23
Inspections
45
Deficiencies
1
Actual Harm or Above
30
Occurrences
May 20, 2026
Last Inspection
S/S C Minimal potentialS/S D/E/F Potential for harmS/S G Actual harm

The most recent inspection of DEVONSHIRE CARE CENTER on record is dated May 20, 2026. Across 23 published inspections, state surveyors cited 45 deficiencies, 1 of which reached actual harm or immediate jeopardy.

Colorado publishes inspections on a rolling window, so older surveys may no longer appear. Citation codes 0000 and 9999 are the surveyor's opening and closing comments, not deficiencies, and are excluded from the counts above. Where the state required one, the facility's own plan of correction is shown beneath the finding it answers.

Provider Information

Status
Active
Facility Type
SNF/NF Dual Certification
Administrator
Hendler, Jamson
Owner
DEVONSHIRE CARE CENTER LLC
Phone
(970) 522-4888
Payor Source
Medicare, Medicaid, Private Pay
City
STERLING
ZIP
80751

Inspections & Citations

23 inspections · 45 deficiencies
5/20/2026Revisit: Licensure Complaint Survey · ID 1F547B-H2No deficiencies
0000Initial CommentsSurveyor note
Findings
A revisit survey was completed on 5/20/26 for all previous deficiencies cited on 3/26/26. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
5/20/2026Revisit: Complaint, Recertification Survey · ID 1F5413-H2No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A revisit survey was completed on 5/20/26 for all previous deficiencies cited on 3/26/26. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
4/23/2026Recertification Survey · ID 1F5413-L113 deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.90(a) This survey was conducted on April 23, 2026, for compliance with the National Fire Protection Association (NFPA) 101, Life Safety Code (2012) Chapter 19, "Existing Health Care Occupancies;" NFPA 99, Health Care Facilities Code (2012); and all referenced standards. The facility will meet these requirements when the following deficiencies are corrected. This structure is a one (1) story, Type V (000) wood framed structure. The facility is protected throughout by an automatic fire sprinkler system and is classified as fully sprinklered. The drive through canopy area is protected by a separate wet anti-freeze loop pipe system. The facility was constructed in 1989. The facility is licensed for 84 beds and day of survey the census was 73. The long term care facility does not have a two-hour rated separation to the adjoining 24 bed assisted living facility. The assisted living facility fire alarm system is common with the long-term care building.
Plan of correction
The state did not require a plan of correction for this citation.
0161Building Construction Type and Height
Findings
Through record review and interview, the facility did not maintain construction, smoke and fire barriers in accordance with NFPA 101, Life Safety Code (2012). Findings Include: During the record review, observations and interviews with the administrative director and maintenance personnel could not provide the facility's life safety plans during the survey. Without an accurate copy of the life safety plans. We can not verify that the construction type, fire, and smoke barriers are being maintained within the facility. Regulatory Reference: NFPA 101 20124.5.8 Maintenance. Whenever or wherever any device, equipment, system, condition, arrangement, level of protection, or any other feature is required for compliance with the provisions of this Code, such device, equipment, system, condition, arrangement, level of protection, or other feature shall thereafter be maintained, unless the Code exempts such maintenance. 4.2.1 Occupant Protection. A structure shall be designed, constructed, and maintained to protect occupants who are not intimate with the initialfire development for the time needed to evacuate, relocate, or defend in place 4.2.3 Systems Effectiveness. Systems utilized to achieve the goals of Section 4.1 shall be effective in mitigating the hazard or condition for which they are being used, shall be reliable, shall be maintained to the level at which they were designed to operate, andshall remain operational. 4.5.5* Situation Awareness. Systems used to achieve the goals of Section 4.1 shall be effective in facilitating and enhancing situation awareness, as appropriate, by building management, other occupants and emergency responders of the functionality or state of critical building systems, the conditions that might warrant emergency response, and the appropriate nature and timing of such responses. 4.5.7 System Design/Installation. Any fire protection system, building service equipment, feature of protection, or safeguard provided to achieve thegoals of this Code shall be designed, installed, and approved in accordance with applicable NFPA standards. 4.6.1.2Any requirements that are essential for the safety of building occupants and that are not specifically provided for by this Code shall be determined by the authority having jurisdiction. 4.6.8 Provisions in Excess of Code Requirements. Nothing in this Code shall be construed to prohibit a better building construction type, an additional means of egress, or an otherwise safer condition than that specified by the minimum requirements of this Code. 4.6.12 Maintenance, Inspection, and Testing. 4.6.12.1 Whenever or wherever any device, equipment, system, condition, arrangement, level of protection, fire-resistive construction, or any other feature is required for compliance with the provisions of this Code, such device, equipment, system, condition, arrangement, level of protection, fire-resistive construction, or other feature shall thereafter be continuously maintained. Maintenance shall be provided in accordance with applicable NFPA requirements or requirements developed as part of a performance-based design, or as directed by the authority having jurisdiction. 4.6.12.4 Any device, equipment, system, condition, arrangement, level of protection, fire-resistive construction, or any other feature requiring periodic testing, inspection, or operation to ensure its maintenance shall be tested, inspected, or operated as specified elsewhere in this Code or as directed by the authority having jurisdiction. This deficiency has the potential to affect all smoke compartments within the facility, and all residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
During the record review, observations and interviews with the Administrative Director and maintenance personnel could not provide the facility’s life safety plans during the survey. Without an accurate copy of the life safety plans. We can not verify that the construction type, fire, and smoke barriers are being maintained within the facility Maintenance was able to obtain a copy of blueprints from a previous construction project. Fire barriers and smoke barriers are clearly marked. These prints were double checked and all doors that are clearly marked with fire ratings are correct and have fire doors clearly marked ratings. The building is a one story, type V wood framed structure. There is no basement. Smoke barriers are between rooms and hallways. All patients are located on the first and only floor. Fire door locations will be provided on blueprints. All procedures and standards are located in various binders depending on the scope of the procedure and or standards they pertain to. Maintenance performs audits on firewalls throughout the building and ensures any work done in the building is in compliance with NFPA 101 Life safety code (2012)
0291Emergency Lighting
Findings
Based on documentation review and staff interviews during the record review, it was determined that the facility failed to maintain emergency lighting in accordance with Life Safety Code NFPA 101 (2012). Findings include: No documentation for 90 minute annual for emergency lighting Regulatory Reference: NFPA 101 7.9.2.1* Emergency illumination shall be provided for a minimum of one and 1/2 hours in the event of failure of normal lighting. Emergency lighting facilities shall be arranged to provide initial illumination that is not less than an average of 1 ft-candle (10.8 lux) and, at any point, not less than 0.1 ft-candle (1.1 lux), measured along the path of egress at floor level. Illumination levels shall be permitted to decline to not less than an average of 0.6 ft-candle (6.5 lux) and, at any point, not less than 0.06 ft-candle (0.65 lux) at the end of 1 1/2 hours. A maximum-to-minimum illumination uniformity ratio of 40 to 1 shall not be exceeded. NFPA 101 7.9.3.1 Required emergency lighting systems shall be tested in accordance with one of the three options offered by 7.9.3.1.1, 7.9.3.1.2, or 7.9.3.1.3.7.9.3.1.1 Testing of required emergency lighting systems shall be permitted to be conducted as follows:(1) Functional testing shall be conducted monthly, with a minimum of 3 weeks and a maximum of 5 weeks between tests, for not less than 30 seconds, except as otherwise permitted by 7.9.3.1.1(2).(2)*The test interval shall be permitted to be extended beyond 30 days with the approval of the authority having jurisdiction.(3)Functional testing shall be conducted annually for a minimum of 1 1/2 hours if the emergency lighting system is battery powered.(4)The emergency lighting equipment shall be fully operational for the duration of the tests required by 7.9.3.1.1(1) and (3).(5)Written records of visual inspections and tests shall be kept by the owner for inspection by the authority having jurisdiction. This deficiency has the potential to affect all smoke compartments within the facility, and all residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
90 minute annual emergency lighting test was completed on 02/28/2026 without proper documentation Education was given to maintenance staff on properly logging the annual emergency lighting test Another annual 90 minute emergency test will completed by 5/27/2026 with proper documentation Results of the annual 90 minute emergency test will be presented to the next monthly QAPI meeting to ensure compliance
0293Exit Signage
Findings
Based on documentation review and staff interviews, it was determined that the facility failed to arrange and maintain exit signage in accordance with Life Safety Code Section 7.10.1.2.1 and Chapter 19. Findings include: No documentation for 90 minute annual for emergency exit lighting Regulatory Reference: NFPA 101 7.9.3.1 Required emergency lighting systems shall be tested in accordance with one of the three options offered by 7.9.3.1.1, 7.9.3.1.2, or 7.9.3.1.3.7.9.3.1.1 Testing of required emergency lighting systems shall be permitted to be conducted as follows:(1) Functional testing shall be conducted monthly, with a minimum of 3 weeks and a maximum of 5 weeks between tests, for not less than 30 seconds, except as otherwise permitted by 7.9.3.1.1(2).(2)*The test interval shall be permitted to be extended beyond 30 days with the approval of the authority having jurisdiction.(3)Functional testing shall be conducted annually for a minimum of 1 1/2 hours if the emergency lighting system is battery powered.(4)The emergency lighting equipment shall be fully operational for the duration of the tests required by 7.9.3.1.1(1) and (3).(5)Written records of visual inspections and tests shall be kept by the owner for inspection by the authority having jurisdiction. This deficiency has the potential to affect all smoke compartments within the facility, and all residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
Emergency exit lighting will be inspected monthly during emergency lighting test Emergency exit lights will be inspected for physical damage and to unsure they are efficiently illuminating the exit sign Emergency exit lights that are on generator backup not battery backup cannot be tested for 90 minutes as they do not have battery backup Maintenance will continue to inspect these lights during the monthly emergency lighting inspection and will ensure the lights are in the checklist monthly During annual generator testing maintenance staff can walk facility to ensure all exit signs are working for 90 minutes.
0321Hazardous Areas - Enclosure
Findings
Based on observation and staff interviews during the survey, it was determined that the facility failed to maintain hazard areas in accordance with NFPA 101, 99, 80, and 58. Findings include: No documentation for annual fire/smoke door inspectionClean Utility 100 hallway exit door "racked" and does not latch Clean Utility 400 hallway exit door "racked" and does not latch Exit door by laundry room does not latch Regulatory Reference: NFPA 101 8.3.3.1 Openings required to have a fire protection rating by Table 8.3.4.2 shall be protected by approved, listed, labeled fire door assemblies and fire window assemblies and their accompanying hardware, including all frames, closing devices, anchorage, and sills in accordance with the requirements of NFPA 80, Standard for Fire Doors and Other Opening Protectives, except as otherwise specified in this Code NFPA 101 8.3.3.2* Fire protection ratings for products required to comply with 8.3.3 shall be as determined and reported by a nationally recognized testing agency in accordance with NFPA 252, Standard Methods of Fire Tests of Door Assemblies; ANSI/UL 10B, Standard for Fire Tests of Door Assemblies; ANSI/UL 10C, Standard for Positive Pressure Fire Tests of Door Assemblies; NFPA 257, Standard on Fire Test for Window and Glass Block Assemblies; or ANSI/UL 9, Standard for Fire Tests of Window Assemblies. NFPA 805.2.5.1 Fire door assemblies shall be visually inspected from both sides to assess the overall condition of door assembly. 5.2.5.2 The following items shall be verified:(1)No open holes or breaks exist in surfaces of either the door or frame.(2)Slats, endlocks, bottom bar, guide assembly, curtain entry hood, and flame baffle are correctly installed and intact.(3)Glazing, vision light frames, and glazing beads are intact and securely fastened in place, if so equipped.(4)Curtain, barrel, and guides are aligned, level, plumb, and true.(5)Expansion clearance is maintained in accordance with manufacturer’s listing.(6)Drop release arms and weights are not blocked or wedged.(7)Mounting and assembly bolts are intact and secured.(8)Attachments to jambs are with bolts, expansion anchors, or as otherwise required by the listing.(9)Smoke detectors, if equipped, are installed and operational.(10)No parts are missing or broken.(11)Fusible links, if equipped, are in the location; chain/cable, s-hooks, eyes, and so forth, are in good condition (i.e., no kinked or pinched cable, no twisted or inflexible chain); and links are not painted or coated with dust or grease.(12)Auxiliary hardware items that interfere or prohibit operation are not installed on the door or frame.(13)No field modifications to the door assembly have been performed that void the label. This deficiency has the potential to affect all smoke compartments within the facility, and all residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
Although monthly door audits were being correctly completed the paperwork for each door wasn’t being logged and recorded. Clean utility 100 hallway exit door was adjusted and will be added to monthly door audit. Clean utility 400 hallway exit door was adjusted and will be added to monthly door audit. Exit door by laundry room was adjusted and will be added to monthly door audit. Education was given to maintenance staff on correctly logging all results of door inspections Monthly audit by Maintenance Director of 4 exit doors to ensure they are adjusted and functioning properly. This inspection will include visual inspection, hinges properly working, Door latching and sealing. Results will be provided during monthly QAPI meetings for a minimum of 3 months or until adequate results are obtained.
0324Cooking Facilities
Findings
Based on observation and interview it was determined that the facility failed to maintain the kitchen hood suppression system as required by NFPA 96, (Chapter 12, Section 12.1.2.3.1) and cooking appliance restraint as required by NFPA 54, 9.6.1.2. Findings include: Grill is not marked or chocked to identify location of grill under the hood suppression Regulatory Reference: NFPA 96, 12.1.2.3 The fire-extinguishing system shall not require reevaluation where the cooking appliances are moved for the purposes of maintenance and cleaning, provided the appliances are returned to approved design location prior to cooking operations. NFPA 54 -2012 Fuel and Gas Code 9.6.1.2 Restraints. Movement of appliances with casters shall be limited by a restraining device installed in accordance with the connector and appliance manufacturer installation instructions. This deficiency has the potential to affect approximately 8 residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
Chocks have been ordered and will be installed by 5/21/2026 Maintenance will do an education with kitchen staff to ensure stove is in the chocks after the stove is moved for cleaning Maintenance will do monthly audits to ensure compliance is maintained Results will be provided during monthly QAPI meetings for a minimum of 3 months or until adequate results are obtained.
0353Sprinkler System - Maintenance and Testing
Findings
Based on observations and interviews, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 25, and 13. Findings include: No semi-annual fire sprinkler inspection report available Deficiencies noted on 3/5/26 report, “Items stored in front of riser, Items stored in front of FDC connection, No hydraulic calc plate. Suspect pipe schedule, No control valve signage” Sprinkler heads in main office and office storage room, 200 nurses station storage room, 300 storage room are dropping Sprinkler heads in cooler and freezer are 13 years old Appears they have expired sprinkler heads - need documentation showing they are within date and are compliant Regulatory Reference: NFPA 101 (2012)19.3.5.1 Buildings containing nursing homes shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.9.7.5 Maintenance and Testing. All automatic sprinkler and standpipe systems required by this Code shall be inspected, tested, and maintained in accordance with NFPA 25, Standard for the Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems. 9.7.6 Sprinkler System Impairments. Sprinkler impairment procedures shall comply with NFPA 25, Standard for the Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems. NFPA 25 (2011) 5.3.1.1.1.3* Sprinklers manufactured using fast-response elements that have been in service for 20 years shall be replaced, or representative samples shall be tested and then retested at 10-year intervals. NFPA 25 5.3.1.1.1 Where sprinklers have been in service for 50 years, they shall be replaced or representative samples from one or more sample areas shall be tested. 25 5.3.1.1.1.6 Dry sprinklers that have been in service for 10 years shall be replaced or representative samples shall be tested and then retested at 10-year intervals13.3.1* Each control valve shall be identified and have a sign indicating the system or portion of the system it controls. 13.3.2 Inspection. 13.3.2.1 All valves shall be inspected weekly. 13.3.2.1.1 Valves secured with locks or supervised in accordance with applicable NFPA standards shall be permitted to be inspected monthly. 13.3.2.1.2 After any alterations or repairs, an inspection shall be made by the property owner or designated representative to ensure that the system is in service and all valves are in the normal position and properly sealed, locked, or electrically supervised. 5.2.6* Hydraulic Design Information Sign. The hydraulic design information sign for hydraulically designed systems shall be inspected quarterly to verify that it is attached securely to the sprinkler riser and is legible NFPA 13, 2013 Edition, Chapter 25, Section 25.5.1. The installing contractor shall identify a hydraulically designed sprinkler system with a permanently marked weatherproof metal or rigid plastic sign secured with corrosion resistant wire, chain, or other approved means. Such signs shall be placed at the alarm valve, dry pipe valve, preaction valve, or deluge valve supplying the corresponding hydraulically designed area. This deficiency has the potential to affect all smoke compartments within the facility, and all residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
Semiannual sprinkler report was performed on 12/8/2025 Pye Barker will label the semiannual inspection semiannual instead of quarterly in the future The semiannual inspection included all the results needed in a semiannual inspection and was just labeled wrong Maintenance will doublecheck Pye-Barker paperwork to ensure the semiannual report is labeled semiannual instead of quarterly Deficiencies noted on 3/5/2026 report, “items stored in front of riser, items stored in front of FDC connection, No hydraulic calc plate. Suspect pipe schedule, No control valve signage” Area in front of riser and FDC connection have been cleaned and no longer have items stored in front of equipment. Area will be labeled “NO STORAGE” to prevent materials from being stored in the future Maintenance has ordered “CONTROL VALVE” signage and “PIPE SCHEDULE” sign These will be inspected quarterly by Pye-Barker to ensure our riser area is in compliance Sprinkler heads in main office and office storage room, 200 nurses station room, 300 storage room are dropping These heads do not have attic access and cannot be raised without removing ceiling Maintenance fire caulked around the heads to ensure heads cannot drop lower and ensure the area around the heads do not have a gap to compromise the fire rating of the ceiling. Maintenance will conduct an audit of heads semiannual to ensure these and other heads have not dropped to ensure integrity of fire suppression system. Results will be provided during monthly QAPI meetings for a minimum of 3 months or until adequate results are obtained. Sprinkler heads in cooler and freezer are 13 years old Pye-Barker is replacing the sprinkler heads in both the cooler and freezer These heads will have the same rating as the existing heads Appears they have expired sprinkler heads-need documentation showing they are within date and are complaint Devonshire has standard response fire suppression heads and are good for 50 years before needing to be replaced or tested. Since the facility was built in 1989 these heads do not need tested or replaced until 2039 Going forward, we will ensure that documentation is titled correctly. When the building was built, they did not have hydraulically calculated systems.
0363Corridor - Doors
Findings
Based on observation and staff interviews during the course of the survey, it was determined that the facility failed to maintain corridor doors in accordance with the Life Safety Code Section 19.3.6.3. Findings include: Door seals not properly maintained in resident rooms leading to the corridor Regulatory Reference: NFPA 101 (2012) 19.3.6.3* Corridor Doors. 19.3.6.3.1* Doors protecting corridor openings in other than required enclosures of vertical openings, exits, or hazardous areas shall be doors constructed to resist the passage of smoke and shall be constructed of materials such as the following:1 3/4 in. (44 mm) thick, solid-bonded core woodMaterial that resists fire for a minimum of 20 minutesThis deficiency has the potential to affect all smoke compartments within the facility, and all residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
Seals were determined that they were installed for another reason other than smoke seals. We believe they were installed for sound. With the seals removed the doors still have a smoke seal The seals were fixed where they were pealing from door jams to maintain this seal 05/05/2026 No further action and/or audits will be done other than the annual door audit to ensure they have a smoke seal whether they have a seal for sound or not Door seals are in place for sound, not smoke.
0511Utilities - Gas and Electric
Findings
Through observation and interview during the survey, it was determined that the facility failed to maintain proper gas valve protection in accordance with Life Safety Section 9.1, NFPA 54 7.9.2.1 and NFPA 70. Findings include: Only one (1) out of four (4) dryers are labeled for high altitude | Gas orifice on dryer rated for 0-2000 feet in elevation in the laundry roomNo GFCI located in facility lounge by kitchen sink Regulatory Reference: NFPA 101 (2012)9.1.1 Gas. Equipment using gas and related gas piping shall be in accordance with NFPA 54, National Fuel Gas Code. NFPA 54, 11.1.2 High Altitude. Gas input ratings of appliances shall be used for elevations up to 2000 ft (600 m). The input ratings of appliances operating at elevations above 2000 ft (600 m) shall be reduced in accordance with one of the following methods:(1) At the rate of 4 percent for each 1000 ft (300 m) above sea level before selecting appropriately sized appliance(2) As permitted by the authority having jurisdiction.(3) In accordance with the manufacturer’s installation instructions. NFPA 101 (2012)9.1.2 Electrical Systems. Electrical wiring and equipment shall be in accordance with NFPA 70, National Electrical Code, unless such installations are approved existing installations, which shall be permitted to be continued in service. This deficiency has the potential to affect approximately 8 residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
One (1) new high altitude orifice will be installed on the existing UniMac dryer. The part is 30 days out so the part will be installed by 6/17/2026. Unable to currently locate Cissell dryer orifice will install within 30 days of obtaining. A sign was installed 05/06/2026 in the dryer maintenance room behind the dryers to remind anyone in the future that high altitude orifice's need to be installed on any dryer that is replaced. Outlets within reach of kitchen sink were tested and confirmed they are GFCI protected from an inline GFCI installed within one (1) foot of regular duplex receptacle, We will not be doing any corrections or audits as this receptacle is installed in accordance with the 2026 NFPA70 NEC requirements Compliance with the orifice’s requirements will be brought to the July QAPI meeting when all completed.
0712Fire Drills
Findings
Based on the record review and interview, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6. The deficient practice affected all smoke compartments. Findings include: No fire drills recorded for 2nd or 3rd quarters Fire drills closer than an hour apart, not at varied times, no evening drills being conducted Regulatory Reference: NFPA 101, 19.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, and administrative staff) with the signals and emergency action required under varied conditions. This deficiency has the potential to affect all smoke compartments within the facility, and all residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
These drills were missed and an education was given to maintenance department to ensure fire alarm drills are not missed A fire alarm drill schedule has been implemented, and maintenance staff will follow the new schedule The schedule will be sent to the regional director of environmental services to ensure this schedule is followed The fire alarm drill will be shared monthly during the QAPI meeting every month from now on. This will ensure the drills are done every month and are not missed in the future Education was given to maintenance staff about the timing of fire alarm drills There is now a schedule for the entire year to ensure drills are being conducted more than an hour apart The schedule will be sent to the regional director of environmental services to ensure this schedule is followed The completed fire alarm drill schedule will be shared during monthly QAPI meetings to ensure fire alarm drills are being done at the right variant of time for the right shifts
0751Draperies, Curtains, and Loosely Hanging Fabr
Findings
Through observation and interview during the survey, it was determined that the facility failed to maintain furnishings in accordance with NFPA 101 (2012) Life Safety Code. Findings include: No documentation of resident curtains being maintained as fire resistant Regulatory Reference: NFPA 101 (2012)19.7.5.1* Draperies, curtains, and other loosely hanging fabrics and films serving as furnishings or decorations in health care occupancies shall be in accordance with the provisions of 10.3.1(see 19.3.5.11), and the following also shall apply:Such curtains shall include cubicle curtains. Such curtains shall not include curtains at showers and baths. Such draperies and curtains shall not include draperies and curtains at windows in patient sleeping rooms in smoke compartments sprinklered in accordance with 19.3.5. Such draperies and curtains shall not include draperies and curtains in other rooms or areas where the draperies and curtains comply with all of the following:Individual drapery or curtain panel area does not exceed 48 ft2 (4.5 m2)Total area of drapery and curtain panels per room or area does not exceed 20 percent of the aggregate area of the wall on which they are located. Smoke compartment in which draperies or curtains are located is sprinklered in accordance with 19.3.5. 19.7.5.6 Combustible decorations shall be prohibited in any health care occupancy, unless one of the following criteria is met:They are flame-retardant or are treated with approved fire-retardant coating that is listed and labeled for application to the material to which it is applied. The decorations meet the requirements of NFPA 701, Standard Methods of Fire Tests for Flame Propagation of Textiles and Films. The decorations exhibit a heat release rate not exceeding 100 kW when tested in accordance with NFPA 289, Standard Method of Fire Test for Individual Fuel Packages, using the 20 kW ignition source.* The decorations, such as photographs, paintings, and other art, are attached directly to the walls, ceiling, and non-fire-rated doors in accordance with the following:Decorations on non-fire-rated doors do not interfere with the operation or any required latching of the door and do not exceed the area limitations of 19.7.5.6(b), (c), or (d). Decorations do not exceed 20 percent of the wall, ceiling, and door areas inside any room or space of a smoke compartment that is not protected throughout by an approved automatic sprinkler system in accordance with Section 9.7. Decorations do not exceed 30 percent of the wall, ceiling, and door areas inside any room or space of a smoke compartment that is protected throughout by an approved supervised automatic sprinkler system in accordance with Section 9.7. Decorations do not exceed 50 percent of the wall, ceiling, and door areas inside patient sleeping rooms, having a capacity not exceeding four persons, in a smoke compartment that is protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7. (5)* They are decorations, such as photographs and paintings, in such limited quantities that a hazard of fire development or spread is not present. This deficiency has the potential to affect all smoke compartments within the facility, and all residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
The laundry staff was using stickers to label textiles being treated with fire retardant. These stickers fell of immediately so there was no record of the textiles being treated Laundry has switched to a paper auditing system that will be kept in the laundry room. They will track curtains being sprayed with fire retardant, so labels won't be missing This system will also be used by activities and maintenance to make sure any items that are brought into the building and are not fire rated get sprayed with a fire-retardant spray. Results will be provided during monthly QAPI meetings for a minimum of 3 months or until adequate results are obtained
0761Maintenance, Inspection & Testing - Doors
Findings
Based on observation and staff interviews during the course of the survey, it was determined that the facility failed to maintain fire door assembly according to NFPA 101 (2012) and NFPA 80. Findings include: Hasp attached to a fire roll down door in kitchen to keep shut Regulatory Reference: NFPA 101 (2012) 19.7.6 Maintenance and Testing. See 4.6.12.4.6.12.1 Whenever or wherever any device, equipment, system, condition, arrangement, level of protection, fire-resistive construction, or any other feature is required for compliance with the provisions of this Code, such device, equipment, system, condition, arrangement, level of protection, fire-resistive construction, or other feature shall thereafter be continuously maintained. Maintenance shall be provided in accordance with applicable NFPA requirements or requirements developed as part of a performance-based design, or as directed by the authority having jurisdiction. 8.3.3 Fire Doors and Windows. 8.3.3.1 Openings required to have a fire protection rating by Table 8.3.4.2 shall be protected by approved, listed, labeled fire door assemblies and fire window assemblies and their accompanying hardware, including all frames, closing devices, anchorage, and sills in accordance with the requirements of NFPA 80, Standard for Fire Doors and Other Opening Protectives, except as otherwise specified in this Code. This deficiency has the potential to affect approximately 8 residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
Hasp was removed from roll down door New fusible links were installed on roll down door and roll down door was tested Roll down door now works with the original slide bolt locks and is back in compliance with NFPA 101 (2012) Maintenance was educated about the restrictions of Hasp latches
0914Electrical Systems - Maintenance and Testing
Findings
Based on record review and interview, it was determined that the facility did not maintain proper electrical practices in accordance with NFPA 99 Health Care Facilities Code (2012). Findings include: Polarity Retention | Not all rooms being tested | documentation shows that there were failures however, showing no correction Regulatory Reference: NFPA 99 Health Care Facilities Code (2012)6.3.3.2 Receptacle Testing in Patient Care Rooms. 6.3.3.2.1 The physical integrity of each receptacle shall be confirmed by visual inspection. 6.3.3.2.2 The continuity of the grounding circuit in each electrical receptacle shall be verified. 6.3.3.2.3 Correct polarity of the hot and neutral connections in each electrical receptacle shall be confirmed. 6.3.3.2.4 The retention force of the grounding blade of each electrical receptacle (except locking-type receptacles) shall be not less than 115 g (4 oz). This deficiency has the potential to affect all smoke compartments within the facility, and all residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
Polarity Retention/not all rooms being tested/documentation shows that there were failures however showing no correction New outlet inspection will be performed by 5/21/26 of all outlets. Education was given to maintenance staff to correctly complete polarity and tension annually. Outlets that fail the inspection will be replaced with a hospital grade outlet. Validation of the outlet inspection will be brought to the June QAPI meeting to show compliance. Emailed documentation to Thea LuchtUnable to upload documentation via COHFI.
0918Electrical Systems - Essential Electric Syste
Findings
Based on observation and record review during the survey, it was determined that the facility failed to maintain emergency power systems in accordance with Section 9.1.3 ofthe Life Safety Code and the referenced NFPA 110, Standard for Emergency and Standby Power Systems Chapter 8. Findings include: No documentation available for all weekly, monthly and annual inspections for generator | Not meeting NFPA 110 (2010) requirements Natural gas valve leading to the generator missing protected coverage Regulatory Reference: NFPA 101 (2012) 9.1.3.1 Emergency generators and standby power systems shall be installed, tested, and maintained in accordance with NFPA 110, Standard for Emergency and Standby Power Systems. NFPA 110 (2010)8.1.1 The routine maintenance and operational testing program shall be based on all of the following:Manufacturer’s recommendationsInstruction MaterialsMinimum requirements of this chapterThe authority having jurisdiction8.4.1 EPSSs, including all appurtenant components, shall be inspected weekly and exercised under load at least monthly. 8.3.7.1 Maintenance of lead-acid batteries shall include the monthly testing according of electrolyte specific gravity. Battery conductance testing shall be permitted in lieu of the testing of specific gravity when applicable or warranted. NFPA 99 (2012)6.4.1.2 Battery. Battery systems shall meet all requirements of Article 700 of NFPA 70, National Electrical Code. 6.4.4.1.3 Maintenance of Batteries. Batteries for on-site generators shall be maintained in accordance with NFPA 110, Standard for Emergency and Standby Power Systems. 6.4.4.1.1.4 Inspection and Testing. Criteria, conditions, and personnel requirements shall be in accordance with 6.4.4.1.1.4(A) through 6.4.4.1.1.4(C).(A)* Test Criteria. Generator sets shall be tested 12 times a year, with testing intervals of not less than 20 days nor more than 40 days. Generator sets serving essential electrical systems shall be tested in accordance with NFPA 110, Standard for Emergency and Standby Power Systems, Chapter 8.(B) Test Conditions. The scheduled test under load conditions shall include a complete simulated cold start and appropriate automatic and manual transfer of all essential electrical system loads.(C) Test Personnel. The scheduled tests shall be conducted by competent personnel to keep the machines ready to function and, in addition, serve to detect causes of malfunction and to train personnel in operating procedures. 6.4.4.2 Record Keeping. A written record of inspection, performance, exercising period, and repairs shall be regularly maintained and available for inspection by the authority having jurisdiction. NFPA 110 (2010)8.4.2.4 Spark-ignited generator sets shall be exercised at least once a month with the available EPSS load for 30 minutes or until the water temperature and oil pressure have stabilized. 8.4.3 The EPS test shall be initiated by simulating a power outage using the test switch(es) on the ATSs or by opening a normal breaker. Opening a normal breaker shall not be required. 8.4.4 Load tests of generator sets shall include complete cold starts. 8.4.2.3 Diesel-powered EPS installations that do not meet the requirements of 8.4.2 shall be exercised monthly with the available EPSS load and shall be exercised annually with supplemental loads at not less than 50 percent of the EPS nameplate kW rating for 30 continuous minutes and at not less than 75 percent of the EPS nameplate kW rating for 1 continuous hour for a total test duration of not less than 1.5 continuous hours. A.5.6.4.5.1 It is recommended that lead-acid starting batteries be replaced every 24-30 months. 8.4.6 Transfer switches shall be operated monthly. A.7.9.7 Valving for natural gas-fueled prime movers should be configured so that the gas supply to the prime mover cannot be inadvertently or intentionally shut off by anyone other than qualified personnel such as the gas supplier. If valves are placed in an isolated area, a secure area or locking the valve(s) open is recommended. This deficiency has the potential to affect all smoke compartments within the facility, and all residents, visitors, and staff. The deficiency was discussed with the administrative director and maintenance personnel during the survey exit conference.
Plan of correction · submitted by the facility
No documentation available for all weekly, Monthly and annual inspections for generator/Not meeting NFPA 110 (2010) requirements Education was given to maintenance staff on correct documentation, Correct procedures for testing and a conductance battery tester was purchased and training on testing and documenting the monthly battery test. A lockable cover for gas valve will be installed over gas valve by 05/21/2026. The valve top was removed so gas cannot be accidentally turned off in the meantime Monthly audits will be conducted by Maintenance Director or designee on the paperwork for generator testing for 3 months or until substantial compliance to ensure testing and documentation was done correctly. Gas valve and lock will be inspected during weekly generator inspections by Maintenance Director or designee for 3 months or until substantial compliance. Entire maintenance staff was trained on generator testing to ensure testing is still completed if maintenance director cannot perform testing Results will be provided during monthly QAPI meetings for a minimum of 3 months or until adequate results are obtained In addition to monthly audits, we will do the required weekly and annual inspections.
3/26/2026Licensure Complaint Survey · ID 1F547B-H11 deficiency
0000Initial CommentsSurveyor note
Findings
A survey with #CO2786824 was completed on 3/23/26 to 3/26/26. One deficiency was cited.
Plan of correction
The state did not require a plan of correction for this citation.
0704Res Care - Accident Prevention and Attention
Findings
Based on observations, record review and interviews, the facility failed to ensure one (#11) of four residents out of 36 sample residents remained free from accidents. Resident #11 was admitted to the facility on 12/21/25 with diagnoses including parkinsonism, dementia, muscle weakness, a history of falls, and dysphagia (difficulty swallowing). On 1/28/26, Resident #11 sustained an unwitnessed fall from her electronic reclining chair. The facility recommended unplugging the resident’s chair to prevent her from using the remote control due to cognitive impairments. The director of nursing (DON) said on 3/26/26, at some time before the fall on 2/14/26, the resident’s electric chair was plugged back in (see interview below). On 2/14/26, the resident used the remote to the electronic reclining chair and sustained an additional unwitnessed fall. The resident was transferred to the hospital where she received staples to the laceration on her head and sustained a small hematoma (brain bleed). Specifically, the facility failed to ensure Resident #11’s fall interventions were consistently implemented to prevent a fall with major injury. Findings include:I. Facility policy and procedureThe Fall Management policy, dated 3/1/26, was provided by the nursing home administrator (NHA) on 3/26/26 at 6:10 p.m. The policy revealed in pertinent part,“Individualized care plan interventions will be implemented for those residents found to be at high risk for falls. “Complete a thorough analysis of fall – time of day, location of fall, causative factors. Identify whether the interventions were in place at the time of the fall. “Educate and communicate implemented interventions to direct care staff via verbal report.”II. Resident #11A. Resident statusResident #11, age 82, was admitted to the facility on 12/21/25. According to the March 2026 computerized physician orders, diagnoses included a history of falls, diagnosis of Parkinson’s disease and dementia. The 2/21/26 comprehensive assessment revealed the resident had moderate cognitive impairment. The resident used a manual wheelchair. The resident required substantial assistance with personal hygiene, toileting, transferring and walking. The assessment documented Resident #11 had sustained two falls since admission to the facility with injuries. B. Record reviewThe activities of daily living (ADL) care plan, initiated 12/21/25, revealed Resident #11 had an ADL self-care performance deficit related to Parkinson’s disease and dementia. Pertinent interventions included providing assistance with mobility in a wheelchair, providing one-person maximum assistance with transfers and encouraging the resident to use the call light for assistance. The fall care plan, dated 1/6/26, documented Resident #11 was at risk for falls related to a previous fall with fracture and dementia. Pertinent interventions included anticipating and meeting the resident’s needs (initiated 12/21/25), assessing the resident’s needs for adaptive devices (initiated 12/21/25), ensuring the resident’s call light was in place (initiated 12/21/25), encouraging the resident to use her call light (initiated 12/21/25), ensuring there was adequate lighting in place (initiated 12/21/25), ensuring the resident was wearing appropriate footwear when ambulating (initiated 12/21/25), placing a fall mat next to the resident’s bed when in bed (initiated 2/6/26), providing therapy as needed (initiated 12/21/25), placing the electric recliner with a manual recliner for safety (initiated 2/16/26) and reviewing past falls (initiated 12/21/25). -However, the facility failed to ensure the staff were educated regarding the unplugging of the electric reclining chair to ensure it remained unplugged to prevent an additional fall. The facility investigation, dated 1/28/26 was provided by the NHA on 3/26/26 at approximately 2:00 p.m. The investigation documented Resident #11 sustained an unwitnessed fall in front of her electric reclining chair on 1/28/26. Resident #11 was assessed by the nurse and no injuries were reported, however the physician ordered the facility to send the resident to the hospital for an evaluation. The resident was transported to the hospital at 6:20 p.m. According to the emergency room physician progress notes, Resident #11 was monitored in the emergency department and received one liter of normal saline fluid intravenously for dehydration. The physician reported Resident #11 appeared more awake, alert and discharged back to the facility at 8:10 p.m. The resident’s representative was notified and stayed with the resident at the emergency department until discharge. The facility investigation, dated 2/14/26, was provided by the NHA on 3/26/26 at approximately 2:00 p.m. The investigation documented Resident #11 sustained an unwitnessed fall on 2/14/26 at 11:20 a.m. The resident was found lying on the floor on her right side with her head partially under the bedside table next to her with the legs of the table slightly under her right side. The residents’ recliner was elevated in the fully upright position. The resident had blood coming from the right side of her head. The investigation documented the licensed practical nurse (LPN) reported it appeared the recliner button was inadvertently pushed by the resident, and the recliner raised her up and she fell out of the chair and hit her head on the bedside table. Resident #11 stated she did not know exactly what happened and how she fell out of her chair. The investigation documented emergency medical services (EMS) were called, and the resident was transported to the emergency room. Resident #11 was assessed by a physician who reported the resident sustained a mechanical fall from her recliner and sustained a laceration to the right side of her head that required staples. A computed tomography (CT - imaging test) scan was completed. The emergency department physician reported the CT scan showed a mixed subdural chronic hematoma (a brain bleed from a previous event) and an acute (portion that was two millimeters without any effacement - a new brain bleed). The resident was monitored in the emergency room with her daughter present for another five hours and 35 minutes. The investigation documented the resident was determined to be neurologically stable and discharged back to the facility. III. Staff interviewsCertified nurse aide (CNA) #4 was interviewed on 3/25/26 at 12:33 p.m. CNA #4 said Resident #11 required two-person assistance with transfers from the bed to the reclining chair. CNA #4 said she reported any concerns regarding care of Resident #11 to the nurse. The director of nursing (DON) was interviewed on 3/26/26 at 3:44 p.m. The DON said Resident #11 had sustained two falls since admission. The DON said Resident #11 had an unwitnessed fall on 1/28/26, where she was found in front of her electric reclining chair. The DON said the resident was assessed by a nurse, EMS was notified, and the resident was transported to the emergency department. The DON said the resident returned to the facility after a few hours with no injury. The DON said the facility implemented an intervention of unplugging the resident’s electric reclining chair.-However, the facility failed to ensure the electric reclining chair was unplugged and the resident sustained an additional fall from the chair on 2/14/26, related to the resident using the remote (see record review above). The conversation between the facility staff and the resident about unplugging the electric reclining chair was not documented in the resident’s electronic medical record (EMR). The DON said Resident #11 sustained another fall on 2/14/26, where she was found on the floor by the chair with her head bleeding. The DON said the resident was transported to the hospital and assessed by the emergency physician. The DON said a CT scan was completed and sutures were placed on the right side of the Resident #11’s head. The DON said the CT scan was reviewed by the medical director (MD) who determined the CT scan showed no long-lasting concerns. The DON said the resident’s electric recliner was replaced on 2/15/26 with a manual recliner. The DON said the facility conducted a root cause analysis of the fall on 2/14/26. The DON said the facility determined Resident #11 used the electric reclining chair, which was plugged back in since 1/28/26. He said he thought the housekeeping staff might have plugged the chair in again when it should have remained unplugged after Resident #11 sustained the fall on 1/28/26. The DON said the electric reclining chair should have been removed from Resident #11’s room after the residents’ fall on 1/28/26 and replaced with the manual recliner. The MD was interviewed on 3/26/26 at 4:50 p.m. The MD said he had reviewed Resident #11’s hospital records from 2/14/26. He said the CT scan finding was not enough to cause any long lasting problems.
Plan of correction · submitted by the facility
#1Resident #11’s mechanical lift chair was immediately removed and replaced with a manual recliner on 2/14/2026 by NHA (nursing home administrator) and care plan was updated.#2Audit of all fall care plans began on 3/27/2026 to ensure all interventions are in place. Care plans and interventions were updated as needed.#3Fall management education, policy and procedure, and fall interventions started with staff on 3/27/2026.#4DON (director of nursing) or designee will audit 4 residents that had falls weekly to ensure fall interventions are in place, and care plan is updated for three months or until substantial compliance is met. DON or designee will bring audit findings to QAPI monthly for three months. The fall interventions will be implemented when completing the risk management review progress note. These notes are entered during morning meeting and IDT discuss appropriate interventions and added to the care plan. The Monitoring will be documented on a written log. Any concerns will be addressed immediately.
3/26/2026Complaint, Recertification Survey · ID 1F5413-H18 deficiencies
0000INITIAL COMMENTSSurveyor note2 building records
Findings · record 1 of 2
A recertification survey with complaint #CO2786823 and Incident #2795220, Incident #2795225, Incident #2795233, Incident #2795239 and Incident #2795261 was conducted on 3/23/26 to 3/26/26. Eight deficiencies were cited.
Findings · record 2 of 2
An Emergency Preparedness survey was conducted from 3/23/26 to 3/26/26. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
0567Protection/Management of Personal Funds
Findings
Based on observations, record review and interviews, the facility failed to ensure residents’ personal funds accounts were managed adequately for the facility and accessible to the residents for three (#7, #27 and #44) of three residents out of 36 sample residents. Specifically, the facility failed to ensure residents were educated on how to access their money on the weekends. Findings include: I. Resident interviewsResident #7 was interviewed on 3/23/26 at 2:40 p.m. He said the person who handled the money was not always at the facility. He said he was not aware of any times on the weekends when he could pull out his money. Resident #7 was interviewed a second time on 3/25/26 at 1:04 p.m. He said he normally went to the business office manager or the front desk to pull out his money. He said he could not get money out on the weekends. Resident #27 was interviewed on 3/25/26 at 1:07 p.m. She said she was not able to pull money out of her account on the weekends. Resident #44 was interviewed on 3/25/26 at 1:11 p.m. He said he had to pull money out before the weekend if he had any plans to go anywhere on the weekend. II. ObservationsDuring the survey process, a sign listing banking hours was not observed in the facility. III. Staff interviewsThe wound care nurse was interviewed on 3/26/26 at 11:12 a.m. She said she did work on weekends. She said when she did work on the weekends, the issue of pulling money out had not come up. She said during the week the residents would go to the front office. She said she was unsure of what the process was for the weekends. Licensed practical nurse (LPN) #2 was interviewed on 3/26/26 at 11:15 a.m. She said she did work on the weekends and during the week the residents usually went to the business office manager to pull out their money. She said she was unsure of the process of how residents accessed their money on the weekends. The business office manager was interviewed on 3/26/26 at 1:05 p.m. He said he was unsure if the residents had ever been educated on how to access their money on the weekends. He said he thought the residents were told when they first admitted to the facility. He said the facility did not have their banking hours posted anywhere. He said the residents were able to access their money on the weekend by going to the receptionist at the front desk. He said the facility had a receptionist seven days a week. He said the receptionist had access to the petty cash box. He said he was unsure if all of the staff knew the weekend process of how residents access their money. He said residents should be aware of how to access their funds on the weekends. The nursing home administrator (NHA) was interviewed on 3/26/26 at 1:22 p.m. She said the residents should be able to access their funds on the weekends. She said the facility would post their banking hours and would educate residents during resident council meetings. She said that all of the staff should know the process of how residents access their funds on the weekends because a resident can ask any staff member.
Plan of correction · submitted by the facility
#1Resident #7 was educated on how to access their money on the weekends on 03/27/26Resident #27 was educated on how to access their money on the weekends on 03/27/26Resident #44 was educated on how to access their money on the weekends on 03/27/26Banking hours were posted throughout the facility on 03/27/26#2All residents with funds managed by the facility could be affected.#3Residents were educated on the banking hours and how to access their money on the weekends at Resident Council on 04/08/26. Staff education regarding banking hours and how resident’s can access their money on the weekends began 03/27/2026.#4Business Office Manager (BOM) or designee will interview 4 residents that have personal needs accounts with the facility per month for 3 months or until substantial compliance is sustained and ask if they are aware of how to access their money on the weekends and complete additional education as needed. BOM or designee will bring the results of the interviews to QAPI for 3 monthsThe Monitoring will be documented on a written log. Any concerns will be addressed immediately.
0577Right to Survey Results/Advocate Agency Info
Findings
Based on observations, record review and interviews, the facility failed to ensure residents, family members and legal representatives had full access to review the results of the facility’s most recent survey findings that included the survey results, certifications, complaint investigations and plans of correction in effect for the past three years. Specifically, the facility failed to ensure three years of survey and investigation findings were available for the public, and where individuals wishing to examine survey results did not have to ask to see them. Findings include: I. Resident interviewsThree residents (#12, #14 and #59) who were identified as alert and oriented by facility and assessment were interviewed on 3/25/26 at 10:15 a.m. Resident #12, Resident #14 and Resident #59 said they did not know where to find the results of recent survey findings. II. Observations and staff interviewThe facility’s survey results binder was not located in an area where individuals could examine results on 3/25/26 at 10:50 a.m. The nursing home administrator (NHA) provided a survey results binder on 3/25/26 at 11:00 a.m. The NHA said she had removed the binder from the facility’s lobby the previous day in order to ensure the binder was up to date with previous survey findings. -The survey results binder provided was found to contain results from the recertification survey on 3/7/24 and one complaint survey 6/30/25. The binder failed to include the facility’s last three years of complaint findings. The NHA said the complaint investigations and plans of correction for the past three years should have been included in the binder.
Plan of correction · submitted by the facility
#1Nursing Home Administrator (NHA) updated the survey binder with all survey results for three years on 03/25/26.#2All residents have the potential to be affected.#3Residents were educated to the location of the survey results during Resident Council on 04/08/26. NHA was educated on the regulation related to ensuring 3 years of survey results are posted by Regional Director of Operations on 3/27/26.#4NHA or designee will observe that the survey binder has 3 years of survey results and in a public area accessible to residents monthly for 3 months or until substantial compliance. NHA or designee will bring findings of monthly audits to QAPI for 3 months or until substantial compliance. The Monitoring will be documented on a written log. Any concerns will be addressed immediately.
0600Free from Abuse and Neglect
Findings
Based on record review and interviews, the facility failed to ensure three (#45, #58 and #27) of five residents were kept free from abuse out of 36 sample residents. Specifically, the facility failed to:-Protect Resident #45 and Resident #58 from physical by Resident #80; and,-Protect Resident #27 from physical abuse by Resident #21. III. Incident of physical abuse by Resident #80 towards Resident #58 on 11/15/25A. Facility investigation The facility investigation, dated 11/15/25, documented that at approximately 8:35 p.m. Resident #80 was observed grabbing Resident #58 from behind his right ear and scratching the back of his neck on the right side. The staff separated the residents. A one-to-one caregiver was initiated for Resident #80 when she was not in bed and 15-minute checks were initiated when she was in bed. Resident #58 was assessed for further injuries. Both residents’ representatives were informed of the incident, as well as the police. The facility investigation documented that Resident #80 was in a previous physical abuse allegation on 11/2/25 (see incident above). The facility investigation documented the SSD interviewed Resident #58 (alleged victim) on 11/17/25 at 10:50 a.m. about the incident with Resident #80. Resident #58 said he did not remember the incident and could not recall how he had gotten the scratch on the back of his neck. When the SSD asked if another resident had ever hurt him, Resident #58 told her no. When the SSD asked him if he was ever afraid or worried that something might happen to him or someone else he shook his head indicating no. The facility investigation documented Resident #80 was interviewed on 11/17/25 at 11:11 a.m. The investigation documented Resident #80 had a hard time maintaining focus and attention to the conversation due to her cognitive impairment. Resident #80 could not recall seeing Resident #58 in the lobby and she could not recall being upset with any other residents. The SSD interviewed the CNA that witnessed the incident between Resident #58 and Resident #80 on 11/21/25. The CNA said Resident #80 was speaking loudly to the other residents in the front lobby like she normally did. She said that both Resident #80 and Resident #58 were in the front lobby area. The CNA observed Resident #80 lean forward and grab Resident #58’s ear. The CNA reported she thought that Resident #80 was trying to get Resident #58’s attention. The CNA reported she separated the residents immediately. The CNA said that Resident #58 looked confused and wide-eyed but once he was away from Resident #80, he went back to his normal self. The CNA reported that Resident #58 did not verbalize being afraid. The CNA mentioned that Resident #80 was far from the nurses and CNAs that were taking care of her that day and felt that it would have been more efficient if Resident #80 stayed closer to the nurses’ station down her hall. The facility substantiated the allegation of physical abuse. The occurrence was witnessed by staff, Resident #58 had an injury to the back of his neck which was consistent with the CNAs account. B. Resident #58 (victim) 1. Resident statusResident #58, age greater than 65, was admitted on 1/4/22. According to the March 2026 CPO, diagnoses included Alzheimer’s disease, dementia and sensorineural hearing loss bilateral (gradual hearing loss in both ears). The 1/9/26 MDS assessment revealed Resident #58 had severe cognitive impairment with a BIMs score of three out of 15. The MDS assessment documented that Resident #58 did not have any aggressive behaviors, wandering or rejection of care. The MDS assessment documented that Resident #58 was dependent on staff for most of his ADLs. 2. Resident #58’s representative interviewResident #58’s representative was interviewed on 3/24/26 at 10:32 a.m. The representative said a few months ago a female resident (Resident #80) had scratched Resident #58. He said that he did not think that it was anyone’s fault. He said the facility let him know whenit happened. He said he felt that the facility did the best job that they could and that the facility worked very hard to make sure his loved one feels loved. 3. Record reviewThe elopement and wandering care plan, revised 7/15/25, documented Resident #58 was at risk for elopement, referring to attempting to leave the building. Pertinent interventions included participating in morning activities, monitoring the residents whereabouts, identifying patterns of wandering, and checking wander guard placement and functioning. The communication care plan, revised 7/15/25 documented Resident #58 had a communication problem referring to his diagnosis of bilateral hearing loss. The care plan documented he did not wear hearing aids. Pertinent interventions included in English, minimizing background noise, speaking on an adult level facing him and speaking clearly and slowly, and reporting any changes in ability to communicate. A nursing progress note, dated 11/15/25 at 9:22 p.m., documented Resident #58 sustained a scratch to the back of his neck by another resident (Resident #80). The note documented that the nurse on duty was informed and assessed the resident. A nursing progress note, dated 11/16/25 at 3:55 a.m., documented that the nurse was notified by the nurse working the 200 hall that Resident #80 had grabbed Resident #58 by his right ear from behind and scratched the back of his neck. The residents were separated and messages were left for the NHA and the DON. The residents’ representatives were called, as well as the authorities. The note documented Resident #80 did not sustain any injuries. C. Resident #80 (assailant) 1. Record reviewA nursing note, dated 11/16/25 at 3:54 a.m., documented that the nurse was called to the 200 unit (on 11/15/26) because Resident #80 had grabbed Resident #58’s ear and scratched his neck. The note documented that the nurse left messages for the NHA, the DON and the residents’ representatives and the authorities were contacted. The note documented that Resident #80 did not obtain any injuries from the incident. A nursing note, dated 11/18/25 at 3:50 a.m., documented that Resident #80 had been on 15-minute checks and within line-of-sight while awake. D. Staff interviewsCNA #6 was interviewed on 3/25/26 at 3:35 p.m. CNA #6 said Resident #80 went up and down the halls looking for a doctor. She said she would knock on doors and wander. She said Resident #80 was not aggressive, but would talk really loud because she could not hear very well. She said Resident #80 sometimes tried to grab other residents to try and get their attention. She said Resident #80 would do that often when she was in the lobby area and the residents were close together. She said she did not remember Resident #80 grabbing Resident #58. The NHA, the DON and the SSD were interviewed together on 3/26/26 at 3:35 p.m. The SSD said that Resident #80 was seen grabbing Resident #58’s ear from behind and she scratched his neck. She said after that happened, the facility did a medical workup on Resident #80 to see if she had a fracture on her left arm. She said Resident #80 would often complain of pain. Resident #80 was unable to verbalize what was bothering her due to her cognitive ability. She said that activities would not hold her attention for long, she said even with one-on-one activities she would lose interest. The SSD said that Resident #80’s behaviors would start “out of the blue.” She said the resident did not have any signs of when she would become agitated.
Plan of correction · submitted by the facility
#1Resident #80 was discharged from the community on 11/29/2025. Resident #58 has not been involved in any further incidents. Resident #45 has not been involved in any further incidents. Resident #21 has not been involved in any further incidents. Resident #27 has not been involved in any further incidents.#2All residents have the potential to be affected.#3Abuse prevention policy education to all staff began 03/27/26.#4NHA/designee will review progress notes once weekly for aggression towards others for 3 months or until substantial compliance is met. Audits will be reviewed monthly at QAPI for three months. Correction Action to prevent further incidents: Staff are educated on hire and annually on abuse policy. All staff are required to report any allegations of abuse to the abuse coordinator. IDT review resident concerns, progress notes, incident reports during morning meeting to ensure not abuse allegations are identified. Staff are engaged in resident day to day activities and prevent abuse situations from occurring and immediate interventions if needed. Behaviors that could lead to abuse:Reviewed all current residents to determine behaviors that would result in abuse. Identified residents care plans were reviewed and interventions implemented as needed. Staff Education: Staff were educated on the abuse policy which includes; types of abuse, staff interventions in situation of abuse, abuse reporting and investigation, abuse coordinator. Progress Notes Audit: All progress notes for each resident will be reviewed weekly. If aggression is identified in a progress note the IDT will review the residents care plan to ensure appropriate interventions are in place to prevent aggression and/or abuse. Staff will be educated on interventions as needed. The Monitoring will be documented on a written log. Any concerns will be addressed immediately.
0689Free of Accident Hazards/Supervision/Devices
Findings
Based on observations, record review and interviews, the facility failed to ensure one (#11) of four residents out of 36 sample residents remained free from accidents. Resident #11 was admitted to the facility on 12/21/25 with diagnoses including parkinsonism, dementia, muscle weakness, a history of falls, and dysphagia (difficulty swallowing). On 1/28/26, Resident #11 sustained an unwitnessed fall from her electronic reclining chair. The facility recommended unplugging the resident’s chair to prevent her from using the remote control due to cognitive impairments. The director of nursing (DON) said on 3/26/26, at some time before the fall on 2/14/26, the resident’s electric chair was plugged back in (see interview below). On 2/14/26, the resident used the remote to the electronic reclining chair and sustained an additional unwitnessed fall. The resident was transferred to the hospital where she received staples to the laceration on her head and sustained a small hematoma (brain bleed). Specifically, the facility failed to ensure Resident #11’s fall interventions were consistently implemented to prevent a fall with major injury. Findings include:I. Facility policy and procedureThe Fall Management policy, dated 3/1/26, was provided by the nursing home administrator (NHA) on 3/26/26 at 6:10 p.m. The policy revealed in pertinent part,“Individualized care plan interventions will be implemented for those residents found to be at high risk for falls. “Complete a thorough analysis of fall – time of day, location of fall, causative factors. Identify whether the interventions were in place at the time of the fall. “Educate and communicate implemented interventions to direct care staff via verbal report.”II. Resident #11A. Resident statusResident #11, age 82, was admitted to the facility on 12/21/25. According to the March 2026 computerized physician orders, diagnoses included a history of falls, diagnosis of Parkinson’s disease and dementia. The 2/21/26 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status (BIMS) score of nine out of 15. The resident used a manual wheelchair. The resident required substantial assistance with personal hygiene, toileting, transferring and walking. The MDS assessment documented Resident #11 had sustained two falls since admission to the facility with injuries. B. Record reviewThe activities of daily living (ADL) care plan, initiated 12/21/25, revealed Resident #11 had an ADL self-care performance deficit related to Parkinson’s disease and dementia. Pertinent interventions included providing assistance with mobility in a wheelchair, providing one-person maximum assistance with transfers and encouraging the resident to use the call light for assistance. The fall care plan, dated 1/6/26, documented Resident #11 was at risk for falls related to a previous fall with fracture and dementia. Pertinent interventions included anticipating and meeting the resident’s needs (initiated 12/21/25), assessing the resident’s needs for adaptive devices (initiated 12/21/25), ensuring the resident’s call light was in place (initiated 12/21/25), encouraging the resident to use her call light (initiated 12/21/25), ensuring there was adequate lighting in place (initiated 12/21/25), ensuring the resident was wearing appropriate footwear when ambulating (initiated 12/21/25), placing a fall mat next to the resident’s bed when in bed (initiated 2/6/26), providing therapy as needed (initiated 12/21/25), placing the electric recliner with a manual recliner for safety (initiated 2/16/26) and reviewing past falls (initiated 12/21/25). -However, the facility failed to ensure the staff were educated regarding the unplugging of the electric reclining chair to ensure it remained unplugged to prevent an additional fall. The facility investigation, dated 1/28/26 was provided by the NHA on 3/26/26 at approximately 2:00 p.m. The investigation documented Resident #11 sustained an unwitnessed fall in front of her electric reclining chair on 1/28/26. Resident #11 was assessed by the nurse and no injuries were reported, however the physician ordered the facility to send the resident to the hospital for an evaluation. The resident was transported to the hospital at 6:20 p.m. According to the emergency room physician progress notes, Resident #11 was monitored in the emergency department and received one liter of normal saline fluid intravenously for dehydration. The physician reported Resident #11 appeared more awake, alert and discharged back to the facility at 8:10 p.m. The resident’s representative was notified and stayed with the resident at the emergency department until discharge. The facility investigation, dated 2/14/26, was provided by the NHA on 3/26/26 at approximately 2:00 p.m. The investigation documented Resident #11 sustained an unwitnessed fall on 2/14/26 at 11:20 a.m. The resident was found lying on the floor on her right side with her head partially under the bedside table next to her with the legs of the table slightly under her right side. The residents’ recliner was elevated in the fully upright position. The resident had blood coming from the right side of her head. The investigation documented the licensed practical nurse (LPN) reported it appeared the recliner button was inadvertently pushed by the resident, and the recliner raised her up and she fell out of the chair and hit her head on the bedside table. Resident #11 stated she did not know exactly what happened and how she fell out of her chair. The investigation documented emergency medical services (EMS) were called, and the resident was transported to the emergency room. Resident #11 was assessed by a physician who reported the resident sustained a mechanical fall from her recliner and sustained a laceration to the right side of her head that required staples. A computed tomography (CT - imaging test) scan was completed. The emergency department physician reported the CT scan showed a mixed subdural chronic hematoma (a brain bleed from a previous event) and an acute (portion that was two millimeters without any effacement - a new brain bleed). The resident was monitored in the emergency room with her daughter present for another five hours and 35 minutes. The investigation documented the resident was determined to be neurologically stable and discharged back to the facility. III. Staff interviewsCertified nurse aide (CNA) #4 was interviewed on 3/25/26 at 12:33 p.m. CNA #4 said Resident #11 required two-person assistance with transfers from the bed to the reclining chair. CNA #4 said she reported any concerns regarding care of Resident #11 to the nurse. The director of nursing (DON) was interviewed on 3/26/26 at 3:44 p.m. The DON said Resident #11 had sustained two falls since admission. The DON said Resident #11 had an unwitnessed fall on 1/28/26, where she was found in front of her electric reclining chair. The DON said the resident was assessed by a nurse, EMS was notified, and the resident was transported to the emergency department. The DON said the resident returned to the facility after a few hours with no injury. The DON said the facility implemented an intervention of unplugging the resident’s electric reclining chair.-However, the facility failed to ensure the electric reclining chair was unplugged and the resident sustained an additional fall from the chair on 2/14/26, related to the resident using the remote (see record review above). The conversation between the facility staff and the resident about unplugging the electric reclining chair was not documented in the resident’s electronic medical record (EMR). The DON said Resident #11 sustained another fall on 2/14/26, where she was found on the floor by the chair with her head bleeding. The DON said the resident was transported to the hospital and assessed by the emergency physician. The DON said a CT scan was completed and sutures were placed on the right side of the Resident #11’s head. The DON said the CT scan was reviewed by the medical director (MD) who determined the CT scan showed no long-lasting concerns. The DON said the resident’s electric recliner was replaced on 2/15/26 with a manual recliner. The DON said the facility conducted a root cause analysis of the fall on 2/14/26. The DON said the facility determined Resident #11 used the electric reclining chair, which was plugged back in since 1/28/26. He said he thought the housekeeping staff might have plugged the chair in again when it should have remained unplugged after Resident #11 sustained the fall on 1/28/26. The DON said the electric reclining chair should have been removed from Resident #11’s room after the residents’ fall on 1/28/26 and replaced with the manual recliner. The MD was interviewed on 3/26/26 at 4:50 p.m. The MD said he had reviewed Resident #11’s hospital records from 2/14/26. He said the CT scan finding was not enough to cause any long lasting problems.
Plan of correction · submitted by the facility
#1Resident #11’s mechanical lift chair was immediately removed and replaced with a manual recliner on 2/14/2026 by NHA and care plan was updated.#2Audit of all fall care plans began on 3/27/2026 to ensure all interventions are in place. Care plans and interventions were updated as needed.#3Fall management education, policy and procedure, and fall interventions started with staff on 3/27/2026.#4DON (director of nursing) or designee will audit 4 residents that had falls weekly to ensure fall interventions are in place, and care plan is updated for three months or until substantial compliance is met. DON or designee will bring audit findings to QAPI monthly for three months. The fall interventions will be implemented when completing the risk management review progress note. These notes are entered during morning meeting and IDT discuss appropriate interventions and added to the care plan. The Monitoring will be documented on a written log. Any concerns will be addressed immediately.
0692Nutrition/Hydration Status Maintenance
Findings
Based on observations, record review and interviews, the facility failed to ensure two (#30 and #11) of 11 residents out of 36 sample residents received the nutritional care and services necessary to maintain their highest practicable level of well-being. Resident #30 was admitted to the facility on 11/12/25 with a diagnosis of dementia. Upon admission, the resident weighed 141.5 pounds (lbs) and was not identified to have nutritional concerns. On 12/10/25, the resident weighed 134.5 lbs, indicating a 7 lbs weight loss. The facility failed to address the residents' weight loss. On 12/17/25, the resident weighed 131 lbs, which indicated the resident sustained a 7.4% (10.5 lbs) weight loss in 30 days, which was considered severe. Per interviews with the registered dietitian (RD), the facility failed to identify the resident’s weight loss until 1/30/26. However, Resident #30 continued to lose weight. On 2/26/26, the resident weighed 121.5 lbs, which indicated a 14.13% (20 lbs) weight loss, which was considered severe. The facility failed to implement a nutritional intervention until 2/6/26, approximately two months after the resident began losing weight. Resident #11 was admitted on 12/21/25 with diagnoses of Parkinson’s disease and dementia. Upon admission, Resident #11 weighed 119 lbs. On 12/30/25 the resident weighed 117 lbs. On 2/4/26, the resident weighed 107 lbs, indicating a 18.9% (22 lbs) weight loss from 12/21/25 to 2/23/26, a period of two months, which was considered severe. The facility failed to address and implement nutritional interventions until 2/20/26, approximately two weeks after the resident sustained weight loss. Specifically, the facility failed to timely implement person-centered nutritional interventions for Resident #30 and Resident #11, who experienced severe weight loss. Findings include:Record review and interviews confirmed the facility corrected the deficient practice prior to the onsite investigation, on 3/23/26 to 3/26/26, resulting in the deficiency being cited as past noncompliance with a correction date of 3/13/26. I. Situation of harmResident #30 sustained a 7.4% (10.5 lbs) weight loss from 11/16/25 to 12/17/25 and 14.13 % (20 lbs) from 11/16/25 to 2/26/26, which was considered severe. The facility failed to identify the resident’s weight loss and implement person-centered nutritional interventions for approximately two months after the resident began losing weight. Resident #11 sustained a 18.9% (22 lbs) weight loss from 12/21/25 to 2/23/26, which was considered severe. The facility failed to identify the resident’s weight loss and implement person-centered nutritional interventions for approximately two weeks. II. Facility plan of correctionOn 3/26/26 at 10:47 a.m. the director of nursing (DON) provided a corrective action plan the facility implemented in response to residents’ weight loss. The corrective action plan documented the following:A. Identification of concern The facility identified there were concerns regarding weight loss on 3/1/26. B. Corrective action for affected residents included the following:-Reviewed weights for identified residents, reweights completed by 3/6/26 by certified nurse aide (CNA) leaders.-Notification of the provider and the RD regarding identified residents was completed on 3/6/26 by the assistant director of nursing (ADON).-Notified the corporate team of the concerning weights on 3/6/26 during the weekly weight meeting.-Checked the last calibration of the weight scale on 3/5/26 with the ADON and the maintenance assistant. Discussed community order weights to complete calibration, or a company coming into the community every three months. C. Identification of other residents having the potential to be affected:The facility identified all residents had the potential for deficient practice. D. Address measures or systemic changes to ensure the deficient practice will not recur:-Education was provided to the interdisciplinary team (IDT) on the weight management process completed by a registered nurse (RN) quality mentor on 3/6/26.-Education was provided to CNA staff on the weight management program by the CNA team lead.-Each resident would be weighed upon admission and weekly or per provider orders. The nursing management team would review triggered weight changes daily (Monday through Friday) in the clinical morning meeting.-Any concerning weights would be addressed with the RD. -Weekly IDT would complete a weight meeting and review any residents with weight concerns. Residents reviewed would be written on the weight log, and progress note entered into the EMR. The RD would review abnormal weights and review high-risk residents monthly and all residents quarterly. The team would implement interventions as needed, and the resident’s care plan would reflect the resident's weight concerns and interventions. E. Plan to monitor for sustained complianceThe DON/designee would audit abnormal weights weekly for 12 weeks, audits would be written on the weekly weight log. Any abnormal weights would be addressed with the RD.-The DON/designee would report findings from the audits to the QAPI (quality assurance and performance improvement) Committee monthly for 90 days. The QAPI committee would identify any trends and take corrective action as needed. The first weight meeting was on 3/6/26 with the IDT and the RD. The RN quality mentor joined and provided additional education. Supplement orders were entered in the residents’ electronic medical records (EMR). Education was provided to the team by the RN quality mentor on 3/6/26.-The facility documented the date of compliance was 3/13/26. III. Facility policy and procedureThe Weight Management policy, revised 2/29/24, was provided by the nursing home administrator (NHA) on 3/26/26 at 8:25 a.m. It read in pertinent part,"Residents are monitored for weight change on a regular basis. Results are reviewed and analyzed by the facility for interventions as appropriate. “Residents identified with weight change will be assessed by the interdisciplinary team (IDT), and further interventions will be implemented to minimize the risk for further weight change where possible and to promote weight stability. “Residents identified at risk for weight change will have interventions implemented to minimize the risk for additional weight change included in their plan of care. This may include supplements, RD evaluation, and assisted dining.“The director of nursing or designee will analyze results for trends and patterns in residents identified with weight changes and report findings to the QAPI committee for review and recommendations.”IV. Resident #30A. Resident statusResident #30, age greater than 65, was admitted on 11/12/25. According to the March 2026 computerized physician orders (CPO), diagnoses included left femur fracture, chronic kidney disease, atrophy of the thyroid, essential hypertension, need for assistance with personal care and unspecified dementia. The 1/9/26 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of four out of 15. The MDS assessment documented Resident #30 had no issues swallowing and could eat independently, without any setup assistance or verbal cues. The resident was 70 inches tall and weighed 134 lbs. The MDS assessment documented Resident #30 had not experienced any significant weight loss. B. Observations and representative interviewResident #30’s representative was interviewed on 3/24/26 at 9:11 a.m. The representative said she noticed Resident #30 had been losing weight, but did not know why. The representative said when she visited the facility, she encouraged Resident #30 to eat, and Resident #30 would eat the majority of her meals. The representative was observed asking Resident #30 if she had eaten yet, but Resident #30 did not answer. The representative said some days Resident #30 did not talk much. The representative said Resident #30 appeared sleepy. On 3/24/26, from 12:12 p.m. to 12:36 p.m., Resident #30 was continuously observed. Resident #30 was in the dining room for lunch. An unidentified staff member set a plate of spaghetti in front of Resident #30 and asked her if she wanted her food cut up. Resident #30 did not respond and the staff member walked away. Resident #30 sat in front of the plate for a few minutes without eating. Resident #30’s representative then assisted Resident #30 and cut up the spaghetti into smaller bites. Resident #30 ate around 25% of her meal and left the dining room. C. Record reviewThe nutrition care plan, initiated 11/24/25, identified Resident #30 was at risk for nutrition problems as a result of leaving more than 25% of her meals uneaten. The interventions included monitoring weights as ordered, offering food alternatives, providing the diet as ordered, monitoring food intakes and the RD was to evaluate as needed. The weight loss care plan, initiated 2/23/26, revealed Resident #30 had unplanned weight loss as a result of having poor oral intake. Pertinent interventions included alerting the RD if intake was poor for greater than 48 hours, providing supplements, monitoring oral intake and monitoring weekly weights. Resident #30’s weights were documented in the EMR as follows:-On 11/16/25, the resident weighed 141.5 lbs;-On 12/10/25, the resident weighed 134.5 lbs;-On 12/17/25, the resident weighed 131 lbs;-On 1/9/26, the resident weighed 134 lbs;-On 2/11/26, the resident weighed 127 lbs;-On 2/26/26, the resident weighed 121.5 lbs;-On 3/8/26, the resident weighed 123 lbs; and,-On 3/11/26, the resident weighed 118.5 lbs.-The resident sustained a 7.4% (10.5 lbs) weight loss, which was considered severe, from 11/16/25 to 12/17/25, in one month. -The resident sustained a 14.13% (20 lbs) weight loss, which was considered severe, from 11/16/25 to 2/26/26, in three months. -The facility failed to obtain an admission weight for four days after the resident was admitted to the facility. Resident #30’s March 2026 CPO revealed the following physician’s orders:Regular diet with regular consistency and thin liquids, ordered 11/12/25 and discontinued on 2/6/26. Regular diet with mechanical soft texture, thin liquids and fortified meals, ordered 2/6/26. Mighty shakes two times a day, ordered 2/20/26.-The facility failed to implement a nutritional intervention until 2/6/26, which was approximately two months after the resident first sustained severe weight loss. The 11/12/25 mini nutritional assessment documented Resident #30 had a normal nutritional status. On 11/13/25, Resident #30’s cognition was moderately impaired with a BIMS score of nine out of 15. The 1/5/26 mini-nutritional assessment documented Resident #30 was at malnourished nutritional status based on a measurement taken of her calf. On 1/5/26, Resident #30’s cognition was severely impaired with a BIMs score of four out of 15.-However, despite the facility identifying the resident was malnourished, the facility failed to implement any person-centered nutritional interventions. D. Staff interviewsThe RD was interviewed on 3/26/26 at 9:04 a.m. The RD said Resident #30 had multiple risk factors for nutritional concerns, such as diagnoses of dementia, a recent bone fracture and a low body mass index. The RD said Resident #30’s decline in weight was a result of poor oral intake due to dementia and difficulty staying engaged during meals. The RD said the direct care staff assisted in keeping the resident engaged during meals. The RD said she became involved in Resident #30’s care on 1/30/26, when the significant weight loss had been identified. -However, Resident #30 sustained a 7.4% (10.4 lbs) weight loss from 11/16/25 to 12/17/25, which was considered significant. The RD said no interventions were in place prior to the significant weight loss that she identified on 1/30/26, although the weights had been trending down since admission. The RD said she added the resident to the fortified food program on 2/6/26 and added supplements at the end of February 2026. The DON was interviewed on 3/26/26 at 10:47 a.m. The DON said he did not think the facility had implemented enough interventions to prevent weight loss for all residents in the facility, which was why he enacted a PIP (performance improvement plan) on 3/1/26. The DON said since enacting the action plan, many residents had stopped losing weight, and some had gained weight. The medical director (MD) was interviewed on 3/26/26 at 12:20 p.m. The MD said Resident #30’s weight change within her first month of admission was very significant and should have warranted intervention. The MD said the facility had not been doing a good job of managing residents’ weights. The MD said the facility recently identified systemic weight loss in the facility and was taking action to correct the issue with a QAPI and IDT approach. The MD said the facility had made progress in the management of residents’ weights, but was still developing successful systems. The activities director (AD) was interviewed on 3/26/26 at 4:14 p.m. The AD said she would sometimes help out as a CNA in the facility and was familiar with Resident #30. The AD said Resident #30's eating habits varied, based on her cognition level at the time. The AD said some days, Resident #30 was more distracted at mealtimes and needed frequent redirection from staff to eat. CNA #5 was interviewed on 3/26/26 at 4:15 p.m. CNA #5 said in recent weeks, Resident #30 needed increased cuing and encouragement to eat her food because she became distracted. CNA #5 said she often checked Resident #30’s meal tickets and had observed only 25% of the meal had been eaten. V. Resident #11A. Resident statusResident #11, age 82, was admitted on 12/21/25. According to the March 2026 CPO, diagnoses included Parkinson’s disease, dementia, muscle weakness and dysphagia (difficulty swallowing). The 2/26/26 MDS assessment revealed the resident had moderate cognitive impairment with a BIMS score of nine out of 15. Resident #11 required substantial assistance with personal hygiene, toileting, bed mobility, wheelchair assistance, transfers and eating. The MDS assessment revealed Resident #11 was 65 inches tall and weighed 98 lbs., was on a mechanically altered diet and had difficulty or pain with swallowing. B. Record reviewThe activities of daily living (ADL) care plan, initiated 12/21/25, documented Resident #11 had deficits related to Parkinsonism and dementia and Resident #11 required partial to moderate assistance with eating. The nutrition care plan, revised 3/10/26, documented Resident #11 had a swallowing problem related to coughing or choking during meals or swallowing medication. Pertinent interventions included providing assistance with meals using the hand over hand technique as needed. The poor oral intake care plan, initiated 1/6/26, revealed Resident #11 was at risk for poor fluid intake related to Parkinson’s disease and dementia. Pertinent interventions included encouraging fluid as tolerated. The unplanned/unexpected weight loss care plan, initiated 3/14/26, revealed Resident #11 had recent weight loss related to an acute illness and poor food intake. Pertinent interventions included alerting the RD if the resident’s intake was low for over 48 hours, providing supplements as ordered, alerting the RD if the resident was not consuming supplements as ordered, notifying the RD and the physician for weight loss, monitoring meal intake and monitoring weekly weights. The nutrition care plan, initiated 3/14/26, documented Resident #11 was malnourished related to her declining health status and leaving greater than 25% of her meals. Pertinent interventions included monitoring for symptoms of swallowing difficulties and providing Mighty Shake twice and a day and Boost Breeze twice a day. Resident #11’s weights were documented in the EMR as follows:-On 12/21/25, the resident weighed 119 lbs;-On 12/24/25, the resident weighed 117.2 lbs;-On 12/30/25, the resident weighed 117 lbs;-On 1/5/26, the resident weighed 116 lbs;-On 1/15/26 the resident weighed 114 lbs; -On 2/4/26 the resident weighed 107.5 lbs; -On 2/9/26, the resident weighed 106.5 lbs;-On 2/16/26, the resident weighed 101.5 lbs;-On 2/23/26, the resident weighed 97 lbs;-On 2/26/26, the resident weighed 97.5 lbs;-On 3/2/26, the resident weighed 98.5 lbs;-On 3/5/26 the resident weighed 97.8 lbs;-On 3/9/26 the resident weighed 97.5 lbs; and,-On 3/16/26 the resident weighed 96.5 lbs. -The resident had a 18.9% (22 lbs) weight loss from 12/21/25 to 2/23/26, a period of two months, which was considered severe. A review of Resident #11’s March 2026 CPO revealed the following physician’s orders:-Magic cup (frozen nutritional supplement), offer two times per day with lunch and dinner, ordered on 2/20/26. -Regular diet, pureed texture, regular/thin, fortified meals, ordered on 2/18/26.-Boost Breeze supplement (oral nutritional supplement), offer two times each day, ordered on 3/7/26. A nutrition progress note, dated 2/23/26, documented Resident #11 had lost 5% in 30 days. The note documented the resident’s body mass index was 16.7 (indicating the resident was underweight). The note documented Resident #11’s meal intake was between 0% to 25%, Resident #11 received Mighty Shake supplement three times each day, Magic cup supplement two times each day and fortified meals had recently been added. The note documented Resident #11 was being followed by the IDT.-However, review of Resident #11’s EMR revealed the facility did not implement a nutritional intervention until 2/18/26, which was approximately two weeks after the resident sustained significant weight loss. A nursing progress note, dated 2/24/26, documented the resident weighed 97 lbs. The note documented Resident #11’s diet texture changed and the resident was eating at a table in the dining room with meal assistance provided. The note documented the physician and the pharmacist had been notified of Resident #11’s weight loss. The nursing progress note, dated 2/27/26, documented Resident #11 weighed 97.5 lbs pounds The IDT progress note, dated 3/6/26 at 3:33 p.m., documented a nutrition review meeting was held to review Resident #11’s weights, skin, nutrition plan and interventions. The note documented interventions including fortified meals and Magic Cup supplements twice daily. The note documented a new intervention to add an eight ounces Boost Breeze supplement two times each day. D. Staff interviewsCNA #4 was interviewed on 3/25/26 at 12:33 p.m. CNA #4 said Resident #11 needed help with eating her pureed meal and the resident liked the magic cup supplement. CNA #4 said Resident #11 was offered Boost and Mighty Shake supplements between meals, but sometimes did not drink the supplements when offered. CNA #4 said she reported Resident #11’s meal intake to the nurse. The RD was interviewed on 3/26/25 at 9:20 a.m. The RD said the facility had implemented a plan to address weight loss in the last two months. She said there had been further improvement in weight loss after initiating meetings to review weekly weights. The RD said she began participating in virtual phone meetings weekly to review weight and skin concerns with the dietary manager and a nurse. The RD said the facility began weighing all residents weekly and she began reviewing residents for any changes, including weight loss of 5% or more and she documented the information in the residents’ care plans. The RD said Resident #11 was at high risk as her weight had been under 100 lbs since February 2026. The DON was interviewed on 3/26/26 at 10:59 a.m. the DON said Resident #11’s weight loss was related to her diagnosis of Parkinson’s disease, dementia, weakness and poor oral intake. The DON said there were recent improvements with the facility’s nutritional practices related to assessment for residents’ weight loss, including the initiation of facility audits, weekly weight monitoring for all residents and specific multidisciplinary review of residents with any documented weight loss. The DON said adjustments had been made to individualized care plans, including for Resident #11. The DON said interventions for Resident #11 included fortified foods, Mighty Shake supplements twice a day and chocolate milk at meals.
Plan of correction
The state did not require a plan of correction for this citation.
0693Tube Feeding Mgmt/Restore Eating Skills
Findings
Based on observations, interviews, and record review, the facility failed to provide tube feeding management according to professional standards for one (#6) of one resident reviewed out of 36 sample residents. Specifically, the facility failed to:-Ensure the correct tube feeding formula was administered;-Ensure tube placement before tube feed administration; and-Provide flushes and water administration according to the physician’s orders. Findings include:I. Facility policy and procedureThe Enteral Tube Feeding via Continuous Pump policy, revised 2/23/24, was provided by the nursing home administrator (NHA) on 3/26/26 at 11:04 a.m. It read in pertinent part, “Steps in the procedure: 1. Place the equipment on the bedside stand or overbed table. Arrange the supplies so they can be easily reached. 2. Wash hands and dry thoroughly. 3. Wear clean gloves. 4. Position the head of the bed at 30 degrees to Fahrenheit (F) 45 degrees F (semi-Fowler’s position) for feeding, unless medically contraindicated. 5. Check the label on the enteral formula against the physician's order. 6. Attach enteral feeding pump set to bag and prime tubing. Clamp tubing. 7. Clamp enteral tube. Remove the plug. 8. Verify placement of the tube per current professional standards. 9. If anything suggests improper tube positioning, do not administer feeding or medication. Notify the charge nurse or physician. 10. When correct tube placement has been verified, flush tubing with at least 30 ml (milliliter) warm water (or prescribed amount). 11. Remove the syringe and clamp tubing. Initiate Feeding.”II. Resident #6A. Resident StatusResident #6, age 89, was admitted on 10/2/25. According to the March 2026 computerized physician’s orders (CPO), diagnoses included unspecified severe protein-calorie malnutrition, alcohol dependence, Alzheimer's disease, and benign prostatic hyperplasia (non-cancerous enlargement of the prostate). The 1/5/26 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 of 15. The MDS documented Resident #6 had pain or difficulty swallowing. Resident #6 received greater than 51% of his food and 501 ml of his fluid intake via a feeding tube. B. Record reviewReview of Resident #6’s CPO revealed the following orders for his tube feed management:-Resident is to be NPO (nothing by mouth), only tube feeds, ordered 3/10/26.-Administer 250 ml of water after nutrition administration four times a day for hydration, ordered 12/11/25. -Jevity 1.5 calorie (cal)/fiber oral liquid nutritional supplement 270 ml enterally four times a day, ordered 10/16/25. Resident #6’s tube feeding management care plan, initiated 10/2/25, revealed the resident had dysphagia (difficulty swallowing). The care plan documented the resident had poor fluid intake related to the resident’s NPO status. Pertinent interventions included to administer the tube feeding and water flushes per the physician’s order and to give water through the gastric tube per the physician’s orders. III. Observations and interviewsOn 3/24/26 at 4:32 p.m., licensed practical nurse (LPN) #3 administered a tube feeding to Resident #6. LPN #3 said she had opened the tube feed formula bottle at 10:00 a.m. the same morning. The tube feed formula bottle read Glucerna 1.2 cal with carbsteady. -However, the physician’s orders were for Jevity 1.5 cal formula tube feed. LPN #3 connected the tube feeding to Resident #6’s gastric tube and pressed start on the tube feeding pump.-However, LPN #3 did not ensure the gastric tube was in place before administering the tube feeding. LPN #3 did not flush the gastric tube with 30 ml of water or administer 250 ml of water per the physician’s order prior to administering the tube feed. On 3/25/26 at 10:01 a.m. LPN #2 administered tube feed to Resident #6. LPN #2 flushed Resident #6’s gastric tube with 250 ml of water before administering the formula. LPN #2 said Resident #6 was not allowed to eat ordrink by mouth, and his only hydration was water administered through the gastric tube. LPN #2 said Resident #6’s physician orders included administration of 250 ml of water before and after tube feeding.-However, the physician’s order was to administer 250 ml of water after tube feeding. IV. Staff interviewsLPN #3 was interviewed on 3/25/26 at 11:18 a.m. LPN #3 said after the observation on 3/24/26 at 4:32 p.m. she recognized something was not correct with the tube feeding. LPN #3 said she checked the physician’s orders and discovered the order was for Jevity 1.5 cal. LPN #3 said she went into Resident #6’s room, discontinued the incorrect tube feed formula, and then administered the correct tube feed formula per the physician’s orders. LPN #3 said she should have double-checked the label on the tube feed formula bottle before administration to Resident #6. The director of nursing (DON) was interviewed on 3/25/26 at 11:18 a.m. The DON said he did not know LPN #3 had administered the incorrect tube feeding. The DON said LPN #3 should have notified someone after the error. The DON said tube feeds should be flushed with water before and after tube feed formula administration to prevent the gastric tube from clogging. The DON said the tube placement should be assessed before nutrition administration.
Plan of correction · submitted by the facility
#1On 3/25/26 we ensured there was no more Glucerna in the building. On 03/25/26 nurse #1 was educated by DON on proper tube feeding process including proper order verification.#2The facility has no other residents who receive tube feeding.#3Education began on 3/30/2026 to all nurses by DON/designee including proper tube feeding process and proper order verification.#4DON or designee will observe two nurses per week for three months or until substantial compliance is achieved while administering tube feeding to ensure proper policy and procedures are followed. DON or designee will bring findings of audits to QAPI for three months or until substantial compliance is met. The DON ensured that the glucerna was not being administered and the Jevity 1.5 was being administered. Audit of feeding formula stock and no other glucerna containers are in the community. The Monitoring will be documented on a written log. Any concerns will be addressed immediately.
0761Label/Store Drugs and Biologicals
Findings
Based on observations, interviews, and record review, the facility failed to maintain proper storage of medications for three out of three medication carts and one of three medication storage rooms. Specifically, the facility failed to:-Label insulin pens with the date they were opened;-Label inhalers with the date they were opened;-Discard opened medications for residents who had been discharged; and,-Discard expired medications Findings include:I. Professional referenceAccording to the manufacturer Arkray USA, inc, revised 2019, Performing a Control Solution Test, retrieved on 3/30/26 from,https://cdn.boundtree.com/btm/products/Bound_Tree_Arkray_Assure_Prism_Multi_Control_Solution_Directions_for_Use_8854369468446.pdf,“Check the expiration dates printed on the bottle. When you first open a control solution bottle, record the discard date (date opened plus [3] months) in the space provided on the label.“Out of range results may occur due to the following factors... When the control solution is past its discard date.”According to the manufacturer Biocon Biologics, 2023, Patient Information-Storing the Insulin Glargine yfgn pen, retrieved on 3/30/26 from, https://dailymed.nlm.nih.gov/dailymed/fda/fdaDrugXsl.cfm?setid=3ac85ebb-5594-59c8-77fd-df254329d151&type=display#section-18m, “Only use your pen for up to 28 days after its first use. Throw away the Insulin Glargine yfgn pen you are using after 28 days, even if it still has insulin left in it.”According to the manufacturer Eli Lily, 2026, Highlights of Prescribing Information, retrieved on 3/30/26 from, https://pi.lilly.com/us/humalog-pen-pi.pdf,“When stored at room temperature, Humalog (insulin lispro) can only be used for a total of 28 days, including both not in-use (unopened) and in-use (opened) storage time.”According to the manufacturer GlaxoSmithKline, 2017, Highlights of Prescribing Information, retrieved on 3/30/26, from https://www.accessdata.fda.gov/drugsatfda_docs/label/2017/204275s012lbl.pdf, “Discard Brea Ellipta six weeks after opening the foil tray or when the counter reads “0”, whichever comes first.”II. Facility policy and procedureThe Medication Storage policy, revised November 2020, was provided by the nursing home administrator (NHA) on 3/26/26 at 11:21 a.m. It read in pertinent part, “The nursing staff is responsible for maintaining medication storage and preparation areas in a clean, safe, and sanitary manner.“Drug containers that have missing, incomplete, improper, or incorrect labels are returned to the pharmacy for proper labeling before storing. Discontinued, outdated, or deteriorated drugs or biologicals are returned to the dispensing pharmacy or destroyed.” III. Observations and interviewsOn 3/24/26 at 2:15 p.m. the 200 hall medication cart was observed with licensed practical nurse (LPN) #5. The following was observed:-A used Ellipta inhaler for Resident #42 was not labeled with the date it was opened. LPN #5 said she did not know how long the medication was good for after it was opened. LPN #5 placed the medication back into the cart.-A used insulin lispro pen for Resident #15 with an opened date of 1/21/26. LPN #5 said the insulin pen was expired based on the opened date on the pen. LPN #5 said insulin pens were good for 30 days after they were opened, and an expired insulin pen could be less effective.- A used insulin lispro pen for Resident #27 was not labeled with the date it was opened. On 3/24/26 at 2:34 p.m. the medication cart that was used for the 100 and 400 hallway was observed with LPN #4. The following was observed:-Two nitroglycerine 0.4mg vials labeled with the name of a resident who had been discharged on 3/3/26.-A used insulin lispro pen for Resident #76 was not labeled with the date it was opened. LPN #4 labeled the pen with the date 3/23/26. LPN #4 said she assumed the insulin was opened the day before because she had not opened it, and she knew the facility had gotten a new shipment of medication the day before.-A used insulin glargine pen for Resident #41 was not labeled with the date it was opened. LPN #4 labeled the insulin pen with the date 3/23/26. LPN #4 said she labeled the pen based on the same assumption as the insulin lispro for Resident #76On 3/24/26 at 2:46 p.m. the medication storage room for the 100 and 400 hallway was observed with LPN #4. The following was observed:-A Tuberculin Purified Protein 5 TU (tuberculin units) per 0.1 milliliter (ml) vial with an opened date of 2/9/26. LPN #4 said she thought the medication might be expired. LPN #4 placed the medication back into the medication refrigerator. On 3/24/26 at 3:15 p.m. the 300 hallway medication cart was observed with LPN #3. The following was observed:-An open glucometer test control solution labeled 11/29/25. LPN #3 said testing the glucometers was a night shift nurse’s duty, and she did not know how long the solution was good for after opening. LPN #3 said she would have to ask the director of nursing (DON) how long the medication can be used for after it is opened. LPN #3 placed the solution back into the medication cart. IV. Staff interviewsThe clinical resource nurse was interviewed on 3/24/26 at 3:15 p.m. The clinical resource nurse said she had discarded the unlabeled insulin pens. The DON was interviewed on 3/25/26 at 10:40 a.m. The DON said LPN #4 should have discarded the unlabeled insulin pens instead of labeling them herself. The DON said LPN #4 had not opened the medications, which meant she did not know with certainty when the medications were opened. The DON said glucose control solutions should be used within 30 days of opening, and the glucose control solutions should have been discarded.
Plan of correction · submitted by the facility
#1DON discarded the identified unlabeled insulin pens, unlabeled inhaler, medications for discharged residents, and identified outdated medications on 3/25/26.#2All residents have the potential to be affected. On 03/25/26 DON did 100% audit of all medication carts and medication rooms, to ensure that proper storage of medications was completed. No other concerns were identified.#3Licensed nurse staff education began on 3/30/2026 about proper medication storage.#4DON/Designee will complete a weekly audit of one medication cart and one medication room for 3 months or until substantial compliance is achieved. Audits will be reviewed during QAPI for three months or until substantial compliance is met. The Monitoring will be documented on a written log. Any concerns will be addressed immediately.
0812Food Procurement,Store/Prepare/Serve-Sanitary
Findings
Based on observations and interviews, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety in the main kitchen. Specifically, the facility failed to ensure: -Food was held at the correct temperature;-Hand hygiene was conducted during meal service and dishwashing; -The kitchen was clean and sanitary; and, -Food was labeled and stored correctly in the walk-in refrigerator, freezer, reach-in refrigerator, and dry storage area. Findings include:I. Failure to hold food at the correct temperatureA. Professional referenceThe Colorado Department of Public Health and Environment Colorado Retail Food Establishment Rules and Regulations, revised 3/16/24, was retrieved on 3/31/26. It revealed in pertinent part, “Time/Temperature control for safety food, hot and cold holding at 135 degrees F (Fahrenheit) or higher and 41 degrees F and lower.” (Chapter 3)B. Facility policy and procedureThe Food Wholesomeness policy and procedure, revised December 2021, was provided by the nursing home administrator (NHA) on 3/26/26 at 8:25 a.m. It read in pertinent part, “Cold foods are kept between 34 to 41 degrees F prior to serving and frozen foods are kept at 0 degrees F or below.”C. ObservationsDuring a continuous observation on 3/24/26, beginning at 5:00 p.m. and ending at 6:01 p.m., the following was observed during the meal service in the main kitchen:At 5:00 p.m. the kitchen staff began serving room trays. A tray of small soufflé cups with sour cream in them was sitting on a metal cart next to the service line. The tray of soufflé cups were not sitting on ice. At 5:22 p.m. the tray of sour cream remained sitting on the cart and the soufflé cups have been put on trays and sent out to the residents. At 5:54 p.m. the assistant dietary manager prepared the test tray for the five surveyors and used one of the soufflé cups of sour cream. At 6:01 p.m. the five surveyors evaluated the test tray and the temperature of the sour cream was 74 degrees F. D. Staff interviews The assistant dietary manager was interviewed on 3/25/26 at 2:46 p.m. She said the soufflé cups of sour cream should have been on ice. She said any dairy products should be on ice during meal service. II. Failure to perform hand hygiene appropriately during meal service and dishwashingA. Professional referenceThe Colorado Department of Public Health and Environment Colorado Retail Food Establishment Rules and Regulations, revised 3/16/24, was retrieved on 3/31/26. It revealed in pertinent part, “ The Colorado Retail Food Regulations, (3/16/24) and retrieved on 5/20/25 read in pertinent part, "Food employees shall clean their hands and exposed portions of their arms immediately before engaging in food preparation, including working with exposed food, clean equipment and utensils, and unwrapped single-service and single-use articles and: after touching bare human body parts other than clean hands and clean, exposed portions of arms; after using the toilet room; after coughing, sneezing, using a handkerchief or disposable tissue; using tobacco products, eating, or drinking; after handling soiled equipment or utensils; during food preparation, as often as necessary to remove soil and contamination and to prevent cross contamination when changing tasks; before donning gloves to initiate a task that involves working with food; and after engaging in other activities that contaminate the hands." (2-301.15)B. Facility policy and procedureThe Food Wholesomeness policy and procedure, revised December 2021, was provided by the NHA on 3/26/26 at 8:25 a.m. It read in pertinent part, “Food is handled properly with frequent handwashing and proper sanitation guidelines. Handwashing signs are posted above handwashing sinks and employees have handwashing techniques reviewed regularly and at orientation.”C. ObservationsOn 3/23/26 at 11:50 a.m. an unidentified dietary staff member entered the kitchen, did not wash or sanitize her hands, prepared a plate, and then wiped her nose with the back of her hand. She then immediately came out of the kitchen and served the plate to a resident. On 3/23/26 at 11:59 a.m. the same unidentified dietary staff member entered and exited the kitchen using the door handle to enter and pushing the door to exit the kitchen. The dietary staff member did not sanitize or wash their hands before continuing to serve the residents’ meals. During a continuous observation on 3/24/26, beginning at 5:00 p.m. and ending at 6:01 p.m., the following was observed during the meal service in the main kitchen:At 5:00 p.m. cook (CK) #3 began preparing room trays. At 5:10 p.m. CK #3 s moved the room tray cart around the kitchen while wearing gloves. Without changing gloves or performing hang hygiene, CK #3 continued to prepare the room trays. At 5:15 p.m. CK #3 walked away from the service line to talk to another dietary staff member. During this time, CK #3 touched multiple different surfaces (preparation tables, meal trays and the reach-in refrigerator) without changing her gloves. At approximately 5:22 p.m. the kitchen staff began to serve the residents who were in the dining room. CK #3 was still wearing the same gloves that she was wearing when she touched multiple items in the kitchen. At 5:31 p.m. an unidentified dietary staff member came into the kitchen and grabbed silverware and a napkin, she did not wash her hands. At 5:41 p.m. CK #3 touched three premade cheeseburgers with her gloved hand (the same pair of gloves as before). At 5:44 p.m. DA #1, who was washing dishes at the three-compartment sink went from dirty dishes to clean dishes without washing his hands. D. Staff interviewsDA #1 was interviewed on 3/25/26 at 2:40 p.m. He said he was unsure if he needed to wash his hands when going from dirty dishes to clean dishes. He said he was recently hired. The assistant dietary manager was interviewed on 3/25/26 at 2:46 p.m. She said the staff should be changing their gloves any time they change tasks or touch other surfaces. She said staff should wash their hands when they change their gloves. She said the staff should wash their hands when they go from dirty dishes to clean dishes. She said that CK #3 should not have touched the cheeseburgers. III. Failure to ensure the kitchen was clean and sanitaryA. Professional referenceThe Colorado Department of Public Health and Environment Colorado Retail Food Establishment Rules and Regulations, revised 3/16/24, was retrieved on 3/31/26. It revealed in pertinent part,“Physical facilities shall be cleaned as often as necessary to keep them clean.“Plumbing fixtures such as handwashing sinks, toilets, and urinals shall be cleaned as often as necessary to keep them clean. “Intake and exhaust air ducts shall be cleaned and filters changed so they are not a source of contamination by dust, dirt, and other materials. “Floors, floor coverings, walls, wall coverings, and ceilings shall be designed, constructed, and installed so they are smooth and easily cleanable.“Refuse, recyclables, and returnables shall be removed from the premises at a frequency that will minimize the development of objectionable odors and other conditions that attract or harbor insects and rodents.“Equipment, food-contact surfaces and utensils shall be clean to sight and touch.” (Chapter 4, 5 and 6)B. Facility policy and procedureThe Food Wholesomeness policy and procedure, revised December 2021, was provided by the NHA on 3/26/26 at 8:25 a.m. It read in pertinent part, “Kitchen and serving areas are clean at all times. A cleaning schedule is followed and initialed when tasks are done.“Rags are stored in clean areas and when in use, in proper sanitation and soap solutions.“Foods are stored under cleanable conditions.”C. ObservationsOn 3/23/26 at 8:44 a.m. an environmental tour of the kitchen and dishroom was conducted, the following was observed:-Two wet towels were on the preparation tables, one of the towels was next to a staff member who was cutting cake. -The floor leading from the dish room to the door that went outside had a large strip where the tiles were pulled up. The threshold of the door that went outside of the building was crumbling leaving enough space underneath the door to see directly outside. -The cove base was missing in the dishroom.-The large trash can in the food preparation area did not have a lid on it. -The large mixer was not covered, not in use and had sleeves of styrofoam bowls sitting on top of the mixer. On 3/24/26 at 5:00 p.m. the following was observed:-DA #1 was wiping the counter and wiping the debris off the counter onto the plate dolly, which was full of clean plates being used for meal service. The plate dolly was not covered and was open to air. -The plate dolly had large amounts of food debris on it, on all sides. -The large trash can was overflowing with trash and did not have a lid on it-The floor underneath the three-compartment sink was warped and the tile was coming up. There were small holes in the grout where the tiles were coming up around the drain on the floor. Where the floor meets the wall, the wall was crumbling and peeling. -The large mixer was not covered and had the sleeves of styrofoam bowls on top of it. D. Staff interviewsCK #3 was interviewed on 3/25/26 at 2:38 p.m. She said that the plate dolly got cleaned during the evening shift. She said that the day shift used it and the evening shift cleans it. The assistant dietary manager was interviewed on 3/25/26 at 2:46 p.m. She said the plate dolly was cleaned two times a day and whenever it needed to be. She said sanitizer towels should be kept in the sanitizer buckets when they were not being used. She said that the large mixer never had a cover on it due to daily use. She said that they did not have a current cleaning checklist but they were working on making one. IV. Failure to ensure foods were labeled and stored appropriately in the walk-in freezer, walk-in refrigerator, reach-in refrigerator and dry storage area. A. Professional referenceThe Colorado Retail Food Establishment Regulations, (3/16/24), was retrieved on 3/31/26. It revealed in pertinent part,“Food packaged in a food establishment shall be labeled, label information shall include: the common name of the food, or absent a common name, an adequately descriptive identity statement. “Food shall be protected from contamination by storing the food in a clean, dry location, where it is not exposed to splash, dust, or other contamination and at least six inches above the floor. “Food packages shall be in good condition and protect the integrity of the contents so that the food is not exposed to adulteration or potential contaminants.” (Chapter 3)B. Facility policy and procedureThe Food Wholesomeness policy and procedure, revised December 2021, was provided by the NHA on 3/26/26 at 8:25 a.m. It read in pertinent part, “Foods not in original containers are labeled and dated with opening and suggested to have a use by date.“Foods are stored under cleanable conditions.”C. ObservationsOn 3/23/26 at 8:44 a.m. the following was observed in the main kitchen:In the dry storage area a box of hot dog buns was sitting directly on the floor. In the reach-in refrigerator:-A bowl of chopped hard-boiled eggs was not dated.-A small container of pre-poured sauces in soufflé cups were not labeled or dated. In the walk-in refrigerator:-A shallow pan of pre-poured sauces in soufflé cups were not labeled or dated. -Two personal lunch boxes that were not labeledIn the walk-in freezer:-Approximately four boxes of frozen vegetables were sitting directly on the floorIn the second dry storage area there were two cans of stewed tomatoes with fist-sized dents and one can of jellied cranberry sauce with a dent on the side right by the top of the can, they were sitting with all of the other canned goods. On 3/25/26 at approximately 2:30 p.m. the following was observed in the main kitchen:In the reach-in refrigerator, asmall container of pre-poured soufflé cups were labeled as tarter sauce however, when the container was pulled down there was a couple of soufflé cups that did not have dates on them and were sour cream. D. Staff interviewsThe assistant dietary manager was interviewed on 3/25/26 at 2:46 p.m. She said the soufflé cups were normally dated on the lids and the containers the staff put them in normally would have the description of what was in the soufflé cups and dated. She said boxes of food should never be stored on the floor. She said staff normally would inspect the canned goods and would put the dented cans in the dietary manager’s office so they could be reimbursed for them.
Plan of correction · submitted by the facility
#1Hand hygiene and proper sanitizer bucket use education was started on 3/26/26 by Dietary Manager or designee for all dietary staff members. Hand sanitizer dispenser was installed in the kitchen on 3/30/26. Floor leading from dish room to outside strip was repaired on 3/30/26. Threshold of the door that goes outside of the building was repaired on 3/30/26. Cove base replaced in dish room on 3/30/26. Large trash can lid replaced on 3/26/26. Large mixer was covered with clean trash bag on 3/26/26. Plate dolly was cleaned 3/26/26, all plates were removed and washed on 3/26/26. Floor and tile under three compartment sink was repaired 3/30/26. Threw away hot dog buns sitting on floor, bowl of chopped hard boiled eggs, boxes of frozen vegetables on floor and small cups of sauces on 3/26/26. Dialysis resident lunches were dated 3/26/26.3 canned foods items were removed from the dry storage and placed in Dietary Manager office on 3/26/26.#2All residents have the potential to be affected.#3Hand hygiene education began on 03/26/26 for all dietary staff by Dietary Manager or designee. On 03/26/26 education began to re-educate staff on proper food temperature and labeling and dating requirements and proper food storage. A deep clean of the kitchen began on 03/26/26. Proper covering of the large mixer and plate dolly were added to daily kitchen cleaning log on 3/30/26.#4Dietary manager or designee will complete 4 audits weekly at a meal time to ensure staff are practicing proper hand hygiene throughout meal services for 3 months or until substantial compliance is maintained. Dietary manager or designee will audit food temperatures 4 times weekly during meal service for 3 months or until substantial compliance is maintained. Dietary manager or designee will audit food storage areas to include pantries and cold food storage areas 3 times weekly to ensure proper food storage and labeling for 3 months or until substantial compliance is maintained. Dietary manager or designee will audit cleanliness of kitchen to include plate dolly and large mixer cover and flooring in good repair 2 times weekly for 3 months or until substantial compliance is maintained. Audit results will be reported to QAPI monthly for 3 months or until substantial compliance is maintained. The Monitoring will be documented on a written log. Any concerns will be addressed immediately.
12/9/2025Complaint Survey · ID 1DA134-H11 deficiency
0000INITIAL COMMENTSSurveyor note
Findings
A complaint survey, prompted by #CO2650047 was conducted on 10/27/25 to 12/9/25. One deficiency was cited. The actual exit date was 10/28/25. Per AHFSA guidance from CMS on 11/17/25, the survey end date has been adjusted to the date the CMS-2567 was issued to the provider, on 12/9/25.
Plan of correction
The state did not require a plan of correction for this citation.
0842Resident Records - Identifiable Information
Findings
Based on record review and interviews, the facility failed to maintain accurately documented medical records for two (#1 and #2) of three residents reviewed out of three sample residents. Specifically, the facility failed to ensure Resident #1 and Resident #2 wound assessments were documented accurately and include weekly measurements to reflect progression of the wounds in the residents medical records. Findings include:I. Facility policy and procedureThe skin and wound care management policy, undated, was provided by the director of nursing (DON) on 10/28/25 at 10:18 a.m. It read in pertinent part, “The purpose of this procedure was to provide guidelines for the care of wounds to promote healing. “The following information should be recorded in the resident’s medical record. The date and time the wound care was given, the position in which the resident was placed, any change in the resident’s condition, all assessment data such as wound bed color, size, and drainage. Obtained when inspecting the wound. If the resident refused the treatment and the reason why.“Notify the supervisor if the resident refuses the wound care. Report other information in accordance with facility policy and professional standards of practice.”II. Resident #1 A. Resident statusResident #1, age greater than 65, was admitted on 7/14/25 and discharged on 10/16/25. According to the October 2025 computerized physician orders (CPO), the diagnoses included pulmonary embolism (sudden blockage of a lung artery, usually caused by a blood clot), type two diabetes, atrial fibrillation (irregular heart rhythm where the chambers of the heart beat chaotically and out of sync with the lower chamber), muscle weakness and needing assistance with personal care. The 7/18/25 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for a mental status (BIMS) score of 15 out of 15. She required substantial or maximal assistance with lower body dressing and putting on and taking off footwear. B. Record reviewA review of Resident #1's treatment administration record (TAR) revealed the following treatment orders:-Wound care to the back of the left heel. Cleanse with in-house wound cleanser, apply medihoney to wound bed and secure with adhesive foam dressing. Change daily and as needed every day. Order date 8/5/25. -Wound care to the weeping areas of the bilateral lower extremities. Apply absorbent pads to bilateral lower extremities, secure with ACE bandage and change four times a day and as needed. Order date 8/5/25 and discontinued date 9/10/25. -Wound care to the bilateral lower extremities. Cleanse legs with wound cleanser, apply Dermaphor to dry skin on legs, apply DermaSyn/Ag (an antimicrobial wound gel) to eschar and slough area wound beds only, cover with Telfa, secure with ACE wrap, every day. Ordered 9/10/25. Skin/wound notes documented on for the month of August, September and October of 2025 to date revealed wound assessments were completed for Resident #1. The note documented open areas to the bilateral lower extremities. The skin/wound notes provided no additional information. The skin/wound notes failed to document an assessment of the wounds with measurements, the wound progression and treatment effectiveness. The notes only provided the location of the wounds to the resident’s bilateral lower extremities. The facility failed to ensure skin assessments were focused and detailed. III. Resident #2A. Resident statusResident #2, age 61, was admitted on 4/30/2025 and readmitted on 9/29/2025. According to the October, 2025 CPOs, diagnoses include cellulitis of the left lower limb, sepsis, muscle weakness and difficulty walking. The 10/2/25 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. She required partial to moderate assistance with lower body dressing and putting on and taking off shoes and socks. B. Record reviewA review of Resident #2's TAR revealed the following treatment orders:-Wound care. Cleanse wound area, pat dry, apply xeroform to areas on left leg, heel, and foot/toes, apply ABD (highly absorbant wound dressing), wrap with Kerlix then ACE wrap. Order date 5/2/25. A skin/wound note documented on for the month of August, September and October of 2025 to date revealed wound assessments were completed for Resident #1. The note documented a left lower leg vascular wound. The skin assessment did not include any additional information. The skin/wound notes failed to document an assessment of the wounds with measurements, the wound progression and treatment effectiveness. The notes only provided the location of the wound to the left lower extremity. The facility failed to ensure skin assessments were focused and detailed. IV. Staff interviewsLicensed practical nurse (LPN) #1 was interviewed on 10/27/25 at 3:44 p.m. LPN #1 said skin assessments were done once per week. She said skin assessments should include the wound measurements and other wound details. LPN #1 said she was wound care certified. She said she was recently hired by the facility for the position of wound nurse. She said each wound should have a documented complete assessment and a monthly tracking sheet for the providers to review. She said she had noticed a lack of details in the nursing skin assessment. The director of nursing (DON) and registered nurse (RN) #1 were interviewed together on 10/28/25 at 3p.m. The DON said he had worked at the facility for a little over a month and a half. The DON said he identified areas of the facility that needed improvement including having a wound nurse responsible for documenting accurate wound assessments. The DON said he was unsure who the wound nurse was prior to his arrival, however he did hire a new wound nurse last week. The DON said he wrote a performance improvement plan for the facility's lack of wound documentation.-However, current deficient practice was identified during the survey process with Resident #1 and Resident #2. See record review above. The DON said Resident #1 and Resident #2 wound assessments should include measurements and progression of the wounds in order to determine healing or deterioration. The DON said a full assessment of wounds should be completed each week due to the delicate nature of the skin for residents. RN #1 said LPN #1 was hired as the new facility wound nurse and was wound certified. The DON said the facility physician was responsible for determining what treatment was needed for wound care and relied on the skin assessment details to figure out if the current treatment was effective. The DON said the nurses should document any change of condition and notify the provider of the assessment. The DON said he was concerned the skin assessments did not include a description of the wounds from when the wound was first identified and the first wound care clinic visit. The medical director (MD) was interviewed on 10/28/25 at 1:31p.m. The MD said he was employed as the medical director and the in-house physician for the past year. The MD said his duties included seeing residents, conducting assessments and providing treatment when needed. He said assessments for wounds should include details such as visual assessment on the wound, comparative measurements, presence of drainage, vital signs, presence of odor or warmth, presence of edema, description of the tissue and pedal pulses if the wounds were vascular. He said he had limited experience with wound care and relied on the nursing staff to document, assess and report any changes to a resident’s skin integrity. He said it was his understanding RN #1 was in charge of the wound care at the facility. He said the wound treatment was ordered based on his and the nursing assessment. The MD said he sought a referral to the wound clinic for Resident #2 because the resident’s wounds were not improving with the current treatment. He said he was unsure of the wound care and skin assessment tracking the facility was doing and assumed the nursing staff would be following, monitoring and tracking the resident assessments. He said he ordered an antibiotic for Resident #2’s wounds and wound cultures after the facility nursing staff reported a foul smell coming from the wound. He said the wound culture was positive for pseudomonas. He said he was not aware of any documentation issues. He said he did not know the nurses were not documenting the wound assessments accurately and completely.
Plan of correction · submitted by the facility
I. CORRECTIVE ACTION FOR THOSE RESIDENTS FOUND TO HAVE BEEN AFFECTED BY THE DEFICIENT PRACTICE: Resident 1 was discharged from the community on 10/16/2025. Resident 2 had their wounds evaluated and documentation was added to the medical record according to facility policy on 10/30/2025. II. HOW THE FACILITY IDENTIFIED OTHER RESIDENTS HAVING THE POTENTIAL TO BE AFFECTED BY THE SAME DEFICIENT PRACTICE: All residents with wounds can be affected by this deficient practice. A complete skin sweep was done, by the DON (director of nursing)/designee on all residents in the facility and any deviations were documented in the medical record. Completed by 10/31/2025. III. MEASURES OR SYSTEMIC CHANGES MADE TO ENSURE THE DEFICIENT PRACTICE WILL NOT OCCUR AGAIN: An in-service was given to wound care nurses by the DON/designee on proper wound documentation including assessment of the wounds with measurements, the wound progression and treatment effectiveness, completed 11/1/2025. Identified residents with major wounds will be seen weekly by the wound care team consisting of the wound nurse and the wound provider. The wound care team will notate measurements to reflect the progression of the wounds. This will be documented in the resident's medical record. The DON will review the notes weekly to ensure proper documentation. IV. HOW THE FACILITY PLANS TO MONITOR PERFORMANCE TO MAKE SURE THE SOLUTIONS ARE SUSTAINED: The DON/Designee will audit 2 residents on wound rounds to ensure documentation was completed to include measurements to reflect progression of the wounds, audit will be conducted weekly X 12 weeks. The audits will be documented on a written log. Any identified concerns will be addressed immediately. The DON/designee will report findings from the audits to the QAPI Committee monthly for 90 days. The QAPI committee will identify any trends and take corrective action as needed Date of Compliance: 12/10/2025
12/9/2025Complaint Survey · ID 1DDB8B-H11 deficiency
0000INITIAL COMMENTSSurveyor note
Findings
A complaint survey, prompted by #CO2683825 was conducted on 12/8/25 to 12/9/25. One deficiency was cited.
Plan of correction
The state did not require a plan of correction for this citation.
0678Cardio-Pulmonary Resuscitation (CPR)
Findings
Based on record review and interviews, the facility failed to document resuscitation choices accurately in the medical record for one (#1) of three residents out of eight sample residents. Specifically, the facility failed to:-Ensure Resident #1’s Medical Orders for Scope of Treatment (MOST) form was completed accurately; and,-Ensure Resident #1’s MOST form matched the resident’s wishes and the physician’s order for a do not resuscitate (DNR) code status. Findings include: I. Facility policy and procedure The Advanced Directives policy, revised February 2024, was provided by the director of nursing (DON) on 12/9/25 at 2:05 p.m. It read in pertinent part, “The facility recognizes advance directives, every attempt will be made to honor the resident’s wishes unless to do so would violate the state or federal law. “The advance directive and cardiopulmonary resuscitation (CPR) decisions will be reviewed in writing on admission and annually, when requested by the resident, or as needed.”II. Resident #1 A. Resident status Resident #1, age 84, was admitted on 9/4/25. According to the November 2025 computerized physician orders (CPO), diagnoses included dementia, type 2 diabetes mellitus, paroxysmal atrial fibrillation (irregular heart beat), essential hypertension (high blood pressure), atherosclerotic heart disease of native coronary artery (build up of fats, cholesterol and other substances along the walls of the heart arteries), dysphagia (difficulty swallowing food or liquids) and osteoporosis. The 9/9/25 minimum data set (MDS) assessment revealed the resident was severely cognitively impaired with a brief interview for mental score (BIMS) score of zero out of 15. She required moderate assistance with toileting, showering and personal hygiene. She required supervision with oral hygiene and set up assistance with eating. B. Record reviewReview of Resident #1’s November 2025 CPO revealed the resident’s physician’s orders for cardiopulmonary resuscitation were DNR, ordered 9/4/25, which indicated the resident/resident’s representative did not wish for the resident to receive CPR. Review of Resident #1’s Medical Orders for Scope of Treatment (MOST) form, which was signed upon the resident’s admission to the facility on 9/4/25, revealed the following:Section A, (for CPR preferences) was marked yes for CPR, which indicated the resident/resident’s representative wished for the resident to receive CPR. -However, the physician’s order indicated the resident was a DNR (see physician’s order above). Below the “Yes” for CPR box were directions indicating selecting “Yes” required choosing “Full Treatment” for medication interventions in Section B. -However, Section B on Resident #1’s MOST form was marked ”Comfort-focused treatment” and the primary goal was to maximize comfort. -Although the MOST form directions indicated section B should have been marked full treatment with the primary goal to prolong life by all medically effective means, Resident #1’s MOST form was marked incorrectly and emphasized comfort focused treatment. -Review of Resident #1’s comprehensive care plan did not indicate Resident #1’s CPR wishes. Review of Resident #1’s 9/6/25 initial psychosocial assessment indicated her CPR status was DNR. Review of Resident #1’s 9/10/25 care conference indicated her CPR status was DNR. Review of Resident #1’s 11/29/25 hospital transfer form indicated her CPR status was “see MOST form.”-However, Resident #1’s MOST form was marked that the resident wished to receive CPR, which did not match the resident’s physician order which indicated the resident was a DNR status. The 11/29/25 nurse progress note revealed Resident #1 had increased difficulty breathing and was seen by the nurse practitioner on 11/28/25 with new orders for nebulizer treatments only. At lunch on 11/29/25, Resident #1 started having increased difficulty breathing and then vomited. The nurse assisted Resident #1 to her room, cleaned her up and administered duo-neb (a nebulizer breathing medication) treatment without positive effects and Zofran for nausea. Vital signs were obtained and were within normal limits except oxygen saturations were 87 %to 90 % on 2 liters of oxygen per minute. A call was placed to the on-call provider who gave the order to send Resident #1 to the hospital for an evaluation. The responsible party and the DON were notified. The responsible party wanted an update once she was evaluated at the hospital. Resident #1 was transported at this time by the facility bus and accompanied by the driver and the receptionist. Resident #1 was actively vomiting on departure, respirations were very labored and the color around her mouth was pale. She was responsive when spoken to. A call was placed to the hospital emergency room and a report was given. The 11/29/25 hospital emergency room report revealed Resident #1 came from a nursing facility by van for shortness of breath and vomiting. The nurse at the nursing facility reported she had vomited brown liquid and was not responding upon arrival to the emergency room. Resident #1 was brought into a bed where she began to become unresponsive and immediately started vomiting what appeared to be feculent material. The resident had a room air saturation of 85%. The emergency room report documented that when reviewing the code information from the nursing facility, the form was filled out but was somewhat confusing as it said the resident’s desire was CPR but also was comfort measures. At 2:47 p.m., the resident’s oxygen flow rate was 2 liters per minute via nasal cannula and oxygen was 85%. After a very brief initial encounter in the emergency room she became agonal respirations without a pulse. Intravenous (IV) was to be established as she had poor IV access and intraosseous (IO) was started in her left tibia and she had full CPR and was being bagged by respiratory therapy. She was in asystole and remained in asystole after two separate doses of epinephrine. She was never in ventricular fibrillation or never had electrical activity on the monitor and the code was called and she died in the emergency department. The assessment plan was cardiac arrest and aspiration pneumonia due to inhalation of food and vomit.-Resident #1 was administered CPR in the emergency room based on her MOST form which indicated the resident wished to receive CPR, however, per the resident’s November 2025 CPO, the resident had a physician’s order for DNR (see physician’s order above). III. Staff interviews Licensed practical nurse (LPN) #1 was interviewed on 12/9/25 at 12:42 p.m. LPN #1 said the nurse who admitted the resident was responsible for completing the MOST form. He said he did not receive much training and he shadowed another nurse before he completed a MOST form on his own. He said after the MOST form was completed by the nurse, the MOST form went into the physician’s box and the physician signed the form when he was in the building. LPN #1 said the physician came once a week. He said if the MOST form was not signed and he needed the code status, he talked to his unit manager or the DON. LPN #1 said once the MOST form was completed, the form went in a MOST binder that included the resident’s face sheet. He said the medical records department reviewed the MOST form for completeness. LPN #1 said he was not familiar with Resident #1 and did not know her code status. LPN #2 was interviewed on 12/9/25 at 12:55 p.m. LPN #2 said the nurse who admitted the resident was responsible for completing the MOST form. She said she did not receive training at this facility and at previous facilities she saw social services complete the MOST forms. LPN #2 said the MOST form was completed at admission. LPN #2 said once the form was completed by the nurse, it went in the physician’s box for the physician to sign the form when he was in the building. LPN #2 said once the physician signed the MOST form, the form was placed in the MOST binder for all residents in the unit. LPN #2 said she did not know how often the MOST form was reviewed. LPN #2 said she was familiar with Resident #1. She said she did not know Resident #1’s code status by memory. LPN #2 reviewed Resident #1’s MOST form and said it was marked yes for CPR, which meant life-sustaining measures should have been used if needed. LPN #2 said the second section of the MOST form did not match what was written in the first box. LPN #2 said the second section should have been marked full treatment indicating the primary goal to prolong life by all medically effective means. The DON was interviewed on 12/9/25 at 1:06 p.m. The DON said the nurse who admitted the resident was responsible for completing the MOST form. The DON said nurses received at least annual training on advanced directives. The DON said the MOST form was completed at the time of admission. The DON said the form went in the physician’s box for the physician to sign when he was in the building. The DON said if the nurse needed to reference the MOST form when it was not signed, the nurse should treat the resident as a full code and contact the DON. The DON said he would contact the physician to see if they would be able to come in prior to their next visit to sign the MOST form. The DON said once the MOST form was signed, the form was placed in the MOST binder for all residents in the unit. The DON said medical records reviewed the form. The DON said the MOST form was reviewed quarterly at the care conference. The DON was familiar with Resident #1. The DON said he did not know Resident #1’s code status. The DON looked at Resident #1's MOST form and the DON said the form was confusing. The DON said the nurse who completed Resident #1’s MOST form was new to the facility when they completed the MOST form and no longer worked at the facility. The DON said he could see how the hospital staff was confused on the MOST form and based on Resident #1’s MOST form, he would have provided CPR for the resident. The DON said Resident #1’s wishes were for DNR and that was why the resident had a physician’s order for DNR and not CPR.
Plan of correction · submitted by the facility
I. CORRECTIVE ACTION FOR THOSE RESIDENTS FOUND TO HAVE BEEN AFFECTED BY THE DEFICIENT PRACTICE: Resident #1 no longer resides in the community as of 11/29/2025. II. HOW THE FACILITY IDENTIFIED OTHER RESIDENTS HAVING THE POTENTIAL TO BE AFFECTED BY THE SAME DEFICIENT PRACTICE: All resident’s have the potential to be affected by deficient practice. A full audit was completed by CEO (chief executive officer)/Designee on 12/9/2025 to ensure the MOST form matched the physician's order. III. MEASURES OR SYSTEMIC CHANGES MADE TO ENSURE THE DEFICIENT PRACTICE WILL NOT OCCUR AGAIN: Education was provided to the IDT (interdisciplinary team) 12/9/2025 by the staff development coordinator regarding the Advanced Directives Policy. Upon admission, residents and/or responsible party complete a MOST (medical orders for scope of treatment) form, and it is signed by the provider. A physician order is then placed in the resident’s medical record. The physician’s order will match the MOST form. The MOST forms are then reviewed quarterly, with change of condition and request to update status. Any changes to the MOST form during the resident’s stay will be reflected in the resident's physician orders. IV. HOW THE FACILITY PLANS TO MONITOR PERFORMANCE TO MAKE SURE THE SOLUTIONS ARE SUSTAINED: The DON (director of nursing)/Designee will audit 10% of residents to ensure the MOST form and the physician orders match, audit will be conducted weekly X 12 weeks. The audits will be documented on a written log. Any identified concerns will be addressed immediately. The DON/designee will report findings from the audits to the QAPI Committee monthly for 90 days. The QAPI committee will identify any trends and take corrective action as needed All new admissions and 10% of current residents will be audited weekly for 12 weeks. Date of Compliance: 1/9/2026
12/9/2025Licensure Complaint Survey · ID 1DDB89-H1No deficiencies
0000Initial CommentsSurveyor note
Findings
A survey prompted by complaint #CO2683826 was completed 12/8/25 to 12/9/25. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
6/30/2025Complaint Survey · ID IWZZ11No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A complaint survey, prompted by #CO40492 was conducted on 6/30/25. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
5/20/2025Complaint Survey · ID B5BH111 deficiency
0000INITIAL COMMENTSSurveyor note
Findings
A survey for Incident #40101 was conducted on 5/20/25. One deficiency was cited.
Plan of correction
The state did not require a plan of correction for this citation.
0689Free of Accident Hazards/Supervision/DevicesS/S D
Findings
Based on observations, record review and interviews, the facility failed to ensure an environment free of accident hazards for one (#1) of three residents reviewed for accidents/hazards out of three sample residents. Specifically, the facility failed to prevent Resident #1 from eloping on 4/27/25. Findings include:Record review and interviews confirmed the facility corrected the deficient practice prior to the onsite investigation on 5/20/25, resulting in the deficiency being cited as past noncompliance with corrective action date of 4/27/25. I. Elopement incident on 4/27/25Resident #1 who was at risk for elopement, required 15-minute checks related to his elopement risk. The staff on the long term care (LTC) side of the facility, where Resident #1 resided, were to observe Resient #1 and document his behaviors every 15 minutes. On 4/27/25 at approximately 9:58 a.m. Resident #1 was taken to the church service that was held in the assisted living (AL) community by certified nurse aide (CNA) #2. The AL side of the community did not have a wanderguard system in place. Resident #1 was left unattended and out of staff sight on the AL side of the facility, where he exited the facility via a door which led to an unsecured area of the facility grounds. Resident #1 was able to leave the facility without staff supervision. At approximately 11:15 a.m. the nursing home administrator (NHA) and the director of nursing (DON) were notified by the staff that Resident #1 was missing. The facility began a search of the facility for Resident #1. When Resident #1 was not located inside the facility the search was extended to the facility grounds outside. Family and local police notified Resident #1 was missing. Facility staff then began to search for Resident #1 in the surrounding neighborhood via automobiles. The DON went towards the residents previous living address which was seven blocks from the facility, Resident #1 was not located. At approximately 12:15 p.m. Resident #1 was found three blocks (0.3 miles) away from the facility by staff in the opposite direction from his prior living address. Resident #1 was immediately placed on a one-to-one caregiver for safety upon his return. II. Facilities plan of correctionThe corrective action plan implemented by the facility in response to Resident #1's elopement on 4/27/25 was provided by the NHA on 5/20/25 at 4:21 p.m. It revealed in pertinent part:A. Action to correct the deficient practice for Resident #1On 4/27/25 12:15 p.m. Resident #1 was placed on a one-to-one with staff and referrals were sent to other facilities that had locked units. Resident #1's wanderguard was reviewed and functioning correctly on 4/27/25. All of the doors that were equipped with a wanderguard system were checked and working appropriately. The doors that were not equipped with wanderguard were equipped with chimes on 4/27/25 and were checked every hour to ensure the chimes were functioning properly. A log was to be kept. Chime logs were to be in place until Mag Locks (specifically designed locks for doors to create a secure environment) were in place and functioning appropriately. The elopement binder was reviewed to ensure all residents who were at risk for elopement were identified in the binder. B. Identify others at riskThe facility reviewed other residents at risk for elopement and identified any resident with a wanderguard were at risk for the alleged deficient practice. C. Systemic changesThe facility completed staff education on 4/27/25 in preventing resident elopement, emergency procedure for a missing resident, wandering and elopement policies and procedures via electronic education software. The staff development coordinator (SDC)/designee educated the activities staffon residents at risk for elopement and that they should not be left unattended during an activity. All staff were educated by the SDC on 4/27/25 on residents who were identified as an elopement riskshould not be taken to the AL side of the facility forany reason unless they were supervised and not left unattended. D. Ongoing monitoringThe NHA/designee was to ensure the door check logs were completed three times a week for one month, then weekly for one month, or until substantial compliance was met. Starting on 5/7/25, the main entrance door was switched to chime mode (sounds like a door bell) during business hours and when the receptionist was working. The main entrance door was switched to alarm mode at the end of reception shift. The activities director (AD) was to monitor activities that were on the AL side of the facility to ensure the residents who were at risk for elopement were not left unsupervised/unattended. The DON/designee would review three residents at risk for elopement weekly, then monthly for three months or until substantial compliance is met. This review included: a physician's order was in place for a wanderguard, consent was obtained and a care plan was in place. The NHA/designee, the SDC/designee and the DON/designee would report any issues identified through the audits in the QAPI.III. Facility policy and procedureThe Elopement and Wandering policy and procedure, dated 2/29/24, was received from the NHA on 5/20/25 at 4:32 p.m. It revealed in pertinent part, "To ensure the safety and well being of all residents with potential elopement risk. "It is the goal of the facility to provide a safe environment using the least restrictive measure available in caring for residents who are exhibiting elopement behavior. The facility defines wanders as residents who move around the facility in a non-goal directed manner, but do not make efforts to leave the premises. Elopers are defined as residents who make an overt or purposeful attempt to leave the facility and do not have the ability to identify safety risks. "A Wander/Elopement assessment will be completed on all residents upon admission to the facility. The outcome is shared with the interdisciplinary team during the initial care conference, or earlier if the elopement risk is of immediate concern. The elopement risk is assessed quarterly or as needed with change of condition. Nursing staff will address initial elopement risk concerns in the baseline care plan. If the resident is identified as an elopement risk, the following will be maintained: Elopement Resident Identification form, including the current color photo, physical description of the resident, as well as approaches for an individualized plan of care will be in the elopement binder. Implementing and care planning interventions to address safety and decrease risk of elopement. A Physical Restraint Use Consent shall be obtained from the resident's responsible party if an electronic device is utilized..Physician order will be required for the use of monitoring the device. The order will include checking placement of device every shift and checking function of device daily. The care plan will be updated to include that an electronic alarm system is used for resident's safety."IV. Resident #1A. Resident statusResident #1, age 73, was admitted on 4/22/25. According to the May 2025 computerized physician orders (CPO), diagnoses included dementia (abnormal memory) with behavioral disturbances, Wernicke's encephalopathy (neurological deficiency caused by Vitamin B1 deficiency) and amnesia (loss of memory). The 4/26/25 minimum data set (MDS) assessment revealed the resident had severe cognitive impairments with a brief interview for mental status score (BIMS) of six out of 15. He required supervision/touch assistance assistance with dressing, transfers, ambulation, personal hygiene and bed mobility. He required set-up assistance with meals. The MDS identified the resident had wandering behaviors daily. B. ObservationsOn 5/20/25 at 9:50 a.m. the facility tour revealed the LTC side and the AL side of the facility were open to all residents at all times. The wanderguard system was installed on all doors on the LTC side which led to the exterior of the facility. There was one wanderguard device in the hallway at the entry of the AL side of the facility from the LTC side. The AL side of the facility did not have any wander guard devices on any of the doors leading to the exterior of the facility. C. Record reviewReview of the May 2025 CPO, revealed the following physician's orders:Apply wanderguard to prevent the resident from going out of the facility unassisted. Monitor presence of wanderguard every shift for dementia and exit seeking, ordered on 4/22/25. Check wanderguard every shift for placement and functioning for wandering, ordered 4/22/25. The baseline care plan, initiated on 4/22/25, documented the resident was an elopement risk related to dementia, exit seeking and poor safety awareness. The care plan documented the goal was to minimize the risk of the resident leaving the facility. Pertinent interventions includedplacing the resident's identification form in the elopement binder, identifying patterns of wandering, distracting the resident from wandering by offering pleasant diversions, structured activities, food, conversation, television and books, monitoring the residents location every 15 minutes, documenting wandering behavior and attempted diversional interventions in behavior log, wander alert and checking the placement of the resident's wanderguard every shift. The 4/22/25 admission elopement risk assessment documented the resident was exit seeking and attempting to leave the facility immediately upon admission. Resident #1 was a high elopement risk due to dementia and poor safety awareness. The 4/22/25 physical restraint/assistive device evaluationdocumented the resident was to use a wanderguard for elopement risk. The assessment indicated the reasons the resident neededto use a physical restraint was related to his delirium/acute confusion, exit seeking and leaving the building. This placed the resident at an increased risk for injury due to dementia and poor safety awareness. It documented Resident #1 allowed the placement of a wanderguard but was unable to remember why. Review of the 15-minute checks documentation revealed the 15-minute checks were initiated on admission on 4/22/25 at 3:00 p.m. The facility completed the 15-minute checks as recommended until 4/27/25 at 10:15 a.m. On 4/27/25 at 10:00 a.m. the documentation indicated Resident #1 was in the 400 hall lobby. -There was no documentation that indicated the 15-minute checks were completed from 10:15 a.m. to 1:00 p.m. Review of Resident #1 progress notes in the electronic medical record (EMR) reveled:On 4/27/25 at 10:07 a.m. a nursing note documented resident continued to wander. Resident #1 attempted to exit from the back door. Resident #1's wanderguard was on and functioning properly. Resident#1 was easily redirected however only for a minute or two. Resident #1 did not want to participate in any suggested activities. On 4/27/25 at 2:32 p.m. a change of condition summary for providers documented Resident #1 had eloped from the facility. Resident #1 was found a few blocks from the facility with no adverse effects noted on assessment. Resident #1 was placed on a one-to-one monitoring by staff. All door alarms were routinely checked every 30 minutes by staff. On 4/27/25 at 2:49 p.m. a nursing progress note documented Resident #1 was wandering through the hallways this shift and was attempting to leave the facility through different doors. Resident #1's wanderguard was on and functioning properly. Resident #1 was only redirectable for short periods of time. The writer indicated they asked CNA to take Resident #1 to church services in the dining room. When the writer was rounding on Resident #1, he was not found in church services. Activities aide (AA) #1 said Resident #1 left with a CNA. The facility and the facility grounds were searched and Resident #1 was not found. A CNA said she did not take Resident #1 out of church services. The writer then notified the NHA, the resident's family and the police department. Several staff members searched for Resident #1 using vehicles. On 4/27/25 at 3:01 p.m. a nursing progress note documented the police and the resident's family were notified that Resident #1 was missing. Several staff members searched the surrounding neighborhood in vehicles. Resident #1 was found by the maintenance supervisor. Resident #1 returned to the facility with staff assistance. Nursing staff completed a skin and pain assessment. Resident #1 was placed on a one-to-one with staff for monitoring. All of the facility doors and alarms were placed on 30-minute checks. On 4/28/25 at 10:57 a risk management note documented on 4/27/25 Resident #1 eloped from the facility. The interdisciplinary team determined the cause of elopement was due to Resident #1's cognition and exit seeking behaviors. Resident #1 was placed on a one-to one caregiver. The facility sent referrals to locked facilities for Resident #1's safety. The physician and family were aware of the situation. V. Staff interviewsThe assisted living administrator was interviewed on 5/20/25 at 3:10 p.m. She said the facility held a church service in the AL dining room on Sundays where both residents from the AL and LTC side were able to attend. The assisted living administrator said once the residents passed the double doors in the hallway to the AL side the wanderguard system no longer worked. She said there was not a wanderguard system on the AL side of the facility. The assisted living administratorsaid the facility now has started the process of implementing wanderguards on all doors in the AL side which lead to the exterior of the building. The NHA, the DON and the regional director of operations (RDOO) were interviewed together on 5/20/25 at 3:53 p.m. They said Resident #1 was missing for approximately 20 minutes prior to the NHA being notified of the missing resident. The staff conducted a building wide search when a resident was missing. The NHA said if the resident was not located within the building they expanded to the facility grounds and then the surrounding neighborhood. The DON said Resident #1 was found approximately three blocks or 0.3 miles from the facility by the maintenance director. The DON said once Resident #1 returned to the facility he was assessed by a nurse for pain and injuries. Resident #1 did not sustain any injuries. The NHA said Resident #1 was last seen by staff at the church service being held on the AL side of the facility. The NHA said the facility held a church service that combined the AL residents with the long term care residents. The NHA said the LTC side of the facility had a wanderguard system placed on all exit doors, however the AL side did not have wanderguard system installed on their exit doors at the time of Resident #1's elopement. The NHA said a staff member assisted Resident #1 to the church service being held in the ALdining room. The NHA said the staff member would have had to turn off the last alarm in the hallway once they entered into the AL side of the facility. The NHA said once they were past that alarm there was not another system in place to prevent a resident from exiting the building through AL doors to the community. The NHA said based on the investigation it was determined CNA #2 assisted Resident #1 to the AL side for church services, although the church services was ending, and left Resident #1 there. The NHA said CNA #2 returned to their assigned floor on the LTC side of the facility and beganproviding care to another resident. The NHA said activities assistant (AA) #1 had started to assist residents out of the AL dining room as church services had ended and Resident #1 was left unsupervised in an unsecured part of the facility. The NHA said tt was determined during investigation that Resident #1 exited the AL side of the building through a door that was not equipped with a wanderguard system that led the resident to an unsecured area of the facility grounds, which allowed the resident to leave the facility. The NHA saidit was determined by the facility and the resident's family that Resident #1 was better suited for a secure unit related to his behaviors and his elopement on 4/27/25. The NHA said the facility began sending out referrals to locked facilities for Resident #1's safety. Qualified medication administration personnel (QMAP) #1 was interviewed on 5/20/25 at 5:30 p.m. QMAP #1 said she worked on theAL side of the community. QMAP #1 said she can turn off the wanderguard alarm in the hallway of the AL side of the building. QMAP #1 said if she found a resident from the LTC side she would turn off the alarm and assistthe resident back to the LTC side. She said she would ensure a staff member knew where the resident was found. QMAP #1 said she did not see a lot of residents from the LTC side on the AL side, except on Sundays whena church service was held in the AL dining room. QMAP #1 said AA #1 was present for the church service. QMAP #1 said she saw the staff come to get the residents after the service ended and assistedthem to the LTC side of the facility. AA #1 was interviewed on 5/20/25 at 6:12 p.m. She said the church service started at 9:00 a.m. on Sundays in the main dining room on the AL side of the facility. AA #1 said she helped transport residents to and from the church services if they needed assistance. AA #1 said she did not invite Resident #1 to services ashe was new to thefacility and they were still getting to know him. AA #1 said the church service was finishedwhen CNA #2 assisted Resident #2 to the dining room on the AL side. AA #1 said she told CNA #2 the servicewas ended, but CNA #2 left Resient #1 in the dining room and left the area. AA #1 said she was starting to assist residents back to the LTC side of the facility and the last time she saw Resident #1 was at approximately 9:58 a.m. AA #1 said she had saw CNA #2 and told her that services had ended and to assistResident #1 back to the LTC side. AA #1 said when she returned to the AL dining room,Resident #1 was not there. AA #1 said she continued with her daily activities schedule with a second church service of a different denomination starting at 10:30 a.m. on the LTC side. AA #1 said the church service was about an hour long in the facility and she kepta log of the residents who attended the services. AA #1 said she would see staff peek into activities at times when residents were on 15-minute checks. AA #1 said she was not aware Resident#1 was missing till the middle of the second church service that had started at 10:30 a.m. AA #1 said she assisted in the search for Resident #1. at approximately 11:45 a.m. once she finished the second church service and assisted residents back to their room. CNA #2 was interviewed on 5/20/25 at 6:28 p.m. She said she was asked by the nurse to take Resident #1 to the church services on the AL side. CNA #2 said she informed the nurse the services started at 9:00 a.m. and would be finishing soon, but the nurse still said to take Resident #1 there. CNA #2 said she took the resident to the AL side and turned off the last wanderguard alarm in order to get the resident to the dining room. CNA #1 said the church service was still going on so she left Resident #1 there,returned to her assigned wing and assisted other resident needs. CNA #2 said she was busy with resident cares and thought the AA #1 had assisted Resident #1 back. CNA #2 said she was informed by another CNA that Resident #1 was missing and then she was assigned to help look for Resident #1. CNA #1 said she was in her hallway alone with the nurse from before 10:00 a.m. to 10:30 a.m. as the other CNA was not available.
Plan of correction
The state did not require a plan of correction for this citation.
5/13/2025Revisit: Complaint Survey · ID S0KL12No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A revisit survey was completed on 5/13/25 for all previous deficiencies cited on 3/20/25. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
3/20/2025Complaint Survey · ID S0KL112 deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A complaint survey, prompted by #CO39369 and #CO39519 was conducted on 3/19/25 to 3/20/25. Two deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
0550Resident Rights/Exercise of RightsS/S E
Findings
Based on observations, record review and interviews, the facility failed to ensure residents had the right to a dignified existence for four (#7, #17, #18 and #13) of seven residents out of 16 sample residents. Specifically, the facility failed to ensure Resident #7, Resident #17, Resident #18 and Resident #13's call lights were answered in a timely manner. Findings include:I. Facility policy and procedureThe Answering the Call Light policy, revised September 2022, was provided by the nursing home administrator (NHA) on 3/20/25 at 11:08 a.m. It read in pertinent part,"Answer the resident call system immediately. If the resident needs assistance, indicate the approximate time it will take for you to respond. If the resident's request is something you can fulfill, complete the task within five minutes if possible. Document any significant requests or complaints made by the resident and how the request or complaint was addressed."II. Observations and resident interviewsResident #7 was interviewed on 3/19/25 at 11:45 a.m. Resident #7 said at times, she waited for 20 to 40 minutes for the staff to answer her call light. Resident #7 said she filed a grievance about the long call light response times. Resident #7 said when staff did not respond to call lights in a timely manner, it made her anxious and insecure that something serious could happen while she waited. Resident #7 was observed pointing to her left forearm. The forearm had a scar, approximately one inch by one half inch in size. She said in January 2025, she cut her left forearm on the door latch of her bathroom. She said she pressed her call light and then applied tissue to the bleeding wound. Resident #7 said staff did not respond to her call light, so after 30 minutes she walked to the nurses station to request first aid for the wound. Resident #18 and Resident #17, who resided in the same room, were interviewed together on 3/19/25 at 3:47 p.m. Resident #18 said there had been times when she was unable to wait and she had a bowel movement accident because staff did not respond to her call light. Resident #17 said he and Resident #18 had waited 45 minutes or more for staff to respond to their call lights. Resident #18 and Resident #17 were interviewed together a second time on 3/20/25 at 10:55 a.m. Resident #18 said it made her anxious when staff did not respond quickly to her call light because she was afraid she might have a urine or bowel movement accident. Resident #18 said she had a urine accident the morning of 3/20/25 while she waited for staff to answer her call light. Resident #17 said it made him feel like staff thought other residents were more important than him and Resident #18.. Resident #17 said he sometimes felt angry when he and Resident #18 waited for extended periods of time for staff to answer their call lights. Resident #13 was interviewed on 3/20/25 at 11:35 a.m. Resident #13 said she was aggravated when staff did not answer her call light timely. Resident #13 said she had waited extended periods of time for staff to respond to her call light. III. Record reviewResident council meeting minutes were provided by the assistant director of nursing (ADON) on 3/19/25 at 1:35 p.m. The resident council meeting minutes revealed the following:On 10/9/24 at the 10:00 a.m. meeting, residents said that call lights were still slow and took over 30 minutes to be answered. On 11/13/24 at 10:00 a.m., residents said call lights were taking too long. A frequent visitor at the meeting said the call light issues had been ongoing for seven months. On 12/11/24 at 10:00 a.m, residents reported call lights took a long time to be answered and certified nurse aides (CNAs) were not responding quickly when the residents yelled for assistance. On 1/8/25 at 10:00 a.m., residents said call lights took a long time to be answered. On 2/28/25 at 11:00 a.m., there was one resident compliment that the call light response times were improving. On 3/12/25 at 10:00 a.m., call lights were not mentioned in the meeting minutes.-However, despite the February 2025 and March 2025 resident council meeting minutes indicating call light response times were not a concern, Resident #7, Resident #17, Resident #18 and Resident #13 all expressed continued concerns with call light response times during the survey (see resident interviews above). The facility's call light system data for Resident #7, Resident #18 and Resident #13, from 12/20/24 to 3/19/25, was provided by the assistant director of nursing (ADON) on 3/20/25 at 8:22 a.m. The call light data revealed the following:Staff response time to Resident #7's call light was greater than 20 minutes 55 times out of 539 calls, or 10.2% of the time. Staff response time to Resident #18's call light was greater than 20 minutes 105 times out of 768 calls, or 13.6% of the time. Staff response time to Resident 13's call light was greater than 20 minutes 44 times out of 341 calls, or 12.9% of the time. IV. Staff interviewsCNA #6 was interviewed on 3/20/25 at 11:47 a.m. CNA #6 initially said she was not sure how quickly the response time to call lights should be, but then said she thought 15 minutes was the correct response time. CNA #4 was interviewed on 3/20/25 at 11:56 a.m. CNA #4 said call lights should be answered in less than five to seven minutes. CNA #4 said there had been safety issues in the past because call lights had not been answered in a timely manner. CNA #5 was interviewed on 3/20/25 at 1:33 p.m. CNA #5 said she was not always able to meet the residents' needs, particularly taking the time to address emotional needs. CNA #5 said the call lights should be answered in seven to 10 minutes and she said that residents' call lights were not always answered in less than 10 minutes if staff were busy with other residents. She said there were instances of residents not being able to hold their bowel or bladder because the call light response time was too long. CNA #5 said long call light response times were very frustrating for both residents and staff. Licensed practical nurse (LPN) #2 was interviewed on 3/20/25 at 2:13 p.m. LPN #2 said the response time to call lights should be under three minutes. LPN #2 said she monitored call lights and answered them, but she said there were nurses who did not answer call lights. CNA #7 was interviewed on 3/20/25 at 2:25 p.m. CNA #7 said call lights should be answered in five to 10 minutes, however this did not always happen. CNA #7 said residents had told her it took too long for the call lights to be answered. Registered nurse (RN) #1 was interviewed on 3/20/25 at 3:52 p.m. RN #1 said the response time to call lights should be less than two to three minutes. She said residents had told her it took too long for the call lights to be answered. RN #1 said that Resident #7 injured her arm on 1/2/25. She said Resident #7 told RN #1 she had turned her call light on, however nobody responded, so she went to the nurses station to have the wound treated. RN #1 said she had seen call lights on for a long time and said she knew there was at least one resident's call light without a prompt response on 3/19/25. The ADON and the NHA were interviewed together on 3/20/25 at 4:40 p.m. The ADON said call lights should be answered in less than 15 minutes. The ADON said residents had complained to her about long call light waiting times and some residents had complained about soiling themselves due to long call light response times. The ADON said if the call lights were not answered in a timely manner, the residents could soil themselves, experience falls or experience other injuries. The NHA said the facility was aware the call light response times were longer than they should be. The NHA said the facility planned to address extended call light response times at the quality assurance and performance improvement (QAPI) meetings and would perform audits of the call light response times and elicit input from the staff for improvement.
Plan of correction · submitted by the facility
F550 Resident Rights – facility failed to ensure residents had the right to a dignified existence for four (#7, #13, #17 and #18) of seven residents out of 16 sample residents. Specifically, the facility failed to ensure Resident #7, Resident #17, Resident #18, and Resident #13’s call lights were answered in a timely manner. Preparation and execution of this response and plan of correction does not constitute an admission or agreement. By the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: Resident #7 no longer resides in the facility. Resident #13 Call Light Checklist completed on (3/29/25) ensuring operational, accessible and answered timely. Resident #17 Call Light Checklist completed on (3/29/25) ensuring operational, accessible and answered timely. Resident #18 Call Light Checklist completed on (3/29/25) ensuring operational, accessible and answered timely. Identification of Others: All residents could potentially be affected by this alleged deficient practice. 7 other residents were found to be affected by this alleged deficient practice. Systemic Changes: Nursing Home Administrator/Designee educated all staff on call light policy on (3/29/25). Call Light Checklist implemented on (3/29/25). Monitoring: The Interdisciplinary Team will complete 5 Call Light Checklists on random residents weekly for 4 weeks, then monthly for 3 months. Audits will continue until substantial compliance is met. These reviews will be done via paper. Nursing Home Administrator/Designee will report on any issues identified through audits in QAPI until substantial compliance is reached. Date of Compliance: __4/28/25_____
0559Choose/Be Notified of Room/Roommate ChangeS/S E
Findings
Based on observations, record review and interviews, the facility failed to provide written notification of room changes and roommate changes for three (#7, #8 and #13) of five residents reviewed for notifications out of 16 sample residents. Specifically, the facility failed to provide Resident #7, Resident #8 and Resident #13 with.timely written and/or verbal notification of room and/or roommate changes. Findings include:I. Facility policy and procedureThe Room Change/Roommate Assignment policy, undated, was provided by the assistant director of nursing (ADON) on 3/20/25 at 9:33 a.m. The policy revealed changes in room or roommate assignments were made when the facility deemed it necessary or when the resident requested the change. Resident preferences were taken into account when such changes were considered. Prior to changing a room or roommate assignment, all parties involved in the change/assignment (residents and their representatives) were given at least a five-day advance written notice of such change. Advance written notice of a roommate change included why the change was being made and any information that would assist the roommate in becoming acquainted with his or her new roommate. Residents had the right to refuse to move to another room in the facility if the purpose of the move was to relocate the resident from a skilled nursing unit within the facility to one that was not a skilled nursing unit. Residents had the right to refuse to relocate the resident from a nursing unit within the facility to one that was a skilled nursing unit. Residents had the right to refuse to move solely for the convenience of the staff. If a resident exercised his or her right to refuse a room change, this would not affect the resident's eligibility or entitlement to Medicare or Medicaid benefits. Documentation of a room change would be recorded in the resident's medical record. II. Resident #7A. Resident statusResident #7, age greater than 65, was admitted on 3/1/22 and readmitted on 7/16/24. According to the March 2025 computerized physician orders (CPO), diagnoses included mild cognitive impairment, major depression, chronic pain syndrome, fibromyalgia, asthma, edema, diabetes mellitus and chronic embolism and thrombosis of deep veins of the right lower extremity. The 2/20/25 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. The resident was independent for toileting, upper and lower body dressing. B. Resident representative's interviewOn 3/19/25 at 2:55 p.m., Resident #7 was asleep in her room. The resident's representative was in the room. The representative said Resident #7 was moved from a room on one hall to a different room on another hall because the hall that the initial room was on was being converted to private pay rooms. C. Record review-Review of Residents #7's electronic medical record (EMR) revealed no documentation to indicate the resident or the resident's representative was informed of the room change, that the resident had the right to refuse relocation from a nursing unit within the facility to one that was a skilled nursing unit or that the resident had the right to refuse to move rooms solely for the convenience of the staff. III. Resident #8A. Resident statusResident #8, age greater than 65, was admitted on 3/1/22. According to the March 2025 computerized physician orders (CPO), diagnoses included dementia, diabetes mellitus, anxiety, chronic pain syndrome, polyneuropathy and macular degeneration. The 2/20/25 MDS assessment revealed the resident was cognitively intact with a BIMS score of 14 out of 15. The resident required partial/moderate staff assistance (staff member did less than half of the effort) for toileting. The resident required substantial/maximal staff assistance (staff member did more than half of the effort) for upper and lower body dressing. B. Resident's representative interviewOn 3/19/25 at 2:55 p.m.,Resident #8 was asleep in his room, which he shared with Resident #7. The resident's representative was in the room. The representative said Resident #8 was moved from a room on one hall to a different room on another hall because the hall that the initial room was on was being converted to private pay rooms. C. Record review-Review of Residents #8's EMR revealed no documentation to indicate the resident or the resident's representative was informed of the room change, that the resident had the right to refuse relocation from a nursing unit within the facility to one that was a skilled nursing unit or that the resident had the right to refuse to move rooms solely for the convenience of the staff. IV. Resident #13A. Resident statusResident #13, age greater than 65, was admitted on 10/13/22. According to the March 2025 computerized physician orders (CPO), diagnoses included stage 4 chronic kidney disease, lymphedema, gout, polyarthritis and history of malignant neoplasm of the breast. The 1/17/25 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. The resident was independent for toileting, upper and lower body dressing. B. Resident interviewResident #13 was interviewed on 3/19/25 at 3:20 p.m. Resident #13 said she did not know why she was moved from her previous room, which was a private room, or why she now had a roommate. She said the facility did not give her a written notice before they moved her to her current semi-private (shared) room. C. Record review-Review of Residents #13's EMR revealed no documentation to indicate the resident or the resident's representative was informed of the room change, that the resident had the right to refuse relocation from a nursing unit within the facility to one that was a skilled nursing unit or that the resident had the right to refuse to move rooms solely for the convenience of the staff. V. Staff interviewsThe nursing home administrator (NHA), the ADON, and the regional director of operations (RDO) were interviewed together on 3/20/25 at 3:37 p.m. The NHA, the ADON and the RDO agreed the Resident #7 was moved from one room to another room on a different hall. The NHA, the ADON and the RDO agreed there were no progress notes in Resident #7's EMR about the room move and there was no documentation to indicate that a room/roommate change form had been completed. The NHA, the ADON and the RDO agreed there should have been progress notes and/or documentation of the completion of the form. The NHA, the ADON and the RDO agreed Resident #8 was moved from one room to another room on a different hall. The NHA, the ADON and the RDO agreed there were no progress notes in Resident #8's EMR about the room move and there was no documentation to indicate that a room/roommate change form had been completed. The NHA, the ADON and the RDO agreed there should have been progress notes and/or documentation of the completion of the form. The NHA, the ADON and the RDO agreed the Resident #13 was moved from a private resident room to a semi- private room room. The NHA, the ADON and the RDO agreed there were no progress notes in Resident #13's EMR about the room move and there was no documentation to indicate that a room/roommate change form had been completed. The NHA, the ADON and the RDO agreed there should have been progress notes and/or documentation of the completion of the form. The NHA, the ADON and the RDO agreed there were no progress notes to indicate Resident #13 was introduced to her new roommate before the room move occurred or that the two residents agreed to the room change.
Plan of correction · submitted by the facility
F559 Notification of room move/roommate – facility failed to provide written notification of room changes and roommate changes for three (#7, #8, and #13) of five residents reviewed for notifications out of 16 sample residents. Specifically, the facility failed to provide Resident #7, Resident #8, and Resident #13 with timely written and/or verbal notification of room and/or roommate changes. Preparation and execution of this response and plan of correction does not constitute an admission or agreement. By the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: Resident #7 no longer resides in the facility. Resident #8 no longer resides in the facility. Resident #13 moved rooms on 9/13/2024. Resident is happy with the new room. Identification of Others: All residents that have recently moved rooms could potentially be affected by this alleged deficient practice. 7 other residents were affected by this alleged deficient practice. Systemic Changes: Nursing Home Administrator/Designee educated all staff on Room Change policy on (3/29/25). Room and/or Roommate Change Authorization/Notification Form implemented on (3/29/25). Room and/or Roommate Changes will be discussed in Morning Meeting (Monday through Friday). The Social Services Director will complete the Notification Form with resident/resident representative. Monitoring: The Nursing Home Administrator/Designee will audit all residents’ medical records that have had a room change to ensure that the Notification Form is completed and uploaded into residents’ medical records. Audits will continue until substantial compliance is met. This audit will be done via paper. Nursing Home Administrator/Designee will report on any issues identified through audits in QAPI until substantial compliance is reached. Date of Compliance: _4/28/2025__
11/7/2024Revisit: Complaint Survey · ID OO6F12No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A revisit survey was completed on 11/7/24 for all previous deficiencies cited on 9/17/24. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
9/17/2024Complaint Survey · ID OO6F113 deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A compalint survey, prompted by #CO37133, #CO37138, #CO37141 and #CO37394 was conducted on 9/16/24 to 9/17/24. Three deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
0660Discharge Planning ProcessS/S D
Findings
Based on record review and interview, the facility failed to develop and implement an effective discharge plan for one (#5) out of three residents reviewed for discharge planning out of 11 sample residents. Specifically, the facility failed to: -Ensure the discharge planning process was documented in Resident #5's electronic medical record (EMR); and,-Ensure Resident #5's representative was informed of the discharge planning process. Findings include:I. Facility policy and procedureThe Transfer and Discharge policy, dated 2022, was provided by the nursing home administrator (NHA) on 9/17/24 at 3:36 p.m. It read in pertinent part,"It is the policy of this facility to permit each resident to remain in the facility, and not initiate transfer or discharge for the resident from the facility, except in limited circumstances. "Once admitted, the resident has the right to remain at the facility unless their transfer or discharge meets one of the following specified exemptions: the transfer or discharge is necessary for the resident's welfare and the resident's needs cannot be met in the facility. "Non-emergency transfers or discharges - initiated by the facility, return not anticipated. Document the reasons for the transfer in the medical record, and in the case of necessity for the resident's welfare and the resident's needs cannot be met in the facility, document the specific resident needs that cannot be met, facility attempts to meet the resident needs, and the services available at the receiving facility to meet the needs. Document any danger to health or safety of the resident or other individuals that failure to transfer or discharge would pose."II. Resident #5 A. Resident statusResident #5, age 89, was admitted on 11/1/21. According to the September 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease, type 2 diabetes mellitus, chronic kidney disease, peripheral vascular disease (narrowing of blood vessels) and hypertension (high blood pressure). The 8/10/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment and was unable to complete the brief interview for mental status (BIMS). She required minimal assistance with walking and required substantial to maximal assistance with dressing and personal hygiene. The assessment indicated Resident #5 had physically aggressive behaviors towards others and wandered, which had worsened since the last assessment and put the resident and others at risk for injury. The resident's discharge goal was not indicated on the assessment. III. Resident #5's representative interviewResident #5's representative was interviewed on 9/17/24 at 11:57 a.m. Resident #5's representative said she was not kept informed of what the facility was doing to assist Resident #5 in discharging to a secured environment. She said she was informed on 7/18/24 that her mom needed to move to a secured unit because of her behaviors and elopement risk. She said she was sad she had to move but agreed in order to keep her safe. She said the facility started to send out referrals but did not keep her informed throughout the process and was not informed that a local facility did an on-site visit recently. The representative said she requested a referral to a facility in Nebraska,since she thought the local facility had denied the referral, but it was not sent. She said the NHA told her it was not a secured facility so they could not send a referral there, however, Resident #5's representative said it was confirmed with that facility there was a secured unit. The representative said she selected specific facilities for referrals to be sent that were within a reasonable distance from her home so she could continue to visit Resident #5 frequently. IV. Record reviewThe social services care plan, updated 5/28/24, indicated Resident #5 would remain in the facility and was receiving hospice services. -A review of the comprehensive care plan did not reveal the residents' need for discharge planning. The 7/18/24 multidisciplinary care conference summary documented the facility's concern for Resident #5's safety due to her wandering and exit seeking. There was discussion about moving Resident #5 to a secured unit for her safety and wellbeing. The resident's representative was not in favor of moving Resident #5 to another facility because she felt her needs could be met at this facility and did not want her moved far from here. The 7/18/24 hospice physician progress note documented Resident #5 was ambulatory within the facility and often walked around with her eyes closed. She did not tend to wander into other resident rooms, nor had she successfully eloped. She wears a wander guard, which had been a successful intervention to prevent elopement.-A review of the resident's EMR did not reveal documentation indicating the resident had attempted to elope from the facility in July 2024 or August 2024. The 7/19/24 physician note documented a care conference was held on 7/18/24 and the facility administration stated they could not adequately monitor Resident #5's wandering. The facility made a case to transfer the resident to a memory care unit but the resident's representative did not agree to this. The 7/22/24 social services progress note documented Resident #5's representative was notified that a referral packet was sent to the preferred long term care communities for Resident #5's placement in a secured community.-However, there was no documentation the representative agreed to the referrals and there was no documentation that the facility provided a facility initiated discharge notice. The 8/1/24 social service progress note documented Resident #5 was not accepted at two of the facilities where she was referred and the representative was notified. The 8/9/24 nursing progress note documented Resident #5's representative was in the facility. The resident's representative agreed to move Resident #5 to a secured memory care unit and referrals would be sent out the next Monday (8/12/24). The 8/12/24 nursing progress note documented a referral was sent to another facility and the representative was notified. The representative also requested another referral be sent. The 8/14/24 nursing progress note documented Resident #5 was accepted by another facility and the representative was notified.-However, there was no documentation in the EMR indicating why Resident #5 was not transferred to the accepting facility. -A review of the resident's EMR from 8/15/24 to 9/16/24 revealed there were no progress notes regarding discharge planning or communication with the representative regarding the status of discharge to another facility and no documentation of a facility initiated discharge notice. A 9/6/24 fax cover sheet was reviewed. It was handwritten, did not include a time stamp and showed the fax referral was sent to a facility in Nebraska on 9/6/24. V. Staff interviewsThe social service director (SSD) was interviewed on 9/17/24 at 9:40 a.m. The SSD said Resident #5 was exit seeking frequently and eloped a few times. The SSD said she discussed the concerns with the family. The SSD said the representative requested referrals be sent to specific facilities with secured units. The SSD said they had recently sent a referral to a facility in Nebraska, that the representative requested. She said one facility accepted Resident #5 but that facility changed their decision and declined. The SSD said another facility did an onsite visit last week. The SSD said she did not document everything in the resident's EMR. She said she did not save the referral packets that were sent but she may have emails. The SSD was interviewed again on 9/17/24 at 1:50 p.m. The SSD said she thought the director of nursing (DON) sent the referral to the facility in Nebraska but the DON told her she did not. The SSD said the referral was not sent. The NHA was interviewed on 9/17/24 at 2:30 p.m. The NHA said a referral to the a facility in Nebraska had not been sent because they did not have a secured unit. The NHA said she communicated this to Resident #5's representative. The regional clinical resource (RCR) was interviewed on 9/17/24 at 2:45 p.m. The RCR said the facility in Nebraska did have a secured unit and a referral was sent last week.
Plan of correction
The state did not require a plan of correction for this citation.
0697Pain ManagementS/S D
Findings
Based on interviews and record review the facility failed to ensure that pain management was provided to residents who required such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences for two (#1 and #5) of three residents out of 11 sample residents. Specifically, the facility failed to:-Ensure the as needed (PRN) pain medication had parameters for Resident #1; and, -Appropriately assess pain for Resident #5. Findings include:I. Professional referenceThe American Medical Directors Association (AMDA) The Society for Post-Acute and Long-Term Care Medicine Pain in the Post-Acute and Long-Term Care Setting Clinical Practice Guideline. Columbia, MD (2021), was retrieved on 9/18/24 from www.paltc.org, read in pertinent part, "When several options for administering analgesics are ordered for a patient, nursing staff need adequately detailed guidance concerning how and when to select a PRN medication from among the several options that have been ordered."II. Facility policy and procedureThe Pain Management policy, dated 5/3/23, was provided by the regional clinical director (RCD) on 9/16/24 at 5:39 p.m. It read in pertinent part,"Purpose: to accurately assess and achieve pain control."Pain evaluations will be documented on the Pain Evaluation in the electronic medical record and/or the Medication Administration Record as applicable, to include location, intensity rating, and response to pain management interventions."When a resident complains of pain, ask the resident to rate the level of pain using theNumerical Scale using a pain level of zero (none) to ten (severe)."Cognitively impaired residents or residents unable to respond verbally may not be able to rate their pain using a numeric scale. Non-verbal indicators of pain include: increased agitation, crying, grimacing, holding the area where the pain is located, calling out, decreased appetite, and any other behaviors which are unusual for the resident. Cognitively impaired residents have pain evaluated using the PAINAD (Pain Assessment in Advanced Dementia) scale."II. Resident #1A. Resident statusResident #1, age greater than 65, was admitted on 10/22/20 and passed away on 8/15/24. According to the September 2024 computerized physician orders (CPO), diagnoses included type 2 diabetes mellitus with diabetic polyneuropathy (nerve damage in multiple body parts), osteoarthritis (degeneration of joint cartilage causing pain and stiffness), chronic pulmonary embolism (blood clots in arteries of the lung), atrial fibrillation (irregular heartbeat) and mild vascular dementia (cause by impaired blood supply to the brain). The 7/27/24 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status (BIMS) score of 10 out of 15. The MDS assessment documented Resident #1 was dependent on staff for transfers and used a wheelchair for mobility. B. Record reviewThe comprehensive pain assessment, completed on 7/24/24, indicated Resident #1 had diabetic nerve pain and muscle pain that affected her mood. The assessment documented pain relief interventions for Resident #2 were routine pain medication and relaxation. The pain care plan, initiated on 5/30/24, indicated the resident had pain related to peripheral neuropathy, intervertebral disc degeneration and osteoarthritis. Interventions included administering medication per orders, evaluating the effectiveness of intervention, identifying, recording and treating existing conditions which increased pain, monitoring, recording and reporting non-verbal signs of pain, notifying the physician if interventions were unsuccessful and offering non-pharmacological interventions for pain prior to administering medication. According to the August 2024 CPO, Resident #1 had the following physician orders for pain management: -Gabapentin 600 milligrams (mg) one tablet every morning and at bedtime relatedto polyneuropathy, ordered on 7/17/24;-Acetaminophen extra strength 500 mg (Tylenol) one tablet every six hours as needed for pain level of one to ten out of 10, ordered on 6/10/24;-Morphine sulfate oral Solution 100 mg/5 milliliters (ml), 0.25 ml every two hours as needed for pain, ordered on 8/14/14; and,-Roxicodone intensol 20mg/ml concentrated solution. Give 0.5ml every four hours as needed for end of life pain, ordered on 8/13/24.-The physician's orders did not include pain parameters for morphine sulfate or Roxicodone indicating when to administer the Tylenol 500 mg versus the morphine sulfate or Roxicodone. According to the August 2024 medication administration record (MAR), the acetaminophen and Roxicodone were not administered. The morphine was administered 21 times for pain levels between 0 and 6 out of 10. According to the August 2024 MAR (8/1/24 to 8/16/24), morphine sulfate was administered at the following times when there was no pain documented. -On 8/13/24 at 11:47 p.m. morphine sulfate 100 mg/5ml, 0.25 ml was administered. The nurse documented it was administered per family request and no indication of pain was noted. The nurse documented the resident's pain level was 0 out of 10 at the time of administration.-On 8/15/24 at 8:15 a.m. morphine sulfate 100mg/5ml, 0.25ml was administered. The nurse documented it was routine morphine per family request for resident comfort. The nurse documented the resident's pain level was 0 out of 10 at time of administration.-On 8/15/24 at 2:22 p.m. morphine sulfate 100mg/5ml, 0.25ml was administered. The nurse documented the morphine was routine for comfort care and the resident's pain level was 0 out of 10. -On 8/15/24 at 4:22 p.m. morphine sulfate 100mg/5ml, 0.25ml was administered. The nurse documented the morphine was routine for comfort care and the resident's pain level was 0 out of 10. III. Resident #5A. Resident statusResident #5, age 89, was admitted on 11/1/21. According to the September 2024 CPO, diagnoses included Alzheimer's disease, type 2 diabetes mellitus, chronic kidney disease, peripheral vascular disease (narrowing of blood vessels), and hypertension (high blood pressure). The 8/10/24 MDS assessment revealed the resident was severely cognitively impaired and unable to complete the BIMS assessment. She required minimal assistance with walking, required substantial to maximal assistance with dressing and personal hygiene and was on hospice care. B. Record reviewThe pain care plan, initiated on 8/10/24, indicated the resident had pain related to traumatic subdural hemorrhage, peripheral vascular disease, Alzheimer's disease, heart failure, and chronic kidney disease. Interventions included administering analgesia per physician orders, evaluating the effectiveness of pain intervention, notifying the physician if interventions were unsuccessful and offering relaxation, walking, routine pain management, and a quiet environment. According to the August 2024 CPO, Resident #5 had the following physician's orders for assessing the resident's pain: -Pain check every shift using the PAINAD scale (pain assessment in advanced dementia) every shift for monitoring, ordered on 6/10/2024. According to the medical record, the PAINAD was not utilized on a consistent basis for determining Resident #5's pain level. Nurses documented a numerical pain scale (0-10) was utilized 24 days out of the past 30 days (8/18/24 to 9/17/24.) C. Staff interviewsThe director of nursing (DON) was interviewed on 9/16/24 at 4:45 p.m. The DON said the facility utilized a numerical pain scale for pain assessments and the PAINAD for residents who were unable to communicate or if their cognition was impaired. She said if the physician's order indicated to use the PAINAD the nurses needed to follow that. The DON said Resident #5's pain should have been assessed using the PAINAD due to her cognitive impairment and the physician's order. She said the nurses were not following the physician order when they used the numerical pain scale. The DON said if a resident had more than one as needed pain medication ordered there should be pain level parameters or an indication for use for each medication. She said the nurses should follow the parameters to determine what pain medication to administer. The DON said the nurses should assess pain before administering an as needed pain medication.
Plan of correction
The state did not require a plan of correction for this citation.
0849Hospice ServicesS/S E
Findings
Based on record review and interviews, the facility failed to ensure the hospice services provided met professional standards and principles that applied to individuals providing services in the facility for four (#1, #5, #6 and #8) of five residents reviewed for hospice services out of 11 sample residents. Specifically, the facility failed to: -Obtain a complete physician's order for hospice care for Resident #1 and Resident #8;-Ensure hospice agency notes were easily accessible to facility staff and have consistent documentation of hospice care visits and updates for Resident #5, Resident #6 and Resident #8; -Initiate a hospice care plan timely for Resident #6. Findings include:I. Facility policy and procedureThe Hospice policy, dated 2/29/24, was provided by the regional clinical director (RCD) on 9/16/24 at 5:39 p.m. It read in pertinent part,"When a facility resident elects to have hospice care, the facility staff communicates with the hospice agency to establish and agree upon a coordinated plan of care that is based upon an assessment of the resident's needs and living situation in the facility."Develop a plan of care that reflects the participation of the hospice agency and the facility, and the resident and family to the extent possible. Ensure that the plan of care identifies the care and services which the facility and hospice agency will provide in order to be responsive to the unique needs of the resident and their expressed desire for hospice care. Hospice communication will be reviewed and added to the medical record. Provide revisions to the plan of care to reflect the resident's most current status."II. Resident #1A. Resident statusResident #1, age greater than 65, was admitted on 10/22/20 and passed away on 8/15/24. According to the September 2024 computerized physician orders (CPO), diagnoses included type 2 diabetes mellitus with diabetic polyneuropathy (nerve damage in multiple body parts), osteoarthritis (degeneration of joint cartilage causing pain and stiffness), chronic pulmonary embolism (blood clots in arteries of the lung), atrial fibrillation (irregular heartbeat) and mild vascular dementia (cause by impaired blood supply to the brain). The 7/27/24 minimum data set (MDS) assessment revealed the resident had revealed the resident had moderate cognitive impairments with a brief interview for mental status (BIMS) score of 10 out of 15. The MDS assessment documented Resident #1 was dependent on staff transfers and used a wheelchair for mobility. The MDS assessment did not indicate the resident was receiving hospice services. B. Record reviewThe 8/16/24 nursing progress note documented the hospice nurse was called at 10:30 p.m. on 8/15/24 to notify her of the resident's passing. -A review of Resident #1's electronic medical record (EMR) did not include a physician's order for hospice care. III. Resident #5A. Resident statusResident #5, age 89, was admitted on 11/1/21. According to the September 2024 CPO, diagnoses included Alzheimer's disease, type 2 diabetes mellitus, chronic kidney disease, peripheral vascular disease (narrowing of blood vessels), and hypertension (high blood pressure). The 8/10/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairments and was unable to complete the brief interview for mental status (BIMS). She required minimal assistance with walking and required substantial to maximal assistance with dressing and personal hygiene. The assessment indicated Resident #5 was receiving hospice services. B. Record reviewThe hospice care plan, initiated on 8/8/23 and revised on 3/4/24, indicated Resident #5 was receiving hospice services since August 2023. A physician's order, dated 8/8/23, for hospice evaluate and treat for primary diagnosis of non traumatic subdural hemorrhage. A review of the hospice notes in the facility EMR revealed the last hospice notes uploaded into the facility EMR were dated 7/18/24. There was no documentation in the resident's EMR indicating Resident #5 had been discharged from hospice services.-However, the director of nursing (DON) indicated Resident #5 was discharged from hospice services on 8/16/24 (see interview below). IV. Resident #6A. Resident statusResident #6, age greater than 65, was admitted on 3/18/24. According to the September 2024 CPO, diagnoses included pulmonary fibrosis (scarring of lung tissue causing shortness of breath and fatigue), chronic respiratory failure with hypoxia (low oxygen level), cardiomegaly (enlarged heart), chronic kidney disease, anxiety disorder and hypertension (high blood pressure). The 8/10/24 MDS assessment revealed the resident had severe cognitive impairments with a BIMS score of five out of 15. She required partial to moderate assistance with personal hygiene and transfers and used a wheelchair for mobility. The assessment indicated Resident #6 was receiving hospice services. B. Record reviewThe physician's order indicated Resident #6 was admitted to hospice care on 4/1/24 with a diagnosis of chronic kidney disease stage 3. The facility hospice care plan was initiated on 4/27/24. -The care plan was initiated 26 days after the resident was admitted to hospice services. -A review of the facility EMR did not reveal hospice progress notes from August 2024 or September 2024 in the EMR.V. Resident #8A. Resident statusResident 81, age 80, was admitted on 7/1/17. According to the September 2024 CPO, diagnoses included multiple sclerosis (disease that affects the nervous system), Alzheimer's dementia and chronic pain. The 6/29/24 MDS assessment revealed Resident #8 had severe cognitive impairments with a BIMS score of three out of 15. He required total assistance from staff with personal hygiene, dressing, transfers and did not walk. He was independent with wheelchair mobility. The assessment did not indicate Resident #8 was receiving hospice services. B. Record reviewA hospice care plan for Resident #8 was initiated on 12/19/23. The care plan did not include specific interventions for Resident #8 or indicate what care hospice staff would be providing. According to Resident #8's physician's orders, his level of care was changed to hospice on 1/8/24.-However, the physician's order did not include a diagnosis for the need for hospice care. -A review of the resident's EMR did not reveal hospice progress notes from August 2024 or September 2024. VI. InterviewsThe DON was interviewed on 9/16/24 at 4:45 p.m. The DON said if a resident's family asked for hospice services, the facility contacted the provider to request a physician's order for a referral to hospice services. She said the physician's order was entered into the EMR and a referral was sent to the hospice agency. The DON said she was not sure how long it usually took for hospice to respond and do an assessment because she had only worked at the facility a couple of months. The DON said the referral for Resident #1 was a special situation, because she requested hospice to come out right away since the resident was declining. She said Resident #1 was admitted to hospice the same day of the referral. The DON said the steps she took to refer and admit Resident #1 to hospice should have been documented in the resident's EMR and she should have obtained a physician's order. The DON said hospice notes were usually sent to the facility within a week of their visits. She said sometimes the facility had to ask for them. The DON said when they received the notes, the medical records staff uploaded the notes into the EMR. She said it was important for these notes to be accessible to nursing staff so they were aware of any changes in the hospice plan of care. The DON said Resident #5 had been discharged from hospice care on 8/16/24 which was documented on the hospice discharge form. The DON said the discharge form should have been included in Resident #5's EMR. The DON said the floor nurses entered the care plans into the EMR. The DON said the care plan should be updated within 24 to 48 hours of a resident being admitted to hospice care. The DON said the care plan for Resident #6 was not initiated timely. She did not know why it was not completed since she was not working at the facility during this time. The assistant director of nursing for the hospice agency was interviewed on 9/16/24 at 3:53 p.m. She said that when a nursing home resident requested hospice services the nursing home was responsible for obtaining the physician's order for hospice care and creating the plan of care in the resident's EMR. She said the hospice agency faxed their progress notes weekly to the nursing home.
Plan of correction
The state did not require a plan of correction for this citation.
7/2/2024Revisit: Complaint Survey · ID O8Y512No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A revisit survey was completed on 7/2/24 for all previous deficiencies cited on 5/28/24. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
5/28/2024Complaint Survey · ID O8Y5111 deficiency
0000INITIAL COMMENTSSurveyor note
Findings
A complaint survey, prompted by #CO36154 was conducted on 5/27/24. One deficiency as cited.
Plan of correction
The state did not require a plan of correction for this citation.
0697Pain ManagementS/S D
Findings
Based on record review and interviews, the facility failed to ensure that pain management was provided to residents who required such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences for two (#1 and #2) of three residents out of four sample residents. Specifically, the facility failed to:-Offer person-centered non-pharmacological pain interventions for Resident #2;-Ensure pain medication was administered as ordered and the as needed (PRN) pain medication had parameters for Resident #2 and Resident #1;-Follow-up on documented ineffective pain medication for Resident #2; and,-Appropriately assess Resident #1's pain level. Findings include:I. Professional referenceThe American Medical Directors Association (AMDA) The Society for Post-Acute and Long-Term Care Medicine Pain in the Post-Acute and Long-Term Care Setting Clinical Practice Guideline. Columbia, MD (2021), retrieved on 5/31/24 from www.paltc.org. It read in pertinent part, "When several options for administering analgesics are ordered for a patient, nursing staff need adequately detailed guidance concerning how and when to select a PRN medication from among the several options that have been ordered."II. Facility policy and procedureThe Pain Management policy, dated 5/3/23, was provided by the clinical nurse consultant (CNC) on 5/28/24 at 2:23 p.m. It read in pertinent part, "Purpose: To accurately assess and achieve pain control. "All residents will be evaluated for pain by utilizing a pain evaluation tool in (the electronic medical record). The pain evaluation will be completed on admission, readmission, quarterly, and with any significant change in condition."When a resident complains of pain, ask the resident to rate the level of pain using the Numerical Scale, using a pain level of zero (none) to ten (severe). Cognitively impaired residents have pain evaluated using the Pain Assessment in Advanced Dementia (PAINAD) scale."Do not forget the non-pharmacological interventions such as repositioning, relaxation, aromatherapy, visualization, desensitization, massage, and humor therapy. Non-pharmacological interventions should be documented in progress notes and included on the individual resident care plan."III. Resident #2 A. Resident StatusResident #2, age 71, was admitted on 4/22/24. According to the May 2024 computerized physician orders (CPO), diagnoses included orthopedic aftercare following surgery related to spondylolisthesis (fracture of a vertebra in the spinal column causing it to slip out of place), spinal stenosis (narrowing of the spinal canal), chronic obstructive pulmonary disease, (lung disorder causing breathing difficulty) and unspecified diastolic (congestive) heart failure. The 4/29/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. He required partial to moderate assistance with transfers and walking. The assessment documented he received routine and as needed (PRN) pain medication. The resident did not receive non-medication interventions for pain during the review period. B. Interview and observationResident #2 was interviewed on 5/28/24 at 1:05 p.m. Resident #2 was in his room sitting in a wheelchair. He said he had a lot of pain due to recent back surgery. He said he took Tylenol, ibuprofen and Norco (hydrocodone-acetaminophen). He said the Norco was cut back to every 12 hours and sometimes it did not relieve his pain after he took it. He said he could take Tylenol as needed but it really did not help. He said he did get a Lidocaine patch (pain patch) which he said helped. He said sometimes the staff forgot to give it to him. He said it was in a different drawer than his pills and the nurses would forget to give it to him. He said the thing that helped the most with his back pain was a bath. He said he could only have a bath two times per week at the facility. He said on a follow-up doctor's appointment, the doctor did a scan and the screws in his back were loose, which was causing him increased pain. C. Record reviewThe comprehensive pain assessment, completed on 4/22/24, indicated Resident #2 had back pain that interfered with his sleep, activities of daily living (ADL) and limited his physical activity. Resident #2 described the pain as sharp and throbbing. According to the May 2024 CPO, Resident #2 had the following physician's orders for pain management: -Celebrex capsule 100 milligrams (mg) two times per day for post-operative pain, ordered 5/24/24; -Norco (hydrocodone-acetaminophen) 10-325 mg one tablet every 12 hours as needed for low back pain, ordered 4/30/24; -Biofreeze External Gel 4 % (menthol topical analgesic) apply to lower back every four hours as needed for pain, ordered 4/29/24; -Ibuprofen tablet 200 mg, give 400 mg three times per day for back pain, ordered 4/23/24; -Tylenol extra strength (acetaminophen) 500 mg, give two tablets every eight hours as needed for back pain, ordered 4/23/24; and, -Lidocaine HCl external patch 4 %, apply to back one time per day and remove per schedule, ordered 4/22/24. According to the May 2024 medication administration record (MAR), the Norco was ineffective for pain rated by Resident #2 as 8 out of 10 on 5/4/24 at 2:35 a.m. and ineffective for pain rated as 7 out of 10 on 5/5/24 at 7:13 pm. -A review of Resident #2's electronic medical record (EMR) did not reveal as needed pain medications were administered when the resident reported ineffective pain follow-up on 5/4/24 and 5/5/24 and there was no documentation indicating non-pharmacological pain interventions were offered. According to the May 2024 MAR (reviewed from 5/1/24 to 5/28/24), the Lidocaine patch was not administered six out of 28 days for the following reasons: -On 5/4/24 the resident declined the patch due to having a bath. There was no documentation that it was applied after the bath.-On 5/8/24 the medication was out of stock. There was no documentation indicating the physician or the pharmacy was notified.-On 5/11/24 the medication was unavailable and the facility was awaiting the order. There was no documentation that the physician or the pharmacy were notified.-On 5/15/24 the medication was not available. There was no documentation that the physician or the pharmacy were notified.-On 5/21/24 the MAR was blank and there was no documentation indicating why the medication was not given.-On 5/23/24 the resident was taking a bath. The charge nurse was notified to apply the patch after the resident finished his bath. There was no documentation indicating the patch was applied after the bath. The MAR was blank. According to the May 2024 MAR (reviewed from 5/1/24 to 5/28/24), Celebrex Capsule 100 mg was not documented as administered on two out of 24 days. The MAR did not indicate the resident received the Celebrex on 5/6/24 and 5/12/24 at 6:00 p.m. According to the May 2024 CPO, Resident #2 had a physician's order for Tylenol 500 mg two tablets every eight hours as needed, Norco 10-325 mg one tablet every 12 hours as needed and Biofreeze external gel every four hours as needed. -The physician's order did not specify when to give the Tylenol 500 mg versus the Norco 10-325 mg. A review of Resident #2's May 2024 MAR (from 5/1/24 to 5/28/24) documented the resident was administered Norco 10-325 mg when Resident #2 reported his pain level at a 3 out of 10 two times. The resident was administered Norco 10-325 mg when Resident #2 reported a pain level at a 4 out of 10 two times. The resident was administered Norco 10-325 mg when Resident #2 reported a pain level at a 5 out of 10 four times. The resident was administered Norco 10-325 mg when Resident #2 reported a pain level at a 6 out of 10 seven times. The resident was administered Norco 10-325 mg when Resident #2 reported a pain level at a 7 out of 10 nine times. The resident was administered Norco 10-325 mg when Resident #2 reported a pain level at an 8 out of 10 fourteen times. The resident was administered Norco 10-325 mg when Resident #2 reported a pain level at a 9 out of 10 one time. The resident was administered Tylenol 500 mg when Resident #2 reported his pain level at a 9 out of 10 on 5/1/24. The resident was administered Tylenol 500 mg when Resident #2 reported his pain level at an 8 out of 10 on 5/4/24. The resident was administered Tylenol 500 mg when Resident #2 reported his pain level at a 6 out of 10 on 5/7/24 and 5/17/24. The resident was administered Tylenol 500 mg when Resident #2 reported his pain level at a 7 out of 10 on 5/14/24. The Biofreeze was applied as needed on 5/2/24, 5/3/24, 5/8/24 and 5/9/24. -However, a review of the EMR did not reveal a pain level was assessed or documented when the resident was administered the Biofreeze external gel. The pain care plan, initiated on 4/22/24, indicated the resident had pain. Interventions included administering medication per orders, reporting to the nurse any complaints of pain, evaluating the effectiveness of the pain interventions and notifying the physician if the interventions were unsuccessful. -A review of the Resident #2's EMR did not reveal documentation of person-centered non-pharmacological pain interventions or documentation that non-pharmacological pain interventions were attempted. D. InterviewsLicensed practical nurse (LPN) #1 was interviewed on 5/28/24 at 11:25 a.m. LPN #1 said if a medication was not in the medication cart she would check the medication room where extra medications were stored. She said if the medication was not there she would double check the cart. She said if she could not find the medication in the medication cart she would get it from the medication dispensing machine that contained back-up medications. She said she would order the medication from the pharmacy right away. She said the pharmacy delivered medications to the facility daily at 7:00 p.m. and 1:00 a.m. She said the pharmacy would deliver up to four times per day if needed. She said if a medication was not available in the medication dispensing machine, she would notify the provider to put the medication on hold until it arrived. LPN #2 was interviewed on 5/28/24 at 1:15 p.m. LPN #2 said if a pain medication was not effective, she would do a full pain assessment. She said she would check to see when pain medication was last given to the resident and check to see if the resident had any PRN pain medications that could be administered. She said if there were no physician's orders or if the medication could not be given yet, she would call the on-call provider to ask for additional medication. She said she also offered non-pharmacological interventions such as relaxation, music, massage or asked the resident what worked for them. IV. Resident #1 A. Resident statusResident #1, age 80, was admitted on 7/1/17. According to the May 2024 CPO, diagnoses included multiple sclerosis (disease that affects the nervous system), Alzheimer's dementia and chronic pain. The 3/29/24 minimum data set (MDS) assessment revealed Resident #1 had severe cognitive impairment with a BIMS score of two out of 15. He required total assistance with transfers and did not walk. He was independent with wheelchair mobility. B. Resident representative interviewThe representative for Resident #1 was interviewed on 5/28/24 at 10:20 a.m. Resident #1's representative said his pain medication was recently changed from Fentanyl patches to pills. She said he had missed some doses of the new medication because the pharmacy did not deliver it right away. C. Record reviewThe comprehensive pain evaluation, dated 11/27/23, documented the resident was unable to verbalize his pain level and a non-verbal faces pain indicator was utilized. The May 2024 CPO revealed the resident had a physician's order for staff to monitor the resident's pain level every four hours and document what the resident was doing at the time of the assessment and if the resident was having pain, ordered on 5/15/24.-The physician's order did not specify to utilize the PAINAD scale instead of a numerical scale due to the resident's cognition. -A review of Resident #1's EMR revealed the licensed nurses were not utilizing the PAINAD scale for Resident #1 on a consistent basis. During May 2024 (from 5/1/24 to 5/28/24), the PAINAD scale was utilized 40 times out of 207 opportunities when pain was assessed. The numerical pain scale was used 167 out of 207 opportunities. The pain care plan, initiated on 9/22/17 and revised on 3/24/24, revealed the resident had pain related to multiple sclerosis, bladder neck obstruction, chronic pain and muscle spasms. The care plan indicated the resident was able to call for assistance when in pain, ask for medication, say how much pain he was experiencing and explain what increased or alleviated pain. Pertinent interventions included administering medications as ordered, anticipating the resident's need for pain relief and responding immediately to any complaint of pain, monitoring/recording/reporting to nurse any signs of non-verbal pain, monitoring for probable cause of each pain episode and removing or limiting causes of pain when possible. -A review of Resident #1's EMR did not reveal documentation of person-centered non-pharmacological pain interventions or documentation that non-pharmacological pain interventions were attempted. The May 2024 CPO revealed the resident had a physician's order for Methadone HCL 5 mg, 0.5 tablet two times per day for pain management, ordered on 5/16/24. A review of the May 2024 MAR (from 5/1/24 to 5/28/24) revealed the resident was not administered the Methadone HCL 5 mg 0.5 tablet on 5/16/24 at 7:00 p.m. and on 5/17/24 at 5:00 a.m.-There was no documentation indicating the physician or the pharmacy were notified the medication was not given. The 5/17/24 nursing progress note documented the nurse called the pharmacy at 9:40 a.m. The pharmacy technician advised the nurse the prescription had been received that morning (5/17/24) and would be delivered to the facility at 2:00 p.m. C. Staff interviewsThe director of nursing (DON) and the nursing home administrator (NHA) were interviewed together on 5/28/24 at 11:39 a.m. The DON said the medical director reviewed the pain regimen for Resident #1 on 5/15/24. She said the medical director ordered Oxycodone 10 mg three times a day. She said on 5/16/24, the hospice doctor changed the Oxycodone to Methadone HCL 5 mg, 0.5 tablet two times a day. The DON said the hospice physician recommended continuing the Oxycodone until the Methadone was delivered by the pharmacy. -However, the Oxycodone was discontinued on 5/16/24 at 11:07 a.m. leaving Resident #1 without routine pain medication the evening of 5/16/24 and the morning of 5/17/24. LPN #1 was interviewed on 5/28/24 at 3:00 p.m. LPN #1 said pain assessments were completed every shift. She said she completed pain assessments on all of the residents on her assigned unit in the morning at the beginning of her shift. She said she asked the residents to verbalize their pain from 0 to 10. She said if the resident could not verbalize, or if they had dementia, she used the non-verbal assessment. She said she thought the pain assessment order should specify if the licensed nurses were to use the PAINAD.Registered nurse (RN) #1 was interviewed 5/28/24 at 3:05 p.m. RN #1 said she completed a pain assessment if the resident asked for as needed pain medications. She said she used the numerical pain scale. RN #1 said the physician's order specified when to give as needed pain medications. She said after she administered a PRN pain medication she followed-up with the resident about two hours after the medication was given to see if the pain had improved. She said if the pain had not improved then she looked to see if there was another medication she could administer. She said if the resident had dementia she used non-verbal signs of pain like facialexpressions.
Plan of correction
The state did not require a plan of correction for this citation.
5/14/2024Revisit: Recertification Survey · ID GO6Q12No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A revisit survey was completed on 5/14/24 for all previous deficiencies cited on 3/7/24. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
5/14/2024Revisit: State Licensure Survey · ID KC1M12No deficiencies
0000Initial CommentsSurveyor note
Findings
A revisit survey was completed on 5/14/24 for all previous deficiencies cited on 3/7/24. The facility is in compliance with all regulations surveyed.
Plan of correction
The state did not require a plan of correction for this citation.
4/22/2024Revisit: Recertification Survey · ID GO6Q22No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A document revisit was completed with all deficiencies being corrected. No other deficiencies were cited and no response is needed.
Plan of correction
The state did not require a plan of correction for this citation.
3/19/2024Recertification Survey · ID GO6Q217 deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
INITIAL COMENTS (ID Prefix Tag #K000) are informational only and a representation of the facility's general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a). The facility is one story, Type V (000), wood framed structure. The facility is protected throughout by an automatic fire sprinkler systems and is classified as Fully Sprinklered. The drive through canopy area is protected by a separate wet anti-freeze loop pipe system. The facility was constructed in 1989. The 84 bed facility was surveyed March 19, 2024 using the National Fire Protection Association, (NFPA) Life Safety Code (2012) Chapter 19, "Existing Health Care Occupancies". The Long Term care facility does not have two-hour rated separation to the adjoining 30 bed assisted living facility. The Assisted Living Facility fire alarm system are common with the long-term care building. The deficiencies cited were discussed with the Assistant Administrator and Director of Maintenance during the exit conference conducted at the end on-site survey.
Plan of correction
The state did not require a plan of correction for this citation.
0521HVACS/S F
Findings
This STANDARD is not met as evidenced by: Based on observation and staff interview, it was determined that the facility failed to provide an adequate source of input ratings of appliances operating at levels above 2000 feet in accordance with National Fire Protection Association (NFPA) Life Safety Code and NFPA 54 Natural Fuel Gas Code. This deficient practice could affect all residents and staff in the core smoke compartment should the natural gas fueled heating equipment malfunction due to improper settings. This was evidenced by the following:The orifice installed in the cloth dryers not sized correctly currently set for 0-2000 feet according to dryer data plate at the rate of 4 percent for each 1000 ft (300 m) above sea level. The input ratings of gas fired cloth dryers operating at elevations above 2000 ft (600 m) were not reduced at the rate of 4 percent for each 1000 ft (300 m) above sea level. 11.1.2 High Altitude. Gas input ratings of appliances shall be used for elevations up to 2000 ft (600 m). The input ratings of appliances operating at elevations above 2000 ft (600 m) shall be reduced in accordance with one of the following methods:(1) At the rate of 4 percent for each 1000 ft (300 m) above sea level before selecting appropriately sized appliance(2) As permitted by the authority having jurisdiction(3) In accordance with the manufacturer's installation instructionsThe dryer deficiencies were discussed with the Maintenance Director during the survey and again during the exit conference with the Assistant Administrator.
Plan of correction · submitted by the facility
K 521 SS=F HVAC CFR(s): NFPA 101Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: The Gas input ratings of appliances operated above 2000 feet shall be reduced at the rate of 4 percent for each 1000ft or labeled per manufacturers guidelines for appliances being operated above 2000 feet and in accordance with the National Fire Protection Association (NFPA) Life Safety Code and NFPA 54 Natural Fuel Gas Code. The maintenance director will coordinate with an appliance specialist to determine the appropriate settings for the dryers. The appropriate label will be applied to the units to designate the setting required per location altitude. Identification of Others: All residents could potentially be affected by this alleged deficient practice. The Maintenance Director consulted with the corporate environmental specialist to assess appliances to ensure they are in accordance with the manufacturer’s installation instructions. Systemic Changes: The maintenance director will ensure the appropriate settings are maintained monthly for a quarter to ensure ongoing compliance. Compliance alleged as of June 30, 2024
0712Fire DrillsS/S F
Findings
STANDARD is not met as evidenced by: Based on record review during the survey, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.2 and 4.7. This deficient practice could affect residents when staff are not trained in the emergency actions required during unusual condition that can occur in an actual emergency. Fire drills are required to be conducted on each shift quarterly, the facility failed to conduct a fire drill on the second shift in the third quarter. Life Safety Code, Section 19.7.1.2 requires, in part, that fire drills be conducted quarterly on each shift to familiarize personnel (nurses, interns, maintenance engineers, and administrative staff) with the signals and emergency action required under varied conditions. When drills are conducted between 9:00 pm and 6:00 am, a coded announcement shall be permitted to be used instead of audible alarms. Section 4.7.5 requires that drills be held unexpected times and under varying conditions to simulate the unusual conditions that can occur in an actual emergency. The Director of Maintenance acknowledge the conditions of fire drills deficiency during record review of the facility.
Plan of correction · submitted by the facility
K 712 SS=F Fire Drills CFR(s): NFPA 101 Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: A fire drill log shall be maintained by the Staff Development Coordinator with oversight by the Maintenance Director to ensure fire drills are conducted at expected and unexpected times under varying conditions, at least quarterly on each shift. Identification of Others: All residents could potentially be affected by this alleged deficient practice. The Maintenance Director consulted with the Staff Development Coordinator to ensure fire drills are conducted timely and in accordance with Life Safety Codes, Section 19.7.1.2. Systemic Changes: The Staff Development Coordinator will initiate fire drills per the scheduled routine of once per shift per quarter. All staff attending the fire drill shall sign the corresponding Fire Drill Attendance Record as documentation of staff participation in each drill. An audit by the Staff Development Coordinator will be conducted monthly for one quarter to ensure ongoing compliance. Compliance alleged as of April 3, 2024
0741Smoking RegulationsS/S F
Findings
STANDARD is not met as evidenced by: Through observation during the survey, it was determined that the facility failed to provide fire extinguishers in areas where smoking is permitted in accordance NFPA 101 Life Safety Code, Section 19.7.4 (4). This deficient practice could affect all residents in the permitted smoking areas if a fire was to occur in a non-combustible container. 1. No signage posted in all smoking area stating, "Designated Smoking Area". 2. All designated smoking areas of the facility were not equipped fire extinguishers. NFPA 101Life Safety Code, Section 19.7.4 Smoking regulation shall be adopted and shall include not less than the following provisions:(1) Smoking shall be prohibited in any ward, or compartment where flammable liquids, combustible gases, or oxygen is used or stored and in any other hazardous location, and such areas shall be posted with signs that read NO SMOKING or shall be posted with the international symbol for no smoking. (2) Smoking by patients classified as not responsible shall be prohibited.(3) Ashtrays of non-combustible material and safe design shall be provided in all areas where smoking is permitted.(4) Metal containers with self-closing cover devices into which ashtrays can be emptied shall be readily available to all areas where smoking is permitted. The Maintenance Director acknowledge the deficient conditions of smoking area during the tour of the facility.
Plan of correction · submitted by the facility
K 741 SS=F Smoking Regulations CFR(s): NFPA 101 Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: Signage was posted in all smoking areas stating, “Designated Smoking Area“. Additionally, a fire extinguisher has been installed in the smoking area where smoking is permitted in accordance with NFPA 101 Life Safety Code, Section 10.7.4(4). Identification of Others: All residents could potentially be affected by this alleged deficient practice. The Maintenance Director will maintain a routine audit of the smoking area to ensure signage is posted as appropriate. Additionally, a fire extinguisher was placed in designated smoking areas. Systemic Changes: The Maintenance Director/Designee shall monitor the smoking areas monthly for a quarter to ensure signage is appropriate and a fire extinguisher is maintained in good working order. Compliance alleged as of April 3, 2024
0751Draperies, Curtains, and Loosely Hanging FabrS/S F
Findings
STANDARD is not met as evidenced by: It was determined through observation during the survey that the facility failed to provide curtains that comply with NFPA 701 in all areas, as required by the Life Safety Code. This deficiency has the potential to affect all building occupants, including all staff, visitors, and residents. The facility was unable to provide documentation at the time of the survey to reflect that the curtains in resident's rooms 114, 213, 312 and met the requirements of NFPA 701. The Life Safety Code Section 21.7.5.1 requires that draperies, curtains (including cubicle curtains) and other loosely hanging fabrics and films serving as furnishings or decorations in health care occupancies shall be in accordance with the provisions of 10.3.1. Section 10.3.1 requires that draperies, curtains, and other similar loosely hanging furnishings and decorations be flame resistant as demonstrated by testing in accordance with NFPA 701, Standard Methods of Fire Tests for Flame Propagation of Textiles and Films. The curtain deficiency was discussed with the Director and Maintenance during the exit conference.
Plan of correction · submitted by the facility
K 751 SS=F Draperies, Curtains, and Loosely Hanging Fabr CFR(s): NFPA 101 Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: The maintenance director/designee applied a fire-retardant spray to all affected drapes per manufacture guidelines. Documentation shall be maintained to ensure curtains are monitored for effectiveness and reapplications as required per product directives. Identification of Others: All residents could potentially be affected by this alleged deficient practice. The Maintenance Director/Designee document and track all curtains requiring fire retardant spray to ensure ongoing compliance. Systemic Changes: The Maintenance Director/Designee shall monitor all curtains affected by deficient practice to ensure fire retardant is applied and properly maintained per manufacturer directives. Audits shall be done monthly for one quarter to ensure ongoing compliance. Compliance alleged as of April 3, 2024
0914Electrical Systems - Maintenance and TestingS/S F
Findings
STANDARD not met: Based on record review and documentation of inspection and testing of the non-hospital grade electrical outlets in patient care areas as required by sections 6.3.4.1.3 and 6.3.4.2.1.1 of NFPA 99, Health Care Facilities Code. This deficient practice could affect all residents, staff and visitors throughout the facility if the continuity of the grounding circuit, polarity of hot and neutral connections, and retention force of the grounding blade were to fail due to lack of testing. No written test records of the continuity of the grounding circuit, polarity of hot and neutral connections, and retention force of the grounding blade in patients care areas was conducted annually. NFPA Standard: NFPA 99 Health Care Facilities Code (2012)6.3.3.2 Receptacle Testing in Patient Care Rooms. 6.3.3.2.1 The physical integrity of each receptacle shall be confirmed by visual inspection. 6.3.3.2.2 The continuity of the grounding circuit in each electrical receptacle shall be verified. 6.3.3.2.3 Correct polarity of the hot and neutral connections in each electrical receptacle shall be confirmed. 6.3.3.2.4 The retention force of the grounding blade of each electrical receptacle (except locking-type receptacles) shall be not less than 115 g (4 oz). 6.3.4.1 Maintenance and Testing of Electrical System. 6.3.4.1.3 Receptacles not listed as hospital-grade, at patient bed locations and in locations where deep sedation orgeneral anesthesia is administered, shall be tested at intervals not exceeding 12 months. 6.3.4.2 Record Keeping. 6.3.4.2.1* General. 6.3.4.2.1.1 A record shall be maintained of the tests required by this chapter and associated repairs or modification. 6.3.4.2.1.2 At a minimum, the record shall contain the date, the rooms or areas tested, and an indication of which items have met, or have failed to meet, the performance requirements of this chapter. The non-hospital grade electrical outlets testing at patient's care areas deficiency was discussed with the Director of Maintenance during the survey and again during the exit conference with the Assistant Administrator.
Plan of correction · submitted by the facility
K 914 SS=F Electrical Systems – Essential Electric System CFR(s): NFPA 101 Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: The maintenance director/designee shall conduct outlet inspections and testing of the non-hospital grade electrical outlets in patient care areas as required by NFPA 99 Health Care Facilities Code. Identification of Others: All residents could potentially be affected by this alleged deficient practice. The Maintenance Director shall maintain a written test record of the continuity of the grounding circuit, polarity of hot and neutral connections, and retention force of the grounding blade in patients care areas on an annual basis to ensure ongoing compliance. Systemic Changes: An inspection shall be conducted on all hospital outlets annually to ensure they meet the NFPA 99 Health Care Facilities code. Any outlets failing the annual inspection shall be replaced as required. Compliance alleged as of April 3, 2024
0918Electrical Systems - Essential Electric SysteS/S F
Findings
STANDARD is not met as evidenced by: Based on observation during the course testing the transfer switch on the generator it was determined that the facility failed to maintain emergency power systems in accordance with section 19.2.9.1 of the Life Safety Code and the referenced NFPA 110, Standard for Emergency and Standby Power Systems Chapter 6 This deficient practice has the potential to affect all residents, staff and visitors in the event of power loss. This was evidenced by the following. 1) At the time of the survey no records were available to verify testing and recording of the EPSS Loads L1, L2 and L3 after transfer. 2) Records do not indicate the EPSS Load transfer time. NFPA 110, Section 6-4.1 Level I and Level EPSSs, including all appurtenant components, shall be inspected and shall be exercised under load at least monthly. NFPA 110, Section 8.3.7. A fuel quality test shall be performed at least annually using applicable ASTM standards or the manufacturer's recommendations. The emergency power supply system deficiency item was discussed with the Director of Maintenance during the survey and again during the exit conference with the Assistant Administrator.
Plan of correction · submitted by the facility
K 918 SS=F Electrical Systems – Maintenance and Testing CFR(s): NFPA 101 Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: The maintenance director/designee conducted generator testing to ensure a supply of service withing 10 seconds in accordance with the Life Safety Code and the NFPA 110 Standard for Emergency and Standby Power Systems. A record shall be maintained to verify testing and recording of the EPSS loads L1, L2 and L3 after transfer. 2. Records shall also include the EPSS load transfer time. Identification of Others: All residents could potentially be affected by this alleged deficient practice. The Maintenance Director shall maintain a written test record of generator testing per the Life Safety Code and the NFPA 110 Standard for Emergency and Standby Power Systems. Systemic Changes: The Maintenance Director/Designee shall conduct monthly audits for one quarter to verify testing and recording of the EPSS loads L1, L2 and L3 after transfer. Records shall also include the EPSS load transfer time. Compliance alleged as of April 3, 2024
0923Gas Equipment - Cylinder and Container StoragS/S F
Findings
STANDARD not met: Based on observation and staff interview during the course of the survey it was determined the facility failed to maintain the trans-filling of oxygen from one cylinder to another in accordance with NFPA 99 - Health Care Facilities, 11.5.2.3. This deficient practice could affect all residents and staff within the facility should a fire emergency was to occur. The following evidenced this:The oxygen trans-filling room not mechanically ventilated correctly per NFPA 99. 9.3.7.5.3.1 Mechanical exhaust to maintain a negative pressure in the space shall be provided continuously, unless an alternative design is approved by the authority having jurisdiction. 9.3.7.5.3.2 Mechanical exhaust shall be at a rate of 1 L/sec of airflow for each 300 L (1 cfm per 5 ft3 of fluid) designed to be stored in the space and not less than 24 L/sec (50 cfm) nor more than 235 L/sec (500 cfm). 9.3.7.5.3.3 Mechanical exhaust inlets shall be unobstructed and shall draw air from within 300 mm (1 ft) off the floor and adjacent to the cylinder or containers. The Director of Maintenance acknowledged the ventilation issue during a tour of the facility.
Plan of correction · submitted by the facility
K 923 SS=F Cylinder and Container Storage CFR(s): NFPA 101 Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: The maintenance director/designee installed a mechanical exhaust 1 foot off the floor in the oxygen transfer area to meet the following Life Safety Code guidelines. The exhaust shall maintain a negative pressure in the oxygen transfer area. Identification of Others: All residents could potentially be affected by this alleged deficient practice. Systemic Changes: The Maintenance Director/Designee shall audit the mechanical exhaust to ensure the device is functional per NFPA 99 – Health Care Facilities CodeCompliance alleged as of April 3, 2024
3/7/2024Recertification Survey · ID GO6Q116 deficiencies
0000Initial CommentsSurveyor note2 building records
Findings · record 1 of 2
A recertification survey was conducted from 3/4/24 to 3/7/24. Six deficiencies were cited.
Findings · record 2 of 2
An Emergency Preparedness survey was conducted from 3/4/24 to 3/7/24. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.
0565Resident/Family Group and ResponseS/S E
Findings
Based on record review and interviews, the facility failed to provide a response, action and rationale to residents involved in group grievances. Specifically, the facility failed to follow up with residents' concerns brought up by the resident council during regular meetings. Findings include: I. Facility policy A policy for grievances was requested on 3/7/24 at 8:30 a.m. but was not received. II. Resident group interviewResident #27, Resident #30 and Resident #45 were interviewed on 3/5/24 at 4:13 p.m. Resident #27 said there were not enough sit to stand devices (mechanical lifts) so she had to wait a long time to use the bathroom. She said there were two devices for the facility. One device was too big to use in the bathroom. She told a certified nurse aide (CNA) and it was not resolved. Resident #27 and Resident #30 said they met in the main dining room with the doors opened. They said staff went through the dining room during the meeting. The same residents said they did not have an opportunity to talk without staff present at resident council meetings. III. Frequent visitor interview A frequent visitor, with knowledge of the facility, was interviewed on 3/6/24 at 4:47 p.m. She attended both January and February 2024 resident council meetings. She said the sit to stand lift concern was not resolved. She said the meetings were held in an open space and staff attended resident council meetings. The residents did not have an opportunity to speak without staff present. She said the February 2024 meeting was initially held in an open area but moved to a closed dining room. She said two staff members were present at the meeting. IV. Resident council notesResident council notes from 1/9/24 documented the residents said there was only one sit to stand lift and the residents always had to wait because another resident used the lift. The facility said they had two sit to stand lifts and three hoyer lifts (a different mechanical lift). The devices required two staff members for safety. Resident council notes from 2/14/24 documented no follow up for the sit to stand lift concerns in January 2024 and the residents again expressed concerns over the wait time for the sit to stand lift. -The resident council notes did not document what the facility did to resolve the issue. The old business section of the minutes was left blank. V. Staff interview The nursing home administrator (NHA) was interviewed on 3/6/24 at 3:30 p.m. She said the staff responsible for running the resident council were not available. The staff was the facility driver and was in the community with a resident. She said the January 2024 resident council meeting was managed by the frequent visitor. No staff were allowed to attend. She said the concerns discussed in the resident council were considered grievances. She resolved a grievance by working on solutions in between monthly resident council meetings. The grievance was brought up at the following meeting to confirm the concern was resolved. She said a closed space was challenging because they had outbreaks. She said the February 2024 meeting was initially in an open space area and then moved to a small closed dining room. The NHA was interviewed on 3/7/24 at 8:22 a.m. She reviewed the grievance for sit to stand lifts that were filed after the February 2024 resident council meeting. She said Resident #27 ate her meals in her room because she had Parkinson's disease and she recently had increased shaking. The facility had a psychotropic review on 3/4/24 to change the medications to reduce her shaking so she could eat in the dining room. Since she ate in her room instead of the dining room, she was ready to use the bathroom sooner. -However, the grievance was not resolved (see interview above).
Plan of correction · submitted by the facility
F565 – Resident/Family Groups and Response: Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: Residents at the monthly Resident Council Meetings will be asked if they would like staff to attend or not attend the Resident Council Meetings at the beginning of each meeting. Staff will be educated on or before the date of compliance that residents should be asked at the beginning of each Resident Council Meeting if residents would like staff to participate. Identification of Others: All residents could potentially be affected by this alleged deficient practice. NHA and Van Driver audited the last month of Resident Council minutes. All outstanding group grievances were documented on Grievance forms, delegated to the appropriate department and will be reviewed in the March Resident Council meeting under Old Business. Old Group Grievance, department response and the council's response will be documented in the meeting minutes. Update Addendum:Grievances from the February 14, 2024, Resident Council meeting were addressed with residents and staff. Grievances were as follows:Sit-to-Stand - The resident felt she had to wait a long time when using the sit-to-stand and also preferred a specific model. Resolution - NHA explained that the sit-to-stand requires 2 people for safety and that the model of her preference would be kept on her floor. Resident was satisfied with the explanation of the 2-person assist as long as she could have the preferred model on her floor. Systemic Changes: Staff will be educated on or before the date of compliance that residents should be asked at the beginning of each Resident Council Meeting if residents would like staff to participate. The Councils response/preference will be included in the meeting minutes. NHA, Van Driver, AD or Designee will document group grievances in Resident Council meeting minutes, in addition to group grievance forms within 24 hours of Resident Council taking place. All group grievances will be addressed by the appropriate department head following the meeting and action steps will be taken to address the concern. The group grievances will be addressed the following month at Resident Council meeting for the council to vote on if the grievance is resolved. Group grievance, proposed resolution and the residents’ responses will be included in the Resident Council minutes under “Old Business“. Certified Therapeutic Recreation Specialist/Quality Manager will review March-May meeting minutes until gaining/maintaining compliance. QAPI: Nursing Home Administrator, Activity Director or Designee will review Resident Council meeting minutes and will report on all outstanding and repeating group grievances monthly to the QAPI committee for 3 months or until substantial compliance is determined by the committee. In addition will report on if Residents were asked if staff could attend and ensure this was included in the monthly minutes. Monitoring:Nursing Home Administrator/Designee will audit all group grievances monthly for 3 months or until substantial compliance is reached to ensure they were followed up timely and that the resident(s) were made aware of the resolution. Date of Alleged Compliance: 3/8/24
0574Required Notices and Contact InformationS/S C
Findings
Based on observations and interviews, the facility failed to ensure residents received notices in a written description of their legal rights. Specifically, the facility failed to post a sign with how to file a complaint to the State Survey Agency. Findings include: I. Resident group interviewThe group interview was conducted on 3/5/24 at 4:13 p.m. with three residents (#27, #30 and #45) identified by assessment and the facility as interviewable. All three residents said they did not know they could file a complaint with the State Agency and they did not know where the facility posted information in regard to pertinent State Agencies ' contact information. II. Observation and staff interviewOn 3/5/24 at 11:40 a.m. an observation was conducted throughout the facility. There were no signs in the front lobby of the building and no signs in each of the four units that contained the State Agency contact information. The corporate nurse consultant (CNC) was interviewed on 3/5/24 at 4:40 p.m. She did not know where the sign was located. She said she would find out where the sign was posted in the building. On 3/6/24 at 12:00 p.m. a sign was posted in the entrance of the lobby to the right of the dining room that was next to how to contact the ombudsman. The nursing home administrator (NHA) was interviewed on 3/6/24 at 3:48 p.m. She said there used to be a sign in the lobby but she did not know what happened to the sign.
Plan of correction · submitted by the facility
F574 – Required Notices and Contact Information: Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: The information on how to file a complaint with the Colorado Department of Public Health and Environment has been posted in a public area and at a level where residents in wheelchairs can see it. The posting information was reviewed with the resident during the March Resident Council meeting. Identification of Others: All residents could potentially be affected by this alleged deficient practice. Systemic Changes: NHA/Designee provided education on or before date of compliance to staff on required postings. Monitoring: NHA/Designee will ensure that required postings are posted in a public area and at a level where residents in wheelchairs can see it weekly for four weeks, monthly for three months or until substantial compliance is reached. QAPI: NHA/Designee will report any issues identified through the audits to QAPI monthly until substantial compliance is met. Date of Alleged Compliance: 3/8/24
0689Free of Accident Hazards/Supervision/DevicesS/S G
Findings
This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.
Plan of correction · submitted by the facility
F689 – Free of Accident Hazards/Supervision/Devices: Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: Resident # 46 care plan was reviewed, and appropriate intervention was put into place on 3/7/24 Resident # 43 care plan was reviewed, and appropriate intervention was put into place on 3/7/24 Resident # 25 care plan was reviewed, and appropriate intervention was put into place on 3/8/24 Update Addendum:IDT discussed each incident to determine root cause, intervention was put into place related to the root cause and care plan and tasks are updated with new interventions. Intervention was placed on the care plan and are discussed during shift-to-shift report. Identification of Others: The Interdisciplinary Team completed an audit of all facility falls for the past 30 days to ensure person centered interventions were put into place. 7 residents were identified as needing updated care plans/approaches. Care planned on 3/7/2024. Systemic Changes: DON/Designee provided education to staff on the fall management system, this also includes person centered interventions on or before the date of compliance. IDT discusses all falls and new admissions that are a high fall risk during their morning standup meetings, Monday through Friday to determine that appropriate interventions are in place to prevent falls. Monitoring: Director of Nursing/Designee will audit falls to ensure that the intervention put into place.was related to the root cause of the fall. Director of Nursing/Designee will audit new admissions to ensure that if resident was a high fall risk, that an intervention was put into place to prevent falls. All falls and new admissions will be audited weekly for one month. Then 5 random falls and 5 random new admissions will be audited monthly for three months or until substantial compliance is met. QAPI: DON/Designee will report any issues identified through the audits to QAPI monthly until substantial compliance is met. Date of Alleged Compliance: 3/8/2024
0699Trauma Informed CareS/S D
Findings
Based on interviews and record review, the facility failed to provide trauma informed care in order to eliminate or mitigate triggers for one (#68) of one out four of 33 sample residents. Specifically, the facility failed to identify triggers for Resident #68 ' s trauma, who was a Veteran that served during war time. Findings include: I. Facility policy and procedure The Trauma-Informed and Culturally Competent Care policy, revised 8/22, was provided by the corporate nurse consultant on 3/6/24 at 4:00 p.m. The policy documented in pertinent part:"Perform universal screening of residents, which includes a brief, non-specialized identification of possible exposure to traumatic events. Utilize screening tools and methods that are facility-approved, competently delivered, culturally relevant and sensitive."Assessment involves an in-depth process of evaluating the process of symptoms, their relationship to trauma, as well as the identification of triggers. Utilize licensed and trained clinicians who have been designated by the facility to conduct trauma assessments. Use assessment tools that are facility-approved and specific to the resident population."Develop individualized care plans that address past trauma in collaboration with the resident and family. Identify and decrease exposure to triggers that may re-traumatize the resident. Recognize the relationship between past trauma and current health concerns." II. Resident #68 A. Resident status Resident #68, age 76, was admitted on 8/25/23. According to the March 2024 computerized physician orders (CPO) the diagnoses included Parkinson ' s disease with dyskinesia (involuntary movement of the face, arms, legs or trunk), transient ischemic attack (brief blockage of blood flow to the brain), scoliosis and depression. The 11/27/23 minimum data set (MDS) assessment documented the resident was moderately cognitively impaired with a brief interview for mental status score (BIMS) of 10 out of 15. He required supervision for oral hygiene, substantial assistance with toileting, showering, dressing and personal hygiene. B. Resident interview Resident #68 was interviewed on 3/5/24 at 8:57 a.m. He said he had anxiety which caused him to shake. He said he had nightmares. He served in the army during the Vietnam War. He said after the last spinal surgery, he had a nightmare. His nightmare was a flashback of a friend he served with in Vietnam. His friend had abdominal surgery that left a vertical scar from the top of his chest down to his stomach. The surgical site was infected which caused pus and a smell. The resident said he never forgot the smell. When he woke up, a facility nurse said he had a "trip." She knew he was having a nightmare because he was full of sweat. C. Record review A life events checklist (LEC) was completed on 9/1/23. It revealed the resident had experienced a transportation accident, serious accident at work, home or recreational activity, physical assault, life threatening illness or injury, severe human suffering, sudden violent death, sudden unexpected death of someone close to you. It documented he was interested in being seen by the mental wellness provider and his pastor. The 11/1/23 mental wellness provider progress note revealed he was seen for psychiatric evaluation. He had increased anxiety, depression and grief over his health decline. He had nightmares or vivid dreams at least four or more times per week. He shared that he had suicidal ideation with a plan six weeks ago. He went to the hospital for an evaluation. The treatment plan was situational depression and nightmares. The trauma informed care plan, revised 10/24/23, documented interventions including refer to life events paper, frequent visits from church/family/community, agree to in-house mental wellness provider, discharge and transportation planning to work on car transfers for transportation needs out of town and to local appointments. The care plan said the resident had insomnia. Interventions included monitoring hours of sleep per order and non-pharmacological interventions. -The care plan did not identify triggers. III. Staff interviews Certified nurse assistant (CNA) #1 was interviewed on 3/7/24 at 11:14 a.m. She said she would know a resident was a trauma survivor either when she was told verbally in report or if she looked in the resident ' s electronic medical record. She knew a resident ' s triggers when another staff member shared the triggers with her. She was familiar with Resident #68 and did not know he was a trauma survivor. Registered nurse (RN) #1 was interviewed on 3/7/24 at 11:06 a.m. She said she knew a resident was a trauma survivor based on her gut feeling. She knew the triggers after she cared for the resident. She tried to document triggers in the progress notes and at shift pass. She said the approach she used was to talk to them about their home and family. She was familiar with Resident #68. She knew he was upset about not being able to walk and he had five back surgeries. She said one surgical incision was a problem because it was infected. The social services director (SSD) and corporate social services quality mentor (CSS) were interviewed on 3/6/24 at 12:08 p.m. The SSD said she knew a resident had a history of trauma at time of admission when the resident or family member completed the life event questionnaire. She documented what services the resident wanted on the questionnaire. It included mental wellness provider services, pastoral visits and family support. The questionnaire was scanned in the electronic record. The SSD was aware the resident was anxious about going out in the community, especially transporting in and out of the car. The SSD and CSS were interviewed again on 3/7/24 at 10:23 a.m. The SSD said she updated the resident ' s care plan. The care plan included a specific care plan for trauma informed care. The SSD said she completed a resident trauma interview. The SSD said the initial life event questionnaire did not identify if the resident had triggers or if any trauma caused nightmares, sleep disturbance and anxiety. The CSS said the resident trauma interview form would be used for all new residents and they would complete the interview for any current residents identified with trauma. IV. Facility follow-up The 3/7/24 resident trauma interview was provided on 3/7/24 at 10:23 a.m. It revealed the resident had military related trauma, back surgery trauma that included a fear of falling, transferring and emergency transport. He sometimes had nightmares related to the military, sleep disturbance related to pain and anxiety. He was concerned about his surgical incision bursting open when they moved him to bed and anxiety related to medical transports and transfers. He had triggers that included the thought of going out of the facility caused him increased anxiety. It revealed anxiety centered around wanting to go home and talking about transfers caused him to shake. The care plan was updated on 3/6/24 to include a trauma informed care plan. It revealed the resident had military service, fear of falling and anxiety with transfers and transports. The interventions included family and friends to visit and take him out in the community, involvement with church community, offer resident activities of his choice, medication management for mental health, offer mental health counseling and staff to inform resident of care to be provided like transfer, repositioning and toileting.
Plan of correction · submitted by the facility
F699 – Trauma-Informed Care: Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: A Resident Trauma Interview was completed with resident #68 on 3/6/24. Resident verbalized his history of trauma, and a care plan was implemented to prevent triggering or re-traumatizing resident #68 on 3/6/24. Identification of Others: All residents were reviewed and identified for the need to initiate a trauma informed care evaluation on 3/7/24. An evaluation form from the electronic medical record system was utilize for all interview able residents. Care plans were initiated to address any trauma triggers for those residents identified. Systemic Changes: All residents will have a Resident Trauma Interview completed either with the resident, or the family if the resident is unable to communicate. If a history of trauma is identified, care plans will be developed to prevent triggering and/or re-traumatizing the residents on or before the date of compliance. The Social Services Director/Designee shall educate all staff on Trauma-Informed Care and how to prevent triggering and/or re-traumatizing residents on or before the date of compliance. Monitoring: The Social Services Director will review all new admissions to ensure that the Resident Trauma Interviews are completed within 7 days of admission. Ongoing chart audits shall be conducted weekly for 3 months or until substantial compliance is met. QAPI: The Social Services Director will report the results of the audit to QAPI, monthly for three months or until substantial compliance is determined by the committee. Date of Alleged Compliance: 3/8/24.
0700BedrailsS/S E
Findings
Based on observations, interviews and record review, the facility failed to use a person-centered approach when determining the use of bed rails for ten (#2, #22, #26, #36, #43, #58, #59, #62, #68 and #71) residents with bed rails out of 33 sample residents. Specifically, the facility failed to ensure for Residents #2, #22, #26, #36, #43, #58, #59, #62, #68 and #71:-Assess the resident for risk of entrapment prior to installing bed rails;-Obtain consent from the resident and/or the responsible party prior to bed rail installation; and,-Follow guidelines for maintaining bed rails. Findings include: I. Professional reference The U.S. Food and Drug Administration (FDA) Clinical Guidance for the Assessment and Implementation of Bed Rails In Hospitals, Long Term Care Facilities, updated 2/27/23 and retrieved on 3/5/24 from https://www.fda.gov/medical-devices/adult-portable-bed-rail-safety/recommendations-health-care-providers-using-adult-portable-bed-rails included bed rail safety guidelines, read in pertinent part: "-Any decision regarding bed rail use or removal from use should be made within the framework of an individual patient assessment.-Bed rail use for patient's mobility and/or transferring, for example turning and positioning within the bed and providing a hand-hold for getting into or out of bed, should be accompanied by a care plan.-The equipment (beds/mattresses/bed rails) should be inspected, evaluated, maintained, and upgraded to identify and remove potential fall and entrapment hazards and appropriately match the equipment to patient needs, considering all relevant risk factors.-The patient's needs should be re-assessed and the equipment re-evaluated if an episode of entrapment or near-entrapment occurred, with or without serious injury; this was done immediately because fatal 'repeat' events could occur within minutes of the first episode.-The bed, mattress and any accessories should be monitored and maintained on an ongoing basis." II. Facility policy and procedureThe Bed Safety and Bed Rails policy, revised August 2022, was received by the nursing home administrator (NHA) on 3/7/24 at 10:55 a.m. read in pertinent part:"The use of bed rails or side rails is prohibited unless the criteria for use of bed rails have been met, including attempts to use alternatives, interdisciplinary evaluation (IDT), resident assessment, and informed consent."If attempted alternatives do not adequately meet the resident's needs the resident may be evaluated for the use of bed rails. This IDT evaluation includes:-An evaluation of the alternatives to bed rails that were attempted and how these alternatives failed to meet the resident's needs;-The resident's risk associated with the use of bed rails;-Input from the resident and/or representative; and,-Consultation with the attending physician."The resident assessment to determine the risk of entrapment includes medical diagnoses, conditions, symptoms and/or behavioral symptoms. "The resident assessment determines potential risks to the resident associated with the use of bed rails including the following, accident hazards, restricted mobility and psychosocial outcomes."Before using bed rails the staff shall inform the resident or resident representative regarding the benefits and potential hazards associated with bed rails and obtain informed consent."III. Resident #2 Resident #2, over the age of 65, was admitted on 11/14/22. According to the March 2024 computerized physician orders (CPO), diagnoses included arthritis, fracture and asthma with a history of respiratory failure. The 11/28/23 minimum data set (MDS) assessment revealed the resident was severely cognitively impaired with a brief interview for mental status (BIMS) score of ten of 15. The resident was independent with dressing, bed mobility, personal hygiene, transfers, toileting and required partial assistance from staff for showers. -The assessment revealed the resident did not use bed rail physical restraints. On 3/4/24 at 10:20 a.m. and 3/5/24 at 9:35 a.m., Resident #2's bed was observed to have bed rails.-Review of Resident #2's EMR revealed no evidence that Resident #2 was assessed/evaluated by the IDT for the reason for using bed rails and there was no Bed Rail Risk Assessment in the record. Additionally, the EMR revealed no evidence of a CPO for bed rails, consultation from the physician for the use of bed rails, documentation of tried and failed alternatives or informed consent for the use of the bed rail(s). The care plan for Resident #2, dated 11/14/22, read the resident was independent with bed mobility. -However, the resident had a left side helper rail/bed rail to aid in transfers and bed mobility. The care plan was not updated to include the resident's current need, assessed 11/28/23, for substantial assistance from staff for bed mobility and transfers. IV. Resident # 22 Resident #22, over the age of 65, was admitted on 11/13/2020. According to the March 2024 CPO, diagnoses included Alzheimer's disease and anxiety. The 12/23/23 MDS assessment revealed the resident was severely cognitively impaired with a BIMS score of three out of 15. The resident required substantial assistance for dressing, bed mobility, personal hygiene and was dependent on staff for transfers, toileting and showers. -The assessment revealed the resident did not use bed rail physical restraints. On 3/4/24 at 10:20 a.m. and 3/5/24 at 9:35 a.m., Resident #22's bed was observed to have bed rails. -Review of Resident #22's EMR revealed no evidence that Resident #22 was assessed/evaluated by the IDT for the reason for using bed rails and there was no Bed Rail Risk Assessment in the record.-The EMR revealed a CPO for a bed rail dated 11/18/18, which read the bed rail was ordered to assist the resident in and out of bed. -However, the date of the order was two years prior to the current admission. Resident #22's care plan, dated 3/4/17, read the resident required total assistance from two staff members for bed mobility and transfers. -The EMR did not reveal evidence of consultation/reevaluation from the physician for the use of bed rails, documentation of tried and failed alternatives or informed consent for the use of the bed rail(s).-Resident #22's care plan failed to include a focus of care, goals and interventions for bed rails. V. Resident #26Resident #26, over the age of 65, was admitted on 1/22/21. According to the March 2024 CPO, diagnoses included depression, anxiety and spinal cord cancer. The 1/4/24 MDS assessment revealed the resident was severely cognitively impaired with a BIMS score of six out of 15. The resident required substantial assistance for dressing and personal hygiene and was dependent on staff for bed mobility, transfers, toileting and showers. -The assessment revealed the resident did not use bed rail physical restraints. On 3/4/24 at 10:20 a.m. and 3/5/24 at 9:35 a.m., Resident 26's bed was observed to have bed rails.-Review of Resident #26's EMR revealed no evidence Resident #26 was assessed/evaluated by the IDT for the reason for using bed rails and there was no Bed Rail Risk Assessment in the record. Additionally, the EMR revealed no evidence of a CPO for bed rails, consultation from the physician for the use of bed rails, documentation of tried and failed alternatives or informed consent for the use of the bed rail(s). Resident #26's care plan, revised 11/3/23, read the resident had a helper rail/bed rail to assist the resident with positioning and the resident required total assistance from two staff members for bed mobility. VI. Resident #43 Resident #43, over the age of 65, was admitted on 7/11/22. According to the March 2024 CPO, diagnoses included history of falls, dementia and macular eye degeneration. The 1/19/24 MDS assessment revealed the resident was severely cognitively impaired with a BIMS score of two out of 15. The resident required substantial assistance for dressing, bed mobility, personal hygiene, transfers, toileting, and showers. -The assessment revealed the resident did not use bed rail physical restraints. On 3/4/24 at 10:20 a.m. and 3/5/24 at 9:35 a.m., Resident #22's bed was observed to have bed rails. -Review of Resident #43's EMR revealed no evidence that Resident #43 was assessed/evaluated by the IDT for the reason for using bed rails and there was no Bed Rail Risk Assessment in the record. Additionally, the EMR revealed no evidence of a CPO for bed rails, documentation of tried and failed alternatives or informed consent for the use of the bed rail(s). Resident #43's care plan, revised 3/5/24 (after the start of survey), read the resident had bilateral helper rails to assist the resident with bed mobility and the resident required extensive assistance from two staff members for bed mobility. VII. Resident # 59 Resident #59, age 79, was admitted on 9/8/23. According to the March 2024 CPO, diagnoses included chronic kidney disease and muscle weakness. The 12/18/23 MDS assessment revealed the resident was moderately cognitively impaired with a BIMS score of 12 out of 15. The resident required substantial assistance for dressing, bed mobility, personal hygiene, transfers, toileting, and showers. -The assessment revealed the resident did not use restraints or bed rails. On 3/4/24 at 10:20 a.m. and 3/5/24 at 9:35 a.m., Resident #22's bed was observed to have bed rails. Review of Resident #59's EMR revealed an assistive device evaluation for use of a bed rail handle, dated 2/15/24. -The evaluation failed to document Resident #59's cognitive status, pertinent diagnosis, evaluation of gaps between the mattress and the side rail(s), assessment that the mattress will not slide/that it was securely in place and the bed rail was secured to the bed frame. Additionally, the EMR revealed no evidence of a CPO for bed rails, consultation from the physician, documentation of tried and failed alternatives or informed consent for the use of the bed rail. Resident #59's care plan, revised 3/5/24 (after the start of survey), read the resident had bilateral helper rails to assist the resident with bed mobility and the resident required extensive assistance from two staff members for bed mobility. VIII. Resident # 71 Resident #71, age 85, was admitted on 1/29/24. According to the March 2024 CPO, diagnoses included spine fracture and need for assistance with personal care. The 2/4/24 MDS assessment revealed the resident was not cognitively impaired with a BIMS score of 14 out of 15. The resident required supervision with oral and personal hygiene, partial assistance for transfers and dressing upper body, substantial assistance for toilet hygiene and was dependent on staff for dressing lower body. The resident refused assessment for bed mobility, showers and transfers for showers. -The assessment revealed the resident did not use restraints or bed rails. On 3/4/24 at 10:20 a.m. and 3/5/24 at 9:35 a.m. Resident #22's bed was observed to have bed rails. -Review of Resident #71's EMR revealed no evidence that Resident #71 was assessed/evaluated by the IDT for the reason for using bed rails and there was no Bed Rail Risk Assessment in the record. Additionally, the EMR revealed no evidence of a CPO for bed rails, consultation from the physician for the use of bed rails, documentation of tried and failed alternatives or informed consent for the use of the bed rail(s). Resident #71's care plan, revised 3/5/24 (after the start of survey), read the resident had a right side helper rail to assist with bed mobility and the resident was independent with bed mobility. IX. Resident #36 Resident #36, age 89, was admitted on 4/5/21. According to the March 2024 CPO, diagnoses included heart disease, dementia, behavioral disturbance, psychotic disturbance, mood disturbance, depression, anxiety, osteoporosis (bone disease), pulmonary edema (too much fluid in the lungs), post polio, hypertension (high blood pressure), hyperlipidemia (high cholesterol) and hypokalemia (low potassium). The 1/14/24 MDS assessment documented the resident was severely cognitively impaired with a BIMS of four out of 15. She required substantial assistance with toileting, showering, dressing, personal hygiene and mobility. On 3/4/24 at 10:36 a.m. and on 3/4/24 at 3:02 p.m. a bed rail was on the left side of the resident's bed. The care plan was reviewed. It revealed the resident had an self care performance deficit related to dementia, impaired balance and limited mobility revised on 11/3/23. One intervention initiated on 2/16/21 revealed the resident had a helper rail to assist with bed mobility. -The resident's electronic medical record revealed Resident #36 was not evaluated to use a bed rail, there was not a physician order for bed rails and there was no documentation about the benefits and risks to use a bed rail was explained to the resident or family. X. Resident #58Resident #58, age 82, was admitted on 6/26/23. According to the March 2024 CPO, diagnoses included Alzheimer's disease, insomnia, chronic kidney disease, prediabetes, anxiety and depression. The 1/4/24 minimum data set (MDS) assessment documented the resident was unable to complete the brief interview for mental status score (BIMS). She was dependent on toileting, showering, dressing, personal hygiene and mobility. She required substantial assistance with oral hygiene and she required moderate assistance with eating. On 3/5/24 at 9:14 a.m., rails were on both sides of the resident's bed. The resident's electronic medical record revealed Resident #58 was not evaluated to use a bed rail, there was not a physician order for bed rails and there was no documentation about the benefits and risks to use a bed rail was explained to the resident or family. XI. Resident #62A. Resident status Resident #62, age 90, was admitted on 4/11/23. According to the March 2024 CPO, diagnoses included emphysema (lung disease), history of falling, atrial fibrillation (irregular heart rhythm), macular degeneration (eye disease that effects vision), anemia (low red blood cells) and hyperglycemia (high blood sugar). The 1/17/24 MDS assessment documented the resident was moderately cognitively intact with a BIMS of 11 out of 15. She required partial assistance with showering and mobility. On 3/4/24 at 3:30 p.m. and on 3/5/24 at 8:57 a.m. rails were on both sides of the resident's bed. -The care plan was reviewed on 3/4/24. It revealed bed rails were not identified on how bed rails would help the resident. -The resident's electronic medical record revealed Resident #68 was not evaluated to use a bed rail, there was not a physician order for bed rails and there was no documentation about the benefits and risks to use a bed rail was explained to the resident or family. XII. Resident #68A. Resident status Resident #68, age 76, was admitted on 8/25/23. According to the March 2024 CPO, diagnoses included Parkinson's disease with dyskinesia (involuntary movement of the face, arms, legs or trunk), transient ischemic attack (brief blockage of blood flow to the brain), scoliosis and depression. The 11/27/23 MDS assessment documented the resident was moderately cognitively impaired with a BIMS of ten out of 15. He required supervision for oral hygiene, substantial assistance with toileting, showering, dressing and personal hygiene. On 3/4/24 at 3:30 p.m. and on 3/5/24 at 8:57 a.m. rails were on both sides of the resident's bed. Resident #68 was interviewed on 3/5/24 at 8:57 a.m. He said the rails were used to help him roll to the left side when the staff changed his briefs. He said the right side rail was used to help him get out of bed in the morning. -The care plan was reviewed on 3/4/24. It revealed bed rails were not identified to help the resident in transfers and mobility. -The resident's electronic medical record revealed Resident #68 was not evaluated to use a bed rail, there was not a physician order for bed rails and there was no documentation about the benefits and risks to use a bed rail was explained to the resident or family. XIII. Staff interviewsRegistered nurse (RN) #1 was interviewed on 3/7/24 at 9:52 a.m. She said a helper rail was used when a resident was alert and oriented and could help themselves instead of waiting for a staff member to help them. A resident should be evaluated prior to using a helper rail. The evaluation was based on their level of care based on their everyday needs. She said an example was if they required minimal or extensive assistance. She said consent should be obtained by the resident or family member. The consent went over the risk and benefits of using a rail. It should be reviewed with the doctor and an interdisciplinary team conference should be completed. The director of nursing (DON) was interviewed on 3/7/24 at 10:20 a.m. She said beds were received from the vendor with the side and/or helper rails attached. She said the rails were difficult to remove and were subsequently left attached to the bed frames. The DON said the facility had evaluated all residents for bed rails from bed frames where the rails were not used. The DON said of the remaining residents an audit was completed on 3/4/23 for those residents that needed bed rails. The DON said bed rail evaluations and consents were obtained on 3/5/24 and 3/6/24. Certified nurse aide (CNA) #1 was interviewed on 3/7/24 at 11:14 a.m. She said a helper rail were handles added to the side of the bed. She said rails helped a resident if used appropriately for bed mobility and when the resident went in and out of bed. XIV. Facility follow-upOn 3/5/24 the NHA provided additional documentation completed during the survey:Resident #2 signed an informed consent on 3/6/24 for a helper rail. Nursing completed an assistive device evaluation and Resident #2's care plan was revised on 3/5/23 for a left side helper rail. Resident #26 informed consent was obtained from Resident #26's power of attorney for a helper rail. Nursing completed an assistive device evaluation. Resident #43 signed an informed consent on 3/6/24 for bilateral helper rails. Nursing completed an assistive device evaluation and Resident #26's care plan was revised 3/5/24 for the use of bilateral helper rails. Resident #59 signed an informed consent for the use of bilateral helper rails. Resident # 59's care plan was revised on 3/5/24 for the bilateral helper rails to assist with bed mobility. Documentation failed to include trial and outcome of less restrictive measures. Resident #71 signed an informed consent for a helper rail. Nursing completed an assistive device evaluation and Resident #71's care plan was revised on 3/5/24 for the use of a helper rail. -The documentation provided by the NHA on 3/5/24 did not include physician consultation or IDT review for the residents. The assistive device evaluations failed to include evaluations of gaps between the mattresses and the side rail(s), assessments the mattress would not slide, it was secured and the bed rails were secured to the bed frame. For Resident #36 the care plan was updated on 3/6/24 to remove the helper rail intervention. For Resident #58 the care plan was updated on 3/6/24 to remove the helper rail intervention. For Resident #62 a physician order was obtained on 3/5/24 for the resident to have a helper rail. For Resident #68 the care plan was updated on 3/5/24 care plan revealed the resident used bilateral helper bars to maximize independence with transferring and bed mobility. A physical restraint and assistive device evaluation was completed on 3/5/24. It revealed the rail was an assistive device as a helper rail. A physician order was obtained on 3/5/24 for the resident to have a helper rail.
Plan of correction · submitted by the facility
F700 – Bedrails: Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: Residents #2, #26, #62 and #68 were evaluated for bed rails and benefit from the use of an assistive device, a consent and care plan were initiated. Residents #22, 36, 43, 58, and 71 bed canes were removed. Resident # 59 no longer resides in the community. Identification of Others: An audit was conducted to identify all residents with helper rails on 3/5/2024. IDT reviewed residents with helper rail and if helper rail was found to be inappropriately placed, helper rail as removed. Consents were obtained, assessments were completed, and care plans were updated for residents with helper rails. Systemic Changes: DON/Designee provided education to staff on bedrails on or before the date of compliance. The IDT will discuss during weekly standup meetings, Monday through Friday, when an assisted device is recommended for a resident. An evaluation will be conducted prior to initiation of a device to ensure that the resident is able to benefit and use the device and that they are not at risk for entrapment. Education shall include completing the evaluation, obtaining an order and consent prior to placement of assisted device. All residents with an assistive device will be evaluated on a quarterly basis and with a change in condition. Once the assisted device evaluation is completed in PCC, the evaluation will automatically trigger to be completed quarterly. IDT will review the evaluation to evaluate safety and need for assisted device. Monitoring: Upon initiation of a new assistive device an audit will be conducted to ensure that the resident was evaluated, consented, an order obtained, and a care plan initiated. DON/Designee will audit all new assisted devices Monday through Friday for one month to ensure that an evaluation was completed, an order and consent were obtained prior to installation of the assisted device. DON/Designee will audit 5 random residents with assisted devices monthly to ensure that an order and consent were obtained, and an evaluation was completed prior to installation and quarterly thereafter for 3 months or until substantial compliance is met. QAPI: DON/Designee will report any issues identified through the audits to QAPI monthly until substantial compliance is met. Date of Alleged Compliance: 3/8/2024
0880Infection Prevention & ControlS/S E
Findings
Based on observations, record review and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of diseases and infection on two of three units. Specifically, the facility failed to ensure staff maintained wore PPE correctly while the facility had an outbreak of the respiratory syncytial virus (RSV). Findings include:I. Professional referenceThe Centers for Disease Control (CDC) infection prevention tool kit for viral and respiratory pathogens in nursing homes, reviewed 9/28/23, included:"Preparing for and responding to nursing home residents or healthcare personnel (HCP) who develop signs or symptoms of a respiratory viral infection, retrieved 3/6/24 from https://www.cdc.gov/longtermcare/prevention/viral-respiratory-toolkit.html."Initial attempts to control limited spread included: -Implement universal masking for source control on affected units or facility-wide, including for residents around others (out of their room) and for HCP when in the facility."II. Facility policies and proceduresThe Infection Prevention and Control Program policy, revised October 2018, by the nursing home administrator (NHA) on 3/6/24 at 11:27 a.m. It read in pertinent part,"An infection prevention and control program is established and maintained to provide a safe, sanitary, and comfortable environment and to help prevent the development of transmission of communicable diseases and infections."The program is based on accepted national infection prevention control standards."The program is a facility-wide effort involving all disciplines and individuals."The elements of the infection prevention program includes: coordination/oversight of prevention of infection, outbreak management, prevention of infection and employee health and safety."Important facets of infection prevention include:-Educate staff to ensure they adhere to proper techniques and procedures; and.-Following established general disease-specific guidelines such as those of the Centers for Disease Control (CDC). "Outbreak management is a process that consists of:-Determining the presence of an outbreak;-Preventing the spread to other residents;-Reporting the information to appropriate public health authorities;-Educating the staff and the public; and,-Recommending new or revised policies to handle similar events in the future."Prevention of infection:-Instituting measures to avoid complications or disseminations;-Educating staff and ensuring that they adhere to proper techniques and procedures;-Following established general and disease-specific guidelines such as those of the Centers for Disease Control." III. Failures with staff wearing PPE On 3/4/24 at 9:38 a.m. licensed practical nurse (LPN) #1 was wearing her facemask with her nose uncovered. At 11:55 a.m., LPN #1 was in the hallway, at the doorway of a resident with her nose uncovered. She prepared the resident medications and entered the room with her facemask below her nose. At 12:20 p.m. LPN #1 was walking in the hallway with her nose uncovered. While in the hallway and common area seating area, she greeted residents without positioning her mask properly. On 3/5/24 at 9:15 a.m., LPN #2 was in the hallway, working at the medication cart and preparing to administer medications. LPN #2 wore her facemask with her nose uncovered. At 12:03 p.m. office employee (OE) #1 was walking and entered a resident's room in the 200 hallway with her nose uncovered. The assistant director of nursing (ADON) was interviewed on 3/5/24 at 1:45 p.m. She said that staff should wear their facemask properly and cover their nose while the facility was in outbreak status for RSV. She said the facility would educate staff to wear their facemask properly. The ADON was interviewed again on 3/6/24 at 10:35 a.m. She said on 3/6/24 the facility completed facility-wide education for staff to properly wear their facemask. The ADON provided an education sign off record with the signatures of the employees educated on 3/6/24. On 3/6/24 at 9:15 a.m. and at 12:08 p.m. (after the education on wearing the mask properly), LPN #2 was in the hallway and she worked from the medication cart with her facemask on but her nose was uncovered. -LPN #2 was not included on the facility-wide education sign in log from education completed 3/6/24 at 9:15 a.m. At 2:11 p.m. (after the education on wearing the mask properly) OE #1 was walking in the 200 hallway and entered a resident's room with her facemask below her nose and not fitted around her mouth. -OE #1 was not included on the education sign-in log from education completed 3/6/24 at 9:15 a.m. On 3/7/24 at 7:15 a.m. (after the education on wearing the mask properly) LPN #3 was outside a resident room next to the medication cart with her facemask worn improperly since it did not cover her nose. At 9:24 a.m. (after the education on wearing the mask properly) LPN #3 was in the lobby, speaking with residents sitting in the common area and her facemask covered her chin and mouth. -LPN #3 name and signature were not present on the staff-wide education sign in log from education completed 3/6/24 at 9:15 a.m. IV. Staff interviewsThe nursing home administrator was interviewed on 3/5/24 at 1:45 p.m. She said the facility was in outbreak status and staff should be wearing PPE properly. She said proper use of PPE was important to protect those currently ill, prevent further spread of infection and protect staff and visitors from exposure to infectious agents. LPN #3 was interviewed on 3/6/24 at 1:48 p.m. She said the facility was in outbreak due to RSV. She said residents who required isolation precautions had PPE available outside their room for staff. She said because of the outbreak status, staff were to wear a surgical-style facemask when in resident care areas. LPN #3 said the facility provided education on PPE use in staff meetings, during shift reports and signs were posted on the care units to wear a facemask. LPN #3 said the facemask should be worn and cover the nose and mouth and fit around the sides. The infection preventionist (IP) was interviewed on 3/7/24 at 9:30 a.m. She said the facility had three residents who tested positive for RSV. She said she tracked each infection and reported the positive results to the state health department. The IP said during an outbreak, staff should follow PPE guidelines and wear the PPE as designed. The IP said when staff were in common care areas, hallways and resident rooms staff were to properly wear a facemask in the facility during the outbreak. She said proper wearing of the facemask was when the mouth, nose and chin was covered. The director of nursing (DON) was interviewed on 3/7/24 at 10:15 a.m. The DON said all facility employees should follow PPE recommendations. She said the recommendations change to reflect the level of protection needed. She said when the facility has an outbreak staff and visitors are notified by signs and PPE stations inside entrance doorways. She said staff were aware of requirements from staff meetings, workplace huddles and supervisor rounding.
Plan of correction · submitted by the facility
F880 – Infection Prevention and Control: Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: No residents were named in the alleged deficient practice. Identification of Others: All other residents could potentially be affected by this alleged deficient practice. Systemic Changes: DON/Designee provided staff with education on hand hygiene and wearing surgical masks appropriately on or before date of compliance. Monitoring: The DON/Designee shall observe and document the appropriate method for washing hands and applying a mask with 5 random staff members. Audits shall be done weekly for one month, and monthly for three months or until substantial compliance is met. QAPI: DON/Designee will report any issues identified through the audits to QAPI monthly until substantial compliance is met. Date of Alleged Compliance: 3/8/2024
3/7/2024State Licensure Survey · ID KC1M111 deficiency
0000Initial CommentsSurveyor note
Findings
A licensure survey was completed on 3/4/24 to 3/7/24. One deficiency was cited.
Plan of correction
The state did not require a plan of correction for this citation.
0704Res Care - Accident Prevention and Attention
Findings
This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.
Plan of correction · submitted by the facility
0704 - F689 – Free of Accident Hazards/Supervision/Devices: Preparation and execution of this response and plan of correction does not constitute an admission or agreement by the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. For the purposes of any allegation that the facility is not in substantial compliance with federal requirements of participation, this response and plan of correction constitutes the facility's allegation of compliance in accordance with section 42 C.F.R. §488.18 and section 7317a of the state operations manual. Corrective Action: Resident # 46 care plan was reviewed, and appropriate intervention was put into place on 3/7/24 Resident # 43 care plan was reviewed, and appropriate intervention was put into place on 3/7/24 Resident # 25 care plan was reviewed, and appropriate intervention was put into place on 3/8/24 Update Addendum:IDT discussed each incident to determine root cause, intervention was put into place related to the root cause and care plan and tasks are updated with new interventions. Intervention was placed on the care plan and are discussed during shift-to-shift report. Identification of Others: The Interdisciplinary Team completed an audit of all facility falls for the past 30 days to ensure person centered interventions were put into place. 7 residents were identified as needing updated care plans/approaches. Care planned on 3/7/2024. Systemic Changes: DON/Designee provided education to staff on the fall management system, this also includes person centered interventions on or before the date of compliance. IDT discusses all falls and new admissions that are a high fall risk during their morning standup meetings, Monday through Friday to determine that appropriate interventions are in place to prevent falls. Monitoring: Director of Nursing/Designee will audit falls to ensure that the intervention put into place.was related to the root cause of the fall. Director of Nursing/Designee will audit new admissions to ensure that if resident was a high fall risk, that an intervention was put into place to prevent falls. All falls and new admissions will be audited weekly for one month. Then 5 random falls and 5 random new admissions will be audited monthly for three months or until substantial compliance is met. QAPI: DON/Designee will report any issues identified through the audits to QAPI monthly until substantial compliance is met. Date of Alleged Compliance: 3/8/2024
8/3/2023Complaint Survey · ID 9XQP11No deficiencies
0000INITIAL COMMENTSSurveyor note
Findings
A survey for Incident #32762 was conducted 8/3/23. No deficiencies were cited.
Plan of correction
The state did not require a plan of correction for this citation.

Reportable Occurrences

30 records
4/8/2026Misappropriation of Property · ID 26020193006Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 5/15/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a misappropriation of property event. Client (A) reported his wallet missing and claimed money had been withdrawn from their bank account without authorization. During the course of the investigation, the healthcare entity reviewed bank statements, conducted interviews and notified the police and Adult Protective Services. Client (A)'s financial representative froze the bank account. Management provided a lock box for client (A) and encouraged them to secure any additional valuables. After conducting interviews, the facility concluded client (A)'s family members took the wallet and withdrew money from client (A)'s account without authorization. A police investigation was ongoing. Client (A) and their financial representative were attempting to recover the money. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 7/7/2026 · released to the public 7/14/2026.
2/14/2026Brain Injury · ID 26020193004Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 2/14/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a brain injury event. Staff observed client (A) on the floor with a head injury. Client (A) was transported to the hospital for further evaluation. Diagnostic test results showed an acute on chronic brain bleed. No functional changes were identified. During the course of the investigation, the healthcare entity conducted a post fall review, record review and interviews. The facility concluded the client inadvertently pushed the electric recliner button, which raised her up causing a fall out of the chair. Once she was medically stable, client (A) returned. The recliner was removed from the room. In addition, staff reassessed her safety needs. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 4/27/2026 · released to the public 5/4/2026.
2/13/2026Neglect · ID 26020193003Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 2/14/26, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a neglect event. Client (A) alleged they did not receive their medications yesterday. During the course of the investigation, the healthcare entity assessed client (A), suspended staff (1) and conducted interviews and record reviews. Two staff (including staff 1) reported they attempted to administer client (A)'s medications several times, but client (A) declined. There was no reported adverse outcome. Staff (4) reported they administered client (A)'s medications after hearing about the initial refusals from staff ( 1 and 2). The facility recognized client (A) got upset with the interaction involving staff (1), but medications were administered. Staff (1) returned to work and was reassigned. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 5/15/2026 · released to the public 5/22/2026.
11/15/2025Physical Abuse · ID 25020193025Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 11/15/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a physical abuse event. Staff witnessed client (B) holding and pulling on client (A)’s ear causing a small skin tear. During the course of the investigation, the healthcare entity separated the clients, conducted assessments and interviews, notified the police and implemented a monitoring plan for peer safety. Nursing observed an additional scratch on client (A)’s neck and provided first aid treatment. Both clients had a cognitive impairment and could not provide insight into the incident. The facility was unsure of what prompted client (B)’s aggression. Staff requested a medical review to help determine if there was an underlying medical cause for client (B)’s aggression. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 1/22/2026 · released to the public 1/29/2026.
9/26/2025Physical Abuse · ID 25020193022Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 9/26/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a physical abuse event. Client (A) alleged client (B) got up out of bed, walked over to her bed and squeezed her leg. Client (A) suffered a skin tear and pain to the area. During the course of the investigation, the healthcare entity separated the clients, conducted assessments and interviews, notified the police and implemented a monitoring plan for peer safety. Nurse provided first aid treatment to the area. During a follow up interview, client (A) now reported she was not sure client (B) caused this injury and client (B) denied the allegation. Nurse reported the skin tear did not appear to be related to a grabbing motion and there was no blood underneath client (B)’s fingernails. The facility concluded that the skin tear was most likely self-inflicted. Padding was added near and around client (A)’s bed for skin protection. Client (B) was moved to a new room. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 1/8/2026 · released to the public 1/15/2026.
9/1/2025Physical Abuse · ID 25020193020Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 9/1/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a physical abuse event. While staff attempted to obtain a urine sample from client (B), she became verbally aggressive towards staff. Reportedly, client (A) intervened by putting their hand on client (B)’s face and shoving a tissue into her mouth. During the course of the investigation, the healthcare entity separated the clients, conducted assessments and interviews, notified the police and implemented a monitoring plan for peer safety. No visible injury was observed with client (B). Client (B) had a severe cognitive impairment and initially indicated she was not fearful of client (A). However, client (B) stopped talking to the interviewer and ended this conversation. Client (B) later indicated she was grateful for staff’s intervention. Despite staff observations, client (A) denied being physically aggressive towards client (B). A room move occurred to keep some separation between the two clients. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 12/18/2025 · released to the public 12/25/2025.
8/13/2025Physical Abuse · ID 25020193019Reported on time: No
Occurrence summary
SUMMARY OF FINDINGS:On 8/15/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a physical abuse event. Reportedly, client (A) entered client (B)’s room and started exhibiting signs of physical aggression. Client (B) started defending herself and reported being fearful of client (A). Staff observed a small bruise on client (B)’s arm. During the course of the investigation, the healthcare entity separated the clients, conducted assessments and interviews, notified the police and implemented a monitoring plan for peer safety. Environmental changes were made to client (B)’s door to deter others from wandering inside without permission. With the findings of a new bruise, the nurse and client (B) were unsure if it happened during the interaction with client (A) versus accidentally bumping her arm on the wheelchair. The event was substantiated. Management initiated a review of client (A)’s needs to determine if a memory care unit might be needed due to her wandering habits. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was not submitted within the required timeframe.
Publication
Sent to facility 10/9/2025 · released to the public 10/16/2025.
6/22/2025Neglect · ID 25020193018Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 6/22/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a neglect event. Reportedly, staff (2) discovered client (B) heavily soiled in urine and feces along with her lying in soiled clothes and bedding. Allegedly, staff (1) did not provide timely care. During the course of the investigation, the healthcare entity staff assisted the client with care, suspended staff (1) and conducted an assessment and interviews. No skin integrity issues were identified. Staff (1) reported there was a morning plan for client (B) and quick checks were done. The facility identified no actual care had occurred since night shift, but staff checks did not find any incontinence issues until lunchtime. Additional education was provided to staff (1) to ensure they complete full care checks and staff assignment changes were made. Despite the incontinence findings with client (B), the facility did not substantiate an allegation of staff neglect. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 9/23/2025 · released to the public 10/1/2025.
5/31/2025Verbal Abuse · ID 25020193016Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 6/1/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a verbal abuse event. Client (B) reported feeling bullied by staff (1) and was afraid of the staff member. Allegedly, staff (1) entered the room, kicked client (B)’s bed to wake her up and introduced themselves as the “boss.” During the course of the investigation, the healthcare entity suspended staff (1), conducted assessments, notified the police and provided emotional support. Management implemented care in pairs with client (B). Staff (1) had a different version of the interaction. No other clients or staff reported concerns about staff (1). Through the findings, client (B)’s allegation could not be corroborated and there was no verbal threat of harm from staff (1) towards client (B). A verbal abuse event was not substantiated. The facility took the opportunity to provide additional education to staff (1) on customer service and approach to client care. Staff (1) was removed from providing care to client (B) and returned to work. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 9/11/2025 · released to the public 9/18/2025.
4/29/2025Physical Abuse · ID 25020193013Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 5/6/25, the healthcare entity investigated a reportable event that happened on 4/30/25. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a physical abuse event. Client (B) reported concerns about nurse (1) and alleged nurse (1) administered an insulin injection in a retaliatory, forceful and rough manner causing pain. Client (B) indicated she asked questions about her medication, which appeared to upset nurse (1). During the course of the investigation, the healthcare entity suspended nurse (1), conducted an assessment and interviews and notified the police. No other clients or staff reported concerns about nurse (1)’s delivery of care. The facility recognized the injections could be painful but could not corroborate client (B)’s allegations, so an abuse event was not substantiated. Education was provided to nurse (1) prior to returning to work. In addition, nurse (1) was reassigned not to work with client (B). This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 8/11/2025 · released to the public 8/18/2025.
4/27/2025Missing Person · ID 25020193010Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 4/27/25, the healthcare entity investigated a reportable event of a missing person. Staff discovered at-risk client (B) missing and reportedly, staff left him unsupervised when he eloped. He was located approximately 1.5 hours later and returned without incident. A safety plan was initiated until he could be transferred to a secured unit. This occurrence has been identified for further investigation by the Department. An onsite investigation was conducted by a representative from the State agency. For results of that on-site investigation, please reference https://cdphe.colorado.gov/find-and-compare-facilities, specifically the inspection dated 5/20/25, Event ID B5BH11. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. The department investigation of this occurrence was also conducted offsite. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 7/17/2025 · released to the public 7/24/2025.
2/6/2025Neglect · ID 25020193004Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 2/6/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a neglect event. Reportedly, post a dental visit for client (B), the dentist expressed concerns regarding lack of oral care provided at the facility. During the course of the investigation, the healthcare entity conducted interviews and provided immediate education to staff regarding oral care needs for clients. A monitoring plan was put in place for staff compliance. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 5/28/2025 · released to the public 6/4/2025.
1/1/2025Verbal Abuse · ID 25020193002Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 1/2/25, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported an alleged physical abuse event involving client (A). During the course of the investigation, the healthcare entity reported client (A) alleged staff had been rough and she felt threatened by how they approached her with ADL care. No other clients reported having any issues with the alleged staff. There were no visible injuries. Management requested care in pairs. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 2/13/2025 · released to the public 2/20/2025.
12/18/2024Physical Abuse · ID 24020193025Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 12/18/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a physical abuse event. Reportedly, two clients hit one another that resulted in an abrasion on client (B)’s hand. During the course of the investigation, the healthcare entity separated the clients, conducted an assessment and provided first aid treatment. A new safety plan was put in place for supervised visits in common area. The facility concluded client (A) got triggered when client (B) physically touched him first. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 5/28/2025 · released to the public 6/4/2025.
10/11/2024Neglect · ID 24020193023Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 10/11/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a neglect event. During the course of the investigation, the healthcare entity reported there was an allegation that nursing staff did not provide a timely assessment of client (B)’s change of condition, which delayed seeking a higher-level medical evaluation. Staff reported the client was exhibiting stroke-like symptoms prior to shift change that morning of 10/11/24. When nursing staff conducted an assessment later that morning, they noted a change of condition. Client (B) was sent to the hospital for further evaluation and admitted. Management ensured all other client needs were met. The facility concluded staff did not identify a significant change in the client’s physical status. Education occurred with nursing staff regarding recognizing emergency conditions, physician notification, and client changes of condition. Based on the interviews, the event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 3/19/2025 · released to the public 3/26/2025.
8/25/2024Sexual Abuse · ID 24020193019Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 8/25/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a sexual abuse event involving client (A). During the course of the investigation, the facility reported female client (A) alleged she had been sexually assaulted at night. She was unable to provide additional details regarding an alleged perpetrator. Safety checks were started. A nurse conducted an assessment and reported there were no external signs of sexual trauma. Later, the facility indicated client (A) denied a claim of sexual assault and that people misunderstood what she said. She reported only posing a question about what if someone came into her room. No other clients reported having any concerns regarding their safety or sexual assault. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 3/19/2025 · released to the public 3/26/2025.
8/8/2024Physical Abuse · ID 24020193018Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 8/8/24, the healthcare entity investigated a reportable event of physical abuse. Client (B) wandered into client (A)’s room and client (A) struck client (B)’s arm. Client (A) was upset someone entered her room. Staff monitoring continued to redirect client (B)’s wandering. The event was substantiated. This occurrence has been identified for further investigation by the Department. An onsite investigation was conducted by a representative from the State agency. For results of that on-site investigation, please reference https://cdphe.colorado.gov/find-and-compare-facilities, specifically the inspection dated 9/17/24, event ID# OO6F11. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. The department investigation of this occurrence was also conducted offsite. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 3/19/2025 · released to the public 3/26/2025.
7/15/2024Physical Abuse · ID 24020193016Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 7/16/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a physical abuse event. During the course of the investigation, the healthcare entity reported client (B) alleged staff had been rough with her when providing a bath. A new bruise was observed on her arm. Client (B) said the staff member was rushing and hurt her. Management suspended staff, conducted an assessment, and started 15-minute safety checks. No other clients reported having any concerns with staff mistreatment. Through staff interviews, the facility identified the bruise was present prior to the shower but not reported, as it should have been. There were no findings to support the bruise occurred with the shower or that it occurred from staff mishandling. Education was provided to staff on the expectations to timely report any client changes, and to not rush care. With the findings, the facility concluded an allegation of physical abuse was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 3/3/2025 · released to the public 3/10/2025.
7/4/2024Sexual Abuse · ID 24020193015Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 7/4/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a sexual abuse event involving client (A). During the course of the investigation, the healthcare entity reported staff heard client (A) yelling for help repeatedly. Staff entered the room to find client (A) crying and she alleged a guy came into her room and raped her. Later, she reported fighting the person off and was not raped. Staff reported she was fully clothed. Nursing assessed the client and found no signs of trauma. The family reported the client experienced delusional ideations. Care in pairs was started with female caregivers. No other clients reported having any concerns of someone violating their personal boundaries. No assailant could be identified. The facility concluded there were no findings to support the client’s allegation. Social services created a new trauma informed care plan for staff. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 3/3/2025 · released to the public 3/10/2025.
6/6/2024Misappropriation of Property · ID 24020193013Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 6/6/24, the healthcare entity investigated a reportable event. The entity acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity reported a misappropriation of property event involving client (A). During the course of the investigation, the healthcare entity identified client (A) could be a victim of a potential scam event from an unknown party. Staff alerted the police and client (A)’s legal representative. Education was provided to the client regarding scams and sending money to unknown parties. The event was substantiated. The legal representative planned to assist the client with her financial matters. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 2/25/2025 · released to the public 3/4/2025.
5/14/2024Misappropriation of Property · ID 24020193008Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 5/14/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a misappropriation of property event. During the course of the investigation, the healthcare entity reported client (A) and her family reported a crucifix was missing and felt it had been stolen. A search was conducted and the item was not found. Management offered to replace the item. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 2/25/2025 · released to the public 3/4/2025.
5/13/2024Physical Abuse · ID 24020193006Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS: On 5/13/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a physical abuse event. During the course of the investigation, the healthcare entity reported the clients were holding hands when client (A) started squeezing client (B)’s hand tightly causing her to yell out in pain. Staff separated the clients, conducted an assessment, and started 15-minute safety checks. No visible injury was observed. Due to both clients having a cognitive impairment, they could not provide insight into what triggered client (A)’s aggression. The event was substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 3/2/2025 · released to the public 3/9/2025.
3/28/2024Physical Abuse · ID 24020193007Reported on time: No
Occurrence summary
SUMMARY OF FINDINGS: On 5/14/24, the healthcare entity investigated a reportable event. The facility acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to prevent a future recurrence. The healthcare entity reported a physical abuse event involving a client. During the course of the investigation, the healthcare entity reported client (A) was exhibiting signs of agitation that could not be redirected. The alleged event occurred on 3/28/24. A physician’s order was received to administer a sedative medication. Nurse #2 allegedly restrained client (A)’s hands while nurse #1 administered the medication that the client did not want. Nursing staff reported a different version of the event and indicated nurse #2 was holding the client’s hand providing comfort and reassurance. The medication was deemed necessary to help calm her down. Education was provided to staff regarding client’s right to refuse medications and dementia care. The facility concluded the nurses’ approach was not abusive but in an attempt to calm the client. The event was not substantiated. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was not submitted within the required timeframe.
Publication
Sent to facility 2/16/2025 · released to the public 2/23/2025.
3/12/2024Missing Person · ID 24020193003Reported on time: Yes
Occurrence summary
SUMMARY OF FINDINGS:On 3/11/24, the healthcare entity investigated a reportable event. The entity acted appropriately to protect their clients by taking immediate protective actions, investigating the event, and implementing a plan to help prevent a future recurrence. The healthcare entity submitted a missing person event involving an at-risk client. During the course of the investigation, the healthcare entity discovered a client left the facility without staff awareness. A staff member observed the client walking in the community and notified the facility. As staff searched, a community member found the client in the neighborhood, and assisted the client to return. Nursing staff conducted an assessment, provided pain medication and support. Staff started 15-minute safety checks and revised the client's activity plan. The wanderguard system was checked to ensure it was functioning properly. The event was substantiated that she left the facility through an alarmed exit door without staff awareness. Staff deviated from the elopement protocol. Education was provided to staff on the importance of verifying the location of all residents when an alarm is triggered. This public occurrence summary was provided in accordance with 25-1-124, C.R.S., and was based on the report and investigation provided by the licensed healthcare entity. Department investigation of this occurrence was conducted off-site. The healthcare entity occurrence report was submitted within the required timeframe.
Publication
Sent to facility 2/5/2025 · released to the public 2/12/2025.
1/3/2024Physical Abuse · ID 24020193001Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE:On 1/3/24 resident (A) with moderate cognitive impairment, reported staff #1 hurt their arm while being helped. Resident (A) became very weepy and started to cry and was observed rubbing their right arm. S/he said they cried all night because it hurt so badly, as it had been broken before. FACILITY / AGENCY ACTION:The facility conducted an internal investigation and notified the police, physician and family. Staff #1 was not allowed to work until the investigation was complete. Resident (A)'s upper arm was assessed and found to have some soft tissue swelling in comparison to the left. Pain was noted with movement and active range of motion. Resident (A) was administered a pain reliever and continued with their daily routine. An x-ray was taken to ensure there was no trauma to the right arm. Resident (A) said staff #1 was getting them out of the recliner when their arm was hurt. S/he confirmed s/he told staff #1 their arm hurt and staff #1 responded s/he could not have hurt them as s/he barely touched them. The resident felt staff #1 hurt her intentionally because they know not to use that arm. Staff #1 stated s/he was answering the resident’s call light to assist them to the bathroom. S/he said they gently lifted resident (A) up, mostly using the right side as directed by the resident's plan of care. When balancing with the left side, the resident yelled out in pain telling them not to touch their arm. Other residents and staff were interviewed with no noted concerns. Staff #2, working on the hall, stated s/he had assisted the resident with toileting and recalled slightly touching their arm and it being very painful. The x-ray showed a healed fracture deformity of the upper arm with severe osteoarthritis with bone-on-bone at the glenohumeral joint. There was no evidence of humerus injury or dislocation. Resident (A)'s care plan was updated to reflect the use of a gait belt with all transfers and two staff are to assist the resident at all times. Staff #1 returned to work and was reassigned to another hallway per resident preference. All staff were also re-educated on the techniques for “Safe Lifting and Moving of Residents.” DEPARTMENT FINDINGS:In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the facility. This public summary is based on information provided by the facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the facility, this occurrence will be reviewed. The occurrence report indicated the facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 11/20/2024 · released to the public 11/27/2024.
9/28/2023Physical Abuse · ID 23020193007Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 9/28/23, a family member observed new bruises of unknown origin on a resident’s arm. The family expressed a concern of alleged abuse. The resident was in her 90s and had a severe cognitive impairment. She reported someone twisted her arm and then reported staff were not nice to her. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, family/guardian, and physician. A nurse assessed the resident and observed bruises on her upper arm and one on the forearm and hand. Staff said the resident was not exhibiting signs of distress or fear. Staff reported the resident has a history of being combative with them when providing care and strikes out. When using the Hoyer lift, staff said she sometimes strikes out and hits the lift bar. There were reports of the resident wanting to perform her own care without staff assistance, which prompted her actions of striking out. All other residents interviewed said they felt safe and were satisfied with their care. Per the facility, after family learned which staff members had worked with the resident recently, they had no concerns of rough handling. Management concluded the bruising most likely occurred from the resident’s actions of striking out. The bruising pattern did not appear consistent with someone twisting her arm or handling her in a rough manner. Staff received re-training on resident preferences and how best to work with her if she started striking out. Management recommended staff continue to provide care in pairs. Nursing staff started conducting daily skin audits along with monitoring her for behavioral changes. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the facility/agency acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 11/15/2023 · released to the public 11/22/2023.
6/4/2023Sexual Abuse · ID 23020193004Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 6/4/23, the facility reported an allegation of sexual abuse involving a male family member and their loved one, a resident in her 80s. Two staff members observed a family member kissing the resident in a sensual manner while lying in bed together. The resident had a severe cognitive impairment, and she was identified as an at-risk adult. Staff was unsure if the resident had the ability to consent to the actions of the family member. The resident was unable to participate in a follow up interview. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, physician, family/guardian and ombudsman. The family member was asked to leave the facility pending an investigation. Staff initiated 15-minute checks and notified the police for further instruction. Other staff reported they have witnessed the family member kiss the resident prior to the report of this incident; however, staff did not pass on the information to management. Staff reported the resident did not appear to exhibit signs of distress during their observations. Review of staff notes showed no recent behavior changes with the resident. A conference occurred with several family members to discuss the observations. The facility learned there was a long-history of this nature between the family member and resident in their home environment prior to her admission. All family present said this was normal action to kiss one another in this manner. Following the facility’s internal investigation of this occurrence and ongoing discussions with family members, management concluded the situation was customary based on family history and past interactions. The facility also reported the police investigator determined no misconduct was found. Moving forward, the family did agree to leave the door open during their visits for ongoing staff observation to ensure the resident’s safety and wellbeing. In addition, staff received re-training on reporting expectations. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 11/19/2023 · released to the public 11/26/2023.
3/11/2023Verbal Abuse · ID 23020193003Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 3/11/23, staff member (1) reported observing staff member (2) yelling at a resident in the room. The resident, in her 80s, was lying in bed. The resident put her hands up towards staff member (2), and in response, staff member (2) allegedly raised their hand up towards the resident. However, no physical contact occurred. The resident had a severe cognitive impairment with a history of being combative during care. She was unable to participate in a follow up interview. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police. Management suspended staff member (2) pending the investigation. A nurse assessed the resident and reported no adverse findings. The staff member (2) recalled reacting to being pinched, grabbed and scratched as s/he provided care to the resident. The staff member (2) acknowledged yelling out during the task but denied yelling at the resident in a threatening manner. The staff member apologized and thought her reaction was taken out of context. Review of documentation showed staff were not consistently documenting the resident’s aggressive behaviors towards them. Management implemented two-person care. Education was provided to staff on the importance of documenting resident behaviors. Staff received additional training on working with residents experiencing dementia, and staff member (2) returned to work without restrictions. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 7/28/2023 · released to the public 8/4/2023.
2/25/2023Verbal Abuse · ID 23020193002Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 2/25/23, there was a report of resident (A), in her 80s, being within inches of resident (B)’s face, verbally assaulting her by cursing, calling her names and physically threatening her in the front lobby. The act was unprovoked. Staff observed resident (B), in her 80s, confused and upset. No physical contact occurred. A nurse attempted to redirect resident (A), but staff reported resident (A) became angry and hostile towards the nurse. Staff successfully separated resident (A) from the area and provided increased monitoring. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the police, families/guardians, and physician. A safety plan was implemented for staff to escort resident (A) to and from meals. She ate in a separate dining than resident (B), and they resided in separated units. Staff provided emotional support to resident (B). There were no reported injuries. Later, she did not recall the interaction. Resident (A) unapologetic told staff she could say anything she wanted to resident (B). The facility substantiated the allegation of resident (A) verbally threatening resident (B). Staff requested counseling services for resident (A). The safety monitoring plan remained in place. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the agency/facility acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 7/28/2023 · released to the public 8/4/2023.
1/17/2023Misappropriation of Property · ID 23020193001Reported on time: Yes
Occurrence summary
DESCRIPTION OF OCCURRENCE: On 1/17/23, a resident, in his 80s, reported cash was missing from his room. He reported taking a bath, and upon returning to the room, the money was missing. He was unable to state how much was missing. He had a severe cognitive impairment. However, nursing staff have documented he carries anywhere from $81.00 to $125.00. The money had not been secured in his room. FACILITY / AGENCY ACTION: The facility conducted an internal investigation and notified the family/guardian. Typically, staff said he placed the money in his pants pocket. Management notified laundry and staff to be on the lookout for any unclaimed cash. Through interviews, the facility determined he most likely had $81 in his possession. No money was located after staff searched his room, laundry and common areas. From the findings, the facility was unsure of what happened to the money as it could have been lost or taken. The facility offered to replace the $81, which the family accepted. The money was placed in the bank. Staff recommended to family that if they bring in money to the resident to please alert a manager so it could be tracked. The family replied they would be assisting him with his money management moving forward. DEPARTMENT FINDINGS: In accordance with Colorado Revised Statute 25-1-124, the Department conducted an off-site investigation of this reportable event and investigative findings submitted by the agency/facility. This public summary is based on information provided by the agency/facility to the Occurrence Section of the Department and is accurate and complete at this time. Prior to the next onsite investigation of the agency/facility, this occurrence will be reviewed. The occurrence report indicated the facility/agency acted appropriately in response to this occurrence by complying with licensing standards of reporting and investigating this occurrence.
Publication
Sent to facility 6/12/2023 · released to the public 6/19/2023.