Rule/Regulation Violated:
A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that:
3. Includes the following:
b. The level of service the resident is expected to receive;
Evidence/Findings:
Based on observation, record review, and interview, the manager failed to ensure a resident had a written service plan to include the level of service the resident was expected to receive, for four of eight residents sampled.
Findings include:
A.R.S. \'a7 36-401.48 "Supervisory care services" means general supervision, including daily awareness of resident functioning and continuing needs, the ability to intervene in a crisis and assistance in the self-administration of prescribed medications.
A.R.S. \'a7 36-401.39 "Personal care services" means assistance with activities of daily living that can be performed by persons without professional skills or professional training and includes the coordination or provision of intermittent nursing services and the administration of medications and treatments by a nurse who is licensed pursuant to title 32, chapter 15 or as otherwise provided by law.
A.R.S. \'a7 36-401.16 "Directed care services" means programs and services, including supervisory and personal care services, that are provided to persons who are incapable of recognizing danger, summoning assistance, expressing need or making basic care decisions.
1. A review of R1's medical record revealed a service plan, dated June 7, 2023, for personal care services. However, the service plan included only general supervision and did not include assistance with activities of daily living or medication administration.
2. A review of R2's medical record revealed a service plan, dated July 12, 2023, for personal care services. However, the service plan included only general supervision and did not include assistance with activities of daily living or medication administration.
3. A review of R3's medical record revealed a service plan, dated May 22, 2023, 2023, for personal care services. However, the service plan included only general supervision and did not include assistance with activities of daily living or medication administration.
4. A review of R5's medical record revealed a service plan, dated October 11, 2023. However, the service plan did not include the level of service R5 was expected to receive.
5. In an interview, E1 and E2 acknowledged some of the resident service plans provided for review had not accurately identified if each resident was expected to receive Supervisory care services, Personal Care services, or Directed care services.
Summary:
On August 27, 2025, an off-site desktop review to change the licensed capacity from 140 directed care beds to 36 directed care and 104 personal care beds was completed.