Evidence/Findings:
<p><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(34, 34, 34);">Based on record review and interview, the manager failed to ensure the caregiver documented the services provided in the resident's medical record, for three of four residents reviewed. The deficient practice posed a risk as services could not be verified as provided against a service plan.</span></p><p><br></p><p><br></p><p><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(34, 34, 34);">Findings include:</span></p><p><br></p><p><br></p><p><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(34, 34, 34);">1. Review of R1’s medical record revealed a service plan that indicated R1 received “Hair Care/ Shaving BID” and “Nail care Q W”.</span></p><p><br></p><p><br></p><p><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(34, 34, 34);">2. Review of R1’s medical record revealed R1’s activities of daily living (ADL) for the month of July 2025 that did not include documentation of hair care, shaving, and nail care being completed.</span></p><p><br></p><p><br></p><p><span style="color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 11pt;">3. Review of R7’s medical record revealed a service plan that indicated R7 received “Hair Care/ Shaving BID”.</span></p><p><br></p><p><br></p><p><span style="color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 11pt;">4. Review of R7’s medical record revealed R7’s ADL for the month of July 2025 that did not include documentation of hair and shaving being completed. </span></p><p><br></p><p><br></p><p><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(34, 34, 34);">5. Review of R8’s medical record revealed a service plan that indicated R8 received “Hair Care/ Shaving BID” and “Resident is checked every 3-4 hours at night and as needed during the day time”.</span></p><p><br></p><p><br></p><p><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(34, 34, 34);">6. Review of R8’s medical record revealed R8’s ADL for the month of July 2025 that did not include documentation of hair, shaving, and night checks being completed. </span></p><p><br></p><p><br></p><p><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(34, 34, 34);">7. In an interview, E1 reported R1, R7, and R8 received their activities of daily living; however the services provided were not documented. </span></p><p><br></p><p><br></p><p><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(34, 34, 34);">8.</span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent;"> I</span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(34, 34, 34);">n an exit interview, the findings were reviewed with E1 and no additional information was provided.</span></p>
Temporary Solution:
The manager made the corrections in the ADL set up for all the residents and added Hair Care and Night Check records, modified the feeding schedule for one of the residents, and the Nail Care, according with their Service Plans.
Note: One of the residents surveyed was discharged on 8/5/2025.
Summary:
The following deficiencies were found during the on-site compliance inspection and investigation of complaint 00138507 and 00104282 conducted on August 5, 2025: