed to provide evidence that a quarterly statement was provided to residents and/or resident representative to establish and maintain a system that assures a full and complete, generally accepted accounting principles, of each resident's personal funds entrusted to the facility on the resident's behalf for one (#65) of one resident reviewed for personal funds out of 51 sample residents. Specifically, the facility failed to provide Resident #65 with a copy of her personal funds statement on at least a quarterly basis. Findings include:I. Facility policy and procedureThe Accounts Receivable policy and procedure, revised 1/1/26, was provided by the nursing home administrator (NHA) on 5/4/26 at 1:12 p.m. It read in pertinent part, "This procedure defines the standardized process for managing and monitoring Resident Trust Funds (RTF), ensuring residents have appropriate access to their funds while safeguarding those assets in full compliance with applicable state and federal regulations. It promotes consistency, transparency, and accountability in the administration of resident finances. "The facility will send out the RTF statement to the resident or the resident's legal representative within 30 days from the end of the quarter or as specified by the state or in the federal regulations."The business office will keep a copy of the quarterly statements sent to the residents or their legal representatives."The facility’s executive director will be responsible for ensuring quarterly statements are submitted in a timely manner and in accordance with State or Federal regulations.”II. Resident trust fund authorizationThe Authorization and Agreement to Manage Resident Funds form read in pertinent part, "By my signature below, I hereby authorize the facility named above to establish and manage a federal deposit insurance corporation (FDIC) insured interest-bearing resident fund or burial account with the options specified above. I understand that I may have my recurring checks deposited into my resident fund account, that I may make deposits to and withdrawals from my resident fund account at the facility, and that I will receive a statement of any account I have at least quarterly."III. Resident #65A. Resident statusResident #65, age greater than 65, was admitted on 10/22/24. According to the April 2026 computerized physician orders (CPO), diagnoses included osteoarthritis (chronic joint disease), spinal stenosis, hypertension, major depressive disorder, generalized anxiety disorder and muscle weakness. The 3/11/26 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score (BIMS) of 15 out of 15. B. Resident interviewResident #65 was interviewed on 4/27/26 at 3:16 p.m. Resident #65 said she was her own financial responsible person, but she said she had never received a statement about her personal funds account since admitting to the facility over a year and a half ago. She said she often went to the business office to ask them verbally whenever she wanted to know her account balance, and the business office manager would verbally tell her the balance. C. Record reviewA request was made on 4/29/26 for documentation to indicate when Resident #65 received her quarterly statements. -However, the business office manager was unable to provide documentation that indicated when Resident #65 received her personal funds account balance statements on a quarterly basis (see interviews below). IV. Staff interviewsThe business office manager was interviewed on 4/29/26 at 2:14 p.m. The business office manager said Resident #65 was her own financially responsible person. She said the resident often stopped by the business office to verbally request her personal funds account balance. The business office manager said she prepared the personal funds account balances of all residents who had a trust account with the facility, but she said she did not send balance statements out to the residents or their representatives. The business office manager said the facility managed the finances for Resident #65 and a personal funds account balance statement should be issued to her at least quarterly. She said she thought the verbal reports she gave to the resident regarding her balance counted, however, she said she did not have documentation of when Resident #65 verbally requested her account balance. The NHA was interviewed on 4/30/26 at 11:20 a.m. The NHA said residents could request a personal funds account balance statement at any time, but it should not replace the policy of issuing quarterly statements and documenting when the statements were issued to residents or sent to their representatives. The NHA said all residents who had money managed by the facility should have received a quarterly personal funds account balance statement, including Resident #65. The NHA said the business office manager should send and document when residents' personal funds account balance statements were issued.
Plan of correction · submitted by the facility
#1 Corrective Action: The facility failed to provide quarterly statements to residents and/or resident representative for one (#65) of one resident out of 51 samples. Specifically, the facility failed to provide Resident #65 with a quarterly statement of her personal funds. Business Office Director provided a statement to all residents or resident representatives on 4/30/2026.#2 Identification of Others: The facility took the following actions to ensure all residents or resident representatives with a facility account received their quarterly statements. 47 residents had an open account as of 4/30/2026. All 47 residents or their resident representative received a statement on 4/30/2026.#3 Systemic Changes: The executive director (ED) educated the Business Office Director on the policy of providing quarterly statements to residents. On 5/19/2026, residents were informed via resident council that they would receive a quarterly statement if they have a facility account.#4 Monitoring: The ED will audit to ensure quarterly statements are provided timely to all residents or resident representatives for the next 7 months. This will allow us to review the remaining 3 quarters this year. Audits will be reviewed by the Risk Management/Quality Assurance Committee monthly until such time consistent substantial compliance has been achieved as determined by the committee. This will be recorded on an audit form. Audits will be reviewed by the Risk Management/Quality Assurance Committee monthly until such time consistent substantial compliance has been achieved as determined by the committee.
0600Free from Abuse and Neglect▼
Findings
Based on record review and interviews, the facility failed to ensure one (#65) of six residents reviewed for abuse out of 51 sample residents was kept free from abuse. Specifically, the facility failed to protect Resident #65 from verbal abuse by Resident #60. Findings include:I. Facility policy and procedureThe Abuse policy, dated October 2024, was received from the nursing home administrator (NHA) on 4/27/26 at 10:41 a.m. It read in pertinent part,“It is the policy of this facility that reports of abuse, neglect, misappropriation of property, and exploitation are promptly and thoroughly investigated. When an incident or suspected incident of abuse or neglect is reported, the administrator or designee will investigate the incident with the assistance of appropriate personnel. The investigation will consist of at least the following: an interview with the person(s) reporting the incident; interviews with any witnesses to the incident; an interview with the resident if possible; an interview with staff members having contact with the resident during the period/shift of the alleged incident if applicable; interviews with the resident's roommate, family members, and visitors if applicable; and, a review of all circumstances surrounding the incident. All residents and alleged victims of any pending investigation will be kept safe from any alleged assailants until an outcome of further investigation is achieved. Should the investigation reveal that abuse occurred, the administrator would report such findings to the State Licensing Agency as necessary, health department within 24 hours and police department within two hours as necessary with the results of the completion of the investigation. The administrator or designee will complete a copy of the Resident Abuse Investigation Report form within five working days of the reported incident.” II. Incident of verbal abuse towards Resident #65 by Resident #60 reported on 4/7/26A. Facility investigationThe 4/7/26 facility investigation documented a verbal altercation between Resident #60 and Resident #65. The incident occurred on an unknown date in the dining room when Resident #60 passed Resident #65 and called her an inappropriate name. When interviewed by facility staff, Resident #65 said, “She just says mean things to me like ‘fat (expletive)’ when she goes by me. I try to ignore her in the hallways but now she will come real close to me in the dining room and call me names.”Resident #60 denied the incident occurred. Five staff members and 11 residents were interviewed. Those interviewed denied having an issue with Resident #60 and had not heard Resident #60 be verbally aggressive towards Resident #65. Staff abuse education was completed with 13 staff members in attendance, but only five staff completed an abuse quiz. Resident #60 was placed on frequent safety checks for three days. The residents’ responsible parties, the police and the physicians were notified. The investigation documented that the facility unsubstantiated verbal abuse.-However, abuse occurred due to Resident #60 making willful verbal insults to Resident #65 causing significant emotional distress for Resident #65 (see resident’s interview below). B. Resident #60 (assailant)
1. Resident statusResident #60, age 68, was admitted on 2/9/22. According to the April 2026 computerized physician orders (CPO), diagnoses included schizoaffective disorder, bipolar type and cerebrovascular accident (CVA). The 2/24/26 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status (BIMS) score of 10 out of 15. Resident #60 denied feeling down, depressed, or hopeless and no behaviors were documented. The MDS assessment indicated the resident received antipsychotic medication on a routine basis. 2. Resident interviewResident #60 was interviewed on 4/28/26 at 9:00 a.m. Resident #60 said the incident with Resident #65 happened a few weeks ago in the dining room and she did not remember what she said to Resident #65. She said she and Resident #65 used to have rooms next to each other and they shared a bathroom. She said they had many disagreements back then so Resident #60 moved to a room on another unit. She said she continued to eat her meals in the dining room away from Resident#65. She said she ignored Resident #65 and had not had any further interactions with her. 3. Record reviewResident #60’s trauma care plan, initiated 9/1/24 and revised 11/22/24, revealed the resident had received counseling in the past but was currently unwilling to participate. Interventions included, when the resident became agitated, intervening before the agitation escalated, guiding the resident away from the source of distress and engaging the resident calmly in conversation. Resident #60's psychosocial care plan, initiated 2/25/26, revealed the resident had the potential for a psychosocial well-being problem related to diagnosis of schizoaffective bipolar disorder and speech and language deficits. Interventions, initiated and revised on 4/27/26 (during the survey), included that social services and activities would continue to monitor and provide emotional support as needed. Triggers included others being in her space. Resident #60’s behavior care plan, initiated 9/1/24 and revised 4/12/26, indicated the resident had a history of verbal aggression related to poor impulse control and schizoaffective disorder. Interventions included administering medications as ordered, notifying social services, the NHA, and the physician of increases in behavior, when the resident became agitated, intervening before the agitation escalated, guiding the resident away from the source of distress, engaging the resident calmly in conversation, if the resident’s response was aggressive, staff were to walk calmly away and approach later. An intervention indicating triggers of people being in her space was initiated 4/12/26 and revised 4/28/26, during the survey. -The care plan failed to identify the episode of verbal aggression towards Resident #65 that was brought to the facility’s attention on 4/7/26 (see facility investigation above) and the interventions implemented to prevent further verbal abuse incidents. A review of Resident #60's electronic medical record (EMR), from 12/1/25 to 4/30/26, failed to reveal documentation of behaviors or verbal aggression. The incident with Resident #65 was not documented in the progress notes, however, Resident #60 had been moved to a different hall in the facility following the incident. Social services progress notes on 4/7/26, 4/10/26 and 4/15/26 indicated Resident #60 said she was not fearful of anyone and stated “I don’t like some people but I’m not fearful.” She refused behavioral health services. C. Resident #65 (victim)
1. Resident statusResident #65, age 67, was admitted on 12/3/25. According to the April 2026 CPO, diagnoses included after care following joint replacement surgery, generalized anxiety disorder, major depressive disorder and morbid severe obesity due to excess calories with a history of bariatric surgery. The 3/11/26 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. The MDS assessment indicated the resident did not have any behaviors. The MDS assessment indicated the resident felt down, depressed, or hopeless on seven to 11 days during the assessment look-back period. 2. Resident interviewResident #65 was interviewed on 4/27/26 at 3:49 p.m. Resident #65 said there had been a pattern of ongoing verbal abuse from her neighbor, Resident #60, beginning shortly after her admission to the facility. Resident #65 said Resident #60 repeatedly targeted her with derogatory insults, specifically calling her a "fat (expletive)" which caused her significant emotional distress. She said the repeated incidents made her sad and frustrated, and she felt that no one cared about her. She said she followed proper channels to address the situation. She saidshe reported the incidents first to staff members and subsequently to social services as the behaviors persisted. Resident #65 said staff assured her an investigation would take place, but she said there had been a lack of follow-up communication and the verbal abuse from Resident #60 had continued unabated. She said it was only after a subsequent report to staff about Resident #60 that the facility took definitive action and transferred Resident #60 to another unit. 3. Record reviewResident #65’s trauma care plan, initiated 1/29/25 and revised 4/25/25, revealed the resident had a history of verbal abuse from an ex-husband. Triggers included seeing others yelling and swearing. Interventions included approaching the resident in a calm manner, caregivers were to provide opportunities for positive interactions and attention, stopping and talking with the resident when passing by, and encouraging the resident to attend care conferences to express preferences and participate in the care plan process.-The care plan failed to identify the episode of verbal aggression from Resident #60 that was brought to the facility’s attention on 4/7/26 (see facility investigation above) and the interventions implemented to prevent further verbal abuse incidents. A review of Resident #65's EMR, from 3/1/226 to 4/30/26, revealed the following;Review of the nursing progress notes revealed no documentation of the incident of verbal abuse by Resident #60. Social service notes, dated 4/7/26 and 4/10/26, indicated Resident #65 said she did not feel unsafe or fearful, but she was frustrated and said, “I just stay away from her.” On 4/15/26 social services documented Resident #65 again stated she was not fearful and said, “I just don't want her to bump into me.” III. Additional resident interviewsResident #49 was interviewed on 4/28/26 at 2:55 p.m. Resident #49 said he had heard and witnessed on several occasions Resident #60 calling Resident #65 names and making mean hand gestures towards her. He said this happened in the dining room. Resident #59 was interviewed on 4/28/26 at 4:15 p.m. Resident #59 said she had witnessed on several occasions where Resident #60 called Resident #65 names, such as “fat (expletive)” in the dining room. IV. Staff InterviewsThe NHA was interviewed on 4/30/26 at 9:00 a.m. The NHA said during Resident #65’s care conference on 4/7/26 the resident's representative mentioned the verbal abuse from Resident #60 and Resident #65 verified it. She said the resident’s representative and the resident did not indicate when the verbal abuse occurred. The NHA said an abuse investigation was started on 4/7/26. The social services director (SSD) was interviewed on 4/30/26 at 9:09 a.m. The SSD said on 4/7/26 during Resident #65's care conference, the resident's representative said that the resident had mentioned verbal abuse from Resident #60 and Resident #65 verified it, but they did not indicate when it happened. She said after the allegation, the social services department followed up with both residents several times and neither resident was fearful of the other. She said she did not know why the care plans had not been updated to reflect the incident. Certified nurse aide with medication authority (CNA-Med) #1 was interviewed on 4/30/26 at 11:35 a.m. CNA-Med #1 said she had heard Resident #65 complain many times about Resident #60 calling her names and being mean to people in the dining room, but she was uncertain when the incidents occurred. The activity assistant (AA) was interviewed on 4/30/26 at 12:05 p.m. The AA said she had witnessed Resident #60 intentionally running into Resident #65's wheelchair on numerous occasions and calling her names in the dining room. She said she had witnessed Resident #60 being verbally aggressive to male residents in the dining room as well. She said she had reported these incidents to management. Certified nurse aide (CNA) #2 was interviewed on 4/30/26 at 12:40 p.m. CNA #2 said she witnessed the verbal abuse incident a few weeks ago between Resident #60 and Resident #65. She said Resident #60 called Resident #65 a "fat (expletive).” She said she reported it to management and encouraged Resident #65 to report it as well. The NHA and the regional clinical resource were interviewed together on 4/30/26 at 2:30 p.m. The NHA said based on the facility’s investigation of the incident, she did not substantiate the verbal abuse of Resident #65 by Resident #60 because she felt it did not meet the criteria. She said when Resident #65 was initially interviewed, she indicated she was not fearful of Resident #60. The NHA said follow-up with Resident #65 after 4/7/26 continued to indicate she was not fearful and the two residents did not interact. -However, abuse occurred due to Resident #60 making willful verbal insults to Resident #65 causing significant emotional distress for Resident #65 (see resident’s interview above). The regional clinical resource said Resident #60 had moved to a different hall in the facility because of prior disagreements with Resident #65 and there had been no further allegations of verbal abuse.
Plan of correction · submitted by the facility
#1 Corrective Action: The facility failed to ensure one (#65) of six residents reviewed for abuse out of 51 sample residents was kept free from abuse. Specifically, the facility failed to protect Resident #65 from verbal abuse by Resident #60. Nursing home administrator (NHA) initially completed all resident interviews. Resident #65 stated she was not fearful of Resident #60. The NHA stated follow-up with Resident #65 after 4/7/26 continued to indicate she was not fearful and the two residents did not interact. Resident was immediately offered mental health services on 4/30/2026 due to statements of emotional distress. She accepted. Care plan updated as required. Resident #60 offered behavioral health services at the time of this incident and chose not to accept. Facility then updated person centered interventions for resident #60 to include behavior monitoring, redirection, structured routine, medication management, and non-pharmacological approaches. Staff utilize de-escalation techniques, anticipate needs, and monitor triggers and behavioral changes.#2 Identification of Others: The facility took the following actions to prevent further abuse from occurring.- All residents residing at Riverbend were interviewed as well as staff input was obtained to gain better knowledge of all triggers, behaviors and person-centered interventions.- An ongoing staff re-education on the facilities abuse policy was initiated on 4/30/2026- IDT (interdisciplinary team) was re-educated on care plan updates for all resident interactions involving abuse on 4/30/2026- 11 residents on the same hall were interviewed and no concerns were noted regarding resident #60- 5 staff members were interviewed and concerns noted for resident #60 behavior#3 Systemic Changes: The director of nursing (DON) or designee re-educated all staff on Riverbend’s abuse policy.- All residents will have updated behaviors, triggers and person-centered interventions in their charts (orders and care plans in the process of being updated as needed).- Abilities care training scheduled- CPI (crisis prevention institute) dementia care training scheduled-Abuse coordinator/designee educated on ensuring occurrence manual is followed specifically in substantiating versus unsubstantiating abuse.#4 Monitoring: The DON, social services director (SSD) or designee have an audit sheet to ensure all behaviors, triggers and person-centered interventions are updated and no one is missing. An audit sheet will be kept ensuring staff is knowledgeable on abuse, who the abuse coordinator is, when to report abuse, if they know what the Kardex is & where to find it, if they have any concerns with any resident interactions, if they have identified any new resident triggers, behaviors or successful person centered interventions, if the care plans are updated as necessary and a section for notes/education. DON/designee will complete 3 staff audits 3 times a week for 12 consecutive weeks. Audits will be reviewed by the Risk Management/Quality Assurance Committee monthly until such time consistent substantial compliance has been achieved as determined by the committee. This will be recorded on an audit form. Audits will be reviewed by the Risk Management/Quality Assurance Committee monthly until such time consistent substantial compliance has been achieved as determined by the committee.
0602Free from Misappropriation/Exploitation▼
Findings
Based on observations, record review and interviews, the facility failed to prevent misappropriation of property for five (#79, #48, #3, #102 and #51) of five residents reviewed for misappropriation of property out of 51 sample residents. Specifically, the facility failed to prevent the theft of Resident #79, Resident #48, Resident #3, Resident #102 and Resident #51’s narcotic medications. Findings include:Record review, observations and interviews confirmed the facility corrected the deficient practice prior to the onsite investigation on 4/27/26 to 4/30/26, resulting in the deficiency being cited as past non-compliance with a correction date of 4/22/26. I. Incident of drug diversion on 3/13/26On 3/13/26 at approximately 1:00 p.m. the director of nursing (DON) overheard the nurse on the front east hall in a discussion with Resident #79 about his scheduled narcotic being unavailable. The DON confirmed that there was no narcotic medication available for Resident #79 and the dispensing pharmacy was notified on 3/13/26 about Resident #79's missing medication. The dispensing pharmacy informed the facility that Resident #79's 60 oxycodone pills (two medication cards) were sent to the facility on 3/4/26 and a sufficient supply of the medication should have been available on 3/13/26 for the resident. The dispensing pharmacy provided a new three-day supply of the narcotic medications for Resident #79 on 3/13/26 and the nurse dispensed the resident's narcotic medication from the automated dispensing system until the three-day supply arrived at the facility. Resident #79’s pain did not go unresolved on 3/13/26. The DON further reviewed Resident #79's narcotic medication records in order to determine when the resident’s last oxycodone medication card had been completed (last medication administered from the medication card) and removed from the medication cart. The DON identified that licensed practical nurse (LPN) #3 had completed Resident #79’s oxycodone medication card and removed it from the medication card on 3/12/26, earlier than the card should have been completed. On 3/16/26, the DON expanded the narcotic medications investigation on and found further discrepancies between with the pharmacy’s narcotic medications delivery logs and the with facility’s narcotic medications logs for Resident #79, Resident #48, Resident #3, Resident #102 and Resident #51. The facility’s investigation identified there were approximately 350 to 500 oxycodone and norco narcotic medications that were unaccounted for between 1/7/26 and 3/16/26. II. Facility plan of correctionThe plan of correction the facility put in place in response to the drug diversion incident was provided by the regional clinical resource on 4/30/26 at 5:05 p.m. The plan included the following: A. Immediate action to correct the deficient practiceOn 3/13/26, after learning the pharmacy had sent 60 oxycodone pills for Resident #79, so there should have been pills remaining, the DON investigated the missing narcotics for the resident and identified LPN #3 had completed the resident’s oxycodone medication card on 3/12/26, but pills should have still been in the medication card. On 3/13/26 the pharmacy was notified of the concern and sent an additional three-day supply of oxycodone for Resident #79. On 3/13/26 LPN #3 was interviewed by the DON and the NHA and based on that interview, LPN #3 was suspended and sent for a drug test. On 3/16/26 the preliminary drug test results for LPN #3 revealed she tested non-negative for oxycodone and the test was sent to the laboratory for final confirmation of the results. On 3/17/26 the facility terminated LPN #3. On 3/25/26 the final drug testing results confirmed LPN #3 had tested positive for oxycodone. On 4/22/26 the pharmacy consultant conducted a full-house audit of the facility’s controlled substances. The narcotics were being stored securely, there were no discrepancies in narcotic medication counts noted, no tampering of medication containers was observed, narcotics were being logged into inventory upon receipt and nursing staff were conducting change of shift counts per policy and regulation. B. Identification of other residentsOn 3/16/26 the DON completed continued investigating and identified further discrepancies between the pharmacy’s narcotic medications delivery logs and the facility’s narcotic medications logs for Resident #79, Resident #48, Resident #3, Resident #102 and Resident #51. C. Systemic changesOn 3/17/26 education was initiated with the nursing staff. The ongoing education included the new process implemented for the empty narcotic medication bubble packs, education regarding the narcotics logs and education related to signs of drug diversion. The pharmacy consultant would begin reviewing the facility’s narcotics and sending the findings to the facility. The pharmacy would only be sending one card of narcotic medication for residents, instead of two cards, each time the prescription was refilled. D. MonitoringThe DON would complete audits to monitor all controlled substances, including comparing the pharmacy narcotics logs to the facility’s narcotics logs. Empty narcotics bubble packs would be turned into the DON along with the narcotics log, and then the DON would compare the logs. The audits would be conducted daily until compliance was met. The audits would be discussed in the facility’s monthly quality assurance and performance improvement (QAPI) for a minimum of three months. III. Facility policy and procedureThe Drug Diversion and Response policy, revised January 2026, was provided by the regional clinical resource on 4/30/26 at 5:05 p.m. It revealed in pertinent part, "Suspicion of drug diversion may arise from a variety of circumstances including, but not limited to:-A witnessed incident of probable drug diversion,-Suspicious activity identified during routine monitoring or proactive surveillance; or,-Self disclosure."Controlled medications are substances that have an accepted medical use (medications which fall under US Drug Enforcement Agency (DEA) Schedules II-IV), have a potential for abuse, ranging from low to high, and may also lead to physical or psychological dependence."Residents have the right to be free from theft and/or misappropriation of personal property. Diversion of medications is defined as using or taking possession of a controlled substance, prescription medication, or medical gas from residents' prescriptions, E-Kit (emergency kit) or secured medication waste devices intentionally without proper authorization or the transfer of a controlled substance from a lawful to an unlawful channel of distribution or use (as adapted from the Uniform Controlled Substance Act - 1994).”The Investigating Incidents of Theft and/or Misappropriation of Resident Property policy, revised January 2026, was provided by the regional clinical resource on 4/30/26 at 5:05 p.m. It read in pertinent part, "Residents have the right to be free from theft and/or misappropriation of personal property."Train staff to educate them about activities that constitute and procedures for reporting abuse,neglect, exploitation and misappropriation of resident property." IV. Facility investigationThe facility investigation of the misappropriation of residents’ narcotics was provided by the nursing home administrator (NHA) on 4/29/26 at 9:00 a.m. The investigation documented that on 3/13/26 at approximately 1:00 p.m. the DON overheard the nurse on the front east hall in a discussion with Resident #79 about his scheduled narcotic being unavailable. The DON confirmed that there was no narcotic medication available for Resident #79 and the dispensing pharmacy was notified on 3/13/26 about Resident #79's missing medication. The investigation documented the dispensing pharmacy informed the facility that 60 oxycodone pills (two medication cards) were sent to the facility on 3/4/26 and a sufficient supply of the medication should have been available on 3/13/26 for the resident. The dispensing pharmacy provided a new three-day supply of the narcotic medication for Resident #79 on 3/13/26 and the nurse dispensed the resident's narcotic medication from the automated dispensing system until the three-day supply arrived at the facility. Resident #79’s pain did not go unresolved on 3/13/26. The investigation documented the DON further reviewed Resident #79's narcotic medication records in order to determine when the resident’s last oxycodone medication card had been completed and removed from the medication cart. The DON identified that LPN #3 had completed Resident #79’s oxycodone medication card and removed it from the medication card on 3/12/26, earlier than the card should have been completed. Upon further investigation, the DON discovered 36 oxycodone 10 milligram (mg) pills were missing from Resident #79's narcotic medication count. LPN #3 was interviewed by the DON on 3/13/26. The investigation identified that the DON had concerns with the information provided by LPN #3 during her interview and discussed her concerns with the NHA on 3/13/26. The NHA and the DON then interviewed LPN #3 a second time on 3/13/26 at approximately 4:25 p.m. The investigation identified that LPN #3 was suspended following the interview and sent by the facility for drug testing. The NHA followed up with the drug testing service on 3/16/26 and was informed LPN #3’s drug test results were “non-negative” for oxycodone and were sent to the laboratory for confirmation of final. The investigation revealed the DON expanded the narcotic medications investigation on 3/16/26 and found further discrepancies between the pharmacy’s narcotic medications delivery logs and the facility’s narcotic medications logs for Resident #79, Resident #48, Resident #3, Resident #102 and Resident #51. The DON’s expansion of the narcotic medications investigation identified there were approximately 350 to 500 oxycodone and norco narcotic medications that were unaccounted for between 1/7/26 and 3/16/26. During the expanded investigation on 3/16/26, the DON identified that LPN #3 received the 60 oxycodone pills (two medication cards) for Resident #79 on 3/4/26 and entered the medications on the facility’s narcotic log. However, the pharmacy sent two medication cards of oxycodone for the resident and LPN #3 only logged one card on the facility’s narcotic log. Additionally, LPN #3 completed the medication card on 3/12/26 and removed from the medication cart, however, the card should have had six pills remaining when the card was removed from the medication cart. Additional findings during the DON’s narcotic medications investigation expansion on 3/16/26 were as follows:The investigation documented LPN #3 completed residents’ medication cards and removed them from the facility’s narcotic log on 1/7/26, 1/16/26, 1/17/26, 1/29/26, 2/5/26, 2/7/26 (two cards), 2/8/26, 2/12/26 (two cards), 2/19/26, 2/22/26, 2/23/26, 2/27/26, 2/28/26, 3/4/26 (three cards), 3/7/26 and 3/8/26. However, individual narcotics logs could not be located for each of the medication cards. The conclusion of the DON’s investigation identified the following residents were missing narcotics:-Resident #79 was missing 36 oxycodone hydrochloride (HCL) 10 mg pills; -Resident #48 was missing 58 oxycodone HCl 5 mg pills;-Resident #3 was missing 130 norco 10-325 mg pills;-Resident #102 was missing 102 oxycodone HCl 5 mg pills; and, -Resident #51 was missing 128 oxycodone HCl 5 mg pills. V. Record reviewAn inservice training document titled Narcotic Logs was provided by the DON on 4/30/26 at approximately 3:00 p.m. The education read in pertinent part,"It is the responsibility of all nurses to ensure that all completed narcotics are logged and narcotic bubble packs are attached to narcotic sheets and turned into the DON." The document was signed by 19 combined registered nurses (RN), LPNs and certified nurse aides with medication authority (CNA-Med) on 3/16/26. An inservice training document titled Warning Signs of Drug Diversion was provided by the DON on 4/30/26 at approximately 3:00 p.m. The document was signed by 30 RNs, LPNs and CNAs on 3/16/26. VI. Staff interviewsThe DON, the regional clinical resource and the pharmacy consultant were interviewed together on 4/30/26 at 12:27 p.m. The DON said the facility’s investigation of the drug diversion incident began on 3/13/26 when she heard a nurse on the front east hall discussing Resident #79’s scheduled narcotic medication being unavailable. The DON and the facility pharmacist consultant said the dispensing pharmacy and the pharmacy consultant were notified of the missing narcotic medications on 3/13/26. The DON said the facility’s investigation included narcotic medications log audits, nurse manager and nurse interviews, and interviews of the involved staff. The pharmacy consultant said the investigation revealed the dispensing pharmacy had provided an excess of resident narcotic medication cards at one time, which allowed for easier manipulation of inventory and log count numbers. The DON said the investigation revealed LPN #3 was involved in every narcotic count discrepancy identified during the investigation and this led to the facility concluding LPN #3 was responsible for the missing narcotic medications. The DON said LPN #3 was terminated from employment at the facility. The DON said no residents were harmed when the narcotics were diverted, and no narcotic pain medication administrations were missed. The DON said the drug diversion reported on 3/13/26 was substantiated by the facility. VII. Additional facility follow-up The DON provided additional education that was developed and presented to the nursing staff by the pharmacy consultant on 4/30/26. The documentation was provided by the DON on 4/30/26 at 3:35 p.m. The education was regarding new facility controlled substances processes, including receiving controlled medications and the controlled substance medication count. The education was as follows:The nurse receiving the controlled medications from the dispensing pharmacy should check the pharmacy information for accuracy. The receiving nurse would sign and date the pharmacy shipping manifest if it was accurate. Any discrepancies would be reported immediately to the DON and the dispensing pharmacy. At shift change, or anytime there was a change of responsibility, both off-going and on-coming nurses would complete a controlled medication count. Both off-going and on-coming nurses would visually inspect each controlled substance medication for security and count accuracy. This inspection was to include an examination of each medication for tampering, color, clarity, consistency and expiration date. Failure to inspect each controlled substance medication for accuracy would result in disciplinary action, including termination. Two signatures were needed on the change of shift controlled substance sheet verifying accuracy. The nurses’ signatures were verification that each controlled substance medication container and count was accurate with no concerns noted.
Plan of correction
The state did not require a plan of correction for this citation.
0695Respiratory/Tracheostomy Care and Suctioning▼
Findings
Based on observations, record review and interviews, the facility failed to provide necessary respiratory care and services consistent with professional standards of practice and the comprehensive person-centered care plan for two (#89 and #65) of three residents reviewed for respiratory care out of 51 sample residents. Specifically, the facility failed to:-Ensure that Resident #89 received oxygen therapy in accordance with his physician’s orders; and,-Ensure Resident #65’s BIPAP (bilevel positive airway pressure, a non-invasive ventilator used to treat breathing difficulties) equipment was maintained in a sanitary manner in accordance with physician’s orders. IV. Resident #65A. Resident statusResident #65, age greater than 65, was admitted on 10/22/24. According to the April 2026 CPO, diagnoses included osteoarthritis (chronic joint disease), spinal stenosis, hypertension, major depressive disorder, generalized anxiety disorder and muscle weakness. The 3/11/26 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. She required staff supervision for toileting and transfers, moderate assistance with personal hygiene and set-up assistance with eating. The MDS assessment did not indicate that Resident #65 used a BiPAP machine. B. Observations and resident interviewsOn 4/27/26 at 10:05 a.m. Resident #65 was sitting in her wheelchair in her room. Resident #65’s BiPAP machine was positioned on top of her bedside drawer, next to a gallon of distilled water. The humidifier chamber had a small amount of water in it and condensation was visible on the sides and top of the water chamber. Resident #65 said she cleaned her BiPAP machine by herself every now and then. There was a connecting tube from the BiPAP machine to the mask. The mask was lying across the top of the resident’s bedside drawer, with the inside surface of the mask directly touching the top of the bedside drawer. Resident #65 said the BiPAP machine mask had always been sitting on top of her bedside drawer. She said she cleaned it with water and dried it with a paper towel whenever she could. On 4/28/26 at 3:15 p.m. Resident #65 was sitting in her wheelchair facing her bed and her bedside drawer. The BiPAP machine and the tube connecting the machine to the mask were uncovered and lying on top of the resident’s bedside drawer. There was visible condensation in the water chamber and the mask was lying uncovered on top of the bedside drawer. Resident #65 said the staff did not clean the BiPAP machine and mask. On 4/29/26 at 8:30 a.m. Resident #65’s BiPAP machine was located in the same spot on the resident’s bedside dresser. The humidifier's water chamber still had visible condensation and a small amount of water in it. The tube connected to the mask lay uncovered, touching the dresser surface. Resident #65 said the staff did not perform maintenance and cleaning services for her BiPAP machine. Resident #65 said she maintained and performed cleaning of the BiPAP machine whenever she was able to. She said she did not follow a specific schedule. She said she did not know how often to clean her BiPAP machine and was not told to leave the mask to air-dry after cleaning. C. Record reviewA review of Resident #65’s April 2026 CPO revealed the following physician order: Change distilled water in BiPAP and clean BiPAP mask with soap and water, and let it air dry every night shift for maintenance, ordered 9/5/25.-However, according to interviews with Resident #65, the resident performed maintenance cleaning as needed and dried the BiPAP mask with a paper towel (see resident’s interview above). Review of Resident #65’s respiratory care plan, initiated 9/5/25, revealed the resident required a BiPAP due to risk for reduced pulmonary ventilation and other respiratory complications secondary to central sleep apnea. -The care plan failed to include the physician’s ordered maintenance of the BiPAP machine and the mask. D. Staff interviewsRegistered nurse (RN) #1 was interviewed on 9/30/26 at 9:15 a.m. RN #1 said there was a physician’s order to clean Resident #65’s BiPAP mask with soap and water each night and allow it to air-dry. RN #1 said there was no documentation in the resident’s electronic medical record (EMR) indicating Resident #65’s BiPAP mask was cleaned as ordered. RN #1 said to avoid contamination, it was important to follow the physician's maintenance orders for the resident’s BiPAP machine and mask. RN #1 said leaving the mask on high-touch areas, cluttered surfaces, and directly on top of bedside drawers exposed it to dust and bacteria. RN #1 said she would immediately inform the DON about the storage and maintenance concerns for Resident #65’s BiPAP mask. The DON and the regional clinical resource were interviewed together on 4/30/26 at 10:45 a.m. The DON said it was important to follow the cleaning and maintenance physician's order for Resident #65’s BiPAP machine in order to prevent possible respiratory infections and skin integrity issues. The DON said she was informed by RN #1 about the concerns for Resident #65’s BiPAP machine and had taken steps to correct the issue. The DON said the current physician’s order for the resident’s BiPAP cleaning and maintenance was supposed to be completed by the overnight shift each day, not by Resident #65. The DON said an assessment of the resident should be completed with a licensed nurse if Resident #65 preferred to clean her own BiPAP mask in order to promote her independence and also to ensure she was capable of following the physician’s maintenance cleaning order. The regional clinical resource said education would be immediately provided to staff to ensure the physician’s orders for all BiPAP machines and respiratory equipment were followed to prevent a respiratory infection outbreak. The regional clinical resource said she did not know why the staff failed to ensure Resident #65’s BiPAP mask was stored and cleaned appropriately.
Plan of correction · submitted by the facility
#1 Corrective Action: The facility failed to provide necessary respiratory care and services consistent with professional standards of practice and the comprehensive person-centered care plan for two (#89 and #65) of three residents reviewed for respiratory care out of 51 sample residents. Specifically, the facility failed to ensure that Resident #89 received oxygen therapy in accordance with his physician’s orders and to ensure Resident #65’s BIPAP (bilevel positive airway pressure, a non-invasive ventilator used to treat breathing difficulties) equipment was maintained in a sanitary manner in accordance with physician’s orders. On 4/30/2026 immediate on-going staff education was initiated to ensure the physician’s orders for all BiPAP machines and respiratory equipment were followed. On 4/30/2026 resident #65 was educated on how to properly cleanse her BiPAP machine and she was assured her equipment would be cleansed per facility protocol by facility staff as ordered. She verbalized understanding and was satisfied with the outcome.#2 Identification of Others: The facility took the following actions to prevent further residents from being affected.- Ongoing nurse education was initiated on 4/30/2026 to ensure all respiratory orders were followed per medical doctor (MD)- Room to room sweep was initiated on 4/30/2026 to ensure all oxygen orders were accurate per MD.#3 Systemic Changes: The director of nursing (DON) or designee assured that:- All BiPAPs were all cleansed- BiPap/oxygen bags ordered for proper storage- Orders were reviewed to ensure no residents were missing from the ETAR (electronic treatment administration record) for cleansing of respiratory equipment#4 Monitoring: The DON or designee will complete audits 3 times weekly for 12 weeks to ensure all respiratory equipment is cleansed per facility policies and procedures and orders remain per physician orders. The audit will include date, resident name, if they either have a BiPAP and oxygen or both, if liter to oxygen reads per physician orders, if the equipment is cleansed as ordered, if the care plan is updated, if equipment is stored properly per facility policy and an additional section for notes/education. Audits will be reviewed by the Risk Management/Quality Assurance Committee monthly until such time consistent substantial compliance has been achieved as determined by the committee. This will be recorded on an audit form. Audits will be reviewed by the Risk Management/Quality Assurance Committee monthly until such time consistent substantial compliance has been achieved as determined by the committee.
0761Label/Store Drugs and Biologicals▼
Findings
Based on observations, record reviews and interviews, the facility failed to ensure proper storage of medications for one of four medication carts and two of three medication storage rooms. Specifically, the facility failed to:-Discard medications that were expired; -Label an inhaler with the date it was opened;-Discard a vial of eye drops for a resident who had been discharged; and,-Discard undated opened medication tuberculin PPD (purified protein derivative) from a medication storage refrigerator. Findings include:I. Professional referencesAccording to the package insert for Breo Ellipta Inhalation Aerosol Powder Breath Activated 100-25 mcg (micrograms)/act (actuation inhaler, retrieved on 5/5/26 from https://www.accessdata.fda.gov/drugsatfda_docs/label/2017/204275s012lbl.pdf, “Safely throw away Breo Ellipta in the trash six weeks after you open the foil tray or when the counter reads “0”, whichever comes first. Write the date you open the tray on the label on the inhaler.”According to the manufacturer, Sanofi Pasteur Limited, Product Monograph for Tubersol, March 2022, retrieved on 4/28/26 from https://www.sanofi.com/assets/countries/canada/docs/products/vaccines/tubersol-en.pdf#:~:text=TUBERSOL%C2%AE%20%5BTuberculin%20Purified%20Protein%20Derivative%20(Mantoux)%5D%20is,of%20tuberculosis%20infection%20(TB)%20in%20persons%20at, “A vial of Tubersol which has been entered and in use for 30 days should be discarded.”II. Facility policy and procedureThe Medication Access and Storage, E-kit (emergency kit) Access policy, revised December 2024, was provided by the nursing home administrator (NHA) on 4/28/26 at 5:29 p.m. It read in pertinent part,“Outdated, contaminated, or deteriorated medications and those in containers that are cracked, soiled, or without secure closures are immediately removed from stock, disposed of according to procedures for medication destruction and reordered from the pharmacy, if a current order exists.”“Any vial without an open date will be discarded immediately, and replaced with a new vial. Any medication that can not be verified as to the expiration date, either due to not being dated when opened, or unclear shelf life, shall be discarded immediately and replaced.”III. Observations and staff interviews On 4/28/26 at 2:34 p.m. the front east medication cart was observed with registered nurse (RN) #2. The following medications were found: -A used Breo Ellipta Inhalation Aerosol Powder Breath Activated 100-25 mcg/act inhaler for Resident #1 which was not labeled with the date it was opened. RN #2 said the inhaler should have been labeled with the date it was opened RN #2 said because there was no opened date on the inhaler, the inhaler should have been removed from the cart and given to the director of nursing (DON) for disposal. -A used floor stock bottle of liquid Delsym Pediatric Cough/12-hour medication with an expiration date of 3/20/26. RN #2 said the cough medication should have been discarded on the expiration date of 3/20/26.-A box of floor stock Rugsby Hemorrhoid Suppositories, with nine of twelve suppositories remaining in the box, with an expiration date of December 2025. RN #2 said the box of suppositories should have been discarded on the expiration date of December 2025. On 4/28/26 at approximately 3:00 p.m. the front office medication storage refrigerator was observed with the DON. The following medication was found:A bottle of Latanoprost eye drops for Resident #104, who was discharged on 12/15/25. The DON said the Latanoprost eye drops should have been removed and discarded when the resident was discharged on 12/15/25. On 4/28/26 at 3:15 p.m. the vaccine storage refrigerator was observed with the DON. The following medications were found: -Two opened vials of multi-dose Tubersol, tuberculin PPD 5 TU/0.1 ml (milliliters) vaccine solution which were not labeled with the date the vials were opened. The DON said the Tuberculin vials should have been labeled with the date they were opened and should have been discarded after the 30-day period from the date the vials were opened. The DON said Tuberculin vaccine that was used out of the acceptable date range could be less effective.
Plan of correction · submitted by the facility
#1 Corrective Action: the facility failed to ensure proper storage of medications for one of four medication carts and two of three medication storage rooms. Specifically, the facility failed to discard medications that were expired, label an inhaler with the date it was opened, discard a vial of eye drops for a resident who had been discharged and discard undated opened medication tuberculin PPD (purified protein derivative) from a medication storage refrigerator. An ongoing nursing staff education was initiated on 4/28/2026 regarding medications that expired, unlabeled or discontinued. This also included tuberculin vials that are undated and opened in the medication storage refrigerator.- All medications that were brought to the attention of the director of nursing (DON) were discarded per facility protocol.#2 Identification of Others: The facility took the following actions to prevent reoccurrence.- A sweep of all medications carts and refrigerators was conducted on 4/28/2026. No further concerns were noted at this time.#3 Systemic Changes: The DON or designee conducted:- Ongoing education to nursing staff regarding facility policy and procedure regarding medication storage.- Ongoing educations were initiated on 4/28/2026 on expired, unlabeled or discontinued. This also included tuberculin vials that are undated and opened in the medication storage refrigerator.#4 Monitoring: The DON or designee will complete two audits, two times a week for twelve weeks. The audit will include date, location of medications cart or refrigerator, if any medications were unlabeled, expired or discontinued. If the medication refrigerator is audited, they will have to document if any vials or medications are undated and opened. There will also be a section for notes/education. Audits will be reviewed by the Risk Management/Quality Assurance Committee monthly until such time consistent substantial compliance has been achieved as determined by the committee. This will be recorded on an audit form. Audits will be reviewed by the Risk Management/Quality Assurance Committee monthly until such time consistent substantial compliance has been achieved as determined by the committee.
0812Food Procurement,Store/Prepare/Serve-Sanitary▼
Findings
Based on observations and interviews, the facility failed to ensure that food and beverages were stored, distributed, and served in accordance with professional food safety standards in the main kitchen. Specifically, the facility failed to ensure:-The kitchen was kept in a sanitary manner; and,-Condiments were labeled when opened. Findings include:I. Failure to ensure the kitchen was clean and kept in a sanitary mannerA. Professional reference The Colorado Department of Public Health and Environment Colorado Retail Food Establishment Rules and Regulations, revised 3/16/24, was retrieved on 5/6/26. It revealed in pertinent part,“Physical facilities shall be cleaned as often as necessary to keep them clean.“Plumbing fixtures such as handwashing sinks, toilets, and urinals shall be cleaned as often as necessary to keep them clean. “Intake and exhaust air ducts shall be cleaned and filters changed so they are not a source of contamination by dust, dirt, and other materials. “Floors, floor coverings, walls, wall coverings, and ceilings shall be designed, constructed, and installed so they are smooth and easily cleanable.“Refuse, recyclables, and returnables shall be removed from the premises at a frequency that will minimize the development of objectionable odors and other conditions that attract or harbor insects and rodents.“Equipment, food-contact surfaces and utensils shall be clean to sight and touch.” (Chapter 4, 5, and 6) B. Facility policy and procedureThe Kitchen Sanitation and Cleaning policy, dated August 2023, was provided by the nursing home administrator (NHA) on 4/30/26 at 5:09 p.m. It read in pertinent part, “All dietary staff were expected to always use good hygienic practices and to follow all established cleaning and sanitation procedures. Cleaning and sanitation tasks for the kitchen will be outlined in a written cleaning schedule.“Cleaning is necessary to protect against microorganisms. Food-contact surfaces shall be cleaned in this sequence: wash with detergent, rinse with clear water, and then use an approved sanitizer. The sanitizer used should be approved for use on food-contact surfaces and must be mixed according to the manufacturer’s directions. Cleaning should be performed before, during and after food preparation. Each user must properly clean and sanitize the kitchen after their shift and ensure it is ready for the next user.“Tables, stove-tops, oven fronts, dirtied walls, and cooler doors should be washed with hot soapy water, wiped with clean towels, sanitized, and wiped again with clean towels or air-dry.”C. ObservationsThe initial kitchen walkthrough was completed on 4/27/26 at 8:55 a.m. The following was observed:-Accumulation of dust on the lower shelf of the tray line table with multiple clean pans and lids nested together directly on the dusty surface.-A rusty pipe extending from the south wall, where an opening in the structure had created a gap between the wall and the pipe. -A ventilation outlet located at the center of the food preparation area was rusted and had visible brown stains present on the air passage surfaces, posing a risk of physical contaminants or debris falling into open food.-A hole was observed on a door frame leading to the kitchen manager’s office and the door to the chemical storage room in the kitchen had a missing handle. -The three-compartment sink had white stains and condensation. Underneath the sink was an overflow of dirty cleaning rags in a plastic container.-The ceiling above the kitchen stove had dark yellowish stains spread across the entire surface, directly over the food preparation area.-Missing floor tiles in the dishwashing room. II. Ensured beverages were properly labeled when opened. A. Professional referenceThe Colorado Retail Food Establishment Rules and Regulations, (3/16/24), retrieved on 5/6/26 read in pertinent part, "A date marking system that meets the criteria may include: Using a method approved by the Department for refrigerated, ready-to eat potentially hazardous food (time/temperature control for safety food) that is frequently rewrapped, such as lunch meat or a roast, or for which date marking is impractical, such as soft serve mix or milk in a dispensing machine; marking the date or day of preparation, with a procedure to discard the food on or before the last date or day by which the food must be consumed on the premises, sold, or discarded; marking the date or day the original container is opened in a food establishment, with a procedure to discard the food on or before the last date or day by which the food must be consumed on the premises, sold, or discarded or using calendar dates, days of the week, color-coded marks, or other effective marking methods, provided that the marking system is disclosed to the department upon request. (Chapter 3-29). B. Facility policy and procedureThe Food Storage policy, revised May 2025, was provided by the NHA on 4/30/26 at 5:09 p.m. It read in pertinent part. “Prepared foods should be used or discarded within seven days. Foods shall be labeled, dated, and covered. Dates used may be a date prepared/opened and/or used by date. C. ObservationsThe initial kitchen walkthrough was completed on 4/27/26 at 8:55 a.m. The following was observed in the walk-in refrigerator:-Two opened Kogi bar-b-que sauces that were not dated;-An opened Caesar salad dressing that was not dated; and,-An opened enchilada sauce that was not dated. III. Staff interviewsThe dietary manager (DM) was interviewed on 4/30/26 at 9:20 a.m. The DM said several work orders had been completed and that the maintenance department was working to repair the broken door handle and replace the missing floor tiles in the dishwashing room. The DM said he did not know why they failed to label the identified items stated above. He said he would immediately update the cleaning schedule to include more days for deep cleaning. Regional resource dietitian #1 and regional resource dietitian #2 were interviewed together on 4/30/26 at 9:35 p.m. Regional resource dietitian #2 said she had updated the kitchen cleaning schedule and would provide education to ensure it was followed. Regional resource dietitian #2 said opened beverages should never be stored undated because they present a safety and quality risk. She said an open beverage with no date makes it impossible to determine whether the product had exceeded its safe shelf life, posing a significant risk of contamination. Regional resource dietitian #1 said the staff should never store food and beverages without proper labeling to prevent contamination. She said they would immediately provide education and monitoring of the kitchen staff. The NHA was interviewed on 4/30/26 at 2:45 p.m. The NHA said she was informed by the regional resource dietitian #2 about the identified sanitary conditions in the kitchen and the kitchen staff's failure to label beverages in the walk-in refrigerator. The NHA said the facility would immediately initiate corrective actions to address all identified food storage and kitchen sanitation concerns.
Plan of correction · submitted by the facility
#1 Corrective Action: Dietary manager (DM), registered dietitian (RD), and Dietary Resources deep cleaned kitchen 4/27/2026-4/30/2026. Dietary staff were educated on labelling/dating opened condiments/beverages/food items as well as importance of maintaining sanitary conditions.#2 Identification of Others: All resident’s have the potential to be affected by this practice.#3 Systemic Changes: The DM or designee conducted:- Monthly cleaning log updated to address noted concerns- Ongoing education with dietary staff related to labeling, dating all food items.- Ongoing education with dietary staff related to maintaining sanitary conditions.#4 Monitoring: The DM will conduct sanitation audits x1 weekly for 8 weeks, then biweekly x4 weeks to ensure kitchen sanitation. Sanitation audits include overall cleanliness in the kitchen area, refrigerator and freezer area, dry storage and dish area. The audit also includes infection control items, the condition of equipment, environmental items to ensure they are in working condition and that proper procedures are followed in the kitchen. The DM will conduct audits to ensure items are labeled and dated appropriately 3x weekly for 4 weeks, then 1x weekly for 8 weeks. Audits will be reviewed by the Risk Management/Quality Assurance Committee monthly until such time consistent substantial compliance has been achieved as determined by the committee. This will be recorded on an audit form. Audits will be reviewed by the Risk Management/Quality Assurance Committee monthly until such time consistent substantial compliance has been achieved as determined by the committee.
4/30/2026Licensure Complaint Survey · ID 22F742-H1No deficiencies▼
0000Initial CommentsSurveyor note▼
Findings
A survey with #CO2964873 was completed on 4/27/26 to 4/30/26. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
11/22/2024Revisit: Recertification Survey · ID MIXG22No deficiencies▼
0000INITIAL COMMENTSSurveyor note▼
Findings
A document revisit was completed with all deficiencies being corrected with the exception of any waived deficiency or deficiencies. All waived deficiencies will be corrected at a later date as per the approved waiver. A plan of correction is not required.
Plan of correction
The state did not require a plan of correction for this citation.
10/15/2024Complaint Survey · ID 1E2H11No deficiencies▼
0000INITIAL COMMENTSSurveyor note▼
Findings
A complaint survey, prompted by #CO37760 and Incident #CO37928 was completed on 10/14/24 to 10/15/24. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
8/15/2024Revisit: Recertification Survey · ID MIXG12No deficiencies▼
0000Initial CommentsSurveyor note▼
Findings
A revisit survey was completed on 8/15/24 for all previous deficiencies cited on 6/27/24. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
7/24/2024Recertification Survey · ID MIXG2114 deficiencies▼
0000INITIAL COMMENTSSurveyor note▼
Findings
INITIAL COMMENTS (ID Prefix Tag #K000) are informational only and represent the facility's general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a). The facility is a one-story, Type III (200) (III-B) construction. It is protected by a National Fire Protection Association (NFPA) 13 automatic fire suppression system and is classified as Fully Sprinkled. The facility was constructed in 1957 and is licensed for 100 beds. This re-certification survey, conducted on July 24, 2024, was conducted to comply with the National Fire Protection Association (NFPA 101) Life Safety Code (2012) "Chapter 19, Existing Health Care Occupancies." The deficiencies cited were discussed with the Administrator and Maintenance Director during the exit conference at the end of the on-site survey. The Administrator reported the daily census to be 72 residents on July 24, 2024.
Plan of correction
The state did not require a plan of correction for this citation.
0222Egress DoorsS/S F▼
Findings
Based on observation and staff interviews, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. 1. Patio exit signs. 2. The patio gate needs a motion lock. 3. Delayed egress exit doors need proper signage. 4. Exterior exit gates shall be one motion. NFPA 101, 7.2.1.6.1.1 A readily visible, durable sign in letters not less than 1 in. (25 mm) high and not less than 1/8 in. (3.2 mm) in stroke width on a contrasting background that reads as follows shall be located on the door leaf adjacent to the release device in the direction of egress: PUSH UNTIL ALARM SOUNDS DOOR CAN BE OPENED IN 15 SECONDS or PUSH UNTIL ALARM SOUNDS DOOR CAN BE OPENED IN 30 SECONDS (if approved by the local fire department) (3)*An irreversible process shall release the lock in the direction of egress within 15 secondsNFPA 101 7.2.1.4.2 Door Leaf Swing Direction. Door leaves required to be of the side-hinged or pivoted-swinging type shall swing in the direction of egress travel under any of the following conditions:(1) Where serving a room or area with an occupant load of 50 or more, except under any of the following conditions:(a) Door leaves in horizontal exits shall not be required to swing in the direction of egress travel where permitted by 7.2.4.3.8.1 or 7.2.4.3.8.2.(b) Door leaves in smoke barriers shall not be required to swing in the direction of egress travel in existing health care occupancies, as provided in Chapter 19.(2) Where the door assembly is used in an exit enclosure, unless the door opening serves an individual living unit that opens directly into an exit enclosure(3) Where the door opening serves a high hazard contents areaNFPA 101 7.2.1.5.10.2 The releasing mechanism shall open the door leaf with not more than one releasing operation, unless otherwise specified in 7.2.1.5.10.3, 7.2.1.5.10.4, or 7.2.1.5.10.6. A.?7.2.1.5.10 Examples of devices that might be arranged to release latches include knobs, levers, and bars. This requirement is permitted to be satisfied by the use of conventional types of hardware, whereby the door is released by turning a lever, knob, or handle or by pushing against a bar, but not by unfamiliar methods of operation, such as a blow to break glass. It is also within the intent of this requirement that switches integral to traditional doorknobs, lever handles, or bars, and that interrupt the power supply to an electromagnetic lock, be permitted, provided that they are affixed to the door leaf. The operating devices should be capable of being operated with one hand and should not require tight grasping, tight pinching, or twisting of the wrist to operate. This deficiency could affect occupants, including residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction · submitted by the facility
Corrective Action Maintenance Director to add signage for Patio Exit and Delayed Egress Doors. Quote will be requested for Motion Lock and to equip for one motion exit. ID of Others All residents have the potential to be affected. Systemic Changes NHA to educate Maintenance Team regarding egress requirements by 8/9/24. Maintenance Director to add signage for Patio Exit and Delayed Egress Doors. Monitoring NHA or designee will report the results of tracking and trending to the QAPI team for review monthly for 3 months or until substantial compliance is achieved as determined by the committee.
0345Fire Alarm System - Testing and MaintenanceS/S F▼
Findings
Based on a record review, it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72.1. Missing two (2) year smoke detector sensitivity report. 2. Missing Annual and Semmi-annual reportsNFPA 101 19.3.4.1 to comply with section 9.6. Section 9.6.1.3, fire alarm system testing and maintenance to comply with NFPA 72. NFPA 72 14.4.5.3.4; to ensure that each smoke detector or smoke alarm is within its listed and marked sensitivity range, it shall be tested using any of the following methods:(1) Calibrated test method(2) Manufacturer's calibrated sensitivity test instrument(3) Listed control equipment arranged for the purpose(4) Smoke detector/fire alarm control unit arrangement whereby the detector causes a signal at the fire alarm control unit where its sensitivity is outside its listed sensitivity range(5) Other calibrated sensitivity test methods approved by the authority having jurisdictionNFPA 101, Section 9.6.1.5* To ensure operational integrity, the fire alarm system shall have an approved maintenance and testing program complying with the applicable requirements of NFPA 70, National Electrical Code, and NFPA 72, National Fire Alarm and Signaling Code. NFPA 72- 14.4.2.2* Systems and associated equipment shall be tested according to Table 14.4.2.2. (15). Alarm notification appliances (a) Audible: Test shall be performed in accordance with the manufacturer ' s published instructions. Appliance locations shall be verified to be per approved layout, and it shall be confirmed that no floor plan changes affect the approved layout. It shall be verified that the candela rating marking agrees with the approved drawing. It shall be confirmed that each appliance flashesIf the fire alarm system fails to operate, this deficiency could harm all building occupants, staff, and visitors. The Administrator discussed the deficiencies during the exit conference.
Plan of correction · submitted by the facility
Corrective ActionMaintenance Director to schedule service with CINTAS. ID of OthersAll residents have the potential to be affected. Systemic ChangesNHA to educate Maintenance Team by 8/9/2024 regarding annual and semi-annual Smoke Detector Sensitivity ReportsMonitoring NHA or designee will report the results of tracking and trending of smoke detector sensitivity testing to the QAPI team for review monthly for 3 months or until substantial compliance is achieved as determined by the committee.
0346Fire Alarm System - Out of ServiceS/S D▼
Findings
Based on observations and records review, it was determined that the facility did not have out-of-service guidance for the fire alarm in accordance with NFPA 101. Out-of-Service Fire Alarm Guidance was not available at the time of inspection. NFPA 101 9.6.1.6* Where a required fire alarm system is out of service for more than 4 hours in a 24-hour period, the authority having jurisdiction shall be notified, and the building shall be evacuated, or an approved fire watch shall be provided for all parties left unprotected by the shutdown until the fire alarm system has been returned to service. These deficiencies can affect occupants, including residents, staff, and visitors throughout the facility. The administrator discussed deficient items at the exit conference.
Plan of correction · submitted by the facility
Corrective Action In the event of an outage requiring fire watch, state and local fire agencies will be notified. ID of Others All residents have the potential to be affected. Systemic Changes NHA to educate Maintenance team on notification requirement for Fire Alarm System and conducting fire watch by 8/9/2024. Monitoring NHA or designee will monitor all documentation related to necessary Fire Watches monthly for 3 months
0353Sprinkler System - Maintenance and TestingS/S F▼
Findings
Through observation during the documentation review, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 25, and 13.1. Missing Semi-annual and quarterly reports. 2. Wires on sprinkler pipes throughout the facility. 3. Business office missing escutcheon. NFPA 101: 4.6.12.1 Whenever or wherever any device, equipment, system, condition, arrangement, level of protection, fire-resistive construction, or any other feature is required for compliance with the provisions of this Code, such device, equipment, system, condition, arrangement, level of protection, fire-resistive construction, or other feature shall thereafter be continuously maintained. Maintenance shall be provided in accordance with applicable NFPA requirements or requirements developed as part of a performance-based design, or as directed by the authority having jurisdiction. NFPA 25 5.2.2.2 Sprinkler piping shall not be subjected to external loads by materials either resting on the pipe or hung from the pipe. NFPA 25, 5.2.1.1.5 Escutcheons and coverplates for recessed, flush, and concealed sprinklers shall be replaced with their listed escutcheon or coverplate if found missing during the inspection. This deficiency could affect occupants, including residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction · submitted by the facility
Corrective ActionMaintenance Director to schedule service with CINTAS for Sprinkler System testing. Wires on Sprinkler Pipes throughout the facilities removed on 8/2/2024. Escutcheon added to Business Office 8/2/2024. ID of OthersAll residents have the potential to be affected. Systemic ChangesNHA to educate Maintenance Team by 8/9/2024 regarding annual and semi-annual Sprinkler System testing, ensuring there is no wires on sprinkler pipes and escutcheon requirements. MonitoringMaintenance Director to audit Sprinkler Pipes after any wiring work monthly for 3 months. Maintenance Director to audit one facility zone weekly to ensure no missing escutcheon for 3 months. NHA or designee will report the results of tracking and trending of Sprinkler system testing to the QAPI team for review monthly for 3 months or until substantial compliance is achieved as determined by the committee.
0354Sprinkler System - Out of ServiceS/S D▼
Findings
Based on observations and records review, it was determined that the facility did not have Sprinkler System out-of-service guidance in accordance with NFPA 101 and NFPA 25Out-of-service Sprinkler Guidance - This was unavailable at the time of the survey. NFPA 101, 9.7.6 Sprinkler impairment procedures shall comply with NFPA 25, Standard for the Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems. NFPA 25, 15.5.2 Before authorization is given, the impairment coordinator shall be responsible for verifying that the following procedures have been implemented:(1) The extent and expected duration of the impairment have been determined.(2) The areas or buildings involved have been inspected and the increased risks determined.(3) Recommendations have been submitted to management or the property owner or designated representative.(4) Where a required fire protection system is out of service for more than 10 hours in a 24-hour period, the impairment coordinator shall arrange for one of the following:(a) Evacuation of the building or portion of the building affected by the system out of service(b) *An approved fire watch(c)*Establishment of a temporary water supply(d)* Establishment and implementation of an approved program to eliminate potential ignition sources and limit the amount of fuel available to the fire(5) The fire department has been notified.(6) The insurance carrier, the alarm company, property owner or designated representative, and other authorities having jurisdiction have been notified.(7) The supervisors in the areas to be affected have been notified.(8) A tag impairment system has been implemented. (See Section 15.3.)(9) All necessary tools and materials have been assembled on the impairment site. This deficiency could affect occupants, including residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction · submitted by the facility
Corrective ActionIn the event of an outage requiring fire watch, state and local fire agencies will be notified. ID of OthersAll residents have the potential to be affected. Systemic ChangesNHA to educate Maintenance team on notification requirement for Sprinkler System and conducting fire watch by 8/9/2024. MonitoringNHA or designee will monitor all documentation related to necessary Fire Watches monthly for 3 months
0355Portable Fire ExtinguishersS/S D▼
Findings
Based on observations and a review of records, it was determined that the facility did not maintain fire extinguishers in accordance with NFPA 10. 1. Dietary kitchen extinguisher to above 5 feet. 2. Kitchen - extinguisher mounted above 3.55 feetNFPA 10 6.1.3.8 Installation Height. 6.1.3.8.1 Fire extinguishers having a gross weight not exceeding 40 lb (18.14 kg) shall be installed so that the top of the fire extinguisher is not more than 5 ft (1.53 m) above the floor. 6.1.3.8.2 Fire extinguishers having a gross weight greater than 40 lb (18.14 kg) (except wheeled types) shall be installed so that the top of the fire extinguisher is not more than 31/2 ft (1.07 m) above the floor. 5.5.5* Class K Cooking Media Fires. Fire extinguishers provided for the protection of cooking appliances that use combustible cooking media (vegetable or animal oils and fats) shall be listed and labeled for Class K fires. 5.5.5.1 Class K fire extinguishers manufactured after January 1, 2002, shall not be equipped with extended wand–type discharge devices. 5.5.5.2 Fire extinguishers installed specifically for the protection of cooking appliances that use combustible cooking media (animal or vegetable oils and fats) without a Class K rating shall be removed from service. 5.5.5.3* A placard shall be conspicuously placed near the extinguisher that states that the fire protection system shall be actuated prior to using the fire extinguisher. This deficiency could affect occupants, including residents, staff, and visitors, within this area of the facility's smoke compartment. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction · submitted by the facility
Corrective ActionExtinguishers moved to appropriate heights on 8/2/2024. ID of OthersAll residents have the potential to be affected. Systemic ChangesNHA to educate Maintenance Team by 8/9/2024 regarding fire extinguisher height requirements. MonitoringMaintenance Director will audit 5 Fire Extinguishers weekly for one month and monthly for 2 months to ensure appropriate height requirements are fulfilled. NHA or designee will report the results of tracking and trending to the QAPI team for review monthly for 3 months or until substantial compliance is achieved as determined by the committee.
0372Subdivision of Building Spaces - Smoke BarrieS/S D▼
Findings
Based on observation and staff interviews during the survey, it was determined the facility failed to maintain smoke barriers in accordance with NFPA 101, 8.5.1. This was evidenced by the following:The printer room has penetration in the firewall. NFPA 101, Section 8.5.1, in part, smoke barriers shall be provided to subdivide building spaces for the purpose of restricting the movement of smoke. This deficiency could affect occupants, including residents, staff, and visitors within the entire facility. Deficient items were discussed with the Maintenance director at the exit conference.
Plan of correction · submitted by the facility
Corrective ActionPenetration fixed on 8/2/2024. ID of OthersAll residents have the potential to be affected. Systemic ChangesNHA to educate Maintenance Team by 8/9/2024 regarding ensuring no penetrations are present in facility. MonitoringMaintenance Director to audit 2 zones in facility per week until all zones are completed. NHA or designee will report the results of tracking and trending to the QAPI team for review monthly for 3 months or until substantial compliance is achieved as determined by the committee.
0511Utilities - Gas and ElectricS/S F▼
Findings
Based on observation during the survey, it was determined that the facility failed to maintain proper gas valve protection in accordance with Life Safety Section 9.1 and NFPA 54, 7.9.2.1. This was evidenced by the following:The gas orifice on the dryer is not rated 0-2000 feet in elevation in the laundry room. NFPA 101, 9.1.1 Gas. Equipment using gas and related gas piping shall be in accordance with NFPA 54, National Fuel Gas Code. NFPA 54, 11.1.2 High Altitude. Gas input ratings of appliances shall be used for elevations up to 2000 ft (600 m). The input ratings of appliances operating at elevations above 2000 ft (600 m) shall be reduced in accordance with one of the following methods:(1) At the rate of 4 percent for each 1000 ft (300 m) above sea level before selecting appropriately sized appliance(2) As permitted by the authority having jurisdiction.(3) In accordance with the manufacturer ' s installation instructions. This deficiency could affect occupants, including residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction · submitted by the facility
Corrective ActionDryer company contacted to ensure jets are correct and to place sign. ID of OthersAll residents have the potential to be affected. Systemic ChangesNHA to educate Maintenance Team by 8/9/2024 regarding requirements. MonitoringNHA or designee will report the results of tracking and trending to the QAPI team for review monthly for 3 months or until substantial compliance is achieved as determined by the committee.
0712Fire DrillsS/S F▼
Findings
Based on the record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6Fire drills closer than an hour apart, not at varied timesNFPA 101, 19.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, and administrative staff) with the signals and emergency action required under varied conditions. This deficiency could affect occupants, including residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction · submitted by the facility
Corrective ActionFire Drill held on 8/2/2024 at a varied time. ID of OthersAll residents have the potential to be affected. Systemic ChangesNHA to educate Maintenance Team by 8/9/2024 regarding varying times of fire drills MonitoringNHA will coordinate fire drill times with Maintenance Director ensuring they are held at varying times monthly for 3 times. NHA or designee will report the results of tracking and trending to the QAPI team for review monthly for 3 months or until substantial compliance is achieved as determined by the committee.
0781Portable Space HeatersS/S D▼
Findings
Based on observation and staff interviews, it was determined that the facility failed to maintain a fire-safe environment within the facility Life Safety Code, Section 19.7.8Space heater in the administration office. Life Safety Code, Section 19.7.8. Portable space-heating devices shall be prohibited in all health care occupancies. Exception: Portable space-heating devices shall be permitted to be used in non-sleeping staff and employee ' s areas where the heating elements of such devices do not exceed 212° F (100° C). This deficiency could affect occupants, including residents, staff, and visitors within the entire facility. Deficient items were discussed with the maintenance director at the exit conference.
Plan of correction · submitted by the facility
Corrective Action Space heater removed from office on 7/29/24. ID of Others All residents have the potential to be affected. Systemic Changes All office staff will be educated by 8/9/24 regarding space heaters being prohibited in offices. MonitoringMaintenance director will audit 2 zones within facililty weekly for 3 months ensuring no space heaters are present. NHA or designee will report the results of tracking and trending to the QAPI team for review monthly for 3 months or until substantial compliance is achieved as determined by the committee.
0907Gas and Vacuum Piped Systems - Maintenance PrS/S F▼
Findings
Based on observations and records review, it was determined that the facility did not maintain oxygen storage in accordance with NFPA 99. Portable concentrators are stored in an oxygen transfill room. 11.5.2.2 Transfilling Cylinders. 11.5.2.2.1 Mixing of compressed gases cylinders shall be prohibited. This deficiency can affect occupants within the facility's smoke compartment, including residents, staff, and visitors. The administrator and maintenance director discussed deficient items at the exit conference.
Plan of correction · submitted by the facility
Corrective ActionPortable concentrators removed from oxygen transfill room on 7/24/24. ID of OthersAll residents have the potential to be affected. Systemic ChangesAll Staff will be educated on keeping portable concentrators out of oxygen transfill room by 8/9/24. MonitoringMaintenance Director will audit oxygen transfill room weekly for 1 monthly and monthly for 2 months to ensure no portable concentrators are stored in oxygen transfill room. NHA or designee will report the results of tracking and trending to the QAPI team for review monthly for 3 months or until substantial compliance is achieved as determined by the committee.
0914Electrical Systems - Maintenance and TestingS/S F▼
Findings
Based on the documentation review, it was determined that the facility did not maintain proper electrical practices in accordance with NFPA 99 Health Care Facilities Code (2012). This was evidenced by:No written record of the continuity of the grounding circuit, polarity of hot and neutral connections, and retention force of the grounding blade in patient care rooms was conducted annually. NFPA Standard: NFPA 99 Health Care Facilities Code (2012)6.3.3.2 Receptacle Testing in Patient Care Rooms. 6.3.3.2.1 The physical integrity of each receptacle shall be confirmed by visual inspection. 6.3.3.2.2 The continuity of the grounding circuit in each electrical receptacle shall be verified. 6.3.3.2.3 Correct polarity of the hot and neutral connections in each electrical receptacle shall be confirmed. 6.3.3.2.4 The retention force of the grounding blade of each electrical receptacle (except locking-type receptacles) shall be not less than 115 g (4 oz). This deficiency can potentially affect occupants, including residents, staff, and visitors within the entire facility. Deficient items were discussed with the maintenance director at the exit conference.
Plan of correction · submitted by the facility
Corrective ActionMaintenance Director requested electrical systems testing be complete on 7/25/24. ID of OthersAll residents have the potential to be affected. Systemic ChangesMaintenance Director or designee will be educated by 8/9/24 regarding electrical systems testing. MonitoringNHA or designee will report the results of tracking and trending of electrical systems testing annually to the QAPI team for review monthly for 3 months or until substantial compliance is achieved as determined by the committee.
0918Electrical Systems - Essential Electric SysteS/S F▼
Findings
Based on observation and record review during the survey, it was determined that the facility failed to maintain the backup emergency generator in accordance with National Fire Protection Association (NFPA) Standard 110. This was evidenced by the following: 1. The generator manual stop shall be labeled. 2. During the inspection, the Facility failed to provide a fuel test. NFPA 110, Section 8.3.8. A fuel quality test shall be performed at least annually using applicable ASTM standards or the manufacturer ' s recommendations. 5.6.5.6.1 The remote manual stop station shall be labeled. This deficiency could affect occupants, including residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance director at the exit conference.
Plan of correction · submitted by the facility
Corrective ActionMaintenance Director requested a fuel test and a label for generator manual stop on 7/25/24. ID of OthersAll residents have the potential to be affected. Systemic ChangesMaintenance Director or designee will be educated by 8/9/24 regarding required fuel testing requirements and labeling. MonitoringNHA or designee will report the results of tracking and trending of annual fuel testing to the QAPI team for review monthly for 3 months or until substantial compliance is achieved as determined by the committee.
0923Gas Equipment - Cylinder and Container StoragS/S F▼
Findings
Based on observations during the survey, it was determined that the facility failed to maintain a hazardous area in accordance with NFPA 99. This was evidenced by the following:1. Oxygen Transfill rooms need a vent 12" off the floor. 2. Empty and Full cylinders shall be separated and labeled. NFPA 556.15.7 Inlets to the Exhaust System. 6.15.7.1 The exhaust ventilation system design shall take into account the density of the potential gases released. 6.15.7.2 For gases that are heavier than air, exhaust shall be taken from a point within 12 in. (304.8 mm) of the floor. 6.15.7.3 For gases that are lighter than air, exhaust shall be taken from a point within 12 in. (304.8 mm) of the ceiling. NFPA 99 11.6.5.2 If empty and full cylinders are stored within the same enclosure, empty cylinders shall be segregated from full cylinders. These deficiencies can potentially affect occupants, including residents, staff, and visitors within the entire facility. Deficient items were discussed with the Administrator and Maintenance director at the exit conference.
Plan of correction · submitted by the facility
Corrective ActionEmpty and Full cylinders were seperated on 7/24/24. ID of OthersAll residents have the potential to be affected. Systemic ChangesNHA will educate Maintenance Director on oxygen transfill room ventilation requirement and will educate all staff regarding keeping empty and full cylinders separate and labeled by 8/9/24. Maintenance director to add appropriate vents by 8/14/24. MonitoringMaintenance Director will audit oxygen transfill room to ensure empty and full tanks are separated and labeled. NHA or designee will report the results of tracking and trending to the QAPI team for review monthly for 3 months or until substantial compliance is achieved as determined by the committee.
6/27/2024Complaint, Recertification Survey · ID MIXG113 deficiencies▼
0000Initial CommentsSurveyor note2 building records▼
Findings · record 1 of 2
A recertification survey with complaint #CO36415 was completed on 6/24/24 to 6/27/24. Three deficiencies were cited.
Findings · record 2 of 2
An Emergency Preparedness survey was conducted from 6/24/24 to 6/27/24. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
0600Free from Abuse and NeglectS/S D▼
Findings
Based on record review and interviews, the facility failed to ensure residents were free from abuse for one (#59) of two residents reviewed for abuse out of 35 sample residents. Specifically, the facility failed to:-Protect Resident #59 from sexual abuse by Resident #62; and,-Implement interventions for Resident #62 in order to prevent the abuse from occurring again. Findings include: I. Facility policy and procedureThe Abuse policy was requested from the nursing home administrator (NHA) on 6/25/24 at 3:30 p.m. The Abuse policy was not provided, however, the NHA provided an undated print out titled "What is Intimacy?" on 6/25/24 at 4:43 p.m. It read in pertinent part, "Intimacy can take many forms, from enjoying watching a movie together, to hand holding, to sexual intercourse. Residents have the right to engage in mutually consenting relationships, regardless of their marital status or sexual orientation. It is a protected resident right by statute."When an issue related to the sexual activity of a resident develops, (physical harm, dementia concerns, medical risk, need for medication, problematic pre or post sexual activity behavior, regular violations of others rights to privacy, or public masturbation), it is appropriate to open a care plan problem for that issue."Notation should also be made in the resident's record of educational efforts regarding safe sex practices. This could also include information about the ability of the resident to understand and retain the information and any staff efforts at continuing and tailoring the education to the particular resident's needs."Dementia does not mean that a person no longer has basic needs or wants."Just like a preference for a particular type of dessert, a preference for intimacy can be expressed in a person with dementia long after their orientation and memory has deteriorated."A Form for Intimacy Capacity should be completed as an interdisciplinary team (IDT), as various staff will have different observations and knowledge."If it is determined that residents are not able to consent for intimacy, then a care plan must be in place demonstrating how the facility will keep each resident safe."A resident with dementia and/or cognitive impairment may have the ability to give consent regarding intimacy and sexual activity."People are complex and they change; residents may give consent in one instance and not another, we may complete the Sexual Intimacy Capacity for Consent Assessment multiple times for one resident."II. Facility investigation of sexual abuse incident between Resident #59 and Resident #62The facility investigation, dated 3/25/24, documented the following information in pertinent part, Resident touched another resident over the pants during a group activity. Interviews were conducted with staff, residents and families. Documentation was reviewed. Resident #59 was assessed following the report of the incident and the resident was at baseline. There was no signs or symptoms of distress or discomfort. There was no treatment provided to the victim. The victim was not transferred to a higher level of care. One resident witnessed the event and stated another resident touched her shoulder but not sexually. There were no concerns from interviews. Conclusion of the internal investigation was unsubstantiated.-However, sexual abuse occurred due to Resident #62 touching Resident #59 in the vaginal area over her pants (see NHA below). Changes were made to the victims treatment regimen and/or care plan as a result of the occurrence: staff to alert leadership if resident expresses distress or discomfort to being touched. Actions were taken with the alleged assailant: medication review requested to ensure no medications influenced sexual behavior. Interventions were put into place to help prevent recurrence: staff education completed to understand intimacy guidelines.-The incident report form was not signed or dated. III. Resident #62 (assailant)A. Resident statusResident #62, age 76, was admitted on 10/3/23. According to the June 2024 computerized physician orders (CPO), diagnoses included cerebral infarction due to unspecified occlusion or stenosis of left carotid arteries (stroke), mixed receptive expressive language disorder, unspecified symptoms and signs involving cognitive functions and awareness and cognitive communication deficit. The 10/16/23 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of three out of 15. He required partial/moderate assistance with oral hygiene, toileting, upper body dressing and personal hygiene. He required substantial/maximal assistance with showering/bathing himself, lower body dressing and putting on/taking off footwear. According to the MDS, Resident #62 had no physical behavioral symptoms directed towards others. B. Record reviewThe care plan for other sexual disorder, initiated on 5/10/24 (over one month after the incident with Resident #59), documented Resident #62 was at risk for signs and symptoms of hyper sexuality related to his diagnosis of other sexual disorders. Signs and symptoms included masturbating in public areas and he had expressed interest in women. Interventions included documenting the resident's behavior, administering medications per doctor's orders, encouraging him to cover up when walking back to his room, encouraging him to close his door when needing privacy, reminding him to wash himself when he finished masturbating and when found masturbating in public areas, staff were to remind Resident #62 to masturbate in his room.-The care plan failed to document interventions related to inappropriate touching of female residents.-Review of Resident #62's electronic medical record (EMR) revealed there were no progress notes related to the resident's inappropriate touching incident with Resident #59. Review of Resident #62's June 2024 CPO revealed the following physician's order for monitoring behaviors related to the use of antidepressant medication: Document the number of episodes of the target behavior. Target behaviors: 1. Masturbating in public 2. Interest in women, interventions document in progress notes (PN), ordered 5/29/24.-The physician's order was not obtained until over two months after the incident with Resident #59. IV Resident #59 (victim)A. Resident statusResident #59, age 68, was admitted on 5/3/23. According to the June 2024 CPO, diagnoses included bipolar disorder and dementia. The 9/27/23 MDS assessment revealed the resident had severe cognitive impairment with a BIMS score of five out of 15. She required partial/moderate assistance with toileting hygiene, showering/bathing herself and lower body dressingShe required set up or clean up assistance with eating and oral hygiene. B. Record reviewThe care plan for cognition, initiated on 2/12/24, documented Resident #59 had impaired cognitive function/dementia or impaired thought processes related to dementia. Resident #59 was alert and oriented to self, able to make basic decisions with assistance if given choices. Her needs were anticipated by staff and she became confused and required redirection and orientation. The resident understood consistent, simple, directive sentences. Interventions included asking yes/no questions in order to determine the resident's needs, communicating with the resident/family/caregivers regarding the resident's capabilities and needs and monitoring/documenting/reporting as needed (PRN) any changes in cognitive function, specifically changes in decision making ability, memory, recall and general awareness.-Review of Resident #59's EMR revealed there was no progress note related to the incident with Resident #62. V. Staff interviewsRegistered nurse (RN) #3 was interviewed on 6/25/24 at 3:08 p.m. RN #3 said she heard Resident #62 had an incident where he touched a female resident on the arm. She said she was not aware of Resident #62 touching a female resident on the leg. She said Resident #62 had never been on one to one supervision. She said the facility did not have any resident's who resided on the secure unit who had consented to intimacy. RN #3 said staff stopped any unwanted behaviors or verbally aggressive behaviors before the behaviors could go any further. She said the staff on the unit made sure that no contact was happening between residents because the staff wanted the residents to feel safe and not afraid. She said if there was a resident to resident incident she would notify the nursing manager, management, family and doctor. She said she would have to fill out an incident report and write a note in the resident's chart. RN #3 said Resident #62 was not combative but was hyper-sexual. She said Resident #62 had been displaying sexually inappropriate behaviors since March 2024. She said Resident #62 had been exposing himself and masturbating in the hallway. She said the resident's behaviors were redirectable. RN #3 said the unit nurse manager was responsible for updating the care plans and putting in interventions for residents. Certified nurse aide (CNA) #4 was interviewed on 6/25/24 at 3:25 p.m. CNA #4 said he had never seen Resident #62 display sexually inappropriate behaviors towards female residents. He said he heard Resident #62 had touched a female resident on her leg. He said he heard that the touch was consensual. He said he did not think Resident #62 touching Resident #59 on the leg was inappropriate. CNA #4 said a consent assessment would be done by the RN if further intimacy was agreed upon by both residents. He said he did not know if any residents had filled out an intimacy consent assessment. CNA #4 said a progress note regarding the abuse should have been documented in both of the residents' charts. CNA #4 said Resident #62 had been placed on medications to help decrease his hyper-sexuality. He said he thought the medication had been helpful, as Resident #62 had had a decrease in his behavior of masturbating openly. He said the resident was easily redirectable when masturbating out in the hallway. CNA #4 said Resident #62 had been placed on fifteen minute checks which had been effective. He said staff used a lot of non-pharmacological interventions, such as increasing his activity participation and going outside frequently, to help distract Resident #62. The NHA was interviewed on 6/25/24 at 4:38 p.m. The NHA said both residents were sitting in an activity when Resident #62 reached over and put his hand on Resident #59's vaginal area. She said this was her first experience with a resident being sexually inappropriate. She said if both resident's were deemed consensual then they would not document the sexually inappropriate touch. She said after the investigation, she unsubstantiated the incident. The NHA said Resident #59's consent was based on her interview. The NHA said Resident #59 was interviewed and she said she was okay and said she would not mind if that happened again. The NHA said she did not know if both residents had a history of a relationship prior to the inappropriate touch. She said Resident #59 consenting to the touch should have been documented. The NHA said she did not know if Resident #59 fully understood what had happened with Resident #62. She said as soon as staff saw what happened they stopped it immediately. She said the team was going to work on more assessments from social services and do more through investigations. The NHA said Resident #59 was moved off the unit four days after the sexually inappropriate touch because she no longer benefited from the secure unit. The NHA said Resident #62 had been referred to an all male secure unit at another facility. She said Resident #62 had never displayed any sexually inappropriate behaviors. The NHA was interviewed a second time on 6/26/24 at 4:51 p.m. The NHA said the team, which consisted of the NHA, the director of nursing (DON) and the unit nurse supervisor, initiated a one to one supervision for Resident #62 on 6/25/24 (during the survey). She said they had determined being on fifteen minute checks was not enough for Resident #62 to prevent a further incident of inappropriate touching and felt a one to one supervision would be more appropriate. She said that she was doing education with all the staff on the secure unit. The NHA said Resident #62 had been on the secure unit for a while and there had been no concerns until March 2024. She said she felt like she did the right thing in the moment following the incident. She said she did not substantiate the incident as abuse abuse, but she said she had reported it. The NHA said if Resident #59 had said no, then the abuse would have been substantiated. The NHA said the interdisciplinary team (IDT), which included the NHA, the DON, the unit nurse manager and the social worker would put care plan interventions in place. She said when the incident between Resident #62 and Resident #59 happened, she and the social worker talked about the incident. She said she did not document anything regarding the incident in the residents' charts but reported it to the occurrence reporting portal. RN #4 was interviewed on 6/27/24 at 11:59 a.m. RN #4 said she had never seen Resident #62 touch a female resident. She said, to her knowledge, she had never seen any inappropriate behaviors with Resident #62 and female residents. She said she watched Resident #62 closely. RN #4 said she did not know if Resident #59 could consent to an intimate relationship. She said residents had a right to a relationship but staff would have to consider the residents' cognitive abilities. RN #4 said she had no concerns about the care Resident #62 received. She said staff on the secure unit were very attentive. She said she watched Resident #62 more closely because of the incident that happened in March 2024. RN #4 said any abuse incidents had to be reported to the NHA, the DON and the unit manager. She said she would have to complete a risk assessment form and write a progress note and place the resident on fifteen-minute checks. CNA #5 was interviewed on 6/27/24 at 12:55 p.m. CNA #5 said she had not seen any behavioral changes in Resident #62 after the abuse allegation. She said prior to the abuse incident, both residents had not spent any time together. She said Resident #59 did not communicate well. She said Resident #59 would talk to staff if they asked her a question but she kept to herself. She said Resident #59 did not exhibit any behaviors that would provoke Resident #62. She said Resident #62 had never been aggressive towards staff or residents. CNA #5 said Resident #62 would benefit from an all-male secure unit. She said Resident #62 had not had any other inappropriate behaviors but he did touch his private area when he was out in the hallway. She said Resident #62 had a stroke but he knew what he was doing. CNA #5 said if she witnessed abuse she would report it to the charge nurse or the nurse on the floor and they would take over on what needed to be done. She said she did not have to do any documentation because the nurses were responsible for all of the documentation.
Plan of correction
The state did not require a plan of correction for this citation.
0759Free of Medication Error Rts 5 Prcnt or MoreS/S D▼
Findings
Based on observations, record review and interviews, the facility failed to ensure it was free of a medication error rate of five percent (%) or greater. Specifically, the medication administration observation error rate was 6.25%, or two errors out of 32 opportunities for error. Findings include:I. Facility policyThe Medication Administration policy and procedure, revised 2/9/24, was received from the nursing home administrator (NHA) on 6/27/24 at 12:45 p.m. It documented in pertinent part, "Resident medications are administered in an accurate, safe, timely, and sanitary manner. Medications are administered in accordance with written orders of the attending physician or physician extender." II. Manufacturer's recommendationsAccording to the National Library of Medicine, Levothyroxine Sodium capsules package insert (2024), retrieved on 7/2/24 from https://dailymed.nlm.nih.gov/dailymed/drugInfo.cfm?setid=686ba2cf-7651-44de-9b4d-eeaaf2a0e364&audience=professional, "Administer Levothyroxine Sodium capsules as a single daily oral dose, on an empty stomach, one-half to one hour before breakfast." III. Resident #49A. Resident statusResident #49, age 87, was admitted on 9/24/21. According to the June 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease, anxiety and hypothyroidism (a condition where the thyroid gland does not produce enough hormones to meet the body's needs). The 4/19/24 minimum data set (MDS) assessment revealed the resident had a cognitive impairment and the brief interview for mental status (BIMS) was not completed. She required no assistance with transfers, walking and personal hygiene. She required supervision for showering. B. ObservationsOn 6/26/24 at 9:15 a.m. licensed practical nurse (LPN) #1 was observed passing medications to residents on the East hallway. LPN #1 prepared medications which included four different tablets and one eye drop for Resident #49. She put all of the tablets, which included a Levothyroxine Sodium (thyroid medication) 100 micrograms (mcg) tablet, into one medication cup and proceeded to Resident #49's room to administer the medications to the resident. Resident #49 was sitting upright in her recliner with her bedside table in front of her. She was eating her breakfast when LPN #1 entered the room. LPN #1 handed Resident #49 the medication cup with the tablets and instructed the resident to take them with water. The resident swallowed the pills and LPN #1 administered the eye drops to the resident before exiting the room. C. Record review Resident #49's June 2024 CPO documented the following physician's order:Levothyroxine Sodium tablet 100 mcg, give one tablet by mouth one time a day for hypothyroidism, give 30 minutes before food on an empty stomach, revised 9/8/23.-However, LPN #1 administered the Levothyroxine Sodium tablet while Resident #49 was already eating her breakfast (see observation above). IV. Resident #14 A. Resident status Resident #14, age 76, was admitted on 1/16/24. According to the June 2024 CPO, diagnoses included bipolar disorder and hypothyroidism. The 4/29/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. She required maximal assistance with transferring, dressing and showering. B. ObservationsOn 6/26/24 at 9:21 a.m. LPN #1 was observed passing medications to residents on the East hallway. LPN #1 prepared medications which included nine different tablets, one eye drop and a nasal spray for Resident #14. She put all of the tablets, which included a Levothyroxine Sodium 75 mcg tablet, into one medication cup and proceeded to Resident #14's room to administer the medications to the resident. LPN #1 handed the cup of pills to the resident and directed her to take them with water. Resident #14 swallowed the pills andLPN #1 administered the eye drops and nasal spray to the resident before exiting the room. C. Resident Resident #14 was interviewed on 6/26/24 at 9:30 a.m. Resident #14 said she had already eaten breakfast before LPN #1 administered her medications. D. Record reviewResident #14's June 2024 CPO documented the following physician's order:Levothyroxine Sodium tablet 75 mcg, give one tablet (75 mcg) by mouth daily before breakfast, take on an empty stomach 30 to 60 minutes before breakfast and other medications, revised 1/16/24.-However, LPN #1 administered the Levothyroxine Sodium tablet after Resident #14 had already eaten her breakfast (see resident interview above).-Additionally, LPN #1 administered the Levothyroxine Sodium tablet with eight other medications (see observation above). V. Staff interviews LPN #1 was interviewed on 6/26/24 at 10:20 a.m. LPN #1 said with the number of residents she needed to pass medications to, she could not get to all of the residents before breakfast. The director of nursing (DON) was interviewed on 6/27/24 at 11:50 a.m. The DON said nursing staff was to follow physician's orders when administering medications.
Plan of correction · submitted by the facility
Corrective ActionResident # 49 and Resident #14 medication times have been changed per their preference after review by their medical provider. They are both receiving medications as ordered. ID of OthersAll residents have the potential to be affected by this deficient practice; however, residents with this specific medication were audited and adjusted per their preference and MD order. Systemic ChangesLicensed nursing staff and Certified Medication Aides have been educated by the Director of Nursing or designee on med administration and the appropriate timelines for administration on or before June 28th or their next scheduled shift. MonitoringNurses and Medication Aides will have a medication pass competency including administration of all medications ordered at the correct times by the Director of Nursing or designee over the next three months. These will occur 3x/weekly until all staff mentioned are completed. Medication competencies will be complete utilizing a competency form. The DON will report the results of the tracking and trending to the QAPI for review monthly for 3 months or until substantial compliance is determined by the committee.
0804Nutritive Value/Appear, Palatable/Prefer TempS/S E▼
Findings
Based on interviews, record review and observations, the facility failed to ensure residents consistently receive food prepared by methods that conserved nutritive value, palatable in taste, texture and temperature. Specifically, the facility failed to ensure the residents' food was palatable in taste, texture and temperature. Findings include:I. Facility policy and procedure The Menus policy and procedure, revised September 2017, was received from the nursing home administrator (NHA) on 6/27/24 at 12:40 p.m. It read in pertinent part, "Menus will be planned in advance to meet the nutritional needs of the residents/patients in accordance with established national guidelines. Menus will be developed to meet the criteria through the use of an approved menu-planning guide."Menu cycles will be developed and tailored to the needs and requirements of the facility."Menu cycles will include standardized recipes."Menus will be served as written, unless a substitution is provided in response to preference, unavailability of an item, or a special meal."II. Resident group interview A group interview was conducted on 6/26/24 at 11:00 a.m. with five alert and oriented residents (#54, #28, #43, #39 and #40), who were interviewable per facility and assessments. The residents regularly attended the resident council meeting. According to the residents, the concerns were brought up in previous resident councils however not resolved. Residents in the group had the following concerns: -Resident #43 said kitchen staff served fruit on the same plate as the meal. Resident #40 agreed. -Resident #43 said the food was served cold and the potatoes were often undercooked. Resident #40 and Resident #39 agreed. -All residents in the group said there was not much variety in the food and it was very bland. -Resident #39 said the eggs were always served cold. III. Additional resident interviewsResident #131 was interviewed on 6/25/24 at 9:14 a.m. Resident #131 said he was on a pureed diet and the food did not taste good. Resident #36 was interviewed on 6/24/24 at 10:50 a.m. Resident #36 said the kitchen often ran out of oatmeal so he received cheerios instead. He said he ate in his room for all his meals and said when his meals arrived they were not hot. He said his meals were always delivered late. He said the cooks did not know how to cook the food right. He said the kitchen often ran out of what they were serving and offered something different than what was on the menu. He said there was no process for staff to take his room tray order. He said he got the main meal delivered to him. He said they offered an alternative menu of about five items, but that menu never changed. He said when meat was served, it was very tough to cut and he was not able to chew it. Resident #23 was interviewed on 6/24/24 at 11:54 a.m. Resident #23 said the quality of the food was poor. Resident #130 was interviewed on 6/24/24 at 1:49 p.m. Resident #130 said the food was very repetitive. He said he got peas three times a week. He said his food was either burnt or not properly cooked. He said one of the pieces of french toast he was served today (6/24/24) was burnt. Resident #68 was interviewed on 6/24/24 at 2:43 p.m. He said the food was dry and tasteless, and the meat was hard to cut with a knife. He said the menus were not offered prior to the meal service and the main menu was not followed. He said residents got whatever the kitchen served and he had just learned to eat whatever they served him because he needed to eat. He said condiments, such as salt or butter, were frequently not provided with meals. IV. Resident council minutes The resident council notes for 1/26/24 documented the group was concerned about the food having been served cold and an unappetizing appearance. -There was no documented follow-up regarding the concerns the residents voiced in the 1/26/24 resident council meeting. The resident council notes for 2/20/24 documented the food was still being served cold. -There was no documented follow-up regarding the concerns the residents voiced in the 2/20/24 resident council meeting. The resident council notes for 3/19/24 documented the food was still being served cold. -There was no documented follow-up regarding the concerns the residents voiced in the 3/19/24 resident council meeting. V. Food committee minutes The food committee meeting minute notes were received from the DS on 6/27/24 at 10:30 a.m. The food committee meeting minute notes from 5/7/24 documented the residents reported the chicken pot pie was not good. The residents said the food was served cold and sometimes warm. -The food committee notes did not document a resolution to the concerns brought up by the residents. The food committee meeting minute notes from 5/21/24 documented the asparagus was overcooked, the meat was overcooked and the chicken was tough. -The food committee notes did not document a resolution to the concerns brought up by the residents. The food committee meeting minute notes from 6/12/24 documented the residents would like more fresh fruit served and bigger portions. -The food committee notes did not document a resolution to the concerns brought up by the residents. VI. Lunch menu for 6/26/24 The facility's posted lunch menu for 6/26/24 read: Encrusted pork loin, braised cabbage, whipped sweet potatoes, dinner roll with margarine, mandarin oranges and coffee. VII. ObservationsDuring a continuous observation on 6/26/24, beginning at 10:50 a.m. and ending at 12:58 p.m., the following was observed during the lunch meal preparation and service in the main kitchen. At 11:05 a.m. hot water was boiled on the stove in a metal container and instant mashed potatoes were added and mixed together. The mashed potatoes were at 110 degrees F.At 11:30 a.m. the first plate was served. At 11:43 a.m. the secured unit hot box was ready to be taken to the secured unit. At 11:45 a.m. the main dining room service began. At 12:10 p.m. the dietary supervisor (DS) began plating the next hallway and placed the plates in the hot box. At 12:25 p.m. the hot box was ready to be delivered to the unit. At 12:30 p.m. Resident #68 was served his lunch meal. He received one piece of pork loin (not encrusted), braised cabbage, whipped sweet potatoes, a dinner roll and coffee. -Resident #68 did not receive margarine for his roll. At 12:42 p.m. the braised cabbage ran out so the district manager (DM) warmed up green beans for the vegetable substitute. At 12:45 p.m. the green beans were warmed up. and were at 127 degrees F.At 12:58 p.m. the last plate was placed in the hot box and delivered to the unit. VIII. Test traysTwo test trays were evaluated immediately by four surveyors after the last resident had been served their room tray for lunch on 6/26/24 at 1:12 p.m. A. Regular diet test trayThe regular diet test tray consisted of pork loin (not encrusted), mashed potatoes with gravy and a dinner roll. -The temperature of the pork loin was 115.5 degrees F. The pork loin was lukewarm, dry and had no flavor. The meat was hard to chew. -The temperature of the mashed potatoes and gravy were 136 degrees F. The mashed potatoes had no flavor and there were no condiments on the tray.-There were no vegetables served on the regular diet test tray. -Margarine was not provided for the dinner roll. B. Pureed diet test trayThe pureed diet test tray consisted of pureed pork loin, mashed potatoes and gravy and pureed green beans.-The pork loin was 124.7 degrees F. The pork loin had no flavor.-The mashed potatoes and gravy were 136 degrees F. The mashed potatoes had no flavor and there were no condiments on the tray.-The pureed green beans were 127 degrees F. The green beans had no flavor. IX. Additional record review Grievances from Resident #36 were obtained from the NHA on 6/26/24. One grievance submitted by Resident #36 on 5/8/24 documented that the chicken was not cooked well enough and he could not chew it. The baked potato was not cooked all the way and was hard on one side and soft on the other. The meal calendars were not followed. Ice cream was left out and was always melted. Another grievance from Resident #36 on 5/8/24 documented that the activity calendar was always wrong. The meal on it did not match the menu or what the kitchen cooked. X. Staff interviewsThe cook was interviewed on 6/26/24 at 12:25 p.m. The cook said for lunch today (6/26/24) she used three cans of sweet potatoes. She said the kitchen ran out of sweet potatoes at 12:25 p.m. She said if the kitchen ran out of food they would find an equal substitute. The cook said the substitute for the sweet potatoes was mashed potatoes. The DS and the DM were interviewed together on 6/26/24 at 2:40 p.m. The DS and the DM said the staff were responsible for putting the condiments on the resident's lunch trays. The DS said the condiments were in a bin next to the kitchen window where the trays were distributed. He said the certified nurse aides (CNA) were responsible for handing out condiments to the residents who preferred to eat in their rooms. The DS said he would make the change and start putting salt and pepper on the trays before they go out. The DS said he was not aware of residents having food complaints. He said if the residents had a concern with the food that the resident's would tell him verbally. He said the facility held a food committee twice a month. He said the food committee started back in April 2024. Certified nurse aide (CNA) #2 was interviewed on 6/26/24 at 5:30 p.m. CNA #2 said all condiments, such as margarine were supposed to be placed on resident meal trays by CNAs prior to delivering the tray to the resident. The DS and the DM were interviewed again on 6/27/24 at 10:15 a.m. The DM said the corporate chefs and the dietitians created the menus for the facility. The DM said they had a four week menu cycle and they changed it two times a year spring to summer and fall to winter. CNA #3 was interviewed on 6/27/24 at 12:40 p.m. CNA #3 said all residents received the main menu dish. She said she did not collect the resident's preferences for the meals. She said when a resident did not like their meal, the resident would tell her and she would pass the message on to the kitchen. She said all resident meal orders were submitted verbally to the kitchen staff. She said if she had five residents who did not want the main dish, she would go to the kitchen five times to report what the resident's preferences were for that meal. The nursing home administrator (NHA) was interviewed on 6/27/24 at 12:55 p.m. The NHA said the food committee met twice a month. She said she was not aware of any food complaints. She said the facility recently implemented a summer menu where they had a chef come in and do cooking demonstrations for the residents. She said they had a chef come in already and the residents really loved it. She said she planned on having the chefs come in more frequently for the residents to try new foods. The NHA said all residents were assessed for meal preferences upon admission and the meals served were based on the resident's preferences. She said if a resident did not like what was being served they could order off the alternative menu. The NHA said the facility used to publish the main menu in the daily chronicles (daily resident newsletter), but they were no longer doing so, as it was not accurately reflecting the menus for residents who were on special diets. She said now the main menu for the day was posted in the dining room.
Plan of correction · submitted by the facility
Corrective ActionThe Facility ensures that it will serve food that is palatable in taste, texture and temperature. DM (dietary manager) interviewed residents 54, 28, 43, 39 and 40 for any additional food concerns. ID of OthersAll residents have the potential to be affected. Systemic ChangesDistrict Manager for Dining Services educated Dietary Staff on recipes, appropriate temperature ranges and texture on/or before 7/1. MonitoringA test tray will be delivered to the Interdisciplinary Team (IDT) or designee 4 times a week for 4 weeks, 3 times a week for 4 weeks. 2 times a week for 4 weeks to ensure food is palatable in taste, texture is appropriate, and temperature is within acceptable range. DM will interview 5 residents weekly for one month and monthly for 2 months to ensure compliance utilizing satisfaction survey templates. The QAPI committee will evaluate the effectiveness of the plan based on trends identified and implement additional interventions as needed to ensure compliance monthly for 3 months and then reassess the need for continued monitoring based on compliance, this will be documented in monthly QAPI minutes.
4/2/2024Complaint Survey · ID 9NEV11No deficiencies▼
0000INITIAL COMMENTSSurveyor note▼
Findings
A complaint survey, prompted by #CO35400, #CO35401 and Incident #CO34830 was conducted on 4/2/24. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
2/20/2024Focused Infection Control, Other-Fed Survey · ID 26BI111 deficiency▼
0884Reporting - National Health Safety NetworkS/S F▼
Findings
Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention's (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation. The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 02/12/2024 and 02/18/2024, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.
Plan of correction
The state did not require a plan of correction for this citation.
Reportable Occurrences
33 records4/28/2026Misappropriation of Property · ID 26020302008Reported on time: Yes▼
Occurrence summary
SUMMARY OF FINDINGS:On 4/28/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported misappropriation of client property. Reportedly, the client’s family member did not use the client’s funds to pay the outstanding balance to the facility nor did they provide financial documentation needed to secure Medicaid benefits. During the course of the investigation, the healthcare entity notified law enforcement and adult protection services, conducted interviews, and reviewed records. Record review showed the family member was the only one managing the client’s funds. The client was not at risk for discharge due to non-payment. The facility initiated the process to become representative payee for the client and continued weekly attempts to communicate with the family member. Law enforcement conducted a separate investigation. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 6/23/2026 · released to the public 6/30/2026.
3/24/2026Physical Abuse · ID 26020302006Reported on time: Yes▼
Occurrence summary
SUMMARY OF FINDINGS:On 3/24/26, the healthcare entity investigated a reportable event of physical abuse of a client. Reportedly, staff was rough when providing care. During the course of the investigation, the healthcare entity notified law enforcement, assessed the client, suspended staff, and conducted interviews. The client had no visible injuries. Staff denied the allegations and reported they received assistance from a second staff to provide care to the client. Record review showed the client experiences pain related to a recent surgery. The facility found no information to support the allegations. The facility implemented a two person care model and educated staff regarding reviewing the care plan and frequently offering assistance. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. The department review of the occurrence investigation was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe. In addition, this event has been identified for further investigation by the Department. An onsite investigation was conducted by a representative from the State agency. For results of that on-site investigation, please reference https://cdphe.colorado.gov/find-and-compare-facilities, specifically the inspection dated 4/30/26, Event ID 22F6B7-H1.
Publication
Sent to facility 6/17/2026 · released to the public 6/24/2026.
3/13/2026Diverted Drugs · ID 26020302005Reported on time: Yes▼
Occurrence summary
SUMMARY OF FINDINGS:On 3/13/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported diverted drugs. The facility discovered missing narcotic medications belonging to five different clients. During the course of the investigation, the healthcare entity suspended staff, requested drug screening, notified law enforcement, assessed the clients, reviewed records, and conducted interviews. The missing medications were as needed medications (PRN), the clients did not have any adverse effects nor did they miss any medications. Staff #1’s drug screening was positive. Record review showed discrepancies in the documentation of medications received from the pharmacy, all discrepancies were attributed to staff #1. The facility determined staff #1 diverted hundreds of pills across a three month span of time. The facility terminated staff #1, offered substance abuse support, and reported them to the regulatory agency. The facility reduced the amount of PRN medications dispensed from the pharmacy, revised the policies regarding narcotic count sheets and empty medication cards, and educated staff. Law enforcement conducted a separate investigation. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 5/5/2026 · released to the public 5/12/2026.
3/8/2026Physical Abuse · ID 26020302004Reported on time: No▼
Occurrence summary
SUMMARY OF FINDINGS: On 3/8/26, the healthcare entity investigated a reportable event of physical abuse of a client. Reportedly, client (B) pushed client (A) causing them to fall to the ground. During the course of the investigation, the healthcare entity seperated the clients prior to notifying law enforcement, assessed the client, conducted interviews, and reviewed records. Client (A) did not have any visible injuries and could not recall the event. Client (B) denied the allegations. There were no staff witnesses to the event. The facility educated staff, started increased monitoring, and requested a medication review. The facility was unable to confirm physical abuse occurred due to inconclusive evidence. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. The department review of the occurrence investigation was conducted off-site. The healthcare entity occurrence report was not submitted within the required timeframe. In addition, this event has been identified for further investigation by the Department. An onsite investigation was conducted by a representative from the State agency. For results of that on-site investigation, please reference https://cdphe.colorado.gov/find-and-compare-facilities, specifically the inspection dated 4/30/26, Event ID 22F6B7-H1.
Publication
Sent to facility 6/4/2026 · released to the public 6/11/2026.
1/22/2026Brain Injury · ID 26020302003Reported on time: Yes▼
Occurrence summary
SUMMARY OF FINDINGS:On 1/22/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a brain injury of a client. Staff observed the client exit their room into the hallway and immediately fall forward hitting their head. During the course of the investigation, the healthcare entity transferred the client to the hospital, conducted interviews, and reviewed records. Staff reported they could not reach the client before they fell and the client had been up the previous night pacing. The facility noted disrupted sleep may have contributed to the fall. The client was diagnosed with a urinary tract infection and small brain bleed. The facility started a sleep monitoring plan, treated the urinary tract infection, and educated staff. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 4/22/2026 · released to the public 4/29/2026.
12/22/2025Neglect · ID 25020302011Reported on time: Yes▼
Occurrence summary
SUMMARY OF FINDINGS:On 12/22/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported neglect of a client. The client’s family alleged the client was left soiled in their incontinence briefs for 8 hours. During the course of the investigation, the healthcare entity assessed the client, conducted interviews, and reviewed records. The client reported they felt like they went 6 hours without being checked and reported the call light was on the floor. Neither the client nor the family provided information regarding when this event occurred. The client typically spent 6 hours a day at a day center outside of the facility. Record review showed a recent care conference during which no concerns were mentioned. An assessment showed the client’s skin was intact, no skin breakdown, no signs of injury. The facility implemented a two person care model, provided a clip for the call light, and educated staff. The client was discharged form the facility 2 days after the event per a preplanned arrangement. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 4/22/2026 · released to the public 4/29/2026.
5/21/2025Physical Abuse · ID 25020302006Reported on time: Yes▼
Occurrence summary
SUMMARY OF FINDINGS: On 5/21/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported physical abuse of a client. Reportedly, client (A) hit client (B). During the course of the investigation, the healthcare entity separated the clients prior to notifying law enforcement, completed an assessment, and conducted interviews. Client (B) had a small bruise on the temple. Client (A) denied the allegation and indicated client (B) grabbed their oxygen and it fell. The facility was unable to determine if physical contact occurred between them or if the client was hit by the hanging oxygen tank. The facility reconfigured the area where oxygen tanks are hung prior to exiting to the smoking area, and updated care plan for client (B). The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 9/8/2025 · released to the public 9/15/2025.
5/7/2025Brain Injury · ID 25020302005Reported on time: Yes▼
Occurrence summary
SUMMARY OF FINDINGS:On 5/6/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a brain injury of a client. The client was repositioning self in bed to reach for the call light and reaching device and fell out of bed. During the course of the investigation, the healthcare entity completed an initial assessment prior to hospital transport, reviewed medical documentation, and conducted interviews. The client was transported to the hospital and diagnosed with an intracranial cystic hemorrhage and returned to the facility. The facility provided a wider bed, a fall mat, and modifications to the bed to hold the call light and reaching device, and provided an additional call light. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 7/30/2025 · released to the public 8/6/2025.
4/11/2025Sexual Abuse · ID 25020302004Reported on time: Yes▼
Occurrence summary
SUMMARY OF FINDINGS:On 4/11/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported sexual abuse of a client. The facility received a report from the client’s day center, that a peer reported that the client had been raped. During the course of the investigation, the healthcare entity notified law enforcement, transported the client to the hospital, conducted interviews, and completed an assessment. Due to cognitive impairment the client could not provide any information about the allegation, nor could the client’s peer who made the report. The medical team, law enforcement, and family determined that a forensic exam would not be completed, and standard assessments revealed no injuries or trauma. Documentation review indicated the client requires manual reduction of a rectal prolapse, and this was completed one day before the allegations. The facility implemented increased safety monitoring and documentation tracking for when reduction is required. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 9/16/2025 · released to the public 9/23/2025.
4/7/2025Neglect · ID 25020302003Reported on time: Yes▼
Occurrence summary
SUMMARY OF FINDINGS:On 4/7/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported neglect of a client. After discharge, the client’s family alleged the client was left on the toilet for more than 10 minutes leading to bruises. During the course of the investigation, the healthcare entity reviewed medical documentation and conducted interviews. Medical documentation revealed bruising was noted at the time of admission. Documentation and interviews showed a care conference was held to discuss perseveration by the client surrounding frequent toilet use and preference to sit on the toilet for extended periods of time. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 8/13/2025 · released to the public 8/20/2025.