Deficiency #1
Rule/Regulation Violated:
R9-10-808.A.3.b. Service Plans<br> A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: <br> 3. Includes the following: <br> b. The level of service the resident is expected to receive;
Evidence/Findings:
<p>Based on record review and interview, the manager failed to ensure a written service plan included the level of service the resident received, for four of four residents sampled. The deficient practice posed a risk as the service plan did not reinforce and clarify services to be provided to a resident.</p><p><br></p><p>Findings include:</p><p><br></p><p>1. A review of R1's medical record revealed a written service plan dated January 03, 2025. The service plans did not include the level of service R1 received. </p><p><br></p><p><span style="background-color: rgb(255, 255, 255); color: rgb(68, 68, 68);">2. A review of R2's medical record revealed a written service plan dated April 24, 2025. The service plans did not include the level of service R2 received. </span></p><p><br></p><p><span style="background-color: rgb(255, 255, 255); color: rgb(68, 68, 68);">3. A review of R3's medical record revealed a written service plan dated October 18, 2024. The service plans did not include the level of service R3. received. </span></p><p><br></p><p><span style="background-color: rgb(255, 255, 255); color: rgb(68, 68, 68);">4. A review of R4's medical record revealed a written service plan dated April 24, 2025. The service plans did not include the level of service R4 received. </span></p><p><br></p><p>5. In an interview, E1 and E2 acknowledged R1's, R2's, R3's, and R4's service plans did not include the level of service the resident received.</p>
Temporary Solution:
Manually documented in Service Plan: Residents Service Plans for Supervisory, Personal, and Directed Care updated to include Level of Care information manually typed in.
Permanent Solution:
We are currently working with the IT department to implement a new dropdown feature within the Eldermark Software. This enhancement will allow Resident Service Plans for Supervisory, Personal and Directed Care to include Level of Care information in a standardized, easily selectable format. This improvement is aimed at streamlining documentation and ensuring consistency across care planning.
Person Responsible:
Andrew Auteri, Executive Director
Deficiency #2
Rule/Regulation Violated:
R9-10-808.A.3.c. Service Plans<br> A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: <br> 3. Includes the following: <br> c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administration or assistance in the self-administration of medication;
Evidence/Findings:
<p>Based on record review and interview, the manager failed to ensure a written service plan included the level of medication assistance, for four of four residents sampled. The deficient practice posed a risk if a resident's service plan did not include the services to be provided.</p><p> </p><p> </p><p>Findings include:</p><p> </p><p><br></p><p>1. A review of R1's medical record revealed a written service plan dated January 03, 2025. This service plan did not include the level of medication assistance R1 received. </p><p><br></p><p><br></p><p>2. In an interview, E2 reported that R1 received directed care services and medication administration. </p><p><br></p><p><br></p><p>3. A review of R2's medical record revealed a written service plan dated April 24, 2025. This service plan did not include the level of medication assistance R2 received. </p><p><br></p><p><br></p><p>4. In an interview, E2 reported that R2 received personal care services and medication administration. </p><p><br></p><p><br></p><p>5. A review of R3's medical record revealed a written service plan dated October 18, 2024. This service plan did not include the level of medication <span style="background-color: rgb(255, 255, 255); color: rgb(68, 68, 68);">assistance </span>R3 received. </p><p><br></p><p><br></p><p>6. In an interview, E2 reported that R3 received personal care services and self-administration of medication.</p><p><br></p><p><br></p><p>7. A review of R4's medical record revealed a written service plan dated April 24, 2025. This service plan did not include the level of medication <span style="background-color: rgb(255, 255, 255); color: rgb(68, 68, 68);">assistance </span>R4 received. </p><p><br></p><p><br></p><p>8. In an interview, E2 reported that R4 received personal care services and medication administration. </p><p><br></p><p><br></p><p>9. In an interview, E1 and E2 acknowledged R1's, R2's, R3's and R4's service plans did not include the level of medication assistance.</p>
Temporary Solution:
Resident Service Plans for Supervisory, Personal, and Directed Care manually updated to include Medication Administration or Self-Administration.
Permanent Solution:
We are currently working with the IT department to implement an enhancement in Eldermark Software that will introduce a standardized dropdown option within the Medication Management section of the Resident Service Plan. This update will apply to Supervisor, Personal, and Directed Care levels.
The new dropdown option will reflect the following standardized language:
Staff performs Medication Management – A trained caregiver will administer, store, and re-order medications. All medications will be secured in a locked medication cart, with all narcotic medications double locked. Medications will be ordered from the preferred pharmacy and packaged in the community’s preferred format.
Residents who are Self-Administrators of medications: Resident will keep medications behind safe lock door, resident will keep narcotics behind double lock in apartment, resident will be re-evaluated per assessment schedule. Residents are educated on the importance of keeping their medication in a secure area within their apartment. Instructed to keep their door locked when they are not home. MD order for self-administration. Resident passed a self-medication assessment upon admission and will be reviewed yearly or as needed upon a change of condition.
This enhancement is designed to streamline documentation practices, promote consistency across resident care plans, and support ongoing regulatory compliance.
Person Responsible:
Andrew Auteri, Executive Director
Deficiency #3
Rule/Regulation Violated:
R9-10-808.A.3.f. Service Plans<br> A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: <br> 3. Includes the following: <br> f. For a resident who will be storing medication in the resident's bedroom or residential unit, how the medication will be stored and controlled;
Evidence/Findings:
<p>Based on interview and record review, the manager failed to ensure the service plans for one of one residents sampled, who stored medication in the resident's residential unit, included how the medication was stored and controlled. </p><p><br></p><p><br></p><p>Findings include:</p><p><br></p><p><br></p><p>1. <span style="color: rgb(68, 68, 68); background-color: rgb(255, 255, 255);">In an interview, E2 reported that R3 received personal care services and self-administered medication.</span></p><p><br></p><p><br></p><p><span style="color: rgb(68, 68, 68); background-color: rgb(255, 255, 255);">2. </span>A review of R3's medical record revealed a written service plan dated October 18, 2024. This service plan did not include <span style="color: rgb(68, 68, 68); background-color: rgb(255, 255, 255);">how the medication would be stored and controlled in R3's room. </span></p><p><br></p><p><br></p><p>3. In an interview, E1 and E2 acknowledged the service plan did not indicate how the medications would be stored and controlled.</p>
Temporary Solution:
Manually documented in Service Plan: Medication stored in resident apartment to be locked when resident is NOT in apartment. Narcotics are to be behind double lock in apartment.
Permanent Solution:
Working with IT department to implement this step within the Eldermark Software to be a drop down:
Self-Administrators of medications: Resident will keep medications behind safe lock door, resident will keep narcotics behind double lock in apartment, resident will be re-evaluated per assessment schedule. Residents are educated on the importance of keeping their medication in a secure area within their apartment. Instructed to keep their door locked when they are not home. MD order for self-administration. Resident passed a self-medication assessment upon admission and will be reviewed yearly or as needed upon a change of condition.
Person Responsible:
Andrew Auteri, Executive Director
Deficiency #4
Rule/Regulation Violated:
R9-10-815.C.3. Directed Care Services<br> C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: <br> 3. Cognitive stimulation and activities to maximize functioning;
Evidence/Findings:
<p>Based on record review and interview, the manager failed to ensure a service plan included cognitive stimulation and activities to maximize functioning, for one of one resident sampled receiving directed care services. The deficient practice posed a risk as the service plan did not reinforce and clarify services to be provided to a resident.</p><p><br></p><p><br></p><p>Findings include:</p><p><br></p><p><br></p><p>1. A review of R1's medical record revealed a written service plan dated January 03, 2025. This service plan revealed no documentation of cognitive stimulation and activities to maximize functioning.</p><p><br></p><p><br></p><p>2. In an interview, E2 reported that R1 received directed care services.</p><p><br></p><p><br></p><p>3. In an interview, E1 and E2 acknowledged R1's service plan did not include cognitive stimulation and activities to maximize functioning.</p>
Temporary Solution:
Resident Service Plans for individuals receiving Directed Care have been manually updated to include cognitive stimulation and activities designed to maximize functioning.
Permanent Solution:
We are currently working with the IT department to implement an enhancement in Eldermark Software that will introduce a dropdown option within the Resident Service Plan for individuals receiving Directed Care. This update will include provisions for cognitive stimulation and engagement in activities designed to maximize functioning. These additions aim to support mental acuity, maintain resident independence, enhance quality of life. Service plans will now reflect specific, individualized interventions, including memory exercises and sensory stimulation. Participation in both structured and unstructured activities tailored to the resident’s unique abilities and interests. The Directed Care Activities Director will play a key role by encouraging residents to attend, explaining the nature and benefits of each activity to foster participation.
Person Responsible:
Andrew Auteri, Executive Director
Deficiency #5
Rule/Regulation Violated:
R9-10-815.C.6.a-b. Directed Care Services<br> C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: <br> 6. Documentation: <br> a. Of the resident's weight, or <br> b. From a medical practitioner stating that weighing the resident is contraindicated; and
Evidence/Findings:
<p>Based on record review and interview, the manager failed to ensure a service plan included documentation of the resident's weight or documentation from a medical practitioner stating weighing the resident was contraindicated, for one of one resident sampled receiving directed care services. The deficient practice posed a health and safety risk to the residents.</p><p><br></p><p><br></p><p>Findings include:</p><p><br></p><p><br></p><p>1. A review of R1's medical record revealed a written service plan dated January 03, 2025. <span style="color: rgb(68, 68, 68); background-color: rgb(255, 255, 255);">The service plan revealed no documentation of R1's weight. In addition, R1's record revealed no documentation of R1's weight or documentation from a medical practitioner stating weighing R1 was contraindicated.</span></p><p><br></p><p><br></p><p>2. In an interview, E2 reported that R1 received directed care services.</p><p><br></p><p><br></p><p><span style="color: rgb(68, 68, 68); background-color: rgb(255, 255, 255);">3. In an interview, E1 and E2 acknowledged R1's service plan did not include documentation of R1's weight and documentation was not available in R1's record from a medical practitioner stating weighing R1 was contraindicated.</span></p>
Temporary Solution:
Resident Service Plans for individuals receiving Directed Care will be manually updated to include Resident Weight information as part of the care planning process.
Permanent Solution:
We are currently working with the IT department to implement an enhancement in Eldermark Software that will introduce a dropdown option for Weight Monitoring within the Directed Care section of the Resident Service Plan. This update will support consistent documentation and tracking of resident weight as part of overall health monitoring and individualized care planning.
Person Responsible:
Andrew Auteri, Executive Director
Summary:
The following deficiency was found during the on-site investigation of complaints 00128895 and 00133507 conducted on June 26, 2025: