Rule/Regulation Violated:
36-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition
B. Each health care institution:
2. Shall provide appropriate first aid in accordance with its certification training for first aid before the arrival of emergency medical services to a resident who is in distress and to a noninjured resident who has fallen, appears to be uninjured and is unable to reasonably recover independently. The first aid shall be in accordance with the resident's advance directives, if known. Staff who are certified in first aid shall be available at all times.
Evidence/Findings:
Based on documentation review, record review, and interview, for one resident reviewed, the health care institution failed to provide appropriate first aid to a non-injured resident who had fallen, appeared to be uninjured, and was unable to reasonably recover independently. The deficient practice posed a risk as the facility called 911 instead of providing first aid to a non-injured resident by assisting them off the floor after a fall.
Findings include:
1. In review of facility policies and procedures revealed a policy titled "Fall Prevention and Fall Recovery," which documented "Facility shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The program shall include initial training and continued competency training in Fall Prevention and Fall Recovery." Upon further review, "falls recovery" was included in this policy and stated, "discuss the range of Fall Prevention strategies that can be offered within the ALF. Identify preparation strategies for fall recovery, to provide a safe environment for both resident and caregiver."
2. In documentation review, the department received a report from O1 which documented, "... staff failed to recover patient per ARS 36-420...On April 9th, 2024 at 0350 hrs, E92 was dispatched... in reference fall injury...made contact with R1 who was awake, alert and did not appear to be in distress, stated... needed assistance to get up...was overweight and possibly obese...was located on the floor of a back bedroom...was assisted... to feet and onto chair located in the room... R1 declined any further medical attention and declined transport to the ER."
3. In documentation review, facility reports, dated March 30, 2024, and March 31, 2024, indicated R1 had fallen. The reports included a section titled "Part of Body and extent of Bodily Injury indicated No apparent injury." Another section titled "treatment/Type of First Aid rendered" documented "called for non-emergency help." Neither report indicated the type of first aid rendered. The facility did not provide documentation of the resident's fall on April 9, 2024.
4. In an interview, E1 and E2 acknowledged R1 had fallen at the facility, and was uninjured; however, due to R1's weight, the facility called 911, did not recover the resident from the floor, and failed to provide appropriate first aid for a non-injured resident.
Summary:
The following deficiencies were found during the on-site compliance inspection conducted on April 18, 2025: