Rule/Regulation Violated:
R9-10-808.A.4.b.iii. Service Plans<br> A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: <br>4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): <br>b. As follows: iii. At least once every three months for a resident receiving directed care services; and
Evidence/Findings:
<p>Based on record review and interview, the manager failed to ensure<span style="background-color: rgb(255, 255, 255);"> that a resident had a service plan reviewed and updated at least once every three months for a resident receiving directed care services, for two of two residents sampled. </span></p><p><br></p><p><br></p><p><br></p><p><span style="background-color: rgb(255, 255, 255);">Findings include:</span></p><p><br></p><p><br></p><p><br></p><p><span style="background-color: rgb(255, 255, 255);">1 . A review of R1's medical record revealed a service plan dated October 22, 2024. However, documentation of a service plan completed after October 22, 2024 was not available for review at the time of inspection. </span></p><p><br></p><p><br></p><p><br></p><p><span style="background-color: rgb(255, 255, 255);">2 . A review of R2's medical record revealed a service plan dated February 27, 2025. However, documentation of a service plan completed after February 27, 2025 was not available for review at the time of inspection. </span></p><p><br></p><p><br></p><p><br></p><p>3 . In an interview, E1 reported multiple service plans have been sent to the representative for R1, but they have not been signed and it has been difficult to contact the representative. However, there was no documentation available for review of efforts to contact the representative. In an exit interview, the findings were discussed with E1 and no additional information was added.</p>
Temporary Solution:
I have completed both Service Plans and sent them via DocSign and regular email. I have contacted each of the two resident's representatives via phone calls, texts, and email for signature as both representatives have not visited the residents in the last year. Often when I send updates or call I do not get a response.
Permanent Solution:
I will send out a minimum of three attempts via email, phone call, texts since they do not visit. I will also document each of the three attempts on each Service Plan, so if the resident's representative never visits or returns my calls or responds to emails, at least I show I have attempted. I have added a section at the end of all service plan to show attempts of contact for future proof.
Summary:
The following deficiency was found during the on-site compliance inspection conducted on August 18, 2025: