EVERGREEN ASSISTED LIVING LLC GILBERT

Assisted Living Home | Assisted Living

Facility Information

Address 768 East Stottler Drive, Gilbert, AZ 85296
Phone 4802555780
License AL13046H (Active)
License Owner EVERGREEN ASSISTED LIVING LLC GILBERT
Administrator LERMA DELACRUZ
Capacity 8
License Effective 8/9/2025 - 8/8/2026
Services:
3
Total Inspections
3
Total Deficiencies
1
Complaint Inspections

Inspection History

INSP-0124901

Complete
Date: 4/29/2025
Type: Complaint
Worksheet: Assisted Living Home
SOD Sent: 2025-05-12

Summary:

The following deficiency was found during the on-site investigation of complaint 00126968 conducted on April 29, 2025:

Deficiencies Found: 1

Deficiency #1

Rule/Regulation Violated:
R9-10-804.3. Quality Management<br> A manager shall ensure that: <br> 3. The report required in subsection (2) and the supporting documentation for the report are maintained for at least 12 months after the date the report is submitted to the governing authority.
Evidence/Findings:
<p>Based on documentation review and interview, the manager failed to ensure the report required in subsection (2) was maintained for at least 12 months after the date the report was submitted to the governing authority. </p><p><br></p><p><br></p><p>Findings include: </p><p><br></p><p><br></p><p>1. A review of the facility's quality management documentation revealed a monthly quality management report dated January 2025, February 2025, March 2025, and April 2025. However, documentation of additional reports was unavailable for review. </p><p><br></p><p><br></p><p>2. In an interview, E1 reported the facility's 2024 quality management documentation was stored at E1's home. E1 acknowledged the <span style="background-color: rgb(255, 255, 255); color: rgb(68, 68, 68);">report required in subsection (2) was not maintained for at least 12 months after the date the report was submitted to the governing authority. </span></p>
Temporary Solution:
The manager conducted a thorough review of the facilities records to confirm that the files are complete and in compliance with the regulations. The Quality Management records include the report required in subsection (2) of the rule. The said report and the supporting documentation is now available for review at the facility and will be maintained for at least 12 months after the date the report was submitted to the governing authority. The manager has now a better understanding of the rule and knows such records must be maintained at the facility.
Permanent Solution:
The manager will ensure all facility’s files will remain in the facility and ensure that accurate documentation is documented and filed accordingly.
The manager will perform monthly audits to ensure all quality of services issues are being documented for the Quality Management Program. For monitoring and improving service delivery, quarterly reports will be compiled to identify any concerns of the delivery of services and the actions taking for each concern. To evaluate the overall effectiveness of the quality management program, the manager will submit to the governing authority the report and the supporting documentation at least once every 12 months. The report will be maintained for at least 12 months after the date the report was submitted to the governing authority.
The manager put calendar reminders on their phone for when the Quality Management Quarterly Reporting are due, as well as a reminder to evaluate the Quality Management Program and submit the report and the supporting documentation to the governing authority at least once every 12 months.
Person Responsible:
LERMA DE LA CRUZ

INSP-0067276

Complete
Date: 11/25/2024
Type: Initial Monitoring
Worksheet: Assisted Living Home
SOD Sent: 2024-12-04

Summary:

The following deficiencies were found during the on-site abbreviated follow-up inspection conducted on November 25, 2024

Deficiencies Found: 2

Deficiency #1

Rule/Regulation Violated:
C. A manager shall ensure that a resident's medical record contains:
12. A medication order from a medical practitioner for each medication that is administered to the resident or for which the resident receives assistance in the self-administration of the medication;
Evidence/Findings:
Based on record review, observation, and interview, the manager failed to ensure that a resident's medical record contained a medication order from a medical practitioner for each medication that was administered to the resident, for one of three residents sampled. The deficient practice posed a risk as medication administered could not be verified against a medication order.

Findings include:

1. A review of R2's medical record revealed R2 received medication administration.

2. A review of R2's medical record revealed a medication list dated November 11, 2024, signed by a licensed practical nurse (LPN), which included Seroquel 25 milligrams (mg), 0.5 tablet by mouth (po) daily (qd) at bedtime. However, the medication list was not signed by a medical practitioner as required.

3. A review of R2's medication administration record (MAR) for November 2024 revealed R2 was administered Seroquel 25 mg 1 tablet po at 8:00 PM November 11, 2024 - present.

4. In an interview, E1 acknowledged R2's medical record did not contain a medication order from a medical practitioner for each medication that was administered to the resident.

Deficiency #2

Rule/Regulation Violated:
F. A manager of an assisted living facility authorized to provide directed care services shall ensure that:
2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following:
a. Provides access to an outside area that:
i. Allows the resident to be at least 30 feet away from the facility, and
ii. Controls or alerts employees of the egress of a resident from the facility;
Evidence/Findings:
Based on record review, observation, and interview, the manager failed to ensure that there was a means of exiting the facility that controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident.

Findings include:

1. A review of R1's, R2's, and R3's medical records revealed R1, R2, and R3 received directed care services.

2. During an environmental tour of the facility, the Compliance Officer observed the front door and sliding back door to the patio were equipped with an alarm to alert employees of egress; however, the alarms were not turned on at the time of inspection.

3. While on-site for the abbreviated inspection, the Compliance Officer observed R1 wandering in and out of the back patio door independently.

4. In an interview, E1 acknowledged that the facility provided directed care services, and did not contain a way to control or alert employees of the egress of a resident from the facility on all exits.

INSP-0067275

Complete
Date: 7/31/2024 - 8/8/2024
Type: Compliance (Initial)
Worksheet: Assisted Living Home
SOD Sent: 2024-08-09

Summary:

No deficiencies were found during the on-site initial inspection conducted on July 31, 2024 and the off-site documentation review completed on August 8, 2024.

✓ No deficiencies cited during this inspection.