Deficiency #1
Rule/Regulation Violated:
R9-10-803.A.7. Administration<br> A. A governing authority shall: <br>7. Except as provided in subsection (A)(6), notify the Department according to A.R.S. § 36-425(I) when there is a change in the manager and identify the name and qualifications of the new manager;
Evidence/Findings:
<p>Based on documentation review, observation, and interview, the governing authority failed to ensure that the Department was notified when there was a change in the manager. </p><p><br></p><p><br></p><p>Findings include: </p><p><br></p><p><br></p><p>1. A review of Department documentation revealed E4 was listed as the facility manager. </p><p><br></p><p><br></p><p>2. During an inspection of the facility, the Compliance Officer observed E1’s manager's certificate posted within the facility, with an effective date of November 1, 2024.</p><p><br></p><p><br></p><p>3. In an interview, the findings were reviewed with E1, and E1 reported E1 became the manager on November 1, 2024 and thought the notification was made to the Department.</p>
Temporary Solution:
Licensee shall ensure that the AZDHS- Licensing is informed about any manager changes through the facility protal as soon as there is a change in management.
Permanent Solution:
Licensee shall ensure that the AZDHS- Licensing is informed about any manager changes through the facility protal as soon as there is a change in management.
Person Responsible:
Ladywinnie Allison
Deficiency #2
Rule/Regulation Violated:
R9-10-806.C.1.a-c. Personnel<br> C. A manager shall ensure that a personnel record for each employee or volunteer: <br>1. Includes: <br>a. The individual’s name, date of birth, and contact telephone number; <br>b. The individual’s starting date of employment or volunteer service and, if applicable, the ending date; and <br>c. Documentation of: <br>i. The individual’s qualifications, including skills and knowledge applicable to the individual’s job duties; <br>ii. The individual’s education and experience applicable to the individual’s job duties; <br>iii. The individual’s completed orientation and in-service education required by policies and procedures; <br>iv. The individual’s license or certification, if the individual is required to be licensed or certified in this Article or in policies and procedures; <br>v. If the individual is a behavioral health technician, clinical oversight required in R9-10-115; <br>vi. Evidence of freedom from infectious tuberculosis, if required for the individual according to subsection (A)(8); <br>vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures; <br>viii First aid training, if required for the individual in this Article or policies and procedures; and <br>ix. Compliance with the requirements in A.R.S. § 36-411(A) and (C); and <br>x. The certificate of completion, according to R9-10-126;
Evidence/Findings:
<p>Based on record review and interview, the manager failed to ensure a personnel record for each employee included evidence of documentation outlined in R9-10-806(C)(1)(a-c) as required.</p><p><br></p><p><br></p><p><br></p><p>Findings include:</p><p><br></p><p><br></p><p><br></p><p>1. A review of E3’s personnel record revealed documentation of the following items was unavailable for review:</p><p><br></p><p><br></p><p>-documentation of E2’s skills and knowledge;</p><p>-current Cardiopulmonary resuscitation (CPR) training; and</p><p>-current First aid training.</p><p><br></p><p><br></p><p><br></p><p>2. In an interview, E1 reported the documents exist; however, E1 was unable to locate them during the inspection.</p><p><br></p><p><br></p><p><br></p><p>3. In an interview, E1 acknowledged E2’s personnel record did not contain documentation of E2’s documented skills and knowledge, CPR training, and first aid training.</p>
Temporary Solution:
The manager shall ensure that all personell documents are uploaded into the employee portal in the EMAR-Synkwise system to ensure that it is accessible when the physical documents are misplaced.
Permanent Solution:
All employee files and supporting documents have since then been uploaded into synkwise with reminder dates set to remind the system when a document is expiring. the manager has trained lead caregiver and licensee on how to upload and track documents and expiration dates.
Person Responsible:
Cindi Buller , Manager
Summary:
No deficiencies were found during the on-site investigation of complaint 00137962 conducted on July 31, 2025.