MOUNTAIN VIEW RETIREMENT VILLAGE

INSP-0130670

POC

Date: 5/8/2025 - 5/9/2025

Type: Complaint;Compliance (Annual)

Worksheet: Assisted Living Center

SOD Sent: 2025-06-12

Summary:

The following deficiencies were found during the on-site compliance inspection and investigation of complaints 00129235, 00109074, 00104949, 00104910, 00104816, and 00105789 conducted on May 8 and 9, 2025:

Deficiencies Found: 9

Deficiency #1

Rule/Regulation Violated:

R9-10-110.A.1-5. Modification of a Health Care Institution A. A licensee shall submit a request for approval of a modification of a health care institution when planning to make: 1. An addition or removal of an authorized service; 2. An addition or removal of a colocator; 3. A change in a health care institution ' s licensed capacity, licensed occupancy, respite capacity, or the number of dialysis stations; 4. A change in the physical plant, including facilities or equipment, that costs more than $300,000; or 5. A change in the building where a health care institution is located that affects compliance with: a. Applicable physical plant codes and standards incorporated by reference in A.A.C. R9-1-412, or b. Physical plant requirements in the specific Article in this Chapter applicable to the health care institution

Evidence/Findings:

Based on observation, interview, and documentation review, the licensee failed to submit a request for approval of a modification of a health care institution when planning to make changes to physical plant requirements, described in R9-10-820(D)(4)(d). Findings include: 1. During a tour of the facility, the Compliance Officer observed the entry door to residential unit 1201 was wide open, and a resident was sitting at a kitchen area table just inside the entryway. Behind the resident, the compliance officer observed a wall separating the kitchen area from two resident sleeping areas. There were two doors in the wall, allowing each resident access to their respective sleeping area. The wall did not go completely to the ceiling, leaving a gap of approximately 12 to 16 inches between the top of the wall and the ceiling. Additionally, the Compliance Officer observed residential units 1111, 1134, 1135, and 1207 had been modified to have similar walls creating separate sleeping areas, but leaving a similar gap between the ceiling. 2. In an interview, E1 admitted several residential units had been modified to create units with two sleeping areas. E1 was asked for and identified residential units 1207, 1111, and 1134 as units modified for two sleeping areas, with walls which did not go completely to the ceiling. E1 was asked if there were any other rooms that had been modified, and E1 denied knowledge of any other rooms that had been modified. The Compliance Officer informed E1 similar walls were observed in units 1201 and 1135, and E1 admitted these rooms had also been modified with similar walls. 3. In an interview, E1 was asked for documentation of instructions from the governing authority to modify the residential units. E1 advised such documentation did not exist. E1 was asked who installed the walls in the residential units and when. E1 advised a contractor had been hired by E1 to complete the work. E1 was asked when the work had been requested and completed. E1 advised they had requested the work be completed, but E1 could not provide dates of when they requested the work be started and E1 could not recall a completion date. The Compliance Officer requested copies of contracts and payment information to the contractor, and E1 provided copies of two emails, sent to E1, from “Plan B Flooring of Az LLC,” on February 27, 2025, and March 25, 2025, requesting payment for work completed on three residential units, including installing “a large wall to separate the room.” E1 also produced a document titled “Capital Expense Request,” dated February 27, 2025. The request described “Labor and materials to split a 1-bedroom apartment to a 2-bedroom companion apartment.” The request included a section titled “PURPOSE/REASON,” which indicated “New Purchase” and “Emergency.” 4. In an interview, E1 advised there was no emergency requiring the five residential units identified to be modified from single to double occupancy. E1 advised the facility’s governing authority had not requested approval from the Department to modify the healthcare institution. E1 agreed the new walls installed, which did not go from the floor to the ceiling, were not built within physical plant requirements, described in R9-10-820(D)(4)(d).

Permanent Solution:

Upon notification, Maintenance team will complete construction of walls in resident sleeping area to ensure that the wall extends from the floor to the ceiling.

Person Responsible:

Executive Director and Maintenance Director

Deficiency #2

Rule/Regulation Violated:

R9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date the individual begins providing services at or on behalf of the assisted living facility, and b. As specified in R9-10-113;

Evidence/Findings:

Based on record review and interview, the manager failed to ensure an employee provided documentation of freedom from infectious tuberculosis (TB) on or before the date the individual began providing services at or on behalf of the assisted living facility, as specified in R9-10-113, for three of nine employees sampled. The deficient practice posed a potential TB exposure risk to residents. Findings include: 1. Arizona Administrative Code (A.A.C.) R9-10-113(B)(1)(a)(i) states: "B. A health care institution's chief administrative officer shall: 1. For an individual for whom baseline screening and documentation of freedom from infectious tuberculosis is required by an Article in this Chapter, as specified in subsection (A)(2)(a), obtain one of the following as evidence of freedom from infectious tuberculosis: a. Documentation of a negative Mantoux skin test or other tuberculosis screening test that: i. Is recommended by the U.S. Centers for Disease Control and Prevention (CDC)." 2. A review of the CDC website revealed a web page titled "Baseline Tuberculosis Screening and Testing for Health Care Personnel." The web page stated: "If the Mantoux tuberculin skin test (TST) is used for baseline testing of health care personnel, use two-step testing. Purpose: Two-step testing is recommended for the initial TB skin test for adults who may be tested periodically, such as health care personnel." 3. A review of E4's personnel record revealed documentation of a skin test administered July 29, 2024, and read July 31, 2024. Documentation of a second skin test, administered August 2, 2024, and read August 4, 2024, was available. However, the two skin tests were not administered at least seven days apart. 4. A review of E5’s personnel record revealed documentation of a skin test administered March 7, 2025, and read March 9, 2025. However, documentation of a second skin test, administered at least seven days later, was not available for review. 5. A review of E7's personnel record revealed documentation of a skin test administered March 17, 2025, and read March 20, 2025. Documentation of a second skin test, administered March 20, 2025, and read March 22, 2025, was available. However, the two skin tests were not administered at least seven days apart. 6. In an interview. E1 acknowledged E4, E5, and E7 did not provide documentation of freedom from infectious TB as specified in R9-10-113 on or before the date E4, E5, and E7 began providing services at or on behalf of the assisted living facility.

Temporary Solution:

Employees E4,E5 were again tested for TB. employee E7 was in compliance with regulations.

Permanent Solution:

Business Office manager to conduct full house review of all staff for compliance with TB requirements and include as part of the new hire paperwork for all future hires.

Person Responsible:

Executive Director and Business Office Manager

Deficiency #3

Rule/Regulation Violated:

R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10-113.

Evidence/Findings:

Based on record review and interview, the manager failed to ensure a resident provided evidence of freedom from infectious tuberculosis (TB) within seven calendar days after the resident’s date of occupancy for three of ten residents sampled. The deficient practice posed a potential TB exposure risk to residents. Findings include: 1. Arizona Administrative Code (A.A.C.) R9-10-113(A)(2)(a)(i-ii) states: “a. For each individual who is…admitted to the health care institution and who is subject to the requirements of this Section, baseline screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exposure to infectious [TB], ii. Determining if the individual has signs or symptoms of [TB].” 2. A review of R1’s and R9’s medical records revealed evidence of documentation of a negative TB skin test. However, evidence of baseline screening for signs, symptoms, and risk of exposure to TB was unavailable for review. 3. A review of R5’s medical record revealed evidence of documentation indicating “CXR – 7/03/24,” and “No evidence TB.” No other evidence of freedom from infectious TB, such as a skin test, blood test, or signs, symptoms, and risk assessment for TB was available for review. 4. In an interview, E1 acknowledged R1, R5, and R9 had not provided evidence of freedom from infectious TB as specified in R9-10-113, before or within seven calendar days of their respective dates of occupancy.

Temporary Solution:

Wellness Leadership conducted a review of all current residents to ensure evidence of freedom of tuberculosis present and any deficiencies were corrected upon review

Permanent Solution:

Upon notification, Executive Director inserviced the Wellness Director on requirements for evidence of freedom of tuberculosis for all residents.

Person Responsible:

Executive Director and Wellness Director

Deficiency #4

Rule/Regulation Violated:

R9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administration or assistance in the self-administration of medication;

Evidence/Findings:

Based on record review and interview, the manager failed to ensure a resident had a written service plan that included the level of service the resident is expected to receive, or included the amount, type, and frequency of assisted living services being provided, for four of ten residents sampled. Findings include: 1. A review of R4’s and R5’s medical records revealed a service plan for personal care services. R4’s and R5's service plan included the service “Dressing,” and indicated “requires assistance with zippers, buttons, etc. The resident needs assistance for dressing.” However, the service plan did not indicate the amount or frequency of assistance the resident required for the service. 2. A review of R7’s medical record revealed a service plan for personal care services. The plan included the service “Toileting,” and indicated R7 was “incontinent of bladder [and] bowel,” and required “assist from staff.” However, the service plan did not include the amount or frequency of assistance required. R7's service plan also included the service “Dressing,” and indicated “requires assistance with zippers, buttons, etc. The resident needs assistance for dressing.” However, the service plan did not indicate the frequency of assistance the resident required for the service. 3. A review of R10’s medical record revealed a service plan for personal care services. The service plan indicated R10 was non-ambulatory. The plan included the service “Toileting,” and indicated R10 was “incontinent of bladder [and] bowel,” and required “assist from staff.” R7's service plan also included the service “Dressing,” and indicated “requires assistance with zippers, buttons, etc. The resident needs assistance for dressing.” However, the service plan did not indicate the frequency of assistance the resident required for either service. 4. In an interview, E1 agreed R4’s, R5’s, R7’s, and R10’s service plans did not include the amount and frequency of service each resident was expected to receive.

Temporary Solution:

Upon notification, deficient service plans were fixed immediately.

Permanent Solution:

Wellness Director conducted full house review of all resident service plans to include the amount, type, and frequency of assisted living services being provided to residents and fixed as reviewed.

Person Responsible:

Executive Director & Wellness Director

Deficiency #5

Rule/Regulation Violated:

R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;

Evidence/Findings:

Based on observation and interview, the manager failed to ensure a resident was treated with dignity, respect, and consideration. Findings include: 1. During a tour of the facility, the Compliance Officer observed residential unit 1201's front door was wide open, and a resident was sitting at a kitchen area table just inside the entryway. Behind the resident, the compliance officer observed a wall separating the kitchen area from two resident sleeping areas. There were two doors in the wall, allowing each resident access to their respective sleeping area. The wall did not go completely to the ceiling, leaving a gap of approximately 12 to 16 inches between the top of the wall and the ceiling. Additionally, the Compliance Officer observed residential units 1111, 1134, 1135, and 1207 had been modified to have similar walls creating separate sleeping areas, but leaving a similar gap between the ceiling. 2. In an interview, R11 advised R11 had lived at the facility for several months before being moved into a new, two-bedroom residential unit. R11 indicated the new unit had a wall installed to turn the family room area into a second sleeping area. R11 pointed out the newly built wall, which did not go to the ceiling, and advised R11’s new roommate likes to leave the kitchen light on at night, and the light comes over the wall, keeping R11 awake at night. R11 also indicated the gap at the top of the wall allows R11 to hear sounds they might otherwise not be able to hear if the wall went to the ceiling. Furthermore, R11 indicated their roommate is a smoker, and the smell of cigarette smoke in the room aggravates R11's sinuses. R11 stated they have made verbal complaints to E1, but nothing has been done to alleviate the situation. 3. In an interview, E1 admitted several residential units had been modified to create units with two sleeping areas. E1 was asked for and identified residential units 1207, 1111, and 1134 as units modified for two sleeping areas, with walls that did not go completely to the ceiling. E1 was asked if there were any other rooms that had been modified, and E1 denied knowledge of any other rooms that had been modified. The Compliance Officer informed E1 similar walls were observed in units 1201 and 1135, and E1 admitted these rooms had also been modified with similar walls. E1 acknowledged and understood how residents' sleeping areas, not having floor-to-ceiling walls, is not considerate or respectful of residents.

Temporary Solution:

Upon Notification, resident R11 was provided a single room

Permanent Solution:

Upon notification, Maintenance team will remove constructed walls and return all split rooms to original status as a residential unit with just one sleeping area

Person Responsible:

Executive Director

Deficiency #6

Rule/Regulation Violated:

R9-10-816.F.1. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;

Evidence/Findings:

Based on observation and interview, the manager failed to ensure medication was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. Findings include: 1. During a tour of the facility, the Compliance Officer entered an administrative office through an open door. No other facility employee was observed outside or inside the office. The Compliance Officer observed a plastic bin on a shelving unit. Inside the bin, in plain view, were numerous medications, including “Haloperidol,” “Atropine,” “Ondansetron,” and “Risperidone.” 2. In an interview, E1 agreed the medications were not being stored in a locked room, closet, cabinet, or self-contained unit as required.

Temporary Solution:

Upon notification, door to wellness office was locked and shut and a review of all offices was completed to ensure all meds were locked.

Permanent Solution:

Wellness staff were in-serviced by the Wellness Director on requirements for medication storage.

Person Responsible:

Wellness Director

Deficiency #7

Rule/Regulation Violated:

R9-10-818.A.4. Emergency and Safety Standards A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented;

Evidence/Findings:

Based on documentation review and interview, the manager failed to ensure a disaster drill for employees was conducted on each shift, at least once every three months, and documented. Findings include: 1. A review of facility staffing schedules revealed the facility operated three shifts: days, 6:00 a.m. – 2:00 p.m., swing shift, 2:00 p.m. – 10:00 p.m., and nights, 10:00 p.m. – 6:00 a.m. 2. A review of facility documentation revealed evidence of documentation of an employee disaster drill conducted during the swing shift on January 31, 2025, and March 31, 2025. However, evidence of documentation of any additional employee disaster drills conducted in the seven months before January 2025 or the months after March 2025 was unavailable for review. 3. In an interview, E1 agreed disaster drills were not being conducted on each shift, at least once every three months, and documented.

Temporary Solution:

Upon notification, maintenance director conducted fire drill for May and again for June.

Permanent Solution:

Upon notification, Executive Director provided in-service to new maintenance team on the qualifications of a disaster drill and that the monthly elopement drills, while helpful, do not qualify as a disaster drill.

Person Responsible:

Executive Director and Maintenance Director

Deficiency #8

Rule/Regulation Violated:

R9-10-818.A.5.a. Emergency and Safety Standards A. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; and

Evidence/Findings:

Based on document review and interview, the manager failed to ensure an evacuation drill was conducted at least every six months. Findings include: 1. A review of facility documentation revealed evidence of documentation of an evacuation drill conducted on November 27, 2024. However, evidence of documentation of an evacuation drill conducted in the preceding six months or following six months was unavailable for review. 2. In an interview, E1 advised E1 was unable to locate documentation of an evacuation drill conducted before or after November 27, 2024. E1 acknowledged the facility had not conducted an evacuation drill every six months as required.

Temporary Solution:

Upon notification, Executive Director educated Maintenance team on requirements for evacuation drills. Safety Committee planed evacuation drill for 7/11/25

Permanent Solution:

Upon notification, Executive Director educated Maintenance team on requirements for evacuation drills. Safety Committee planed evacuation drill for 7/11/25

Person Responsible:

Executive Director and Maintenance Director

Deficiency #9

Rule/Regulation Violated:

R9-10-820.D.4.d. Physical Plant Standards D. A manager shall ensure that: 4. A resident's sleeping area: d. Has floor-to-ceiling walls with at least one door;

Evidence/Findings:

Based on observation and interview the manager failed to ensure a resident’s sleeping area had floor-to-ceiling walls. Findings include: 1. During a tour of the facility, the Compliance Officer observed the entry door to residential unit 1201 was wide open, and a resident was sitting at a kitchen area table just inside the entryway. Behind the resident, the compliance officer observed a wall separating the kitchen area from two resident sleeping areas. There were two doors in the wall, allowing each resident access to their respective sleeping area. The wall did not go completely to the ceiling, leaving a gap of approximately 12 to 16 inches between the top of the wall and the ceiling. Additionally, the Compliance Officer observed residential units 1111, 1134, 1135, and 1207 had been modified to have similar walls creating separate sleeping areas, but leaving a similar gap between the ceiling. 2. In an interview, R11 advised R11 had lived at the facility for several months, before being moved into a new, two-bedroom residential unit. R11 indicated the new unit had a wall installed to turn the family room area into a second sleeping area. R11 pointed out the newly built wall, which did not go to the ceiling and advised R11’s new roommate likes to leave the kitchen light on at night, and the light comes over the wall, keeping R11 awake at night. R11 also indicated the gap at the top of the wall allows R11 to hear sounds they might otherwise not be able to hear if the wall went to the ceiling. R11 stated they have made verbal complaints to E1, but nothing has been done to modify the wall. 3. In an interview, E1 admitted several residential units had been modified to create units with two sleeping areas. E1 was asked for and identified residential units 1207, 1111, and 1134 as units modified for two sleeping areas, with walls that did not go completely to the ceiling. E1 was asked if there were any other rooms that had been modified, and E1 denied knowledge of any other rooms that had been modified. The Compliance Officer informed E1 similar walls were observed in units 1201 and 1135, and E1 admitted these rooms had also been modified with similar walls.

Temporary Solution:

Residents provided privacy curtains extending to the ceiling until permanent walls completed.

Permanent Solution:

Maintenance team to complete construction of walls in resident sleeping areas to ensure wall extends from the floor to the ceiling.

Person Responsible:

Executive Director and Maintenance Director

INSP-0078138

Complete

Date: 10/11/2023

Type: Complaint;Compliance (Annual)

Worksheet: Assisted Living Center

SOD Sent: 2023-11-06

Summary:

The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00199226 and AZ00199234 conducted on October 11, 2023:

Deficiencies Found: 5

Deficiency #1

Rule/Regulation Violated:

A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that:
3. Includes the following:
c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administration or assistance in the self-administration of medication;

Evidence/Findings:

Based on record review and interview, the manager failed to ensure each resident's written service plan accurately included the amount, type and frequency of assisted living services being provided to the resident, for four of eight residents sampled.

Findings include:

1. A review of R2's medical record revealed a service plan updated May 26, 2023, for personal care services. The service plan stated, "Medication/Pharmacy, Goal: Resident will receive medication as prescribed by the physician and will have access to them either independently or by assistance from staff thru the next review, Interventions/Tasks: Medication Administration. This may include: Storing resident's medication, reading of medication label if requested, opening container of medication, pouring and placing medication into container or resident's hand, and observing while resident takes medication, or may be administered to the final destination." The service plan failed to accurately indicate R2 would self-administer some medications, the service plan did not include the blood sugar monitoring services required by R2, and the service plan did not include the daily temperature and blood oxygen checks required by R2.

2. A review of R2's medical record revealed signed medication orders, dated September 21, 2023, which included following orders:
- "ProAir HFA Inhalation Aerosol Solution 108 (90 Base) MCG/ACT (Albuterol Sulfate) 2 puff inhale orally every 4 hours as needed for SoB, wheezing or congestion. unsupervised self administration";
- "FSBS 1x Week in the morning every Sun for Monitoring, Start 09/10/2023"; and
- "COVID Monitoring: Take temperature and O2 once daily every evening shift for COVID MONITORING, Start 05/24/2023."

3. A review of R2's medical record revealed an electronic medication administration record (eMAR) dated September 2023. The eMAR indicated R2 had self-administered Albuterol on each day in September 2023.

4. A review of R3's medical record revealed a service plan dated August 8, 2023 for directed care services. The service plan stated R3 would receive: "Regular diet, thin liquids." However, R3's service plan failed to include the "Cardiac Diet" required by R3.

5. A review of R3's medical record revealed a form titled, "Physician's Report," signed by a medical practitioner and dated July 24, 2023, which stated, "Diet: Cardiac Diet, regular, thin."

6. A review of R3's medical record revealed a signed list of physician's orders, dated July 21, 2023, from the skilled nursing facility R3 was at prior to admission to the facility. These orders included, "Cardiac Diet, Regular texture, Thin liquids consistency."

7. A review of R4's medical record revealed a service plan dated May 8, 2023 for personal care services. The service plan stated R4 would receive: "Regular diet, thin liquids." However, R3's service plan failed to include the "Mechanically chopped, Moistened, Softer food" required by R4, and had not been updated when the special diet was ordered on June 15, 2023.

8. A review of R4's medical record revealed primary care physician visit summary dated June 15, 2023. The report stated, "History of Present Illness...Met patient in [their] room after staff report 2 choking episodes at meal time and on separate occasions patient had c/o difficulty swallowing large caps like Lovaza... Patient Plan: Discussed chopped with patient and Wellness Director. Patient agrees to have foods mechanically chopped, moistened. Patient adds that [they] now ordered softer foods."

9. A review of R6's medical record revealed a service plan updated August 2, 2023, for personal care services. The service plan stated, "Medication/Pharmacy, Goal: Resident will receive medication as prescribed by the physician and will have access to them either independently or by assistance from staff thru the next review, Interventions/Tasks: Medication Administration. This may include: Storing resident's medication, reading of medication label if requested, opening container of medication, pouring and placing medication into container or resident's hand, and observing while resident takes medication, or may be administered to the final destination." The service plan failed to indicate R6 would self-administer some medications and failed to describe how R6's self-administered medications would be stored and controlled in R6's residential unit.

10. A review of R6's medical record revealed signed medication orders, dated September 21, 2023, which included the order, "Flonase Allergy Relief Nasal Suspension 50 MCG/ACT (Fluticasone Propionate (Nasal) 1 spray Alternating nostrils one time a day for allergies. Unsupervised self-administration. May keep at bedside."

11. A review of R6's medical record revealed an electronic medication administration record (eMAR) dated October 2023. The eMAR indicated R6 had self-administered Flonase on each day in October 2023.

12. In an interview E1 and E2 acknowledged the service plans provided for R2, R3, R4, and R6 did not accurately include the services ordered for and provided to each resident. E1 reported the residents did not require all of the ordered services and they would obtain orders to discontinue the unnecessary services.

Deficiency #2

Rule/Regulation Violated:

A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that:
3. Includes the following:
f. For a resident who will be storing medication in the resident's bedroom or residential unit, how the medication will be stored and controlled;

Evidence/Findings:

Based on documentation review, observation, and interview, the manager failed to ensure the service plans for three of eight residents sampled who stored medication in the resident's residential unit included how the medication was stored and controlled.

Findings include:

1. A review of R1's medical record revealed a service plan updated April 26, 2023, for personal care services. The service plan stated, "Medication/Pharmacy, Goal: Resident will receive medication as prescribed by the physician and will have access to them either independently or by assistance from staff, Interventions/Tasks: Self Administration medications are stored and controlled. Self-Medication Administration. Resident will have a re-evaluation per state regulation, Wellness Director / Caregivers Order medications from Pharmacy, Facility Receives medications from Pharmacy on a routine cycle fill." However, the service plan failed to describe how R1's medication would be stored and controlled in R1's residential unit.

2. A review of R2's medical record revealed a service plan updated May 26, 2023, for personal care services. The service plan stated, "Medication/Pharmacy, Goal: Resident will receive medication as prescribed by the physician and will have access to them either independently or by assistance from staff thru the next review, Interventions/Tasks: Medication Administration. This may include: Storing resident's medication, reading of medication label if requested, opening container of medication, pouring and placing medication into container or resident's hand, and observing while resident takes medication, or may be administered to the final destination." The service plan failed to indicate R2 would self-administer some medications and failed to describe how R2's self-administered medications would be stored and controlled in R2's residential unit.

3. A review of R2's medical record revealed signed medication orders, dated September 21, 2023, which included the order, "ProAir HFA Inhalation Aerosol Solution 108 (90 Base) MCG/ACT (Albuterol Sulfate) 2 puff inhale orally every 4 hours as needed for SoB, wheezing or congestion. unsupervised self administration."

4. A review of R2's medical record revealed an electronic medication administration record (eMAR) dated September 2023. The eMAR indicated R2 had self-administered Albuterol on each day in September 2023.

5. A review of R6's medical record revealed a service plan updated August 2, 2023, for personal care services. The service plan stated, "Medication/Pharmacy, Goal: Resident will receive medication as prescribed by the physician and will have access to them either independently or by assistance from staff thru the next review, Interventions/Tasks: Medication Administration. This may include: Storing resident's medication, reading of medication label if requested, opening container of medication, pouring and placing medication into container or resident's hand, and observing while resident takes medication, or may be administered to the final destination." The service plan failed to indicate R6 would self-administer some medications and failed to describe how R6's self-administered medications would be stored and controlled in R6's residential unit.

6. A review of R6's medical record revealed signed medication orders, dated September 21, 2023, which included the order, "Flonase Allergy Relief Nasal Suspension 50 MCG/ACT (Fluticasone Propionate (Nasal) 1 spray Alternating nostrils one time a day for allergies. Unsupervised self-administration. May keep at bedside."

7. A review of R6's medical record revealed an electronic medication administration record (eMAR) dated October 2023. The eMAR indicated R6 had self-administered Flonase on each day in October 2023.

8. In an interview, E1 and E2 acknowledged the service plans for R1, R2, and R6, who self-administered and stored medication, did not include how the medication would be stored and controlled.

Deficiency #3

Rule/Regulation Violated:

B. If an assisted living facility provides medication administration, a manager shall ensure that:
3. A medication administered to a resident:
b. Is administered in compliance with a medication order, and

Evidence/Findings:

Based on record review and interview, the manager failed to ensure medication administered to a resident is administered in compliance with a medication order for one of eight residents sampled.

Findings include:

1. A review of R8's medical record revealed a service plan which indicated R8 received personal care and administration of medication. The medical record contained a doctor's order, dated July 24, 2023, directing R8 take "Midodrine HCl Tablet 2.5 MG 1 tablet by mouth two times a day for hypotension. HOLD FOR BP >120."

2. A review of R8's Medication Administration Record (MAR) for September 2023 revealed a section documenting the administration of "Midodrine HCl Tablet 2.5 MG 1 tablet by mouth two times a day for hypotension. HOLD FOR BP >120." The section contained documentation indicating the medication was administered to R8 daily, from September 1, 2023, through September 30, 2023. The MAR also contained a section titled "Monthly vitals and weight," which included an area for documenting blood pressure. The record indicated R8's blood pressure was taken and documented on September 2, 2023, as being "129/67," however evidence R8's blood pressure was taken on any other day in September 2023 was unavailable for review.

3. In an interview E1 acknowledged evidence of R8's blood pressure was not available for review. E1 also acknowledged R8's medication was not being administered as ordered.

Deficiency #4

Rule/Regulation Violated:

B. If the assisted living facility offers therapeutic diets, a manager shall ensure that:
2. The therapeutic diet is provided to a resident according to a written order from the resident's primary care provider or another medical practitioner.

Evidence/Findings:

Based on record review and interview, for two residents with orders for a therapeutic diet, the manager failed to ensure a therapeutic diet was provided to a resident according to a written order from the resident's primary care provider or another medical practitioner, which posed a health and safety risk.

Findings include:

1. A review of R3's medical record revealed a service plan dated August 8, 2023 for directed care services. The service plan stated R3 would receive: "Regular diet, thin liquids."

2. A review of R3's medical record revealed a form titled, "Physician's Report," signed by a medical practitioner and dated July 24, 2023, which stated, "Diet: Cardiac Diet, regular, thin."

3. A review of R3's medical record revealed a signed list of physician's orders, dated July 21, 2023, from the skilled nursing facility R3 was at prior to admission to the facility. These orders included, "Cardiac Diet, Regular texture, Thin liquids consistency."

4. A review of R4's medical record revealed a service plan dated May 8, 2023 for personal care services. The service plan stated R4 would receive: "Regular diet, thin liquids."

5. A review of R4's medical record revealed primary care physician visit summary dated June 15, 2023. The report stated, "History of Present Illness...Met patient in [their] room after staff report 2 choking episodes at meal time and on separate occasions patient had c/o difficulty swallowing large caps like Lovaza... Patient Plan: Discussed chopped with patient and Wellness Director. Patient agrees to have foods mechanically chopped, moistened. Patient adds that [they] now ordered softer foods."

6. In an interview, E1 and E2 acknowledged R3 and R4 had not been provided with a therapeutic diet as ordered. E1 reported the diets would not be accepted or tolerated and the facility would obtain orders to discontinue the therapeutic diet for both residents.

Deficiency #5

Rule/Regulation Violated:

A. A manager shall ensure that:
4. A disaster drill for employees is conducted on each shift at least once every three months and documented;

Evidence/Findings:

Based on documentation review and interview, the manager failed to ensure a disaster drill for employees was conducted on each shift at least once every three months and documented.

Findings include:

1. A review of the facility work schedule revealed the facility worked on three shifts per day, a first shift from 6 a.m. to 2 p.m., a second shift from 2 p.m. to 10 p.m., and a third shift from 10 p.m. to 6 a.m.

2. A review of facility disaster drills conducted during the previous twelve months revealed documentation of the following drills conducted during the previous twelve months:
- No drills conducted between October 2022 and December 2022;
- First shift drills were conducted on January 31, 2023, April 26, 2023, and August 28, 2023;
- Second shift drills were conducted on February 21, 2023, May 19, 2023, and August 23, 2023; and
- Third shift drills were conducted on February 6, 2023 and August 25, 2023.

3. In an interview, E1 and E2 acknowledged documentation of disaster drills conducted on each shift at least once every three months for the previous twelve months had not been provided to the Compliance Officers upon request.

MOUNTAIN VIEW RETIREMENT VILLAGE

Facility Information

Inspection History

INSP-0132547

Summary:

INSP-0130670

Summary:

Deficiencies Found: 9

Deficiency #1

Rule/Regulation Violated:

Evidence/Findings:

Permanent Solution:

Person Responsible:

Deficiency #2

Rule/Regulation Violated:

Evidence/Findings:

Temporary Solution:

Permanent Solution:

Person Responsible:

Deficiency #3

Rule/Regulation Violated:

Evidence/Findings:

Temporary Solution:

Permanent Solution:

Person Responsible:

Deficiency #4

Rule/Regulation Violated:

Evidence/Findings:

Temporary Solution:

Permanent Solution:

Person Responsible:

Deficiency #5

Rule/Regulation Violated:

Evidence/Findings:

Temporary Solution:

Permanent Solution:

Person Responsible:

Deficiency #6

Rule/Regulation Violated:

Evidence/Findings:

Temporary Solution:

Permanent Solution:

Person Responsible:

Deficiency #7

Rule/Regulation Violated:

Evidence/Findings:

Temporary Solution:

Permanent Solution:

Person Responsible:

Deficiency #8

Rule/Regulation Violated:

Evidence/Findings:

Temporary Solution:

Permanent Solution:

Person Responsible:

Deficiency #9

Rule/Regulation Violated:

Evidence/Findings:

Temporary Solution:

Permanent Solution:

Person Responsible:

INSP-0078141

Summary:

Deficiencies Found: 1

Deficiency #1

Rule/Regulation Violated:

Evidence/Findings:

INSP-0078140

Summary:

Deficiencies Found: 1

Deficiency #1

Rule/Regulation Violated:

Evidence/Findings:

INSP-0078138

Summary:

Deficiencies Found: 5

Deficiency #1

Rule/Regulation Violated:

Evidence/Findings:

Deficiency #2