CAREFREE ASSISTED LIVING CENTER

Assisted Living Center | Assisted Living

Facility Information

Address 22 South 7th Street, Cottonwood, AZ 86326
Phone 9286499624
License AL11262C (Active)
License Owner SEDONA HEALING TOUCH, LLC
Administrator MONIQUE JOY
Capacity 20
License Effective 10/4/2025 - 10/3/2026
Services:
3
Total Inspections
13
Total Deficiencies
2
Complaint Inspections

Inspection History

INSP-0130695

Complete
Date: 5/6/2025
Type: Complaint
Worksheet: Assisted Living Center
SOD Sent: 2025-05-12

Summary:

The following deficiencies were found during the on-site investigation of complaint 00129363 conducted on May 7, 2025:

Deficiencies Found: 4

Deficiency #1

Rule/Regulation Violated:
R9-10-803.D.1-4. Administration<br> D. A manager shall ensure that the following are conspicuously posted:<br> 1. A list of resident rights;<br> 2. The assisted living facility ' s license;<br> 3. Current phone numbers of:<br> a. The unit in the Department responsible for licensing and monitoring the assisted living facility,<br> b. Adult Protective Services in the Department of Economic Security,<br> c. The State Long-Term Care Ombudsman, and<br> d. The Arizona Center for Disability Law; and<br> 4. The location at which a copy of the most recent Department inspection report and any plan of correction resulting from the Department inspection may be viewed.
Evidence/Findings:
<p>Based on observation and interview, the manager failed to ensure the assisted living facility's license was conspicuously posted.</p><p><br></p><p><br></p><p><br></p><p>Findings include:</p><p><br></p><p><br></p><p><br></p><p>1 . During an inspection at the facility, the Compliance Officers observed the assisted living facility's license was not conspicuously posted.</p><p><br></p><p><br></p><p><br></p><p>2 . In an interview, E1 reported the license was moved because of remodeling happening at the home. E1 acknowledged the facility's license was not conspicuously posted at the time of the inspection.</p>
Temporary Solution:
Put the licenses back on the wall
Permanent Solution:
The licenses is still on the wall. When starting remodel for the building it will put in a visible place
Person Responsible:
Monique Joy - Director

Deficiency #2

Rule/Regulation Violated:
R9-10-807.B.1.a-b. Residency and Residency Agreements<br> B. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: <br> 1. If an individual is requesting or is expected to receive supervisory care services, personal care services, or directed care services: <br> a. Includes whether the individual requires: <br> i. Continuous medical services, <br> ii. Continuous or intermittent nursing services, or <br> iii. Restraints; and <br> b. Is dated and signed by a: <br> i. Physician, <br> ii. Registered nurse practitioner, <br> iii. Registered nurse, or <br> iv. Physician assistant; and
Evidence/Findings:
<p>Based on record review and interview, the manager failed to ensure <span style="background-color: rgb(255, 255, 255); color: rgb(68, 68, 68);">before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility, includes if the resident is expected to receive supervisory care, personal care, or directed care services, and includes whether the individual requires continuous medical services, continuous or intermittent nursing services, or restraints. </span></p><p><br></p><p><br></p><p><br></p><p><span style="background-color: rgb(255, 255, 255); color: rgb(68, 68, 68);">Findings include:</span></p><p><br></p><p><br></p><p><br></p><p><span style="background-color: rgb(255, 255, 255); color: rgb(68, 68, 68);">1 . A review of R3's medical record revealed documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility, includes if the resident is expected to receive supervisory care, personal care, or directed care services, and includes whether the individual requires continuous medical services, continuous or intermittent nursing services, or restraints was not available for review at the time of inspection. </span></p><p><br></p><p><br></p><p><br></p><p><span style="background-color: rgb(255, 255, 255); color: rgb(68, 68, 68);">2 . In an interview, E1 acknowledged R3's file did not include the aforementioned documentation. </span></p><p><br></p>
Temporary Solution:
Resident already moved out into another facility. Could not get anything signed when she did move in refused also contacted the case worker to get help and also notify the case worker she was not a right fit for our facility.
Permanent Solution:
Will for now on before someone moves in all paperwork is filled out and completed
Person Responsible:
Monique Joy - Director

Deficiency #3

Rule/Regulation Violated:
R9-10-808.C.1.g. Service Plans<br> C. A manager shall ensure that: <br> 1. A caregiver or an assistant caregiver: <br> g. Documents the services provided in the resident's medical record; and
Evidence/Findings:
<p>Based on record review and interview, the manager failed to ensure caregivers documented the services provided to residents listed in their service plan.</p><p><br></p><p><br></p><p><br></p><p>Findings include:</p><p><br></p><p><br></p><p><br></p><p>1 . A review of R1's medical record revealed a service plan. The service plan reported the resident was encouraged to drink fluids of choice. Further review of R1's medical record revealed an Activities of Daily Living (ADL) sheet for April 2025. However, documentation of caregivers encouraging residents to drink fluids of choice was not available for review at the time of inspection.</p><p><br></p><p><br></p><p><br></p><p>2 . A review of R2's medical record revealed a service plan. The service plan reported the resident was encouraged to drink fluids of choice, and R2 would receive physical assistance with bathing twice weekly. Further review of R2's medical record revealed an ADL sheet with no month listed. E1 confirmed the ADL sheet was for the month of April 2025. However, the documentation of caregivers encouraging residents to drink fluids of choice was not available for review at the time of inspection. Further review of the ADL sheet revealed R2 had only one documentation of physical assistance with bathing from April 13, 2025, to April 19, 2025.</p><p><br></p><p><br></p><p><br></p><p>3 . In an interview, E1 acknowledged R1's and R2's ADL sheets were missing documentation of services provided.</p>
Temporary Solution:
Service Plan was done but resident refused to sign.
Permanent Solution:
Will make sure all ADLS are complete and filled out correctly
Person Responsible:
Monique Joy Director

Deficiency #4

Rule/Regulation Violated:
R9-10-816.F.1. Medication Services<br> F. When medication is stored by an assisted living facility, a manager shall ensure that: <br> 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
Evidence/Findings:
<p>Based on observation, the manager failed to ensure medication stored by an assisted living facility is kept in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. </p><p><br></p><p><br></p><p><br></p><p>Findings include:</p><p><br></p><p><br></p><p><br></p><p>1 . When the Compliance Officers arrived at the facility at approximately 2 PM, they observed the office door was left open. Inside the office, there was a bag with medication sitting on the desk, and a medication pack lying on the floor next to the desk. </p><p><br></p><p><br></p><p><br></p><p>2 . In an interview, E1 acknowledged medication was not kept in a locked area.</p>
Temporary Solution:
Put the medications in my locked cabinet in the office.
Permanent Solution:
Making sure all medications are locked
Person Responsible:
Monique Joy - Director

INSP-0063572

Complete
Date: 11/8/2023
Type: Complaint
Worksheet: Assisted Living Center
SOD Sent: 2023-11-22

Summary:

No deficiencies were found during the investigation of complaint AZ00200696 conducted on November 8, 2023.

✓ No deficiencies cited during this inspection.

INSP-0063570

Complete
Date: 5/2/2023
Type: Compliance (Annual)
Worksheet: Assisted Living Center
SOD Sent: 2023-06-16

Summary:

The following deficiencies were found during the on-site compliance inspection conducted on May 2, 2023:

Deficiencies Found: 9

Deficiency #1

Rule/Regulation Violated:
36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition
A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and continued competency training in fall prevention and fall recovery. A health care institution may use information and training materials from the department's Arizona falls prevention coalition in developing the training program.
Evidence/Findings:
Based on record review and interview the health care institution failed to develop and administer a training program for all staff regarding fall prevention and fall recovery as required in A.R.S.36-420.01.

Findings include:
1. Review of the record for E1 (hired March 27, 2023), failed to reveal documentation of fall prevention and fall recovery training.
2. Review of the record for E3 (hired October 3, 2021), failed to reveal documentation of fall prevention and fall recovery training.
3. During an interview, E1 indicated that the required training documentation for fall prevention and recovery was not available for review.

Deficiency #2

Rule/Regulation Violated:
C. A manager shall ensure that policies and procedures are:
3. Reviewed at least once every three years and updated as needed.
Evidence/Findings:
Based on documentation review and interview the manager failed to ensure that policies and procedures were reviewed at least once every three years.

Findings include:
1. Review of the facility policy and procedure manual revealed documentation indicating that the manual had been reviewed on July 1, 2019. No additional documentation indicating that the policies and procedures had been reviewed at least once every three years was available for review.
2. During an interview, E1 acknowledged the documentation failed to indicate that the policies and procedures were reviewed at least once every three years.

Deficiency #3

Rule/Regulation Violated:
A manager shall ensure that:
2. A documented report is submitted to the governing authority that includes:
a. An identification of each concern about the delivery of services related to resident care, and
b. Any change made or action taken as a result of the identification of a concern about the delivery of services related to resident care;
Evidence/Findings:
Based on documentation review and interview, the manager failed to submit a documented report to the governing authority per the frequency established in the plan.

Findings include:
1. Review of the facility quality management plan revealed that a report was to be submitted to the governing authority "every three months".
2. No reports were available for review.
3. During an interview, E1 stated, "I don't have that."

Deficiency #4

Rule/Regulation Violated:
A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that:
5. When initially developed and when updated, is signed and dated by:
c. If a review is required in subsection (A)(3)(d), the nurse or medical practitioner who reviewed the service plan; and
Evidence/Findings:
Based on record review and interview, the manager failed to ensure that two of two sample resident records contained documentation of a service plan that when updated, was signed and dated by the nurse or medical practitioner who reviewed the service plan.

Findings include:
1. The record for R1 (directed care, receiving medication administration), contained a service plan dated April 11, 2023 that did not reflect the dated signature of the nurse or medical professional who reviewed the plan.
2. The record for R2, (directed care, receiving medication administration services), contained a service plan dated March 9, 2023 that did not reflect the dated signature of the nurse or medical professional who reviewed the plan.
3. During an interview, E1 acknowledged that the service plans did not reflect the dated signature of the nurse or medical professional.

Deficiency #5

Rule/Regulation Violated:
C. A manager shall ensure that a resident's medical record contains:
17. Documentation of notification of the resident of the availability of vaccination for influenza and pneumonia, according to A.R.S. § 36-406(1)(d);
Evidence/Findings:
Based on record review and interview, the manager failed to ensure that one of two sample resident records contained documentation of notification to the resident of the availability of vaccinations for influenza and pneumonia.

Findings include:
1. The record belonging to R2 contained documentation indicating that the resident was last notified of the availability of the influenza and pneumonia vaccinations on September 16, 2020. No additional documentation indicating when the resident had been offered, refused, or received either vaccination was available for review. Based on the resident's date of acceptance, this documentation was required.
2. During an interview, E1 acknowledged that the vaccinations had been made available to the resident on a yearly basis however the record did not contain the required documentation.

This is a repeat deficiency from the compliance inspection conducted on December 16, 2021.

Deficiency #6

Rule/Regulation Violated:
A. A manager shall ensure that:
1. A food menu:
b. Includes the foods to be served each day,
Evidence/Findings:
Based on documentation review, observation and interview the manager failed to ensure that a food menu includes the food to be served each day.

Findings include:
1. Review of the posted facility menu dated May 2, 2023 revealed the following notation for the dinner meal, "Chef Surprise". No additional information identifying the food served was available for review.
2. Sixty days of menus were requested. Review of the following menus revealed no record of the food served: March 5, March 10-12, March 17-18, March 26, March 31, April 1-2, April 7-8, April 14-15, April 21-22 and April 27-29.
3. During an interview, E1 acknowledged that the menus did not include the food to be served each day.

Deficiency #7

Rule/Regulation Violated:
A. A manager shall ensure that:
2. The disaster plan required in subsection (A)(1) is reviewed at least once every 12 months;
Evidence/Findings:
Based on documentation review and interview, the manager failed to ensure that the disaster plan was reviewed at least once every 12 months.

Findings include:
1. Review of facility disaster plan review documentation indicated that the last review was conducted on June 11, 2020.
2. During an interview, E1 acknowledged that the documentation failed to reflect that a review had been conducted at least once every 12 months.

This is a repeat deficiency from the compliance inspection conducted on December 16, 2021.

Deficiency #8

Rule/Regulation Violated:
A. A manager shall ensure that:
5. An evacuation drill for employees and residents:
a. Is conducted at least once every six months; and
Evidence/Findings:
Based on documentation review and interview, the manager failed to ensure that an evacuation drill for employees and residents was conducted at least once every six months.

Findings include:
1. Twelve months of facility evacuation drill documentation was requested. Review of the evacuation drill documentation provided revealed that the last evacuation drill was conducted on October 1, 2022. No other evacuation drill documentation was available for review.
2. During an interview, E1 acknowledged the requested documentation was not available for review.

Deficiency #9

Rule/Regulation Violated:
E. A manager of an assisted living center shall ensure that:
3. A fire inspection is conducted by a local fire department or the State Fire Marshal before licensing and according to the time-frame established by the local fire department or the State Fire Marshal;
Evidence/Findings:
Based on documentation review and interview, the manager failed to ensure that documentation of the current fire inspection was maintained.

Findings include:
1. Facility fire inspection documentation indicated that the last fire inspection was conducted on May 14, 2019.
2. During a telephone interview with the local fire department it was determined that fire inspections are required annually.
3. During an interview, E1 acknowledged that the facility did not have documentation of a current fire inspection.
4. This is a repeat deficiency from the compliance inspection conducted on December 15, 2021.